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Galax Health And Rehab

836 Glendale Rd, Galax, VA 24333 · For profit - Corporation · 120 certified beds · (276) 236-9991 Medicare & Medicaid certified

Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse-prevention, restraint, or reporting citations — no harm found (F0604, F0609, F0610) — most recent Nov 2023Behavioral-health or dementia-care citation — no harm found (F0758)1 immediate-jeopardy citation$13,627 in federal fines
Insights

This home has serious findings on its record. Read them closely before you consider it.

Worth asking about
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • inspectors cited 1 immediate-jeopardy problem — the most serious level
  • a high number of inspection citations overall (40) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $13,627 in federal fines (most recent 2024-11-21)
  • its independent health-inspection rating is low (2/5)
  • its payroll-based staffing rating is low (2/5)
  • its facility-reported quality-measure rating is low (2/5)
  • its last standard health inspection was over 2 years ago — the star rating may not reflect current conditions

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

2/5
CMS overall
2 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 2 of 5
Quality measuresSelf-reported by the facility 2 of 5

Location & what’s nearby

Hospital
★★ 2/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
140 Larkspur Ln Ste C · (276) 236-0421 · Call to confirm hours
Pharmacy
Walgreens0.6 mi
510 E Stuart Dr · (276) 236-3402 · Call to confirm hours
Grocery
544 E Stuart Dr · (276) 238-1561 · Call to confirm hours
Park
New River Trail State Park · Typically dawn to dusk
Place of worship
807 Glendale Rd · (276) 235-9297

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 2 of 5
Long-stay residentspeople who live here 3 of 5
Short-stay residentsrehab / post-hospital 1 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 2 to 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased24.9%14.9%15.4%worse
Long-stay residents who lose too much weight6.7%5.4%5.4%worse
Long-stay residents with a catheter left in their bladder2.6%0.4%0.9%worse than state — see note marked double-dagger below the table
Long-stay residents with a urinary tract infection0.9%1.6%2.0%better
Long-stay residents with depressive symptoms9.3%18.7%6.5%better than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury1.7%3.6%3.3%better
Long-stay residents whose ability to walk worsened27.5%15.6%16.1%worse
Long-stay residents on antianxiety or hypnotic medication39.9%20.6%18.9%worse
Long-stay residents given the seasonal flu vaccine97.8%94.0%95.3%typical
Long-stay residents with pressure ulcers4.2%4.7%4.7%better
Long-stay residents with worsening bladder/bowel control22.4%21.8%21.2%typical
Long-stay residents who got an antipsychotic medication — see the note below the table24.5%14.2%17.1%worse
Short-stay residents who newly got an antipsychotic medication4.4%1.3%1.4%worse
Short-stay residents given the seasonal flu vaccine97.3%73.6%79.4%better
Short-stay residents rehospitalized after admission18.3%22.3%22.6%better
Short-stay residents with an outpatient ER visit15.3%11.5%12.0%worse
Long-stay hospitalizations per 1,000 resident days0.531.521.67better
Long-stay outpatient ER visits per 1,000 resident days1.801.481.80typical

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

36.2% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that worse than the national rate. This is CMS’s risk-adjusted rate over 56 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

36.2%U.S. median 51.5%
Got home and stayed home
11.2%U.S. median 10.7%
Went back to hospital
41.2%U.S. median 56.6%
Met the expected recovery
0.22U.S. median 0.31
Therapy hours / resident / day
0.06hours / resident / day
Physical therapy
0.11hours / resident / day
Occupational therapy
0.05hours / resident / day
Speech therapy

Met the expected recovery: 41.2% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 34 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.22 therapist hours per resident per day in 2026Q1 — more than 28% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 5% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF36.2%CMS range 25.3–46.851.5%Oct 2022–Sep 2024worse than U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF11.2%CMS range 7.6–16.410.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge41.2%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge29.4%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge23.5%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified95.7%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened2.1%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization7.5%CMS range 3.8–12.57.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.221.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.49
RN hours/ resident / day
0.84
LPN hours/ resident / day
2.02
Aide hours/ resident / day
3.35
Total nurse hours/ resident / day
0.26
RN hoursweekends
48.3%
Total nursing turnover
45.5%
RN turnover

How full it usually is: this home is certified for 120 beds and averages 95.8 residents a day — about 80% occupied, or roughly 24 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.35 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.49 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.02 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.99 hrs/resident/day on weekends vs 3.49 on weekdays — 14% thinner on weekends. RN hours go from 0.58 to 0.26 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 48% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

23
deficiencies at the latest standard inspection (2023-11-16)
3
at the previous standard inspection (2021-12-16)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

This trend is not current. The most recent of these two inspections was over 2 years ago; the arrow describes what inspectors found then, not what the home is like now.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

40 citations, most serious first. The 11 most serious are shown; the remaining 29 are one tap away and print in full.

