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Madison Grove Post Acute

1618 Laurel Ave, Redlands, CA 92373 · For profit - Limited Liability company · 243 certified beds · (909) 792-6050 Medicare & Medicaid certified

Call the home — (909) 792-6050 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citation on record (F0600) — cited Aug 20241 actual-harm citation$9,110 in federal fines1 Medicare payment denial
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • a middle-of-the-pack inspection score (3/5)
  • lower-than-typical staff turnover (32% vs 45% nationally) — better care continuity
Worth asking about
  • it has an abuse, neglect, or exploitation citation (F0600), cited Aug 2024
  • it has 1 actual-harm citation
  • a high number of inspection citations overall (42) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $9,110 in federal fines (most recent 2025-08-27)
  • its payroll-based staffing rating is low (2/5)
  • its facility-reported quality-measure rating is low (2/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

3/5
CMS overall
3 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 3 of 5
StaffingFrom payroll records (PBJ) 2 of 5
Quality measuresSelf-reported by the facility 2 of 5

Location & what’s nearby

Hospital
★★ 2/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
375 Terracina Blvd · (909) 335-2600 · Call to confirm hours
Pharmacy
255 Terracina Blvd Ste 103 · (909) 792-2300 · Call to confirm hours
Grocery
1536 Barton Rd · (909) 798-0072 · Call to confirm hours
Park
1630 Brookside Ave · (909) 792-4850 · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 2 of 5
Long-stay residentspeople who live here 4 of 5
Short-stay residentsrehab / post-hospital 1 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 3 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating3★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased7.6%10.2%15.4%better
Long-stay residents who lose too much weight5.8%4.0%5.4%typical
Long-stay residents with a catheter left in their bladder0.4%0.8%0.9%better
Long-stay residents with a urinary tract infection0.0%1.2%2.0%better
Long-stay residents with depressive symptoms10.1%7.3%6.5%worse
Long-stay residents who were physically restrained0.0%0.4%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury0.9%1.6%3.3%better than state — see note marked double-dagger below the table
Long-stay residents whose ability to walk worsened10.8%9.8%16.1%better
Long-stay residents on antianxiety or hypnotic medication14.1%13.7%18.9%better
Long-stay residents given the seasonal flu vaccine99.6%98.2%95.3%typical
Long-stay residents with pressure ulcers6.6%4.3%4.7%worse
Long-stay residents with worsening bladder/bowel control10.7%10.2%21.2%typical for the state — see note marked double-dagger below the table
Long-stay residents who got an antipsychotic medication — see the note below the table10.2%12.0%17.1%better
Short-stay residents who newly got an antipsychotic medication2.0%1.5%1.4%worse
Short-stay residents given the seasonal flu vaccine100.0%93.2%79.4%better
Short-stay residents rehospitalized after admission31.5%23.0%22.6%worse
Short-stay residents with an outpatient ER visit20.4%11.2%12.0%worse
Long-stay hospitalizations per 1,000 resident days2.532.251.67worse
Long-stay outpatient ER visits per 1,000 resident days2.611.571.80worse

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

32.3% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that worse than the national rate. This is CMS’s risk-adjusted rate over 58 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

32.3%U.S. median 51.5%
Got home and stayed home
11.4%U.S. median 10.7%
Went back to hospital
0.0%U.S. median 56.6%
Met the expected recovery
0.35U.S. median 0.31
Therapy hours / resident / day
0.19hours / resident / day
Physical therapy
0.15hours / resident / day
Occupational therapy

Met the expected recovery: 0.0% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 31 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.35 therapist hours per resident per day in 2026Q1 — more than 59% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 15% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF32.3%CMS range 22.6–49.151.5%Oct 2022–Sep 2024worse than U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF11.4%CMS range 8.4–15.310.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge0.0%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge3.2%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge6.5%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified59.6%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened0.0%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization9.1%CMS range 5.6–12.97.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.521.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.31
RN hours/ resident / day
1.94
LPN hours/ resident / day
2.50
Aide hours/ resident / day
4.76
Total nurse hours/ resident / day
0.24
RN hoursweekends
31.5%
Total nursing turnover
52.6%
RN turnover

How full it usually is: this home is certified for 243 beds and averages 228.9 residents a day — about 94% occupied, or roughly 14 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.76 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.31 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.50 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 4.50 hrs/resident/day on weekends vs 4.86 on weekdays — 8% thinner on weekends. RN hours go from 0.34 to 0.24 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 32% is below the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

9
deficiencies at the latest standard inspection (2025-09-17)
9
at the previous standard inspection (2022-04-25)

Deficiencies are unchanged from the previous inspection. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

42 citations, most serious first. The 11 most serious are shown; the remaining 31 are one tap away and print in full.

