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Oak Haven Rehabilitation and Healthcare Center

1515 Highway 107, Center Point, LA 71323 · For profit - Corporation · 104 certified beds · (318) 253-4601 Medicare & Medicaid certified

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Special Focus candidate (CMS is watching this home)Resident-funds citation (F0565)4 immediate-jeopardy citations$44,606 in federal fines
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • CMS lists it as a Special Focus candidate — not on the watch list itself, but among the homes CMS is watching because of its recent inspection history
  • it has a citation for mishandling residents’ money or property (F0565)
  • inspectors cited 4 immediate-jeopardy problems — the most serious level
  • a high number of inspection citations overall (37) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $44,606 in federal fines (most recent 2024-12-05)
  • its payroll- and facility-reported staffing and quality-measure scores sit well above its independent inspection score
  • its independent health-inspection rating is low (1/5)
  • about 17% of its spending goes to commonly-owned related companies

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

2/5
CMS overall
2 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 3 of 5
Quality measuresSelf-reported by the facility 5 of 5

Worth a closer look. This home's staffing and quality-measure ratings run 4 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself, and staffing on its payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
1/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
4575 Old Marksville Hwy · (318) 769-9242 · Call to confirm hours
Pharmacy
12805 Highway 28 E · (318) 466-3113 · Call to confirm hours
Grocery
2796 Highway 107 · (318) 253-0100 · Call to confirm hours
Park
Ball Park Rd · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 5 of 5
Long-stay residentspeople who live here 4 of 5
Short-stay residentsrehab / post-hospital 5 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 2 to 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased3.0%17.8%15.4%better
Long-stay residents who lose too much weight3.0%5.2%5.4%better
Long-stay residents with a catheter left in their bladder0.0%1.2%0.9%better
Long-stay residents with a urinary tract infection0.3%2.1%2.0%better
Long-stay residents with depressive symptoms0.7%2.3%6.5%better than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.2%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury4.7%3.5%3.3%worse
Long-stay residents whose ability to walk worsened2.0%17.9%16.1%better
Long-stay residents on antianxiety or hypnotic medication31.3%23.2%18.9%worse
Long-stay residents given the seasonal flu vaccine100.0%94.9%95.3%typical
Long-stay residents with pressure ulcers5.4%5.6%4.7%worse
Long-stay residents with worsening bladder/bowel control10.7%15.8%21.2%better
Long-stay residents who got an antipsychotic medication — see the note below the table10.7%22.7%17.1%better
Short-stay residents who newly got an antipsychotic medication0.6%3.1%1.4%better than state — see note marked double-dagger below the table
Short-stay residents given the seasonal flu vaccine81.5%76.3%79.4%typical
Short-stay residents rehospitalized after admission25.0%28.0%22.6%worse
Short-stay residents with an outpatient ER visit5.4%14.8%12.0%better
Long-stay hospitalizations per 1,000 resident days2.612.561.67worse
Long-stay outpatient ER visits per 1,000 resident days2.632.741.80worse

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

46.7% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 46 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

46.7%U.S. median 51.5%
Got home and stayed home
10.1%U.S. median 10.7%
Went back to hospital
73.8%U.S. median 56.6%
Met the expected recovery
0.22U.S. median 0.31
Therapy hours / resident / day
0.09hours / resident / day
Physical therapy
0.08hours / resident / day
Occupational therapy
0.05hours / resident / day
Speech therapy

Met the expected recovery: 73.8% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 42 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.22 therapist hours per resident per day in 2026Q1 — more than 26% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 22% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF46.7%CMS range 33.6–57.451.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF10.1%CMS range 7.2–14.710.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge73.8%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge64.3%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge64.3%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting100.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay3.3%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened0.0%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization7.6%CMS range 4.6–13.57.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.811.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.32
RN hours/ resident / day
1.21
LPN hours/ resident / day
2.33
Aide hours/ resident / day
3.86
Total nurse hours/ resident / day
0.09
RN hoursweekends
46.8%
Total nursing turnover
14.3%
RN turnover

How full it usually is: this home is certified for 104 beds and averages 93.1 residents a day — about 90% occupied, or roughly 11 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.86 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.32 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.33 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.31 hrs/resident/day on weekends vs 4.08 on weekdays — 19% thinner on weekends. RN hours go from 0.42 to 0.09 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 47% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

6
deficiencies at the latest standard inspection (2026-04-16)
13
at the previous standard inspection (2025-05-07)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

37 citations, most serious first. The 15 most serious are shown; the remaining 22 are one tap away and print in full.

