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Ocean Grove Post Acute

231 South Washington Street, Millsboro, DE 19966 · For profit - Limited Liability company · 181 certified beds · (302) 934-7300 Medicare & Medicaid certified

Call the home — (302) 934-7300 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citation on record (F0602) — cited Jul 2024Behavioral-health or dementia-care citation — no harm found (F0758)
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • no federal fines or payment denials on record
  • a high payroll-based staffing rating (4/5)
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has an abuse, neglect, or exploitation citation (F0602), cited Jul 2024
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • a high number of inspection citations overall (64) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • its payroll- and facility-reported staffing and quality-measure scores sit well above its independent inspection score
  • its independent health-inspection rating is low (2/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

2/5
CMS overall
2 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 4 of 5
Quality measuresSelf-reported by the facility 4 of 5

Worth a closer look. This home's staffing and quality-measure ratings run 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself, and staffing on its payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Urgent care / clinic
232 Mitchell St · (302) 316-4190 · Call to confirm hours
Pharmacy
28516 Dupont Blvd · (302) 934-3190 · Call to confirm hours
Grocery
8 Main St · (302) 934-9805 · Call to confirm hours
Park
25872 W State St · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 4 of 5
Long-stay residentspeople who live here 5 of 5
Short-stay residentsrehab / post-hospital 3 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 2 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating2★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased11.4%12.7%15.4%better
Long-stay residents who lose too much weight6.9%5.4%5.4%worse
Long-stay residents with a catheter left in their bladder1.3%0.4%0.9%worse than state — see note marked double-dagger below the table
Long-stay residents with a urinary tract infection1.5%2.1%2.0%better
Long-stay residents with depressive symptoms41.3%10.3%6.5%check this — see note marked dagger below the table
Long-stay residents who were physically restrained0.0%0.0%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury1.6%3.2%3.3%better
Long-stay residents whose ability to walk worsened15.0%13.6%16.1%typical
Long-stay residents on antianxiety or hypnotic medication29.0%21.8%18.9%worse
Long-stay residents given the seasonal flu vaccine98.6%97.4%95.3%typical
Long-stay residents with pressure ulcers2.5%3.5%4.7%better
Long-stay residents with worsening bladder/bowel control23.6%20.2%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table21.9%10.7%17.1%worse
Short-stay residents who newly got an antipsychotic medication1.2%1.0%1.4%better
Short-stay residents given the seasonal flu vaccine86.9%83.1%79.4%typical
Short-stay residents rehospitalized after admission21.1%23.3%22.6%typical
Short-stay residents with an outpatient ER visit15.0%11.6%12.0%worse
Long-stay hospitalizations per 1,000 resident days1.191.811.67better
Long-stay outpatient ER visits per 1,000 resident days1.471.401.80better

This value is several times the typical-state benchmark. It can be real, or it can be a coding artifact in what the facility submitted. Weigh it against the inspection record above.

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

49.7% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 243 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

49.7%U.S. median 51.5%
Got home and stayed home
11.3%U.S. median 10.7%
Went back to hospital
65.0%U.S. median 56.6%
Met the expected recovery
0.36U.S. median 0.31
Therapy hours / resident / day
0.11hours / resident / day
Physical therapy
0.22hours / resident / day
Occupational therapy
0.03hours / resident / day
Speech therapy

Met the expected recovery: 65.0% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 123 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.36 therapist hours per resident per day in 2026Q1 — more than 61% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 29% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF49.7%CMS range 44.4–54.251.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF11.3%CMS range 8.9–14.610.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge65.0%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge56.1%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge48.8%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified93.8%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting97.6%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge93.2%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay1.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened1.5%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization8.1%CMS range 5.4–11.57.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.951.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.54
RN hours/ resident / day
1.02
LPN hours/ resident / day
2.13
Aide hours/ resident / day
3.69
Total nurse hours/ resident / day
0.38
RN hoursweekends
36.1%
Total nursing turnover
37.5%
RN turnover

How full it usually is: this home is certified for 181 beds and averages 166.2 residents a day — about 92% occupied, or roughly 15 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.69 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.54 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.13 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.35 hrs/resident/day on weekends vs 3.83 on weekdays — 12% thinner on weekends. RN hours go from 0.61 to 0.38 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 36% is about the same as the national median of 45%. 2 administrators have left in the past year — frequent leadership churn is a warning sign families often miss.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

17
deficiencies at the latest standard inspection (2025-07-02)
25
at the previous standard inspection (2024-07-18)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

64 citations, most serious first. The 10 most serious are shown; the remaining 54 are one tap away and print in full.

