Rose Haven Nursing Center
740 NW Hill, Roseburg, OR 97471 · For profit - Limited Liability company · 193 certified beds · (541) 672-1631 Medicare & Medicaid certified
The public record raises real questions here. Weigh the concerns below carefully.
- a middle-of-the-pack inspection score (3/5)
- a high payroll-based staffing rating (4/5)
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- it has 2 actual-harm citations
- a high number of inspection citations overall (33) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $85,105 in federal fines (most recent 2025-02-27)
- its facility-reported quality-measure score sits well above its independent inspection score
- about 17% of its spending goes to commonly-owned related companies
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 3 of 5 |
| StaffingFrom payroll records (PBJ) | 4 of 5 |
| Quality measuresSelf-reported by the facility | 5 of 5 |
Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 5 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
| Short-stay residentsrehab / post-hospital | 5 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 3 to 4 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 6.1% | 14.9% | 15.4% | better |
| Long-stay residents who lose too much weight | 0.5% | 4.7% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 1.4% | 1.4% | 0.9% | worse |
| Long-stay residents with a urinary tract infection | 0.0% | 2.0% | 2.0% | better |
| Long-stay residents with depressive symptoms | 11.4% | 4.9% | 6.5% | worse |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 2.3% | 2.4% | 3.3% | better |
| Long-stay residents whose ability to walk worsened | 10.8% | 20.6% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 13.0% | 12.4% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 100.0% | 95.2% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 1.6% | 5.8% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 13.7% | 21.8% | 21.2% | better |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 9.9% | 13.9% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 1.3% | 1.4% | 1.4% | typical |
| Short-stay residents given the seasonal flu vaccine | 87.2% | 81.2% | 79.4% | typical |
| Short-stay residents rehospitalized after admission | 12.7% | 21.4% | 22.6% | better |
| Short-stay residents with an outpatient ER visit | 9.9% | 16.1% | 12.0% | better |
| Long-stay hospitalizations per 1,000 resident days | 1.81 | 1.48 | 1.67 | typical |
| Long-stay outpatient ER visits per 1,000 resident days | 2.04 | 2.35 | 1.80 | worse |
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
59.4% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 138 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 70.3% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 91 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.24 therapist hours per resident per day in 2026Q1 — more than 32% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 15% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 59.4%CMS range 53.3–66.0 | 51.5% | Oct 2022–Sep 2024 | better than U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 9.9%CMS range 6.9–13.6 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 70.3% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 65.9% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 47.2% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 94.8% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 96.8% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 97.3% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 2.6% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 7.8%CMS range 4.6–11.9 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.98 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 193 beds and averages 81.1 residents a day — about 42% occupied, or roughly 112 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.59 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.73 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 3.07 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 4.09 hrs/resident/day on weekends vs 4.79 on weekdays — 15% thinner on weekends. RN hours go from 0.89 to 0.36 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 42% is about the same as the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
33 citations, most serious first. The 12 most serious are shown; the remaining 21 are one tap away and print in full.
- Actual harm · G2025-02-27 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review it was determined the facility failed to ensure residents remained free from accident hazards for 2 of 3 sampled residents (#s 25 and 283) reviewed for accidents. Due to Staff 42 (CNA) not following the care plan, Resident 25 fell and broke her/his hip which required surgery. Findings include: 1. Resident 25 was admitted to the facility on 10/2019 with acute embolism of the right lower extremity and difficulty walking. A 10/2019 Annual MDS revealed Resident 25 had a BIMS score of 7. She/he was not able to provide an interview due to impaired cognition. A review of the comprehensive care plan revised 2/3/25, indicated the resident's bed was to be in a lowered position due to her/his documented fall risk. A 7/26/24 incident investigation revealed: -Resident 25 had a fall with injury. -Resident 25 required an x-ray of her/his spine due the fall. -Resident 25 was crying out in pain complaining of her/his right buttock/hip hurting. No visible signs of bruising were noted. Resident 25 was unable to tolerate any range of motion of her/his…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2023-10-20 · tag F0697 — failed