  • Actual harm · Gcited before2025-08-27 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure adequate supervision for one of three sampled residents (Resident1) when Resident 1, who requires a two-person assist, fell out of bed while one Certified Nursing Assistant (CNA) was repositioning the resident and providing a brief change.This failure resulted in Resident 1 sustaining intertrochanteric (thigh bone) fracture of left hip.Findings:During review of Residents 1's admission Record (general demographics information), the document indicated Resident 1 was admitted to the facility on [DATE], with diagnoses which included type 2 diabetes (body has trouble controlling blood sugar), hypertension (high blood pressure), dependance on respirator (difficult to breathe on own, machine dependent). During a review of Resident 1's History and Physical (H&P), dated January 27, 2025, the H&P indicated, Resident 1 did not have the capacity to understand and make decisions.During a review of Resident 1's Minimum Data Seta (MDS - clinical assessment…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-03-03 · tag F0925 — failed to control pests — isolated
    Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to maintain a safe, clean, and sanitary environment for two of two sampled residents (Residents 1 and 2), when Residents 1 and 2's shared bathroom was found with approximately 50 dead gnats (term for many species of tiny, two winged flies) on the shower floor, and Resident 1 and 2's shared room had evidence of termites found on the vinyl floorings. This failure has the potential to place Residents 1 and 2's health and safety at risk.Findings: During a review of Resident 1's face sheet (contains demographic and medical information) indicated Resident 1 was admitted to the facility on [DATE], with diagnoses that included tracheostomy status (the person has a breathing tube placed through a hole in the neck to help them breathe), hemiplegia (complete paralysis on one side of the body) and hemiparesis (weakness on one side of the body) effecting right dominant side. During a review of Resident 2's face sheet (contains demographic and medical…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-02-09 · tag F0908 — failed to keep essential equipment working — pattern
    Keep all essential equipment working safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to maintain eight out of nine shower beds in safe working condition when eight shower beds, which lacked the required locking pins to secure its side rails, were found in three different shower rooms (Shower Rooms at Stations 3, 4, and 1). This failure had the potential to expose 127 out of 230 residents who use the shower bed at risk for falls, or pinching injuries.Findings: During a concurrent observation and interview, on February 9, 2026, at 10:31 AM, with a Certificate Nursing Assistant (CNA 1), at Station 3's Shower Room, three shower beds had plastic bags wrapped around its rails. CNA 1 stated that several locking pins, which were essential for securing the shower bed's side rails, were missing for approximately two weeks. CNA 1 further stated that currently, they were utilizing plastic bags to provide support for the rails while awaiting necessary repairs. During a concurrent observation and interview, on February 9, 2026, at 10:49 AM, with the Maintenance Director (MD 1), at Station 3's Shower Room, the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-09-17 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews and record review the facility failed to maintain infection control practices for four of two hundred and twenty-nine residents when: 1. Resident 40's nebulizer (a machine that turns liquid medicine into a mist to be inhaled) . An attached oxygen tubing (a plastic tube that delivers oxygen or misted medicine to the resident) has not been changed since September 1, 2025, (thirteen days past due). 2. For Resident 48, in an Enhanced Barrier Precaution (EBP - an infection control strategy used to reduce the spread of multi-drug-resistant organisms [MDROs] and prevent transmission to other residents and healthcare workers), Restorative Nursing Assistance (RNA 1) did not remove the gloves while providing care and reached out to her pocket and pulled out a walkie talkie to make a call.3. For Resident 154, the oxygen tubing (tubing connected to oxygen to assist breathing) was not labeled and dated as per facility's policy and procedure (P&P).4. For Resident 216, the nasal canula (tubing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-09-17 · tag F0575 — pattern
    Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and interview, the facility failed to ensure the resident rights were respected for three (3) of 3 sampled residents (Resident 19, 53 and 54) when there was not contact information of state agencies posted in a manner that was accessible and understandable to residents and resident representatives on the first floor.This failure had the potential to result in Resident 19, 53 and 54 residents and resident representatives being unable to contact pertinent state agencies when needed to file a complaint.During an interview on September 15, 2025, at 8:28 AM, with Resident 19 his room, Resident 19 stated he was not aware of the location of state agency information, in case he needed to file a complaint. Resident 19 further indicated it would require staff assistance to locate the information since it had not been located on the first floor of the two-floor building.During a review of Resident 19's admission Record (contains demographic and medical information), it indicated, Resident 19 was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-09-17 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure that two medication storage rooms were free of expired medical supplies.This failure had the potential to result in the use of expired medical supplies during resident care which may increased risk of infection (when germs like bacteria, virus or fungi enter the body, causing illness) to the vulnerable population.During a concurrent observation and interview on [DATE], at 10:11 AM, with Licensed Vocational Nurse (LVN 1), in the Medication Storage Room in Unit 400, there were six (6) Covid-19 Rapid Test with an expiration date of [DATE], and nine (9) Eswab Collection and transport systems (all-in-one device for collecting samples for bacterial testing) with expiration date of [DATE]. LVN 1stated the supplies were past the expiration date and posed a risk for the residents.During a concurrent observation and interview on [DATE], at 11:58 AM, with the Registered Nurse (RN 4), in the Medication Storage Room in Unit 100. There were 171…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-17 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure dignity was maintained for one of three sampled residents (Resident 10) when a Certified Nursing Assistant (CNA 1), stood while assisting Resident 10 with breakfast on September 15, 2025.This failure had the potential to negatively affect Resident 10's self-esteem and self-worth. During a review of Resident 10's admission Record (contains demographic and medical information), the admission Record indicated the Resident 10 was admitted to the facility on [DATE], with the diagnoses that included dysphagia (difficulty swallowing), hypertension (high blood pressure) and other abnormalities of gait and mobility (difficulty walking).During a review of Resident 10's physicians' orders, dated June 8, 2025, the physicians' orders indicated, Red Napkin Program (a program that notifies staff that residents need feeding assistance) with meals 1:1 (one-on-one) assist.During a further review of Resident 10's diet orders, dated September 