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Medford Rehabilitation and Nursing Center

300 Winthrop Street, Medford, MA 02155 · For profit - Limited Liability company · 142 certified beds · (781) 391-1783 Medicare & Medicaid certified

Call the home — (781) 391-1783 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse-prevention, restraint, or reporting citations — no harm found (F0604, F0607, F0610) — most recent Jul 2024Resident-funds citation (F0565)Behavioral-health or dementia-care citation — no harm found (F0740)3 actual-harm citations
Insights

The public record raises real questions here. Weigh the concerns below carefully.

In its favor
  • a middle-of-the-pack inspection score (3/5)
  • no federal fines or payment denials on record
  • a high payroll-based staffing rating (4/5)
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604, F0607, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has a citation for mishandling residents’ money or property (F0565)
  • it has 3 actual-harm citations
  • a high number of inspection citations overall (37) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

3/5
CMS overall
3 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 3 of 5
StaffingFrom payroll records (PBJ) 4 of 5
Quality measuresSelf-reported by the facility 3 of 5

Location & what’s nearby

Hospital
★★★ 3/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
92 High St · (781) 306-0200 · Call to confirm hours
Pharmacy
85 High St · (781) 396-4770 · Call to confirm hours
Grocery
2151 Mystic Valley Pkwy · (781) 395-4998 · Call to confirm hours
Park
220 Winthrop St · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 3 of 5
Long-stay residentspeople who live here 4 of 5
Short-stay residentsrehab / post-hospital 2 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 3 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating3★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased7.2%16.4%15.4%better
Long-stay residents who lose too much weight1.4%5.1%5.4%better
Long-stay residents with a catheter left in their bladder0.8%0.8%0.9%better
Long-stay residents with a urinary tract infection0.7%1.8%2.0%better
Long-stay residents with depressive symptoms5.2%15.5%6.5%better than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury1.8%3.4%3.3%better
Long-stay residents whose ability to walk worsened7.9%15.4%16.1%better
Long-stay residents on antianxiety or hypnotic medication22.3%19.5%18.9%worse
Long-stay residents given the seasonal flu vaccine96.1%94.8%95.3%typical
Long-stay residents with pressure ulcers7.6%4.2%4.7%worse
Long-stay residents with worsening bladder/bowel control7.4%21.2%21.2%better
Long-stay residents who got an antipsychotic medication — see the note below the table26.1%21.4%17.1%worse
Short-stay residents who newly got an antipsychotic medication0.7%1.4%1.4%better
Short-stay residents given the seasonal flu vaccine83.3%77.7%79.4%typical
Short-stay residents rehospitalized after admission28.5%25.7%22.6%worse
Short-stay residents with an outpatient ER visit9.8%11.9%12.0%better
Long-stay hospitalizations per 1,000 resident days1.941.881.67worse
Long-stay outpatient ER visits per 1,000 resident days2.101.501.80worse

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

33.0% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that worse than the national rate. This is CMS’s risk-adjusted rate over 79 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

33.0%U.S. median 51.5%
Got home and stayed home
11.5%U.S. median 10.7%
Went back to hospital
52.5%U.S. median 56.6%
Met the expected recovery
0.30U.S. median 0.31
Therapy hours / resident / day
0.13hours / resident / day
Physical therapy
0.11hours / resident / day
Occupational therapy
0.06hours / resident / day
Speech therapy

Met the expected recovery: 52.5% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 59 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.30 therapist hours per resident per day in 2026Q1 — more than 48% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 4% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF33.0%CMS range 24.2–43.651.5%Oct 2022–Sep 2024worse than U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF11.5%CMS range 8.5–15.410.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge52.5%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge50.9%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge44.1%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting97.8%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay2.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened2.0%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization7.5%CMS range 4.8–13.27.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.111.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.45
RN hours/ resident / day
1.13
LPN hours/ resident / day
1.85
Aide hours/ resident / day
3.42
Total nurse hours/ resident / day
0.14
RN hoursweekends
43.0%
Total nursing turnover
27.8%
RN turnover

How full it usually is: this home is certified for 142 beds and averages 128.8 residents a day — about 91% occupied, or roughly 13 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.42 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.45 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.85 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.14 hrs/resident/day on weekends vs 3.54 on weekdays — 11% thinner on weekends. RN hours go from 0.58 to 0.14 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 43% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

8
deficiencies at the latest standard inspection (2025-08-01)
13
at the previous standard inspection (2024-07-12)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

37 citations, most serious first. The 13 most serious are shown; the remaining 24 are one tap away and print in full.

