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Hibbard Skilled Nursing & Rehabilitation Center

1037 West Main Street, Dover Foxcroft, ME 04426 · For profit - Corporation · 93 certified beds · (207) 564-8129 Medicare & Medicaid certified

Call the home — (207) 564-8129 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse-prevention, restraint, or reporting citation — no harm found (F0610) — cited Jun 2025
Insights

The public record raises real questions here. Weigh the concerns below carefully.

In its favor
  • no federal fines or payment denials on record
  • a high payroll-based staffing rating (5/5)
Worth asking about
  • it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • a high number of inspection citations overall (44) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • its payroll-based staffing score sits well above its independent inspection score
  • its independent health-inspection rating is low (2/5)
  • its facility-reported quality-measure rating is low (2/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

3/5
CMS overall
3 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 5 of 5
Quality measuresSelf-reported by the facility 2 of 5

Worth a closer look. This home's staffing rating runs 3 stars above its independent health-inspection score. The inspection is done by state surveyors; the staffing score rests on the facility's own payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★ 2/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
891 W Main St, Suite 500 · (207) 564-4466 · Call to confirm hours
Pharmacy
1207 W Main St · (207) 564-6900 · Call to confirm hours
Grocery
Shaw's0.2 mi
1073 W Main St · (207) 564-3500 · Call to confirm hours
Park
Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 2 of 5
Long-stay residentspeople who live here 1 of 5
Short-stay residentsrehab / post-hospital 3 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 2 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating2★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased21.1%24.4%15.4%worse
Long-stay residents who lose too much weight6.6%5.2%5.4%worse
Long-stay residents with a catheter left in their bladder0.6%1.1%0.9%better
Long-stay residents with a urinary tract infection7.1%2.2%2.0%worse
Long-stay residents with depressive symptoms0.8%11.6%6.5%better
Long-stay residents who were physically restrained0.0%0.0%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury3.3%4.1%3.3%typical
Long-stay residents whose ability to walk worsened40.3%25.6%16.1%worse
Long-stay residents on antianxiety or hypnotic medication22.7%17.4%18.9%worse
Long-stay residents given the seasonal flu vaccine100.0%95.5%95.3%typical
Long-stay residents with pressure ulcers2.2%4.3%4.7%better
Long-stay residents with worsening bladder/bowel control24.3%29.2%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table20.5%20.2%17.1%worse
Short-stay residents who newly got an antipsychotic medication1.4%1.2%1.4%typical
Short-stay residents given the seasonal flu vaccine84.8%74.5%79.4%typical
Short-stay residents rehospitalized after admission16.4%20.8%22.6%better
Short-stay residents with an outpatient ER visit20.5%16.1%12.0%worse
Long-stay hospitalizations per 1,000 resident days1.771.451.67typical
Long-stay outpatient ER visits per 1,000 resident days4.122.011.80worse

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

52.3% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 78 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

52.3%U.S. median 51.5%
Got home and stayed home
11.2%U.S. median 10.7%
Went back to hospital
29.1%U.S. median 56.6%
Met the expected recovery
0.06U.S. median 0.31
Therapy hours / resident / day
0.05hours / resident / day
Physical therapy
0.01hours / resident / day
Occupational therapy

Met the expected recovery: 29.1% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 55 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.06 therapist hours per resident per day in 2026Q1 — more than 2% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 6% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF52.3%CMS range 42.4–61.651.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF11.2%CMS range 7.9–16.510.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge29.1%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge25.4%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge36.4%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge91.2%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened1.6%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization7.4%CMS range 4.0–13.07.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.851.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.96
RN hours/ resident / day
0.22
LPN hours/ resident / day
2.98
Aide hours/ resident / day
4.17
Total nurse hours/ resident / day
0.42
RN hoursweekends
46.1%
Total nursing turnover
18.8%
RN turnover

How full it usually is: this home is certified for 93 beds and averages 82.2 residents a day — about 88% occupied, or roughly 11 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.17 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.96 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.98 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.50 hrs/resident/day on weekends vs 4.43 on weekdays — 21% thinner on weekends — a notable drop. RN hours go from 1.19 to 0.42 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 46% is about the same as the national median of 45%. 1 administrator has left in the past year.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

15
deficiencies at the latest standard inspection (2025-06-05)
8
at the previous standard inspection (2024-07-11)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

44 citations, most serious first. The 10 most serious are shown; the remaining 34 are one tap away and print in full.

