Shenandoah Valley Health And Rehab
3737 Catalpa Ave, Buena Vista, VA 24416 · For profit - Corporation · 93 certified beds · (540) 261-7444 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- it has an abuse, neglect, or exploitation citation (F0600), cited May 2021
- it has 3 actual-harm citations
- a high number of inspection citations overall (37) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $50,635 in federal fines (most recent 2024-01-31)
- its independent health-inspection rating is low (2/5)
- its payroll-based staffing rating is low (2/5)
- nursing-staff turnover (60%) runs well above the national median (45%)
- its last standard health inspection was over 3 years ago — the star rating may not reflect current conditions
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 2 of 5 |
| Quality measuresSelf-reported by the facility | 3 of 5 |
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 3 of 5 |
| Long-stay residentspeople who live here | 2 of 5 |
| Short-stay residentsrehab / post-hospital | 3 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 2 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 29.2% | 14.9% | 15.4% | worse |
| Long-stay residents who lose too much weight | 1.5% | 5.4% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.8% | 0.4% | 0.9% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents with a urinary tract infection | 0.7% | 1.6% | 2.0% | better |
| Long-stay residents with depressive symptoms | 7.4% | 18.7% | 6.5% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 6.1% | 3.6% | 3.3% | worse |
| Long-stay residents whose ability to walk worsened | 26.5% | 15.6% | 16.1% | worse |
| Long-stay residents on antianxiety or hypnotic medication | 27.7% | 20.6% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 98.6% | 94.0% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 6.7% | 4.7% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 30.9% | 21.8% | 21.2% | worse |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 4.3% | 14.2% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 0.5% | 1.3% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 92.9% | 73.6% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 19.9% | 22.3% | 22.6% | better |
| Short-stay residents with an outpatient ER visit | 14.3% | 11.5% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 1.29 | 1.52 | 1.67 | better |
| Long-stay outpatient ER visits per 1,000 resident days | 2.31 | 1.48 | 1.80 | worse |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
60.0% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 154 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 21.4% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 56 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.40 therapist hours per resident per day in 2026Q1 — more than 69% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 5% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 60.0%CMS range 52.7–66.4 | 51.5% | Oct 2022–Sep 2024 | better than U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 11.1%CMS range 7.9–14.6 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 21.4% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 32.1% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 12.5% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 93.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 100.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 1.4% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 10.3%CMS range 7.1–15.1 | 7.1% | Oct 2023–Sep 2024 | worse than U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.20 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 93 beds and averages 87.8 residents a day — about 94% occupied, or roughly 5 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.16 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.58 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 1.95 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.09 hrs/resident/day on weekends vs 3.18 on weekdays — 3% thinner on weekends. RN hours go from 0.58 to 0.57 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 60% is well above the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
This trend is not current. The most recent of these two inspections was over 3 years ago; the arrow describes what inspectors found then, not what the home is like now.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
37 citations, most serious first. The 13 most serious are shown; the remaining 24 are one tap away and print in full.
- Actual harm · Gcited before2024-01-31 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interviews, clinical record review, and facility documentation review, the facility staff failed to conduct timely revisions of the comprehensive care plan for two residents (Resident #1 and Resident #5) in a survey sample of 14 residents. For Resident #1 (R1) the failure to revise the care plan and implement interventions that ensured R1 received the required dialysis treatments as ordered, resulted in R1 missing 3 dialysis sessions and 3 partial treatments, which resulted in four hospitalizations. This constituted four occurrences of harm. The findings included: 1. For R1, the facility staff failed to address and implement interventions to ensure that the resident received dialysis services when the family was unable to accompany the resident, which resulted in 3 missed sessions and 3 partial treatments. This failure resulted in four hospitalizations for urgent treatment of fluid overload, a potentially life-threatening condition which occurs when fluid & toxins are not removed as scheduled with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2024-01-31 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interviews, clinical record review, and facility documentation, the facility staff failed to ensure a Resident who required dialysis received scheduled dialysis treatments as ordered by the physician for 1 Resident (Resident #1) in a survey sample of 3 dialysis Residents reviewed. Resident #1 (R1) was hospitalized 4 times during a 3-month period due to missed dialysis treatments, requiring hospitalization for urgent dialysis due to being symptomatic of fluid overload, this constituted harm. The findings included: According to the clinical record R1, was initially