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Allure Of Zion

3615 16th Street, Zion, IL 60099 · For profit - Corporation · 115 certified beds · (847) 746-8382 Medicare & Medicaid certified

Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Flagged for abuseBehavioral-health or dementia-care citations — no harm found (F0744, F0758)1 immediate-jeopardy citation$255,454 in federal fines2 Medicare payment denials
Insights

This home has serious findings on its record. Read them closely before you consider it.

Worth asking about
  • CMS has flagged it for abuse
  • it has abuse, neglect, or exploitation citations (F0600, F0602) — most recent May 2026
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0605, F0607, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • inspectors cited 1 immediate-jeopardy problem — the most serious level
  • a high number of inspection citations overall (70) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $255,454 in federal fines (most recent 2025-04-30)
  • its independent health-inspection rating is low (1/5)
  • its payroll-based staffing rating is low (2/5)
  • its facility-reported quality-measure rating is low (1/5)
  • its last standard health inspection was over 2 years ago — the star rating may not reflect current conditions

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 2 of 5
Quality measuresSelf-reported by the facility 1 of 5

Location & what’s nearby

Hospital
★★★★ 4/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
2022 Lewis Ave · (847) 746-2922 · Call to confirm hours
Pharmacy
4580 IL Route 173 · (800) 746-7287 · Call to confirm hours
Grocery
2439 Galilee Ave · (847) 872-2762 · Call to confirm hours
Park
Typically dawn to dusk
Place of worship
3716 Willow Crest Dr · (847) 746-3733

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 1 of 5
Long-stay residentspeople who live here 1 of 5
Short-stay residentsrehab / post-hospital 1 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 2 to 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased18.5%13.4%15.4%worse
Long-stay residents who lose too much weight11.4%6.3%5.4%worse
Long-stay residents with a catheter left in their bladder2.7%0.9%0.9%worse
Long-stay residents with a urinary tract infection2.7%1.5%2.0%worse
Long-stay residents with depressive symptoms57.3%54.2%6.5%typical for the state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury7.7%3.1%3.3%worse
Long-stay residents whose ability to walk worsened29.7%14.3%16.1%worse
Long-stay residents on antianxiety or hypnotic medication8.0%18.3%18.9%better
Long-stay residents given the seasonal flu vaccine68.8%91.8%95.3%worse
Long-stay residents with pressure ulcers4.6%4.8%4.7%typical
Long-stay residents with worsening bladder/bowel control28.2%20.6%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table16.2%21.7%17.1%typical
Short-stay residents who newly got an antipsychotic medication1.8%2.2%1.4%worse
Short-stay residents given the seasonal flu vaccine18.1%63.1%79.4%worse
Short-stay residents rehospitalized after admission30.8%26.1%22.6%worse
Short-stay residents with an outpatient ER visit13.5%13.9%12.0%worse
Long-stay hospitalizations per 1,000 resident days1.362.021.67better
Long-stay outpatient ER visits per 1,000 resident days2.732.221.80worse

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

55.6% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 194 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

55.6%U.S. median 51.5%
Got home and stayed home
11.7%U.S. median 10.7%
Went back to hospital
49.3%U.S. median 56.6%
Met the expected recovery
0.21U.S. median 0.31
Therapy hours / resident / day
0.10hours / resident / day
Physical therapy
0.05hours / resident / day
Occupational therapy
0.06hours / resident / day
Speech therapy

Met the expected recovery: 49.3% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 69 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.21 therapist hours per resident per day in 2026Q1 — more than 24% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 22% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF55.6%CMS range 47.8–65.051.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF11.7%CMS range 8.8–14.610.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge49.3%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge50.7%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge50.7%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified98.9%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge97.5%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened5.6%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization10.1%CMS range 6.2–15.77.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.021.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.55
RN hours/ resident / day
1.10
LPN hours/ resident / day
3.39
Aide hours/ resident / day
5.03
Total nurse hours/ resident / day
0.56
RN hoursweekends
53.5%
Total nursing turnover
46.7%
RN turnover

How full it usually is: this home is certified for 115 beds and averages 95.0 residents a day — about 83% occupied, or roughly 20 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 5.03 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.548 is below the 0.55-hour RN benchmark and nurse-aide staffing of 3.39 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 4.65 hrs/resident/day on weekends vs 5.19 on weekdays — 11% thinner on weekends. RN hours go from 0.54 to 0.56 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 54% is about the same as the national median of 45%. 4 administrators have left in the past year — frequent leadership churn is a warning sign families often miss.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

10
deficiencies at the latest standard inspection (2024-07-12)
8
at the previous standard inspection (2023-06-14)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

This trend is not current. The most recent of these two inspections was over 2 years ago; the arrow describes what inspectors found then, not what the home is like now.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

70 citations, most serious first. The 18 most serious are shown; the remaining 52 are one tap away and print in full.