to manage pain — isolatedProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, and record review the facility failed to ensure resident's pain was managed appropriately for 2 of 6 sampled residents (#s 212 and 262) reviewed for pain management. Resident 212 experienced severe pain. Findings include: 1. Resident 212 admitted to the facility in 2021 with diagnoses including anxiety and osteoarthritis of the knee. An 8/17/21 care plan indicated Resident 212 had pain due to impaired mobility, osteoarthritis and chronic conditions with interventions which included to monitor, record and report to the nurse Resident 212's complaints of pain or requests of pain treatment. A 7/23/22 Pain evaluation indicated Resident 212 was able to verbalize her/his pain and took pain medications. Resident 212 had pain during the evaluation, during the previous five days and had a history of chronic pain. Resident 212's pain was full body pain. The current pain level numeric pain scale, what made the pain better, what made pain worse and all methods of alleviating pain and their effectiveness were blank with no documentation. On 9/26/22 a public complaint was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-06-05 · tag F0658 — failed to meet professional standards of care — patternEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review it was determined the facility failed to ensure staff adhered to professional standards related to medication administration and non-pressure wound care for 4 of 4 licensed nurses Staff 6 (RN), Staff 7 (RN), Staff 21 (LPN), and Staff 22 (RN) reviewed for medication administration and non-pressure wound care. This placed residents at risk for cross contamination. Findings include: Per OAR [PHONE NUMBER] Scope of Practice Standards for All Licensed Nurses(1) Standards related to the licensee's responsibility for safe nursing practice. The licensee shall:(A) Adhere to professional practice and performance standards;Per OAR [PHONE NUMBER] Conduct Derogatory to the Standards of Nursing Defined:Conduct that adversely affects the health, safety, and welfare of the public, fails to conform to legal nursing standards, or fails to conform to accepted standards of the nursing profession, is conduct derogatory to the standards of nursing. Such conduct includes, but is not…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-06-05 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review it was determined the facility failed to follow proper infection control techniques for urinary catheter bags containing bodily fluid for 2 of 2 sampled residents (#s 2 and 54), failed to perform proper use of PPE when administering medications for 2 of 31 sampled residents (#s 17 and 27) reviewed for medication administration and ensure proper hand hygiene was completed during a dressing change for 1 of 2 sampled residents (#35). This placed residents at risk for cross-contamination and infection. Findings include: 1. Resident 2 was admitted to the facility in 4/2026 with diagnoses including flaccid bladder (a condition where the bladder cannot contract, leading to an inability to urinate) and ulcerative colitis (inflammatory bowel disease). A 10/9/25 Care Plan revealed Resident 2 had a catheter with interventions to include position catheter bag and tubing below the level of the bladder and away from the door entrance. Resident 2 also had a rectal tube bag with interventions to include ensure patency (preventing obstruction) of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-06-05 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review it was determined the facility failed to ensure catheter bags and rectal tube bags were covered for 1 of 2 sampled residents (# 2) reviewed for dignity. This placed residents at risk for a loss of dignity. Findings include:Resident 2 was admitted to the facility in 4/2026 with diagnoses including flaccid bladder (a condition where the bladder cannot contract, leading to an inability to urinate) and ulcerative colitis (inflammatory bowel disease). A 10/9/25 care plan revealed Resident 2 had a urinary catheter with interventions including position catheter bag and tubing below the level of the bladder and away from the door entrance. Resident 2 also had a rectal tube bag with interventions including ensuring patency (preventing obstruction) of the tube by repositioning her/him. Random observations from 6/1/26 at 11:44 AM through 6/2/26 at 11:49 AM on day and evening shifts revealed Resident 2's urinary catheter bag and rectal tube bag were hanging off the side of the bed uncovered. On 6/4/26 at 12:35 PM, Staff 14 (CNA) and Staff 15…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-06-05 · tag F0636 — isolatedAssess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review it was determined the facility failed to accurately complete a comprehensive admission assessment to include dentures for 1 of 1 sampled resident (#34) reviewed for dental. This placed residents at risk for unmet dental needs. Findings include:Resident 34 was admitted to the facility in 2/2025 with diagnoses including stroke and dysphagia (swallowing difficulty).The 2/19/25 Nursing admission Evaluation and Inventory of Resident Personal Items revealed Resident 34 had no dental appliances.The 2/25/26 Annual MDS revealed Resident 34 had a BIMS score of 12 (moderately cognitively impaired). No concerns related to dentures were identified. A 3/30/26 progress note revealed an appointment was scheduled for Resident 34 to obtain dentures. The revised Care Plan dated 5/11/26 revealed Resident 34 was at risk for alterations in dentition, one staff