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Rosewood Rehab And Healthcare Center

1415 West White Oak, Independence, MO 64050 · For profit - Limited Liability company · 300 certified beds · (816) 254-3500 Medicare & Medicaid certified

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Flagged for abuseResident-funds citation (F0567)Behavioral-health or dementia-care citation — no harm found (F0740)2 immediate-jeopardy citations1 immediate-jeopardy citation CMS recorded as corrected before the inspection ended (past non-compliance)1 actual-harm citation CMS recorded as corrected before the inspection ended (past non-compliance)$67,052 in federal fines
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • CMS has flagged it for abuse
  • it has an abuse, neglect, or exploitation citation (F0600), cited Mar 2026
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has a citation for mishandling residents’ money or property (F0567)
  • inspectors cited 2 immediate-jeopardy problems — the most serious level
  • inspectors recorded 2 serious findings as past non-compliance — the problem was found, fixed, and verified before the survey closed, so it is history rather than a current condition, but it is still worth asking what changed
  • a high number of inspection citations overall (58) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $67,052 in federal fines (most recent 2026-03-25)
  • its facility-reported quality-measure score sits well above its independent inspection score
  • its independent health-inspection rating is low (2/5)
  • its payroll-based staffing rating is low (2/5)
  • nursing-staff turnover (60%) runs well above the national median (45%)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

2/5
CMS overall
2 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 2 of 5
Quality measuresSelf-reported by the facility 4 of 5

Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★★★ 4/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
1516 W Maple Ave · (816) 521-5316 · Call to confirm hours
Pharmacy
Cvs0.7 mi
11115 E US Highway 24 · (800) 746-7287 · Call to confirm hours
Grocery
201 N Forest Ave · (816) 933-0530 · Call to confirm hours
Park
400 N Grand Ave · (816) 521-3033 · Typically dawn to dusk
Place of worship
700 N Grand Ave · (816) 833-4475

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 4 of 5
Long-stay residentspeople who live here 5 of 5
Short-stay residentsrehab / post-hospital 3 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased13.3%18.1%15.4%better
Long-stay residents who lose too much weight0.8%5.3%5.4%better
Long-stay residents with a catheter left in their bladder0.0%1.1%0.9%better
Long-stay residents with a urinary tract infection0.4%2.3%2.0%better
Long-stay residents with depressive symptoms79.7%18.5%6.5%worse than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.0%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury4.3%4.1%3.3%worse
Long-stay residents whose ability to walk worsened14.2%17.4%16.1%better
Long-stay residents on antianxiety or hypnotic medication16.4%25.6%18.9%better
Long-stay residents given the seasonal flu vaccine83.2%90.9%95.3%worse
Long-stay residents with pressure ulcers1.3%4.5%4.7%better
Long-stay residents with worsening bladder/bowel control22.1%17.8%21.2%typical
Long-stay residents who got an antipsychotic medication — see the note below the table20.9%23.5%17.1%worse
Short-stay residents who newly got an antipsychotic medication0.7%2.2%1.4%better
Short-stay residents given the seasonal flu vaccine12.1%63.5%79.4%worse
Short-stay residents rehospitalized after admission23.8%26.0%22.6%typical
Short-stay residents with an outpatient ER visit3.4%13.7%12.0%better
Long-stay hospitalizations per 1,000 resident days1.262.111.67better
Long-stay outpatient ER visits per 1,000 resident days0.832.331.80better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

37.0% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that worse than the national rate. This is CMS’s risk-adjusted rate over 76 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

37.0%U.S. median 51.5%
Got home and stayed home
8.9%U.S. median 10.7%
Went back to hospital
48.1%U.S. median 56.6%
Met the expected recovery
0.17U.S. median 0.31
Therapy hours / resident / day
0.08hours / resident / day
Physical therapy
0.07hours / resident / day
Occupational therapy
0.02hours / resident / day
Speech therapy

Met the expected recovery: 48.1% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 79 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.17 therapist hours per resident per day in 2026Q1 — more than 16% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 18% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF37.0%CMS range 29.2–45.451.5%Oct 2022–Sep 2024worse than U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF8.9%CMS range 6.2–12.110.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge48.1%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge43.0%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge29.1%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified96.5%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting100.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge85.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay1.7%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened3.5%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization8.2%CMS range 4.5–13.97.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.131.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.39
RN hours/ resident / day
0.62
LPN hours/ resident / day
2.50
Aide hours/ resident / day
3.51
Total nurse hours/ resident / day
0.42
RN hoursweekends
59.8%
Total nursing turnover
57.9%
RN turnover

How full it usually is: this home is certified for 300 beds and averages 249.4 residents a day — about 83% occupied, or roughly 51 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.51 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.39 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.50 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.31 hrs/resident/day on weekends vs 3.58 on weekdays — 8% thinner on weekends. RN hours go from 0.38 to 0.42 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 60% is well above the national median of 45%. 1 administrator has left in the past year.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

12
deficiencies at the latest standard inspection (2025-05-23)
16
at the previous standard inspection (2023-08-23)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

58 citations, most serious first. The 15 most serious are shown; the remaining 43 are one tap away and print in full.

