No sales calls · nothing personal collected unless you ask us to · no facility pays to be here
Text size
Contrast

Liberty Commons Nursing & Rehabilitation Center of

2315 Highway 242 North, Benson, NC 27504 · For profit - Corporation · 100 certified beds · (919) 207-1717 Medicare & Medicaid certified

Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Resident-funds citation (F0565)Behavioral-health or dementia-care citation — no harm found (F0758)2 immediate-jeopardy citations1 actual-harm citation CMS recorded as corrected before the inspection ended (past non-compliance)$15,593 in federal fines
Insights

This home has serious findings on its record. Read them closely before you consider it.

Worth asking about
  • it has a citation for mishandling residents’ money or property (F0565)
  • inspectors cited 2 immediate-jeopardy problems — the most serious level
  • inspectors recorded 1 serious finding as past non-compliance — the problem was found, fixed, and verified before the survey closed, so it is history rather than a current condition, but it is still worth asking what changed
  • a high number of inspection citations overall (37) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $15,593 in federal fines (most recent 2023-12-08)
  • its independent health-inspection rating is low (2/5)
  • its payroll-based staffing rating is low (2/5)
  • about 28% of its spending goes to commonly-owned related companies

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

2/5
CMS overall
2 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 2 of 5
Quality measuresSelf-reported by the facility 3 of 5

Location & what’s nearby

Hospital
Urgent care / clinic
(919) 894-2011 · Call to confirm hours
Pharmacy
1302 N Johnson St · (919) 207-1446 · Call to confirm hours
Grocery
Food Lion1.9 mi
700 E Parrish Dr · (919) 894-0252 · Call to confirm hours
Park
1302 N Johnson St · (919) 894-5117 · Typically dawn to dusk
Place of worship
669 Tarheel Rd · (919) 550-3733

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 3 of 5
Long-stay residentspeople who live here 4 of 5
Short-stay residentsrehab / post-hospital 3 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 2 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating2★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased5.2%15.6%15.4%better
Long-stay residents who lose too much weight11.0%7.2%5.4%worse
Long-stay residents with a catheter left in their bladder1.7%0.7%0.9%worse
Long-stay residents with a urinary tract infection1.4%2.3%2.0%better
Long-stay residents with depressive symptoms57.8%5.9%6.5%check this — see note marked dagger below the table
Long-stay residents who were physically restrained0.0%0.0%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury4.4%3.5%3.3%worse
Long-stay residents whose ability to walk worsened14.1%18.3%16.1%better
Long-stay residents on antianxiety or hypnotic medication14.5%21.3%18.9%better
Long-stay residents given the seasonal flu vaccine96.1%94.1%95.3%typical
Long-stay residents with pressure ulcers7.2%5.5%4.7%worse
Long-stay residents with worsening bladder/bowel control26.8%20.7%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table9.0%14.0%17.1%better
Short-stay residents who newly got an antipsychotic medication1.4%1.4%1.4%typical
Short-stay residents given the seasonal flu vaccine97.2%78.1%79.4%better
Short-stay residents rehospitalized after admission29.1%22.9%22.6%worse
Short-stay residents with an outpatient ER visit9.5%12.9%12.0%better

This value is several times the typical-state benchmark. It can be real, or it can be a coding artifact in what the facility submitted. Weigh it against the inspection record above.

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

56.5% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 236 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

56.5%U.S. median 51.5%
Got home and stayed home
10.9%U.S. median 10.7%
Went back to hospital
56.0%U.S. median 56.6%
Met the expected recovery
0.34U.S. median 0.31
Therapy hours / resident / day
0.20hours / resident / day
Physical therapy
0.10hours / resident / day
Occupational therapy
0.04hours / resident / day
Speech therapy

Met the expected recovery: 56.0% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 100 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.34 therapist hours per resident per day in 2026Q1 — more than 57% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 14% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF56.5%CMS range 51.0–61.851.5%Oct 2022–Sep 2024better than U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF10.9%CMS range 7.3–14.010.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge56.0%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge59.0%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge52.0%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified99.3%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting98.4%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay1.4%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened2.7%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization6.1%CMS range 3.6–8.87.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.981.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.43
RN hours/ resident / day
1.01
LPN hours/ resident / day
2.01
Aide hours/ resident / day
3.44
Total nurse hours/ resident / day
0.24
RN hoursweekends
50.5%
Total nursing turnover
45.5%
RN turnover

How full it usually is: this home is certified for 100 beds and averages 94.6 residents a day — about 95% occupied, or roughly 5 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.44 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.43 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.01 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.13 hrs/resident/day on weekends vs 3.57 on weekdays — 12% thinner on weekends. RN hours go from 0.50 to 0.24 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 50% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

7
deficiencies at the latest standard inspection (2025-11-20)
6
at the previous standard inspection (2024-07-12)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

37 citations, most serious first. The 13 most serious are shown; the remaining 24 are one tap away and print in full.

