Carriage House Nursing and Rehabilitation
2394 Midland Road, Bay City, MI 48706 · For profit - Individual · 120 certified beds · (989) 684-2303 Medicare & Medicaid certified
The public record raises real questions here. Weigh the concerns below carefully.
- no federal fines or payment denials on record
- a high payroll-based staffing rating (4/5)
- it has 2 actual-harm citations
- a high number of inspection citations overall (34) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- its payroll- and facility-reported staffing and quality-measure scores sit well above its independent inspection score
- its independent health-inspection rating is low (2/5)
- about 19% of its spending goes to commonly-owned related companies
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 4 of 5 |
| Quality measuresSelf-reported by the facility | 4 of 5 |
Worth a closer look. This home's staffing and quality-measure ratings run 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself, and staffing on its payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 4 of 5 |
| Long-stay residentspeople who live here | 4 of 5 |
| Short-stay residentsrehab / post-hospital | 4 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 3 to 4 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 16.6% | 10.8% | 15.4% | typical |
| Long-stay residents who lose too much weight | 3.5% | 5.4% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 1.6% | 0.8% | 0.9% | worse |
| Long-stay residents with a urinary tract infection | 0.9% | 1.5% | 2.0% | better |
| Long-stay residents with depressive symptoms | 29.1% | 4.3% | 6.5% | check this† — see note marked dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 1.4% | 3.0% | 3.3% | better |
| Long-stay residents whose ability to walk worsened | 13.4% | 12.0% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 14.4% | 19.4% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 100.0% | 95.0% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 5.0% | 5.1% | 4.7% | typical |
| Long-stay residents with worsening bladder/bowel control | 28.9% | 20.0% | 21.2% | worse |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 15.0% | 14.8% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 0.5% | 1.1% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 95.5% | 79.5% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 23.3% | 24.0% | 22.6% | typical |
| Short-stay residents with an outpatient ER visit | 8.4% | 11.7% | 12.0% | better |
| Long-stay hospitalizations per 1,000 resident days | 1.99 | 1.84 | 1.67 | worse |
| Long-stay outpatient ER visits per 1,000 resident days | 0.65 | 1.64 | 1.80 | better |
† This value is several times the typical-state benchmark. It can be real, or it can be a coding artifact in what the facility submitted. Weigh it against the inspection record above.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
55.4% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 178 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 59.2% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 98 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.31 therapist hours per resident per day in 2026Q1 — more than 49% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 18% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 55.4%CMS range 48.4–62.1 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 9.1%CMS range 6.3–14.0 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 59.2% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 56.1% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 52.0% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 100.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 97.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 0.8% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 8.1%CMS range 5.1–11.8 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.09 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 120 beds and averages 109.4 residents a day — about 91% occupied, or roughly 11 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.85 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.58 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.21 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.27 hrs/resident/day on weekends vs 4.08 on weekdays — 20% thinner on weekends — a notable drop. RN hours go from 0.66 to 0.37 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 46% is about the same as the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
34 citations, most serious first. The 12 most serious are shown; the remaining 22 are one tap away and print in full.
- Actual harm · Gcited before2026-04-06 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure appropriate supervision for one resident (Resident #1) of three residents reviewed for falls, resulting in three unwitnessed falls causing an elbow skin tear and a hand laceration, resulting in a hospital visit for sutures. Finding include:Resident #1:On 4/6/2026, at 12:10 PM, a record review of Resident #1's electronic medical record revealed an admission on [DATE] with diagnoses that included Wedge compression fracture of T7-T8 Vertebra, fracture of first thoracic vertebrae, Vascular Dementia and Anxiety. Resident #1 had a Brief Interview for Mental status (BIM) assessment on 3/26/2026 which resulted the resident had severely impaired cognition. Resident #1 required extensive assistance with Activities of Daily Living (ADL's).A review of the Fall Assessment Date: 3/30/2026 . revealed the resident was High Risk for falls.A review of the I am at risk for falls care plan related to: Vascular Dementia, history