Eden Healthcare Center
27350 Tampa Avenue, Hayward, CA 94544 · For profit - Limited Liability company · 121 certified beds · (510) 783-8150 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- a high payroll-based staffing rating (4/5)
- lower-than-typical staff turnover (28% vs 45% nationally) — better care continuity
- CMS has flagged it for abuse
- it has an abuse, neglect, or exploitation citation (F0600), cited Aug 2025
- it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- inspectors cited 1 immediate-jeopardy problem — the most serious level
- a high number of inspection citations overall (56) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $30,870 in federal fines (most recent 2024-02-06)
- its payroll- and facility-reported staffing and quality-measure scores sit well above its independent inspection score
- its independent health-inspection rating is low (2/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 4 of 5 |
| Quality measuresSelf-reported by the facility | 4 of 5 |
Worth a closer look. This home's staffing and quality-measure ratings run 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself, and staffing on its payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 4 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
| Short-stay residentsrehab / post-hospital | 3 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 2 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 2.0% | 10.2% | 15.4% | better |
| Long-stay residents who lose too much weight | 4.0% | 4.0% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.0% | 0.8% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 0.0% | 1.2% | 2.0% | better |
| Long-stay residents with depressive symptoms | 6.2% | 7.3% | 6.5% | typical |
| Long-stay residents who were physically restrained | 0.0% | 0.4% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 0.0% | 1.6% | 3.3% | check this* — see note marked star below the table |
| Long-stay residents whose ability to walk worsened | 1.1% | 9.8% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 10.5% | 13.7% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 100.0% | 98.2% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 6.4% | 4.3% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 7.7% | 10.2% | 21.2% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 25.3% | 12.0% | 17.1% | worse |
| Short-stay residents who newly got an antipsychotic medication | 3.0% | 1.5% | 1.4% | worse |
| Short-stay residents given the seasonal flu vaccine | 98.7% | 93.2% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 16.9% | 23.0% | 22.6% | better |
| Short-stay residents with an outpatient ER visit | 12.9% | 11.2% | 12.0% | typical |
| Long-stay hospitalizations per 1,000 resident days | 1.03 | 2.25 | 1.67 | better |
| Long-stay outpatient ER visits per 1,000 resident days | 1.97 | 1.57 | 1.80 | typical |
* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
42.4% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 70 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 86.8% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 53 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.28 therapist hours per resident per day in 2026Q1 — more than 44% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 9% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 42.4%CMS range 32.1–54.0 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 9.4%CMS range 6.4–13.7 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 86.8% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 96.2% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 71.7% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 96.3% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 3.4% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 9.9%CMS range 6.4–13.6 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.61 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 121 beds and averages 117.8 residents a day — about 97% occupied, or roughly 3 beds typically open. It runs essentially full — expect a waiting list. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.91 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.76 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.52 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.69 hrs/resident/day on weekends vs 4.00 on weekdays — 8% thinner on weekends. RN hours go from 0.78 to 0.70 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 28% is below the national median of 45%. 2 administrators have left in the past year — frequent leadership churn is a warning sign families often miss.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
56 citations, most serious first. The 12 most serious are shown; the remaining 44 are one tap away and print in full.
- Immediate jeopardy · Jcited before2021-07-08 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, for one of six (Resident 43) sampled residents who were reviewed for allegations of abuse, the facility failed to ensure Resident 43 was free from physical abuse when Hospitality Aide (HA) 5 punched Resident 43 in the face during an altercation. This failure resulted in Resident 43 sustaining a laceration (a tear, cut or opening in the skin caused by an injury) under the nose and above upper lip that had profuse bleeding and required hospitalization for suturing. Resident 43 returned from the hospital with two sutures below the nose and above the upper lip, and mild swelling on the area. HA 5's physically assault towards Resident 43 had the potential to cause Resident 43 to lose balance and fall on the concrete floor that could likely cause serious head injury and possibly death. The Administrator (ADM), Director of Nursing (DON) and Regional Director of Clinical Operations were notified by the survey team of the Immediate Jeopardy (IJ, a situation in which a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2024-02-06 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to protect one (Resident 1) of three sampled residents from abuse when the facility roomed Resident 2, a resident with known angry outbursts and a potential for assaultive behaviors, with Resident 1, a bedridden, vulnerable resident. This failure resulted in Resident 2 physically assaulting Resident 1 within hours of being moved into a shared room with Resident 1. As a result of Resident 2's assault, Resident 1 required admission to the hospital for closure of a scalp laceration (cut) with staples (metallic staples to hold wound edges together until the wound is healed), a fractured (broken) cheek bone, and a concussion. (A brain injury that occurs when the head hits an object, or a moving object strikes the head. A concussion may lead to headaches, changes in alertness, unconsciousness/coma, memory loss, and changes in thinking.) See also F 609 and F 689. Findings: During a review of Resident 1's admission Record, undated, the admission…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-05-29 · tag F0583 — failed to protect personal privacy — patternKeep residents' personal and medical records private and confidential.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility failed to ensure resident's personal and medical information was communicated in a way that protects personal privacy and confidentiality for four out of four sampled residents (Resident 1, 2, 3, 4) when Resident 1's medical information, Resident 2's personal information, Resident 3 and Resident 4's first and last name were communicated via a group messaging system involving nursing staff's personal smart phone (a mobile phone that performs many of the functions of a computer, typically having a touchscreen and internet access).This failure resulted in violation of residents' right to a secure and confidential personal and medical information.During a phone interview on 5/28/26 at 10:31 a.m. with Registered Nurse (RN) 1, RN 1 stated some nurses participated in a group chat on their smart phones to communicate resident issues to the Director of Nursing (DON).During a concurrent observation and interview on 5/28/26 at 10:47 a.m. with the DON, the DON touched a green…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-02-20 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure resident care item was cleaned and disinfected (objects treated with chemicals to kill germs, bacteria, and viruses, reducing the risk of infection) according to manufacturer's instructions for one of one sampled resident (Resident 1) when Resident 1's urine collection canister was not fully submerged in a dish soapy solution for cleaning and in 70% isopropyl alcohol (IPA) for disinfection for a minimum of ten minutes.This failure had the potential for Resident 1 to be exposed to infections.During a review of Resident 1's admission Record, dated 2/20/26, the admission Record indicated Resident 1 was admitted to the facility on [DATE] with an admission diagnoses of chronic (a condition or disease that is persistent or otherwise long-lasting in its effects) systolic heart failure (a serious condition that occurs when the left chamber of the heart is unable to pump blood efficiently), acute myocardial infarction (a medical emergency…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-08-13 