New Mark Rehab And Healthcare Center
11221 North Nashua Drive, Kansas City, MO 64155 · For profit - Limited Liability company · 199 certified beds · (816) 734-4433 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- it has an abuse, neglect, or exploitation citation (F0600), cited Mar 2025
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has a citation for mishandling residents’ money or property (F0568)
- it has 3 actual-harm citations
- inspectors recorded 1 serious finding as past non-compliance — the problem was found, fixed, and verified before the survey closed, so it is history rather than a current condition, but it is still worth asking what changed
- a high number of inspection citations overall (44) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $12,279 in federal fines (most recent 2025-09-26)
- its independent health-inspection rating is low (2/5)
- its payroll-based staffing rating is low (1/5)
- nursing-staff turnover (71%) runs well above the national median (45%)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 1 of 5 |
| Quality measuresSelf-reported by the facility | 3 of 5 |
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 3 of 5 |
| Long-stay residentspeople who live here | 4 of 5 |
| Short-stay residentsrehab / post-hospital | 2 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 2 to 1 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 15.9% | 18.1% | 15.4% | typical |
| Long-stay residents who lose too much weight | 8.6% | 5.3% | 5.4% | worse |
| Long-stay residents with a catheter left in their bladder | 0.0% | 1.1% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 1.1% | 2.3% | 2.0% | better |
| Long-stay residents with depressive symptoms | 40.2% | 18.5% | 6.5% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.0% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 8.0% | 4.1% | 3.3% | worse |
| Long-stay residents whose ability to walk worsened | 20.9% | 17.4% | 16.1% | worse |
| Long-stay residents on antianxiety or hypnotic medication | 33.8% | 25.6% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 91.3% | 90.9% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 3.1% | 4.5% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 16.4% | 17.8% | 21.2% | better |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 22.3% | 23.5% | 17.1% | worse |
| Short-stay residents who newly got an antipsychotic medication | 1.8% | 2.2% | 1.4% | worse |
| Short-stay residents given the seasonal flu vaccine | 45.9% | 63.5% | 79.4% | worse |
| Short-stay residents rehospitalized after admission | 21.8% | 26.0% | 22.6% | typical |
| Short-stay residents with an outpatient ER visit | 8.3% | 13.7% | 12.0% | better |
| Long-stay hospitalizations per 1,000 resident days | 1.22 | 2.11 | 1.67 | better |
| Long-stay outpatient ER visits per 1,000 resident days | 0.82 | 2.33 | 1.80 | better |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
Met the expected recovery: 53.9% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 117 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.22 therapist hours per resident per day in 2026Q1 — more than 26% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 17% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 10.2%CMS range 6.8–16.1 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 53.9% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 44.4% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 41.9% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 99.4% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 100.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 3.5% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 8.2% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.77 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 199 beds and averages 156.8 residents a day — about 79% occupied, or roughly 42 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.51 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.37 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.37 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.19 hrs/resident/day on weekends vs 3.64 on weekdays — 13% thinner on weekends. RN hours go from 0.41 to 0.28 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 71% is well above the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
44 citations, most serious first. The 14 most serious are shown; the remaining 30 are one tap away and print in full.
- Actual harm · Gcited before2025-09-26 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review the facility failed to ensure appropriate wound dressing orders were obtained and in place for one resident (Resident #2), when a negative pressure wound dressing (Wound Vac) was left in place from September 9, 2025 until September 19, 2025, causing the wound to open and bleed excessively when the dressing was removed. This effected one of four sampled residents. Facility census was 152.Review of the facility provided policy titled, Wound Management, dated October 24, 2022 showed:-Purpose is to provide a system for treatment and management of residents with wounds including pressure and non-pressure ulcers; -A resident who has a wound will receive necessary treatment and services to promote healing, prevent infection and prevent new pressure ulcers from developing; -A licensed nurse will perform a skin assessment upon admission, readmission, weekly and as needed for each resident, and implement a wound treatment per physician's order;-Per attending physician order the nursing staff will initiate treatment. Review of Resident #2…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2025-09-26 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to protect Resident #1's safety when he/she eloped from the facility and was later found in the facility parking lot with a laceration to the forehead. The facility census was 152.On November 17, 2025 , the Administrator was notified of the past noncompliance incident which occurred on September 7, 2025. On September 7, 2025 facility administration was notified of the incident, an investigation immediately began and corrective actions were implemented to include:-All staff education on wandering/elopement, falls, door alarms, door checks, behaviors/dementia and abuse/neglect, verification that all door alarms were functioning, verification all residents were accounted for on the memory care unit, care plan meeting with family, audit and update of elopement book, and audit and updating of wandering assessments for residents on the memory care unit. The noncompliance was corrected on September 7, 2025. Review of the facility's Wandering & Elopement Policy, dated October 24, 2022, showed: -The purpose of this policy is to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2025-03-26 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interviews and record review, the facility failed to protect the resident's right to be free from physical abuse when Resident #1 hit and restrained Resident #2 resulting in a scratch to Resident #2's left cheek, redness to his/her right eye, abrasion to right eyebrow, and redness and bruises to the right forearm and bicep. The facility census was 153. Review of the facility's Abuse Prevention