  • Actual harm · G2023-05-25 · tag F0655 — isolated
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, for one Resident (#22) of 28 sampled residents , the facility failed to develop and implement a baseline care plan that includes instructions needed to provide effective and person-centered care for him/her, resulting in a fall, requiring nine stitches to his/her right ear. Findings include: Resident #22 was admitted to the facility in January 2023 with diagnosis including dementia, and depression. Review of his/her most recent Minimum Data Set (MDS) dated [DATE] indicated that he/she is severely cognitively impaired and requires extensive 1-person physical assist with ambulation, transfer, bed mobility and toilet use. Review of the facility policy titled comprehensive person-centered care plan-baseline care plan, dated 12/12/22 indicated: -The Baseline Care Plan must be developed and implemented within 48 hours of a resident's admission (both new admissions and re-admissions). The baseline care plan must include the instructions and healthcare information necessary…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Actual harm · G2023-05-25 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview the facility failed to ensure standards of quality of care for 2 Residents (#18 and #44), out of a total sample of 28 residents. Specifically, 1). for Resident #18 the colonoscopy preparation instructions were not followed, resulting in the procedure not occurring as planned and Resident #18 requiring hospitalization for dehydration and 2). for Resident #44 A. to ensure daily treatment to his/her right second toe was provided in accordance with the physician's orders, resulting in failure to monitor the wound for changes, pain, signs and symptoms of infection. Further, the treatment that was provided included a dressing which was not indicated by the physician's order potentially resulting in keeping the area moist and not dry. B. failed to identify, report, monitor and obtain treatment orders for an area on Resident #44's right third toe, which was observed as an area of black scabbed skin consistent with eschar (dark scab of dead skin.) and C. failed to identify an area on the base of the right great toe that had a dressing and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2023-05-25 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview the facility failed ensure residents identified as being at risk for falls received adequate supervision and revision of care plan interventions as needed to prevent falls, resulting in falls with injury for 2 Residents (#125 and #88) out of a total of 28 sampled Residents. Findings include: Review of the facility's Fall Prevention policy, revised 11/21/21 indicated: Policy: A fall prevention plan will be initiated on all Residents who are at risk for falling. Each Resident will be assessed for risk factors and predisposition. Process: 2. A fall risk assessment will be completed and Residents scoring at risk for falls will have the following interventions. 3. Interventions will be documented on the Residents' care plan and on the CNA (Certified Nurses Aide) care card. the Care plan process will be initiated with individualized interventions and will be reviewed and revised as needed. *If a fall occurs and investigation will be initiated at the time of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-08-01 · tag F0658 — failed to meet professional standards of care — pattern
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interviews, and records reviewed, the facility failed to meet professional standards of practice for 5 Residents (#106, #3, #82, #117, and #99) out of a total sample of 31 residents. Specifically: 1. For Resident #106, the facility failed to ensure nursing implemented physician orders for blood sugar checks and failed to administer medications as ordered.2. For Residents # 3, #82, #117, and #99, the facility failed to implement physician orders blood sugar checks and for insulin administration prior to the breakfast meal. Findings include:1. On 7/29/25 the following observations were made on the Pleasant View Unit:-At 7:31 A.M., the surveyor observed Nurse #2 on the Pleasant View unit and there were no other nurses observed on the unit. Nurse #2 said he was the only nurse present on the unit at this time and had the keys to both medication carts. On 7/29/25 at 7:59 A.M., Resident #106 said he/she has not received morning medications and could not eat breakfast until the medications were given. The surveyor observed a breakfast tray on the Residents overbed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-08-01 · tag F0759 — failed to keep medication error rate low — pattern
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and records reviewed, the facility failed to ensure it was free from a medication error rate of greater than 5% when one nurse observed made 4 errors out of 30 opportunities, resulting in a medication error rate of 13.33%. Those errors impacted one Resident (#4), out of four residents observed.Findings include: Review of the facility policy, Administering Medications, dated as revised April 2024, indicated:-Medications are administered in a safe and timely manner, and as prescribed.-Medications are administered in accordance with prescriber orders, including any required time frame.-Medications are administered within one (1) hour of their prescribed time, unless otherwise specified (for example, before and after meal orders).-Medications administration times are determined by resident need and benefit and as per MD order. Factors that are considered include:a. Enhancing optimal therapeutic effect of the medication;b. Preventing potential medication or food interactions; andc. Honoring resident choices and preferences, consistent with his or her…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-08-01 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and interviews, the facility failed to ensure staff stored drugs and biologicals in accordance with State and Federal requirements. Specifically, the facility failed to ensure medication carts were locked while a nurse was not present on the Pleasant View Unit and ensure nursing staff secured medications in the medication cart prior to leaving the cart unattended during medication pass. Findings include: Review of the facility policy titled Storage of Medications, dated September 2018, indicated the following:-Medications and biologicals are stored safely, securely, and properly, following manufacturers' recommendations or those of the supplier. The medication supply is accessible only to licensed nursing personnel, pharmacy personnel, or staff members lawfully authorized to administer medications. 