admitted to the facility on [DATE]. Diagnoses for R1 included but were not limited to end stage renal disease and legal blindness. On [DATE] and [DATE], a closed record review was conducted of R1's chart. This review revealed that R1 was ordered to receive dialysis on Monday, Wednesday, and Fridays. From [DATE], until [DATE], R1 had four hospitalizations, ([DATE], [DATE], [DATE], and [DATE]) due to missing multiple dialysis treatments and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2021-05-27 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, staff interview, facility document review and clinical record review, the facility staff failed to promptly assess, implement interventions, and provide immediate care for the prevention and/or treatment of pressure ulcers for one of 22 residents in the survey sample (Resident #50), resulting in harm. Resident #50 developed two pressure ulcers on the inside of both knees initially identified at an unstageable status with thick, necrotic tissue over the wounds. There was no prior assessment of impaired skin in those areas, and after treatment, were assessed as stage 4 pressure ulcers. Staff failed to follow physician orders and infection control practices during dressing changes to Resident #50's pressure ulcers. Facility staff failed to promptly assess and initiate treatment for Resident #50 regarding a newly identified pressure ulcer found during the dressing change observation and not previously reported to nursing. The findings include: Resident #50 was admitted to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-01-23 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review, and clinical record review, the facility staff failed to follow professional standards of care regarding medication orders for one of eight residents in the survey sample (Resident #1). The findings include: Facility staff failed to clarify and enter updated admission orders for Resident #1, resulting in medications, that were recommended by the hospital to be discontinued, being ordered and administered to the resident. Resident #1 (R1) was admitted to the facility with diagnoses that included atrial fibrillation, retroperitoneal hematoma, renal hemorrhage, acute blood loss anemia, pleural effusion, hypertension, clostridium difficile (C-diff), acute kidney failure, sepsis, pneumonia, pyelonephritis with renal abscess, protein-calorie malnutrition, breast cancer and alcohol abuse. The minimum data set (MDS) dated [DATE] assessed R1 with moderately impaired cognitive skills. R1's clinical record documented a hospital discharge summary/order sheet dated 9/19/24…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-01-23 · tag F0760 — failed to prevent significant medication errors — isolatedEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review and clinical record review, the facility staff failed to ensure one of eight residents in the survey sample was free from significant medication errors (Resident #1). The findings include: Resident #1 was ordered and administered the medications apixaban, aspirin, diltiazem and lisinopril for eleven days after admission when updated admission orders recommended these medicines be discontinued. Resident #1 (R1) was admitted to the facility with diagnoses that included atrial fibrillation, retroperitoneal hematoma, renal hemorrhage, acute blood loss anemia, pleural effusion, hypertension, clostridium difficile (C-diff), acute kidney failure, sepsis, pneumonia, pyelonephritis with renal abscess, protein-calorie malnutrition, breast cancer and alcohol abuse. The minimum data set (MDS) dated [DATE] assessed R1 with moderately impaired cognitive skills. R1's clinical record documented a hospital discharge summary/order sheet dated 9/19/24 listing medication orders…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-01-31 · tag F0730 — widespreadObserve each nurse aide's job performance and give regular training.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interview and facility documentation review, the facility staff failed to complete performance reviews of nurse aides and therefore failed to provide in-service education based on the outcome of the performance reviews, affecting all 40 nurse aides employed by the facility. The findings included: On 1/30/24 at 10 a.m., the survey team met with the human resources manager (HRM) and requested to review the employee files for three sampled CNAs (certified nursing assistants). The HRM asked what documents were requesting to be reviewed and the surveyor let her know that the performance reviews needed to be reviewed. The HRM said OK and stepped out of the room. A few moments later the HRM returned to the conference room and informed the surveyor that she had spoken with the DON (Director of Nursing) and said, we do not do performance evaluations. I don't know why, we do write-ups. The HRM was asked to have the DON and Administrator step in. On 1/30/24 at 10:20 a.m., the surveyor met with the HRM, administrator and DON. The Administrator said, I contacted corporate, and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-01-31 · tag F0838 — failed to assess facility resources and resident needs — widespreadConduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on facility documentation and staff interviews, the facility staff failed to conduct and document a facility-wide assessment to include the care required by the resident population, staff competencies necessary for the care needed for the resident population, ethnic/cultural/religious factors that may affect care provided by the facility, services provided, and health information technology resources, which have the potential to affect all 75 residents residing at the facility. The findings included: On 1/29/24, the facility administrator was asked to provide the survey team with the facility assessment. On 1/29/24, a 5-page document was provided to the survey team. It listed a facility acuity/ADL (activities of daily living) calculation which was represented by numbers with no explanation. It noted 0=9 residents, 1=0 residents, 2=0 residents, 3=1 residents, 4=6 residents . It noted BIMS (brief interview for mental status score) noting a BIMS score of 0-15, and how many residents had scored each number.