member was to assist with the set-up of the resident's oral hygiene and provide supplies for tooth brushing.On 6/1/26 at 3:41 PM, Resident 34 stated her/his dentures were lost. No dentures were…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-06-05 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review it was determined the facility failed to accurately assess 3 of 5 sampled residents (#s 6, 34, and 103) reviewed for unnecessary medications. This placed residents at risk for unassessed needs. Findings include:1. Resident 6 was admitted to the facility in 3/2026 with diagnoses including Cerebrovascular Accident with hemiplegia and hemiparesis (stroke with weakness and paralysis). Resident 6's MDS Section C (BIMS assessment) dated 5/1/26 indicated the resident was rarely or never understood with a score of 99 (unable to assess). On 6/3/26 at 5:35 PM, Staff 15 (CNA) stated she understood Resident 6 when she/he expressed her/his needs. On 6/3/26 at 5:49 PM, Staff 16 (LPN) stated she understood Resident 6 when she/he told her what her/his needs were. On 6/5/26 at 1:45 PM, Staff 13 (MDS Coordinator) stated if a resident was able to make herself/himself understood at least 50% of the time, Section C should be completed. Staff 13 stated if the resident refused to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-06-05 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review it was determined the facility failed to thoroughly assess a resident after an unwitnessed fall for 1 of 2 sampled residents (#34) reviewed for accidents. This placed residents at risk for unassessed injuries. Findings include:Resident 34 was admitted to the facility in 2/2025 with diagnoses including cardiovascular accident with hemiplegia and hemiparesis. Resident 34's clinical record revealed the resident had a BIMS of 12 (moderate impairment).Resident 34's clinical record revealed an unwitnessed fall with no injuries was reported on 5/27/26. On 6/1/26 at 3:45 PM, Resident 34 stated she/he fell in her/his room and skinned her/his knees. Resident 34 was observed to have healing scabs below her/his right knee. On 6/4/26 at 6:34 PM, Staff 16 (LPN) stated on 5/27/26 she found Resident 34 after the fall. Staff 16 stated she did not remove Resident 34's clothing to assess for injuries after the resident's fall. On 6/4/26 at 7:07 PM, Staff 6 (RN) stated he completed a skin check on 6/3/26 for Resident 34. Staff 6 stated he did not know…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-06-05 · tag F0740 — failed to provide behavioral / mental-health care — isolatedEnsure each resident must receive and the facility must provide necessary behavioral health care and services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review it was determined the facility failed to address behavioral health needs timely for 1 of 1 sampled resident (#69) reviewed for mood and behavior. This placed residents at risk for lack of behavioral health care. Findings include: Resident 69 was admitted to the facility in 10/2019 with diagnoses including chronic pain and major depressive disorder. The 10/29/25 Annual MDS revealed Resident 69 had minimal depressive symptoms. The 4/28/26 IDT (Interdisciplinary Team) Care Plan Conference Evaluation revealed Witness 1 (Family Member) was not present. The 5/1/26 Quarterly MDS revealed Resident 69 had a PHQ-9 (Patient Health Questionnaire) assessment score of 13 (moderate depression) and a BIMS score of 15 (cognitively intact). The 5/1/26 Social Services Quarterly and Annual Evaluation revealed an increased PHQ-9 score from minimal to moderate and psychological services were needed. A 5/20/26 revised Care Plan directed staff to arrange for psychological consultations for Resident 69 when indicated, provide opportunities for the resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2025-02-27 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review it was determined the facility failed to follow infection control standards for 4 of 4 halls observed and 2 of 4 sampled residents (#77 and 43) reviewed for pressure ulcers. This placed residents at risk for exposure and contraction of infectious diseases. Findings include: 1. Resident 77 was admitted to the facility in 2/2025 with diagnoses including necrotizing fasciitis (flesh eating disease), utilized a wound vac (vacuum assisted closure for healing of wounds) and a colostomy ( a surgical opening in the abdominal wall to divert stool). The CDC indicated EBP (enhanced barrier precautions) involve gown, and gloves during high contact resident care. Resident 77 was not on EBP. On 2/24/25 at 8:30 AM Staff 41 (RN/Unit Manager) stated the resident should be on EBP due to the resident's wound and colostomy. Staff 41 observed the opened dressing packages in the resident's dresser drawer and stated the dressings have to be thrown away if they are all the way opened…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-02-27 · tag F0684 — failed to provide proper treatment and quality of care — patternProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