of falls with injuries prior to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2024-03-06 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to implement timely interventions, provide appropriate supervision and ensure that staff assisted with transfers to prevent recurrent falls for one resident (Resident #5), resulting in a forehead laceration requiring emergency care and neck and rib fractures. Finding include: Resident #5: On 3/4/24, at 11:00 AM, a record review of Resident #5 electronic medical record (EMR) revealed an admission on [DATE] with diagnoses that included Stroke, unsteadiness on feet and Parkinson's disease. Resident #5 required assistance with all activities of daily living (ADL) and had severely impaired cognition. The Fall Assessment, Date 12/28/2023, revealed that Resident #5 was at High Risk for falls. A review of the Incident reports for Resident #5 revealed the following falls: 2/4/2024 12:44 (12:44 PM) Incident Description . This took place on 2/3/24 Resident was sitting on his bed and was attempting to get up and into his w/c (wheelchair) with help from…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2026-05-13 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to maintain best practices in the food service area resulting in the potential to spread food borne illness to all residents who consume food from the kitchen. Findings include: On 05/11/2026 at 5:37am during the initial kitchen tour, shredded lettuce with a best buy date of 5/5/26 was observed in the walk-in cooler. On 05/11/2026 at 5:37am parmesan cheese blend with a use by date of 5/10/26 in walk in cooler was observed. During this observation, Dietary Manager S was interviewed on how long the parmesan cheese blend is kept and he stated it's kept for a week.According to the 2022 Food Code, 3-501.18 Ready-to-Eat, Time/Temperature Control for Safety Food, Disposition, Time/temperature control for safety refrigerated foods must be consumed, sold or discarded by the expiration date.On 05/11/2026 at 5:45am chlorine to the low temperature dishwasher was tested and the result was zero. The sanitizer bucket feeding the dishwasher was very low and Dietary Manager S replaced the sanitizer bucket with a full one. During…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2026-05-13 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to follow Infection Control Practices for enhanced barrier precautions (EBP) during high contact cares for two residents (Resident #3, Resident #16) of two residents reviewed for EBP precautions; appropriately transport clean and dirty linen throughout the facility; and to have an active plan for reducing the risk of legionella and other opportunistic pathogens of premise plumbing (OPPP); resulting in the likelihood of contamination of the environment and the likelihood to spread multi-drug resistant organisms causing infection and an increased risk of respiratory infection among all residents in the facility. Findings include. On 05/12/2026 at 10:20am Maintenance Director T tested free chlorine residual on hot water, and the result was zero at the hand sink in lakeview room. In addition, Maintenance Director T tested free chlorine residual on cold water, and the result was zero at the same hand sink. On 05/12/2026 at 11:16am interview with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-05-13 · tag F0806 — failed to honor food preferences — patternEnsure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and records review, the facility failed to 1) Provide palatable food products for 8 of 10 residents during the dining task, 2) Follow resident preferences in choices in dining for one resident (Resident #13) of 10 residents reviewed for food quality and preferences and, 3) Address food complaints received during resident council meeting, resulting in multiple food/meal complaints of cold food, no condiments with meals, poor taste and appearance of meals and one resident R13 not receiving the meal choice ordered timely. Findings include: Record review of the facility 'Tray Line Service' policy/procedure undated revealed that select menu (which is now the meal ID card/ticket) will be placed on the tray to be used by other tray line associates to complete meal assembly. Accuracy of meals according to the menu will be checked. In an observation and interview on 05/11/2026 at 8:04 AM-Observation of breakfast trays on the 500/600 units was performed. A resident in room [ROOM NUMBER] was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-05-13 · tag F0582 — isolatedGive residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to provide Advanced Beneficiary Notice of Non-coverage (ABN) notices for 2 residents (#7 & #87) of 3 residents reviewed, resulting in the lack of disclosure related to Medicare rights and the inability to appeal the discharge in the time frame allotted by Medicare. Findings include: Record review of the facility-provided 'For Instructions Advance Beneficiary Notice of Non-coverage (ABN,) pages 1 through 7, revealed when Medicare is not likely to cover a specific item or service, health care providers and suppliers must use ABN to let patient (residents) know whey may be financially liable before they get the items or services. Notifiers must: Deliver the ABN to the patient or their representative before providing the items or services; review the ABN with the patient or their representative and answer any questions before it's signed; deliver the ABN far enough in advance that the patient or representative has time to consider the options and make an informed choice; give a copy to the patient or