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Alleghany Health And Rehab

1725 Main Street, Clifton Forge, VA 24422 · For profit - Corporation · 105 certified beds · (540) 862-5791 Medicare & Medicaid certified

Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citations on record (F0600, F0607) — most recent Jan 2025Behavioral-health or dementia-care citation — no harm found (F0740)4 immediate-jeopardy citations$108,698 in federal fines
Insights

This home has serious findings on its record. Read them closely before you consider it.

Worth asking about
  • it has abuse, neglect, or exploitation citations (F0600, F0607) — most recent Jan 2025
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • inspectors cited 4 immediate-jeopardy problems — the most serious level
  • a high number of inspection citations overall (59) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $108,698 in federal fines (most recent 2025-01-28)
  • its independent health-inspection rating is low (1/5)
  • its payroll-based staffing rating is low (2/5)
  • its facility-reported quality-measure rating is low (1/5)
  • nursing-staff turnover (62%) runs well above the national median (45%)
  • its last standard health inspection was over 3 years ago — the star rating may not reflect current conditions

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 2 of 5
Quality measuresSelf-reported by the facility 1 of 5

Location & what’s nearby

Hospital
Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
609 Church St · (540) 862-8860 · Call to confirm hours
Pharmacy
1610 Main St · (540) 862-4223 · Call to confirm hours
Grocery
Kroger0.2 mi
1618 Main St · (540) 691-2020 · Call to confirm hours
Park
Typically dawn to dusk
Place of worship
1599 Chestnut St · (540) 862-1958

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 1 of 5
Long-stay residentspeople who live here 2 of 5
Short-stay residentsrehab / post-hospital 1 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 2 to 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased38.3%14.9%15.4%worse
Long-stay residents who lose too much weight12.5%5.4%5.4%worse
Long-stay residents with a catheter left in their bladder0.7%0.4%0.9%worse than state — see note marked double-dagger below the table
Long-stay residents with a urinary tract infection1.9%1.6%2.0%typical
Long-stay residents with depressive symptoms4.5%18.7%6.5%better than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury4.1%3.6%3.3%worse
Long-stay residents whose ability to walk worsened18.0%15.6%16.1%worse
Long-stay residents on antianxiety or hypnotic medication26.1%20.6%18.9%worse
Long-stay residents given the seasonal flu vaccine100.0%94.0%95.3%typical
Long-stay residents with pressure ulcers1.5%4.7%4.7%better
Long-stay residents with worsening bladder/bowel control24.3%21.8%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table20.1%14.2%17.1%worse
Short-stay residents who newly got an antipsychotic medication4.9%1.3%1.4%worse
Short-stay residents given the seasonal flu vaccine96.6%73.6%79.4%better
Short-stay residents rehospitalized after admission31.2%22.3%22.6%worse
Short-stay residents with an outpatient ER visit13.3%11.5%12.0%worse
Long-stay hospitalizations per 1,000 resident days1.521.521.67typical
Long-stay outpatient ER visits per 1,000 resident days3.081.481.80worse

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

44.5% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 30 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

44.5%U.S. median 51.5%
Got home and stayed home
10.6%U.S. median 10.7%
Went back to hospital
41.7%U.S. median 56.6%
Met the expected recovery
0.42U.S. median 0.31
Therapy hours / resident / day
0.17hours / resident / day
Physical therapy
0.18hours / resident / day
Occupational therapy
0.07hours / resident / day
Speech therapy

Met the expected recovery: 41.7% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 24 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.42 therapist hours per resident per day in 2026Q1 — more than 72% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 25% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF44.5%CMS range 32.0–61.151.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF10.6%CMS range 6.8–16.710.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge41.7%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge29.2%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge33.3%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting95.8%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened0.0%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalizationnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.241.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.56
RN hours/ resident / day
0.69
LPN hours/ resident / day
1.99
Aide hours/ resident / day
3.23
Total nurse hours/ resident / day
0.39
RN hoursweekends
62.2%
Total nursing turnover
70.6%
RN turnover

How full it usually is: this home is certified for 105 beds and averages 86.8 residents a day — about 83% occupied, or roughly 18 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.23 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.56 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 1.99 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.01 hrs/resident/day on weekends vs 3.33 on weekdays — 10% thinner on weekends. RN hours go from 0.63 to 0.39 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 62% is well above the national median of 45%. 1 administrator has left in the past year.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

12
deficiencies at the latest standard inspection (2023-04-27)
8
at the previous standard inspection (2021-09-02)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

This trend is not current. The most recent of these two inspections was over 3 years ago; the arrow describes what inspectors found then, not what the home is like now.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

59 citations, most serious first. The 14 most serious are shown; the remaining 45 are one tap away and print in full.