3. Resident 77 was admitted to the facility in 2/2025 with diagnoses including necrotizing fasciitis (flesh eating disease) and utilized a wound vac (vacuum assisted closure for healing of wounds). The 2/2025 MAR indicated for staff to premedicate the resident with diazepam (for anxiety) and percocet (narcotic pain medication) one hour prior to the resident's dressing change. On 2/23/25 Resident 77 was administered percocet and diazepam at 2:00 PM. Resident 77's dressing change was completed at 2:40 PM, less than an hour after the prescribed medication was administered. Resident 77 was observed moaning and making painful expressions during the dressing change. On 2/27/25 at 11:52 AM Staff 2 (DNS) acknowledged Resident 77 was not premedicated one hour prior to the 2/23/25 dressing change and should have been due to the large wound and pain. Based on observation, interview, and record review it was determined the facility failed to provide care and services for a fall, infection, and skin wound for 4 of 11 residents (#6, 35, 55, and 77) reviewed for skin, accidents, medications. This…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-02-27 · tag F0755 — failed to provide safe pharmacy services — patternProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review it was determined the facility failed to ensure narcotic drug records were in order, accurate, and maintained for all controlled drugs for 5 of 5 medication carts reviewed for medication administration and failed to provide accurate and timely pharmaceutical services for 2 of 2 sampled residents (#s 77 and 131) reviewed for medications and pressure wounds. This placed residents at risk for drug diversion and unmet pharmaceutical needs. Findings include: The 3/2023 the Reconciliation and Destruction of Controlled Substances Policy Statement indicated The facility regularly reconciles controlled substances and conducts thorough investigation of identified irregularities. Controlled substances are disposed of in a manner that reduces the risk of exposure, ingestion, misuse, abuse, or diversion. 1. On 2/25/25 at 8:00 AM the 100 hall medication cart narcotic log book for 1/2025 through 2/2025 revealed the facility staff did not sign the log book to verify the narcotic count was accurate for 44 out of 336 counting opportunities. On 2/25/25 at 8:15 AM…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 21 citations
- Potential for harm · D2025-02-27 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review it was determined the facility failed to develop an individualized plan of care for 1 of 1 sampled resident (#77) reviewed for medications. This placed residents at risk for unmet care planned needs. Findings include: Resident 77 was admitted to the facility in 2/2025 with diagnoses including colostomy (opening in large intestine to divert stool from the colon to an external bag), necrotizing fasciitis (flesh eating disease) and utilized a wound vac (vacuum assisted closure for healing of wounds). Resident 77's care plan last revised 2/10/25 did not address Resident 77's care and services for her/his colostomy or wound vac. On 2/25/25 at 10:10 AM Staff 11 (CNA) stated she was not aware of care and services for the colostomy or the wound vac, and acknowledged this was not on the care plan. On 1/25/25 at 12:03 PM Staff 30 (CNA) stated he was not aware of what care and service he was to provide for the resident's colostomy or wound vac. Staff 30 acknowledged care and services for both were not on the care plan. On 2/27/25 at 11:51 AM Staff 2 (DNS)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-02-27 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review it was determined the facility failed assess, implement, follow and maintain pressure ulcer treatments and care plans for 1 of 4 sampled residents (# 3) reviewed for pressure ulcers. Findings include: Resident 3 was admitted to the facility in 2/2025 with diagnoses including pressure ulcer and paraplegia. The 2/2/25 admission Assessment revealed Resident 3 had a coccyx (tailbone) pressure wound and a wound to the left gluteal fold, but did not mention the purple area to the resident's right anterior ankle. The 2/13/25 care plan revealed Resident 3 had two Stage IV (full thickness tissue loss which extend to muscle, tendon, or bone) pressure ulcers to the sacrum (triangle shaped bone at the base of the spine) and left ischial tuberosity (lower part of the pelvis) but did not mention the wound to the right anterior ankle. On 2/17/25 Staff 2's (DNS) Progress Note revealed Resident 3 was admitted to the facility with a red/purple discoloration to both ankles. On 2/19/25 the 2/2025 TAR revealed Resident 3's right anterior ankle wound…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-02-27 · tag F0692 — failed to prevent malnutrition and dehydration — isolatedProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review it was determined the facility failed to monitor, assess and document signs and symptoms of dehydration for 1 of 1 sampled resident (#21) reviewed for limited range of motion and depression. This placed residents at risk for dehydration. Findings include: Resident 21 was admitted to the facility in 2019 with diagnoses including a stroke affecting her/his left side, muscle weakness, and dysphagia (difficulty swallowing). A 7/25/23 diet order indicated Resident 21 received regular liquids and required a two-handled cup with all meals. Resident 21's 11/26/24 annual MDS indicated the resident was cognitively intact, she/he was at risk for malnutrition and had dysphagia. No CAAs were documented related to dehydration/fluid maintenance. A 12/22/24 Nutritional Evaluation indicated Resident 21 was on a regular diet and fluids. Staff were to provide Resident 21 with a two-handed cup. Resident 21's estimated daily fluid requirements were 1450 to 1550 cc. Resident 21's goal was to maintain or improve nutritional status. Staff were to ensure…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-02-27 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, it was determined the facility failed to provide physician-ordered respiratory care for 1 of 1 sampled resident (#6) reviewed