  • Immediate jeopardy · Kcited before2026-04-16 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — pattern
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, The facility failed to ensure a cognitively impaired resident (#61) who was identified as being at high risk for elopement, wandering and exhibited exit seeking behaviors did not exit the building without supervision; and failed to ensure the resident's (#61) environment remained as free of accident hazards as possible for 1 (#61) of 5 sampled residents reviewed for elopement risk. This deficient practice resulted in an Immediate Jeopardy situation on 03/26/2026 at approximately 7:50 p.m., when S3CNA who failed to recognize Resident #61 as an elopement risk, unlocked a facility door, and allowed Resident #61, who had a BIMS score of 3, was severely cognitively impaired, and wore a wanderguard, to exit the building unsupervised. Resident #61 was found by S6CNA standing on the side of a busy two-lane highway that runs in front of the facility, with a posted speed limit of 55 miles per hour. Facility administration were made aware of a door wanderguard system malfunction since 02/13/2026 and did not implement appropriate interventions…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · K2026-04-16 · tag F0726 — failed to have competent, trained nursing staff — pattern
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to ensure nursing staff had appropriate competencies and skill sets to provide nursing and related services to assure resident safety and attain or maintain the highest practicable physical, mental, and psychosocial well-being of each resident for 1 (#61) of 5 sampled residents reviewed for elopement. The facility failed to ensure staff were knowledgeable and able to identify residents at risk for elopement. This deficient practice resulted in an Immediate Jeopardy situation on 03/26/2026 at approximately 7:50 p.m., when S3CNA who failed to recognize Resident #61 as an elopement risk, unlocked a facility door, and allowed Resident #61, who had a BIMS score of 3, was severely cognitively impaired, and wore a wanderguard, to exit the building unsupervised. Resident #61 was found by S6CNA standing on the side of a busy two-lane highway that runs in front of the facility, with a posted speed limit of 55 miles per hour. Facility administration were made aware of a door wanderguard system malfunction since 02/13/2026 and did not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · K2026-04-16 · tag F0835 — failed to run the facility competently — pattern
    Administer the facility in a manner that enables it to use its resources effectively and efficiently.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, and interview, the facility failed to administer its resources effectively to attain or maintain the highest practicable physical, mental, and psychosocial well-being of each resident, for 1 (Resident #61) of 5 sampled residents reviewed for elopement. The facility failed to:1. Ensure a cognitively impaired resident (#61) who was identified as being at high risk for elopement, wandering and exhibited exit seeking behaviors did not exit the building without supervision;2. Ensure staff were knowledgeable and able to identify residents at risk for elopement;3. Implement appropriate interventions and/or increase supervision after identifying the wanderguard security system was not functioning properly; and4. Ensure the resident's environment remained as free of accident hazards as possible. This deficient practice resulted in an Immediate Jeopardy situation on 03/26/2026 at approximately 7:50 p.m., when S3CNA who failed to recognize Resident #61 as an elopement risk, unlocked a facility door, and allowed Resident #61, who had a BIMS score of 3, was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · J2024-03-21 · tag F0678 — failed to provide CPR when needed — isolated
    Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review facility personnel failed to provide basic life support, including CPR, to a resident requiring such emergency care prior to the arrival of emergency medical personnel and subject to related physician orders, and the resident's advance directives for 1 (Resident #76) of 2 (Resident #76 and Resident #77) closed records reviewed out of a total sample of 23. The facility failed to: 1. Ensure S4 LPN acted in accordance with Resident #76's Advanced Directives and Physician Orders, and initiated CPR when the resident was found unresponsive and without a pulse; and 2. Ensure EMS and the physician were notified when Resident #76 was found unresponsive, without a pulse. This deficient practice resulted in an Immediate Jeopardy for Resident #76 that began on [DATE] at approximately 6:00 a.m., when S6 CNA found Resident #76 in bed, unresponsive, and not looking right. S6 CNA notified S4 LPN, who failed to initiate CPR when she found Resident #76 unresponsive and without a pulse.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2024-12-05 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to provide adequate supervision, and use extensive, 2 person physical assistance for turning, repositioning and bed mobility for 1 (#1) of 2 (#1 and #2) residents reviewed for falls. This failed practice resulted in an actual harm situation on 11/07/2024 at 9:35 a.m., when Resident #1, who was severely impaired cognitively; had diagnoses that included Hemiplegia, and Hemiparesis following Cerebral Infarction affecting the Right Dominant Side; Unspecified Dementia; and required substantial/ maximal assistance for shower/ bathing and rolling left and right; rolled out of bed while receiving a bed bath by S4 CNA. Resident #1 fell onto the floor, and sustained a Closed Right Hip Fracture. Findings: Review of the facility's policy and procedure with revision date of March 2018, and titled Activities of Daily Living (ADLs), Supporting read in part . Policy Interpretation and Implementation 5. A resident's ability to perform ADLs will be measured using clinical tools, including the MDS. Functional decline or improvement…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2026-04-16 · tag F0732 — widespread
    Post nurse staffing information every day.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to post nurse staffing information on a daily basis that included in part the total number and actual hours worked by RNs, LPNs and CNA staff directly responsible for resident care per shift. The facility census was 93.Findings:Observation on 04/13/2026 at 7:30 a.m. revealed a Staffing Reporting Form dated 04/10/2026 on display at the front desk. There was no updated Actual Hours Worked for the date at the top of the form, nor another form dated today's date.Observation on 04/14/2026 at 9:45 a.m. revealed a Staffing Reporting Form dated 04/14/2026. There was no posted form with actual hours worked from the previous day (04/13/2026). There was also no binder available at the front desk with the previous forms available.Interview on 04/15/2026 at 11:10 a.m. with S1Admin and S2DON confirmed that they were unaware that Actual Hours Worked on the Staffing Reporting Form were required to be updated and posted or kept where the public could access the forms.Interview on 04/15/2026 at 11:30 a.m. with S15 AdminAsst confirmed that she…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-04-16 · tag F0804 — failed to serve food at safe, palatable temperature — isolated
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and interviews, the facility failed to ensure pureed foods were prepared using methods that preserved its nutritional value. The facility failed to follow a recipe regarding portion size and ingredients while preparing pureed food, thereby compromising the nutritional adequacy of the meal for all 12 residents on a puree diet. Total facility census was 93. Findings:Review of facility policy titled Puree Food Preparation revised 2025, revealed in part. It is the policy of this facility to provide puree food that has been prepared in a manner to conserve nutritive value, palatable flavor, and attractive appearance. 6. Resident receiving puree diets should always receive portions equivalent to those served on the regular or therapeutic diet ordered per policy and procedure. Observation of S12 Dietary [NAME] on 04/13/2026 at 5:38 a.m. revealed the following:1. There was no recipe being followed to prepare pureed ham. S12 Dietary Cook, stated I judge the amount of ham to use.2. S12 Dietary [NAME] used a glass to pour chicken broth on the pureed ham. S12 Dietary Cook,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-04-16 · tag F0812 — failed to store, cook, and serve food safely — isolated
