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Ross Manor

758 Broadway, Bangor, ME 04401 · For profit - Corporation · 103 certified beds · (207) 941-8400 Medicare & Medicaid certified

Call the home — (207) 941-8400 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citations on record (F0600, F0602) — most recent Mar 2024Behavioral-health or dementia-care citation — no harm found (F0758)1 actual-harm citation CMS recorded as corrected before the inspection ended (past non-compliance)$8,018 in federal fines
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • a strong health-inspection score (4/5) — the hardest rating to game (though it’s ranked within its own state, not nationally)
  • a high payroll-based staffing rating (5/5)
  • lower-than-typical staff turnover (27% vs 45% nationally) — better care continuity
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has abuse, neglect, or exploitation citations (F0600, F0602) — most recent Mar 2024
  • it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • inspectors recorded 1 serious finding as past non-compliance — the problem was found, fixed, and verified before the survey closed, so it is history rather than a current condition, but it is still worth asking what changed
  • a high number of inspection citations overall (38) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $8,018 in federal fines (most recent 2024-09-12)
  • its facility-reported quality-measure rating is low (2/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

5/5
CMS overall
5 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 4 of 5
StaffingFrom payroll records (PBJ) 5 of 5
Quality measuresSelf-reported by the facility 2 of 5

Location & what’s nearby

Hospital
★★★ 3/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
900 Broadway · (207) 907-1187 · Call to confirm hours
Pharmacy
Grocery
Hannaford0.2 mi
653 Broadway · (207) 947-8338 · Call to confirm hours
Park
(207) 992-9200 · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 2 of 5
Long-stay residentspeople who live here 1 of 5
Short-stay residentsrehab / post-hospital 4 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 2 to 5 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating5★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased18.9%24.4%15.4%worse
Long-stay residents who lose too much weight0.9%5.2%5.4%better
Long-stay residents with a catheter left in their bladder1.2%1.1%0.9%worse
Long-stay residents with a urinary tract infection4.0%2.2%2.0%worse
Long-stay residents with depressive symptoms3.1%11.6%6.5%better
Long-stay residents who were physically restrained0.0%0.0%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury6.3%4.1%3.3%worse
Long-stay residents whose ability to walk worsened25.6%25.6%16.1%worse
Long-stay residents on antianxiety or hypnotic medication23.6%17.4%18.9%worse
Long-stay residents given the seasonal flu vaccine95.7%95.5%95.3%typical
Long-stay residents with pressure ulcers10.8%4.3%4.7%worse
Long-stay residents with worsening bladder/bowel control32.0%29.2%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table26.0%20.2%17.1%worse
Short-stay residents who newly got an antipsychotic medication2.8%1.2%1.4%worse
Short-stay residents given the seasonal flu vaccine79.3%74.5%79.4%typical
Short-stay residents rehospitalized after admission22.9%20.8%22.6%typical
Short-stay residents with an outpatient ER visit9.7%16.1%12.0%better
Long-stay hospitalizations per 1,000 resident days2.631.451.67worse
Long-stay outpatient ER visits per 1,000 resident days3.322.011.80worse

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

66.3% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 367 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

66.3%U.S. median 51.5%
Got home and stayed home
8.8%U.S. median 10.7%
Went back to hospital
68.2%U.S. median 56.6%
Met the expected recovery
0.16U.S. median 0.31
Therapy hours / resident / day
0.06hours / resident / day
Physical therapy
0.06hours / resident / day
Occupational therapy
0.04hours / resident / day
Speech therapy

Met the expected recovery: 68.2% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 176 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.16 therapist hours per resident per day in 2026Q1 — more than 14% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 39% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF66.3%CMS range 60.1–71.151.5%Oct 2022–Sep 2024better than U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF8.8%CMS range 7.1–10.810.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge68.2%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge65.9%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge61.9%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified97.5%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting98.3%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge97.3%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.4%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened3.4%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization5.6%CMS range 3.8–8.27.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.881.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

1.12
RN hours/ resident / day
0.29
LPN hours/ resident / day
2.93
Aide hours/ resident / day
4.34
Total nurse hours/ resident / day
0.81
RN hoursweekends
27.3%
Total nursing turnover
19.2%
RN turnover

How full it usually is: this home is certified for 103 beds and averages 96.0 residents a day — about 93% occupied, or roughly 7 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.34 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 1.12 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.93 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.93 hrs/resident/day on weekends vs 4.50 on weekdays — 13% thinner on weekends. RN hours go from 1.24 to 0.81 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 27% is below the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

8
deficiencies at the latest standard inspection (2025-04-17)
10
at the previous standard inspection (2024-05-16)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

38 citations, most serious first. The 11 most serious are shown; the remaining 27 are one tap away and print in full.

