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Dulles Health & Rehab Center

2978 Centreville Road, Herndon, VA 20171 · For profit - Limited Liability company · 166 certified beds · (703) 934-5000 Medicare & Medicaid certified

Call the home — (703) 934-5000 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse-prevention, restraint, or reporting citations — no harm found (F0607, F0609, F0610) — most recent Aug 2021Resident-funds citation (F0565)Behavioral-health or dementia-care citation — no harm found (F0758)
Insights

The public record raises real questions here. Weigh the concerns below carefully.

In its favor
  • a middle-of-the-pack inspection score (3/5)
  • no federal fines or payment denials on record
  • lower-than-typical staff turnover (17% vs 45% nationally) — better care continuity
Worth asking about
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has a citation for mishandling residents’ money or property (F0565)
  • a high number of inspection citations overall (42) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • its facility-reported quality-measure score sits well above its independent inspection score
  • about 20% of its spending goes to commonly-owned related companies

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

4/5
CMS overall
4 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 3 of 5
StaffingFrom payroll records (PBJ) 3 of 5
Quality measuresSelf-reported by the facility 5 of 5

Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★★★★ 5/5 CMS
Urgent care / clinic
13350 Franklin Farm Rd · (703) 810-5204 · Call to confirm hours
Pharmacy
3071 Centreville Rd · (703) 787-9562 · Call to confirm hours
Grocery
Food Lion0.2 mi
3059 Centreville Rd · (703) 904-0420 · Call to confirm hours
Park
Typically dawn to dusk
Place of worship
2980 Centreville Rd · (703) 961-1983

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 5 of 5
Long-stay residentspeople who live here 5 of 5
Short-stay residentsrehab / post-hospital 5 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 4 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating4★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased17.8%14.9%15.4%worse
Long-stay residents who lose too much weight5.9%5.4%5.4%worse
Long-stay residents with a catheter left in their bladder0.5%0.4%0.9%typical for the state — see note marked double-dagger below the table
Long-stay residents with a urinary tract infection1.2%1.6%2.0%better
Long-stay residents with depressive symptoms2.6%18.7%6.5%better than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury2.0%3.6%3.3%better
Long-stay residents whose ability to walk worsened15.6%15.6%16.1%typical
Long-stay residents on antianxiety or hypnotic medication13.1%20.6%18.9%better
Long-stay residents given the seasonal flu vaccine99.2%94.0%95.3%typical
Long-stay residents with pressure ulcers2.4%4.7%4.7%better
Long-stay residents with worsening bladder/bowel control18.8%21.8%21.2%better
Long-stay residents who got an antipsychotic medication — see the note below the table9.5%14.2%17.1%better
Short-stay residents who newly got an antipsychotic medication0.6%1.3%1.4%better
Short-stay residents given the seasonal flu vaccine96.5%73.6%79.4%better
Short-stay residents rehospitalized after admission24.3%22.3%22.6%typical
Short-stay residents with an outpatient ER visit8.7%11.5%12.0%better
Long-stay hospitalizations per 1,000 resident days1.821.521.67typical
Long-stay outpatient ER visits per 1,000 resident days1.331.481.80better

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

59.8% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 549 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

59.8%U.S. median 51.5%
Got home and stayed home
11.3%U.S. median 10.7%
Went back to hospital
55.6%U.S. median 56.6%
Met the expected recovery
0.30U.S. median 0.31
Therapy hours / resident / day
0.16hours / resident / day
Physical therapy
0.12hours / resident / day
Occupational therapy
0.03hours / resident / day
Speech therapy

Met the expected recovery: 55.6% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 277 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.30 therapist hours per resident per day in 2026Q1 — more than 48% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 28% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF59.8%CMS range 55.3–62.851.5%Oct 2022–Sep 2024better than U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF11.3%CMS range 9.0–13.710.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge55.6%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge57.4%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge44.8%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified99.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting99.3%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge91.1%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay1.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened0.0%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization10.9%CMS range 8.1–13.57.1%Oct 2023–Sep 2024worse than U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.961.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.46
RN hours/ resident / day
1.43
LPN hours/ resident / day
2.25
Aide hours/ resident / day
4.14
Total nurse hours/ resident / day
0.34
RN hoursweekends
17.1%
Total nursing turnover
27.8%
RN turnover

How full it usually is: this home is certified for 166 beds and averages 161.3 residents a day — about 97% occupied, or roughly 5 beds typically open. It runs essentially full — expect a waiting list. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.14 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.46 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.25 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.74 hrs/resident/day on weekends vs 4.30 on weekdays — 13% thinner on weekends. RN hours go from 0.51 to 0.34 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 17% is below the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

18
deficiencies at the latest standard inspection (2026-03-26)
4
at the previous standard inspection (2021-08-04)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

42 citations, most serious first. The 10 most serious are shown; the remaining 32 are one tap away and print in full.