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-01-31 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interview, clinical record review, and facility documentation review, the facility staff failed to implement infection control procedures and the Centers for Disease Control and Prevention recommendations to prevent the spread of infections within the facility which had the potential to affect residents and staff on 2 of 3 nursing units. The findings included: 1. For Resident #5 (R5), who had orders for contact isolation, there was no signage to indicate and alert staff and/or visitors of the isolation. On 1/16/24 at approximately 11:30 a.m., during a facility tour, R5 was observed from the hallway lying in bed with an IV pole at the bedside and a medication bag hanging from the pole. Within the room there was a red 55-gallon trash barrel and a yellow 55-gallon trash barrel. There was no signage outside the room to indicate that any special isolation requirements were in place. On 1/16/24 at approximately 11:50 a.m., an interview was conducted with LPN C. LPN C confirmed she was the nurse assigned to R5. LPN C reported that R5 was on two different…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-01-31 · tag F0940 — failed to train staff — widespreadDevelop, implement, and/or maintain an effective training program for all new and existing staff members.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interview, staff record reviews, and facility documentation review, the facility staff failed to develop a training plan based on the facility assessment, which had the potential to affect all staff employed by the facility and all residents in their care. The findings included: On 1/29/24, the facility administrator was asked to provide the survey team with the facility assessment. On 1/29/24, a 5-page document was provided to the survey team. The facility assessment did not identify the resident needs of the population they service and did not address the competencies or training necessary for the facility staff to provide for the residents in their care. On 1/30/24, at approximately 10:30 a.m., a meeting was held with the director of nursing and facility administrator. When asked how they identify what training staff need, they stated they did a skills fair in October and staff went to each station and they do monthly staff meetings and as things come up, she will provide education. On 1/30/24 at approximately 10:40 a.m., the surveyor discussed with the facility…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-01-31 · tag F0944 — widespreadConduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interviews and employee record reviews, the facility staff failed to provide QAPI (Quality Assurance and Performance Improvement) training to 9 of 9 sampled employees reviewed for educational requirements. The findings included: On 1/29/24, a sample of nine employees was selected from a listing of current staff. The sample included management staff, CNAs (certified nursing assistants), LPNs (Licensed practical nurses) and RNs (registered nurses). The facility identified the Director of Nursing (DON) as overseeing staff education. The DON was given the names of the nine sampled staff and was asked to provide all education and in-service training for those employees. On 1/29/24, the facility provided a transcript for an electronic training system for the sampled employees and in-service sign in sheets. These documents were reviewed and revealed that none of the 9 sampled employees had received any training with regards to the elements and goals of the facility's QAPI program. During an end of day meeting held at 4:35 p.m., on 1/29/24, the facility Administrator and DON…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-01-31 · tag F0626 — isolatedPermit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review, and facility documentation review, the facility staff failed to permit a resident to return to the facility after hospitalization, affecting 1 resident (Resident #1- R1) in a survey sample of 14 residents. The findings included: On [DATE], a closed clinical record review was conducted of R1's chart. According to the clinical record, staff documented on [DATE] at 11:20 AM, Resident up to w/c [wheelchair] in dayroom. Facial swelling noted. Due to resident not receiving dialysis. New order noted to send resident to ED [emergency department] for further eval. [evaluation] Daughter [name redacted] notified. Resident left facility at 11:11 [am]. The clinical record had no information about R1 returning from the hospital. On [DATE] at approximately 2:15 p.m., an interview was conducted with LPN C. LPN C stated that R1 was a very pleasant lady and had started rubbing at her skin constantly. LPN C said that the Resident did this at dialysis and at one point pulled her…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-01-31 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review and facility documentation review, the facility staff failed to provide pharmaceutical services to meet the needs of 3 residents (Resident #3- R3, Resident #8- R8 and Resident #9- R9), in a survey sample of 14 residents. The findings included: The facility staff failed to administer medications as ordered by the physician due to medications not being available for administration from the pharmacy. On 1/16/24 and 1/27/24, clinical record reviews were conducted. The reviews revealed the following: 1a. According to the medication administration record (MAR), R3 was not administered a lidocaine patch as ordered for pain on 1/4/24 and 1/5/24. The progress notes had entries that read medication on order. 1b. The MAR for R3 also noted that on 1/5/24, the doctor had ordered pregabalin oral capsule 100 mg to be given twice daily. There was no indication that the medication was administered on the evening of 1/5/24, and neither of the two doses were given on 1/6 or 1/7, for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-01-31 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interview, clinical record review and facility documentation review, the facility staff failed to maintain a complete and accurate medical record for one resident (Resident #1- R1) in a survey sample of 10 Residents. The findings included: For R1, the facility staff failed to maintain an accurate and complete clinical record with regards to the communication with and between the dialysis clinic and failed to maintain documentation with regards to instances of dialysis not being able to be performed or shortened treatment sessions. On 1/16/24 and 1/17/24, a closed record review was conducted of R1's chart. According to the clinical record on 8/1/23, the dialysis clinic gave an order that R1 was to have a sitter with them at dialysis for safety reasons. The facility staff required that the family accompany R1 and when the family was not present the resident would not receive dialysis treatments or only received a partial treatments. As a result, R1 would become symptomatic with fluid overload and would be sent to the hospital for urgent treatment, which included…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 24 citations
