No sales calls · nothing personal collected unless you ask us to · no facility pays to be here
Text size
Contrast

Bridgeway Senior Living

111 East Washington, Bensenville, IL 60106 · For profit - Limited Liability company · 226 certified beds · (630) 766-5800 Medicare & Medicaid certified

Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse-prevention, restraint, or reporting citations — no harm found (F0604, F0609) — most recent Jan 20261 immediate-jeopardy citation1 actual-harm citation CMS recorded as corrected before the inspection ended (past non-compliance)$40,798 in federal fines
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604, F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • inspectors cited 1 immediate-jeopardy problem — the most serious level
  • inspectors recorded 1 serious finding as past non-compliance — the problem was found, fixed, and verified before the survey closed, so it is history rather than a current condition, but it is still worth asking what changed
  • a high number of inspection citations overall (60) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $40,798 in federal fines (most recent 2026-04-25)
  • its facility-reported quality-measure score sits well above its independent inspection score
  • its independent health-inspection rating is low (2/5)
  • its payroll-based staffing rating is low (1/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 1 of 5
Quality measuresSelf-reported by the facility 4 of 5

Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★★ 3/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
440 S York Rd · (630) 521-9700 · Call to confirm hours
Pharmacy
700 W Irving Park Rd
Grocery
224 W Green St · (630) 350-1661 · Call to confirm hours
Park
301 E Memorial Rd · (630) 766-7015 · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 4 of 5
Long-stay residentspeople who live here 4 of 5
Short-stay residentsrehab / post-hospital 4 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased10.8%13.4%15.4%better
Long-stay residents who lose too much weight7.0%6.3%5.4%worse
Long-stay residents with a catheter left in their bladder0.0%0.9%0.9%better
Long-stay residents with a urinary tract infection0.0%1.5%2.0%better
Long-stay residents with depressive symptoms68.8%54.2%6.5%worse than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.2%0.1%0.1%worse
Long-stay residents with falls causing major injury2.6%3.1%3.3%better
Long-stay residents whose ability to walk worsened10.5%14.3%16.1%better
Long-stay residents on antianxiety or hypnotic medication10.3%18.3%18.9%better
Long-stay residents given the seasonal flu vaccine84.9%91.8%95.3%worse
Long-stay residents with pressure ulcers4.1%4.8%4.7%better
Long-stay residents with worsening bladder/bowel control9.1%20.6%21.2%better
Long-stay residents who got an antipsychotic medication — see the note below the table9.9%21.7%17.1%better
Short-stay residents who newly got an antipsychotic medication0.0%2.2%1.4%better
Short-stay residents given the seasonal flu vaccine41.5%63.1%79.4%worse
Short-stay residents rehospitalized after admission16.2%26.1%22.6%better
Short-stay residents with an outpatient ER visit11.7%13.9%12.0%typical
Long-stay hospitalizations per 1,000 resident days2.692.021.67worse
Long-stay outpatient ER visits per 1,000 resident days2.322.221.80worse

‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

55.4% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 99 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

55.4%U.S. median 51.5%
Got home and stayed home
9.4%U.S. median 10.7%
Went back to hospital
32.7%U.S. median 56.6%
Met the expected recovery
0.22U.S. median 0.30
Therapy hours / resident / day
0.11hours / resident / day
Physical therapy
0.09hours / resident / day
Occupational therapy
0.02hours / resident / day
Speech therapy

Met the expected recovery: 32.7% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 55 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.22 therapist hours per resident per day in 2025Q4 — more than 28% of the 13,714 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 22% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 14% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF55.4%CMS range 46.4–67.351.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF9.4%CMS range 6.7–12.710.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge32.7%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge29.1%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge32.7%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.—
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge96.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay2.7%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened2.7%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization9.2%CMS range 5.8–13.17.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.131.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.50
RN hours/ resident / day
0.69
LPN hours/ resident / day
1.68
Aide hours/ resident / day
2.87
Total nurse hours/ resident / day
0.44
RN hoursweekends
38.0%
Total nursing turnover
53.1%
RN turnover

How full it usually is: this home is certified for 226 beds and averages 156.3 residents a day — about 69% occupied, or roughly 70 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 2.87 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.50 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.68 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.50 hrs/resident/day on weekends vs 2.94 on weekdays — 15% thinner on weekends. RN hours go from 0.57 to 0.45 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 38% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

14 ↓
deficiencies at the latest standard inspection (2026-01-15)
17
at the previous standard inspection (2024-12-13)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

60 citations, most serious first. The 15 most serious are shown; the remaining 45 are one tap away and print in full.