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record, the facility failed to ensure two out of six sampled Residents (Resident 2 and 4), were free from abuse, when Residents 2 and 4 had a physical altercation. Resident 2 had multiple skin tears with bleeding and Resident 4's right index finger was bitten. This failure resulted in pain and injuries on residents.During a review of facility's admission Record (AR) indicated Resident 2 was admitted to the facility on [DATE], with diagnoses that included dementia with other behavioral disturbance. Resident 2's Minimum Data Set (MDS - resident assessment tool) dated 05/28/25, the MDS indicated a Brief Interview for Mental Status (BIMS, a scoring system used to determine the resident's cognitive status regarding attention, orientation, and ability to register and recall information) score of 05, (BIMS score of 0 - 7, suggest severe cognitive impairment).During a review of facility's AR indicated Resident 4 was admitted to the facility on [DATE], with multiple diagnoses that included…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-04-30 · tag F0726 — failed to have competent, trained nursing staff — isolatedEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to identify that a licensed nurse (Assisted Director of Nursing, ADON) increased a dose of medication without a physicians ' order. This failure resulted to Resident 1 ' s Seroquel ' s (Quetiapine -medication used to treat illness that affects thoughts and behavior) dose was increased to 50 milligram (mg) tablets given two times a day from 12/2024 through 4/2025 without indication. Findings: Cross reference to F605 During a review of Resident 1 ' s Order Summary Report for December 2024 indicated Seroquel Quetiapine Fumarate Oral Tablet 50 mg. Give 50 mg tablet by mouth two times a day for anxiety m/b [manifested by] visual and auditory hallucination lading [leading] to distress with an order date of 12/5/2024. During a review of facility ' s MAR for the months to 12/2024 through 4/25 indicated Resident 1 was given Seroquel 50 mg tablet one tablet two times per day starting 12/6/2024 through 4/2/2025. During a concurrent interview and record review on 4/30/25 at 12:58 p.m., with ADON, ADON stated that she entered the verbal…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-04-30 · tag F0757 — failed to avoid unnecessary drugs — isolatedEnsure each resident’s drug regimen must be free from unnecessary drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure for one of three sampled residents (Resident 1), Resident 1 ' s rights were not protected when Seroquel (Quetiapine -medication used to treat illness that affects thoughts and behavior) dosage was increased without physician ' s orders, indication, and no informed consent. Resident 1 ' s Seroquel ' s dose was increased to 50 milligram (mg) tablets given two times a day. This failure resulted in Resident 1 ' s right being violated due to unnecessary increase of medication dose. Findings: During a review of Resident 1 ' s admission Record indicated Resident 1 was admitted on [DATE], with diagnoses that included schizoaffective disorder (mental health disorder that affects mood, thoughts, and behavior), and unspecified dementia. Resident 1 ' s Minimum Data Set (MDS - resident assessment tool) dated 3/22/25, the MDS indicated a Brief Interview for Mental Status (BIMS, a scoring system used to determine the resident ' s cognitive status regarding…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-01-02 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to ensure staff practiced safe patient handling for one of three sampled residents (Resident 1) when Resident 1 was left on a hoyer lift (a mechanical device used to lift and transfer residents from one place to another) unsupervised for 30 minutes and had only one staff member assist Resident 1 during a hoyer lift transfer. This failure resulted in Resident 1's discomfort during a hoyer lift transfer and had the potential for falls which could lead to injury or death. Findings: A review of Resident 1's admission record indicated Resident 1 was admitted with diagnoses of polymyositis (a chronic disease in which the patient's own immune system attacks the body's muscle tissue resulting in generalized weakness), quadriplegia (paralysis of all extremities) and need for assistance with personal care. A review of Resident 1's minimum data set (MDS, an assessment tool to guide resident care), dated 8/30/24, indicated Resident 1 was totally dependent on staff person for eating, and personal hygiene, and two staff for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-10-05 · tag F0804 — failed to serve food at safe, palatable temperature — widespreadEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, record review, and facility policy review, the facility failed to ensure food served to residents had an appetizing taste and failed to ensure pureed bread was prepared in accordance with the facility's recipe and in a manner to conserve nutritive value. These findings had the potential to affect all 116 residents receiving meals from the dietary department, including 18 residents with orders for pureed diets. Findings included: 1. A facility policy titled, Food Preparation Guidelines, implemented 03/01/2024, specified, 3. Food and drinks shall be palatable, attractive, and at a safe and appetizing temperature. Strategies to ensure resident satisfaction include: a. Providing meals that are varied in color and texture. b. Using spices or herbs to season food in accordance with recipes. c. Serving hot foods/drinks hot and cold foods drinks cold. d. Addressing resident complaints about foods/drinks. e. Honoring resident preferences, as possible, regarding foods and drinks. During a Resident Council Meeting on 10/01/2024 at 12:51 PM with four residents…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-10-05 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, record review, and facility policy review, the facility failed to ensure foods brought in by visitors were stored in a sanitary manner. Specifically, the facility failed to ensure 1 of 1 refrigerator used on the units for residents' food items was clean. Additionally, the facility failed to ensure resident food items brought to the facility by visitors were labeled with a date prior to storage in the resident refrigerator. These failures had the potential to affect all 116 residents who resided in the facility at the time of the survey. Findings included: A facility policy titled, Food Brought in From Outside Sources, dated 2023, indicated, 3. All food brought in should be checked by the charge nurse or the Director of Food and Nutrition Services. It must be placed in a tightly sealed container with the resident's name and date on it. During a concurrent observation and interview with Licensed Vocational Nurse (LVN) #6 on 10/02/2024 at 12:38 PM, the resident refrigerator was observed with brown stains and brown liquid in the bottom of the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-10-05 · tag F0814 — failed to dispose of garbage properly — widespreadDispose of garbage and refuse properly.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and facility policy review, the facility failed to ensure safe and sanitary disposal of refuse. Specifically, the facility failed to ensure the dumpster was closed to prevent the attraction of vermin. This had the potential to affect all 116 of 116 residents who resided in the facility at the time of the survey. Findings included: An undated facility policy titled, Disposal of Garbage and Refuse indicated, 7. Refuse containers and dumpsters kept outside the facility shall be designed and constructed to have tightly fitting lids, doors or covers. Containers and dumpsters shall be kept covered when not being loaded. Surrounding area shall be kept clean so that accumulation of debris and insect / rodent attractions are minimized. During an observation on 09/30/2024 at 8:30 AM, the facility's garbage dumpster was visible from the street, and the lid of the dumpster was open. During an observation on 10/01/2024 at 11:00 AM, the lid of the dumpster was open, and trash was visible. During an interview on 10/03/2024 at 9:46 AM, the Dietary Supervisor (DS)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-10-05 · tag F0881 — failed to use antibiotics responsibly — widespreadImplement a program that monitors antibiotic use.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, facility document review, and facility policy review, the facility failed to consistently complete infection surveillance checklists as indicated in the facility's antibiotic stewardship program for residents identified with infections that received prescribed antibiotic therapy. This deficient practice had the potential to affect all residents who resided in the facility. Findings included: A facility policy titled, Infection Prevention and Control Program, implemented 07/01/2023, revealed, This facility has established and maintains an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections as per accepted national standards and guidelines. The policy indicated, 6. Antibiotic Stewardship: a. An antibiotic stewardship program will be implemented as part of the overall infection prevention and control program. b. Antibiotic use protocols and a system to monitor antibiotic use will be implemented as part of the antibiotic…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 44 citations