  • Potential for harm · Dcited before2025-12-30 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record reviews and interviews, the facility failed to provide care in accordance with the resident's comprehensive care plan for 1 of 3 residents reviewed for falls during a complaint investigation (Resident #2).Finding:Resident #2 has diagnoses to include dementia, visual loss, and falls.Review of Resident #2's care plan, dates12/21/25 states, The resident has had an actual fall with minor injury r/t [related to] seizure, poor balance, unsteady gait and poor safety awareness d/t [due to] Blindness and Dementia.Continue interventions on the at-risk plan. and The resident is a high risk for falls r/t Dementia, gait/balance problems, Unaware of safety needs, and vision/hearing problems.The resident uses floor mats and hip protectors as ordered.A review of Resident #2's active physician orders revealed an order with a start date of 10/1/24 for Check to ensure that HIP Protectors are on resident at all times unless being laundered.On 12/30/25 at 10:44 a.m., during an interview, Certified Nursing Assistant #2 (CNA2) stated Resident #2 has fall mats and a low bed in place and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-12-30 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, interviews, and facility policy, the facility failed to maintain an Infection Control Program designed to provide a sanitary environment to help prevent the development and transmission of disease and infection by failing to follow their own Enhanced Barrier Precautions (EBP) policy for 1 of 1 resident reviewed for wounds (Resident #1).Finding:Facility policy Enhanced Barrier Precautions, revised 3/2025 states, .Enhanced barrier precautions (EBPs) are used as an infection prevention and control intervention to reduce the transmission of multi-drug resistant organisms (MDROs) to residents.EBPs are indicated.for residents with wounds.Wounds generally include chronic wounds (i.e. pressure ulcers, diabetic foot ulcers, venous stasis ulcers .).EBPs remain in place for the duration of the resident's stay or until resolution of the wound.Staff are trained prior to caring for residents on EBPs. Signs are posted in the door or wall outside the residents room indicating the type of precautions and PPE required.Resident #1 has diagnoses to include…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-06-05 · tag F0578 — failed to honor advance directives / code status — pattern
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on facility policy review, record reviews, and interview, the facility failed to ensure that the resident and/or resident representative received assistance/follow up assistance to complete the written information provided concerning the right to accept or refuse medical or surgical treatment and/or formulate an advanced directive, or appoint a surrogate, for 5 of 7 residents reviewed for advanced directives. (Resident #21 [R21], R24, R42 R72, R75). Findings: Review of facility policy Advanced Directives dated 3/25, Page 3 of 5, Section: If the Resident Does not have an Advanced Directive states if the resident or representative indicates that he or she has not established advanced directives, the facility staff will offer assistance in establishing advanced directives. Nursing staff will document in the medical records the offer to assist and the residents decision to accept or decline assistance. 1. On 6/3/25, a review of R21's electronic medical record indicated that on 7/20/2023, R21 documented that they did not have an advanced directive and a family member would look…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-06-05 · tag F0644 — pattern
    Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to ensure that the State mental health authority for Pre-admission Screening and Resident Review (PASRR) was notified after a resident was newly diagnosed and/or experienced symptoms related to a mental disorder or trauma event to determine if a change in level of service was required, or incorporate the recommendations from a PASRR level II determination into a resident's assessment and care planning for 2 of 5 sampled residents reviewed for PASRR [Resident #30 (R30), R52]. Findings: 1. On 6/3/25, R30's clinical record was reviewed. R30's PASRR level II, completed on 4/22/20, indicated the following: Specialized Services: [R30] will need to be provided the following specialized services: -Individual therapy by licensed behavioral health professional (may include mobile therapy): You we're receptive to having a counselor to come meet with you at [another facility]. You were able to have a few visits prior to the COVID-19 Pandemic. You may benefit from having this service start again once the quarantine protocols are lifted.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-06-05 · tag F0684 — failed to provide proper treatment and quality of care — pattern
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record reviews, and interview, the facility failed to obtain physician orders for the treatment of a surgical wound and pressure ulcer for 1 of 1 Resident sampled for wound care (Resident #333). Finding: Resident #333 was recently admitted with diagnoses to include status post recent lower extremity bypass surgery and stenting, with surgical incisions of the right arm, left groin, and left leg; Left great toe arterial wound; and Stage 2 pressure ulcers of the sacrum and left heel. A review of Resident #333's clinical record lacked treatment orders for the right arm surgical incision and the left heel pressure ulcer. On 6/4/25 between 9:59 a.m. and 11:15 a.m., during an observation of Resident #333's dressing changes, Registered Nurse (RN) #1 removed the existing bordered gauze dressing from Resident #333's right arm surgical wound, cleansed the wound with normal saline solution (NSS), and applied a new bordered gauze dressing. RN #1 then removed the existing silicone dressing from Resident #333's left heel, cleansed the wound with NSS, and applied a new…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-06-05 · tag F0699 — pattern
    Provide care or services that was trauma informed and/or culturally competent.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 2. On 6/3/25, review of R52's clinical notes indicated the following: On 12/2/24 at 7:23 p.m., a provider note stated During [R52's] hospital stay, [R52] made statements about wanting to kill [himself/herself] and [R52] was seen by behavioral health team with medication adjustment. There is no evidence that a referral was made for follow-up services at that time. On 12/4/24 at 3:22 a.m., a provider note indicated [complaint of (c/o)] hallucinations. [He/She] is seeing 'corpses in the room with [him/her] . Actively having visual hallucinations. [Differential diagnosis (Ddx)] includes hepatic encephalopathy, infection, medication. There was no evidence that R52's active diagnosis of PTSD was addressed. On 12/4/24 at 6:37 a.m., a nurse note stated [R52] stated There is a dead body's on the wall and decomposing body's with maggots coming out of their mouths. A provider was notified and gave an order for Hydroxyzine 25mg x1 with positive effect. Additional orders for urine culture, and bloodwork were submitted at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-06-05 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, interview and facility policy the facility failed to ensure temperatures were monitored in the walk-in refrigerator and freezer in order to prevent food borne illness for 2 of 3 months reviewed (January and February 2025). Findings: Review of facility Food Storage policy undated states .Refrigerated Food Storage: Foods must be maintained at or below 41 degrees.Thermometers should be checked twice per day and recorded on a temperature log . Frozen Food Storage: Frozen foods must be maintained at a temperature to keep the food frozen solid. At best that should be 0 degrees F or below. The freezer thermometers shall be checked twice per day and recorded on a temperature log Review of Jan [January] Year: 2025 Walk in Refrigerator Temperatures