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation and interview the facility failed to maintain a clean, sanitary environment and ensure food was served in accordance with professional standards for food service safety. Total facility census was 93. Findings:Observation on 04/13/2026 at 5:10 a.m. accompanied by S13 Dietary Manager revealed:1. A box of biscuits open to air in the freezer.2. A box of steak fingers open to air in the freezer. Interview at the time of observation with S13 Dietary Manager confirmed the above listed items were open to air, and should not have been.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-12-03 · tag F0802 — failed to prepare enough nourishing food — pattern
    Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record review, the facility failed to ensure that dietary support personnel were competent to safely and effectively perform the functions of the food and nutrition service. This deficient practice had the potential to affect the 89 residents who were prepared and served meals from the kitchen.During the initial tour of the kitchen on 12/01/2025 at 09:00 a.m., revealed no documentation reflecting dishwasher temperatures and sanitation checks were being performed routinely in the kitchen.In an interview on 12/01/2025 at 10:45 a.m., S6Dietary revealed he had been employed at the facility for about 3 months and is a dietary aide in the kitchen. S6Dietary revealed he was not trained on how to properly wash and sanitize dishes. S6Dietary revealed he did not know how to set up a 3-compartment sink. S6Dietary confirmed he had never checked the dishwasher temperature or sanitizer level when using the dishwasher; therefore, he had never recorded dishwasher temperatures or sanitizer levels.In an interview on 12/01/2025 at 10:50 a.m., S5Dietary revealed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-12-03 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and interviews, the facility failed to ensure that pureed food was prepared using methods that preserved its nutritional value. The facility failed to follow a recipe regarding portion size and ingredients while preparing pureed food, thereby compromising the nutritional adequacy of the meal for all 7 residents on a puree diet.Review of facility policy titled Puree Food Preparation revised 09/01/2024, revealed in part. It is the policy of this facility to provide puree food that has been prepared in a manner to conserve nutritive value, palatable flavor, and attractive appearance. 6. Resident receiving puree diets should always receive portions equivalent to those served on the regular or therapeutic diet ordered per policy and procedure. 7. Puree Food Preparation Guidelines per serving: Vegetables (leaf, stem, or flower): Add 2 tablespoons mashed potato flakes.Review of facility approved recipe: Lemon Broccoli (#36865-P.[NAME] Broccoli Lemon 1/2 Cup) Week 1 revealed in part. 1 serving size…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-12-03 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to maintain a clean and sanitary kitchen and failed to store food in accordance with professional standards for food service safety. This deficient practice had the potential to affect all 89 residents who received meals from the kitchen. The facility failed to ensure:1. Dish washing machine temperature and sanitizer status are monitored and logged daily.2. Coolers and freezer temperatures are monitored and logged daily.3. Food temperatures are recorded daily to ensure food is at the proper temperature before trays are assembled.4. Dietary staff wore hair restraints while preparing food.Review of facility policy titled Dietary Personal Hygiene, revised 09/1/2024, revealed in part. It is the policy of this facility to utilize the following guidelines for employee personal hygiene to prevent contamination of food by food service employees. 4. All dietary staff must wear hair restraints (e.g. hairnet, hat, and or beard restraint) to prevent hair from contacting food.Review of facility policy titled Record of Food…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-12-03 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure services were provided by the facility to meet quality professional standards for 1 (Resident #4) of 4 (#1, #2, #3, #4) sampled residents. The facility failed to ensure Resident #4's physician's orders for a dietary supplement was carried out.Review of facility policy titled, Nutritional and Dietary Supplements, revised 09/01/2024, revealed in part. It is the policy of this facility that nutritional and dietary supplements will be used to complement a resident's dietary needs in order to maintain adequate nutritional status and the resident's highest practicable level of well-being. The facility will provide nutritional and dietary supplements to each resident, consistent with the residents' assessed needs.Review of Resident #4's medical record revealed an admission date of 05/31/2022, with diagnoses that included, in part. Unspecified Dementia, Severe, with Agitation, Bipolar Disorder, Major Depressive Disorder, Generalized Muscle Weakness, and Dysphagia.Review of Resident #4's quarterly MDS with ARD…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-05-07 · tag F0565 — failed to support the resident council — pattern
    Honor the resident's right to organize and participate in resident/family groups in the facility.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interviews, the facility failed to act promptly upon the grievances voiced by residents during monthly Resident Council meetings. Findings: Review of the facility's record of the Resident Council meeting held on 02/26/2025 revealed, in part .Old Business/Unresolved issues included CNAs talking loudly down the hallways and on telephones, and CNAs not offering residents a choice of meals. Review of the facility's record of the Resident Council meeting held on 03/26/2025 revealed, in part .Old Business/Unresolved issues included CNAs talking loudly down the hallways and on telephones, and CNAs not offering residents a choice of meals. Review of the facility's record of the Resident Council meeting held on 04/30/2025 revealed, in part .Old Business/Unresolved issues included CNAs talking loudly down the hallways and on telephones, and CNAs not offering residents a choice of meals. During the facility's Resident Council meeting on 05/05/2025 at 1:30 p.m., residents complained that staff continued to talk loudly down the hallways and on their phones, and that…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-05-07 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation and interview, the facility failed to ensure controlled medications were stored in separately locked compartments in 1 (Medication Room A) of 2 (Medication Room A and Medication Room B) medication rooms observed. Findings: Observation on 05/06/2025 at 09:45 a.m. of Medication Room A revealed one bottle of Lorazepam oral concentrate (controlled medication) in medication refrigerator placed next to medication lockbox. Interview on 05/06/2025 at 09:46 a.m. with S5 LPN (Licensed Practical Nurse) confirmed the above findings. S5 LPN confirmed the bottle of Lorazepam oral concentrate should have been in the medication refrigerator lockbox and was not because the key to the lockbox would not unlock the lockbox. S5 LPN stated she did not notify anyone of her inability to open medication lockbox. On 05/06/2025 at 09:46 a.m. S2 DON arrived to Medication Room A during above interview with S5 LPN. S2 DON confirmed Lorazepam and any other controlled medications that require refrigeration should be locked securely in medication refrigerator in lockbox.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-05-07 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview the facility failed to ensure the Resident's right to formulate an advanced directive was properly reflected in the Resident's medical record for 1 (#4) of 1 Residents reviewed for advance directives. The facility failed to ensure all medical records regarding advance directives consistently reflected Resident #4's wishes to be a DNI (Do not intubate). The total sample size was 29. Findings: Review of Resident #4's EHR (Electronic Health Record) revealed an admit date of [DATE] with a re-entry date of [DATE] with diagnosis which included: Acute on Chronic Diastolic (Congestive) Heart Failure, Chronic Respiratory Failure, Type 2 Diabetes Mellitus without Complications, Morbid Obesity, Non-rheumatic Aortic Valve Stenosis, Atherosclerosis Heart Disease, Hypertension, Depressive Disorder, Chronic Kidney disease. Further review of Resident #4's EHR's bed board revealed a code status of Full Code. Review of Resident #4's Significant Change MDS with ARD of [DATE] revealed Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