1. On 7/30/24 at 10:11 A.M., the surveyor observed a medication cart unlocked and unsupervised on the Pleasant View unit. The Surveyor observed Nurse #5 walk away from the mediation cart and into a resident's room and stand behind a privacy curtain. The medication…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-08-01 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and interviews, the facility failed to ensure a home-like environment on the [NAME] unit. Specifically, the facility failed to 1a. ensure room [ROOM NUMBER]'s bathroom was cleaned thoroughly of urine residue and 1b. ensure the shower room was in good working condition.Findings include:The surveyor made the following observations:1a. On 7/29/25 at 9:51 A.M., there was a strong urine odor in the hallway near room [ROOM NUMBER]. Upon further observation, in room [ROOM NUMBER]'s bathroom, there was urine on the floor around the toilet, the floor was sticky, and the floor had a greenish color from the urine stain.On 7/30/25 at 6:37 A.M., there was a strong urine odor from room [ROOM NUMBER]'s bathroom, the floor was wet and sticky.On 7/30/25 at 1:14 P.M., room [ROOM NUMBER]'s bathroom floor was wet and sticky with a strong urine odor.During an interview on 7/30/25 at 2:12 P.M., Certified Nursing Assistant (CNA #4) said that the bathroom floor in room [ROOM NUMBER] is always wet and she cleans…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-08-01 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews and interviews, the facility failed to accurately complete the Minimum Data Set (MDS) assessment for two Residents (#13 and #15), out of 31 sampled residents. Specifically:For Resident #13 the facility failed to ensure the MDS assessment was accurately coded for significant weight gain (section K).For Resident #15 the facility failed to ensure the MDS assessment was accurately coded for the use of tobacco.Findings include:1.Resident #13 was admitted to the facility in November 2024 with diagnoses of mild cognitive impairment and psychotic disorder.Review of the most recent Minimum Data Set (MDS) assessment, dated 5/22/25, indicated the Resident scored a 13 out of 15 on the Brief Interview for Mental Status exam (BIMS) indicating the Resident was cognitively intact.Review of Resident #13's weights indicated the following:-On 1/7/25 the Resident weighed 99.5 lbs. (pounds).-On 2/14/25 the Resident weighed 122.2 lbs. which indicated a significant weight gain of 22.02% in one month.Review of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-08-01 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview, the facility failed to ensure that an assessment for self-administering medication was completed and that the second floor remained free of unattended and unsecured medications for one Resident (#11) out of a total sample of 31 Residents. Specifically, for Resident #11, the facility failed to ensure the Resident was assessed to self-administer an inhaler and ensure it was secured safely in the Resident's room.Findings include: Review of the facility policy titled Administering Medications, dated [DATE], indicated the following:Residents may self-administer their own medications only if the Attending Physician, in conjunction with the Interdisciplinary Care Planning Team, has determined that they have the decision-making capacity to do so safelyReview of the facility policy titled Medication, Self Administration, dated and revised [DATE], indicated the following:When a resident requests medication self-administration, initiate the process to assess resident's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-08-01 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record review, the facility failed to maintain accurate medical records for one Resident (#106), out of a total sample of 31 residents. Specifically, the facility failed to accurately document medication administration.Findings include: Resident #106 was admitted to the facility in March 2021 with diagnoses including type two diabetes, gastro-esophageal reflux disease, anxiety and dementia.Review of the Minimum Data Set (MDS) assessment, dated 5/8/25, indicated Resident #106 had a Brief Interview for Mental Status (BIMS) score of 8 out of a possible 15 which indicated moderately impaired cognition.On 7/29/25 at 7:59 A.M., Resident #106 said he/she has not received morning medications and could not eat breakfast until the medications were given. The surveyor observed a breakfast tray on the Resident's overbed table. The food items remained covered and untouched.Review of Resident #106's physician orders indicated: -Check FSBS BID (finger stick blood sugar two times per day) and PRN (as needed) two times a day for DM2 (type two diabetes). Start…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-08-01 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to implement an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of communicable diseases and infections. Specifically, the facility failed to ensure nursing staff performed hand hygiene appropriately during the medication administration task.Findings include:Review of the Facility's Policy titled, Handwashing/Hand Hygiene, undated, indicated: -It is the expectation of the facility that all personnel wash their hands appropriately in accordance with current standards of practice.-Alcohol hand cleanser may be used as a hand cleansing agent unless hands are visibly soiled. -Hands are to be washed before and after patient contact.During medication administration pass on 7/30/25 the following were observed:-Nurse #5 at 9:40 A.M. was observed picking up keys to lock the medication cart and then placing two fingers inside a plastic cup of water to carry the cup into a resident room. -Nurse #5 at 9:41 A.M. was observed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-07-12 · tag F0572 — pattern
    Give residents a notice of rights, rules, services and charges.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and policy review the facility failed to ensure that residents are informed of their rights and of all rules and regulations governing resident conduct and responsibilities during their stay in the facility. Specifically, 22 out of 22 residents who attended the Resident Council Meeting on 7/10/24 said that they were not aware of the Resident's rights and that they are not reviewed regularly with them. Findings Include: Review of facility policy titled Resident Rights, dated as 5/9/24, indicated the following: -[The Facility] will ensure that each resident remains informed of his/ her rights, as well as all the rules and regulations governing resident conduct and responsibilities during their stay. -To assure that our residents, staff, and visitors are continually informed and aware of resident rights, grievance procedures, responsibilities to the facility, etc., large print copies are posted or available in several areas which may include the main lobby area, resident's lounges,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-07-12 · tag F0585 — failed to handle grievances — pattern