lacked evidence that temperatures were taken on 1/1/25 and 1/2/25 at 6 a.m., or 6 p.m. Review of Feb [February] Year 2025 lacked evidence temperatures were taken on 2/23/25 at 6 a.m. or 6 p.m., and 2/4/25, 2/18/25, and 2/29/35 at 6 p.m. Review of Jan [January] Year: 2025 Walk in Freezer Temperatures lacked evidence that…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-06-05 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record review, the facility's interdisciplinary team (IDT) failed to determine if it was clinically appropriate for a resident to keep medications at bedside and self-administer medications for 2 of 29 Residents reviewed during a medication pass (Residents #1 [R1] and R9). Findings: Review of facility policy, Self-Administration of Medications, revised 3/2025 states, .the interdisciplinary team (IDT) assesses each resident's cognitive and physical abilities to determine whether self-administering medications is safe and clinically appropriate for the resident .If it is deemed safe and appropriate for a resident to self-administer medications, this is documented in the medical record and the care plan .For self-administering residents, the nursing staff determine who is responsible (the resident or the nursing staff) for documenting that medications are taken . Self-administered medications are stored in a safe and secure place, which is not accessible by other residents…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-06-05 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews, record review and facility policy, the facility failed to thoroughly investigate an allegation injury of unknown origin for 2 of 3 facility incident reports reviewed [Resident #4 (R4) and R61]. Findings: Review of facility Abuse & Neglect - Clinical Protocol dated 10/22 states :Abuse is defined at 483.5 as the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain or mental anguish .It includes verbal abuse, sexual abuse, physical abuse, and mental abuse The nurse will assess the individual and document related findings: Assessment data will include: injury assessment (bleeding, bruising deformity, swelling etc); pain assessment; current behavior; patients age and sex.; all current medications, especially anticoagulants, NSAIDS, salicylate; other plate inhibitors; vital signs; behavior over last 24 hours (bruise could be related to movement disorder or aggressive behavior); history of any tendency toward bruising, any related labs The staff, with the physician's input (as needed) will investigate…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-06-05 · tag F0655 — isolated
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on obervation, record review, and interview, the facility failed to ensure a baseline care plan was developed and implemented within 48 hours that included the instructions needed to provide minimum healthcare information necessary to care for 1 of 5 residents reviewed for baseline care plans (Resident #333). Finding: 1. Review of Facility policy, Care Plans-Baseline, revised 3/2025, states, A baseline plan of care to meet the resident's immediate health and safety needs is developed for each resident within forty-eight [48] hours of admission .and must include the minimum healthcare information necessary to properly care for the resident, including, but not limited to the following: Initial goals, based on admission orders and discussion with the resident/representative .physician orders .Dietary orders .Therapy services .Social services .PASSAR recommendation, if applicable . Resident #333 was recently admitted with diagnoses to include Coronary artery disease; Chest pain with exertion; Chronic Obstructive Pulmonary Disease (COPD); Type 2 Diabetes Mellitus (DM); Neuropathy…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
Show the remaining 34 citations
  • Potential for harm · D2025-06-05 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on Smoking Policy review, record review and interviews, the facility failed to complete a Safe Smoking Evaluation for 1 of 1 sampled resident that actively smokes cigarettes (Resident #383 [R383]). Finding: On 6/5/25, a review of the facility's Smoking Policy indicated under Number 6-Resident smoking status is evaluated upon admission. If a smoker, the evaluation includes: 6d. ability to smoke safely with or without supervision (per a completed Safe Smoking Evaluation). On 6/5/25, a review of R383's clinical record was completed. In a Provider assessment note dated 5/21/25, the resident declines smoking cessation given his/her diagnosis of Amyotrophic Lateral Sclerosis (ALS) and being on Hospice for palliative care. There was no evidence that a Safe Smoker Evaluation had been completed. On 6/5/25 at 10:30 a.m., in an interview with the surveyor, the resident stated they are currently smoking when able. On 6/5/25 at 11:25 a.m., in an interview with the surveyor, the Skilled Nursing Manager confirmed that a Safe Smoker Evaluation was not completed.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-06-05 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record reviews and interview, the facility failed to notify the physician of a suspected Urinary Tract Infection (UTI) for 1 of 4 Residents (Resident #71) reviewed for indwelling urinary catheters. Resident #71 was admitted in December 2024 with diagnoses to include Benign Prostatic Hyperplasia (enlarged prostate), retention of urine, obstructive uropathy (a blockage in the urinary tract that causes difficulty urinating), and indwelling urinary catheter (Foley catheter). Review of Resident #71's clinical record revealed a nursing progress note dated 6/1/25 states, Flushed resident's foley with acetic acid solution, replaced bag and tubing as it was full of sediment and smelled badly. Resident may have a UTI, recommend a UA [urinalysis] to r/o [rule out]. Further review of Resident #71's clinical record lacked evidence that the physician was notified of the above urinary concerns and that a urinalysis was done. On 6/2/25 at 12:13 p.m., during an interview, Resident #71's representative stated over the weekend, the staff told him/her they were going to check for a UTI because…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-06-05 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record reviews and interviews, the facility failed to implement, monitor and/or revise as necessary interventions to prevent or manage a resident's pain for 2 of 4 residents reviewed for pain (Resident #52 (R52) and R333) Findings: 1. On 6/3/25, review of R52's clinical record revealed the following: -R52's Care Plan identifies Potential for Acute Pain / Chronic Pain, [R52] is on pain/OPIOD medication therapy [related to (r/t)] chronic pain, and [R52] has chronic pain r/t end stage liver failure with ascites. - On 4/7/25 at 10:45 a.m., the provider note indicated R52 had an existing order for 5 milligrams (mg) oxycodone for pain, and a new order for buprenorphine 5 micrograms (MCG) / hour (HR) transdermal (application of medicine through the skin) patch to be applied weekly. At 1:35 p.m., Order notes indicated, The order you have entered Buprenorphine Transdermal Patch Weekly 5 MCG/HR (Buprenorphine) *Controlled Drug* Apply 1 patch transdermally one time a day every [Tuesday (Tue)] for pain and remove per schedule Has triggered the following drug protocol alerts/…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-06-05 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and interviews, the facility failed to ensure expired medications were removed from the available for use supply, for 1of 3 Medication storage Carts reviewed (Treatment Cart). Finding: On 6/3/25 at 7:33 a.m., during review of the treatment cart a surveyor observed and confirmed the following were on the cart and available for use with the Licensed Practice Nurse (LPN2): -1 used bottle (less than half full of fluid) 100 milliliters (ml) Normal Saline irrigation fluid, open, unlabeled, and undated. -1 Tube of Hydrophilic Wound Dressing (Triad) open, unlabeled, with an expiration date of 3/31/25. -1 sealed multi-use vial containing 10ml of