  • Potential for harm · Dcited before2026-04-01 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — the official record, unedited, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, it was determined for one (R1) out of three residents in the investigative sample the facility failed revise the care plan. Findings include:[DATE] - R1 was admitted to the facility. [DATE] - A care plan documented that R1 was a full code status and accepting of CPR. [DATE] - A physician's order documented that R1 was a DNR and RN to pronounce. [DATE] - A care plan documented that R1 made the following end of life decisions: Do not resuscitate, do not hospitalize and do not intubate. [DATE] - A review of the care plan showed both aforementioned care plans were activeXXX[DATE] 2:58 PM - During an interview, E3 (LPN) stated that the Social Worker is expected to update care plans in regards to code status and confirmed that the care plan had not been updated for R1 when reviewed. The facility failed to discontinue the care plan that documented that R1 was a full code. [DATE] 3:00 PM - Findings were reviewed with E1 (NHA) and E2 (DON) during the exit conference.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-07-02 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview it was determined that the facility failed to ensure food was stored, prepared, and served in a manner that prevents food borne illness to the residents. Findings include: 6/23/25 - 9:46 AM - During a tour of the kitchen, observation of the walk-in refrigerator revealed a considerable amount of rust on the interior side of the door, numerous areas of rust and food debris on the food storage shelving and the walls and floor, as well as a significant number of areas of rust on and adjacent to the waterpipes located on the walk-in refrigerator ceiling. 6/23/25 - 9:53 AM - During observation of the kitchen office, a large area of standing water was noted. An interview with E35 (Assistant Food Services Director) confirmed the water was leaking from a broken air conditioner located in the kitchen office area. 6/23/25 - 9:53 AM - The pipes and the floor surrounding the floor drain under the two compartment sink adjacent to the walk-in freezer were observed to have a significant unsanitary build-up of black and brown substances, rust, and other debris.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-07-02 · tag F0657 — failed to keep the care plan current — pattern
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, it was determined that for three (R16, R101 and R102) out of thirty-two residents in the investigative sample, the facility failed to revise and update the care plan for R16 and R101 to reflect resident's current needs. Additionally, the facility failed to have all the required interdisciplinary members present at R102's care plan meetings. Findings include: Cross refer F695 and F700 1a. Review of R16's clinical record revealed: 9/17/15 - R16 was admitted to the facility. 11/25/21 - A care plan documented that R16 was resistive or non-compliant with wearing an arm band and oxygen with the following interventions that R16 may have arm band placed on bed rail for assistance in identification. 3/17/25 - A (current) physician's order documented for continuous oxygen at 2L/min every shift. 6/23/25 1:23 PM - During an interview, E26 (LPN) confirmed that R16 was non-compliant with oxygen use and would remove the nasal cannula from her face. E26 stated that staff was expected to check to see if R16 was utilizing oxygen throughout the shift and replace…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-07-02 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, policy review and interview it was determined that the facility failed to implement an effective infection prevention program to prevent the spread of infection. Findings include. 1. The infection control policy last updated March/2025 indicated, Surveillance: A system of surveillance is utilized for prevention, identifying, reporting, investigating, and controlling infections and communicable diseases for all residents . May 2025 - Review of the facility's infection control log [line listing] that documented surveillance of infections in the facility revealed that R35, R108, and R123 were placed on contact precautions, and treated for skin rashes with a medication typically used to treat scabies. The surveillance log lacked documentation of the date of symptom onset for all three residents, the area was blank. 6/27/25 10:54 AM - During an interview E7 (ICP) confirmed that the documentation regarding R35, R123, and R108 scabies infection in the May 2025 line listed was incomplete. 2. The facility infection control policy last updated 3/25 indicated, All staff…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-07-02 · tag F0921 — failed to keep a safe, functional, sanitary building — pattern
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation and interview, it was determined that the facility failed to maintain a safe and sanitary environment for staff. Findings include: 6/23/25 1:47 PM - Several pipes in the ceiling area of the clean laundry room were dripping onto the floor and into a trash can that had been placed under a portion of the leaking area. All of the leaking pipes had numerous areas of black and brown staining, peeling paint, damaged drywall, and several areas which appeared fuzzy in some sections. Both floor drains in the soiled laundry room had broken covers and the fan on the wall contained a significant build-up of dust and other debris in the protective covering. 6/23/25 1:56 PM - During an interview, E36 (Laundry Staff) confirmed the dripping and standing water and stated that the water had been dripping from the pipes and pooling on the floor for quite some time. 7/2/25 2:30 PM - Findings were reviewed with E1 (NHA), E2 (DON), E3 (ADON) during the exit conference.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-07-02 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, it was determined that for one out of four resident units the facility failed to provide a clean and homelike environment. Findings include: 7/2/25 9:27 AM - During an observation on the Ocean Gardens unit, room [ROOM NUMBER] was noted to have two areas approximately 6 in length, brown in color by the air conditioning unit. 7/2/25 9:33 AM - During an interview, E4 (Maintenance) confirmed the air conditioning unit in room [ROOM NUMBER] was leaking and recently just replaced. E4 confirmed the two large areas, brown in color next to the air conditioning unit. 7/2/25 9:37 AM - During an observation on the Ocean Gardens unit, room [ROOM NUMBER] was noted to have approximately six circular areas, brown in color, linear pattern noted on the ceiling. room [ROOM NUMBER] also noted to have a large area, approximately 12 long, brown in color noted in the closet. 7/2/25 9:50 AM - During an observation on the Ocean Gardens unit, room [ROOM NUMBER] was noted to have a leaking shower head in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-07-02 · tag F0637 — isolated
    Assess the resident when there is a significant change in condition
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, it was determined that for one (R102) out of thirty-two residents in the investigative sample, the facility failed to complete a comprehensive assessment after R102 had a significant change in status. Findings include: Review of R102's clinical record revealed: 3/1/24 - R102 was admitted to the facility. 11/27/24 - A quarterly MDS was completed for R102. 12/5/24 - A physician's order was written for a consultation with hospice. 12/13/24 - A signed hospice contract documented that R102 was admitted for hospice services. 2/27/25 - An annual MDS was completed for R102. 7/1/25 10:42 AM - During an interview, E8 (MDS Coordinator) stated that the expectation for a significant change MDS to be completed would occur when a resident had a decline in ADL's, improvement in ADL's, change in cognition, increase in behaviors, or admission to hospice. E8 confirmed that R102 should have had a significant change MDS completed when admitted to hospice and confirmed one was not completed. 7/2/25 2:30 PM - Findings were reviewed with E1 (NHA), E2 (DON), E3 (ADON),…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-07-02 · tag F0644 — isolated
    Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, it was determined that for one (R13) out of three residents reviewed for PASARR, the facility failed to ensure that a referral for a PASARR Level II evaluation was completed in response to a new mental health diagnosis. Findings include: 10/6/17 - A PASARR screening was completed for R13 with a diagnosis including, but not limited to, schizo affective disorder and seizures. 10/10/18 - R13 was admitted to facility with diagnoses including, but not limited to, major depressive disorder and seizures. 10/10/18 - A PASARR Level 1.5 was completed and submitted to the state agency. Diagnoses included schizophrenia and intellectual disability. R13 did not require a Level II PASARR at this time. 6/17/25 - A quarterly MDS documented the following new diagnoses for R13 to include non-Alzheimer's dementia and anxiety. 6/25/25 11:29 AM - During an interview E8 (Social Worker) stated that when a resident has a new mental health diagnosis, a PASARR level 1.5 should be re-submitted to the state agency for a PASARR level II evaluation and determination.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-07-02 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    2. Review of R102's clinical record revealed: 3/1/24 - R102 was admitted to the facility. 3/4/24 - A baseline care plan was initiated for R102. 12/13/24 - A signed hospice contract documented that R102 was admitted for hospice services. 2/27/25 - An annual MDS was completed for R102 and documented R102 was receiving hospice services. 6/30/25 - A review of R102's care plan lacked evidence that a care plan for hospice was developed and implemented. 7/1/25 11:45 AM - During an interview, E10 (RN UM) confirmed that R102 did not have a care plan developed for Hospice. 7/2/25 2:30 PM - Findings were reviewed with E1 (NHA), E2 (DON), E3 (ADON), and E7 (IP) during the exit conference. Based on record review and interview it was determined that for two (R102 and R225) out of thirty-two residents investigated the facility failed to ensure development of a person-centered care plan identified needs. Findings include: 1. Review of R225's clinical record revealed: 6/9/25 - R225 was admitted to the facility with multiple diagnoses including difficulty swallowing. 6/9/25 - A care plan for R225 was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-07-02 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview it was determined that for one (R163) out of two residents reviewed for wound care, the facility failed to ensure that wound care was performed in accordance with the physician's ordered frequency. Findings include: 1. The facility policy on wound treatment and management last updated 3/25 indicated, Wound treatments will be provided in accordance with physicians orders .treatments will be documented in the electronic health record. Review of R163's clinical record revealed: 5/22/25 - R163 was admitted to the facility with multiple wounds including on the right hip, leg and foot related to diabetes, and poor circulation resulting in some areas of dead tissue. 5/22/25 - A care plan for skin impairment was created for R163 with the intervention to administer treatment per physician's order. 5/26/25 - An admission MDS assessment documented R163 was cognitively intact and having multiple wounds that required care. May 2025 - R163's TAR lacked evidence that daily wound care treatments were completed on 5/30/25. R163's progress notes lacked…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
Show the remaining 54 citations
