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Westside Care Center

349 Bidwell Street, Manchester, CT 06040 · For profit - Limited Liability company · 162 certified beds · (860) 647-9191 Medicare & Medicaid certified

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Flagged for abuse
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • no federal fines or payment denials on record
  • lower-than-typical staff turnover (33% vs 45% nationally) — better care continuity
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • CMS has flagged it for abuse
  • it has abuse, neglect, or exploitation citations (F0600, F0603) — most recent Jun 2026
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • a high number of inspection citations overall (39) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • its facility-reported quality-measure score sits well above its independent inspection score
  • its independent health-inspection rating is low (2/5)
  • its payroll-based staffing rating is low (2/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

2/5
CMS overall
2 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 2 of 5
Quality measuresSelf-reported by the facility 4 of 5

Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★★★ 4/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
394 W Center St · (860) 647-7831 · Call to confirm hours
Pharmacy
455 Hartford Rd · (860) 649-9946 · Call to confirm hours
Grocery
425 Broad St · (860) 645-1913 · Call to confirm hours
Park
795 Center St · Typically dawn to dusk
Place of worship
234 Keeney St · (860) 643-2828

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 4 of 5
Long-stay residentspeople who live here 4 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 2 to 3 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating3★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased14.3%18.0%15.4%typical
Long-stay residents who lose too much weight4.3%6.5%5.4%better
Long-stay residents with a catheter left in their bladder0.4%0.7%0.9%better
Long-stay residents with a urinary tract infection0.0%1.5%2.0%better
Long-stay residents with depressive symptoms49.8%22.3%6.5%worse than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.0%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury2.5%3.5%3.3%better
Long-stay residents whose ability to walk worsened24.1%16.4%16.1%worse
Long-stay residents on antianxiety or hypnotic medication15.9%17.6%18.9%better
Long-stay residents given the seasonal flu vaccine98.4%93.5%95.3%typical
Long-stay residents with pressure ulcers2.5%4.0%4.7%better
Long-stay residents with worsening bladder/bowel control15.2%24.7%21.2%better
Long-stay residents who got an antipsychotic medication — see the note below the table13.7%17.8%17.1%better
Short-stay residents who newly got an antipsychotic medication1.8%1.5%1.4%worse
Short-stay residents given the seasonal flu vaccine59.0%69.7%79.4%worse

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

0.14U.S. median 0.31
Therapy hours / resident / day
0.06hours / resident / day
Physical therapy
0.07hours / resident / day
Occupational therapy
0.02hours / resident / day
Speech therapy

Therapy staffing: this home’s payroll records show 0.14 therapist hours per resident per day in 2026Q1 — more than 11% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 9% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNFnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNFnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identifiednot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF staynot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsenednot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalizationnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.861.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.32
RN hours/ resident / day
0.81
LPN hours/ resident / day
1.97
Aide hours/ resident / day
3.10
Total nurse hours/ resident / day
0.20
RN hoursweekends
33.0%
Total nursing turnover
58.3%
RN turnover

How full it usually is: this home is certified for 162 beds and averages 124.3 residents a day — about 77% occupied, or roughly 38 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.10 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.32 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.97 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.68 hrs/resident/day on weekends vs 3.27 on weekdays — 18% thinner on weekends. RN hours go from 0.37 to 0.20 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 33% is below the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

6
deficiencies at the latest standard inspection (2026-06-22)
13
at the previous standard inspection (2024-11-06)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

39 citations, most serious first. The 10 most serious are shown; the remaining 29 are one tap away and print in full.