Insulin glargine 100units (u)/10ml, labeled with a yellow sticker stating refrigerate. LPN2 stated it should be in the refrigerator until it is opened. LPN2 was unable to determine how long the vial had been out of the refrigerator. -1 sealed multi-use vial containing 10ml of Insulin Lispro 100u /10ml, labeled with a yellow sticker stating refrigerate. LPN2 stated it should be in the refrigerator until it is opened. LPN2 was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-05 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews, interviews, and policy review, the facility failed to ensure that clinical records were complete and contained accurate information for 5 of 26 sampled residents reviewed. (Resident #46 [R46], R7, R52, R71, R333). Findings: Review of facility Abuse & Neglect - Clinical Protocol dated 10/22 states :Abuse is defined at 483.5 as the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain or mental anguish .It includes verbal abuse, sexual abuse, physical abuse, and mental abuse The nurse will assess the individual and document related findings> Assessment data will include: injury assessment (bleeding, bruising deformity, swelling etc.); pain assessment; current behavior; patients age and sex.; all current medications, especially anticoagulants, NSAIDS, salicylate; other plate inhibitors; vital signs; behavior over last 24 hours 9 bruise could be related to movement disorder or aggressive behavior); history of any tendency…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-05 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and interviews, the facility failed to maintain an Infection Control Program designed to provide a sanitary environment to help prevent the development and transmission of disease and infection related to a dressing change and the processing of linens for 1 of 2 observations during the survey. Findings: 1. On 6/4/25 at 9:59 a.m., a surveyor entered Resident #333's room with Registered Nurse (RN) #1 and Licensed Practical Nurse (LPN) #1 to observe Resident #333's wound dressing change. Upon entering the room, a surveyor observed an unbagged, soiled gown and an open, clear plastic trash bag containing soiled linen lying on the floor under the sink. RN #1 walked from Resident #333's bed to the sink and stepped on the soiled gown as she washed her hands. RN #1 then returned to Resident #333's bedside and began the dressing change. Resident #333 requested help supporting his/her left leg during the dressing change, and RN #1 proceeded to remove a pillow from the top of the bed and placed it under Resident #333's left knee. A surveyor observed dried blood on the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-06-05 · tag F0883 — failed to offer flu and pneumonia vaccines — isolated
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on facility policy review, record reviews, Centers for Disease Control and Prevention (CDC) recommendations, and interview, the facility failed to offer the updated Pneumococcal Conjugate Vaccination (PCV) 20 to 2 of 5 residents (Resident #47 [R47] and R72). Findings: 1. The facility's policy, Pneumococcal Vaccine, revised 06/2022, indicated prior to or upon admission, residents will be assessed for eligibility to receive the Pneumococcal Vaccine series and when indicated, are offered the vaccine series within thirty (30) days of admission to the facility unless medically contraindicated or the resident has completed the current recommended vaccine series. Assessments of Pneumococcal vaccination status are conducted within five (5) working days of the resident's admission if not conducted prior to admission. Administration of the Pneumococcal vaccines are made in accordance with current CDC recommendations at the time of the vaccination. 1. The documentation in R72's clinical record indicated that R72 received the PCV13 in 2016, and Pneumococcal Polysaccharide Vaccine (PPSV)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-13 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on record review and interview, the facility failed to update and revise a resident's care plan to reflect a new safety concern with the resident handling of hot fluids for 1 of 1 resident reviewed (Resident #1 [R1]). Finding: On 5/13/25, a review of R1's clinical record indicated that on 3/26/25 the resident accidentally spilled hot coffee on his/her right lateral thigh sustaining a second degree burn. R1 is diagnosed as a functional quadriplegic and has been able to independently handled his/her own coffee cup. A review of R1's current care plan does not address the new potential safety risk for the resident safely handling hot coffee or any hot beverage independently. On 5/13/25 at 2:15 p.m., in an interview with the Director of Nursing Services, he stated the resident's care plan was not updated to address safety issues with the resident's use of hot coffee.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-01-06 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to update a care plan for the area of constipation/fecal impaction for 1 of 3 residents reviewed for bowel management. (Resident #1 [R1]). Finding: On 1/6/25 a review of R1's clinical record indicated R1 has a diagnoses of dementia and a history of chronic constipation. A review of R1's physician orders for bowel management during December 2024 indicated that R1 had orders for a High fiber diet, Lactulose (osmotic laxative) solution 10 Milligrams (GM)/15 milliliters (ml) give 15 ml by mouth twice a day for constipation, Senna Plus (stimulant laxative) 8.6-50 mg, give 2 tablets by mouth daily for constipation, Milk of Magnesia (laxative) oral suspension give 30 ml by mouth as needed for constipation every day, Bisacodyl Laxative 10 mg rectally suppository, insert one rectally as needed for bowel management every 3 days, Fleet oil rectal enema (mineral oil) insert one applicator rectally as needed for constipation every 3 days, Senna 8.6 mg give 2 tabs as needed for bowel management daily take with water. Docosate Sodium 100…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-27 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, facility policies review, and interviews, the facility failed to ensure a clinical record contained complete and accurate information for 1 of 1 residents reviewed for a skin tear incident (Resident #1 [R1]). Finding: The facility's policy, Accidents & Incidents - Investigation and Reporting, revised 2/2022, indicated that all accidents or incidents involving residents, employees, visitors, vendors, etc., occurring on our premises shall be investigated and reported to the Administrator. The Nurse Supervisor/ Charge Nurse and/or the department director or supervisor shall promptly initiate and document investigation of the accident or incident. The following data, as applicable, shall be included on the Report of Incident/Accident Form: - the date and time the accident or incident took place; - the nature of the injury/illness (bruise, fall, nausea, etc.); - the circumstances surrounding the accident or incident; - where the accident or incident took place; - the name(s) of witnesses and their accounts of the accident or incident; - the injured person's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-27 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and interviews, the facility failed to maintain a safe, sanitary environment to help prevent the development and transmission of communicable diseases and infections in 3 of 16 residents diagnosed with Coronavirus (COVID-19). Findings: According to the Centers for Disease Control (CDC) website, About COVID-19 | COVID-19 | CDC, revised June 13, 2024, Coronavirus (COVID 19) spreads when an infected person breathes out droplets and very small particles that contain the virus. Other people can breathe in these droplets and particles, or these droplets and particles can land on others' eyes, nose, or mouth. In some circumstances, these droplets may contaminate the surfaces they touch. On 8/26/24 at 10:50 a.m., a list was provided to a surveyor by the Administrator that identified resident's that currently tested positive for COVID-19. Further review indicated that R2 tested positive on 8/25/24, R3 tested positive on 8/23/24, R4 tested positive on 8/21/24 and 8/25/24. On 8/26/24 between 2:40 p.m. - 2:50 p.m., a tour of the facility was completed with the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-07-11 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and interviews, the facility failed to adequately provide housekeeping and maintenance services necessary to maintain the building in good repair and in a sanitary condition for 3 of 3 environmental tours. On 7/22/24 at 8:01 a.m. through to 8:35 a.m., environmental tours were completed with the Administrator and surveyors with the following findings at the time of the observations. 