  • Immediate jeopardy · Jcited before2024-08-12 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure two sampled residents (Resident #1 and #6) out of ten sampled residents received adequate supervision and assistance. On [DATE], staff did not check on Resident #1, who had a diagnosis of dementia and a known history of pulling his/her indwelling catheter, from 12:00 A.M. until 7:00 A.M. At 7:05 A.M., the resident was found lying on his/her side in a pool of blood, urine, and feces. EMS pronounced the resident deceased . On [DATE], CNA A transferred Resident #6 with a Hoyer lift (mechanical lift) by him/herself resulting in the resident sustaining an abrasion to the resident's foot. The facility census was 275 residents. The Administrator was notified on [DATE] at 5:18 P.M., of an Immediate Jeopardy (IJ) which began on [DATE]. The IJ was removed on [DATE] as confirmed by surveyor onsite verification. Review of the facility's undated Rounding Policy showed: -All residents are to be rounded on no less than every two hours. -This includes all…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · Jcited before2024-06-17 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure the resident environment was free from accident hazards, when one resident (Resident #2) was not secured appropriately with a lap belt in the facility van during transport on 5/20/24. The van abruptly stopped and the resident flew out the wheelchair onto the floor of the van and suffered a femoral fracture of the right leg that required surgical repair. There were 14 residents selected for sample. The facility census was 260. The Administrator was notified on 6/17/27 at 5:30 P.M. of an Immediate Jeopardy (IJ) Past Non-Compliance which occurred on 5/20/24. Prior to any further facility transports, immediate in-servicing was completed for proper placement in the van and safety belt use with each transport. The IJ was corrected 5/21/24. Review of the facility Fall Management Program Policy, dated 10/24/22, showed: -To prevent resident falls and minimize complications with falls through the development of a Fall Management Program.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Past Non-Compliance
  • Immediate jeopardy · Jcited before2021-12-14 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and record review, the facility failed to follow its policies and procedures to ensure residents were free from sexual abuse. The facility failed to assess residents to determine risks, including capacity to consent to sexual contact. The failure impacted one resident (Resident #126) who was assessed to have impaired cognitive function related to Alzheimer's and dementia. Twice the resident was found unclothed, in a bed with a resident assessed as cognitively intact (Resident #205), who was also unclothed, and once was found on top of Resident #126. The failure also impacted one unknown resident, when Resident #290, a resident with a diagnosis of dementia with behavioral disturbances, was found on top of him/her in bed. The deficient practice also impacted two closed record sampled residents, including Resident #289 who had a diagnosis of dementia with behavioral disturbances, a history of aggressive sexual advances towards others residents (including Resident #203) by trying to touch them,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2026-03-25 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to keep one sampled resident (Resident #17) out of 23 sampled residents safe from physical abuse. On 3/5/26 Resident #18 struck Resident #17 multiple times in the face, resulting in bruising and cut above Resident #17's left eye. The facility census was 251 residents.The Administrator was notified on 3/19/26 of Past Non-Compliance which occurred on 3/5/26. An all-staff in-service on Abuse and Neglect was completed by 3/6/26. The deficiency was corrected by 3/6/26. Review of the facility's Abuse Prevention and Prohibition Program revised 10/24/22 showed each resident had the right to remain free from abuse and neglect, including abuse from other residents. 1. Review of Resident #17's facility admission Record showed the resident was admitted on [DATE] with the following diagnoses:-Unspecified Dementia without behaviors- (a diagnosis used when a patient shows clear symptoms of cognitive decline-such as memory loss or impaired reasoning-but the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Past Non-Compliance
  • Actual harm · Gcited before2025-05-23 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure Resident #72 and #238 were free from abuse when the residents got into a resident to resident altercation. Staff failed to separate the residents in accordance with their policy after the altercation and the residents remained roommates for 48 hours. Both residents reported being scared of the other resident. Staff failed to ensure Resident #240 was free from abuse when the resident entered Resident #215's room leading to an altercation. Resident #240 had significant facial bruising and family reported the resident to be sad and would not come out of his/her room after an altercation with Resident #215. The facility failed to ensure five sampled residents (Resident #26, #38, #187, #238, and #240) were free from physical abuse from Resident #307 who had a known history of verbal and physical aggression. All residents resided on a locked memory care unit. Thirty five residents were sampled. The facility census was 259. Review of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-03-25 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY The Administrator was notified on 3/19/26 of Past Non-Compliance which occurred on 3/5/26. An all-staff in-service on Abuse and Neglect, as well corporate administrative staff completed education with the facility Administrator on 3/6/26. The deficiency was corrected by 3/6/26. Review of the facility's Abuse Prevention and Prohibition Program revised 10/24/22 showed:-The purpose of the policy was to protect residents and ensure a standardized methodology for addressing abuse and neglect.-Each resident had the right to remain free from abuse and neglect, including abuse from other residents.-The facility Administrator was responsible for coordinating the facility's abuse and neglect programs and systems.-The facility was responsible for reporting any incident of abuse that resulted in significant resident injury within two hours of the injury, to all required entities including the Department of Health and Senior Services (DHSS). 1. Review of Resident #17's facility admission Record showed the resident was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Past Non-Compliance
  • Potential for harm · E2025-05-23 · tag F0755 — failed to provide safe pharmacy services — pattern
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 4. A policy for Pharmacy Services was requested and not received by the exit date. Review of Resident #14's admission record showed he/she was admitted to the facility on [DATE]. Review of the resident's admission Minimum Data Set (MDS- a federally mandated assessment instrument completed by facility staff for care planning), dated 4/18/25, showed he/she was cognitively intact. Review of the resident's Physician Order Sheet (POS), dated May 2025, showed: -The order for Metformin 750 mg administer once daily. -The pharmacy dispensed Metformin 1000 mg administer one tablet daily. Review of the resident's Medication Administration Record (MAR), dated May 2025, showed Metformin 750 mg had been signed off as given daily from 5/1/25 through 5/22/25. Observation on 5/22/25 at 9:16 A.M., of the resident's medication cards showed Metformin 1000 mg 1 tablet daily was dispensed on 5/9/25 with 21 pills remaining in the card. Observation of the medication administration on 5/22/25 at 9:16 A.M., showed CMT B administered…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-05-23 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 4. Review of the facility's policy, Standard and Enhanced Precautions, dated July 1, 2023 showed: -Standard precautions were to be used in the care of residents regardless of their diagnoses or suspected or confirmed infection status. -Standard precautions presume that blood, body fluids, secretions, and excretion, non-intact skin and mucous membranes may contain transmissible infectious agents. -Hand hygiene refers to hand washing with soap or using alcohol-based hand rub that did not require access to water. -Gloves (clean, non-sterile) were to be worn when direct contact with blood, body fluids, mucous membranes, non-intact skin, and other potentially infected material was anticipated. -A gown was to be worn to protect skin and prevent soiling of clothing during procedures and resident care activities that were likely to generate splashes or sprays of blood, body fluids, secretions, or excretions or cause soiling clothing. -Resident characteristics associated with a high-risk of Multi Drug Resistant Organisms…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-05-23 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure the call light in one sampled resident's room (Resident #15) was within reach of the resident, out of 35 sampled residents. The facility census was 259 residents. Review of the facility's Communication Call System policy, dated 10/24/22, showed: -The purpose of the policy was to provide a mechanism (Call Light-a bedside button typically tethered to the wall in a residence room that provided signals to the nursing station when a resident had a need or required attention) for residents to promptly communicate with nursing staff. -The facility provided a call system to help residents alert the nursing staff from their beds and toileting facilities. -Call light cords were placed within the resident's reach in each residents room. -Nursing staff answered call lights promptly. -If the call light was defective, it was reported immediately to maintenance and replaced immediately. 1. Review of Resident #15's quarterly Minimum Data Sheet (MDS…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-05-23 · tag F0627 — isolated
    Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide the resident with an appropriate discharge notice and failed to allow one supplemental resident (Resident #307) to return to the facility after having been transferred to the hospital or found an alternate facility to accept him/her out of 31 supplemental residents. The facility census was 259. Review of the Transfer and Discharge Planning policy, dated 10/24/22, showed: -The purpose of the policy was to ensure adequate preparation and assistance was provided to residents prior to transfer or discharge from the facility. -Social Services staff participated and assisted the resident with transfers and discharges and preparing the Discharge Summary and Discharge Care Plans as part of the Interdisciplinary Team (IDT- a group of health care professionals with various areas of expertise who work together toward the goals of their clients). -Social Services staff conducted a Discharge Planning Assessment and helped orient the resident to the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-23 · tag F0645 — isolated
