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Marvin & Betty Danto Health Care Center

6800 West Maple, West Bloomfield, MI 48322 · For profit - Limited Liability company · 155 certified beds · (248) 788-5300 Medicare & Medicaid certified

Call the home — (248) 788-5300 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citation on record (F0600) — cited Dec 20233 actual-harm citations$49,228 in federal fines
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • a middle-of-the-pack inspection score (3/5)
  • a high payroll-based staffing rating (4/5)
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has an abuse, neglect, or exploitation citation (F0600), cited Dec 2023
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has 3 actual-harm citations
  • a high number of inspection citations overall (47) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $49,228 in federal fines (most recent 2023-12-14)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

3/5
CMS overall
3 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 3 of 5
StaffingFrom payroll records (PBJ) 4 of 5
Quality measuresSelf-reported by the facility 4 of 5

Location & what’s nearby

Hospital
★★★ 3/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
6777 W Maple Rd · (800) 436-7936 · Call to confirm hours
Pharmacy
6530 Farmington Rd · (248) 661-5333 · Call to confirm hours
Grocery
6251 Haggerty Rd · (248) 313-9858 · Call to confirm hours
Park
Typically dawn to dusk
Place of worship
The Shul0.3 mi
6890 W Maple Rd · (248) 788-4000

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 4 of 5
Long-stay residentspeople who live here 4 of 5
Short-stay residentsrehab / post-hospital 3 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 2 to 3 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating3★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased13.0%10.8%15.4%better
Long-stay residents who lose too much weight5.8%5.4%5.4%typical
Long-stay residents with a catheter left in their bladder0.2%0.8%0.9%better
Long-stay residents with a urinary tract infection1.9%1.5%2.0%typical
Long-stay residents with depressive symptoms8.8%4.3%6.5%worse
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury1.6%3.0%3.3%better
Long-stay residents whose ability to walk worsened19.7%12.0%16.1%worse
Long-stay residents on antianxiety or hypnotic medication12.5%19.4%18.9%better
Long-stay residents given the seasonal flu vaccine91.2%95.0%95.3%typical
Long-stay residents with pressure ulcers5.1%5.1%4.7%typical
Long-stay residents with worsening bladder/bowel control25.4%20.0%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table10.5%14.8%17.1%better
Short-stay residents who newly got an antipsychotic medication0.0%1.1%1.4%better
Short-stay residents given the seasonal flu vaccine89.1%79.5%79.4%better
Short-stay residents rehospitalized after admission28.3%24.0%22.6%worse
Short-stay residents with an outpatient ER visit10.3%11.7%12.0%better
Long-stay hospitalizations per 1,000 resident days1.971.841.67worse
Long-stay outpatient ER visits per 1,000 resident days0.531.641.80better

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

44.4% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 169 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

44.4%U.S. median 51.5%
Got home and stayed home
10.9%U.S. median 10.7%
Went back to hospital
67.2%U.S. median 56.6%
Met the expected recovery
0.50U.S. median 0.31
Therapy hours / resident / day
0.22hours / resident / day
Physical therapy
0.26hours / resident / day
Occupational therapy
0.03hours / resident / day
Speech therapy

Met the expected recovery: 67.2% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 116 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.50 therapist hours per resident per day in 2026Q1 — more than 81% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 17% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF44.4%CMS range 36.6–52.151.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF10.9%CMS range 8.4–13.510.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge67.2%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge65.5%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge62.9%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified96.8%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting100.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay1.3%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened4.5%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization8.7%CMS range 5.9–12.47.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.001.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.58
RN hours/ resident / day
1.02
LPN hours/ resident / day
2.10
Aide hours/ resident / day
3.71
Total nurse hours/ resident / day
0.32
RN hoursweekends
54.7%
Total nursing turnover
27.8%
RN turnover

How full it usually is: this home is certified for 155 beds and averages 122.7 residents a day — about 79% occupied, or roughly 32 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.71 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.58 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.10 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.30 hrs/resident/day on weekends vs 3.87 on weekdays — 15% thinner on weekends. RN hours go from 0.69 to 0.32 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 55% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

5
deficiencies at the latest standard inspection (2026-03-18)
10
at the previous standard inspection (2025-01-09)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

47 citations, most serious first. The 13 most serious are shown; the remaining 34 are one tap away and print in full.

