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Monument Healthcare Canyon Rim

2730 East 3300 South, Millcreek, UT 84109 · For profit - Limited Liability company · 90 certified beds · (801) 487-0897 Medicare & Medicaid certified

Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citations on record (F0600, F0609, F0610) — most recent Dec 2024Resident-funds citation (F0568)Behavioral-health or dementia-care citations — no harm found (F0740, F0758)2 immediate-jeopardy citations$6,676 in federal fines
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • a middle-of-the-pack inspection score (3/5)
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has abuse, neglect, or exploitation citations (F0600, F0609, F0610) — most recent Dec 2024
  • it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has a citation for mishandling residents’ money or property (F0568)
  • inspectors cited 2 immediate-jeopardy problems — the most serious level
  • a high number of inspection citations overall (25) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $6,676 in federal fines (most recent 2024-12-16)
  • about 58% of its spending goes to commonly-owned related companies
  • its last standard health inspection was over 2 years ago — the star rating may not reflect current conditions

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

3/5
CMS overall
3 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 3 of 5
StaffingFrom payroll records (PBJ) 3 of 5
Quality measuresSelf-reported by the facility 4 of 5

Location & what’s nearby

Hospital
★★★★ 4/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
3934 S 2300 E · (801) 509-9425 · Call to confirm hours
Pharmacy
Rite Aid0.8 mi
2266 E 3300 S · (801) 485-4852 · Call to confirm hours
Grocery
3263 E 3300 S · (801) 698-5144 · Call to confirm hours
Park
3100 S Grace St · (385) 468-1800 · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 4 of 5
Long-stay residentspeople who live here 4 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 4 to 3 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating3★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased15.6%11.3%15.4%typical
Long-stay residents who lose too much weight1.2%3.4%5.4%better
Long-stay residents with a catheter left in their bladder0.5%0.7%0.9%better
Long-stay residents with a urinary tract infection1.1%1.8%2.0%better
Long-stay residents with depressive symptoms24.8%16.5%6.5%worse than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury3.8%2.5%3.3%worse
Long-stay residents whose ability to walk worsened14.9%15.1%16.1%typical
Long-stay residents on antianxiety or hypnotic medication37.9%25.3%18.9%worse
Long-stay residents given the seasonal flu vaccine97.3%98.0%95.3%typical
Long-stay residents with pressure ulcers2.9%3.9%4.7%better
Long-stay residents with worsening bladder/bowel control16.2%21.5%21.2%better
Long-stay residents who got an antipsychotic medication — see the note below the table17.8%14.2%17.1%typical
Short-stay residents who newly got an antipsychotic medication0.0%0.9%1.4%better
Short-stay residents given the seasonal flu vaccine84.6%91.0%79.4%typical

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

0.10U.S. median 0.31
Therapy hours / resident / day
0.02hours / resident / day
Physical therapy
0.07hours / resident / day
Occupational therapy
0.01hours / resident / day
Speech therapy

Therapy staffing: this home’s payroll records show 0.10 therapist hours per resident per day in 2026Q1 — more than 6% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 9% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNFnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNFnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identifiednot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF staynot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsenednot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalizationnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFsnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.98
RN hours/ resident / day
0.46
LPN hours/ resident / day
1.99
Aide hours/ resident / day
3.43
Total nurse hours/ resident / day
0.55
RN hoursweekends
51.9%
Total nursing turnover
57.9%
RN turnover

How full it usually is: this home is certified for 90 beds and averages 65.8 residents a day — about 73% occupied, or roughly 24 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.43 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.98 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 1.99 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.80 hrs/resident/day on weekends vs 3.69 on weekdays — 24% thinner on weekends — a notable drop. RN hours go from 1.16 to 0.55 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 52% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

0
deficiencies at the latest standard inspection (2024-06-27)
10
at the previous standard inspection (2022-08-17)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

This trend is not current. The most recent of these two inspections was over 2 years ago; the arrow describes what inspectors found then, not what the home is like now.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

25 citations, most serious first. The 15 most serious are shown; the remaining 10 are one tap away and print in full.