  • Potential for harm · Dcited before2025-07-02 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review it was determined that for two (R120 and R157) out of two residents reviewed for bowel and bladder, the facility failed to provide services to maintain or restore bladder continence. Findings include: 1. Review of R120's clinical record revealed: 8/11/23 - R120 was admitted to the facility. 8/22/23 - A care plan for R120 documented that R120 had urinary incontinence related to impaired mobility with the following interventions: clean peri-area with each incontinent episode, encourage fluids during the day to promote prompted voiding responses, and monitor intake and output per facility policy. 2/14/25 - A quarterly MDS documented that R120 had a BIMS score of 15 indicating R120 was cognitively intact. The MDS documented that R120 required maximum assistance for ADL's and frequently incontinent of urine. Additionally, the MDS documented R120 was not on a toileting program. February 2025 - The CNA documentation record revealed that R120 was continent of urine three times out of 84 opportunities. March 2025 - The CNA documentation record revealed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-07-02 · tag F0693 — failed to provide proper feeding-tube care — isolated
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    2. R91's clinical record revealed: 12/1/23 - R91 was admitted to facility with diagnoses including, but not limited to, stroke, traumatic spinal cord dysfunction, and progressive neurological dysfunction. 6/23/25 - An order documented, One time a day continuous tube feeding .Product: Osmolite 1.5 at 55 ml/hour via PEG tube .up at 12 p.m., down when total volume of 1100 ml's has been infused. 6/23/25 2:18 PM - An Observation of tube feeding, Osmolite 1.5, hung and infusing at 55 ml/hr with no date, time, rate or initials labeled on tube feed bottle. 6/23/25 2:23 PM - During an interview, E18 (LPN) confirmed that the tube feed did not have the proper labeling of tube feeding bottles such as date, time, rate or initials. 7/2/25 2:30 PM - Findings were reviewed with E1 (NHA), E2 (DON), E3 (ADON), and E7 (IP) during the exit conference. Based on observation and interview it was determined that for two (R164 and R91) out of two residents reviewed for tube feeding, the facility failed to ensure that the standard of care for tube feeding was followed. Findings include: 1. Review of R164's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-07-02 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    2. Review of R3's clinical record revealed: 7/12/25 - who admitted to the facility with diagnosis including, but not limited to, COPD, chronic anemia, and acute and chronic respiratory failue with hypoxia 7/20/24 8:26 PM - A physician's order documented change humidifier bottle weekly and prn. 7/21/25 - The facility treatment adminstration record documented that R3's humifier bottle was changed on 6/21/25. 6/23/25 10:51 AM - An observation of R3 's humidifier bottle dated 6/15/25. 6/24/25 9:30 AM - An observation of R3' s humidifier bottle dated 6/15/25. 6/25/25 11:30 AM - During an observation and subsequent interview, E27 (RN) confirmed the date on the humidifier bottle was 6/15/25. E27confirmed that the humidifier oxygen bottle should have been changed. 7/2/25 2:30 PM - Findings were reviewed with E1 (NHA), E2 (DON), E3 (ADON), and E7 (IP) during the exit conference. Based on observation, interview and record review, it was determined that for two (R3 and R16) out of two residents reviewed for respiratory care the facility failed to provide respiratory care consistent with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-07-02 · tag F0700 — isolated
    Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, observation and record review it was determined that for three (R16, R101 and R120) out of three resident's reviewed for restraints, the facility failed to obtain consents from the resident/POA/resident representative before utilizing bed rails. Findings include: 1. Review of R16's clinical record revealed: 9/17/15 - R16 was admitted to the facility. 6/12/25 - A quarterly MDS documented that R16 is dependent for ADL's and positioning. 6/23/25 10:44 AM - During an observation, R16 was noted to have bilateral 1/4 bed rails present on each side of bed. 6/24/25 11:45 AM - During an observation, R16 was noted to have bilateral 1/4 bed rails present on each side of bed. 6/27/25 1:15 PM - During an interview, E19 (RN) stated that nursing was responsible to determine if a 1/4 bed rail was appropriate for a resident to use and the resident should have a firm grip to be able to use the bed rail. E19 stated that the bed rail was strictly used for mobility purposes. 6/27/25 1:41 PM - During an interview, E10 (RN UM) confirmed that all residents that have 1/4 bed rail will…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-07-02 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview it was determined that for one (R27) out of six residents reviewed for medication review the facility failed to provide medications and/or biologicals, as ordered by the prescribe, to meet the needs of the resident. Findings include: The facility policy on ordering medication updated June 2024, indicated, medications and related products are received from the pharmacy on a timely basis. Review of R27's clinical record revealed: 6/4/25 - R27 was admitted to the facility with multiple diagnoses including diabetes. 6/4/25 - A physicians order was written for R27 to receive Ozempic injections for diabetes every Tuesday. The same day the order was then changed to every Friday. 6/13/25 - A physicians order was written to discontinue R27's Ozempic injection. 6/13/25 - A physicians order was written for R27 to receive Bydureon (a once weekly injection similar to Ozempic) for diabetes every Friday. 6/20/25 12:48 PM - An orders administration note in R27's clinical record written by E20 (RN) unit manager documented Bydureon . medication not available. NP…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-07-02 · tag F0806 — failed to honor food preferences — isolated
    Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review it was determined that for one (R164) out of three residents reviewed for nutrition the facility failed to ensure the resident received food that accommodated intolerance's. Findings include: Review of R164's clinical record revealed: 5/28/25 - R164 was admitted to the facility with multiple diagnoses including gastroesohageal reflux disease (GERD a severe and uncomfortable heart burn) and a feeding tube. 5/28/25 - A physicians order was written for R164 to receive a medication to treat GERD daily. 5/30/25 - A care plan for GERD was created for R164 that included an intervention to avoid foods or beverages that tend to irritate esophageal lining, i.e. alcohol, chocolate, caffeine, acidic or spicy foods, fried or fatty foods. Encourage resident to avoid alcohol, smoking, coffee (even decaffeinated), fatty foods, chocolate, citrus juices, [NAME], tomato products, garlic and onions. Encourage a bland diet. 6/3/25 - An admission MDS assessment documented that R164…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-07-02 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, it was determined that for three (R127, R164 and R319) out of thirty-two (32) residents in the investigative sample, the facility failed to ensure the clinical record contained accurate documentation. Findings include: A review of R127's clinical record revealed: 12/3/24 - R127 was admitted to the facility. 12/30/24 - A physician's order for R127 documented morphine sulfate ER (extended release) 15 mg tablet, give 1 tablet by mouth every 12 hours for pain. 1/3/25 9:00 PM - The medication administration record for R127 documented a blank, unsigned value for the morphine sulfate medication to be administered. 1/4/25 9:00 AM - The medication administration record for R127 documented a blank, unsigned value for the morphine sulfate medication to be administered. 7/2/25 - A review of the controlled drug administration record for R127 for the morphine sulfate medication documented that the medication was administered on 1/3/25 at 9:00 PM and on 1/4/25 at 9:00 AM. 7/2/25 11:02 AM - During an interview with E2 (DON), it was determined that E9 (RN) had…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-07-02 · tag F0908 — failed to keep essential equipment working — isolated
    Keep all essential equipment working safely.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation and interview it was determined that the facility failed to ensure that essential kitchen equipment is maintained in safe operating condition. Findings include: 6/23/25 9:11 AM - An observation of the kitchen walk-in freezer revealed significant ice build-up on the floor in the doorway and numerous smaller chunks of ice on various other areas of the floor. 7/2/25 2:30 PM - Findings were reviewed with E1 (NHA), E2 (DON), E3 (ADON) during the exit conference.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-07-18 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    3. Review of R146's clinical record revealed: 3/30/24 - R146 was admitted to the facility. 4/5/24 - R146's admission MDS assessment documented a BIMS score of three, which reflected severe cognitive impairment. 7/15/24 9:45 AM - A review of R146's care plans revealed the facility lacked evidence of a cognitive impairment care plan with interventions. 7/15/24 1:35 PM - During an interview, E3 (QA/IP) confirmed the lack of care plan interventions with regard to R146's cognitive impairment. 4. Review of R109's clinical record revealed: 6/14/24 - R109 was admitted to the facility with diagnoses, including but not limited to, atrial fibrillation (Afib), deep vein thrombosis (DVT) and factor V Leiden heterozygous mutation, an inherited disorder that causes abnormal blood clots in legs or lungs. 7/11/24 10:45 AM - A review of R109's care plan revealed no evidence of a care plan or interventions regarding R109's need for anti-coagulation therapy due to the diagnoses of Afib and DVT. 7/15/24 1:35 PM - During an interview, E3 (QA/IP) confirmed the lack of care plan interventions with regard…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-07-18 · tag F0657 — failed to keep the care plan current — pattern
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, it was determined that for six (R25, R37, R47, R66, R68, and R75) out of thirty-three sampled residents for care plan investigations, the facility failed to ensure that the required interdisciplinary team (IDT) memebers participated in the care plan meetings and for R66's care plan inaccurately includes dentures. Findings include: A facility policy entitled Comprehensive Care Plans (revised 4/24) states, The comprehensive care plan will be prepared by the interdisciplinary team, that includes, but is not limited to: a. The attending physician or non-physician practitioner designee involved in the resident's care, if the physician is unable to participate in the development of the care plan. B. A registered nurse with responsible for the resident. c. A nurse aide with responsibility for the resident. d. a member of the food and nutrition staff . The comprehensive care plan will be reviewed and revised by the interdisciplinary team after each comprehensive and quarterly MDS assessment. 1. Review of R25's clinical record revealed: 9/21/23 - R25 was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-07-18 · tag F0658 — failed to meet professional standards of care — pattern
