Heartwood Lodge Trinity Health
18525 Woodland Ridge Drive, Spring Lake, MI 49456 · Non profit - Corporation · 84 certified beds · (616) 842-0770 Medicare & Medicaid certified
The public record raises real questions here. Weigh the concerns below carefully.
- it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has 1 actual-harm citation
- a high number of inspection citations overall (37) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- its payroll- and facility-reported staffing and quality-measure scores sit well above its independent inspection score
- its independent health-inspection rating is low (1/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 1 of 5 |
| StaffingFrom payroll records (PBJ) | 3 of 5 |
| Quality measuresSelf-reported by the facility | 3 of 5 |
Worth a closer look. This home's staffing and quality-measure ratings run 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself, and staffing on its payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 3 of 5 |
| Long-stay residentspeople who live here | 4 of 5 |
| Short-stay residentsrehab / post-hospital | 3 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 4 to 1 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 14.5% | 10.8% | 15.4% | typical |
| Long-stay residents who lose too much weight | 2.8% | 5.4% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.8% | 0.8% | 0.9% | typical |
| Long-stay residents with a urinary tract infection | 1.4% | 1.5% | 2.0% | better |
| Long-stay residents with depressive symptoms | 0.5% | 4.3% | 6.5% | better |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 1.9% | 3.0% | 3.3% | better |
| Long-stay residents whose ability to walk worsened | 13.0% | 12.0% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 13.3% | 19.4% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 77.2% | 95.0% | 95.3% | worse |
| Long-stay residents with pressure ulcers | 6.3% | 5.1% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 16.3% | 20.0% | 21.2% | better |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 26.8% | 14.8% | 17.1% | worse |
| Short-stay residents who newly got an antipsychotic medication | 0.3% | 1.1% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 85.9% | 79.5% | 79.4% | typical |
| Short-stay residents rehospitalized after admission | 15.9% | 24.0% | 22.6% | better |
| Short-stay residents with an outpatient ER visit | 27.4% | 11.7% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 0.94 | 1.84 | 1.67 | better |
| Long-stay outpatient ER visits per 1,000 resident days | 2.60 | 1.64 | 1.80 | worse |
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
55.6% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 134 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 13.5% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 52 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.44 therapist hours per resident per day in 2026Q1 — more than 75% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 13% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 55.6%CMS range 47.0–64.1 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 11.2%CMS range 7.8–15.7 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 13.5% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 42.3% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 15.4% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 100.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 1.6% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 6.6%CMS range 3.7–11.3 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.75 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 84 beds and averages 76.2 residents a day — about 91% occupied, or roughly 8 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.97 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.40 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.62 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.59 hrs/resident/day on weekends vs 4.12 on weekdays — 13% thinner on weekends. RN hours go from 0.45 to 0.28 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 48% is about the same as the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
37 citations, most serious first. The 11 most serious are shown; the remaining 26 are one tap away and print in full.
- Actual harm · G2025-06-13 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to prevent a fall for 1 of 2 residents reviewed (R1) for falls, resulting in R1 sustaining multiple rib fractures and a hip fracture. Findings include: A review of R1's admission Record, dated 6/12/25, revealed they were a [AGE] year-old resident admitted to the facility on [DATE]. In addition, R1's admission Record revealed they had multiple diagnoses that included cerebral palsy, epilepsy, abnormal posture, torticollis (a rare condition in which the neck muscles contract causing the head to twist to one side), and scoliosis. A review of R1's Minimum Data Set (MDS) (a tool used for assessing a resident's care needs), dated 3/14/25, revealed a Brief Interview for Mental Status (BIMS) (a scale used to determine a resident's cognitive status) score of 12 which revealed R1 was moderately cognitively intact. During an interview on 06/12/25 at 09:50 AM, R1 stated through short statements and yes/no answers that in February 2025 she rolled out of bed while…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-08-26 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to treat one of three residents (Resident #8) with dignity. Findings: Resident #8 (R8) Review of an admission Record revealed R8 was a [AGE] year-old male, admitted to the facility on [DATE], with pertinent diagnoses of dementia. During an observation on 8/22/25 at 8:57 AM, R8 sat at the dining table in the common area of the yellow unit eating breakfast. R8 asked Certified Nurse Aide (CNA) G to warm up his eggs, they are ice cold. CNA G responded to him and told R8 that the microwave was broken. CNA G then turned and left the area. R8 did not finish his breakfast. During an interview on 8/22/25 at 9:15 AM, Dietary Manager (DM) O stated that there was a working microwave in the kitchen. During an interview on 8/26/25 at 9:10 AM, R8 recalled the incident on 8/22/25 (when his eggs were cold and he asked the aide to warm