8,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-09-17 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure resident care plans (personalized document that outlines healthcare support needs of an individual) for antibiotics (medicine used to treat infections) was developed for two of three sampled residents (Resident 4 and 15) .This failure had the potential to place two residents at risk for lack of planning for adverse side effects to antibiotics and unmet care needs for Residents 4 and 15.1.During a review of Resident 4's admission Record (contains demographic and medical information), it indicated Resident 4 was admitted to the facility on [DATE], with the diagnoses of cerebral infarction (blood flow to the brain is interrupted leading to damage), candidal sepsis (fungal infection in bloodstream), and shortness of breath.During an observation on September 14, 2025, at 11:44 AM, in Resident 4's room, Resident 4 was lying in bed, asleep. Resident 4 had an intravenous site (location on body where a catheter is inserted into a vein) on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-09-17 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure resident food preferences were provided for one of three sampled residents (Resident 37) reviewed for nutrition, when Resident 37 did not receive 8 ounces (oz- unit of measurement) of whole milk for lunch as indicated on Resident 37's meal ticket (a piece of paper indicating allergies, preferences, and likes/dislikes), on September 14, 2025.This failure had the potential to cause nutritional decline and unmet care needs for Resident 37.During a review of Resident 37's admission Record (contains demographic and medical information), it indicated Resident 37 was admitted to the facility on [DATE], with diagnoses that included hypertensive heart disease with heart failure (high blood pressure damages the heart over time), unspecified dementia (group of conditions that cause a decline in memory, problem-solving and language), and dysphagia (difficulty swallowing).During a review of Resident 37's Diet Order, dated September 5, 2025, it…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-17 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure the medications were administered without errors, for one of 11 residents (Resident 247) observed for medication pass, when LVN 3 was to administer Gabapentin (an anticonvulsant medication used to treat certain types of seizures and specific kinds of nerve pain) and Valproic acid (a medication used to treat seizure disorders, the manic phase of bipolar disorder, and to prevent migraine headaches), according to the physician's orders This failure had the potential for Resident 247 medications not to be administered in the correct prescribed route by the physician and had the potential to increase Resident 247's risk for harm. During a review of Resident 247's clinical record, the admission Record (contains demographic and medical information), indicated Resident 247 was admitted to the facility on [DATE], with diagnoses which included dysphagia (difficulty swallowing) and type 2 diabetes mellitus (a chronic condition where body does…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-09-17 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure the medication error rate was less than five percent. There were two medication errors observed out of a total of 27 opportunities for errors, affecting one of 11 observed residents (Residents 247), resulting in an overall medication error rate of 7.41 percent when Resident 247 had an order to receive all medication through Percutaneous Endoscopic Gastrostomy (PEG - a feeding tube that allows a person to receive nutrition through the stomach) and it was to be administered by mouth by a Licensed Vocational Nurse (LVN 3). This failure had the potential for Resident 247 medications not to be administered in the correct prescribed route by the physician and had the potential to increase the Resident 247's risk of harm.During a review of Resident 247's clinical record, the admission Record (contains demographic and medical information), indicated Resident 247 was admitted to the facility on [DATE], with diagnoses which included…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
Show the remaining 31 citations
  • Potential for harm · Dcited before2025-09-17 · tag F0921 — failed to keep a safe, functional, sanitary building — isolated
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to maintain a safe and sanitary environment for one of 10 residents (Resident 54) reviewed for smoking, when the rain gutter (a long, hollow channel, often made of metal or plastic, attached to the edge of a roof to collect rainwater and direct it away from the buildings foundation) above the door of the smoking area was not maintained and caused a constant leak to the walkway.This failure had the potential to expose Resident 54 to unsafe walkway conditions when entering the smoking area, due to structural damages and increased the risk for falls.During a review of Resident 54's admission Record (contains demographic and medical information), it indicated, Resident 54 was initially admitted to the facility on [DATE], with the medical diagnosis of Guillain-Barre syndrome (autoimmune condition where the body's immune system mistakenly attacks its own peripheral nerves), type 2 diabetes mellitus (DM-a disorder characterized by difficulty in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-19 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure adequate supervision was provided to prevent avoidable accidents when one of four residents (Resident 2)'s left knee noted with pain and fracture of the proximal left tibia (break in the long bone of the left lower leg). This failure resulted in Resident 2 a clinically compromised resident being sent to the hospital for evaluation and treatment. Findings: During an observation on March 19, 2025, at 12:35 PM, Resident 2 was lying in bed awake and did not respond verbally. During an interview on March 19, 2025, at 12:50 PM, with Certified Nursing Assistant (CNA 2), the CNA 2 stated, He (Resident 2) does not talk. He is total dependent with ADLs (activity of daily living). I usually give him bath, clean and change him, and reposition him every two hours. During an interview on March 19, 2025, at 1:00 PM, with Licensed Vocational Nurse (LVN 2), LVN 2 stated, [Resident 2's name] does not talk. I don't know what happened, but I know he…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-28 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to prevent a pressure ulcer (damage to area of the skin due to pressure) from developing for one of three sampled residents (Resident 1). This failure placed a clinically compromised Residents (Resident 1) health and safety at risk for potential infection and pain. When the facility failed to prevent the development of a stage 3 pressure ulcer on right trochanter (hip). Findings: During review of Residents 1's admission Record (general demographics), the document indicated Resident 1 was admitted to the facility on [DATE], with diagnoses to include: esophageal cancer (cancer of the tube from throat to stomach), tracheostomy (tube inserted to help oxygen reach lungs), (diabetes type II (body does not produce enough insulin, or resist insulin), hypertension (high blood pressure). During a review concurrent interview and record review of Resident 1's Medical Record with the Assistant Director of Nurses (ADON and Treatment Nurse (TXT Nurse), reviewed as…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-27 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to protect the resident ' s right to be free from verbal abuse (the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain, or