  • Immediate jeopardy · J2024-11-21 · tag F0678 — failed to provide CPR when needed — isolated
    Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review and facility document review the facility staff failed provide basic life support, including cardiopulmonary resuscitation (CPR) to 1 of 13 residents, Resident #2, which constututed a determination of Immediate Jeopardy (IJ). The scope and severity was originally cited at Immediate Jeopardy, Level IV isolated and was reduced to a Level II isolated after the facility was cleared of Immediate Jeopardy. The Administrator, DON (director of nursing) regional vice-president of operations and regional clinical director were notified on [DATE] that the extended survey process had begun at 1:30 pm, as the survey team had identified Immediate Jeopardy in the area of Quality of Life. The finding included: For Resident #2 the facility staff withheld cardiopulmonary resuscitation based on verbal directions from the resident's boyfriend. Resident #2's face sheet listed the resident as their own authorized representative. Resident #2's face sheet listed diagnoses which included…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-11-21 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, resident interview, staff interview, and facility document review, the facility staff failed to ensure a hazard free environment on 1 of 2 units, Unit B. The findings included: There were numerous missing floor tiles in the shower room on Unit B, underneath the shower fixture where the residents of the facility would shower. On 11/20/24 at 12:15 p.m., the surveyor entered the shower room on Unit B. This shower room was observed to have numerous missing floor tiles, underneath the shower fixture where the residents of the facility would shower. On 11/20/24 at 12:20 p.m., during an interview with Certified Nursing Assistant (C.N.A.) #1 regarding the missing tiles this staff stated the tiles had been that way for at least 4 months and it was getting worse. When asked if any resident had ever been injured due to the missing tiles this staff stated no, but the shower chair wheels did catch on the area where the floor tiles were missing. C.N.A. #1 was observed to bend over and pick up a few of the loose tiles from the floor. On 11/20/24 at 1:30 p.m., the surveyor and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-06-17 · tag F0687 — failed to care for feet properly — isolated
    Provide appropriate foot care.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and clinical record review, the facility staff failed to complete provider ordered treatments for 1 of 5 residents, Resident #1. The findings included: The facility nursing staff failed to complete provider ordered treatments to Resident #1's toes. Resident #1's diagnoses included, but were not limited to, displaced fracture of femur (09/11/23), Alzheimer's, dementia, diabetes, muscle weakness, and unsteadiness on feet. Section C of Resident #1's quarterly minimum data set (MDS) assessment with an assessment reference date (ARD) of 08/01/23 included a brief interview for mental status (BIMS) score of 3 out of a possible 15 points. Resident #1's comprehensive care plan included the focus area altered skin integrity non-pressure related to abrasion to left great toe. Interventions included treatments as ordered. Resident #1's clinical record included the following provider orders: 1. Apply zinc oxide to top of left great toe daily (12/08/23). 2. Clean open area on back of left great toe with Normal Saline apply antibiotic ointment and cover with dry dressing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-06-17 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and clinical record review, the facility staff failed to administer provider ordered nebulizer treatments for 1 of 5 residents, Resident #1. The findings included. The facility staff failed to administer Resident #1's provider ordered nebulizer treatments. Resident #1's diagnoses included, but were not limited to, Alzheimer's, dementia, diabetes, chronic obstructive pulmonary disease, and COVID-19 (08/31/23). Section C of Resident #1's quarterly minimum data set (MDS) assessment with an assessment reference date (ARD) of 08/01/23 included a brief interview for mental status (BIMS) score of 3 out of a possible 15 points. Resident #1's comprehensive care plan included the focus area has alteration in respiratory status due to chronic obstructive pulmonary disease. Interventions included administer medications as ordered. Resident #1's clinical record included orders for Ipratropium-Albuterol Solution inhale orally via nebulizer two times a day for shortness of breath X 7 days, order date…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-11-16 · tag F0655 — pattern
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record, facility document review the facility staff failed to develop a baseline care plan within 48 hours of admission for 4 of 22 residents sampled. Resident #64, #77, 294, and #86. The findings include: 1. For resident # 64, the facility staff failed to develop a baseline care plan when the resident was admitted to the facility. Resident # 64's diagnoses included, but were not limited to, unspecified dementia, chronic atrial fibrillation, age related osteoporosis, essential hypertension, chronic pain syndrome, and presence of a cardiac pacemaker. Section C (cognitive patterns) of Resident # 64's most recent minimum data (MDS) assessment with an assessment reference date (ARD) of 10/20/23 included a brief interview for mental status (BIMS) summary score of 4 out of a possible 15 points, indicating severe cognitive impairment. During a review of the clinical record the surveyor was unable to locate a baseline care plan. On 11/15/23 during a meeting with the Administrator,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-11-16 · tag F0730 — pattern
    Observe each nurse aide's job performance and give regular training.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and facility document review, the facility staff failed to complete reviews of nurse aide's at least every 12 months and failed to provide in-service education based on the outcome of these reviews. The findings included: The facility administrative staff failed to complete performance reviews of nurse aides at least every 12 months and failed to provide regular in-service education based on the outcomes of reviews/evaluations. During the task sufficient and competent nurse staffing the surveyor requested information regarding nurse aide reviews/evaluations and in-service training. On 11/14/23 at 4:30 p.m., during an end of the day meeting with the Administrator, Regional [NAME] President of Operations (RVPO), and Chief Nursing Officer the RVPO stated they should be doing yearly evaluations on staff. On 11/15/23 at 8:26 a.m., during an interview with the Administrator this staff stated performance evaluations have not been completed and the supervisor was the person who would be responsible for completing the reviews. On 11/15/23 at 9:10 a.m., Certified…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-11-16 · tag F0760 — failed to prevent significant medication errors — pattern