  • Immediate jeopardy · Jcited before2023-10-23 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to clarify a resident's pain management orders with the primary care physician prior to administering additional opiate pain medications and failed to discontinue a residents pain patch. These failures resulted in R2 experiencing a mental status change, lethargy, and required emergent hospitalization for suspected opiate overdose. This applies to 1 of 6 residents (R2) reviewed for pain management in the sample of 13. These failures resulted in an Immediate Jeopardy. The Immediate Jeopardy began on 8/10/23, when V20 (Registered Nurse/RN) failed to clarify R2's Morphine (pain medication) plan of care prescription from a pain consultant with her primary care physician prior to carrying out the order. R2 received 11 doses of morphine 15 milligrams (mg.) every 6 hours from 8/11/23 until 8/14/23. This was in addition to a Fentanyl 12 mcg (microgram)/hr (hour) patch that R2 was already receiving. On 8/14/23 an order was given by (V8) Nurse Practitioner to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2025-06-26 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to supervise a resident at high risk for falls for one of six residents (R1) reviewed for safety/supervision in the sample of six. This failure resulted in R1 experiencing a fall and rib fracture that resulted in R1 transferring to the local hospital. The findings include: R1's Discharge paperwork from the local hospital shows R1 was admitted to the local hospital from [DATE]-June 13, 2025, with diagnoses of wet gangrene, osteomyelitis, and dementia. R1's admission Record dated June 25, 2025, shows he was admitted to the facility on [DATE] with diagnosis of vascular dementia. R1's Fall Risk assessment dated [DATE], shows R1 was a high risk for falling with a score of 16. On June 25, 2025, at 12:44 PM, V9 Registered Nurse (RN) stated R1 arrived in the facility prior to her getting to the facility for her shift that started at 3:00 PM. V9 stated when she arrived for her shift, R1 had not been admitted by a nurse yet. V9 stated she did rounds on R1 first…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2024-07-12 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 2) R56's electronic face sheet printed on 7/11/24 showed R56 has diagnoses including but not limited to dementia with behaviors, sciatica, bipolar disorder, osteoarthritis, pressure ulcer of left hip-unstageable, and non-pressure chronic ulcer of left buttock. R56's facility assessment dated [DATE] showed R56 has no cognitive impairment and has no pressure injuries. R56's care plan dated 6/19/24 showed, The resident has pressure ulcer or potential for pressure ulcer development related I have 2 wounds and am being seen by the wound doctor/nurse. (SITE 6) unstageable (due to necrosis) of the left hip. 6/21/24 this is now a stage 4 .Follow facility policies/protocols for the prevention/treatment of skin breakdown. Monitor/document/report PRN (as needed) any changes in skin status: appearance, color, wound healing, signs and symptoms of infection, wound size (length X width X depth), stage R56's physician's orders for May 2024 showed no orders for R56 to have weekly skin assessments. R56's May 2024 skin checks…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2024-07-12 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to perform weekly weights as ordered by a physician for 1 of 7 residents (R58) reviewed for nutrition in the sample of 24. This failure resulted in R58 experiencing a significant weight loss of 7.96% within a 3-month period before it was identified by facility staff and R58 was referred to the facility dietician. The findings include: R58's electronic face sheet printed on 7/11/24 showed R58 has diagnoses including but not limited to traumatic subdural hemorrhage, type 2 diabetes, unspecified protein-calorie nutrition, anemia, and history of pneumonia. R58's facility assessment dated [DATE] showed R58 has severe cognitive impairment and has weight loss of 5% or more in the last month or 10% or more in the last 6 months. R58's care plan contained no problems or interventions for R58's weight loss. R58's physician's orders dated 8/24/23 showed, Weight every day shift every Thursday. R58's medication administration record (MAR) for April 2024…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2024-01-02 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to have pressure relieving devices in place and failed to perform ordered treatments for a resident with pressure injuries for one of three residents (R1) reviewed for pressure injuries in the sample of eight. This failure contributed to R1's worsening pressure injuries. The findings include: R1's Order Summary Report dated December 27, 2023, shows R1 was admitted to the facility on [DATE], with diagnoses including anxiety disorder, urinary tract infection, and restlessness and agitation. Orders for apply pressure relieving mattress on bed and pressure relieving cushion on chair every shift and float heels while in bed were entered on February 28, 2023. R1's Pressure Injury Risk dated November 3, 2023; shows she is at risk for developing pressure injuries. R1's Care Plan initiated on May 1, 2023, shows ensure that pressure relieving boots are on resident at all times while in bed. R1's Wound Evaluation and Management Summary dated November…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2024-01-02 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure fall prevention interventions were in place and failed to supervise a resident with a history of falls for one of three residents (R1) reviewed for safety/supervision in the sample of eight. This failure resulted in R1 experiencing a fall that required a local emergency room transfer and sutures to her head. The findings include: R1's Order Summary Report dated December 27, 2023, shows she was admitted to the facility on [DATE], with diagnoses including history of falling, urinary tract infection, anxiety disorder, altered mental status, diabetic polyneuropathy, mood affective disorder, encephalopathy, and restlessness and agitation. R1's Fall Risk Evaluation dated November 27, 2023, shows R1 is at risk for falls, has had three or more falls in the past three months, is chair bound, has poor vision, and requires use of assistive devices. R1's Care Plan initiated March 14, 2023 shows R1 sustained a fall on March 13, 2023 while…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · G2023-10-23 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to ensure residents were free from physical and verbal abuse. This failure resulted in R3 and R5 suffering mental anguish and psychosocial harm. This applies to 2 of 8 residents (R3, R5) reviewed for abuse in the sample of 13. The findings include: R3's face sheet shows she has diagnoses including anxiety disorder, heart failure, and lack of coordination. R3's cognition care plan initiated on 9/12/23 shows she is cognitively intact, has no apparent memory loss and is oriented. R3's care plan also shows she is able to recall and retain information such as events, directions, time and place of situations. R3's activity of daily living/ADL care plan initiated on 6/12/23 shows she has impaired balance and weakness and requires staff assistance with ADL's. On 10/16/23 at 9:40 AM, R3 said I have been in bed for a couple weeks following an incident where a CNA (Certified Nursing Assistant) who works for an agency was very rough with me. The CNA was very angry and mean spirited and when she was taking me to the bathroom, she ran my…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2023-06-14 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure pain medication was administered to a resident experiencing pain after a fall. This failure resulted in (R45) experiencing uncontrolled pain for 4 hours. This applies to 1 of 18 residents (R45) reviewed for pain in the sample of 18. The findings include: R45's face sheet shows she is a [AGE] year old female admitted to the facility on [DATE] with diagnoses including: Parkinson's disease, lack of coordination, and hypertension. R45's 3/28/23 facility assessment shows her cognition is mildly impaired. A post fall evaluation documented by V16 (Licensed Practical Nurse/LPN) on 6/10/23 at 1:57 PM, shows R45 had a fall in her room earlier that day at 7:30 AM. After the fall R45's left hip pain was documented to be a 8/10 on a 1/10 pain scale. The note states R45's pain is constant. R45's nursing progress note completed on 6/10/23 at 2:42 PM, by V16 states, till 12 noon X-ray has not arrived and resident still c/o pain to left hip. NP (Nurse…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-06-25 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review the facility failed to ensure shower water temperatures were at a comfortable temperature for 4 of 4 residents (R7, R8, R9 and R10) reviewed for clean, comfortable and homelike in the sample of 16.The findings include:On 6/24/26 at 9:50 AM, V8 (Maintenance) and this surveyor turned the water on in the 200 hall shower. The water felt cold when turned on. The water was kept on and turned to the hottest setting and was checked again at 9:55 AM. The water temperature was between 75 and 80 degrees Fahrenheit. The water was kept in the on position until 10:00 AM and the water temperature was 73 degrees Fahrenheit. This was verified by V8. V8 said that the water was too cold and should be around 110 degrees Fahrenheit. 1.On 6/24/26 at 11:40 AM, R7 said that he does use the 200-hall shower room. R7 said that the water temperature in the shower is too cold. R7 said that it has been cold for about one and a half to two months. 2.On 6/24/26 at 11:42 AM, R8 said that he does use the shower in the 200-hall shower room. R8 said that the water is…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-06-25 · tag F0755 — failed to provide safe pharmacy services — pattern
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure scheduled nebulizer medications were administered as ordered (R1) and failed to ensure medications were administered at the scheduled time (R7, R8, R15, R16) for 5 of 6 residents reviewed for medication administration in the sample of 16.The findings include:1. On 6/24/26 at 10:20 AM, R1 was lying in bed. R1 had a nebulizer machine with an attached mask on her nightstand. R1 said she was on the nebulizer treatments for a bad chest cold and it was the only thing that has really helped her feel better. R1 said that's really the main issue she has had. R1 said for some reason she was not getting her nebulizer treatment in the afternoon. R1 said she would call and call to get the nurse to give her nebulizer. R1 said this was happening several times a week, but she didn't know why. R1 stated I'd have to call and call to make sure someone gives it (nebulizer) to me, and I shouldn't have to do that. One day I got so frustrated I called…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-06-25 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to ensure resident finger nails were cleaned and trimmed for residents needing assistance with activities of daily living (ADLs) for 2 of 3 residents (R6 and R10) reviewed for ADLs in the sample of 16.The findings include:1.R6's Minimum Data Set assessment dated [DATE] shows that he is alert and oriented, has no rejection of care behaviors and needs substantial to maximal assistance with personal hygiene. On 6/24/26 at 10:25 AM, R6's finger nails were long and had brown debris under them. R6 said that he just had a shower Saturday but they did not trim his nails. R6 said that he can not trim his nails himself and they really need to be cleaned. 2.R10's Minimum Data Set assessment dated [DATE] shows that he is alert and oriented, has no rejection of care behaviors and is dependent on staff for personal hygiene.On 6/24/26 at 11:50 AM, R10's finger nails were long and had brown debris under them. Some of the nails were broken off and had jagged…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-06-25 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to ensure a resident received an ordered pain medication in a timely manner for 1 of 3 residents (R2) reviewed for pain the sample of 16. The findings include:On 6/24/26 at 9:39 AM, R2 was lying in bed watching television. R2 said she has chronic pain all over her body from lymphedema. R2 said she takes scheduled Tylenol, has two pain patches, and can have Tramadol every eight hours if she needs it. R2 said there was an issue with her Tramadol. R2 said she had pain and asked the nurse for her Tramadol, and she said she didn't have it. The surveyor asked R2 when this occurred. R2 pulled her phone out of her purse and said let me look, I put a note in here. R2 said she didn't have Tramadol from 10:35 PM on 6/16/26 until 2:30 PM on 6/17/26. R2 said she kept asking the nurse, but she said the medication wasn't there. R2 said she called the front desk to speak to management and left voicemails. R2 said she called V16 (Social Services Director) and then V4 (previous Director of Nursing - DON) came down. R2 said V4 was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-05-06 · tag F0602 — failed to protect residents from theft of their belongings — isolated