  • Immediate jeopardy · Jcited before2024-12-16 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, it was determined for 2 out of 10 sampled residents that in response to allegations of abuse, the facility failed to report allegations immediately. Specifically, allegations of abuse were not reported to the State Survey Agency (SSA), Adult Protective Services (APS), or the police. This was determined to have occurred at an Immediate Jeopardy level for resident 5. Resident identifiers: 1 and 5. On 12/12/2024, a finding of Immediate Jeopardy (IJ) (immediate threat to the health and safety of patients) was identified in the area of 483.12 Freedom from Abuse, Neglect, and Exploitation. The facility was notified of this finding verbally and in writing on 12/12/2024 at 10:20 AM. The facility submitted an IJ removal plan on 12/12/2024 at 3:41 PM, alleging removal as of 12/12/2024 at 2:30 PM. The plan was accepted, and the facility was notified at 5:36 PM on 12/12/2024. An onsite visit was conducted on 12/16/2024, and surveyors determined that the IJ had been removed on 12/12/2024…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · Jcited before2024-12-16 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, it was determined that in response to allegations of abuse, the facility failed to have evidence that all alleged violations were thoroughly investigated for 2 of 10 sampled residents and prevent further potential abuse while an investigation was being processed for 1 of 10 sampled residents. Specifically, the facility did not have evidence that abuse allegations were thoroughly investigated and allowed an alleged perpetrator to continue to have access to the alleged victim and other vulnerable residents. This was determined to have occurred at an Immediate Jeopardy level for resident 5. Resident identifiers: 1 and 5. On 12/12/2024, a finding of Immediate Jeopardy (IJ) (immediate threat to the health and safety of patients) was identified in the area of 483.12 Freedom from Abuse, Neglect, and Exploitation. The facility was notified of this finding verbally and in writing on 12/12/2024 at 10:20 AM. The facility submitted an IJ removal plan on 12/12/2024 at 3:41 PM, alleging…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Actual harm · H2020-02-25 · tag F0600 — failed to protect residents from abuse and neglect — pattern
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review it was determined, for 8 of 35 sampled residents, that the facility failed to ensure the residents were free from abuse and neglect. Specifically, the facility did not provide protection to ensure that residents were free from verbal and physical abuse from other residents. Resident identifiers: 10, 14, 17, 32, 35, 43, 47, and 59. Findings include: 1. Resident 10 was admitted to the facility on [DATE] with diagnoses which included vascular dementia with behavioral disturbance, encephalopathy, cognitive communication deficit, and unspecified sequelae of cerebral infarction. On 2/19/2020 at 8:43 AM, resident 10 was observed sitting in a wheelchair. Another resident forcefully kicked resident 10's wheelchair twice while he was sitting in it, swore at resident 10, and accused resident 10 of blocking the hall. Staff escorted the other resident away. There was no incident report completed. On 2/23/2020 at 5:07 PM, resident 10 and another resident were observed during a verbal…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Actual harm · G2020-02-25 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review it was determined, for 2 of 35 sampled residents, that the facility failed to ensure the residents received treatment and care in accordance with professional standards of practice. Specifically, full and complete neuro checks were not performed on three separate occasions for two residents who suffered falls with head injuries, and a resident was not taken to the hospital upon being found unresponsive. Additionally, it was discovered this resident had a hip fracture three days later. Resident identifiers: 10 and 32. Findings include: 1. Resident 10 was admitted to the facility on [DATE] with diagnoses which included vascular dementia with behavioral disturbance, encephalopathy, cognitive communication deficit, and unspecified sequelae of cerebral infarction. On 2/19/20 resident 10's medical record was reviewed. Nursing progress notes revealed the following incidents: a. On 10/27/19 at 12:10 PM, Resident [10] was ambulating down hall headed east by shower room when he came up…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · G2020-02-25 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, it was determined for 1 of 35 sampled residents, that the facility failed to ensure that the resident environment remained as free of accident hazards as is possible and that each resident receives adequate supervision and assistance devices to prevent accidents. Specifically, one resident's care plan was not updated, the resident was not monitored more frequently, moved closer to the nurses' station, nor moved to the third floor for better supervision. Also, the facility failed to keep the facility in good repair and caused the resident to have a fall. Resident identifier: 18. Findings include: Resident 18 was admitted to the facility on [DATE] and readmitted on [DATE] with a diagnosis of fracture left femur, osteoporosis, and diabetes mellitus, and dementia, insomnia, left artificial hip joint, dysphagia, and cognitive communication; hearing loss, gastro-esophageal reflux, and history of falls, abscesses. On 2/20/2020, resident 18's medical record revealed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-08-17 · tag F0550 — failed to protect resident dignity and rights — pattern