Show the remaining 22 citations
  • Potential for harm · D2025-05-07 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure the Minimum Data Set (MDS) assessment accurately reflected the resident's status for 1 (Resident #68) of 29 sampled residents. Findings: Review of Resident #68's electronic medical record revealed an admission date of 11/18/2022, with diagnoses that included, in part .Parkinson's Disease with Dyskinesia. Review of Resident #68's quarterly MDS with an Assessment Reference Date (ARD) of 02/10/2025 revealed, in part .a Brief Interview for Mental Status (BIMS) score of 13, which indicated intact cognition. Resident #68 had adequate hearing and did not use hearing aids. Observation and interview with Resident #68 on 05/05/2025 at 9:42 a.m. revealed she had difficulty hearing. Resident #68 stated she did not have hearing aids, but wanted them. Resident #68 stated she was provided with headphones during bingo, which improved her hearing and made it possible for her to participate. Observation and interview with Resident #68 on 05/05/2025 at 1:30 p.m. during Resident Council meeting revealed she had difficulty…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-07 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Resident #76 Review of Resident #76's electronic medical record revealed an admission date of 02/29/2024, with diagnoses that included, in part . Alzheimer's, Dementia with Behavioral Disturbance, Anxiety Disorder, and Major Depressive Disorder with Severe Psychotic Symptoms. Review of Resident #76's quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 01/22/2025 revealed, in part .a Brief Interview for Mental Status (BIMS) score was not provided due to the resident being rarely or never understood. Resident #76 had 2 or more falls without injury and 1 fall with minor injury. Review of Resident #76's current care plan revealed, in part .I am at risk for falls related to confusion and being unaware of safety needs, initiated on 03/13/2024. Interventions included, in part .fall mat to left side of bed initiated on 10/22/2024, and fall mat to right side of bed initiated on 10/28/2024. Observation of Resident #76 on 05/05/2025 at 9:45 a.m. revealed a fall mat placed on the floor to the right side of the bed. The fall mat was against the wall, and 12 inches away…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-07 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, observation, and interview, the facility failed to provide care and services that met professional standards of quality for 1 (#41) of 2 (#41 and #60) residents observed during medication pass. The facility nurse failed to properly position Resident #41 for administration of a breathing treatment. Findings: Resident #41 On 05/06/2025, review of facility policy titled, Medication Administration, with reviewed/revised date of 09/01/2024, revealed in part . Medications are administered by licensed nurses, or other staff who are legally authorized to do so in this state, as ordered by the physician and in accordance with professional standards of practice, in a manner to prevent contamination or infection . Policy Explanation and Compliance Guidelines . Position resident to accommodate administration of medication .Administer medication as ordered in accordance with manufacturer specifications . Review of Resident #41's electronic medical record revealed an admit date of 02/01/2022 with diagnoses that included: Chronic Obstructive Pulmonary Disease (COPD),…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-05-07 · tag F0676 — failed to keep up residents' daily-living abilities — isolated
    Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interviews, and record review, the facility failed to provide the necessary care and services to ensure a resident maintained the ability to carry out activities of daily living. The facility failed to provide a communication aid for 1 (Resident #26) of 2 (Resident #26 and Resident #68) residents sampled for communication and sensory concerns. Findings: Review of Resident #26's electronic medical record revealed an admit date of 07/03/2019 with diagnoses including, in part .Aphasia following Unspecified Cerebrovascular Disease, Mixed Receptive-Expressive Language Disorder, and Dementia. Review of Resident #26's quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 01/19/2025 revealed, in part .a Brief Interview for Mental Status (BIMS) score was not provided due to resident being rarely or never understood. Resident #26 had unclear speech. Review of Resident #26's current Care Plan revealed, in part . I have a communication problem related to aphasia, initiated on 07/05/2019. Interventions included, in part .use alternative communication…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-05-07 · tag F0685 — isolated
    Assist a resident in gaining access to vision and hearing services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure a resident received proper treatment and assistive devices to maintain and/or improve hearing ability for 1 (Resident #68) of 2 (Resident #26 and Resident #68) residents reviewed for communication and sensory. Findings: Review of Resident #68's electronic medical record revealed an admission date of 11/18/2022 with diagnoses including, in part, Parkinson's Disease with Dyskinesia. Review of Resident #68's quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 02/10/2025 revealed, in part, a Brief Interview for Mental Status (BIMS) score BIMS Score of 13, indicating intact cognition. Resident #68 had adequate hearing and did not use a hearing aid. Observation and interview of Resident #68 on 05/05/2025 at 9:42 a.m. revealed she had difficulty hearing. Resident #68 stated she did not have hearing aids, but wanted them. Observation and interview of Resident #68 on 05/05/2025 at 1:30 p.m. revealed she had difficulty hearing during the Resident Council meeting. Resident #68 stated she…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-05-07 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview the facility failed to ensure a resident with limited range of motion received appropriate treatment and services to increase range of motion and/or to prevent further decrease in range of motion by failing to provide restorative therapy for 1 (#80) of 3 (#16, #54, and #80) residents reviewed for limited range of motion. Findings: Review of Resident #80's medical record revealed she was admitted to the facility on [DATE]. Resident #80 had diagnoses that included in part . Hemiplegia and Hemiparesis following Cerebrovascular Accident affecting Left Dominant side. Review of Resident #80's Quarterly MDS with ARD of 02/10/2025 revealed Resident #80 had a BIMS of 15, which indicated cognition was intact. Resident #80 had upper and lower extremity impairment on one side. Resident #80 required substantial/maximal assistance from staff for: Eating, Oral Hygiene, Toileting, Showering/Bathing, Dressing, and Personal Hygiene. Review of Resident #80's CPOC (Comprehensive Person Centered…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-07 · tag F0812 — failed to store, cook, and serve food safely — isolated
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to maintain a clean and sanitary kitchen to prevent the likelihood of foodborne illnesses and failed to store food in accordance with professional standards for food service safety. The facility census was 94. Findings: Review of a facility policy on 05/06/2025 at 12:08 p.m. titled, Sanitation Inspection with a revised date of 09/01/2024 revealed the following in part .It is the policy of this facility, as part of the department's sanitation program, to conduct inspections to ensure food service areas are clean, sanitary and in compliance with applicable state and federal regulations. Review of a facility policy on 05/06/2025 at 12:08 p.m. titled, Food Safety Requirements with a revised date of 09/01/2024 revealed the following in part .Food will also be stored in accordance with professional standards for food service safety. Food service safety refers to handling, preparing, and storing food in ways that prevent foodborne illness. 3. iv. Labeling, dating, and monitoring refrigerated food, including but not limited to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-05-07 · tag F0814 — failed to dispose of garbage properly — isolated
