Hayward Healthcare & Wellness Center

Location & what’s nearby

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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

42.2% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 97 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

Met the expected recovery: 69.7% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 66 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.51 therapist hours per resident per day in 2026Q1 — more than 82% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 3% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

Staffing

How full it usually is: this home is certified for 99 beds and averages 94.1 residents a day — about 95% occupied, or roughly 5 beds typically open. It runs essentially full — expect a waiting list. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.06 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.52 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.55 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.69 hrs/resident/day on weekends vs 4.21 on weekdays — 12% thinner on weekends. RN hours go from 0.55 to 0.45 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

This trend is not current. The most recent of these two inspections was over 3 years ago; the arrow describes what inspectors found then, not what the home is like now.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

24 citations, most serious first. The 11 most serious are shown; the remaining 13 are one tap away and print in full.

• Actual harm · Gcited before2026-04-14 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
  Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
  What the surveyor found here — an excerpt from the official record, may be distressing

  Based on interview and record review the facility failed to provide adequate supervision and interventions to prevent elopement (leaving a facility or safe area unnoticed often due to confusion), for one of three sampled residents (Resident 1), with cognitive impairment (difficulties in one or more mental abilities such as memory, learning, language, attention, problem-solving, or decision-making that are more pronounced than expected for a person's age or education level) when Resident 1 was sent to a doctor's appointment without an escort despite needing an escort.This failure resulted in Resident 1 wandering off to the streets alone in cold and rainy weather for approximately three hours. Resident 1 was later located by Emergency Medical Services, (group of personnel who respond to medical emergencies in the community), approximately four blocks from the location of the appointment and was found to be wet and confused. Resident 1 was taken to an acute care hospital and received treatment. During a review of Resident 1's Face Sheet printed on 4/2/26, the Face Sheet indicated,…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
• Potential for harm · D2025-02-19 · tag F0755 — failed to provide safe pharmacy services — isolated
  Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
  What the surveyor found here — an excerpt from the official record, may be distressing

  Based on interview and record review, the facility failed to ensure medication was given according to the physician's order for three of three sampled residents (Resident 1, 2, 3) when: 1. Resident 1 did not receive the medication Gabapentin (used for nerve pain, which can be caused by different conditions, including diabetes.) 2. Resident 2 did not receive the medication Humalog insulin (helps control blood sugar levels after meals.) 3. Resident 3 did not receive the medication Hydralazine (used to treat high blood pressure.) This deficient practice had the potential for worsening of Resident 1, 2 and 3's clinical condition. Findings: 1. During a record review of Resident 1's undated admission Record , the admission Record printed on 2/6/25 indicated, Resident 1 was admitted in the facility on 6/29/16 with an admission diagnosis of diabetes mellitus (a condition that happens when blood sugar is too high). During a record review of Resident 1's Minimum Data Set (MDS- an assessment used to guide plan of care) dated 11/19/24, indicated Resident 1's Brief Interview of Mental Status…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Pharmacy Service Deficiencies · Deficient, Provider has date of correction
• Potential for harm · F2023-07-21 · tag F0802 — failed to prepare enough nourishing food — widespread
  Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
  What the surveyor found here — an excerpt from the official record, may be distressing

  Based on observation, interview and record review, the facility failed to ensure staff were competent in appropriately testing and recording the surface sanitizer. This failure put 95 residents who received food from the kitchen at risk for illness from potentially ineffective sanitizing solution not being identified. Findings: During a concurrent observation, interview, and document review on 7/18/23 at 9:21 a.m. with DA 1 in the kitchen, stated she was responsible for filling the red buckets with sanitizer solution and recording the solution strength on the log. DA 1 filled a red bucket with a quaternary ammonia sanitizer solution from a hose located above the 2-compartment sink. She stated the solution was very hot. The temperature of the solution was measured with the surveyor's calibrated thermometer and it read 165 degrees Fahrenheit (F). DA 1 inserted a quaternary ammonia test strip into the red bucket that held a sanitizer solution. When she dipped the test strip into the solution, she immediately withdrew it. Then DA 1 held the strip to the color chart located inside the…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
• Potential for harm · Fcited before2023-07-21 · tag F0812 — failed to store, cook, and serve food safely — widespread
  Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
  What the surveyor found here — an excerpt from the official record, may be distressing