and Prohibition Program, revised 10/24/22, showed: - Each resident has the right to be free from abuse. The facility has zero-tolerance for abuse. Staff must not permit anyone to engage in verbal, mental, sexual, or physical abuse of residents; - The facility maintains adequate staffing on all shifts to ensure that the needs of each resident are met; - The facility conducts an ongoing review and analysis of abuse incidents and implements corrective actions to prevent future occurrences of abuse; - Resident assessments and care planning are performed to monitor resident needs and address behaviors that may lead to conflict; - Resident to resident altercations must be reported if the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2024-02-13 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to provide supervision and protective oversight for one sampled resident (Resident #1) when he/she was found with an acute oblique (break is at an angle) fracture to the right femur. The facility census was 105. Review of the facility's Positioning Policy/Procedure, dated March 2021, showed: -Any resident is an appropriate candidate for the Positioning Program if he/she: -Is unable to turn and get into position independently -Needs assistance in turning or positioning due to any mental or physical limitation. -Before determining which Positioning Program best meets the resident's needs, caregivers should assess: -Resident ability to assist with positioning and turning. -The need for learning specific positioning techniques. -Risk factors such as: contractures, fracture, confusion. 1. Review of Resident #1's admission Minimum Data Set (MDS), a federally mandated assessment completed by staff, dated 11/27/2023, showed: -He/She is usually understood and sometimes makes understands. He/She has moderately impaired…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-01-26 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to provide a safe and comfortable home like environment when the facility's heating system was not able to maintain comfortable temperatures for the residents. This deficient practice affected four (Resident #2, #3, #4, and #5) of five sampled residents. The facility census was 158.Review of the facility policy titled, Extreme Weather, dated 08/25/23, showed:-The purpose of the policy was to provide residents, visitors, and staff with comfortable and safe environment during extreme weather; -The facility responds to extreme weather in a prompt manner to protect the health and safety of residents; -During extreme cold weather, the facility will provide extra blankets to whom desire them, obtain additional clothing for residents with insufficient warm clothing, provide additional warm beverages for resident who desire them, and facility staff will assess residents for comfort and take additional measures to promote a comfortable environment as…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-01-26 · tag F0627 — isolatedEnsure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide a discharge notice to the resident and his/her Durable Power of Attorney (DPOA) and follow appropriate discharge procedures and complete discharge documentation, for one resident (Resident #1) of five sampled residents. The census was 158.Review of the facility policy titled, Transfer and Discharge, dated 10/24/2022, showed:-The purpose of the policy is to ensure that residents are transferred and discharged from the Facility in compliance with state and federal laws and to provide complete, safe and appropriate discharge planning and necessary information to the continuing care provider; -The facility may transfer or discharge a resident for the following reasons: The discharge is necessary for the resident's welfare and resident's needs cannot be met in the facility; the discharge is appropriate because the resident's health has improved, the safety of individuals in the Facility is endangered by the resident's presence, the health of the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2026-01-06 · tag F0658 — failed to meet professional standards of care — widespreadEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure that licensed staff's responsibilities were completed according to acceptable standards of professional clinical practice when two licensed nurses RN-A, LPN-A and the Social Worker (SSD) failed to document a change or update of one resident's condition in the clinical medical record (the clinical medical record is accessible to all facility nursing staff and providers) that would have allowed other clinical staff to know what changes or updates had been done for one Resident (Resident #1), when Resident #1 had a critical potassium lab level and refused to be taken to the hospital for potassium to be replaced, and then unexpectedly died three days later. Additionally, the facility failed to assure staff provided care and treatment in accordance with professional standards of practice for three sampled residents, (Resident #2, #3 and #4) when medications were not administered as ordered by the physician. This affected a total of 4 residents out of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-12-31 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to follow their policy and ensure an alleged allegation of sexual abuse of Resident #1 was reported to law enforcement and the state survey agency within two hours. The facility census was 161. Review of the facility policy titled, Abuse Prevention and Prohibition Program, dated 10/24/2022, showed:-The purpose of this policy is to ensure the Facility establishes, operationalizes, and maintains an Abuse Prevention and Prohibition Program designed to screen and train employees, protect residents, and to ensure a standardized methodology for the prevention, identification, investigation, and reporting of abuse, neglect, mistreatment, misappropriation of property, and crime in accordance with federal and state requirements; -Each resident has the right to be free from abuse;-The Facility has zero-tolerance for abuse of resident's;-Staff must not permit anyone to engage in sexual abuse of a resident; -The Facility is committed to protecting residents from…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-12-31 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to follow their policy and ensure an alleged allegation of sexual abuse of Resident #1 was investigated. The facility census was 161.Review of the facility policy titled, Abuse Prevention and Prohibition Program, dated 10/24/2022, showed:-Each resident has the right to be free from abuse; -The Facility has zero-tolerance for abuse, staff must not permit anyone to engage in sexual abuse;-The Facility is committed to protecting residents from abuse by anyone, including other residents, -The Administrator is responsible for coordinating and implementing the Facility's abuse prevention policies, procedures, training programs, and systems. -Investigation: The Facility promptly and thoroughly investigates reports of resident abuse, mistreatment, neglect, injuries of an unknown source or criminal acts;-If the Administrator receives a report of an incident or suspected incident of resident abuse, mistreatment, neglect, injuries