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, it was determined that for six (R25, R37, R47, R66, R68, and R75) out of thirty-three residents in the investigative sample the facility failed to ensure that the required interdisciplinary team (IDT) memebers participated in the care plan meetings and additionally, R66's care plan inaccurately included dentures. Findings include: State of Delaware Board of Nursing- RN (registered nurse), LPN (licensed practical nurse) and NA (nurses aide)/UAP (unlicensed assistive personnel) Duties 2024 .admission Assessments - RN, admission History Review -RN .Plan of Care: Initial- RN . Updated 4/10/24 1. Review of R160's clinical record revealed: 3/30/24 - R160 was admitted to the facility. 3/30/24 - E8 (LPN) completed the Prestige Admit/Readmit Screener. 4/3/24 - R160's baseline care plan was e-signed by E9 (LPN). An LPN, not an RN, as required by the Delaware State regulation for Board of Nursing Scope of practice, completed the admission assessment and baseline care plan for R160. 2. Review of R109's clinical record revealed: 6/14/24 - R109 was admitted…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-07-18 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview it was determined that the facility failed to ensure food was stored, prepared, and served in a manner that prevents food borne illness to the residents. Findings include: 7/9/24 11:05 AM - Observation of nourishment refrigerator located at the nurse's station number two (2) revealed a carton of Nutritional Shake that was undated. The instructions on the carton indicate that once opened, any remaining product should be discarded after four (4) days. 7/9/24 11:06 AM - The food storage shelves in the walk-in refrigerator were covered in numerous areas of rust, the floor of the walk-in was wet, and there was some small areas of ice build up in the walk-in freezer. 7/9/24 11:27 AM - During a tour of the kitchen, the surveyor observed E48 (Dining Services Director) and E49 (Assistant Dining Services Director) test the sanitizer level of the solution in two red sanitizing buckets. When E49 tested the sanitizing solution in the bucket from the prep area, the test strip from that bucket indicated that the level of chemical concentration was not at a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-07-18 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews and record review, it was determined that for three (3) (R36, R47 and R461) out of thirty-three (33) reviewed in the investigative sample, the facility failed to ensure a urinary catheter bag was kept off the floor and to ensure staff utilized enhanced barrier precautions (EBP). Findings include: 2023 - A facility policy titled, Enhanced Barrier Precautions- It is the policy of this facility to implement enhanced barrier precautions for the prevention of transmission of multidrug-resistant organisms (MDRO). Enhanced barrier precautions refers to the use of gown and gloves for use (sic) during high-contact resident care activities for residents known to be colonized or infected with a MDRO as well as those at increased risk of MDRO acquisition (e.g. residents with wounds or indwelling medical devices) . Policy Explanation and Compliance Guidelines: 7. High-contact resident care activities include: . g. Device care or use: central lines, urinary catheters, feeding tubes, tracheostomy/ventilator tubes 1. Review of R47's clinical record revealed:…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-18 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews and record review, it was determined that for one (R36) out of three residents reviewed for dignity, the facility failed to promote dignity by not using a privacy bag for a urinary collection bag. Findings include: A review of the facility's policy titled Catheter Care last revised 4/2024, documented . 2. Privacy bags will be available and catheter drainage bags will be covered at all times while in use . Review of R36's clinical record revealed: 1/26/24 - R36 was admitted to the facility. 2/22/24 - A care plan documented that R36 has an indwelling catheter for neurogenic bladder. 4/3/24 - A physician's order for foley catheter to straight bag drainage for urinary retention. 7/9/24 - Observations of R36 lying in bed with the catheter collection bag was visible from the hallway and not in a privacy bag at 10:23 AM, 11:14 AM and 1:56 PM. 7/10/24 11:31 AM - An observation of R36's being pushed back to the room in a wheelchair where the catheter collection bag was not in a privacy bag and hooked onto the wheelchair. An interview with E15 stated she…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-18 · tag F0561 — failed to honor residents' choices — isolated
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review it was determined that for one (R143) out of thirty-three residents reviewed in the investigative sample, the facility failed to ensure care preferences were being honored. Findings include: Review of R143's clinical record revealed: 4/4/24 - R143 was admitted to the facility. 4/6/24 - An admission MDS revealed that R143 was not assessed for shower or bathing preferences. 4/10/24 - An admission recreation assessment revealed that for R143 it was very important to choose between a tub bath, shower, bed bath or sponge bath. 7/9/24 - R143 was readmitted from hospital. 7/9/24 12:31 PM - A physician's order revealed shower days were Wednesday and Saturday on the 3 -11 shift with skin check on Saturday and to document refusals every Wednesday and Saturday. 7/10/24 12:58 PM - An interview with R143 revealed that the facility did not give R143 a choice of shower day or time. R143 stated that she prefers showers in the morning. 7/17/24 11:00 AM - An interview with E12 (Activities Assistant Director) revealed that the initial recreation assessment is…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-18 · tag F0563 — failed to protect the right to visitors — isolated
    Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, it was determined that for one (R146) out of three residents reviewed for abuse, the facility failed to have written policies and procedures regarding the visitation rights of residents with cognitive impairments that do not have a legal decision maker. Findings include: Cross refer F602 and F745. Review of R146's clinical record revealed: 3/30/24 - R146 was admitted to the facility with diagnoses, including but not limited to altered mental status. 4/2/24 2:59 PM - E5 (Social Work Director) documented in R146's EMR.[R146] scored 3/15 on her BIMS assessment which indicates that she has severe cognitive deficit . 4/5/24 - R146's admission MDS assessment documented a BIMS score of three, which reflected severe cognitive impairment. 5/29/24 - E46 (Psychologist) documented in R146's EMR, Her judgment and insight are impaired. At this time, patient is not capable of making her own healthcare decisions. 5/31/24 - The facility made a referral for capacity determination. 6/3/24 - E39 (MD) documented in a Physician Affidavit for Guardianship that R146…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-18 · tag F0582 — isolated
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, it was determined that for one (R146) out of three residents reviewed for beneficiary notice, the facility failed to provide notification of service changes to R146's authorized representative. Findings include: Review of R146's clinical record revealed: 3/30/24 - R146 was admitted to the facility. 4/5/24 - R146's admission MDS assessment documented a BIMS score of three, which reflected severe cognitive impairment. 4/12/24 - R146 given a Notice of Medicare Non-Coverage (NOMNC) that advised that R146's effective date of last day of Medicare coverage was 4/17/24. The document was signed by E44 (Social Work) and E43 (Business Office manager) with the statement unable to sign BIM of 3 written in box beneath the statement Signing below means that you've received and understand this notice . 7/9/24 1:54 PM - During a telephone interview, F2 (R146's sister) stated that she was not informed about R146's last day of Medicare coverage and was not offered the opportunity to appeal. 7/10/24 3:20 PM - A review of R146's face sheet revealed that R146 listed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-18 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, it was determined that for one out of five resident units, the facility failed to provide a clean and homelike environment. Findings include: 7/9/24 10:13 AM - An observation in the 300 hallway of Ocean Gardens unit, revealed a broken handrail with jagged edges not covered. The baseboards in 400 hallway were dirty and dusty, and an area where a dark substance was spilled on wall with a stain. Subsequently the same observation occurred on 7/10/24 and 7/11/24. 7/12/23 1:00 PM - An interview with E13 (Maintenance Director) revealed that the facility has a plan to replace all handrails with new design. E13 stated he will cover the broken handrail for safety concerns for the current time until new rails are installed. E13 also stated that maintenance will clean the base boards and wall of the 400 hallway. 7/15/24 9:51 AM - An observation of a handrail in the 300 hallway of Ocean Gardens unit, revealed a broken handrail with jagged edges not covered. The baseboards in 400 hallway were dirty and dusty, and an area where a dark substance was spilled on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-18 · tag F0602 — failed to protect residents from theft of their belongings — isolated
    Protect each resident from the wrongful use of the resident's belongings or money.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, it was determined that for one (R146) out of three residents reviewed for abuse, the facility failed to protect R146 from misappropriation of resident property/funds. Findings include: Review of R146's clinical record revealed: 3/30/24 - R146 was admitted to the facility. 4/5/24 - R146's admission Minimum Data Set (MDS) assessment documented R146's BIMS score of three, which reflected severe cognitive impairment. 4/12/24 - A Notice of Medicare Non-Coverage (NOMNC) documented that R146's last day of Medicare coverage was 4/17/24. The document was signed by E44 (Social Worker) and E43 (Business Office manager) with the statement unable to sign BIM of 3 written in box beneath the statement Signing below means that you've received and understand this notice . 5/16/24 - According to a signed and dated statement, F2 (R146's sister) provided the facility with R146's identification, bank statement, other documents and R146's checkbook. F2 had E1 (NHA) and E5 (SW Director) sign the document listing all the documents and belongings that F2 handed over to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-18 · tag F0623 — isolated
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, it was determined that for one (R130) out of ten residents reviewed for hospitalization, the facility failed to notify R130's family representative and the Ombudsman of R130's transfers to the hospital on 3/15/24 and 3/24/24. Findings include: 10/26/23 - R130 was admitted to the facility's locked dementia unit with diagnoses, including: dementia with agitation. 1/31/24 - R130's quarterly MDS documented a BIMS score as five, which reflected severe cognitive impairment. 3/15/24 - R130 was transferred to the hospital for three episodes of coffee-ground emesis and was diagnosed with a gastrointestinal bleed. R130 returned to the facility on 3/17/24. 3/25/24 - R130 was transferred to the hospital for a syncopal episode. R130 returned to the facility on 3/27/24. 7/17/24- Review of R130's EMR revealed F1 (R130's son) was listed as Emergency contact # 1 and R130 was listed as responsible party. 7/17/24 - Review of R130's Transfer Notices, dated 3/15/24 and 3/25/24, both revealed R130 listed as the responsible party to whom the notice was presented. In…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-18 · tag F0625 — isolated
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, it was determined that for one (R130) out of ten residents reviewed for hospitalization, the facility failed to notify the family representative of the bed-hold policy. Findings include: Review of R130's clinical record revealed: 10/26/23 - R130 was admitted to the facility's locked dementia unit with diagnoses including: dementia with agitation. 1/31/24 - R130's quarterly MDS documented a BIMS score of five, which reflected severe cognitive impairment. 3/15/24 - R130 was transferred to the hospital for three episodes of coffee-ground emesis (vomit) and was diagnosed with a gastrointestinal bleed. R130 returned to the facility on 3/17/24. 3/25/24 - R130 was transferred to the hospital for a syncopal (fainting) episode. R130 returned to the facility on 3/27/24. 7/17/24 - Review of R130's EMR revealed F1 (R130's son) was listed as Emergency contact # 1 and R130 was listed as responsible party. 7/17/24 - Review of R130's Bed-hold Policy Notices, dated 3/15/24 and 3/25/24, both revealed R130 listed as the responsible party to whom the notice was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-18 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, it was determined that for three (R66 and R146) out of thirty-three residents reviewed in the investigative sample, the facility failed to ensure an accurate assessment. Findings include: 1 Review of R66's clinical record revealed: 5/10/18 - R66 was admitted to the facility. 2/17/24 - Section I of the annual MDS revealed the following: No natural teeth or tooth fragment(s) (edentulous): Yes. Obvious or likely cavity or broken natural teeth was not checked. 7/11/24 11:45 AM - In an interview, E20 (CNA) and E21 (CNA) revealed R66 does not complain of pain with eating and does not wear dentures. 7/11/24 11:50 AM - In an interview, it was revealed that R66 does not have dentures. The surveyor noted that R66 has teeth, but they are in disrepair. R66 stated that although dental exams are offered, R66 declines to attend. 7/12/24 3:35 PM - In an interview, E19 (MDS Coordinator) confirmed that the MDS reflected that resident is edentulous (lack of teeth). Surveyor advised that R66 has broken teeth and R66 confirmed she does not have dentures. 2. Review…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-18 · tag F0644 — isolated
    Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    2. Review of R37's clinical record revealed: 11/4/18 - R37 was admitted to the facility. 11/5/18 - A level l PASARR was completed and revealed . this patient appears to have: Indicators of mental illness, mental retardation/related conditions, but meets physician's exemption criterion . 12/20/18 - A level 1.5 PASARR was completed and revealed The individual does have a documented serious mental illness (SMI) or a mental illness other than SMI but further review of level of impairment, recent treatment history, or other circumstances demonstrates a full level II is not required . 5/12/23 - Unspecified mood (affective) disorder and unspecified dementia, unspecified severity, without behavioral disturbance psychotic disturbance, mood disturbance and anxiety were added to R37's list of diagnoses. 7/11/24 2:28 PM - In an interview, E1 (NHA) confirmed that given the transition with social workers, there were issues with PASARR's not being completed. E1 stated this situation is being audited and this has been ongoing since May. 7/11/24 - A request for a Level II PASARR was completed by E5…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-18 · tag F0676 — failed to keep up residents' daily-living abilities — isolated
    Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, it was determined that for one (R128) out of seven residents reviewed for ADLs, the facility failed to provide mobility from bed to chair. Findings include: Cross refer F842. Review of R128's clinical record revealed: 8/11/23 - R128 was admitted to the facility with diagnoses including cerebral infarction and hemiplegia affecting the nondominant left side. 4/23/24 - A physician order documented that R128 was to be out of bed for a minimum of two hours every day and nursing to document and notify family of refusals every day shift. 5/16/24 - A quarterly MDS revealed that R128 had an impairment on one side for the upper extremities and no impairments for the lower extremities. R128 required substantial or maximal assistance for rolling left and right, sitting to lying, lying to sitting on the side of the bed and was dependent for transfer from bed to chair or chair to bed. R128's BIMs score was 13 out of 15 which indicated intact cognition. 7/9/24 - An interview with R128 stated, I stay in bed and they don't get me up. Observations of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-18 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, it was determined that for one (R146) out of ten resident reviewed for hospitalization, the facility failed to ensure that R146's warfarin dosing was managed in accordance with the professional standards of practice. Findings include: The acceptable time frame to achieve anticoagulation with warfarin typically ranges from 5 to 7 days. However, it's important to note that the full therapeutic effect may take up to a week due to the long half-life of prothrombin (factor II), which is essential for converting fibrinogen to fibrin12. Warfarin inhibits the production of vitamin K-related factors, and its antithrombotic effect gradually becomes evident as prothrombin levels decrease. During this period, concurrent use of more rapidly acting anticoagulants, such as low-molecular-weight heparin (LMWH) or unfractionated heparin, is recommended. National Library of Medicine, Turkish Journal of Hematology 2016 Warfarin Dosing Guideline- .V. Warfarin dosing nonogram (in medicine, a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-18 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review it was determined that for two (R123 and R143) out of three residents reviewed for bowel and bladder, the facility failed to respond to or provide services to restore bladder continence. Findings include: 1. Review of R123's clinical record revealed: 2/15/24 - R123 was admitted to the facility. 2/20/24 - A bowel and bladder initial assessment revealed that R123 was continent of bowel and bladder. 2/21/24 - An admission MDS assessments revealed that R123 was always continent of bowel and bladder and not indicated for a toileting program. April 2024 - A review of the April CNA task flow sheet revealed that R123 was incontinent of bladder sixty-five times out of ninety opportunities. 5/21/24 - A quarterly MDS assessment revealed that R123 was frequently incontinent of bladder and always incontinent of bowel and not indicated for a toileting program. May 2024 - A review of the May CNA task flow sheet revealed that R123 was incontinent of bladder seventy-two times out…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-18 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview, it was determined that for two (R47 and R121) out of two residents reviewed for respiratory care, the facility failed to provide respiratory care consistent with professional standards of practice. Findings include: 1. Review of R47's clinical record revealed: 5/27/16 - R47 was admitted to the facility with diagnoses including traumatic brain injury and tracheostomy status. 7/7/22 - A physician's order was written for R47 Emergency Trach Supply list - Items are to be kept in a bag together at bedside/head of bed at all times 1. The same size trach 2. next size smaller trach 3. Ambu bag and mask 3. Sterile lubricant (2 packets) 4. Suction Machine with tubing 5. Suction Catheter 6. Oxygen tank/full 7. sterile gloves 8. Trach Ties *check for expiration dates and replace prn *. 5/22/24 - An annual MDS revealed that R47 required tracheostomy care. 7/15/24 9:15 AM - A review of the R47's physician's orders lacked evidence of current tracheostomy size and brand of use. 7/15/24 10:29 AM - An interview with E27 (LPN UM) revealed that all…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-18 · tag F0710 — isolated
    Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, it was determined that for one (R47) out of two residents reviewed for respiratory care, the facility failed to ensure that the Physician's orders included trach size, type, and accurate emergency orders. Findings include: Review of R47's clincal record revealed: 5/27/16 - R43 was admitted to the facility. 7/7/22 - A physician's order was written for R47 Emergency Trach Supply list - Items are to be kept in a bag together at bedside/head of bed at all times 1. The same size trach 2. next size smaller trach 3. Ambu bag and mask 3. Sterile lubricant (2 packets) 4. Suction Machine with tubing 5. Suction Catheter 6. Oxygen tank/full 7. sterile gloves 8. Trach Ties *check for expiration dates and replace prn *. 7/15/24 9:15 AM - A review of the R47's physician's orders lacked evidence of current tracheostomy size and brand of use. 7/15/24 10:29 AM - An interview with E27 (LPN UM) revealed that all tracheostomy orders would be located in EMR under orders. E27 confirmed R47's size and type of trach was not indiciated in EMR. 7/15/24 10:40 AM - A…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-18 · tag F0726 — failed to have competent, trained nursing staff — isolated
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and review of the clinical record, it was determined that for one (R47) out of two residents reviewed for respiratory care, the facility failed to have nursing staff with the appropriate competencies and skill sets to provide nursing and related services to a resident with a tracheostomy. Findings include: Review of R47's clinical record revealed: 5/27/16 - R47 was admitted to the facility with the following but not limited to diagnoses traumatic brain injury and tracheostomy status. 5/22/24 - An annual MDS revealed that R47 required tracheostomy care. 7/15/24 02:58 PM - An interview with E32 (RN) stated she was unsure of R47's trach size prior to today. 7/17/24 10:30 AM - An interview with E36 (Agency LPN) revealed in an emergency you would insert the smaller size trach if it comes out. 7/17/24 10:45 AM - An interview with E37 (Agency LPN) revealed that E37 was unable to articulate what to do in an emergency with a tracheostomy resident. E37 stated I would call the supervisor for help. 7/17/24 12:30 PM - A review of tracheostomy care competency checklists…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-18 · tag F0745 — failed to provide medically-related social services — isolated
    Provide medically-related social services to help each resident achieve the highest possible quality of life.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, it was determined that for one (R146) out of three residents reviewed for abuse, it was determined that the facility failed to provide medically related social services to R146, who was cognitively impaired and did not have a legal decision maker. Findings include: Cross refer F582 and F602. Review of R146's clinical record revealed: 3/30/24 - R146 was admitted to the facility with diagnoses, including but not limited to altered mental status. 4/1/24 3:09 PM - R146 signed the facility's admission Agreement, which included an authorization form to release financial data. The clauses that identified R146's legal representative and responsible party were left blank in this signed document. The facility's admission Agreement included information regarding resident's rights, payment obligations, grievance process, advanced directive and other services provided by the facility. 4/2/24 2:59 PM - E5 (Social Work Director) documented in R146's EMR.Her sister [F2] was invited to the meeting (care plan meeting) .SW (social work) was unable to get in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-18 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, it was determined that for one (R128) out of thirty-three (33) residents in the investigative sample, the facility failed to ensure the clinical record contained accurate documentation. Findings include: Cross refer F676. Review of R128's clinical record revealed: 8/11/23 - R128 was admitted to the facility. 4/23/24 - R128's physicians orders documented R128 to be out of bed for a minimum of two hours every day and nursing to document and notify family of refusals every day shift. 5/16/24 - A quarterly MDS revealed that R128 was dependent for transfer from bed to chair or chair to bed. R128's BIMs score was 13 out of 15 which indicated intact cognition. 7/10/24 at 10:32 AM - 7/11/24 at 2:56 PM - Multiple observations of R128 laying in bed. 7/12/24 9:33 AM - During an interview R128 stated he did not get out of bed at any time on 7/11/24. A review of the treatment administration record (TAR) revealed a checkmark with E8 (LPN)'s initials for the treatment order that states, Resident to be out of bed for a minimum of 2 hours every day - Nursing to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-18 · tag F0921 — failed to keep a safe, functional, sanitary building — isolated
