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Concordia Nursing & Rehab, LLC

7 Professional Drive, Bella Vista, AR 72714 · For profit - Limited Liability company · 102 certified beds · (479) 855-3735 Medicare & Medicaid certified

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Special Focus candidate (CMS is watching this home)6 immediate-jeopardy citations$123,918 in federal fines1 Medicare payment denial
Insights

This home has serious findings on its record. Read them closely before you consider it.

Worth asking about
  • CMS lists it as a Special Focus candidate — not on the watch list itself, but among the homes CMS is watching because of its recent inspection history
  • inspectors cited 6 immediate-jeopardy problems — the most serious level
  • a high number of inspection citations overall (37) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $123,918 in federal fines (most recent 2025-05-06)
  • its payroll- and facility-reported staffing and quality-measure scores sit well above its independent inspection score
  • its independent health-inspection rating is low (1/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 3 of 5
Quality measuresSelf-reported by the facility 3 of 5

Worth a closer look. This home's staffing and quality-measure ratings run 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself, and staffing on its payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★★★★ 5/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
701 NW McNelly Rd · (479) 254-8563 · Call to confirm hours
Pharmacy
100 Commercial Ln · (417) 226-5811 · Call to confirm hours
Grocery
404 Town Ctr · (479) 855-1153 · Call to confirm hours
Park
Lancashire Blvd · (479) 855-5067 · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 3 of 5
Long-stay residentspeople who live here 3 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 2 to 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased18.8%9.5%15.4%worse
Long-stay residents who lose too much weight5.9%4.3%5.4%typical
Long-stay residents with a catheter left in their bladder5.7%0.6%0.9%worse
Long-stay residents with a urinary tract infection4.1%1.2%2.0%worse
Long-stay residents with depressive symptoms5.4%1.4%6.5%worse than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury2.0%3.9%3.3%better
Long-stay residents whose ability to walk worsened52.2%10.1%16.1%check this — see note marked dagger below the table
Long-stay residents on antianxiety or hypnotic medication33.8%21.7%18.9%worse
Long-stay residents given the seasonal flu vaccine100.0%96.1%95.3%typical
Long-stay residents with pressure ulcers1.8%4.2%4.7%better
Long-stay residents with worsening bladder/bowel control12.5%13.5%21.2%better
Long-stay residents who got an antipsychotic medication — see the note below the table12.5%10.9%17.1%better
Short-stay residents who newly got an antipsychotic medication6.1%1.3%1.4%worse
Short-stay residents given the seasonal flu vaccine73.5%77.7%79.4%typical
Long-stay hospitalizations per 1,000 resident days1.122.011.67better
Long-stay outpatient ER visits per 1,000 resident days1.122.131.80better

This value is several times the typical-state benchmark. It can be real, or it can be a coding artifact in what the facility submitted. Weigh it against the inspection record above.

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Staffing

0.47
RN hours/ resident / day
1.04
LPN hours/ resident / day
2.02
Aide hours/ resident / day
3.52
Total nurse hours/ resident / day
0.43
RN hoursweekends
Total nursing turnover
RN turnover

How full it usually is: this home is certified for 102 beds and averages 27.2 residents a day — about 27% occupied, or roughly 75 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.52 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.47 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.02 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.32 hrs/resident/day on weekends vs 3.61 on weekdays — 8% thinner on weekends. RN hours go from 0.48 to 0.43 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

2 administrators have left in the past year — frequent leadership churn is a warning sign families often miss.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

22
deficiencies at the latest standard inspection (2025-05-06)
10
at the previous standard inspection (2024-02-01)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

37 citations, most serious first. The 17 most serious are shown; the remaining 20 are one tap away and print in full.