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    3. For Resident #48, facility staff failed to administer the antihypertensive medication per administration parameters. Resident #48 was admitted to the facility with diagnoses including essential hypertension, type 2 diabetes mellitus with complications, cerebrovascular disease, major depression, dysphagia, and muscular weakness. On the Minimum Data Set Assessment with Assessment Reference Date 10/10/23, the resident scored 3/15 on the Brief Interview for Mental Status and was assessed with signs of delirium with fluctuating inattention and disorganized thinking. Clinical record review revealed a physician order dated 7/8/2022 for metoprolol tartrate tablet 25 milligrams (mg). Give 25 mg by mouth two times a day related to essential hypertension hold if SBP (systolic blood pressure) <100 or DBP (diastolic blood pressure)<60 or HR (heart rate) <55. The Medication Administration Record (MAR) for November 2023 documented blood pressure and heart rate for each administration time and whether the medication was administered. On 11/3/2023 at 21:00, the documented BP was 90/63 and the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-11-16 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, and facility document review, the facility staff failed to store, prepare and distribute food in accordance with professional standards for food service safety. The findings include: On 11/13/23 at 4:20 PM during the initial tour of the kitchen with other staff member # 2, this surveyor observed a clear plastic container with a green lid in the reach in cooler. There was a pale yellow substance in the container. There was no label or date on the container. In the walk-in cooler, this surveyor observed a clear container with a red lid containing mushrooms. There was no label or date on the container. There was a chaffing pan containing macaroni and cheese that was not labeled or dated. The pan was half empty. There was a chaffing pan with 4 slices of ham and ground meat. The ham appeared very dry and there was no label or date. Both chaffing pans were loosely covered with plastic wrap. Other staff member # 2 was able to identify the contents of each container. They sated, Everything should have been dated. I'll throw it all away. Surveyor…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-11-16 · tag F0842 — failed to keep accurate, complete medical records — pattern
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and clinical record review, the facility staff failed to ensure a complete and accurate clinical record for 5 of 22 residents, Resident's #71, #34, #46, #8 and #69. The findings included: 1. For Resident #71, facility staff failed to ensure Hospice documentation was maintained in the clinical record for review. Resident #71's diagnoses included, but were not limited to, benign prostatic hyperplasia, hypertension, and Alzheimer's. Section C (cognitive patterns) of Resident #71's significant change minimum data set (MDS) assessment with an assessment reference date (ARD) of 10/17/23 was coded 1/1/3 to indicate the resident had problems with long- and short-term memory and was severely impaired in cognitive skills for daily decision making. Section O (special treatments, procedures, and programs) was coded to indicate this Resident was receiving Hospice services. Resident #71's comprehensive care plan included the focus area Hospice due to end of life care. During the clinical record…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-11-16 · tag F0947 — failed to train nurse aides adequately — pattern
    Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and facility document review, the facility staff failed to provide 12 hours of in-service training for nurse aides. The findings included: The facility staff failed to provide nurse aides with 12 hours of in-service training. On 11/15/23 at 8:26 a.m., the Administrator was asked for verification of 12 hours of training for 5 Certified Nursing Assistants (C.N.A.'s) #1, #2, #3, #4, and #5. On 11/15/23 at 9:10 a.m., C.N.A. #3 stated they had been employed at the facility over a year, they received training through a computer-based program and the training was appropriate. 11/15/23 at 9:23 a.m., the Administrator stated to the surveyor they did not have 12 hours of education for the employees that had been requested by the surveyor and they did not currently have a Staff Development Coordinator. On 11/15/23 at 9:36 a.m., during an interview with C.N.A. #6 this staff stated they received ongoing training and had the training they needed to complete their job duties. On 11/15/23 at 2:31 p.m., during an interview with C.N.A. #9 this staff stated they received…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-16 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, Resident interview and facility document review the facility staff failed to respect residents' rights to a dignified existence for 1 of 22 residents, Resident #8. The findings included: For Resident #8 the facility staff failed to provide incontinence pads. Resident #8's face sheet listed diagnoses which included but not limited to multiple sclerosis, chronic pain syndrome, and pressure ulcer to sacral region. Resident #8's most recent minimum data set with an assessment reference date of 09/18/23 assigned the resident a brief interview for mental status score of 15 out of 15 in section C, cognitive patterns. This indicates that the resident is cognitively intact. Resident #8's comprehensive care plan was reviewed and contained a care plan for . has alteration in elimination of bowel and bladder, diuretic use, incontinence. Interventions for this care plan included, Use of briefs/pads for incontinence protection. Surveyor spoke with Resident #8 on 11/13/23 at 4:40 pm. Resident #8 stated to surveyor that they wished they could still use the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
Show the remaining 29 citations
  • Potential for harm · D2023-11-16 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, clinical record review, facility document review, the facility staff failed to notify the MD and/or RP of significant changes in the resident's physical, mental or psychosocial status for 3 of 22 residents sampled. Resident # 19, 26, 64. The findings included: 1. For resident # 19, the facility staff failed to notify the physian and responsible party of a fall that occurred 10/6/23. This was a closed record review. Resident #19's diagnoses included but were not limited to, unspecified dementia, angina, cognitive communication deficit, moderate protein calorie malnutrition, Alzheimer's with late onset, adult failure to thrive, muscle weakness (generalized), essential hypertension, and paroxysmal atrial fibrillation. The most recent minimum data set (MDS) assessment assigned the resident a brief interview for mental status score (BIMS) of 3, indicating severe cognitive impairment. There was a progress note in the clinical record with an effective date of 10//6/23 at 2:34 AM that indicated resident fell at 2:25 AM. The resident was assessed for injury and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-16 · tag F0583 — failed to protect personal privacy — isolated
    Keep residents' personal and medical records private and confidential.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on documents received at the Office of Licensure and Certification (OLC), facility staff failed to ensure the right to secure and confidential medical records for 1 of 22 residents sampled (Resident #68). Resident #68 was admitted to the facility with diagnoses which included Alzheimer's dementia, hypertension, congestive heart failure, dysphagia, recurrent falls, and diabetes mellitus type 2 with neuropathy. On the Minimum Data Set assessment with Assessment Reference Date 10/6/23, the resident scored 9/15 on the brief interview for mental status, indicating impairment in daily decision-making skills, and was assessed as without signs of delirium, psychosis, or behaviors affecting care of self or others. On 11/15/2023, a complaint was received in OLC which included a screen shot of a resident's progress note in the electronic clinical record. The complainant wrote that the note was proof of an allegation of failure to report an incident (the progress note described an incident, but did not address the complainant's allegation). The complaint form including the progress note…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-16 · tag F0604 — failed to not use physical restraints improperly — isolated