  • Potential for harm · Ecited before2026-03-26 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident representative interview, staff interview, clinical record interview, and facility document review, it was determined that the facility staff failed to develop and/or implement the comprehensive care plan for 10 out of 54 residents in the survey sample, Residents #185, #17, #90, #161, #134, #6, #8, #10, #132 and #1. The findings include:1. For Resident #185 (R185), the facility staff failed to implement the comprehensive care plan to provide incontinence care/toileting assistance on night shift 6/28/2024 and 6/30/2024. On the most recent minimum data set (MDS), an admission assessment with an assessment reference date (ARD) of 6/22/2024, the resident was assessed as being frequently incontinent of bowel and bladder and being dependent on staff for toileting. The comprehensive care plan for R185 documented in part, Has been assessed as incontinent of bowel and bladder. Date Initiated: 06/24/2024. Under Interventions/Tasks it documented in part, Observe for moisture and incontinence…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-03-26 · tag F0757 — failed to avoid unnecessary drugs — pattern
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review, and clinical record review, the facility staff failed to monitor side effects to prevent unnecessary medication administration for four of 54 residents in the survey sample, Residents #2, #8, #10, and #1.The findings include:1. For Resident #2 (R2), the facility staff failed to monitor for side effects of Enoxaparin (1). A review of R2's clinical record revealed the following order dated 2/12/26: Enoxaparin Sodium Injection Solution Prefilled Syringe 100 MG/ML (milligram per milliliter) Inject 1 ml.every 12 hours. A review of R2's February and March 2026 MARs (medication administration record) revealed she had received the medication as ordered each day. Further review of R2's clinical record failed to reveal evidence of monitoring for the side effects of Enoxaparin. On 3/25/26 at 9:23 a.m., LPN (licensed practical nurse) #1 was interviewed. He stated if a resident is receiving an anticoagulant such as Enoxaparin, the resident has a higher risk of bleeding or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-03-26 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, and facility document review, it was determined that the facility staff failed to serve food in a safe and sanitary manner for one of one kitchen.The findings include:On 3/23/2026 at approximately 11:48 AM, an observation was made of the facility kitchen with the food service director. Observation of the dry good storage area revealed a 46 fluid ounce carton of thickened apple juice which documented Use by [DATE]. Observation of the kitchen area revealed a wire shelving rack with 6 stacked pans which the director stated were meatloaf pans and were clean and available for use. Two of the pans were observed to have visible debris adhering to the inside of the pans. An additional wire shelving rack inside the cooking area revealed two stacks of steam tray pans, one with four stacked pans and one with three stacked pans. The director stated that they were half pans and were clean and available for use. One of the inside pans in the stack of three pans was observed with visible…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-03-26 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, staff/resident interviews, facility document review and clinical record review, it was determined the facility staff failed to accommodate resident needs for one of 54 residents in the survey sample, Resident #132. The findings include:The facility staff failed to maintain the call light in a position where Resident 132 could access it. Observation on 3/24/26 at 8:40 AM revealed R132 in her wheelchair with her right side parallel to her bed. Resident #132's (R132) touch pad call bell cord was clipped to the edge of the bed with the TV (television) remote control. R132 was admitted to the facility on [DATE] with diagnosis that included but were not limited to epilepsy, traumatic brain injury, schizophrenia and psychotic delusions.The most recent MDS (minimum data set) assessment, an annual assessment, with an ARD (assessment reference date) of 3/3/26, coded the resident as scoring a 00 out of 15 on the BIMS (brief interview for mental status) score, indicating the resident was severely…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-03-26 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, staff interview and facility document review, it was determined that the facility staff failed to notify the physician of medication not administered for one of 54 residents in the survey sample, Resident #182. The findings include: For Resident #182 (R182), the facility staff failed to notify the physician that the Daptomycin Intravenous Solution (1) was not administered as ordered on 3/21/2026 at 5:00 PM. The minimum data set (MDS) was not due at the time of the survey. R182 was admitted to the facility on [DATE] with diagnoses that included but were not limited to cellulitis (2) and chronic lower extremity ulcers. The physician orders for R182 documented in part, Daptomycin Intravenous Solution Reconstituted (Daptomycin) Use 600 mg (milligram) intravenously in the evening for Cellulitis for 28 Days. Order Date: 03/21/2026. Start Date: 03/21/2026. Review of the electronic medication administration record (eMAR) for R182 dated 3/1/2026-3/31/2026 documented the Daptomycin order…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-03-26 · tag F0628 — isolated
    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, facility document review, and clinical record review, the facility staff failed to provide a written notice of transfer for one of 54 residents in the survey sample, Resident #6. The findings include:For Resident #6 (R6), the resident was transferred to the hospital on 2/28/26. The facility staff failed to provide a written notice of transfer to the resident, resident representative, or ombudsman. A review of R6's clinical record revealed the resident was transferred to the hospital on 2/28/26 for a fever, low oxygen, and a slow response. Further review of R6's clinical record and a review of a facility binder containing ombudsman notices failed to reveal the facility staff provided a written notice of transfer to R6, the resident's representative, or the ombudsman. On 3/24/26 at 2:47 p.m., an interview was conducted with the Director of Social Services. The Director of Social Services stated that when a resident is transferred to the hospital, she sends written notification of the transfer to the resident's family via mail, documents the date this is done…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-03-26 · tag F0655 — isolated