  • Actual harm · Gcited before2023-12-14 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake #MI00134966 and MI00141309. This citation has two deficient practices. Deficient Practice #1 Based on interviews and record reviews the facility failed to implement an order to obtain daily blood sugar (BS) levels upon admission, failed to identify and report to the physician abnormal lab results, and failed to timely report to the physician a change of condition for one (R104) of one resident reviewed for an expired closed record sample, resulting in a delay of care and services and the prompt intervention to transfer the resident to a higher level of care. Findings include: Review of the medical record revealed R104 was initially admitted to the facility on [DATE] and readmitted to the facility on [DATE] and expired fifteen days later. R104 was admitted with diagnoses that included: dementia, type 2 diabetes mellitus, long term use of insulin, and hypertension. A Minimum Data Set (MDS) assessment dated [DATE], documented a Brief Interview for Mental Status (BIMS) score of 1…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2023-12-14 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake #'s MI00138332 and MI00135446. Based on observations, interviews and record reviews the facility failed to implement adequate preventive interventions to prevent the development of pressure ulcers, failed to complete accurate skin assessments, failed to ensure implemented preventive interventions were consistently completed and treatment orders were consistently completed as ordered by the physician for two residents, (R's 44 & 27) of three residents reviewed for pressure ulcers, resulting in the development of a facility acquired unstageable pressure ulcer with slough identified to the right heel of R44 within five weeks after being admitted to the facility. Findings include: On 12/12/23 at 9:31 AM, R44 was observed lying on their back in bed. Oxygen was observed being administered via nasal cannula. The resident was snoring and would not awaken with verbal stimuli. Review of the medical record revealed R44 was admitted to the facility on [DATE] with diagnoses that included:…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2023-12-14 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation has two deficient practices. Deficient Practice #1 This citation pertains to intake #MI00141309 Based on observation, interview, and record review the facility failed to ensure proper amount of staff were utilized for bed mobility for one resident (R75), of one resident reviewed for bed mobility, resulting in a fall with multiple fractures requiring a transfer to the emergency room. Findings include: On 12/12/23 at approximately 10:15 AM, R75 was observed in their bed with a sling on their right arm. They were asked about the sling but refused to answer any questions and said, I am tired of being asked about it, I don't want to talk about that!. A review of R75's clinical record revealed they admitted to the facility on [DATE] and re-admitted on [DATE]. R75's diagnoses included: cerebrovascular disease, hemiplegia, hemiparesis, seizures, falls, displaced humerus fracture (added 11/28/23), and multiple rib fractures (added 11/28/23). A review of R75's care plan and Kardex (care guide) was conducted…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-03-18 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure an appropriate call button was provided for use and placed within reach of one resident (R74) of one resident reviewed for accommodation of needsFindings include:On 3/16/2026 at approximately 8:42 a.m., R74 was observed in their room, laying in their bed. R74 was asked if they had any concerns with the care and they reported they wanted their bed raised up. R74 was asked if they could use the call button to call for help and they reported they could not find it. R74's call button was observed to be unclipped and hanging off the site of the bed on the floor. R74 was asked if they had the ability to use the call button and they reported they did not think so because they had trouble with their hands. R74 was asked how they get help from staff and they reported the did not know. On 3/16/26 at approximately 3:11 p.m., R74 was observed in their room, laying in their bed. R74 was queried if they had the ability to use their call button…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-03-18 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure a safe, homelike environment for one (R71) of four residents reviewed for the environment. Findings include:On 3/16/26 at 8:56 AM, R71 was observed lying in bed. R71 was asked if she had any concerns about the facility. R71 explained she was worried that the [NAME] attached above the dresser was going to fall and break all her items on the shelves. Observation of the shelves of the [NAME] revealed the pegs, that normally connect the shelf to the upright support, were completely visible and not attached to the upright support on the right side of the [NAME]. The back of the [NAME] was also not connected to the upright support and a gap of approximately 1 1/2 inches was observed on the bottom right-hand corner. Observation of the items on the shelves revealed various personal and decorative items, many would be broken if the [NAME] fell apart. R71 was asked if she had talked to anyone about the condition of the [NAME]. R71 explained…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-03-18 · tag F0604 — failed to not use physical restraints improperly — isolated
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to ensure one Resident (R8) of one resident reviewed for restraints had appropriate clinical justification/assessments for the use of a seatbelt. Findings include:On 3/17/26 at 2:56 PM, R8 was observed in the dining room sitting in their wheelchair playing bingo with other residents. After bingo was completed, R8 was asked about their seat belt and if they were able to unlatch it by themselves. R8 reported that they could not remove the belt themselves and when they were asked if they knew why they had the seat belt in place R8 replied with a gesture of a shoulder shrug.A review of the record revealed that R8 was admitted to the facility on [DATE] with the admitting diagnosis of Muscular dystrophy, Friedreich Ataxia and Mood disorder due to known physiological condition with depressive features. R8 has a Brief interview for [NAME] status score of 15 which indicated no cognitive impairment.On 3/17/26 at 9:37 AM, an interview was conducted with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-03-18 · tag F0693 — failed to provide proper feeding-tube care — isolated
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure enteral feeding was documented correctly and administered according to the Physician's order for one resident (R3) of one resident reviewed for enteral feeding. Findings include:On 3/16/26 at approximately 9:57 a.m., R3 was observed in their room, lying in bed. R3 was observed to have enteral formula infusing via their J-tube (jejunostomy) at 45 ml (milliliters) an hour. R3's Bottle of formula that was hanging on the pole contained no information on it including the name, rate and date/time bottle was hung. All of the documentation fields were observed to be blank. On 3/16/26 at approximately 3:23 p.m., R3 was observed in their room, laying in their bed. R3 was observed to have enteral formula infusing at 45 ml and hour with a total feed of 2293 indicated on the pump. R3's bottle of formula was observed with the 'rate field left blank. On 3/16/26 the medical record for R3 was reviewed and revealed the following: R3 was initially…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-03-18 · tag F0908 — failed to keep essential equipment working — isolated