them up) and stated that CNA G sometimes did not help him. During an interview on 8/26/25 at 10:00 AM, the Administrator…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2025-06-13 · tag F0865 — failed to run a quality-improvement (QAPI) program — widespreadHave a plan that describes the process for conducting QAPI and QAA activities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility's Quality Assessment and Performance Improvement (QAPI) committee failed to identify and address issues and develop/implement appropriate plans of action in regard to 1) call light response time and care, 2) Grievances 3) MDS (minimum data set) late submissions and incorrect coding 4) antibiotic stewardship and infection control, 5) complete and accurate medical records, 6) available/updated policies and procedures annually reviewed, 7) and monitor nursing staff for compliance with nursing standards of practice. This deficient practice has the potential to affect all 74 residents who reside at the facility. Findings include: During an interview on 6/13/24 at 11:47 AM, The Nursing Home Administrator (NHA) was asked about her QAPI program and reported they have monthly QA meetings and are all learning together. The NHA reported she had access to the MDS (Minimum Data Set) Quality indicator report and will discuss them with the team. The NHA reported the report did not make sense when she first started a few months ago because it was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2025-06-13 · tag F0868 — widespreadHave the Quality Assessment and Assurance group have the required members and meet at least quarterly
What the surveyor found here — the official record, unedited, may be distressing
Based on interview and record review, the facility failed to have the required attendance of a Medical Director, or a designated physician at the facility's Quality Assessment/Improvement (QAPI) meetings at least quarterly resulting in the potential for lack of oversight of the quality assurance process and coordination of medical care that could impact 74 of 74 residents residing within the facility. Findings include: Review of the QAPI monthly sign in sheets from 6/2024 to 6/2025 revealed the Medical Director or designated physician was in attendance on 6/12/24, 8/5/24, and 4/9/25. This leaves 8 months with no physician representation for the QAPI meetings. In an interview on 6/13/25 at 3:25 PM, the Nursing Home Administrator (NHA) reported the facility has monthly QAPI meetings and has not had their meeting for June 2025 yet. The NHA did not have an answer to why there was no Medical Director present at least quarterly to the meetings.
- Potential for harm · Fcited before2025-06-13 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation has two Deficient Practice Statements (DPS) DPS #1 Based on interview and record review, the facility failed to ensure an annual review was completed of the Infection Control policy and procedures to verify adherence to current national standards of care. Findings: Review of the Infection Control Policy and program provided by the facility did not reflect if or when a review had been conducted to ensure the policy and program met current standards of care. On 6/11/25 at 1:04 PM. during the Infection Control task, an interview was conducted with Infection Preventionist (IP) L. IP L was asked to provide documentation the facility Infection Prevention policy and program was reviewed annually. IP L indicated this information would be provided. On 6/13/25 at 9:54 AM an interview was conducted with the Director of Nursing (DON). The DON was informed that the Infection Control policy provided by the facility did not indicate when the policy had been implemented or reviewed. The DON was informed IP L had…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2025-06-13 · tag F0881 — failed to use antibiotics responsibly — widespreadImplement a program that monitors antibiotic use.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to formulate and implement an effective antibiotic stewardship program with written protocols for antibiotic use, documentation, and a monitoring system to provide feedback and ensure adherence to the antibiotic stewardship program. Findings: Review of the undated Infection Control policy provided by the facility contained a section titled Antibiotic Stewardship. This section included information on what components may be included as part of an antibiotic stewardship program. However, the description of the facility's program did not consist of written antibiotic use protocols, a protocol when a resident is admitted to the facility while on antibiotic therapy, necessary documentation surrounding antibiotic use, or include a description of a system to provide feedback to the prescribing medical practitioner. On 6/11/25 at 1:04 PM an interview and record review were conducted with Infection Preventionist (IP) L. IP L described a process identifying an infection through signs and symptoms, initial treatment measures and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-06-13 · tag F0558 — failed to accommodate residents' needs and preferences — patternReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to answer call lights in a timely manner for one Resident (R224) and those who attended the Resident Council meeting. This deficient practice affects all residents who reside at the facility. Findings include: Review of the Resident Council Minutes dated 4/24/25 revealed call light concerns especially on the 2nd and 3rd shift. Number of Residents who share concern: *leave light on until need is met! No number or specific residents listed. There were 13 residents who were documented as attending the meeting. The meeting minutes were signed by the Nursing Home Administrator (NHA). Review of an email correspondence provided dated 4/25/25 revealed the Activities Director notified the previous Director of Nursing (DON) of the call light concerns. However, the issue of Call Lights has come up again. They feel that they are not being answered in a timely manner. Typically, 2nd or 3rd shift but can be all over the place. Both residents from [NAME] and Yellow…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-06-13 · tag F0636 — patternAssess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to transmit the Minimum Data Set (MDS) assessments timely for (R27, R35, R222 R224) of 4 residents reviewed for MDS transmissions. Findings include: Resident #27 (R27) Review of the MDS in the Electronic Medical Record (EMR) revealed R27 was due for her yearly annual assessment and had an ARD (assessment reference date)/Target date of 3/20/25. This assessment was completed on 6/5/25. Resident #35 (R35) Review of the MDS in the EMR revealed R35 was due to her yearly annual assessment and had an ARD (assessment reference date)/Target date of 5/4/25. This assessment was completed on 6/6/25. In an interview on 6/13/25 at 8:35 AM, MDS Coordinator/Registered Nurse (RN) Q confirmed R27 and R35's annual MDS assessments were over 120 days old. RN Q reported she was not sure what happened with R27's assessment but did find that R35's assessment was not flagged that it was due, or that it was late. RN Q reported R27 had an annual assessment that was missed and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-06-13 · tag F0684 — failed to provide proper treatment and quality of care — patternProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to 1) assess, monitor, and act upon abnormal findings, 2) have medications available timely after admission, 3) timely follow up to labs and/or diagnostics, and 4) document accurate skin assessments for three residents (R70, R224, and R6) of 4 residents reviewed for quality of care. Findings include: Resident #70 (R70) Review of the Electronic Medical Records (EMR) for R70 revealed he admitted to the facility on [DATE] and had diagnoses of chronic diastolic (congestive) heart failure (CHF), sepsis, pressure ulcer, and Alzheimer's disease. Review of the Minimum Data Set (MDS) dated [DATE] for R70 revealed in section A2105, R70's discharge status was 13. deceased and indicated R70 died in the facility. Review of the Nursing Progress notes for R70 dated [DATE] at 3:38 PM revealed R70 had a change of condition, and the Emergency Medical Services (EMS) was called. Resident observed unable to hold himself up in the chair and could not help during…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-06-13 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — patternProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure that one resident (R224) of two residents reviewed for bowel and bladder, who admitted to the facility continent of bowel and bladder, received timely assistance to maintain continence. Findings include: Resident #224 (R224) Review of a Face Sheet revealed R224 admitted to the facility on [DATE] with pertinent diagnoses of fusion lumbar spine, urinary tract infection (UTI), and fractured lumbosacral spine and pelvis. Review of the Minimum Data Set (MDS) dated [DATE] for R224 revealed she was always continent of bowel and bladder. R224 required substantial/maximal assistance for toilet transfers. Review of the Care Plan for R224 revealed: Focus: I have indwelling catheter, initiated on 5/30/25 and revised on 6/2/25 by the MDS Coordinator. The MDS reflects R224 is continent. Focus: At risk for infection related to indwelling catheter, initiated on 6/2/25. Focus: . ADL (activities of daily living) . Interventions: . TOILET USE: I…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-06-13 · tag F0756 — failed to review each resident's drug regimen — patternEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure that monthly pharmacy review irregularities and pharmacist recommendations were received and addressed by the physician for 2 of 5 residents (R1 and R17) reviewed for monthly pharmacy medication regimen reviews. Findings include: A review of the facility's Medication Regimen Review policy, last revised 6/1/24, revealed, 9. Facility should encourage physician/prescriber or other responsible parties receiving the MRR (Monthly Regimen Review) and the director of nursing to act upon the recommendations contained in the MRR. 9.1 For those issues that require physician/prescriber intervention, facility should encourage physician/prescriber to either accept and act upon the recommendations contained in the MRR or reject all or some of the recommendations contained in the MRR and provide an explanation as to why the recommendation was rejected . 9.2 The attending physician should document in the residents' health (medical) record that the identified…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 26 citations
- Potential for harm · Ecited before2025-06-13 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure medications were properly labeled in 1 of 3 medication carts (Yellow Neighborhood Medication Cart) and 1 of 2 medication rooms (Yellow Neighborhood Medication Room) inspected, potentially affecting 25 of 74 facility residents. Findings Include: During an observation on 06/12/25 at 11:10 AM, the Yellow Neighborhood Medication Cart was inspected Licensed Practical Nurse (LPN) F. The following observation and interview were made: - A box of Ketotifen fumarate ophthalmic solution labeled [Resident # 52's last name] 2-10-25 [R52's room number] was observed in the medication cart. However, the solution bottle in the box was not labeled with any information that would identify the resident who the bottle belonged to should it become separated from the box. Other single user bottles/vials in other boxes in the medication cart were all labeled with resident names and/or room numbers. - LPN F stated she did not know if the vials and/or bottles in boxes that were for single resident user should be labeled with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-06-13 · tag F0554 — isolatedAllow residents to self-administer drugs if determined clinically appropriate.