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, clinical record review and facility document review, it was determined that the facility staff failed to implement the baseline care plan for one of 54 residents in the survey sample, Resident #182. The findings include:For Resident #182 (R182), the facility staff failed to implement the baseline care plan to implement treatment to wounds identified upon admission. The minimum data set (MDS) was not due at the time of the survey. R182 was admitted to the facility on [DATE] with diagnoses that included but were not limited to cellulitis (1) and chronic lower extremity ulcers. The baseline care plan for R182 initiated 3/20/2026 documented in part, At risk for/actual skin breakdown, patient is admitted with pressure injury (2) to right buttock, pressure injury to left buttock, cellulitis wound to left calf, cellulitis wound to right calf, redness to bilateral under breast. Date Initiated: 03/20/2026. Revision on: 03/23/2026. Under Interventions/Tasks it documented in part, Assess skin…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-03-26 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident representative interview, staff interview, clinical record review and facility document review, it was determined that the facility staff failed to provide ADL (activities of daily living) care for dependent residents for five of 54 residents in the survey sample, Residents #17, # 90, #185, #10, and #132. The findings include: 1. For Resident #17 (R17) the facility staff failed to provide incontinence care/toileting assistance on multiple dates in 1/2026, 2/2026, 3/2026. On the most recent minimum data set (MDS), an annual assessment with an assessment reference date (ARD) of 2/5/2026, the resident was assessed as having a BIMs (brief interview for mental status) score of 00 meaning the resident was severely impaired for making daily decisions. R17 was assessed as always being incontinent of bowel and bladder and being dependent on staff for toileting hygiene. On 3/34/2026 at 12:04 AM an interview was conducted by phone with the resident's representative. They stated their concern is that the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-03-26 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, staff interview, clinical record review and facility document review, it was determined that the facility staff failed to provide care and services to promote residents highest level of well-being for two of 54 residents in the survey sample, Resident #182 and Resident #134. The findings include:1. For Resident #182 (R182), the facility staff failed to implement treatment to venous wounds identified upon admission. The minimum data set (MDS) was not due at the time of the survey. R182 was admitted to the facility on [DATE] with diagnoses that included but were not limited to cellulitis (1), chronic venous insufficiency (2) and chronic lower extremity ulcers (3). On the nursing admission/readmission assessment for R182 dated 3/20/2026 the skin assessment documented, .cellulitis on bilateral lower extremities and wound to bilateral lower extremities . The assessment further documented R182 being alert and oriented to person, place and time. On 3/23/2026 at 2:43 PM, an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-03-26 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interview, clinical record review and facility document review, it was determined that the facility staff failed to provide care and services for a pressure injury for one of 54 residents in the survey sample, Resident #182. The findings include:For Resident #182 (R182), the facility staff failed to implement treatment to a pressure injury (1) identified upon admission. The minimum data set (MDS) was not due at the time of the survey. R182 was admitted to the facility on [DATE] with diagnoses that included but were not limited to cellulitis (2) and chronic lower extremity ulcers. On the nursing admission/readmission assessment for R182 dated 3/20/2026 the skin assessment documented, . excoriation to the sacrum and open area on bilateral buttocks . The assessment documented R182 being alert and oriented to person, place and time. On 3/23/2026 at 2:43 PM, an interview was conducted with R182 who stated that they had only been at the facility since Friday evening. R182 stated that…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
Show the remaining 32 citations
  • Potential for harm · D2026-03-26 · tag F0693 — failed to provide proper feeding-tube care — isolated
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, clinical record review, and facility document review, it was determined the facility staff failed to provide care and services for a gastrojejunostomy stoma site consistent with professional standards of practice for 1 of 54 residents in the survey sample, Resident #17. The findings include: For Resident #17 (R17), the facility staff failed to evidence care of a gastrojejunostomy (GJ) tube (1) stoma site.On the most recent MDS (minimum data set) assessment, annual assessment with a reference date of 2/5/2026, the resident was assessed as having a feeding tube and receives 51% or more of calories from enteral feeding.The physician's orders for R17 documented in part, tube feeding and water flushes but failed to evidence orders for GJ stoma site care.The discharge instructions for R17 dated 12/12/2025 documented in part, Discharge instructions for Gastrostomy/Gastrojejunostomy Tube . Cleanse the skin around the tube and under the skin disk daily with soap and water then dry thoroughly .The comprehensive care plan for R17 documented in part, R17 insertion site…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-03-26 · tag F0694 — isolated
    Provide for the safe, appropriate administration of IV fluids for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, facility document review, and clinical record review, the facility staff failed to administer parenteral medications in a manner to prevent infection for one of five residents in the medication administration observation, Resident #2.The findings include:For Resident #2 (R2), the facility staff failed to administer an intravenous antibiotic in a sanitary manner on 3/23/26. On 3/23/26 at 8:13 a.m., RN (registered nurse) #1 was observed preparing and administering medications to R2. RN #1 placed all medications to be administered on a tray on the medication cart. She sanitized her hands and donned gloves. She closed two drawers on the medication cart, touched the surface of the medication cart, and pressed the lock on the medication cart. She took the tray of medications to the resident, who was sitting up in a chair. Without changing gloves, she administered oral medications, eye drops, and an injection to R2. Without changing gloves, she removed the cap to R2's central venous access, cleaned the access with alcohol, and connected the tubing for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-03-26 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, clinical record review and staff interview, the facility staff failed to provide respiratory care and services for one of 54 residents in the survey sample, Resident #161. The findings include:1a. For Resident #161 (R161), facility staff failed to administer oxygen according to the physician's order. R161 was admitted to the facility with diagnosis that included but not limited to respiratory failure (1) and chronic obstructive pulmonary disease (2). On the most recent comprehensive MDS (minimum data set), a quarterly assessment with an ARD (assessment reference date) of 03/03/2026, R161 scored 15 out of 15 on the BIMS (brief interview for mental status), indicating R161 was cognitively intact for making daily decisions. Section O Special Treatments, Procedures and Programs coded R161 as receiving Oxygen therapy. On 03/23/2026 at approximately 2:49 p.m. an observation revealed R161 receiving oxygen by nasal cannula (3). Observation of the oxygen concentrator (4) flow meter revealed a flow rate between two-and-a-half and three liters per minute. On 03/24/2026 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-03-26 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident, staff interview, clinical record review and facility document review, it was determined the facility staff failed to provide dialysis care and services for one of 54 residents in the survey sample, Resident #8.The findings include:The facility failed to provide evidence of communication with dialysis facility for Resident #8 (R8).R8 was admitted to the facility on [DATE] with diagnosis that included but were not limited to CVA (cerebrovascular accident), hemiplegia/hemiparesis, DM (diabetes mellitus) and ESRD (end stage renal disease).The most recent MDS (minimum data set) assessment, a quarterly assessment, with an ARD (assessment reference date) of 3/19/26, coded the resident as scoring a 15 out of 15 on the BIMS (brief interview for mental status) score, indicating the resident was not cognitively impaired. A review of the MDS Section GG-functional abilities and goals coded the resident as requiring maximal assistance for locomotion/transfer/dressing/toileting and hygiene.A review