  • Potential for harm · Fcited beforedisputed · IDR2026-06-22 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, review of facility policy and staff interview, the facility failed to ensure that a section of the kitchen undergoing construction was appropriately sealed off from food preparation and storage areas to prevent the spread of infection. The findings include: On 6/15/2026 at 9:55 AM, a tour of the kitchen with the Dietary Director identified an area of the kitchen undergoing construction. The area undergoing construction contained multiple surfaces and fixtures with a visible accumulation of dust and debris, including stainless steel equipment, surrounding pipes, and portions of the tile floor.The temporary plastic barrier separating the construction area from the operational kitchen was torn in several areas and secured with loose or partially detached tape. The torn sections and unsecured edges created large visible gaps in the plastic barrier between the construction area and the adjacent operational portion of the kitchen.A fan was positioned in the operational portion of the kitchen; the fan, which was in operation and mounted on the wall, faced the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has plan of correction
  • Potential for harm · Ecited beforedisputed · IDR2026-06-22 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, observations, review of facility documentation and staff interviews for (9 of 13) air conditioners on all units sampled, the facility failed to ensure the hallway and dining room air conditioners were maintained in a clean and sanitary manner. The facility also failed to ensure the laundry area was clean and dust free. The findings include: 1.On [DATE] at 11:19 AM, Resident #115 was interviewed on the B wing and stated that the facility's air conditioners were moldy. Resident #115 moved to the dining room and turned on the wall mounted mini split in one corner above a piano. When turned on, a distinct mildew smell was noted. Soft, black debris was seen coming from the vents and landing on the piano below. Inspection of the mini split's interior revealed black stains inside the vents and more black debris.Further observations identified there were a total of 8 residents in the dining room at the time. Three of the residents (Residents #20, 99, and 105) were readily adjacent to the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has plan of correction
  • Potential for harm · Dcited before2026-06-22 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, review of facility documents, review of policy and staff interviews for 1of 3 residents (Resident # 117) reviewed for Abuse, the facility failed to ensure Resident # 59 was free from abuse. The findings include: 1. Resident #59's diagnoses included anxiety, major depression, Post Traumatic Stress Disorder (PTSD) and bipolar disorder. The quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #5 was cognitively intact and had no mood or behavioral symptoms. The care plan dated 11/05/2025 indicated Resident #5 was independent for all activities of daily living including transfer and locomotion on the unit. The care plan further indicated Resident #59 enjoys conversing with his/her peers and can pursue his/her own activities without facility intervention. Intervention included: to monitor mood as needed for increased anger, labile mood or agitation, or thoughts of wanting to hurt others. A facility Incident Report dated 1/23/2026 indicated at 8:30 PM Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Past Non-Compliance
  • Potential for harm · Ddisputed · IDR2026-06-22 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, review of facility documentation, review of policy and staff interviews, the facility failed to conduct a thorough Resident-to-Resident abuse investigation when Resident # 59 told RN # 5 she/he hit Resident # 117 when Resident # 117 attempted to strike at her/him with a cane. The findings include: Resident #59's diagnoses included anxiety, major depression, Post Traumatic Stress Disorder (PTSD) and bipolar disorder. The quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #5 was cognitively intact and had no mood or behavioral symptoms. The care plan dated 11/05/2025 indicated Resident #5 was independent for all activities of daily living including transfer and locomotion on the unit. The care plan further indicated Resident #59 enjoys conversing with his/her peers and can pursue his/her own activities without facility intervention. Intervention included: to monitor mood as needed for increased anger, labile mood or agitation, or thoughts of wanting to hurt…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has plan of correction
  • Potential for harm · Dcited before2026-06-22 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility policy and staff interviews for 1 of 2 residents (Resident #96) reviewed for pressure ulcers, the facility failed to develop a timely comprehensive, preventative care plan for a resident at risk for skin breakdown to prevent skin impairment on the heels that resulted in a pressure ulcer development. The findings Include: Resident #96's diagnosis included displaced fracture of the right femur (hip fracture), end stage renal disease, diabetes mellitus, and congestive heart failure. The Nursing admission assessment dated [DATE] at 8:37 PM indicated Resident #96 skin was warm and moist, had a surgical incision on the right hip and a bruise on the right iliac crest A Braden Scale of 18 ( 15-18 indicate mild risk) for predicting pressure ulcer risk evaluation was completed on 3/18/2026 at 6:26 PM indicating Resident #96 had no impairment in sensory perception, skin was occasionally moist, s/he was chair fast for activity, had no limitations in the ability make changes…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has plan of correction
  • Potential for harm · Dcited before2026-06-22 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record reviews, review of facility policy and staff interviews for 1 resident (Resident # 5) reviewed for Continuous Positive Airway Pressure (CPAP) a non-invasive machine that uses air pressure to keep the airways open to treat periods of non-breathing during sleep with machine, the facility failed to revise the resident care plan to address the utilization of the CPAP. The findings included: Resident #5's diagnosis included Obstructive Sleep Apnea (OSA). The physician's order dated 2/09/2026 directed to apply a Continuous Positive Airway Pressure (CPAP) is a non-invasive machine that uses air pressure to keep the airways open to treat periods of non-breathing during sleep with machine settings set at 12:0 at bedtime and to remove in the morning. The annual Minimum Data Set (MDS) assessment dated [DATE] identified Resident #5 was cognitively intact and did not receive noninvasive respiratory treatment of CPAP (Continuous Positive Airway Pressure). An interview and clinical record review on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has plan of correction