of an unknown source or crime, the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-11-21 · tag F0557 — patternHonor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to treat residents with dignity and respect when staff allowed Resident #7 to scream and yell in the halls and dining room of the facility. This affected two sampled residents (Resident #2 and Resident #5). The facility census was 158. Review of the facility's policy titled, Resident Rights, dated 5/1/23, showed:-All residents have a right to a dignified existence, self-determination;-The facility must treat each resident with respect and dignity;-The facility will protect the rights of the resident.Review of the facility's policy titled, Privacy and Dignity, dated 10/24/22, showed the facility will promote resident care in a manner that maintains or enhances dignity and respect, in full recognition of each resident's individuality.1.Review of Resident #7's admission Data Set Minimum Data Set, (MDS, a federally mandated assessment tool completed by facility staff) dated 10/15/25 showed:-Severe cognitive impairment;-Dependent on staff for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-11-21 · tag F0677 — failed to help fully-dependent residents with daily care — patternProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to provide basic Activities of Daily Living (ADLs: tasks completed in a day to care for oneself) to ensure residents were clean, dry, and free of odor. The facility failed to provide incontinence care in a timely manner for four sampled residents (Resident #10, #1, #4, and #3); failed to ensure four residents were free of offensive body odor (Resident #10, #1, #4, #3) out of 28 sampled residents. The facility census was 158. Review of the facility provided policy titled, Perineal Care, dated October 24, 2022 showed: -Purpose is to maintain cleanliness, reduce odor and prevent skin breakdown;-Perineal care is provided as part of a resident's hygienic program, a minimum of once daily and per resident need; Review of the facility provided policy titled, Care and Services, dated October 24, 2022 showed:-Purpose is to ensure that all residents receive the necessary care and services based on an individualized comprehensive assessment;-Residents are…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-11-21 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to ensure one resident with potential for skin breakdown was free of preventable pressure ulcers when Resident #10 was not provided timely incontinent care and had open area to his/her buttocks. The facility census was 158. Review of the facility provided policy titled, Perineal Care, dated 10/24/2022 showed the purpose was to maintain cleanliness and prevent skin breakdown.Review of the facility provided policy titled, Care and Services, dated 10/24/2022 showed the facility will have sufficient staff to provide services to residents, to provide nursing and related services to assure resident's attain or maintain highest practicable physical well being.Review of the facility provided policy titeled, Wound Management, dated 10/24/2022 showed:- Residents will receive necessary services to promote healing, prevent infection and prevent new pressure ulcers from developing;- Upon identification of a new wound the licensed nurse wil measure the wound, initiate a Wound Monitoring Record Sheet and implement a wound…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-06-19 · tag F0677 — failed to help fully-dependent residents with daily care — patternProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure dependent residents who were unable to carry out activities of daily living (ADLs) received the necessary services to maintain good personal hygiene when staff failed to ensure they provided perineal to meet the needs of three residents (Resident #72, #56, and #103), out of the sampled 32 Residents. The facility census was 162. Review of the facility's Care and Services Policy, revised 10/24/22, showed: -Care and services are provided a in manner that consistently enhances self esteem and self worth. Review of the facility's Perineal Care Policy, revised 10/24/22, showed: -Perineal care is provided to maintain cleanliness of the resident and to reduce odor, prevent infection and reduce skin breakdown; -Perineal care is provided as part of a resident's care; -Perineal care is provided a minimum of once daily and as needed per resident. 1. Review of Resident 72's quarterly MDS dated [DATE], showed: -Severe cognitive impairment;…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-06-19 · tag F0695 — failed to provide proper breathing / tracheostomy care — patternProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed provide proper respiratory care when staff failed to document the date when oxygen tubing was cleaned and failed to properly store oxygen accesories at the bedside for three residents (Residents #119, #126, and #253) resulting in possible exposure to bacteria during oxygen usage. This affected three of 32 sampled residents. The facility census was 162. Review of the facility's Oxygen administration policy not provided; 1. Review of Resident #253's Care Plan, dated 6/9/25, showed: - Resident has COPD (lung disease) with risk of shortness of breath. Maintain resident's O2 levels with a flow rate of two liters per minute via a nasal cannula as needed to maintain oxygen saturation levels above 90%; - Check O2 saturation every shift and as needed; - Give medications, treatments, for COPD as ordered, monitor for effectiveness; Review of Resident's Physician Order Summary Report, dated 6/19/25, showed: - Diagnoses: stroke, dementia, COPD, and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 30 citations
- Potential for harm · Ecited before2025-06-19 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to store, prepare and serve food in accordance with professional standards of food safety when staff failed to dispose of expired food items, failed to properly label and seal opened food items, failed to wear hairnets and failed to maintain cleanliness in the refrigerators, freezer, and storerooms. This affected all residents by putting them at risk for food borne illness. The facility census was 162. Review of facility policy, Cleaning Schedule Dietary Services, revised 10/24/22, showed: - The dietary staff will maintain a sanitary environment in the dietary department by complying with the routine cleaning schedule developed by the Dietary Manager; - The cleaning schedule includes tasks assigned to specific positions within the dietary department; - Dietary staff will initial next to the assigned task once it is completed; - The Dietary Manager monitors the cleaning schedule to ensure compliance; Review of facility policy, Food…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-06-19 · tag F0699 — isolatedProvide care or services that was trauma informed and/or culturally competent.