1. room [ROOM NUMBER]a - the veneer/stain on the bedside table and dresser drawer was chipped and missing creating an uncleanable surface. room [ROOM NUMBER]a - the Lansko fan was soiled with dust. room [ROOM NUMBER]a - the veneer/stain on the bedside table and dresser drawer was chipped and missing creating an uncleanable surface. room [ROOM NUMBER]a - the covers on the fall safety floor mats are soiled and cracked creating an uncleanable surface. The cove base on the floor, left of the bathroom door was pulled away from the wall. The room divider curtain was soiled. room [ROOM NUMBER]a - the veneer/stain on the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-07-11 · tag F0684 — failed to provide proper treatment and quality of care — pattern
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record reviews and interviews, the facility failed to ensure that physician orders for medications and treatments were followed for 6 of 8 Residents reviewed for unnecessary medications and/or treatments (Resident #39 [R39]), R22, R77, R55, R49, and R50). Findings: 1. On 7/10/24, R39's clinical record/medication orders were reviewed. R39 had a medication order for Prazosin Hydrochloric acid (HCL) 1 milligram (mg) by mouth every day for Post Traumatic Stress Disorder (PTSD). Prazosin is an antihypertensive drug also used to manage nightmares and sleep disturbances associated with PTSD. R39's May and June 2024 Medication Administration Record (MAR) and medication exception report indicated that from 6/13/24 through to 7/6/24 (25 days), R39's Prazosin was held (not administered to the resident). On 7/10/24 at 2:22 p.m., in an interview with the surveyor, the Long Term Care Manager (LTC) stated the medication was held because the facility was unable to get the correct dose from the pharmacy. She stated she made several calls to the pharmacy but was told the medication was not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-11 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure that the Minimum Data Set (MDS) 3.0 was coded accurately on an admission and annual MDS assessment to indicate that a resident had a state Level II Preadmission Screening and Resident Review (PASRR) and Post Traumatic Stress Disorder (PTSD) for 1 of 1 sampled residents reviewed for PASRR (Resident #61 [R61]). Finding: On 7/9/24, R61's clinical record was reviewed and included a PASSR, dated 5/2/23, that indicated that R61 qualified for Level II services. Review of R61's admission MDS, dated [DATE], and annual MDS, dated [DATE], Section: A1500 were coded to indicate that R61 did not have a Level II PASRR. During review of R61's clinical record, the PASSR Level II, dated 5/2/23, indicated that the resident had a diagnosis of PTSD and physician progress notes repeatedly included documentation that PTSD was well managed considering his/her diagnosis. Review of R61's admission MDS, dated [DATE], and annual MDS, dated [DATE], Section: I6100 were coded…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-11 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on record review and interview, the facility failed to ensure that a care plan was developed for a resident with the diagnosis of Post Traumatic Stress Disorder (PTSD) for 1 of 1 sampled residents reviewed for PASRR (Resident #61 [R61]). Finding: On 7/9/24, Resident #61's clinical record was reviewed which included documentation on the Level II PASRR and physician progress notes that R61 had a diagnosis of PTSD and a trauma assessment, dated 7/9/23, had been completed that indicated R61 had an traumatic experience in the past. On 7/10/24 at 10:00 a.m., during an interview with a surveyor, the Long Term Care (LTC) Manager reviewed R61's care plan and was unable to find a care plan that addressed R61's possible triggers of PTSD and no evidence of interventions of what staff should do if R61 displayed signs of re-traumatization or should not do that may cause re-traumatization to the resident. The surveyor confirmed this finding during this interview.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-11 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and observations, the facility failed to follow physician orders for use a equipment (wedge pillow) to maintain and/or improve residents' highest level of bed mobility for 1 of 1 resident reviewed for positioning and mobility. (Resident #50 [R50]) Finding: On 7/09/24 at 10:55 a.m., a surveyor observed R50's position to be slouched in bed on R50's right side. In an interview with the surveyor, R50 stated the need for a wedge pillow to maintain positioning, without the wedge pillow he/she often ends up lying on their right side. R50 stated it also is hard to reach items at meal times without extra support, and the wedge pillow has been missing for a while. No wedge pillow or other support pillows were observed in use at the time of the interview. On 7/10/24 at 7:29 a.m., a surveyor observed R50 lying in bed waiting for breakfast. No wedge pillow or other support pillows were observed in use at the time of the observation. On 7/10/24 at 10:00 a.m., clinical record review for R50 included a doctor's order dated 6/17/24 to use wedge daily, the Plan of Care Summary…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-11 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, manufacturer's manual review, and interview, the facility failed to ensure that an oxygen concentrator was operated and maintained per manufacturer's directions for 1 of 1 residents reviewed with oxygen (Resident #22 [R22]). Finding: On 7/8/24, a review of R22's physician order's indicated that R22 used oxygen at night and there was a weekly treatment to clean the filter and change the tubing on Sunday nights (7/7/24). On 7/8/24 at 12:17 p.m., a surveyor observed the oxygen concentrator in R22's room noting that it was missing the cabinet filter compartment which snaps on the back of the concentrator. Review of the manufacturer's manual for the Invacare Perfecto2 reads on page 24, do not operate the concentrator without the filter installed. On 7/9/24 at 10:35 a.m., a surveyor observed the oxygen concentrator again without the cabinet filter compartment attached to the concentrator. On 7/10/24 at 10:08 a.m., a surveyor showed the Long Term Care (LTC) Manager the diagram that outlined the oxygen concentrator parts in the manufacturer's manual and then went to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-11 · tag F0770 — failed to provide lab services — isolated
    Provide timely, quality laboratory services/tests to meet the needs of residents.
    What the surveyor found here — the official record, unedited, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure a Physician ordered lab was completed for a urine test for 1 of 2 urinalysis ordered for Resident #35 (R35). Finding: On 7/9/24, R35's clinical record was reviewed and included a physician order, dated 6/17/24, for a urinalysis as the physician thought that symptoms R35 was having was being caused by an infection. The order was entered into the computer to be completed on 6/18/24. The clinical record lacked evidence that a urine was collected for testing until another order was received and collected on July 7th. On 7/11/24 at 11:25 a.m., during an interview with a surveyor, the Long Term Care Manager stated she was unable to find evidence that a urine as collected and tested on [DATE].