  • Potential for harm · Dcited before2026-06-22 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, observation and staff interviews for 1 sampled resident (Resident # 11) reviewed for Hospice Care, the facility failed to ensure continuation and implementation of hospice directed medication as directed by the physican orders for comfort care. The findings include:ensure comfort measure during end of life. The findings include:Resident #11's diagnoses included chronic lung disease, dementia, muscle weakness, and depression.A physician's order dated [DATE] directed that Resident #11 be admitted to hospice.Review of a nurse's note dated [DATE] documented admission to routine hospice care and directed the following: to discontinue blood draws, discontinue rehabilitation therapies, discontinue Vitamin B12 and discontinue Vitamin D3 and start atropine drops for secretions. Additionally, the nurse's notes noted to start Lorazepam Intensol Oral Concentrate 2 MG/ML (Lorazepam) Controlled Drug Give 0.25 ml by mouth every 6 hours as needed for anxiety and restlessness for 30 Days will…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has plan of correction
  • Potential for harm · D2026-06-22 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility policy review and interview for 1 of 2 residents for (Resident #96) reviewed for pressure ulcer, the facility failed to complete weekly skin checks, develop a preventative skin breakdown care plan for a resident at risk and when pressure ulcers were identified, physician's orders for treatment were delayed for 3 days. The findings include: Resident #96's diagnosis included displaced fracture of the right femur (hip fracture), end stage renal disease, diabetes mellitus, and congestive heart failure. The Nursing admission assessment dated [DATE] at 8:37 PM indicated Resident #96 skin was warm and moist, had a surgical incision on the right hip and a bruise on the right iliac crest A Braden Scale of 18 ( 15-18 indicate mild risk) for predicting pressure ulcer risk evaluation was completed on 3/18/2026 at 6:26 PM indicating Resident #96 had no impairment in sensory perception, skin was occasionally moist, s/he was chair fast for activity, had no limitations in the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has plan of correction
  • Potential for harm · Dcited beforedisputed · IDR2026-06-22 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, observations, facility documentation, review of policy and interviews for 1 of 2 residents ( Resident # 2), reviewed for dining observation, the facility failed to follow dietary guidelines and restrict the use of Styrofoam products during dining to prevent a potential accident. The findings include: Resident #2's diagnoses included dementia, speech disorder, restlessness, agitation, and bipolar disorder.The comprehensive Minimum Data Set assessment dated [DATE] identified Resident #2 was cognitively impaired and required set up assistance for eating and required substantial assistance for personal hygiene and toileting and noted independence with transfer and walking.The Resident Care Plan dated 6/2/26 identified Resident #2 would require assistance with activities of daily living related to dementia. Interventions included setting up for eating with no Styrofoam products.A physician's order dated 5/29/26 was directed to have no Styrofoam products for Resident #2.Observation on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has plan of correction
  • Potential for harm · Dcited before2026-06-22 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, review of facility documentation facility policy and staff interviews for 1 of 5 residents (Resident # 5) reviewed for Infection control, the facility failed to ensure staff served food items on a resident table where no urinary items were stored, the facility failed to ensure CPAP machine, bedside table were not kept clean and mask stored in a clean bag. The facility also failed to ensure staff handled resident food appropriately when peeling a hard-boiled egg while preparing a resident breakfast tray to serve. The findings include: Resident #5's diagnosis included spinal stenosis(narrowing of the nerve pathway in the spine) and paraplegia (partial or complete loss of motor and sensory function of on half of the body. The annual Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #5 was cognitively intact. The care plan dated 2/03/2026 revised on 5/07/2026 indicated Resident #5 required extensive 2 staff person assistance for bed mobility, was dependent and required 2 staff…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has plan of correction
Show the remaining 29 citations
  • Potential for harm · Dcited before2026-03-19 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, facility documentation review, facility policy review, and interviews for one of three residents (Resident #2) reviewed for ADL care, the facility failed to ensure a resident was treated with respect and dignity when they failed to ensure privacy was maintained when providing personal care to a resident. The findings include: Resident #1's diagnoses included Alzheimer's disease. The quarterly Minimum Data Set (MDS) assessment dated [DATE] identified Resident #2 had a Brief Interview for Mental Status (BIMS) score of three (3) out of fifteen (15), indicative of severe cognitive impairment, had no behaviors, and was dependent for toileting, bed mobility and personal hygiene, and was 5 feet 6 inches tall and weighed 128 pounds. The Resident Care Plan (RCP) dated 1/30/2026 directed Resident #2 had an ADL self-care performance deficit. Interventions directed assistance of one (1) with bed mobility, assistance of one for personal hygiene, sensitive skin - avoid scrubbing and pat dry,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-12-02 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, facility documentation review, facility policy review, and interviews for one of three residents (Resident #1) reviewed for accidents, the facility failed to notify responsible party timely of a change in condition. The findings include:Resident #1's diagnoses included dementia and restlessness/agitation. The Resident Care Plan (RCP) dated 11/11/2024 identified at risk of falls. Interventions directed transfer and ambulate per MD order, observe closely for side of medications, and to check often to ensure grippy socks are on at night/resident removes grippy socks. A physician order dated 1/31/2025 directed ambulation: independent. The quarterly Minimum Data Set (MDS) assessment dated [DATE] identified Resident #1 had a Brief Interview for Mental Status (BIMS) score of zero out of fifteen, indicative of severe cognitive impairment, and was independent with bed mobility, transfers, and ambulation without adaptive equipment. Further review identified RCP updated 3/15/2025 to include…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-16 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, facility documentation review, facility policy review, and interviews for one of two residents (Resident #1), reviewed for accidents, the facility failed to ensure adequate supervision for a resident while at an outpatient dental appointment. The findings include: Resident #1 was admitted to the facility with diagnoses that included dementia, diabetes mellitus and stroke. The Resident Care Plan (RCP) dated 3/26/2025 identified Resident #1 was at risk for impaired communication with demonstrated verbal and physical behaviors to express frustration and anger. Interventions directed to allow adequate time for Resident #1 to respond and anticipate needs. An exit seeking risk assessment dated [DATE] identified Resident #1 had no known risk factors for exit seeking behaviors but had disorientation. A quarterly Minimum Data Set (MDS) assessment dated [DATE] identified Resident #1 was severely cognitively impaired and independent for bed mobility, transfers, and ambulation. A facility…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Past Non-Compliance