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to assess one resident (R66) for self-administration of medication and failed to track and record medication use. Findings: Review of the Electronic Medical Record (EMR) reflected R66 was admitted to the facility 5/1/25 with pertinent diagnoses that included Acute Respiratory Failure, Chronic Obstructive Pulmonary Disease (COPD), and Emphysema. On 6/11/25 at 9:43 AM, R66 was observed in a recliner chair receiving supplemental oxygen through a nasal cannula. Also observed were a nebulizer machine, a device like a Continuous Positive Airway Pressure (CPAP) machine and an Albuterol multidose inhaler on the over-the-bed table next to the Resident. On 6/12/25 at 2:34 PM an observation and interview were conducted with R66 in his room. The Albuterol multi-use inhaler was again observed on the over the bed table next to R66. R66 reported he used the inhaler sometimes a couple of times a day. R66 reported staff had not asked him if he had used it or how often. R66 indicated staff never asked him anything about the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-06-13 · tag F0557 — isolatedHonor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to respect the dignity of one (R224) of two residents reviewed for dignity. Findings include: Resident #224 (R224) Review of the Minimum Data Set (MDS) dated [DATE] for R224 revealed she was always continent of bowel and bladder. R224 required substantial/maximal assistance for toilet transfers. In an interview on 6/10/25 at 3:10 PM, R224 reported she has had to wait for long periods of time for the call lights to be answered so she can get assistance with toileting. The longest time she waited for the call light to be answered was about an hour and soiled her pants because she could not wait that long. A couple staff at night will tell her to just go in her brief if she cannot hold it and not to worry about it. If you have to go, just go they told her. R224 reported it makes her feel bad when she wets inside her brief even though the staff are very kind about it and will clean her up. In an interview on 6/13/25 at 10:41 AM, the Director of Nursing (DON)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-06-13 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to accurately notify the physician/provider in a timely manner of a fall with injury for 1 of 2 residents (R15) reviewed for falls. Findings include: A review of R15's admission Record, dated 6/12/25, revealed they were a [AGE] year-old resident that was admitted to the facility on [DATE]. In addition, R15 had multiple diagnoses that included a traumatic subdural hemorrhage (brain bleed) with a loss of consciousness. A review of R15's Minimum Data Set (MDS) (a tool used for assessing a resident's care needs), dated 2/21/25, revealed a Brief Interview for Mental Status (BIMS) (a scale used to determine a resident's cognitive status) score of 15 which revealed R15 was cognitively intact. During an interview on 06/10/25 at 12:30 PM, R15's spouse stated R15 had been in the hospital on and off five times since November 2024. Even though R15's MDS indicated he was cognitively intact, his spouse was interviewed because he had just returned to the facility after…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-06-13 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to report an allegation of neglect to the state survey agency for 1 of 19 sampled residents (R1). Findings include: A review of the facility's Abuse, Neglect and/or Misappropriation of Resident Funds or Property and Exploitation Prohibition policy and procedure, revised February 2025, revealed, Neglect is the failure of the facility, its employees or service providers to provide goods and services to a resident that are necessary to avoid physical harm, pain, mental anguish, or emotional distress . Serious Bodily Injury means an injury involving extreme physical pain . requiring medical intervention such as surgery, hospitalization, or physical rehabilitation . A review of the facility's Abuse, Neglect and/or Misappropriation of Resident Funds or Property and Exploitation Prohibition policy and procedure, revised February 2025, further revealed, The Administrator or his/her designee will notify the State Agency and any other agencies (i.e., law…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-06-13 · tag F0628 — isolatedProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to appropriately transfer and/or discharge two residents (R69, R70) of two residents reviewed for discharges. Findings include: Resident #69 (R69) Review of the MDS dated [DATE] for R69 revealed in section A2105, R69's discharge status was 04. Short-Term General Hospital (acute hospitals, IPPS), indicating R69 was discharged to the hospital. Review of a Nursing Progress note dated [DATE] for R69 revealed he was discharged with his son to an Assisted Living Facility. Review of a document titled Discharge Instructions dated [DATE] for R69 revealed: admission (sic) In Progress, with no locked date. The document was not complete with the reason for the discharge and where the resident was discharged to, and no document signed by the resident indicating he or his representative acknowledged or received discharge information/instructions. No Home Care Agency information was documented. No other discharge form was in the electronic medical record (EMR). Review…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-06-13 · tag F0640 — isolatedEncode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to accurately code the Minimum Data Set (MDS) for two Residents (R70 and R69) of three residents reviewed for closed records. Findings include: Resident #70 (R70) Review of the MDS dated [DATE] for R70 revealed in section A2105, R70's discharge status was 13. deceased and indicated as a death in the facility. Review of the Electronic Medical Records (EMR) for R70 revealed the resident had a change of condition and the Emergency Medical Services (EMS) was called. There was no documentation to show the resident left the facility and no documentation to show he died in the facility. In an interview on [DATE] at 8:35 AM, MDS Coordinator/Registered Nurse (RN) Q reported R70 did go to the hospital and died there. R70 should not have been documented as a death in the facility. R70 acknowledged there were no transfer forms in the EMR indicating R70 left the facility accompanied by EMS. Resident #69 (R69) Review of the MDS dated [DATE] for R69 revealed in section…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-06-13 · tag F0644 — isolatedCoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to complete an annual Preadmission Screening/Annual Resident Review (PASARR) Level I Screening and Level II Evaluation