- Potential for harm · F2023-02-23 · tag F0847 — widespreadInform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interview and facility document review, the facility staff failed to ensure the proper timeframe was in place to rescind a binding arbitration agreement for residents in the facility. Findings were: During the entrance conference on 02/21/2023 at approximately 1:00 p.m., the administrator was asked if residents or his/her representatives were asked to enter into a binding arbitration agreement with the facility. She responded, Yes. A copy of the facility arbitration agreement was requested. On 02/23/2023 at approximately 9:45 a.m., the VOLUNTARY ARBITRATION AGREEMENT PROGRAM GUIDE was reviewed and contained the following process listed under ARBITRATION PROCEDURES: If you sign the Agreement and later change your mind, you will have ten (10) business days from the date of execution of the Agreement to completely cancel and void the Agreement. Further review of the VOLUNTARY ARBITRATION AGREEMENT included the following: Right to Change Your Mind: The resident will receive from the Facility a copy of this agreement upon it being fully executed. This Agreement may be…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-02-23 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interview, clinical record review, and facility document review the facility staff failed to follow professional standards of practice during medication administration for one of 19 residents in the survey sample: Resident # 33. Findings include: Resident # 33 was admitted to the facility 2/20/20 with diagnoses to include, but were not limited to: end stage renal disease, heart disease, high blood pressure, and insomnia. The most recent MDS (minimum set) was quarterly assessment dated [DATE]. Resident # 33 was assessed as cognitively intact with a total summary score of 15/15. On 2/21/23 beginning at approximately 3:00 p.m. during review of the clinical record, a nurses note dated 2/15/23 at 3:48 p.m. documented Resident was given the medication of another resident by mistake. Medication was Bethanechol (helps with urination)10 mg, Xanax (anti-anxiety) 0.5 mg, Cipro (antibiotic) 500 mg, Iron 325 mg, Fluvoxamine (antidepressant) 50 mg, Gabapentin (anticonvulsant) 200 mg,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-02-23 · tag F0759 — failed to keep medication error rate low — isolatedEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on a medication pass and pour observation, staff interview, clinical record review, and facility document review, the facility staff failed to ensure a medication error rate of less than 5 percent. The facility had two medication errors out of 28 medication opportunities, which resulted in a medication error rate of 7.14 percent. Findings include: On 02/22/23 at 8:29 AM, a medication pass and pour observation was completed with Licensed Practical Nurse (LPN) #1. LPN #1 prepared medications for Resident #35, which included Vitamin C 500 milligrams (mg) (one tablet), Ferrous Sulfate 325 /65 mg (one tablet), Losartan Potassium 100 mg (one tablet), Miralax 17 grams (mixed with water) and Pravastatin Sodium Tablet 40 MG (one tablet). The resident had a total of 4 tablets and the Miralax mixture. The LPN administered the medication to Resident #35. At approximately 9:45 AM, a medication reconciliation was completed for Resident #35. The resident's physician's orders revealed the resident had an order for Protonix 40 mg once daily. The Protonix 40 mg was ordered on 02/21/23 and was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-02-23 · tag F0760 — failed to prevent significant medication errors — isolatedEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interview, clinical record review, and facility document review the facility staff failed to ensure one of 19 residents in the survey sample was free from a significant medication error: Resident # 33. Findings include: Resident # 33 was admitted to the facility 2/20/20 with diagnoses to include, but were not limited to: end stage renal disease, heart disease, high blood pressure, and insomnia. The most recent MDS (minimum set) was quarterly assessment dated [DATE]. Resident # 33 was assessed as cognitively intact with a total summary score of 15/15. On 2/21/23 beginning at approximately 3:00 p.m. during review of the clinical record, a nurses note dated 2/15/23 at 3:48 p.m. documented Resident was given the medication of another resident by mistake. Medication was Bethanechol (helps with urination)10 mg, Xanax (anti-anxiety) 0.5 mg, Cipro (antibiotic) 500 mg, Iron 325 mg, Fluvoxamine (antidepressant) 50 mg, Gabapentin (anticonvulsant) 200 mg, Lisinopril (for high blood…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-02-23 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interview, and clinical record review, the facility staff failed to maintain a complete and accurate clinical record for one of 19 residents in the survey sample: Resident # 33. Findings include: Resident # 33 was admitted to the facility 2/20/20 with diagnoses to include, but were not limited to, end stage renal disease, heart disease, high blood pressure, and insomnia. The most recent MDS (minimum set) was quarterly assessment dated [DATE]. Resident # 33 was assessed as cognitively intact with a total summary score of 15/15. On 2/21/23 beginning at approximately 3:00 p.m. during review of the clinical record, a nurses note dated 