  • Potential for harm · Dcited before2025-02-20 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of clinical records, interviews, and facility documentation for one (1) of three (3) residents (Resident #3) reviewed for pain management, the facility failed to ensure that the physician was notified when the resident's prescribed pain medication was unavailable and an alternate pain medication that was administered was ineffective. Resident #3 had diagnoses of acute osteomyelitis of the left ankle and foot. Review of Resident #3's Care Plan dated 11/1/24 identified the resident was on pain medication therapy with interventions directed to administer analgesic medications as ordered by the physician, and to monitor and document the side effects and effectiveness. The quarterly Minimum Data Set assessment (MDS) dated [DATE] identified Resident #3 had a Brief Mental Interview for Mental Status (BIMS) of seven (7) indicative of severe cognitive impairment. The MDS further identified Resident #3 was independent with Activities of Daily Living. A physician's order dated 12/6/24 directed acetaminophen…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-02-20 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record reviews, facility documentation, facility policies, and interviews for one (1) of two (2) sampled residents (Resident #1) who were reviewed for an allegation of resident to resident abuse, the facility failed to ensure Resident #1 was free from physical abuse. The findings include: 1. Resident #1's diagnoses included bipolar disorder and anxiety. The Resident Care Plan (RCP) dated 1/3/25 identified Resident #1 had behavioral problems. Interventions directed to administer medications as ordered, monitor and document for side effects and effectiveness, anticipate and meet the resident's needs, and provide opportunities for positive interaction. The admission Minimum Data Set (MDS) assessment dated [DATE] identified Resident #1 had a Brief Interview for Mental Status (BIMS) score of 14 indicating Resident #1 was alert and oriented to date, time and place and ambulated independently with a cane. 2. Resident #2's diagnoses included anxiety, adjustment disorder, and depression. The quarterly…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-02-20 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of clinical records, interviews, and review of facility policy and documentation for two (2) of three (3) residents (Resident #4, and #5) reviewed for medication administration, the facility failed to administer resident's medications in accordance with facility policy. The findings included: 1. Resident #5 had diagnoses that included schizoaffective disorder, major depressive disorder, and Crohn's disease. Review of the quarterly Minimum Data Set (MDS) assessment dated [DATE] identified Resident #5 had a Brief Mental Interview for Mental Status (BIMS) of fifteen (15) indicative of intact cognition. The MDS further identified Resident #5 was independent with oral, toileting and personal hygiene. Review of Resident #5's Care Plan dated 12/18/24 identified an alteration in gastro-intestinal status related to Crohn's, use of antidepressant medication related to depression, chronic pain and arthritis, and for staff to be alert for the efficacy of his/her pain medication with interventions that…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-02-20 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of clinical records, interviews, and facility documentation for one (1) of three (3) residents (Resident #3) reviewed for pain management, the facility failed to ensure medications were available to and treat a resident's unrelieved pain. The findings included: Resident #3 had diagnoses of acute osteomyelitis of the left ankle and foot. Review of Resident #3's Care Plan dated 11/1/24 identified the resident was on pain medication therapy with interventions directed to administer analgesic medications as ordered by the physician, and to monitor and document the side effects and effectiveness. The quarterly Minimum Data Set assessment (MDS) dated [DATE] identified Resident #3 had a Brief Mental Interview for Mental Status (BIMS) of seven (7) indicative of severe cognitive impairment. The MDS further identified Resident #3 was independent with Activities of Daily Living. A physician's order dated 12/6/24 directed acetaminophen 325 milligram tablets, two (2) tablets by mouth every six (6) hours as…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-11-26 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for one (2) of two (2) residents (Resident #1 and #2) reviewed for resident-to-resident abuse, the facility failed to ensure residents were free from physical and verbal abuse. The findings include: 1. Resident #1 was admitted to the facility with diagnoses that included fibromyalgia and mood disorder. A psychiatric note dated 10/14/24 identified Resident #1 was tolerating his/her medications well and maintaining a stable mood. The quarterly MDS dated [DATE] identified Resident #1 had a BIMS of fifteen (15) indicative of intact cognition, no physical behavioral symptoms and verbal behavior symptoms that occurred one to three days out of a seven-day period. A physician's order dated November 2024 directed independent mobility with a power wheelchair. The care plan dated 10/23/24 identified on 5/0/24 Resident #1 yelled at others, called others names and tended to threaten others when upset with interventions that…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-11-26 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for one (1) of two (2) residents (Resident #2) reviewed for resident-to-resident abuse, the facility failed to complete and document 1:1 and every fifteen minute (Q 15) checks subsequent to a resident-to-resident abuse event per facility policy. The findings include: physical altercations with other staff or residents and to notify staff of any issues. 2. Resident #2 had diagnoses that included fracture of the sternum, Tourette's disorder and attention deficit disorder (ADD). The nursing admission assessment dated [DATE] identified Resident #2 was alert and oriented, had no behaviors and ambulated with a manual wheelchair. The five-day MDS dated [DATE] identified Resident #2 had a BIMS of fifteen (15) indicative of intact cognition and had no behavioral symptoms. A physician's order dated November 2024 directed ambulation with assistance of one. The care plan dated 11/5/24 identified Resident #2 had a mood problem…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-11-06 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record, facility documentation, facility policy, job descriptions, and interviews, for 2 of 4 units, the facility failed to ensure the environment was maintained in good repair and in a homelike manner and for 1 resident, (Resident #95) the facility failed to ensure a homelike environment. The findings include: Observation on 11/5/24 at 8:35 AM through 11:00 AM, and on 11/5/24 at 11:49 AM with the Regional Maintenance Director and the Administrator identified the following: a. Damaged, chipped, stains and/or marred bedroom walls on A wing in rooms 102, 103, 105, 106, 109, 110, 114, 115, 116, and 117. B wing in rooms [ROOM NUMBER]. b. Damaged, chipped, stains and/or marred bedroom radiators on A wing in rooms [ROOM NUMBER]. B wing in room [ROOM NUMBER]. c. Damaged, chipped and/or marred bathroom radiators on A wing in rooms [ROOM NUMBER], 107, and 108. B wing in room [ROOM NUMBER]. d. Damaged, bent, and/or missing window blind in bedroom on A wing in room [ROOM…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-11-06 · tag F0600 — failed to protect residents from abuse and neglect — pattern
