Carrollwood Care Center
15002 Hutchinson Rd, Tampa, FL 33625 · For profit - Limited Liability company · 120 certified beds · (813) 960-1969 Medicare & Medicaid certified
This home’s record is mixed — some reassuring signs, some worth asking about.
- a middle-of-the-pack inspection score (3/5)
- no federal fines or payment denials on record
- lower-than-typical staff turnover (21% vs 45% nationally) — better care continuity
- a high number of inspection citations overall (18) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 3 of 5 |
| StaffingFrom payroll records (PBJ) | 3 of 5 |
| Quality measuresSelf-reported by the facility | 4 of 5 |
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 4 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
| Short-stay residentsrehab / post-hospital | 2 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 3 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 10.5% | 8.7% | 15.4% | better |
| Long-stay residents who lose too much weight | 9.4% | 5.5% | 5.4% | worse |
| Long-stay residents with a catheter left in their bladder | 0.0% | 0.3% | 0.9% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with a urinary tract infection | 0.0% | 0.7% | 2.0% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with depressive symptoms | 0.0% | 4.6% | 6.5% | check this* — see note marked star below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.0% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 0.5% | 2.5% | 3.3% | better |
| Long-stay residents whose ability to walk worsened | 11.2% | 9.5% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 14.8% | 14.4% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 100.0% | 99.2% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 5.5% | 4.5% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 1.7% | 10.5% | 21.2% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 9.1% | 8.6% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 3.5% | 1.5% | 1.4% | worse |
| Short-stay residents given the seasonal flu vaccine | 100.0% | 94.7% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 22.2% | 26.1% | 22.6% | typical |
| Short-stay residents with an outpatient ER visit | 6.3% | 9.1% | 12.0% | better |
| Long-stay hospitalizations per 1,000 resident days | 1.70 | 2.13 | 1.67 | typical |
| Long-stay outpatient ER visits per 1,000 resident days | 0.39 | 1.15 | 1.80 | better |
* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
44.5% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 127 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 27.2% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 92 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.67 therapist hours per resident per day in 2026Q1 — more than 91% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 38% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 44.5%CMS range 35.9–54.9 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 9.4%CMS range 6.8–12.6 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 27.2% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 23.9% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 31.5% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 67.3% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 100.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.6% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 1.9% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 7.8%CMS range 5.4–11.8 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.32 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 120 beds and averages 117.0 residents a day — about 98% occupied, or roughly 3 beds typically open. It runs essentially full — expect a waiting list. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.22 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.49 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.00 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.03 hrs/resident/day on weekends vs 3.30 on weekdays — 8% thinner on weekends. RN hours go from 0.58 to 0.26 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 21% is below the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
18 citations, most serious first. The 10 most serious are shown; the remaining 8 are one tap away and print in full.
- Potential for harm · Fcited before2025-01-08 · tag F0908 — failed to keep essential equipment working — widespreadKeep all essential equipment working safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, facility record review and staff interviews, the facility failed to ensure one of one kitchen dish washing machine was maintained and operated per the manufacturer's specifications related to wash cycle temperatures running below operation requirements. Findings included: On 1/5/2025 at 9:20 a.m. a kitchen tour was conducted with Staff N, Dietary Aide. He was observed operating the dish washing machine. Staff N stated he began washing dishes about ten minutes earlier, which would have been around 9:10 a.m. Staff N pushed a crate of dishes through the left side of the machine to be washed. The right side of the machine was observed with three crates of already washed dishes. Staff N revealed he believed the machine was operating at the required wash and rinse temperatures. He stated he had ran over ten crates of dishes during that time frame. Staff N did not know what the required wash and rinse temperatures were. On 1/5/2025 at 9:58 a.m. the Dietary Manager provided a full kitchen tour. The Dietary Manager revealed they operate