  • Immediate jeopardy · Jcited before2024-07-01 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to identify a change in a resident condition, failed to provide frequent monitoring, failed to provide accurate information to the physician, and failed to transfer R2 to the hospital in a timely manner. This failure resulted in R2 experiencing a slow deterioration from the morning of [DATE], until she was transferred to the hospital at 12:30 PM on [DATE], in critical condition. R2 died at the hospital on [DATE] from septic shock. This applies to 1 of 3 residents (R2) reviewed for quality of care in the sample of 11. The Immediate Jeopardy began on [DATE] at 1:18 AM when V28 (LPN - Licensed Practical Nurse) failed to identify R2's change in condition, complete an assessment, obtain vital signs, and notify R2's physician. This failure continued when V19 (LPN) failed to provide frequent monitoring, provide accurate information to the physician, and transfer R2 to the hospital in a timely manner. V3 (DON - Director of Nursing) was notified of Immediate…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2026-07-23 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on the interview and record review, the facility failed to ensure a resident's monthly atypical antipsychotic injection and oral antibiotics were administered as ordered. This failure resulted in a resident experiencing unstable behaviors with a subsequent involuntary psychiatric admission.This applies to 1 of 4 residents (R4) reviewed for significant medication errors.On 07/21/2026 at 10:05 AM, V18 (R4's family member) stated that R4 receives Invega (atypical antipsychotic medication) injections on the 5th of each month, and in July she did not receive it. V18 said on 07/12/2026, R4 also received an order for an oral antibiotic treatment for a urinary tract infection, but R4 did not receive her antibiotic either. V18 said R4's psychiatric symptoms worsened and the facility petitioned and transferred R4 to the hospital on [DATE]. V18 stated R4 was admitted to the behavioral hospital and is still admitted .R4's Active Physician Orders as of 7/14/2026 showed an order for Invega Sustenna Intramuscular…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has plan of correction
  • Actual harm · Gcited before2026-04-25 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure the safety of resident during care. This failure resulted in R1 falling from her bed during peri care, sustaining a scalp laceration, and needing transferred to a local hospital for sutures. This applies to one of three residents (R1) reviewed for safety in the sample of three. This past non-compliance occurred from 3/29/26 to 3/30/26.The findings include:The facility face sheet for R1 shows she was admitted to the facility with diagnoses to include conversion disorder with seizures, dementia, aphasia (communication disorder) and dysphagia (difficulty swallowing). The facility assessment dated [DATE] shows R1 to have severe cognitive impairment and is dependent on staff for all care including bed mobility.The Facility Fall Report dated 3/29/26 shows that at 2:20 PM that day, R1 was being assisted with incontinence care by V3 Registered Nurse (RN) while R1 was lying in bed. R1 was lying on her right side when V3 was reaching over to grab a towel,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Past Non-Compliance
  • Actual harm · Gcited before2025-08-15 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide a safe environment and implement care plan interventions to prevent a fall that resulted in injury.This applies to 1 of 3 residents (R12) reviewed for falls in the sample of 14.This failure resulted in R12, experienced a fall that resulted in a right hip fracture and required hospitalization.The findings include:R12's EMR (Electronic Medical Record) showed R12 was admitted to the facility on [DATE], with multiple diagnoses including dementia, unspecified combined chronic diastolic and systolic congestive heart failure, history of falling and chronic kidney disease. R12 was transferred to the hospital on August 12, 2025.R12's MDS (Minimum Data Set) dated July 14, 2025, showed R12 was severely cognitively impaired, and needed assistance with ADLs including supervision with eating, partial assistance with oral hygiene and upper body dressing, substantial assistance with lower body dressing, bathing, bed mobility and transfer and dependent on staff…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2024-03-07 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to have fall prevention interventions in place for a resident at risk for falls. This failure resulted in R1 falling out of bed and sustaining a subdural hematoma. This applies to 1 of 3 residents (R1) reviewed for accidents. The findings include: The facility's [DATE], Final Serious Injury Incident and Communicable Disease Report documented the following: CNA [Certified Nurse Assistant] notified the nurse on duty that R1 was noted on the floor by her bed. R1 stated that she was trying to get something off her table when she tipped over and fell from the bed. R1 was observed with a hematoma and bleeding to the left side of the head. Report showed, Root Cause: Per R1, she was trying to get something from her table when she tipped over and fell from her bed. R1 possibly hit her head on the bedside table causing the hematoma to left side of head. The Report did not mention that a fall mat was in use at the time of R1's fall. The facility's [DATE], Post Fall…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-03-27 · tag F0694 — isolated
    Provide for the safe, appropriate administration of IV fluids for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to have orders in place to manage a resident's PICC (peripherally inserted central catheter) Line. This applies to 1 of 3 residents (R1) reviewed for intravenous lines in the sample of 3. The findings include:R1's Face Sheet shows that he was admitted to the facility on [DATE] with diagnoses including Nontraumatic Subarachnoid Hemorrhage, Acute and Subacute Infective Endocarditis, Pleural Effusion and Psychoactive Substance-induced Mood Disorder. R1's admission orders include the administration of 2 IV (intravenous) antibiotics to be administered through the PICC Line 2-3 times a day. R1's admission orders show no orders for the care, flushing or dressing changes for the PICC Line. On 3/27/26 at 12:35PM V4(RN-Registered Nurse) stated, We do routine flushes, dressing changes every 7 days, check to make sure there is a cap on the end, when we remove it, we measure it, check arm circumference. The night shift does all of that. Those orders are part of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-03-27 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to administer antibiotics as ordered by the physician and notify the physician when those antibiotics were not administered. This applies to 1 of 3 residents (R1) reviewed for significant medication errors in the sample of 3. The findings include: R1's Face Sheet shows that he was admitted to the facility on [DATE] with diagnoses including Nontraumatic Subarachnoid Hemorrhage, Acute and Subacute Infective Endocarditis, Pleural Effusion, and Psychoactive Substance-induced Mood Disorder. R1's Medication Administration Record (MAR) dated February 2026 shows that R1 was scheduled to receive Vancomycin (Antibiotic) 1750mg/350ml every 12 hours for infection. This same document shows that R1's dose of Vancomycin was not administered on 2/26 at 9:00PM, 2/27 at 9:00PM, 2/28 at 9:00AM and 2/28 at 9:00PM. On 3/27/26 at 11:00AM V3 (LPN- Licensed Practical Nurse) stated, I don't know why I did not give the Vancomycin on those days. He came in on the 26th- it probably…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-01-15 · tag F0585 — failed to handle grievances — pattern
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to follow the facility policy for filing grievances or complaints, failed to ensure residents know how to file a grievance and failed to make the grievance forms readily available for residents to complete. This applies to 8 of 8 residents (R8, R15, R26, R61, R78, R120, R121, R175) who attended the resident meeting in the sample of 30. The findings include:On January 13, 2026, at 10:30 AM, R8, R15, R26, R61, R78, R120, R121, and R175 attended the Resident Meeting along with V38 (Ombudsman) as part of the annual survey. R15 was identified as the Resident Council President and all residents who attended the meeting identified themselves as regular attendees of the facility's Resident Council meetings. When all residents were asked if they were aware of how to file a concern or grievance with the facility, each attendee responded no. Each resident agreed they did not know where the grievance forms were kept or if they could file a grievance anonymously. In…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-01-15 · tag F0677 — failed to help fully-dependent residents with daily care — pattern
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to assist residents identified as needing assistance with nail care and personal hygiene.This applies to 5 of 5 residents (R27, R49, R63, R92 and R133) reviewed for ADL (activities of daily living) in the sample of 30.The findings include:1. R92 had multiple diagnoses including, Parkinson's disease without dyskinesia with fluctuations and mild dementia with psychotic disturbance, based on the face sheet. R92's quarterly MDS (minimum data set) dated October 28, 2025, showed that the resident was cognitively impaired. The same MDS showed that the resident required total assistance from the staff with his ADLs, including personal hygiene. On January 12, 2026 at 10:37 AM, R92 was sitting in his reclining wheelchair inside the unit dining room. R92 was verbally responsive but confused. R92 had accumulation of long and unkempt facial hair, and his fingernails were long, jagged with black substances under some of the nails. V6 (RN (Registered…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-01-15 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to provide safe medication storage and labelling practices for residents receiving prescription and narcotic medications.This applies to one nursing unit and 7 of 7 residents (R3, R33, R88, R91, R106, R107, and R141) reviewed for medication storage in the sample of 30.The findings include:1. According to the face sheet, R88 had multiple diagnoses, including glaucoma, hypertension, and vascular dementia. R88's POS (Physician Order Summary) dated October 18, 2024, showed an active order for latanoprost ophthalmic solution 0.005 percent, and to instill one drop in both eyes at bedtime for decreased eye pressure. On January 14, 2026, at 10:35 AM, during a medication cart inspection with V22 (Nurse), R88's prescribed latanoprost eye drop solution was opened, and there was no open or discard date written on the eye drop bottle or box. V22 said the nurses administer the eye drop to R88 every night. 