2/15/23 at 3:48 p.m. documented Resident was given the medication of another resident by mistake. Medication was Bethanechol (helps with urination)10 mg, Xanax (anti-anxiety) 0.5 mg, Cipro (antibiotic) 500 mg, Iron 325 mg, Fluvoxamine (antidepressant) 50 mg, Gabapentin (anticonvulsant) 200 mg, Lisinopril (for high blood pressure), Metformin (lowers…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-02-23 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on a medication pass and pour observation, staff interview, and facility document review, the facility staff failed to ensure infection control practices during the administration of medications. Findings include: On 02/22/23 at 8:29 AM, a medication pass and pour observation was conducted with LPN (Licensed Practical Nurse) #1. The LPN did not wash or sanitize her hands prior to preparing medications for Resident #67. The LPN prepared and administered the medications to Resident #67, left the resident's room and immediately began to prepare Resident #35. The LPN did not wash and/or sanitize her hands before proceeding to the next resident. LPN #1 prepared Resident #35's medications and administered the medications to the resident. LPN #1 left the resident's room, did not wash and/or sanitizer her hands and immediately began to prepare medications for Resident #9. LPN #1 prepared and administered medications to Resident #9, exited the room and then retrieved the hand sanitizer on the medication cart to cleanse her hands. At this time (8:53 AM), LPN #1 was made aware that she…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited beforedisputed · IDR2021-05-27 · tag F0838 — failed to assess facility resources and resident needs — patternConduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, facility document review and staff interview, the facility staff failed to ensure a facility wide assessment was completed and documented to include infection control practices related to COVID-19 for day to day operations and during emergencies. The facility assessment failed to include care required by the resident population considering infection control practices and/or for infection control related to COVID-19 residents, that were present within that population. The facility assessment also failed to include input from the administrator, the DON (director of nursing) and the medical director. Findings include: During the survey conducted 05/25/21 through 05//27/21, it was identified that the facility had an active outbreak of COVID-19. The facility had six active cases of COVID 19. The facility had utilized 6 rooms [hot unit] for active COVID residents, and 4 rooms for observation [warm unit], which was used for new admissions, readmissions, exposure residents or residents with suspected COVID 19. On 05/26/21 at approximately 10:15 AM, during a review of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2021-05-27 · tag F0842 — failed to keep accurate, complete medical records — patternSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview and clinical record review, the facility staff failed to provide a complete and accurate record for the documentation of dietary orders for 2 of 22 in the survey sample, Resident #365 and Resident #366; and failed to ensure a complete and accurate record for the documentation of immunization records for 3 of 22 in the survey sample, Resident #165, Resident #60, and Resident #366. The findings include: 1. Resident #365 was admitted to the facility on [DATE] with diagnoses that included type 2 diabetes, chronic kidney disease - stage 3, hyperkalemia, hypertension, acidosis, and heart failure. The nursing admission assessment dated [DATE] documented Resident #365 as independent for daily decision-making. On 05/25/2021 at 12:35 p.m., Resident #365 was observed in her room eating lunch. The lunch meal ticket documented the diet order as Regular - Dysphasia Advanced. Resident #365 was asked if she knew what type of diet she was supposed to have. Resident #365 stated, all I know is…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2021-05-27 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, facility document review and clinical record review, the facility staff failed to develop policies and procedures for infection control practices for droplet precautions, and failed to follow infection control practices during dressing changes for one of 22 residents in the survey sample (Resident #50). Findings include: On 05/25/21, upon entrance, the facility was found in an active outbreak of COVID-19. The facility reported six COVID positive residents who were in isolation on the hot unit, and reported six residents in isolation on the warm unit for precautionary measures. On 05/25/21 at approximately 10:45 AM, the DON (director of nursing) explained where the hot and warm units were. A tour of the hot unit was conducted. An industrial strip curtain was hanging as a barrier separating the hot unit from the cold area. There was no signage on the curtain or in that area to inform of what unit this was or what protocol to follow. Once through the hanging curtain, a holding…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-05-27 · tag F0558 — failed to accommodate residents' needs and preferences — isolatedReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, staff interview and clinical record review, the facility staff failed to provide an appropriate adaptive light switch and ensure accessibility to a call bell for one of 22 residents in the survey sample. Resident #50, with limited range of motion and mobility was observed with his call bell out of reach. The cord for Resident #50's over-bed light was too short for resident use and was modified with a plastic bag attached to the end of the cord. The findings include: Resident #50 was admitted to the facility on [DATE] with a re-admission on [DATE]. Diagnoses for Resident #50 included multiple sclerosis, chronic pressure ulcers, diabetes, encephalopathy, reflex neuropathic bladder, insomnia, dementia and abnormal posture. The minimum data set (MDS) dated [DATE] assessed Resident #50 with moderately impaired cognitive skills and as requiring extensive assistance of two people for bed mobility, total assistance of two people for transfers and limited functional range