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Allure Of Knox County

280 East Losey Street, Galesburg, IL 61401 · For profit - Limited Liability company · 84 certified beds · (309) 343-2166 Medicare & Medicaid certified

Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citation on record (F0600) — cited May 2025Behavioral-health or dementia-care citation — no harm found (F0740)2 immediate-jeopardy citations$89,448 in federal fines
Insights

This home has serious findings on its record. Read them closely before you consider it.

Worth asking about
  • it has an abuse, neglect, or exploitation citation (F0600), cited May 2025
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0605, F0607, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • inspectors cited 2 immediate-jeopardy problems — the most serious level
  • a high number of inspection citations overall (49) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $89,448 in federal fines (most recent 2025-05-14)
  • its independent health-inspection rating is low (1/5)
  • its payroll-based staffing rating is low (1/5)
  • its facility-reported quality-measure rating is low (1/5)
  • nursing-staff turnover (74%) runs well above the national median (45%)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 1 of 5
Quality measuresSelf-reported by the facility 1 of 5

Location & what’s nearby

Hospital
★★ 2/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
834 N Seminary St · (309) 342-2144 · Call to confirm hours
Pharmacy
Lincare0.6 mi
53 E Simmons St · (309) 343-2776 · Call to confirm hours
Grocery
54 S Seminary St · (309) 973-4168 · Call to confirm hours
Park
US Highway 150 · (309) 345-3683 · Typically dawn to dusk
Place of worship
510 N Kellogg St · (309) 343-8568

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 1 of 5
Long-stay residentspeople who live here 1 of 5
Short-stay residentsrehab / post-hospital 1 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 2 to 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased37.0%13.4%15.4%worse
Long-stay residents who lose too much weight11.9%6.3%5.4%worse
Long-stay residents with a catheter left in their bladder3.7%0.9%0.9%worse
Long-stay residents with a urinary tract infection3.2%1.5%2.0%worse
Long-stay residents with depressive symptoms68.5%54.2%6.5%worse than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury2.6%3.1%3.3%better
Long-stay residents whose ability to walk worsened35.6%14.3%16.1%worse
Long-stay residents on antianxiety or hypnotic medication39.8%18.3%18.9%worse
Long-stay residents given the seasonal flu vaccine91.3%91.8%95.3%typical
Long-stay residents with pressure ulcers3.0%4.8%4.7%better
Long-stay residents with worsening bladder/bowel control27.7%20.6%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table18.2%21.7%17.1%typical
Short-stay residents who newly got an antipsychotic medication2.5%2.2%1.4%worse
Short-stay residents given the seasonal flu vaccine47.5%63.1%79.4%worse
Short-stay residents rehospitalized after admission36.8%26.1%22.6%worse
Short-stay residents with an outpatient ER visit26.7%13.9%12.0%worse
Long-stay hospitalizations per 1,000 resident days2.542.021.67worse
Long-stay outpatient ER visits per 1,000 resident days3.312.221.80worse

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

50.8% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 72 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

50.8%U.S. median 51.5%
Got home and stayed home
10.2%U.S. median 10.7%
Went back to hospital
0.20U.S. median 0.31
Therapy hours / resident / day
0.08hours / resident / day
Physical therapy
0.11hours / resident / day
Occupational therapy
0.01hours / resident / day
Speech therapy

Therapy staffing: this home’s payroll records show 0.20 therapist hours per resident per day in 2026Q1 — more than 23% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 4% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF50.8%CMS range 39.0–61.751.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF10.2%CMS range 7.4–14.810.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified86.2%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay3.5%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened3.5%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization7.8%CMS range 3.8–13.37.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.951.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.87
RN hours/ resident / day
0.68
LPN hours/ resident / day
2.64
Aide hours/ resident / day
4.19
Total nurse hours/ resident / day
0.67
RN hoursweekends
73.9%
Total nursing turnover
84.6%
RN turnover

How full it usually is: this home is certified for 84 beds and averages 56.6 residents a day — about 67% occupied, or roughly 27 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.19 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.87 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.64 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 4.07 hrs/resident/day on weekends vs 4.24 on weekdays — 4% thinner on weekends. RN hours go from 0.94 to 0.67 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 74% is well above the national median of 45%. 1 administrator has left in the past year.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

15
deficiencies at the latest standard inspection (2026-06-10)
10
at the previous standard inspection (2024-12-12)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

49 citations, most serious first. The 16 most serious are shown; the remaining 33 are one tap away and print in full.