- Potential for harm · Ecited before2024-10-05 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — patternEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, record review, and facility policy review, the facility failed to: 1) complete a smoking assessment for Resident #79, 2) provide supervision for Resident #91, a resident who was assessed to require supervision while smoking, and 3) ensure a safety intervention for smoking was implemented for Resident #10. These failures affected 3 (Residents #10, #79, #91) of 5 sampled residents reviewed for smoking. The facility further failed to ensure staff did not leave medications at the bedside for 2 (Resident #58 and Resident #82) of 24 sampled residents. Findings included: A facility policy titled, Resident Smoking Assessment Policy, with an implementation date of 11/01/2023, revealed, Policy It is the policy of this facility to provide a safe and healthy smoke free environment for residents. Policy Explanation and Compliance Guidelines: 1. 1. All residents will be asked about tobacco use during the admission process. 2. Residents who smoke will be further assessed, using a smoking assessment. Residents will be assessed upon admission and as needed. 3.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-10-05 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and facility policy review, the facility failed to ensure medications were labeled and stored properly in medication carts located on 2 (South 2 Unit and North 1 Unit) of 4 units in the facility. Specifically, the South 2 Unit medication cart contained loose pills, and a topical medication and nebulizer solution were not stored separately from medications to be given by mouth, in accordance with the facility's policy. The North 1 Unit medication cart contained a bottle of guaifenesin oral solution (cough medicine) with an illegible expiration date. Findings included: A facility policy titled, Medication Administration, dated 03/01/2023, specified, 1. Keep medication cart clean, organized, and stocked with adequate supplies. The policy also indicated, 12. Identify expiration date. If expired, notify nurse manager. A facility policy titled, Medication Storage, dated 03/01/2023, specified, It is the policy of this facility to ensure all medications housed on our premises will be stored in the pharmacy and/or medication rooms according to manufactures…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-10-05 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, record review, and facility policy review, the facility failed to ensure the physician was notified when blood sugar levels were 350 milligrams per deciliter (mg/dL) or higher in accordance with the facility's Hypoglycemia [low blood sugar levels]/Hyperglycemia [high blood sugar levels] Management policy for 1 (Resident #11) of 5 sampled residents reviewed for unnecessary medications. Findings included: A facility policy titled, Hypoglycemia/Hyperglycemia Management, implemented 06/01/2023 revealed, Policy: It is the policy of this facility to ensure effective management of a resident who experiences a hypoglycemic and hyperglycemic episodes. The policy specified, If the blood sugar reading is 350 mg/dL or higher, the nurse will contact the practitioner to receive further orders for treatment. An admission Record revealed the facility admitted Resident #11 on 10/16/2014. According to the admission Record, the resident had a medical history that included diagnoses of type two diabetes mellitus without complications and long-term (current) use of insulin. A…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-10-05 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, facility document review, and facility policy review, the facility failed to ensure each resident had a safe and homelike environment by ensuring rooms were free of damage for 2 (Resident #112 and Resident #82) of 24 sampled residents. Findings included: A facility policy titled, Safe and Homelike Environment, dated 06/01/2023, revealed, In accordance with residents' rights, the facility will provide a safe, clean, comfortable and homelike environment, allowing the resident to use his or her personal belongings to the extent possible. An undated facility policy titled, Maintenance Inspection, revealed, 1. The Director of Maintenance Services or designee will perform routine inspections of the physical plant using the maintenance checklist. The policy revealed, 3. All opportunities will be corrected immediately by maintenance personnel. 1. An admission Record revealed the facility admitted Resident #112 on 05/06/2024. According to the admission Record, the resident had a medical history that included a diagnosis of depression. An admission Minimum…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-05 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, record review, facility policy review, and review of the Centers for Medicare & Medicaid Services Long-Term Care Facility Resident Assessment Instrument 3.0 User's Manual, the facility failed to ensure Minimum Data Set (MDS) assessments accurately reflected whether 1 (Resident #12) of 3 sampled residents reviewed for Preadmission Screening and Resident Review (PASRR) requirements was considered by the state Level II process to have a serious mental illness, intellectual disability, or a related condition. Findings included: A facility policy titled, Conducting an Accurate Resident Assessment, dated 09/01/2024, revealed, The purpose of this policy is to assure that all residents receive an accurate assessment, reflective of the resident's status at the time of the assessment, by staff qualified to assess relevant care areas. The policy revealed, 6. A registered nurse will sign and certify that the assessment/correction request is completed. Each individual who completes a portion of the assessment will sign and certify the accuracy of that portion of the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-05 · tag F0645 — isolatedPASARR screening for Mental disorders or Intellectual Disabilities
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, record review, and facility document and policy review, the facility failed to ensure 1 (Resident #39) of 3 residents reviewed for preadmission screening and resident review (PASARR) requirements was referred to the state-designated authority for a Level II PASARR evaluation following a positive Level I PASARR screening. Findings included: A facility policy titled Resident Assessment-Coordination with PASARR Program, implemented 09/01/2023, revealed 1. All applicants to this facility will be screened for serious mental disorders or intellectual disabilities and related conditions in accordance with the State's Medicaid rules for screening. a. PASARR Level I- initial pre-screening that is completed prior to admission i. Negative Level I Screen- permits admission to proceed and ends the PASARR process unless a possible serious mental disorder or intellectual disability arises later. ii. Positive Level II Screen- necessitates a PASARR Level II evaluation. B. PASRR Level II- a comprehensive evaluation by the appropriate state-designated authority (cannot be completed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-05 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, record review, and facility policy review, the facility failed to ensure medication orders specified the intended dosages for 1 (Resident #32) of 4 residents whose physician's orders were reconciled during the medication administration task. Additionally, the facility failed to ensure nursing staff contacted the physician to obtain order clarifications for Resident #32's incomplete orders. Findings included: A facility policy titled, Medication Administration, dated 03/01/2023, specified, 10. Review MAR [medication administration record] to identify medication to be administered. 