for respiratory services. This placed residents at risk for unmet respiratory needs. Findings include: Resident 6 was admitted to the facility in 4/2021 with diagnoses including heart failure and chronic obstructive pulmonary disease (a lung condition caused by damage to the lungs). A review of Resident 6's Vitals Report for oxygen (O2) saturation levels (how much oxygen was in the lungs) indicated on 9/4/24 and 9/5/24 her/his O2 levels were received while she/he was on a continuous positive airway pressure ((CPAP) takes room air then filters and pressurizes it and delivers it through a tube to a facial mask to keep a continuous flow of air). A 9/6/24 signed physician order instructed staff to provide Resident 6 with a bilevel positive airway pressure (BiPAP), a non-invasive ventilation therapy used to treat sleep apnea, respiratory failure, and other breathing disorders. It delivers two levels of pressure,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-02-27 · tag F0697 — failed to manage pain — isolatedProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review the facility failed to accurately assess pain, develop person centered plans and provide pain medications as ordered for 2 of 3 sampled residents (#s 24 and 55) reviewed for pain management. This placed residents at risk for increased pain. Findings include: 1. Resident 24 was admitted to the facility in 1/2025 with diagnoses including chronic pain and fusion of the spine. A 1/23/25 admission MDS indicated Resident 24's pain was frequent, occasionally impacted her/his sleep and therapy, and her/his pain reached a level of 10 (worse pain imagined) on a scale of of one through 10 during the last five days. A 1/20/25 Nursing Pain Evaluation for Resident 24 revealed her/his pain was best managed by repositioning and receiving scheduled pain medications. A 1/21/25 revised care plan indicated to anticipate Resident 24's need for pain relief and respond immediately to any complaint of pain. The 2/2025 MAR indicated Resident 24 was to receive gabapentin (nerve pain treatment) twice during the day and once at bedtime for the relief of pain to her/his…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-02-27 · tag F0744 — failed to care for residents with dementia — isolatedProvide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, and record review, it was determined the facility failed to provide care and services for dementia for 1 of 5 sampled residents (#35) reviewed for medications. This placed residents at risk for unmet needs. Findings include: Resident 35 was readmitted to the facility in 12/2024 with diagnoses including dementia and borderline personality disorder. A 12/26/24 admission MDS revealed Resident 35 was rarely understood. Resident 35 did not have any physical, verbal, or behavioral symptoms. Resident 35 had rejection of care behavior. A 1/28/25 care plan indicated Resident 35 had the potential to be physically and verbally aggressive. Interventions included administering medications as ordered, anticipating her/his needs, and providing physical and verbal cues to communicate. Give Resident 35 as many choices as possible about care and activities. Monitor, document, and report if she/he was posing a danger to self or others. When Resident 35 was agitated, intervene before the agitation escalates. A Documentation Survey Report from 2/1/25 through 2/25/25 revealed Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-02-27 · tag F0757 — failed to avoid unnecessary drugs — isolatedEnsure each resident’s drug regimen must be free from unnecessary drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review it was determined the facility failed to provide adequate indication for use of medications for 2 of 4 sampled residents (#s 6 and 131) reviewed for pressure ulcers. This placed residents at risk for unnecessary medications. Findings include: 1. Resident 6 was admitted to the facility in 4/2021 with diagnoses including heart failure and shortness of breath. A 9/23/24 physician order instructed staff to administer Doxycycline Hyclate (an antibiotic to treat various conditions, including UTI, sinus infection, and acne) two times a day for infection for 10 days. A review of signed physician orders dated 9/29/24 instructed staff to administer Augmentin (an antibiotic to treat bacterial infections) twice a day. No diagnosis was documented for the Augmentin on the physician's orders. A 9/2024 MAR instructed staff to administer the following: -Augmentin two times a day for ABX (medical abbreviation for antibiotics) with a start date of 9/29/24. -Doxycycline Hyclate two times a day for infection with a start date of 9/23/24. A 10/31/24 physician order…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2023-10-20 · tag F0575 — widespreadPost a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation and interview it was determined the facility failed to ensure Ombudsman contact and complaint filing information were posted in the facility for 1 of 1 facility reviewed for required postings. This placed residents at risk for lack of advocacy information. Findings include: During the recertification survey contact information for the Ombudsman's office and complaint reporting could not be located in a prominent and accessible location in the facility. On 10/20/23 at 9:34 AM Staff 1 (Administrator) was asked about required postings for the Ombudsman and complaint reporting information. Staff 1 stated the Ombudsman's information was removed as it was inaccurate and the complaint reporting information was on the 400 hall, but it was also removed due to inaccurate information.