a high temperature dish washing…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-01-08 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview the facility failed to ensure drugs and biologicals were securely stored in four resident rooms (211-B, 212-A, 212-B, 501-B, and 611-B) of 62 rooms and for one (700 hall cart) of three medication carts used in the facility. Findings included: An observation on [DATE] at 10:07 a.m. in room [ROOM NUMBER]-A showed an 8-ounce (oz) spray bottle of dermal wound cleanser laid on the nightstand at bedside. An observation on [DATE] at 10:17 a.m. in room [ROOM NUMBER]-B showed a 3.75 ounce (oz) of antifungal cream laid on the nightstand at bedside. An observation on [DATE] at 10:25 a.m. in room [ROOM NUMBER]-B showed a 2.5-ounce (oz) [Manufacture's name] hydrophilic wound dressing cream and two 18-ounce (oz) packets of preventative ointment laid on the nightstand at bedside. During an interview on [DATE] at 5:03 p.m. the Assistant Director of Nursing (ADON) and designated Infection Preventionist (IP) stated the 8-ounce (oz) spray bottle of dermal wound cleanser found in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-08 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interviews, the facility failed to ensure care plan interventions for contracture management and hand splinting/orthotics use were developed in a timely manner for one (#96) of forty sampled residents. Findings included: On 1/5/2025 at 10:30 a.m. Resident #96 was observed in bed with his hands out from the sheets and positioned on his upper chest. Both the Left and Right hand appeared severely contracted and without any splints or orthotics on. In an immediate interview, Staff M, Certified Nursing Assistant (CNA) revealed she did not have Resident #96 on her assignment for today but has had him on her assignment many times before. Staff M stated Resident #96 received total assistance and was dependent on staff with all his Activities of Daily Living (ADLs). She could not identify if Resident #96 had any actual contractures and did not know if he utilized or wore splints or orthotics on either of his hands. She revealed she had not seen him with splints or orthotics on his…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-08 · tag F0685 — isolatedAssist a resident in gaining access to vision and hearing services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews and record review, the facility did not ensure timely ophthalmology referral/consult was provided for one resident (#89) out of two residents reviewed. Findings included: On 01/05/2025 at 10:50 a.m. an observation and interview were conducted with Resident #89 in his room. Resident #89 requested surveyor to come closer because his vision was not the best. The resident stated he had seen the eye doctor at least twice but could not recall the dates. He sated he was told he needed glasses. Resident #89 stated he had bad cataracts. On 01/06/2025 at 12:29 p.m. an interview was conducted with the Optometrist who was conducting her monthly rounds. The Optometrist agreed Resident #89 had severe cataracts affecting his vision. She stated the process was to initially reach out to social services to inform her of who she is visiting as well as social service would provide a list of residents with request for Optometry. The Optometrist stated in the next 3 to 4 days, she will send the facility a list of the residents she had visited and their…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-08 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews, and record review, the facility did not ensure care and services were provided, resulting in an actual or potential decline in a pressure ulcer for two residents (#89 and #111) of seven residents sampled. Findings included: On 01/05/2025 at 10:51 a.m., an initial observation and interview were conducted with Resident #89 in his room. During the interview, Resident #89 stated he currently had a sore to my bottom and stated the wound had not been changed since Friday by Staff S, Registered Nurse (RN). Resident #89 stated he was told by someone the wound was getting worse but could not recall who told him this information. Resident #89 also stated the wound must be getting worse because the pain to his bottom is getting worse. On 01/05/2025 at 11:01 a.m., an observation and interview were conducted with Staff R, Registered Nurse/Unit Manager (RN/UM). With the consent of Resident #89, an observation was made with Staff R, RN/UM of Resident #89's wound. Staff R, RN/UM assisted the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-01-08 · tag F0694 — isolatedProvide for the safe, appropriate administration of IV fluids for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interviews and record review, the facility did not ensure a Peripherally Inserted Central Catheter (PICC) was maintained based upon current professional standards of practice for one (#106) out of three residents sampled. Findings included: On 01/05/2025 at 1:16 p.m. an observation was made of Resident #106 in her room with enteral tube feedings infusing. Resident #106 lifted her left arm to where a PICC line was observed. Further observation showed the catheter dressing dated 12/21/24. Staff K, Certified Nursing Assistant (CNA) made observation of the PICC line date and confirmed the date was 12/21/24. On 01/08/2025 at 10:28 a.m. an interview was conducted with Staff A, Licensed Practical Nurse/Unit Manager (LPN/UM). Staff A, LPN/UM confirmed no