  • Actual harm · G2024-09-12 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the facility internal investigation, clinical record review, facility Medication Administration Policy and Procedure, and interviews, the facility failed to protect a resident from receiving another residents medications resulting in the resident being transferred to the Acute Care Emergency Department (ED) for evaluation and monitoring of low blood pressure and a drop in hemoglobin and hematocrit for 1 of 1 resident reviewed (Resident #1 [R1]). Finding: On 9/3/24, a review of the facility's internal investigation was completed. The investigation indicated that on 8/27/24, during morning medication pass, Certified Nurse Assistant-Medication (C.N.A.-M) administered the wrong medications (Aspirin 81 milligrams (mg),Cholestyramine 1 packet for high cholesterol, Clopidogrel Bisulfate for atrial fibrillation, Isosorbide 90 mg [Imdur-used to prevent angina], Psyllium Husk Powder for constipation, Metoprolol Tartrate [used to treat high blood pressure/atrial fibrillation], and Tylenol 1000 mg for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Past Non-Compliance
  • Potential for harm · Ecited before2025-04-17 · tag F0684 — failed to provide proper treatment and quality of care — pattern
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on clinical record reviews and interviews, the facility failed to follow physician orders for 2 of 19 residents reviewed. (Resident #64 [R64] and R90). Findings: 1. On 4/14/25 at 2:52 p.m. during a clinical record review for R64 there is documentation that shows he/she had an order for Levofloxacin 750 milligrams (mg) by mouth every 48 hours until 4/22/25 with a start date of 4/2/25. Review of the electronic medication administration record (MAR) shows documentation that R64 received a dose of Levofloxacin on 4/2/25 at 6:33 a.m. and he/she received an additional dose on 4/3/25 at 3:18 p.m. which was not 48 hours after the previous dose as ordered. On 4/16/25 at 1:00 p.m. during an interview with LPN1 and LPN 2, they stated the facilities Pyxis does not have that dose of Levofloxacin and thought the medication would come early in the morning the next day 4/3/25. Review of the MAR with LPN1 and LPN2 the surveyor confirmed that R64 received a dose of Levofloxacin two days in a row (4/2 and 4/3) and not every 48 hours as ordered by the Provider. 2. On 4/15/25 at 12:49 p.m., during…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-04-17 · tag F0695 — failed to provide proper breathing / tracheostomy care — pattern
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record reviews, and interviews, the facility failed to provide physician ordered respiratory services for 1 of 1 resident (Resident [R2]) reviewed with a continuous positive airway pressure (CPAP) machine when the facility failed to obtain missing tubing for R2's machine. Finding: On 4/15/25 during a record review for R2, he/she was admitted with an order to apply CPAP every evening with a start date of 2/21/25. Nursing progress note dated 2/21/25 documents that the CPAP was not used, no tubing with machine. His/her clinical record documents that R2 was hospitalized on [DATE] with a return date of 2/27/25, he/she was hospitalized on [DATE] with a return date of 4/4/25 and was sent to the hospital on 4/6/25 with a return date of 4/10/25. All admission orders had the order to apply CPAP every evening. Documentation in the nursing progress notes and on the electronic treatment administration record (ETAR) shows that R2 was not using the CPAP as ordered due to missing parts. The facility did not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-04-17 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and interviews, the facility failed to ensure that plumbing fixtures were properly installed to prevent backflow as required by the Maine State Plumbing Code for 2 of 3 kitchen equipment that require a 1 air gap on 4 of 4 days of survey. Finding: On 4/14/25, at 12:05 p.m. during the initial kitchen tour, a surveyor observed there was an improper air gap provided on the drain lines of the ice machines, one located in the hallway leading to the kitchen and one located in the kitchen. This direct connection of wastewater and potable water was in violation of the 10-114 State of Maine Rules Chapter 226, definition Section A, which defines an Air-Gap Separation - A physical separation between the free-flowing discharge end of a potable water supply pipeline and an open or non-pressure receiving vessel. An air-gap separation shall be at least twice the diameter of the supply pipe measured vertically above the overflow rim of the vessel - in no case less than one inch (2.54 cm). On 4/14/25, at 12:05 p.m., a surveyor confirmed this finding with the Food Service…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-04-17 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and interviews, the facility failed to maintain an infection prevention and control program to provide a safe, sanitary, and comfortable environment to help prevent the development and transmission of communicable disease and infections for 3 of 4 days of survey (4/14/25, 4/15/25, and 4/16/25). Findings: On 4/14/25, a surveyor observed the following: -In the shared bathroom for Rooms 302A and 302B, a commode seat in use as an elevated toilet seat was observed over the toilet bowl. Dried blood was observed on the right side of the seat, and stool was observed smeared on the front of the commode seat. Dried blood droplets were observed on the floor in a trail leading toward the bathroom sink. A bed pan was observed unlabeled and exposed to the environment, resting against handrail and the bathroom wall. -In the shared bathroom for Rooms 303A and 303B, a large bed pan was observed to be soiled with stool, unlabeled, and exposed to the environment. -In room [ROOM NUMBER]B, a soiled linen bed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-17 · tag F0655 — isolated
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — the official record, unedited, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review and interview, the facility failed to ensure a baseline care plan was developed and implemented within 48 hours that included the instructions needed to provide minimum healthcare information necessary to properly care for 1 of 2 sampled residents admitted for skilled care services (Resident #2[R2]). Finding: Review of R2's clinical record noted that he/she was initially admitted to the facility on [DATE], discharged on 2/23/25 and returned on 2/27/25. The clinical record lacked evidence that the base line care plan was developed with instructions needed to provide minimum healthcare information necessary to properly care for R2 until 3/3/25. On 4/17/25 at approximately 10:15 a.m., during an interview with the Assistant Director of Nursing, the surveyor confirmed that that baseline care plan was not developed/initiated until 3/3/25 4 days after admission and not within the 48 hours after admission.