of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-03-26 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, facility document review, and clinical record review, the facility staff failed to store medications in a safe manner for one of 54 residents in the survey sample, Resident #132, and for one of ten medication carts. The findings include: For Resident #132 (R132), the facility staff failed to store the liquid medication cimetidine (a stomach acid reducing medication) in a safe manner. The medication was labeled with an expiration date of 3/15/26. A review of R132's clinical record revealed a physician's order dated 10/21/25 for cimetidine 300 milligrams/five milliliters-give 2.5 milliliters two times a day for gastroesophageal reflux disease. On 3/24/26 at 10:54 a.m., an observation of the Chesapeake unit medication refrigerator was conducted. R132's bottle of liquid cimetidine was labeled with an expiration date of 3/15/26. On 3/25/26 at 10:55 a.m., R132's bottle of liquid cimetidine was observed with LPN (Licensed Practical Nurse) #2. LPN #2 stated the nurses should check the medication refrigerator for expired medications every day. LPN #2…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-03-26 · tag F0806 — failed to honor food preferences — isolated
    Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, staff interview and clinical record review, it was determined that the facility staff failed to honor dietary preferences for one of 54 residents in the survey sample, Resident #1.The findings include:The facility staff failed to honor dietary preferences by serving Resident #1 (R1) fish.R1 was admitted to the facility on [DATE] with diagnosis that included but were not limited to DM (diabetes mellitus), CHF (congestive heart failure) and MI (myocardial infarction).The most recent MDS (minimum data set) assessment, a quarterly assessment, with an ARD (assessment reference date) of 3/19/26, coded the resident as scoring a 15 out of 15 on the BIMS (brief interview for mental status) score, indicating the resident was not cognitively impaired. A review of the MDS Section GG-functional abilities and goals coded the resident as requiring maximal assistance for locomotion/transfer/dressing/toileting and dependent for bathing.A review of the comprehensive care plan dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-03-26 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview, clinical record review and facility document review, it was determined that the facility staff failed to maintain an accurate medical record for one of 54 residents in the survey sample, Resident #182. The findings include:For Resident #182 (R182), the facility staff failed to maintain an accurate medical record by failing to accurately document resident information in the skilled nursing notes on 3/22/26, 3/23/26 and 3/24/26. R182 was admitted to the facility with diagnoses that included but were not limited to cellulitis of the right and left lower limb (1), chronic lower extremity ulcers (2) and long-term use of anticoagulants (3). The nursing admission/readmission assessment for R182 dated 3/20/2026 documented cellulitis with wounds present on both lower extremities, open areas on both buttocks and the resident taking anticoagulant medication. A body audit for R182 dated 3/21/2026 documented in part, . Cellulitis wound to left posterior calf with necrotic tissue to wound bed, purulent drainage noted to site surrounding skin clustering. 11.5cm x 7.6cm x…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-03-26 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interview, facility document review, and clinical record review, the facility staff failed to implement infection control practices for two of 54 residents in the survey sample, Residents #6, and #115, and for one of five residents in the medication administration observation, Resident #2. The findings include: For Resident #6 (R6), the facility staff failed to implement contact transmission-based precautions. (1) A review of R6's clinical record revealed a physician's order dated 3/23/26 for Contact Isolation for a diagnosis of CRE. (2) On 3/23/26 at 3:35 p.m., R6 was observed lying in bed and the resident's call light was ringing. A sign from the Centers for Disease Control was posted outside of R6's room door and documented, CONTACT PRECAUTIONS. EVERYONE MUST: Clean their hands, including before entering and when leaving the room. PROVIDERS AND STAFF MUST ALSO: Put on gloves before room entry. Discard gloves before room exit. Put on gown before room entry. Discard gown before room exit . On 3/23/26 at 3:37 p.m., CNA (Certified Nursing Assistant) #1…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-15 · tag F0583 — failed to protect personal privacy — isolated
    Keep residents' personal and medical records private and confidential.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, clinical record review and facility documentation review, the facility staff failed to ensure the Resident's right to privacy for 1 Resident (Resident #3), in a survey sample of 4 Residents. The findings included: For Resident #3, the facility staff failed to ensure Resident #4, who was a Resident with dementia and wandering behaviors, did not wander into Resident #3's room at will. On 11/14/23 at 1:00 PM Resident #4 was observed in the hall self-propelling wheelchair down hall. She was observed to stop and stay in the doorway and look in the rooms. On 11/14/23 at 1:20 PM an interview was conducted with CNA B (certified nursing assistant-B) who stated they try to keep Residents that wander, out of other Residents rooms however it is not always possible. CNA B stated that Resident #4 has had to be redirected on many occasions out of Resident #3's room. CNA B stated that Resident #4 is easily redirected. On 11/15/23 at approximately 10:30 AM an interview was conducted with Resident #3 who was asked about issues with other Residents. Resident #3 stated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-15 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, clinical record review and facility documentation review, the facility staff failed to ensure care plans were reviewed and revised to accurately reflect changes in care for 1 Resident (Resident #4) in a survey sample of 4 Residents. The findings included: For Resident #4 the facility staff failed to add the wandering risk assessment results, the addition of the wander guard, and interventions for wandering to the comprehensive care plan. On 11/14/23 at 1:00 PM Resident #4 was observed self-propelling the wheelchair down the hallway. She was observed to stop and stay in the doorway and look in the rooms. On 11/14/23 at 1:20 PM an interview was conducted with CNA B (certified nursing assistant-B) who stated they try to keep Residents that wander, out of other Residents rooms however it is not always possible. CNA B stated that Resident #4 has had to be redirected on many occasions out of Resident #3's room. CNA B stated that Resident #4 is easily redirected. On 11/15/23 at approximately 10:30 AM an interview was conducted with Resident #3 who stated he…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-08-04 · tag F0607 — failed to have anti-abuse policies — isolated
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on staff interview and facility documentation review, the facility staff failed to implement their abuse policy regarding the screening of employees for 12 employees (Employee D, Employee F, Employee G, CNA F, CNA G, LPN H, LPN J, LPN I, RN B, RN C, RN D and RN E) in a sample of 25 employee records reviewed. 1. The facility staff failed to obtain a criminal background check within 30 days of hire for 3 Employees (Employee D, Employee F and RN E). 2. The facility staff failed to perform professional license verification to ensure nursing employees held current licensure or certification and to determine if they had been subject to disciplinary action against their license as a result of abuse, neglect or mistreatment for 3 employees (LPN H, LPN J and RN D). 3. The facility staff failed to check references prior to hire for 9 employees (Employee D, Employee F, Employee G, CNA F, CNA G, RN B, RN C, RN E and LPN I). The findings included: On 8/3/21 during the afternoon, Surveyor E met with Employee A, the facility Administrator to review the above noted employee file findings.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-08-04 · tag F0676 — failed to keep up residents' daily-living abilities — isolated
    Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview and clinical record review, the facility staff failed to ensure necessary services for communication with one non English speaking Resident (Resident # 86) in a survey sample of 45 Residents. Findings included: For Resident # 86, the facility staff failed to ensure an effective means of communication for an a non English speaking resident. Resident # 86, a [AGE] year old female was admitted to the facility on [DATE]. Diagnoses included but were not limited to: Dementia, Anemia, Anxiety Disorder, Insomnia, and Adjustment Disorder. Resident # 86's most recent Minimum Data Set (MDS) was a quarterly assessment with an Assessment Reference Date (ARD) of 6/16/2019. The MDS coded Resident # 86 with a BIMS (Brief Interview for Mental Status) score of 00 out of 15, indicating severe cognitive impairment. Resident # 86 was coded as requiring extensive to total assistance of one to two staff persons for ADLs (Activities of Daily Living). Resident # 86 was coded as always incontinent of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-08-04 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, clinical record review, and facility documentation review, the facility staff failed to properly label medications in 2 out of 6 medication carts. Specifically, there were vials of insulin and one bottle of ophthalmic solution observed opened and undated on 08/03/2021. The names of the Residents on the medication containers were identified and placed in the sample as Resident #3, Resident #106, Resident #19, and Resident #356. The findings included: Resident #3, a [AGE] year-old male, was admitted to the facility on [DATE]. Diagnoses included but were not limited to renal insufficiency and hypertension. Resident #3's most recent Minimum Data Set with an Assessment Reference Date of 04/26/2021 was coded as a quarterly assessment. The Brief Interview for Mental Status was coded as 15 out of possible 15 indicative of intact cognition. Resident #106, a [AGE] year old female, was admitted to the facility 05/14/2019. Diagnoses included but were not limited to hypertension and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-08-04 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, facility documentation and clinical record review the facility staff failed to maintain infection control program to help prevent the development of communicable diseases and infections. For facility staff, 3 of the 5 CNA's working on the Chesapeake Unit did not don appropriate PPE prior to entering the room of a Resident on contact precautions. The findings included: Resident # 20, [AGE] year-old male admitted to the facility on five 721 diagnoses of but not limited to hypertension renal insufficiency diabetes wound infection septicemia hyper hypertension and stage renal disease dependent on dialysis. The resident's most recent MDS (minimum data set) with an ARD assessment reference date of 5/7/21 was reviewed. It coded the resident as having a BIMS (brief interview of mental status) score of 12 - indicating mild cognitive impairment. The resident was coded as requiring the extensive physical assistance of two persons for bed mobility, transfers, dressing, toilet use, and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2018-09-27 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on Observation and Staff Interview, facility staff failed to maintain the kitchen areas in a manner to prevent the spread of infections. During tour of the kitchen, a powder scoop was stored inside a bin of thickener powder. The findings included: A tour of the kitchen was performed on 9/25/2018. At 1:15 p.m.,. a plastic bin labeled Thickener Powder In: 8/8/18 Out: 11/8/18 was observed with a scoop inside the bin, resting on the powder. Employee G, the Dietary Manager, was asked about the facility policy on storage of dry goods scoops. She replied, It should be stored on top of the bin, not inside. Employee G then asked another kitchen employee to take the scoop out of the bin, saying Its supposed to be on top. The Administrator and Director of Nursing were informed of the findings at the end of day meeting on 9/27/2018. No further information was provided.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2018-09-27 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident interview, staff interview, facility documentation, and clinical record review the facility denied 1 resident (Resident #199) in a survey sample of 33 residents the right to self administer medication. For Resident #199, on admission the facility assessed the resident as capable of having her inhaler medication at her bedside however; the facility did not allow her to keep it at the bedside. The findings include: Resident #199 was admitted to the facility on [DATE] with diagnoses of but not limited to Osteoporosis with current fractured vertebrae, weakness and asthma. Since Resident was a new admission, she did not yet have (Minimum Data Set) MDS completed. On 9/25/2018 at 1:30 PM during an interview with Resident #199 she stated that on the previous night she was feeling chest tightness and wanted her inhaler but it took so long for the nurse to get if for her and she had an asthma attack. On 9/25/2018 during a clinical record review there was no mention of asthma attack or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2018-09-27 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff and Resident interview, facility documentation and clinical record review the facility failed to allow accommodation of needs when obtaining weights for 1 Resident, (Resident #70) in a survey sample of 33 Residents. The facility failed to allow the Resident the right to choose the scale she prefers to obtain her weight. The finding include: Resident #70 a [AGE] year old female was admitted to the facility on [DATE] with diagnoses of but not limited to Chronic Respiratory Failure, Hypertension, Bilateral Arthritis of the Knees, Morbid obesity, sleep apnea, asthma and non pressure related ulcers. Resident #70 was coded in the MDS (minimum data set) as having a Brief Interview of Mental Status score of 15 indicating no cognitive impairment. On 9/25/2018 at 2:15 PM an interview was conducted with the Resident #70 and she stated she was unaware of how much she weighed because they haven't weighed her in a long time. She stated she knew she had lost a significant amount of weight and was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2018-09-27 · tag F0565 — failed to support the resident council — isolated