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, and record review, the facility failed to, provide supportive services, or develop a care plan that directed interventions for facility staff to utilize to protect the resident and prevent trauma from recurring for one resident who was identified as having a past traumatic life event (Resident #26), out of 32 sampled residents. The facility census was 162. Review of the facility's Care and Services Policy, revised 10/24/22, showed: -Care and services are provided a in manner that consistently enhances self esteem and self worth; -Behavior health encompasses and residence whole emotional and mental well-being which includes the identification of needed care and services; -A resident who is diagnosed with mental disorder or psychosocial adjustment difficulty will receive appropriate treatment in accordance with assessed behavioral needs. The facility did not provide a Trauma Informed Care Policy. 1. Review of Resident #26's Quarterly Data Set (MDS), a federally mandated assessment instrument completed by facility staff, dated 05/22/25, showed: -Moderate cognitive…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-05-02 · tag F0628 — isolatedProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review, the facility failed to provide an appropriate discharge when staff failed to provide written notice of discharge that included the date and location the resident would be discharge to, statement of appeal rights and the name, address, or telephone number of the Office of the State Long Term Care Ombudsman (advocates for the residents in nursing facilities) to one sampled resident (Reisdent #1). The facility's census was 161. Review of facility policy regarding Transfer and Discharge, revised 10/24/22, showed: - The facility may not transfer or discharge a resident while the appeal to the notice of transfer/discharge is pending, unless it is documented that failure to transfer or discharge the resident would endanger the health or safety of the resident or other individuals; - In cases in which 30 days' notice is not possible, the notice of transfer or discharge should be provided to the resident or resident representative as soon as practicable; - Documentation of written…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-04-11 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and facility policy review, the facility failed to ensure air vents were clean, stored food was dated after opening and sealed from contamination, and staff wore hair restraints while in the kitchen. This had the potential to affect 98 of 99 residents who resided in the facility and consumed food prepared from the facility's kitchen. Findings include: 1. During an initial tour of the kitchen on 04/08/24 at 8:40 AM, with the Dietary Director (DD), the following observations were made: Walk-in Freezer and kitchen: a. One large clear bag, containing pork sausage links, was observed open and undated. b. One bag of pepperoni with saran wraps around the outside was observed open and undated. c. One large bag of frozen cheese raviolis was observed undated. d. One large box of turkey breakfast sausage was observed open and exposed to the air. e. Two large clear bags of French toast were observed undated. f. One large clear bag of tater tots was observed undated. g. One large clear bag of shredded hash brown, was observed undated. Walk-in Refrigerator and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-04-11 · tag F0552 — isolatedEnsure that residents are fully informed and understand their health status, care and treatments.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure one resident and/or representative of five residents (Resident (R) 78) reviewed for unnecessary medications, out of a total sample of 25 residents, was informed of the risk and benefits of a physician ordered antipsychotic medication. This failure placed the resident and/or representative at risk of not knowing the risks and benefits of the use of medications. Finding included. Review of the Face Sheet, located in the Face Sheet tab of the electronic medical record (EMR), revealed R78 was admitted to the facility on [DATE] with Alzheimer's disease and major depressive disorder. Review of an 08/02/23 Physician Order located in the Orders tab of the EMR revealed, Abilify [an antipsychotic medication used as an add-on treatment for adults with major depressive disorder] 5 mg [milligrams] at bedtime. Review of the quarterly Minimum Data Set (MDS) located in the MDS tab of the EMR with an Assessment Reference Date (ARD) of 09/29/23 revealed R78 had a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-04-11 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to maintain a clean and comfortable environment for one of 25 sample residents (Resident (R) 67). Findings include: Review of R67's Face Sheet, located in the electronic medical record (EMR) under the Resident tab, revealed R67 was initially admitted on [DATE] with diagnoses that included Gillain-Barre syndrome, chronic congestive heart failure, chronic obstructive pulmonary disease, major depression, anxiety disorder, and delusional disorder. Review of R67's annual Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 02/16/24 revealed a Brief Interview for Mental Status (BIMS) score of 15 out of 15, which indicated R67 was cognitively intact. During an observation and interview on 04/08/24 at 11:10 AM, R67 was observed in bed. The sliding door track was observed to have a heavy build-up of dirt and grime and there were four small black ants roaming from the door to under the bed. The head of the bed was observed to be raised at…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-04-11 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, interview, and policy review, the facility failed to protect the resident's right to be free from physical abuse by a resident for one resident of four residents (Resident (R) 51) reviewed for abuse out of a sample of 25 residents. R96 bit R51's arm after R51 reached for a blanket R96 was using. Findings include: Review of R96's ''admission Record,'' located in the ''Profile'' tab of the electronic medical record (EMR), revealed R96 admitted to the facility on [DATE] with diagnoses including frontotemporal neurocognitive disorder, dementia, impulse disorder, and delusional disorder. Review of R96's quarterly ''Minimum Data Set (MDS)'' with an Assessment Reference Date (ARD) of 01/19/24 revealed a ''Brief Interview for Mental Status (BIMS)'' was unable to be completed due to R96 rarely being understood. Review of R96's care plan, located under the ''Care Plan'' tab of the EMR and dated 05/19/23, revealed ''The resident has socially inappropriate/disruptive and aggressive behaviors.''