11. Compare medication source (bubble pack, vial, etc. [et cetera, and other similar things]) with MAR to verify resident name, medication name, form, dose, route, and time. The policy also indicated, 20. Correct any discrepancies and report to nurse manager, MD [medical doctor] and/or DON [Director of Nursing]. An admission Record indicated the facility admitted Resident #32 on 03/29/2024. According to the admission Record, the resident had a medical history that included…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-05 · tag F0678 — failed to provide CPR when needed — isolatedProvide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review, and facility document and policy review, the facility failed to ensure 1 (Resident #39) of 4 residents reviewed for advance directives had a physician's order that was consistent with the resident's Physician Orders for Life Sustaining Treatment (POLST) form, which indicated the resident elected do not resuscitate (DNR)/no cardiopulmonary resuscitation (CPR). Findings included: A facility policy titled, Communication of Code Status, dated [DATE], revealed, It is the policy of this facility to adhere to residents' rights to formulate advance directives. In accordance with these rights, this facility will implement procedures to communicate a resident's code status to those individuals who need to know this information. The policy revealed, 3. Communication of code status include resident orders and POLST form as applicable. According to the policy, 6. The resident's code status will be reviewed quarterly or as needed and any changes will be documented in the medical record and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-10-05 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, record review, and facility policy review, the facility failed to maintain a complete and accurate medical record for 1 (Resident #22) of 24 sampled residents. Specifically, the facility failed to document accurate skin assessment information for Resident #22. Findings included: A facility policy titled, Documentation in Medical Record, dated 03/01/2023, specified, Each resident's medical record shall contain an accurate representation of the actual experiences of the resident and include enough information to provide a picture of the resident's progress through complete, accurate, and timely documentation. The policy also indicated, 2. Principles of documentation include but are not limited to: b. Documentation shall be accurate, relevant, and complete, containing sufficient detains about the resident's care and/or responses to care. An admission Record revealed the facility admitted Resident #22 on 08/29/2020. According to the admission Record, the resident had a medical history that included diagnoses of unspecified dementia, major depressive disorder, muscle…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-10-05 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, observation, record review, and facility policy review, the facility failed to ensure enhanced barrier precautions (EBP) were implemented for 1 (Resident #22) of 2 residents reviewed for pressure injury/ulcer. Findings included: A facility policy titled, Enhanced Barrier Precautions Policy, implemented 04/01/2024, specified, 2. Initiation of Enhanced Barrier Precautions: b. Enhanced barrier precautions will be considered for residents with any of the following: i. Wounds (e.g. [exempli gratia, for example], chronic wounds such as pressure ulcers, diabetic foot ulcers, surgical wounds, and chronic venous stasis ulcers) and/or indwelling medical devices (e.g., central lines, urinary catheters, feeding tubes, tracheostomy/ventilator tubes, hemodialysis catheters, PICC [peripherally inserted central catheter] lines, midline catheters) even if the resident is not known to be infected or colonized with an MDRO [multidrug resistant organisms]. The policy revealed, 3. Implementation of Enhanced Barrier Precautions: a. Make gown and gloves available immediately near or…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-05 · tag F0883 — failed to offer flu and pneumonia vaccines — isolatedDevelop and implement policies and procedures for flu and pneumonia vaccinations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, record review, and facility policy review, the facility failed to ensure the responsible party/conservator for 1 (Resident #113) of 5 residents reviewed for vaccinations were educated and provided the opportunity to consent for a pneumococcal vaccination. Findings included: A facility policy titled, Pneumococcal Vaccine (Series), implemented 06/14/2023, revealed, It is our policy to offer residents, staff, and volunteer workers immunization against pneumococcal disease in accordance with current CDC [Centers for Disease Control and Prevention] guidelines and recommendations. The policy revealed, 3. Prior to offering the pneumococcal immunization, each resident or the resident's representative will receive education regarding the benefits and potential side effects of the immunization. a. The individual receiving the immunization, or the resident's representative, will be provided with a copy of CDC's current vaccine information statement relative to that vaccine. The policy further revealed, 4. The resident/representative retains the right to refuse the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-07-18 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to obtain medication for one of three sampled residents (Resident 1) when Fosamax (a medication used to prevent and treat osteoporosis [thinning of the bone]) was not available for administration to Resident 1. The failure to obtain and administer ordered medication had the potential to result in ineffective treatment and pain. Findings: A review of Resident 1's admission Record indicated Resident 1 was admitted to the facility in May 2021, with diagnoses of quadriplegia (paralysis of all four limbs) and osteoporosis. A review of Resident 1's Minimum Data Set (MDS, a resident assessment tool used to guide care) dated 3/1/24, indicated a score of 15 on the Brief Interview for Mental Status (BIMS, an assessment tool for a resident's orientation to time, and capacity to remember. The BIMS score ranges from 0-15, with 15 as an indication of intact skills). A review of Resident 1's Order Details indicated the following medication orders: - Dated 5/23/24, at 23:00, the order summary indicated Fosamax Oral tablet 70…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-04-10 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to provide a safe and clean environment for two of six sampled residents (Resident 1 and Resident 6) when: 1. Resident 4 went into Resident 1's room and urinated on the curtain next to Resident 1's bed; and 2. Resident 4 went into Resident 6's room and urinated on the floor. These failures resulted in Resident 1 and Resident 6 experiencing emotional distress, feeling mad, and being upset. Findings: 1. A review of Resident 4's clinical record indicated Resident 4 was admitted October of 2023 and had diagnoses that included mood disorder (marked disruptions in emotions) and dementia (impairment of the ability to remember, think, or make decisions that interferes with everyday activities). A review of Resident 4's Minimum Data Set (MDS- an assessment tool used to guide care) Cognitive Patterns, dated 1/18/24, indicated Resident 4 had a Brief Interview for Mental Status (BIMS- a tool to assess cognition) score of 2 out of 15 which indicated Resident 4 had severely impaired cognition. A review of Resident 4's progress notes, dated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-02-06 · tag F0583 — failed to protect personal privacy — isolatedKeep residents' personal and medical records private and confidential.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and interview, the facility failed to promote the right of privacy for one (Resident 3) of three sampled Residents, when the facility allowed Resident 3 to remain without clothing from the waist down in the rehabilitation room (rehab room). This failure resulted in Resident 3 being exposed to other residents and staff members and made Resident 3 feel helpless, exposed, and disrespected. Findings: During a review of Resident 3's admission Record, undated, the Administration Record indicated the facility admitted Resident 3 in November 2023 with diagnoses which included muscle weakness. During a review of Resident 3's Minimum Data Set (MDS, a resident assessment instrument used to identify resident care problems to be addressed in an individualized care plan), dated 11/19/23, the MDS indicated Resident 3 scored 12 in the Brief Interview for Mental Status (BIMS, which is a scoring system used to determine the resident ' s cognitive status in regard to attention, orientation, and ability to register and recall information. A BIMS score of twelve…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ddisputed · IIDR2024-02-06 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility delayed reporting one of two abuse incidents to the California Department of Public Health for over 11 hours. This failure prevented oversight of the facility and delayed investigation of an assault of Resident 1 by Resident 2. See F-600 and F-689 Findings: During a review of Resident 1's Nursing Progress Notes, dated 12/15/23, at 3:16 a.m., Registered Nurse 1 (RN 1) documented on 12/14/23 at around 23:15 p.m. RN 1 made rounds and saw Resident 1 on the bed asleep. The notes indicated at 23:55 p.m., Certified Nursing Assistant (CNA 4) called RN 1 to go to the shared room of Resident 1 and Resident 2 as Resident 1 was on the floor bleeding from a head wound. The notes indicated RN 1 immediately called 911 and paramedics and police arrived. Resident 1 was sent to the acute care hospital by ambulance for treatment, and Resident 2 was taken to acute care hospital under an involuntary hold for assessment. During a review of the Police Report, case number 2023-00071046, dated 12/15/2023, the Police Report indicated Police Officer (PO)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited beforedisputed · IIDR2024-02-06 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure one (Resident 2) of three sampled residents was provided one-to-one supervision as ordered for aggressive behaviors. The failure to provide Resident 2 with continual one-to-one supervision resulted