2. According to the face sheet, R3 had multiple diagnoses, including hypertension, cerebral infarction, multiple…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-01-15 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility prevented a resident from utilizing their motorized wheelchair and failed to obtain the resident's consent before modifying a resident'smotorized wheelchair. This applies to 1 of 1 residents (R175) reviewed for resident rights in the sample of 30. The findings include:R175 admission record showed R175 was admitted to the facility on [DATE], with multiple diagnoses including quadriplegia C5-C7 incomplete, chronic respiratory failure, malignant neoplasm of uterus, alcohol abuse, major depressive disorder, anxiety disorder and post-traumatic stress disorder. R175's MDS (Minimum Data Set) dated December 23, 2025, showed R175 was cognitively intact and required assistance with ADL's including set up assistance with eating and oral hygiene, supervision with personal hygiene, partial assistance with upper body dressing and rolling side to side in bed, substantial assistance with bathing and lower body dressing and dependent on staff assistance for toileting, footwear,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-01-15 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to complete the referral process to obtain a motorized wheelchair per a resident's request in order for the resident to gain more independence with mobility. This applies to 1 of 1 residents (R8) reviewed for accommodation of needs in the sample of 30. The findings include:R8's face sheet showed R8 was admitted to the facility on [DATE], with multiple diagnoses including Parkinson's disease, type 2 diabetes, low back and left hip pain, chronic obstructive pulmonary disease, bipolar disorder, and unsteadiness on feet. R8's MDS dated [DATE], showed R8 was cognitively intact and required assistance with ADLs including set up assistance with eating, personal hygiene and bed mobility, supervision with oral hygiene, dressing and transfer. On January 12, 2026, at 1:40 PM, R8 stated there was a motorized wheelchair ordered by her physician because she was having increased pain while walking but was not delivered to the facility because V37 (Social…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-01-15 · tag F0604 — failed to not use physical restraints improperly — isolated
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record reviews, the facility failed to provide ongoing monitoring and reassessment of a physical restraint, implement restraint-reduction interventions, and ensure that a physical restraint was used only when medically necessary. This applies to 1 of 1 residents (R147) reviewed for physical restraints in the sample of 30. The findings include: R147 was admitted to the facility on [DATE], with multiple diagnoses, including intervertebral disc degeneration of the lumbar region. hypercholesterolemia, hypertension, osteoarthritis of the left hip and knee, dementia, chronic embolism and thrombosis, Alzheimer's Disease, anxiety disorders, varicose veins, and osteoporosis.On January 12, 2026, at 11:36 AM, R147 was seated in a wheelchair with a secured lap cushion on her lap, resting against the trunk of her body. R147's wheelchair was pushed up against a corner table in the dining room. R147 attempted to move the secured lap cushion but was unsuccessful. At 2:00 PM, R147 was still…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-01-15 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and record reviews the facility failed to ensure allegations of abuse were reported to the designated abuse coordinator and state agency. This failure applies to one of two residents (R175) reviewed for abuse in a total sample of 30 residents. Findings include:R175 was admitted to the facility 09/17/2025 with a diagnosis of Quadriplegia, Chronic Post Traumatic Stress Disorder, Recurrent Major Depressive Disorder, Anxiety Disorder, and Uterine Cancer On January 12, 2026, at 11:55 AM, R175 said some staff are really rough and that sometime last week V36 (Certified Nursing Assistant) gouged her during incontinence care and made her bleed. R175 reported this to a few aides including V35 (Certified Nursing Assistant). On January 12, 2026, at 1:35 PM, R175 said V35 (Certified Nursing Assistant) saw the scratch left on her from V36 (Certified Nursing Assistant) providing personal care the next day after it happened. On January 13, 2026, at 2:00 PM, V35 (Certified Nursing Aide) said R175 told her when V36 (Certified Nursing Assistant) was providing incontinence care she…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-01-15 · tag F0627 — isolated
    Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to adequately assess a resident for discharge planning in accordance with their policy. This applies to 1 of 1 residents (R61) reviewed for discharge planning in the sample of 30. The findings include:R61 was admitted to the facility on [DATE], with multiple diagnoses including radiculopathy, type 2 diabetes, low back pain, benign prostatic hyperplasia without lower tract symptoms and acquired ichthyosis. R61's MDS (Minimum Data Set) dated December 19, 2025, showed R61 was cognitively intact and required set up assistance with eating and showering and was independent with all other ADLs including, grooming, toileting, dressing, bed mobility, transfer, and ambulation. On January 12, 2026, at 11:52 AM, R61 stated he wanted to be discharged from the facility and go to independent or supportive living, but staff are not assisting him to reach that goal. R61 stated he only receives his medication from the nurses, and he is independent in taking…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
Show the remaining 45 citations
  • Potential for harm · D2026-01-15 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure the Minimum Data Set (MDS) assessment accurately reflected the use of a restraint and oxygen therapy.This applies to 2 of 2 residents (R9 and R147) reviewed for accuracy of assessments in a sample of 30. The findings include: 1. R147 was admitted to facility on July 28, 2024, with multiple diagnoses including intervertebral disc degeneration of lumbar region, hypercholesterolemia, hypertension, osteoarthritis of the left hip and knee, dementia, chronic embolism and thrombosis, Alzheimer's disease, anxiety disorders, varicose veins, and osteoporosis.R147's quarterly MDS dated [DATE], show R147 has severe cognitive impairment. Section P of the MDS shows R147 does not utilize a restraint. On January 12, 2026, at 11:36 AM R147 was in the dining room pushed up to a corner table with a secured lap cushion attached to her wheelchair. R147 was not able to move the lap cushion.On January 14, 2026, at 11:04 AM V18 (Licensed Practical Nurse)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-01-15 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to off-load the heels of a resident, who has facility-acquired pressure ulcers. This applies to 1 of 3 residents (R176) reviewed for pressure ulcers in the sample of 30. The findings include:The EMR (Electronic Medical Records) shows R176 was admitted to the facility on [DATE], with multiple diagnoses including, congestive heart failure, other abnormities of gait and mobility, and dementia. R176's MDS (Minimum Data Set) dated December 31, 2025, shows R176 has severe cognitive impairment, requires substantial/maximal assistance for bed mobility and transfers. R176 is frequently incontinent of bowel and bladder. R176's MDS continues to show R176 is at risk of developing a pressure ulcer and did not have any pressure ulcers at the time of the MDS assessment. R176's initial wound evaluation dated January 8, 2026, shows R176 has unstageable DTI (Deep Tissue Injury) with intact skin on both left and right heels. R176's initial wound evaluation…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-01-15 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record reviews the facility failed to failed to provide adequate care and services to maintain adequate nutritional status by failing to monitor food intake and offer offering meal alternatives similar nutritive value, encourage resident intake of meals, and ordering and providing nutritional supplements as recommended by the dietitian for residents with low body weights and poor oral intake. This failure applies to three of six residents (R18, R49, and R105) reviewed for nutrition in a total sample of 30 residents. Findings include:1. According to the face sheet, R49 was admitted to the facility on [DATE], and had multiple diagnoses, including chronic obstructive pulmonary disease, type 2 diabetes mellitus, abnormalities of gait and mobility, and lack of coordination. R49's MDS (Minimum Data Set) dated December 23, 2025, showed R49 had moderate cognitive impairment and required supervision or touching assistance from the staff for eating. R49's Nutrition care plan initiated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-01-15 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure the resident received oxygen as prescribed. This applies to 3 of 4 resident (R7, R9, and R81) reviewed for oxygen administration in a sample of 30.The findings include: 1.R7 was admitted to the facility on [DATE], with diagnoses including acute and chronic respiratory failure with hypoxia, other pneumonia, heart failure, and COPD (chronic obstructive pulmonary disease) with acute exacerbation. R7's POS (Physician Order Sheet), dated 01/03/2026 shows an order for oxygen administration as oxygen at 7 LPM (liters per minute) per NC (nasal canula) every shift for COPD. On 1/12/2026 at 10:54 AM, R7 was lying in bed and was receiving between 8 to 8.5 LPM via NC. On 1/13/2026 at 12:15 PM, R7 was receiving between 8.5 to 9 LPM via NC, R7 was irritable and uncomfortable and was using accessory muscles to breathe. V16 (RN-Registered Nurse) verified that R7's oxygen rate was set between 8.5 to 9 LPM. V16 stated the oxygen rate should be set…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-01-15 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure a resident with complaint of pain was reassessed and provided interventions to relieve pain in accordance with facility policy. This applies to 1 of 1 residents (R8) reviewed for pain management in the sample of 30. The findings include:R8's face sheet showed R8 was admitted to the facility on [DATE], with multiple diagnoses including Parkinson's disease, type 2 diabetes, low back and left hip pain, chronic obstructive pulmonary disease, bipolar disorder, and unsteadiness on feet. R8's MDS dated [DATE], showed R8 was cognitively intact and required assistance with ADLs including set up assistance with eating, personal hygiene and bed mobility, supervision with oral hygiene, dressing and transfer. R8's care plan initiated on November 3, 2025, showed no non pharmacological interventions to address pain. R8's care plan initiated on November 22, 2025, showed R8 developed a behavior of calling 911 due to unrelieved pain with an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-01-15 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to implement infection control practices including hand hygiene during dining and the use of