…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-04-11 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, interview, and policy review, the facility failed to report an injury of unknown origin to the State Survey Agency (SSA) and failed to report a resident-to-resident altercation to the Abuse Coordinator and the SSA within two hours for two residents out of four residents (Resident (R) 96 and R51) reviewed for abuse out of a sample of 25. Findings include: 1. Review of R96's admission Record, located in the Profile tab of the electronic medical record (EMR), revealed admission to the facility on [DATE] with diagnoses including frontotemporal neurocognitive disorder, dementia, impulse disorder, and delusional disorder. Review of R96's quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 01/19/24 revealed a Brief Interview for Mental Status (BIMS) was unable to be completed due to R96 rarely being understood. Review of the facility's Event Report dated 10/24/23 revealed R96 was in the television (TV) area sitting on sofa when she was noted to have small purplish bruised…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-04-11 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, interview, and policy review, the facility failed to conduct a thorough investigation for an injury of unknown origin and a resident-to-resident altercation for two residents of four residents (Resident (R) 96 and R51) reviewed for abuse out 25 sampled residents. Failure to thoroughly investigate injuries of unknown origin and resident-to-resident altercations could place vulnerable residents at risk. Findings include: 1. Review of R96's admission Record, located in the Profile tab of the electronic medical record (EMR), revealed admission to the facility on [DATE] with diagnoses including frontotemporal neurocognitive disorder, dementia, impulse disorder, and delusional disorder. Review of R96's quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 01/19/24 revealed a Brief Interview for Mental Status (BIMS) was unable to be completed due to R96 rarely being understood. Review of R96's care plan, located under the Care Plan tab of the EMR and dated 05/19/23,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-04-11 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, interview, and facility policy, the facility failed to revise the care plan of two of 25 sampled residents (Resident (R) 66 and R55). R66 did not have a revision to the care plan for a diagnosis of Post Traumatic Stress Disorder (PTSD). R55's care plan was not updated to include the use of her specialized wheelchair. This failure created an increased risk for the residents to receive care and services not appropriate for their current clinical condition. Findings include: Review of R66's electronic medical record (EMR) Profile tab, indicated R66 was admitted on [DATE]. R66's quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 02/02/24 revealed R66's Brief Interview for Mental Status (BIMS) score of 14 of 15 which indicated R66 was cognitively intact. Per the MDS, R66 had a diagnosis of PTSD, R66's total severity score for depression during the assessment period equaled a six out of ten score and indicated R66 had little interest or pleasure in doing things seven to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-04-11 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure two residents of 25 sampled residents (Resident (R) 55 and R67) received care and treatment in accordance with professional standards of practice. The facility failed to ensure a wheelchair headrest was placed to support R55's head and that the foot pedal was applied to support her left leg. In addition, the facility failed to obtain a dermatology appointment for R67 in a timely manner, due to a skin condition that caused excessive itching. Finding included. 1. Review of the Face Sheet, located in the Face Sheet tab of the electronic medical record (EMR), revealed R55 was admitted to the facility on [DATE] with Alzheimer's disease. Review of the annual Minimum Data Set (MDS) located in the MDS tab of the EMR with an Assessment Reference Date (ARD) of 02/09/24 revealed R55 had a staff assessed Brief Interview of Mental Status (BIMS) of three out of 15 which indicated she was severely impaired in cognition. Per the MDS, R55 had…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-04-11 · tag F0688 — failed to keep residents mobile / prevent decline — isolatedProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, record review, review of the facility policy, the facility failed to ensure one of four residents (Resident (R) 34) reviewed for range of motion (ROM) limitation out of 25 sample residents received appropriate services to increase her ROM and/or prevent a decrease in her ROM. This failure placed the resident at risk for increased contractures and a diminished quality of life. Findings included. Review of the Face Sheet, located in the Face Sheet tab of the electronic medical record (EMR), revealed R34 was admitted to the facility 03/11/21 with diagnoses that included a stroke with right-sided hemiplegia (paralysis on one side of the body) and cerebral palsy. Review of the quarterly Minimum Data Set (MDS), located in the MDS tab of the EMR, with an Assessment Reference Date (ARD) of 03/15/24 revealed R34 had a Brief Interview of Mental Status (BIMS) score of 15 which indicated she was cognitively intact for daily decision-making and did not receive restorative therapy. Per the MDS, R34 had functional limitations in range of motion on one side for both…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-04-11 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure one of two residents (Resident (R) 44) reviewed for respiratory care out of 25 sampled residents received care consistent with professional standards of practice. The facility failed to ensure R44's nebulizer tubing and pipe were placed into a covered bag to minimize spread of pathogens. This failure placed R44 at risk for infection. Findings included. Review of the Face Sheet located in the Face Sheet tab in the electronic medical record (EMR) revealed R44 was admitted to the facility on [DATE] with diagnoses that included heart failure and chronic obstructive pulmonary disease (COPD). Review of a 10/19/23 Physician Order located in the Orders tab of the EMR revealed, Ipratropium-albuterol [DuoNeb-a medication used to aid in shortness of breath] 0.5mg [milligrams]-3mg (3 ml) per nebulized inhalation four times a day. Review of the quarterly Minimum Data Set (MDS) located in the MDS tab of the EMR with an Assessment Reference Date…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-04-11 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review, and review of facility policy, the facility failed to complete an Abnormal Involuntary Movement Scale (AIMS-a test that rates involuntary muscle movements on residents who are administered antipsychotic medications) assessment for one resident (Resident (R) 78) and failed to have a stop date and diagnosis for use of an as needed (PRN) psychotropic medication for one resident (R59) out of five residents reviewed for unnecessary medications in a total sample of 25 residents. This failure placed residents at risk for unrecognized side effects and a diminished quality of life. Findings included. 