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-11 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record reviews and interviews, the facility failed to accurately document resident weights for 2 of 3 resident reviewed for weight loss concerns (Resident #39 [R39] and R14). Findings: 1. On 7/10/24, R39's clinical record was reviewed. A Registered Dietician's (RD) note, dated 6/18/24, indicated a follow up was done due to a weight loss of 51% over the past 30 days. The RD indicated from 4/9/24 to 6/13/24, weights ranged from 148.4 pounds (#) to 216# making it difficult to fully access trends. The following weights were documented: 4/9/24 - 216#, 4/18/24 - 167.3#, 5/7/24 - 156.4#, 6/4/24 - 190.6#, 6/13/24 - 148#. On 7/10/24 at 9:33 a.m., in an interview with the surveyor, the Long Term Care Manager (LTC Manager) confirmed that several of the weights were inaccurate and a re-weigh should have been done.2. On 7/8/24, R14's clinical record was reviewed and included a RD note, dated 5/19/24, that indicated this was a follow up due to significant weight loss in April of 13.7% over 30 days and 14.8% over 90 days. RD does question this weight as it is 17.2 lbs less than prior…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-11 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on record review and interview, the facility failed to inform a resident representative that two new Stage II pressure ulcers were observed (Resident # 39 [R39]). Finding: On 7/9/24, R39's clinical record was reviewed. On 10/18/23, a nurses note indicated that there were two new open skin areas (Stage II pressure ulcers): one on R39's right buttocks/leg crease and one on the upper back side of the right leg. There was no evidence in the clinical record that R39's representative (son) was notified of the new pressure ulcer areas. On 07/10/24 at 7:42 a.m., in an interview with the surveyor, the Administrator confirmed that the son was never notified of the new two pressure ulcer.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-23 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on facility's investigation, written statements, record review and interviews, the facility failed to complete a resident assessment and notify a physician regarding a resident's complaint of increased pain with signs and symptoms of a hip/leg injury including a bump and bruising to residents left leg/hip area, causing a delay in medical treatment for 1 of 1 residents (Resident #1[R1]) for 4 days (7/8/23, 7/9/23, 7/10/23, and 7/11/23). Finding: On 7/11/23 the facility investigated an injury of unknown origin, during this investigation staff's written statements were obtained. On 1/23/24 during review of CNA#1's written statement, the statement for 7/8/23 reflects that [R1] reported to Certified Nursing Assistant (CNA#1) he/she was unable to bring his/her legs to the side of the bed or stand up. R1 was asked to roll on his/her left side to assist with incontinence care, R1 then reported increased pain to left hip area. R1 then stated to CNA #1 that resident broke his/her hip. The statement reflects the charge nurse was made aware. In addition, CNA #1's written statement…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-04-13 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and interview, the facility failed to ensure resident furniture, baseboard for a radiator, privacy curtain, chairs, tables, carpeting, wheelchair, and bathroom were maintained in a clean and sanitary manner on 1 of 1 environmental tour. (4/12/23) Findings: On 4/12/23 between 2:28 p.m. and 2:35 p.m., during an environmental tour with the Maintenance Director, a surveyor, and the Maintenance Director observed the following: -In room [ROOM NUMBER], a television stand was marred, and the baseboard by the window was scraped showing rust. -In room [ROOM NUMBER], a privacy divider curtain was soiled with brown stains. -In room [ROOM NUMBER], there were cracks in approximately 12 floor tiles creating an uncleanable surface. -In the Special Care Unit (SCU), there were 13 of 13 armchairs (some recliners) that were cracked, stained, torn, and had dried debris on them. -In the SCU, 2 of 3 dining tables had varnish worn off the edges of the tables. -In the SCU, the hallway carpet was stained in several…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-04-13 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — pattern
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, observation of a pressure ulcer wound dressing change, interview and facility wound care policy and procedure review, the facility failed to ensure that infection control procedures and the facility's wound management policy and procedures were followed for 1 of 3 residents that require pressure ulcer wound treatments (Resident #51). Finding: 1. On 4/11/23, Resident #51's clinical record was reviewed and under the physician order section an order for the resident's Stage 3 pressure ulcer (on the coccyx) stated: Cleans the coccyx with wound cleanser, apply skin prep to peri-wound, pack with silver alginate and cover with Mepilex daily in am. On 4/11/23 at 11:10 a.m., the surveyor observed Registered Nurse #2 (RN#2) perform a dressing change on Resident #51's coccyx Stage 3 pressure ulcer. The wound was clean, no signs of infection and the resident stated it has been healing. The surveyor observed that the resident's wheelchair was placed next to his/her bed. On the seat of the wheelchair was a wash basin, and an unclean gold colored bed spread draped over the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-04-13 · tag F0688 — failed to keep residents mobile / prevent decline — pattern
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record reviews and interviews, the facility failed to provide services to maintain and/or improve residents highest level of Active Range of Motion (AROM) and dressing and grooming, the facility failed to provide Restorative services as outlined in the resident's restorative therapy program care planned for 2 of 2 sampled residents (Resident #51 and Resident #48). Findings: 1. Resident #51's Nursing Rehab/Functional maintenance plan (FMP) with revision date of 4/3/23, Resident will maintain the ability to participate in Active/Active Range of Motion (A/AROM) exercises daily to maintain ROM and strength for functional mobility and participation on bed mobility and transfers with assist of one for 3 months. Interventions is resident to perform AROM to bilateral lower extremities daily 1-2 times a day. Resident to perform exercises either in supine or while seated in wheelchair or edge of bed. Provide resident with verbal cues and visual demonstration of each exercise for correct technique. Perform 15 reps of 2 sets of supine pelvic bridging exercises, hip flexion with knee…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-04-13 · tag F0725 — failed to have enough nursing staff — pattern
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record reviews, the facility failed to ensure sufficient direct care staff were scheduled and on duty to meet the needs of all 60 residents that reside on [NAME]-[NAME] and Main units. This has the potential to affect all residents that need assistance with Activities of Daily Living (ADL). Findings: On 4/10/23 at 1:00 p.m. a surveyor observed 1 Certified Nursing Assistant (CNA) on the Special Care Unit (SCU) in the community area, next to the dining room. Resident #27 asked to go to the bathroom, the CNA took him/her, leaving 7 (seven) residents in the community area of the SCU unit unsupervised. A second CNA was observed walking in the hallway assisting Resident #216, at this time Resident #215 was observed unattended in the kitchen/dining area by a surveyor. He/she was opening kitchen cabinets in the dining room area, and then walked in the community area. A CNA-M was directing Resident # 216. There was not enough staff for the acuity of the resident population. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-04-13 · tag F0803 — failed to meet residents' dietary needs — pattern