- Potential for harm · Ecited before2023-10-20 · tag F0684 — failed to provide proper treatment and quality of care — patternProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review the facility failed to ensure nursing assessments were completed after a change in condition, to ensure medications were administered as ordered, and to ensure wheelchair leg rests were applied for 5 of 11 sampled residents (#s 2, 35, 37, 44, and 213) reviewed for pain, change of condition and ADLs. This placed residents at risk for unmet needs. Findings include: 1. Resident 2 was admitted to the facility in 2003 with diagnoses including difficulty swallowing. Resident 2's care plan last updated 8/2023 indicated the resident was at risk for aspiration (food/fluid enters the lungs). Staff were to ensure the resident sat upright to eat and to ensure the resident did not keep food in her/his mouth after each meal. Staff were to monitor the resident for shortness of breath, choking, and lung congestion. A 9/27/23 Progress Note revealed Resident 2 aspirated at breakfast, and developed abnormal breath sounds in the lungs. The resident was to be monitored for pneumonia and was placed on alert charting. The resident's record did not have additional…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-10-20 · tag F0725 — failed to have enough nursing staff — patternProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to provide sufficient nursing staff to ensure residents achieved or maintained their highest practicable mental, physical and psychosocial well-being for 2 of 10 sampled residents (#s 59 and 212) and 1 of 4 halls (100 hall) reviewed for staffing. This placed residents at risk for unmet needs. Findings include: 1. A 11/17/21 Resident Council Minutes indicated the residents felt the facility was under-staffed. There were not enough CNAs and those who were working had to work double shifts. On 12/6/21 a public complaint was received which indicated the facility was under-staffed and CNA staff were caring for 19 residents on an evening shift. On 10/17/23 at 7:31 AM Resident 35 stated staff came in and told her/him they would be right back, but it was another 30 minutes before they came back to assist. On 10/18/23 at 11:09 AM Staff 10 (CNA) confirmed staffing concerns in 2021. Staff 10 stated staffing concerns were still an ongoing issue. Staffing…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-10-20 · tag F0803 — failed to meet residents' dietary needs — patternEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review it was determined the facility failed to follow the menus for 1 of 1 kitchen and 2 of 5 sampled residents (#s 17 and 22) reviewed for food. This placed residents at risk for meal dissatisfaction. Findings include: 1. Resident 17 was admitted to the facility in 2021 with diagnoses including diabetes and heart failure. A 7/25/23 Dietary Profile indicated Resident 17 was to receive a regular diet with large portions and had no dietary restrictions. The 9/2023 Resident Council Minutes revealed residents voiced concerns that residents received foods they did not like or did not request. On 10/17/23 the facility Week at a Glance menu indicated lunch included rice pilaf, pork chops, and asparagus. On 10/17/23 at 8:17 AM Resident 17 stated she/he routinely ate in her/his room and often her/his meal tray contained food that was not according to the meal ticket. Resident 17 stated these food concerns were voiced in Resident Council but were not addressed. On 10/17/23 around 12:30 PM Resident 17's meal ticket indicated rice pilaf was to be…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-10-20 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review it was determined the facility failed to ensure residents were provided a dignified dining experience for 1 of 1 sampled resident (#2) reviewed for dignity and 1 of 2 dining rooms (200 Hall Dining Room) observed for dining. This placed residents at risk for undignified dining. Findings include: 1. Resident 2 was admitted to the facility in 2003 with diagnoses including difficulty swallowing and paralysis. On 10/17/23 at 8:26 AM Resident 2 was observed in the dining room at a table with two additional residents and Staff 40 (CNA). There were three additional residents in the dining room. Two of the residents were alert and independent. Resident 2 was observed to have scrambled eggs and small bite-size pieces of french toast which were on a plate. The resident also had oatmeal in a bowl. On the right side of the resident's plate the resident had silverware with a larger grip handle to allow the resident to eat independently. The resident was observed to have a clothing protector on to keep her/his clothing from being soiled from food.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-10-20 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and review it was determined the facility failed to provide a homelike environment for 1 of 4 halls (100 hall) reviewed for environment. This placed residents at risk for a non-homelike environment. Findings include: On 10/17/23 at 6:05 AM and 7:47 AM the following was observed: -Two large stains that were lighter than the carpet color were observed on the carpet in the hallway outside of the dining room on the 100 hall. -A two inch by three inch stain outside of room [ROOM NUMBER] was observed to be lighter than the carpet to the left of the doorway in the hall. -The entry ways of each room in the 100 hall had dark stains which were approximately two-inches wide and the width of each doorway. -In room [ROOM NUMBER] the walls behind the head of both beds had multiple gouges in the wood which were approximately two feet in vertical length and about one inch wide. On 10/18/23 at 11:10 AM in room [ROOM NUMBER] the closet had approximately 20 two-inch round paint marks which were…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-10-20 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review it was determined the facility failed to ensure a resident's care plan was updated to reflect the resident's current care needs for 1 of 1 sampled resident (#2) reviewed for dignity. This placed residents at risk for undignified dining. Findings include: Resident 2 was admitted to the facility in 2003 with diagnoses including difficulty swallowing. A 2/2023 Annual MDS and associated CAAs revealed Resident 2 had ADL deficits related to cognition and paralysis. The resident was at risk for nutritional deficits and staff were to assist the resident