  • Immediate jeopardy · L2025-05-06 · tag F0727 — failed to provide required RN coverage — widespread
    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, record review, facility document review, facility policy review, the facility failed to ensure employment of a full-time Director of Nursing to manage the nursing department and provide oversight of care and planning to all residents; and to ensure a registered nurse was available in the building for 8 consecutive hours a day for resident needs. It was determined the facility's non-compliance with one or more requirements of participation had caused, or was likely to cause, serious injury, harm, impairment, or death to residents. The Immediate Jeopardy (IJ) situation was related to State Operation Manual, Appendix PP, 483.35 (Nursing Services) at a scope and severity of L. The IJ began on 02/17/2025 after review of; employee files, timecard reports; Resident #33 TAR; Resident #184's lack of Minimum Data Sheet (MDS) assessments, comprehensive care plan with interventions, and interview; Resident #85's lack of MDS assessment, comprehensive care plan with interventions, and basic…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · L2025-05-06 · tag F0835 — failed to run the facility competently — widespread
    Administer the facility in a manner that enables it to use its resources effectively and efficiently.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, record review and policy review the administration (governing body) failed to ensure policies were implemented regarding management and operation of the facility to ensure residents were able to attain or maintain the highest practicable physical, mental, and psychosocial well-being. During the survey, the survey team identified no full-time registered nurse (RN) working 8 consecutive hours per day and licensed practical nurses (LPN) were not certified to assess and manage peripherally insert center catheters (PICC). Additionally, the survey team identified bed rails were installed without consent and residents were not assessed for their needs. The survey team identified residents with falls had not received fall assessments and interventions to prevent further falls. Lastly, the survey team identified a newly admitted resident had not been assessed for mobility function, identify interventions, and provide necessary equipment to maintain their most practicable independence. These identified failed practices resulted in Immediate Jeopardy for F727, F726, F700,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · K2025-05-06 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — pattern
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure 1 (Resident 25) of 2 residents reviewed for falls/accidents received proper assessments and interventions to prevent falls. It was determined the facility's non-compliance with one or more requirements of participation had caused, or was likely to cause, serious injury, harm, impairment, or death to residents. The Immediate Jeopardy (IJ) was related to State Operations Manual, Appendix PP, 483.25 (Quality of Care) at a scope and severity of J. The IJ began on 04/29/2025 at 8:46 AM after review of Resident 25 incidents/accident reports, care plans and closet care plans. The review revealed three interventions for nine documented falls for Resident 25. The Administrator was notified of the IJ on 04/29/2024 at 8:46 AM. A Removal Plan was requested. An Immediate Jeopardy removal plan must include all the actions the facility has taken or will take to immediately address the noncompliance that resulted in or made serious injury, serious…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · K2025-05-06 · tag F0700 — pattern
    Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews, record review, and facility document review, the facility failed to ensure bed rail assessments were completed for resident needs and safety, to obtain informed consent prior to installation of bed rails, and to ensure identified bed rails were applied to a compatible bed based on the assessed resident needs. Bed rails found installed on resident beds for 2 residents (Resident #15 and #25) that were reviewed for bed rails. It was determined the facility's non-compliance with one or more requirements of participation had caused, or was likely to cause, serious injury, harm, impairment, or death to residents. The Immediate Jeopardy (IJ) was related to State Operations Manual, Appendix PP, 483.25 (Quality of Care) at a scope and severity of J. The IJ began on 04/29/2025 at 8:46 AM after review of Resident 15 and Resident 25's medical chart and found no bed rail assessments, nor informed consents from residents or power of attorneys, notation of establishment of proper bed rails installed and no…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · K2025-05-06 · tag F0726 — failed to have competent, trained nursing staff — pattern
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews, record review, facility document review, facility policy review, the facility failed to ensure a nurse with the training and competencies were on staff to provide the ordered necessary care to the residents. Specifically, the facility did not ensure Licensed Practical Nurses (LPNs) with Intravenous (IV) certification accessed and managed Resident #33's Peripherally Inserted Center Catheter (PICC) line including IV antibiotic administration, IV flushes, and assessment of the line's condition and status. It was determined the facility's non-compliance with one or more requirements of participation had caused, or was likely to cause, serious injury, harm, impairment, or death to residents. The Immediate Jeopardy (IJ) situation was related to State Operation Manual, Appendix PP, 483.35 (Nursing Services) at a scope and severity of K. The IJ began on 02/17/2025 after review of; employee files, timecard reports; Resident #33 TAR; Resident #184's lack of Minimum Data Sheet (MDS) assessments,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · J2025-05-06 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, record review, and facility policy review, the facility failed to ensure 1 (Resident #184) of 1 sampled resident did not have a decline in mobility functions with psychosocial harm after admission. Specifically, the facility failed to assess the resident's mobility function, identify interventions, and provide necessary equipment for Resident #184 to maintain their most practicable independence. It was determined the facility's non-compliance with one or more requirements of participation had caused, or was likely to cause, serious injury, harm, impairment, or death to the resident. The Immediate Jeopardy (IJ) was related to State Operations Manual, Appendix PP, 483.25 (Quality of Care) at a scope and severity of J. The IJ began on 04/02/25 after Resident #184's admission. Through interviews, observations, and record review it was revealed Resident #184 had become totally dependent upon staff for activities of daily living and mobility with worsening psychosocial health. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2024-02-01 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to promptly notify the Medical Director and the Registered Dietitian of progressive weight loss in order to minimize further weight loss and to maintain nutritional status to the extent possible for 1 (Resident #21) of 3 sampled residents (Residents #9, #21, and #26) who had experienced weight loss. The failed practice resulted in a pattern of actual harm for Resident #21 who experienced a severe unplanned 24lb (24.8%) weight loss in 6 months and had the potential of cause more than minimal harm for 3 residents who had experienced weight loss in the past 6 months, according to list provided by the Director of Nursing on 1/31/24 at approximately 11:50 AM. The findings are: Resident #21 had a diagnosis of cerebral vascular accident (CVA), anemia, gastroesophageal reflux disease (GERD), urinary tract infection (UTI), malnutrition, failure to thrive, and chronic obstructive pulmonary disease (COPD). The admission Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 12/13/23 documented the resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-05-06 · tag F0577 — widespread
    Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and facility document reviews, it was determined that the facility failed to post the last survey results in an accessible location for the residents' review. The findings include: During an interview on 04/24/25 01:49 PM, with four resident council members and the president of the resident council, it was stated they met monthly. All residents, including Residents # 7, #12, #29, #23, stated they did not know there were survey results posted for them to view. During observation, two surveyors were unable to locate the survey results and requested assistance from staff. The survey results binder was located in a metal and wicker rack on the floor to the right side of a table off the entrance. The last survey results posted were dated 10/03/2023. The facility ' s most recent recertification survey was completed 02/01/2024. During an interview on 04/24/25 at 2:24 PM with the Administrator, she stated, The binder is over here down in this magazine rack. Let's see if it's even been updated. No, it hasn't, I forgot all about it. It probably has dust all…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-05-06 · tag F0729 — widespread
    Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review, it was determined that the facility failed to ensure Certified Nursing Assistants (CNAs) were certified as CNAs in the State of Arkansas, and failed to ensure background checks were completed for 2 Nurse Aides reviewed for qualified staffing. The findings include: A review of a facility job description titled, Certified Nursing Assistant , undated, indicated qualifications included, Must be a Certified Nursing Assistant and in good standing and currently licensed by the state. A review of a facility policy titled, Nurse Aide Qualifications and Training Requirements, revised on October 2024, indicated, Nurse aides must undergo a state-approved training program. Policy interpretation and implementation indicated, 4. Our facility will not employ any individual . unless: . b. That individual has completed a training program an competency evaluation program, or a competency evaluation program approved by the state; or c. That individual has been deemed competent…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-05-06 · tag F0838 — failed to assess facility resources and resident needs — widespread
    Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on facility document review, and facility policy review, it was determined that the facility failed to conduct a thorough self-assessment for facility staffing available, the competencies and training of the staff, conduct community-based risk analysis identifying the potential natural disasters, and formulate a plan for staff recruitment to meet the needs of the residents when the facility assessment was received. The findings include: 1. A review of a facility policy titled, Facility Assessment, revised October 2024, indicated: a. A facility assessment is conducted annually to determine and update our capacity to meet the needs of and competently care for our residents during day-to-day operations. Determining our capacity to meet the needs of and care for our residents during emergencies is included in the assessment. The team responsible for conducting, reviewing, and updating the facility assessment includes the Administrator, a representative of the governing body, Medical Director, Director of Nursing, Infection preventionist and a director/designee from the following…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-05-06 · tag F0842 — failed to keep accurate, complete medical records — widespread
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews, record review, and facility document review, it was determined that the facility failed to have an organized record management system, accurately documented and readily available to staff, nor completed medical records of the residents to ensure proper treatment, continuity of care and clarity for the facility's staff to safely care for the residents. Specifically, physician orders, comprehensive care plans, Minimum Data Sets (MDS), Medication Administration Record (MAR), and Treatment Administration Record (TAR). The findings include: During an interview on 04/22/2025 at 12:50 PM with Medical Record/Licensed Practical Nurse (LPN), she stated, I am medical records and have been working the floor for about 6 months and haven't been able to do medical records, but I do it whenever I can. It has been a while since I've been able to do medical records, but resident care comes first, and paperwork comes second. On 04/22/2025 at 4:25 PM during an interview LPN #7 stated no care plans had been…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-05-06 · tag F0844 — widespread
    Follow rules about disclosure of ownership requirements and tell the state agency about changes in ownership and/or administrative personnel.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on interviews, the facility failed to provide disclosure of ownership paperwork upon request. On 04/26/2025 at 10:44 AM, a request was made to the Administrator for disclosure of ownership paperwork. On 04/28/2025 at 12:46 PM, a request was made to the Administrator for disclosure of ownership paperwork. On 04/29/2025 at 8:40 AM, a request was made to the Administrator for disclosure of ownership paperwork. On 04/29/2025 at 8:40 AM, the Administrator reported that the Director of Operations was coming that day and information would be provided as requested. On 05/06/2025 at 11:47 AM, at time of survey exit, disclosure of ownership was never provided as requested.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-05-06 · tag F0944 — widespread
    Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and facility document reviews, it was determined that the facility failed to provide Quality Assurance and Performance Improvement (QAPI) training for all staff members in the facility upon hire, and provide in-services to direct staff when reviewed for required QAPI training. The findings include: On 04/24/2025 at 9:17 AM, a record review of the QAPI Binder, revision date of April 2023, reviewed signatures of committee dated 04/09/2025, indicated, staff are trained in QAPI systems and culture as well as QAPIs underlying principles, including the concept that systems of care and business practices must support quality care or be changed; gathering and using QAPI data in an organized and meaningful way, such as monitor and evaluate Minimum Data Set (MDS) assessment data and care plans. No trainings were located in the QAPI binder. On 04/26/2025 at 2:18 PM, a record review of the Facility Assessment, unknown date, indicated, in-services are held monthly for the entire staff, they include: disaster drills, abuse/neglect, staff burnout, resident rights, oral hygiene,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-05-06 · tag F0946 — widespread
    Provide training in compliance and ethics.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and facility document reviews, it was determined that the facility failed to provide Compliance and Ethics training for all staff members in the facility upon hire, and provide in-services to direct staff, when reviewed for required compliance and ethics training. The findings include: On 04/24/2025 at 9:17 AM, a record review of Required In-Service Book, indicated in-services provided to staff included the following: dementia/behavioral training, resident rights, infection control, emergency response, abuse and neglect and misappropriation of property. These in-services were all checked off by Certified Nurse Assistant (CNA), Licensed Practical Nurse (LPN), and Registered Nurse (RN) staff. On 04/26/2025 at 2:18 PM, a record review of the Facility Assessment, unknown date, indicated in-services are held monthly for the entire staff which included: disaster drills, abuse/neglect, staff burnout, resident rights, oral hygiene, lock out tag out, elopement, dementia training/difficult residents and corona virus . No compliance and ethics in-services were listed.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-05-06 · tag F0636 — pattern
    Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, record review, facility document review and facility policy review, the facility failed to ensure a Minimum Data Set (MDS) assessment was completed in the required timeframe of 14 days for 4 (Resident #26, #85, #135, #184) of 4 residents reviewed for MDS assessment and timing. The findings include: 1. A review of a facility policy, Resident Assessment Instrument, revision dated September 2024, indicated a comprehensive assessment of a resident's needs shall be made within fourteen (14) days of the resident's admission. The Assessment Coordinator was responsible for ensuring that the Interdisciplinary Assessment Team conduct timely resident assessments and reviewed according to the following schedule: Within fourteen (14) days of the resident's admission to the facility; when there had been a significant change in the resident's condition; at least quarterly; and once every twelve (12) months. It revealed the comprehensive assessment helped the staff to plan care that allowed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-05-06 · tag F0641 — pattern
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, record review, and facility policy review, the facility failed to ensure the Minimum Data Set (MDS) assessment was accurately completed for 2 (Residents #25, #184) of 3 residents reviewed for MDS accuracy. Specifically, the facility failed to identify and ensure information regarding bedrails was accurately assessed and completed on the MDS for Resident #25; and to identify and ensure the Oxygen Nasal Cannula (NC) and Continuous Positive Airway Pressure (CPAP) were accurately assessed and completed on the MDS for Resident #184. The findings include: 1. A review of facility policy, Resident Assessment Instrument, revised September 2024, indicated the purpose of the assessment was to describe the resident's capability to perform daily life functions and to identify significant impairments in functional capacity and information derived from the comprehensive assessment helps the staff to plan care that allows the resident to reach their highest practicable level of functioning. 2. A…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-05-06 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, record review, and facility document review, it was determined the facility failed to develop and implement a comprehensive person-centered care plan for 4 (Residents #26, # 85, #135, and #184) of 4 residents reviewed for comprehensive care planning. The findings include: 1. A review of a facility policy Care Plans, Comprehensive Person-Centered, revision dated July 2024, revealed, A comprehensive, person-centered care plan that includes measurable objectives and timetables to meet the resident's physical, psychosocial and functional needs is developed and implemented for each resident. The implementation of the policy stated, the care plan interventions are derived from a thorough analysis of the information gathered as part of the comprehensive assessment. 2. A review of the MD notes on residents, electronically signed on 04/26/2025, revealed Resident #184 was admitted on [DATE]. a. During a record review for Resident #184, this surveyor noted there was not a Minimum Data Set…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
Show the remaining 20 citations
  • Potential for harm · E2025-05-06 · tag F0657 — failed to keep the care plan current — pattern
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, record review, and facility document review, the facility failed to review and revise the comprehensive person-centered care plan in the required timeframe for two (Residents #15, #25) of two sampled residents reviewed for comprehensive care plan completion. Specifically, Resident #15 did not have revisions and escalated interventions for repeated falls; Resident #25 did not have revisions and interventions after a fall with major injury. The findings include: A review of a facility policy Care Plans, Comprehensive Person-Centered, revision dated July 2024, revealed a comprehensive, person-centered care plan which included measurable objectives and timetables to meet the resident's physical, psychosocial and functional needs is developed and implemented for each resident. Care plan interventions are derived from a thorough analysis of the information gathered as part of the comprehensive assessment. Areas of concern that are identified during the resident assessment will be…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-05-06 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, facility policy review, and interviews, the facility failed to ensure that the kitchen's fryer was clean and free from food particles; food had not been kept past the expiration and storage date; food was labeled and dated; to separate resident's food from employee's food in unit refrigerator; and food was covered for one of one kitchen reviewed for food storage, preparation, and sanitation practices. The findings include: 1. On 04/21/2025 at 10:47 AM, during the initial tour of the kitchen with the Certified Dietary Manager (CDM), the following were observed stored in the dry pantry, walk-in refrigerator, walk-in freezer, and spice storage area: a. Three (3) 1-gallon zipper storage bags of lettuce, with a date of 04/03/2025, stored in the walk-in refrigerator. b. One (1) large container of crackers, with a received date of 10/18/2024, stored in the dry pantry. c. Four (4) 5-pound bags of buttermilk biscuit mix, with an expiration date of 03/01/2025, stored in the dry pantry. d. Four (4) 20-ounce loaves of Texas toast, with no expiration dates. With a received…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-05-06 · tag F0847 — pattern
    Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interviews, record review, and facility document review, it was determined that the facility failed to ensure the arbitration agreement, signed by residents or their representatives stated it was not a condition of admission. The findings include: A review of the facility's undated Arbitration Agreement, and the Arbitration Checklist revealed that nowhere was the statement made, that signing the arbitration agreement was not a condition of admission. The Arbitration Agreement stated, I am signing this agreement voluntarily and with full knowledge of its terms, including that I may rescind it within ten days by written notice to the facility. During a concurrent observation and interview on 04/28/2025 at 2:12 PM, the Business Office Manager (BOM) stated she went over the admission packet with residents and/or their representatives, which contained the Arbitration Agreement. The BOM stated she did tell them it was not a condition of admission. The BOM was given a paper copy of the Arbitration Agreement to read over. The BOM stated the agreement stated above the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-05-06 · tag F0848 — pattern
    Provide a neutral and fair arbitration process and agree to arbitrator and venue.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on interviews, record review, and facility document review, it was determined that the facility failed to ensure the arbitration agreement signed by residents or their representatives stated in case of an arbitration dispute meeting a venue which is convenient for both parties would be utilized. The findings include: A review of the facility's undated Arbitration Agreement, and the Arbitration Checklist revealed no mention of a convenient location for both parties in the case of an arbitration dispute. During an interview on 04/28/2025 at 2:12 PM, the Business Office Manager (BOM) stated she went over the admission packet with residents, and/or their representatives, which contained the Arbitration Agreement. The BOM stated she did tell them it was not a condition of admission. The BOM was given a paper copy of the Arbitration Agreement to read over. The BOM stated the agreement did not discuss any venue details for meetings. On 05/01/2025, the Administrator stated the facility did not have a policy on arbitration.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-05-06 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, facility policy review, and document review, it was determined that the facility failed to identify a resident, Resident #33, who required Transmission Based Precautions (TBP) for an infected wound; completed wound care without utilizing appropriate Personal Protective Equipment (PPE); and failed to identify a resident, Resident #135, who required Enhanced Barrier Precautions (EBP); failed to have Personal Protective Equipment (PPE) available; and failed to ensure staff maintained clean technique while performing urinary catheter care, to prevent the spread of infection and cross contamination. This failed practice had the potential to spread infection to two (Resident #33, #135) of two sampled residents observed for wound care and urinary catheter care. The findings include: A review of facility policy titled, Infection Control Guidelines for All Nursing Procedures, revision date August 2024, revealed staff must have appropriate in-service training on managing infections in residents. A review of facility policy titled, Catheter Care, Urinary,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-06 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews, the facility failed to implement a dietary recommendation for one (Resident #4) of one sampled resident reviewed for dietary recommendations. The findings are: A review of Physician Orders for Resident #4 revealed the resident was admitted to the facility with diagnoses which included metabolic encephalopathy, atherosclerotic heart disease, multiple sclerosis, and type 2 diabetes mellitus. A review of Resident #4 ' s Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 01/07/2025, revealed the resident was admitted to the facility on [DATE]. A review of Resident #4 ' s Minimum Data Set (MDS), revealed the resident had a Brief Interview of Mental Status (BIMS) score of a 5, which indicated severe cognitive impairment. Resident #4 required set up or clean up assistance with eating. The MDS revealed the resident had weight loss documented for 5% or more in last month, or a 10% or more in the last 6 months. A review of dietary recommendation dated 12/26/2024…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-05-06 · tag F0655 — isolated
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews, observation, and record review, the facility failed to develop a baseline care plan for one (Resident #85) of one resident reviewed for baseline care plans. The findings include: A review of the Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 04/04/2025, revealed Resident #85 was admitted on [DATE] with diagnoses which included chronic obstructive pulmonary disease. A review of Hospice Paperwork for Resident #85 revealed the resident was also receiving hospice services. An attempt to review a baseline Care Plan, for Resident #85 revealed no baseline care plan for Resident #85 was completed. On 04/22/2025 at 1:07 PM, Licensed Practical Nurse (LPN) #9 revealed she did not have access to any electronic health record (EHR), so she did not have access to care plans and relied on co-workers, closet care plans, and nurses ' notes. On 04/22/2025 at 2:01 PM, LPN #7 revealed the closet care plan was the baseline care plan and was done upon admission by the charge nurse. She stated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-02-01 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure dietary staff washed their hands with soap and water between dirty and clean tasks to prevent the potential for cross contamination for residents who received meals from 1 of 1 kitchen, dishes were air dried, and foods were stored properly. The failed practice had the ability to affect all 28 residents who receive their meals from 1 of 1 kitchen according to a list provided by the administrator on 1/28/24 at 12:00 PM. The findings are: On 1/28/24 at 11:43 AM, a square plastic bowl was observed on top of the microwave oven just inside the kitchen. The bowl contained multiple pocket size bottles of hand sanitizer. On 1/28/24 at 11:45 AM, a large rolling tub labeled sugar was observed with a plastic scoop in the bottom of the container, protruding up out of the dry product. On 1/28/24 at 11:47 AM, Dietary Employee (DE) #1 was at the head of the tray line and was observed rubbing hand sanitizer on her hands just prior to starting the tray line. On 1/28/24 at 11:50 AM, the flatware was observed standing in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-02-01 · tag F0639 — pattern