    Dispose of garbage and refuse properly.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview the facility failed to ensure garbage and refuse were disposed of properly. This deficient practice had the potential to affect all 94 residents who resided in the facility. Findings: Review of a facility policy on 05/06/2025 at 12:08 p.m. titled, Disposal of Garbage and Refuse with a revised date of 09/01/2024 revealed the following in part .The facility shall properly dispose of kitchen garbage and refuse. 7. Surrounding area shall be kept clean so that accumulation of debris and insect/rodent attractions are minimized. 8. Garbage should not accumulate or be left outside the dumpster. Observation on 05/05/2025 at 8:37 a.m. of the facility dumpsters accompanied by S3 Dietary Manager revealed two facility dumpsters. Observed one dumpster's surrounding area with debris scattered on the grounds. Observed several dirty/brown stained briefs, two clear plastic garbage bags filled with debris, one plastic garbage bag opened with debris overflowing out of it, and one opened package of wipes located directly on the grounds near the dumpster. S3 Dietary…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-05-07 · tag F0868 — isolated
    Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to include the Administrator or designee in the Quality Assessment and Assurance Process Quarterly meeting. Total sample size 29. Findings: Review of the facility's policy titled Quality Assurance Performance Improvement Program and Plan, with a revision date of 01/25/2025 revealed in part .The QAPI Committee shall be multidisciplinary in nature. Names and titles of meeting attendees will be maintained with the minutes. The Committee shall consist of a representative from the following areas: Medical Director Director of Nursing Administrator Social Worker Dietician-Nutritionist Infection Preventionist Facility team members: Activities, Dietary, Staff Development, Maintenance, Housekeeping, Staff representatives. Interview and record review on 05/07/2025 at 1:20 p.m. with S1 Administrator revealed the facility's Administrator or designee had not been included on the Quality Assessment and Assurance Process Quarterly meeting sign-in-sheet for October 2024, November 2024 and December 2024. S1 Administrator confirmed the facility…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-05-07 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development of communicable diseases and infection by: 1. failing to ensure staff wore masks as directed; 2. failing to ensure staff followed proper infection control practices during wound care for Resident #28; and 3. failing to ensure S19 Infection Preventionist performed accurate infection surveillance and reporting. Findings: Review of the facility's policy entitled, Infection Prevention and Control Program revised on 09/01/2024 revealed, in part .the facility had established and maintained an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections as per accepted national standards and guidelines. The IP is responsible for oversight of the program. Surveillance is utilized for prevention, identifying, reporting,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-02-05 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview the facility failed to maintain a clean, comfortable and homelike environment, by failing to provide an uncluttered neat and well-kept room for 1 (Resident #2) of 3 (Resident #1, Resident #2, and Resident #3) sampled residents. Findings: Review of Resident #2's medical record revealed an admit date of 02/01/2024 with diagnoses that included in part .Type 2 Diabetes Mellitus with Diabetic Retinopathy, Bipolar Disorder, Borderline Personality Disorder, Pain Unspecified and Legal Blindness. Review of Resident #2's Quarterly MDS with ARD of 12/06/2024 revealed a BIMS score of 15 which indicated intact cognition. The MDS revealed Resident #2 was coded as setup or clean-up assistance for eating, toileting, oral hygiene, and supervision or touching assistance with bathing. Review of Resident #2's Care Plan with a review date of 04/13/2025 revealed in part . 1. I have an ADL self-care performance deficit related visual deficit: Diagnosis of Macular Degeneration with interventions which included assist me with bed mobility, toileting, eating, personal…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-02-05 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to develop/implement a Person-Centered Care Plan for 1 (Resident #1) out of 3 (Resident #1, Resident #2 and Resident #3), sampled residents to include smoking and appropriate nursing interventions. Findings: Review of Resident #1's medical record revealed an admit date of 10/25/2024 with diagnoses that included in part .Multiple Sclerosis, Paraplegia Unspecified, Anxiety Disorder, Personality Disorder, Pressure Ulcer of Left Buttock Stage 2, Bipolar Disorder and Insomnia. Review of Resident #1's Admission's MDS with an ARD of 11/1/2024 revealed a BIMS score of 12 which indicated moderately impaired cognition. The MDS revealed Resident #1 was coded as extensive assistance with 2 person assistance for bed mobility and toilet use; Dependent for transfers and Independent with eating. Review of a progress note dated 12/04/2024 at 1:18 PM by S2 LPN revealed in part .reassessed blisters on Resident's abdomen. NP diagnosed them as burns. Resident stated that she did not burn herself and that she does not have a lighter. Telephone…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-02-05 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development of communicable diseases and infection by failing to ensure staff performed hand hygiene after touching contaminated areas during wound care for 1 (Resident #3) out of 3 (Resident #1, Resident #2 and Resident #3), sampled residents. Findings: Review of the Facility's Policy titled Dressing Clean with an effective date of 09/01/2023 read in part . Purpose: To provide guidelines for the care of wounds and soiled dressings, to decrease the potential for nosocomial infection. Process: 4. Wash hands and put on clean gloves. 5. Loosen the tape and remove the existing dressing, moisten with prescribed cleaning solution if needed to remove dressing, discard old dressing. 6. Wash hands and put on clean gloves 11. Discard disposable items and gloves into appropriate trash receptacle and wash hands. Review of Resident #3's medical record revealed an admit date of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-05 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure the comprehensive plan of care was reviewed and revised to ensure staff provided extensive assistance with 2 person physical assistance for turning, repositioning and bed mobility, when providing ADL care (bed bath), for 1 (#1) of 2 (#1 and #2) residents reviewed for falls. Findings: Review of the facility's policy and procedure dated 09/01/2024, and titled Fall Prevention Program read in part . Policy: Each resident will be assessed for fall risk and will receive care and services in accordance with their individualized level of risk to minimize the likelihood of falls. Policy Explanation and Compliance Guidelines: 8. Each resident's risk factors and environmental hazards will be evaluated when developing the resident's comprehensive plan of care. a. Interventions will be monitored for effectiveness. b. The plan of care will be revised as needed. 9. When any resident experiences a fall, the facility will: e. Review the resident's care plan and update as indicated. Review of Resident #1's medical record revealed an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-03-21 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation, record review and interview the facility failed to store all drugs and biologicals in locked compartments for 1 of 4 medication carts in the facility. Findings: Review of the facility policy titled Medication Storage dated 05/16/2023 revealed in part .All drugs and biologicals will be stored in locked compartments. Observation on 03/19/2024 at 8:50 a.m. on the Hall W of the facility revealed an unlocked, unattended medication cart located outside the team meeting room. All cart medication drawers were unlocked and able to be opened. There were medications noted in the three drawers of the cart with a locked narcotics drawer located in one of those drawers. Interview and observation on 03/19/2024 at 9:02 a.m. with S2 DON confirmed the medication cart on Hall W was unlocked; contained medications accessible to residents, and it should not be.