    Keep all essential equipment working safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure resident care equipment was in safe operating condition for one (R116) of four residents reviewed for environment concerns. Findings include:Multiple observations of R116's room were conducted from 3/16/26 - 3/17/26 which identified the following concerns:On 3/16/26 at 8:28 AM, 9:16 AM, 9:34 AM, 12:24 PM, and 3/17/26 at 7:55 AM and 11:10 AM, R116's footboard appeared to be broken and was tilted sideways and leaned down on the left side). Additionally, the low air mattress electrical panel which was secured to the footboard had a continuous flashing red light for the indicator labelled Power Fail.On 3/17/26 at 11:10 AM, the Maintenance Director (Staff 'A') was asked to observe R116's room. Upon entering the room, Nurse 'E' was standing next to the resident who was seated in a gerichair recliner obtaining vitals. The same flashing red light was observed on the air mattress unit and the footboard remained leaning down on the right side. When asked about the air mattress unit, Staff 'A' pressed a button on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-04-03 · tag F0921 — failed to keep a safe, functional, sanitary building — pattern
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility failed to maintain a sanitary healthcare environment amongst residential common areas including a shared shower room, flooring, training bathroom and rehabilitation equipment, and shared Hoyer lift (lift device used to transfer residents). This deficient practice has potential to affect all residents that utilize these areas and equipment. Findings include: On 4/3/25 at 8:46 AM, entrance into a shared shower room located on the 600 hallway revealed a four sectioned area that contained two shower rooms, one tub room, and one private toileting room. Upon entrance, an odor of sewage was identified. Observation in the tub room revealed an uncovered floor drain, and the sewage smell was greater the closer contact with inspecting the drain. Adhered to the floor were two exposed metal sharp fasteners. The corner baseboard was observed with a broken aqua green colored corner tile lying on the floor surrounded by dry wall debris. The central tub identified as a Carousel…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-03 · tag F0557 — isolated
    Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to Intake MI00149648. Based on observation, interview and record review, the facility failed to obtain consent to search personal belongings from one resident (R801) of one resident reviewed for Rights to Privacy and Confidentiality. Findings include: A complaint was filed with the State Agency that alleged the facility was going through residents personal possessions without permission. Clinical record review revealed R801 was admitted to the facility on [DATE] and resided as a long-term resident related to chronic pain to the right hip joint as a result from a complicated history involving multiple surgeries. R801's Brief Interview for Mental Status (BIMS) assessed on 3/24/25 scored 15/15 which indicated no cognitive impairment. On 4/3/25 at 11:00 AM, an interview was conducted in R801's room and inquired why they alleged the facility was going through their personal belongings. R801 said just before Christmas 2024, a friend of theirs was observed by staff talking to them through the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-03 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to Intake Number(s): MI00150488. Based on observation, interview, and record review, the facility failed to provide assistance with dressing and getting out of bed in a timely manner to one (R806) of three residents reviewed for activities of daily living. Findings include: On 4/3/25 at approximately 9:20 AM, R806 was observed lying in bed wearing a hospital gown. R806 reported she wanted to get dressed and get out of bed. R806 reported she liked to pick out her own outfit from the closet and match her shoes to it. R806 explained she notified the Certified Nursing Assistant (CNA) approximately five minutes prior that she would like to get dressed and get out of bed. On 4/3/25 at 9:55 AM, CNA 'D' was observed exiting R806's room. R806 remained in bed wearing a hospital gown. CNA 'D' reported he changed R806's brief and put pants on her. On 4/3/25 at 10:15 AM, R806 remained in bed wearing a hospital gown. CNA 'D' brought a mechanical lift into R806's room at that time. On 4/3/25 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-04-03 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to Intake Number(s): MI00149894. Based on observation, interview, and record review, the facility failed to promptly identify a new skin impairment and implement interventions to prevent reoccurrence for one (R806) of two residents reviewed for pressure ulcers. Findings include: On 4/3/25 at approximately 9:20 AM, R806 was observed lying in bed. An indwelling urinary catheter drainage bag was observed attached to the side of the bed. R806 reported she was waiting to get assistance with getting dressed and getting out of bed. A review of R806's clinical record revealed R806 was admitted into the facility on 5/6/24 and readmitted on [DATE] with diagnoses that included: vascular dementia. A review of a Minimum Data Set (MDS) assessment dated [DATE] revealed R806 had moderately impaired cognition, no behaviors, required substantial/maximal assistance for rolling left and right, had an indwelling catheter, was at risk of developing pressure ulcers, and did not have any pressure ulcers or other…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-04-03 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to Intake MI00149894 Based on observation, interview and record review, the facility failed to prevent pressure ulcer formation and ensure accurate skin assessments for one (R807) of two residents reviewed for pressure ulcers resulting in R807 developing a Deep Tissue Injury (DTI - persistent non-blanchable deep red, maroon or purple discoloration) to the left medial (inside) heel . Findings include: On 4/3/25 at 11:23 AM, R807 was observed sitting in a wheelchair in the therapy room. At that time, R807 walked with a four-wheeled-walker from the therapy room to their room with a Physical Therapist walking behind with their wheelchair. R807 was observed walking at a brisk pace. R807 explained their heel felt better since they had put a dressing on it. R807 was observed wearing gripper socks and their left heel had a dressing under the sock. After sitting in a recliner in their room, R807 was asked about the wound on their heel. R807 explained the facility told them they developed their…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
Show the remaining 34 citations
  • Potential for harm · Ecited before2025-01-09 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure a clean, comfortable, homelike environment for for five residents, (R#'s 105, 46, 16, 17, 58, 84, and 30) of five residents reviewed for a homelike environment, and for 11 residents (who wished to remain anonymous) from the group meeting, resulting in verbalized complaints regarding the environment, housekeeping, and laundry services. Findings include: On 1/7/25 at 9:40 AM, the tube feeding pole in room [ROOM NUMBER] was observed to have dried up tube feeding formula staining the length of the pole and on the braces holding the wheels. On 1/7/25 at 9:55 AM the wall behind R16's bed was observed with a large area of missing paint and numerous long and deep gouges in the drywall. On 1/7/25 at 10:05 AM, room [ROOM NUMBER]-W (bed at the window side of room) was observed to have dirty clothing, crumbs, empty food and beverage packaging, food and paper debris, and empty pistachio shells strewn about the floor. It was further observed a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-01-09 · tag F0658 — failed to meet professional standards of care — pattern