mental anguish) for one of three residents (Resident 1) when staff witnessed a Respiratory Therapist 1 (RT 1, a professional person who is responsible in taking care of patients who has respiratory problems) clapping loudly in Resident 1 ' s face while using foul language. This failure resulted in resident 1 ' s rights being violated and had the potential for Resident 1 to experience psychosocial harm. Findings: During a review of Resident 1 ' s admission Record (contains demographic information), the admission Record indicated, Resident 1 was admitted to the facility on [DATE], with diagnoses which included hypertensive heart disease (number of complications of high blood pressure affecting the heart), chronic kidney disease(disease that cause kidney…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-06-05 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure adequate supervision was provided to prevent avoidable accidents when one of seven residents (Resident 1) noted to have swelling of the left thigh and knee. This failure contributed to Resident 1 sustaining an acute distal femur shaft fracture (sudden break in the long part of the thigh bone). Findings: During an observation on May 20, 2024, at 4:15 PM, Resident 1 was lying in bed awake and did not respond verbally. During a review of Resident 4 ' admission Record (general demographics) on May 20, 2024, the document indicated Resident 1 was originally admitted to the facility on [DATE], with diagnoses that include traumatic hemorrhage of cerebrum (a condition brain injury), respiratory failure (a condition that makes it difficult to breathe on your own, asthma, seizures (a condition that causes sudden shaking or stiffness), hypertensive (a condition of high blood pressure, and gastrostomy status (a tube inserted through the wall of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2022-04-25 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure safe and sanitary food preparation were maintained, as well as safe and sanitary practices were maintained in the kitchen when: 1. There were food crumbs and grease residue in the oven that had the potential to promote bacteria growth within this area as well as attract microorganism (small organisms which have the potential to cause disease) carrying pests. 2. The floor under the oven and stove had food crumbs and grime that had the potential to attract microorganism carrying pests. 3. There were streaks of white residue on the sides of the oven and stove that had the potential to attract microorganism carrying pests. These failures had the potential to increase risk of resident harm related to disease causing microorganisms contaminating the residents' food which could cause food-borne illness to a population of immuno-compromised residents who received food from the kitchen. Findings: 1. During a concurrent observation and interview on April 19, 2022, at 8:30 AM, with the Dietary Services Director…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-04-25 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to discuss and provide information on advanced directives (a written statement of a person's wishes regarding medical treatment, should the person is unable to communicate with the doctor) for two of 49 sampled residents (Residents 139 and 141). This failure had the potential to cause Residents 139 and 141's values and desires related to end-of-life care not to be carried out. Findings: 1. A review of Resident 139's face sheet (a document that gives a summary of resident's information), undated, indicated an admission date of February 27, 2021, with a diagnosis of unspecified dementia (a disorder of the mental processes caused by brain disease or injury and marked by memory disorders, personality changes, and impaired reasoning) with behavioral disturbance (such as: sleep disturbances and agitation (physical or verbal aggression, general emotional distress, restlessness, pacing, shredding paper or tissues and/or yelling). A review of Resident 139's Physician Orders for Life-Sustaining Treatment (POLST) dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-04-25 · tag F0646 — isolated
    Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure the Pre-admission Screening and Resident Review (PASRR- a federal requirement to help ensure individuals who have a mental disorder or intellectual disabilities are not inappropriately placed in nursing homes for long term care) was re-evaluated after a Significant Change in Status Assessment (SCSA- a comprehensive Minimum Data Set [MDS- a facility assessment tool] assessment done for resident that must be completed when a resident meets the significant change guidelines for either improvement or decline), for one of four residents reviewed for PASRR (Resident 61). This failure had the potential for Resident 61 not to receive the care and services most appropriate for his needs. Findings: During a review of Resident 61's clinical record, the face sheet (contains demographic and medical information), undated, indicated Resident 61 was admitted to the facility on [DATE], with diagnoses that included myasthenia gravis (a disease that causes…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-04-25 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure collaboration and coordination with contracted hospice services for two of 49 sampled residents (Resident 141 and 138) when: 1. For Resident 141 there was no hospice plan of care available in the facility and there was no schedule on when skilled nursing, hospice aide, social worker or spiritual counselor visits would be conducted. 2. For Resident 138 there was no schedule on when skilled nursing, hospice aide, social worker or spiritual counselor visits would be conducted. This failure had the potential to cause Resident 141 and 138 not to receive hospice services based on a comprehensive person-centered care plan. Findings: 1. A review of Resident 141's face sheet (a document that gives a summary of resident's information), undated, indicated an admission date of November 30, 2021, with a diagnosis of chronic obstructive pulmonary disease (COPD-a group of lung diseases that block airflow and make it difficult to breathe). A review of Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-04-25 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review, the facility failed to provide the necessary treatment and services to prevent new pressures ulcers (a skin breakdown caused by prolong pressure to the skin) from developing, affecting one of seven sampled residents (Resident 27) in accordance with the facility's policy and procedure. The facility: 1. Failed to provide nursing interventions to prevent the occurrence of a new Stage 2 pressure ulcer (a Partial-thickness loss of skin with exposed muscles, presenting as a shallow open ulcer) on Resident 27's Right Shin. 2. Failed to follow through with Physical Therapy's recommendation of the use of leg splints (a brace used to prevent or treat contractures {a permanent tightening of muscle, tendon, skin, that cause the joints to shorten and become stiff}) and leg boot (used for positioning, and pressure reduction) for the Resident 27. 3. Failed to do a daily, weekly skin checks to inspect skin and pressure points (areas where bones are close to the surface,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-04-25 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure needed treatment and services to maintain physical function were provided for one of 49 sampled residents (Resident 21) when an order for range of motion was not renewed in a timely manner. This failure had the potential to result in negative outcomes, such as contractures and a further decline in mobility, which would negatively affect Resident 21's physical health and well-being. Findings: During a review of Resident 21's admission Record (contains demographic information), on [DATE], at 12:45 PM, the admission Record indicated, Resident 21 was readmitted to the facility on [DATE] with disencephalopathy (disease of the brain that alters brain function or structure) and hypoxemia (low blood oxygen levels). During a review of Resident 21's Progress Notes, dated [DATE], the Progress Notes indicated, Resident 21 was readmitted to the facility after being hospitalized for encephalopathy and hypoxemia . The Progress Notes further…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-04-25 · tag F0693 — failed to provide proper feeding-tube care — isolated