    PASARR screening for Mental disorders or Intellectual Disabilities
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to complete and retain a Level 1 Nursing Facility Preadmission Screening and Resident Review (PASARR - a federally mandated program that requires all states to prescreen all people regardless of payer source or age seeking admission to a Medicaid certified nursing facility) which assured appropriate placement of persons known or suspected of having mental impairment(s) and that the individual needs of mentally impaired persons could be and were being met in the appropriate placement environment) for one sampled resident (Resident #140) out of 35 sampled residents and failed to submit a Level 1 timely for one supplemental resident (Resident #307) out of 31 supplemental residents. The facility census was 259 residents. Review of the facility PASARR policy, revised on 10/24/22, showed: -The purpose of the policy was to achieve placement for individuals in the least restrictive environment possible yet enable them to receive all services required by the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-23 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure there was communication going to the dialysis center (a medical facility where dialysis treatment were provided to patients with end-stage renal disease to filter a patients blood when their kidneys no longer can) such as the resident's vital signs and receive communication from the dialysis center after a resident's treatment such as vital signs, pre and post treatment weights, and anything unusual that may have happened during the treatment for one sampled resident, (Resident #236) out of 35 sampled residents. The facility census was 259 residents. Review of the facility's Dialysis Care policy, dated October 24, 2022, showed: -The facility would be responsible for the overall care delivered to the resident, monitoring of the resident prior to and after the completion of each dialysis treatment. -The facility maintains a contract with a dialysis service provider which addresses communications between the facility and the provider.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-05-23 · tag F0699 — isolated
    Provide care or services that was trauma informed and/or culturally competent.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to identify, assess, and provide supportive interventions for two sampled residents (Resident #176 and #194), with a diagnosis of Post-Traumatic Stress Disorder (PTSD - a mental health condition triggered by a terrifying event - either experiencing it or witnessing it; symptoms may include flashbacks, nightmares and severe anxiety, as well as uncontrollable thoughts about the event), out of 35 sampled residents. The facility census was 259 residents. Review of Trauma-Informed Care Implementation Center (https://www.traumainformedcare.chcs.org/what-is-trauma-informed-care/) copyright 2021 showed: -Trauma-informed care shifts the focus from What's wrong with you? to What happened to you? -A trauma-informed approach to care acknowledges that health care organizations and care teams need to have a complete picture of a patient's life situation - past and present - in order to provide effective health care services with a healing orientation. -Adopting…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-05-23 · tag F0740 — failed to provide behavioral / mental-health care — isolated
    Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide appropriate treatment and behavioral health services per policy for one sampled resident (Resident #307) who had a known history of physical aggression and wandering. The resident admitted on [DATE], with a history of post-traumatic stress disorder (PTSD-can develop after experiencing or witnessing a traumatic event in which symptoms can include flashbacks, nightmares, severe anxiety and uncontrollable thoughts about the event) to a locked memory care unit. The facility staff failed to consistently implement a plan of care related to behavioral health services to reduce resident behavior and maintain resident safety. The facility staff failed to update the plan of care after incidents of aggression with new interventions. The facility did not have a system in place to ensure the interdisciplinary team (IDT) was involved in assessing the resident's behavioral needs and implementing new interventions after each altercation. As a result of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-05-23 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure a 5% or lower error rate during medication administration by having an error rate of 6% that effected three supplemental residents (Resident #120, #14, and #501) out of 35 sampled residents and 31 supplemental residents. The facility census was 259 residents. Review of the facility's policy titled Medication Administration, revised October 2022, showed nursing personnel who were administering medications were to follow the following guidelines for safe administration: -The right medication. -The right amount. -The right resident. -The right time. -The right route. --Additional considerations included the Rule of 3, staff would perform 3 checks comparing the physician's order, the pharmacy label, and the Medication Administration Record (MAR). -Compare the Licensed Practitioner's prescription/order with the MAR (first check). -Compare the Licensed Practitioner's order with the pharmacy label on the medication package (second check).…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
Show the remaining 43 citations
  • Potential for harm · D2025-05-23 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 2. Review of Resident #216's face sheet showed he/she had been admitted to the facility on [DATE] with the following diagnoses: -Suicide attempt (an act in which a person tries to kill themselves but survives). -Alcohol abuse (a pattern of drinking that interferes with day to day activities). -Depression. -Adjustment disorder (a mental and behavioral condition that exhibits an extreme reaction to stress). Review of the resident's quarterly MDS, dated [DATE], showed: -He/She was cognitively intact. -He/She took scheduled and as needed pain medications. Review of the resident's POS, dated May 2025, showed: -The resident did not have an order to self administer medications. -Norco Oral Tablet (a strong pain medication with the risk for addiction with Tylenol- an over the counter pain medication) 5/325 milligrams (mg), give one tablet by mouth every four hours as needed for pain. Not to exceed three grams (of Tylenol) per 24 hours. -Tylenol Oral Tablet 325 mg give two tablets by mouth every six hours as needed for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-23 · tag F0791 — failed to provide routine dental services — isolated
    Provide or obtain dental services for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure one sampled resident (Resident # 216) had a follow up dental appointment to have multiple teeth removed, out of 35 sampled residents. The facility census was 259. Review of the facility's policy, Dental Services, dated October 24, 2022, showed: -All residents would receive appropriate oral care including denture care. -Assessment of the oral cavity and teeth was performed upon admission and as necessary. -The facility would assist residents with referrals for dental services. -The facility would refer and or assist residents to obtain dental services as indicated for routine and emergency dental care including making appointments for the resident. -Emergency dental services include but were not limited to; -Acute pain in teeth, gums, or palate. -Broken or damaged teeth. 1. Review of Resident # 216's face sheet showed: -He/she was admitted to the facility on [DATE]. -He/she needed for assistance with personal cares. -Diagnosis of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-02 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure the dignity of one sampled resident (Resident #1) when on 11/29/24 at 5:37 A.M., Certified Nurses Aide (CNA) A argued and cursed at the resident out of three sampled residents The facility census was 258 residents. The Administrator was notified on 12/2/24 of Past Non-Compliance which occurred on 11/29/24. The facility had provided education to all staff prior to their next shift on customer service, abuse and neglect. The deficiency was corrected on 11/30/24. Review of the facility's policy titled Privacy and Dignity dated 10/24/22 showed: -The facility promoted resident care in a manner and an environment that maintained or enhanced dignity and respect, in full recognition of each resident's individuality. -Staff were to treat the residents with respect including respecting their social status, speaking respectfully, and listening carefully. 1. Review of Resident #1's admission Record showed he/she admitted to the facility with a diagnosis of Amyotrophic Lateral Sclerosis (ALS- a nervous system…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Past Non-Compliance
  • Potential for harm · Ecited before2024-11-26 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to implement and maintain an effective infection control and prevention program when staff failed to follow the facility's infection control policies and guidance by the Centers for Disease Control (CDC) related to Coronavirus Disease 2019 (Covid-19 - an infectious disease caused by severe acute respiratory syndrome) when staff failed to complete follow-up Covid-19 tests for two residents (Resident #2 and Resident #4) who had shared rooms with residents who became positive for Covid-19 and when staff failed to follow infection control practices related to hand washing and personal protective equipment (PPE - items such as masks, gowns,and gloves) usage when working in areas/rooms with Covid-19 positive residents. The facility census was 260. Review of the CDC's website titled, Interim Infection Prevention and Control Recommendations for Healthcare Personnel (HCP) During the Coronavirus Disease 2019 (COVID-19) Pandemic, dated 05/08/23, showed the following: -Asymptomatic patients with close contact with someone…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-11-26 · tag F0921 — failed to keep a safe, functional, sanitary building — pattern