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure medication were administered and documented per professional standards for two residents, (R#'s 47 and 104) of five residents reviewed for professional standards with medication administration and documentation resulting in verbalized complaints of not receiving as needed pain medications on time and inaccurate medical record keeping. Findings include: R47 On 1/7/25 at 10:47 AM, an interview was conducted with R47. They said they did not believe the nursing staff were accurately recording the times they received their as needed narcotic pain medication resulting in them experiencing a delay of receiving their next as needed doses. On 1/8/25 at 2:23 PM, a review of R47's clinical record revealed they admitted to the facility on [DATE] and most recently re-admitted on [DATE] with diagnoses that included: heart failure, diabetes, and chronic kidney disease. R47's most recently completed Minimum Data Set assessment revealed R47 had…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-01-09 · tag F0684 — failed to provide proper treatment and quality of care — pattern
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure Hospice services were provided per plan of care for one resident, (R4) of one resident reviewed for Hospice, resulting in R4 not receiving Hospice services per the provisions. Findings include: On 1/7/25 at 10:25 AM and 1:05 PM, R4 was observed in their bed asleep. On 1/8/25 at 11:25 AM, a review of of R4's clinical record revealed they admitted to the facility on [DATE], and most recently re-admitted on [DATE] with diagnoses that included: multiple sclerosis, pressure ulcers, osteomyelitis (bone infection, anxiety disorder, dementia, and contractures. R4's most recent Minimum Data Set assessment revealed R4 had moderately impaired cognition and required assistance from staff for activities of daily living. On 1/7/25 at 12:54 PM, continued review of R4's record revealed they signed on for Hospice services on 10/14/24. A review of the Hospice plan of care and orders for the benefit period of 10/14/24 thru 1/11/25 was conducted and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-01-09 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility failed to ensure proper storage of medications for four of four medication carts reviewed for medication storage. Findings include: On 1/8/2024 at 8:52 AM, an observation of the 700-1 Medication Cart was conducted with Licensed Practical Nurse (LPN) B. The following medications were observed throughout the cart unpackaged and without patient identifiers. 1 WHITE ROUND TAB 1 1/4 TAB 1 WHITE OVAL 1 SMALL WHITE ROUND 1/Z 1 ROUND WHITE R/196 1 WHITE ROUND 1 PEACH ROUND EP102 2 OBLONG YELLOW NVR/17 3 PINK OBLONG 894/5 1 PEACH EP102 Insulin Pen (Humalog) observed with no patient identifier, only room [ROOM NUMBER] D written in black marker. On 1/8/2024 at 9:18 AM, an observation of the 600 Medication Cart was conducted with LPN C. The following medications were observed throughout the cart unpackaged and without patient identifiers. 1/2 WHITE TAB 3 PEACH ROUND EP102 1 WHITE ROUND AC41 2 ROUND WHITE EP116 1 OBLONG GREEN 45E1 1 WHITE ROUND 128C 3 YELLOW OBLONG 88H 1 WHITE…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-01-09 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to obtain an assessment and physician's order for self-administration of medications for one (R98) of one resident reviewed for self-administration of medication/treatments. Findings include: On 1/7/25 at approximately 10:20 AM, R98 was observed lying in bed. The resident was alert and able to answer questions asked. During the interview, several medical ointments/treatments were observed on the resident's shelf and on their tray table next to their bed. Observations included the following: Hydrocortisone 1%, Antibiotic creams, Icy hot and Bio freeze. When asked about the medications, R98 reported that they can put some of them on themselves or staff can put them on as well. On 1/8/25 at approximately 11:50 AM, R98's room was observed. The medications remained in the room on the resident's shelf. At approximately 12:00 PM, Nurse 'D who was assigned to the hall where R98 resided,entered the room with the Surveyor and noted the medications…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-01-09 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to ensure timely and accurate advanced directives information was in place and ensure resident wishes were timely implemented for two R66 and R2 out of four residents reviewed for Advanced Directives. Findings include: R66 On [DATE] at approximately 10:30 AM, R66 was observed lying in bed. The resident was alert, but not able to answer any questions asked. A review of R66's clinical record noted the resident was initially admitted to the facility on [DATE] with diagnoses that included: dementia, chronic kidney disease and anxiety. A review of the resident's Minimum Data Set (MDS) noted the resident had a Brief Interview for Mental Status (BIMS) score of 99, indicating the resident was severely cognitively impaired. The top of the resident's electronic face sheet indicated the resident was a FULL CODE. Continued review of R66's clinical record noted a form titled, Advance Directives/Medical Treatment Decisions ([DATE]) that documented: This is…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-01-09 · tag F0676 — failed to keep up residents' daily-living abilities — isolated
    Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to assess a resident for alternative or augmentative communication methods to ensure functional communication for one Resident (R91) of one resident reviewed for activities of daily living. Findings include: Review of the Minimum Data Set (MDS) assessment, dated 9/26/24, revealed R91 was admitted to the facility on [DATE], with diagnoses including stroke, aphasia (difficulty speaking), hemiplegia or hemiparesis (paralyzed or weak limbs), seizure disorder, and depression. The sensory assessment revealed R91 had adequate hearing and vision, was non-verbal, and showed they could rarely communicate their needs. The Brief Interview for Mental Status (BIMS) assessment revealed R91 could not participate. The activities of daily living assessment showed R91 could eat independently without set-up. On 1/07/25 at 12:10 p.m., R91 was observed in their bed eating their lunch. R91 pointed angrily at their meal card ticket with their left hand and held it…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-01-09 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure an order for supplemental oxygen for one resident (R17) of one resident reviewed for oxygen. Findings include: On 1/7/25 at 10:40 AM, R17 was observed up in their wheelchair. An oxygen concentrator powered on was observed at the the bedside with the nasal cannula tubing draped over the top of the concentrator. It was observed the concentrator delivery rate was set at two liters. An interview was attempted, however; R17 was did not respond to attempts at verbal communication. During the observation, staff were observed to enter the room and place the nasal cannula delivering oxygen on R17. On 1/7/24 at approximately 12:50 PM and 2:35 PM, R17 was observed up in their wheelchair at the bedside with two liters of oxygen being delivered via nasal cannula from the concentrator. On 1/8/25 at 9:00 AM, 11:04 AM and 1:06 PM, R17 was observed in their bed with two Liters of oxygen being delivered via nasal cannula from the concentrator. On…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-01-09 · tag F0699 — isolated