personal protective equipment for residents on isolation and enhanced barrier precautions. This applies to 2 of 4 residents (R74, R92) reviewed for infection control in the sample of 30. The findings include: 1. R92 had multiple diagnoses including, oral phase dysphagia and adult failure to thrive, based on the face sheet. R92's active order summary report showed an order dated December 20, 2025, for a bolus tube feeding four times a day. On January 13, 2026, at 1:38 PM, an EBP (Enhanced Barrier Precaution) sign was posted on the door of R92's room. The EBP sign showed that providers and staff must wear gloves and gown during high-contact resident care activities, including during feeding tube device care or use. Inside the room, R92 was sitting in his reclining wheelchair. V5 (Registered Nurse) was inside the room to administer the bolus feeding of R92 via the gastrostomy tube. V5 administered the ordered initial water…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-12-27 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure a safe, clean, and comfortable environment. This applies to 1 of 5 residents (R5) reviewed for environment in a sample of 5. The findings include:R5's face sheet shows multiple diagnoses, including Parkinson's disease, bipolar disorder, paranoid schizophrenia, unspecified dementia, hypertension, and chronic diastolic heart failure. R5's Minimum Data Set (MDS) shows impaired cognition, impaired mobility, poor safety awareness, and increased fall risk.On 12/26/2025 at 11:45 AM, two floor tiles were raised and uneven in the left corner of the R5's room, creating an unstable surface. V10 (Maintenance Director) acknowledged the tiles were uneven and stated they should have been repaired when it was initially identified. V5 added the uneven flooring contributed to instability of furniture placed on top of the tiles.The window in R5's room had rotting wood, peeling paint, and a non-functioning crank, preventing the window from opening or closing. A piece of wood had been placed on the sill as a makeshift…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-09-14 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based in interview and record review the facility failed to follow its policy to notify resident representative of a change in condition.This applies to 1 of 3 residents (R5) reviewed for notification of change in the sample of 7.The findings include:R5's EMR (Electronic Medical Record) showed R5 was admitted to the facility on [DATE], with multiple diagnoses including type 2 diabetes, diastolic congestive heart failure, gout, chronic kidney disease stage 3, and morbid obesity. R5's MDS (Minimum Data Set) dated July 29, 2025, showed R5 was cognitively intact and required assistance with ADLs including set up assistance with eating and oral hygiene, supervision with personal hygiene, partial assistance with bed mobility, transfer and upper body dressing, substantial assistance with lower body dressing, toileting, and bathing and dependent on staff assistance with footwear.On September 11, 2025, at 3:12 PM, V15 (LPN) stated she was R5's nurse on September 6, 2025, during the night shift. V15 stated at 10:40 PM, R5…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-14 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to follow its policy and perform an assessment on a resident who exhibited a change in condition.This applies to 1of 3 residents (R5) reviewed for assessment in the sample of 7.The findings include:R5's EMR (Electronic Medical Record) showed R5 was admitted to the facility on [DATE], with multiple diagnoses including type 2 diabetes, diastolic congestive heart failure, gout, chronic kidney disease stage 3, and morbid obesity. R5's MDS (Minimum Data Set) dated July 29, 2025, showed R5 was cognitively intact and required assistance with ADLs including set up assistance with eating and oral hygiene, supervision with personal hygiene, partial assistance with bed mobility, transfer and upper body dressing, substantial assistance with lower body dressing, toileting, and bathing and dependent on staff assistance with footwear.On September 11, 2025, at 3:40 PM, V16 (RN) stated she was R5's nurse on September 7, 2025, during the 7:00AM to 3:30 PM (day shift), V16…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-08-15 · tag F0677 — failed to help fully-dependent residents with daily care — pattern
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide care timely incontinence care. This applies to 4 of 6 residents (R1, R2, R3, R4) reviewed for incontinence care in the sample of 11. The findings include: 1. R1's EMR (Electronic Medical Record) showed R1 was admitted to the facility on [DATE], with multiple diagnoses including unspecified dementia, aphasia, dysphagia with gastrostomy tube status, and conversion disorder with seizures or convulsions.R1's MDS (Minimum Data Set) dated April 29, 2025, showed R1 was severely cognitively impaired and required assistance with ADLs including dependent on staff assistance for bathing, dressing, grooming, toileting, bed mobility, and transfer and was always incontinent of bowel and bladder.R1's incontinence care plan initiated on October 10, 2022, showed to provide R1 with incontinence care every 2 hours or more often as needed.On August 11, 2025, at 4:32 PM, R1 was provided incontinence care by V8 (CNA) and V9 (CNA). R1 had a disposable…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-01-28 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY . Based on observation, interview, and record review the facility failed to provide the necessary services to maintain good personal hygiene for 1 of 3 residents (R9) reviewed for activities of daily living in a sample of 3. Findings include: On 1/21/25 at 11:10 AM, observed R9 lying in a bariatric bed. R9 was alert, oriented x 3. R9 had disheveled hair, nails were overgrown in both hands and both feet and the nails had brownish debris underneath them. R9 stated, one day last week, no one provided her perineal care and she was left wet the whole shift. R9 could not remember the date. R9 stated, at the moment, her brief, bedsheet and her blanket were wet. R9 lifted her gown. Observed that R9 had a wet disposable brief. R9 stated, she had been wet for almost an hour. R9 stated, either she had to wait until someone comes in to check on her or she has to holler because her call light was not working. R9 stated, probably the CNAs (Certified Nursing Assistants) were on lunch break. R9's face-sheet showed she was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-01-28 · tag F0919 — failed to provide a working call system — isolated
    Make sure that a working call system is available in each resident's bathroom and bathing area.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure a resident's call light was in working condition and the resident receives services within a reasonable timeframe. This applies to 1 of 3 residents (R9) reviewed for call lights in the sample of 9. Findings include: On 1/21/25 at 11:10 AM, observed R9 lying in a bariatric bed. R9 was alert, oriented x 3. R9 stated, her brief, bedsheet and blanket were wet. R9 lifted her gown. Observed that R9 had a wet disposable brief. R9 stated, she had been wet for almost an hour. R9 stated, her call light was broken since the previous day. No one had fixed it. R9 stated, either she had to wait until someone comes in to check on her or she had to holler. Observed R9 press the call light and it didn't work. Observed that R9 did not have any other alternative method to call the nursing staff. On 1/22/25 at 9:00 AM, V16 (CNA) and V17 (CNA) were transferring R9 to her wheelchair. Asked them if R9's call light was working, and they stated it was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-12-13 · tag F0804 — failed to serve food at safe, palatable temperature — widespread
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to follow recipes as instructed for palatability. This applies to all residents that receive regular diets, regular or pureed texture, prepared in the facility kitchen. Findings include: The facility's Long-Term Care Facility Application for Medicare and Medicaid (Form CMS-Centers for Medicare and Medicaid Services-671) dated 12/10/24 documents that the total census was 159 residents. On 12/10/24 at 4:15 PM, V2 (Director of Nursing) said the facility has 3 NPO (Nothing by Mouth) residents and the facility provided resident diet list showed 137 residents receive regular diets of regular or pureed textures. R101's MDS (Minimum Data Set) dated 10/22/24 shows her cognition is intact. R101's POS (Physician Order Set) shows an order dated 6/8/24 for regular diet, regular texture. On 12/10/24 at 11:05 AM, R101 said the food is poor and it usually comes salty. R101 said she has her family bring her cans of soup and that is what she eats instead of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-12-13 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to properly label/date/seal/store items, wear hair restraints, and maintain safe food storage temperature of walk-in cooler in kitchen. This applies to all residents that receive oral nutrition and foods prepared in the facility kitchen. Findings include: The facility's Long-Term Care Facility Application for Medicare and Medicaid (Form CMS-Centers for Medicare and Medicaid Services-671) dated 12/10/24 documents that the total census was 159 residents. On 12/10/24 at 4:15 PM, V2 (Director of Nursing) said the facility has 3 NPO (Nothing by Mouth) residents. On 12/10/24 starting at 9:43 AM, the facility kitchen was toured in the presence of V23 (Dietary Manager). For the entirety of the tour, V23 did not wear a beard restraint in the facility kitchen. During the kitchen tour, the following was found: In the walk-in cooler: 1. The temperature inside the cooler on thermometer was reading 58 degrees Fahrenheit and inside the cooler did not feel cold enough. 2. A staff lunch of tortillas and what appeared to be…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-12-13 · tag F0908 — failed to keep essential equipment working — widespread
    Keep all essential equipment working safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to maintain the kitchen walk-in cooler in safe operating condition. This applies to all residents that receive oral nutrition and foods prepared in the facility kitchen. Findings include: The facility's Long-Term Care Facility Application for Medicare and Medicaid (Form CMS-Centers for Medicare and Medicaid Services-671) dated 12/10/24 documents that the total census was 159 residents. On 12/10/24 at 4:15 PM, V2 (Director of Nursing) said the facility has 3 NPO (Nothing by Mouth) residents. On 12/10/24 at 10:08 AM during a kitchen tour with V23 (Dietary Manager), the walk-in cooler in the facility kitchen was noted to be 58 degrees Fahrenheit per the in unit thermometer and inside the cooler did not feel cold. On 12/11/24 at 10:32 AM during a return of kitchen tour with V23 (Dietary Manager), the walk-in cooler outside unit thermometer was showing 53 degrees Fahrenheit. V23 said he removed all of the food from the walk-in cooler on 12/10/24. V23 and surveyor then walked into walk-in cooler and surveyor observed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-12-13 · tag F0623 — pattern