representative, if requested,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-05-13 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and records review, the facility failed to follow the comprehensive care for post fall interventions for 1 resident (Resident #7) of 2 residents reviewed, resulting in Resident #7's post fall interventions of monitoring every 2 hours and PRN (as needed) with no documentation of the actual monitoring being performed by facility staff. Resident #7:Observation and interview on 05/11/2026 at 9:24 AM of Resident #7 revealed a right wrist with black splint in place. Resident #7 stated that she did fall but does not remember how it happened. In an interview on 05/11/2026 at 9:35 AM, Licensed Practical Nurse (LPN) V stated that Resident #7 had a fall in April 2026 right at shift change. Resident #7 herself transferred and had fallen and fractured her right wrist. The right wrist started to swell so we sent her out to the hospital. Record review of Resident #7's fall incident reports: 12/20/2025 at 6:30AM found on floor by bathroom, stool noted on floor, no injuries. 1/8/2026 at 7:00AM found on floor,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-05-13 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide adequate grooming/showers per residents' preferences for three residents (#7, #16, #75) of 6 residents reviewed for Activities of Daily Living (ADL), resulting in resident complaints and unkempt appearances. Findings include: Resident 7: Observation on 05/11/2026 at 5:52 AM of Resident #7 was asleep with rolling walker at bedside with room door closed. Observation revealed an elderly resident asleep with hair that appeared uncombed and a right-hand black splint. Record review of resident #7's medical diagnosis list included: adult failure to thrive, moderate protein-calorie malnutrition, dementia, fracture wrist, anxiety, psychotic disturbance, unsteadiness on feet, personality disorder. Record review of Resident #7's resident care guide Kardex for Bathing/Showering: requires set-up assistance by 1 staff with bathing/showering. Prefers a shower. Record review of Resident #7's care plans revealed that the resident preferred to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-05-13 · tag F0688 — failed to keep residents mobile / prevent decline — isolatedProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to prevent the formation of a contracture for one resident (Resident 9) of four residents reviewed for range of motion. Findings Include:Resident #9: On May 12, 2026, at approximately 1:30 PM, a review was conducted of Resident #9's medical record and it revealed he was admitted to the facility on [DATE] with diagnoses that included, Hemiplegia and Hemiparesis, Dysphagia, Acute Respiratory Failure, Aphasia and Hypertension. Further review of the chart yielded the following:There was nothing located in Resident #9's Care Plan, Kardex or Progress Notes that indicated any decline, formation of stiffness or contractures.Room Change:Upon admission Resident #9 was placed in room [ROOM NUMBER]-1. On 10/13/25 he was relocated to room [ROOM NUMBER]-1 and he remained there until 12/9/2025 when he was moved back to room [ROOM NUMBER]-1.On 5/13/2026 at 8:51 AM, PT (Physical Therapist) DD stated when Resident #9 discharged from therapy services in the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-05-13 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to timely notify the physician of a positive urine sensitivity result for one resident (Resident #107) of one resident reviewed for Urinary Tract Infections (UTI), resulting in complaints of stomach pain, and a positive urine culture going untreated for approximately 24 hours. Findings include:Resident #107: On 5/11/2026, at 5:55 AM, Resident #107 was resting in their bed. On 5/11/2026, at 11:30 AM, Resident #107 was sitting in their wheelchair in their room. Resident #107 complained that they recently had went to the hospital. On 5/12/2026, at 9:30 AM, a record review of Resident #107's electronic medical record revealed an readmission on [DATE] with diagnoses that included acute cystitis, Diabetes Mellitus and unsteadiness on feet. Resident #107 required assistance with activities of daily living and had intact cognition. A review the progress notes revealed the following: 4/22/2026 . resident stated he was not feeling well at 1355 (1:55…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-05-13 · tag F0691 — failed to provide colostomy / ostomy care — isolatedProvide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to assess and monitor an ileostomy for one resident (Resident #108) of one resident reviewed for ostomy care, resulting in delayed physician's orders for assessment and care. Findings include: Resident #108: On 5/12/2026, at 9:54 AM, a record review of Resident #108's electronic medical record revealed an admission on [DATE] with diagnoses that included total colectomy with ileostomy, Left leg fracture and cerebral palsy. The resident required assistance with all Activities of Daily Living and had intact cognition. A review of the Physician orders revealed the following: Colostomy care every shift and as needed . Start Date 5/7/2026 Change colostomy appliance every 3 days & prn (as needed) . Start Date 5/7/2026 A review of the TREATMENT ADMINISTRATION RECORD 5/1/2026 - 5/31/2026 revealed the ostomy appliance was not changed until 5/8/2026; seven days after admission and colostomy care was not provided until the evening on 5/7/2026; 6 days…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-05-13 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to 