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and record review, the facility failed to provide evidence that the menus were developed and based on the residents cultural needs based on the resident population, as well as being updated to reflect residents input for 4 of 4 days of survey. (4/10/23, 4/11/23, 4/12/23 and 4/13/23) Finding: On 4/10/23 the facility menu was reviewed after residents voiced concerns/complaints that they don't like the meals and they said dietary has not taken their concerns seriously. On 4/11/23 at 9:24 a.m., during an interview with the Food Service Manager (FSM); she stated I have received many concerns brought forward by the residents and I have tried and tried to get them to let me change the menu. I have reached out to our corporate Food Nutrition Service (FNS) Administrator and when I told him the residents don't like the menus, he told me no menu changes. I changed the wording used on the menu, so they knew what they were eating, and I was told not to change the wording on the menu. The FSM stated that the residents get baked beans and hot dogs on Saturdays and the residents…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-04-13 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observations and interviews, the facility failed to ensure that a call bell was accessible to 1 of 33 sampled residents, (#14) Findings: On 4/10/23 at 1:33 p.m., a surveyor observed Resident #14 sitting in his/her wheelchair motioning for this surveyor to enter the room. The call bell was observed to be on the opposite side of the room, on the bed, under the sheets. The resident tried to find the call bell and stated that he/she doesn't know where it is, and he/she does and can use the call bell. Resident #14 stated that he/she needed to go to the bathroom and couldn't get to the call bell to ring for assistance. On 4/10/23 at 1:36 p.m., a surveyor confirmed the finding in an interview with Certified Nursing Assistant - Medications (CNA-M) #3 that the call bell was on the opposite side of the room, on the bed, under the sheets and not accessible to the resident and that the resident is capable of using the call bell. CNA-M #3 assisted Resident #14 at this time.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-04-13 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews, facility policy, and interviews the facility failed to provide residents/representatives written information concerning the right to accept or refuse medical or surgical treatment and/or formulate an advance directive for 2 of 2 residents reviewed for advanced directives (Resident #25 and #61). Findings: Review of facility policy titled Advanced Directives dated 2/23 states . The resident has the right to formulate an advance directive, including the right to accept or refuse medical or surgical treatment . Advance directive is a written instruction, such as a living will or durable power of attorney for health care, recognized under State law (whether statutory or as recognized by the courts of the State), relating to the provision of health care when the individual is incapacitated. Advance directives are honored in accordance with state law and facility policy .If the resident or representative indicates that he or she has not established advance directives, the facility staff will…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-04-13 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to review and revise the care plan by an interdisciplinary team (IDT), that included, to the extent possible, participation of the resident and/or his/her representative after each assessment for 1 of 2 sampled residents. Findings: Review of facility policy Care Plans-Comprehensive dated 6/23 states The interdisciplinary [NAME] (IDT), in conjunction with the resident and his/her family or legal representative, develops and implements a comprehensive, person-centered care plan for each resident. The interdisciplinary team reviews and updates the care plan at least quarterly, in conjunction with he required quarterly MDS assessment . Resident #25 was admitted to the facility on [DATE] with diagnoses to include vascular dementia, and chronic heart failure. Review of quarterly Minimum Data Set (MDS) dated [DATE] revealed Resident #25 had a Brief Interview for Mental Status (BIMS) of 13 of 15 indicating [he/she] is cognitively intact. During an interview on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-04-13 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to follow Physician orders for 1 of 4 sampled Residents observed during medication administration (Resident #2). Finding: On 4/12/23 at 1:39 p.m., a medication administration observation was completed. Resident #2 had a Physician order to administer Guaifenesin 100 milligrams (mg)/5 milliliters (ml) give 20 ml/400 mg (a medication known as expectorants, it works by thinning and loosening mucus in the airways, clearing congestion, and making breathing easier) via enteral tube (a way of delivering nutrition directly to your stomach or small intestine). While a surveyor observed the medication preparation, Licensed Practical Nurse (LPN) #1 poured the medication Geri Tussin DM (a generic medication Dextromethorphan 10 mg and Guaifenesin 100 mg 10mg-100mg/5 ml liquid) (a combination medication that works to thin mucus, and the Dextromethorphan belongs to a class of drugs known as cough suppressants) into a measured clear plastic cup to administer to Resident #2. The surveyor asked if LPN #1 was going to give the medication to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-04-13 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews and interviews, the facility failed to respond to the consultant pharmacist's recommendations in a timely manner for 1 of 4 sampled residents reviewed for unnecessary medications (Resident #12). Findings: Resident #12 was originally admitted to the facility on [DATE] and has diagnoses to include chronic kidney disease stage 3, major depressive disorder, insomnia, heart failure, vascular dementia, thoracic spine fx[fracture], and psychosis. Review of Resident #12's Recommendation Summary for Medical director and DON dated 2/22/23 states: This resident has been taking Trazodone 25 mg(milligrams) since 2/1/22. Please evaluate the current dose and consider a dose reduction. Review of Resident #12's complete clinical record lacked evidence that this recommendation was addressed. During an interview on 4/12/23 at 11:16 a.m., Registered Nurse (RN)1 confirmed the pharmacy recommendation dated 2/22/23 was not addressed for Resident #12. During an interview on 4/12/23 at 3:45 p.m., the above was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-04-13 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, clinical record review, and interviews, the facility failed to ensure that 'Contact Precautions were maintained for 1 of 1 resident (Resident #119) on contact precautions. Finding: On 4/11/23 at 10:40 a.m., observed a Transmission Based Precaution (TBP) cart outside Resident #119's room. On top of the cart was the facility's 'Contact Precaution' instructions which indicated: Visitors must report to Nursing Station before entering. Perform hand hygiene before entering and before leaving room. Wear gloves when entering room or cubicle, and when touching resident's intact skin, surfaces, or articles in close proximity. Wear gown when entering room or cubicle and whenever anticipating that clothing will touch resident items or potentially contaminated environmental surfaces. Use resident-to-resident or single-use disposable shared equipment or clean and disinfect shared equipment (BP cuff, thermometers) between residents. On 4/11/23 at 11:45 a.m., a surveyor observed a Certified Nurse Assistant (CNA) don gloves, gown, was wearing an N95 and had a face shield on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • No harm found · Bcited before2026-02-10 · tag F0842 — failed to keep accurate, complete medical records — pattern
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interviews, the facility failed to ensure that a clinical record was complete and contained accurate information for 2 of 9 days for a treatment to check a pacemaker monitor and 1 of 1 treatment for a urinalysis dip for 1 of 1 resident reviewed (Resident #1 [R1]). Findings:On 2/10/26, R1's clinical record was reviewed and included the following documentation on February's Treatment Administration Record (TAR):1. The treatment on TAR for Please check to ensure that the pacemaker monitor is plugged in once per evening shift was documented on 2/1/26 and 2/8/26 with staff initials and coded with 2 to indicate that the drug not available. On 2/10/26 at 12:35 p.m., during an interview with a surveyor, Registered Nurse #1 (RN1) stated that she documented both times incorrectly and does not know why she chose drug not available for the pacemaker monitor check. The surveyor confirmed the inaccurate documentation during this interview. 2. The treatment on TAR for Surveillance Urinalysis (UA) dip, if positive, follow up with culture to make sure Urinary Tract…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · No revisit needed
  • No harm found · Bcited before2025-12-10 · tag F0842 — failed to keep accurate, complete medical records — pattern
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to ensure that a clinical record contained accurate and complete information regarding the location of a venous ulcer for Resident #1 (R1) for 7 of 7 months reviewed (May 2025 - December 2025). Finding:On 12/10/25, the facility provided a document to the surveyor that indicated that R1 currently has a chronic ulcer that was being treated on the right lower extremity. Review of R1's physician progress notes for a visit on 10/5/25 indicated that the patient has been treated for recurring right lower leg wounds. In April 2025, R1 was seen multiple times for a right lower leg wound On 12/10/25 9:55 a.m. a surveyor and Registered Nurse #1 (RN1) reviewed R1's clinical record. During this review, the following were observed:On 10/3/25 at 8:02 a.m., a progress note was written by RN1 that indicated that she went to perform a treatment on R1's left lower leg (venous ulcer) and observed a new abrasion on the leg the treatment was being done to. The current care plan included a FOCUS of The resident has a history of a venous wound on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · No revisit needed