  • Immediate jeopardy · Jcited before2025-09-13 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to provide immediate and adequate supervision after a resident's family member notified facility staff of a resident voicing R1 was going to escape out of his window and implement 15-minute visual checks as directed by the plan of care, for a cognitively impaired resident at risk for elopement for one (R1) of three residents reviewed for elopement in a sample of three. These failures resulted in (R1) a cognitively impaired resident with a previous elopement attempt from the facility, exiting the facility through his room window without staff knowledge or supervision on 9/3/25. (R1) was found across the road from the facility, a block away and close to active railroad tracks. These failures resulted in an Immediate Jeopardy.While the immediacy was removed on 9-11-25, the facility remains out of compliance at a severity Level II as additional time is needed to evaluate the implementation and effectiveness of their removal plan and Quality…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · Kcited before2025-05-14 · tag F0600 — failed to protect residents from abuse and neglect — pattern
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to prevent resident physical abuse after (R1) displayed increased agitation and aggression and no interventions were implemented to prevent potential resident abuse for two (R2 & R3) of 23 residents reviewed for abuse in the sample of 26. These failures resulted in R1 throwing a walkie talkie at R2's head and R1 physically shoving a trash can in R3's face and R3 sustaining a bleeding laceration to upper and lower lips. These failures have the potential to affect all 19 residents (R2, R3, R9 through R25) residing in the facility's Dementia unit. These failures resulted in an Immediate Jeopardy that began on 4/13/25. While the Immediate Jeopardy was removed on 5/13/25, the facility remains out of compliance at a severity level two. Additional time is needed to monitor the effectiveness of the implementation of protocols and oversight visits.Findings include:The Facility Abuse, Neglect and Exploitation Policy, reviewed/revised 2/1/25, documents,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Actual harm · G2025-08-28 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to ensure one resident (R4) was free of significant medication error of three residents reviewed for medications. This failure caused R4 to be visibly uncomfortable and anxious. The Facility's undated Medication Errors policy documents Medications errors, once identified will be evaluated to determine if considered significant or not by utilizing the following three general guidelines: a. Resident's condition: if the resident's condition requires rigid control, such as strict intake and out put measurement, daily weights, or monitoring of lab values. b. Drug category: if the medication is from a category that usually requires the resident to be titrated to a specific blood levels such as a medications with a narrow therapeutic index. c. Frequency of Error: if an error is occurring repeatedly such as an omission of a resident's medication several times. The Facility's undated Medication Errors policy documents the facility will consider factors…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2024-06-28 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to perform pressure ulcer risk assessments as directed by the facility's policy, failed to develop and implement pressure relieving interventions, failed to develop pressure ulcer care plans, and failed to assess a pressure ulcer weekly or obtain a treatment once a pressure ulcer was identified for three of three residents (R1, R2, and R3) reviewed for pressure ulcer development in the sample of four. These failures resulted in R1's left hip stage one pressure ulcer being left untreated and deteriorating from a stage one pressure ulcer to a stage four pressure ulcer that required surgical debridement and R2 developing an unstageable facility-acquired necrotic (dead tissue) pressure ulcer to the right heel. Findings include: The facility's Pressure Injury Prevention and Management policy dated 02/2023 documents, The facility is committed to the prevention of avoidable pressure injuries, unless clinically unavoidable, and to provide treatment…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2024-02-16 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure a resident was free of injury from electrical devices for one of three residents (R40) reviewed for accidents and supervision in the sample of 25. This failure resulted in R40 sustaining a burn injury to R40's left leg/buttock region after R40 was positioned with a cellular phone charging cube that was plugged into an electrical outlet with use of an extension cord directly under R40's upper leg. After R40 was incontinent of urine, R40's cellular charging cube came into direct contact with liquid, causing the electrical appliance to spark and smoke, resulting in the burning of R40's skin. R40's burn injury has required multiple surgical debridements. Findings include: The facility's Electrical Safety for Residents Policy revised [DATE] states, Policy Statement: The resident will be protected from injury associated with the use of electrical devices, including electrocution, burns, and fire. The facility's Risk Management Incident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2023-12-28 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the Facility failed to respond to Resident call lights in a timely manner and comply with Resident requests for assistance, for four of four Residents (R1, R2, R3 and R4) reviewed for call light response in a sample of four. This failure resulted in urinary bladder pain, worsening skin conditions, resident request for discharge and embarrassment. Findings include: Facility Call Light Accessibility and Timely Response Policy, dated 2023, documents: the purpose of the Policy is to assure the Facility is adequately equipped with a call light at each Resident's bedside and toilet to allow Residents to call for assistance; call lights will directly relay to a staff member or centralized location to ensure appropriate response; listen to the Resident's request and respond accordingly; and do not promise something you cannot deliver. Facility Resident Rights for People in Long-Term Care Facilities, revised 11/18, documents: the Facility must treat you with dignity and respect and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2026-06-10 · tag F0727 — failed to provide required RN coverage — widespread
    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, and record review the facility failed to ensure the services of a full-time Director of Nursing who is a Registered Nurse, as identified in the facility's staffing plan. This failure affects all 59 residents who reside at the facility.Findings include: The Facility Assessment revised 4/13/26 documents under the facility's staffing plan that the facility will have a Director of Nursing who is a Registered Nurse full time on dayshift. The facility's CMS (Centers for Medicare and Medicaid Services) Form 671 dated 6/8/26 and signed by V10 (Director of Operations), documents 59 residents reside within the facility.On 5/8/26 at 9:30 AM, V3 (ADON/Infection Preventionist) stated that V2, Director of Nursing, was not at the facility because V2 was completing a contract with another employer. V3 stated that V2 began employment with the facility in April 2026 but was not consistently present due to obligations associated with an outside contract. V3 further stated that she attempted to cover responsibilities when V2 was absent but acknowledged she is a Licensed Practical…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2026-06-10 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to ensure the quaternary sanitation buckets contained an adequate level of chemical to sanitize kitchen surfaces and ensure all foods located within the refrigerator were labeled with the date opened or prepared. These failures have the potential to affect all 59 residents residing in the facility.Findings include:The facility's CMS (Centers for Medicare and Medicaid Services) Form 671 dated 6/8/26 and signed by V10 (Director of Operations), documents 59 residents reside within the facility. The facility's Date Marking for Food Safety, undated, documents, The facility adheres to date marking system to ensure the safety of ready-to-eat, time/temperatures control for safety food. The individual opening or preparing food shall be responsible for date marking the food at the time the food is opened or prepared. The marking system shall consist of a color-coded label, the day/date of opening, and the day/date the item must be consumed or discarded.The facility's Wiping Cloths policy, undated, documents, All dietary…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2026-06-10 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to establish and maintain an effective infection prevention and control program by failing to perform surveillance to track and monitor resident and staff illnesses and failed to implement appropriate PPE (Personal Protective Equipment) while handling soiled linens. These failures have the potential to affect all 59 residents residing in the facility. Findings include:The facility's CMS (Centers for Medicare and Medicaid Services) Form 671 dated 6/8/26 and signed by V10 (Director of Operations), documents 59 residents reside within the facility.The Infection Prevention and Control Program policy, undated, documents, This facility has established and maintains an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections as per accepted national standards and guidelines. The designated Infection Preventionist is responsible for oversight of the program and services as a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-06-10 · tag F0605 — failed to not use drugs as a restraint — pattern
    Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on Observation, Interview and Record Review, the facility failed to ensure residents had an appropriate diagnosis, timely and accurate consent and targeted behaviors to warrant the use of antipsychotic medications and for four of four residents (R4, R7, R17, R53) reviewed for antipsychotic medications in the sample of 33.Findings include: The facility's Use of Psychotropic Medications policy, dated 2026, documents It is the intent of this policy to ensure that residents only receive psychotropic medications when other nonpharmacological interventions are clinically contraindicated. Additionally, these medications should be used to treat the resident's medical symptoms and not used for discipline or staff convenience, which would deem it a chemical restraint. Chemical restraint refers to any drug used for discipline or that makes it more convenient (example; less effort) for staff to care for a resident and not required to treat medical symptoms. This includes when a psychotropic medication may be approved…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-06-10 · tag F0644 — pattern
    Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on Interview and Record Review, the facility failed to ensure residents with a new psychiatric diagnosis or significant change in psychiatric status were reevaluated for a level two PASRR (Preadmission Screening and Resident Review) screening, for four of four residents reviewed for PASARR in the sample of 33.Findings include: The facility's Resident Assessment-Coordination with PASARR Program policy revised in 2025 documents The Social Services Director shall be responsible for keeping track of each resident's PASARR (Preadmission screening and resident review) screening status and referring to the appropriate authority. A resident who demonstrates increased behavioral, Psychiatric, or mood-related symptoms or any resident who exhibits a newly evident or possible serious mental disorder, intellectual disability, or a related condition will be referred promptly to the state mental health or intellectual disability authority for a level two resident review. Examples include A. a resident who exhibits…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-06-10 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on Observation, Interview and Record Review, the facility failed to ensure residents with indwelling urinary catheters were provided drainage privacy bags for three of three residents (R1, R51, R52) reviewed for dignity in the sample of 33.Findings include: The facility's Catheter Care policy, dated 2025, documents It is the policy of this facility to ensure that residents with indwelling catheters receive appropriate catheter care and maintain their dignity and privacy when indwelling catheters are in use. Privacy bags will be available and catheter drainage bags will be covered at all times while in use. Privacy bags will be changed out when soiled, with a catheter change or as needed.1. On 6/8/26 at 10:56 AM, R1 was sitting in his room in wheelchair directly in line with the entry to his room. R1's urinary catheter drainage bag was hanging below the wheelchair with copper-tinged urine draining into bag. R1's wheelchair did not have a privacy bag for the urine to be covered or hidden. R1 stated he has had a urinary catheter for several years and confirmed he eats his meals…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-06-10 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure medications were administered in accordance with facility policy and that residents only self-administer medications when a documented assessment and care plan approval were in place for one (R15) of one resident reviewed for self-medication administration in a sample of 33. Findings Include:The facility's Medication Administration policy, not dated, documents. Medications are administered by licensed nurses, or other staff who are legally authorized to do so in this state, as ordered by the physician and in accordance with professional standards of practice, in a manner to prevent contamination or infection. Policy Explanation and Compliance Guidelines, 19. Observe resident consumption of medication.On 6/8/2026 at 9:00 AM, R15 was in bed, dressed, and awake, having just had staff assist her with her morning cares. R15 had her bedside table over her lap with her morning medications sitting in a clear medication lid on R15's bedside table.On 6/8/2026 at 9:30 AM, V8 (Licensed Practical Nurse) confirmed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-06-10 · tag F0628 — isolated
    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure a written Bed Hold Notice was provided to the resident representative and documented in the medical record at the time of hospitalization for one (R59) of one residents reviewed for transfer and discharge requirements in a sample of 33 residents.Findings include: The facility's Bed Hold Notice policy revised in 2025 documents it is the policy of this facility to provide written information to the resident/resident representative regarding bed hold practices both well in advance, and at the time of a transfer for a hospitalization or a therapeutic leave. R59's Census line documents R59 transferred out of the facility to a local hospital on 5/5/26. On 6/10/26 at 9:45 AM, V1 (Administrator) stated V1 was unable to locate a Bed Hold Notice that had been sent with R59 to the hospital and was unable to find documentation indicating the Bed Hold Notice had been reviewed with the resident's Power of Attorney. During the same interview, the Regional Nurse Consultant (V18) confirmed that a Bed Hold Notice should have been…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-06-10 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on Interview and Record review, the facility failed to ensure a resident with significant weight loss had a plan of care with measurable outcomes and interventions to address and prevent further weight loss for one of one resident (R4) reviewed for weight loss in the sample of 33.Findings include:The facility's Weight Monitoring policy, dated 2025, documents Based on the resident's comprehensive assessment, the facility will ensure that all residents maintain acceptable parameters of nutritional status, such as usual body weight or desirable body weight range and electrolyte balance, unless the resident's clinical condition demonstrates that this is not possible or resident preferences indicate otherwise. Information gathered from the nutritional assessment and current dietary standards of practice are used to develop an individualized care plan to address the resident's specific nutritional concerns and preferences. The care plan should address the following, to the extent possible: identified causes of impaired nutritional status; reflect the residents personal goals and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-06-10 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure restorative services were provided for one (R9) of one resident reviewed for range of motion in a sample of 33. Findings Include:The facility's Restorative Nursing Programs policy, not dated, documents, It is the policy of this facility to provide maintenance and restorative services designated to maintain or improve a resident's abilities to the highest practicable level. Definition: Restorative nursing program refers to nursing interventions that promote the resident's ability to adapt and adjust to living as independently and safely as possible. This concept actively focuses on achieving and maintaining optimal physical, mental, and psychosocial functioning. Policy Explanation and Compliance Guidelines: 6. Residents, as identified during the comprehensive assessment process, will receive services from restorative aides when they are assessed to have a need for restorative nursing services. These services may include a. Passive or active range of motion. 9. The restorative nurse is responsible for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
Show the remaining 33 citations