    Provide care or services that was trauma informed and/or culturally competent.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide appropriate interventions to prevent triggers for one Resident (R8) of one resident reviewed for trauma-informed care and Post Traumatic Stress Disorder (PTSD). Findings include: Review of R8's Minimum Data Set (MDS) assessment, dated 9/27/24, revealed R8 was admitted to the facility on [DATE], with current diagnoses including heart failure, depression, anxiety, and PTSD (Post Traumatic Stress Disorder). R8 had no physical, verbal, or other behaviors towards others. R8 required supervision or touching assistance with bed mobility and transfers, and minimal assistance for toileting. The depression assessment (PHQ-9) showed a score of 19/27, which revealed moderately severe depression. The Brief Interview for Mental Status (BIMS) assessment revealed a score of 15/15, showing R8 was cognitively intact. On 1/08/25 at 11:24 a.m., R8 was observed in their bariatric hospital bed. R8 reported they were struggling to adjust to being a long-term care…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-01-09 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure a medication error rate less than five percent when three medication errors were identified from a total of 41 opportunities for one resident (R104) of five residents observed during medication administration, resulting in a medication error rate of 7.32%. Findings include: Clinical record review revealed R104 was admitted to the facility on [DATE] with medical diagnoses including hypertension, heart failure, prostate cancer, thyroid disorder, and renal Insufficiency. Brief Interview of Mental Status (BIMS) scored 15/15 indicating R104 was cognitively intact. On 1/8/25, at 10:34 AM, Licensed Practical Nurse (LPN) A was reviewed for medication administration and was observed inaccurately measuring ordered 17 grams MiraLAX (a laxative medication) resulting in R104 receiving a lesser dose than ordered. On 1/8/25 at 4:12 PM, A medication reconciliation was conducted for R104 and revealed LPN A administered Metoprolol (heart failure,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-11-19 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    This citation pertains to intake #MI00146798. Based on observation and interview, the facility failed to provide an environment that promoted and enhanced residents' dignity for three (R805, R806 and R807) of seven residents reviewed for dignity and respect. Findings include: Review of complaints reported to the State Agency included allegations that residents were not being treated with dignity and respect. On 11/19/24 at 9:37 AM, the call lights were observed activated and sounding at the nursing desk for the rooms occupied by R805, R806 and R807. On 11/19/24 at 9:38 AM, Certified Nursing Assistant (CNA 'A') was observed coming from a resident room while carrying a meal tray and entering into the room occupied by R806 and R807 without announcing themselves, or knocking before entering. CNA 'A' was then observed to go to R807's side of the room and asked in a gruff, rushed tone, What do you want?. Upon CNA 'A' exiting R806 and R807's room, they were asked to answer a few brief questions. During the interview, CNA 'A' began to make statements about why the call lights were on, and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-06-27 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — pattern
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake: MI00145092. Based on observation, interview, and record review the facility failed to timely implement effective wound interventions/treatments and ensure physician follow-up, assessment, and monitoring of a worsening wound for one (R502) of two residents reviewed for skin concerns. Findings include: Review of a complaint submitted to the State Agency documented concerns of the facility's failure to prevent worsening of R502's pressure ulcers. On 6/26/24, R502 was observed in their room sitting in their wheelchair. Blue inflated boots were observed on the resident's bed. R502 requested to be assisted to the community room to conduct the interview. R502 was assisted by staff to the community room and an interview was conducted with R502. R502 was asked if they had any wounds on their body and R502 said they had one on their buttocks and one on each heel. When asked if they ever refused to be turned and repositioned in bed or to wear the inflated blue boots observed on their bed,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-06-27 · tag F0604 — failed to not use physical restraints improperly — isolated
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake #MI00145236 Based on observation, interview, and record review, the facility failed to ensure freedom from physical restraints for one resident (R503), of one resident reviewed for restraints, resulting in staff reported observations of the resident's feet and legs tied in a knot with blankets and multiple staff reports of having received an in-service education on restraints. Findings include: A complaint was received by the State Agency that alleged a resident had been physically restrained on the afternoon shift of 6/17/24. On 6/27/24 at 9:45 AM, R503 was observed in the dining area between the 500 and 600 unit seated in their wheelchair. An interview was attempted, however; R503 did not respond appropriately. A review of R503's clinical record revealed they admitted to the facility on [DATE] and most recently readmitted on [DATE] with diagnoses that included: moderate protein calorie malnutrition, heart disease, adjustment disorder with anxiety, falls, and dementia. Further…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-06-27 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake #MI00145236 Based on observation, interview, and record review, the facility failed to ensure abuse was immediately reported to the abuse coordinator and reported to the State Agency for one resident, (R503) of two residents reviewed for abuse. Findings include: A complaint was received by the State Agency that alleged a resident had been physically restrained on the afternoon shift of 6/17/24. On 6/27/24 at 9:45 AM, R503 was observed in the dining area between the 500 and 600 unit seated in their wheelchair. An interview was attempted, however; R503 did not respond appropriately. A review of R503's clinical record revealed they admitted to the facility on [DATE] and most recently readmitted [DATE] with diagnoses that included: moderate protein calorie malnutrition, heart disease, adjustment disorder with anxiety, falls, and dementia. Further review of the record revealed R503 received Hospice services. On 6/27/24 at 10:45 AM, an interview was conducted with Certified Nurse Aide…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-02-21 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake #MI00142694 Based on observation, interview and record review the facility failed to ensure an oxygen dependent resident was provided continuous oxygen per Physicians order for one resident (R802) of one residents reviewed for respiratory care. Findings include: On 2/21/24 a complaint submitted to the Stage Agency was reviewed which indicated R802's oxygen tank ran out of oxygen, resulting in R802 having a lower oxygen saturation rate. On 2/21/24 at approximately 1:11 p.m., R802 was observed in their room, up in their wheelchair. R802 was observed to be having oxygen therapy administered via their tank on the back of the wheelchair at 6L (liters) per minute. R802 was queried how they were breathing and they indicated that it was ok but that the staff wanted them on eight LPM (liters per minute) but they were ok at six LPM. R802 then reported that they had an issue about 1.5-2 weeks ago in which the facility had forgot to provide them with a new oxygen tank and they ran out of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-12-14 · tag F0550 — failed to protect resident dignity and rights — pattern
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake #MI00138332 and MI00138733. Based on observation, interview and record review, the facility failed to ensure four residents (R20, R21, R62 and R81) of six residents reviewed for dignity were treated in a dignified manner. Findings include: According to the facility's policy titled, Quality of Life-Dignity dated 3/2021: .Residents shall be treated with dignity and respect at all times .Demeaning practices and standards of care that compromise dignity are prohibited . R21 On 12/12/23 12:31 PM, R21 was observed seated in their geri-chair being assisted with their lunch meal by CNA 'N'. CNA 'N' was observed sanding at the side of the geri-chair over top of R21 feeding them the meal. On 12/12/23 at 2:02 PM, R21 was observed laying in bed while yelling out Oh, oh, help me my butt and repeatedly yelling out and moaning. In the room next door to R21, Housekeeper 'G' was observed laughing and making jerking movements every time R21 would yell out, in which the other resident in the room…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-12-14 · tag F0561 — failed to honor residents' choices — pattern