of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-05-27 · tag F0578 — failed to honor advance directives / code status — isolatedHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, family interview, and staff interview, the facility staff failed to ensure an advance directive was followed for one of 22 residents (Resident #60). Resident #60 had an advance directive prior to entry into the facility that appointed his wife as DPOA (durable power of attorney) to make medical decisions for the resident [in the event the resident could not]. The facility failed notify the resident's wife regarding code status of the resident, upon the resident's admission to the facility. The facility had Resident #60 sign his own DNR (do not resuscitate) after the facility had identified and assessed the resident with severe cognitive impairment. Finding include: Resident #60 was admitted to the facility on [DATE]. Diagnoses included, but were not limited to: CAD (coronary artery disease), heart failure with pace maker placement, high blood pressure and DM (diabetes mellitus) with severe vision loss, dementia, and encephalopathy. The most recent full MDS (minimum data set) was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-05-27 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, facility document review and clinical record review, the facility staff failed to ensure one of 22 residents was free from neglect. Facility staff failed to promptly assess, notify the provider, and obtain treatment orders for Resident #50 regarding a newly identified pressure ulcer. The findings include: Resident #50 was admitted to the facility on [DATE] with a re-admission on [DATE]. Diagnoses for Resident #50 included multiple sclerosis, chronic pressure ulcers, diabetes, encephalopathy, reflex neuropathic bladder, insomnia, dementia and abnormal posture. The minimum data set (MDS) dated [DATE] assessed Resident #50 with moderately impaired cognitive skills and as requiring extensive assistance of two people for bed mobility, total assistance of two people for transfers and limited functional range of motion in both upper and lower extremities. Resident #50's clinical record documented the resident had a history of pressure ulcers and was currently treated for pressure…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-05-27 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, and clinical record review, the facility staff failed to develop a CCP (comprehensive care plan) for a central line and transmission based precautions secondary to MRSA, for one of 22 residents in the survey sample (Resident #217) . Findings included: Resident #217 was admitted to the facility on [DATE]. Diagnoses for Resident #217 included: MRSA (methacillin resistant staphylococcus aureus), acute respiratory failure, pneumonia due to corona virus, and kidney transplant. The most current MDS (minimum data set) was a 5 day assessment with an ARD (assessment reference date) of 5/14/21. Resident #217 was assessed with a cognitive score of 11 indicating moderately cognitively intact. On 5/27/21 Resident #217's clinical record was reviewed. According to physician's orders, Resident #217 had a active case of MRSA and was receiving Vancomycin (antibiotic) via a PICC line (Peripherally Inserted Central Catheter). Resident #217's care plan was then reviewed and did not include a care plan for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-05-27 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview and clinical record review, the facility staff failed to revise the comprehensive care plan for one of 22 residents in the survey sample. Resident #50's plan of care was not revised to include use of a cushion, wedge, and pillows for positioning and prevention of skin impairments. The findings include: Resident #50 was admitted to the facility on [DATE] with a re-admission on [DATE]. Diagnoses for Resident #50 included multiple sclerosis, chronic pressure ulcers, diabetes, encephalopathy, reflex neuropathic bladder, insomnia, dementia and abnormal posture. The minimum data set (MDS) dated [DATE] assessed Resident #50 with moderately impaired cognitive skills and as requiring extensive assistance of two people for bed mobility, total assistance of two people for transfers and limited functional range of motion in both upper and lower extremities. Resident #50's clinical record documented the resident was currently treated for pressure ulcers that included two stage 4 pressure…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-05-27 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review and staff interview, the facility staff failed to follow physician's orders for one of 22 residents in the survey sample (Resident #60) for weekly weights. Finding include: Resident #60 was admitted to the facility on [DATE]. Diagnoses for Resident #60 included, but were not limited to: CAD (coronary artery disease), heart failure with pace maker placement, high blood pressure and DM (diabetes mellitus) with severe vision loss, dementia, and encephalopathy. The most recent full MDS (minimum data set) was an admission assessment with an ARD (assessment reference date) of 05/04/21. The resident was assessed on this MDS with a weight of 202.0 lbs [pounds]. The resident was assessed with a cognitive score of 3, indicating the resident had severe impairment in daily decision making skills, as well as inattention and disorganized thinking. The clinical record was reviewed on 05/26/21 9:13 AMz. Physician's orders included, .Weekly weights X [times] 4 every day shift every Mon for 4 weeks…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-05-27 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interview and clinical record review, the facility staff failed to ensure a medication was available for administration to one of four residents in a medication pass observation. The supplement PreserVision AREDS was not available for administration to Resident #33. The findings include: A medication pass observation was conducted on 5/26/21 at 8:00 a.m. with licensed practical nurse (LPN #2) administering medications to Resident #33. During this observation, LPN #2 administered a Thera-M multivitamin tablet instead of physician ordered PreserVision AREDS. Resident #33's clinical record documented a physician's