with meals. A care plan last updated 8/22/23 revealed Resident 2 had a self-care deficit related to a traumatic brain injury. The resident used a plate with a raised rim and a special cup with all meals. The care plan did not indicate the resident required assistance to eat. On 10/18/23 at 8:19 AM Resident 2 was observed in the dining room. The resident was not observed to be assisted to eat and was observed to eat with her/his hands. The resident had a cup with a straw but did not have a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-10-20 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review it was determined the facility failed to provide ADL care and services for 3 of 5 sampled residents (#s 44, 54, and 213) reviewed for ADLs. This placed residents at risk for decline in hygiene. Findings include: 1. Resident 44 was admitted to the facility in 2023 with diagnoses including heart disease. A Care Plan updated 9/14/23 revealed Resident 44 had a self-care deficit, the resident required staff assistance to turn and reposition in bed and for toileting. The resident was incontinent and staff were to clean the resident after each incontinent episode. An 10/2023 Point of Care form (CNA charting) directed staff to turn, reposition and check the resident's incontinent brief every two hours, even on the night shift. Staff were to chart if the resident was assisted, not assisted, was not available or refused. On 10/18/23 from 8:24 AM through 11:44 AM the surveyor observed Resident 44. At 8:24 AM Resident 44 was observed in her/his room eating food brought in by her/his spouse. The spouse stated at 7:30 AM she/he arrived at the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-10-20 · tag F0679 — failed to provide activities — isolatedProvide activities to meet all resident's needs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review it was determined the facility failed to ensure a resident was provided a meaningful activity program for 1 of 2 sampled residents (#37) reviewed for activities. This placed residents at risk for lack of social engagement. Findings include: Resident 37 was admitted to the facility in 2023 with diagnoses including kidney disease. A 6/30/23 admission MDS indicated it was somewhat important for the resident to do activities of her/his choice and to go outside. An 10/2/23 Quarterly MDS indicated Resident 37 was cognitively intact. A Care Plan last revised on 10/4/23 revealed the resident was independent/dependent on staff for meeting emotional, intellectual and social needs. Interventions included the staff were to provide an activity calendar and talk with the resident during care. No resident specific activities were identified for the resident. A 9/2023 and 10/2023 Activity documentation revealed the resident did not participate in group or individual activities. On 10/16/23 at 3:31 PM and 10/19/23 at 12:29 PM Resident 37 stated the activity…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-10-20 · tag F0688 — failed to keep residents mobile / prevent decline — isolatedProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review it was determined the facility failed to ensure a resident received ROM for 1 of 1 sampled resident (#2) reviewed for ROM. This placed residents at risk for pain. Findings include Resident 2 was admitted to the facility in 2003 with diagnoses including paralysis. A 5/1/21 PT Discharge Summary revealed the resident was seen and a restorative nurse program was developed for Resident 2. Education of the ROM stretching of the hamstrings (muscles at the back of the thighs) was provided. A care plan last updated 8/2023 revealed the resident had limited mobility and the goal was to not have complications including contractures (shortening and hardening of muscle and tendons leading to a deformity and rigid joints). Staff were to provide gentle range of motion as tolerated with daily care. Resident 2's Point of Care (POC) documentation (CNA documentation) directed staff to provide ROM. On 10/18/23 at 9:11 AM Staff 43 (CNA) stated if a resident was to be provided ROM it was in the POC charting. The POC would have the instructions on the type of ROM, which…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-10-20 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, and record review it was determined the facility failed to maintain bladder continence for 1 of 1 sampled resident (#212) reviewed for incontinent care. This placed residents at risk for incontinence. Resident 212 admitted to the facility in 2021 with diagnoses including anxiety, urinary tract infection, and osteoarthritis of the knee. An 8/17/21 care plan indicated Resident 212 had the potential for impairment to skin integrity due to incontinence, impaired mobility, and pain. Resident 212's goal was to maintain clean, and intact skin. Interventions included to keep body parts from excessive moisture. A 7/22/22 Annual MDS and Urinary Incontinence CAA indicated Resident 212 was frequently incontinent of bowel and bladder and was at risk for the development of UTIs and skin breakdown. Resident 212 had a bedside commode and required one staff with limited assistance with transfers for toileting. Nursing staff were to continue to encourage Resident 212 to request and wait for assistance for toileting. A public complaint was received on 9/26/22 which indicated on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-10-20 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation, interview, and record review it was determined the facility failed to administer oxygen to 1 of 1 sampled resident (#57) reviewed for respiratory care. This placed residents at risk for low oxygen levels. Findings include: Resident 57 was admitted to the facility in 2023 with diagnoses including COPD (lung disease). An 10/16/23 care plan indicated Resident 57 wore oxygen via nasal cannula at two liters a minute to maintain oxygen levels at or above 90 percent. On 10/16/23 at 3:51 PM Resident 57 was observed in bed with her/his oxygen tubing on her/his wheelchair. Resident 57 stated she/he was short of breath and always wore oxygen. Resident 57 stated staff did not reapply her/his oxygen. Resident 57 was observed to use her/his call light at 3:51 PM which was answered at 4:21 PM by Staff 15 (CNA). Staff 15 stated she forgot to replace Resident 57's oxygen and was aware the resident always wore oxygen, Staff 15 replaced Resident 57's oxygen. On 10/19/23 at 10:22 AM Staff 8 (RNCM) stated Resident 57 was to wear oxygen at all times.