    Honor the resident's right to organize and participate in resident/family groups in the facility.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, resident interview, and staff interview, the facility staff did not allow a private Resident council meeting with state agency surveyors for 6 Resident attendees. Staff entered the Private group council meeting, while in progress, to remove Resident #100, and then interrupted it again to return Resident #100, approximately 10 minutes later. The findings included; A Resident council private session with state agency surveyors commenced on 9-26-18 at 11:00 a.m. In attendance were 6 members of the resident population to include the Resident council President. Approximately 20 minutes into the session, and during Resident disclosure of grievances, the Medication nurse from the 200 hall entered the private meeting. The nurse knocked on the door as she entered, with no hesitation for an answer, and the surveyor stated this is a private resident only meeting, you can not enter here now. The nurse proceeded to grab the handles of Resident #100's wheel chair. The nurse said nothing directly to Resident #100, and replied to the surveyor it's ok, I need this one for just…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2018-09-27 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, facility documentation review and clinical record review the facility staff failed to notify the physician of significant weight loss for one resident (Resident #81) of 33 residents in the survey sample. For Resident #81, the facility staff did not notify the doctor of the Resident's two significant weight losses in August and September of 2018. The findings included: Resident #81 was admitted to the facility on [DATE]. Diagnoses included; weakness, dysphagia, hypertension, chronic kidney disease, anemia, cognitive communication deficit, history of dehydration, and dementia. Resident #81's most recent Minimum Data Set (MDS) assessment was a 30 day assessment with an assessment reference date of 8-25-18. The Resident was coded with a Brief Interview of Mental Status score of 4 indicating severe cognitive impairment. The document coded Resident #81 as requiring extensive assistance from staff for eating, and was coded as having no abnormal behaviors. In the MDS document,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2018-09-27 · tag F0607 — failed to have anti-abuse policies — isolated
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident & family interview, staff interview, facility documentation review, and clinical record review, the facility staff failed to implement their abuse policies during an allegation of abuse for one Resident (Resident #149) in a survey sample of 33 Residents. Resident #149 reported an allegation of physical abuse by staff, to staff members, who did not institute the abuse policies and protocols of the facility, and mandated reporters. The findings included: Resident #149 was initially admitted to the facility on [DATE]. Diagnoses included acute reversible ischemia of large intestine, weakness, asthma, hypertension, osteoarthritis, and hypothyroidism. Resident #149's MDS (minimum data set) had not been completed, as she was a new admission. No cognitive impairment is documented in the care plan, or nursing progress notes. Resident #149 required the assistance of one staff member to perform her activities of daily living. The Resident was admitted for , and participating in physical therapy for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2018-09-27 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on Resident & family interview, staff interview, facility documentation review, and clinical record review, the facility staff failed to report, an allegation of abuse for two Residents (Resident #149, and #78) in a survey sample of 33 Residents. 1. Resident #149 reported an allegation of physical abuse by staff, to staff members, who did not report the allegation of abuse to the administrator or State Agency (SA). 2. The facility did not report a resident to resident abuse incident timely for Resident #78. The initial and final report were submitted 13 days later. The findings included: Resident #149 was initially admitted to the facility on [DATE]. Diagnoses included acute reversible ischemia of large intestine, weakness, asthma, hypertension, osteoarthritis, and hypothyroidism. Resident #149's MDS (minimum data set) had not been completed, as she was a new admission. No cognitive impairment is documented in the care plan, or nursing progress notes. Resident #149 required the assistance of one staff…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2018-09-27 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on Resident & family interview, staff interview, facility documentation review, and clinical record review, the facility staff failed to protect, investigate, and further report, an allegation of abuse to the state agency (SA) for one Resident (Resident #149) in a survey sample of 33 Residents. Resident #149 reported an allegation of physical abuse by staff, to staff members, who did not protect the resident and investigate the allegation. The findings included: Resident #149 was initially admitted to the facility on [DATE]. Diagnoses included acute reversible ischemia of large intestine, weakness, asthma, hypertension, osteoarthritis, and hypothyroidism. Resident #149's MDS (minimum data set) had not been completed, as she was a new admission. No cognitive impairment is documented in the care plan, or nursing progress notes. Resident #149 required the assistance of one staff member to perform her activities of daily living. The Resident was admitted for , and participating in physical therapy for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2018-09-27 · tag F0623 — isolated
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and clinical record review, the facility staff failed to, for three residents (Resident #37, #73, #150), in a survey sample of 33 residents, to give notice before transfer. 1. Resident # 37 was transferred to the hospital without documentation of notice to the RP (responsible party) as well as the ombudsman. 2. Resident #73 was transferred to the hospital without documentation of notice to the RP (responsible party) as well as the ombudsman. 3. Resident #150 transferred to the hospital without documentation of notice to the RP (responsible party) as well as the ombudsman. The findings included: 1. Resident # 37 was transferred to the hospital without documentation of notice to the RP (responsible party) as well as the ombudsman. Resident #37 was admitted to the facility on [DATE]. Diagnoses included High blood pressure, hemiplegia and depression. The most recent Minimum Data Set assessment was a quarterly assessment with an assessment reference date of 7-19-18. Resident #37 was coded…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2018-09-27 · tag F0637 — isolated
    Assess the resident when there is a significant change in condition
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview and clinical record review, the facility staff failed to, for one Resident (Resident #40) in a survey sample of 33 residents, to complete a SCSA (significant change in status assessment). Resident #40 developed a facility acquired pressure injury and weight loss during the quarterly assessment lookback, but was not coded for a SCSA. The findings included: Resident #40 was admitted to the facility on [DATE]. Diagnoses included, but not limited to diabetes, paraplegia, cauda equina syndrome and chronic kidney disease. Resident #40's Minimum Data Set (MDS, an assessment protocol) with an Assessment Reference Date of 7-19-18 coded Resident #40 with no cognitive impairment. The MDS was completed as a quarterly assessment. The resident required extensive to total care with ADL's (activities of daily living such as bed mobility and toileting) of one to two staff members. The resident had an indwelling urinary catheter and was incontinent of bowel. There were two pressure wounds…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2018-09-27 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview and clinical record review, the facility staff failed to, for two Residents (Resident #40, #81) in a survey sample of 33 residents, to ensure an accurate RAI (resident assessment instrument) assessment was completed. 1. Resident #40 developed a facility acquired pressure injury on 7-1-10 and on the next quarterly assessment (7-19-18) the assessment coded the resident with an admitted unable to stage wound. 2. For Resident #81, the facility staff did not code weight correctly for a Resident with weight loss. The findings included: 1. Resident #40 developed a facility acquired pressure injury on 7-1-10 and on the next quarterly assessment (7-19-18) the assessment coded the resident with an admitted unable to stage wound. Resident #40 was admitted to the facility on [DATE]. Diagnoses included, but not limited to diabetes, paraplegia, cauda equina syndrome and chronic kidney disease. Resident #40's Minimum Data Set (MDS, an assessment protocol) with an Assessment Reference Date…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2018-09-27 · tag F0645 — isolated