in Resident 2 being unsupervised for six minutes and had the potential to result in serious injury to other residents. The Chief Nursing Officer (CNO), the Administrator (Admin), the Administrator In Training (AIT), the Quality Assurance Consultant (QAC), and the Minimum Data Set Consultant (MDSC), were notified of the Immediate Jeopardy (IJ, a situation in which a provider's noncompliance with one or more requirements of participation have caused or is likely to cause serious injury, harm, impairment, or death to a patient/resident), on 12/21/23, at 2:55 p.m., for the facility's failure to provide one-to-one supervision to protect facility residents from abuse by Resident 2, a resident known to have physically aggressive behavior. An…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-02-06 · tag F0838 — failed to assess facility resources and resident needs — isolatedConduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to identify the potential need for one-to-one supervision of residents with mental or physical conditions requiring close supervision to prevent injury to themselves or others, and consequently failed to establish training and competency guidelines for staff members who provided one-to-one supervision of residents. This failure resulted in use of an untrained, non-nursing staff member (Hospitality Aide 1) to provide one-to-one supervision of a resident (Resident 2) at risk of harming others. Hospitality Aide 1 left Resident 2 unsupervised for six minutes, which had the potential to result in harm to the other residents in the facility. See F-600, F-609, and F-689 Findings: During a review of Resident 2's admission Record, undated, the admission Record indicated the facility admitted Resident 2 in October 2023. The admission Record indicated Resident 2 had diagnoses which included mental conditions which made it difficult to think clearly,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ddisputed · IIDR2024-02-06 · tag F0850 — failed to provide social-work services — isolatedHire a qualified full-time social worker in a facility with more than 120 beds.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to maintain a full-time qualified social worker (SW) for the 121 bed facility when the facility ' s full time SW went out on maternity leave without a replacement SW, and had no estimated return date for the current SW. This placed residents of the facility at risk for their psychosocial needs to go unnoticed and unmet. Findings: During a review of the facility ' s Daily Census Report, dated 1/31/24, the Daily Census Report indicated there were 121 resident beds in the facility. During an interview on 1/31/24, at 7:30 a.m., with the Director of Nurses (DON), the DON stated the full-time SW had been out on maternity leave since 1/6/24, and the facility ' s Activity Director (AD) had assumed her roles and responsibilities. The DON did not know when the SW was due to return back to the facility. During an interview on 1/31/24, at 8:35 a.m., with the Activities Director (AD- acting social services designee), the AD stated she had assumed all social services needs on 1/8/24, when the full time SW went out on maternity leave. The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ddisputed · IIDR2024-02-06 · tag F0925 — failed to control pests — isolatedMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and interview, the facility failed to maintain an effective Pest Control Program when there were numerous fruit flies in the Rehabilitation Room (Rehab room). This failure created a nuisance for residents receiving rehabilitation services in the rehabilitation room, and had the potential to result in transfer of diseases such as salmonella, e.coli, and listeria (bacteria known to cause food-borne illness). Findings: During a concurrent observation and interview on 12/21/23, at 3:50 p.m., with Resident 3, in the Rehab room, there was a multitude of fruit flies flying around the room. Resident 3 stood in the middle of the room and swatted at the fruit flies flying around her face. The Rehab room had a countertop next to a wall. On top of the countertop was an apple-shaped object with holes in the top. Resident 3 stated the fruit flies had been a nuisance here for weeks, and the situation had not improved over time. During a concurrent observation and interview on 12/21/23, at 4:17 p.m., with the Administrator In Training (AIT), in the Rehab room,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-02-06 · tag F0940 — failed to train staff — isolatedDevelop, implement, and/or maintain an effective training program for all new and existing staff members.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, for one of two sietters, the facility failed to develop and implement a training program for a one-to-one sitter (1:1, one sitter assigned to only one resident) prior to the sitter being assigned supervision of Resident 2, an abusive resident known for angry outbursts and assault. The failure to adequately train the sitter had the potential to result in inadequate supervision and placed residents of the facility at risk for injury and assault See also F 689. Findings: During a review of Resident 2's admission Record, undated, the admission Record indicated the facility admitted Resident 2 in October 2023. The admission Record indicated Resident 2 had diagnoses which included mental conditions which made it difficult to think clearly, have normal emotional responses, act normally in social situations, tell the difference between what was real and what was not real, to have firmly held beliefs which were contrary to reality, to have wide or extreme swings in mood…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-11-21 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to ensure complete documentation of medical records for one of two residents (Resident 1) involving: 1. nebulizer treatment on medication administration record (MAR) on 8/12/23 at 10:00 p.m. 2. bathing records for seven out of nine days in September 2023. This failure resulted in Resident 1 having incomplete and inaccurate medical records which potentially may affect Resident 1's care and well-being. Findings: A review of Resident 1's face sheet, undated, indicated Resident 1 was admitted to the facility May 2021, with diagnoses of asthma (narrowing and swelling of airways), myopathies (group of disorders affecting skeletal muscle structure), polymyositis (inflammation of the muscles), and quadriplegia (paralysis of arms and legs). 1. A review of Resident 1's facility document Order Summary Report, indicated a physician order, with start date of 7/1/23, of Albuterol Sulfate (medication to prevent and treat wheezing [whistling sound when airway is partially blocked] and difficulty breathing) nebulizer solution…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-08-30 · tag F0563 — failed to protect the right to visitors — isolatedHonor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure visitation hours were unrestricted for one of three sampled residents (Resident 1). This failure resulted to Resident 1's family members being denied entrance to the facility. Findings: During a review of Resident 1's face sheet, undated, the face sheet indicated Resident 1 was admitted to the facility May 2021, with diagnoses of myopathies (group of disorders affecting skeletal muscle structure), polymyositis (inflammation of the muscles), and quadriplegia (paralysis of arms and legs). During a record review of Resident 1's facility document, Progress Notes, dated 6/29/23, the Progress Notes indicated Licensed Vocational Nurse (LVN) 1 noted Resident 1's family members were in the facility visiting. LVN 1 stated family members were aware of visitor hour policy, and they were still able to get in the facility after 8:00 p.m. Progress Notes dated 7/6/23 indicated Licensed Vocational Nurse (LVN) 2 noted Resident 1 requested family…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-08-28 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to promote the rights of one of one residents (Resident 1) to be treated with dignity and respect, allowing self-determination without reprisal when Resident 1 was threatened with an involuntary psychiatric hold (5150, a temporary, involuntary psychiatric commitment of individuals who present a danger to themselves or others due to signs of mental illness) after requesting return of a shower chair and refusing a psychiatric evaluation. The facility failed to allow Resident 1 to exercise her right for personal preference and retain use of a shower chair for toileting without resolution of the grievance according to facility policy and procedure and subsequent threat of removal from the facility by an ambulance crew with police presence which resulted in emotional distress for Resident 1. Findings: During a review of Resident 1 ' s Minimum Data Set (MDS, a comprehensive assessment tool used to develop a plan of care), dated 5/30/23, the MDS…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2021-07-08 · tag F0558 — failed to accommodate residents' needs and preferences — patternReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to accommodate the individual needs of one of 27 sampled residents (Residents 87) when