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews the facility failed to ensure grievances voiced in the monthly Resident Council meetings were adequately addressed or resolved. Findings Include: Review of facility policy titled Grievance policy, dated as effective June 2021, indicated the following: -All residents at [the facility] shall be afforded the right to voice their grievances/ concerns with the expectation of a resolution, without the fear of discrimination or reprisal. Grievances can range from issues with care and treatment, to the behavior of staff and/ or of other concerns during their stay. -A grievance investigation and subsequent final report should be completed no later than seven (7) days from the receipt. Included in the grievance book provided to the survey team from the facility included Standards of Practice for resident and family grievances, undated. This standard of practice indicated the following: -Standard: it is policy of this facility to provide an opportunity for residents and/or their family…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
Show the remaining 24 citations
  • Potential for harm · E2024-07-12 · tag F0725 — failed to have enough nursing staff — pattern
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to have sufficient nursing staff to provide nursing and related services to assure resident safety and attain or maintain the highest practicable physical, mental, and psychosocial well-being of each resident. Specifically, the facility failed to meet the facility-determined minimum for nursing staff on the weekends. Findings Include: Review of the facility assessment indicated the following: ii. Attach or describe individual staff assignments. - Administrator, Director of Nursing (DON), and Unit Managers meet daily to make sure staff assignments can meet our resident needs. We aim to have consistent RN (Registered Nurse) and CNA (Certified Nursing Aide) assignments as often as possible. During offsite preparation, the CASPER Payroll-Based Journal (PBJ) Staffing Data Report submitted by the facility for fiscal year (FY) Quarter 2, 2024 (January 1 - March 31) was reviewed. The facility's report triggered that the facility reported excessively low weekend…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-07-12 · tag F0728 — failed to protect against nurse-aide misconduct — pattern
    Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interviews, the facility failed to ensure proper hiring and use of five out of seven Certified Nursing Aides (CNAs) reviewed. Specifically, the facility failed to: 1) Ensure that two of seven CNA's reviewed were not employed as CNA's for more than four months after hire without having completed the competency evaluation program approved by the State. 2) Ensure that three of seven CNA's reviewed were not employed as CNAs prior to enrolling in a State-approved training and competency evaluation program. Findings Include: Review of the Massachusetts Nurse Aide Registry information for employers indicated the following: - You can employ a Nurse Aide who has not yet completed training for no more than 90 days. The Nurse Aide must not be used on a temporary, per diem, leased, or any basis other than a permanent employee. You can employ a Nurse Aide who has not yet taken and passed the CNA test for no more than 4 months. Review of the facility policy, titled Competency of Nursing Staff, effective 3/20/24, indicated, but was not limited to, the following: - All…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-12 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview the facility failed to ensure residents were provided a dignified existence and self-determination, out of a total sample of 25 residents. Specifically: 1. The facility failed to ensure staff spoke with one Resident (#59) with respect and courtesy. 2. The facility failed to ensure staff received permission to look through and remove personal effects for one Resident (#49). 3. The facility failed to ensure staff spoke in a language understood by residents during care and resident areas. , Findings Include: Review of the facility policy Maintaining Resident Dignity dated 3/20/24, indicated: -The facility promotes care for Resident's in a manner and in an environment that maintains or enhances each Resident's dignity and respect in full recognition of his or her individuality. Areas of focus include: 6. Respecting the Resident's room and personal space. Respecting Resident's Social Status 1. Respecting resident's social status includes speaking respectfully,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-12 · tag F0604 — failed to not use physical restraints improperly — isolated
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record review, policy review and interview, the facility failed to identify and assess the use of side rails as a potential restraint for one Resident (#47) out of a total sample of 25 residents. Findings Include: Review of facility policy titled Restraints, dated 2/2/24 indicated the following: -1. A physical restraint is any manual method or physical or mechanical device, material or equipment or material attached or adjacent to the resident's body that the individual cannot remove easily, which restrict freedom of movement or normal access to one's body. Any device that prevents a resident from freely and easily arising out of a chair or bed is considered a restraint. -3. Devices that restrict the resident's movements for resident safety are considered a restraint: -Bedrails (Resident must be able to easily and voluntarily get in and out of bed using a bedrail; must be able to easily and voluntarily release the bedrail) -14. A bed mobility assessment will be completed for each resident to assess the need for side rails. Full or half side rails can be a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-12 · tag F0607 — failed to have anti-abuse policies — isolated
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on employee record review and interview, the facility failed to implement written policies and procedures that prohibit and prevent abuse, neglect, and exploitation of residents and misappropriation of resident property. Specifically, the facility failed to complete a CORI (criminal offender registry information) check before hire for two of the 13 employee files reviewed. Findings Include: Review of the facility policy, titled The seven (7) components of a systemic approach to abuse prohibition, effective 3/2/24, indicated, but was not limited to, the following: 1. Screen: - All potential employees for a history of abuse neglect, or mistreating residents as defined by the applicable requirements. This includes attempting to obtain information from previous and/or current employers and checking with the appropriate licensing boards and registries. (sic.) c. Complete the CORI check and review findings - all applicants with history of abuse, allegations abuse, mistreatment, or neglect or 2) misappropriation of resident property or exploitation will not be eligible for hiring.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-12 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews the facility failed to ensure a resident-centered personalized care plan was developed and/or implemented for two Residents (#114 and #107) out of a total sample of 25 residents. Specifically: 1. For Resident #114, the facility failed to apply booties per his/her physician's order. 2. For Resident #107, the facility failed to implement a rehab screening per the plan of care. Findings include: Review of the facility policy Adaptive Devices/Equipment, dated 5/2024, indicated the following: Policy: -The goal of [NAME] Rehabilitation and Nursing center is to ensure residents requiring the use of adaptive equipment and devices will have the equipment available in accordance with the MD orders and residents plan of care. Procedure: -[NAME] Rehab and Nursing Center will assess the need for adaptive equipment-adaptive devices and equipment include splints, boots, air mattresses etc. -Once the device has been ordered by the MD/NP, nursing will assess for placement and function and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-12 · tag F0685 — isolated