1) Label open biologic medications with resident and dates for two residents (Resident #113 and Resident #67) that were refrigerated in two of three medication rooms viewed for medication storage and 2) Secure medications stored in two of three carts reviewed for medication storage, resulting in the potential risk of resident safety, misappropriation and integrity of medications. Findings include: On 05/11/2026 at 5:29AM, Upon entry to the facility an observation was made of medication cart for 400 Hall residents, which was stationary in front of the nurses' station unattended and unlocked, all drawers were able to be accessed when pulled open. There was a medication cup sitting on top with applesauce in it and a crushed red substance swirled in it. There is an undated apple sauce sitting next to the cup. There was no staff in the area. Also located at the same nurses' station was the medication cart for the 300 hall residents, it was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 22 citations
- Potential for harm · Ecited before2025-03-13 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility: (1.) Failed to ensure proper labeling of medications in 3 of 3 medication carts, (2.) Failed to ensure properly secure/lock 1 treatment cart with medical supplies and prescription creams/ointments, and (3.) Failed to ensure proper completion of medication refrigerator temperature log, resulting in opened and undated medications. Findings include: Record review of facility 'Storage of Medications' policy dated 1/25, revealed the facility stores all drugs and biologicals in a safe, secure, and orderly manner. (5.) Discontinued, outdated, or deteriorated drugs or biologicals are returned to the dispensing pharmacy or for destroyed. (8.) Compartments (including, but not limited to, drawers, cabinets, rooms, refrigerators, carts, and boxes) containing drugs and biologicals are locked when not in use. Record review of facility 'Medication Administration' policy dated 1/25, revealed medication are administered in a safe and timely manner, and as prescribed. (12.) The expiration/beyond use date on the medication label is…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-13 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure the CMS 802 (form utilized by the facility to list all current residents and to note pertinent care categories) was accurate for three residents (#48 #49 and #93) of 10 residents reviewed for matrix accuracy. Findings include: Resident #48: Upon entrance on 3/11/2025, review was conducted of the CMS 802. The 802 indicated, Resident #48 was being administered an antibiotic due to a current UTI (Urinary Tract Infection). On 3/12/2025 at 9:00 AM, a review was conducted of Resident #48's clinical record and it indicated the resident admitted to the facility on [DATE] with diagnoses that included, Cerebral Infarction, Vascular Dementia, Anxiety, Major Depressive Disorder and Hypertension. Further review yielded the following results: March 2025 MAR (Medication Administration Record): Indicated Resident #48 was not currently prescribed an antibiotic. February 2025 MAR: Bactrim Tablet - Give 1 tablet by mouth two times a day for infection for 14 days.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-13 · tag F0726 — failed to have competent, trained nursing staff — isolatedEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure licensed nursing staff competency for medication administration for one resident (Resident #21) of one resident reviewed, resulting in medication administration without a Health Care Provider's order and inappropriate medication administration per professional standards of practice. Findings include: Resident #21: Record review revealed Resident #21 was originally admitted to the facility on [DATE] with diagnoses which included Coronary Artery Disease (CAD), depression, and anxiety. Review of the Minimum Data Set (MDS) assessment dated [DATE] revealed the Resident was cognitively intact and required supervision to moderate assistance with bathing, dressing and transfers. On 3/12/25 at 7:39 AM, an interview was completed with Resident #21 in their room. When queried regarding their care in the facility, Resident #21 stated, The care is getting worse. Resident #21 was asked what was getting worse and revealed they had a bad experience with a nurse…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-13 · tag F0757 — failed to avoid unnecessary drugs — isolatedEnsure each resident’s drug regimen must be free from unnecessary drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to effectively monitor four residents (#60, #76 #85, #276) of five residents reviewed for unnecessary medications. Resulting in, Residents # #60, #85 and #276) being administered medications without the proper indications for usage and Resident #76 being administered a prophylactic antibiotic without risk versus benefit analysis. Findings Include: Resident #60: On 3/12/2025 at 8:40 AM, a review was conducted of Resident #60's records, and it indicated the resident initially admitted to the facility on [DATE] with diagnoses that included, Acute and Chronic Respiratory Failure with Hypoxia, Anxiety Disorder, Atrial Fibrillation and Major Depressive Disorder. Resident #60 can make her needs known to facility staff and is her own person. Further review yielded the following: Physician Orders: Risperidone Tablet 0.5 MG (milligram) Give 1 tablet by mouth one time a day related to Major Depressive Disorder. Ordered on 2/25/2025 Risperidone Tablet 0.5 MG Give 1…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-13 · tag F0760 — failed to prevent significant medication errors — isolatedEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to ensure proper administration of medication for one resident (Resident #83), resulting in Resident #83 receiving levothyroxine (thyroid hormone replacement) with med pass supplement and other medications. Findings include: Record review of facility 'Medication Administration' policy dated 1/25, revealed medication are administered in a safe and timely manner, and as prescribed. (7.) Medications are administered within (1) hour of their prescribed time, unless otherwise specified (for example, before and after meal orders). (8.) If a dosage is believed to be inappropriate or excessive for resident, or a medication has been identified as having potential adverse consequences for the resident or is suspected of being associated with adverse consequences, the person preparing or administering the medication will contact the prescriber, the resident's attending physician or the facility Medical Director to discuss concerns. (22.) The individual administering the medication initials the resident's EMAR (Electronic…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-13 · tag F0810 — isolatedProvide special eating equipment and utensils for residents who need them and appropriate assistance.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to follow care plan interventions for dining for one resident (Resident #8) out of five residents reviewed for dining, resulting in a lack of assistive devices provided. Findings include: Resident #8: On 3/11/25, at 11:45 AM, Resident #8 was sitting up in their bed with their lunch meal. A review of Resident #8's meal ticket on their tray revealed the resident required a Scoop plate (a dining aid plate with a non-slip suction with a high rim) and a Kennedy cup (a dining aid cup with a J shaped handle and is spill proof). Resident #8 was drinking their cranberry juice from a small plastic juice glass. Their meal was housed on a white plate. There was no Scoop plate provided. The Kennedy cup was empty. On 3/12/25, at 9:00 AM, a record review of Resident #8's electronic medical record revealed an admission on [DATE] with diagnoses that revealed Amnesia, Anorexia, and Seizures. Resident #8 required assistance with Activities of Daily Living. A…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-13 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to transport clean linen and store gloves in a sanitary manner, resulting in contamination of linen and Personal Protective Equipment (gloves). Findings include: On 3/11/25, at 10:05 AM, an observation of room [ROOM NUMBER] revealed a box of clear gloves on top of the counter. There were gray gloves piled on top of the box of clear gloves. The gray gloves were not covered and some were flopped over the box touching the top of the counter. The resident offered yes, the staff use the gloves. On 3/11/25, at 4:18 PM, an observation of CNA O in the 200 hallway was conducted. CNA O was carrying a pile of clean linens with their left arm. The pile of linen was resting on their uniform top. The linen was uncovered. On 3/11/25, at 4:19 PM, CNA O was asked if that was how they normally carried clean linen and CNA O offered, No. CNA O was asked what the facility expectation was for transporting clean linen and CNA O moved their left arm out away from…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-02-04 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to document pain medication administration and complaints of ankle pain for one resident (Resident #1) of three residents reviewed for falls, resulting in a lack of documented left ankle assessments and Tylenol administration. Findings include: Resident #1: On 2/4/25, at 9:30 AM, Resident #1 was resting in their bed. Resident #1 was asked how they hurt their ankle and Resident #1 offered, I was trying to get in my chair and my foot got caught in the bed. I heard a pop. Resident #1 offered that no staff were helping her at the time she got her leg caught but then one nurse came in to assist her. On 2/4/25, at 9:40 AM, Nurse B was interviewed regarding Resident #1's left ankle fracture. Nurse B offered that Nurse C reported that she gave her some Tylenol. Nurse B offered that they assessed Resident #1's toe nails, didn't see any ankle swelling and Resident #1 did not complain of pain. Nurse B was asked if they placed a progress note regarding…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-24 · tag F0660 — isolatedPlan the resident's discharge to meet the resident's goals and needs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake number MI00147076 Based on observation, interview and record review the facility failed to maintain professional standards and complete comprehensive and safe discharge for one resident (Residednt #808) reviewed for discharge, resulting in Resident #808 being discharged from the facility with a multitude of another resident's (Resident #807) medications in their possession. Findings Include: Resident #808: On 10/22/2024 at 4:30 PM, Resident #808 was observed watching television in her room. She was in good spirits and when asked about her most recent discharge from the facility she stated the nurse gave her another residents medications. Resident #808 explained she was discharged around 5:30 PM (on 9/20/2024) and provided with a lot of medications which she thought was odd as she was only prescribed 2-3 medications. Resident #808 reported she did take one pill from the blister pack which resembled another one of her medications. When Resident #808's Home Health