1. Review of the Face Sheet located in the Face Sheet tab of the electronic medical record (EMR) revealed, R78 was admitted to the facility on [DATE] with Alzheimer's disease, dementia, and major depressive disorder. Review of an 08/02/23 Physician Order located in the Orders tab of the EMR revealed, Abilify [an antipsychotic medication used as an augmentation with an antidepressant…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-04-11 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and review of facility policy, the facility failed to ensure an insulin pen was removed from one medication cart after 28 days for one of 18 Kwik pens (Resident (R) 46) that were observed for open date and expiration date on three of three nurse medications. This failure to ensure insulin pens were removed from the medication cart timely, placed the resident at risk for receiving ineffective medication and health complications. Findings included: During an observation with Registered Nurse (RN) 3 on [DATE] at 3:08 PM, the 200 Hall nurse medication cart revealed three Kwik pens. Review of R46's Kwik pen revealed an open date of 2-24, and the expiration date was smudged as not to be legible. RN3 was asked when was the last time R46 had received insulin from this Kwik pen. RN3 stated, On [DATE] when his blood sugar was 375. RN3 confirmed the Kwik pen was expired. Review of the Physician Orders located in the Orders tab of the electronic medical record (EMR) revealed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-04-11 · tag F0908 — failed to keep essential equipment working — isolatedKeep all essential equipment working safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and staff interview, the facility failed to ensure the reach-in refrigerator was properly maintained. This had the potential to affect 98 of the 99 residents who consume food from the kitchen. Findings include: 1. Observations during the tour of the kitchen on 4/08/24 at 8:40 AM revealed the reach-in refrigerator had a leak that resulted in about an inch of water holding at the bottom of the refrigerator. There was a cookie sheet with several condiments on it on the bottom shelf, the water was almost to the rim of the cookie sheet. There were several boxes of Jello that were visibly wet from the leak. The water was extending onto the floor when the doors were opened. 2. Observations during the tour of the kitchen on 04/09/24 at 10:54 AM revealed the reach-in refrigerator continued with the water build-up on the bottom shelf, one thick slice of cheese wrapped in saran wrap observed submerged in the water. Dietary Staff (DS) 2 was immediately interviewed. DS2 said that the reach-in freezer had been leaking for at least 6 months, and that the water would sometimes…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-09-29 · tag F0550 — failed to protect resident dignity and rights — patternHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility staff failed to sit next to residents while assisting them to eat, rather than standing over them for two sampled residents (Resident #68 and #52), honor resident preferred choices in meal preferences for one sampled resident (Resident #19), and failed to provide meals to all residents at a table at the same time for three residents (Resident #58. #68 and #72); failed to provide oral care for one resident (Resident #30) and failed to provide one resident a table to sit at during meals (Resident #52) . The facility failed to ensure one of 22 sampled residents. The facility census was 110. Review of the facility's policy for resident choices and preferences, revised 1/21, showed, in part: - The residents have the right to make choices about aspects of their lives that are significant to them; - When a resident dislikes the meal choices, they are offered substitutions or choices as appropriate and in accordance with his/her preferences, with consideration for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-09-29 · tag F0558 — failed to accommodate residents' needs and preferences — patternReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review the facility failed to provide reasonable accommodation of needs when they did not provide ease of access for three residents (Resident's #42, Resident #5 and Resident #96) out of the 22 sampled residents, to enter in and exit out of the facility's courtyard area independently. The facility census was 110. Review of the facility's Resident's Rights policy revised January 2021 showed: - It is the facility's responsibility to accommodate individual needs, and preferences of and abide by the resident's right of choice and self -determination will be balanced against protecting the resident. The responsibility to respect a residents choice is balanced by considering the potential impact of these choices on other individuals and on the the facility's obligation to protect the residents from harm. Activities are an important right for a resident to have choices to participate in preferred activities. The facility's physical environment and staff behaviors will be…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-09-29 · tag F0568 — patternProperly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to ensure they kept resident's money separated from the facility's operating account. This effected six additionally sampled residents. The facility census was 110. Review of the facility policy titled Guidelines for Maintaining the Resident Trust Fund Account, dated 12/18/18, included the following: - This facility will establish and maintain a system that assures full, complete and separate accountings of each resident ' s personal funds entrusted to the facility on the resident ' s behalf. A separate statement will be maintained for each resident that will show every disbursement and every deposit made on the resident's behalf; - The facility will deposit all funds of the resident in an interest-bearing account that is separate from any of the facility operating accounts and all interest will be credited monthly to the resident fund account with a separate accounting for each resident's share; - Written receipts will be issued for cash received. 1. Review of the facility's aging report (a report used to determine if the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-09-29 · tag F0658 — failed to meet professional standards of care — patternEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews, the facility failed to follow acceptable standards of practice for two sampled residents (Resident #51 and #37), when the staff failed to administer medications per the physician's order; and failed to obtain an order for bed cane rails for four residents (Resident #30, #69, #103 and #79) out of 22 sampled residents. The facility census was 110. Review of the facility's medication administration policy, updated on 1/2021 showed: -It is the policy of the facility to retain, store, administer, and document compliance with Federal and State regulations and in accordance with current standards of practice and guidelines for medication management. -Physician's medication orders must be reviewed and renewed. -Orders must be signed and dated when ordered and maintained in chronological order. -The resident has the right to receive services in the facility with reasonable accommodation. -The resident has the right to be informed of changes in care. -This facility endeavors to treat…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-09-29 · tag F0700 — patternTry different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review, the facility failed to ensure the safety of residents that use U-rails (rails installed at the head of the bed on one or both sides of the bed that is in the shape of an upside-down U), failed to do an entrapment assessment when the rails where initiated, failed to review the risks and benefits of the rails and obtain consent for the use of the rails, for four of 22 sampled residents, (Resident #30, #69, #79, and #103). The facility census was 110. The facility did not provide a policy for cane bed rails. 