    Assist a resident in gaining access to vision and hearing services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, and record review, the facility staff failed to provide the necessary services to ensure one Resident (#49) was able to effectively communicate his/her needs out of a total sample of 25 Residents. Findings include: Review of the facility policy titled Communication with Residents- Staff with Limited English Proficiency, dated 5/4/24, indicated the following: -It is the policy of the facility to ensure that all staff members, including those with limited English proficiency (LEP), can effectively communicate with residents to provide the highest standard of care and service. This policy aims to promote understanding, ensure accurate information exchange, and maintain safety and well-being of all residents. Procedure: 2. Provision of Language Assistance Services -Provide access to professional interpreter for LEP staff when necessary. -Utilize bilingual staff members to assist with communication, ensuring they are proficient in both languages. -Provide translated written…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-12 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure nursing implemented a physician's order for Continuous Positive Airway Pressure (CPAP) mask to be worn at bedtime for one Resident (#117), out of a total sample of 25 residents. Findings include: Review of the facility policy titled, Continuous Positive Airway Pressure (CPAP), dated 11/28/23, indicated the purpose of CPAP is to improve ventilation and oxygenation in an effort to avoid respiratory failure, intubation, and/or hospitalization in residents who present with chronic heart failure (CHF), obstructive sleep apnea (OSA), pulmonary edema or other causes of severe respiratory impairment. Procedure: 1. Review residents' chart for order, diagnosis, indications, settings, supplemental oxygen and other applicable information. 2. CPAP order should be transcribed onto TAR (Treatment Administration Record). Specific CPAP pressures (settings) should be documented on TAT; Supplemental oxygen liter flow as well as any other appropriate clinical data should be documented on TAR. 3. Order CPAP thru vendor (if…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-12 · tag F0699 — isolated
    Provide care or services that was trauma informed and/or culturally competent.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, policy review and interview the facility failed to ensure a plan of care was developed for Trauma Informed Care, with individualized interventions, for one Resident (#114) who had a history of trauma out of a total sample of 25 residents. Specifically, for Resident #114, the facility failed to develop a comprehensive trauma care plan, with individualized triggers. Findings include: Review of the facility policy titled Trauma Informed Care, dated 5/2024, indicated the following: Policy: -[NAME] Rehab and Nursing Center ensures that residents who are trauma survivors receive culturally competent, trauma informed care in accordance with professional standards of practice and accounting for resident's experiences and preferences in order to eliminate or mitigate triggers that may cause re-traumatization of the resident. Purpose: -To train and assist staff to avoid re-traumatization of those residents who have survived trauma and create an environment where the resident feels safe and secure.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-12 · tag F0740 — failed to provide behavioral / mental-health care — isolated
    Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to develop and implement a care plan related to suicidal and homicidal ideation for one Resident (#56) out of a total of 25 sampled residents. Findings include: Resident #56 was admitted to the facility in November 2017 with diagnoses including psychotic disorder with delusions, major depressive disorder and anxiety disorder. Review of Resident #56's most recent Minimum Data Set assessment dated [DATE] indicated he/she scored 13 out of a possible 15 on the Brief Interview for Mental Status Exam indicating intact cognition. Review of the Resident #56's nurse progress notes indicated: 5/31/24 6:37 P.M.: Abrupt behavioral shift, yelling and striking out on staff. Pt (patient) declared that he/she intended to end his/her own life and that he/she would kill everyone if he/she managed to obtain his/her uncle's gun from the CIA. Order obtained to send resident to ER (emergency room) for additional assessment. Review of Resident #56's care plans on 7/9/24 failed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-12 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to accurately document a diagnosis of chronic obstructive sleep apnea for one Resident (#117) out of a total sample of 25 Residents. Findings include: Resident #117 was admitted to the facility in April 2024 with diagnoses including obesity, anxiety disorder, gastro-esophageal reflux disease and primary hypertension. Review of the Minimum Data Set Assessment (MDS), dated [DATE], indicated Resident #117 had a Brief Interview for Mental Status (BIMS) score of 11 out of a possible 15 which indicated moderate cognitive impairment. Review of the clinical pre-admission paperwork, dated 4/17/27, indicated: -Diagnoses of Chronic Obstructive Sleep Apnea Review of the physician admission note, dated 4/25/24, indicated: Resident with medical history significant for type 2 diabetes, obesity, hyperlipidemia, major depressive disorder, anxiety disorder, sleep apnea, cataracts, hypertension, GERD, unspecified cellulitis, muscle weakness, functional urinary…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-05-25 · tag F0565 — failed to support the resident council — pattern