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-17 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, observation, and record review, the facility failed to consistently provide Activities of Daily Living (ADL) care in the area of oral hygiene for 1 of 1 residents reviewed for dental care [Resident #58 (R58)]. Finding: On 4/15/25 at 10:15 a.m., during an interview with a surveyor, R58 stated staff do not soak or wash his/her dentures at night. At that time the surveyor observed the denture to be soiled with food debris. On 4/16/25, R58's clinical record was reviewed. The clinical record indicated R58 is cognitively intact. The Care Plan indicates a focus of [R58] has an ADL self-care performance deficit [related to] . hemiplegia affecting left non-dominant side . need for assistance with personal care. The Care Plan intervention for this focus states PERSONAL HYGIENE/ORAL CARE: the resident requires limited to extensive assist. Review of Oral Hygiene documentation indicates oral hygiene was not completed after the evening meal for 13 out of 31 days in March (3/1/25, 3/3/25, 3/5/25, 3/7/25, 3/9/25, 3/10/25, 3/14/25, 3/15/25, 3/16/25, 3/21/25, 3/22/25, 3/28/25, and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-04-17 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on record review and interviews, the facility failed to ensure there was a physician ordered renewal for an as needed (PRN) psychotropic medication without a stop date, making it available for administration for 1 of 19 residents reviewed (Resident #6 [R6]). Finding: On 4/15/25 at 12:19 p.m., during R6's clinical record review, the record indicated that on 2/12/25 an order for Haldol (atypical antipsychotic medication) dose of 0.25 milliliters (ml) by mouth every 4 hours as needed was started. This medication order did not include a stop date for re-evaluation and the physician progress notes did not include a rationale for continued use of this medication. On 4/16/25 at 12:45 p.m., during interviews with LPN1 and RN, the surveyor confirmed that the order for the Haldol was still active beyond the 14-day limit without a rationale to continue, the order did not contain a stop date for a re-evaluation.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-02-05 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews, the facility failed to ensure that the resident's representative was notified of a change in the resident's discharge plan, failed to notify the representative of the resident going outside the facility and failed to notify the medical provider of resident's elopement risk and exit seeking behaviors for 1 of 1 sampled resident (Resident #1) Findings: On 2/4/25 at 2:50 p.m., during an interview and record review, it was documented that the interdisciplinary team and resident representative made a decision that Resident #1 was going to need 24-hour supervision. A plan was made for Resident #1 to go over to [NAME] Place, an assisted living memory care unit, on Saturday 1/11/25. A decision was made not to transfer Resident #1 to the memory care unit and the facility failed to notify the resident representative of this change. On 2/4/25, during a clinical record review for Resident #1, a nursing note documents that Resident #1 went out the door that morning and attempted to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-02-05 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews and interviews, the facility failed to supervise and monitor 1 of 1 (Resident #1) wandering resident resulting in the resident eloping from the facility; wandered a mile away from the facility in 14-degree Fahrenheit weather, and being found near the Convenient MD building. Finding: On 2/4/25, a review of Resident #1's clinical record was completed. Resident #1 was admitted on [DATE] with a diagnosis of left frontal parietal subarachnoid hemorrhage with history of Alzheimer's disease. A Wandering Risk Assessment was completed the day of admission and indicated Resident #1 was a risk for wandering, a wander guard was put on Resident #1. On 1/3/25, staff observed Resident #1 exit seeking and wanting to leave, the resident was re-directed without incident. On 1/6/25, staff observed Resident #1 exit seeking and wanting to leave, the resident was re-directed without incident. On 1/8/25, the facility spoke with POA, and recommended Resident #1 be moved to the locked Memory Care unit for 24/7…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-02-05 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interviews, the facility failed to ensure that clinical records were complete and contained accurate information for 1 of 1 resident reviewed for elopement. (Residents #1). Finding: During an anonymous interview Resident #1 had the following days of exit seeking behaviors: On the afternoon of 1/3/25, on the morning of 1/6/25, on the morning of 1/9/25 and on the morning of 1/15/25 before shift change Resident #1 packed up his/her belongings and was making the statement that he/she was going home. On 2/4/25 at 8:13 p.m. During an interview with the charge nurse, she described what the resident was doing on 1/15/25 in the early morning. Resident #1 packed their clothing and was carrying around this bag that contained his/her clothing and trying to get out the door on the 701 and 708 hallway saying that he/she wanted to go home, this incident was not documented in the clinical record. On 2/5/25 at 9:00 a.m., during a review of Resident #1's clinical records with the Director of Nursing and a Unit Manager the surveyor confirmed the clinical records lacked…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
Show the remaining 27 citations
  • Potential for harm · D2024-12-04 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews, policy review, and record review, the facility failed to ensure staff reported an allegation of physical abuse immediately for 1 of 1 residents reviewed during a complaint investigation. (Resident #1[R1]) Finding: A review of the facility's policy, Abuse, Neglect, Exploitation or Misappropriation-Reporting and Investigating, revised 02/2023, under the heading, on page 1, Reporting Allegations to the Administrator and Authorities, states, 1. If resident abuse .is suspected, the suspicion must be reported immediately to the administrator .2. The administrator or the individual making the allegation immediately reports his or her suspicion to the following persons or agencies: a. The state licensing/certification agency .3. Immediately is defined as: a. within two hours of an allegation involving abuse . On 11/12/24 at 3:24 p.m., the Division of Licensing and Certification received a reportable incident from the facility, alleging that on 11/11/24 at 9:30 p.m., a Certified Nursing Assistant (CNA #2) witnessed CNA #1 grab R1 by the left thumb and twist R1's arm…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-05-16 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observations and interviews, the facility failed to ensure that a resident requiring feeding assistance was done in a dignified manner for 1 of 2 residents observed requiring feeding assistance (Resident #28 [R28]). Finding: On 5/16/24 between 8:28 a.m. through 8:35 a.m., a surveyor observed Certified Nursing Assistant #2 (CNA2) feeding R28 while standing at the side of the table, facing away from R28, talking to another staff. CNA2 used a spoon to pick up food, looked at R28 briefly to find placement of food in R28's mouth, then looked away and continued conversation with another staff. On 5/16/24 at 8:40 a.m., in an interview with CNA2, a surveyor confirmed the above finding. On 5/16/24 at 8:56 a.m. in an interview with Registered Nurse #2, a surveyor confirmed the above finding that CNA2 was not feeding R28 in a dignified manner.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-05-16 · tag F0551 — isolated