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview it was determined the facility did not ensure that each resident was treated with respect and dignity and cared for in a manner and in an environment that promoted maintenance or enhancement of their quality of life, recognizing each resident's individuality. Specifically, for 4 out of 28 sampled residents, staff referred to resident's who required dining assistance as feeders, a resident was told the location of where he needed to eat his meals, residents were observed to wait for their meal trays while their tablemate's ate, and a resident waited approximately 46 minutes for his lunch tray to be served. Resident identifiers: 12, 17, 37, and 49. Findings included: On 8/15/22 at 12:21 PM, a continuous observation was made of the assisted dining room on the third floor during the lunch meal service. The dining room was observed with 8 residents seated inside. 1. On 8/15/22 at 12:23 PM, the facility Administrator (ADM) and Assistant Director of Nursing (ADON) were observed to walk by the doorway to the assisted dining room. The ADON paused in the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-08-17 · tag F0638 — pattern
    Assure that each resident’s assessment is updated at least once every 3 months.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, it was determined, the facility did not assess residents using the quarterly review instrument specified by the State and approved by Centers for Medicare & Medicaid Services not less frequently than once every 3 months. Specifically, for 4 out of 28 sampled residents, quarterly Minimum Data Set (MDS) assessments were not completed every 3 months. In addition, quarterly MDS assessments were not completed no later than 14 days after the assessment reference date (ARD). Resident identifiers: 1, 4, 7, and 32. Findings included: 1. Resident 32 was admitted to the facility on [DATE] with diagnoses which included, but not limited to, type 2 diabetes mellitus, post-traumatic stress disorder, cognitive communication deficit, dysphagia, major depressive disorder, acidosis, sleep disorder, phantom limb syndrome with pain, essential hypertension, peripheral vascular disease, repeated falls, and retention of urine. Resident 32's medical record was reviewed on 8/17/22. Resident 32's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-08-17 · tag F0568 — isolated
    Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, it was determined, the facility did not ensure that individual financial records were available to the residents through quarterly statements and upon request. Specifically, for 1 out of 28 sampled residents, a resident did not receive quarterly statements regarding his personal funds. Resident identifier: 12. Findings included: On 8/15/22 at 9:36 AM, an interview was conducted with resident 12. Resident 12 stated the facility held funds in a personal account for him. Resident 12 stated he did not receive a quarterly statement regarding his personal funds. Resident 12 stated he would like to receive a statement, so he was aware of the status of his personal funds. On 8/17/22 at 9:59 AM, an interview was conducted with the Business Office Manager (BOM). The BOM stated there were all kinds of statements that could be pulled from the Resident Funds Management System. The BOM stated residents did not automatically get a quarterly statement regarding their funds. The BOM stated if a resident requested a statement, a statement could be printed. The BOM stated a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-08-17 · tag F0636 — isolated
    Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, it was determined, the facility did not conduct comprehensive assessments of residents in accordance with the timeframe's specified. Specifically, for 2 out of 28 sampled residents, a residents comprehensive assessment was not completed at least once every 12 months. In addition, a residents admission Minimum Data Set (MDS) assessment was not completed within 14 days after admission. Resident identifiers: 40 and 105. Findings included: 1. Resident 105 was admitted to the facility on [DATE] with diagnoses which included, but not limited to, hypomagnesemia, hypokalemia, and cutaneous abscess of abdominal wall. Resident 105's medical record was reviewed on 8/17/22. Resident 105's admission MDS assessment was reviewed, and it was revealed that the assessment reference date (ARD) target date for completion of the admission MDS assessment was 8/9/22. The admission MDS assessment was not completed, and the status was marked as In Progress. 2. Resident 40 was initially admitted to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-08-17 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, it was determined, the facility assessments did not accurately reflect the resident's status. Specifically, for 1 out of 28 sampled residents, a resident's Minimum Data Set (MDS) annual assessment was coded incorrectly by indicating the resident was not on hospice when the resident was on hospice. Resident identifier: 40. Findings included: Resident 40 was initially admitted to the facility on [DATE] and was re-admitted on [DATE] with diagnoses that included Huntington's Disease, schizophrenia, anxiety disorder, mood disorder, nausea and vomiting, dysarthria and anarthria, contracture, tubule-interstitial nephritis, osteoporosis, dementia, dysphagia, and major depressive disorder. On 8/15/22, resident 40's medical record was reviewed. A physician's order dated 6/25/21, included Hospice to eval [evaluate] and treat and was documented as active. Resident 40's medical record included multiple hospice visit documents dating back to 2016. Resident 40's medical record contained a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-08-17 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, it was determined, the facility did not ensure that the pharmacist's reported irregularities of a resident's