    Honor the resident's right to organize and participate in resident/family groups in the facility.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview the facility failed to ensure that concerns addressed by the Resident Council Group have sufficient follow up to address and prevent recurrence and that the Resident Council Group is made aware of efforts in place to address the concerns. Findings include: During the Resident Group Interview on 5/24/23 at 10:06 A.M., 18 participants were in attendance. All participants reported that the staff is not responsive to their concerns. Resident's report that they vocalize concerns over and over and are told by staff we're working on that or we're looking into it. Residents said that if a concern is brought up in the group, they are not made aware of what the facility does in response to their concerns and there is no follow up. During the resident group meeting the following concerns were voiced by residents in attendance: - language barriers make it difficult to develop trust and it makes it uncomfortable. - it can get frustrating to come up with multiple ways to ask for the same thing because of language barriers. - Aides/nurses are wearing earbuds…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-05-25 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview the facility failed to implement the medical plan of care for one Resident (#78), out of a total sample of 28 residents. Specifically, the facility failed to follow the physician's order to document in the medical record if the Resident used the BIPAP (Bilevel positive airway pressure, a respiratory treatment) treatment. Resident #78 was admitted to the facility in May 2020 and has diagnoses that include but not limited to heart failure, chronic obstructive pulmonary disease and anxiety. Review of the Minimum Data Set Assessment with an Assessment Reference Date of 5/19/23 indicated Resident #78 scored a 15 out of 15 on the Brief Interview for Mental Status Exam, indicating he/she is cognitively intact. During an interview on 5/23/23 at 1:31 P.M., Resident #78 said he/she does not always use his/her BIPAP because the staff do not always clean or add water to the machine. Review of Resident #78's medical record indicated the following: *A physician's order, dated 10/26/22, BIPAP QHS (daily, at hour of sleep) *Daily cleaning of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-05-25 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview the facility failed to ensure dignity was maintained for one Resident (#48), out of a total sample of 28 residents. Findings include: Review of the facility's policy with an effective date of 3/2021 indicated the following: Subject: Maintaining Resident Dignity The Mission of [NAME] Rehab and Nursing Care Center is to provide loving care to all residents in a timely manner that bespeaks dignity, respect compassion, sensitivity, and concern. Best practices may include: 1. Staff members knocking on the resident's door and waiting for a reply. For residents not able to reply to knocking, announcing one's presence while slowly entering the room. Attempting to make eye contact with the resident and stating identity and purpose for entering the room. Resident #48 was admitted to the facility in October 2022 and has diagnoses that include diabetes mellitus and Alzheimer's disease. Review of the Minimum Data Set Assessment with an Assessment Reference Date of 4/13/23,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-05-25 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview the facility failed to ensure 1 Resident (#79) was assessed for the ability to self administer medications out of a total sample of 28 residents. Findings include: Review of the facility's policy titled Medication, Self Administration, dated 12/18/2014 and revised 1/31/2019, indicated Residents who request to self administer medications will be assessed for capability. Resident #79 was admitted to the facility in 4/2023 with a diagnoses including depression and anxiety. Review of an admission Minimum Data Set, dated [DATE] indicated Resident #79 scored a 12 out of a possible 15 on the Brief Interview for Mental Status (BIMS), indicating Resident #79 had moderate cognitive impairment and needed assistance with Activities of Daily Living. On 5/23/23 at 8:15 A.M., Resident #79 was observed lying in bed. Resident #79 was holding an inhaler in his/her hand and tucked it underneath the blanket on the bed when the surveyor observed it. Also observed on Resident #79's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-05-25 · tag F0604 — failed to not use physical restraints improperly — isolated
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview the facility failed to ensure one Resident (#48,) was free from a potential restraint, out of a total sample of 28 residents. Specifically, Resident #48 had a pillow placed under the fitted sheet, adjacent to his/her body, unable to be easily removed, and potentially keeping him/her from getting out of bed. Findings include: Review of the Facility's policy, entitled Restraints dated 10/2/22, indicated the following: *Policy: [NAME] Rehab and Nursing Center promotes and maintains that all residents have the right to be treated with respect and dignity. This includes the right to be free from any chemical or physical restraints solely for the purposes of discipline or convenience, and that are not required to treat a medical symptom. *Physical restraint is any manual method or physical or mechanical device, material or equipment or material attached or adjacent to the resident's body that the individual cannot remove easily, which restricts freedom of movement or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-05-25 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview, the facility failed to identify and investigate a bruise of unknown origin for 1 Resident (#110) out of a total of 28 sampled Residents. Findings include: Review of the facility's Abuse Prohibition policy, dated August 2020, indicated: *Identify events, such as suspicious bruising of residents, occurrences, patterns and trends that may constitute abuse and to determine the direction of the investigation. Resident #110 was admitted to the facility in October 2021 with diagnosis including stroke, hypertension and depression. Review of Resident #110's Minimum Data Set Assessment (MDS) dated [DATE] indicated he/she scored 8 out of a possible 15 on the Brief Interview for Mental Status Exam indicating moderate cognitive impairment. During an interview with Resident #110 on 5/23/23 at 9:11 A.M. he/she stated that staff are rough when assisting him/her with daily care including dressing and bathing. Resident #86 then lifted up the sleeve on his/her hospital gown and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-05-25 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview the facility failed to review and revise the plan of care related to substance use and behaviors for 1 Resident (#115) out of a total sample 28 Residents. Findings include: Resident #115 was admitted to the facility in January 2022 with diagnoses including stroke and polysubstance use disorder. Review of Resident #115's Minimum Data Set assessment dated [DATE] indicated he/she is cognitively intact. During an interview on 5/24/23 8:37 A.M., Nurse #1 said that it has been reported by other staff that Resident #115 at times leaves the building without alerting staff. Nurse #1 said sometime last week he/she was found outside on the grounds of the building but had not told staff he/she was going outside for fresh air. Nurse #1 said that Resident #115 somehow obtains the codes to the doors despite the facility changing the door codes. Nurse #1 said that it's been