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility to provide a safe, functional, sanitary, and comfortable environment for all residents, staff, and public when staff failed to maintain two beds and failed to keep flooring cleanable and sanitary. The facility census was 260. Review of the facility's policy titled Maintenance Services, revised 10/24/22, showed the following: -Purpose of the policy was to protect the health and safety of residents, visitors, and facility staff; -The Maintenance Department maintained all areas of the building, grounds,and equipment; -The maintenance department was responsible for maintaining the buildings, grounds, and equipment in a safe and operable manner at all times; -Functions of the maintenance department may include, but are not limited to, maintaining a building free from hazards, establishing priorities in providing repair service, maintaining all mechanical, electrical, and patient care equipment in safe operating condition, providing routinely scheduled…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-08-12 · tag F0725 — failed to have enough nursing staff — pattern
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure there were enough staff present to meet the care needs for one sampled resident (Resident #1) out of 10 sampled residents, when on [DATE] Resident #1 had not been checked on for approximately seven hours due to the lack of enough staff on 3 North, was found in his/her room with a large amount of blood and feces smeared all over the room, the indwelling catheter on the floor with the bulb inflated, and the resident was deceased with rigor mortis present. The facility census was 275 residents. Review of the Facility Assessment, dated 12/2023, showed: -The purpose of the assessment is to determine what resources are necessary to care for residents competently during both day-to-day operations and emergencies. -Use this assessment to make decisions about your direct care staff needs, as well as your capabilities to provide services to the residents in your facility. -Using a competency-based approach focuses on ensuring that each resident is…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-06-17 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure the resident's environment was clean, safe, and comfortable when on 6/13/24 odors, stains, and debris were noted in the common carpeted areas on the second floor, third floor, and fourth floor and failed to keep the trim in good repair in resident common areas, and one resident's room maintained for cleanliness and sanitation. The facility census was 260 residents. A policy was requested regarding cleaning the carpets and flooring but not provided. 1. Observation on 6/13/24 at 8:40 A.M., showed an musty odor in the air as exiting off the elevator on the second floor. Observation on 6/13/24 at 9:35 A.M., showed the carpeted floors on the fourth floor south had debris scattered over the carpet. Observation on 6/13/24 at 9:42 A.M., showed the carpet in the alcove on the fourth floor north had debris scattered throughout the alcove. Observation on 6/13/24 at 10:02 A.M., showed a large stain on the carpet between rooms [ROOM NUMBERS].…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-08-23 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to keep the Dry Storage (DS) room, walk-in refrigerator, and walk-in freezer floors clean; to retain operable thermometers in all refrigerators/freezers to confirm adequate temperature ranges; to maintain sanitary utensils and food preparation equipment; to consistently measure and document hot food temperatures at the ovens and/or stoves to ensure they were suitably cooked, and cooked longer if needed, to lessen the chance of bacterial contamination; to maintain plastic cutting boards in good condition to avoid food safety hazards (cross-contamination); and to separate damaged foodstuffs, in accordance with professional standards for food service safety. These deficient practices had the potential to affect all residents, visitors, volunteers, and staff who ate food from the kitchen. The facility's census was 250 residents with a licensed capacity for 300 residents at the time of the survey. 1. Review of the meal times provided by the Dietary Manager (DM) on 8/16/23 at 9:06 A.M. showed that breakfast was served…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-08-23 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to establish and maintain a comprehensive, facility-specific infection prevention and control program designed to help prevent the development and transmission of water-borne pathogens (a bacterium, virus, or other microorganism that can cause disease), and failed to provide documented assessments for such an outbreak with accepted response protocols, in accordance with Centers for Medicare and Medicaid Services (CMS) guidelines. This deficient practice had the potential to affect all residents, visitors, volunteers, and staff who resided, visited, used, or worked in the facility. The facility failed to ensure staff was following infection control guidelines during medication pass by not cleaning the hub on the insulin pen and not cleansing hands after glove changes for four sampled residents (Resident #130, #188, #146, and #111) out of 35 sampled residents. The facility census was 250 residents with a licensed capacity for 300 residents at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-08-23 · tag F0567 — failed to protect residents' money held by the home — pattern
    Honor the resident's right to manage his or her financial affairs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure resident funds were placed in an account separate from the facility operating account. The facility failed to provide residents refunds of their personal funds from the operating account in a timely manner for eight supplemental residents (Resident #656, #657, #658, #659, #660, #661, #662, #663). The total amount of personal funds withheld and not returned to the resident or responsible parties was $17,450.34. The facility census was 250 residents at the time of survey. 1. Review of the facility's maintained Accounts Receivable (A/R) Aging report for the period 1/2023 to 8/21/2023, showed personal funds still being held in the facility's operating account for the following residents: -Resident #656 had $125.00 held in the facility operating account. -Resident #657 had $791.00 held in the facility operating account. -Resident #658 had $2779.96 held in the facility operating account. -Resident #659 had $170.10 held in the facility operating account. -Resident #660 had $3165.57 held in the facility operating account.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-08-23 · tag F0657 — failed to keep the care plan current — pattern
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to document participation of the resident and/or the resident's representative(S) regarding care plan development for one sampled resident (Resident #201): to ensure three sampled residents (Resident #247, #18 and #230) were invited to his/her care plan meeting; and to invite the resident's responsible party to care plan meetings for one sampled resident (Resident #37) out of 35 sampled residents. The facility census was 250 residents. Review of the facility's Care Planning Policy, dated 10/24/22, showed: -The purpose of the policy was to ensure a comprehensive person-centered Care Plan was developed for each resident based on their individual assessed needs. -The Care Plan served as a course of action where the resident (resident's family and/or guardian or other legally authorized representative), resident's attending physician, and the Interdisciplinary Team (IDT) worked to help the resident move toward resident-specific goals that addressed the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-08-23 · tag F0677 — failed to help fully-dependent residents with daily care — pattern
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide Activities of Daily Living (ADL), bathing/showering, for four sampled residents (Resident #27, #47, #93 and #138,) out of 35 sampled residents by not providing scheduled baths or showers, causing poor hygiene. The facility census was 250 residents. Review of the facility's Showering a Resident policy, dated 10/24/22, showed: -A bath/shower was given to the residents to provide cleanliness, comfort and to prevent body odor. -Residents were offered a shower a minimum of once weekly and given per resident request. -Report any broken skin, bruises, rashes, cut, skin discoloration or reddened areas to the charge nurse. -Update the resident's care plan as needed. -Note: No procedure for documentation of bathing/showering and/or resident refusal was noted. Review of the bath sheet binder behind the third floor south nurse station showed: -Bath/shower sheets were noted for some residents. -Bath/shower sheets were not consistently documented on.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-08-23 · tag F0679 — failed to provide activities — pattern
    Provide activities to meet all resident's needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide, based on the comprehensive assessment and care plan and the preferences of each resident, an ongoing program to support residents in their choice of meaningful activities, both facility-sponsored group and individual activities and independent activities, designed to meet the interests of and support the physical, mental, and psychosocial well-being of each resident, encouraging both independence and interaction in the community for eight sampled residents (Residents #37, #39, #75, #98, #151, #232, #233 and #505) out of 35 sampled residents. The facility census was 250 residents. Review of the facility's Activities Program policy dated as revised 10/24/22 showed: -The facility was to encourage residents to participate in activities to make life more meaningful, to stimulate and support physical and mental capabilities to the fullest extent and to enable the resident to maintain the highest attainable social, physical and emotional…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-08-23 · tag F0680 — pattern
    Ensure the activities program is directed by a qualified professional.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure the activities program was directed by a qualified professional who was a qualified therapeutic recreation specialist or an activities professional who was licensed or registered, if applicable, by the State in which practicing and was eligible for certification as a therapeutic recreation specialist or as an activities professional by a recognized accrediting body on or after October 1, 1990; or had two years of experience in a social or recreational program within the last five years, one of which was full-time in a therapeutic activities program; or was a qualified occupational therapist or occupational therapy assistant; or had completed a training course approved by the State. The facility census was 250 residents. Review of the facility's Activities Director Job Description dated 6/1/05 showed: -The Activity Director was responsible for the coordination, development, maintenance of a quality activity program by utilizing staff expertise, family and community resources in accordance with the comprehensive…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-08-23 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure two sampled residents (Resident #140 and #241) or the resident's family members were offered the right to formulate and/or obtain existing advanced directives (legal documents that provide instructions for medical care and only go into effect if you cannot communicate your own wishes) out of 35 sampled residents. The facility census was 250 residents. Review of the facility Advanced Directives policy dated 10/24/22 showed: -If a resident did not have an Advanced Directive, the Facility would provide the resident and/or resident's next of kin with information about advanced directives upon request. -An Advanced Directive was defined as a resident's written preference regarding treatment options. -Upon admission, the Admissions Staff or designee would provide written information to the resident concerning his/her right to make decisions concerning medical care, including the right to accept or refuse medical or surgical treatment, and the right to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-08-23 · tag F0585 — failed to handle grievances — isolated