  • Potential for harm · D2026-06-10 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure oxygen tubing was dated, changed weekly, failed to provide a care for plan oxygen use, and failed to correctly identify oxygen use on MDS (medical data set) for one (R2) of one resident observed with oxygen therapy in the sample list of 33. Findings Include: The facility's Oxygen Administration policy, not dated, documents, Policy, oxygen is administered to residents who need it, consistent with professional standards of practice, the comprehensive person-centered care plans, and residents' goals and preferences. Policy explanation and compliance guidelines, 4. The resident's care plan shall identify the interventions for oxygen therapy, based upon the residents' assessment and orders, such as, but not limited to: a. The type of oxygen delivery system, b. When to administer, such as continuous or intermittent and/or when to discontinue, c. Equipment setting for prescribed flow rates, d. Monitoring of SpO2 (oxygen saturation) levels and/or vital signs, as ordered e. Monitoring for complications…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-06-10 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to provide documentation of communication and collaboration with the dialysis facility regarding dialysis care and services for one (R8) of one resident reviewed for dialysis care in a sample of 33. Findings Include:The facility's Hemodialysis policy, not dated, documents, This facility will provide the necessary care and treatment, consistent with professional standards of practice, physician orders, the comprehensive person-centered care plan, and the residents goals and preferences, to meet the special medical, nursing, mental, and psychosocial needs of residents receiving hemodialysis. Purpose, the ongoing assessment of the resident's condition and monitoring for complications before and after dialysis treatment received at a certified dialysis facility. Ongoing communication and collaboration with the dialysis facility regarding dialysis care and services. Compliance Guidelines, 5. The licensed nurse will communicate to the dialysis facility via telephone communication or written format, such as a dialysis communication…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-06-10 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to ensure multi-dose injectable insulin pens were labeled with the date when opened for two of 15 residents (R5 and R56) reviewed for storage and labeling of medications in a sample of 33.Findings include:The facility's Labeling of Medications and Biologicals policy, undated, documents, All medications and biologicals used in the facility will be labeled in accordance with current state and federal regulations to facilitate consideration of precautions and safe administration of medications. 8. Labels for multi-use vials must include: a. The date the vial was initially opened or accessed.On 6/8/26 at 9:30 AM V7 (LPN/Licensed Practical Nurse) was standing at the Back Hallway medication cart. V7 opened the top drawer of the medication cart where multi-dose insulin injector pens were stored. This drawer contained R5's opened 1/3 full Lispro Insulin100 u/ml (units/milliliter) injector pen that was not labeled with the date when opened. V7 stated, All insulin pens should be labeled with the date opened. V7 verified…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-04-09 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to notify R2's Power of Attorney of R2's transfer to the hospital. This failure affects 1 of 1 resident reviewed for transfers. The facility policy, Notification of Changes, document: The purpose of this policy is to ensure the facility promptly informs the resident, consults the resident's physician; and notifies, consistent with his or her authority, the resident's representative when there is a change requiring notification. R2's EMR document R2's diagnosis included: Chronic Obstructive Pulmonary Disease, Chronic Bronchitis, Aphasia, Diabetes Mellitus Type II, Chronic Kidney Disease, Neurologic Neglect Syndrome, Hemiplegia Right Dominant Side, Atherosclerotic Heart Disease, Dependance on Supplemental Oxygen, Gastro-Esophageal Reflux Disease, Major Depressive Disorder, Anxiety Disorder, ST Elevation Myocardial Infarction, Hypertension, Hypercholesterolemia, Dysphagia, and Nicotine Dependence. R2's Progress noted document: [DATE] 9:28 p.m., Aide notified…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-08-28 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to assess the pain of a resident who received scheduled medication to control pain for one resident (R4) of three residents reviewed for pain. The Facility's undated Pain Management policy documents The facility must ensure that pain management is provided to residents who require such services, consistent with professional standards of practice, the comprehensive person-centered care plan and the residents' goals and preferences. Monitoring, Reassessment and Care Plan Revision a. Facility staff will reassess resident's pain management at established intervals for effectiveness and/or adverse consequences such as: i. tolerance 11. Physical dependence iii. increased sensitivity to pains iv. constipation v. nausea, vomiting, and dry mouth vi. sleepiness, dizziness, and/or confusion vii. depression viii. itching and sweating; b. If re-assessment findings indicate pain is not adequately controlled, the pain management regimen and plan of care will be revised…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-07-20 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — pattern
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the Facility failed to complete post-fall documentation and implement appropriate fall interventions for four Residents (R1, R2, R3 and R4) and monitor for post fall injuries for three Residents (R2, R3 and R4) of four Residents reviewed for Falls in a sample of four. Findings include:The Facility Fall Prevention Policy, revised 1/2025, documents: each Resident will be assessed for fall risk and will receive care and services in accordance with their individualized level of risk to minimize the likelihood of falls; a fall is an event in which an individual unintentionally comes to rest on the ground, floor or other level and may be witnessed, reported or presumed when a Resident is found on the floor or ground; the nurse will indicate on the Care Plan, the Resident's fall risk and initiate interventions on the Resident's baseline Care Plan; provide interventions that address unique risk factors measured by the risk assessment tool, medications, psychological, cognitive status…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-28 · tag F0552 — isolated
    Ensure that residents are fully informed and understand their health status, care and treatments.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to obtain consent prior to the use of psychotropic medications for two of three residents (R1 and R2) reviewed for psychotropic medications in the sample of three. Findings include: The facility's undated Use of Psychotropic Medication(s) documents the following: 11. The facility will document that the resident or resident representative was informed in advance of the risks and benefits of the proposed care,the treatment alternatives or other options and the preferred option to accept or decline, in a format the facility deems to use (e.g.written consent form, narrative note, etc.). R1's medical record documents R1's diagnoses include: Major Depressive Disorder, Bipolar Disorder Depressive State and Anxiety disorder. R1's medical record includes a MD (Medical Doctor)/Nursing Communication form for R1, dated 02/14/25 by V8 (the facility's Medical Director), documents V8's facility visit with R1 and an order to discontinue R1's Venlafaxine Hydrochloride…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-12-12 · tag F0727 — failed to provide required RN coverage — widespread
    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure a Registered Nurse was scheduled to work eight consecutive hours, seven days a week. This failure has the potential to affect all 44 residents residing in the facility. Findings include: On 12/10/24, V1 (Administrator) provided copies of the facility's Daily Staffing Assignment Sheets (dated 11/26/24 - 12/10/24), which document which staff members worked, and the duration of the shift that was worked. Based on the facility's census for each day, the facility exceeded their minimum staffing requirements. On 12/10/24, V1 (Administrator) provided copies of the facility's daily staffing assignment sheets (dated 11/26/24 - 12/10/24), which document which staff members worked, and the duration of the shift that was worked. The facility did not have a Registered Nurse scheduled to work for eight consecutive hours on the following days: 11/26/24, 12/02/24, and 12/07/24. On 12/11/24 at 09:29 AM, V4 (Regional Nurse) verified the facility did not have eight consecutive hours of RN coverage on 11/26/24, 12/02/24 and 12/07/24.