    Maintain 15 months of resident assessments in the resident's active clinical record.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure the Minimum Data Set (MDS) assessments completed within the previous 15 months were in the resident's active record to allow access to licensed staff. The findings are: a. On 01/29/24 at 9:21 AM, Licensed Practical Nurse (LPN) #1 was asked where the Minimum Data Sets (MDS) were since they were not in the resident's chart. LPN #1 asked the Medial Records Nurse about the MDS and was told they were in a binder in the Director of Nursing (DON) office. b. On 01/29/24 at 1:46 PM, the DON was asked for the residents MDSs. The DON got a key from her office and walked this surveyor down the west hall to a door and unlocked it. The DON motioned to a pair of metal file cabinets in the room. The Surveyor asked if the staff had access to this office and the MDSs. She responded no because they have to be kept in a locked area. c. On 1/30/24 at 8:25 AM, the Administrator was informed that the Surveyor needed to get a resident's MDS assessment. The Administrator stated, I will get the key from the DON. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-02-01 · tag F0801 — pattern
    Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure dietary staff have the knowledge and training necessary to adequately evaluate and provide for the nutritional needs of the residents. The failed practice had the ability to affect all 28 residents who received their meals from 1 of 1 facility kitchen. The findings are: On 1/28/24 at 11:45 AM, the Surveyor entered the kitchen. Dietary Aide #1 who was in charge of the noon meal, was asked how long she had worked in the kitchen. Dietary Aide #1 reported she had worked in the kitchen for approximately 2 years, and that she has agreed to take the Dietary Manager position. When asked about training, Dietary Aide #1 said that she has been told that she will be participating in a certification class at some time in the future. On 1/30/24 at 11:10 AM, the Dietary Manager was asked if she had completed her certification. The Dietary Manager stated, I started on August first. They put me through (Food Safety Class) and I was told that I had to wait a year before I could start the certification class. The Dietary Manager was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-02-01 · tag F0803 — failed to meet residents' dietary needs — pattern
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to ensure menus were followed to meet the nutritional needs of the residents. The failed practice had the ability to affect all 28 residents who receive their meals from 1 of 1 kitchen according to a list provided by the Administrator on 1/28/24 at 11:00 AM. The findings are: On 1/28/24 at 11:50 AM, the lunch meal was observed to consist of: 1/2 a personal pan pizza, 1/2 cup whole kernel corn, cheesecake flavored pudding and a drink of choice. The alternative meal offered included leftover tater tot casserole and potatoes and gravy. The printed menu which was located on the adjacent worktable originally called for 3 ounces of Barbeque Pulled Pork, ½ Cup of Broccoli, Dinner Roll, butter, Cheesecake, and beverage of choice. Lines were drawn through the original items and Pizza/Pepp (pepperoni) & Cheese, Corn and Cheesecake were written in. On 01/30/24 at 10:59 AM, upon entering the kitchen, the surveyor reviewed the menu for the day. Resting beside the printed spreadsheet was a notebook that Dietary Employee (DE) #1 was using to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-02-01 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to ensure that hot foods were served at the temperature that is pleasing to the residents which improves palatability and encourages good nutritional intake. The failed practice had the ability to affect all 28 residents who receive their meals from 1 of 1 kitchen according to a list provided by the Administrator on 1/28/24 at 12:00 PM. The findings are: On 1/30/24 at 11:50 AM, DE #1 was observed to begin serving the trays for the lunch meal. The temperature of the food items was not taken at the time of serving. On 1/30/24 at12:05 PM, two bowls of pureed chicken and two bowls of mashed potatoes with gravy were observed sitting on top of the steam table. One container of pureed chicken and one container of mashed potatoes with gravy was placed on a tray. The Dietary Manager was asked to obtain a thermometer to measure the temperature of the food items. The pureed chicken was 110 degrees Fahrenheit, and the potatoes was 109 degrees Fahrenheit. The food was heated prior to serving. At 12:25 PM, the second tray…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-02-01 · tag F0805 — failed to prepare food in a form residents can eat — pattern
    Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview the facility failed to ensure t pureed foods was processed to the correct consistency to meet the needs of 2 (Residents #8 and #28) sampled residents who had a physician's order for a pureed diet according to a list provided by the Administrator on 2/1/23 at 9:07 AM. The findings are: On 1/28/24 at 12:02 PM, Dietary Employee (DE) #1 was observed as she placed a serving of pureed tater tot casserole into a bowl. The mixture was observed to have identifiable pieces of onion, potatoes and beef that remained whole in the mixture, giving the substance a lumpy consistency. Areas of liquid could also be observed on top. Enough gravy to cover the top of the mixture was added before serving. On 1/30/24 at 11:05 AM, DE #1 used a two-ounce scoop to place 2 servings of teriyaki chicken into the bowl of the food processer. The chicken was blended for 2 minutes before DE #1 added water to the mixture. When asked how much water was added DE #1 stated, I just guess. When asked what consistency was desired for a pureed diet. DE #1 stated, A baby food type. DE #1…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-02-01 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to follow requirements for prevention, detection, and control of water born illnesses including legionella disease. This failed practice had the potential to affect the entire building. The findings are: On 01/31/2024 at 3:30 PM, the Administrator was asked who oversaw legionella testing and water management. The Administrator gave me a report which was done by the Arkansas Health Department on October 12, 2023, which documented water testing for Chlorine Residual and Coliforms and E. Coli bacterial testing. The Administrator stated she was not aware of a specific legionella testing requirement. The facility did not have a Maintenance Director at this time. On 01/31/2024 at 4:03 PM, the Administrator provided a written Policy and Procedure for Legionella Water Management Program which documented, .our