  Based on observation, staff interview, and record review, the facility failed to store and prepare food in accordance with professional standards for safety when: 1. A resident food refrigerator was dirty, food was not labeled and dated, and the refrigerator temperatures were not monitored appropriately to keep food safe. 2. Staff did not follow appropriate hand hygiene procedures. 3. Stored equipment and utensils were dirty and ready for use. 4. The inside surface of the ice machine bin door was dirty. 5. Dry food storage bins were dirty and cracked. 6. Food storage areas were dirty. 7. Eggs and chicken were not stored appropriately. 8. A reach-in freezer door was in poor condition. 9. Plastic bags used to store food were not durable to protect food from contamination and adulteration (the action of making food poorer quality or unsafe by the addition of another substance). These failures put the facility at increased risk for food contamination and food borne illness for 95 residents who received food from the kitchen. Findings: 1. An observation and document review on 7/17/23 at…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
• Potential for harm · F2023-07-21 · tag F0813 — widespread
  Have a policy regarding use and storage of foods brought to residents by family and other visitors.
  What the surveyor found here — an excerpt from the official record, may be distressing

  Based on observation, interview and record review, the facility failed to ensure staff followed the facility policy for food brought into the facility for residents by family and/or visitors and stored for residents up to 48 hours. This failure had the potential for a decreased consumption of food, as well as create an environment that was not home-like for 95 residents out of a facility census of 95. Findings: In an interview on 7/17/23 at 12:06 p.m., Licensed Vocational Nurse 2 (LVN 2) stated when food was brought in from a family or visitor, the facility could store the food up to 24 hours then discard the food. During an interview on 7/17/23 at 12:09 p.m. with Director of Nursing (DON), DON stated food brought from outside the facility for residents must be consumed or discarded the day it is brought in. During an interview on 7/17/23 at 12:15 p.m. with the Director of Staff Development (DSD), DSD stated she does the training and inservices; however, she did not do training related to the resident refrigerator. During a concurrent interview and document review on 7/19/23 at…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
• Potential for harm · Fcited before2023-07-21 · tag F0880 — failed to prevent and control infections — widespread
  Provide and implement an infection prevention and control program.
  What the surveyor found here — the official record, unedited, may be distressing

  Based on interview and record review the facility failed to a water management program to help reduce the risk for legionella and prevent spread of water borne pathogen growth. This failure had the potential to cause spread of water borne pathogen growth in the facility. Findings: During an interview on 7/19/23 at 11:06 a.m., with Administrator (Admin), Admin stated, facility had no water treatment program at this time. Admin could not provide documentation for facility's water treatment program to prevent legionalle and spread of water pathogen. Admin stated, she understood that water treatment program was required to be completed anuually and as needed to prevent spread of water pathogen. During a review of the facility's policy and procedure, titled, Water Management Program revised June 201, the policy and procedure indicated, The facility will develop and maintain a water management program to reduce Legionella and other waterborne pathogen growth and potential spread in facility.

  Infection Control Deficiencies · Deficient, Provider has date of correction
• Potential for harm · E2023-07-21 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
  Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
  What the surveyor found here — an excerpt from the official record, may be distressing

  Based on observation, interview, and document review, the facility failed to provide palatable pureed bread for 11 residents on a pureed textured diet and palatable bread rolls for at least 10 residents on a regular textured diet. Serving food that was not palatable had the potential for 21 of 95 residents to consume a decreased amount of nutrients leading to weight loss and/or nutrient related medical complications. Findings: During a concurrent observation and interview on 7/18/23 at 11:30 a.m. with [NAME] 2 in the kitchen, tray line (process where food is plated according to order and placed on trays to serve) was observed. [NAME] 2 placed a scoop of a pureed white substance on the plates with diet orders for a pureed diet. [NAME] 2 stated, the white pureed substance being placed on puree trays was pureed bread. In addition, a large pan held bread rolls and [NAME] 2 placed bread rolls from the pans on plates for residents with a regular texture diet. More than 10 of the bread rolls in the pan were flat compared to the rest of the rolls which were more spherical shaped. During a…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
• Potential for harm · E2023-07-21 · tag F0908 — failed to keep essential equipment working — pattern
  Keep all essential equipment working safely.
  What the surveyor found here — an excerpt from the official record, may be distressing