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interviews and facility document review the facility staff failed to provide the ongoing re-evaluation of the need for physical restraints for 1 of 22 sampled residents. Resident #33. The findings were: For Resident #33, the facility staff failed to reassess the risk for elopement/wandering prior to applying a Wander Guard monitor. The resident's admission Record listed their diagnoses to included, but were not limited to multiple sclerosis, dementia, Alzheimer's disease, Parkinson's disease with dyskinesia, and type 2 diabetes mellitus. On the quarterly Minimum Data Set (MDS) assessment with an assessment reference date of 10/11/23, the resident scored a 10 out of 15 on the brief interview for mental status. Section P (Restraints and Alarms) read the resident had a wander/elopement alarm daily. Resident #33's clinical record was reviewed. One (1) Elopement Risk Assessment document was found, dated 04/03/23 and read the resident was not at risk for elopement. There were no other elopement risk assessments found. The Treatment Administration Record (TAR) for November…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-16 · tag F0624 — isolated
    Prepare residents for a safe transfer or discharge from the nursing home.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interview, clinical record review, and facility document review, the facility staff failed to provide sufficient preparation and orientation to residents to ensure a safe and orderly discharge from the facility for 1 of 22 residents in the survey sample, Resident #86. The findings included: For Resident #86, the facility staff failed to provide the resident with discharge instructions or medication prescriptions prior to a planned discharge home. Resident #86's diagnosis list indicated diagnoses, which included, but not limited to Pressure Ulcer of Right Buttocks, Open Wound of Abdominal Wall, Ventral Hernia with Obstruction, Type 2 Diabetes Mellitus, and Muscle Weakness. The quarterly minimum data set (MDS) with an assessment reference date (ARD) of 10/23/23 assigned the resident a brief interview for mental status (BIMS) summary score of 15 out of 15 indicating Resident #86 was cognitively intact. The resident was coded as being dependent with personal hygiene and toileting…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-16 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review, and facility document review, the facility staff failed to review and revise the comprehensive care plan for 3 of 22 residents sampled. Resident # 26, # 64, and # 33. The findings included: 1. For resident # 26, the facility staff failed to update the comprehensive care plan after a fall with injury and after an injury of unknown origin. Resident # 26's diagnoses included but were not limited to, hypertension, Alzheimer's Disease, anxiety, depression, unspecified mood disorder, diabetes and chronic obstructive pulmonary disease. Resident # 26's most recent MDS assigned them a BIMS score of 4 indicating severe cognitive impairment. During a review of the clinical record, a progress note dated 9/8/23 at 1:01 PM read in part, Resident continues to complain of right shoulder and arm pain. New order given to sent to ED (emergency department) for x-ray of arm and shoulder. The note also indicated that the physician and the responsible party had been notified. On 9/8/23…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-16 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, clinical record review, and facility document review the facility staff failed to follow standards of professional practice for 2 of 22 residents, Resident's #242 and #24. The findings included: 1. For Resident #242, the facility nursing staff documented they had administered the medication Isosorbide when this medication had never been delivered to the facility from the pharmacy. This medication was not available in the facility STAT box. Resident #242's diagnoses included hypertension, congestive heart failure, and chronic kidney disease. There was no completed minimum data set (MDS) assessment for this Resident. Resident #242 was alert and orientated to self. Resident #242's clinical record included an order for the medication Isosorbide Mononitrate 10 mg 1 tablet three times a day for hypertension. The order date was documented as 11/08/23. A review of Resident #242's medication administration record (MAR) revealed that the nursing staff had documented they had administered this medication on 11/09/23 at 8:00 a.m. and 2:00 p.m., 11/10/23 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-16 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, clinical record review, facility document review, the facility staff failed to follow physician's orders for 3 of 22 residents, Resident #51, Resident #86, and Resident #242. The findings included: 1. For Resident #51 the facility staff failed to administer the medication Zoloft. Zoloft is a medication used to treat depression. Resident #51's face sheet listed diagnoses which included but not limited to Alzheimer's disease, anxiety, depression, and dementia. Resident #51's most recent minimum data set with an assessment reference date of 10/18/23 assigned the resident a brief interview for mental status score of 14 out of 15 in section C, cognitive patterns. This indicates that the resident is cognitively intact. Resident #51's comprehensive care plan was reviewed and contained a care plan for I am taking an antidepressant medication. Interventions for this care plan include Medication as ordered by the physician. Resident #51's clinical record was reviewed and contained a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-16 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interview, clinical record review, and facility document review, the facility staff failed to ensure a resident with pressure ulcers receives necessary treatment and services to promote healing for 1 of 22 residents in the survey sample, Resident #86. The findings included: For Resident #86, the facility staff failed to treat a stage 3 pressure ulcer to the sacrum as directed by the wound specialist from 11/03/23 through 11/10/23. Resident #86's diagnosis list indicated diagnoses, which included, but not limited to Pressure Ulcer of Right Buttocks, Open Wound of Abdominal Wall, Ventral Hernia with Obstruction, Type 2 Diabetes Mellitus, and Muscle Weakness. According to Resident #86's demographic face sheet, the resident was admitted to the facility on [DATE]. An admission Data Collection Form dated 11/02/23 documented the resident as being alert and independent in decisions regarding tasks of daily living. On 11/13/23 at 5:17 PM, surveyor spoke with Resident #86 who stated the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-16 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, resident interview, staff interview, clinical record review, and facility document review, the facility staff failed to ensure each resident received assistance devices to prevent accidents for 1 of 22 residents in the survey sample, Resident #24. The findings included: For Resident #24, the facility staff failed to ensure placement of Dycem non-slip material in the resident's wheelchair seat as indicated on the resident's comprehensive person-centered care plan. Resident #24's diagnosis list indicated diagnoses, which included, but not limited to Iliotibial Band Syndrome of the Right Leg, Dementia, Major Depressive Disorder, Mood Disorder, Generalized Anxiety Disorder, Nightmare Disorder, Parkinson's Disease, Unsteadiness on Feet, and Muscle Weakness. The most recent quarterly minimum data set (MDS) with an assessment reference date (ARD) of 9/15/23 assigned the resident