physician orders were provided in the care of Resident #106s PICC line. Staff A, LPN/UM stated usually when a resident has an order for a PICC line, a standard built in order set for central line catheter will be added as an order to ensure PICC line catheter and dressing assessments and dressing changes. Staff A,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-01-08 · tag F0759 — failed to keep medication error rate low — isolatedEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, record reviews, and interviews the facility failed to ensure the medication error rate was less than 5.00%. Twenty-six medication administration opportunities were observed, and six errors were identified for one resident (#88) of five residents observed. These errors constituted a 23.08% medication error rate. Findings included: On 01/07/2025 at 8:49 a.m., an observation was made of Staff F, Registered Nurse (RN) administering the following medications for Resident #88: -Glargine 10 units Subcutaneously -Biktarvy 50 milligrams/200 milligrams/25 milligrams oral tablet dispensed one tablet -Metoprolol 25 milligrams oral tablet dispensed one tablet -Paroxetine HCL 10 milligrams oral tablet dispensed two tablets -Famotidine 20 milligrams oral tablet dispensed one tablet -Aspirin 81 milligrams oral tablet dispensed one tablet -Prebiotic oral tablet dispensed one tablet -MiraLAX 17 grams dispensed one capful per manufacturer's -Breo 100 micrograms/25 micrograms inhaler provided one puff All medications were crushed, mixed in apple sauce and administer to Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-01-08 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview the facility failed to ensure nebulizer masks for three residents (#9, #92 and #221) out of 16 residents identified with nebulizer treatment orders were stored in a safe and sanitary manner. The facility failed to ensure staff wore appropriate Personal Protective Equipment (PPE) for one resident (#112) of 17 residents identified with GI (Gastronomy) tubes while care was provided. Findings included: An observation on 01/05/25 at 9:15 a.m. showed Resident #221's nebulizer mask laid on top of the provided respiratory storage bag at bedside. During an interview on 01/05/25 at 9:15 a.m. Resident # 221 stated he was administered nebulizer treatments for about 15 minutes before bed nightly. Review of the admission record showed Resident #221 was admitted to the facility on [DATE] with diagnoses that included but not limited to Pleural Effusion, not elsewhere classified and heart failure. Review of current physician orders for Resident #221 showed, Ipratropium-Albuterol…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-09-14 · tag F0759 — failed to keep medication error rate low — patternEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, and interview, the facility failed to ensure the medication error rate was less than 5.00%. Twenty - six medication administration opportunities were observed, and five errors were identified for three residents (#89, #73, and #111) of five residents observed. These errors constituted a 19.23 % medication error rate. Findings included: 1. On 09/13/2022 at 9:21 a.m. a medication observation was conducted alongside Staff B, Licensed Practical Nurse (LPN) as she prepared medications for Resident # 89. She said she had prepared all the ordered medications except one. She indicated at that time Olmesartan 40 mg (milligram) tablet was not in the medication cart. At that time Staff B went to the backup system and confirmed Olmesartan was not in the system. Staff B said she would need to reorder the medication so it would be available to be given later today. Medication reconciliation revealed a physician order for Olmesartan Medoxomil oral tablet 40 mg give 40 mg by mouth one time a day for hypertenison (HTN), order date 08/19/2022, was omitted at the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-09-14 · tag F0867 — failed to act on quality-improvement findings — patternSet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, it was determined the facility failed to provide Quality Assurance and Performance Improvement (QAPI) practice that demonstrated identification, monitoring and implementation of an effective Action Plan to improve findings of deficient practice identified on the recertification survey conducted 9/14/2022, regarding a medication error rate of greater than 5.0%. Findings included: 1. On 9/14/2022 during a recertification survey deficient practice was identified during medication administration and F759 was cited with a severity of D. Finding included: On 09/13/2022 at 9:21 a.m. a medication observation was conducted alongside Staff B, Licensed Practical Nurse (LPN) as she prepared medications for Resident # 89. She said she had prepared all the ordered medications except one. She indicated at that time Olmesartan 40 mg (milligram) tablet was not in the medication cart. At that time Staff B went to the backup system and confirmed Olmesartan was not in the system.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 8 citations