Care nurse arrived…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-03-28 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to maintain equipment in good repair, properly cool cooked potentially hazardous foods, and provide backflow protection for plumbing equipment, resulting in the potential for an increased risk of foodborne illness and contamination of the potable water supply, affecting all residents that consume food from the kitchen. Findings include: On 3/27/24 at 10:42 AM, during an inspection of the kitchen, the reach-in cooler internal ambient thermometer was observed to be reading at 46 degrees F. At this time, Dietary Manager M measured the temperature of sliced tomato, mixed fruit, and pickles from the reach-in cooler, which all read 47 degrees F. Dietary Manager M stated that the staff had the reach-in cooler open while prepping for lunch so it may cool back down. At 11:05 AM, Dietary Manager M measured the temperature of a container of cottage cheese from the reach-in cooler and it read 48 degrees F. Dietary Manager M stated they will discard the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-03-28 · tag F0550 — failed to protect resident dignity and rights — patternHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This Citation pertains to Intake Number MI00143283. Based on observation, interview and record review, the facility failed to (1.) Ensure a comfortable shower room, (2.) Ensure that meal trays were picked up timely, (3.) Ensure that call light tasks were completed and answered in a dignified manner for three residents (Resident #34, Resident #46, Resident #55) and residents at the Resident Council confidential group meeting, resulting in concerns of a cold shower room, meal trays be left in residents' rooms, and call light task/needs to go unmet in a timely manner. Findings include: Record review of the facility 'Resident Rights' policy dated 12/2023 revealed that employees shall treat all residents with kindness, respect, and dignity. Federal and state laws guarantee basic rights to all residents of this facility. Record review of the facility 'Call light, Use of' policy dated 3/2023 revealed the procedure purpose: (1.) To respond promptly to resident's call for assistance, (2.) To assure call system is in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-03-28 · tag F0677 — failed to help fully-dependent residents with daily care — patternProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This Citation pertains to Intake Number MI00143283. Based on interview and record review, the facility failed to ensure Activities of Daily Living (ADL) care was provided for two residents (Resident #55, Resident #60) and residents from the Resident Council confidential group meeting, resulting in residents voicing concerns with not receiving two showers weekly and the likelihood for a negative psychosocial outcome for residents. Findings include: Record review of the 'Facility Assessment' dated 12/2023 revealed that on page 9 of 19, services provided based on resident need included general care of: Activities of Daily Living: Bathing, showers, oral/denture care, dressing, eating, support with needs related to hearing/vision/sensory impairment. During the Resident Council Meeting on 03/27/24 at 02:55 PM, the state surveyor inquired about the [NAME] Hall shower room cold/breezy? There were 8 out of 12 residents in attendance that raised their hands and stated that there is cold air from up above and the air comes…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-03-28 · tag F0725 — failed to have enough nursing staff — patternProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This Citation pertains to Intake Number MI00143283. Based on observation, interview and record review, the facility failed to provide sufficient nursing staff for a census of 93 residents residing in the facility, resulting in sampled Resident #55 and Confidential Resident Group residents voicing concerns of insufficient staff, long call light wait times, unmet care needs and incontinence due to call lights not answered timely or needs responded to timely. Findings include: Resident #55: On 3/26/24 at 10:10 AM, an observation was made of Resident #55 dressed, sitting in her wheelchair in her room. An observation was made of the call light within reach of the Resident. The Resident was interviewed, answered questions and engaged in conversation. The Resident was asked about response times when the call light was used. The Resident reported that sometimes staff were quick to answer and sometimes it's not answered for an hour to and hour and a half. The Resident reported that occurred especially on the nightshift,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-03-28 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to 1.) Reconcile narcotics for one resident (Resident #295) and store medications including a narcotic (Lyrica) properly during medication administration task; 2.) Properly dispose of expired medication/medical supplies and ensure proper securement of the [NAME] hall treatment cart; and 3.) Ensure proper labeling of eye drop medication and dispose of expired testing solutions and sign out narcotic medications timely on the East-North medication cart of three medication carts, two medication rooms and two treatment carts reviewed for medication labeling and storage, resulting in improper medication storage with the likelihood of narcotic drug diversion going unnoticed, administration of expired medication with decreased efficacy, prescription medication/treatments left unlocked and not under direct supervision