  • Immediate jeopardy · Kcited before2025-01-28 · tag F0600 — failed to protect residents from abuse and neglect — pattern
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, facility staff interview, clinical record review, and facility documentation review, the facility staff failed to ensure residents were free from abuse and neglect having the potential to affect numerous residents on 2 of 3 nursing units. The abuse and neglect resulted in psychosocial harm for two residents (Resident #8- R8 and Resident #17-R17), which resulted in the identification of Immediate Jeopardy and Substandard Quality of Care. The findings included: 1. The facility staff failed to protect residents and implement safeguards for all residents residing on the A and B wings who shared the common areas, from being subjected to a hostile environment where verbal threats of physical harm and death, and sexual comments by Resident #16-R16 were ongoing. R16's behaviors resulted in psychosocial harm for R8 and R18. On 1/22/24 at approximately 9:30 a.m., during an interview with resident #8 (R8), the resident verbalized to the surveyor and facility Administrator that…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · Kcited before2025-01-28 · tag F0607 — failed to have anti-abuse policies — pattern
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY The facility staff have failed to implement abuse policies and procedures to protect residents from alleged perpetrators and failed to report and investigate all allegations of abuse/neglect affecting multiple residents on 2 of 3 nursing units, resulting in psychosocial harm for two residents (Resident #8 and Resident #17). The facility staff have also failed to follow their abuse policy with regards to the prescreening of employees affecting 1 employee, in a sample of 13 employee records reviewed. This facility noncompliance led to the identification of Immediate Jeopardy and Substandard Quality of Care. The findings included: 1. The facility staff have failed to implement their abuse policies and procedures to protect residents from a perpetrator (Resident #16-R16) with known aggressive behaviors, failed to report instances of abuse, failed to conduct a thorough abuse investigation, and failed to implement appropriate safeguards to prevent further potential abuse. The abusive behaviors resulted in psychosocial…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · J2025-01-28 · tag F0742 — isolated
    Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident and staff interviews, clinical record review, and facility documentation review, the facility staff failed to ensure residents with mental disorders and a history of trauma, receive appropriate treatment and services to attain their highest practicable mental and psychosocial well-being for two residents (Resident #8 and Resident #16) in a survey sample of 19 residents. The fidnings included: 1. For Resident #8 who had a known history of trauma, the facility staff failed to ensure she received appropriate treatment and services, including trauma-informed care, to attain the highest practicable mental and psychosocial well-being. On 1/22/25 at approximately 9:30 a.m., R8 was interviewed in her room. During the conversation, R8 began making reports of being threatened by the prior administrator. The surveyor requested that the resident allow the surveyor to get someone from facility administration to be a part of the conversation to hear what she was reporting. The facility's interim…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · Jcited before2024-03-14 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interview, clinical record review, and facility document review, the facility failed to protect the resident's right to be free from abuse for three of 5 resident's (Resident #2, #3, and #4), resulting in immediate jeopardy (IJ), substandard quality of care, and a determination of a severity level three - isolated. The facility staff did not implement interventions to protect Resident #2 (R2) from sexual abuse. The facility staff also failed to put interventions in place to protect R3 and R4 from verbal abuse and aggressive behavior from R1. The Findings Include: According to R1's clinical record, medical diagnoses included Dementia, bipolar, anxiety, and mood disturbance. The most current MDS (minimum data set - assessment tool) was a quarterly assessment with an ARD (assessment reference date) of 11/30/23, which assessed R1 with a cognitive score of 14 out of 15, indicating cognitively intact for daily decision making. According to R2's clinical record, medical diagnoses…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-09-11 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interview, clinical record review, facility documentation reviews the facility staff failed to give notification of a room change to one resident, Resident #1(R1) out of a survey sample of eight residents. The findings included: The facility failed to provide a room change consent form, obtain the resident's signature on such a form, or notify the resident or their representative regarding the room change.On 9/9/25 at 11:25 a.m., an interview was conducted with R1 regarding her room change. She stated that she initially did not want to move and did not understand the reason for the change. Staff then explained that the move was for her safety due to the possibility of another incident. After this explanation, she agreed to relocate.On 9/10/25 at 8:40 a.m., an interview was conducted with the Social Worker Director. She explained that the standard process for a room change includes obtaining permission from the resident or their representative, contacting the representative,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-11 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on resident interview, staff interview, clinical record review, facility documentation reviews the facility staff failed to conduct an accurate investigation of an allegation for two residents, Resident #1 (R1) and Resident #2 (R2) out of a survey sample of eight residents. The findings included:1.The facility failed to obtain a witness statement from the staff that reported the incident and there was no witness statements from the residents involved in the incident.On 9/9/25 at 11:25 a.m., an interview with R1 was conducted about the allegation she reported on 6/11/25 about R2 touching her thigh in the hallway while she was writing a letter to her sister. R1 stated that R2 was touching her thigh area as he was rolling in his wheelchair after lunch, but the staff told me there was no way he did that. She stated that the staff was going to investigate the situation.On 9/9/25 at 11:35 a.m., an interview was conducted with R2 about the allegation reported on him by R1. R2 stated he was unable to recall that event, and he does not touch anyone.On 9/10/25 at 8:50 a.m., the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-09-11 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, clinical record review, facility documentation reviews the facility failed to follow professional standards of care for two residents, Resident #2 (R2) and Resident #3 (R3) out of a survey sample of eight residents. The findings included:1.The facility staff failed to implement recommendations from the nurse practitioner to assist with R2's behaviors.On 09/10/25 at 10:44 a.m., the Nurse Practitioner (NP) was interviewed and stated that on 07/17/25 she recommended staff provide visual aid materials for R2 to decrease inappropriate touching behaviors. She was unsure if this intervention was ever implemented.On 09/10/25 at 11:35 a.m., the Director of Nursing (DON) was interviewed and stated R2 was never given any materials to watch or use. The DON explained that when NPs make recommendations, staff look at them and provide feedback on whether they work or not, but confirmed the NP was not informed that her recommendation had not been implemented.On 9/10/2025, a clinical record review was conducted. There was a psychiatry NP note documenting R2 was on 1:1…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-09-11 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, clinical record review, facility documentation reviews the facility staff failed to implement fall interventions for two residents, Resident #2 (R2) and Resident #3 (R3) out of a survey sample of eight residents. The findings included:1.The facility failed to implement interventions for several falls on R2's care plan.The Director of Nursing (DON) was interviewed on 09/10/25 at 9:40 a.m. The DON stated, I know interventions need to be on the care plan, I get that, but sometimes we have other things. The DON was unable to provide any evidence that fall-related interventions had been placed on the care plan.A clinical record review conducted on 09/10/25 revealed R2 had documented falls on 7/17/25. Review of the care plan showed that no new fall interventions were added following this fall. The facility failed to implement interventions on the resident's care plan after a fall, as required to address ongoing risk and ensure resident safety.2.The facility staff failed to implement interventions for a fall on R3's care plan. The Director of Nursing (DON) was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-09-11 · tag F0921 — failed to keep a safe, functional, sanitary building — isolated
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, resident interview, staff interview, facility documentation reviews the facility staff failed to maintain a sanitary environment on two of three units. The findings included:The facility failed to maintain a sanitary environment for one bathroom on B wing and one resident's room on A wing.On 9/9/25 at 10:30 a.m., an observation was made on the B wing in room B6 revealed dried brownish material consistent with feces on the base of the commode, on the floor around the commode, and down the side of the commode. On 9/9/25 at 10:45 a.m., an interview was conducted with the housekeeper. She stated that when cleaning resident rooms, staff are responsible for dusting the blinds, cleaning the sink, cleaning the bathroom, dusting surfaces and above the lights, mopping and sweeping the floors, and removing the trash.She further said, there are times I feel like the rooms are not cleaned like they should be, and we could do a better job. The housekeeper observed the bathroom in room B6 and said, that is feces, and I feel like it's getting up under the floor tiles. I don't…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-01-28 · tag F0732 — widespread
    Post nurse staffing information every day.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interviews and facility documentation the facility staff failed to post daily staffing information, having the potential to affect residents on 3 of 3 nursing units. The findings included: The facility staff failed to post the daily staffing information for residents and visitors to be able to view. On 1/27/25 at 3:30 p.m. during a walkthrough of the nursing facility the surveyor observed that the daily staffing post were not up to date. The posting that was in the lobby was dated 1/24/25 and the posting at the time clock area was dated 1/22/25. On 1/27/25 at 3:50 p.m. an interview was conducted with the director of nursing (DON). The DON said, the purpose is so anyone can see how many nurses and license staff are in the building for the day. The DON then walked with the surveyor to the areas that she stated the posting were usually posted. The DON went to the B-wing and said, well there isn't one even posted here, and then she went to the time clock and said, that is the wrong date, and then she went to the lobby and said, that is the wrong date also.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-01-28 · tag F0835 — failed to run the facility competently — widespread