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Part of a chain

This home belongs to FIRST ATLANTIC HEALTHCARE — 10 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 3 of 53.4-0.4 vs chain
Health inspection 2 of 53.0-1.0 vs chain
Staffing 5 of 54.4+0.6 vs chain
Quality measures 2 of 52.8-0.8 vs chain
The other 9 homes this chain runs (chain average 3.4★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleSince
EASTERN MAINE MEDICAL CENTEROrganizationDIRECT OWNERSHIP INTEREST; ADP OF THE SNFsince 01/01/2019
FIRST ATLANTIC CORPORATIONOrganizationDIRECT OWNERSHIP INTEREST; ADP OF THE SNFsince 12/01/2013
BOWDEN, KENNETHIndividualINDIRECT OWNERSHIP INTEREST; TRUSTEE OF THE SNF; ADP OF THE SNFsince 06/30/2019
COFFIN, CRAIGIndividualINDIRECT OWNERSHIP INTEREST; TRUSTEE OF THE SNF; ADP OF THE SNFsince 06/30/2019
BERNARD, KIMBERLYIndividualCORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 10/01/2024
OTIS-HIGGINS, ANDREAIndividualCORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 05/11/2015
PELKEY, WANDAIndividualCORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 10/01/2024
RIENDEAU, CHRISTINEIndividualCORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 05/07/2018
FIRST ATLANTIC HEALTHCARE INCOrganizationOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 03/05/2025
MAINE MEDICAL CONSULTANTS PCOrganizationOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 02/20/2025
FRIDMAN, FREDIndividualADP OF THE SNFsince 07/11/2024
THOMAS, AARONIndividualADP OF THE SNFsince 04/01/2024

CMS files one row per role, so the 28 rows in the source record cover these 12 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.

4 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$9.3M
Net patient revenuemost recent cost report
-11.0%
Operating marginrevenue minus expenses
$313K
Related-party expense3% of expenses
Who pays — share of resident-days
Medicaid 72%Medicare 4%Other / private 24%

About 72% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $313K paid to related parties (affiliated landlords or management companies) in its most recent cost report. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$361per resident / day
operating cost
$10,982per month
≈ monthly operating cost
$325per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in ME

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Maine Medicaid page.

Typical monthly cost in Maine
$13,976/mo
Nursing home (semi-private)
$14,904/mo
Nursing home (private)
$8,205/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 205004. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-06-05, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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