1. Review of Resident #30's significant change in status Minimum Data Set, (MDS) a federally mandated assessment instrument completed by facility staff, dated 7/8/22 showed: - Cognitive skills severely impaired; - Physical behavior directed at others occurred one to three days; - Rejected care occurred one to three days; - Wandering occurred one to three days; - Dependent on the assistance of two staff for bed mobility, dressing and toilet use; - Required…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-09-29 · tag F0804 — failed to serve food at safe, palatable temperature — patternEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, and record review, the facility failed to assure staff served food that is of a safe and acceptable temperature to the residents. The facility census was 110. Review of the facility's Food Temperatures policy, dated May 2015, showed: -The Dietary Services Manager or designee is responsible for seeing that all food is the proper serving temperature(s) before trays are assembled. -Hot food should be at least 120 degrees Fahrenheit when served to the resident. Observation of the lunch meal preparations on 9/28/2022 showed: -11:19 A.M.: Dietary Staff B began preparing the plates for the residents on Unit 1. Plates were placed into the portable heated transport rack uncovered. -11:31 A.M.: The test tray is completed and placed into the portable heated transport rack. -11:36 A.M.: The portable heated transport rack arrives on Unit 1. The dietary staff member left the portable heated transport rack in the hall outside the Unit 1 dining room, unplugged. -11:54 A.M.: Nursing staff moved the portable heated transport rack to the Unit 1 dining room and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-09-29 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interviews and record review, the facility failed to store food in a safe sanitary manner and failed to maintain the kitchen in a sanitary manner. This has the potential to affect all facility residents who receive food from the facility kitchen. The facility census was 110. Review of the facility's Safe Food Handling policy, dated May 2015, showed: -All food should be tightly sealed with an identifying label and date. Observation of the kitchen on 9/26/2022 at 11:26 A.M., showed: -Walk-in Refrigerator: -Large pan of meatballs, covered with plastic wrap, no label or date. -Two aerosol cans of whipped cream, no date. -One open bag of shredded mozzarella cheese, no date. -Two door Fridge: -Open package of sliced cheese, no label or date. -Walk-in Freezer -Twelve cookies, individually bagged, no label or date. -Two bags chopped chicken, no label to identify the food or date of when opened. -One blue plastic bag, open, of corn on the cob, no label or date. -One open bag of potato patties, no label or date. -Icicles hanging from the cooling unit in the back of the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-09-29 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to maintain an infection prevention and control program designed to help prevent the development and transmission of communicable diseases and infections, when the facility failed to implement their policy regarding employee tuberculosis testing when they did not provide a second step of the test timely. The facility census was 110. Review of the facility's undated policy titled Tuberculosis (TB) Control included the following: - All employees will be screened for TB; - Once the decision has been made to employ an individual, the individual will be asked for documentation of a prior purified protein derivative (PPD) TB Test: o If the employee does not have documentation of a prior PPD; the first step PPD will be administered by the nursing department, documented on the employee immunization record, and must be read prior to or no later than start date; o If the employee has documented evidence of prior two step PPD, the decision tree for employee accepts position will be followed; o If the employee has had a documented…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-09-29 · tag F0909 — failed to maintain a comfortable temperature — patternRegularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, facility staff failed to complete entrapment assessments for four residents with side rails (Residents #30, #69, #103 and #79) to ensure the environment remained safe and free of accident hazards. The facility census was 110. Facility did not have a policy regarding bed canes. 1. Review of Resident #69's quarterly Minimum Data Set (MDS), a federally mandated assessment instrument completed by staff, dated 8/5/22 showed: -Brief Interview for Mental Status (BIMS, an interview conducted by staff to determine the residents ability to answer questions appropriately and make decisions) of 4; the resident is unable to make decisions and answer questions appropriately; -Extensive assistance of one staff member for transfers and bed mobility; -Diagnoses of Alzheimer's disease (is a progressive neurologic disorder that causes the brain to shrink (atrophy) and brain cells to die.), Depression (is a mood disorder that causes a persistent feeling of sadness and loss of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-09-29 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interviews, the facility failed to provide a safe, clean, and homelike environment for residents. The facility census was 110. 1. Observation on 9/28/22 beginning at 7:45 A.M. showed the following: - room [ROOM NUMBER]- Three broken tiles by the bed; - room [ROOM NUMBER]- Large scratches and gouges on the wall behind the bed; - ¾ inch () by four inch crack on the wall by the exit to from unit 1; - #303- large area of the wall behind door damaged, the from the door opener at the top. - room [ROOM NUMBER]- large gouges in about a thee foot by four foot area behind the bed; - 316 - a 2 to 3 hole in the bathroom door; - 317 - area of the laminate floor missing by the toilet approximate size of a baseball; - Unit 3 shower room- 2 by 4 area on the ceiling where the ceiling texture was peeling; - room [ROOM NUMBER]- 8 crack in the floor in front of the toilet, 301 A bed frame is dirty - privacy curtain with a dark substance around the bottom and edges of the curtain. Split food and fluid down…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-09-29 · tag F0625 — isolatedNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to issue written notice of transfer for one residents (Resident #86). The facility census was 110. Review of the facility Bed-hold Notice and Return/readmission policy, dated January 2022, showed: -It is the policy of this facility to to provide written bed hold policy when a resident is admitted and upon transfer to a hospital or goes on therapeutic leave. -These bed hold policies apply to all residents and require that two notices are issued relation to the bed-hold policies: -The first notice of bed-hold policy is given well in advance of any transfer, usually at admission. -The second notice, which specifies the duration of the bed-hold policy, will be issued at the time of transfer. In cases of emergency transfer, the bed-hold notice either accompanies the resident or is provided to the family, surrogate, or representative within 24 hours of the transfer. 