    Administer the facility in a manner that enables it to use its resources effectively and efficiently.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interview, clinical record review, and facility documentation review, the facility staff failed to effectively administer the facility to ensure residents are free from abuse and fully implement their abuse policy, having the potential to affect residents on 2 of 3 nursing units. The findings included: 1. For Residents #8, who suffered psychosocial harm, the facility administrator, who is the facility's abuse coordinator and was aware of R16's on-going behaviors resulting in mental abuse, verbal abuse, and sexual abuse, failed to implement effective corrective measures to protect all the residents sharing the same common areas with Resident #16, who was the alleged perpetrator. On 1/22/24 at approximately 9:30 a.m., during an interview with resident #8 (R8), the resident verbalized to the surveyor and facility administrator that Resident #16 (R16) had told R8 to Suck my di*k. R8 went on to state that she had been molested three times in the past and I just can't handle this.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-01-28 · tag F0838 — failed to assess facility resources and resident needs — widespread
    Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and facility documentation review, the facility staff failed to have credible evidence that the facility assessment was reveiwed at least annually and failed to ensure that the facility assessment involved the appropriate participants, which had the potential to affect all operations and residents residing on 3 of 3 nursing units. The findings included: The facility staff failed to have credible evidence of the active involvement of direct care staff and solicit input from residents, resident representatives, and family members in the development of the facility assessment and that it was reviewed annually. On 1/27/25, a review of the facility assessment was conducted. This review revealed no evidence of when the facility assessment had been last reviewed and who had been involved in that process. Within the facility assessment the data listed included Quality Measure reports dated December 2018-February 2019, and August 2023-October 2023. The facility Administrator and Regional [NAME] President of Operations (RVPO) were asked to provide the survey team with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-01-28 · tag F0843 — widespread
    Have an agreement with at least one or more hospitals certified by Medicare or Medicaid to make sure residents can be moved quickly to the hospital when they need medical care.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, the facility staff failed to maintain an active transfer agreement with a hospital, having the potential to affect residents on 3 of 3 nursing units. The findings included: On 1/27/25 at approximately 9 a.m., the facility administrator was asked to provide the survey team with a copy of their transfer agreement. On 1/27/25 in the mid-morning, the survey team was asked to provide clarification to the Administrator and corporate staff regarding the transfer agreement requested. The surveyor explained that the hospital transfer agreement as required in federal regulation F843 was being reviewed as part of the extended survey and was requested for review to determine compliance. According to the facility assessment provided to the survey team, the facility noted, Resident/Facility Data which noted, 66 residents with dementia, 9 with sundowners, 32 with a behavioral health diagnosis and 32 being seen by behavioral health services. The facility plan read in part, . If the resident's needs exceed what the facility can provide, [hospital name redacted] has a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-01-28 · tag F0679 — failed to provide activities — pattern
    Provide activities to meet all resident's needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interviews, resident interviews, clinical record review, and facility documentation review, the facility staff failed to provide an ongoing activity program to meet the needs of numerous residents on one of three units. The findings included: The facility staff failed to provide daily activities for the 27 residents residing on the memory care unit. On 1/21/25 at 2:00 p.m., an interview was conducted with a license practical nurse, LPN#4 (LPN4). LPN4 was unable to find a January activity calendar on the memory care unit. LPN4 stated that the activity director came on the unit last week and had the activity of watercolors with the residents. LPN4 said, The activity director doesn't come over on this unit daily. The residents get bored and need more things to do, we are kind of the forgotten wing. LPN4 stated that the previous activity director was not on the memory care unit weekly, and activities were seldom conducted on the memory care unit. On 1/21/25 at 2:15 p.m., an interview was conducted with the activity director assistant, other staff #1 (OS1). OS1 stated that…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
Show the remaining 45 citations
  • Potential for harm · E2025-01-28 · tag F0730 — pattern
    Observe each nurse aide's job performance and give regular training.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interviews and facility documentation the facility staff failed to conduct annual performance reviews for one certified nursing assistant (CNA #14) in a sample of three certified nursing assistants reviewed. The findings included: The facility staff failed to complete an annual evaluation yearly on one certified nursing assistant, CNA#14 (CNA14). On 1/28/25 at 10:00 a.m. a review of employee records was conducted. During the review of the employee records CNA14 was hired on 6/12/22 and the first evaluation in her record was completed on 1/27/25, which was after the surveyor had requested the employee files. On 1/28/25 at 11:00 a.m. an interview was conducted with the director of nursing (DON). The surveyor informed the DON that the evaluation had not been completed yearly and that the one in the employee file was completed on 1/27/25 and most of the evaluations was given verbal consent by the employee. The DON stated that the purpose of the annual evaluations was to keep up with the employee's performance and to discuss the area's that may need…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-01-28 · tag F0840 — pattern
    Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on resident interview, staff interview, clinical record review, and facility documentation review, the facility staff failed to utilize outside resources to ensure ongoing psychiatric services were available to residents needing such service, having the ability to affect residents on 3 of 3 nursing units. The findings included: The facility staff failed to provide outside resources to ensure ongoing and consistent psychiatric services were available to all residents who may have required mental health services, as they had no routine provider from October 2024 until 1/23/25. On 1/24/25 at 2:30 p.m., an interview was conducted with the medical nurse practitioner, who is the primary provider at the facility. During this interview, the nurse practitioner said, We have not had an on-site psychiatric provider since I have been here and have only had 1 telehealth psych visit. From what I am told, we now have a psych provider who will be coming. According to the facility assessment provided to the survey team, the facility noted, Resident/Facility Data which noted, 66 residents with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-01-28 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on resident interview, staff interview, clinical record review, and facility documentation review, the facility staff failed to implement policies and procedures for ensuring the reporting of reasonable suspicion of abuse violations, resulting in the failure to protect residents from further potential abuse by an alleged perpetrator, as required for three residents (Resident #8, Resident #16, and Resident #17), in a survey sample of 19 residents. The findings included: 1. For Resident #8 (R8) who was a target and victim of abuse by Resident #16 on multiple occurrences, the facility staff failed to protect R8 from further potential abuse and failed to report each of the alleged violations of abuse, as required. On 1/22/24 at approximately 9:30 a.m., during an interview with resident #8 (R8), the resident verbalized to the surveyor and facility Administrator that Resident #16 (R16) had told R8 to Suck my di*k. R8 went on to state that she had been molested three times in the past and I just can't handle this. The current administrator was observed taking notes during this…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-01-28 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on resident interview, staff interview, clinical record review, and facility documentation review, the facility staff failed to conduct a thorough investigation into allegation of abuse and neglect involving two residents (Resident #8 and Resident #17) in a survey sample of 19 residents. The findings included: 1. For Resident #8 (R8), who reported an allegation of being abused by Resident #16 (R16), the facility administration failed to conduct a thorough investigation. On 1/22/24 at approximately 9:30 a.m., during an interview with resident #8 (R8), the resident verbalized to the surveyor and facility Administrator that Resident #16 (R16) had told R8 to Suck my di*k. R8 went on to state that she had been molested three times in the past and just can't handle this. The current administrator was observed taking notes during this interview. On 1/22/25 -1/23/25, a clinical record review was conducted of R8 clinical record. R8's diagnosis included, but were not limited to major depressive disorder, insomnia, generalized anxiety disorder, borderline personality disorder, bipolar…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-01-28 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, resident interviews, staff interviews, clinical record review, and facility documentation review, the facility staff failed to review and revise the care plan for two residents (Resident #8-R8 and Resident #16-R16), in a survey sample of 19 residents. The findings included: On 1/22/25 at approximately 9:30 a.m., R8 was interviewed in her room. During the conversation, R8 began making reports of being threatened by the prior administrator. The surveyor requested that the resident allow the surveyor to get someone from facility administration to be a part of the conversation to hear what she was reporting. The facility's interim administrator then accompanied the surveyor back to R8's room. R8 continued to report allegations with regards to the prior facility administrator and then identified resident #16 (R16) by name and reported, [R16's name redacted] says he is going to kill me or says suck my dk. I don't like it because I wasn't raised like that. I have been molested three times and I just can't handle this! On 1/22/25 -1/23/25, a clinical record review…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-01-28 · tag F0740 — failed to provide behavioral / mental-health care — isolated
    Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interview, clinical record review, and facility documentation review, the facility staff failed to provide behavioral health services to two residents (resident #8- R8 and resident #16-R16) in a survey sample of 19 residents. The findings included: 1. For R8, who had psychiatric conditions and was a trauma survivor, the facility failed to provide consistent behavioral health services. On 1/22/25 at approximately 9:30 a.m., R8 was interviewed in her room. During the conversation, R8 began making reports of being threatened by the prior administrator. The surveyor requested that the resident allow the surveyor to get someone from facility administration to be a part of the conversation to hear what she was reporting. The facility's interim administrator then accompanied the surveyor back to R8's room. R8 identified resident #16 (R16) by name and reported, [R16's name redacted] says he is going to kill me or says suck my d*ck. I don't like it because I wasn't raised like that. I…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-01-28 · tag F0804 — failed to serve food at safe, palatable temperature — isolated
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interviews, resident interviews, and facility documentation, the facility staff failed to provide meals at an appetizing temperature for residents on one of three units. The findings included: The staff failed to serve residents food that reached an appropriate temperature to be appetizing. On 1/21/25 at 11:45 a.m., a tour of the kitchen was conducted. During the tour the temperature logs were reviewed and the steam table where the food was being served. No issues were noted during the tour. On 1/21/25 at 12:15 p.m., the lunchtime meal was observed. The meal cart reached the A-wing at 12:20 p.m. The surveyor had requested a test tray be placed on the meal cart, and the test tray was obtained at 12:35 p.m., as the last resident tray was being served. The meal served was a cheeseburger, mashed potatoes, cole slaw, and a fruit bowl. The regional dietary manager was present, and temperatures were obtained. The hot foods were observed as not reaching the proper temperatures. The cheeseburger temperature was 90 degrees, and mashed potatoes were 120 degrees. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-01-28 · tag F0944 — isolated
    Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interviews and facility documentation, the facility staff failed to provide Quality Assurance and Performance Improvement (QAPI) training for one employee (the director of nursing) in a survey sample of 10 employee records reviewed for training. The findings included: The facility staff failed to have the required QAPI training for one employee, the director of nursing. On 1/27/25 at approximately 2:00 p.m., the surveyor requested 10 employee's files as part of the sufficient staffing and extended survey training review. The list of employees was given to the staff development coordinator, a registered nurse, RN#5 (RN5). On 1/28/25 at 9:00 a.m., the employee files were obtained from R5 and reviewed. During the review of the staff files for training, the director of nursing had not completed Quality Assurance and Performance Improvement training for the year 2024. She completed her training on the morning of 1/28/25, after the training records has been requested by the surveyor. On 1/28/25 at 12:45 p.m., a meeting was held with the regional vice president of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-01-28 · tag F0945 — failed to train staff on abuse prevention — isolated
    Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interviews and facility documentation, the facility staff failed to provide annual infection control training for one employee (the director of nursing) in a survey sample of 10 employee records reviewed. The findings included: The facility staff failed to have the required annual infection control training for one employee. On 1/27/25 at approximately 2:00 p.m. the surveyor requested 10 employee's files for the sufficient staffing and extended survey training review. The list of employees was given to the staff development coordinator, a registered nurse, RN#5 (RN5). On 1/28/25 at 9:00 a.m. the employee files were obtained from R5 and were reviewed. During the review of the staff files for training, the director of nursing, who was the infection preventionist for the facility had not completed her annual infection control training for 2024. On 1/28/25 at 11:00 a.m. an interview was conducted with the director of nursing (DON). The director of nursing brought her infection control in long term care facilities certificate and stated that she was sure she had completed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-03-14 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview and in the course of this investigation, it was determined that the facility staff failed to provide a home like environment on 3 of 3 units in the facility. The findings include: On 3/12/24 at 8:00 AM the following was observed on A-wing: Resident room A-5 bedroom wallpaper beside the window and in bathroom was peeling off the wall, ceiling tiles in bedroom had brown stains Resident room A-6 bathroom wallpaper was peeling off the wall Resident room A-7 ceiling tiles in the bedroom had brown stains, sink was loose and in need of repair Resident room A-8 wallpaper was stapled to the wall, plaster on the wall had not been sanded and painted Resident room A-10 bedroom wall behind the bed had plaster that had not been sanded and painted Resident room A-16 bedroom ceiling tiles had brown stains Resident room A-18 bedroom had holes in the wall beside the bathroom, black scuff marks on the wall behind the bed Resident room A-19 ceiling tiles in bathroom had brown stains, bedroom had gouges in the wall with no repair Resident room A-21 bedroom wall had…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-03-14 · tag F0607 — failed to have anti-abuse policies — pattern
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interview, clinical record review, and facility document review the facility failed to implement resident to resident abuse policies for three of five residents (Resident #2, #3, and #4). The facility failed to implement resident to resident abuse policies in regard to sexual abuse for Resident #2 (R2) and failed to implement resident to resident verbal abuse and aggressive behavior policies for R3 and R4. The Findings Include: According to the clinical record, diagnoses for R1 included Dementia, bipolar, anxiety, and mood disturbance. The most current MDS (minimum data set - assessment tool) was a quarterly assessment with an According to the clinical record,ARD (assessment reference date ) of 11/30/24, which assessed R1 with a cognitive score of 14 out of 15, indicating cognitively intact for daily decision making. According to the clinical record, diagnoses for R2 included Dementia, anxiety, major depression, and cognitive communication deficit. The most current MDS (minimum…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-03-14 · tag F0609 — failed to report abuse allegations — pattern
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interview, clinical record review, and facility document review, the facility failed to report suspicion of resident to resident sexual abuse for one of 5 residents and failed to report allegation of resident to resident verbal abuse for two of 5 residents. 1. The facility did not report resident to resident sexual encounters between Resident #1 (R1) and R2 on two occasions. 2. The facility failed to report resident to resident verbal and aggressive behavior between R1 and R3. 3. The facility failed to report resident to resident verbal and aggressive behavior between R1 and R4. The Findings Include: 1. Diagnoses for R1 included Dementia, bipolar, anxiety, and mood disturbance. The most current MDS (minimum data set - ) was a quarterly assessment with an ARD (assessment reference date) of 11/30/24, which assessed R1 with a cognitive score of 14 out of 15, indicating cognitively intact for dailyassessment tool decision making. Diagnoses for R2 included Dementia, anxiety, major…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-03-14 · tag F0610 — failed to investigate and act on abuse reports — pattern
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interview, clinical record review, and facility document review, the facility failed to thoroughly investigate resident to resident abuse allegations for three of five residents, Resident # 2, #3, and #4. The facility failed to investigate resident to resident abuse in regard to sexual abuse for Resident #2 (R2) and failed to investigate resident to resident verbal abuse and aggressive behavior for Resident #3 (R3) and Resident #4 (R4), which were perpetrated by Resident #1 (R1). The Findings Include: Diagnoses for R1 included Dementia, bipolar, anxiety, and mood disturbance. The most current MDS (minimum data set - assessment tool) was a quarterly assessment with an ARD (assessment reference date) of 11/30/24, which assessed R1 with a cognitive score of 14 out of 15, indicating cognitively intact for daily decision making. Diagnoses for R2 included Dementia, anxiety, major depression, and cognitive communication deficit. The most current MDS (minimum data set) was an annual…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-03-14 · tag F0835 — failed to run the facility competently — pattern
    Administer the facility in a manner that enables it to use its resources effectively and efficiently.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based staff and resident interviews, clinical record reviews, and facility documentation reviews, the facility staff failed to provide effective administration regarding abuse prevention and the provision of behavioral health services, resulting in the identification of immediate jeopardy and substandard quality of care being identified, which had the potential to affect multiple residents. The findings included: The facility administration failed to administer the facility in an effective manner to address the behavioral health needs of 3 Residents for sexual and verbal abuse. On 3/12/24, during clinical record reviews, the following was noted: 1A. Review of a social worker note (for R2) dated 6/5/23 documented: SSD [social service director] contacts resident's guardian and leaves a message requesting a return call to discuss resident's relationship with another resident. Another social worker note (for R2) dated 6/5/23 documented: SSD speaks with resident's guardian who states that resident cannot be alone in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-14 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, and clinical record review, the facility staff failed to develop a care plan for two of five residents in the survey sample (Residents #3 and #4). 1. The facility did not develop a psychosocial care plan for Resident #3 (R3). 2. The facility did not develop a psychosocial care plan for Resident #4 (R4). The findings include: 1. During the review of an event summary related to abuse, the survey team added R3 to the sample. According to the clinical record, R3 has diagnoses of anxiety and depression. R3's most current quarterly MDS (minimum data set - assessment tool) dated 1/11/24, assessed R3 as being moderately intact cognitively for daily decision making, with a score of 7 out of 15. The facility presented two Concern Form[s] regarding R3 dated 2/14/24 and 2/19/24. The concern form dated 2/14/24 indicated R3 was being harassed by R1 with romantic advances and was feeling unsafe and uncomfortable due to the advances and verbal statements. The documentation indicates that R1 was spoken…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-14 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, and clinical record review, the facility staff failed to review and revise the comprehensive care plan for two of five residents in the survey sample (Residents #1 and #2). 1. Resident #1 (R1) behavior care plan was not revised to include sexual behaviors. 2. Resident #2 (R2) behavior care plan was not revised to include sexual behaviors. The findings include: 1. According to the clinical record, diagnoses for R1 included Dementia, bipolar, anxiety, and mood disturbance. The most current MDS (minimum data set - assessment tool) was a quarterly assessment with an ARD (assessment reference date) of 11/30/24, which assessed R1 with a cognitive score of 14 out of 15, indicating cognitively intact for daily decsion making. R1's social worker note dated 7/6/23 documented: SSD and [name of nurse] RN, have a conversation with resident re his relationship with another resident. The other resident's guardian has expressed that there can be no intimate relationship. This resident expresses…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-14 · tag F0740 — failed to provide behavioral / mental-health care — isolated
    Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on resident interview, staff interview, and clinical record review, the facility staff failed to assess and implement behavioral health interventions regarding sexual and verbal abuse for one of five in the survey sample, Residents #1 (R1). The findings include: Facility staff failed to identify and implement non-pharmacological interventions to address Resident #1's sexual and aggressive behavioral health needs towards other residents. According to the clinical record, R1 was displaying sexual behaviors towards R2 (who is severely cognitively impaired with a BIMS score of 3 out of 15) on 6/11/23, 6/15/23, and 7/20/23. R1 also showed verbal abuse and aggressive behavior towards R3 on 2/14/24 and 2/19/24 and inappropriate behaviors toward R4 on 2/14/24. R1 was admitted to the facility with diagnoses that included dementia, bipolar, anxiety, and mood disturbance. The most current MDS (minimum data set) was a quarterly assessment with an ARD (assessment reference date) of 11/30/24, which assessed R1 with a cognitive score of 14 out of 15, indicating cognitively intact for daily…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-14 · tag F0745 — failed to provide medically-related social services — isolated
    Provide medically-related social services to help each resident achieve the highest possible quality of life.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interview, and clinical record review, the facility staff failed to provide medically-related social services in response to verbal abuse for two of five residents (Residents #3 and #4). 1. The facility did not provide care planning and outside services related to coping with verbal abuse for Resident #3 (R3). 2. The facility did not provide care planning and outside services related to coping with verbal abuse for Resident #4 (R4). The findings include: 1. During the review of an event summary related to abuse, the survey team added R3 to the sample. According to the clinical record, R3 had diagnoses of anxiety and depression. R3's current quarterly MDS (minimum data set - assessment tool) dated 1/11/24, assessed R3 as having moderately intact cognition for daily decision making, with a score of 7 out of 15. The facility presented two Concern Form[s] regarding R3 dated 2/14/24 and 2/19/24. The concern form dated 2/14/24 indicated R3 was being harassed by R1 with romantic…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-04-27 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, and facility document review, the facility staff failed to prepare and serve food in a sanitary manner from the main kitchen. The findings include: Food items were held and served from the steam table below 135 degrees F during lunch service on 4/25/23. The kitchen's fryer and stove top were dirty with accumulated grease/lint. Dishwashing was observed with the wash water temperature below the manufacturer's minimum temperature of 150 degrees F. On 4/25/23 at 11:37 a.m., food service from the main kitchen's steam table was observed. Temperatures of food held on the steam table included the following in degrees F: chopped corn dogs = 125, Salisbury steak = 130, cooked corn = 120, and plain hot dogs = 120. The cook did not remove any of the food items measured below 135 degrees from the steam table for reheating and continued to plate and serve food for residents onto the meal carts. On 4/25/23 at 11:48 a.m., the cook continued to plate food items including those below 135 degrees F onto plates for service to residents on the living units. On…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-04-27 · tag F0684 — failed to provide proper treatment and quality of care — pattern
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview and clinical record review, the facility failed to provide and/or follow physician orders for three of 23 residents (Resident #18, Resident #82, & Resident #97). The Findings Include: 1. Resident #18 did not have physician orders for the placement and care of an air cast. Diagnoses for Resident #18 included; Atrial fibrillation, diabetes, schizocarp disorder, fractured left ankle. The most current MDS (minimum data set) was a annual assessment with an ARD (assessment reference date) of 2/8/23. Resident #18 was assessed with a cognitive score of 15 out of 15 indicating cognitively intact. On 4/25/23 at 4:35 PM during an interview with Resident #18, an air cast was observed on the left ankle, when asked what happened, Resident #18 verbalized that she had fallen in her room and fractured her ankle. Resident #18 stated that the cast was placed at the hospital. Review of Resident #18's physician orders did not indicate orders were in place for the use or care of a air cast for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-04-27 · tag F0809 — failed to serve meals on a reasonable schedule — pattern
    Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, Group Interview, clinical record review, and staff interview, the facility failed to serve Lunch in a timely manner in the Main Dining Room, and failed to provide evening snacks on one of three nursing units, Unit A. During the Group Meeting, the residents complained about late meal service and the lack of snacks in the evening. The findings include: 1. At 11:30 a.m. on 4/25/2023, an observation of Lunch in the Main Dining Room was conducted. At the time of the observation, there were approximately 15 residents in the Dining Room. Staff in the Dining Room were passing drinks, tea, coffee, milk, soda, etc., to the residents as they waited for their Lunch. Kitchen staff were plating food and preparing trays for distribution to the three nursing units. The kitchen staff were clearly visible to the residents in the Dining Room. Only after the trays for the nursing units were prepared and sent to the units did the kitchen staff begin plating food for the residents in the Dining Room. At approximately 11:30 a.m., Resident # 76, who self-propelled in a Broda chair,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-04-27 · tag F0607 — failed to have anti-abuse policies — isolated
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, clinical record review, and facility document review, the facility staff failed to implement their abuse policy for reporting and investigating injuries of unknown origin for one of 23 residents, Resident #69. Findings were: Resident #69 was admitted to the facility with the following diagnoses included but not limited to: Hypertension, Alzheimer's disease, unsteadiness on feet, conduct disorder, type II diabetes mellitus, anxiety, history of falling, and dementia. An annual MDS (minimum data set) with an ARD (assessment reference date) of 03/03/2023, assessed Resident #89 as severely impaired with a cognitive summary score of 00 out of 15. During initial tour of the facility on 04/25/2023 at approximately 11:15 a.m., Resident #69 was observed wandering in the hallway of the closed unit. Resident #69 did not respond when spoken to. The clinical record for Resident #69 was reviewed on 04/25/2023 at approximately 4:00 p.m. Review of the progress note section included a change of condition entry dated 03/04/2023 at 7:19 p.m. The note included the following:…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-04-27 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, clinical record review, and facility document review, the facility staff failed to report and thoroughly investigate injuries of unknown origin for one of 23 residents, Resident #69. Findings were: Resident #69 was admitted to the facility with the following diagnoses included but not limited to: Hypertension, Alzheimer's disease, unsteadiness on feet, conduct disorder, type II diabetes mellitus, anxiety, history of falling, and dementia. An annual MDS (minimum data set) with an ARD (assessment reference date) of 03/03/2023, assessed Resident #89 as severely impaired with a cognitive summary score of 00. During initial tour of the facility on 04/25/2023 at approximately 11:15 a.m., Resident #69 was observed wandering in the hallway of the closed unit. She did not respond when spoken to. The clinical record was reviewed on 04/25/2023 at approximately 4:00 p.m. Review of the progress note section included a change of condition entry dated 03/04/2023 at 7:19 p.m. The note included the following: Staff heard screaming by staff. Resident found by staff in other…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-04-27 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, clinical record review, and facility document review, the facility staff failed to thoroughly investigate injuries of unknown origin for one of 23 residents, Resident #69. Findings were: Resident #69 was admitted to the facility with the following diagnoses included but not limited to: Hypertension, Alzheimer's disease, unsteadiness on feet, conduct disorder, type II diabetes mellitus, anxiety, history of falling, and dementia. An annual MDS (minimum data set) with an ARD (assessment reference date) of 03/03/2023, assessed Resident #89 as severely impaired with a cognitive summary score of 00. During initial tour of the facility on 04/25/2023 at approximately 11:15 a.m., Resident #69 was observed wandering in the hallway of the closed unit. She did not respond when spoken to. The clinical record was reviewed on 04/25/2023 at approximately 4:00 p.m. Review of the progress note section included a change of condition entry dated 03/04/2023 at 7:19 p.m. The note included the following: Staff heard screaming by staff. Resident found by staff in other resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-04-27 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and clinical record review, the facility failed to develop a care plan for two of 23 residents. Resident #18 did not have a care plan for the care of an air cast and Resident #76 did not have a care plan for activities. The Findings Include: 1. Diagnoses for Resident #18 included; Atrial fibrillation, diabetes, schizocarp disorder, fractured left ankle. The most current MDS (minimum data set) was a annual assessment with an ARD (assessment reference date) of 2/8/23. Resident #18 was assessed with a cognitive score of 15 out of 15 indicating cognitively intact. On 4/25/23 at 4:35 PM during an interview with Resident #18, an air cast was observed on the left ankle, when asked what happened, Resident #18 verbalized that she had fallen in her room and fractured her ankle. Resident #18 stated the cast was placed at the hospital. Review of Resident #18's care plan did not