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure the gastrostomy tube (GT, a tube surgically inserted for the administration of medications and nourishment) was verified for placement and flushed prior to and after administration of medications for one of four sampled residents (Resident 31). These failures had the potential to place Resident 31 at risk for complications such as aspiration (a condition in which stomach content enter the lungs) and gastrostomy tube blockage. Findings: During a review of Resident 31's clinical record, the face sheet (contains demographic and medical information), undated, indicated, Resident 31 had diagnoses that included cerebrovascular disease (disease resulting to damage in the brain from interruption of its blood supply), chronic respiratory failure (disease where the body fails to maintain gas exchange) and hypertensive heart disease (high blood pressure). During a medication administration observation on April 21, 2022, at 6:19 AM, inside Resident 31's room, with Licensed Vocational Nurse (LVN 5), LVN 5…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-04-25 · tag F0710 — isolated
    Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure care of each resident was supervised by a physician and medical care needs are provided throughout the resident stay for two of 49 sampled residents (Residents 24 and 139) when: 1. For Resident 24, a licensed staff took blood pressure on the resident's right arm when Resident 24's physician's order indicated no blood pressures on the right arm. Resident 24's right arm had a non-functioning Arteriovenous Fistula (AVF, blood connection made of veins and arteries, used during hemodialysis, process of removing toxins and waste from the kidneys). This failure had the potential to affect the health and safety of the resident. 2. For Resident 139, the physician did not sign the Physician Orders for Life-Sustaining Treatment (POLST) within 30 working days. These failures had the potential for Resident 139's right to decide regarding life-sustaining treatment and resuscitation during a medical emergency. Findings: 1. A review of Resident 24's face sheet (a document that gives a summary of resident's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-04-25 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to implement infection control and prevention measures for two of 213 residents (Resident 369 and 114) when: 1. A Respiratory Therapist (RT 1) did not perform hand hygiene after glove removal following a ventilator (breathing machine) check on Resident 369. 2. A Licensed Vocational Nurse (LVN 5) did not perform hand hygiene following a blood sugar check on Resident 114. These failures had the potential for cross contamination and spread of infection which can adversely affect the health and wellbeing of 213 medically compromised residents. Findings: 1. During an observation on April 20, 2022, at 9:26 AM, inside Resident 369's room, RT 1 touched the ventilator screen, circuit and suction cannister (a temporary storage container used to collect infectious medical waste) with gloved hands. RT 1 later removed his gloves, discarded it and exited the resident's room. RT 1 did not perform hand hygiene after he removed his gloves. During an interview on April 20, 2022, at 9:27 AM, with RT 1, RT 1 acknowledged that he…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2021-10-19 · tag F0640 — pattern
    Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure a Minimum Data Set (MDS- a facility assessment tool) assessment was submitted and completed to the Centers of Medicare and Medicaid Services (CMS) in accordance with federal submission timeframes, for eight of eight residents reviewed for resident assessment (Residents 4, 1, 2, 82, 8, 6, 3 and 9). These failures resulted in inadequate monitoring of Residents 4, 1, 2, 82, 8, 6, 3 and 9's progress and decline, and the lack of resident specific information to CMS for payment and quality measure monitoring. Findings: 1. During an interview with the Minimum Data Set Nurse (MDS LVN), on October 14, 2021 at 8:12 AM, the MDS LVN stated discharge assessments were to be submitted and completed to CMS within 14 days. A review of Resident 4's closed record, the face sheet (contains demographic and medical information) indicated Resident 4 was admitted to the facility on [DATE], with diagnoses that included muscle weakness and hypertension (high blood…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2021-10-19 · tag F0679 — failed to provide activities — pattern
    Provide activities to meet all resident's needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure: 1. Activity programs were offered daily in accordance with the facility's policy and procedure. This failure had the potential to jeopardize the mental and psycho-social well-being of a highly vulnerable population of 222 residents, which could lead to feelings of social isolation and depression (persistent feeling of sadness and loss of interest). 2. Two of six residents reviewed for activities (Residents 52 and 66) received activities in accordance with the facility's policy and procedure when: a. For Resident 52, 27 out of 45 activity attendance participation from September 2021 to October 2021 were not offered and documented. b. For Resident 66, 22 out of 45 activity attendance participation from September 2021 to October 2021 were not offered and documented. These failures had the potential to result in inaccurate resident care assessment; to maintain and/or improve the physical, mental, and psychosocial well-being of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2021-10-19 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure safe, and sanitary food preparation, and storage practices in the kitchen when a tray of outdated tuna sandwiches were found on the shelves of the walk-in refrigerator and was available for use. This failure had the potential to cause foodborne illnesses to 181 medically compromised residents who receive food served by the kitchen. Findings: During a concurrent observation and interview with the Director of Dietary Services (DDS), on October 12, 2021 at 08:33 AM, in the kitchen, a tray of tuna sandwiches with a date October 8, 2021 to October 11, 2021 was found in one of the shelves of the walk-in refrigerator. DDS stated, Theses sandwiches should have been thrown out already. An interview with the Registered Dietician (RD) was conducted on October 14, 2021, at 11:27 PM. The RD stated the outdated tuna sandwiches should have been removed earlier and not be left on the refrigerator together with the other snacks. She further stated, My staff are to remove all any food items with outdated label out of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2021-10-19 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure infection control and preventions were implemented to prevent the transmission of communicable diseases and infections among vulnerable residents in the universe of 222, when the facility: 1. Failed to ensure multi-patient use glucometer ( a device us to check blood sugar) were properly cleansed and disinfected with an approved and validated EPA (Environmental Protection Agency) disinfectant prior to use for three of 16 residents ( Residents 239, 39, and 250) requiring blood glucose testing. This failure had the potential to expose three of 16 vulnerable residents to bloodborne (infections acquired through use of contaminated blood) infections such as Hepatitis B Virus (liver infection caused by the virus), Hepatitis C Virus (liver infection caused by the virus) Human Immunodeficiency Virus (virus attacks the immune system), Candida Auris ( type of yeast that causes severe infection), Sepsis (body's life threatening response to infection), and Death. 2. Failed to ensure open vials of insulin rubber…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2021-10-19 · tag F0921 — failed to keep a safe, functional, sanitary building — pattern