alleged by other staff that Resident #115 leaves and returns with alcohol and has also smoked cigarettes inside of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-05-25 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview the facility failed to implement professional standard of care for 1 Resident (#44), out of a total sample of 28 residents. Specifically, the facility failed to implement the medical plan of care for the treatment to a necrotic right toe and documented that the treatment was being administered. Findings include: Resident #44 was admitted to the facility in March 2023, with diagnoses that include but are not limited to cerebral infarction, depression, dependence on renal dialysis, end stage renal disease, chronic obstructive pulmonary disease, type 2 diabetes mellitus with diabetic peripheral angiopathy without gangrene. Review of the comprehensive Minimum Data Set (MDS), with an Assessment Reference Date of 3/15/23 indicated Resident #44 scored a 15 out of 15 on the Brief Interview for Mental Status Exam indicating intact cognition, required extensive assistance with daily care including bed mobility, bathing, dressing and hygiene. Further review of the MDS identified Resident #44 as having diabetic foot ulcer(s). Review of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-05-25 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview the facility failed to provide assistance with Activities of Daily Living (ADL's) for 2 Residents (#337 and #51) out of a total sample of 28 residents. For Resident #337, who was dependent on staff for Activities of Daily Living, the facility failed to provide incontinent care and repositioning. For Resident #51, the facility failed to a). provide assistance during meals and b). provide assistance with bathing, incontinent care, positioning and supervision for eating. Findings include: Review of the Facility's Policy, entitled Activities of Daily Living (ADLs,) dated 9/2017 indicated the following: Policy: It is the facility's policy that is based on the comprehensive assessment of a resident as outlined in regulatory grouping 483.24, and consistent with the resident's needs and choices, care and services provided to maintain their current ADL status. Care and services for the following ADL's include: Hygiene-bathing, dressing, grooming, and oral care…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-05-25 · tag F0694 — isolated
    Provide for the safe, appropriate administration of IV fluids for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to provide care consistent with professional standards of practice for the care related dressing changes and measuring the length of a Peripheral Inserted Central Catheter (PICC- a long thin tube that is advanced into the vein of the upper arm and the internal tip of the catheter is in the superior vena cava, one of the central venous system veins that carries blood to the heart), for one Residents (#6) out of 25 sampled residents. Finding includes: Review of Lippincott Nursing Center, included but was not limited to the following: Performing a PICC dressing: -transparent or gauze are acceptable for all central venous access devices (CVAD). No matter what type of dressing you use, change it immediately if it becomes soiled, wet or loose. -at each dressing change, document the external catheter length; if it changes, the internal tip location also has changed. If this change is significant, the altered tip location could increase the risk of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-05-25 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview the facility failed to ensure the consultant pharmacist recommendation, agreed upon by the prescriber, was implemented for one Resident (#8) out of 5 residents reviewed, out of a total sample of 28 residents. Findings include: Resident #8 was admitted to the facility in September 2022 and has diagnoses that include but not limited to, low back pain, trochanteric bursitis left hip and sciatica. Review of the Minimum Data Set Assessment with an Assessment Reference Date of 3/30/23 indicated Resident #8's cognition was intact with a score of 13 out of 15 on the Brief Interview for Mental Status exam. Review of a document titled Interim medication Regimen Review dated 1/29/23 indicated Consultant Pharmacist Recommendations to Physician. The following medications are best administered within these guidelines (time, with or without food, crushing, etc.) *Aspercreme Lidocaine Patch 4% (Lidocaine) Apply to skin topically one time a day for Pain. Recommend adding instructions to remove patch after 12 hours (12 hours on 12 hours off), per manufacturer…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-05-25 · tag F0808 — failed to follow doctor-ordered diets — isolated
    Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview the facility failed to ensure a therapeutic diet, as ordered by the physician, was provided for one Resident (#51), out of a total sample of 28 residents. Findings include: Resident #51 was admitted to the facility in September of 2021 with diagnoses that include hemiplegia and hemiparesis following a cerebral infarction affecting left non-dominant side, need for assistance with personal care and dysphagia (difficulty swallowing.) Review of the Minimum Data Set Assessment (MDS) with an Assessment Reference Date of 3/16/23 indicated Resident #51 scored 5 out of 15 on the Brief Interview for Mental Status Exam, indicating severe cognitive impairment and required limited assistance from one person for eating. Further, the MDS indicated Resident #51 was on hospice care services. Review of Resident #51's physician's orders indicated the following: *Dietary order summary, Regular diet, Dysphagia ground texture, mildly thick/nectar liquids consistency for GI upset, vomiting, swallowing issues, dated 10/17/22. During the survey the following…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-05-25 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview the facility failed to implement practices for the prevention of potential infection on one of three resident care units. Specifically, two nurses failed to perform hand hygiene when performing a skin treatment for one Resident (#44), out of a total sample of 28 residents. Findings include: Review of the facility's policy titled, subject clean dressing change, with and effective date of 1/2021 indicated the following: Clean dressing technique will be performed when medically indicated and in accordance with orders. 10. Wash Hands/Use alcohol-based hand rub 11. [NAME] gloves. 12 Remove old dressing by holding resident's skin and remove adhesive bandages by pulling toward the wound. 14. Discard the old dressing into a plastic bag. 16. Wash hands/use alcohol-based hand rub 17. Put on gloves. 18. Cleanse wounds with normal saline or as ordered by the physician in an aseptic manner. 19. Remove gloves. Wash hands use hand sanitizer. Apply clean gloves. 20 Apply ointment/medication and new dressing as ordered in aseptic technique. 21.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Part of a chain