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to exercise reasonable care for the protection of the resident's property from loss or theft by not completing grievance investigations timely for two sampled residents (Resident #9 and #102) out of 35 sampled residents. The facility census was 250 residents. Review of the facility's Grievances and Complaints Policy, dated 10/24/22, showed: -Any resident was able to file a grievance or complaint concerning theft of property. -Any alleged misappropriation of property was to be reported to the administrator immediately (not more than 24 hours after the alleged incident). -The facility identified a Grievance Official who was responsible for: --Oversight of grievance process. --Tracking grievances through to their conclusion. --Led any necessary investigations by the facility. --Issued written grievance decisions to the resident. -The department director of an involved employee was notified of the nature of the complaint and that an investigation was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-08-23 · tag F0645 — isolated
    PASARR screening for Mental disorders or Intellectual Disabilities
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to complete a Level 1 Preadmission Screening and Resident Review (PASRR- a federally mandated screening process for individuals with serious mental illness and/or intellectual disability/developmental disability related diagnosis) for three sampled residents (Residents #84, #247 and #39) out of 35 sampled residents. The facility census was 250 residents. Review of the facility's PASRR Policy, dated 10/24/22, showed: -The purpose of the policy was to achieve placement of individuals in the least restrictive environment possible and be able to receive all services required by their physician and mental condition. -The facility ensured all Level I PASRR's were completed by the transferring facility, upon admission, or as soon as possible, by the facility for all applicants. -Nursing staff completed PASRR screenings for residents admitted to the facility without a screening. 1. Review of Resident #84's quarterly Minimum Data Set (MDS- a federally mandated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-08-23 · tag F0655 — isolated
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide one sampled resident (Resident #247) with a summary of his/her baseline care plan and to include the resident's diagnosis of Post-Traumatic Stress Disorder (PTSD - a mental health condition triggered by a terrifying event - either experiencing it or witnessing it; symptoms may include flashbacks, nightmares and severe anxiety, as well as uncontrollable thoughts about the event) out of 35 sampled residents. The facility census was 250 residents. Review of the facility Care Planning policy dated 4/24/22 showed: -The facility would develop a person-centered baseline care plan for each resident within 48 hours of admission. -The baseline care plan would include the initial goals of the resident. -The baseline care plan summary must be provided to the resident and/or the resident's representative by the time the comprehensive care plan was completed. -Resident medical records must contain evidence that the baseline care plan summary was given to the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-08-23 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to have parameters listed in the medication orders for Acetaminophen containing medications for one sampled resident (Resident #5) of out of 35 sampled residents. The facility census was 250 residents. Review of the facility policy titled Medication-Administration revised October 24, 2022 showed: -The licensed nurse would know the following information about any medication he/she would have administered any precautions or special considerations. -The residents Medication Administration Record (MAR) would be reviewed for special considerations for administration including acceptable professional standards and principles. 1. Review of Resident #5's Medication Review Report dated 8/21/23 showed the following orders: -Hydrocodone-Acetaminophen (narcotic pain medication with Acetaminophen compounded in it) 5 milligrams (mg.) of Hydrocodone with 325 mg of Acetaminophen compounded together. Give one tablet by mouth every six hours as needed for pain. -Hydrocodone-Acetaminophen 5 mg of Hydrocodone with 325 mg of Acetaminophen…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-08-23 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure the correct setting for a Low Air Loss mattress (LAL - a mattress that provides airflow to help keep skin dry as well as to relieve pressure with alternating air cells that expand and contract to shift pressure) for one sampled resident (Residents #190) with a Stage IV pressure ulcer (full thickness tissue loss with exposed bone, tendon or muscle; dead tissue may be present on some parts of the wound bed; it often includes undermining -the destruction of tissue or ulceration extending under the skin edges so that the pressure ulcer is larger at its base than at the skin surface and tunneling - a passage way of tissue destruction under the skin surface that has an opening at the skin level from the edge of the wound) pressure ulcers (localized injury to the skin and/or underlying tissue usually over a bony prominence, as a result of pressure, or pressure in combination with shear and/or friction) out of 35 sampled residents. The facility census was 250 residents. Review of the facility Physician's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-08-23 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure hydration opportunities and assistance was provided to three sampled residents (Residents #75, #98, and #232) who were dependent upon staff for their hydration needs out of 35 sampled residents. The facility census was 250 residents. Review of the facilities Nutrition/Hydration Management policy and procedure, revised 10/24/22, showed nutrition management included: -Maintaining acceptable parameters of nutritional status. -Developing, implementing and on-going assessment of the nutrition/hydration program through the Interdisciplinary process. Review of the facility census, dated 8/16/23 showed 48 residents were living on the 2 South secured unit. 1. Review of Resident #75's admission Record showed he/she was originally admitted with the following diagnoses: -Alzheimer's disease (a slowly progressive disease of the brain that is characterized by impairment of memory and eventually by disturbances in reasoning, planning, language,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-08-23 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure staff clarified orders with the physician for use of either Bi-level Positive Airway Pressure (BiPAP a machine set to use two levels of mild air pressure, one for inhalations and one for exhalations, delivered by mask to keep breathing airways open during sleep) or Continuous Positive Airway Pressure (CPAP the same as the BiPAP machine with settings to deliver continuous mild air pressure rather than bi-level pressure to keep breathing airways open during sleep) and for oxygen concentrator use; to obtain orders and instructions for the cleaning and storage of these devices and related supplies, and to assess and document the use of the BiPAP/CPAP and oxygen concentrator, ensure the cleansing and sanitary storage of the resident's BiPAP/CPAP nasal mask and tubing, and ensure the resident's oxygen concentrator tubing was dated and properly stored when not in use for one sampled resident (Resident #230) out of 35 sampled residents. The facility census was 250 residents. The facility's Respiratory Care…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-08-23 · tag F0791 — failed to provide routine dental services — isolated
    Provide or obtain dental services for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure dental services were provided to address loose teeth in a timely manner for one sampled resident (Resident #140) out of 35 sampled residents. The facility census was 225 residents. Review of the facility Dental Services policy dated 10/24/23 showed: -Instruction to refer and/or assist residents to obtain dental services as indicated for routine and emergency dental care including making appointments for the resident, if needed or requested and arranging transportation to and from the dentist's office. 1. Review of Resident #140's physician's order dated 10/27/22 showed an order for a regular diet, regular texture, regular consistency. Review of the resident's physician's order dated 4/3/23 showed dental consult related to a loose tooth. Review of the resident's progress notes, assessments and miscellaneous sections in his/her electronic health record (EHR) dated 4/3/23 to 8/22/23 showed: -No information regarding the resident's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2021-12-14 · tag F0865 — failed to run a quality-improvement (QAPI) program — widespread