drug regimen were reported to the Medical Director (MD) and the reports were acted upon. Specifically, for 1 out of 28 sampled residents, the facility did not implement the MD orders as they pertained to the pharmacist's recommendations. Resident identifier: 12. Findings included: Resident 12 was admitted to the facility on [DATE] with diagnoses which consisted of tourette's disorder, type 2 diabetes mellitus, major depressive disorder, obsessive-compulsive disorder (OCD), anxiety disorder, gastro-esophageal reflux, chronic respiratory failure, hyperlipidemia, obstructive and reflux uropathy, retention of urine, dysphagia, benign prostatic hyperplasia, morbid obesity, hypertension, mild cognitive impairment, and insomnia. On 8/15/22, resident 12's medical record was reviewed. Resident 12's physician's orders revealed the following: a. Lisinopril Tablet 5 milligrams…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-08-17 · tag F0757 — failed to avoid unnecessary drugs — isolated
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, it was determined, the facility did not ensure that each resident's drug regimen was free from unnecessary drugs. An unnecessary drug is any drug when used in excessive dose; or for excessive duration; or without adequate monitoring; or without adequate indications for its use; or in the presence of adverse consequences which indicate the dose should be reduced or discontinued; or any combinations of the reasons above. Specifically, for 2 out of 28 sampled residents, a resident's beta blocker medication to treat tremors, anxiety, and possibly high blood pressure was not monitored according to the physician ordered parameters. In addition, the facility did not implement the Medical Director (MD) orders as they pertained to the pharmacist's recommendations. Resident identifiers: 12 and 35. Findings included: 1. Resident 35 was admitted to the facility on [DATE] with diagnoses which included, but not limited to, multiple sclerosis, rheumatoid arthritis, generalized anxiety,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-08-17 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, it was determined, the facility did not ensure that residents who received psychotropic drugs were not prescribed the medication unless necessary to treat a specific condition as diagnosed in the clinical record; and residents who used psychotropic drugs received gradual dose reductions, monitoring, and behavioral interventions in an effort to discontinue the medication. Specifically, for 1 out of 28 sampled resident, the Medical Director (MD) ordered dose adjustments of psychotropic medications that were not implemented and doses of psychotropic medications were missed. Resident identifier: 12. Findings included: Resident 12 was admitted to the facility on [DATE] with diagnoses which consisted of tourette's disorder, type 2 diabetes mellitus, major depressive disorder, obsessive-compulsive disorder (OCD), anxiety disorder, gastro-esophageal reflux, chronic respiratory failure, hyperlipidemia, obstructive and reflux uropathy, retention of urine, dysphagia, benign prostatic…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-08-17 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, it was determined, the facility did not ensure residents were free of any significant medication errors. Specifically, for 1 out of 28 sampled residents, a resident was administered the wrong medication during the medication administration task observation. Resident identifier: 41. Findings included: Resident 41 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which included, but not limited to, schizoaffective disorder bipolar type, mental disorders due to known physiological condition, mood disorder due to known physiological condition with depressive features, chronic obstructive pulmonary disease, heart disease, mild cognitive impairment, schizoaffective disorder, cognitive communication deficit, drug induced akathisia, delusional disorders, generalized anxiety disorder, chronic pain, and repeated falls. On 8/17/22 at 10:22 AM, Licensed Practical Nurse (LPN) 1 was observed to prepare and administer a medication to resident 41.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-08-17 · tag F0812 — failed to store, cook, and serve food safely — isolated
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, it was determined, the facility did not store, prepare, distribute and serve food in accordance with professional standards for food service safety. Specifically, food items in the walk-in freezer were open to air, and food items in the walk-in refrigerator were open to air. Findings included: On 8/15/22 at 8:28 AM, an initial walk through of the kitchen was conducted. In the walk-in refrigerator, a box containing bacon was observed to be open with the bacon open to air. On 8/17/22 at 10:53 AM, a second walk through of the kitchen was conducted. In the walk-in refrigerator, a box containing bacon was observed to be open with the bacon open to air. In the walk-in freezer, a box of garden burgers was open with the patties open to air, a box of cookie dough was observed to be open with the dough open to air, and a box of frozen dinner rolls was open with the dough open to air. On 8/17/22 at 11:04 AM, an interview was conducted with the Dietary Manager (DM). The DM stated dietary staff were educated with training videos they were required to watch…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
Show the remaining 10 citations
  • Potential for harm · Ecited before2020-02-25 · tag F0609 — failed to report abuse allegations — pattern