evidence a care plan had been put in place for the care of the air cast. On 4/26/23 at 11:54 AM registered nurse (RN #1, unit manager) was asked if a care plan should be developed regarding the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-04-27 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, staff interview and clinical record review, the facility staff failed to provide nail care for one of twenty-three residents in the survey sample (Resident #78) The findings include: Resident #78, assessed to require assistance with activities of daily living, was observed with long, broken fingernails and toenails. Resident #78 was admitted to the facility with diagnoses that included COPD (chronic obstructive pulmonary disease), dysphagia, cognitive communication deficit, insomnia, schizophrenia, hypertension, and GERD (gastroesophageal reflux disease). The minimum data set (MDS) dated [DATE] assessed Resident #78 with moderately impaired cognitive skills and as requiring assistance of one person for personal hygiene. On 4/25/23 at 12:48 p.m., Resident #78 was interviewed about quality of care/life in the facility. Resident #78 was observed at this time with thick, long toenails on both feet. The big toenails extended approximately one-fourth inch beyond the end of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-04-27 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and clinical record review, the facility staff failed to ensure a medication was available for administration to one of twenty-three residents in the survey sample (Resident #97). The findings include: The medication oxycodone was not available for administration to Resident #97 as ordered. Resident #97 was admitted to the facility with diagnoses that included hip fracture, atherosclerotic heart disease, hypertension, gastroesophageal reflux disease, hypothyroidism, chronic respiratory failure, anxiety, depression, and diabetes. The admission nursing assessment dated [DATE] assessed Resident #97 as alert, oriented, with independent decision-making, and no memory problems. Resident #97's clinical record documented a physician's order upon admission on [DATE] for oxycodone 5 mg to be given every 6 hours as needed (prn) for pain management. The quantity ordered upon admission was for three doses. Resident #97's MAR documented doses were administered on 8/20/22 at 10:19 a.m., 8/20/22 at 8:34…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-04-27 · tag F0791 — failed to provide routine dental services — isolated
    Provide or obtain dental services for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, staff interview and clinical record review, the facility staff failed to provide dental services for one of twenty-three residents in the survey sample (Resident #78). The findings include: Resident #78 was admitted to the facility with diagnoses that included COPD (chronic obstructive pulmonary disease), dysphagia, cognitive communication deficit, insomnia, schizophrenia, hypertension, and GERD (gastroesophageal reflux disease). The minimum data set (MDS) dated [DATE] assessed Resident #78 with moderately impaired cognitive skills. The annual MDS dated [DATE] documented that Resident #78 had no natural teeth. On 4/25/23 at 12:48 p.m., Resident #78 was interviewed about quality of life/care in the facility. When asked about any dental issues, Resident #78 stated that she had seen a dentist several months ago and was supposed to have work done for implants or dentures. Resident #78 was observed at this time with no upper or lower teeth. Resident #78 stated that she had no…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-04-27 · tag F0803 — failed to meet residents' dietary needs — isolated
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, and clinical record review, the facility staff failed to ensure the menu provided met resident needs for one of 23 residents, Resident #82. Findings were: Resident #82 was admitted to the facility with the following diagnoses including but not limited to: hypertension, dementia, Alzheimer's disease, anxiety, localized edema, congestive heart failure, and cellulitis of her right and left lower limbs. A quarterly MDS (minimum data set) with an ARD (assessment reference date) of 03/22/2023 assessed Resident #82 as severely impaired with a cognitive summary score of 02 out of 15. On 04/25/2023, a meal observation was conducted during lunch on the closed unit of the facility. Resident #82's tray was observed. Her meal ticket/tray card contained the following: Regular-DYS ADV [dysphagia advanced] Chicken taco filling, flour tortilla, shredded lettuce, pureed cream style corn, pinto beans, sliced pears. Below that the ticket had the following entry: Main meal: Cook's choice: Corndog nuggets, mashed potatoes, pinto beans, bread, and pears. The food on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-04-27 · tag F0810 — isolated
    Provide special eating equipment and utensils for residents who need them and appropriate assistance.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, clinical record review, and staff interview, the facility staff failed for one of 23 residents in the survey sample, Resident # 147, to provide an assistive device to enhance drinking ability. Resident # 147 was not provided with a specialized drinking cup, and was not provided assistance to prevent spillage while drinking. The findings were: Resident #147 was admitted with diagnoses that included epilepsy, left side hemiplegia, history of traumatic brain injury, depression, anxiety disorder, psoriasis, Vitamin D deficiency, anemia, and urinary urgency. Resident #147 was a new admission and the Initial (Admission) Minimum Date Set was not yet completed. According to the baseline care plan, dated 4/19/2023, Resident #147's cognitive status was listed as Confused. Resident #147's diet order was for a regular diet, pureed texture, with nectar thickened liquids. Under Activities of Daily Living, Resident #147 was noted to need the assist of two for bed mobility and transfer; and was dependent on staff for toileting, grooming/hygiene, and bathing. During…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-09-02 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview and clinical record review, the facility staff failed to provide dignity for one of twenty residents in the survey sample, Resident #53. Resident #53, without clothing and wearing only an incontinence brief was visible to other residents and staff on her living unit. The findings include: Resident #53 was admitted to the facility on [DATE] with diagnoses that included Huntington's disease, COVID-19, myopia, anxiety, mood disorder, insomnia, cognitive communication deficit, major depressive disorder, gastroesophageal reflux disease, peptic ulcer disease, osteoarthritis and hypertension. The minimum data set (MDS) dated [DATE] assessed Resident #53 with severely impaired cognitive skills and as totally dependent upon staff for dressing and transfers. On 8/31/21 at 3:20 p.m., Resident #53 was observed in her room in a Broda specialized wheelchair with protective floor mats surrounding the chair. The resident had on no clothing other than an incontinence brief. Her upper body…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-09-02 · tag F0583 — failed to protect personal privacy — isolated
    Keep residents' personal and medical records private and confidential.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, facility policy review and clinical record review, the facility staff failed to ensure privacy during personal care for one of twenty residents in the survey sample, Resident #50. Staff provided incontinence care for Resident #50 with the door open and no use of the privacy curtain. The findings include: Resident #50 was admitted to the facility on [DATE] with diagnoses that included pulmonary embolism, COVID-19, diabetes, bipolar disorder, chronic kidney disease, atrial fibrillation, hypertension, anemia and dysphagia. The minimum data set (MDS) dated [DATE] assessed Resident #50 as cognitively intact, frequently incontinent of bowel/bladder and requiring extensive assistance of two people for toileting and hygiene. On 9/1/21 at 10:25 a.m., certified nurses' aides (CNA #1 and CNA #2) were observed from the hallway providing incontinence care and a brief change for Resident #50. The door to the resident's room was open and there was no privacy curtain pulled around the bed.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-09-02 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and clinical record review, the facility staff failed to review and revise the comprehensive care plan for two of twenty residents in the survey sample, Resident #26 and #25. Resident #26's care plan was not revised with problems, goals and interventions regarding a significant weight loss. Resident #25's care plan was not revised to include non-drug interventions for pain. The findings include: 1. Resident #26 was admitted to the facility on [DATE] with diagnoses that included hypothyroidism, vitamin deficiency, bradycardia, polyneuropathy, gastroesophageal reflux disease, hypertension, history of myocardial infarction, cerebral infarction with dysphagia, COPD (chronic obstructive pulmonary disease), peripheral vascular disease, hemiplegia and COVID-19. The minimum data set (MDS) dated [DATE] assessed Resident #26 with severely impaired cognitive skills, requiring extensive assistance of one person for eating and having a significant weight loss of 5% or more in last month. Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-09-02 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, clinical record review, and staff interview, the facility staff failed to follow hospital discharge instructions for one of 20 residents in the survey sample, Resident 62. The facility failed to ensure Resident #62's hospital discharge orders/instructions to follow up with the resident's PCP (primary care physician) were followed. Findings include: Resident #62 was admitted to the facility on [DATE]. Diagnoses for Resident #62 included, but were not limited to: dementia, high blood pressure, chronic kidney disease, and hypothyroidism. The most current full MDS [minimum data set] assessment was an annual assessment dated [DATE]. This MDS assessed the resident with a cognitive score of 3, indicating the resident had severe impairment in daily decision making skills. Resident #62 was observed multiple times throughout the survey process on 08/31/21 through 09/02/21. The resident was in her room, on the isolation (COVID) unit, in bed with bilateral knees drawn up toward her abdomen. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-09-02 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on a medication pass and pour observation, staff interview, clinical record review and facility document review, the facility staff failed to ensure drugs and biologicals were labeled during a medication pass and pour observation for one of 4 residents in the medication pass, Resident #20. The facility failed to ensure Resident #20's insulin pen had a pharmacy label. Findings include: Resident #20 was admitted to the facility originally on 04/01/19. Diagnoses for Resident #20 included, but were not limited to: high blood pressure, anxiety, Alzheimer's dementia, hyponatremia, psychotic disorder, schizophrenia, and diabetes mellitus. The most current MDS (minimum data set) was a 5 day medicare assessment. This MDS assessed the resident with a cognitive score of 11, indicating the resident had moderate impairment in daily decision making skills. During a medication pass and pour observation on 09/01/21 at 8:15 AM, LPN (Licensed Practical Nurse]) #1 prepared medications for Resident #20. The medications included, but were not limited to: Levemir (insulin) FlexTouch Solution…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-09-02 · tag F0770 — failed to provide lab services — isolated