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide a resident and/or their family/POA (POA/Power of Attorney) in writing for the reason of transfer to the hospital. The facility also failed to notify the ombudsman of the transfer. This applies to 5 of 5 residents (R9, R25 R58, R63, and R84) reviewed for discharge in a sample of 32. The findings include: 1. R63's After Visit Summary shows that R63 was admitted to the hospital from [DATE] to 9/16/24 with the diagnosis of acute cystitis without hematuria. R63's progress notes of 9/13/24 at 9:36 PM states that resident was observed sitting in her recliner chair with head and body jerking/shaking; resident's vitals were taken, and resident noted with elevated blood pressure of 242/108. Resident was sent to the hospital/emergency room via 911. 2. R58's After Visit Summary shows that R58 was admitted to the hospital from [DATE] to 10/18/24 with the diagnosis of wound infection. R58's progress notes of 10/11/24 states that resident was seen by the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-12-13 · tag F0625 — pattern
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide in writing to the residents and/or their POA (POA/Power of Attorney) information regarding bed hold and return at the time of discharge to the hospital. This applies to 5 of 5 residents (R9, R25 R58, R63, and R84) reviewed for discharge in a sample of 32. The findings include: 1. R63's After Visit Summary shows that R63 was admitted to the hospital from [DATE] to 9/16/24 with the diagnosis of acute cystitis without hematuria. R63's progress notes of 9/13/24 at 9:36 PM states that resident was observed sitting in her recliner chair with head and body jerking/shaking; resident's vitals were taken, and resident noted with elevated blood pressure of 242/108. Resident was sent to the hospital/emergency room via 911. No bed hold documentation uploaded into the medical record. The facility was unable to provide documentation of bed hold given to the resident and/or the POA. 2. R58's After Visit Summary shows that R58 was admitted to the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-12-13 · tag F0677 — failed to help fully-dependent residents with daily care — pattern
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide ADL (Activities of Daily Living) care for 5 residents (R34, R5, R151, R139, & R38) who are dependent on care for activities of daily living in a sample of 32. The findings include: 1. On 12/10/24 at 11:29 AM, R5 was observed with facial hair on her chin and around her mouth. R5 said that she was not aware that she had any facial hair on her face because she is not able to hold a mirror and the staff has never offered her one. R5 said that she had never been shaved and after touching her face and feeling the facial hair, R5 said that having the facial hair makes her feel bad and it is not a good feeling. On 12/11/24 at 11:12 AM, R5 was observed in her bed with facial hair on her chin and around her mouth. R5's EHR (Electronic Health Record) showed that she is a [AGE] year old female admitted on [DATE] with diagnoses including MS (multiple sclerosis) and osteoarthritis. R5's 11/4/24 MDS (Minimum Data Set) section GG showed that R5…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-12-13 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 6. On 12/10/24 at 11:01 AM, R109 was in her room and there were 10 Pills in a medication cup on her bedside table. R109 said that the nurse gave the medicine to her and then the nurse walked away. R109 said that she was not going to take her medications until her stomach felt better. R109 said that she had been throwing up since early morning and every time she drinks water she throws up. On 12/12/24 at 12:45 PM V2 (Director of Nursing) said that all residents need an assessment to self-medicate, and they also need an order from the physician. V2 then looks at R109 EHR (Electronic Health Record) and said that R109 did not have an order to self-medicate or an assessment. V2 said that the medications should not have been left there because the resident could throw away the medications and there is no guarantee the resident is taking the medications. V2 said she was not aware of the facility's policy on storage of medications. R109's EHR showed that she is a [AGE] year old female admitted on [DATE] with diagnoses…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-12-13 · tag F0813 — pattern
    Have a policy regarding use and storage of foods brought to residents by family and other visitors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review the facility failed to maintain temperature logs, properly store and label food items, and discard potentially spoiled food items. This applies to 5 residents (R153, R5, R16, R8, and R109) reviewed for personal food storage in a sample of 32 residents. The Findings include: 1. On 12/10/24 at 10:45 AM 153's personal refrigerator did not have a temperature log on it and there was no thermometer in the refrigerator. Inside of the refrigerator were 4 supplement drinks, 1 yogurt, several cups of jello, water and puddings. 2. On 12/10/24 at 11:29 AM, R5's personal refrigerator did not have a temperature log on it and there were 10 Peanut Butter and Jelly sandwiches in it, 3 cups of ice cream that was in a liquid form, 2 cups of sherbet that had also turned into a liquid form and the sherbert had separated, 1 of the sherbert cups was open without a lid and half full. 3. On 12/10/24 at 01:09 PM, R8's personal refrigerator was observed without having a temperature log and did not have a thermometer in it. In the freezer was ice cream and in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-12-13 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to follow infection control practices. This applies to all 159 residents residing in the facility. The findings include: 1. On December 10, 2024, at 11:30 AM, R161's room did not have any EBP (Enhanced Barrier Precautions) signage or isolation bin with PPE (Personal Protective Equipment) outside of her room. On December 11, 2024, at 12:25 PM, V10 (Wound Care Coordinator/RN-Registered Nurse) and V31 (CNA/Certified Nurse Assistant) went to R161's room and only applied gloves before starting wound care treatment. At 12:31 PM, V10 and V31 touched R161's urinary catheter bag and placed it onto the bed. At 12:33 PM, V31 lowered R161's bed and the urinary catheter bag was resting on the ground. At 1:57 PM, V10 entered R161's room with only gloves on and began moving the urinary catheter bag and placed onto the bed. On December 12, 2024, at 9:29 AM, V10 and V11 (LPN/Licensed Practical Nurse) went to R161's room to provide wound care and only had…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-12-13 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record reviews the facility failed to provide care with dignity to 1 resident (R139) reviewed for resident rights in a sample of 32. The findings include: On 12/10/24 at 12:19 PM, V9 (Nurse) was observed standing over R139 while feeding her. V9 was observed telling R139 eat, eat. in a demeaning tone. R139 is an [AGE] year old female admitted to the facility on [DATE] with diagnoses including hemiplegia, spinal stenosis, contracture of muscle, muscular degeneration, & vascular dementia. R139's 10/22/24 MDS (Minimum Data Set) section C showed that R139's mental cognition is severely impaired. R139's 10/22/24 MDS section GG showed that R139 needs substantial/maximal assistance for eating. On 12/12/24 12:32 PM V2 (Director of Nursing) said that staff should not be standing over R139 when feeding her, they should be sitting down next to her, so they are at the same level for dignity. The facility's Resident Rights Statement dated December 2023 showed that all residents have a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-12-13 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to have call lights accessible to dependent residents. This applies to 1of 1 residents (R63) reviewed for accommodation of needs in a sample of 32. The findings include: On 12/10/24 at 11:48 AM, R63 was sitting in recliner chair in her room. R63's call light was attached to her bed by the side rail. R63's bed was by the window, while R63 was sitting closer to door. When asked about her call light, R63 said, I cannot reach it from here, I do use it and it irritates me when it does not follow me across the room. I do need it; I can use it. Surveyor pushed R63's call light at 11:51 AM, V7 (Minimum Data Set/MDS Coordinator) came to R63's room. V7 said the call light should be close to the residents and within their reach all the time so they can us it when they need assistance. R63's MDS of 10/8/24 shows that R63's cognition is moderately impaired; R63 is dependent on staff for toileting hygiene and partial/moderate assistance with personal hygiene. R63's care plan (initiated 12/27/22) shows that R63 is at risk for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-13 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to invite a resident to the care plan meetings. This applies to 1 of 1 resident (R146) reviewed for care plan meetings in a sample of 32. The findings include: On December 10, 2024 at 11:01 AM, R146 said he wished somebody would tell him what he needed to do to go home. R146 said he was not told what the goals were or what he needed to do to be discharged home. R146 said he had never heard of a care plan meeting and had never been invited to one. R146 said he made his own goals up. On December 12, 2024 at 11:31 AM, V20 (Social Services Director) said R146 does not attend his meetings because he had never chosen to. V20 said she did not have documentation or progress notes to show she had invited R146 to the care plan meetings. V20 said R146's family was never there and had never scheduled to come to the meetings. V20 said she did not have documentation, including progress notes, to show the facility staff had invited the family to the care plan meetings. R146's Care Plan Meeting Attendance forms dated November 12, 2024,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-13 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to obtain residents' blood glucose levels appropriately and failed to follow physician order for administering insulin. This applies to 2 of 2 residents (R100 and R121) reviewed for blood glucose monitoring and insulin. The findings include: 1. On 12/10/24 at 10:38 AM, V6 (Agency Registered Nurse/RN) checked R100's blood glucose level. R100's glucose level was 221. V6 said that R100 gets insulin per sliding scale. At 10:49 AM, V6 returned to R100's room and administered 4 units of insulin Aspart to R100's left upper arm. R100 said he had breakfast around 8:00 AM. The lunch trays were passed at 12:18 PM. Review of R120's Electronic Medical Record (EMR) shows the following diagnoses of chronic kidney disease, disorder of kidney and ureter and Type 2 diabetes mellitus without complication. R100 has a physician order