    PASARR screening for Mental disorders or Intellectual Disabilities
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility documentation and clinical record review the facility staff failed to obtain an accurate PASARR screening prior to or on admission for 1 Resident #115 in a survey sample of 33 Residents. For Resident #115 the facility failed to obtain an PASARR screening LEVEL II based on admission information. The findings include: Resident # 115 a [AGE] year old woman admitted to the facility on [DATE] diagnoses of but not limited to Acute kidney failure, Severe Anemia, Influenza, Depression and anxiety, Schizophrenia, medical non compliance. On 9/26/2018 a review of the clinical record revealed that Resident #115 was seen by primary care MD on 1/5/2018 and referred to the ER. Resident #115 refused to go to the ER and her home health RN was contacted by the physician and she was unable to get the Resident to go to the ER either. The discharge summary from hospital states that on 1/22/2018 the Resident went to the ER and was found to be severely anemic and in need of blood transfusion, she was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2018-09-27 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, facility documentation review and clinical record review, the facility staff failed to complete a comprehensive care plan for significant weight loss for two residents (Resident #81, and #108) of 33 residents in the survey sample. 1. For Resident #81, the facility staff did not denote and provide a comprehensive care plan for 2 significant weight losses in August and September of 2018. 2. Resident #108 was administered Seroquel antipsychotic medication without a comprehensive care plan for measurable non-pharmacological interventions, and the care plan was not completed timely. The findings included: 1. For Resident #81, the facility staff did not denote and provide a comprehensive care plan for 2 significant weight losses in August and September of 2018. Resident #81 was admitted to the facility on [DATE]. Diagnoses included; weakness, dysphagia, hypertension, chronic kidney disease, anemia, cognitive communication deficit, history of dehydration, and dementia. Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2018-09-27 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, facility documentation and clinical record review, the facility staff failed to ensure the highest practicable well being for 1 resident (Resident #46) in a survey sample of 33 residents. After readmission from the hospital, Resident #46 did not receive her ordered Pantoprazole for three days. The resident had a history of an esophageal ulcer. The findings included: Resident #46 was admitted to the facility on [DATE]. Diagnoses included, but not limited to diabetes, high blood pressure and esophageal ulcer. The resident was discharged to the hospital on 7-19-18 and was readmitted back to the facility on 7-23-18. Resident #46's Minimum Data Set (MDS, an assessment protocol) with an Assessment Reference Date of 7-28-18 coded Resident #46 with no cognitive impairment. The MDS was completed as a quarterly assessment. The resident required extensive to total care with ADL's (activities of daily living such as bed mobility and toileting) of one to two staff members. Review of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2018-09-27 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, facility documentation and clinical record review, the facility staff failed to, for one resident (Resident #150), in a survey sample of 33 residents, was provided adequate supervision to prevent an elopement. Resident #150 had been observed exit seeking, but a Wanderguard was not placed until after the resident left the facility and was found across the street. The findings included: Resident #150 was admitted to the facility on [DATE]. Diagnoses included High blood pressure, dementia and chronic obstructive pulmonary disease (COPD). The most recent Minimum Data Set assessment was a quarterly assessment with an assessment reference date of 9-11-18. Resident #150 was coded with a Brief Interview of Mental Status score of 10 out of a possible 15, or mild cognitive impairment and required limited to extensive assistance of one staff member with activities of daily living. On 9/27/18 at 2:24 PM Review of clinical record revealed a nurse's note dated 8-22-18 that the resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2018-09-27 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, facility documentation review and clinical record review the facility staff failed to provide feeding assistance timely, and to prevent significant weight loss for one resident (Resident #81) of 33 residents in the survey sample. For Resident #81, the facility staff did not start to feed the Resident lunch until 1:30 p.m., after all other residents had eaten, and the unit kitchen had been cleaned. The staff also failed to intervene during two significant weight losses in August and September of 2018. The findings included: Resident #81 was admitted to the facility on [DATE]. Diagnoses included; weakness, dysphagia, hypertension, chronic kidney disease, anemia, cognitive communication deficit, history of dehydration, and dementia. Resident #81's most recent Minimum Data Set (MDS) assessment was a 30 day assessment with an assessment reference date of 8-25-18. The Resident was coded with a Brief Interview of Mental Status score of 4 indicating severe cognitive impairment. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2018-09-27 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview facility record review, and clinical record review, facility pharmacy evaluations failed to recommend a gradual dose reduction, or discontinuance of a psychotropic medication without indications for use for one Resident, (Resident #108) in a survey sample of 33 residents. Resident #108 was administered Seroquel antipsychotic medication, without clinical justification and without using non-pharmacological interventions which the Pharmacist (RPH) failed to identify. The findings included: Resident #108 was admitted to the facility initially on 1-28-18, then discharged . She was readmitted on [DATE], and discharged home. Then finally readmitted on [DATE]. Primary Diagnoses included; Alzheimer's Dementia, weakness, cognitive communication deficit, hypertension, chronic kidney disease, type 2 diabetes with insulin administration, anemia, high cholesterol, Gastro-esophageal reflux disease, and peripheral vascular disease. Two Secondary diagnoses were made during the Resident's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2018-09-27 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview facility record review, and clinical record review, the facility staff failed to ensure the resident was free from un-necessary medications for one Residents, (Resident #108) in a survey sample of 33 residents. 1. Resident #108 was administered Seroquel antipsychotic medication without clinical justification. The findings included: Resident #108 was admitted to the facility initially on 1-28-18, then discharged . She was readmitted on [DATE], and discharged home. Then finally readmitted on [DATE]. Primary Diagnoses included; Alzheimer's Dementia, weakness, cognitive communication deficit, hypertension, chronic kidney disease, type 2 diabetes with insulin administration, anemia, high cholesterol, Gastro-esophageal reflux disease, and peripheral vascular disease. Two Secondary diagnoses were made during the Resident's stay at the facility which were not part of her medical record prior to admission to this facility. Those diagnoses were Major depressive Disorder, and Dementia…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Part of a chain