    Provide timely, quality laboratory services/tests to meet the needs of residents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and clinical record review, the facility staff failed to ensure physician ordered laboratory services were obtained for one of 20 residents, Resident #6. The findings include: Resident #6 was admitted to the facility on [DATE] with diagnoses that include type 2 diabetes, dementia with behavioral disturbance, hypertension, hyperlipidemia, muscle weakness, bipolar disorder, mood disorder, depression, and anxiety. The most recent minimum data set (MDS) dated [DATE] was a quarterly assessment and assessed Resident #6 as severely cognitively impaired for daily decision making with a score of 7 out of 15. On 09/01/2021, Resident #6's electronic clinical record was reviewed. Observed on the physician's order report were the following laboratory orders: Dilantin Q3 (every 3) months: Jan, Apr, July, Oct. Start Date: 8/16/2018. Depakote Q3 (every 3) months: Jan, Apr, July, Oct. Start Date 8/6/2018. A review of Resident #6's electronic clinical record did not include the July laboratory results for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-09-02 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on a medication pass and pour observation, staff interview, clinical record review and facility document review, the facility staff failed to to don gloves for insulin administration, and failed to perform appropriate hand washing after resident contact on one of three nursing wings, A wing (COVID 19 unit); and failed to follow infection control practices during incontinence care for one of 20 residents, Resident #50. Findings include: 1. During a medication pass and pour observation on 09/01/21 at 8:15 AM, LPN (Licensed Practical Nurse) #1 prepared medications for Resident #20. The medications included, but were not limited to: Levemir [insulin] FlexTouch Solution Pen-injector. LPN #1 adjusted the insulin pen to the prescribed number of units and took the prepared medications to the room of Resident #20. LPN #1 entered the room, went to the resident's bedside and administered the insulin in the resident's abdomen. LPN #1 did not have on gloves. LPN #1 administered the remainder of medications and then…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-09-02 · tag F0914 — isolated
    Provide bedrooms that don't allow residents to see each other when privacy is needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview and clinical record review, the facility staff failed to provide a privacy curtain for one of twenty residents in the survey sample, Resident #53. Resident #53's room had no suspended room curtain installed for privacy. The findings include: Resident #53 was admitted to the facility on [DATE] with diagnoses that included Huntington's disease, COVID-19, myopia, anxiety, mood disorder, insomnia, cognitive communication deficit, major depressive disorder, gastroesophageal reflux disease, peptic ulcer disease, osteoarthritis and hypertension. The minimum data set (MDS) dated [DATE] assessed Resident #53 with severely impaired cognitive skills and as totally dependent upon staff for dressing and transfers. On 8/31/21 at 3:20 p.m., Resident #53 was observed in her room in a specialized Broda wheelchair with protective floor mats surrounding the chair. The resident's roommate (Resident #28) was in bed at the time of the observation. There was no privacy curtain installed in the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2019-03-21 · tag F0883 — failed to offer flu and pneumonia vaccines — pattern
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff interview and facility document review the facility staff failed to correctly assess and document flu and pneumonia vaccine status for one of 5 records reviewed: Resident # 61. Resident # 61 was admitted to the facility 10/28/18 with a readmission date of 12/8/18 with diagnoses to include, but were not limited to: cognitive communication deficit, COPD, chronic respiratory failure, diabetes, and chronic kidney disease. The most recent MDS (minimum data set) was a quarterly review with an ARD (assessment reference date) of 2/18/19 had Resident # 61 with moderate impairment in cognition with a total summary score of 07 out of 15. On 3/19/19 at 10:30 a.m. a review of Resident # 61's record revealed he was not offered pneumonia vaccine per the MDS admission assessment dated [DATE]. A quarterly MDS assessment dated [DATE] also documented the pneumonia vaccine was not offered. The information for the influenza vaccine, although resident admitted in October 2018, was not documented…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-03-21 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, clinical record review, and staff interview, the facility staff failed for one of 21 residents in the survey sample (Resident # 25) to ensure an accurate Minimum Data Set. Resident # 25 was identified on the most recent Quarterly Minimum Data Set as having a physical restraint. The findings were: Resident # 25 was admitted to the facility on [DATE], and most recently readmitted on [DATE] with diagnoses that included anemia, diabetes mellitus, anxiety disorder, depression, Gillain-Barre Syndrome, abdominal hernia without obstruction, generalized muscle weakness, dry eye syndrome, gastroesophageal reflux disease, Hypothyroidism, idiopathic progressive neuropathy, and acute kidney failure. According to the most recent Minimum Data Set (MDS), with an Assessment Reference Date (ARD) of 3/15/19, the resident was assessed under Section C (Cognitive Patterns) as being cognitively intact, with a Summary Score of 15 out of 15. Under Section G (Functional Status), the resident was assessed as totally…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-03-21 · tag F0655 — isolated
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, and clinical record review, the facility staff failed to develop an initial care plan for one of 21 residents, Resident #184. Resident #184 did not have an initial care plan to address a feeding tube. The Findings Include: Resident #184 was admitted to the facility on [DATE]. Diagnoses for Resident #184 included: Skin Cancer of face receiving chemotherapy, CVA, traumatic brain injury, placement of feeding tube. The most current MDS (minimum data set) was an entry assessment with an ARD (assessment reference date) of 3/12/19. Resident #184 was not cognitively assessed at the time of the entry assessment. On 03/19/19 at 8:26 AM, Resident #184 was interviewed. During the interview Resident #184 verbalized that a feeding tube had been recently placed prior to being admitted to the facility. On 3/19/19 Resident #184's physician orders were reviewed and evidenced Resident #184 was to receive enteral feeding every 4 hours with a bolus of Osmolite. Resident #184's baseline care plan (dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-03-21 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, clinical record review, and staff interview, the facility failed for one of 21 residents in the survey sample (Resident # 25) to develop a person centered plan of care with measurable goals and objectives to meet the resident's care needs. The facility failed to develop a plan of care to address Resident # 25's use of side rails. The findings were: Resident # 25 was admitted to the facility on [DATE], and most recently readmitted on [DATE] with diagnoses that included anemia, diabetes mellitus, anxiety disorder, depression, Guillain-Barre Syndrome, abdominal hernia without obstruction, generalized muscle weakness, dry eye syndrome, gastroesophageal reflux disease, Hypothyroidism, idiopathic progressive neuropathy, and acute kidney failure. According to the most recent Minimum Data Set (MDS), with an Assessment Reference Date (ARD) of 3/15/19, the resident was assessed under Section C (Cognitive Patterns) as being cognitively intact, with a Summary Score of 15 out of 15. Under Section G…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-03-21 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review, and in the course of a complaint investigation, facility staff failed to follow physician orders for one of 21 residents, Resident #285. Resident #285 was hospitalized from [DATE] through 10/04/2018. Upon her return to the facility, staff failed to correctly transcribe physician orders for Depakote. Resident #285 was ordered 750 mg of Depakote at bedtime. The orders were transcribed as 250 mg at bedtime. Resident #285 was under-medicated with her Depakote, which was ordered as a mood stabilizer. Findings were: Resident #285 was originally admitted to the facility on [DATE] and was readmitted on [DATE]. Her diagnoses included but were to limited to: Anxiety disorder, paranoid schizophrenia, COPD (chronic obstructive pulmonary disease), heart disease, diabetes mellitus (type II), and hypertension. The significant MDS (minimum data set) assessment, with an ARD (assessment reference date) of 10/11/2018, assessed Resident #285 as cognitively intact with a summary…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-03-21 · tag F0790 — failed to provide dental care — isolated
    Provide routine and 24-hour emergency dental care for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review and in the course of a complaint investigation, facility staff failed to ensure dental services for one of 21 residents in the survey sample, Resident #334. Resident #334 did not receive any dental services while a resident in the facility. Findings included: Resident #334 was admitted to the facility on [DATE] with diagnoses including, but not limited to: Dementia, Schizoaffective Disorder, Delusions, Bipolar Disorder, Insomnia, and Hypertension. The most recent MDS (minimum data set) was a quarterly assessment with an ARD (assessment reference date) of 05/24/2018. Resident #334 was assessed as severely impaired in his cognitive status with a total cognitive score of zero out of 15. Resident #334's clinical record was reviewed on 03/19/2019 at 1:00 p.m. A Nutrition Data assessment dated [DATE] included documentation that stated, .Oral Intake Conditions: Conditions Impacting Oral Intake .1b. Dental Problems . An annual MDS with an ARD of 08/17/2017 and a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-03-21 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and staff interview, facility staff failed to ensure infection control practices during a dressing change for one of 21 Resident's, Resident #22. Proper hand hygiene was not performed during a wound dressing change. The Findings Include: Resident #22 was admitted to the facility on [DATE] with a readmission on [DATE]. The most current MDS (minimum data set) was a significant change assessment with an ARD (assessment reference date) of 1/17/19. Resident #22 was assessed as having long and short-term memory problems and assessed as being severely cognitively impaired. Diagnoses for Resident #22 included: Parkinson's disease, bilateral knee contractures, and unstageable pressure ulcers. On 03/19/19 at 12:55 PM, a dressing change was observed on Resident #22. Prior to the dressing change, certified nursing assistant (CNA) #1 was observed cleaning off the Resident's over-bed table with Clorox wipes, then threw the wipes and container in trash and pushed the container down into the trash can using…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$108,698 in federal fines across 2 penalties.