    Have a plan that describes the process for conducting QAPI and QAA activities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and review of facility documentation, the facility failed to ensure a Quality Assurance Performance Improvement (QAPI) plan was developed to drive quality assurance (QA) measures that addressed resident care and safety. This failure had the potential to affect all 250 residents who currently live in the facility. 1. Record review of the facility policy, revised 01/2008, showed: -The quality improvement committee was appointed to provide oversight for the quality assurance program. -The functions of the quality improvement committee: --Determine quality improvement programs. -Assess effectiveness of staff in designing, measuring, assessing, and improving the resident care and organizational functions by: ---Reviewing the clinical outcome benchmark data. ---Reviewing data relevant to the needs and expectations of our customers. ---Reviewing customer complaints. ---Reviewing reports from the departments and process improvement teams. --Act on reports from the quality improvement team. --Facilitate communications of team progress and improvements through the levels of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2021-12-14 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to meet the requirements for a comprehensive, facility-specific infection prevention and control program designed to help prevent the development and transmission of waterborne pathogens (a bacterium, virus, or other microorganism that can cause disease), including documented assessments for such an outbreak, in accordance with Centers for Medicare and Medicaid Services (CMS) guidelines. This deficient practice had the potential to affect all residents, visitors, and staff who reside in, visit, use, or work in the facility. The facility census was 250 with a licensed capacity for 300. 1. Record review of the facility's disaster manual entitled The Rosewood Emergency Plan, last reviewed and updated on 1/15/21 and obtained from the 2nd floor's South Nurse Station, showed a 3-page document under the tab Water Program that did not include the following CMS requirements for a waterborne pathogen program: -A facility-specific risk assessment that considers the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2021-12-14 · tag F0908 — failed to keep essential equipment working — widespread
    Keep all essential equipment working safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to repair or replace three kitchen appliances to maintain safe operating condition according to manufacturers' specifications for the preparation of meals for the residents. This deficient practice had the potential to affect all residents who ate food from the kitchen. The facility's census was 250 residents with a licensed capacity for 300 residents. 1. Observations during the initial kitchen inspection on 12/6/21 at 9:40 A.M., showed the facility's electric convection oven, an electric combi oven (a combi has a combination mode which uses both dry heat and steam to maintain exact humidity levels, thus providing more control of the moisture levels in food), and an electric pass-thru refrigerator were not in proper working order. During an interview on 12/07/21 at 2:31 P.M., the Dietary Manager (DM) said the following: -The top combi oven and the lower convection oven were out of service, but he/she thought the facility may have gotten bids for their replacement. -The pass-through refrigerator was also not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2021-12-14 · tag F0580 — failed to tell family and doctor about changes — pattern
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure the physician and family were notified of possible sexual abuse for two sampled residents (Resident #126 and #205); for one closed record resident (Resident #290) and for sexually inappropriate behaviors for one sampled resident (Resident #222) out of 37 sampled residents and six closed sample residents. The facility census was 250 residents. Record review of the facility's Abuse Prevention Program policy, dated 3/18, showed: -Any allegation of abuse will be reported immediately to the facility Administrator or his/her designee, who will follow Federal requirements for reporting to the state licensing agency, law enforcement, resident's representative and resident's primary physician. Record review of the facility's Physician Communication policy, dated 5/09 and reviewed 2/13, showed: -There was a higher level of acuity and urgent interactions with clinical staff and physicians in regard to long-term care residents versus the general population.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2021-12-14 · tag F0609 — failed to report abuse allegations — pattern
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to report sexual abuse to the State Agency (SA) or local law enforcement when one resident (Resident #126) who was assessed to have impaired cognitive function related to Alzheimer's and dementia, was twice found unclothed, in a bed with a resident assessed as cognitively intact (Resident #205). Resident #205 was also unclothed, and once was found on top of Resident #126. The facility also failed to report abuse when Resident #290, a resident with a diagnosis of dementia with behavioral disturbances, was found on top of an unknown resident in bed. Additionally, the facility failed to report when Resident #289, who had a diagnosis of dementia with behavioral disturbances, a history of aggressive sexual advances towards others residents (including Resident #203) by touching them, kissing them, and making graphic sexual comments to them. Lastly, the facility failed to report when an unidentified resident was sexually abused by Resident #222, who had severe…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2021-12-14 · tag F0610 — failed to investigate and act on abuse reports — pattern
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to follow their policy and procedures to ensure a thorough investigation of resident to resident sexual contact was completed to determine whether sexual abuse occurred. This deficient practice affected one resident (Resident #126) who was assessed to have impaired cognitive function related to Alzheimer's and dementia, was twice found unclothed, in a bed with a resident assessed as cognitively intact (Resident #205). Resident #205 was also unclothed, and once was found on top of Resident #126. The facility also failed to thoroughly investigate when Resident #290, a resident with a diagnosis of dementia with behavioral disturbances, was found on top of an unknown resident in bed. Additionally, the facility failed to thoroughly investigate when Resident #289, who had a diagnosis of dementia with behavioral disturbances, a history of aggressive sexual advances towards others residents (including Resident #203) by touching them, kissing them, and making…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2021-12-14 · tag F0678 — failed to provide CPR when needed — pattern
    Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure staff maintained current cardiopulmonary resuscitation (CPR- an emergency lifesaving procedure consisting of chest compressions, often combined with artificial breathing, to manually preserve intact brain function, circulation and breathing to an unresponsive person) certification, failed to know if CPR certified staff were available each shift who could provide CPR to residents who needed it, and failed to monitor which staff had maintained CPR certification. The facility census was 250 residents. Record review of the facility's Cardiopulmonary Resuscitation/Emergency Response Policy dated 4/2012 and revised 6/2016 showed: -Nursing staff would be provided guidelines for providing prompt and appropriate emergency interventions to persons at the facility with full code, (all resuscitation procedures would be provided to keep the person alive), status throughout ongoing training, validation of competency, and performance roles. -Registered Nurses…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2021-12-14 · tag F0679 — failed to provide activities — pattern
    Provide activities to meet all resident's needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide meaningful activities to meet the interests of and support the physical, mental, and psychosocial well-being of five sampled residents residing on the 200 North Secure Care Unit (SCU)(Residents #42, #71, #90, #188, and #207) out of 37 sampled residents; and failed to provide activities for residents residing on the 200 North SCU. The facility census was 250 residents. There was no record of activities scheduled or posted for the 200 North SCU. Record review of the facility's Activity Program Policy, original date of August 1998 and most recently reviewed in May 2016, showed: -The Activity Program was designed to provide therapeutic benefit and maintenance of normal activity which support the individual resident's needs. -Activities were scheduled daily and residents were given an opportunity to contribute to the planning, preparation, conducting, clean-up and critique of the program. -The Activity Program consists of individual,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2021-12-14 · tag F0684 — failed to provide proper treatment and quality of care — pattern
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to have a coordination of care between Hospice (end of life) and the facility and failed to ensure staff were instructed where and how to retrieve the Hospice providers electronic documentation for eight sampled residents (Residents #10, #71, #73, #125, #146, #176, #209, and #211) out of 37 sampled residents. The facility census was 250 residents. Record review of the facility's Hospice Care policy, revised on 10/15, showed: -Hospice services are provided to augment the services provided by the facility. The facility retained protective oversight of the resident and continued to provide services for the resident as before the Hospice admission. -Hospice services provided a comprehensive, individualized care plan based on the current needs of the residents and will be placed in the clinical record once admitted . The plan of care was updated as the resident's condition dictated. -It was the responsibility of the Hospice service to communicate this plan of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2021-12-14 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — pattern
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to prevent accident hazards by not keeping two medication carts locked when unattended and failed to ensure fall interventions were put into place for one sampled resident (Resident #146) out of 37 sampled residents. The facility census was 250 residents. A policy for medication carts was requested and was not received at time of exit. 1. During an observation on 12/8/21 at 3:52 P.M., on the Three North unit showed: -A medication cart unlocked in the common area near the Nurses Station. -Two nurses and two Certified Nursing Assistants (CNA) at the Nurses Station. -Two residents in wheelchairs who could maneuver themselves in the common area near the unlocked medication cart. -One resident in a chair who moved him/herself from the wheelchair to the chair in the common area near the unlocked medication cart. Observation on 12/8/21 at 4:15 P.M. on the Three North unit, showed: -The medication cart still unlocked. -A nurse took an item out of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2021-12-14 · tag F0732 — pattern