Resident 87 was slumped in his bed and needed assistance and did not have his call light within reach. This failure resulted in Resident 87 being in an uncomfortable position with no access to his call light. Findings: During a review of Resident 87's's Face Sheet, the record indicated Resident 87 was admitted to the facility in 2019 as his own responsible party, with included diagnoses of weakness/paralysis of his left side. During a concurrent interview and observation on 6/28/21, at 11:43 a.m., Resident 87 was slumped down in the bed and stated he could not find the call light and needed help with positioning. Resident 87 did not have a call light visible on the bed or next to him. During an observation, on 6/28/21, at 11:56 a.m., Resident 87 was calling out for help repeatedly. Resident 87 was still in bed in the same position, and stated he was not comfortable in that position. During an observation, on 6/28/21, at 11:59…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2021-07-08 · tag F0676 — failed to keep up residents' daily-living abilities — patternEnsure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to provide one of 23 (Resident 32) sampled residents the use of his electric wheelchair once the COVID 19 restrictions of movement about the facility were lifted. The facility's failure resulted in Resident 32's restriction to his room and prohibited his mobility on the unit causing psychological and emotional distress. Findings: A review of Resident 32's Face Sheet indicated he was originally admitted to the facility in 2014 with included diagnoses of severe neck and back pain. The Face Sheet indicated Resident 32 was his own responsible party. A review of Resident 32's facility form, Inventory of Personal Effects, dated 11/12/15, the Inventory showed Resident 32 had an electric wheelchair. A review of Resident 32's Minimum Data Sets (MDS, a resident assessment tool used to guide care) dated 1/16/21, indicated Resident 32 required a wheelchair for mobility. The MDS indicated Resident 32 required assistance from at least one person for transfer between…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2021-07-08 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the facility failed to: 1.Ensure one of one medication storage rooms had no expired medications accessible for use. This failure had the potential to result in administration of ineffective medications. 2.Ensure two of two treatment carts were locked/supervised when not in use. This failure had the potential to result in loss or misuse of antibiotic creams (creams used to treat skin infections) in the cart. Findings: During an observation on 6/30/21 at 9:10 a.m., in the medication storage room, were the following expired medications: Medication cabinet had: One opened bottle of vitamin B6, 50 milligram/tablet (mg/tab), expired 4/2021; Two opened bottles of liquid ear wax removal drops, expired 5/2021; One opened bottle of simethicone 80 mg/tab, expired 3/2021. Medication room refrigerator had: Two vials of vancomycin 150 mg, for intravascular injection, expired on 3/6/21; Four bags of vancomycin 800 mg, for intravenous injection, expired on 3/3/21. The Emergency Kit had three vials of ampicillin, 2 grams, for intravenous injection,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2021-07-08 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to store, prepare, and serve food under sanitary conditions when several food items in the Resident's refrigerator and freezer were not labeled, not dated and had no use by date. These failures had the potential to cause food contamination or food borne illness. Findings: During a food storage inspection on 6/28/21 at 12:15 p.m. of the resident's refrigerator and freezer located inside the Supply Room of the North Nursing Station, the following items were observed: 1. In the freezer compartment, three tubs of opened ice creams, two cups of ice cream and one box of frozen chicken dinner were stored without a label and no use by date. 2. In the refrigerator section, two brown bags of food items, two sandwiches, one plastic container of food and one plastic container of vegetables were stored without a label and no use by date. During an interview with the Nursing Supervisor (NS) on 6/28/21 at 12/15 p.m., NS confirmed the stored, opened food items in the resident's freezer and refrigerator were not labeled and had…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2021-07-08 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure staff implemented policies and procedures designed to prevent and control spread of infection for three of 27 sampled residents (Resident 65, 86, and 32) when: 1. Certified nursing assistant 9 (CNA 9) failed to perform hand hygiene between care provision of two residents (Resident 65 and 86). 2. Resident 32 had an unlabeled urinal at his bedside. Findings- During an observation and interview, on 6/28/21, at 12:07 p.m., in Resident 65 and 86's shared room, Resident 65 and Resident 86 were in their respective beds. CNA 9 wore gloves, and held both of Resident 65's hands while she examined them. CNA 9 stated Resident 65's fingernails were long and had dirt beneath them. CNA 9 then removed Resident 65's socks and held and examined both feet. CNA 9 stated Resident 65's toenails were long. CNA 9 removed her gloves, and without performing hand hygiene, donned a new pair of gloves. CNA 9 went to Resident 86, removed the bed linen covering Resident 86's feet, and touched Resident 86's feet and toenails on both…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2021-07-08 · tag F0943 — patternGive their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure 11 of 12 sampled employees (Hospitality Aid 1, Hospitality Aid 2, Hospitality Aid 3, Hospitality Aid 5, Dietary Aid 1, Dietary Aid 2, Medical Record, Certified Nurse Assistant 5, Certified Nurse Assistant 12, Certified Nurse Assistant 13, Certified Nurse Assistant 14) completed annual training for recognition of activities that constitute abuse and resident abuse prevention. This failure had the potential to place residents at risk for harm when staff were not trained in the prevention of resident abuse. Findings: A review of the facility staff personnel files indicated the following staff had not completed annual abuse training as follows: Hospitality Aid 1 (HA 1) had no training for 2021. Hospitality Aid 2 (HA 2) had no training for 2020 and 2021. Hospitality Aid 3 (HA 3) had no training for 2020 and 2021. Hospitality Aid 5 (HA 5) had no training for 2020 and 2021. Dietary Aid 1 (DA 1) had no training for 2020. Dietary Aid 2 (DA 2) had no training for 2020. Medical Record (MR) had no training for 2021. Certified…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-07-08 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to provide necessary services for activities of daily living for one (Resident 17) of 27 sampled residents when: Resident 17 did not receive requested toileting assistance for 40 minutes. The failure to provide toileting resulted in Resident feeling uncomfortable, helpless and embarrassed, while she lay in a urine soaked bed. This also had the potential to result in skin irritation and breakdown. Findings: Review of Resident 17's Face Sheet indicated Resident 17 was admitted in 2012 with included diagnoses of total/partial paralysis of one side of her body and chronic pain. Review of Resident 17's Minimum Data Set (MDS, a resident assessment tool used to guide care) dated 6/25/21, indicated Resident 17 required extensive assistance for toilet use and required physical assistance from two or more persons. Review of Resident 17's care plan dated 6/28/18, indicated, Incontinence,,,clean and dry resident after each incontinent episode. During an observation and concurrent interview on 6/28/21 at 11:15 a.m., with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-07-08 · tag F0685 — isolatedAssist a resident in gaining access to vision and hearing services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure two (Resident 70 and 87) of 27 sampled residents received proper treatment to maintain hearing and vision capabilities when: 1. Resident 70 did not receive treatment or hearing aids to maintain hearing ability. This failure resulted in Resident 70 not hearing staff during teaching and care provision. 2. Resident 87's eyeglasses were broken for one month with white adhesive tape applied around the lenses to hold the lenses inside the frame. This failure resulted in Resident 87 being unable to see things clearly, read, or watch television. Findings: 1. A review of Resident 70's Face Sheet indicated she was admitted in 2010 included diagnoses of paralysis/weakness of the right side of her body. The Face sheet indicated Resident 70 had a responsible party (RP) for decision-making. A review of the Minimum Data Set (MDS, a resident assessment tool used to guide care) dated 5/24/21, indicated, Resident 70 had minimal difficulty hearing.