- Potential for harm · D2023-10-20 · tag F0699 — isolatedProvide care or services that was trauma informed and/or culturally competent.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review it was determined the facility failed to ensure a resident who was a trauma survivor received trauma-informed care for 1 of 1 sampled resident (#59) reviewed for PASRR. This placed residents at risk for unmet trauma needs and a decrease in their quality of life. Findings include: Resident 59 admitted to the facility in 2023 with a diagnosis of PTSD (post-traumatic stress disorder mental health condition that develops following a traumatic event). A 9/29/23 Hospital Discharge Summary indicated Resident 59 had a diagnosis including PTSD, and chronic anxiety. A 9/29/23 baseline care plan did not address Resident 59's PTSD. An 10/3/23 admission MDS indicated Resident 59 was cognitively intact and had a diagnosis of PTSD. The behavioral symptoms, mood state, psychosocial wellbeing and psychotropic drug use CAAs did not mention Resident 59's PTSD. An 10/16/23 Post Traumatic Checklist indicated Resident 59 had quite a bit of feeling very upset when something reminded her/him of a past stressful experience, avoided activities or situations…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-10-20 · tag F0804 — failed to serve food at safe, palatable temperature — isolatedEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review it was determined the facility failed to ensure appropriate temperatures were maintained for 2 of 5 sampled residents (#24 and 57) reviewed for food. This placed residents at risk for food that was not appetizing. Findings include: 1. Resident 24 was admitted to the facility with diagnoses including chronic pain. A 7/30/23 Quarterly MDS revealed Resident 24 was cognitively intact. An 8/1/23 revised care plan revealed Resident 24 required one person to assist with the set-up of her/his meals. On 10/16/23 at 1:28 PM Resident 24 stated her/his meals were often cold. Resident 24 explained in the past the facility placed metal disks under her/his plate that kept food warm but those disks were no longer used. On 10/18/23 at 3:03 PM Staff 35 (RD), 36 (Regional Dietary Manager), and Staff 38 (Dietary Manager) were present when concerns related to cold food were discussed. Staff 38 indicated warming disk under plates were typically not used until the weather became colder. On 10/18/23 at 3:28 PM Staff 36 stated the facility received quotes for new…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$85,105 in federal fines across 2 penalties.
- $33,716 — penalty dated 2025-02-27
- $51,389 — penalty dated 2023-10-20
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to VOLARE HEALTH — 16 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 4 of 5 | 1.8 | +2.2 vs chain |
| Health inspection | 3 of 5 | 1.7 | +1.3 vs chain |
| Staffing | 4 of 5 | 2.4 | +1.6 vs chain |
| Quality measures | 5 of 5 | 3.2 | +1.8 vs chain |
The other 15 homes this chain runs (chain average 1.8★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| PAC 12 OPCO HOLDCO LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 03/01/2023 |
| KNOX HEALTHCARE PAC 12 HOLDINGS LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 03/01/2023 |
| PAC 12 HOLDINGS LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST; ADP OF THE SNF | NO PERCENTAGE PROVIDED | since 03/01/2023 |
| PAC 12 PINNACLE HOLDCO LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST; ADP OF THE SNF | NO PERCENTAGE PROVIDED | since 03/01/2023 |
| HAGLER, ALEXANDER | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 03/01/2023 |
| KNOX, DONALD | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST; CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | NO PERCENTAGE PROVIDED | since 03/01/2023 |
| SWEET BRIAR PROPCO LLC | Organization | 5% OR GREATER MORTGAGE INTEREST; ADP OF THE SNF | — | since 03/01/2023 |
| SMITH, BRIAN | Individual | CORPORATE OFFICER; ADP OF THE SNF | — | since 03/27/2023 |
| VOLARE HEALTH LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 03/01/2023 |
| FISHER, JOSHUA | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 01/01/2025 |
| RUST, KIRA | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 03/01/2023 |
| SCHWARTZ, ELIEZER | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 03/01/2023 |
| HAGAR, CHAIM | Individual | ADP OF THE SNF | — | since 03/01/2023 |
CMS files one row per role, so the 24 rows in the source record cover these 13 parties — each is shown once here with every role it holds. Nothing is omitted.
6 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $2.0M paid to related parties — landlords or management companies under common ownership — equal to about 17% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in OR
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Oregon Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 385151. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-06-05, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.