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-03-21 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to ensure that pureed foods were prepared by methods which conserved nutritional value for 5 (#7, #8, #16, #279 and #280) of 5 Residents who were ordered and served pureed diets. Findings: Review of the facility's approved 2024 Lunch Menu revealed the facility was on Week: 2, Day: Monday and would be serving Chicken and Sausage Jambalaya as the main course food item. Review of the facility's approved recipe for Pureed Chicken & Sausage Jambalaya read in part . Instructions: Measure number of servings using the regular prepared recipe portion. Drain well to minimize the use of thickener to obtain appropriate consistency. Place in a blender or food processor. Add liquid, if needed (ex: reserved liquid, broth, milk, gravy, or sauce), to assist with pureeing. Puree with a blender or food processor until smooth. NOTE: Water should not be used as a liquid to puree foods. Resident #7 Review of Resident #7's EHR (Electronic Health Record) revealed she was admitted to facility on 05/17/2023 and had a diet order for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-21 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, observation, and interview the facility failed to ensure cognitively impaired residents were treated with respect and dignity, and cared for in a manner that promoted enhancement of his or her own quality of life for 1 (#68) of 1 Resident reviewed for dignity in a total sample of 23. The facility failed to ensure Resident #68, who received PEG tube feedings and was NPO, was not placed within sight of the dining area during meal service. Findings: Review of Resident #68's medical record revealed an admit date of 11/25/2023 with diagnoses that included in part . Unspecified Dementia with unspecified severity, Cerebral Infarction, Hemiplegia and Hemiparesis affecting Left Non Dominant Side, Phonological Disorder, Dysphagia, Major Depressive Disorder, GERD, Gastrostomy, and Anxiety Disorder. Review of Resident #68's Yearly MDS with ARD of 01/03/2024 revealed Resident #68 had a BIMS of 99 (assessment of mental status not completed). Resident #68 was totally dependent on staff for eating, and required extensive 2 person physical assistance for bed mobility,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-21 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to immediately consult with the resident's physician concerning a significant change in a resident's physical, mental or psychosocial status for 1 (Resident #76) of 23 sampled residents. Findings: Review of the facility's policy dated [DATE] and titled Notification of Changes revealed the following in part . Policy: The purpose of this policy is to ensure the facility promptly informs the resident, consults the resident's physician; and notifies, consistent with his or her authority, the resident's representative when there is a change requiring notification. Compliance Guidelines: The facility must inform the resident, consult with the resident's physician and/or notify the resident's family member or legal representative when there is a change requiring such notification. Circumstances requiring notification include: 2. Significant change in the resident's physical, mental, or psychosocial condition such as deterioration in health, mental or psychosocial…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-21 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, and interview the facility failed to provide care and services that meet professional standards of quality, by failing to replace the tube feeding syringe and label the flush set bag for 1 (#68) of 3 (#68, R1, R2) Residents who received Enteral Tube Feedings. Findings: Review of the facility's policy titled Tube Feeding-Kangaroo E-Pump with effective date of 07/03/2023 read in part . General Startup: Fill the flush set bag with 1000ml of water and close/lock the top. Label the flush set bag with the date, time, initial and amount of water. Review of Resident #68's medical record revealed an admit date of 11/25/2023 with diagnoses that included in part . Unspecified Dementia with unspecified severity, Cerebral Infarction, Hemiplegia and Hemiparesis affecting Left Non Dominant Side, Phonological Disorder, Dysphagia, Major Depressive Disorder, GERD, Gastrostomy, and Anxiety Disorder. Review of Resident #68's Yearly MDS with ARD of 01/03/2024 revealed Resident #68 had a BIMS of 99 (assessment of mental status not completed). Resident #68 was totally…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-21 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review the Facility failed to provide respiratory care consistent with professional standards for 1(Resident #31) of 2 Residents (Resident #27 and Resident #31) reviewed for respiratory care. The Facility failed to ensure respiratory equipment was properly changed, labeled and stored. Total sample was 23. Findings: The Facility's Policy Titled Nebulizer with an effective date of 08/01/2023 read in part . Process: After completion of therapy e. Store in plastic bag VII. Discard/replace administration setup every seven (7) days. Review of Resident #31's medical record revealed an admit date of 09/19/2022 with a BIMS score of 15 (indicating intact cognition) and diagnoses which included: Chronic Obstructive Pulmonary Disease, Obstructive Sleep Apnea, and Cardiomyopathy. Review of Resident #31's Physician's Orders dated 03/2024 revealed an order for Ipratropium-Albuterol Inhalation Solution 0.5-2.5 (3) MG/3ML (Ipratropium-Albuterol) 1 vial inhale orally every 6 hours as needed for cough /wheeze/SOB. Review of Resident #31's care plan with a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-21 · tag F0585 — failed to handle grievances — isolated
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to make a prompt effort to resolve grievances filed by a resident's representative, and submit a report of findings for 1 (#2) of 3 (Resident #1, Resident #2, and Resident #3) sampled residents. Findings: The facility's Policy Titled Resident Care Grievance read in part .The facility will investigate all grievances and filed complaints relating to any facility Resident. Policy date 11/26/2019. Any resident, his or her representative, family member, or appointed advocate may file a grievance or complaint concerning treatment, medical care, behavior of other residents, staff members, theft of property, etc. without fear of threat or reprisal in any form. Grievances or complaints may be submitted orally or in writing. Upon receipt of a grievance or complaint, the Grievance Official or designee will lead a thorough, impartial investigation of the allegations, and submit a written report of such findings an all evidence within 5 working days of receiving the grievance or complaint. Review of Resident #2's medical record revealed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-02-21 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview the facility failed to develop an individualized person-centered plan of care to meet the needs of 1 (#2) of 3 (Resident #1, Resident #2 and Resident #3) sampled residents. The facility failed to ensure a plan of care was developed with approaches for aggressive behavior. Findings: Review of Resident #2's medical record revealed an admit date of 12/21/2022, with diagnoses that included: Major Depressive Disorder recurrent with Psychotic Symptoms, Delirium due to known physiological condition, and Anxiety Disorder. Review of Resident #2's Quarterly MDS with a target date of 01/26/2024, revealed a BIMS score of 5 (indicating severe cognitive impairment). The MDS revealed Resident #2 had verbal behavioral symptoms directed toward others such as: threatening others, screaming at others, cursing at others. Interview on 02/19/2024 at 3:48 p.m. with S2 DON revealed Resident #2 had behaviors of pouring water in her bed, being aggressive and throwing meal trays at staff, cursing at staff, and inappropriate sexual behavior. Review of Resident #2's care…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$44,606 in federal fines across 3 penalties.