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure equal choices of dining for seven of nine residents that attended the confidential resident council, and two (R42 and R55) of six residents reviewed for resident rights, resulting in expressions of frustration, feelings of isolation, and decreased fulfillment of personal autonomy and personal choices. Findings include: According to the facility's policy titled, Resident Rights dated 2/2023: .Federal and state laws guarantee certain basic rights to all residents of this facility. These rights include the resident's right to .self-determination .exercise his or her rights as a resident of the facility and as a resident or citizen of the United States .exercise his or her rights without interference, coercion, discrimination or reprisal from the facility .be informed about his or her rights and responsibilities .be informed of safety or clinical restriction or limitations of visitation . On 12/13/23 at 11:15 AM, a confidential resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-12-14 · tag F0583 — failed to protect personal privacy — pattern
    Keep residents' personal and medical records private and confidential.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to protect Protected Health Information (PHI) for four (R4, R17, R79 and R102) residents from being displayed in a manner viewable to anyone that passed by the nursing station. Findings include: According to the facility's policy titled, Resident Rights dated 2/2023: .Federal and state laws guarantee certain basic rights to all residents of this facility. These rights include the resident's right to .privacy and confidentiality . Observations from 12/12/23 to 12/14/23 revealed a white-board that hung from a center wall facing out of the nursing station to anyone passing by contained information in large lettering that identified R4, R17, R79 and R102 were on dialysis, including what time they were to be picked up. R4 Review of the clinical record revealed R4 was admitted into the facility on [DATE] with diagnoses that included: end stage renal disease and dependence on renal dialysis. R17 Review of the clinical record revealed R17 was admitted…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-12-14 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake #MI00134994 Based on observation, interview and record review, the facility failed to provide a clean, comfortable, safe and home-like environment to ensure that hallways, ceilings, lights, shower rooms, and equipment used for multiple residents were clean and in good repair affecting multiple residents (including R57, R86 and R63) as well as seven of nine that attended the confident resident council meeting, resulting in an unclean physical environment, resident dissatisfaction and complaints regarding the lack of cleanliness and upkeep. Findings include: According to the facility's policy titled, Quality of Life - Homelike Environment dated 2/2023: Residents are provided with a safe, clean, comfortable and homelike environment and encouraged to use their personal belongings to the extent possible .The facility staff and management shall maximize, to the extent possible, the characteristics of the facility that reflect a personalized, homelike setting .Clean, sanitary and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-12-14 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure proper storage, labeling, and discarding of drugs and biologicals, resulting in the potential for misuse, contamination, and medication administration errors. Findings include: On 12/13/23 at 1:18 PM, upon walking through the 700 hallway a treatment cart was observed in the hallway outside room [ROOM NUMBER]. The treatment cart was unlocked and there was no nursing staff observed in the hallway and/or in direct supervision. The treatment cart drawers were accessible due to being unlocked and observed to contain multiple residents treatment supplies and biologicals. Next to this treatment cart was a medication cart that contained an insulin pen and an inhaler for a resident. Placed just next to the medication cart was an over-bed tray table that contained two uncovered clear cups of a pink cream substance. On 12/13/23 at 1:20 PM, a nursing assistant was at a computer behind the nursing station and when asked about who the Nurse was,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-12-14 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure resident food items were labeled, dated, and discarded when expired, and failed to maintain the resident popcorn machine in the activity room in a sanitary manner. This deficient practice had the potential to affect all residents that store food in the resident refrigerator and consume popcorn from the activity room. Findings include: On 12/12/23 at 10:00 AM, the resident refrigerator located in family dining room was observed with the following: An undated foil container of an unknown food item. An undated small plastic container of an unknown food item. An undated container of soup. An undated plate of an unknown food item. An undated deli sub sandwich. An undated Greek salad. An undated container of potato salad. 3 containers of soup dated 11/17. An opened, undated container of deli turkey (with a manufacturer's best by date 11/3/23). An opened, undated jar of miracle whip. There was a sign on the refrigerator that noted, All containers must be labeled and dated. On 12/12/23 at 1:00 PM, when queried…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-14 · tag F0552 — isolated
    Ensure that residents are fully informed and understand their health status, care and treatments.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to consistently provide translator services in a language that could be understood for two residents (R7 and R99) of two residents reviewed for communication and understanding, resulting in the potential for inaccurate assessments, unmet care needs and the potential for the resident to not participate in their care. Findings include: On 12/12/23 at 11:03AM, R7 was observed in room sitting in bed, an interview was attempted. R7 was asked how everything was going and R7 replied, I don't understand, I don't understand. With further observation, R7's eye was crusted shut. R7 pointed to their eye and gestured. R7 replied, It happened long time ago in English, and then finished the conversation in a different language. Record review revealed that R7 was admitted to the facility on [DATE] with a diagnosis of dementia, insomnia and delirium with a brief interview for mental status(BIMs) score of 00. On 12/12/23 at 11:23 AM, R99 was observed in their…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-14 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to ensure two (R31 and R84) of two residents reviewed for medication were assessed for the safe self-administration of medication and to have medication kept at bedside. Findings include: On 12/12/23 at 9:32AM, R31 was observed lying in bed with their eyes closed, on the bedside table was a nasal solution (Oxymetazoline HCL Nasal Solution 0.05%). A record review revealed that R31 was admitted to the facility with an original date of 8/28/23 with a diagnosis of acute respiratory failure with hypoxia, anemia and pulmonary hypertension with a Brief Interview for Mental Status(BIMs) score of 13 (indicating an intact cognition). On 12/12/23 at 2:34 PM, R31 was observed sitting up in bed watching tv. R31 was interviewed about the nasal spray located on bedside table, R31 stated their nose had been bleeding for a couple of days, so the spray was used for the dryness in their nose. Further interview revealed that the nasal spray is kept in the room…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-14 · tag F0576 — isolated
    Ensure residents have reasonable access to and privacy in their use of communication methods.
    What the surveyor found here — an excerpt from the official record, may be distressing