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-12-12 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure items in the kitchen were clean. This has the potential to affect all 44 residents residing in the facility. Findings include: The facility's Sanitation Inspection policy (undated) documents the following: All food service areas shall be kept clean, sanitary, free from litter, rubbish and protected from rodents, roaches, flies and other insects. On 12/09/24 at 10:00 AM, the hot water dispenser on the coffee maker in the kitchen contained a large amount of white, crusty build-up around the dispensing spout. V5 (Dietary Manager) verified the presence of the build-up and stated, It needs to be cleaned with lime scale. On 12/06/24 at 10:08 AM, the facility's walk-in cooler had a large amount of dust and debris adhered to the fan covers, as well as the surrounding wall and ceiling. V5 confirmed the presence of dust and debris in the walk-in cooler, and stated, It needs to be cleaned. The facility's Long-Term Care Facility Application for Medicare and Medicaid (CMS Form 671), dated 12/09/24 and signed by V1…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-12-12 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to implement all components of their Infection Prevention Control Program. This failure has the potential to affect all 44 residents currently residing in the facility. Findings include: The facility's Infection Prevention and Control Program policy (undated) documents the following: A system of surveillance is utilized for prevention, identifying, reporting, investigating, and controlling infections and communicable diseases for all residents, staff, volunteers, visitors and other individuals providing services under a contractual arrangement based upon a facility assessment and accepted national standards. This same policy documents, Staff Referral to Treatment Centers: Our staff shall be referred to appropriate medical treatment center/service when she/he: Is feverish and appears to be in the infectious stages of an illness; Experiences occupational exposure to body/blood fluids; Has been exposed to a communicable disease; Exhibits infected skin lesions. This policy also documents, Our Infection Preventionist shall…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-12-12 · tag F0881 — failed to use antibiotics responsibly — widespread
    Implement a program that monitors antibiotic use.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to implement their antibiotic stewardship program. This failure has the potential to affect all 44 residents residing in the building. Findings include: The facility's Antibiotic Stewardship Program policy (undated) documents the following: It is the policy of the facility to implement an Antibiotic Stewardship Program as part of the facility's overall infection prevention and control program. The purpose of the program is to optimize the treatment of infections while reducing the adverse events associated with antibiotic use. This same policy documents, Director of Nursing- establish standards for nursing staff to assess, monitor, and communicate changes in a resident's condition that could impact the need for antibiotics, use their influence as nurse leaders to help ensure antibiotics are prescribed only when appropriate, and educate front line nursing staff about the importance of antibiotic stewardship and explain policies in place to improve antibiotic use. This policy also documents, Infection Preventionist- utilizes…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-12-12 · tag F0550 — failed to protect resident dignity and rights — pattern
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure call lights were responded to in a timely manner for 8 of 8 residents (R4, R8, R11, R23, R30, R36, R39, and R42) who were in attendance for the Resident Council meeting. Findings include: On 12/10/24 from 09:30 AM - 10:30 AM, a group meeting with the following residents who regularly attend Resident Council Meetings at the facility was conducted: R4, R8, R11, R23, R30, R36, R39, and R42. All eight residents verbalized concerns with staff's response times to call lights. During this meeting, R30 stated the following, There have been a few times I have had to call the receptionist at the back desk to tell her to send someone to help me. I had a bowel movement, and needed changed. I pressed my call light and it was on for 20 minutes. I told the staff that came in to help me, who didn't seem to care. When I reported this, I was told that a call light audit had been completed, and my light was on for 15 minutes, not 20. That is still too long to sit with stool in your pants. R36 then stated, (State Agency) will not see…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-12-12 · tag F0625 — pattern
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide a copy of the bed hold policy for residents discharging to the hospital, for four of four residents (R6, R9, R29 and R52), reviewed for bed holds, in the sample of 28. Findings Include: The (undated) facility Bed Hold Notice Upon Transfer Policy, directs staff, At the time of transfer for hospitalization or therapeutic leave, the facility will provide to the resident and/or resident representative written notice which specifies the duration of the bed- hold policy and addresses information explaining the return of the resident to the next available bed. 1. R9's medical record documents that R9 was hospitalized on [DATE], 8/6/24, 8/19/24 and 10/18/24. R9's medical record does not contain documentation of written notice to R9 or R9's resident representative, of the facility bed hold policy. 2. R29's medical record documents that R29 was hospitalized on [DATE]. R29's medical record does not contain documentation of written notice to R29 or R29's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-12-12 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on Observation, Interview and Record Review, the facility failed to develop a comprehensive care plan for Oxygen for one of one resident (R6) reviewed for Oxygen in the sample of 28. Findings include: The facility's Comprehensive Care Plan policy (undated) documents It is the policy of this facility to develop and implement a comprehensive person-centered care plan for each resident, consistent with resident rights, that includes measurable objectives and timeframes to meet a resident's medical, nursing, and mental and psychosocial needs that are identified in the resident's comprehensive assessment. The comprehensive care plan will describe, at a minimum the following: The services that are to be furnished to attain or maintain the resident's highest practicable physical, mental and psychosocial well-being. Any services that would otherwise be furnished, but are not provided due to the resident's exercise of his or her right to refuse treatment. On 12/9/24 at 10:25 AM, R6 was sitting in the dining room with Oxygen on at two liters per nasal cannula. R6 was leaning forward and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-12-12 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to assess a resident's range of motion quarterly, failed to provide necessary equipment to maintain a resident's range of motion and failed to develop a plan of care for a resident's range of motion for one of three residents (R9) reviewed for range of motion in a sample of 28. FINDINGS INCLUDE: The (undated) facility policy, Prevention of Decline in Range of Motion directs staff, The facility in collaboration with the medical director, director of nurses and as appropriate, physical/occupational consultant shall establish and utilize a systemic approach for prevention of decline in range of motion, including the assessment, appropriate care planning, and preventative care. Licensed nurses will assess resident's range of motion on admission/readmission, quarterly and upon a significant change. Residents who exhibit limitations in range of motion, initially and thereafter, will be referred to the therapy department for a focused assessment of range of motion. Based on the comprehensive assessment, the facility…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-12 · tag F0694 — isolated
    Provide for the safe, appropriate administration of IV fluids for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to check placement with venous blood return prior to intravenous (IV) PICC (peripherally inserted central catheter) line medication administration for one of one resident (R47) reviewed for IV medication administration in the sample of 28. Findings include: The (undated) facility policy, Validation Checklist Flushing and Locking a Central Venous Access/Midline/PICC Catheter directs staff, Purpose: To determine if the individual performs flushing and locking of a central venous access catheter/midline/PICC in accordance with professional standards of practice. Attached 10mL (milliliter) normal saline syringe to connector maintaining sterility, Unclamped catheter, if clamp present, aspirated for blood return, slowly injected normal saline into the catheter, and Removed syringe and discarded in sharps container. On 12/10/2024, at 9:15 AM, V6/Registered Nurse (RN) attached a 10mL (milliliter) normal saline syringe to R47's PICC (peripherally inserted central catheter) connecter. Without aspirating for blood, V6…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-12 · tag F0740 — failed to provide behavioral / mental-health care — isolated
    Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to address a resident's symptoms of depression and develop a care plan with interventions to recognize and treat symptoms of depression for one of two residents (R47) reviewed for mood in the sample of 28. Findings include: The Facility's Behavioral Health Services Policy (undated) states, It is the policy of this facility to ensure all residents receive necessary behavioral health services to assist them in reaching and maintaining their highest level of mental psychosocial functioning. Behavioral health encompasses a resident's whole emotional and mental well-being, which includes, but is not limited to, the prevention and treatment of mental and substance use disorders, psychosocial adjustment difficulty, and trauma or post-trauma stress disorders. The facility will ensure that a resident who, upon admission was not assessed or diagnosed with a mental or psychosocial adjustment difficulty or a documented history of trauma and/or PTSD (post traumatic stress disorder) does not develop patterns of decreased…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-09-08 · tag F0836 — widespread
    Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the Facility failed to employ a licensed Administrator. This failure has the potential to affect all 52 Residents residing in the Facility. Findings include: The Facility Resident Census Roster, dated [DATE], documents 52 Residents residing in the Facility. The Facility Department Head List, dated [DATE], documents that effective [DATE], V1 (Administrator in Training/AIT) is the Facility Administrator. The Facility Administrative Services Job Description, signed and dated [DATE] by V1 (AIT), documents: primary purpose of this position is to direct the day-to-day functions of the Facility in accordance with current Federal, State and Local standards, guidelines and regulations that govern nursing facilities to assure the highest degree of quality care can be provided to Residents at all times; and must possess a current encumbered nursing home administrator's license or meet the license requirement of the state. On [DATE], the Facility could not provide V1's (AIT)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-06-28 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview the facility failed to report an allegation of misappropriation of funds to the administrator, state agency, and the local police department for one of three residents (R1) reviewed for abuse in the sample of four. Findings include: The facility's Abuse, Neglect, and Exploitation policy dated 02/2023 documents, Misappropriation of resident property means the deliberate misplacement, exploitation, or wrongful temporary or permanent use of a resident's belongings or money without the resident's consent. Reporting/Response 1. Reporting of all alleged violations to the Administrator, state agency, adult protective services, and to all other requires agencies (all enforcement) within all timeframes immediately, but not later than two hours after an allegation is made, if the events that cause the allegation involve abuse or result in serious bodily injury, or not later than 24 hours if the events that cause the allegation do not involve abuse and do not result in bodily injury. On 6-26-24 at 9:40 AM V4 (CNA/Certified Nursing Assistant) stated, When…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-02-16 · tag F0868 — widespread
    Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, and interview, the facility failed to provide/have quarterly Quality Assurance & Performance Improvement (QAPI) meetings. This failure has the potential to effect all 53 residents residing in the facility. FINDINGS INCLUDE: Facility policy, entitled 2023 Quality Assurance & Performance Improvement (QAPI) Plan, Copyright 2022, document, Committee meetings are held on a quarterly basis at a minimum. The committee shall maintain written meeting agendas, minutes, attendance records, and QAPI program progress notes. QAPI sign-in sheets provided only include one sheet/one quarter. No other documentation for QAPI meetings was able to be found/provided. On 2/15/2024, V14/Regional Nurse Consultant confirmed the facility does not have QAPI meeting sign-in sheets for three of the four quarters in 2023. V14 also confirmed sign-in sheets should have been completed and maintained in the facility. The Centers for Medicare and Medicaid Services/CMS form 671-Long-Term Care Facilities Application for Medicare and Medicaid, dated 2/14/2024, document 53 residents reside in the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-02-16 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure incontinent supplies were available for one of three residents reviewed for dignity (R42) in the sample of 25. Findings include: An undated policy titled Resident Rights in a section titled Respect and dignity documents, 4. c. The resident has a right to be treated with respect and dignity, including the right to reside and receive services in the facility with reasonable accommodation of resident needs and preferences. R42's MDS/Minimum Data Set assessment dated [DATE] documents R42's BIMS/Brief Interview for Mental Status as 15 out of 15, indicating no cognitive impairment. R42's MDS dated [DATE] documents R42 is frequently incontinent of bowel and bladder. R42's Nutritional assessment dated [DATE] documents R42 is 62.5 inches tall. R42's weight documented on 02/04/24 is 226.5 pounds. On 02/13/24 at 11:26 AM, R42 stated, The facility does not have size 2XL (two extra-large) (incontinence briefs) or (cleansing) wipes. They always…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-02-16 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to ensure a resident was free of physical abuse for one (R14) of four residents reviewed for abuse in a sample of 25. Findings include: An undated Abuse, Neglect and Exploitation policy documents, It is the policy of this facility to provide protections for the health, welfare and rights of each resident by developing and implementing written policies and procedures that prohibit and prevent abuse, neglect, exploitation and misappropriation of resident property. The definition of abuse is documented as, The willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain or mental anguish, which can include staff to resident abuse and certain resident to resident altercations. R14's BIMS/Brief Interview of Mental Status, dated 1/30/24, documents R14's BIMS score is 14 out of 15, indicating R14 is cognitively intact. R27's BIMS, dated 12/20/23, documents R27's BIMS score is 11 out of 15, indicating moderate cognitive impairment. Facility Reported Incident, dated 02/08/24,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-16 · tag F0607 — failed to have anti-abuse policies — isolated
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to follow their abuse policy for one (R47) of three residents reviewed for abuse in a sample of 25. Findings include: Facility Abuse, Neglect, and Exploitation policy, copywrite 2023, documents It is the policy of this facility to provide protections for the health, welfare and rights of each resident by developing and implementing written policies and procedures that prohibit and prevent abuse, neglect, and exploitation and misappropriation of resident property. Investigation of Alleged Abuse, Neglect and Exploitation written procedures for investigations include: Investigating different types of alleged violations. Identifying and interviewing all involved persons, including the alleged victim, alleged perpetrator, witnesses, and others who might have knowledge of the allegations. Providing complete and thorough documentation of the investigation. V1's email to state, dated 1/8/24 at 3:03 PM, documents On 1/5/24 (V9/R47's friend) reported (R47) was missing money from his wallet. Investigation initiated. Upon interview with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-02-16 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to report the misappropriation of money to the local State Agency for one of four residents reviewed for abuse (R42) in a sample of 25. Findings include: An undated Abuse, Neglect and Exploitation policy documents, It is the policy of this facility to provide protections for the health, welfare and rights of each resident by developing and implementing written policies and procedures that prohibit and prevent abuse, neglect, exploitation and misappropriation of resident property. Misappropriation of Resident Property is defined as, the deliberate misplacement, exploitation, or wrongful, temporary or permanent, use of a resident's belongings or money without the resident's consent. A section of this policy titled Reporting/Response documents, The facility will have written procedures that include: 1. Reporting of all alleged violations to the Administrator, state agency, adult protective services and to all other required agencies (law enforcement when applicable) within specified timeframe's: a. Immediately, but not later…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-16 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to conduct a thorough investigation into an allegation of misappropriation of property for two (R47 and R42) of three residents reviewed for abuse in a sample of 25. Findings include: Facility Abuse, Neglect, and Exploitation policy, copywrite 2023, documents Investigation of Alleged Abuse, Neglect and Exploitation written procedures for investigations include: Investigating different types of alleged violations. Identifying and interviewing all involved persons, including the alleged victim, alleged perpetrator, witnesses, and others who might have knowledge of the allegations. Providing complete and thorough documentation of the investigation. Misappropriation of Resident Property is defined as, the deliberate misplacement, exploitation, or wrongful, temporary or permanent, use of a resident's belongings or money without the resident's consent. 1. V1 Administrators email to state, dated 1/5/24 at 8:02 PM, documents (R47) was in the hospital and his friend reports missing money. Investigation started, final to follow. V1's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-02-16 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to develop a smoking careplan for one (R47) of 24 residents reviewed for careplan development in a sample of 25. Findings include: Facility Comprehensive Care Plans, Copyright 2023, documents It is the policy of this facility to develop and implement a comprehensive person-centered care plan for each resident to meet the residents medical, nursing, and mental and psychosocial needs that are identified in the residents comprehensive assessment. On 2/13/24 at 11:32 AM, R47 stated I am a smoker for 40 years, they keep my smoking materials locked up, and I have to ask for them. During this survey from 2/13-2/16/24 from 9 AM-PM, multiple observations were made of R47 smoking outside. On 2/14/24 at 9:33 AM, R47 was outside on the smoking patio smoking and holding smoking materials. R47's MDS/Minimum Data Set documents R47 is a smoker. Facility Smokers paper, no date, has R47 listed. R47's current care plan does not have smoking careplanned. On 02/16/24 at 11:27 AM, V14 Regional Nurse stated I don't see smoking on the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-16 · tag F0926 — failed to keep the home smoke-free / fire-safe — isolated