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review it was determined for 4 of 35 sampled residents that the facility did not ensure alleged violations involving abuse were reported immediately, but not later than 2 hours after the allegation was made, to the State Survey Agency (SA) and that the results of all investigations were reported to the SA within 5 working days of the incident. Specifically, alleged violations were not reported to Adult Protective Services, injuries of unknown origin were not reported to the SA, five day follow ups were not reported to the SA, and alleged violations were not reported timely and completely. Resident identifiers: 10, 17, 32, and 47. Findings include: 1. Resident 10 was admitted to the facility on [DATE] with diagnoses which included vascular dementia with behavioral disturbance, encephalopathy, cognitive communication deficit, and unspecified sequelae of cerebral infarction. The facility was asked for and provided the Abuse Policy and Procedure guide. On page 3 of the guide, under…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2020-02-25 · tag F0610 — failed to investigate and act on abuse reports — pattern
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 3. Resident 17 was admitted to the facility on [DATE] with diagnoses that included vascular dementia with behavioral disturbance, history of transient ischemic attack, major depressive disorder with psychotic features, muscle weakness, cognitive communication deficit, and pseudobulbar affect. Resident 17's medical record was reviewed on 2/18/2020. A progress note for resident 17 dated 10/9/19 revealed the following: [Resident 17] was in the dining room getting ready for dinner and accidentally bumped into [resident 26's] WC (wheelchair) with his WC. [Resident 26] jumped up and pushed [resident 17's] face into the wall, and put [resident 17] into a choke hold around his neck, causing a small scratch on the right side of [resident 17's] neck, with some redness. An incident report dated 10/9/19 documented that the Nurse was walking in hallway passed (sic) the dinning (sic) room at approximately 1720 (5:20 PM) when nurse heard loud noises and angry yelling coming from the dinning (sic) room. Nurse ran into dinning…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2020-02-25 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review it was determined, for 8 of 35 sample residents, that the facility did not develop and implement a comprehensive person-centered care plan for each resident that included measurable objectives and timeframes to meet a resident's medical, nursing, mental and psychosocial needs that were identified in the comprehensive assessment. Specifically, residents' care plans were not updated with interventions to prevent falls, elopement, wondering into other resident room, invading personal space, intimidating others, verbal altercations, physical alterations, and inappropriate behavior with staff . Resident identifiers: 18, 26, 33, 35, 38, 40, 43, and 59. Findings include: 1. Resident 40 was admitted to the facility on [DATE] with diagnoses which included dementia, visual hallucinations, depression, hypothyroidism, chronic pain, cerebral ischemia, and osteoarthritis. On 2/20/2020 at 10:12 AM, and observation was made of resident 40 lying in bed. Resident 40's upper body…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2020-02-25 · tag F0725 — failed to have enough nursing staff — pattern
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and observation, the facility did not have sufficient nursing staff with the appropriate competencies and skills sets to provide nursing and related services to assure resident safety and attain or maintain the highest practicable physical, mental, and psychosocial well-being of each resident, as determined by resident assessments and individual plans of care and considering the number, acuity and diagnoses of the facility's resident population in accordance with the facility assessment. Specifically, multiple residents sustained abuse from other residents, one resident sustained multiple falls, did not adequately train agency staff, and residents did not receive adequate behavioral health services. Findings include: 1. Eight residents were abused by other residents. [Cross Refer to F600] 2. Eight residents did not have adequate behavioral health services to prevent abuse and suicide attempts. [Cross Refer to F740] 3. One resident had multiple falls with no interventions. One resident had multiple elopements, one of which staff did not realize the resident was not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2020-02-25 · tag F0740 — failed to provide behavioral / mental-health care — pattern
    Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 7. Resident 59 was admitted to the facility on [DATE] with diagnoses which included generalized anxiety disorder, impulse disorder, depression, dementia behavioral disturbance, chronic pain, dysphagia, muscle weakness, cognitive communication, concussion with loss of consciousness, psychotic disorder with delusions, transient cerebral ischemic, impulsiveness, and traumatic brain injury. On 2/19/2020 resident 59's medical record was reviewed. Resident 59 exhibited inappropriate behavior with other residents on several occasions: a. On 2/8/19 at 7:32 PM, a nurse note revealed that a CNA reported resident 59 was observed yelling and attempting to strike another resident. CNA was able to deescalate and redirect resident 59. b. On 2/9/19 at 12:00 AM, a nurse note revealed that resident 59 had verbal exchange with another resident. c. On 2/13/2019 at 7:00 AM, a nurse note revealed that resident 59 got into another resident's face. They started arguing. No physical aggression was seen. d. On 3/8/2019 at 7:10 PM, a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2020-02-25 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review it was determined that the facility did not store, prepare, distribute and serve food in accordance with professional standards for food service safety. Specifically, staff were in the kitchen without hairnets, dietary staff were not changing their gloves after touching soiled items. Findings include: 1. On 2/18/20 at 7:10 AM, an observation was made in the kitchen of [NAME] 1. [NAME] 1 was working on the tray line preparing resident breakfasts' without wearing a hair net. 2. On 2/18/20 at 7:48 AM, an observation was made of the DM. The DM was working on the breakfast tray line with gloves on. The DM took her cell phone out of her pocket, looked at her phone, and then returned it to her pocket without changing her gloves. The DM then returned to working on the tray line without changing her gloves. 