order dated 1/5/21 for PreserVision AREDS once per day as a supplement. On 5/26/21 at 9:37 a.m., the consultant pharmacist (other staff #6) was interviewed about the administration of a multivitamin instead of PreserVision AREDS to Resident #33. The pharmacist stated the PreserVision AREDS had higher concentrations of vitamin C, vitamin A, vitamin E, zinc and copper for eye health and should be provided as ordered instead of the standard…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-05-27 · tag F0759 — failed to keep medication error rate low — isolatedEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, staff interview and clinical record review, the facility staff failed to ensure a medication error rate of less than 5%. A medication pass observation revealed two errors out of 38 opportunities resulting in a 5.26% error rate. Resident #33 was administered a multivitamin instead of physician ordered PreserVision AREDS and was administered Senna instead of physician ordered Senna-Docusate Sodium. The findings include: A medication pass observation was conducted on 5/26/21 at 8:00 a.m. with licensed practical nurse (LPN #2) administering medications to Resident #33. During this observation, LPN #2 administered a Thera-M multivitamin tablet and one tablet of Senna 8.6 mg (milligrams). Resident #33's clinical record documented a physician's order dated 1/5/21 for PreserVision AREDS once per day and an order dated 1/4/21 for Senna with Docusate Sodium 8.6-50 mg twice daily for constipation. On 5/26/21 at 9:37 a.m., the consultant pharmacist (other staff #6) was interviewed about the administration of a multivitamin instead of PreserVision AREDS to Resident #33. The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-05-27 · tag F0800 — isolatedProvide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interview, clinical record review, and facility document review, the facility staff failed to implement food preferences for two of 22 residents in the survey sample. Resident # 365 and Resident #366 were not interviewed to discuss food and/or dining preferences. The findings include: 1. Resident #365 was admitted to the facility on [DATE] with diagnoses that included type 2 diabetes, chronic kidney disease - stage 3, hyperkalemia, hypertension, acidosis, and heart failure. The nursing admission assessment dated [DATE] documented Resident #365 as independent for daily decision-making. On 05/25/2021 at 12:35 p.m., Resident #365 was observed in her room eating lunch. Resident #365 was interviewed regarding her food preferences and dining experiences. Resident #365 stated, I have been to several facilities and the food here is to be desired. Look at my tray, I'm getting some kind of advanced chopped food instead of regular food that I want, and there are no condiments on here…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2019-03-14 · tag F0657 — failed to keep the care plan current — patternDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review, and facility document review, the facility staff failed to ensure an interdisciplinary team was in attendance at care plan meetings for two of 21 residents, Resident #57 and Resident #13. The facility also failed to invite one of 21 residents, Resident #13 to his care plan meeting. 1. Resident #53's, (a resident with significant weight loss) care plan was not reviewed by an interdisciplinary team from 06/12/2018 through 02/19/2019. 2. For two consecutive quarters, Resident #13's care plan was not reviewed/revised by an interdisciplinary team. In addition, Resident #13 was not invited to participate in his quarterly care plan meetings. Findings were: 1. Resident #53 was admitted to the facility on [DATE]. Her diagnoses included but were not limited to: Major depressive disorder, anxiety, hypertension, hypothyroidism, dementia with behavioral disturbances, atherosclerotic heart disease, atrioventricular block (with subsequent pacemaker insertion) and cancer (per…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2019-03-14 · tag F0692 — failed to prevent malnutrition and dehydration — patternProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, and clinical record review, the facility staff failed to maintained acceptable parameters of nutritional status for one of 21 residents in the survey sample, Resident #53. Resident #53 had a significant weight loss of 24.49 % in six months. Facility staff were not aware of what foods on Resident #53's tray were fortified at meal times, and minimal assistance was offered during meal time observations. Findings were: Resident #53 was admitted to the facility on [DATE]. Her diagnoses included but were not limited to: Major depressive disorder, anxiety, hypertension, hypothyroidism, dementia with behavioral disturbances, atherosclerotic heart disease, atrioventricular block (with subsequent pacemaker insertion) and cancer (per facility staff report). A quarterly MDS (minimum data set) with an ARD (assessment reference date) of 02/13/2019, assessed Resident #53 as severely impaired in cognitive status with a summary score of 00. Under Section G Functional Status, Resident #53…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2019-03-14 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, and facility document review the facility staff failed to ensure medications and biologicals were properly stored and labeled on one of 2 units: Unit 2. One of 2 opened vials of PPD (tuberculin skin test) solution was expired and available for administration. The refrigerator temperatures for February 2019 and [DATE] were out of range with no adjustment made. Findings include: On [DATE] at 8:00 a.m. an inspection of the medication room and refrigerator was conducted with LPN (licensed practical nurse) # 1. One of 2 open PPD vials was opened and identified as expired. The vial had an open date of [DATE]. LPN # 1 was asked when it should be discarded. She stated I think 30 days after opening; let me check. LPN # 1 looked at a laminated sheet on a cork board and stated Yes, after 30 days. She then removed the vial of PPD from the refrigerator. A copy of the sheet referencing the storage instructions for the PPD was requested. The sheet, titled Special Storage Instructions from…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-03-14 