  • $87,878 — penalty dated 2025-01-28
  • $20,820 — penalty dated 2024-03-14

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to TRIO HEALTHCARE — 9 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 1 of 51.6-0.6 vs chain
Health inspection 1 of 51.7-0.7 vs chain
Staffing 2 of 51.7+0.3 vs chain
Quality measures 1 of 52.8-1.8 vs chain
The other 8 homes this chain runs (chain average 1.6★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
GL VIRGINIA HOLDINGS LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 12/16/2016
TRIO HEALTH CARE - EAST, LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 05/24/2019
TRIO HEALTHCARE INVESTORS LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 12/16/2016
TRIO HEALTHCARE LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 12/10/2019
GENTRY, BOYDIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST; CORPORATE OFFICERNO PERCENTAGE PROVIDEDsince 12/16/2016
RUBENSTEIN, DAVIDIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST; CORPORATE OFFICERNO PERCENTAGE PROVIDEDsince 12/16/2016
JERMAN, PHILLIPIndividualW-2 MANAGING EMPLOYEEsince 03/31/2022

CMS files one row per role, so the 9 rows in the source record cover these 7 parties — each is shown once here with every role it holds. Nothing is omitted.

4 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$9.9M
Net patient revenuemost recent cost report
+3.6%
Operating marginrevenue minus expenses
$492K
Related-party expense5% of expenses
Who pays — share of resident-days
Medicaid 85%Medicare 4%Other / private 12%

About 85% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $492K paid to related parties (affiliated landlords or management companies) in its most recent cost report.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$278per resident / day
operating cost
$8,457per month
≈ monthly operating cost
$288per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in VA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Virginia Medicaid page.

Typical monthly cost in Virginia
$10,250/mo
Nursing home (semi-private)
$11,680/mo
Nursing home (private)
$6,945/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 495141. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2023-04-27, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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