  • Immediate jeopardy · J2023-12-08 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, resident, staff, paramedic, and physician interview the facility failed to notify the physician regarding a significant change in condition for one (Resident # 3) of two sampled residents. On the morning of 9/27/23 Nurse Aide #1 and Nurse #3 observed signs Resident # 3 was experiencing a significant change in condition including a low blood pressure, slurred speech, sluggishness, inability to carry on a conversation per his norm, inability to help in his care per his norm, and bloody urine in his catheter. The physician was not notified when staff noted the change in condition. Resident # 3 was found in the afternoon on 9/27/23 unresponsive, with a temperature reading of 102 Fahrenheit, and using accessory respiratory muscles to breathe (muscles other than the diaphragm and muscles within the rib cage which are used in labored breathing.) Resident #3's condition had declined to the point where Emergency Medical Services (EMS) was called, and Resident # 3 was transferred to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · J2023-12-08 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, resident, staff, paramedic, and physician interview the facility failed to effectively assess and address a significant change in condition for one (Resident # 3) of two sampled residents whose condition necessitated Emergency Medical Services (EMS) to be called. Resident # 3 had a history of sepsis (when an infection triggers widespread inflammation in a person's body which can lead to organ damage) and on the morning of 9/27/23 Nurse Aide #1 and Nurse #3 observed Resident # 3 was experiencing a change in condition prior to the lunch meal that included: a low blood pressure, slurred speech, sluggishness, inability to carry on a conversation per his norm, inability to help in his care per his norm, and bloody urine in his catheter. Resident # 3 was found in the afternoon on 9/27/23 unresponsive, with a temperature reading of 102 degrees Fahrenheit, and using accessory respiratory muscles to breathe (muscles other than the diaphragm and muscles within the rib cage which are…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2023-04-21 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, physician, and staff interviews, the facility failed to prevent an accident when Nurse Aide #2 performed a standing pivot transfer with Resident #11 instead of the care planned slide board transfer which caused her left leg to twist and resulted in a nondisplaced (not out of place) medial malleolus fracture (fracture of the inner bone of the ankle) and transversely oriented (bone broken perpendicular to its length). This was for 1 of 6 residents reviewed for accidents (Resident #11). The findings included: Resident #11 was admitted to the facility on [DATE] with diagnoses including diabetes mellitus, coronary artery disease, and heart failure. Review of the care plan dated 11/18/21 for Resident #11 revealed she had an activities of daily living (ADL) self-care performance deficit related to activity intolerance and fatigue. Interventions included: staff assistance with slide board for transfers and use slide board assistive device to transfer. The quarterly Minimum Data Set (MDS)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Past Non-Compliance
  • Potential for harm · E2025-11-20 · tag F0565 — failed to support the resident council — pattern
    Honor the resident's right to organize and participate in resident/family groups in the facility.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, and interviews with residents and staff, the facility failed to resolve repeat concerns and/or to communicate the facility's efforts to address concerns voiced during organized resident group meetings (Resident Council and Dietary Council) related to call-light response times, housekeeping services, and dietary services during 6 of 6 monthly meetings (May 2025, June 2025, July 2025, August 2025, September 2025, and October 2025).The findings included:Resident Council Meeting Minutes dated 5/28/2025 included concerns related to housekeeping services, ice, water, snacks, call light strings needing to be fixed, and a resident being told that there was no gauze in the facility. The minutes indicated that Dietary had been marked off the agenda and no dietary concerns were included in the Resident Council minutes. The Resident Council Communication Form attached to the 5/28/2025 meeting minutes indicated the concerns about strings on call lights and a lack of gauze in the building were the only issues addressed. There was no documentation showing that dietary…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-11-20 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to accurately code a Minimum Data Set Assessment for prosthetics for 1 of 24 residents reviewed for accuracy of assessments (Resident #12).The findings included:Resident #12 was admitted to the facility on [DATE] with diagnoses which included bilateral below the knee amputations and hemiplegia (paralysis on one side of the body) and hemiparesis (partial weakness on one side of the body) following cerebral infarction. Review of Resident #12's care plan with a revision date of 6/4/25 revealed a focus for bilateral below the knee amputations and the use of bilateral prosthetic legs. Review of Resident #12's quarterly Minimum Data Assessment (MDS) dated [DATE] revealed he was not coded for limb prothesis. During an interview with the MDS Coordinator on 11/19/25 at 4:42 pm, she stated the MDS should have indicated Resident #12 had bilateral below the knee prosthetics and this had been an error. She verified that the Minimum Data Set Assessment was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-11-20 · tag F0655 — isolated