This home belongs to PERSONAL HEALTHCARE MANAGEMENT — 21 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 3 of 52.9+0.1 vs chain
Health inspection 3 of 52.9+0.1 vs chain
Staffing 4 of 53.3+0.7 vs chain
Quality measures 3 of 53.0≈ chain avg
The other 20 homes this chain runs (chain average 2.9★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
ARB II HOLDINGS LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST15%since 12/31/2021
CARTAY HOLDINGS, LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST25%since 11/07/2011
EBZ II HOLDINGS LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST35%since 12/31/2021
NEDLAW II HOLDINGS LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST25%since 12/31/2021
AWEH, NELSONIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 01/01/2019
COOK, STEVENIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 04/01/2020
WALDEN, YEHUDAHIndividualOPERATIONAL/MANAGERIAL CONTROLsince 11/07/2011
ZAGELBAUM, EPHRAIMIndividualOPERATIONAL/MANAGERIAL CONTROLsince 11/07/2011
MRNC REALTY LLCOrganizationADP OF THE SNFsince 05/29/2025
BARTH, ALEXANDERIndividualADP OF THE SNFsince 04/01/2012

CMS files one row per role, so the 12 rows in the source record cover these 10 parties — each is shown once here with every role it holds. Nothing is omitted.

5 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$17.0M
Net patient revenuemost recent cost report
-3.3%
Operating marginrevenue minus expenses
$2.1M
Related-party expense12% of expenses
Who pays — share of resident-days
Medicaid 67%Medicare 8%Other / private 26%

This home reported $2.1M paid to related parties — landlords or management companies under common ownership — equal to about 12% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$355per resident / day
operating cost
$10,790per month
≈ monthly operating cost
$344per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in MA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Massachusetts Medicaid page.

Typical monthly cost in Massachusetts
$14,448/mo
Nursing home (semi-private)
$15,817/mo
Nursing home (private)
$9,600/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 225339. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-08-01, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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