of the nurse with the potential of drug diversion and ingestion of prescription medications. Findings include. On [DATE], at 8:00 AM,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-28 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to ensure that medication administration times were adjusted to coordinate care when one resident (Resident #3) was out of the facility for dialysis treatments, of two residents reviewed for dialysis, resulting in medications not administered with the potential for the exacerbation of diagnoses for Resident #3. Findings include: Resident #3: On 3/27/24 at 11:35 AM, an observation was made of Resident #3 sitting up in bed, awake. The Resident was interviewed, answered questions and engaged in conversation. The Resident indicated she had gone to dialysis, goes early in the morning and gets back to eat a late breakfast. The Resident reported not always getting her medications on the days that she goes for dialysis and stated, I don't always get my meds on dialysis days, sometimes I get them and sometimes not, it's a problem, and reported she had missed them sometimes a couple times in one week. A review of Resident #3's medical record revealed the Resident was admitted into the facility 11/30/18 with readmissions on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-28 · tag F0700 — isolatedTry different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interviews, and record review, the facility failed to ensure that side rails were assessed, the results communicated to the resident and a consent and a physician's order were obtained, ensure that maintenance did the appropriate installation and assessed for risk of entrapment for one resident (Resident #27) of one sampled resident from a total sample of 20 residents resulting in the potential for accidents. Findings include: Resident #27 (R27): On 03/26/24 at 2:39 PM, during the initial observation tour, R27 was observed in bed with bilateral quarter side rails attached to the bed that was loose, wobbly, unsecured, and unstable. When R27 was asked about the side rails, she responded, It scares me all the time. I felt like I was going to fall. According to the review of Electronic Medical Records (EMR), R27 was admitted to the facility initially on 10/17/2020 with the diagnosis of Atherosclerotic Heart Disease with other forms of Angina Pectoris, Bipolar Disorder, and Schizo-Affective Disorder, in addition to other diagnosis. R27 has an Authorized…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-03-28 · tag F0760 — failed to prevent significant medication errors — isolatedEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to administer an ulcer medication prior to the breakfast meal for one resident (Resident #30), resulting in late administration and the likelihood of decreased therapeutic effectiveness of the ulcer medication. Finings include: On 3/27/24, at 9:27 AM, During medication pass task, Nurse E prepared medications for Resident #30. It was noted that the Sucralfate ulcer medication was in red. Nurse E was asked why it was highlighted red and Nurse E it is a little late. Resident #30 was lying in their bed and offered they had already eaten their breakfast. A reconciliation was done of the morning medications for Resident #30. The following medications were administered and consumed at 9:33 AM. morphine 15 mg 1 tab metoprolol tartrate 25 mg) Sucralfate 1 gm lasix 40 mg 1 metformin 500 mg 1 vitamin d 1000ieu 1 colace 100 mg 1 pepcid 20 mg 1 lisinopril 2.5mg 1 A review of Resident #30's physician orders revealed Sucralfate Oral Tablet 1 GM (gram) Give 1 tablet by mouth before meals and at bedtime for GI (gastrointestinal)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-03-28 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to follow enhanced barrier precautions during a medical treatment and disinfect reusable medical equipment for two residents (Resident #30, Resident #40), resulting in cross contamination of medical equipment and a nurse uniform with the likelihood of further cross contamination and spread of infectious causing bacteria. Findings include: On 3/27/24, at 9:27 AM, During medication pass task with Nurse E was conducted of Resident #30. Nurse E took the rolling cart with the blood pressure cuff into the resident's room The door to the room was noted to have an enhanced precautions sign with a caddy full of Personal Protection Equipment (gowns, gloves). Nurse E took Resident #30 's blood pressure, left out of room and placed the blood pressure cart next to the wall without disinfecting the blood pressure cuff. On 3/27/24, at 2:28 PM, Resident #40 was in their room lying in their bed with the dressings to their left leg off. Nurse E was standing on the left side of Resident #40 's bed with their uniform touching the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-03-06 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to reconcile admission orders for one resident (Resident #13) of three residents sampled for pressure ulcers resulting in wound care treatment orders not being in place. Findings include: Resident #13: On 03/04/24 record review revealed Resident #13 was re-admitted to the facility on [DATE] with diagnoses of pulmonary edema, end stage renal disease, dependence on peritoneal dialysis, seizures and hypertensive heart and chronic kidney disease without heart failure On 03/04/24 record review revealed Resident #13 had a right heel pressure ulcer (PU) classified as a deep tissue injury (DTI) and an unstageable PU to the right rear malleolus. Both pressure ulcers were present on admission. The National