    Give the resident's representative the ability to exercise the resident's rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interviews, the facility failed to review an Advance Beneficiary Notice with a resident's legal guardian for 1 of 4 residents reviewed for beneficiary notices (Resident #147 [R147]). This had the potential to prevent R147's right to appeal discharge. Findings: On 05/15/24, record review indicated R147's admitting diagnosis included bimalleolar fracture of right ankle and intellectual disability. Therapy documentation dated 11/4/23 indicated R147 is intellectually challenged and functions at a 5 year old level. The record identified a legal guardian as the responsible party for medical and financial decisions. However, the record revealed that on 12/16/23 the Advance Beneficiary Notice was signed by R147, not the legal guardian. On 5/15/24 at 11:40 a.m., in an interview with a surveyor, the Licensed Social Worker stated R147 should not have signed, R147 was not able to. On 05/15/24 at 12:16 p.m., in an interview with a surveyor, the Program Director of Therapy stated the notice should have been signed by the legal guardian. At this time a surveyor confirmed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-05-16 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews and interview, the facility failed to ensure a resident's right to formulate an advanced directive regarding code status (cardiopulmonary resuscitation [CPR]) was accurate in the electronic record for 2 of 6 residents reviewed for advanced directives (Resident #53 [R53] and Resident #68 [R68]). Findings: 1. On [DATE] at 2:05 p.m., review of R53's electronic record revealed a face sheet and provider order indicated under the advanced directive heading, CPR, Full Code. Review of R53's paper chart revealed a form signed by the R53's power of attorney on [DATE] indicating the code status of do not resuscitate (DNR). On [DATE] at 10:34 a.m., in an interview with a surveyor, the Director of Nursing reviewed R53's electronic and paper record and confirmed that R53's clinical record contained two different directions for code status. 2. On [DATE] at 10:16 a.m., review of R68's electronic record revealed a face sheet which indicated under the advanced directive heading, CPR. The provider order…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-05-16 · tag F0644 — isolated
    Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to incorporate recommendations from the Preadmission Screening Resident Review (PASARR) level II determination and the PASARR evaluation report into a resident's assessment, care planning, and transitions of care for 1 of 1 sampled resident (Resident #77 [R77]). Finding: On 05/14/24 at 8:25 a.m., during a record review of R77's record, the PASARR II dated 3/7/24 has the PASRR determination explanation the R77 met the State of Maine's definition for serious mental illness due to a diagnosis of schizoaffective disorder, anxiety disorder and major depressive disorder, these diagnosis has led to intermittent functional limitations in interpersonal functioning, concentration or adaptation to change causing significant distress and impairment in R77's ability to function independently. R77's PASRR recommended: Specialized services for ongoing service or support with ongoing psychiatric services by a psychiatrist to evaluate response and effectiveness of psychotropic medications on target symptoms, modify medication orders, and to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-05-16 · tag F0676 — failed to keep up residents' daily-living abilities — isolated
    Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interviews, the facility failed to provide services to maintain and/or improve residents' highest level of functional mobility. The facility failed to provide Resident Restorative Nursing as outlined in care plan for 1 of 1 sampled resident (Resident #87 [R87]). Finding: Resident #87's care plan for need/preference, approach, goal dated 3/28/24 that directs staff to establish a restorative nursing program for me. R87's Restorative charting has an order for Nursing Rehab/Functional Maintenance Plan: PASSIVE RANGE OF MOTION DATE: 5/2/24 PROBLEM: Decreased range of motion/functional mobility r/t (related to): Disease process, GOAL: Resident will have no further loss of ROM (range of motion)/functional mobility x 3 months INTERVENTIONS: Perform PROM (passive range of motion) to LE (lower extremities) for 15 minutes QD (every day). The facility was not able to provide any documented evidence that R87 received his/her PROM as directed by his/her Restorative plan on 4/1/24, 4/2/24, 4/4/24 through 4/7/24, 4/9/24 through 4/16/24, 4/20/24, 4/21/24, 4/24/24, 4/25/24,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-05-16 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record reviews and interviews the facility failed to ensure physicians orders were followed for the use of sliding scale insulin order for 1 of 5 residents reviewed for unnecessary medications. (Resident#19 [R19], Resident #51 [R51]). Findings: 1. R19's clinical record contained a physician order to check blood sugar levels 4 times a day and a physician order to use sliding scale Insulin Aspart for Blood Glucose (BS) readings of 201-250 give 4 units, 251 - 300 give 6 units, 301-350 give 8 units, 351-400 give 10 units, greater than 400 call physician for administration instructions. A review of R19's Task Med Tech Medication Administration Record, (MAR) for May 2024 has the following documented: On 5/3/24 at 11:00 a.m., documentation showed that R19's BS was 254; documentation shows that R19 received 4 units of Aspart Insulin. The sliding scale indicates that for a BS of 254 he/she should have received 6 units of Aspart Insulin for coverage at that time. On 5/4/24 at 8:00 a.m., documentation showed that R19's BS was 90; documentation shows that R19 received 4 units of Aspart…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-05-16 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interviews, the facility failed to provide supervision for resident safety when they sent a resident out to an appointment in the community independently for 1 of 1 residents reviewed (Resident # 147 [R147]). Findings: On 5/15/24, record review indicated R147's admitting diagnosis included bimalleolar fracture of right ankle and intellectual disability. Therapy documentation dated 11/2/23, indicated R147's baseline needs include assistance from a caregiver 24 hours a day, 7 days a week for cognitive deficits, and safety awareness deficits. The record identified a legal guardian for decision making. A physician order indicated R147 was to be accompanied by a staff member for the scheduled follow up appointment on 12/14/23. On 5/15/24 at 10:40 a.m., in an interview with a surveyor, the Unit Manager stated staff did not accompany R147 to the appointment due to a miscommunication, as the facility thought a member from R147's group home would be there instead. On 5/15/24 at 10:50 a.m., in an interview with a surveyor, the Certified Nursing Assistant (CNA)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-05-16 · tag F0711 — isolated
    Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on record reviews and interviews, the facility failed to ensure the physician reviewed the resident's total program of care, which included signing orders for medications and treatments listed on the Physician Orders (block orders) in a timely manner for 1 of 6 sampled residents (Residents #13 [R13]). Finding: Documentation in Resident #13's clinical record stated the Physician signed Physician Orders (block orders) on 2/16/24. These orders were in effect for 60 days. The next Physician Orders (block orders), including a 10-day grace period, needed review and the Physician's signature by 4/26/24. The medical record lacked evidence that the Physician reviewed and signed orders on or around 4/26/24. On 5/16/24 at 9:00 a.m. in an interview with the Director of Nursing, a surveyor confirmed that the Physician Orders (block orders) were late and they are unable to find another one that was reviewed and signed as of 5/16/24.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-05-16 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, Wound Care Policy and Procedure review, observation and interview, the facility failed to ensure that the infection control practices according to the facility's Wound Policy and Procedure during a pressure ulcer dressing change was followed for 1 of 2 sampled residents with a Stage 3 or higher pressure ulcer (Resident #83 [R83]). Finding: On 5/15/24, a review of R83's clinical record was completed. R83 is diagnosed with insulin dependent diabetes, obesity, status/post acute respiratory failure with hypoxia, kidney failure, hypotension, deep vein thrombosis, and a healing Stage 4 pressure ulcer on the sacrum. In the physician order section, the pressure ulcer treatment is to cleanse with Normal Saline and pat dry. Apply Lotrisone cream (antifungal antibiotic and topical steroid cream) around pressure ulcer wound, pack wound with Aquacel with Silver and cover the wound with Mepilex (absorbent foam dressing). Change daily and as needed. A review of the Wound Care Policy and Procedure indicated under the 'Steps in the Procedure', number 1, Use disposable cloth…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-11 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interviews the facility failed to respond to residents request for assistance in a manner that maintained or enhanced their dignity by not answering the call bells in a timely manner. In addition, the facility failed to respond to a residents request for assistance in speaking to the Administrator to voice grievance with respect to his/her treatment/care for 2 of 5 residents interviewed. (Resident #3, [R3}, and R2) Findings: 1. On 3/11/24 at 11:25 a.m., during an interview with R3, he/she stated that on Sunday he/she rang their call bell at 7:00 a.m., R3 stated he/she remembers the time because they looked at the clock, and no one came in to assist him/her with pain for 50 minutes. The nurse came into R3's room at 7:50 a.m. to address his/her needs. R3 stated this has happened a few times, the last time being when a family member was visiting and the call bell rang for 35 minutes before the family member had to go find staff to assist . R3 couldn't remember what they needed but he/she stated when they don't answer the call bell it increases their anxiety…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-11 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record reviews and interviews the facility failed to ensure that a resident receiving care was free from neglect when the resident was denied a daily shower as ordered by their provider from 2/24/24 to 3/4/24. (Resident #2 [R2]) Finding: On 3/4/24, the department of Health and Human Services received a report of resident neglect. The report alleges that the resident did not receive daily showers as ordered by their provider, and because of the neglect of personal hygiene it was reported that the resident developed a rash in the groin area. During a clinical record review, documentation in R2's clinical records indicated that R2 did have a written order for daily showers with specific instructions to allow staff to complete this task safely. On 2/29/24 a written order is for a shower daily, may get knee wet, put empty saline bottle between elbow and body for support. Left knee daily shower, remove dressing after loose in shower. After showering, flush with saline, apply Medi honey, telfa, ace wrap. Limit knee flexion to 80 degrees max. A review of R2's electronic treatment…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-11 · tag F0676 — failed to keep up residents' daily-living abilities — isolated
    Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews, and interviews the facility failed to ensure that physician orders were followed for 1 of 5 residents reviewed (Resident #2 [R2] Finding: R2 was admitted on [DATE] from an acute hospital following a short stay for right shoulder rotator cuff tear, severe postoperative pain and impaired mobility due to left quadriceps tendon repair. R2 had greatly impaired mobility and safety related to inability to use right upper extremity and need to use cane due to quadriceps tendon repair. R2 was admitted with discharge orders from the hospital for wound care for dressing changes to right shoulder and left knee. With instructions that if R2 desires to have a shower R2 may have a shower while seated and follow wound care instructions after showering on 2/24/24. On 3/11/24, during a record review for R2 a written order, dated 2/29/24, was written for R2. The order is for a shower daily, may get knee wet, put empty saline bottle between elbow and body for support. Left knee daily shower, remove dressing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-02-16 · tag F0602 — failed to protect residents from theft of their belongings — pattern
    Protect each resident from the wrongful use of the resident's belongings or money.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, facility policy, and interviews, the facility failed to ensure that resident's narcotic medication cards were properly accounted for and free from misappropriation for 2 residents (Residents #300 and #301) identified in 1 of 1 facility reported incident/investigation reviewed (9/29/22). Finding: On 9/29/22 at 3:28 p.m., the Department of Licensing & Certification received a facility reported incident (FRI) indicating On 9/28/22 controlled substance medication card was found missing during shift count this morning. Review of facility 5-day follow up dated 10/3/22 states .During the investigation it was identified that 3 other medications were documented in the controlled substance book as destroyed on 9/22/22 with the DNS [Director of Nursing]. The medications were oxycodone 5 milligrams [mg] 111 tabs for resident [Resident #300], Norco 10/325mg 11 tabs for [Resident #301] and Norco 10/325mg 112 tabs for [Resident #301]. Both patients had been discharged before the medications were…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-02-16 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews and interviews, the facility failed to develop/implement a care plan with interventions and goals for 1 of 2 sampled residents with a history of post-traumatic stress disorder (PTSD) (Resident #72) and for 1 of 2 sampled residents with contractures (Resident #60). Findings: 1. On 2/14/23, Resident #72's clinical record was reviewed which indicated the resident was admitted to the facility on [DATE]. The clinical record included a late entry note dated 1/30/23, found under the Social Services Assessment/History, for an initial assessment completed on 1/23/23 that indicated Resident #72 had reported that he/she has PTSD but refused to elaborate on the cause, but did answer questions that he/she had upsetting thoughts, dreams, and memories about the event. This note which was written by the Social Services Assistant also indicated that she would report this to the Social Services Director (SSD) and Nurse Manager so the care planning can be initiated. On 2/15/23 at 10:05 a.m., during an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-02-16 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record review, the facilities interdisciplinary team failed to determine if it was clinically appropriate for a resident to keep a medication at bedside and self-administer medications for 2 of 4 days a medication was observed unlocked, and available for use in a residents room. (Resident #47) (2/14/23, 2/16/23) Findings: On 2/14/23 at 9:39 a.m., during an interview with Resident #47, a surveyor observed medication, Diclofenac Sodium 1% ointment (a topical pain medication) on the shelving unit beside head of bed. Resident #47 stated he/she does not have pain and disregarded the question about the use of this medication. On 2/16/23 during clinical record review, there was no evidence that the facility interdisciplinary team determined it was clinically appropriate for Resident #47 to keep any medication at bedside and self-administer a medication. On 2/16/23 at 8:13 a.m., during interview and observation with a surveyor, Licensed Practical Nurse (LPN) #1 was shown, and observed that Diclofenac Sodium 1% ointment was in Resident #47's room on the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-02-16 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on record reviews and interview, the facility failed to review and revise the care plan by an interdisciplinary team (IDT) after each assessment and/or included the participation of the resident and resident's representative, for 1 of 2 newly admitted residents who were reviewed for care planning (Resident #80). Finding: During a review of Resident #80's clinical record, the surveyor noted a Minimum Data Set (MDS) 3.0 admission assessment, dated 11/18/22. The clinical record lacked evidence that the resident and resident representative were included in the care plan meeting. On 2/14/23 at 11:04 a.m. during an interview with Resident #80, he/she stated they could not remember being invited to participate in the care plan meeting. On 2/15/23 at approximately 2:00 p.m. during an interview with the Licensed Social Worder, the surveyor confirmed that they do not have any documentation that the resident had a care plan meeting or was involved to create his/her care plan.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-02-16 · tag F0676 — failed to keep up residents' daily-living abilities — isolated
    Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews, the facility failed to provide Restorative services as outlined in the resident's restorative therapy program to maintain and/or improve a residents highest level of Active Range of Motion (AROM and Passive Range of Motion (PROM), for 1 of 2 sampled residents (Resident #58). Finding: On 2/13/23, Resident #58's clinical record was reviewed. Resident #58's restorative therapy program (Nursing Rehab/Functional Maintenance Plan) directed staff to perform AROM to all extremities for 15 minutes every day (QD) and to perform PROM to lower extremities for 15 minutes QD. Staff are to document the minutes for each. On 2/16/23 at 11:00 a.m., the Unit Manager (UM) #2 and a surveyor reviewed February's documentation for AROM and PROM for Resident #58 and it was noticed that there were 11 out of 15 days that the range of motions (ROM) were not completed 15 minutes daily. On 2/16/23 at 11:10 a.m., during an interview with a surveyor, Certified Nursing Assistant (CNA) #3 stated that the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-02-16 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to follow a physician ordered treatment to complete daily wound documentation and failed to ensure that weekly pressure ulcer assessment documentation, used to monitor the healing progress of the wounds, included stage, length, width, and depth for 1 of 2 residents reviewed with a pressure ulcer (Resident #49). Findings: On 2/13/23, Resident #49's clinical record was reviewed which indicated that pressure injuries were found on 1/16/23 to both of Resident #49's heels. The Resident Matrix was received on 2/13/23 and was returned to the Director of Nursing for further clarification of Resident #49's pressure injuries to the heels. The Resident Matrix was updated on 2/14/23, to indicate that Resident #49 had an unstageable pressure injury that had worsened. 1. Resident #49's most recent physician orders included the following: on 2/3/23, a treatment was entered in the physician orders to complete daily wound documentation (for a pressure wound) 6 times a week for the left heel and on 2/6/23, a treatment was entered in the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-02-16 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews, the facility failed to ensure the physician wrote a rationale for the continued use of an as needed (PRN) psychotropic medication beyond the 14-day limit for 1 of 5 sampled residents reviewed for unnecessary medications (Resident #72). Finding: Resident #72 was admitted to the facility on [DATE] with an order for Alprazolam (Xanax), a psychotropic medication, 1 milligrams (mg) by mouth every 4 hours as needed with a 14 day stop date of 2/2/23, for anxiety. On 1/31/23, documentation in the clinical record completed by a Medical Provider (MP) #1 indicated that short term Xanax allow to fall of the Medication Administration Record (MAR). On 2/6/23, a telephone order was received from MP #2, an on-call provider, to renew Alprazolam 1 mg every 4 hours as needed for anxiety x 14 days. On 2/8/23, a progress note completed by MP #3 did not even acknowledge that Resident #72 was using the Xanax or that the resident had increased anxiety. On 2/16/23 at 8:14 a.m., during an interview…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-02-16 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews, and facility policy, the facility failed to ensure expired medications were removed from the supply available for use and failed to ensure medications were appropriately administered to resident(s) after being removed from Pixus medication cabinet for 1 of 4 medication carts reviewed ([NAME] Unit). Findings: During a medication pass observation on the [NAME] Unit on 2/13/23 at 2:15 p.m., two unlabeled plastic zip lock bags were noted in the top left draw of the Medication Technician cart. One bag contained one foil sealed tablet labeled as hydroxyzine HCL [antihistamine]25 mg tablet. Second bag contained 6 foil sealed and loose tablets of lisinopril [cardiac medication]25 mg, 1 foil sealed tablet of vancomycin [antibiotic] 125 mg. 2 sealed tablets of carbidopa/levodopa [for treatment of Parkinson's disease] 25mg/100mg tablets and 2 tablets of sevelamer [medication for kidney disease] 800 mg with expiration date of 1/8/23. All the available medications were in the medication cart…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-02-16 · tag F0883 — failed to offer flu and pneumonia vaccines — isolated