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and staff interview, the facility failed to ensure a homelike environment. In Resident #54's room, the drywall around the ceiling was in ill repair and the commode was not functioning properly. The findings include: On 3/12/19 at 11 a.m., during the initial tour, Resident #54 stated there had been a problem with the commode and a crack in the ceiling since she had been admitted . The resident stated the commode constantly runs after you flush it, we try jiggling the handle and sometimes it cuts off and sometimes it does not. Resident #54 opened the bathroom door and the commode was observed constantly running for about 2 minutes. Resident #54 continued and pointed to the ceiling and stated look at that crack in the ceiling. A crack was observed running around the right edge of the ceiling near bed A for approximately 12 feet heading towards overtop of the closet area. Resident #54 said she was not sure of the repair status but staff were aware of the problem. Resident #54 stated she was concerned and did not want the ceiling to fall in on her and her roommate.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2019-03-14 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and clinical record review, the facility staff failed to develop a comprehensive plan of care for one of 21 residents in the survey sample. Resident #13 did not have a comprehensive care plan developed regarding required supervision related to inappropriate behaviors. The findings include: Resident #13 was admitted to the facility on [DATE] with a re-admission on [DATE]. Diagnoses for Resident #13 included atrial fibrillation, diabetes, high blood pressure, COPD (chronic obstructive pulmonary disease), macular degeneration and depression. The minimum data set (MDS) dated [DATE] assessed Resident #13 as cognitively intact. Resident #13's clinical record documented on 1/11/19 that a staff member witnessed the resident with his hand down a female resident's shirt while in the dining room. A facility reported incident form sent to the State Agency dated 1/16/19 documented the resident was evaluated by psychiatry and had medications reviewed/adjusted in response to the incident. The facility…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2019-03-14 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, staff interview and clinical record review, the facility staff failed to anchor the tubing for a Foley urinary catheter for one of 21 residents in the survey sample. Resident #184 did not have the Foley catheter tubing anchored to her thigh as required in her plan of care. The findings include: Resident #184 was admitted to the facility on [DATE] with diagnoses that included femur fracture, urinary retention, lung cancer, pleural effusion, diabetes and COPD (chronic obstructive pulmonary disease). The admission nursing assessment documented Resident #184 was alert and oriented with some confusion. On 3/12/19 at 4:11 p.m., Resident #184 was observed in bed. The resident's Foley catheter tubing was visible and not anchored to the resident's thigh. Resident #184 was interviewed at this time about the tubing. Resident #184 stated the tubing had not been attached to her thigh since her admission. Resident #184's clinical record documented a physician's order dated 3/11/19 for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
“Disputed” is CMS’s own flag, not our reading: the CMS deficiency file records whether the home has formally contested a citation, and we reproduce that. IDR is Informal Dispute Resolution, run by the state survey agency that wrote the citation; IIDR is Independent Informal Dispute Resolution, a separate process before an outside entity, available when CMS has proposed a civil money penalty. They are different processes and we mark them differently. Two things to hold at once. A disputed citation is still a citation — it was written by a surveyor, it stands on the record unless and until it is changed, and we neither hide it nor discount it. And we cannot tell you how the dispute came out: CMS publishes that a citation is under dispute, not the outcome, so a tag marked here may since have been upheld, reduced, or deleted, and an unmarked tag may have been disputed and resolved before this file was cut. Ask the home what it disputed and why — it is entitled to tell you, and the answer is often the most informative thing on this page.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$50,635 in federal fines across 1 penalty.
- $50,635 — penalty dated 2024-01-31
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to TRIO HEALTHCARE — 9 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 2 of 5 | 1.6 | +0.4 vs chain |
| Health inspection | 2 of 5 | 1.7 | +0.3 vs chain |
| Staffing | 2 of 5 | 1.7 | +0.3 vs chain |
| Quality measures | 3 of 5 | 2.8 | +0.2 vs chain |
The other 8 homes this chain runs (chain average 1.6★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| GL VIRGINIA HOLDINGS LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 12/16/2016 |
| TRIO HEALTH CARE - EAST, LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 05/24/2019 |
| TRIO HEALTHCARE INVESTORS LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 12/06/2016 |
| TRIO HEALTHCARE LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 12/10/2019 |
| GENTRY, BOYD | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST; CORPORATE OFFICER | NO PERCENTAGE PROVIDED | since 12/16/2016 |
| RUBENSTEIN, DAVID | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST; CORPORATE OFFICER | NO PERCENTAGE PROVIDED | since 12/16/2016 |
| LAM, ANGELA | Individual | W-2 MANAGING EMPLOYEE | — | since 05/15/2023 |
CMS files one row per role, so the 9 rows in the source record cover these 7 parties — each is shown once here with every role it holds. Nothing is omitted.
4 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $474K paid to related parties (affiliated landlords or management companies) in its most recent cost report.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in VA
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Virginia Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 495168. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2023-02-23, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.