    This citation pertains to intake #MI00138733 Based on observation, interview, and record review, the facility failed to ensure the resident's right to private and confidential mail delivery for one resident (R62) of one residents reviewed for private communications, resulting in resident mail being opened by the facility prior to delivery to the resident and violation of their privacy. Findings include: On 12/12/23 at approximately 10:46 a.m. R62 was observed in their room, laying in their bed. R62 was queried if they had any concerns regarding their care in the facility and they indicated they had an issue with facility staff opening up their mail that is delivered to the facility and receiving it already opened. R62 reported CNA N had just brought them one of their packages that was already opened. R62 reported they thought their packages should be private and not opened before they get delivered to them. On 12/14/23 at approximately 10:04 a.m., CNA N was queried regarding the allegation of them opening R62's mail before it had been delivered to them and they reported that they…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-14 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This Deficient practice is linked to intake MI00140318. Based on interviews and record review, the facility failed to protect the resident's(R255) right to be free from physical abuse by R99. Findings include: A record review revealed that R255 was admitted to the facility on [DATE] and was discharged on 10/4/23 with a diagnosis of Morbid obesity, sarcopenia and muscle wasting and atrophy. R255 had a Brief Interview for Mental Status(BIMs) score of 13. On 10/2/23 according to the investigation the facility conducted on the allegations that another resident hit R255; R255 stated, [R99] wanted to remove the wheelchair, she was not able to, she hit me with her hands, grabbed my hands and dug her nails into my skin with a lot of force. I started calling for help then she took the stick from my hand and tried to hit me, the person who showed up grabbed the stick before she hit me. On 12/12/23 at 11:23 AM, R99 was observed in their room sitting in bed, an interview was attempted. R99 was waving their hands and shaking…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-14 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to implement policies and procedures for ensuring an allegation of neglect/mistreatment was reported to the State Agency in accordance with section1150B of the Act for one resident (R62) of one residents reviewed for abuse/neglect/mistreatment. Findings include: On 12/12/23 at approximately 10:46 a.m., R62 was observed in their room, laying in their bed. R62 was queried if the facility staff had been treating them with dignity and respect and they indicated they had an issues with a few aides that had given them care. R62 reported that on multiple occasions they had been left wet/soiled in their bed for hours and that they have had some bad aides and they were unsure if management had done anything about it. On 12/12/23 the medical record for R62 was reviewed and revealed the following: R62 was initially admitted the facility on 5/14/22 and had diagnoses including Severe obesity, Osteoarthritis unspecified hand and Disorder of muscle. A review of R62's MDS (minimum data set) with an ARD (assessment reference date of 10/20/23…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-14 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to complete a thorough investigation of an allegation of neglect/mistreatment for one resident (R62) of one residents reviewed for abuse/neglect/mistreatment resulting in the increased potential for retaliation and continued mistreatment. Findings include: On 12/12/23 at approximately 10:46 a.m., R62 was observed in their room, laying in their bed. R62 was queried if the facility staff had been treating them with dignity and respect and they indicated they had an issues with a few aides that had given them care. R62 reported that on multiple occasions they had been left wet/soiled in their bed for hours and that they have had some bad aides and they were unsure if management had done anything about it. On 12/12/23 the medical record for R62 was reviewed and revealed the following: R62 was initially admitted the facility on 5/14/22 and had diagnoses including Severe obesity, Osteoarthritis unspecified hand and Disorder of muscle. A review of R62's MDS (minimum data set) with an ARD (assessment reference date of 10/20/23…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-14 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record reviews the facility failed to administer oxygen as ordered by the physician for one (R44) of one resident reviewed for respiratory care. Findings include: Review of the medical record revealed R44 was admitted to the facility on [DATE] with diagnoses that included: acute and chronic combined systolic and diastolic congestive heart failure, pulmonary edema, acute respiratory failure with hypoxia, pneumonia, and sleep apnea. A Minimum Data Set (MDS) assessment dated [DATE] documented a Brief Interview for Mental Status (BIMS) score of 13 which indicated intact cognition and required staff assistance for all Activities of Daily Living (ADLs). On 12/12/23 at 9:31 AM, R44 was observed lying on their back in bed. Oxygen was observed being administered via nasal cannula at 3.5 L (liters). The resident was snoring and did not wake up to verbal stimuli. Review of the physician orders documented the following order: 02 (oxygen) @ (at) 2 liters per minute via NC (nasal…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-14 · tag F0745 — failed to provide medically-related social services — isolated
    Provide medically-related social services to help each resident achieve the highest possible quality of life.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide medically related social services to ensure accurate guardianship/legal representation for two (R7 and R99) of two residents reviewed, resulting in a residents with cognitive impairment not having a guardian/legal representative in place to assist in medical decisions. Findings include: On 12/12/23 at 11:03AM, R7 was observed in their room sitting in bed. An interview was attempted, R7 was asked how everything was going and R7 replied, I don't understand, I don't understand. Record review revealed that R7 was admitted to the facility on [DATE] with a diagnosis of dementia, insomnia and delirium and had a brief interview for mental status(BIMs) score of 00, indicating a severely impaired cognition. On 12/12/23 at 11:23 AM, R99 was observed in their room sitting in bed, an interview was attempted, R99 was waving hands and shaking them, however R99 did not understand due to a language barrier so the interview was ended. Record review…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-14 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to ensure a medication error rate less than 5% when two medication errors were observed from a total 25 opportunities, resulting in a medication error rate of 8%. This deficient practice affected two (R19 and R319) of three residents observed during medication administration. Findings include: On 12/12/23 at 9:11AM, Nurse B prepared medications according to the Medication Administration Record(MAR) for R19 and took medications to the room. R19 asked Nurse B what pills were in the cup and Nurse B proceeded to state the medications, Folic Acid, Senna, Vitamin D, and Atenolol. R19 stated that she did not want the blood pressure medication (Atenolol) because her heart rate was only 56 when they took the vital signs that morning and did not want to take it because it (heartrate) needed to be 60 or above. Nurse B told R16 that the heart rate was 65 and that it was okay to take, R19 told Nurse B that she was not taking it because of the heart rate and that she did not want to take any of the medication but the stool…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-14 · tag F0825 — isolated
    Provide or get specialized rehabilitative services as required for a resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    This citation pertains to intake #MI00135446 Based on observation, interview and record review the facility failed to ensure Physician Ordered Occupational Therapy services were provided for one resident (R62) of two residents reviewed for Specialized Rehabilitation Services. Findings include: On 2/12/23 at approximately 10:46 a.m., R62 was observed in room, laying in their bed. R62 was queried if they had any concerns regarding their care and they indicated they should be getting therapy but instead they are sitting in bed and did not know why they were not receiving any therapy. R62 reported they needed to get stronger and get their hands stronger to move their wheelchair and get out of the facility. On 12/12/23 the medical record for R62 was reviewed and revealed the following: R62 was initially admitted the facility on 5/14/22 and had diagnoses including Severe obesity, Osteoarthritis unspecified hand and Disorder of muscle. A review of R62's MDS (minimum data set) with an ARD (assessment reference date of 10/20/23 revealed 62's BIMS score (brief interview for mental status) was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-11 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake: MI00139857. Based on observation, interviews, and record reviews the facility failed to ensure adequate and resident specific fall interventions were implemented in an attempt to prevent further falls for two (R's 802 & 804) of two residents reviewed for accidents. Findings include: R802 Review of the medical record revealed R802 was admitted to the facility on [DATE] with diagnoses that included: wedge compression fracture of T9-T10 vertebra, intervertebral disc degeneration lumbar region, scoliosis, delirium, unspecified psychosis, hallucinations, and falls. A Minimum Data Set (MDS) assessment dated [DATE], documented a Brief Interview for Mental Status (BIMS) score of 11 (which indicated moderately impaired cognition) and required staff assistance for all Activities of Daily Living (ADLs). Review of the preadmission hospital documents provided to the facility upon R802's admission contained a Physician report dated 7/23/23 at 10:23 AM, that documented in part . Chief…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-11 · tag F0776 — isolated
    Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake: MI00139857. Based on interviews and record reviews the facility failed to timely complete a STAT (immediate) X-ray as ordered by the physician for one (R802) of three residents reviewed for a change of condition. Findings include: Review of the medical record revealed R802 was admitted to the facility on [DATE] with diagnoses that included: wedge compression fracture of T9-T10 vertebra, intervertebral disc degeneration lumbar region, scoliosis, delirium, unspecified psychosis, hallucinations, and falls. A Minimum Data Set (MDS) assessment dated [DATE], documented a Brief Interview for Mental Status (BIMS) score of 11 (which indicated moderately impaired cognition) and required staff assistance for all Activities of Daily Living (ADLs). Review of the physician's orders documented the following order . stat xray of low back and pelvis . one time only for pain for 4 days . dated 9/2/23 at 5:15 PM. Review of the medical record revealed no documentation of the STAT lower back and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2023-12-14 · tag F0732 — widespread
    Post nurse staffing information every day.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to ensure the daily nurse staff postings were updated daily and reflected the staffing at the facility potentially affecting all residents and visitors at the facility. Findings include: On 12/12/23 at approximately 8:00 a.m., The Daily Nurse staffing posting was observed at the main entrance to the facility. The posting was dated for 12/10/23. No updated staffing information was available for 12/11/23 or for 12/12/23. On 12/14/23 at approximately 11:57 a.m., during a conversation Scheduling Coordinator BB (SC BB), SC BB was queried who was responsible for ensuring the daily staffing posting was updated daily and each shift and SC BB indicated that they were. SC BB was queried why the last staffing posting available for review was dated for 12/10/23 and they indicated that they had forgotten to post the Monday information on 12/11/23 and had not arrived at the building on 12/12/23 until after the shifts had started to post for 12/12/23. SC BB was queried how often the daily staffing posting was to be made available and they…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$49,228 in federal fines across 1 penalty.