  Based on observation, interview, and record review, the facility failed to ensure Freezer #3 was maintained in good repair when the rubber gasket (a rubber piece that surrounds the inside perimeter of the freezer door to help keep the cold air in) around the interior perimeter of the door was torn and peeled away from the door. This failure had the potential for the freezer to not maintain appropriate temperatures that put the facility at risk for decreasing the quality of food stored in the freezer and/or affecting the safe storage of food leading to food borne illness for 95 residents who received food from the kitchen. Findings: During an observation on 7/17/23 at 10:05 a.m. during the initial kitchen tour, the rubber gaskets around the interior perimeter of both doors to Freezer #3 were torn and portions of the gasket were peeled away from the righthand side door. Review of the document titled Dietary Quality Control Review dated 5/31/23, showed the document was completed by Regional Registered Dietician (RRD) and indicated a torn gasket on Freezer #3. The corresponding…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Environmental Deficiencies · Deficient, Provider has date of correction
• Potential for harm · D2023-07-21 · tag F0610 — failed to investigate and act on abuse reports — isolated
  Respond appropriately to all alleged violations.
  What the surveyor found here — an excerpt from the official record, may be distressing

  Based on interview and record review, the facility failed to thoroughly investigate allegation of abuse for one of two sampled residents ((Resident 75). Resident 75 alleged that a dark young male staff came to his room, knocked him on his head when he inquired about him coming to his room. The Administrator (Admin)/ designated representative did not interview Certified Nursing Assistant (CNA3) a male staff member that was assigned to provide care for Resident 75. This failure had the potential to place Resident 75 at risk for emotional distress, mistreatment or abuse. Findings: During a review of progress notes dated 5/29/23, progress notes indicated, Resident 75 reported to his daughter that a dark young staff came to his room around 3:00 p.m. on 5/27/23, knocked him on his head when he inquired about him coming to his room. During a review of Minimum Data Set (MDS), Resident assessment and care guide tool, dated 7/1/23, the MDS indicated, Resident 75 had clear speech able to make self understood and understand others. Resident 75's Brief Interview for Mental Status score was 08…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
• Potential for harm · D2023-07-21 · tag F0656 — failed to write and follow a full care plan — isolated
  Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
  What the surveyor found here — an excerpt from the official record, may be distressing

  NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to develop and maintain a care plan that was comprehensive and person-centered to meet the resident needs, for one resident (Resident 60) out of 26 sampled residents. This failure had the potential for one resident to not attain or maintain her highest practicable quality of life and/or receive quality care and services. Findings: Review of the policy and procedure titled Comprehensive Person-Centered Care Planning revised November 2018, showed it is the policy of the facility to provide person-centered, comprehensive care that reflects best practice standards for meeting health needs of residents in order to obtain or maintain the highest physical, mental, and psychosocial well-being. Procedures include creating and updating a comprehensive care plan based on the assessed needs of the resident. A Record review showed Resident 60 was a [AGE] year-old female, was admitted on [DATE] with a diagnoses including but not limited to malignant…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
• Potential for harm · D2023-07-21 · tag F0659 — isolated
  Provide care by qualified persons according to each resident's written plan of care.
  What the surveyor found here — an excerpt from the official record, may be distressing

  NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure the comprehensive plan of care for one resident (Resident 60) out of 26 sampled residents, was written by a qualified staff. This failure placed one resident at risk for not attaining or maintaining her highest practicable quality of life and/or receive quality care and services. Findings: According to the California Code, Business and Professions Code, a registered dietitian may perform nutritional assessments and initiate nutritional interventions within parameters of the prescribed diet order. The dietitian shall collaborate with a multidisciplinary team, which shall include the treating physician and the registered nurse, in developing the patient's nutrition care plan. The services described may be termed medical nutrition therapy. Review of the job description titled Registered Dietitian dated 11/27/17, showed the Registered Dietitian (RD) was responsible for evaluating the Medical Nutrition Therapy needs of the residents and implementing…

  This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

  Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Fines & penalties

No federal fines in the current CMS record.

Part of a chain

This home belongs to SOL HEALTHCARE — 8 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

CMS files one row per role, so the 11 rows in the source record cover these 7 parties — each is shown once here with every role it holds. Nothing is omitted.

3 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

About 73% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $1.7M paid to related parties — landlords or management companies under common ownership — equal to about 10% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2024. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

Straight from this home’s Medicare cost report (CMS, FY2024). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in CA