    Protect each resident from the wrongful use of the resident's belongings or money.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure resident valuables were protected from misappropriation for 2 of 5 residents (R1, R2) reviewed for abuse in the sample of 5.The findings include:1.On 5/4/26 at 10:36 AM, R1 said on a Saturday in the last two to three weeks, she asked one of the CNAs (certified nursing assistants) to get some food for her. R1 said she checked her wallet, and all of her cash was missing. R1 said she reported the missing cash to one of the nurses, the police were called, and they came and took her statement. R1 said she has been getting cash from her (trust) account and was saving up for a while. R1 said she gets $60 a month and had two months' worth of cash in her wallet. R1 said she leaves her room for activities and meals. R1 said she later received an email from her financial institution that there was unusual activity on her debit card and referenced a charge of $98.89 made at a department store on 4/21/26 at 12:25 ET (eastern time). R1 shared…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-05-06 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to report allegations of abuse for 1 of 5 residents (R4) reviewed for abuse in the sample of 5.The findings include:On 5/5/26 at 12:43 PM, R4 said he is missing a ten-dollar ($10) bill. R4 said his niece brought the ten-dollar bill in with two packs of cigarettes and left it on his bedside table. R4 said he was half asleep and when he woke up the $10 bill was gone, and the cigarettes were still there. R4 said his niece later confirmed it was a $10 bill that she had left. R4 said he reported it to V1, Administrator. Staff came in his room to look for the money but did not find it. R4 said he is not sure if they told the police, but police never spoke to him about it. R4 said he reported it in case this person is stealing from other people too.On 5/5/26 at 10:55 AM, V17, Social Service (SS) Associate, said on a Tuesday two weeks ago she went to V1's office where R4 was also present. R4 said he was missing $10 or $20. R4 said he found his cash missing and a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-02-17 · tag F0605 — failed to not use drugs as a restraint — isolated
    Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on interview and record review the facility failed to ensure psychotropic medication ordered as needed had a duration/stop date for 1 of 3 residents (R3) reviewed for psychotropic medications in the sample of 5. The findings include: R3's Face Sheet printed on 2/17/26 listed anxiety as a diagnosis.R3's Order Summary Report printed on 2/17/26 showed an order for lorazepam (psychotropic medication) to be given every 4 hours as needed for anxiety. There was no duration/stop date for the order. On 2/27/26 at 10:23 AM, V13 (Pharmacist) said an as needed psychotropic medication such as lorazepam needs a stop date.The facility's Use of Psychotropic Medication(s) undated policy showed as needed psychotropic medications shall be limited to no more than 14 days unless the attending physician believes it is appropriate to extend the order beyond the 14 days. The medical record should include documentation from the physician for the rationale for the extended time period and indicate a specific duration.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-12-18 · tag F0744 — failed to care for residents with dementia — isolated
    Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to monitor dementia residents with wandering behaviors. The facility failed to immediately intervene and redirect dementia residents exhibiting wandering and dementia related behaviors. These failures apply to 2 of 3 residents (R1, R2) reviewed for dementia care in the sample of 4.The findings include:A facility report dated 12/8/25 showed V13 Certified Nursing Assistant (CNA) observed R1 lying next to R2 in R2's bed. R1 and R2 were fully dressed. The report showed video surveillance of the incident, reviewed by V1 Administrator, showed R1 entered R2's room at 5:31 AM on 12/8/25. R1 was not removed from R2's room by facility staff until 6:03 AM. R2 exited her room at 5:52 AM, on her own will. The report showed R1 and R2 both had a diagnosis of dementia.R2's admission record showed R2 was admitted to the facility on [DATE] and discharged home with family on 12/17/25. R2's care plan dated 11/24/25 showed R2 was cognitively impaired related to her diagnosis…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-12-05 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide incontinence care to a resident (R1) that is dependent on staff for incontinence care. This applies to 1 of 3 residents reviewed for ADL's (Activities of Daily Living) in the sample of 3.The findings include: R1's electronic face sheet printed on 12/4/25 showed R1 has diagnoses including but not limited to Parkinson's Disease, congestive heart failure, major depressive disorder, hallucinations, and anxiety disorder.R1's facility assessment dated [DATE] showed R1 has severe cognitive impairment, is incontinent of bladder, and requires staff assistance for personal hygiene.R1's care plan dated 7/22/24 showed, I have bladder incontinence .clean perineal area with each incontinence episode.On 12/4/25 at 10:10AM, R1 was sitting up in her (reclining wheelchair). The front of R1's pants were wet with an unknown substance and R1 had a strong urine odor.On 12/4/25 at 10:37AM, V4 (R1's daughter) stated, I have concerns with my Mom not being…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-12-05 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure fall prevention measures were in place, failed to ensure skin tear prevention measures were in place. These failures apply to 1 of 3 residents (R1) reviewed for safety/supervision in the sample of 3.The findings include:R1's electronic face sheet printed on 12/4/25 showed R1 has diagnoses including but not limited to Parkinson's Disease, congestive heart failure, major depressive disorder, hallucinations, and anxiety disorder.R1's facility assessment dated [DATE] showed R1 has severe cognitive impairment, has skin tears, utilizes a chair alarm, and has experienced falls since admission to the facility.R1's care plan revised 10/10/25 showed, The resident is at risk for falls related to deconditioning/gait/balance problems .R1's care plan revised 10/27/25 showed, I have the potential impairment to skin integrity related to fragile skin .skin tears 8/1/25, 8/22/25, 9/3/25, 9/29/25, 10/10/25, 10/27/25 . (protective sleeves) in place to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
Show the remaining 52 citations
  • Potential for harm · Dcited before2025-12-05 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure glove changes were performed during incontinence care for a resident with a history of ESBL (Extended-spectrum beta-lactamase) in the urine. This applies to 1 of 3 residents (R1) reviewed for incontinence care in the sample of 3.The findings include:R1's electronic face sheet printed on 12/4/25 showed R1 has diagnoses including but not limited to Parkinson's Disease, congestive heart failure, major depressive disorder, hallucinations, and anxiety disorder.R1's facility assessment dated [DATE] showed R1 has severe cognitive impairment, is incontinent of bladder, and requires staff assistance for personal hygiene.R1's physician's orders dated 1/8/25 showed, Enhanced Barrier Precautions due to history of ESBL in urine .R1's care plan dated 7/31/25 showed, The resident requires Enhanced Barrier Precautions related to history of ESBL (Extended-Spectrum Beta-Lactamases) in the urine .wear personal protective equipment properly .On…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-26 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to administer medications as ordered by the physician for one of six residents (R1) reviewed for medications in the sample of six. The findings include: R1's Discharge Instructions from the local hospital dated June 13, 2025, shows R1 was admitted to the local hospital on June 4, 2025, with diagnoses including wet gangrene, osteomyelitis, and dementia. Amoxicillin-clavulanate (Augmentin 500 mg(milligram)-125 mg oral tablet/antibiotic) one tablet every eight hours with next dose due on June 13, 2025, at 5:00 PM was ordered by the discharging physician. R1's Physician Orders shows an order was entered for Augmentin one tablet three times per day for toe amputation with a start date of June 13, 2025. R1's Physician Orders show that R1 was admitted to the facility on [DATE]. R1's Medication Administration Record shows Augmentin was not administered until June 15, 2025, at 9:00 AM. On June 26, 2025, at 11:26 AM, via telephone interview with V2 Director of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-06-04 · tag F0602 — failed to protect residents from theft of their belongings — pattern
    Protect each resident from the wrongful use of the resident's belongings or money.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to ensure residents were free of misappropriation of money for 4 of 4 residents (R1-R4) reviewed for misappropriation of property in the sample of 4. The findings include: 1. On 6/4/25 at 9:30 AM, R1 said that one night around midnight she was sleeping in bed when she awoke to a tall African American female going through her top nightstand drawer. R1 said that she said Hi to her and she immediately left the room. R1 said that that morning she checked her nightstand drawer and noticed her money missing. R1 said that she notified the staff, and they took care of it and she has not seen that staff member since. R1 said that she gets $60 a month and saves it in her top drawer of her nightstand. On 6/4/25 at 10:07 AM, V4 (Social Service Director) said that on 5/23/25, R1 was brought to her by a nurse and R1 said that she was missing around $200. V4 said that R1 told her that she saw a tall African American female in her room going through her belongings and the next morning is when she noticed the money was missing. On 6/4/25 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-04 · tag F0607 — failed to have anti-abuse policies — isolated
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to implement their Abuse Policy regarding reporting and investigating an alleged misappropriation of money for 1 of 4 residents (R4) reviewed for misappropriation of property in the sample of 4. The findings include: A Quality Improvement Form dated 4/1/25 shows that R4's daughter reported to V9 (Previous Social Service Director) that she left two envelopes containing $23 for her to pay to get her hair done. The envelopes were in the room on 3/19/25 and noticed both missing on 3/22/25. The form shows that the administrator was notified. A Quality Improvement Form dated 4/4/25 shows that R4's daughter reported that the resident was missing 4 envelopes of money totaling $86 that were in a zipper pocket of her purse that was located in her rollator walker. The form shows that the administrator was notified. An untitled document dated 4/7/25 to Illinois Department of Public Health (IDPH) shows that R4 reported that she has had money missing, an investigation has been initiated and a five-day final is to follow. The undated Final…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-04 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to ensure that an alleged misappropriation of resident money was reported immediately to the State Survey Agency for 1 of 4 residents (R4) reviewed for misappropriation of property in the sample of 4. The findings include: A Quality Improvement Form dated 4/1/25 shows that R4's daughter reported to V9 (Previous Social Service Director) that she left two envelopes containing $23 for her to pay to get her hair done. The envelopes were in the room on 3/19/25 and noticed both missing on 3/22/25. The form shows that the administrator was notified. A Quality Improvement Form dated 4/4/25 shows that R4's daughter reported that the resident was missing 4 envelopes of money totaling $86 that were in a zipper pocket of her purse that was located in her rollator walker. The form shows that the administrator was notified. An untitled document dated 4/7/25 to Illinois Department of Public Health (IDPH) shows that R4 reported that she has had money missing, an investigation has been initiated and a five-day final is to follow. The undated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-06-04 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to initiate an investigation of an alleged misappropriation of money 1 of 4 residents (R4) reviewed for misappropriation of property in the sample of 4. The findings include: A Quality Improvement Form dated 4/1/25 shows that R4's daughter reported to V9 (Previous Social Service Director) that she left two envelopes containing $23 for her to pay to get her