- Potential for harm · D2022-09-14 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and medical record review the facility failed to accurately assess and document a change in condition in accordance with professional standards of practice for three residents (#11, #45 and #13 ) out of three sampled residents for skin conditions. Findings included: 1. On 09/12/2022 at 11:06 a.m. Resident #11 was sitting up in his wheelchair and his left hand was noted with multiple intact scabs. The area between the thumb and index finger contained an intact scab. The middle finger was observed dark and ruby red in color. The knuckle just below the middle finger revealed paper tape stuck in place with dried bloody drainage. The fourth finger contained an intact scab. The fifth finger contained two intact scabs The first scab was below the nail bed. A second scab was just below the first one. Below the second scab contained an adhesive bandage. The adhesive bandage appeared old as it contained dried bloody drainage. Resident #11 stated, It hits the door when coming into the room.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-09-14 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to provide appropriate care and services by not administering physician ordered medications for one resident (#55) dependent on dialysis on the resident's scheduled dialysis days out of the sampled four residents. Findings included: A review of the admission Record showed Resident #55 was initially admitted into the facility on [DATE] with diagnoses that included dependence on renal dialysis and end stage renal disease. A review of Section O Special Treatments, Procedures, and Programs of the admission Minimum Data Set (MDS), dated [DATE], revealed the resident was receiving dialysis services. A review of the Order Summary Report with active orders as of 09/12/22 revealed Resident #55 had dialysis days on Tuesday, Thursday, and Saturday. There were no orders to hold medications on scheduled dialysis days. A review of the Medication Administration Record (MAR) dated 07/01/22 to 07/31/22 revealed the following: Aspirin Oral Tablet Chewable- Give 1 tablet po…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-09-14 · tag F0849 — isolatedArrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the facility failed to assure the plan of care for the coordination of care and services with the hospice provider was current for end-of-life care for one resident (#54) out of eleven residents receiving hospice services. Findings included: On 09/11/22 at 10:34 a.m. Resident #54's family member said he visits weekly but doesn't get to the facility as often as he would like. Resident #54's family member said she opens her eyes at times to eat and sometimes remembers my name. He went on to say she is receiving hospice services. A record review of Resident #54's admission Record revealed she has resided at the facility for over a year with diagnoses to include senile degeneration of the brain. Review of the Hospice Communication Binder reflected an Interim Plan of Care dated 04/15/2022. No further plans of care for hospice services were located. Progress notes, dated 07/26/2022, showed the Interdisciplinary Team (IDT) spoke with [family member] via phone for a scheduled care plan meeting. Resident care plan, current med (medications),…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2021-02-24 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review the facility did not maintain the kitchen in a safe and sanitary manner related to kitchen staff failing to use beard guards, failed to ensure that the range hood was free from dust and cobwebs, failed to ensure that the dish machine was free of white build-up, and failed to ensure that the walls were free from black bio-growth. Findings included: Observations during the initial tour of the kitchen on 2/21/21 at 9:34 AM revealed that the kitchen housed a range hood which was located over the stove and steam oven. Closer observation of the range hood revealed that the light cages were covered in dust particles. In addition, cobwebs were noted on the piping attached to the range hood. Continued observations at this time revealed that there were 2 large baking trays which contained dinner rolls stored on top of the steam oven and under the range hood. The trays of dinner rolls were not covered to protect the food items from the dust noted on the light cages of the range hood. Interview at the time of observation with Staff I, Cook,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2021-02-24 · tag F0908 — failed to keep essential equipment working — patternKeep all essential equipment working safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, record review and interview the facility failed to maintain kitchen equipment in a safe operating condition, related to a 6 burner stove and a dish machine. Findings included: Observations during the initial tour of the kitchen on 2/21/21 at 9:34 AM revealed that the kitchen housed a 6 burner stove which was located in the center of the kitchen. Inspection of the stove with Staff I, Cook, revealed that the left back burner and the center back burner did not light when the knob was placed to the on position. The cook was noted to light a piece of paper towel from a lit burner and light both the left back burner and the center back burner with the lit paper towel. Observations of the dish machine during the initial tour on 2/21/21 at 9:47 AM revealed that the dish machine was in use. Interview at this time with Staff H, Dietary Aide, revealed that the dish machine was a low temperature machine. When asked by this surveyor to test the sanitizer levels in the machine she utilized the test strips for the 3 compartment sink. Staff H was noted to put the test strips…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-02-24 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interview and