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure a safe and sanitary environment for 222 residents when a visitor entered the facility without proper protective equipment (PPE). This failure had the potential for the transmission of highly contagious and fatal respiratory infection COVID 19 to vulnerable residents in the facility. Findings: During an observation and concurrent interview, on October 15, 2021 at 5:41 AM, a Vendor for the Food and Nutrition Services (Vendor 1) entered the facility using the Station 1 entrance. He walked through the hallway and passed by six resident rooms. He was not wearing a mask. He was stopped by LVN 20 after being prompted by the Health Facilities Evaluator Nurse. Vendor 1 stated he forgot to wear his mask before entering the facility. During a subsequent interview with LVN 20, on October 15, 2021, at 5:43 AM, she stated everyone is required to wear a mask upon entering and while inside the facility. She further stated He [Vendor 1] should have worn it [mask] because there is a Covid pandemic that is going on right…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-10-19 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure dignity was maintained for one of three sampled residents (Resident 99) when Resident 99's urinary catheter (flexible tube inserted into the bladder to drain urine) bag, was not covered with a dignity bag (a catheter bag covering). This failure had the potential to compromise Resident 99's dignity and violates her rights to privacy. Findings: During a review of Resident 99's clinical record, the face sheet (containing demographic and medical information), indicated Resident 99 was admitted on [DATE], with diagnoses that included infection of intervertebral disc in the lumbar region (infection that develops in one of the spines vertebral bones), sepsis due to methicillin resistant staphylococcus aureus (bacterial infection in bloodstream that resist many types of antibiotics), and pressure ulcer sacral region stage 4 (skin wound in the lower back that has reached all the way through the skin to muscle, bone or tendon). A review of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-10-19 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure resident's needs were accommodated for three of four residents (Residents 37, 118, and 237) when their call lights were not within reach. These failures had the potential to endanger their health and safety. Findings: 1. A review of Resident 37's clinical record, the face sheet (contains demographic and medical information) indicated Resident 37 was admitted to the facility on [DATE], with diagnoses that included polyneuropathy (damage to multiple nerves outside of brain and central nervous system) and epilepsy (disorder in which nerve cell activity in the brain is disturbed, causing seizures). A review of Resident 37's Minimum Data Set (MDS - resident care assessment tool), dated September 20, 2021, under Section B, Hearing, Speech, and Vision, indicated Resident 37's vision was highly impaired. During a concurrent observation and interview, on October 12, 2021, at 9:53 AM, Resident 37 was in bed. His call light was behind his…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-10-19 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide a safe, clean, and homelike environment for three of 50 sampled residents (Residents 187, 75, and 237) when Residents 187, 75, and 237's shared bathroom had an overwhelming smell and was observed with a smeared dime-sized dried, brownish unknown substance on the floor. This failure had the potential to negatively affect Resident 187, 75, and 237's psychosocial well-being for not having a safe, clean, and homelike environment. Findings: During a review of Resident 187's clinical record, the face sheet (contains demographic and medical information) indicated Resident 187 was admitted to the facility on [DATE], with diagnoses that included polyneuropathy (damage to multiple nerves outside of brain and central nervous system) and chronic obstructive pulmonary disease (lung disease). A review of Resident 187's MDS, dated [DATE], under Section C, Cognitive Pattern, indicated Resident 187' had a Brief Interview for Mental Status (BIMS)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-10-19 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure adequate monitoring of anti-depressant (medication to treat depression) side effects were done for one of seven residents (Resident 178). This failure had the potential to result in a delayed diagnosis and early treatment of symptoms that can adversely affect the health and safety of Resident 178. Findings: During an observation on October 13, 2021, at 9:08 AM, in Resident 178's room, Resident 178 was lying on his bed, and watching television. During a review of Resident 178's clinical records, the face sheet (containing demographic and medical information), indicated Resident 178 was admitted to the facility on [DATE], with diagnoses that included major depressive disorder (mental disorder characterized by persistently depressed mood). A review of Resident 178's Physician Order's Sheet dated September 9, 2021, indicated Resident 178 had an order to receive Lexapro (an anti-depressant) 10 mg (milligram) once a day for depression.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-10-19 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure one of four residents (Resident 49) was provided with needed care and services when Resident 49's order for physical therapy (PT- healthcare specialty that includes the evaluation, assessment, and treatment of individuals with limitations in functional mobility), occupational therapy (OT- healthcare specialty that focuses on improving one's ability to perform activities of daily living), and speech therapy (ST- assessment and treatment of communication problems and speech disorders) evaluations and treatments were not carried out as prescribed by the physician. This failure had the potential to cause contractures, and decreased mobility to Resident 49, negatively affecting her physical health and well-being. Findings: During an observation on October 13, 2021 at 10:52 AM, in Resident 49's room, Resident 49 was lying on her back, with her head was titled to the right side. The head of her bed was slightly elevated. During a review…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-10-19 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure wound treatment and services was provided in a timely manner for one of three residents reviewed for pressure ulcers (Resident 49). This failure had the potential to lead to worsening of the wound and delayed wound healing which would further compromise the health and welfare of Resident 49. Findings: During an