hair done. The envelopes were in the room on 3/19/25 and noticed both missing on 3/22/25. The form shows that the administrator was notified. A Quality Improvement Form dated 4/4/25 shows that R4's daughter reported that the resident was missing 4 envelopes of money totaling $86 that were in a zipper pocket of her purse that was located in her rollator walker. The form shows that the administrator was notified. An untitled document dated 4/7/25 to Illinois Department of Public Health (IDPH) shows that R4 reported that she has had money missing, an investigation has been initiated and a five-day final is to follow. The undated Final Investigation related to allegation of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-05 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure low air loss mattresses were provided for 2 of 3 residents (R2 and R3) with Stage 4 sacral pressure ulcers reviewed for pressure ulcers in the sample of 3. The findings include: R2's admission Record dated 5/5/25 shows R2 was admitted to the facility on [DATE] with pressure induced deep tissue damage of her right heel and a Stage 4 pressure ulcer of her sacrum. R2's Specialty Physician Initial Wound Evaluation & Management Summary dated 2/27/25 shows the wound physician's, V10, plan of care for R2's Stage 4 sacral pressure wound includes a low air loss mattress. R2's care plan initiated on 2/27/25 shows R2 has a low air loss mattress as an intervention for her Stage 4 pressure wound of her sacrum. On 5/5/25 at 10:18 AM, V2, was lying in bed watching TV. V2 did not have a low air loss mattress on her bed. When asked if she had a special mattress for her bed, V2 replied, No. On 5/5/25 at 1:25 PM, V4, Wound Care Nurse, said every…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-05 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to follow Enhanced Barrier Precautions (EBP) for 1 of 3 residents (R1) reviewed for infection control in the sample of 3. The findings include: R1's Order Summary Report dated 5/5/25 shows R1 has a current order for Enhanced Barrier precautions. R1's current care plan provided by the facility shows R1 has a Stage 4 pressure wound to her sacrum. On 5/5/25 at 9:56 AM, V4, Wound Care Nurse, V5, Certified Nursing Assistant (CNA), and V6, Life Enrichment were in R1's room assisting/changing R1's dressings. V6 was holding R1's leg, V5 was changing R1's left heel dressing. V5 assisted R1 to turn onto her side to allow visualization of R1's backside. V4, V5, nor V6 wore gowns while providing these direct cares. On 5/5/25 at 1:25 PM, V4 said residents with pressure wounds need to be on EBP. Staff should wear gowns and gloves while giving direct care to residents on EBP. On 5/5/25 at 1:42 PM, V3, Infection Prevention Nurse, said staff need to wear a gown, gloves, and mask when providing any close contact care to a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-04-30 · tag F0602 — failed to protect residents from theft of their belongings — isolated
    Protect each resident from the wrongful use of the resident's belongings or money.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to ensure a residents-controlled medication was misappropriated. This applies to 1 of 10 residents (R1) reviewed for controlled medications in the sample of 10. The findings include: The Facility Reported Incident dated 4/28/25 states, Nurse (V4- Licensed Practical Nurse- LPN) wrote a statement stating she believed she threw the meds in the garbage. Writer looked through several garbage bags and was unable to locate the missing medication. Writer noted per narcotic sign out sheet that med was last administered 4/25/25 at 9:00 AM. Writer asked nurse if med was administered throughout her shift, and she stated yes. Writer asked why med was not signed out on MAR (Medication Administration Record) or paper record. Nurse stated she forgot and at this time she recorded administration. Nurse left the building at this time. This same document states, Cameras reviewed showing nurse in 200 preparing medications. Per video footage, nurse appears to empty bottle of tablets and toss the bottle in the garbage. On 4/30/25 at 10:00 AM V3…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-04-30 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to ensure the accurate reconciliation of a controlled substance. This applies to 1 of 10 residents (R1) reviewed for controlled substances in the sample of 10. The findings include: The Controlled Substance Proof of Use form for Bottle #2 shows 1 tablet removed from the bottle of 30 on 4/28/25, leaving 29 tablets. There is no time as to when this medication was administered and no signature from the person that administered it. The next entry is 4/28/25 at 9:30 PM given by V7 (Licensed Practical Nurse- LPN), leaving 28 tablets. R1's April MAR (Medication Administration Record) shows she has an order for Lorazepam 0.5 mg every 4 hours as needed for increased Anxiety. This document shows that V4 (LPN) signed out 1 tablet at 6:35 PM on 4/27/25 and V7 (LPN) signed out 1 tab at 9:30 PM on 4/28/25. There is no Lorazepam signed out on 4/28/25 prior to the 9:30 PM dose. On 4/30/25 at 12:05PM V4 stated, I might have given her another dose in the morning. When we counted in the morning there were 30 in the bottle. On 4/30/25 at 12:15 PM…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-01-08 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to carry out a physician order for an Infectious Disease consultation for 1 of 3 residents (R2) reviewed for Quality of Care in the sample of 9. The findings include: On 1/8/25 at 10:45 AM, R2 was in bed and appeared drowsy and unable to stay awake during a conversation with this surveyor. Outside of R2's doorway was a sign indicating she (R2) is on contact isolation. R2's urinalysis report dated 12/19/24 shows her urine tested positive for ESBL (extended-spectrum beta- lactamases) via a urine culture that was completed on 12/22/24. A facility provided timeline for R2 shows R2 had a Urinary Tract Infection (UTI's) on 9/11/24 which did not require treatment. One 10/25/24 which required antibiotic usage and another on 12/19/24 which also required antibiotic treatment, with Ertapenm sodium solution for 7 days. On 1/8/25 at 11:44 AM, V4 (Nurse Practitioner) stated she had been monitoring R2's increase in UTI's and her recent diagnosis of ESBL in her urine and decided she should refer her to an Infectious Disease doctor for further…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-04 · tag F0559 — isolated
    Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to ensure a resident was notified in writing of a facility-initiated room change and failed to ensure the resident was shown the new room and introduced to her new roommate before the room change for 1 of 3 residents (R1) reviewed for room changes in the sample of 9. The findings include: R1's Census Report shows that she was transferred to another room on 11/25/24. On 12/4/24 at 9:30 AM, R1 stated that a male resident came into her room and kissed her on the cheek and after the facility heard about the incident, they made her change rooms so R2 could not find her. R1 stated that she was upset because she didn't understand why she had to change rooms when she did not do anything wrong. R1 stated that she really liked her previous room because she had a nice view out the window. R1 stated that after her room transfer, she did not get along with the other resident in the room due to her keeping her TV very loud. R1 stated that she could not hear her visitors nor her own TV. R1 stated, I feel like I am getting punished for what…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-12-04 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to ensure a resident with wandering and aggressive behaviors was supervised and not allowed to enter other resident rooms for 1 of 1 resident (R2) reviewed for safety and supervision in the sample of 9. The findings include: On 12/4/24 at 9:45 AM, R2 was lying in bed. R2 was awake and speaking in Russian. On 12/4/24 at 1:13 PM, video footage from 11/24/24 was viewed. At 9:55 AM, R2 exited his room that is at the beginning of the hallway. R2 was walking independently. R2 walked about halfway down the hallway and entered a resident room at 9:57 AM. V8, Certified Nursing Assistant (CNA) went to the doorway of the room and R2 exited the room. R2 then proceeded down to the end of the hallway and V8 went in the opposite direction of R2. R2 then entered R1's room at 9:58 AM. At 9:59 AM, V6 (CNA) went into R1's room and came out of the room with R2. R2 then proceeded to walk the hallway. On 12/4/24 at 9:30 AM, R1 stated that a couple weeks ago (11/24/24) a man came into her room and placed his hands on her shoulders and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-12 · tag F0622 — isolated
    Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, and record review the facility failed to ensure transfer paperwork was sent to the hospital/emergency room for the correct resident for 1 of 3 residents (R2) reviewed for transfers in the sample of 3. The findings include: On 8/12/24 at 8:40 AM, V1 (Administrator) stated in March of 2024 R2 was sent to the hospital with R1's transfer paperwork. On 8/12/24 at 9:31 AM, V4 (Registered Nurse) stated she was the nurse taking care of R2 on 3/6/24 when R2 was sent to the hospital with R1's transfer paperwork. V4 stated R2 pulled out his gastrostomy tube (g-tube) and was sent to the emergency room to have it replaced. V4 stated about 20 minutes after R2 left the facility she received a phone call from an emergency room nurse saying R1 was in the emergency room. V4 stated she corrected the emergency room nurse and informed them that R2 and not R1was in the emergency room. According to V4, the emergency room nurse stated the transfer paperwork sent with R2 had R1's name on it. V4 stated V2 (Director of Nursing) was the one that printed the transfer paperwork for R2. On…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-07-12 · tag F0761 — failed to label and store drugs safely — widespread
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to store medications according to their policy and failed to ensure medication refrigerator temperatures were maintained. These failures have the potential to affect all residents in the facility. The findings include: The CMS 671 form dated 7/9/24 showed 91 residents reside in the facility. 1. On 7/10/24 at 12:11 PM, the 400-hall medication cart was reviewed with V9 (Registered Nurse) present. A box of liquid Norco (pain medication) and a box of liquid Lorazepam (antianxiety medication) were in the narcotic box. At 12:33 PM, the 200-hall medication cart was reviewed with V10 (LPN-Licensed Practical Nurse) present. A box of liquid Lorazepam was in the narcotic box. All three boxes were clearly labeled with stickers showing to store the medications in the refrigerator. 2. On 7/10/24 at 12:16 PM, the 200-hall medication cart was unlocked. This surveyor had full access to every drawer of medications (except the double locked narcotic box). The cart was parked directly next to a visitor/common use bathroom. Multiple…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-07-12 · tag F0756 — failed to review each resident's drug regimen — pattern
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure a MRR (Medication Regimen Review) was being completed by a licensed pharmacist on a monthly basis. This applies to 5 of 5 residents (R8, R26, R41, R56, and R61) reviewed for MRR's in the sample of 24. The findings include: R8's admission Record (Face Sheet) shows she was admitted to the facility on [DATE], with diagnoses to include type 2 diabetes mellitus, major depressive disorder, and hypertension. R8's only MRR for 2024 was in June. R26's admission Record (Face Sheet) shows she was admitted to the facility on [DATE], with diagnoses to include anxiety, depression, atrial fibrillation, and type 2 diabetes mellitus. R26's only MRR for 2024 was in July. R41's admission Record (Face Sheet) shows he was admitted to the facility on [DATE], with diagnoses to include bipolar disorder, hypertension, COPD (Chronic Obstructive Pulmonary Disease), and type 2 diabetes mellitus. R41's only MRR for 2024 was in June. R56's admission Record (Face Sheet) shows…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-12 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to obtain physician's orders for a resident (R67) code status for 1 of 1 resident reviewed for advanced directives in the sample of 24. The findings include: R67's electronic face sheet printed on 7/11/24 showed R67 has diagnoses including but not limited to Parkinson's without dyskinesia, unsteadiness on feet, repeated falls, lack of coordination, and syncope & collapse. R67's physician's orders for July 2024 showed no physician's orders for code status. R67's electronic medical record did not display his code status. R67's care plan dated 6/14/23 showed, Resident has following code: DNR .Note physician order and DNR is present on resident chart if applicable. R67's POLST (Physician's Orders for Life-Sustaining Treatment) dated 12/8/21 showed R67 has elected to be a DNR (Do Not Resuscitate). On 7/11/24 at 1:55PM, V9 (Registered Nurse) stated, If a resident has an emergency, I look at the banner on the resident profile in their EMR (electronic medical record). If it's not there, then I would go to their physician's orders. If…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-12 · tag F0644 — isolated
    Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure a PASRR (Preadmission Screening and Resident Review) level 2 was completed on residents with serious mental illness. This applies to 2 of 2 residents (R66 and R41) reviewed for PASRR in the sample of 24. The findings include: R66's admission Record (Face Sheet) shows his diagnoses to include unspecified psychosis not due to a substance or known physiological condition, and anxiety. The same document shows R66 was admitted to the facility on [DATE]. R66's PASRR level 1, shows it was completed on 6/4/23, and shows no level 2 was required because there was no serious mental illness, intellectual disability, or developmental disability. On 07/10/24 at 12:10 PM, V5 (Admissions Director) stated, she was not aware that a PASRR level 2 should have been done if a resident has serious mental illness. V5 stated, she was never trained on how or when to request a level 2 PASRR. V5 stated, she is not a nurse and wouldn't know if a resident got a diagnosis of a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-12 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide thorough incontinence care for a dependent resident. This applies to 1 of 2 residents (R37) reviewed for activities of daily living in the sample of 24. The findings include: R37's electronic face sheet printed on 7/11/24 showed R37 has diagnoses including but not limited to hemiplegia and hemiparesis, cerebral infarction, and dementia with behaviors. R37's facility assessment dated [DATE] showed R37 has severe cognitive impairment and is always incontinent of bladder. R37's care plan dated 6/23/23 showed, I have an ADL (activities of daily living) self-care performance deficit. I require assistance with ADL's because I have impaired balance, functional impairment in activity, hemiplegia, and general weakness. On 7/9/24 at 1:15PM, V14 (Certified Nursing Assistant) provided toileting assistance to R37. V14 removed 2 incontinence briefs from R37. V14 stated they put 2 incontinence briefs on R37 in case he urinates, and it leaks out…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-12 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure fall prevention measures were in place for 2 of 11 resident's (R3, R30) reviewed for safety & supervision in the sample of 24. The findings include: 1) R3's electronic face sheet printed on 7/11/24 showed R3 has diagnoses including but not limited to congestive heart failure, left eye blindness, weakness, anxiety disorder, and altered mental status. R3's facility assessment dated [DATE] showed R3 has sever cognitive impairment and does not use alarms. R3's fall risk assessment dated [DATE] showed R3 is at risk for falls. R3's physician's orders dated 7/9/24 showed, clip alarm in place. R3's care plan dated 4/25/24 showed, The resident is at risk for falls related to incontinence. Clip alarm while in bed and wheelchair. On 7/9/24 at 10:16AM, R3 was laying in her bed with her alarm hooked to the right side of her bed. The end of the clip alarm was laying in the bed next to R3, not clipped to anything. V6 (Licensed Practical Nurse)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-12 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure oxygen was administered at the physician prescribed rate and failed to handle oxygen tubing in a manner to prevent cross contamination for 1 of 1 resident (R36) reviewed for oxygen in the sample of 24. The findings include: R36's face sheet printed on 7/11/24 showed diagnoses including but not limited to heart disease, pleural effusion (buildup of excess fluid around the lungs), and pneumonia. R36's facility assessment dated [DATE] showed total staff dependence needed for toileting, hygiene, dressing, and transfers. The same assessment showed no cognitive impairment and frequently incontinent of urine and bowel. R36's July order summary report showed a physician order start dated 6/7/24 for: Oxygen at 2 liters per minute every shift. R36's care plan showed a focus area initiated 6/25/24 for oxygen therapy related to shortness of breath. Interventions included give medication as ordered by physician and oxygen at 2 liters per NC…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-12 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to initiate isolation precautions for a resident (R56) with a wound and peripherally inserted central catheter (PICC) lined, failed to perform hand hygiene before and after catheter care for a resident (R248), and failed to wear personal protective equipment for a resident (R248) on enhanced barrier precautions. These failures apply to 2 of 7 residents reviewed for infection control in the sample of 24. The findings include: 1) R56's electronic face sheet printed on 7/11/24 showed R56 has diagnoses including but not limited to dementia with behaviors, sciatica, bipolar disorder, anemia, pressure ulcer of left hip-unstageable, non-pressure chronic ulcer of left buttock, history of urinary tract infections, and anxiety disorder. R56's facility assessment dated [DATE] showed R56 has no cognitive impairment. R56's physician's orders for July 2024 showed no orders for R56 to be on enhanced barrier precautions. R56's wound assessment dated [DATE]…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-04-25 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to transfer a resident according to the resident's care plan. This failure applies to 1 of 5 residents (R1) reviewed for falls in the sample. The findings include: On 04/24/24 at 10:33AM, R1 was in her room sitting in a wheelchair. R1 had two staples in the top posterior area of her head. On 04/24/24 at 10:33AM, R1 stated, I cannot remember what happened. On 04/24/24 at 10:40AM, V8 R1's family stated, my sister and I were concerned about the staff using a mechanical stand lift for the transfer. My mom does not use a mechanical lift. On 04/24/24 at 2:49PM, V3 ADON-Assistant Director of Nursing stated, R7 CNA-Certified Nursing Assistant reported that the resident was weaker that night and needed the mechanical stand lift. The CNA did not use the mechanical stand lift appropriately. The mechanical stand lift is not part of R1's plan of care. The CNA should not have used the mechanical stand lift. R7 CNA should have reported to the nurse before attempting the transfer. On 04/25/24 at 10:30AM, V9 Restorative CNA…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-04-03 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to implement dressing change orders for a resident admitted with an open wound. This applies to 1 of 4 residents (R501) reviewed for pressure/treatment interventions in the sample of 6. The findings include: On 5/6/2024 at 9:33AM, R501 stated she was admitted in the last two weeks and came in with a wound on her backside. On 5/6/2024 at 10:25AM, R501 stated she is unsure when the dressing change was started after she was admitted to the facility. On 5/6/2024 at 12:16PM, V7 Wound Care Nurse stated he was not told about the resident's wound upon admission. V7 stated if a wound is identified by the admitting nurse, they can call the primary physician and have orders placed for the resident until the wound doctor rounds on the patient. On 5/6/2024 at 12:47PM, V4 Registered Nurse (RN) stated she took care of R501 on 4/27/2024 and 4/28/2024. V4 stated she did not do a dressing change on R501 because there was no order to do one on the Treatment…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-02 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide Activities of Daily Living (ADL) assistance for residents requiring extensive assistance for two of three residents (R6, R5) reviewed for ADLs in the sample of eight. The findings include: 1. R6's admission Record shows he was admitted to the facility on [DATE], with diagnoses including lack of coordination, low back pain, non-pressure ulcer of buttock, restlessness and agitation, anxiety disorder, major depressive disorder, and repeated falls. R6's Care Plan shows R6 requires total dependence with bed mobility and toileting and had urinary incontinence and needs assistance from staff. R6's MDS (Minimum Data Set) dated September 28, 2023, shows R6 is not cognitively intact. On December 26, 2023, at 12:13 PM, V9 CNA (Certified Nursing Assistant) and V12 (Licensed Practical Nurse) performed incontinence care to R6. There was a strong urine smell. R6 had two incontinence briefs on that were saturated with dark urine from front to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-02 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure physician ordered treatments were in place to non-pressure wounds for two of three residents (R3, R1) reviewed for non-pressure wounds in the sample of eight. The findings include: 1. R3's Order Summary Report dated December 27, 2023, shows R3 was admitted to the facility on [DATE], with diagnoses including idiopathic urticaria, urinary tract infection, anxiety disorder, and hemiplegia. An order for Bilateral buttock: Cleanse with normal saline, allow to air dry, apply hydrocolloid sheet to irritated area every night shift for skin integrity was entered on December 22, 2023. On December 26, 2023, at 11:07 AM, R3 buttocks was red with scratches and open areas throughout her buttocks area. R3 said her buttocks was painful. There was no dressing on R3's buttocks. R3's Resident Skin Check dated December 26, 2023, shows she has dryness, scratches, and a rash to her buttocks. R3's Treatment Administration Record dated December 1,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-02 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to perform incontinence care in a manner to prevent urinary tract infections for one of three residents (R6) reviewed for incontinence care in the sample of eight. The findings include: R6's admission Record shows he was admitted to the facility on [DATE], with diagnoses including lack of coordination, low back pain, non-pressure ulcer of buttock, restlessness and agitation, anxiety disorder, major depressive disorder, and repeated falls. R6's Care Plan shows R6 requires total dependence with bed mobility and toileting and has urinary incontinence and needs assistance from staff. R6's MDS (Minimum Data Set) dated September 28, 2023, shows R6 is not cognitively intact. On December 26, 2023, at 12:13 PM, V9 CNA (Certified Nursing Assistant) and V12 (Licensed Practical Nurse) performed incontinence care to R6. There was a strong urine smell. R6 had two incontinence briefs on that were saturated with dark urine from front to back. R6 was laying…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-02 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide a physician ordered antibiotic for one of three residents (R1) reviewed for medications in the sample of eight. The findings include: R1's Order Summary Report shows she was admitted to the facility on [DATE] with diagnoses including history of falling, urinary tract infection, non-pressure chronic ulcer of other part of right foot, non-pressure chronic ulcer of other part of left foot, non-pressure chronic ulcer of left heel and midfoot with necrosis of muscle, non-pressure chronic ulcer of other part of right foot with necrosis of bone, non-pressure chronic ulcer of other part of right foot with necrosis of muscle, and local infection of the skin and subcutaneous tissue. On December 26, 2023, at 2:18 PM, V15 (R1's Power of Attorney/granddaughter) said that the facility took R1 to a foot doctor appointment on December 12, 2023. V15 said R1's foot doctor called her on December 15, 2023, and told her that R1 needed to be on Bactrim (antibiotic)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-10-23 · tag F0607 — failed to have anti-abuse policies — widespread