for accucheck four times a day, Insulin Aspart injection solution 100 unit/ml, inject as per sliding scale. On 12/11/24 at 9:13 AM, V6 (Agency RN) said she took R100's 11 AM blood glucose level yesterday…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-12-13 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to implement a physician's order. This applies to 1 resident (R77) reviewed for quality of care in a sample of 32. The findings include: On 12/10/24 at 12:39 PM R77 was in her room eating her lunch. The diet slip on her tray showed No Straws. At 12:54 PM V14 CNA (Certified Nurse's Assistant) brought a cup of water with a straw in the cup and placed it on R77's table and removed her lunch tray. On 12/12/24 at 01:09 PM V15 (CNA) said that she put a straw on R77's lunch tray and was bringing the tray to R77's room when V13 SLP (Speech Language Pathologist) took R77's tray from V15 and brought it into R77 room herself. On 12/12/24 at 01:15 PM V13 said that she did a bedside swallow study on R77 at that time, and she used the straw. V13 said that her evaluation determined that R77 is still not to use straws. V13 said that R77 last evaluation was in June of 2023, and it was determined that she was not to use straws, was to be on mechanical soft…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-12-13 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide restorative services to a resident as recommended per ADL (Activities of Daily Living) Restorative Assessment. This applies to 1 resident (R128) reviewed for restorative services in a sample of 32. The findings include: R128's Face Sheet shows he is a [AGE] year old male with a history of Hemiplegia and Hemiparesis following cerebral infarction affecting right dominant side, aphasia following cerebral infarction, dysphagia following cerebral infarction, and repeated falls. R128's MDS (Minimum Data Set) dated 10/15/24 shows he has impairments on one side of both upper and lower extremities, and he uses a wheelchair for mobility. On 12/10/24 at 11:38 AM, R128 was interviewed by surveyor while sitting in his bed. R128 is unable to speak due to history of stroke and aphasia, but he was able to respond to yes or no questions by moving his head up and down and side to side. R128 said the facility staff did offer him a communication board, but he did…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-12-13 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to properly position resident's indwelling catheter bag/drainage bag during wound care dressing change and incontinent care. This applies to 3 of 3 residents (R5, R84 and R155) reviewed for indwelling catheters and incontinent care in a sample of 32. The findings include: 1. On 12/11/24 at 8:37 AM, R84 was observed sitting in her motorized wheelchair going down the hallway. R84's indwelling catheter drainage bag was hanging on the arm rest of the motorized wheelchair above the bladder line. There was back flow of urine noted. On 12/12/24 at 10:30 AM, V10 (Wound Care Nurse) and V11 (Licensed Practical Nurse/LPN) completed wound care for R84. V10 informed R84 of her dressing change; at 10:34 AM, V11 approached R84's left side of the bed and unhooked her catheter drainage bag from the side of the bed, lifted it up and placed it on the bed, back flow of urine was noted in the tubing. V11 moved to right side of the bed and turned R84 on her right…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-07-01 · tag F0868 — widespread
    Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to ensure the Quality Assessment and Assurance committee met quarterly with the required members. This failure has effects all the residents in the facility. The findings include: The Facility Data Sheet dated 6/20/24 showed there were 163 residents residing in the facility. On 7/1/24 at 10:00 AM, V3 (DON - Director of Nursing) provided a monthly QA (Quality Assurance) Committee sign-in sheet dated 4/23/24. This form showed the meeting was attended by Restorative, MDS Coordinator, Infection Control Preventionist, Business Office Manager, Admissions, Laundry/Housekeeping, Human Resources, ADON, and DON. The Administrator and Medical Director were not in attendance. (There were no monthly sign-in sheets for May or June 2024). The last QAPI (Quality Assurance and Performance Improvement) sign-in sheet was 12/23/23. The Administrator, Medical Director, and other required staff were present for this meeting. (There was no QAPI sign in sheet since 12/23/23 provided). On 7/1/24 at 2:11 PM, V13 (Social Services Director) said she…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-07-01 · tag F0921 — failed to keep a safe, functional, sanitary building — pattern
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interview, and record review the facility failed to ensure the resident hallway was safe, sanitary and comfortable for 7 residents (R12, R13, R14, R15, R16, R17, R18) reviewed for safe, sanitary, comfortable environment in the sample of 18. The findings include: The facility census report dated 6/19/24 showed R12, R13, R14, R15, R16, R17, and R18 resident in the rooms affected. On 6/20/24 at 10:25 AM, near the B-wing nurses' station and the beginning of the 2401-2408 hallway there were ceiling tiles missing and water steadily dripping. The carpet in a 5 foot radius of this area was saturated and caused a sloshing sound when the surveyor attempted to walk past the area. There was a large, gray, round, wheeled trash can under the missing tiles, but water was still dripping onto the carpet and surrounding area. There were 4 pink, personal care basins at the base of the trash can and two towels, with a light brown discoloration, spread out on the floor. The missing tiles exposed pluming and the air ducts. The water appeared to be steadily dripping from the duct…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-07 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to provide incontinence care to a resident dependent on staff for ADLs (Activities of Daily Living). This applies to 1 of 4 residents (R4) reviewed for ADLs. The findings include: On February 29, 2024, at 11:22 AM, R4's bedding had a stain visible on the flat sheet underneath him. R4 said he had not been changed since the night before and was wet. R4 then said the staff said they could change him after lunch. R4 said the staff usually change him when they can and have the time, and he felt they probably did not have the time this morning. R4 said he was dependent on staff for everything. On February 29, 2024 at 11:41 AM, V7 (CNA) said she had not rounded on R4 because she was waiting for the wound nurse to change him. V7 said she normally changed him two times a day. V7 said she was going to clean him after she passed the lunch trays. At 12:28 PM, V7 (CNA/Certified Nurse Assistant) came to R4's room to provide incontinence care. V7 turned R4 to his right side and the sheet under R4 was made visible, showing a 2.5…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-01-25 · tag F0677 — failed to help fully-dependent residents with daily care — pattern
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 3. R11 is 80 years-old with multiple medical diagnoses which include dementia, needs assistance with personal care, generalized muscle weakness, and abnormalities of gait and mobility. R11's Minimum Data Set (MDS) dated [DATE] shows that R1 is total dependent on staff for toileting and hygiene. On January 22, 2024, at 11:47 AM, V13 (Certified Nursing Assistant/CNA) was providing care to R11. There was a pervasive urine odor in the bedroom. R11's linen sheet was heavily saturated with urine, there were layers of brown ring stain in the linen which showed the different drying stages of the urine in the linen. R1's wound dressing to his sacral area was wet with urine. V13 stated that the last time she changed R11's incontinence brief was at 7:00 AM On January 24, 2024, at 2:58 PM, V3 (Assistant Director of Nursing/ADON) stated that the residents are to be checked and changed for incontinence every 2 hours and as needed to prevent skin breakdown, urinary tract infection, and promote comfort. Based on observation,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-01-25 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — pattern
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide peri-care in a manner that would prevent urinary tract infection. In addition, the facility failed to ensure that an indwelling urinary catheter bag is not touching the floor. This applies to 5 of the 7 residents (R14, R38, R114, R160, R163) reviewed for peri-care and indwelling urinary care in the sample of 34. The findings include: 1. Face sheet shows that R14 is an [AGE] year-old who has multiple medical diagnoses which include Parkinson's disease, muscle weakness, and urinary tract infection (UTI). On January 22, 2024, at 11:13 AM, V16 (Certified Nursing Assistant/CNA) assisted R14 to the toilet who voided. After R14 voided, V16 assisted R14 to get up and cleaned R14's back perineum. Then V16 pulled the incontinence brief up and assisted R14 back to the bedroom without cleaning her frontal perineum. 2. Face sheet shows that R160 is 85 years-old with multiple medical diagnoses which include need assistance for personal care,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-01-25 · tag F0759 — failed to keep medication error rate low — pattern
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to administer medications as ordered by the physician. There were 31 medication opportunities with 4 errors, resulting in an 12.9% medication error rate. This applies to 4 of 6 residents (R8, R13, R36, R39) reviewed for medication administration in the sample of 34. The findings include: 1. On January 22, 2024, at 4:57 PM, V19 (Nurse) administered Ferrous Sulfate (Fe SO4) Elixir medication to R39. V19 poured the medication in the medicine cup and stated that she will administer the medication to R39. V19 also said that the order is to give 6.8 milliliter (ml) of the Fe SO4 Elixir. Upon inspection, it was noted that there was 7.5 ml of the Ferrous Sulfate in the medicine cup. V19 then re-check how much medication was in the cup, she poured some of the Ferrous Sulfate in the garbage can. It was noted that there was only 5ml of medication in the cup. The order is for 6.8 ml. R89's Medication Administration Record (MAR) dated January 2024, shows Ferrous Sulfate (Fe SO4) Elixir 220 milligram (mg)/5 ml. 2. On January…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-01-25 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to label and date medications after opening to determine expiration dates. In addition, facility also failed to refrigerate an insulin that is unopened. This applies to 6 of 6 residents (R14, R15, R22, R31, R47, R151) reviewed for medication storage. The findings include: On [DATE], at 2:55 PM, the A-Unit Team 1 cart was observed with V27 (Nurse), and the following was noted: 1. R14's Arnuity Ellipta (fluticasone furoate inhalation powder) 100 mcg (micrograms) and Fluticasone Propionate and Salmeterol 250/50 mcg opened and not dated. 2. R47's Fluticasone Furoate 100 mcg/25 mcg opened and not dated. The Recommended Minimum Medication Storage Parameters based on manufacturer's guidance of the Fluticasone Furoate shows Date product when opened and discard in 6 weeks after opening the foil tray or when the counter reads 0. Whichever comes first. 3. R151's Breo Ellipta 200/25 opened and not dated. 4. R31's Breo Ellipta 200/25 open and not dated.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-01-25 · tag F0808 — failed to follow doctor-ordered diets — pattern
    Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to provide fortified foods as ordered by the physician. This applies to 5 of 5 (R27, R33, R137, R146, R152) residents reviewed for dining in the sample of 34. The findings include: On January 22, 2024, at 9:20 AM, during initial tour of the kitchen, V7 (Cook) stated that she is preparing barbecue pulled pork, carrots and mashed potato for the lunch meal service. On January 22, 2024, starting at 11:13 AM, V7 was platting the meal for the lunch service. V7 was noted to serve the mashed potatoes she had prepared for the meal to the residents that showed fortified mashed potato on the diet card. R27, R33, R137, R146, R152 received regular mashed potatoes instead of fortified potatoes. When asked, V7 stated that she used hot water and chicken base powder and a little butter to prepare the mashed potato. Recipe for Fortified Mashed Potatoes listed ingredients as Potato, Mashed Instant (complete); 2% milk; milk (nonfat dry); sour cream; margarine; iodized salt. On January 22, 2024, at 11:50 PM, V6 (Food Service Manager)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-01-25 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to follow standard infection control processes in regards to hand hygiene and gloving during provisions of peri-care and medication administration. In addition, the facility failed to ensure that items were not stored under the medication room sink. This applies to 4 of the 34 residents (R13, R14, R38, R160) reviewed for infection control in the sample of 34. The findings include: 1. On January 22, 2024, at 5:10 PM, V17 (Nurse) administered medications to R13. During the preparation of medications, V17 was wearing gloves. V17 popped each medication from the bingo card medication container to her gloved hands, then V17 would put the medications in the medicine cup. V17 opened the drawers of the medication cart to gather the additional items she needed for R13. When V17 completed the preparation of R13's medications, V17 proceeded to administer the medications to R13 including the Dorzolamide HCL and Timolol Maleate eye drops while wearing the same gloves and without hand hygiene. 2. On January 22, 2024, at 11:13…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-25 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview the facility failed to place residents' indwelling catheter urinary drainage bags into a privacy bag. This applies to 2 of 5 residents (R51, R114) reviewed for dignity. The findings include: 1. R51's EMR (Electronic Medical Record) showed R51 was admitted to the facility on [DATE], with diagnoses that included neuromuscular dysfunction of bladder, dementia, and benign prostatic hyperplasia. R51's MDS (Minimum Data Set) dated November 21, 2023, showed R51 had moderately impaired cognition. On January 23, 2024, at 9:39 AM, R51's indwelling urinary catheter bag was hanging on the side of the bed facing the door and was visible from the hallway. R51's drainage bag was not in a privacy bag. 2. R114's EMR showed R114 was admitted to the facility on [DATE], with diagnoses that included obstructive and reflux uropathy acute benign prostatic hyperplasia, and kidney failure. R114's MDS dated [DATE], showed R114 was cognitively intact. On January 22, 2024, at 10:04 AM, R114's indwelling…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-25 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to include a plan of care for pain management in the Comprehensive Care Plan for residents experiencing pain. This applies to 2 residents (R102 and R132) reviewed for care planning in the sample of 34. 1. R132's face sheet showed R132 has resided in the facility since January 2023 and has diagnoses that include but are not limited to rheumatoid arthritis, Parkinson disease, and myasthenia gravis. R132's comprehensive care plan was reviewed and there was no plan identified or interventions for pain management found in R132's comprehensive care plan. On January 22, 2024, at 10:02, R132 stated she has pain in both knees that makes it very difficult for her to stand. R132 stated there is a prescription for lidocaine pain patches to be placed on each knee daily. On January 24, 2024, at 11:01 AM, V2 (Director of Nursing) stated the comprehensive care plan for R132 should include a plan and interventions for pain management. 2. R102's face sheet documents a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-25 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to obtain prescriber's orders for holding a dose of insulin and for a formulary exchange of insulin; and failed to assess for medication self -administration and provide a secure bedside storage for self administered medications. This applies to 3 of 3 (R8, R22, R83) residents reviewed for medication administration and medication storage in a sample of 34. 1.R8's EMR (Electronic Medical Record) showed R8 admitted to the facility on [DATE], with multiple diagnoses including type 2 diabetes mellitus with diabetic neuropathy, unspecified, type 2 diabetes mellitus with hyperglycemia, unspecified diastolic congestive heart failure, and cerebral infarction unspecified. R8's MDS (Minimum Data Set) dated January 2, 2024, showed R8 with severe cognitive impairment, and required partial assistance from staff for bed mobility, transfer, toileting and lower body dressing, putting on and taking off shoes, moderate assistance for bathing and set up…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-25 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to provide wound care as ordered by physician and failed to ensure that a resident with a sacral pressure injury was kept clean and dry to promote wound healing per plan of care. This applies to 1 of 8 residents (R11) reviewed for pressure ulcer in the sample of 34. The findings include: R11 is 80 years-old with multiple medical diagnoses which include unstageable pressure ulcer in the sacral region, dementia, generalized weakness, and need assistance with personal care. On January 22, 2024, at 11:47 AM, V13 (Certified Nursing Assistant/CNA) was providing care to R11. There was a pervasive urine odor in the bedroom. R11's linen sheet was heavily saturated with urine, there were layers of brown ring stain in the linen. R1's wound dressing to his sacral area was wet. The label date of the dressing change was faded and illegible. The surrounding skin of the wound was macerated. V13 stated that the last time she changed R11's incontinence brief was at 7:00 AM. On January 24, 2024, at 10:58 AM, V22 (Wound Care Nurse)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-25 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to assess and provide interventions for R150's left hand contracture. This applies to 1 of 5 (R150) residents reviewed for range of motion and positioning in a sample of 34. R150's EMR (Electronic Medical Record) showed R150 was admitted to the facility on [DATE], with multiple diagnoses including spastic hemiplegia affecting left non dominant side, weakness, spinal stenosis lumber region, chronic viral hepatitis, vascular dementia, osteoarthritis of left, and contracture of muscle left forearm. R150's MDS (Minimum Data Set) dated October 17, 2023, showed R150 with moderate cognitive impairment and impairment of upper extremity range of motion on one side, and substantial assistance from staff for bathing, dressing, bed mobility, dependent on staff for transfer and assistance with eating. R150's care plan ADL (Activity of Daily Living) dated July 10, 2023, identifies limited ROM (Range of Motion), but does not include an intervention for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-25 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure effective treatment and interventions for a resident's pain. The facility also failed to provide pain relief patches for one resident per physician orders. This applies to 2 of 6 residents (R102 and R132) reviewed for pain in the sample of 34. Findings include: 1. R102's face sheet documents a [AGE] year old female admitted to the facility last on May 19, 2022, with diagnoses that include Fracture of one rib, Fracture of shaft of Femur, Dementia, Anxiety, Depressive Disorder, History of falling, and Schizoaffective disorder. On January 22, 2024, at 10:41 AM, R102 stated she was scared and in pain. R102 stated her neck, legs, back and head hurt. R102 stated her pain level was an 8 out of 10. R102 stated she had pain medication about an hour ago and the nurse said she would give her more pain medication after 12:00 PM. R102 stated, I can't bear the pain. On January 22, 2024, at 10:47 AM, R102 told V4 (LPN/Licensed Practical Nurse) her…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2024-12-13 · tag F0732 — widespread
    Post nurse staffing information every day.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to post the current daily staffing. This effects all 159 residents in the facility. Findings include: On 12/10/24 at 10:36 AM the Daily Staff Posting at the reception desk showed a date of 12/9/24 with a census of 160. On 12/11/24 at 02:02 PM V2 Director of Nursing (DON) said that the admission staff emails the current census in the morning between 930am and 10 am to the front desk, herself and all the managers. The receptionist will ask her, V2 or the scheduler, at the same time she is getting the email, for the census number. Then the receptionist is to fill in the number of staff for the day and the census and she posts it after 930 AM - 10:00 AM. V2 said that the receptionists' work schedules are 8am to 130pm and 1:00 PM to 8:00 PM. V2 said that the receptionist that works 8am - 130pm is the one that does the daily posting for that day. The facility's Posting Direct Care Daily Staffing Numbers policy dated August 2008 showed that facility will post on a daily basis for each shift, the number of nursing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2024-01-25 · tag F0575 — widespread
    Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation and interview, the facility failed to have the required IDPH (Illinois Department of Public Health) Complaint Hotline information posted in the facility for residents and/or residents' representatives' information. This affects all 168 residents residing in the facility. The findings include: On January 24, 2024, at 2:33 PM, during a search of the facility's common area accompanied by V1 (Administrator) we were unable to locate the required IDPH Complaint Hotline information posted. V1 stated he believed the IDPH Complaint Hotline posting was in the entry to the facility and doesn't know why it is not posted now.