record review the facility failed to maintain resident rooms in a safe and clean manner for 2 of 39 (#62, #91) sampled residents. Findings included: 1. Observations on 2/21/21 at 10:26 AM of Resident #62's room/bathroom during the initial tour of the facility revealed the following: -Call light string in Resident #62's bathroom was wrapped around the grab bar located next to the toilet. -1 of 2 portable oxygen tanks was noted to be freely standing in the corner of the resident's room unsecured. -2 pieces of stainless steel cutlery and 3 pieces of disposable cutlery were stored in the toothbrush holder and on the soap dispenser. -A regular ceramic plate covered by another plate was stored on the side of the bathtub, next to the garbage. -A soiled washcloth was hanging on the grab bar located in the resident's bathroom next to the toilet. -Ceramic floor around the toilet located in Resident #62's bathroom was soiled with a brown substance. 2. Observations on 2/21/21 at 10:46 AM of Resident #91's room revealed that there was an oxygen tank sitting…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-02-24 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide respiratory care in accordance with standards of practice and the comprehensive plan of care for two (#62 and #91) sampled residents out of 17 facility residents receiving respiratory treatment. Findings included: 1. Observation of Resident #62's 2/21/21 at 10:26 AM revealed that his oxygen tubing was lying on the floor. The resident was noted to be able to sit at his room door and go into his bathroom while the oxygen tubing was still attached to both him and the tank. The tubing was noted to drag across the floor and wheeled over by the resident's wheelchair as he maneuvered around his room. (Photographic evidence obtained). Observations of Resident #62's room on 2/23/21 at 12:50 PM revealed the resident sitting in his wheelchair in the doorway of his room. The residents oxygen concentrator was on the far side of the room close to the window and the oxygen tubing was noted to be stretched across the room . At this time the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-02-24 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to maintain an infection prevention program to prevent the transmission of infections as evidenced by: 1) failing to ensure four staff members (Staff N, O, A, and B) donned Personal Protective Equipment (PPE) needed when entering isolation precaution rooms and practiced proper hand hygiene for three (#13, #66, and #86) out of six residents in isolation rooms outside of the Persons Under Investigation (PUI) unit, and 2) failing to ensure one staff member (Staff P) practiced proper infection control during medication administration and use of shared medical equipment for one (#150) of four residents observed during medication administration. Findings Included: 1. During a tour of the 400 hall on 2/21/21 at 9:15 a.m. two isolation caddies were observed in the hallway to be used for Resident #13 and #66. No isolation precaution signs were observed on the doors. On 2/21/21 at 10:10 a.m., Staff O, Certified Nursing Assistant (CNA) confirmed she had…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Part of a chain
This home belongs to FLORIDA INSTITUTE FOR LONG-TERM CARE — 17 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 3 of 5 | 2.2 | +0.8 vs chain |
| Health inspection | 3 of 5 | 1.9 | +1.1 vs chain |
| Staffing | 3 of 5 | 3.2 | -0.2 vs chain |
| Quality measures | 4 of 5 | 4.1 | ≈ chain avg |
The other 16 homes this chain runs (chain average 2.2★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| FI-CARROLLWOOD CARE, LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 12/23/2002 |
| FLORIDA INSTITUTE FOR LONG TERM CARE LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST; ADP OF THE SNF | 100% | since 04/03/2025 |
| JAFFE, HOWARD | Individual | CORPORATE OFFICER | — | since 07/01/2014 |
| KATZ-HALL, KATHY | Individual | CORPORATE OFFICER | — | since 07/01/2014 |
| MULLARKEY, JAMES | Individual | CORPORATE OFFICER | — | since 07/01/2014 |
| RICHMOND, PENNY | Individual | CORPORATE OFFICER | — | since 07/01/2014 |
| AEGIR HEALTH MANAGEMENT LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 04/03/2025 |
| CONSULTING SUPPORT SERVICES, LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 04/03/2025 |
| FACILITY SUPPORT COMPANY, LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 03/20/2025 |
| KANE FINANCIAL SERVICES, LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 03/20/2025 |
| LUACES, KIMBERLY | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 05/04/2020 |
| STANTON, SUSAN | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 09/28/2016 |
| OMEGA HEALTH INVESTORS, INC | Organization | ADP OF THE SNF | — | since 07/01/2003 |
| SELECT REHABILITATION, LLC | Organization | ADP OF THE SNF | — | since 08/19/2016 |
CMS files one row per role, so the 21 rows in the source record cover these 14 parties — each is shown once here with every role it holds. Nothing is omitted.
8 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $159K paid to related parties (affiliated landlords or management companies) in its most recent cost report.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in FL
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Florida Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 105553. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-01-08, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.