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to follow its abuse policy to ensure staff received abuse training. This failure has the potential to affect all 77 residing in the facility. The findings include: The facility provided roster on 10/16/23 shows there were 77 residing in the facility. A facility reported State of Illinois Serious Injury Incident and Communicable Disease Report form shows on 9/17/23 R3's son (V11) reported an incident that occurred on 9/16/23 where R3 received poor care from a CNA who was determined to be V25 (Agency CNA). On 10/16/23 at 11:30 AM, V1 (Administrator) said she investigated the abuse incident involving R3 and substantiated verbal abuse. She said the CNA (V25) was from an agency. On 10/18/23 at 8:50 AM, V1 said the facility does not provide abuse training to agency staff. They only provide a basic orientation to the building. V1 said the facility has a corporate contract with an agency and assumes they provide training. On 10/18/23 at 12:40 PM, V26 (Quality Associate from agency) said their agency consists of independent contractors…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-23 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to ensure fall interventions were implemented for a resident (R4) with history of falls for 1 of 7 residents (R4) reviewed for falls in the sample of 13. The findings include: On 10/16/23 at 9:27 AM, R4 was in bed sleeping. R4's call light was clipped to the quarter side rail with the touch pad at the end of the cord tucked down between the mattress and the rail. R4's wheelchair was at the foot of the bed. R4's bedside table with food and personal items was approximately 3 feet away from R4's bed (not within reach). On 10/16/23 at 9:30 AM, V4 Registered Nurse said R4 is a fall risk and has had several falls from trying to get up by herself. On 10/16/23 at 10:28 AM, V5 Certified Nursing Assistant said R4 is a fall risk and has sight impairment and at times some confusion. V5 said R4 should have a clip alarm on her wheelchair but was not sure about fall interventions when in bed. On 10/16/23 at 10:38 AM, V2 Director of Nursing (DON) said when a resident falls and investigation is done to determine root cause. V2…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-08-14 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to ensure R1 received physician ordered interventions to reduce pressure ulcer development. This applies to one of three residents (R1) reviewed for improper nursing care in the sample of three. The findings include: On 08/14/23 at 10:12AM, R1 was lying in bed. R1 did not have an air pressure reduction mattress. R1's right and left heels were resting on the bed. R1's heel protectors were on the floor next to R1's bed. On 08/14/23 at 10:12AM, R1 said, I am supposed to wear my heel boots in bed. The staff forget to put them on. On 08/14/23 at 10:27AM, V6 CNA-Certified Nursing Assistant said, R1 should have her heel protectors on when in bed. R1 is not on an air mattress. R1's Physicians Orders on 08/14/23 shows, ensure heel protectors are on resident's bilateral feet at all times while in bed, order start date 07/09/23. Order air mattress for skin integrity impairment prophylaxis, order start date 07/19/23. The facility's Pressure Injury Prevention Guidelines dated 11/01/22 shows, interventions will be implemented…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-08-14 · tag F0805 — failed to prepare food in a form residents can eat — isolated
    Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to ensure R2 received her meal in a form that met her needs, for one of three residents reviewed for special diets in the sample of three. The findings include: R2's Medical Record on 08/14/23 shows, multiple diagnoses including malnutrition. On 08/14/23 at 12:00PM, R2 had a slice of ham on her plate. R2 stabbed the ham with a fork and placed it in her mouth. After R2 chewed on the ham slice she spit the chewed-up ham out of her mouth and onto her plate. R2 repeated this process with each bite of ham. On 08/14/23 at 12:01PM, V3 [NAME] said, if the diet order shows mechanical soft the meat should be ground. The Certified Nursing Assistance passes the meal trays to the residents. R2's Physicians Order on 08/14/23 shows, NAS (No Added Salt) diet, Mechanical Soft texture, Regular consistency, order start date 01/31/23. The facility's undated Therapeutic Diet Orders policy shows, therapeutic diets, including mechanically altered diets where Appropriate, will be based on the resident's individual needs as determined by…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-08-07 · tag F0725 — failed to have enough nursing staff — widespread
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review the facility failed to provide sufficient nursing staff to meet the needs of the residents. This failure has the potential to affect all 77 residents in the facility. The findings include: The Facility Data Sheet dated August 7, 2023, showed a resident census of 77. On August 7, 2023, at 9:23 AM, R2 was seated in her room. R2's hair was not combed. R2's hair appeared greasy. R2 stated, I haven't had a shower in a long time. I don't know when the last time I had one. They don't have enough staff so I can't get them. I can't shower by myself. R2's shower records dated June 1, 2023-August 7, 2023, were reviewed. The records showed R2 received 2 showers in June (6/14/23, 6/26/23). The records showed R2's last shower was July 24, 2023. The records showed R2 had not received any showers August 1-6, 2023. On August 7, 2023, at 1:00 PM, V12 Family of R1 stated he was concerned R1 was not getting showered or walked due to a lack of staff. V12 stated, They have been short-staffed for awhile. We have even heard the staff complaining about being…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-08-07 · tag F0585 — failed to handle grievances — isolated
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to resolve a family's concern/grievance, involving a facility resident, in a timely manner for 1 of 3 residents (R1) reviewed for grievances in the sample of 4. The findings include: R1's current care plan showed R1 was cognitively impaired related to her diagnosis of dementia. R1's care conference note dated June 6, 2023, showed a care plan meeting was held with facility staff and R1's power of attorney/family member (V12) in attendance. The note showed, Family concerns: 1. wants (R1) to continue physical therapy. 3. Continue to encourage participation in activities and moving around. On August 7, 2023, at 1:00 PM, V12 (Family of R1) stated, We had a care plan meeting in June (2023) for (R1). One of my concerns that I voiced was that (R1) was not being walked or being exercised. I want her up and moving around as much as she can. I am concerned she is getting weaker. We (R1's children) visit (R1) daily. We never see her up walking or out of her wheelchair. I asked for her to be re-evaluated by therapy, to see if she qualified…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-08-07 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to provide showering/bathing assistance to residents who need extensive assistance with activities of daily living (ADLs) for 2 of 4 residents (R1, R2) reviewed for activities of daily living in the sample of 4. The findings include: 1. R2's resident assessment dated [DATE], showed R2 required the extensive assistance of one staff for bathing/showering. On August 7, 2023, at 9:23 AM, R2 was seated in her room. R2's hair was not combed. R2's hair appeared greasy. R2 stated, I haven't had a shower in a long time. I don't know when the last time I had one. They don't have enough staff so I can't get them. I can't shower by myself. R2's shower records dated June 1, 2023-August 7, 2023, were reviewed. The records showed R2 received 2 showers in June (6/14/23, 6/26/23). The records showed R2's last shower was July 24, 2023. The records showed R2 had not received any showers August 1-6, 2023. 2. R1's resident assessment dated [DATE], showed R1…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-08-07 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to provide restorative therapy services, including walking and range of motion (ROM) exercises, to residents with limited range of motion for 2 of 2 residents (R1, R3) reviewed for restorative/ROM services in the sample of 4. The findings include: 1. R1's Physical Therapy Discharge summary dated [DATE], showed R1 had been discharged from physical therapy. R1's Restorative Observations form dated May 30, 2023, showed R1 had limited ROM to her bilateral arms, hands, legs, and feet. On August 7, 2023, at 1:00 PM, V12 (Family of R1) stated, We had a care plan meeting in June (2023) for (R1). One of my concerns that I voiced was that (R1) was not being walked or being exercised. I want her up and moving around as much as she can. I am concerned she is getting weaker. We (R1's children) visit (R1) daily. We never see her up walking or out of her wheelchair. I asked for her to be re-evaluated by therapy, to see if she qualified for physical therapy…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-06-14 · tag F0758 — failed to limit and justify psychotropic drugs — pattern
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to attempt gradual dose reductions for psychotropic medications and failed to ensure their was a duration ordered for as needed anti-anxiety medications for 4 of 5 residents (R7, R35, R43 and R68) reviewed for unnecessary medications in the sample of 18. The findings include: 1. R35's June Physician's Order Sheet shows an order for Risperidone (anti-psychotic) 1 milligram (mg) at bedtime for anxiety. R35's Consultant Pharmacist Recommendation to Physician Form printed on 4/20/23 shows, Federal Guidelines state antipsychotic drugs should have an attempt at gradual dose reduction (GDR) twice per year for the first year in 2 different quarters with at least one month between attempts, then annually thereafter. This resident has been taking Risperidone 1 mg hs (bedtime) since 9/2022 without a GDR. Could we attempt a dose reduction at this time to Risperidone 0.75 mg to verify this resident is on the lowest possible dose? If not, please indicate response below. The response section of the form is not filled out by the physician. 2.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-06-14 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to provide nail care and shaving assistance to residents who need extensive assistance with activities of daily living (ADLs) for 3 of 18 residents (R17, R25 and R67) reviewed for ADLs in the sample of 18. The findings include: 1. R17's Minimum Data Set assessment dated [DATE] shows that her cognition is impaired and she requires extensive assistance with personal hygiene. On 06/12/23 at 9:41 AM, R17's fingernails on her left thumb and right fourth digit were 1/4 inch long and had brown debris under them. R17's fingernails on her first and second digit of her right hand had brown debris under them. R17 had scratch marks from itching on her bilateral thighs. R17 stated, Yes-those are pretty long and dirty. 2. R67's Minimum Data Set assessment dated [DATE] shows that she is totally dependant on staff for personal hygiene. On 6/12/23 at 9:59 AM and 6/13/23 at 8:54 AM, R67's fingernails were long and painted. The underside of R67's fingernails had…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-06-14 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to ensure a wound dressing was in place as prescribed by the physician. This applies to 1 of 4 residents (R66) reviewed for pressure ulcers in the sample of 18. The findings include: R66's electronic medical record lists her diagnoses to include: Alzheimer's Disease, type II diabetes mellitus, seizures, diastolic (congestive) heart failure, pressure ulcer of sacral region, unstageable, pressure ulcer of right buttock, stage 3, pressure ulcer of left buttock, stage 3, protein-calorie malnutrition, pressure ulcer of left heel, unstageable, diarrhea, and methicillin resistant staphylococcus aureus infection (MRSA infection). R66's wound evaluation and management summary by the wound physician dated June 5, 2023 shows, Site 1: Stage 4 pressure wound sacrum full thickness: Wound size (L x W x D): 8.0 X 4.5 X 2.0 cm (centimeters), Wound progress: deteriorated due to generalized decline of patient . Additional would detail: Pt (Patient) has been…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-06-14 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to ensure a resident with limited range of motion and a contracture, received Passive Range of Motion (PROM) and splint application for 1 of 2 residents (R25) reviewed for Range of Motion in the sample of 18. The findings include: On 6/12/23 at 11:14 AM, R25 was laying in bed. R25 said that he has had multiple strokes and can not move his left upper or lower extremity. R25's left wrist was contracted. R25's Face Sheet shows that he admitted to the facility on [DATE] with diagnoses of: monoplegia of upper limb following cerebral infarction affecting left non-dominant side and cerebral vascular disease. R25's Occupational Discharge Summary shows that he was discharged from therapy on 4/12/23. The summary shows a goal of, Patient will be able to tolerate resting hand splint for 2 hours on his L (left) hand. This goal was met on 4/4/23. The summary shows, Patient Progress: Patient responded positively to passive techniques to stimulate functional…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-06-14 · tag F0693 — failed to provide proper feeding-tube care — isolated