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for 2 of 5 residents (Resident #97 and 59) reviewed for resident to resident altercations, for Resident #97, the facility failed to protect Resident #97 from physical abuse by Resident #217 and 71 who had a history of resident to resident altercations, and for Resident #59 the facility failed to protect Resident #59 from physical abuse by Resident #73. The findings include: 1. Resident #97 was admitted to the facility in August 2023 with diagnoses that included adjustment disorder with mixed disturbance of emotions and conduct, anxiety disorder, mood disorder and depressed mood. The physician's orders dated 11/2023 directed to administer Trazadone (antidepressant medication) 50mg tablet give half tablet (25mg) tablet twice a day for insomnia, agitation, and anxiety. The care plan dated 11/2/23 identified Resident #97 was involved in an altercation with Resident #7. Interventions included ensure Resident #97 adhere to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-11-06 · tag F0603 — failed to not confine residents against their will — pattern
    Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interview for 4 of 4 residents (Resident #43, 84, 89, and 111) who reside on a locked dementia unit, the facility failed to provide the method of opening doors independently to the residents who voluntarily reside on the unit and do not meet the criteria for the unit, failed to educate the social worker on required assessments according to the Greater Hartford Memory Care Center Program guidelines, failed to complete initial and ongoing assessments of the residents according to the Greater Hartford Memory Care Center Program guidelines, and failed to ensure the clinical record included documentation according to 483.12(a)(1) to ensure the residents were free from involuntary seclusion. The findings include: 1. According to §483.12(a)(1) Each resident has the right to be free from involuntary seclusion. Involuntary seclusion includes, but is not limited to, the following: A resident placed in a secured area of the facility but…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-11-06 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of facility documentation, facility policy, and interview the facility failed to ensure the nourishment refrigerator was clean and sanitary, and food items were labeled and dated, and discarded timely, and failed to ensure food transport carts were clean and sanitary prior to placing meals on carts. The findings include: 1. Observation of the first-floor nourishment refrigerator with RN #5 on 11/3/24 at 8:15 AM identified the following. Freezer items: a. 4 half gallon water pitchers full by weight but unable to open, not dated or labeled b. Freezer had a grocery bag with partial eaten sherbert cup and fudge pops not labeled or dated c. Freezer friendly ice cream half empty not labeled or dated. d. 3 ice cream sandwiches that appeared to have thawed and refrozen not dated or labeled e. Freezer snickers bar partially eaten not labeled or dated. Refrigerator: a. A package of [NAME] dean sausages expired on 5/8/24. b. 15 kitchen prepared cups of pudding dated as prepared on 11/7/24 and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-11-06 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record, facility documentation, facility policy, and interview for 3 residents (Resident #64, 79, and 368) reviewed for transmission based precautions (TBP), the facility failed to ensure that facility staff implemented infection control measures for 2 residents (Resident #64 and 79) who required transmission-based precautions due to active respiratory infections, and for 1 resident (Resident #368), the facility failed to ensure that transmission based precautions were implemented for a resident with an active infection related to a multi drug resistant organism (MDRO). The findings include: 1. Resident #64 was admitted to the facility in March 2023 with diagnoses that included COPD, viral infection, and hepatic encephalopathy. The care plan dated 6/26/24 identified Resident #64 had a history of viral infection. Interventions included monitoring for signs of active infection including elevated temperature, cough and shortness of breath. The quarterly MDS dated [DATE]…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-11-06 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record, facility documentation, facility policy, and interviews for 1 of 2 residents (Resident #317) reviewed for ADL's the facility failed to feed the resident in a dignified manner and according to facility policy. The findings include: Resident #317 was admitted to the facility on [DATE] with diagnoses that included dementia, dysphagia, and abnormalities of gait and mobility. A Nutritional assessment dated [DATE] identified Resident #317 was total dependence with eating. The care plan dated 10/21/24 identified concerns with eating and nutrition related to dementia. Interventions included Resident #317 be provided an assist of one with eating, and to provide, and serve diet as ordered, as well as to monitor intake and record every meal. The admission MDS dated [DATE] identified Resident #317 had severely impaired cognition and was edentulous with no natural teeth or tooth fragments. Observation on 11/3/24 at 8:20 AM identified Resident #317 was seated on his/her bed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-11-06 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility policies, and interviews for 1 of 2 residents (Resident #103) reviewed for advance directives, the facility failed to accurately document the resident's life support choices. The findings include: The Inter-Agency Referral Report dated 9/27/24 identified Resident #103 had a Full Code status during his/her hospital admission (full code directs the medical team to take all possible measures to save the residents' life in the event of a medical emergency). Resident #103 was admitted to the facility on [DATE] with diagnoses that included hypertension, COPD, endocarditis, and heart valve disorders. The Advance Directive/Code Status Consent signed and dated 9/27/24 identified Resident #103 requested the following advance directive: DNR (Do Not Resuscitate). The MD Order/Progress