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on record review and interview, the facility failed to ensure that the resident representative was provided the opportunity to accept or refuse a Pneumococcal vaccine and ensure that the resident's clinical record included documentation of the status of Pneumococcal Vaccine for 1 of 5 residents reviewed for immunizations (Resident #32). Finding: On 2/16/23, during a clinical record review for vaccination status for Resident #32 (who was admitted in 2019), the surveyor was unable to verify in the electronic record that the resident had received or refused his/her Pneumococcal Vaccine. On 2/16/23 at 3:30 p.m., during an interview with a surveyor, the Infection Preventionist/Director of Skilled Nursing Services stated she has found the consent form in Resident #32's paper chart that is still awaiting family consent and that the form has been sitting in the chart for a while and had not been addressed.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • No harm found · Bcited before2025-04-17 · tag F0842 — failed to keep accurate, complete medical records — pattern
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on a clinical record review and interviews, the facility failed to ensure that clinical records were complete and contained accurate information for 2 of 19 sampled residents (Resident #2 [R2], and [R1]). Findings: 1. On 4/15/25 at 10:00 a.m., during a clinical record review for R2 there was an order dated 2/21/25 which instructed nursing to apply continuous positive airway pressure (CPAP) daily at bedtime. Review of the Treatment administration record (TAR) for March 2025 has documentation of the CPAP being applied on 3/3, 3/4, 3/5, 3/13, 3/18 and 3/19/25. Documentation in R2's clinical record indicates that the CPAP had missing parts and was not able to be used. On 4/15/25 at 10:00 a.m., during an interview and clinical record review with the Assistant Director of Nursing (ADON), she stated that when R2 first came to the facility, his/her CPAP was brought in and did not have the tubing (had missing part). The surveyor confirmed that documentation on the TAR was inaccurate when it was signed off as the CPAP being applied on the above dates when the missing part was not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2024-05-16 · tag F0640 — pattern
    Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on record reviews and interview, the facility failed to transmit a quarterly and annual Minimum Data Set 3.0 (MDS) electronically to the State MDS database within 14 days of completion for 2 of 2 sampled residents reviewed for Resident Assessment (Resident#3 [R3], Resident#4 [R4]). Findings: On 5/15/24 at 1:52 p.m., during an interview with a surveyor, the MDS Registered Nurse (RN) and a surveyor reviewed the following: 1. R3's annual MDS was completed on 4/2/24. The clinical record lacked evidence of this being transmitted to the State MDS database. 2. R4's quarterly MDS was completed on 4/2/24. The clinical record lacked evidence of this being transmitted to the State MDS database. During this interview, the MDS RN submitted the above MDS and they were accepted.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2023-02-16 · tag F0732 — widespread
    Post nurse staffing information every day.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and interview, the facility failed to post the current daily nurse staffing information that includes the facility name, day of the month, a breakdown of the number of registered and licensed nursing staff responsible for direct resident care and indicate which shifts the numbers corresponded to for 1 of 4 survey days, and the facility failed to keep a copy of the posted daily nurse staffing information for 18 months. Findings: 1. On 2/15/23 at 6:00 a.m., a surveyor observed that the posted nurse staffing information sheet located at the Laurel Unit nurses station had a date of 2/14/23 that listed the census, and 6a-2p shift schedule for licensed staff (Registered Nurse (RN), Licensed Practical Nurse (LPN), and Certified Nursing Assistant (CNA)). The nurse staffing information sheet did not include the previous evening shift, night shift, or total number and the actual hours worked for registered and licensed nursing staff responsible for direct resident care for 2/14/23. On 2/15/23 at 2:50…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2023-02-16 · tag F0623 — pattern
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews and interviews, the facility failed to notify the resident and/or the resident's representative in writing of the transfers/discharges to an acute care hospital for 2 of 5 residents sampled for hospitalizations (Resident #54 and #94). Findings: 1. On 2/16/23, Resident #54's clinical record was reviewed and indicated that the resident was transferred to an acute care hospital on [DATE] and was admitted . The clinical record lacked evidence that Resident #54's Resident Representative (RR) were provided with a written transfer/discharge notice. On 2/16/23 at 12:38 p.m., during an interview with a surveyor, the Director of Social Services stated that Medical Records is the one that mails the Resident Representatives a copy of the transfer notices. Another resident's notice was reviewed and it was noted that Medical Records initialed and wrote mailed on this other resident's notice but there were no initials or notes that indicated that Resident #54's RR was provided a written copy.2. Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2023-02-16 · tag F0625 — pattern
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews and interviews, the facility failed to issue a bed hold notice to the resident and /or legal representative for 4 of 5 sampled resident transferred to an acute care facility. (Resident #39, #54, #76, and #94). Findings: 1. On 2/14/23 at 8:48 a.m., during an interview with a surveyor, Resident #39 stated he/she was transferred to the hospital while at an appointment. The resident was unsure of any paperwork being received in regard to a bed hold notice. On 2/16/23 at 12:45 p.m., during an interview with a surveyor, the Social Services Director (SSD) stated that the facility must have had to provide the hospital with information in regard to Resident #39 (since he was a resident of the facility) but she was unable to find a bed hold notice in Resident #39's clinical record. 2. On 2/16/23, Resident #54's clinical record was reviewed and indicated that the resident was transferred to an acute care hospital on [DATE] and was admitted . The clinical record lacked evidence that Resident #54's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$8,018 in federal fines across 1 penalty.