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2019-07-25 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to ensure that residents' personal belongings were protected when one (Resident 32) of 32 sampled residents had personal items missing from the facility's locked storage shed. This deficient practice has the potential to emotionally distress residents and cause them to feel unsafe. Findings: According to Resident 32's Minimum Data Set (assessment of the patient) dated 4/29/29, she had high cognitive functioning. During an interview on 7/22/19 at 10:35 a.m. Resident 32 stated she asked staff a few weeks ago for a suitcase which was placed in locked storage and she was told that staff was still looking for the suitcase. Resident 32 stated she was extremely concerned about her missing suitcase, since it contained her birth certificate, marriage license, tax papers and clothes. Record review of Resident 32's Inventory of Personal Effects dated 10/19/17 indicated it was not signed by the resident and also indicated on 10/31/17, 1 big luggage and 1 small luggage was in storage . back storage. During an interview on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2019-07-25 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — patternEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to adequately assess the need and provide supervision for three of sixteen (Residents 8, 40, and 84) resident smokers. This deficient practice had the potential to place residents at risk for fire related injury. Findings: A review of the admission record shows Resident 8 was admitted on [DATE] with multiple diagnoses including epilepsy (a neurological disorder in which brain activity becomes abnormal, causing seizures or periods of unusual behavior, sensations, and sometimes loss of awareness), hemiplegia (partial paralysis on one side of the body) and hemiparesis (weakness or partial loss of movement on one side of the body) following cerebral infarction (lack of blood supply to areas of the brain which causes brain cells to die), schizophrenia (a disorder that affects a person's ability to think, feel and behave clearly), major depressive disorder, anxiety disorder, and mood disorder. A review of the admission record shows Resident 40 was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2019-07-25 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to store, distribute, and serve food under sanitary conditions when four cutting boards were well worn, knives were stored wet, spoiling onions were stored in the dry food storage area and when a resident's (83) snack was stored overnight at the resident's bedside. These deficient practices had the potential to cause foodborne illnesses to residents residing in the facility. Findings: 1. During an initial kitchen observation on 7/22/19 from 9:15 a.m. to 9:44 a.m., the following were observed: 1) There were four cutting boards with deep cuts, two of which also had stains. 2) Two chef knives and one bread knife were stored wet. 3) Three white onions with soft brown discolorations were stored in a bin with other onions in the dry food storage area. During an interview on 7/25/19 at 2:11 p.m., [NAME] 1 stated that she was trained to store utensils dry, but did not know the rationale for this practice. [NAME] 1 also stated all staff were responsible for inspecting kitchen equipment on a daily basis. Furthermore,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2019-07-25 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to follow infection control procedures for four (Resident 52, 100, 14 and 45) of 32 sampled residents when their Oxygen (O2) tubing and Nebulizer (device for producing a fine spray of liquid, used for inhaling a medicinal drug) face mask were not labeled, outdated and were exposed to air at the bedside. This failure had the potential for Resident 52, 100, 14 and 45 to develop avoidable infections. Findings: During an initial tour observation and concurrent interview with Licensed Vocational Nurse (LVN 1) on 7/22/19 between 8:54 a.m. and 9:34 a.m., the following were observed: Resident 52's O2 and nebulizer tubing was uncovered, without any barrier to keep it clean, a part of nebulizer tubing touching the floor was kept on bedside table. LVN 1 stated she was not sure if it was okay for the O2 tubing to be in touch with the floor. Review of Resident 52's physician's orders dated 12/1/17 showed Resident 52 was to be given medication via nebulizer every six hours as needed for wheezing. Resident 100's nebulizer…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-07-25 · tag F0554 — isolatedAllow residents to self-administer drugs if determined clinically appropriate.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review the facility failed to obtain a doctor's order or determine if one of 32 sampled residents (Resident 312) was able to self-administer medications, when Resident 312 had a bottle of Nystatin (antifungal antibiotic topical treatment) powder at the bedside. This deficient practice had the potential to result in Resident 312 using the topical powder against safe dosing recommendations. It also had the potential to result in the use of the medications by other residents, who could potentially come into the room and obtain the treatment from the bedside table where it was stored. Findings: According to the Minimum Data Set (MDS, an assessment tool used to guide care) dated 7/16/19, Resident 312 was admitted to the facility in 2019. The MDS indicated Resident 312 was able to understand and understood others. During an observation and interview on 7/22/19 at 9:55 a.m., Resident 312 had a bottle of Nystatin treatment powder on his bedside table. Resident 312 stated a nurse had given him the bottle and had been applying the treatment by…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-07-25 · tag F0558 — failed to accommodate residents' needs and preferences — isolatedReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to accommodate three of 32 sampled residents' (Residents 97, 312 and 17) needs when: 1. Residents 97 and 312 did not have a call light within reach. 2. Residents 17 was not able to sleep and rest well during night time, when the roommate (Resident 60) was yelling and cursing all night long for two days in a week. This deficient practice can lead to residents' unmet needs. Findings: 1. Review of Resident Face Sheet on 7/25/19, indicated Resident 97 was admitted to the facility in 2019. According to the Minimum Data Set (MDS, an assessment tool used to guide care) dated 5/16/19, Resident 97 was able to understand and be understood by others. Resident 97's diagnoses included Cerebrovascular Accident (Stroke). Resident 97 required extensive assistance in positioning in bed, toilet use, and personal hygiene. During an interview and observation on 7/22/19 at 10:22 a.m., Resident 97 was observed lying on his back. Resident 97 stated he was dizzy and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-07-25 · tag F0559 — isolatedHonor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility did not provide written notice to the resident nor resident's responsible party of a room change for one of 32 sampled residents (Resident 84) before Resident 84's room was changed. This deficient practice was a violation of Resident 84's rights, and had the potential to lead to increased agitation and confusion for Resident 84. Findings: A review of the admission record shows Resident 84 was admitted on [DATE] with multiple diagnoses including dementia (a disorder that affects a person's thinking, behavior, and memory), Alzheimer's disease (a progressive disease that destroys memory and other important mental functions), and nicotine dependence. During an interview with Resident 84 on 7/22/19 at 8:59 a.m., she stated she was upset that her room was changed without her consent. She stated she was told by facility staff on the morning of 7/16/19 that she would need to change rooms without being given a reason, and her room was changed at 12:30 p.m.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-07-25 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, facility did not follow its policy and procedures for change in residents' condition for one (Resident 60) of 32 sampled residents, when Resident 60 had acute changes in behavior with episodes of crying and racial slurs throughout the night. This failure had the potential for Resident 60 to not receive appropriate treatment needed for his well- being, Findings: Review of Face sheet dated 7/25/19 showed Resident 60 was admitted to the facility on [DATE] with diagnosis of Dementia (memory loss), Psychosis and Anxiety disorder. Review of Minimal Data Set (MDS- an assessment tool) dated 5/24/19 showed Resident 60 had no ability to recall and no orientation to surroundings. During an interview with Resident 60's roommate (Resident 17) on 7/22/19 at 9:26 a.m., Resident 17 stated, I am very sleepy now, I cannot sleep at night because of my roommate. Resident 17 also stated that Resident 60 yelled all night long. During a follow up interview on 7/24/19 at 7:33 a.m., Resident 17…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-07-25 · tag F0582 — isolatedGive residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to inform and give reasonable notice for two (Resident 3 and 313) of three sampled residents (or the responsible party) that their Medicare services were ending and their right to appeal. This failure resulted in Resident 3 and the responsible party (RP) and Resident 313 not being able