3. On 2/18/20 at 7:53 AM, an observation was made of the DM. The DM was working on the breakfast tray line with gloves on . The DM went into the dry storage, opened the door, got out a box and opened the box all while wearing the same…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2020-02-25 · tag F0838 — failed to assess facility resources and resident needs — pattern
    Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility did not conduct and document a facility-wide assessment to determine what resources were necessary to care for its residents competently during both day-to-day operations and emergencies. The facility must review and update that assessment, as necessary, and at least annually. The facility must also review and update this assessment whenever there was, or the facility plans for, any change that would require a substantial modification to any part of this assessment. Specifically, the facility's resources were not included in the assessment. Findings include: On 2/24/2020, the facility assessment provided by the Administrator was reviewed. The facility assessment was titled Facility Assessment Tool and did not include the following; a. The care required by the resident population at the facility. b. The staff competencies of care-providing staff that are employed by the facility and regularly utilized agency staff, such as nurses and nursing assistants. The data in the Facility Assessment Tool was an example provided by CMS (Centers…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2020-02-25 · tag F0841 — pattern
    Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review it was determined that the facility did not ensure the medical director was responsible for implementation of resident care policies and the coordination of medical care in the facility. Specifically, the Medical Director was not informed of abuse in the facility, multiple falls, the use of physical restraints for 1 resident without notification or a physician's order, delay in identifying a hip fracture, Accident hazards, multiple suicide attempts by one resident, Findings include: 1. The facility was cited for deficient practice in F600, abuse. MD 1 (Medical Doctor) stated that he was not aware of abuse in the facility. 2. The facility utilized restraints for one resident, as cited in F604. MD 1 stated that he was not aware that restraints were used. 3. MD 1 stated that he was not aware of a resident having multiple suicide attempts and behavioral outbursts that resulted in abuse, as cited in F740. 4. MD 1 stated that he had attended the QAPI (Quality Assurance and Performance Improvement) meetings, but was not made aware of the serious…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2020-02-25 · tag F0867 — failed to act on quality-improvement findings — pattern
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, observation and record review it was determined that the facility failed to maintain a Quality Assessment and Assurance (QAA) Committee that identified issues with respect to which Quality Assessment and Assurance activities were necessary. In addition, the QAA committee did not develop and implement appropriate plans of action to correct identified quality deficiencies. Specifically, deficient practices identified during the survey included abuse, use of restraints, quality of care, accident hazards, adequate staffing, and behavioral health services. Findings Include: 1. Based on interview and record review it was determined, for 8 of 35 sampled residents, that the facility failed to ensure the residents were free from abuse and neglect. Specifically, the facility did not provide protection to ensure that residents were free from verbal and physical abuse from other residents. Resident identifiers: 10, 14, 17, 32, 35, 43, 47, and 59. [Cross refer to F600] 2. Based on observation, interview, and record review it was determined, for 1 of 35 sampled residents, that…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2020-02-25 · tag F0604 — failed to not use physical restraints improperly — isolated
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review it was determined, for 1 of 35 sampled residents, that the facility did not ensure that each resident was free from any physical restraint imposed for the purpose of discipline or convenience and not required to treat the resident's medical symptoms. Specifically, a resident was physically restrained by facility staff with no training to staff, no investigation, and no physician order or physician notification. Resident identifier: 26. Findings include: Resident 26 was admitted to the facility on [DATE] with diagnoses which included dementia with behavioral disturbance, traumatic brain injury, anxiety, major depressive disorder, pseudobulbar affect, insomnia, anemia, communication deficit, muscle weakness, and epilepsy. On 2/19/2020 resident 26's medical record was reviewed. A nurses' progress note dates 8/11/19 at 3:44 AM documented During PM med pass, around 2145 (9:45 PM) patient became aggressive with female CNA (certified nursing assistant). It appeared…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$6,676 in federal fines across 1 penalty.