Note dated 10/1/24 identified that advance directives had been reviewed with the resident and/or resident representative, in the event of a cardiac/respiratory arrest, the resident's DNR wishes…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-11-06 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for 1 of 5 residents (Resident #76) reviewed for unnecessary medications, the facility failed to notify the physician or APRN of a change in condition and for 1 resident (Resident #111) reviewed for accidents, the facility failed to ensure that the resident representative was notified when the resident was found smoking in his/her room and was found with smoking materials in his/her room, and for 1 of 3 residents, (Resident #4) reviewed for ADL's, the facility failed to ensure the physician and resident representative were made aware when the resident continued to refuse showers. The findings include: 1. Resident #76 was admitted to the facility in July 2024 with diagnoses that included congestive heart failure, seizures, diabetes, and hypertension. The admission MDS dated [DATE] identified Resident #76 had intact cognition and required touching assistance by staff for ambulation in room and corridor. The care plan…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-11-06 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for 3 residents (Resident #102, 76) reviewed for Activities of Daily Living (ADL), the facility failed to ensure the residents were provided a weekly shower on scheduled shower days. The findings include: 1. Resident #102 was admitted to the facility in April 2024 with diagnoses that included severe morbid obesity, paraplegia, and spinal cord compression. The unit shower schedule form identified Resident #102's shower days were Friday on the 7:00 AM - 3:00 PM shift. Review of the nurse's notes and nurse aide flowsheet dated 7/1/24 - 7/31/24 failed to reflect documentation that Resident #102 had been provided a shower on his/her scheduled day Friday 7/5, 7/12, 7/19, and 7/26/24 during the 7:00 AM - 3:00 PM shift. Review of the nurse's notes and nurse aide flowsheet dated 8/1/24 - 8/31/24 failed to reflect documentation that Resident #102 had been provided a shower on his/her scheduled day Friday 8/2, 8/9, 8/16, 8/23…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-11-06 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for 7 residents (Residents #76, 81, 116, 63, 103, 7 and 59) the facility failed to provide care in accordance with professional standards of practice, and physician's orders. For 1 of 5 residents (Resident #76) reviewed for unnecessary medications, the facility failed to document an RN assessment when the resident exhibited a change in condition and failed to obtain weights according to facility policy and physician order. For (Resident #81) reviewed for nutrition, the facility failed to monitor the resident's fluid intake and output and weights per the physician's orders. For 1 resident (Resident #116) reviewed as a closed record for discharge, the facility failed to ensure that neurological checks and post fall assessments were completed when the resident sustained an unwitnessed fall with a reported head strike. For 1 of 5 residents (Resident #63) reviewed for unnecessary medications and for 1 resident (Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-11-06 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, review of the clinical record, facility documentation, facility policy, and interview for 3 of 7 residents (Residents #20, 13 and 111) reviewed for accidents, the facility failed to implement interventions and/or assistive devices to ensure the residents safety and a safe environment. For 1 of 2 residents (Resident #20) the facility failed to ensure the resident consistently utilized the smoking apron while smoking, for 1 resident (Resident #13) the facility failed to ensure a fan being used in the resident room had its cover in place, and for 1 of 7 residents (Resident #111) the facility failed to ensure the resident was reassessed and interventions implemented after multiple smoking policy violations to ensure the safety of the residents in the facility. The findings include: 1. Resident #20 was admitted to the facility in April 2022 with diagnoses that included generalized muscle weakness, traumatic brain injury and Schizophrenia. The annual MDS dated [DATE] identified Resident #20 had…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-11-06 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interview for the 1 resident (Resident #7) reviewed for falls, the facility failed to ensure the resident's medication orders were correctly transcribed and administered resulting in a significant medication error. The findings include: Resident #7 was admitted to the facility in March 2023 with diagnoses that included hepatic encephalopathy, hepatic failure, and type 2 diabetes mellitus. The care plan dated 7/6/24 identified Resident #7 was at risk for falls due to comorbidities. Interventions included observing for signs and symptoms of decreased balance, leaning, dizziness, or fatigue. The care plan further identified Resident #7 may chose not to accept certain things that were recommended for his/her wellbeing including, treatments, medications, appointments/consultations, therapy, and personal care. Interventions included education and encouragement on the benefits and risks of not accepting services based on personal…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-11-06 · tag F0883 — failed to offer flu and pneumonia vaccines — isolated
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on review of the clinical record, facility documentation, facility policy, and interviews for 3 residents (Resident #49, 78, and 94) the facility failed to ensure that the resident or resident representative were provided education on the benefits and potential side effects of the influenza vaccine before receiving the vaccine. The findings include: During an infection control program review, conducted as part of an annual recertification survey, review of facility documentation was completed on 11/4/24 at 10:30 AM related to influenza education, consents, and vaccination administration for the 2024 flu vaccinations. Review of the facility vaccination documentation and clinical records identified Resident #78 and 94 received the influenza vaccination on 10/15/24. The documentation also identified Resident #49 received the influenza vaccination on 10/18/24. Review of the clinical record and facility documentation failed to identify that education related to the influenza vaccine including benefits, risks associated with, or potential side effects associated with the influenza…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-05 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record reviews, facility documentation, facility policies and interviews for two of six sampled residents (Residents #1 and #2) who were reviewed for an allegation of resident-to-resident physical abuse, Resident #2 had the right to be free from physical abuse by Resident #1. The findings include: Resident #2's diagnoses included borderline personality disorder, anxiety disorder, paranoid schizophrenia, and post-traumatic stress disorder. The quarterly Minimum Data Set assessment dated [DATE] identified that Resident #2 made reasonable and consistent decisions regarding tasks of daily living and utilized a wheelchair for mobility. The Resident Care Plan dated 2/6/24 identified Resident #2 exhibited behaviors such as using foul language, being aggressive with others, and having difficulty communicating in a socially acceptable way. Interventions directed strategies to utilize non-verbal communication, minimize noise level, and redirection techniques when needed. The social worker's note dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-12-14 · tag F0550 — failed to protect resident dignity and rights — pattern