    Have policies on smoking.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to evaluate residents for smoking safety for one (R47) of two residents reviewed for safe smoking in a sample of 25. Findings include: Facility Resident and Visitor Smoking Policy Notification, undated, documents Residents who pose a hazard with smoking materials will have supervised smoking times, and placed in a supervised program for safe smoking. Facility Smokers paper, undated, has R47 listed. On 2/13/24 at 11:32 AM, R47 stated I am a smoker for 40 years, they keep my smoking materials locked up, and I have to ask for them. During this survey from 2/13-2/16/24 from 9 AM-PM, multiple observations were made of R47 smoking outside. On 2/14/24 at 9:33 AM, R47 was outside on the smoking patio smoking and holding smoking materials. R47's medical record has no smoking assessment as part of the chart. On 2/16/24 at 11:27 AM, V14 Regional Nurse stated I don't see a smoking assessment for (R47). (V5) Social Services Director/SSD does the smoking assessments. On 2/16/24 at 11:28 AM, V5 SSD stated I am supposed to do…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-28 · tag F0585 — failed to handle grievances — isolated
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview the Facility failed to ensure Resident grievances were promptly responded and resolved for three of four Residents (R1, R2 and R3) reviewed for Grievances in a sample of four. Findings include: Facility Resident and Family Grievances Policy, undated, documents: Facility will have prompt efforts to resolve include facility acknowledgment of a complaint/grievance and actively working toward resolution of that complaint/grievance; 4. A resident or family member may voice grievances with respect to care and treatment which has been furnished as well as that which has not been furnished, the behavior of staff and other residents, and other concerns regarding their LTC (Long Term Care) stay; 8. Grievances may be voiced in the following forums: a. Verbal complaint to a staff member or Grievance Official; 10. b. The staff member receiving the grievance will record the nature and specifics of the grievance on the designated grievance form, or assist the resident or family member to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-28 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview the Facility failed to develop a Care Plan for one (R1) of four Residents reviewed for Care Plans in a sample of four. Findings include: Facility Comprehensive Care Plan Policy, undated, documents: it is the Policy of the Facility to develop and implement a comprehensive person-centered Plan for each Resident, consistent with resident rights, that includes measurable objectives and timeframes to meet Resident's medical, nursing and mental/psychosocial needs that are identified in the Resident's comprehensive assessment; and the comprehensive Care Plan will include measurable objectives and timeframe's to meet the Resident's needs as identified in the Resident's comprehensive assessment, the objectives will be utilized to monitor the Resident's progress and alternative interventions will be documented, as needed. R1's Physician Order Sheet/POS, dated 12/27/23, documents that R1 admitted to the facility on [DATE], with diagnoses including: Fracture of Body of Sternum, Closed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-28 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview the Facility failed to prevent a Pressure Ulcer for one (R1) of four Residents reviewed for skin issues in a sample of four. Findings include: Facility Pressure Ulcer Prevention and Management Policy, dated 2023, documents: the Facility is committed to prevention of avoidable pressure injuries and to provide treatment and services to heal the pressure ulcer/injury; the Facility will establish and utilize a systematic approach for pressure injury prevention and management, including prompt assessment and treatment, intervening to stabilize, reduce or remove underlying risk factors, monitoring of the interventions and modifying the interventions as appropriate. Facility Pressure Ulcer/Skin Log, dated 11/15/23 through 12/8/23, does not document any skin issues for R1. R1's admission Nursing Note, dated 11/24/23, documents that R1 admitted to the Facility. The Nursing Note documents that R1 has bilateral upper extremity bruising (dark purple/blue from intravenous catheter/IV and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-29 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interviews the facility failed to implement interventions to reduce the risk of falls for one of three residents (R1) reviewed for falls in a sample of 3. Findings include: The facility policy named, Fall Prevention Program, dated 2023, documents the following, Each resident will be assessed for fall risk and will receive care and services in accordance with their individualized level of risk to minimize the likelihood of falls. Policy Explanation and Compliance Guidelines: The facility utilizes a standardized risk assessment for determining a residents fall risk. The nurse will indicate the residents fall risk and initiate interventions in accordance with the resident's level of risk.5.) Low/Moderate Risk Protocols: Implement universal environmental interventions that decrease the risk of resident falling, including, but not limited to I.) A clear pathway to the bathroom. ii.) bed is locked and lowered to a level that allows the residents feet to be flat on the floor when resident is sitting at the edge of the bed. iii.) Call light and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2026-06-10 · tag F0577 — widespread
    Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to ensure the State Agency survey results were kept in a location readily accessible to residents and visitors and post a notice that survey results are available for review. This failure has the potential to affect all 59 residents residing in the facility.Findings include:The facility's CMS (Centers for Medicare and Medicaid Services) Form 671 dated 6/8/26 and signed by V10 (Director of Operations), documents 59 residents reside within the facility.The Ombudsman Resident Rights for People in Long Term Care Facilities booklet, dated 11/2018, documents You have the right to see reports of all inspections by the Illinois Department of Public health from the last five years and the most recent review of your facility along with any plan that your facility gave to the surveyors saying how your facility plans to correct the problem.On 6/9/26 at 10:10 AM, during a resident group meeting, R34, R44, and R51 all denied being aware of a (state agency) survey binder or the availability to review those results. R34…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2026-06-10 · tag F0732 — widespread
    Post nurse staffing information every day.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to ensure the daily resident census and direct care staff posting was posted in an area accessible to residents and visitors. This failure has the potential to affect all 59 residents residing in the facility.Findings include:The facility's CMS (Centers for Medicare and Medicaid Services) Form 671 dated 6/8/26 and signed by V10 (Director of Operations), documents 59 residents reside within the facility.The facility's Nurse Staff Posting Information policy, undated, documents, It is the policy of this facility to make nurse staffing information readily available in a readable format to residents, staff, and visitors at any given time. 1. The Nurse Staffing Sheet will be posted on a daily basis and will contain the following information: a. Facility name. b. the current date. C. Facility's current resident census. d. The total number and the actual hours worked by the following categories of licensed and unlicensed nursing staff directly responsible for resident care per shift. i. Registered Nurses. ii. Licenses…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$89,448 in federal fines across 3 penalties.