a brief interview for mental status (BIMS) summary score of 15 out of 15 indicating the resident was cognitively intact. Resident #24 was coded as requiring limited assistance with transfers,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-16 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, clinical record review, facility document review and during a medication pass and pour the facility staff failed to ensure medications were available for administration of 2 of 22 residents, Resident #3 and Resident #294. The findings included: 1. For Resident #3 the facility staff failed to ensure the medication Vitamin D was available for administration. Resident #3's face sheet listed diagnoses which included but not limited to Vitamin D deficiency, unspecified. Resident #3's most recent minimum data set with an assessment reference date of 10/24/23 assigned the resident a brief interview for mental status score of 5 out of 15 in section C, cognitive patterns. This indicates that the resident is severely cognitively intact. Surveyor observed licensed practical nurse (LPN) #6 during a medication pass and pour on 11/14/23 at 7:55 am. LPN #6 prepared Resident #3's medications but stated that the resident's Vitamin D was not available in the medication cart, and they would have to get it from the medication room. LPN #6 stated that Vitamin D 400 iu and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-16 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, clinical record review, and facility document review, the facility staff failed to act upon drug regimen review recommendations for 1 of 22 residents in the survey sample, Resident #24. The findings included: For Resident #24, the facility staff failed to carry out a physician approved drug regimen review recommendation for a movement test, such as AIMS or DISCUS, to be performed at least every six months. Resident #24's diagnosis list indicated diagnoses, which included, but not limited to Iliotibial Band Syndrome of the Right Leg, Dementia, Major Depressive Disorder, Mood Disorder, Generalized Anxiety Disorder, Nightmare Disorder, Parkinson's Disease, Unsteadiness on Feet, and Muscle Weakness. The most recent quarterly minimum data set (MDS) with an assessment reference date (ARD) of 9/15/23 assigned the resident a brief interview for mental status (BIMS) summary score of 15 out of 15 indicating the resident was cognitively intact. Resident #24 was coded as requiring limited assistance with transfers, dressing, and personal hygiene. The resident was coded…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-16 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and clinical record review, the facility staff failed to ensure PRN (as needed) orders for psychotropic drugs were limited to 14 days for 1 of 22 residents in the survey sample, Resident #24. The findings included: For Resident #24, the facility staff failed to ensure the order for the medication Vistaril included a duration limited to 14 days. Vistaril is an antihistamine drug which may be used to relieve anxiety and tension. Resident #24's diagnosis list indicated diagnoses, which included, but not limited to Iliotibial Band Syndrome of the Right Leg, Dementia, Major Depressive Disorder, Mood Disorder, Generalized Anxiety Disorder, Nightmare Disorder, Parkinson's Disease, Unsteadiness on Feet, and Muscle Weakness. The most recent quarterly minimum data set (MDS) with an assessment reference date (ARD) of 9/15/23 assigned the resident a brief interview for mental status (BIMS) summary score of 15 out of 15 indicating the resident was cognitively intact. Resident #24's clinical record included a current physician's order dated 10/31/23 for Vistaril 50 mg…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-16 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, clinical record review and during a medication pass and pour the facility staff failed to ensure a medication error rate of less than 5%. There were 2 errors in 30 opportunities for a medication error rate of 6.67%. These errors affected Resident #3 and Resident #12. The findings included: On 11/14/23 at 7:50 am, surveyor observed licensed practical nurse (LPN) #6 during a medication pass and pour. LPN #6 prepared Resident #51's medications but stated that the Zoloft was not available in the medication cart. LPN #6 stated, I'll probably have to call the pharmacy about the Zoloft. Surveyor asked LPN #6 to let them know when the had the Zoloft for administration. Surveyor was never informed that the Zoloft was available or administered. Surveyor reconciled Resident #51's medications with the clinical record. Resident #51's clinical record contained a physician's order summary which read in part, Zoloft Tablet 50 mg (Sertraline HCl). Give 1 tablet by mouth one time a day for major depressive disorder, recurrent, unspecified. Surveyor observed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-16 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on facility document review and staff interview facility staff failed to ensure the IPCP program was reviewed annually. The surveyor was provided the Infection Control Program- Antibiotic Stewardship F881 policy and procedure with effective date 2/2017. The surveyor spoke with the regional vice president of operations (RVPO) about the need for an Infection Prevention and Control Program (IPCP) policy and for the policies to be reviewed and revised annually. The Antibiotic Stewardship Policy the RVPO had also was effective 2/2017 and had not been revised. RN#4, who became the acting ICP on 11/25/23, found a manual for Infection Control Program Version 4 revised October 2020. The October 2020 Version 4 represented the most recently revised infection control policies available in the facility. The surveyor repeated the concern with not reviewing and revising the Infection Contol Program manual annually during a summary meeting on 11/14/23 attended by the administrator, Director of Nursing and RVPO.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-16 · tag F0883 — failed to offer flu and pneumonia vaccines — isolated
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and clinical review facility staff failed to ensure the pneumococcal immunization was offered to 1 of 5 residents reviewed for immunizations (Resident #82). Resident #82 was admitted to the facility with diagnoses which included cerebral infarction with hemiplegia and hemiparesis, diabetes mellitus type 2, atherosclerotic heart disease, and cardiopulmonary disease. On the most recent Minimum Data Set assessment with Assessment Reference date 10/4/23, the resident scored 11/14 on the brief interview for mental status and was assessed as without signs of delirium, psychosis, or behaviors affecting care. The resident's clinical record was reviewed for offer, education, and receipt of required vaccinations. The record indicated the resident received influenza vaccine October 2023 and Covid 19 [NAME] in 2021 and a booster July 2023. There was no record of offering or receiving pneumococcal vaccine. The surveyor notified the Administrator and RVPO during a summary meeting on 11/15/23. No…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-16 · tag F0563 — failed to protect the right to visitors — isolated
    Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, clinical record review, and facility document review, the facility staff failed to allow family visitation for 1 of 4 closed record reviews, Resident #92. The findings included: The facility staff failed to allow the family to stay with the Resident at the facility after the resident had a change in condition. Resident #92's diagnoses included but were not limited to, Alzheimer's, dementia, and muscle weakness. Section C (cognitive patterns) of Resident #92's quarterly minimum data set (MDS) assessment with an assessment reference date (ARD) of 08/16/23 included a brief interview for mental status (BIMS) summary score of 3 out of a possible 15 points. Resident #92's comprehensive care plan included the focus areas sometimes shows behavior symptoms, at risk for pressure ulcers, requires assistance with one or more staff for activity of daily living, and difficulty with independent feeding. Resident #92's clinical record included an order for Hospice effective 10/13/23. The facility staff provided the survey team with a copy of the Hospice documentation. On…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-16 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review, and facility document review the facility staff failed to ensure injuries of unknown origin were reported for 1 of 22 current residents sampled and one of 4 closed records sampled. Resident #19 and Resident #26. The findings included: 1. For resident # 19, the facility staff failed to report a right hip fracture that was identified on 10/13/23. This was a closed record review. Resident # 19's diagnoses included but were not limited to, unspecified dementia, cognitive communication deficit, generalized anxiety, Alzheimer's with late onset, insomnia, weakness, history of falling. Resident # 19's Minimum Data Set (MDS) Assessment with an Assessment Reference Date (ARD) of 10/20/23 assigned the resident a Brief Interview for Mental Status (BIMS) score of 3, indicating they were severely cognitively impaired. The resident was also coded as dependent for Activities of Daily Living (ADL's) and mobility. The clinical record was reviewed. A progress note dated 10/13/23 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-16 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review, facility document review, facility staff failed to initiate a thorough investigation of an injury of unknown origin for 1 of 22 active residents sampled and 1 of 4 closed records. Resident # 19 and Resident # 26. The findings included: 1. For resident # 19 the facility staff failed to investigate a right hip fracture that was identified October 13, 2023. This was a closed record review. Resident # 19's diagnoses included but were not limited to, unspecified dementia, cognitive communication deficit, generalized anxiety, Alzheimer's with late onset, insomnia, weakness, history of falling. Resident # 19's Minimum Data Set (MDS) Assessment with an Assessment Reference Date (ARD) of 10/20/23 assigned the resident a Brief Interview for Mental Status (BIMS) score of 3, indicating they were severely cognitively impaired. The resident was also coded as dependent for Activities of Daily Living (ADL's) and mobility. The clinical record was reviewed. A progress note dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-06 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff interview, resident interview and during the course of a complaint investigation, the facility staff failed to provide Activities of Daily Living care to one of 7 residents. Resident # 7. The findings included: For Resident # 7, the facility staff failed to provide scheduled bathing assistance in March 2023. Resident # 7's demographic sheet listed diagnoses that included but were not limited to; Type 2 diabetes mellitus, hypertension, chronic obstructive pulmonary disease, anxiety disorder, major depressive disorder, and unspecified mood disorder. The most recent Minimum Data Set (MDS) assessment with an assessment reference date of 7/12/23, assigned resident # 7 a brief interview for mental status score of 12 indicating moderate cognitive impairment. This surveyor interviewed resident #7 on 10/5/23 at 11:16 AM. When asked about the care provided by the facility staff, resident stated, I get good care here. When asked if they are assisted with bathing and showering, they…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-12-16 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, resident interview, and clinical record review, the facility staff failed to ensure that a resident who was unable to carry out ADL's (activities of daily living) received the necessary care and services to maintain personal hygiene for one of 17 residents, Resident #19. The facility staff failed to provide nail care for a dependent resident. Resident #19's fingernails were observed to be long and jagged, with debris observed underneath the nails. The findings included: Resident #19's diagnoses included, but were not limited to, diabetes, peripheral vascular disease, cerebral infarction, acute angle-closure glaucoma, and gout. Section C (cognitive patterns) of Resident #19's quarterly MDS (minimum data set) assessment with an ARD (assessment reference date) of 09/22/21 included a BIMS (brief interview for mental status) summary score of 10 out of 15, indicating the resident was moderately impaired of cognition. Section G (functional status) was coded 3/2 for personal hygiene indicating Resident #19 required extensive assistance of one person…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-12-16 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interviews and facility document review, it was determined the facility staff failed to properly implement processes to prevent and/or contain COVID-19 as evidence by two (2) of three (3) staff members, sampled for COVID-19 screening, not being consistently screened prior to starting their work shift (CNA (Certified Nurse Aide) #21 and CNA #22). The findings include: Review of the facility's staff screening documentation revealed CNA #21 and CNA #22 failed to consistently have evidence of being screened prior to starting their work shifts. The following information was found in a facility policy/procedure titled Active Screening Process for COVID-19 Visitors and Employees (with a revision date of 9/21/2020): Precautions and Screening Process . Limit visitor entry to front entrance ONLY to ensure all persons entering the building will be screened as directed. Visitors will be assisted to self-attest immediately upon entry for travel history to affected areas, contact with persons confirmed to have COVID-19 and symptoms of new onset of fever, sore throat, sneezing,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-12-16 · tag F0886 — failed to test for COVID-19 as required — isolated
    Perform COVID19 testing on residents and staff.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interviews and facility document review, it was determined the facility staff failed to consistently implement processes to prevent and/or contain COVID-19 as evidence by two (2) of three (3) staff members (CNA (Certified Nurse Aide) #21 and CNA #22), who were sampled for COVID-19 screening, who had not been tested for COVID-19 as required by the facility's high community transmission level. The findings include: The facility staff failed to test CNA #21 and CNA #22, as required, for COVID-19. CNA #21 and CNA #22 were two (2) of the three (3) facility staff members who were not fully vaccinated. The third staff member, who was not fully vaccinated, had tested positive for COVID-19 during the previous 90 days therefore would not have required COVID-19 testing by the facility. The following information was found in a facility policy/procedure titled Facility COVID-19 Testing with a revision date of 9/2021: - Fully vaccinated refers to a person who is (greater than or equal to) 2 weeks following…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2018-09-13 · tag F0557 — isolated
    Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and staff interviews, the facility staff failed to provide privacy in a manner that maintained or enhanced the dignity of the residents during a resident council meeting on 9/12/18. The findings included: During a resident council meeting held on 9/12/18 beginning at 10:00 a.m., the facility staff failed to respect the resident's dignity, privacy, and individuality. The facility staff entered the area where the resident council meeting was held numerous times disturbing the resident council meeting each time a staff member entered or exited the room. The group meeting was held in the facility's dining room and was attended by seven residents of the facility. Soon after the resident council meeting began, the surveyor and group observed a hospitality aide come in the dining room through the door at the back of the dining room carrying a tray and placed the tray in the kitchen window. The hospitality aide then left the dining room. The same hospitality aide came through the door at the back of the dining room carrying a second tray a second time. She left the tray…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2018-09-13 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview and clinical record review, the facility staff failed to follow physician orders for medication administration for 1 of 28 residents (Resident #53). The findings included: The facility staff failed to follow physician orders for the administration of insulin. The licensed practical nurse (LPN #1) administered Humalog insulin after Resident #53 had eaten breakfast. The clinical record of Resident #53 was reviewed 9/11/18 through 9/13/18. Resident #53 was admitted to the facility 5/31/16 and readmitted [DATE] with diagnoses that included but not limited to diabetes mellitus with diabetic neuropathy, gross hematuria, chronic pain, bipolar disorder with hallucinations, Vitamin D deficiency, major depressive disorder, post-traumatic stress disorder, dementia with behavioral disturbances, hypercholesterolemia, hypertension, atrial fibrillation, diastolic heart failure, chronic obstructive pulmonary disease, and chronic kidney disease. Resident #53's quarterly minimum data set…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2018-09-13 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interviews and clinical record review it was determined the facility staff failed to provide 1 of 25 residents (Resident #43) with a diet as ordered by the physician. Findings: Facility staff failed to provide Resident #43 with a diet as ordered by the physician. The resident's clinical record was reviewed on 9/12/18 at 9:00 AM. The resident was admitted to the facility on [DATE]. Her diagnoses included dementia, heart failure and hypertension. The latest MDS (minimum data set) dated 7/27/18 coded the resident with slightly impaired cognitive ability. The resident was coded to eat meals independently with staff oversite. The resident's CCP (comprehensive care plan) documented the resident with involuntary weight loss. The staff interventions included, Magic cup supplement daily. The resident's physician's orders, signed and dated on 10/17/17, included the resident's dietary supplements for weight loss. The physician ordered a Magic cup one time each day at lunch for weight loss. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2018-09-13 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and clinical record review, the facility staff failed to ensure that 1 of 25 residents in the survey sample was free of unnecessary psychotropic medication (Resident #24). The findings included: The facility staff failed to discontinue or re-evaluate the use of a prn (as needed), Xanax, for Resident #24. Resident #24 was admitted to the facility on [DATE] with the following diagnoses of, but not limited to coronary artery disease, high blood pressure, End Stage Renal Disease, stroke and dementia. On the admission MDS (Minimum Data Set) with an ARD (Assessment Reference Date) of 7/16/18 coded the resident as having a BIMS (Brief Interview for Mental Status) score of 3 out of a possible score of 15. Resident #24 was also coded as requiring extensive assistance of 2 staff members for dressing and being totally dependent on 1 staff member for personal hygiene and bathing. The surveyor performed a review of Resident #24's clinical record on 9/13/18. During this review, the surveyor noted a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2018-09-13 · tag F0813 — isolated
    Have a policy regarding use and storage of foods brought to residents by family and other visitors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, and facility document review, facility staff failed to ensure that milk in personal refrigerators had not expired for 2 of 27 residents in the survey sample (Residents #9 and 79). 1. For Resident #9, facility staff failed to discard expired milk stored in the personal refrigerator in the resident's room. Resident #9 was admitted to the facility on [DATE]. Diagnoses included alzheimer's disease, urinary tract infection, gastrointestinal hemorrhage, pain, hallucinations, dementia, hypertension, and anxiety. On the Quarterly Minimum Data Set Assessment with assessment reference date 6/26/18, the resident was assessed with short and long term memory impairment and without symptoms of delirium, or psychosis. The resident exhibited physical behavior symptoms toward others 1-3 of the 7 days prior to the assessment. During initial tour on 09/11/18 at 01:19 PM , the surveyor checked the contents of the resident's personal refrigerator. The milk in the refrigerator in the resident's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2018-09-13 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, facility document review, and during a medication administration observation the facility staff failed to follow established infection control guidelines in regards to hand hygiene on 1 of 2 units (unit A). The findings included: The facility nursing staff failed to complete hand hygiene during a medication administration observation. On 09/12/18 beginning at approximately 7:58 a.m. the surveyor observed LPN (licensed practical nurse) #1 prepare medications for administration. During this time surveyor did not observe LPN#1 wash hands or use hand sanitizer prior to preparing medications. After preparing the medications LPN #1 offered Resident #72 medications as Resident #72 was awaiting by medication cart. Resident #72 refused one of the prepared medications. LPN #1 put bare fingers in administration cup to get refused medication out and once again did not wash hands, use sanitizer or don gloves. LPN #1 continued with administration by donning gloves and administering eye drops to Resident #72. LPN#1 handed Resident #72 a tissue to wipe eyes, LPN#1 then…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2023-11-16 · tag F0838 — failed to assess facility resources and resident needs — widespread
    Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and facility document review the facility staff failed to conduct and document a facility-wide assessment to determine what resources were necessary to care for its residents. The findings were: The administrator provided the survey team a facility assessment (FA) on 11/15/23 and reported to the team coordinator that the document had not been taken through the facility's quality program yet. On 11/16/23 at 12:27 p.m., a surveyor reviewed the FA and discussed with the administrator how the document did not have facility-specific information; the document looked to be the template of an assessment, not personalized. The administrator reiterated that the FA had not gone through their quality process yet and that he would speak with the facility's clinical folks and figure out what needs to be done. The administrator stated there had been a FA in the past and acknowledged the one provided to the survey team had not been individualized to indicate this facility's services etc. At the end of day meeting with the administrator, chief nursing officer, and regional…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$13,627 in federal fines across 1 penalty.