timely for 1 of 1 resident (R9) reviewed. Findings include: A review of R9's admission Record, dated 6/12/24, revealed they were a [AGE] year-old resident admitted to the facility on [DATE]. In addition, R9 had multiple diagnoses that included dementia, depression, and narcissistic personality disorder. A review of R9's medical record, dated 5/1/24 to 6/11/25, revealed R9 last had a PASARR Level II Evaluation completed on 5/15/24. However, there was not any documentation in R9's medical record that a PASARR Level I Screening and/or Level II Evaluation had been completed since then (they should have been completed prior to 5/15/25). During an interview on 06/11/25 at 02:10 PM, Social Worker (SW) A stated per her tracking tool R9's PASARR Level I Screening was due on 5/1/25. She stated she knew it was late, but had not completed it yet. A…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-06-13 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to develop and implement a person-centered Care Plan for one (R224) of two residents reviewed for Care Plans. Findings include: Resident #224 (R224) Review of a Face Sheet revealed R224 admitted to the facility on [DATE] with pertinent diagnoses of fusion lumbar spine, urinary tract infection (UTI), and fractured lumbosacral spine and pelvis. Review of the Minimum Data Set (MDS) dated [DATE] for R224 revealed she was always continent of bowel and bladder. R224 required substantial/maximal assistance for toilet transfers. Review of the Care Plan for R224 revealed: Focus: I have indwelling catheter, initiated on 5/30/25 and revised on 6/2/25 by the MDS Coordinator. The MDS reflects R224 is continent. Focus: At risk for infection related to indwelling catheter, initiated on 6/2/25. Focus: ADL (activities of Daily Living) Self Care Performance . Interventions/Tasks: TOILET USE: I require 1 staff participation to use toilet, initiated 5/30/25 and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-06-13 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to revise the Care Plan for two facility residents (R66 and R26) who had documented changes in care following admission to the facility. R66 Review of the Electronic Medical Record (EMR) reflected R66 was admitted to the facility 5/1/25 with pertinent diagnoses that included Acute Respiratory Failure and Chronic Obstructive Pulmonary Disease (COPD) On 6/11/25 at 9:43 AM and again on 6/12/25 at 2:34 PM, R66 was observed in a recliner chair with an Albuterol multidose inhaler on the over-the-bed table next to the Resident. R66 reported he used the inhaler sometimes a couple of times a day. R66 reported staff had not asked him if he had used it or how often. R66 indicated staff never asked him anything about the inhaler. Review of the EMR Doctor's Orders reflected an order for Ventolin HFA Inhalation Aerosol Solution 90 micrograms (mcg) (Albuterol Sulfate) 2 puff inhale orally every 6 hours as needed for COPD/wheezing. May leave at bedside with a start date of 5/5/25. Review of the Care Plan for R66 did not reflect…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-06-13 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to maintain complete and accurate medical records for 1 of 19 sampled residents (R1). Findings include: R1 A review of R1's admission Record, dated 6/12/25, revealed they were a [AGE] year-old resident admitted to the facility on [DATE]. In addition, R1's admission Record revealed they had multiple diagnoses that included cerebral palsy, epilepsy, abnormal posture, torticollis (a rare condition in which the neck muscles contract causing the head to twist to one side), and scoliosis. During an interview on 06/12/25 at 09:50 AM, R1 stated through short statements and yes/no answers that in February 2025 she rolled out of bed while staff were doing a bed bath. She stated staff rolled her to the side and she kept going until she was on the floor. R1 stated one staff member was present and giving her the bed bath. She stated usually only one staff member provides care to her, including bed baths. R1 denied the facility uses two staff members for her care. R1…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-04-23 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation is related to MI00152071. Based on interview and record review, the facility failed to maintain appropriate infection control practices for 1 of 11 residents reviewed (R7) and for 1 of 3 facility units (Blue Neighborhood), potentially affecting 18 of 70 residents. Findings include: R7 A review of R7's admission Record, dated 4/18/25, revealed they were a [AGE] year-old resident admitted to the facility on [DATE] with multiple diagnoses that included an infection of the left knee prosthesis. A review of R7's Minimum Data Set (MDS) (a tool used for assessing a resident's care needs), dated 1/11/25, revealed a Brief Interview for Mental Status (BIMS) (a scale used to determine a resident's cognitive status) score of 15 which revealed R7 was cognitively intact. During an interview on 4/17/25 at 10:45 a.m., R7 stated they were sent to the hospital via ambulance the morning of 1/11/25 because the night nurse had left their PICC line uncapped (i.e., no cap on the end of the line to prevent bacteria and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-04-23 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation is related to MI00152071. Based on interview and record review, the facility failed to maintain complete and accurate medical records for 1 of 11 residents reviewed (R7). Findings include: A review of R7's admission Record, dated 4/18/25, revealed they were a [AGE] year-old resident admitted to the facility on [DATE] with multiple diagnoses that included an infection of the left knee prosthesis. A review of R7's Minimum Data Set (MDS) (a tool used for assessing a resident's care needs), dated 1/11/25, revealed a Brief Interview for Mental Status (BIMS) (a scale used to determine a resident's cognitive status) score of 15 which revealed R7 was cognitively intact. During an interview on 4/17/25 at 10:45 a.m., R7 stated they were sent to the hospital via ambulance the morning of 1/11/25 because the night nurse had left their PICC line (peripherally inserted central catheter- a line inserted