  • $11,004 — penalty dated 2024-12-05
  • $16,801 — penalty dated 2024-03-21
  • $16,801 — penalty dated 2024-03-21

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to VENZA CARE MANAGEMENT — 25 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 2 of 52.4-0.4 vs chain
Health inspection 1 of 52.4-1.4 vs chain
Staffing 3 of 52.9+0.1 vs chain
Quality measures 5 of 52.8+2.2 vs chain
The other 24 homes this chain runs (chain average 2.4★, per CMS)
1 of 5Decatur Health & Rehab CenterDecatur, AL 1 of 5Falkville Rehabilitation And Healthcare CenterFalkville, AL 1 of 5Holston Rehabilitation And Care CenterKingsport, TN 1 of 5Regency House Of AlexandriaAlexandria, LA 1 of 5Rocket City Rehabilitation And Healthcare CenterHuntsville, AL 1 of 5Smithfield Manor Rehabilitation and Healthcare CenSmithfield, NC 1 of 5Snow Hill Rehabilitation & Healthcare CenterSnow Hill, MD 2 of 5Canterbury Health Care FacilityPhenix City, AL 2 of 5Cullman Health Care CenterCullman, AL 2 of 5Delaware Bay Rehabilitation And Healthcare CenterGeorgetown, DE 2 of 5Essex Rehabilitation and Healthcare CenterLouisville, KY 2 of 5Five Oaks Rehabilitation and Care CenterConcord, NC 2 of 5Lynwood Rehabilitation And Healthcare CenterMobile, AL 2 of 5Tri Cities Rehabilitation and Healthcare CenterCumberland, KY 3 of 5Aiken Rehabilitation and Care CenterAiken, SC 3 of 5Brookshire Healthcare CenterHuntsville, AL 3 of 5Forest Manor Health And RehabNorthport, AL 3 of 5Northside Health CareGadsden, AL 3 of 5Rivers Edge Rehabilitation and Healthcare CenterProspect, KY 3 of 5The Columns Rehabilitation and Healthcare CenterJonesville, LA 4 of 5Folsom Rehabilitation And Healthcare CenterCullman, AL 4 of 5Woodland Village Rehabilitation And Healthcare CenCullman, AL 5 of 5Adams Rehabilitation And Healthcare CenterAlexander City, AL 5 of 5Haleyville Health Care CenterHaleyville, AL