  • $63,372 — penalty dated 2025-05-14
  • $3,277 — penalty dated 2024-06-28
  • $22,799 — penalty dated 2024-02-16

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to ALLURE HEALTHCARE SERVICES — 15 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 1 of 52.6-1.6 vs chain
Health inspection 1 of 53.0-2.0 vs chain
Staffing 1 of 51.7-0.7 vs chain
Quality measures 1 of 52.6-1.6 vs chain
The other 14 homes this chain runs (chain average 2.6★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
MN1 MANAGEMENT CORPOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL30%since 02/01/2023
GOLDBERG, JEREMYIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST; CORPORATE OFFICER30%since 02/01/2023
OSEROFF, MEYERIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST; CORPORATE OFFICER30%since 02/01/2023
WENGROW, DAVIDIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST10%since 02/01/2023
NUDELL, MICHAELIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL30%since 02/01/2023
HART, SHAILAIndividualW-2 MANAGING EMPLOYEEsince 02/01/2023
MEYER, SAMANTHAIndividualCORPORATE OFFICERsince 02/01/2023

CMS files one row per role, so the 11 rows in the source record cover these 7 parties — each is shown once here with every role it holds. Nothing is omitted.

1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$6.0M
Net patient revenuemost recent cost report
-10.3%
Operating marginrevenue minus expenses
$462K
Related-party expense7% of expenses
Who pays — share of resident-days
Medicaid 56%Medicare 7%Other / private 37%

This home reported $462K paid to related parties (affiliated landlords or management companies) in its most recent cost report. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$311per resident / day
operating cost
$9,453per month
≈ monthly operating cost
$282per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in IL

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Illinois Medicaid page.

Typical monthly cost in Illinois
$8,304/mo
Nursing home (semi-private)
$9,216/mo
Nursing home (private)
$6,219/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 145012. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-06-10, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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