into a peripheral site (usually the upper arm) and extends into a large vein that leads into the heart) uncapped…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-02-13 · tag F0684 — failed to provide proper treatment and quality of care — patternProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review, the facility failed to accurately assess, monitor and treat wounds for 3 Residents (R1, R2 and R3) of 3 residents reviewed for wound care. Findings included: Review of R1's face sheet dated 2/12/25 revealed he was a [AGE] year-old male admitted to the facility on [DATE] and had diagnoses that included: encounter for other orthopedic aftercare, infection of amputation stump, osteomyelitis, muscle weakness, need of assistance with personal care and obesity. R1 was his own responsible party. Review of R1's Skin assessment dated [DATE] revealed that he and a left knee surgical incision. (no description). Review of R1's orders revealed, 1/4/25, reinforce dressing if staining, if saturation noted please contact ortho (orthopedic) PA (physician assistant). Do not remove dress for any reason unless discussed with ortho PA. Review of R1's surgical note dated 1/8/25 Revealed, He states that he is doing okay, patient says they are using a sit to stand at his nursing…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-10-29 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY This citation pertains to intake #MI00147647. Based on interview and record review, the facility failed to report an allegation of abuse timely for 1 resident (Resident #101), of 3 residents reviewed for abuse. Findings include: Review of an admission Record revealed Resident #101 (R101) admitted to the facility on [DATE] with pertinent diagnoses which included dementia and anxiety. Review of R101's Facility Reported Incident (FRI) Investigation Report, MI-FRI #00057977, revealed R101's allegation of abuse was discovered on 10/10/2024 at 12:30 PM, the Nursing Home Administrator (NHA) was notified of the allegation on 10/10/2024 at 3:41 PM, and the incident was reported to the State of Michigan on 10/10/2024 at 9:54 PM. In an interview on 10/28/2024 at 1:28 PM, Regional Nurse Consultant C reported she was assisting at the facility on 10/10/2024. Regional Nurse Consultant C reported R101 told the facility Nurse Practitioner at approximately 11:30 AM on 10/10/2024 that he had been assaulted by staff the previous…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-06-27 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to maintain sanitary conditions in the kitchen, resulting in the potential to spread food borne illnesses to all residents that consume food from the kitchen. Findings include: During an initial tour of the walk-in cooler, at 9:44 AM on 6/24/24, it was observed that half empty box of nutritional shakes was found on the bottom storage rack. When asked if there was a date on the box of shakes, Certified Dietary Manager (CDM) J was unable to find one and stated that typically the box is dated for 14 days. A review of the items stated it was good for 14 days after thaw. When asked if the shakes are placed directly into the cooler upon receiving, CDM J stated they are first put in the freezer. During a tour of the Blue Pantry, starting at 10:23 AM on 6/24/24, it was observed that a container holding a dozen nutritional drinks were found in the refrigeration unit with no date to indicate discard. A review of the manufacturer's directions state the item is good 14 days from thaw. Further review found an open container…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-06-27 · tag F0658 — failed to meet professional standards of care — patternEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to 1.) Administer controlled medications following a physician's order and professional standards of practice and 2.) Ensure that medications were administered following the physician-ordered parameters for 4 residents (Resident #1, Resident #14, Resident #32, and Resident #57), reviewed for medication administration, resulting in medication errors and the withholding of medications without a physician's order. Findings include: Resident #1 (R1): Review of an admission Record revealed R1 was a [AGE] year-old female, admitted to the facility on [DATE], with pertinent diagnoses which included: spastic quadriplegic cerebral palsy. Review of R1's Order Summary revealed, Norco Oral Tablet 10-325 MG (Hydrocodone-Acetaminophen) Give 1 tablet by mouth three times a day for pain -Start Date-11/28/2023. To be administered at 5:00 AM, 12:00 PM, and 8:00 PM. Review of R1's Controlled Substance Record revealed on 6/20/24 R1 received a dose of Norco at…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-06-27 · tag F0695 — failed to provide proper breathing / tracheostomy care — patternProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to follow its established protocol to provide residents with clean oxygen delivery equipment and to monitor oxygen levels for one resident (Resident #11) of 3 residents reviewed. Findings include: Resident #11 (R11): Review of an admission Record reflected R11 was a [AGE] year-old female, last admitted to the facility on [DATE]. During an observation on 06/24/24 at 11:10 AM, R11 sat up in bed awake and alert. R11 reported using oxygen at night while sleeping. The oxygen tubing and bottle of water to humidify the oxygen were dated 06/05/24. During an observation on 06/25/24 at 7:09 AM R11 laid resting in bed with eyes closed and received oxygen via a nasal cannula. The oxygen tubing and bottle of water to humidify the oxygen were dated 06/05/24 and the bottle of water was empty. During an interview on 06/25/24 at 9:30 AM the Director of Nursing (DON) stated the all oxygen tubing and equipment are changed out weekly by third shift staff.