Pressure Injury Advisory Panel defines a DTI as intact or non-intact skin with localized area of persistent non-blanchable deep red, maroon, purple discoloration or epidermal separation revealing a dark wound bed or blood filled blister. The wound may…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-06 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide medication timely per physician's orders for one resident (Resident #9), resulting in a delay in medication treatment with the likelihood of increased neurological symptoms. Findings include: Resident #9: On 3/4/2024, at 1:00 PM, a record review of Resident #9's electronic medical record (EMR) revealed an admission on [DATE] with diagnoses that included Brain cancer, repeated falls and Metabolic encephalopathy. A review of the physician's orders revealed an order Decadron Oral Tablet (Dexamethasone) Give 2 mg (milligrams) by mouth three times a day Start Date 2/3/2024 . A review of the progress notes revealed Effective Date 02/04/2024 10:34 This DON called Pharmacy r/t (related to) Decadron order not arriving. The Pharmacy stated a back order issue but have tablets being sent STAT at this time and should arrive by noon today. Nurse on duty communicating with Physician, resident and family. Give as soon as they arrive. Any other concerns or…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-03-06 · tag F0760 — failed to prevent significant medication errors — isolatedEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to administer medications per the physician's order for one resident (Resident #1) of three residents sampled for medication administration, resulting in a physician-ordered intravenous (IV) antifungal (Micafungin) not being administered. Findings include: Resident #1: On 03/04/24 record review revealed that Resident #1 re-admitted to the facility on [DATE] after being hospitalized for peritonitis at the peritoneal dialysis catheter site. Resident #1 had diagnoses of end stage renal disease, bipolar disorder, chronic obstructive pulmonary disorder, diabetes mellitus and non-ST elevated myocardial infarction. On 03/04/24 record review of an admission nursing assessment dated [DATE] noted that resident had a surgical wound on her abdomen from her most recent hospital stay. On 03/04/24 record review revealed that IV Micafungin for peritonitis(inflammation of the lining of the inner wall of the abdomen) at the old peritoneal dialysis catheter site was ordered…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2024-03-28 · tag F0732 — widespreadPost nurse staffing information every day.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to update the required nurse staffing hours and retain accurate records for required nurse staffing hours, resulting in the potential to affect all 93 residents residing at the facility, resident representatives, staff and visitors to be unable to accurately determine nursing staff who are on duty. Findings include: Based on interview and record review, the facility failed to ensure that required posting of daily nurse staffing was accurate and updated, resulting in a lack of accurate documentation of daily staffing and a lack of accurate and readily accessible staffing information availability for all 93 Residents residing in the facility, Resident Representatives, staff and visitors. Findings include: On 3/28/24 at 12:04 PM, an interview was conducted with Staffing Coordinator (SC), O during the sufficient and competent nursing staffing task during the survey. March 2024 facility document Nursing Hours was reviewed with SC and the facility document CNA Daily Schedule was reviewed with SC. The SC indicated that…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Part of a chain
This home belongs to PREFERRED CARE — 13 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 2 of 5 | 3.7 | -1.7 vs chain |
| Health inspection | 2 of 5 | 3.2 | -1.2 vs chain |
| Staffing | 4 of 5 | 2.8 | +1.2 vs chain |
| Quality measures | 4 of 5 | 4.5 | -0.5 vs chain |
The other 12 homes this chain runs (chain average 3.7★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| BAY CITY OPCO HOLDINGS LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 11/01/2020 |
| GREEN, DOV | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST; ADP OF THE SNF | 35% | since 11/01/2020 |
| KLEIN, YONI | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | 40% | since 11/01/2020 |
| SCHNELL, DAVID | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST; ADP OF THE SNF | 25% | since 11/01/2020 |
| BAY CITY REALTY HOLDINGS LLC | Organization | 5% OR GREATER MORTGAGE INTEREST; ADP OF THE SNF | — | since 11/01/2020 |
| AHMED, NAEEM | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 11/01/2020 |
| BURKE, GREGORY | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 11/30/2020 |
| RUBINFELD, ELI | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | since 11/01/2020 |
| PREFERRED CARE AT LANSING MNGT LLC | Organization | ADP OF THE SNF | — | since 11/01/2020 |
CMS files one row per role, so the 16 rows in the source record cover these 9 parties — each is shown once here with every role it holds. Nothing is omitted.
3 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $2.3M paid to related parties — landlords or management companies under common ownership — equal to about 19% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in MI
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Michigan Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 235599. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-05-13, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.