  • $6,676 — penalty dated 2024-12-16

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to MONUMENT HEALTH GROUP — 11 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 3 of 52.8+0.2 vs chain
Health inspection 3 of 52.2+0.8 vs chain
Staffing 3 of 52.8+0.2 vs chain
Quality measures 4 of 54.7-0.7 vs chain
The other 10 homes this chain runs (chain average 2.8★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleSince
MURRAY, BRIANIndividualCORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 07/01/2020
GUNNISON VALLEY HOSPITALOrganizationOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 02/07/2025
HEALTH GROUP MANAGEMENT LLCOrganizationOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 02/07/2025
MONUMENT HEALTH GROUP LLCOrganizationOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 02/07/2025
BALSER, BRANDONIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 02/07/2025
CLAWSON, TRAVISIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 02/07/2025
ESPINOSA, STEPHANIEIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 02/07/2025
FRAGOSO, LINDSAYIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 02/07/2025
GALINDO, MICHAELIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 02/07/2025
MARRIOTT, STEPHENIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 02/07/2025
ROBERTSON, BRETTIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 02/07/2025
SAMUELIAN, SPENCERIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 02/07/2025
SEASTRAND, JASONIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 02/07/2025
TONGA, ELAINEIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 02/07/2025
WEST, CHRISTIANIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 02/07/2025
MONUMENT HEALTH PROPERTIES LLCOrganizationADP OF THE SNFsince 02/07/2025
MONUMENT REAL ESTATE CANYON RIM LLCOrganizationADP OF THE SNFsince 02/07/2025

CMS files one row per role, so the 33 rows in the source record cover these 17 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.

5 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$6.1M
Net patient revenuemost recent cost report
+14.4%
Operating marginrevenue minus expenses
$3.0M
Related-party expense58% of expenses
Who pays — share of resident-days
Medicaid 91%Medicare 2%Other / private 7%

About 91% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $3.0M paid to related parties — landlords or management companies under common ownership — equal to about 58% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2024. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$348per resident / day
operating cost
$10,582per month
≈ monthly operating cost
$407per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2024). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in UT

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Utah Medicaid page.

Typical monthly cost in Utah
$8,669/mo
Nursing home (semi-private)
$10,646/mo
Nursing home (private)
$5,475/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 465096. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2024-06-27, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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