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-06-27 · tag F0755 — failed to provide safe pharmacy services — patternProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to operationalize policies and procedures and have a functional system in place for controlled substances to ensure that they were accounted for, dispensed, and disposed of in a sensical manner, resulting in the potential for drug diversion and the misappropriation of property. Findings include: Resident #65 (R65): During an observation and interview on [DATE] at 7:52 AM, the 200 Hall Registered Nurse (RN) A (night shift nurse) and Licensed Practical Nurse (LPN) D (oncoming nurse) were exchanging report and destroying a Schedule II narcotic (Norco (Hydrocodone/acetaminophen)). A blister pack of Norco 5/325 mg tablets had 23 tablets left from a 30-count blister pack for Resident #65 (R65). Both nurses entered the medication storage room and RN A popped the 23 tablets into his hand and discarded them into the drug buster bottle (a medication disposal system that quickly turns most non-hazardous medications into a non-toxic slurry that can be…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-06-27 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to 1) Implement Enhanced Barrier Precautions for residents with chronic wounds or indwelling medical devices to prevent, recognize, and control the onset and spread of infection among residents and 2) Investigate, document surveillance of, and implement preventative measures to address an outbreak of a respiratory illness among residents. Findings include: OUTBREAK INVESTIGATION Review of the Infection Prevention and Control Program revealed that in March 2024 there were 9 positive cases of Influenza A. On 06/24/2024 at 10:26 AM a request for a copy of any Line Lists and Outbreak Investigations was requested via email. There was no Line Lists or Outbreak Investigations received prior to the Infection Prevention and Control Program Review. During an interview on 06/27/2024 at 10:00 AM, the Infection Control Program was reviewed with Director of Nursing (DON) and Registered Nurse/Consultant (RNC) L. RNC L and DON were unable to locate/provide any additional outbreak investigation documentation related to the March 2024…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-06-27 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide timely care for two residents (Resident #1 and Resident #53) of three residents reviewed, who are dependent on staff to meet their needs. Findings include: Resident #1(R1): Review of an admission Record revealed R1 was a [AGE] year old female, last admitted to the facility on [DATE], with pertinent diagnoses of quadriplegic cerebral palsy and difficulty speaking. Review of a Brief Interview for Mental Status (BIMS) reflected a score of 13 out of 15 indicating R1 was cognitively intact despite not always being able to communicate her needs. R1 was completely dependent on staff for Activities of Daily Living (ADL) such as bathing, going to the bathroom, getting dressed, and eating. During an observation on 06/25/24 at 7:24 AM, the call light monitoring system showed that the call light in R1's room had been activated at 6:57 AM and remained on. During an interview on 06/25/24 at 7:28 AM, R1's call light remained on and she laid in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-06-27 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to 1.) Provide care following professional standards of practice and facility policy to prevent the development of an avoidable pressure injury and 2.) Promptly notify the family/emergency contact and provider of a newly-identified pressure injury for one resident (Resident #10) out of 6 residents reviewed for alterations in skin integrity/pressure injuries, resulting in the development of a pressure injury and a delay in treatment. Findings include: Resident #10 (R10): Review of an admission Record revealed R10 was a [AGE] year-old female, admitted to the facility on [DATE], with pertinent diagnoses which included: Review of a Minimum Data Set (MDS) assessment for R10, with a reference date of 3/14/24 revealed in Section C-Cognitive Patterns that R10 was severely cognitively impaired. Review of Section M-Skin Conditions revealed R10 did not have a pressure ulcer/injury, a scar over bony prominence, or a non-removable dressing/device. R10 was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-06-27 · tag F0688 — failed to keep residents mobile / prevent decline — isolatedProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure that a resident with limited mobility received appropriate/recommended equipment for one resident (Resident #10) out of 6 residents reviewed for range of motion, positioning, and mobility. Findings include: Resident #10 (R10): Review of an admission Record revealed R10 was a [AGE] year-old female, admitted to the facility on [DATE], with pertinent diagnoses which included: Review of a Minimum Data Set (MDS) assessment for R10, with a reference date of 3/14/24 revealed in Section C-Cognitive Patterns that R10 was severely cognitively impaired. Review of R10's Functional Abilities and Goals dated 6/15/24 revealed that R10 was dependent on staff for bathing, dressing, toileting, and mobility. Review of R10's Screen Request for Potential Risk or Intervention and Therapy Orders dated 10/6/22 revealed the therapy department provided dumped (seat slope/recline), high back w/c (wheelchair)-10/7/22. The wall in R10's room held a picture of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-06-27 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation, interview, and record review, the facility failed to discard expired medications for 1 of 3 medication carts reviewed, from a total 6 medication carts, resulting in the residents receiving medications that are expired and/or have reduced efficacy. Findings include: During an observation and interview on 6/26/24 at 8:00 AM, the 200 hall Medication cart had a bottle of eye drops with an opened date of 5/12/24, a bottle of nasal spray with a date opened of 5/2/24, a Lantus multi dose vial with an opened date of 5/10/24 and another Lantus multi dose vial with an open date of 5/8/24. Licensed Practical Nurse (LPN) D reported she was not sure of the expiration dates of the medications once they were opened but believed it was around 28 days. Review of an Insulin Storage Parameters document provided by the facility revealed Lantus is to be discarded 28 days after opening. Ophthalmic Solutions Storage Parameters: Eye medication bottles/tubes with accelerated expiration dates must be dated/initialed upon opening. Follow manufacturers instructions, or facility policy.