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
LA2 SNF OPERATIONS HOLDINGS LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 12/28/2023
CH LA2 HOLDINGS LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST22%since 12/28/2023
CW LA2 HOLDINGS LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST22%since 12/28/2023
MS LA2 HOLDINGS LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST25%since 12/28/2023
SS LA2 HOLDINGS LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST25%since 12/28/2023
SE SNF ASSOCIATES LLCOrganizationINDIRECT OWNERSHIP INTERESTsince 03/25/2026
SE SNF ASSOCIATES TRUSTOrganizationINDIRECT OWNERSHIP INTERESTsince 03/25/2026
SE SNF HOLDINGS LLCOrganizationINDIRECT OWNERSHIP INTERESTsince 03/25/2026
SE SNF HOLDINGS TRUSTOrganizationINDIRECT OWNERSHIP INTERESTsince 03/25/2026
GOODMAN, MENUCHAIndividualMANAGING CONTROL - GOVERNING BODY; CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROLsince 12/01/2025
LA2 OPCO MANAGER LLCOrganizationOPERATIONAL/MANAGERIAL CONTROLsince 12/28/2023
MELB OPCO MANAGER LLCOrganizationOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 12/01/2025
VERTEX FINANCIAL SERVICES LLCOrganizationOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 01/01/2025
AZIZ, MOHAMMEDIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 12/28/2023
HOWELL, CHRISTIEIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 01/28/2025
HERZKA, YISROELIndividualINDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNFsince 06/12/2026
STRAUSS, SUSANIndividualINDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF; TRUSTEE OF THE SNFsince 01/12/2026

CMS files one row per role, so the 24 rows in the source record cover these 17 parties — each is shown once here with every role it holds. Nothing is omitted.

12 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$4.3M
Net patient revenuemost recent cost report
-4.9%
Operating marginrevenue minus expenses
$769K
Related-party expense17% of expenses
Who pays — share of resident-days
Medicaid 63%Medicare 5%Other / private 32%

This home reported $769K paid to related parties — landlords or management companies under common ownership — equal to about 17% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$299per resident / day
operating cost
$9,102per month
≈ monthly operating cost
$285per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in LA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Louisiana Medicaid page.

Typical monthly cost in Louisiana
$7,604/mo
Nursing home (semi-private)
$8,076/mo
Nursing home (private)
$5,163/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 195575. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-04-16, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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