observation on October 13, 2021 at 10:52 AM, in Resident 49's room, Resident 49 was lying on her back, with her head was titled to the right side. The head of her bed was slightly elevated. During a review of Resident 49's clinical record, the face sheet indicated Resident 49 was initially admitted to the facility on [DATE] with diagnoses that included cerebellar hemorrhage (brain bleed), and pressure ulcer (bed sores). Further review indicated she was readmitted to the facility on [DATE]. A review of Resident 49's admission Assessment, dated March 17, 2021, indicated Resident 49 was assessed with a pressure (ulcer) to the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-10-19 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure one of three residents (Resident 56) received documented urinary catheter flushes as prescribed by the physician. This failure has the potential for Resident 56 to be at risk of urinary catheter blockage, bladder discomfort, bacteria in the urine, urinary tract infections, and even sepsis (life-threatening response to an infection which can lead to tissue damage, organ failure, and death). Findings: During a review of Resident 56's clinical record, the face sheet (contains demographic and medical information), indicated Resident 56 was admitted to the facility on [DATE], with diagnoses that included paraplegia (paralysis of legs and body), neurogenic bowel (loss of normal bowel function), and neuromuscular dysfunction of bladder (lack of bladder control). A concurrent observation and interview were conducted with Resident 56 in his room on October 12, 2021, at 12:16 PM. Resident 56 was sitting up on his motorized wheelchair.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-10-19 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure respiratory care was provided for one of two sampled residents reviewed for oxygen (Resident 131) when: 1. Resident 131's oxygen tubing was not connected from oxygen concentrator (a medical device use for delivering oxygen). (Resident 131 had an order to receive oxygen continuously.) 2. Resident 131's oxygen therapy order was not carried out as prescribed by the physician. These failures had the potential to result in a decline in Resident 131's oxygen status, causing shortness of breath, and lung damage placing Resident 131's health and safety at risk. Findings: 1. During a review of Resident 131's clinical records, the face sheet (containing demographic and medical information), indicated Resident 131 was admitted on [DATE], with diagnoses that included chronic obstructive pulmonary disease (lung disease that causes obstructed airflow from the lungs), dependence on supplemental oxygen, and obstructive sleep apnea (condition in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-10-19 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to obtain a physician's order and perform self-administration of medication assessment for one of one resident (Resident 90). This failure had the potential for unexpected drug reaction, misuse, and potentially cause negative effects to the overall health of the Resident 90. Findings: During a review of Resident 90's clinical record, the face sheet (contains demographic and medical information) indicated Resident 90 was initially admitted to the facility on [DATE], with diagnoses that included end stage renal disease (kidney disease), type 2 diabetes mellitus (high blood sugar), and chest pain. During a concurrent observation and interview with Resident 90, on October 13, 2021, at 11:27 AM, in Resident 90's room, an allergy medication was found on Resident 90's bedside table. Resident 90 stated the medication belongs to him and he needed it for his allergy. He further stated he takes the medicine sometimes and wanted it to be at the bedside…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-10-19 · tag F0814 — failed to dispose of garbage properly — isolated
    Dispose of garbage and refuse properly.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure proper disposal of garbage and refuse when: a. Two soiled diapers were found on the floor by the garbage dumpsters. b. A dumpster, used for recycling, was overflowing with cardboard boxes and could not be closed completely. These failures had the potential for the harborage of insects and pests that could affect the health and safety of a highly vulnerable population of 222 residents. Findings: During an inspection of the garbage storage area with the Dietary Director Assistant (DDA), on October 12, 2021, at 3:01 PM, two soiled diapers were observed on the floor by the garbage dumpsters. A dumpster, used for recycling, was overflowing with cardboard boxes. Its lid did not close completely to cover its contents. An interview with the Housekeeping Supervisor (HKS) was conducted on October 12, 2021, at 3:10 PM. He stated the garbage storage area should have been cleaned, and the recycling bin should have been emptied. During an interview with the Registered Dietitian (RD), on October 14, 2021, at 11:50…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-10-19 · tag F0865 — failed to run a quality-improvement (QAPI) program — isolated
    Have a plan that describes the process for conducting QAPI and QAA activities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, and record review, the facility's Quality Assurance and Performance Improvement (QAPI) Committee failed to implement and evaluate systemic measures to ensure oversight of the Nursing Department (refer to F880 Infection Prevention & Control). This failure had the potential to negatively affect the improvement of the residents' quality of care, quality of life, and safety in a highly susceptible population of 222 residents. Findings: During a concurrent interview and record review with the Administrator, on October 19, 2021, at 3:31 PM, the ADMIN stated the QAPI committee included himself, the Medical Director (MD), Director of Nursing (DON), the facility's department heads, Pulmonologist, Dietitian, and Pharmacist. The ADMIN further stated they meet every third Thursday of the month and as needed. During further interview with the ADMIN, on October 19, 2021, at 3:46 PM, he stated the facility was not aware of the issues in the nursing department pertaining to the cleaning and disinfection of glucometers prior to the recertification survey. He stated, Prior to this…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-10-19 · tag F0867 — failed to act on quality-improvement findings — isolated
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, and record review, the facility's Quality Assurance and Performance Improvement (QAPI) Committee failed to identify a systemic issue regarding proper cleaning and disinfection of glucometers by the nursing department. This failure had the potential for the facility not to be able to track problem prone areas which could negatively affect the improvement of the residents' quality of care, quality of life, and safety in a highly susceptible population of 222 residents. Findings: During a concurrent interview and record review with the Administrator, on October 19, 2021, at 3:31 PM, the ADMIN stated the QAPI committee included himself, the Medical Director (MD), Director of Nursing (DON), the facility's department heads, Pulmonologist, Dietitian, and Pharmacist. The ADMIN further stated they meet every third Thursday of the month and as needed. During further interview with the ADMIN, on October 19, 2021, at 3:46 PM, he stated the facility was not aware of the issues in the nursing department pertaining to the cleaning and disinfection of glucometers prior to the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$9,110 in federal fines across 1 penalty. 1 Medicare payment denial on record.