    Resident Rights Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$40,798 in federal fines across 2 penalties.

  • $16,350 — penalty dated 2026-04-25
  • $24,448 — penalty dated 2024-07-01

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to ATIED ASSOCIATES — 12 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 1 of 51.8-0.8 vs chain
Health inspection 2 of 52.2-0.2 vs chain
Staffing 1 of 51.8-0.8 vs chain
Quality measures 4 of 53.2+0.8 vs chain
The other 11 homes this chain runs (chain average 1.8★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
BENSENVILLE CCRC HOLDINGS LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST28%since 01/01/2015
MIRIAM LANGSNER TRUSTOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST14%since 06/25/2021
NACHUM LANGSNER TRUSTOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST14%since 06/25/2021
LANGSNER, SHLOMOIndividualW-2 MANAGING EMPLOYEE—since 01/01/2021
SALAZAR DUJUA, ANNA SARAHIndividualCORPORATE DIRECTOR—since 04/04/2020
TRUHLAR, SUSANIndividualCORPORATE DIRECTOR—since 06/25/2021

3 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$18.7M
Net patient revenuemost recent cost report
+2.4%
Operating marginrevenue minus expenses
$1.9M
Related-party expense10% of expenses
Who pays — share of resident-days
Medicaid 85%Medicare 6%Other / private 9%

About 85% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $1.9M paid to related parties — landlords or management companies under common ownership — equal to about 10% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$287per resident / day
operating cost
$8,718per month
≈ monthly operating cost
$294per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in IL

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Illinois Medicaid page.

Typical monthly cost in Illinois
$8,304/mo
Nursing home (semi-private)
$9,216/mo
Nursing home (private)
$6,219/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-09-01 — CMS provider number 145420. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-01-15, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

What to do next