  • $13,627 — penalty dated 2024-11-21

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to TRIO HEALTHCARE — 9 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 2 of 51.6+0.4 vs chain
Health inspection 2 of 51.7+0.3 vs chain
Staffing 2 of 51.7+0.3 vs chain
Quality measures 2 of 52.8-0.8 vs chain
The other 8 homes this chain runs (chain average 1.6★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
GL VIRGINIA HOLDINGS LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 12/16/2016
TRIO HEALTH CARE - EAST, LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 05/24/2019
TRIO HEALTHCARE INVESTORS LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 12/16/2016
TRIO HEALTHCARE LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 12/10/2019
GENTRY, BOYDIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST; CORPORATE OFFICERNO PERCENTAGE PROVIDEDsince 12/16/2016
RUBENSTEIN, DAVIDIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST; CORPORATE OFFICERNO PERCENTAGE PROVIDEDsince 12/16/2016
VIERS, ROBERTIndividualW-2 MANAGING EMPLOYEEsince 10/16/2019

CMS files one row per role, so the 9 rows in the source record cover these 7 parties — each is shown once here with every role it holds. Nothing is omitted.

4 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$8.5M
Net patient revenuemost recent cost report
-9.6%
Operating marginrevenue minus expenses
$409K
Related-party expense4% of expenses
Who pays — share of resident-days
Medicaid 76%Medicare 5%Other / private 19%

About 76% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $409K paid to related parties (affiliated landlords or management companies) in its most recent cost report. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$294per resident / day
operating cost
$8,944per month
≈ monthly operating cost
$268per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in VA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Virginia Medicaid page.

Typical monthly cost in Virginia
$10,250/mo
Nursing home (semi-private)
$11,680/mo
Nursing home (private)
$6,945/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 495250. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2023-11-16, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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