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record, facility documentation, facility policy, and interviews for four (4) of nine (9) residents, (Resident #4, Resident #5, Resident #6, and Resident #7) reviewed for resident rights, the facility failed to allow residents to exercise their rights for room searches, food preferences, and leave of absences. The findings include: 1. Resident #4 was admitted to the facility on with diagnoses that included post-traumatic stress disorder, schizoaffective disorder, bipolar disorder, and anxiety. The annual quarterly MDS dated [DATE] identified Resident #4 had intact cognition and was independent with ADL's. The care plan dated 6/27/2023 identified Resident #4 enjoyed smoking with interventions directed that the smoking policy and agreement will be reviewed with me per facility policy. A Resident Room Search Worksheet dated 7/7/2023 at 1:20 P.M. identified that the reason for the room search was due to a concern that Resident #4 was selling cigarettes. No items or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-14 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on clinical record review, facility documentation, facility policy, and interviews for one (1) of four (4) residents reviewed for abuse, the facility failed to ensure that the resident was free from verbal abuse. The findings include: Resident #13 was admitted with diagnoses that included difficulty in walking, reduced blood flow to limbs, anxiety, and depression. A quarterly MDS assessment dated [DATE] identified Resident #1 had moderate cognitive impairment and required extensive assistance for Activities of Daily Living (ADL's).A Resident care plan (RCP) dated 10/02/2023 identified Resident #13 was at risk for skin breakdown due to overall health and needed assistance with activities of daily living (ADLs) with intervention sthat directed to explain what you are going to do before giving care and to encourage or assist the resident with repositioning changes as appropriate. A facility accident and investigation report dated 11/19/2023 at 1:00 PM identified an incident of staff to resident abuse without…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-14 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy and interviews for one (1) of four (4) residents, (Resident #10), reviewed for abuse, the facility failed to follow the plan of care for one to one supervised smoking, leading to a resident-to-resident incident of verbal abuse. The findings include: 1. Resident #10 had diagnoses that included borderline personality disorder, traumatic brain injury, paranoid schizophrenia. A MDS dated [DATE] identified that the resident was alert and oriented and is independent for all activities of daily living (ADLs), transfers, and mobility using a wheelchair. A resident care plan (RCP) dated 9/6/2023 identified that Resident #10 will smoke safely, feel safe from physical harm or mental anguish and refrain from verbal threats and racial slurs with interventions that included Resident #10 would only smoke while supervised with one to one monitoring at designated times and areas, and if known that he/she were bothered by the presence of someone,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-04-19 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record, facility documentation, facility policy, and interviews for 1 of 5 residents (Resident #76) reviewed for injury of unknown origin, the facility failed to submit the outcome of an investigation in a timely manner. The findings include: Resident #76 was admitted on [DATE] with diagnoses that included dementia, aphasia and dysphagia. The quarterly MDS dated [DATE] identified Resident #76 had moderately impaired cognition, was independent with bed mobility and walking, required limited assistance with transfers personal care. The care plan dated 11/26/21 identified Resident #76 was at risk for falls due to dementia and may need assistance with ADL's. Interventions included to allow the resident to do as much of ADL's as able and remind him/her to ask for assistance when weak or unsteady. A reportable event form dated 11/27/21 at 7:30 AM identified Resident #76 was noted with right hand edema (knuckles and inside of right hand), with no known injury. An assessment…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-04-19 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, review of the clinical record, facility documentation, facility policy, and interviews for 1 of 3 residents (Resident #90) reviewed for smoking, the facility failed to ensure the care plan was revised to include individualized interventions and measures to restore smoking privileges following a safety violation according to policy. The findings include: Resident #90 was admitted to the facility on [DATE] with diagnoses that included anxiety disorder. The quarterly MDS dated [DATE] identified Resident #90 had intact cognition and was independent with supervision for personal care. The care plan dated 7/2/21 identified Resident #90 enjoyed smoking with interventions that included observation for signs of unsafe smoking, smoking while supervised at designated times and review of the facility smoking agreement per policy. A nurse ' s note dated 8/25/21 at 6:55AM identified Resident #90 was observed coming out of the bathroom at 5:30 AM and staff noted smoke in the bathroom. Staff asked the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2022-04-19 · tag F0641 — pattern
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on review of the clinical record, facility documentation, facility policy, and interviews for 1 of 8 residents (Resident #52) reviewed for Preadmission Screening and Resident Review (PASRR), the facility failed to accurately code the MDS. The findings include: Resident #52 was admitted to the facility in 2019 with diagnoses that included generalized muscle weakness and insomnia. A Level 1 PASRR screen dated 3/20/19 identified Resident #52 did not have a mental illness. The admission MDS dated [DATE] identified Resident #52 had diagnosis that included psychotic disorder (other than schizophrenia). The annual MDS dated [DATE] identified that Resident #52 had diagnoses that included psychotic disorder (other than schizophrenia). Review of the clinical record failed to reflect that Resident#52's diagnoses included a psychotic disorder. Interview with the Social Worker on 4/13/22 at 11:00 AM identified that Resident #52 did not have a psychotic disorder. Subsequent to surveyor inquiry, a correction to the MDS…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