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to label the enteral feeding administration set (formula receptacle and tubing) and syringe for 1 of 3 residents (R64) reviewed for tube feeding in the sample of 18. The findings include: On 6/12/23 at 10:05 AM, R64 was lying in his bed watching TV. R64's enteral feeding bag/tubing was hanging on a pole and was not labeled. There was no resident name, time, date, nurse initials, or description of the contents indicated on the feeding administration set. A [NAME] syringe was inside a graduated cylinder located on R64's bedside stand with no date on either of them. On 6/13/23 at 9:04 AM, V6, Licensed Practical Nurse (LPN), said when the nurse hangs a new bag (of enteral feeding liquid), she is supposed to date and time it with their initials. V6 said a bag is good for 24 hours and then must be replaced with a new bag. V6 said the [NAME] syringe needs to be changed every 24 hours too. R64's admission Record dated 6/13/23 shows his diagnoses…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-06-14 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure a resident was monitored during medication administration for 1 of 18 residents (R280) reviewed for medication administration in the sample of 18. The findings include: On June 12, 2023 at 9:44 AM, R280 was sitting in her wheelchair in her room watching TV, with her over bed table next to her. Two albuterol inhalers, a tube of nystatin and triamcinolone acetonide cream, a bottle of antifungal powder, and a bottle of artificial tears were on R280's bedside table. R280 said she uses the medications when she needs them. On 6/13/23 at 8:54 AM, V6- Licensed Practical Nurse (LPN), said no residents in the facility self-administer their medications. V6 said residents can only keep medications at the bedside with a physician's order. R280's admission Record dated 6/13/23 shows R280's diagnoses include, but are not limited to, polyneuropathy, hemiplegia and hemiparesis following cerebral infarction, asthma, and depression. R280's Order Summary Report, dated 6/13/23, does not show an order for R280 to be able to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-06-14 · tag F0810 — isolated
    Provide special eating equipment and utensils for residents who need them and appropriate assistance.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure adaptive eating utensils were provided for 1 of 18 residents (R36) reviewed for assistive devices in the sample of 18. The findings include: On 6/12/23 at 11:56 AM, R36 was in the dining room for lunch. R36 said he can't eat because he needs a special spoon. R36's meal ticket on his lunch tray listed under Adaptive equipment a plate guard and build up foam utensils. R36's plate had no plate guard and he did not have a foam knife or spoon. On 6/12/23 at 12:03 PM, R36 was eating his beef stroganoff and mixed vegetables with his hands. When asked if he needed help, R36 said he needs a spoon. On 6/12/23 at 12:07 PM, Surveyor 40798 approached V5, Dietary Manager, to inquire if R36 required adaptive equipment to eat. V5 said R36 needs a big spoon. V5 came out to the dining area and told R36 to stop eating with his fingers and use his fork. R36 told V5 he wants a spoon. On 6/13/23 at 2:09 PM, V2, Director of Nursing (DON), said if a resident requires an adaptive device, dietary puts it on their tray. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2022-03-30 · tag F0882 — widespread
    Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on interview and record review the facility failed to ensure to have an Infection Control Preventionist on staff which affects all 76 residents in the facility. The findings include: The Resident Census and Conditions form (672) dated March 29, 2022 showed the facility census was 76 residents. On March 28, 2022 at 12:35 PM V3 (Executive Director) stated the previous Infection Control Preventionist's (ICP) last day of work was November 17, 2022. The facility currently has no nurses with the completed ICP certification. The facility's COVID-19 testing policy dated March 23, 2021 showed Rolling Hills employs a designated full time Infection Control Nurse. The responsibility of the Infection Control Nurse is to plan, develop, organize, implement, evaluate, and direct Safety / Infection Control care services, as well as its programs and activities, in accordance with current rules, regulations, and guidelines that govern nursing care facilities.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-03-30 · tag F0756 — failed to review each resident's drug regimen — pattern
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to ensure pharmacy recomendations were forwarded to the facilty in a timely manner, failed to notify the physician of irregularities of medication regimen in a timely manner and failed to develop a policy that included a timeframe for the different steps in the review process for 4 of 7 residents (R7, R16, R74 and R76) reviewed for Medication Regimen Review (MRR) in the sample of 18. The findings include: 1. R76's MRR dated 1/14/22 shows a recommendation for Quetiapine 25mg BID (twice a day) PRN (as needed). The report says, PRN orders for anti-psychotic drugs are limited to 14 days and cannot be renewed unless the attending physician or prescribing practitioner evaluates the resident in person for the appropriateness of renewal. There is a stamp on the paper that shows that they recieved the report on 2/11/22. The report does not show a presciber's response. On 3/29/22 at 2:07 PM, V2 (Director of Nursing) said that she recieved the report on 2/11/22 but has not done anything with it yet. V2 said, It must have got missed. On…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-03-30 · tag F0758 — failed to limit and justify psychotropic drugs — pattern
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure a physician assessed a resident every 14 days for the continued need for an as needed (PRN) anti-psychotic medication and failed to have a duration/stop date for a resident on a PRN anti-anxiety medication for 4 of 7 residents (R7, R16, R74 and R76) reviewed for psychotropic medications in the sample of 18. The findings include: 1. R76's Physician's Order Sheet printed on 3/29/22 shows and order dated 1/10/22 for, Quetiapine Fumarate (anti-psychotic) 25 milligrams (mg) by mouth twice a day as needed. R76's Medication Regimen Review dated 1/14/22 shows a recommendation for Quetiapine 25 mg BID (twice a day) PRN. The report says, PRN orders for anti-psychotic drugs are limited to 14 days and cannot be renewed unless the attending physician or prescribing practitioner evaluates the resident in person for the appropriateness of renewal. R76's Clinical Records show that she was re-admitted to the facility on [DATE] and did not see an attending…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-03-30 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure nail care was provided for 2 of 18 residents reviewed for activities of daily living in the sample of 18. The findings include: 1. On 03/28/22 at 11:00 AM, R16 had long dirty finger nails with brown debris underneath. On 03/29/22 at 01:00 PM, R16's nails were still long with visible brown debris underneath. On 03/30/22 at 9:48 AM, V2 Director of Nursing stated nail care happens on the weekends, but if staff sees a need during the week, they should take care of the nails as needed. R16's Minimum Data Set, dated [DATE] shows R16 requires extensive assistance for personal hygiene. 2. On 03/28/22 at 9:57 AM, R34 had long, jagged finger nails of various lengths. On 03/29/22 at 09:25 AM, R34 was feeling his nails and stated my nails need to be trimmed a little. Some are rough. The girl will do it whenever she gets around to it, I can't do it myself. R34's Minimum Data Set, dated [DATE] shows R34 is cognitively intact and requires limited…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-03-30 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to ensure a resident with a contracture had a brace for 1 of 4 residents (R41) reviewed for contractures in the sample of 18. The findings include: On 03/28/22 at 11:50 AM, R41's right hand was partially contracted with the pinky finger bent up toward the palm of his hand. R41 stated they lost my brace for my hand. I'm supposed to wear it at nights. When I moved to isolation during lockdown, it got lost. I spoke with therapy and social services about it, and it's been a month now I still don't have it. On 03/29/22 at 01:05 PM, V5 Director of Therapy stated R41 has a brace that he wears at night. It was reported something like a month ago, that it was missing. We were notified, we looked all over and let social services know. The facility's Quality Improvement Form dated 3/18/22 shows notified of R41 missing a hand/wrist black brace with blue Velcro. R41 stated that he last remembers having it in his room on 200 hall (COVID unit). On 03/29/22 at 01:18 PM, V6 Director of Social Services stated I'm aware R41's brace…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-03-30 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to use a gait belt to safely transfer a resident and failed to ensure a resident was able to safely wash their hands for 2 of 18 residents (R4 and R56) reviewed for safety in the sample of 18. The findings include: R4's Minimum Data Set assessment dated [DATE] shows that she needs assistance of one person for toilet use and is not steady when moving on and off of the toilet. 1. On 3/28/22 at 12:50 PM, V11 (Resident Helper) brought R4 into the bathroom. With no gait belt on R4, V11 assisted R4 from her wheelchair to the toilet. V11 then assisted her back to her wheelchair by lifting under R4's armpit and guiding her hips into the wheelchair. On 3/29/22 at 1:13 PM, V12 (Certified Nursing Assistant) said that gait belts should be used on all assisted transfers for the resident's safety. R4's Basic Needs Care Plan shows, I use the bathroom with extensive assistance of 1 using walker and gait belt. The facility's undated Gait Belt Transfers Policy…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-03-30 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to provide thorough incontinence care for 1 of 2 residents (R11) reviewed for incontinence care in the sample of 18. The findings include: On 03/28/22 at 10:33 AM, V8 Certified Nursing Assistant (CNA) removed a urine soaked brief from R11 and assisted R11 to sit on the toilet. When R11 was done, V8 wiped R11's rectal area with wet disposable towels and stool was visible on the towel. V8 wiped R11's rectal area a second time with the towels and stool was visible on the towel. Without cleaning R11's peri area or wiping R41's rectal area until no stool present on towel, V8 applied a new brief and pulled up R11's pants. On 03/30/22 at 9:48 AM, V2 Director of Nursing said after a resident was incontinent of urine and stool the residents whole area should be cleaned, peri area included, wiping dirty to clean. R11's Minimum Data Set, dated [DATE] shows R11 requires extensive assistance of two persons for toileting and is always incontinent of bowel…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-03-30 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation, interview and record review the facility failed to ensure a nutritional supplement was given to a resident who had a significant weight loss for 1 of 4 residents (R4) reviewed for weight loss in the sample of 18. The findings include: R4's Weight Report printed on 3/29/22 shows that on 2/7/22, R4 was 118.2 pounds and on 3/7/22 she was 110.6 pounds. A 6.43% loss in 1 month. R4's Physician's Order Sheet shows an order dated 11/3/21 for, Meal supplement: Resource Juice 1 brick/carton lunch supper. On 3/29/22 at 12:45 PM, R4 had completed lunch and no resource juice was provided. On 3/29/22 at 12:45 PM, V4 (Licensed Practical Nurse) said that if resource juice is ordered, it is put on the resident's tray by the kitchen staff. V4 said that she does not know why R4 did not get resource juice on her tray. R4's Nutrition Care Plan shows, I need dietary staff to-provide me with Provide resource juice q (every) lunch .for additional nutrition.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-03-30 · tag F0805 — failed to prepare food in a form residents can eat — isolated
    Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to serve a mechanical soft diet to a resident as ordered for 1 of 18 residents (R3) reviewed for diets in the sample of 18. The findings include: R3's Face Sheet shows that he was admitted to the facility on [DATE]. R3's New admission Notification Form dated 3/16/22 shows a diet consistency of mechanical soft. R3's admission Assessment and Baseline Care Plan dated 3/16/22 shows, Dietary Instructions: Low Concentrated Sweets/No Added Salt/Mechanical Soft consistency with thin liquids. R3's Physician's Order shows that R3 was ordered a regular consistency diet on 3/16/22. The diet was changed to mechanical soft consistency on 3/25/22. On 3/28/22 at 11:50 AM, V9 (R1's spouse) said that she has been asking for grinded food for weeks and R1 keeps getting regular food. V9 said that R3 has a hard time chewing due to ill fitting dentures. V9 said that she has told multiple people that R3 needs R3 diet changed. On 3/28/22 at 12:00 PM, V10, Certified…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$255,454 in federal fines across 4 penalties. 2 Medicare payment denials on record.