1. Review of Resident #86's MDS entry and discharge information on 9/27/2022, showed: -The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-09-29 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, and record review, the facility failed to maintain medication storage when loose pills were found in the medication cart and expired medication was found in the medication room; failed to date an opened vial of insulin and ensure staff were able to read the opened and expiration date on a vial of insulin for one (Resident #9) of 22 sampled residents, The facility census was 110. Review of the facility's undated policy for storage of medications, showed, in part: - Medications must be stored in the container in which they were received; - No discontinued, outdated, or deteriorated drugs or biological's may be retained for use. All such drugs must be returned to the issuing Pharmacy or destroyed in accordance with established guidelines. 1. Observation and interview on 9/28/22 at 11:11 A.M., in the medication room for Unit 1 showed: - 50 bisacodyl suppositories expired 6/2022; - Resident #9 had an opened vial of Lantus (long acting) insulin which staff had dated when it was opened but was unable to read the date or read the expiration date; -…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-09-29 · tag F0805 — failed to prepare food in a form residents can eat — isolatedEnsure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and interview, the facility failed to ensure the pureed food was prepared to a smooth and appropriate consistency. This had the potential to affect all residents in the facility who receive a pureed diet (a texture-modified diet in which all foods have a soft, pudding-like consistency). The facility census was 110. Review of the facility's Types of Diets policy, dated May 2015, showed: -Pureed Diet: This diet is for the edentulous resident and residents with swallowing difficulties. Foods are blended to a mashed potato consistency or altered to meet the needs of the resident, using as little liquid as possible. Observation of lunch meal preparation on 9/28/2022 at 10:45 A.M., showed: -Dietary staff C began preparing the pureed lunch meal. -He/she placed cut up pieces of breaded chicken breast into the food processor. -He/she then turned on the food processor and began adding water from a pitcher until it was the desired consistency. -He/she did not use a recipe. Observation of pureed lunch meal on 9/28/2022 at 12:32 P.M., showed: -Breaded Chicken breast: Very…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-09-29 · tag F0882 — isolatedDesignate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to employ an infection preventionist (IP) on at least a part-time basis. The facility census was 110. Review of the facility's Infection Surveillance policy, dated May 2016, showed: -The IP will be the hub of the Antibiotic Stewardship Program (ASP). They will have the knowledge and expertise to effectively develop, implement and monitor the ASP. -The IP or designee will be responsible to audit the clinical assessment documentation at the time of antibiotic prescription. -The IP or designee will be responsible for auditing the completeness of antibiotic prescribing documentation to include dose, route, start date, end date, days of therapy, and indication. -The IP or designee will monitor antibiotic imitation. -The IP or designee will track antibiotic resistant infections. During an interview on 9/29/2022 at 1:36 P.M., the Assistant Director of Nursing (ADON) said: -He/ she has completed the videos and training, but has not taken the test. -On 9/27/2022, Corporate provided the ADON an Infection Prevention and Control plan…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$12,279 in federal fines across 2 penalties.
- $4,261 — penalty dated 2025-09-26
- $8,018 — penalty dated 2024-02-13
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to AMA HOLDINGS — 13 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 1 of 5 | 1.6 | -0.6 vs chain |
| Health inspection | 2 of 5 | 2.3 | -0.3 vs chain |
| Staffing | 1 of 5 | 1.2 | -0.2 vs chain |
| Quality measures | 3 of 5 | 2.3 | +0.7 vs chain |
The other 12 homes this chain runs (chain average 1.6★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| NEW MARK HOLDINGS LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 09/01/2024 |
| AMA HOLDINGS LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 09/01/2024 |
| ASJ NEW MARK LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 09/01/2024 |
| DEF HOLDINGS LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 09/01/2024 |
| NEW MARK PARTNERS LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 09/01/2024 |
| YDSR LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST; ADP OF THE SNF | NO PERCENTAGE PROVIDED | since 09/01/2024 |
| MARX, ABIGAIL | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 09/01/2024 |
| MARX, ASHER | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL | NO PERCENTAGE PROVIDED | since 09/01/2024 |
| REISS, DOVI | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST; MANAGING CONTROL - GOVERNING BODY; ADP OF THE SNF | NO PERCENTAGE PROVIDED | since 09/01/2024 |
| WOLF, ESTHER | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 09/01/2024 |
| WOLF, JACQUES | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL | NO PERCENTAGE PROVIDED | since 09/01/2024 |
| LOCUST POINT PRIVATE CREDIT FUND III LP | Organization | 5% OR GREATER MORTGAGE INTEREST | — | since 09/01/2024 |
| NEW MARK PROPERTY LLC | Organization | 5% OR GREATER MORTGAGE INTEREST; ADP OF THE SNF | — | since 09/01/2024 |
| YOCUM, RUSSELL | Individual | MANAGING CONTROL - GOVERNING BODY; ADP OF THE SNF | — | since 04/01/2025 |
| LTC CONSULTING SERVICES LLC | Organization | ADP OF THE SNF | — | since 09/01/2024 |
| M13 FAMILY TRUST | Organization | ADP OF THE SNF | — | since 09/01/2024 |
| MO NEW MARK PROPERTY LLC | Organization | ADP OF THE SNF | — | since 09/01/2024 |
| NEW MARK PROPERTY HOLDINGS LLC | Organization | ADP OF THE SNF | — | since 09/01/2024 |
| W5 FAMILY TRUST | Organization | ADP OF THE SNF | — | since 09/01/2024 |
| BESTGEN, DEVAN | Individual | ADP OF THE SNF | — | since 05/20/2025 |
| STOCKARD, KAREN | Individual | ADP OF THE SNF | — | since 09/01/2024 |
CMS files one row per role, so the 28 rows in the source record cover these 21 parties — each is shown once here with every role it holds. Nothing is omitted.
13 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $1.7M paid to related parties — landlords or management companies under common ownership — equal to about 15% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in MO
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Missouri Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 265308. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-06-19, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
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