to appeal for an extension of Medicare coverage. Findings: Review of Resident Face Sheet, indicated Resident 3 was admitted to the facility in 2019. Resident 3's Face Sheet also indicated Resident 3 had a representative who was responsible for financial matters. According to the Minimum Data Set (MDS - an assessment tool used to guide care), Resident 3 had moderately impaired cognition. A review of Resident 3's SNF (Skilled Nursing Facility) Beneficiary Protection Notification Review indicated Resident 3's Last covered day of Part A service (Part A terminated/denied or resident was discharged ) was 3/26/19. Review of Resident 3's Notice of Medicare Non-Coverage (NOMNC) indicated Resident 3's NOMNC did not have a signature of the resident's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-07-25 · tag F0655 — isolatedCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure two (Resident 78 and 106) of 32 sampled residents received a summary of the baseline care plan which was developed within 48 hours of the residents' admission. This failure had the potential for Resident 78 and Resident 106 to stay unaware of their updated plan of care. Findings: Review of Resident 78's Baseline care plan summary dated 5/23/19 showed Resident 78 was admitted to the facility on the same date. Review of Resident 106's Baseline Care Plan Summary dated 7/9/19 showed Resident 106 was admitted to the facility on [DATE]. During a concurrent interview and record review on 7/25/19 at 9:56 a.m., Registered Nurse (RN) 2 confirmed there was no documentation in Resident 78 ad Resident 106's clinical record if summary of baseline care plan was provided to them or their family representative. Review of facility policy and procedure titled Baseline Care plan dated 10/2017 showed The resident and their representative will be provided a summary…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-07-25 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to revise the care plan for one of thirty-two sampled residents (Resident 40) following an altercation in the smoking area with another resident. This deficient practice had the potential for placing residents at risk for injury. Findings: A review of the admission record for Resident 40 indicated he was admitted on [DATE] with multiple diagnoses including encephalopathy (a disease in which the functioning of the brain is affected by some agent or condition), altered mental status, anxiety disorder, and nicotine dependence. During a review of Resident 40's Observation Detail List Report-Incident/Accident Post Review dated 6/4/19 at 3:49 p.m., Resident 40 had an altercation with Resident 106 in the smoking area. During an interview with Resident 40 on 7/22/19 at 9:38 a.m., he stated there was an incident in the smoking area last month when another resident tried to take a cigarette from him and grabbed his arm. There was no staff supervision. During an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-07-25 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to follow its policy and procedure on medication storage and labeling, when unlabeled medications and medications without physician orders were stored in Treatment cart 1 and 2. This failure had the potential for facility's residents' to not receive accurate administration of medications and treatments. Findings: During an observation accompanied by Registered Nurse (RN 1) on [DATE] at 11:42 a.m. the following were observed in Treatment cart 1 and 2: 1. Mupirocin ointment 2% dispense dated [DATE] with Resident 9's name on it. 2. Clotrimazole cream 1% 45 milligrams (mg) (NDC-National Drug Code- 68462-181-47) and Nystatin cream 30 mg (NDC-45802-059-11) with no resident name or information on it. 3. Resident 25's Triamcinolone acetate 0.1% dispense dated [DATE]. 5. Resident 25's Fluocinomide 0.05% dispense dated [DATE]. During a concurrent interview and record review with RN 1 on [DATE] at 2:00 p.m., RN 1 confirmed Resident 9's physician orders…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · B2021-07-08 · tag F0730 — patternObserve each nurse aide's job performance and give regular training.
What the surveyor found here — the official record, unedited, may be distressing
Based on interview and record review the facility failed to ensure three of three sampled nursing assistants (CNA 5,7,8) received annual performance evaluations. This failure had the potential for a lack of training for any potential deficiencies identified during the performance evaluation process. Findings: A review of personnel files indicated the following staff had no annual performance evaluations for the following years: Certified Nurse Assistant 5 (CNA 5) for 2020 and 2021. Certified Nurse Assistant 7 (CNA 7) for 2020 and 2021. Certified Nurse Assistant 8 (CNA 8) for 2019, 2020 and 2021. During an interview on 7/2/21 at 10:02 a.m., the Director of Staff Development (DSD) stated the DSD was responsible for ensuring CNA's completed their annual competencies. DSD stated she was new to the position and could not provide an explanation for why the competencies had not been completed. During a review of the facility's policy and procedure, Performance Evaluation, dated 4/7/2003 indicated . An employee should receive a performance evaluation at least annually .
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
“Disputed” is CMS’s own flag, not our reading: the CMS deficiency file records whether the home has formally contested a citation, and we reproduce that. IDR is Informal Dispute Resolution, run by the state survey agency that wrote the citation; IIDR is Independent Informal Dispute Resolution, a separate process before an outside entity, available when CMS has proposed a civil money penalty. They are different processes and we mark them differently. Two things to hold at once. A disputed citation is still a citation — it was written by a surveyor, it stands on the record unless and until it is changed, and we neither hide it nor discount it. And we cannot tell you how the dispute came out: CMS publishes that a citation is under dispute, not the outcome, so a tag marked here may since have been upheld, reduced, or deleted, and an unmarked tag may have been disputed and resolved before this file was cut. Ask the home what it disputed and why — it is entitled to tell you, and the answer is often the most informative thing on this page.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$30,870 in federal fines across 1 penalty.
- $30,870 — penalty dated 2024-02-06
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to SPYGLASS HEALTHCARE — 9 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 2 of 5 | 3.1 | -1.1 vs chain |
| Health inspection | 2 of 5 | 2.6 | -0.6 vs chain |
| Staffing | 4 of 5 | 2.9 | +1.1 vs chain |
| Quality measures | 4 of 5 | 4.7 | -0.7 vs chain |
The other 8 homes this chain runs (chain average 3.1★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| SPYGLASS HEALTHCARE LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST; ADP OF THE SNF | 50% | since 04/22/2025 |
| BAK, ABRAHAM | Individual | DIRECT OWNERSHIP INTEREST; CORPORATE OFFICER | — | since 06/15/2023 |
| GASTWIRTH, MENACHEM | Individual | DIRECT OWNERSHIP INTEREST; CORPORATE OFFICER | — | since 06/15/2023 |
| MCCORMACK, RYAN | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST; CORPORATE OFFICER | 20% | since 06/15/2023 |
| O'SHEA, BRADY | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 5% | since 06/15/2023 |
| BRANDI, ROBERT | Individual | CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL | — | since 06/15/2023 |
| ESTRADA, JOSE | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | since 10/30/2024 |
| GIVENS, PATTIE | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | since 06/26/2023 |
| KUMAR, JESSICA | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | since 06/15/2023 |
| LATTIN, ALEXANDER | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 10/02/2023 |
| PASCUA, CAMI ANN | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | since 01/02/2025 |
| PRASAD, RANGINI | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | since 06/15/2023 |
| SINGH, SIMRAN | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | since 06/15/2023 |
| SNIPES, TYRONE | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 11/03/2023 |
| TRAN, LACHONG | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | since 06/15/2023 |
| ULFAT, NAZILA | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | since 07/25/2023 |
| WONG, TIFFANY | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | since 08/08/2023 |
CMS files one row per role, so the 24 rows in the source record cover these 17 parties — each is shown once here with every role it holds. Nothing is omitted.
1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
About 73% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $526K paid to related parties (affiliated landlords or management companies) in its most recent cost report.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in CA
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the California Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 056052. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2024-10-05, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.