facility has a water management program which is overseen by a water management team .to identify areas in the water system were Legionella bacteria can grow . The Legionella Surveillance and Detection policy…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-01 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure medications were not left at the beside for 1 (Resident #13) to prevent accidental ingestion by other residents. The findings are: Resident #13 had a diagnosis of femur fracture. The admission Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 11/09/2023 documented a Brief Interview for Mental Status (BIMS) of 9 (8-12 indicates moderately cognitively impaired) and received antianxiety, antidepressant, hypnotic, and opioid medications. On 01/28/24 at 12:00 PM, Resident #13 was sitting in her room in a wheelchair. A medication cup with writing on it was observed on an overbed table to the left of the resident. Two medications, a blue and white capsule, and a white tablet, were in the medication cup. The Director of Nursing (DON) was asked to come to the room if she saw anything that should not be in the room. The DON went into the room and picked up the medication cup and took it down the hall. Resident #13's Physicians Orders documented Pantoprazole 40 milligram daily for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-01 · tag F0849 — isolated
    Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview, the facility failed to ensure documentation of communication with hospice services and to document hospice services in the resident care plan to ensure continuity of care for 1 (Resident #10) sampled resident who received hospice services. The findings are: Resident #10 had a diagnosis of Senile Degeneration of the Brain. The Minimum Data Set (MDS) with an Assessment Reference Date of 05/09/2023 documented a Brief Interview for Mental Status (BIMS) of 7 (0-7 indicates severely impaired) and required a minimum of at least one staff member with activities of daily living (ADL), and had behavior of physical, verbal symptoms and rejection of care 1 to 3 days in the lookback period. Resident #10's Physician orders dated 10/31/2023 documented admit to (Hospice Agency Name). Resident #10's Care plan with problem onset date of 10/27/2023 documented, .I am going to be on Hospice . On 01/30/2023 at 2:30 PM, License Practical Nurse (LPN) #1 was asked about a binder from hospice for Resident #10 which had information on services provided by…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2022-10-27 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure foods stored in the freezer, refrigerator, dry storage area, and hall refrigerators were dated and distinguished between received and opened dates, failed to discard foods past their 'best by' dates, and failed to ensure the sanitization level was checked in the 3-compartment sink to minimize the potential for food borne illness for residents who received meals from 1 of 1 kitchen. These failed practices had the potential to affect 29 residents (total census: 29) who receive meals from the Kitchen as documented by the Diet Roster provided by Administrator on 10/24/22. The findings are: 1. On 10/24/22 at 11:25 AM, during the initial tour of kitchen with the Dietary Manager (DM). The DM stated she was new , just started in September, and hadn't completed schooling yet. The following were on a shelf under a stainless prep table at the back of the kitchen, to the right of the walk-in refrigerator: a. An open plastic container of cream of tartar dated received 12/10/21 with no opened date b. An open plastic…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-10-27 · tag F0695 — failed to provide proper breathing / tracheostomy care — pattern
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure respiratory care was consistent with professional standards of care by ensuring Physician's Orders were followed, humidity bottles were not empty, and tubing and humidity bottles were dated to prevent potential respiratory complications for 2 (Resident #6 R #22) of 4 (R #6, R #10, R #18, and R #22) sample selected residents receiving oxygen. This failed practice had the potential to affect 6 residents who had Physician Orders for oxygen, per the Oxygen List provided by the Administrator on 10/27/22. The findings are: 1. Resident #6 had diagnoses of Obstructive Sleep Apnea, Type II Diabetes Mellitus, Major Depressive Disorder, and Shortness of Breath. The Annual Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 8/9/22 documented a Brief Interview of Mental Status (BIMS) score of 12 (8-12 Indicates Moderate Cognitive Impairment). a. On 10/24/22 at 1:42 PM, R #6 was lying in bed with his nasal cannula in place and the concentrator running. The O2 [Oxygen] tubing was long enough to lay on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-10-27 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure written authorization for Advance Directive wishes concerning the right to accept or refuse medical or surgical treatment were signed by an authorized agent for 1 (Resident #16) of 7 (R #7, R #14, R #15, R #16, R #18, R #20, and R #26) sample selected residents. This failed practice had the potential to affect 61 new admissions since the facility's last annual recertification on [DATE] per the admission List provided by the Administrator on [DATE]. The findings are: 1. Resident #16 had diagnoses of Intervertebral Disc Degeneration, Acute Ischemia of Intestine, and Chronic pain. The Significant Change Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of [DATE] documented a Brief Interview of Mental Status (BIMS) score of 15 (13-15 Indicates Cognitively Intact). a. On [DATE] at 9:34 AM, during record review of R #16's paper file, the Surveyor found an Advance Directive Medical Treatment Decisions page #24 of the admission Packet which…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • No harm found · Bcited before2022-10-27 · tag F0641 — pattern
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to ensure Resident Assessments were coded correctly to ensure care areas were identified to provide needed care as evidenced by not coding Anticoagulant Medications for 2 (Resident #15 and #23) of 4 (#15, #16, #23, #26) sampled residents who received Anticoagulant Medications according to a list provided by the Minimum Data Set (MDS) Coordinator on 10/27/22. The findings are: 1. Resident #15 had diagnoses of Atrial Fibrillation, Type 2 Diabetes Mellitus, Presence of Cardiac Pacemaker. An Admit MDS with an Assessment Reference Date (ARD) of 9/20/22 documented the resident scored 14 (12-15 Indicates Cognitively Intact) on a Brief Interview for Mental Status (BIMS), Section N documented the resident did not receive an Anticoagulant during the 7 day look back period. a. A Physician's Order dated 9/11/22 documented, Eliquis 2.5 MG [Milligrams] tablet take BID [twice a day]. b. The Comprehensive Care Plan documented, .9/21/22 on Eliquis due to Atrial Fib and 81 MG [milligram] Aspirin .Will have no excessive bruising or active…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$123,918 in federal fines across 2 penalties. 1 Medicare payment denial on record.