- Potential for harm · Ecited before2023-06-29 · tag F0684 — failed to provide proper treatment and quality of care — patternProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to 1.) ensure residents received consistent and comprehensive physician ordered care, 2.) notify the physician a change in condition, and 3.) ensure residents received care in accordance with professional standards for medication administration, in 3 residents (Resident #51, #55, and #6,) reviewed for quality of care, resulting in a delay in treatment and the potential for the worsening of a medical condition and residents not attaining or maintaining his or her highest practicable level of wellbeing. Findings: Resident #51 (R51) Review of an admission Record revealed R51 was a [AGE] year-old female, originally admitted to the facility on [DATE], with pertinent diagnoses which included: atrial fibrillation (abnormal beathing of the heart). Review of R51's Nurses Notes dated 5/2/2023 at 9:00 AM revealed, Resident came to nurse this morning and c/o (complained of) not feeling good. Resident pale and diaphoretic (excessive sweating due to an underlying…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-06-29 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure proper storage of medication in 1 of 2 medication carts on the [NAME] Unit for 2 residents (Resident #28 and #36), resulting in the potential for diversion and/or misappropriation of medication. Findings: Resident #28 (R28) Review of an admission Record revealed R28 was a [AGE] year-old male, originally admitted to the facility on [DATE], with pertinent diagnoses which included: lung disease, heart disease, kidney disease, diabetes, and opioid dependence. Review of R28's Medication Administration Record (MAR) revealed R28 was to receive the following medications the morning of 6/27/23: *Norco Tablet 10-325 MG (milligram) (HYDROcodone-Acetaminophen) Give 1 tablet by mouth every morning and at bedtime for pain (controlled drug/narcotic medication) *AmLODIPine Besylate Tablet Give 10 mg by mouth in the morning for high blood pressure. *Celecoxib Capsule 200 MG Give 200 mg by mouth in the morning for arthritis pain *Ferrous Sulfate…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record. 1 Medicare payment denial on record.
- Medicare payment denial — starting 2025-07-11 for 19 days
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to TRINITY HEALTH — 19 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 1 of 5 | 3.3 | -2.3 vs chain |
| Health inspection | 1 of 5 | 3.0 | -2.0 vs chain |
| Staffing | 3 of 5 | 4.0 | -1.0 vs chain |
| Quality measures | 3 of 5 | 3.7 | -0.7 vs chain |
The other 18 homes this chain runs (chain average 3.3★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| TRINITY CONTINUING CARE SERVICES | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 10/01/2022 |
| KRAMER, TINA | Individual | W-2 MANAGING EMPLOYEE | — | since 09/13/2021 |
| CARTER, BENJAMIN | Individual | CORPORATE DIRECTOR | — | since 10/01/2022 |
| HAMILTON-CRAWFORD, JANICE | Individual | CORPORATE DIRECTOR; CORPORATE OFFICER | — | since 10/01/2022 |
| HANDY, JOANNE | Individual | CORPORATE DIRECTOR | — | since 10/01/2022 |
| HENKEL, ARTHUR | Individual | CORPORATE DIRECTOR; CORPORATE OFFICER | — | since 10/01/2022 |
| JONES, BEVERLY | Individual | CORPORATE DIRECTOR | — | since 10/01/2022 |
| MINNIX, WILLIAM | Individual | CORPORATE DIRECTOR | — | since 10/01/2022 |
| POOLE, LEJON | Individual | CORPORATE DIRECTOR | — | since 10/01/2022 |
| TAG, ANNA MARIE | Individual | CORPORATE DIRECTOR; CORPORATE OFFICER | — | since 10/01/2022 |
| TAPIA, MARJORIE | Individual | CORPORATE DIRECTOR | — | since 10/01/2022 |
| VILLARRUEL, ANTONIA | Individual | CORPORATE DIRECTOR | — | since 10/01/2022 |
| WELLS, DEWAYNE | Individual | CORPORATE DIRECTOR | — | since 10/01/2022 |
| BOWENS, MARCUS | Individual | CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL | — | since 10/01/2022 |
| HARVEY, TAMMY | Individual | CORPORATE OFFICER | — | since 07/01/2008 |
| HOOYENGA, JUDY | Individual | CORPORATE OFFICER | — | since 07/01/2008 |
| MURRAY, MANDI | Individual | CORPORATE OFFICER | — | since 10/01/2022 |
| PARKER, TIMOTHY | Individual | CORPORATE OFFICER | — | since 07/01/2019 |
| LATOVICK, PAMELA | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | since 10/01/2022 |
CMS files one row per role, so the 23 rows in the source record cover these 19 parties — each is shown once here with every role it holds. Nothing is omitted.
1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $899K paid to related parties (affiliated landlords or management companies) in its most recent cost report.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2024. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2024). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in MI
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Michigan Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 235373. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-06-13, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.