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation and interview, it was determined that the facility failed to maintain a safe and sanitary environment for staff. Findings include: 7/9/24 12:17 PM - Several pipes in the ceiling area of the clean laundry room were dripping onto the floor and into a trash can that had been placed under a portion of the leaking area. All of the leaking pipes had numerous areas of black staining, which appeared fuzzy in some sections. Three wet and stained towels were on the floor under the areas of the leaks. 7/9/24 1:46 PM - During an interview, E50 (Laundry Staff) confirmed the dripping and standing water and stated that the water had been dripping from the pipes and pooling on the floor for several months. 7/18/24 1:05 PM - Findings were reviewed with E1 (NHA), E2 (DON), E3 (QA/IP), E4 (Corporate RN) and E7 (ADON) at the exit conference.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-06-10 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record review, it was determined that for one (R15) out of four residents reviewed for accident hazards, the facility failed to ensure the resident's environment was free of accident hazards. On 6/3/24, while being transported in the facility van, R15 fell from the wheelchair due to improper restraining. R15 was taken to the hospital for treatment of a cut to the forehead. The unsafe facility transport caused R15 harm. Findings include: An undated facility instruction guide titled Driver/Operator Instruction Guide QRT MAX included: Step 2. Attach lap and shoulder belt. Belt should bear upon the bony structure of the body and should be worn low across the front of the pelvis with the junction between the lap and shoulder belts located near the passenger's hip. Adjust the bets as firmly as possible consistent with user comfort. A review of R15's clinical record revealed: 11/30/18 - R15 admitted to facility with diagnoses including but not limited to, hemiplegia and hemiparesis…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-06-10 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, interview and review of other facility documentation, it was determined that in accordance with accepted professional standards and practices, the facility failed to maintain the Controlled Drug Count Record report accurately and completely for the month of May 2024. The facility did not accurately reconcile the transfer of controlled drugs from one shift to another. Findings include: Review of the Controlled Drug Count Record report for the month of May 2024 revealed the following: 5/2/24 - 3:00 PM - 11:00 PM shift lacked evidence that the narcotic count was completed for Nurse Reporting On and there was no entry for Received From Pharmacy (+). 5/3/24 - 11:00 PM - 7:00 AM shift lacked evidence that the narcotic count was completed for Nurse Reporting On. 5/7/24 - Under the 3:00 PM - 7:00 AM shift, the Received from Pharmacy (+) number was scribbled out and it appears that it was initially marked as 0 and then changed to 1. 5/8/24 - Under the 11:00 PM - 7:00 AM shift the following categories were not completed: Completed/Disposed (-), Received from Pharmacy…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-16 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, interview and review of other facility documents, it was determined that for one (R4) out of the nine sampled residents, the facility failed to identify and immediately report allegations of physical and/or emotional abuse. Findings include: The facility's undated Abuse Policy and Procedure documented: Investigation and Reporting - Once an allegation of abuse has been made, the supervisor who initially recieves the report must inform the Administrator/Director of Nursing immediately and intimate gathering requested information. - The Administrator, Director of Nursing or designee shall notify the Department of Health via the Event Reporting System electronically, or by phone in the event of the electronic system being unavailable. - Reporting requirements in response to allegations of abuse, neglect, exploitation or mistreatment will be made immediately to the Administrator, DON or designee and the State Survey Agency. - The facility will report these allegations immediately but no later than 2 hours of any allegation which includes injuries of unknown source…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-16 · tag F0622 — isolated
    Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review and review of other facility documents, it was determined that for one (R1) out of four residents reviewed for discharge, the facility failed to ensure that R1's transfer and discharge requirement was met when he was discharged on 10/31/23 despite requesting a discharge appeal. Findings include: Cross refer to F623 example 1 and F660 Review of R1's clinical record revealed the following: 4/26/22 - Resident was admitted to the facility. The facility's document titled, Resident admission Agreement & Reference Guide, revised 3/1/22, documented: VIII. TRANSFER, DISCHARGE AND LATE PAYMENT .A .B .C .D. NON-PAYMENT .The Resident may be discharged after thirty (30) days' notice where: .An appeal of a denial of benefits is not pending . 9/21/23 - A State document titled, Basic Payment Class Assignment revealed that R1 was assessed by P2 (Medicaid Assessment Nurse) and it was determined that R1 did not meet the requirements for nursing home care. 9/26/23 - A State document titled, Notice…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-16 · tag F0623 — isolated
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review and review of other facility documents, it was determined that for two (R1 and R2) out of four residents reviewed for discharge, the facility failed to ensure that the notice requirements before discharge were met. For R1, the facility failed to notify the resident and update the notice as soon as practicable when information became available that the 30 day discharge notice dated 10/2/23 was rescinded by the facility on 10/27/23. In addition, the facility failed to communicate to the receiving community case manager necessary information to ensure a safe and effective transition of care. For R2, the facility failed to ensure that a written discharge notice was provided at least 30 days before his discharge on [DATE]. Findings include: Cross refer to F622 and F660 1. Review of R1's clinical record revealed the following: 4/26/22 - Resident was admitted to the facility. a. 10/2/23 - R1 was issued a 30 day discharge notice by the facility. 10/27/23 1:18 AM - An email…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-16 · tag F0660 — isolated
    Plan the resident's discharge to meet the resident's goals and needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review and review of other facility documents, it was determined that for one (R1) out of four residents reviewed for discharge, the facility failed to develop and implement a discharge plan to include identified specific needs and goals for a safe discharge to the community when R1 was issued a 30 day discharge notice on 10/2/23. In addition, the facility lacked communication with the community transition case manager. Findings include: Cross Refer to F622 and F623 example #1 R1's clinical record revealed: 4/26/22 - Resident was admitted to the facility. 9/21/23 - A social worker progress note by E14 (SW) revealed that a meeting was held with P2 (Medicaid Assessment Nurse), E3 (ADON/UM), E23 (Therapy Manager), E24 (Restorative Nurse) and P4 (Case Manager) regarding R1 not meeting the required criteria to receive further NFLOC (Nursing Facility Level of Care) Medicaid benefits in the nursing home and that the last day of covered payment was set for 10/31/23. 10/2/23 - R1 was issued a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-07-14 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation and interview, it was determined that for one out of five resident units, the facility failed to provide a clean and homelike environment. Findings include: 7/13/23 10:15 AM - During an observation and interview on the 400 unit, E28 (Corporate) confirmed the extensive amount of dust and dirt on the baseboards, under the air conditioners in the halls, disrepair of the paint on the walls and that there was no molding or flooring next to the air conditioner in front of the 400 unit nurses' station. 7/13/23 10:40 - During the interview with E26 (ESD), stated that the condition of the facility was unacceptable. 7/14/23 - Findings were reviewed with E1 (NHA), E2 (DON) and E3 (ADON) at the exit conference, beginning at 9:45 AM.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-07-14 · tag F0802 — failed to prepare enough nourishing food — pattern
    Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation and interview, it was determined that the facility failed to ensure that a qualified person in charge was present during all hours of Kitchen operation. Findings include: 7/5/23 11:05 AM - During an observation and interview, E32 (Regional Dining Consultant) and E33 (Assistant Dining Services Manager), disclosed that no members in the facility's food service department possessed valid Food Protection Manager certificates from an Accredited Food Safety Program. 7/5/23 3:22 PM - Findings were confirmed with E32 and E33. 7/14/23 9:45 AM - Findings were reviewed with E1 (NHA), E2 (DON), and E3 (ADON) during the exit conference.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-07-14 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, it was determined that the facility failed to prevent the occurrence of mold in high moisture areas, ensure safe storage of food and provide the sanitizing solution required for disinfecting food preparation surfaces. Findings include: 7/5/23 9:25 AM - During a tour of the kitchen, no red sanitizer buckets containing sanitizing solution were available in the kitchen for disinfecting food preparation surfaces. 7/5/23 9:32 AM - During a kitchen tour, an improperly covered tray of sliced ham and turkey, a partially covered container of leftovers and a tray of sliced cheese and bread with the plastic film cover peeled up at the corner exposing the contents to moisture and other debris were observed in the walk-in refrigerator. 7/5/23 1:08 PM - During a tour of the kitchen, numerous areas of black spotted staining, which appeared to be mold, were observed on the kitchen ceiling directly above the water pipes that hang several inches below the ceiling. 7/5/23 3:22 PM - Findings were confirmed with E32 (Regional Dining Consultant) and E33 (Assistant…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-07-14 · tag F0924 — pattern
    Put firmly secured handrails on each side of hallways.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, it was determined that in one out of five units, the facility failed to ensure that a handrail in a resident corridor was firmly affixed to the wall. Findings include: 7/5/23 10:43 AM - During an observation and interview, E27 (LPN) revealed to the Surveyor that a handrail approximately four feet long, on the 400 unit, next to the linen room, was loose and about to fall off. The end closest to the unit could easily be pulled away from the wall. 7/5/23 10:50 AM - During an observation and interview, E26 (ESD) confirmed that the handrail was broken and could easily be pulled away from the wall. 7/5/23 11:24 AM - During an observation and interview, E29 (Maintenance) confirmed that the handrail could just pop right off when residents attempted to utilize it. 7/5/23 11:25 AM - During an interview, R36 (RN) stated that she observed other residents use the handrail and one end would fall off the wall. The interview occurred with E29 present. 7/10/23 2:26 PM - During an observation and interview, E1 (NHA) confirmed that the handrail was firmly secure to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-07-14 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, it was determined that for one (R32) out of eight residents reviewed for abuse, facility staff failed to immediately report an allegation of abuse to the Administrator and the State Agency within two hours. Findings include: Cross refer F610 The facility policy titled Abuse Policy and Procedure, revised 1/2023, stated, once an allegation of abuse has been made, the supervisor who initially received the report must inform the Administrator/Director of Nursing immediately and initiate gathering requested information. An investigation must be directed by the Administrator or designee immediately. Review of R32's clinical record revealed: 8/20/21 - R32 was admitted to the facility. 7/5/23 9:25 AM - An interview with R32 revealed an allegation of abuse by a staff member (CNA - [E10]). R32 alleged that E10 punched him in the stomach during care. 7/5/23 3:15 PM - An allegation of abuse was reported to E1 (NHA) and E2 (DON) by the Surveyor. 7/5/23 4:51 PM - An incident report was submitted to the State Agency for an allegation of abuse for R32. 7/10/23…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-07-14 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, record review, and review of other facility documentation as indicated, it was determined that for one (R32) out of eight residents reviewed for abuse, the facility failed to have evidence of a thorough investigation of an allegation of abuse. Findings include: Cross refer F609 Review of R32's clinical record revealed: 8/20/21 - R32 was admitted to the facility. 7/5/23 9:25 AM - An interview with R32 revealed an allegation of abuse by a staff member (CNA - [E10]). R32 alleged that he was punched in the stomach during care. 7/5/23 3:15 PM - An allegation of abuse was reported to E1 (NHA) and E2 (DON) by the Surveyor. 7/5/23 4:51 PM - An incident report was submitted to the State Agency for an allegation of abuse for R32. 7/10/23 12:48 PM - An interview with E1 revealed that the allegation of abuse from (R32) occurred on or around March/ April (2023) timeframe. The facility failed to report or investigate the allegation of abuse. E1 stated the current investigation did not reveal any evidence of abuse and that E10 was able to return to work. 7/12/23 1:20 PM - An…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-07-14 · tag F0644 — isolated
    Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, it was determined that for one (R16) out of two residents reviewed for PASARR, the facility failed ensure that a referral for a PASARR screening was completed following new diagnosis of psychotic disorder which was not listed on the previous PASARR. Findings include: The facility policy on PASARR, last updated October 1, 2022, indicated that the Social Services Director shall be responsible for keeping track of each resident's PASARR screening status and referring to the appropriate authority. Any resident who exhibits a newly evident or possible serious mental disorder, intellectual disability or related condition will be referred promptly to the State authority for a review. Review of R16's clinical record revealed; 8/9/21 - A level I PASARR screening was completed for R16 that determined no level II PASARR was required and that R16 did not have a diagnosis of dementia or any mental health diagnoses. 8/11/21- R16 was admitted to the facility with multiple diagnoses listed including delusional disorder, unspecified mood disorder and anxiety.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-07-14 · tag F0645 — isolated
    PASARR screening for Mental disorders or Intellectual Disabilities
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, it was determined that for one (R118) of two sampled residents reviewed for Preadmission Screening and Resident Review (PASRR) Level I, the facility failed to have a currently dated PASRR Screening. Findings include: Review of R118's clinical record revealed: 3/26/23 - R118 was admitted to the facility. 3/24/23 - A review of the Initial PASARR revealed it was completed on 3/24/23 and was approved for a 60 day short term convalescence admission. The PASARR also revealed if the short term stay surpassed the expiration date, a new screening would have to be initiated by the Provider for completion. 7/7/23 - A review of R118's electronic medical record revealed a PASARR was completed on 3/24/23 to determine placement in a medical facility for a short term convalescence admission. 7/7/23 1:10 PM - An interview with E5 (Social Worker) confirmed that a PASARR was not completed for R118 after the 60 day expiration. The facility failed to maintain a current PASARR screening for R118. 7/14/23 9:45 AM - Findings were reviewed with E1 (NHA), E2 (DON) and E3…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-07-14 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview it was determined that for two (R7 and R32) out of twenty six residentssampled, the facility failed to develop and implement a comprehensive person-centered care plan. Findings include: 1. 8/2/21 - R7 was admitted to the facility. 7/5/23 1:25 PM - During an interview, R7 stated she feels chained to the bed. 7/7/23 approximately 8:50 AM - An interview with E17 (Rehabilitation Director) revealed that R7 was receiving PT, but she often refused to get out of bed, although R7 will usually do bed exercises. 7/7/23 approximately 11:06 AM - An interview with E16 (Unit Manager) confirmed that the resident prefers to stay in bed and typically refuses to get out of bed. 7/7/23 untimed - A review of the care plan revealed there was no specific care plan for refusal of care or getting out of bed. 7/10/23 approximately 1:30 PM - An interview with E18 (Activities Director) and E19 (Assistant Activities Director) both said that R7 has not been out of bed in years. 7/11/23 approximately 1:40 PM - An interview with E5 (SW) stated it was R7's preference to not get…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-07-14 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on record review and interview, it was determined that for one (R32) out of twenty six sampled residents for care plans, the facility failed to ensure that the required interdisciplinary team (IDT) members participated in the care plan meetings. Findings include: Review of R32's clinical record revealed: 8/20/21 - R32 was admitted to the facility. 5/31/22 10:00 AM - A review of R32's comprehensive resident centered care plan conference notes revealed the following attendees were present: Unit Manager, Social Worker and R32. 3/30/23 - A review of Care Plan meeting notes revealed the following attendees were present: R32, Unit Manager, R32's decisionmaker and the Admissions Director. The facility lacked evidence that the post-admission care plan conference attendees included: Physician input, Food and Nutrition Services staff input and CNA (Certified Nursing Aide) input with responsibility for the resident. 7/14/23 9:45 AM - Findings were reviewed with E1 (NHA), E2 (DON) and E3 (ADON) during the exit conference.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-07-14 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    2. Review of R195's clinical record revealed: 5/30/18 - R195 was admitted to the facility with diagnoses including: a stroke affecting the left dominant side, difficulty swallowing and need for assistance with personal care. 5/31/18 - R195's Baseline Care Plan under Assistance with ADL's stated, Nursing staff to provide care as needed related to deficits to ensure ADL care is being met. 12/14/20 - R195's quarterly MDS (Minimum Data Set) assessment documented R195 as an extensive, two plus person assist for transfers and toilet use, limited one person assistance (assist) for eating and extensive, one person assist for bed mobility, dressing, and personal hygiene. 12/16/20 2:12 PM - A Grievance email from F2 (R195's stepdaughter) to E15 (NHA) stated, Good afternoon E15 (former NHA), My mother (F3) just had a facetime with her husband (R195) who is my stepfather . She called me very upset. R195 was lying in bed eating lunch with only an undershirt on. He is suppose (sic) to be up in his wheelchair for all meals due to aspiration risk and dressed in an undershirt, shirt and flannel day…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-07-14 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interview and record review, it was determined that for one (R67) out of one sampled resident reviewed for respiratory care, the facility lacked evidence that R67's nebulizer reservoir and tubing were labled with a date of use and were stored in a sanitary manner. Findings include: Review of R67's clinical record revealed: 6/10/21 - R67 was admitted to the facility with COPD (Chronic Obstructive Pulmonary Disease). 5/12/2023 - A Physician's order for R67 included to administer a nebulizer treatment every four hours for shortness of breath or wheezing related to COPD. 5/13/23 - A Physician's order for R67 included to administer a nebulizer treatment once a day related to chronic sinusitis (inflammation of the nasal passage cavities). 7/5/23 12:10 PM - During a random observation during screening, R67's nebulizer reservoir and tubing were noted to be on his bedside table covered with clothing and a pair of shoes next to it. The nebulizer equipment was not contained to keep it sanitary. In addition, the equipment was not labeled with a date to discern when it had…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-07-14 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, it was determined that for one (R16) out of two residents reviewed for PASARR, the facility failed to ensure that PRN orders for psychotropic drugs were limited to 14 days. Findings include: The facility policy on psychotropic medications last updated October 2022, indicated, A psychotropic drug is any drug that affects brain activities . include but not limited to antianxiety [medications]. If the attending physician or prescribing practitioner believe it is important for the PRN to be extended beyond 14 days, they shall document their rationale in the residents medical record and indicate the duration for the PRN order. Review of R16's clinical record revealed: 6/1/23 - A hospice nursing note documented Recommendations: per hospice when patient unable to swallow, antianxiety medication every morning and evening as needed for anxiety. 6/2/23 - A Physicians order was written by R16's Attending Physician for R16 to receive an antianxiety medication every 12 hours as needed with no stop date. During an interview on 7/10/23 at 11:44 AM, E23 (RN)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-07-14 · tag F0790 — failed to provide dental care — isolated
    Provide routine and 24-hour emergency dental care for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, it was determined that for two (R32 and R118) out of four sampled residents for dental services, the facility failed to assist the resident in obtaining routine dental services. Findings include: Cross refer F656 The facilities policy titled, Dental Services, revised 10/2022, indicated The dental needs of each resident are identified through the physical assessment and MDS assessment process and addressed in each resident's plan of care. 1. Review of R32's clinical record revealed: 8/20/21 - R32 was admitted to the facility. 8/21/21 - Review of the care plan initiated 8/21/21 revealed no evidence of R32 having a care plan related to dentures or dental needs. 5/28/22 - Review of the MDS (Minimum Data Set) assessment documented that R32 had broken teeth or loosely fitting full or partial dentures. 5/28/23 - Review of the MDS assessment documented that R32 does not have broken teeth or loosely fitting full or partial dentures. 7/5/23 9:33 AM - An interview with R32 revealed that R32 has dentures that do not fit, resulting in R32 not wearing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2024-07-18 · tag F0867 — failed to act on quality-improvement findings — widespread
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on review of facility documentation, review of cited deficiencies from the facility's annual survey of 7/14/23 and staff interview, it was determined that the facility's Quality Assurance and Performance Improvement (QAPI) program failed to correct previously cited deficiencies. Findings include: 7/11/24 - A review of the facilities undated policy titled, Medication Regimen Review, lacked information regarding the time frames for a pharmacist response, urgent and non-urgent medication recommendations, or a time frame for a facility response to recommendations. 7/11/24 - A review of the 2567 from Annual and Complaint survey dated 7/14/23 revealed a previous deficiency cited for the facilities MRR policy and lack of time frames for response times. 7/12/24 9:48 AM - An interview with E1 (NHA) confirmed the MRR policy provided was current. The facility failed to update the MRR policy per the Plan of Correction dated 9/6/23 which indicated the facility would revise and update policy. 7/18/24 1:05 PM - Findings were reviewed with E1 (NHA) , E2 (DON), E3 (QA/IP), E4 (Corporate RN)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2023-07-14 · tag F0756 — failed to review each resident's drug regimen — widespread
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on record review and interview, it was determined that the facility failed to develop policies and procedures for the monthly MRR (Medication Regimen Reviews) that included time frames for different steps in the MRR process. Findings include: 7/7/23 11:52 AM - Review of the facilities undated policy titled, Medication Regimen Review, lacked information regarding the time frames for a pharmacist response, urgent and non-urgent medication recommendations, or a time frame for a facility response to recommendations. 7/14/23 - An interview during exit conference with E2 (DON) confirmed the MRR policy did not meet the expected requirements. 7/14/23 9:45 AM - Findings were reviewed with E1 (NHA), E2 (DON) and E3 (ADON) during the exit conference.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Part of a chain