  • $14,505 — penalty dated 2025-04-30
  • $92,820 — penalty dated 2024-07-12
  • $62,741 — penalty dated 2024-01-02
  • $85,388 — penalty dated 2023-10-23
  • Medicare payment denial — starting 2024-08-10 for 20 days
  • Medicare payment denial — starting 2024-01-27 for 40 days

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to ALLURE HEALTHCARE SERVICES — 15 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 1 of 52.6-1.6 vs chain
Health inspection 1 of 53.0-2.0 vs chain
Staffing 2 of 51.7+0.3 vs chain
Quality measures 1 of 52.6-1.6 vs chain
The other 14 homes this chain runs (chain average 2.6★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
ALLURE OF ZION HOLDCO LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST80%since 11/01/2022
ROTTENBERG, CHAIMIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST9%since 11/01/2022
WEDIGER, STEPHENIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST9%since 11/01/2022
MN1 MANAGEMENT CORPOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROLNO PERCENTAGE PROVIDEDsince 11/01/2022
GOLDBERG, JEREMYIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROLNO PERCENTAGE PROVIDEDsince 11/01/2022
NUDELL, MICHAELIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROLNO PERCENTAGE PROVIDEDsince 11/01/2022
OSEROFF, MEYERIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROLNO PERCENTAGE PROVIDEDsince 11/01/2022
WENGROW, DAVIDIndividual5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 11/01/2022
ZIMMERMAN, JESTINEIndividualW-2 MANAGING EMPLOYEEsince 11/01/2022
MEYER, SAMANTHAIndividualCORPORATE OFFICERsince 11/01/2022

CMS files one row per role, so the 14 rows in the source record cover these 10 parties — each is shown once here with every role it holds. Nothing is omitted.

2 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$10.0M
Net patient revenuemost recent cost report
-13.0%
Operating marginrevenue minus expenses
$1.3M
Related-party expense12% of expenses
Who pays — share of resident-days
Medicaid 61%Medicare 18%Other / private 21%

This home reported $1.3M paid to related parties — landlords or management companies under common ownership — equal to about 12% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$405per resident / day
operating cost
$12,310per month
≈ monthly operating cost
$358per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in IL

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Illinois Medicaid page.

Typical monthly cost in Illinois
$8,304/mo
Nursing home (semi-private)
$9,216/mo
Nursing home (private)
$6,219/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 145443. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2024-07-12, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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