  • $8,018 — penalty dated 2024-09-12

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to FIRST ATLANTIC HEALTHCARE — 10 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 5 of 53.4+1.6 vs chain
Health inspection 4 of 53.0+1.0 vs chain
Staffing 5 of 54.4+0.6 vs chain
Quality measures 2 of 52.8-0.8 vs chain
The other 9 homes this chain runs (chain average 3.4★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleSince
FIRST ATLANTIC CORPORATIONOrganizationDIRECT OWNERSHIP INTEREST; ADP OF THE SNFsince 07/14/1987
COFFIN, CRAIGIndividualINDIRECT OWNERSHIP INTEREST; TRUSTEE OF THE SNF; ADP OF THE SNFsince 06/30/2019
OTIS-HIGGINS, ANDREAIndividualCORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 05/11/2015
PELKEY, WANDAIndividualCORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 10/01/2024
FIRST ATLANTIC HEALTHCARE INCOrganizationOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 02/23/2025
EDGECOMB, JANETIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 11/01/2024
FRIDMAN, FREDIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 07/11/2024
EASTERN MAINE MEDICAL CENTEROrganizationADP OF THE SNFsince 09/25/2018
MAINE MEDICAL CONSULTANTS PCOrganizationADP OF THE SNFsince 07/11/2024
BOWDEN, KENNETHIndividualADP OF THE SNFsince 06/30/2019

CMS files one row per role, so the 20 rows in the source record cover these 10 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.

4 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$17.8M
Net patient revenuemost recent cost report
-7.6%
Operating marginrevenue minus expenses
$606K
Related-party expense3% of expenses
Who pays — share of resident-days
Medicaid 32%Medicare 12%Other / private 56%

This home reported $606K paid to related parties (affiliated landlords or management companies) in its most recent cost report. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$347per resident / day
operating cost
$10,535per month
≈ monthly operating cost
$322per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in ME

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Maine Medicaid page.

Typical monthly cost in Maine
$13,976/mo
Nursing home (semi-private)
$14,904/mo
Nursing home (private)
$8,205/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 205064. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-04-17, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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