  • $49,228 — penalty dated 2023-12-14

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to PREFERRED CARE — 13 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 3 of 53.7-0.7 vs chain
Health inspection 3 of 53.2-0.2 vs chain
Staffing 4 of 52.8+1.2 vs chain
Quality measures 4 of 54.5-0.5 vs chain
The other 12 homes this chain runs (chain average 3.7★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
WB OPCO HOLDINGS LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 06/01/2023
GREEN, DOVIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST; ADP OF THE SNF35%since 06/01/2023
KLEIN, YONIIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF50%since 06/01/2023
SCHNELL, DAVIDIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST; ADP OF THE SNF15%since 06/01/2023
WB PROPCO HOLDINGS LLCOrganization5% OR GREATER MORTGAGE INTEREST; ADP OF THE SNFsince 06/01/2023
OTTENSOSER, JOSEPHIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 10/09/2023
RUBINFELD, ELIIndividualOPERATIONAL/MANAGERIAL CONTROLsince 06/01/2023
P&M HOLDING GROUP LLPOrganizationADP OF THE SNFsince 06/01/2023
PREFERRED CARE AT LANSING MNGT LLCOrganizationADP OF THE SNFsince 06/01/2023
ZIGDON & ASSOCIATES PCOrganizationADP OF THE SNFsince 01/01/2025
MISHULIN, SVETLANAIndividualADP OF THE SNFsince 09/01/2023

CMS files one row per role, so the 17 rows in the source record cover these 11 parties — each is shown once here with every role it holds. Nothing is omitted.

5 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$7.5M
Net patient revenuemost recent cost report
-0.0%
Operating marginrevenue minus expenses
$505K
Related-party expense7% of expenses
Who pays — share of resident-days
Medicaid 74%Medicare 8%Other / private 18%

About 74% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $505K paid to related parties (affiliated landlords or management companies) in its most recent cost report.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$368per resident / day
operating cost
$11,201per month
≈ monthly operating cost
$368per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in MI

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Michigan Medicaid page.

Typical monthly cost in Michigan
$11,254/mo
Nursing home (semi-private)
$11,969/mo
Nursing home (private)
$5,818/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 235288. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-03-18, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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