This home belongs to COMMONWEALTH CARE OF ROANOKE — 12 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 4 of 53.6+0.4 vs chain
Health inspection 3 of 53.3-0.3 vs chain
Staffing 3 of 52.7+0.3 vs chain
Quality measures 5 of 54.2+0.8 vs chain
The other 11 homes this chain runs (chain average 3.6★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
NOVA CARE LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 06/15/2015
BDSHEFFER LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST20%since 09/30/2010
DJ PETRINE LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST48%since 09/30/2010
GOODALL, LURYIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST15%since 09/30/2010
STALLARD, PATRICIAIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST10%since 09/30/2010
TUCKER, DAVIDIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST; CORPORATE OFFICER7%since 10/01/2010
RUFFNER, LESLIEIndividualW-2 MANAGING EMPLOYEEsince 06/18/2015
ALESANTRINO, JOEIndividualCORPORATE OFFICERsince 06/01/2019
PETRINE, DEBORAHIndividualCORPORATE OFFICERsince 09/30/2010
COMMONWEALTH CARE OF ROANOKE INCOrganizationOPERATIONAL/MANAGERIAL CONTROLsince 10/01/2010

CMS files one row per role, so the 11 rows in the source record cover these 10 parties — each is shown once here with every role it holds. Nothing is omitted.

4 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$25.4M
Net patient revenuemost recent cost report
+6.5%
Operating marginrevenue minus expenses
$4.9M
Related-party expense20% of expenses
Who pays — share of resident-days
Medicaid 63%Medicare 16%Other / private 21%

This home reported $4.9M paid to related parties — landlords or management companies under common ownership — equal to about 20% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$421per resident / day
operating cost
$12,804per month
≈ monthly operating cost
$450per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in VA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Virginia Medicaid page.

Typical monthly cost in Virginia
$10,250/mo
Nursing home (semi-private)
$11,680/mo
Nursing home (private)
$6,945/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 495174. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-03-26, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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