    Post nurse staffing information every day.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to post complete staffing information to include the the facility census and the actual hours worked for Registered Nurses (RNs), Licensed Practical Nurses (LPNs), Certified Nursing Assistants (CNAs), and Certified Medication Technicians (CMTs) directly responsible for resident care for each shift, in locations throughout the facility that are easily accessible to residents and visitors. The facility census was 250 residents. 1. Record review and observation of staff sheets, dated 12/10/21, 12/11/21, 12/12/21, and one undated showed: -The staffing sheet was posted at the receptionist's desk, under a glass countertop, on the first floor at the entry of the facility. -A copy of this staffing sheet was not posted in a prominent place accessible to residents on the second, third, or fourth floors where residents resided. Observation on 12/10/21 at 10:26 A.M., of unit 3-South showed: -Staffing and assignment sheets for the unit were posted on the wall behind the nurses' station. -These sheets did not include the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2021-12-14 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to keep the kitchen, dry storage, walk-in refrigerator and walk-in freezer floors clean; failed to retain thermometers in all refrigerators to confirm adequate temperature ranges; failed to maintain sanitary utensils and food preparation equipment; failed to change the deep fryer oil in a timely manner; failed to maintain plastic cutting boards and utensils in good condition to avoid food safety hazards; failed to separate damaged food; and failed to ensure the proper refrigeration of food. These deficient practices potentially affected all residents who ate food from the kitchen. The facility's census was 250 residents with a licensed capacity for 300. 1. Observations during the Kitchen inspection on 12/7/21 between 10:10 A.M. and 11:26 A.M., showed the following: -There were crumbs and paper debris under the racks in walk-in freezer #1. -There were crumbs, a plastic cup, and paper debris under the racks in walk-in freezer #2. -There were crumbs, food debris, pieces of foil, and a 16 ounce (oz.) plastic lidded…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2021-12-14 · tag F0840 — pattern
    Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to update written contracts for the use of outside resources and/or sign and date contracts after a change of ownership occurred. The facility census was 250 residents. A policy was requested related to use of outside resources and the facility did not have a policy related to this. 1. Review showed the facility had a change of ownership on 10/19/2021. Record review of the facility's Medical Director Agreement showed: -An outlined agreement of the Medical Director to provide services to the facility. -The document was signed by the Medical Director on 4/15/10. Record review of the facility's Services Agreement for psychiatric services showed: -An outlined agreement to provide psychiatric services dated 10/11/19. -The contract was signed by the former facility Administrator on 10/14/19. -The contract was signed by the authorized representative of the psychiatric group on 10/15/19. Record review of the Consulting Services Agreement for dining services showed: -An outlined agreement for dietician services. -The contract was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2021-12-14 · tag F0843 — pattern
    Have an agreement with at least one or more hospitals certified by Medicare or Medicaid to make sure residents can be moved quickly to the hospital when they need medical care.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to update an existing hospital transfer agreement after a change of ownership and to put forth a good faith effort to obtain other hospital transfer agreements for hospitals used by the facility. The facility census was 250 residents. A policy was requested related to transfer agreements and the facility did not have a policy related to this. 1. Review showed the facility had a change of ownership on 10/19/2021. Record review of the Facility Transfer Agreement, dated 8/20/18, showed: -A written transfer agreement signed by the former Administrator and the CEO of the hospital. -The transfer agreement outlined transfer of patients, responsibilities of the transferring facility and receiving facility, and billing. During an interview on 12/14/21 at 9:57 A.M., the DON and Administrator said: -There were no other transfer agreements to area hospitals. -The transfer agreement had not been updated after the change of ownership. -The facility utilized multiple other hospitals to transfer residents when hospital services were needed.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-12-14 · tag F0637 — isolated
    Assess the resident when there is a significant change in condition
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to complete the significant change in physical or mental condition timely after hospice admission for one sampled resident's (Resident #146) out of 37 sampled residents. The facility census was 250 residents. Record review of the facility's Minimum Data Set (MDS - a federally mandated assessment instrument completed by facility staff for care planning) Completion and Submission Timeframes, dated 2/2015, showed: -MDS assessments are conducted and submitted in accordance with current Federal and State submission timeframes. -The MDS Coordinator or designee is responsible for ensuring that the resident assessments were submitted to the Centers for Medicare and Medicaid (CMS) Quality Improvement Evaluation System (QIES) Assessment Submission and Processing (ASAP) system in accordance with Federal and State guidelines. -Significant Change in Status Assessments are required to be completed with an Assessment Reference Date (ARD) of 14 calendar days after…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-12-14 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to accurately complete a Significant Change Minimum Data Set (MDS - a federally mandated assessment tool completed by facility staff for care planning) for two sampled resident (Residents #73 and #71) out of 37 sampled residents. The facility census was 250 residents. Requested policy on MDS accuracy and no policy received from facility. 1. Record review of Resident #73's Face Sheet showed he/she was admitted to the facility on [DATE] with the following diagnoses: -Unspecified Atrial Fibrillation (abnormal heart rhythm). -Type 2 Diabetes Mellitus (a complex disorder of carbohydrate, fat, and protein metabolism that is primarily a result of a deficiency or complete lack of insulin secretion in the pancreas or resistance to insulin) without complications. -Hyperlipidemia (high levels of lipids in the blood), unspecified. -Hypertension (high blood pressure). -Unspecified Dysplasia (presence of abnormal cells within a tissue or organ) of Prostate. -Major…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-12-14 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to update and revise care plans to reflect residents' current condition and needs for two sampled residents (Residents #71 and #290) out of 37 sampled residents. The facility census was 250 residents. Record review of the facility's Care Plans-Comprehensive policy, updated 7/18, showed: -Care plans were revised as information about the resident's condition change. -Changes in the resident's current condition must be reported to the Minimum Data Set (MDS) coordinator or Assistant Director of Nursing (ADON) so a review of the resident's assessment and care plan can be made. 1. Record review of the Resident #71's face sheet, printed on 12/14/21 showed the resident was admitted to the facility on [DATE] and had the following diagnoses: -Dementia (a progressive organic mental disorder characterized by chronic personality disintegration, confusion, disorientation, stupor, deterioration of intellectual capacity and function, and impairment of control of memory,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-12-14 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure dependent residents had baths or showers according to the resident's bath schedule and as needed for three sampled residents (Residents #80, #102, and 165) out of 37 sampled residents. The facility census was 250 residents. 1. Record review of Resident #80's admission Record showed he/she was admitted to the facility on [DATE] with the following diagnoses: -Hemiplegia and Hemiparesis (muscle weakness or partial paralysis on one side of the body) following a stroke affecting the right dominant side. -Acquired absence of Left leg above the knee. -End stage renal disease (ESRD- the kidneys have stopped working). -Dependence on renal dialysis (process of cleansing the blood by passing it through a special machine - necessary when the kidneys are not able to filter the blood). Record review of the resident's Care Plan, dated 9/18/21, showed he/she needs: -Assistance with all his/her Activity of Daily Living (ADL- dressing, grooming,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-12-14 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure accurate communication was maintained between the dialysis center and the facility for one sampled resident (Resident #80) out of 37 sampled residents. The facility census was 250 residents. A policy for dialysis communication was requested and not received at the time of exit. Record review of the undated facility and the dialysis center communication form showed the following areas to be filled out by the facility and the dialysis center: -The facility fills out the top half of the form with: --The resident's name and caregiver; --Primary care physician's name; --Date and time of arrival; --From what facility and the phone and fax numbers; --The resident's VS (vital signs- Blood Pressure, Pulse, Respirations, Temperature) and date and time taken; --Time of last meal, if resident needs a meal or snack, and type of diet he/she is on; --If the resident was on a fluid restriction and the amount; --Any significant alerts; --The facility nurse,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-12-14 · tag F0745 — failed to provide medically-related social services — isolated
    Provide medically-related social services to help each resident achieve the highest possible quality of life.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide medical-related social services for one sampled resident (Resident #126), who was severely cognitively impaired, out of 37 sampled residents. The facility census was 250 residents. The facility did not have a policy for Social Services. 1. Record review of Resident #126's face sheet showed: - The resident's diagnoses were: -Alzheimer's Disease (a slowly progressive disease of the brain that is characterized by impairment of memory and eventually by disturbances in reasoning, planning, language, and perception). -Major Depressive Disorder (a state of intense sadness or despair that has advanced to the point of being disruptive to an individual's social functioning and/or activities of daily living). -Dementia (a progressive organic mental disorder characterized by chronic personality disintegration, confusion, disorientation, stupor, deterioration of intellectual capacity and function, and impairment of control of memory, judgment, and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$67,052 in federal fines across 4 penalties.