This home belongs to PRESTIGE HEALTHCARE ADMINISTRATIVE SERVICES — 15 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 2 of 53.2-1.2 vs chain
Health inspection 2 of 53.0-1.0 vs chain
Staffing 4 of 52.9+1.1 vs chain
Quality measures 4 of 54.1≈ chain avg
The other 14 homes this chain runs (chain average 3.2★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
OGPA HOLDINGS LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 02/01/2025
COPPER DE TRUSTOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 02/01/2025
GOLD DE TRUSTOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 02/01/2025
SILVER DE TRUSTOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 02/01/2025
STAR DE I HOLDINGS LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 02/01/2025
STAR DE I TRUSTOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 02/01/2025
BUAH MD TRUSTOrganizationINDIRECT OWNERSHIP INTERESTsince 02/01/2025
WHEATON, MATHEWIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 02/01/2025
SIDES, JAMESIndividualADP OF THE SNFsince 09/29/2025

CMS files one row per role, so the 10 rows in the source record cover these 9 parties — each is shown once here with every role it holds. Nothing is omitted.

7 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$19.2M
Net patient revenuemost recent cost report
-15.0%
Operating marginrevenue minus expenses
Who pays — share of resident-days
Medicaid 77%Medicare 10%Other / private 12%

About 77% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$414per resident / day
operating cost
$12,584per month
≈ monthly operating cost
$360per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in DE

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Delaware Medicaid page.

Typical monthly cost in Delaware
$14,494/mo
Nursing home (semi-private)
$15,132/mo
Nursing home (private)
$7,600/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 085037. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-07-02, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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