  • $9,110 — penalty dated 2025-08-27
  • Medicare payment denial — starting 2025-09-27 for 3 days

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to MADISON CREEK PARTNERS — 13 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 3 of 53.2-0.2 vs chain
Health inspection 3 of 53.0≈ chain avg
Staffing 2 of 53.3-1.3 vs chain
Quality measures 2 of 54.1-2.1 vs chain
The other 12 homes this chain runs (chain average 3.2★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
LAUREL AVENUE LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 04/05/2015
MADISON CREEK PARTNERS LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST100%since 04/05/2015
CHRISTENSEN, COVEYIndividualCORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROLsince 04/05/2015

CMS files one row per role, so the 4 rows in the source record cover these 3 parties — each is shown once here with every role it holds. Nothing is omitted.

2 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$40.4M
Net patient revenuemost recent cost report
+7.2%
Operating marginrevenue minus expenses
$2.9M
Related-party expense8% of expenses
Who pays — share of resident-days
Medicaid 61%Medicare 8%Other / private 30%

This home reported $2.9M paid to related parties (affiliated landlords or management companies) in its most recent cost report.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$461per resident / day
operating cost
$14,015per month
≈ monthly operating cost
$497per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in CA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the California Medicaid page.

Typical monthly cost in California
$12,167/mo
Nursing home (semi-private)
$15,178/mo
Nursing home (private)
$7,000/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 555350. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-09-17, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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