“Disputed” is CMS’s own flag, not our reading: the CMS deficiency file records whether the home has formally contested a citation, and we reproduce that. IDR is Informal Dispute Resolution, run by the state survey agency that wrote the citation; IIDR is Independent Informal Dispute Resolution, a separate process before an outside entity, available when CMS has proposed a civil money penalty. They are different processes and we mark them differently. Two things to hold at once. A disputed citation is still a citation — it was written by a surveyor, it stands on the record unless and until it is changed, and we neither hide it nor discount it. And we cannot tell you how the dispute came out: CMS publishes that a citation is under dispute, not the outcome, so a tag marked here may since have been upheld, reduced, or deleted, and an unmarked tag may have been disputed and resolved before this file was cut. Ask the home what it disputed and why — it is entitled to tell you, and the answer is often the most informative thing on this page.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Part of a chain

This home belongs to ICARE HEALTH NETWORK — 12 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 2 of 52.8-0.8 vs chain
Health inspection 2 of 52.7-0.7 vs chain
Staffing 2 of 53.0-1.0 vs chain
Quality measures 4 of 53.7+0.3 vs chain
The other 11 homes this chain runs (chain average 2.8★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
APEX ADVISORSOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST50%since 12/01/2003
EXECUTIVE ADVISORS, LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST50%since 12/01/2003
NEAGLE, PATRICKIndividualW-2 MANAGING EMPLOYEEsince 03/13/2017
WRIGHT, CHRISTOPHERIndividualCORPORATE OFFICERsince 12/01/2003
WESTSIDE CARE CENTER, LLCOrganizationOPERATIONAL/MANAGERIAL CONTROLsince 12/01/2003

3 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$14.2M
Net patient revenuemost recent cost report
-9.2%
Operating marginrevenue minus expenses
$1.3M
Related-party expense9% of expenses
Who pays — share of resident-days
Medicaid 95%Medicare 1%Other / private 5%

About 95% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $1.3M paid to related parties (affiliated landlords or management companies) in its most recent cost report. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$349per resident / day
operating cost
$10,603per month
≈ monthly operating cost
$320per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in CT

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Connecticut Medicaid page.

Typical monthly cost in Connecticut
$15,208/mo
Nursing home (semi-private)
$16,729/mo
Nursing home (private)
$9,118/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 075252. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-06-22, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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