  • $19,135 — penalty dated 2026-03-25
  • $16,536 — penalty dated 2025-05-23
  • $16,948 — penalty dated 2024-08-12
  • $14,433 — penalty dated 2024-06-17

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to AMA HOLDINGS — 13 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 2 of 51.6+0.4 vs chain
Health inspection 2 of 52.3-0.3 vs chain
Staffing 2 of 51.2+0.8 vs chain
Quality measures 4 of 52.3+1.7 vs chain
The other 12 homes this chain runs (chain average 1.6★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
MO OPERATION HOLDINGS DE SPE LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL99%since 01/25/2024
AMA HOLDINGS LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 10/19/2021
DEF HOLDINGS LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 10/19/2021
MARX, ASHERIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST; CORPORATE DIRECTORNO PERCENTAGE PROVIDEDsince 10/19/2021
WOLF, JACQUESIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST; CORPORATE DIRECTORNO PERCENTAGE PROVIDEDsince 10/19/2021
BRYANT, BENJAMINIndividualW-2 MANAGING EMPLOYEEsince 10/01/2021

CMS files one row per role, so the 9 rows in the source record cover these 6 parties — each is shown once here with every role it holds. Nothing is omitted.

3 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$27.1M
Net patient revenuemost recent cost report
+20.1%
Operating marginrevenue minus expenses
$3.3M
Related-party expense15% of expenses
Who pays — share of resident-days
Medicaid 72%Medicare 8%Other / private 20%

About 72% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $3.3M paid to related parties — landlords or management companies under common ownership — equal to about 15% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$232per resident / day
operating cost
$7,042per month
≈ monthly operating cost
$290per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in MO

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Missouri Medicaid page.

Typical monthly cost in Missouri
$6,741/mo
Nursing home (semi-private)
$7,604/mo
Nursing home (private)
$5,400/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 265786. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-05-23, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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