  • $113,710 — penalty dated 2025-05-06
  • $10,208 — penalty dated 2024-02-01
  • Medicare payment denial — starting 2025-08-06 for 62 days

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to BRADFORD MONTGOMERY — 11 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 1 of 52.2-1.2 vs chain
Health inspection 1 of 52.5-1.5 vs chain
Staffing 3 of 52.4+0.6 vs chain
Quality measures 3 of 52.9+0.1 vs chain
The other 10 homes this chain runs (chain average 2.2★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
MONTGOMERY, BRADFORDIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST; CORPORATE DIRECTORNO PERCENTAGE PROVIDEDsince 01/02/2014
HUDDLESTON, NADINEIndividualW-2 MANAGING EMPLOYEEsince 01/02/2014

CMS files one row per role, so the 3 rows in the source record cover these 2 parties — each is shown once here with every role it holds. Nothing is omitted.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$2.3M
Net patient revenuemost recent cost report
-20.5%
Operating marginrevenue minus expenses
$309K
Related-party expense11% of expenses
Who pays — share of resident-days
Medicaid 35%Medicare 2%Other / private 63%

This home reported $309K paid to related parties — landlords or management companies under common ownership — equal to about 11% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$272per resident / day
operating cost
$8,259per month
≈ monthly operating cost
$225per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in AR

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Arkansas Medicaid page.

Typical monthly cost in Arkansas
$7,452/mo
Nursing home (semi-private)
$8,060/mo
Nursing home (private)
$4,637/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 045143. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-05-06, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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