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to include the use of supplemental oxygen on the baseline care plan for 1 of 2 residents reviewed for baseline care plans (Resident #54).Findings included:A review of Resident #54's hospital's Discharge summary dated [DATE] did not indicate the use of oxygen while Resident #54 was in the hospital.Resident #54 was admitted to the facility on [DATE]. Diagnoses included atherosclerotic heart disease and chronic idiopathic (unknown cause) venous hypertension with ulcers to both lower legs.Nursing documentation dated 11/10/2025 at 8:58pm by Nurse #2 recorded Resident #54 was receiving oxygen by nasal cannula oxygen.Resident # 54's baseline care plan dated 11/12/2025 included focus areas for pressure ulcers and non-pressure ulcer wound care, use of pain medications and anti-anxiety medications and the use of a peripheral inserted central catheter (PICC) for administration of intravenous antibiotics. The use of oxygen was not included as a focus area on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-11-20 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to complete quarterly smoking assessments for 1 of 1 resident reviewed for smoking (Resident #23).The findings included: Review of the facility's smoking policy dated 2/2025 revealed a smoking assessment must be completed upon admission, quarterly, and upon changes in the resident's condition. Resident #23 was admitted to the facility on [DATE] with diagnoses which included hypertension, muscle weakness, dementia, and blindness in one eye. Review of Resident #23's annual Minimum Data Set (MDS) dated [DATE] revealed the resident was coded for tobacco use. Review of Resident #23's quarterly MDS dated [DATE] revealed the resident was moderately cognitively impaired and needed assistance for most activities of daily living (ADL). The MDS indicated Resident #23's mobility device was a wheelchair. Resident #23 was coded for tobacco use. Review of Resident #23's smoking assessments revealed smoking assessments were completed on 2/28/25 and 11/13/25.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-11-20 · tag F0694 — isolated
    Provide for the safe, appropriate administration of IV fluids for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observations, and staff and Physician interviews, the facility failed to perform a weekly dressing change to a resident's peripherally inserted central catheter (PICC), a long, thin tube inserted through a vein in your arm and passed through the larger veins near your heart to deliver medication and/or treatment, as ordered for 1 of 1 resident sampled for receiving antibiotics intravenously (inside the vein) through a PICC line (Resident #54). Findings included:Resident #54 was admitted to the facility on [DATE] and diagnoses included chronic idiopathic (cause unknown) venous hypertension with ulcers to both lower legs. A review of the hospital's Discharge summary dated [DATE] included an order to flush the PICC line with heparin 10 units per milliliter every 12 hours. There were no orders for PICC dressing change. Physician orders dated 11/10/2025 included an order to change PICC line dressing with sterile procedure weekly and as needed, measure the length of the exposed catheter to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-11-20 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observations, and resident and staff interviews, the facility (a) failed to obtain a physician order for the use of oxygen and (b) failed to place signage outside the resident's door indicating the use of oxygen for 1 of 2 residents reviewed for oxygen use (Resident #54).Findings included:(a) Resident #54 was admitted to the facility on [DATE] and diagnoses included atherosclerotic heart disease. A review of the hospital discharge orders dated 11/10/2025 did not include orders for oxygen therapy for Resident #54. A review of the physician progress notes included no record of Resident#54 receiving oxygen.In an interview with Nurse #1 on 11/18/2025 at 4:50pm, she stated the assigned team leader on 11/10/2025 was responsible for entering the oxygen order. In a follow-up interview with Nurse #1 on 11/20/2025 at 7:50 am, she stated she was the nurse assigned to Resident #54 on 11/10/2025 and was unable to recall receiving report from the hospital that Resident #54 was receiving oxygen or that…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-12 · tag F0645 — isolated
    PASARR screening for Mental disorders or Intellectual Disabilities
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews with staff and record review, the facility failed to ensure 1 of 1 resident (Residents #58) who had diagnoses of schizophrenia and anxiety had a Preadmission Screening and Resident Review (PASRR) prior to admission. The findings were: The North Carolina Medicaid Uniform Screening Tool (NC MUST) record for Resident #58 revealed the resident had a Level II PASRR for serious mental illness in place from 4/02/15 through 3/29/22. On 3/30/22 Resident #58 was changed to a Level I PASRR. There was no evidence a PASRR screening was conducted since 3/30/22. Resident #58 was admitted to the facility on [DATE] with diagnoses including schizophrenia and anxiety disorder. Review of Resident #58's quarterly Minimum Data Set (MDS) dated [DATE] revealed he had severe cognitive impairment, no behaviors, had diagnoses of schizophrenia and anxiety disorder, and had not received psychotropic medication in the past 7 days. Review of Resident #58's progress notes revealed a note by the Social Worker dated 6/18/24…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-12 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff interviews, and a physician interview, the facility failed to ensure a collected urine specimen was delivered to the laboratory for an analysis for 1 of 1 resident reviewed for urinary tract infections and urinary catheters. This resulted in another urine specimen having to be collected for analysis and delayed the start of treatment for a urinary tract infection (Resident #73). The findings included: Resident #73 was admitted to the facility on [DATE] with diagnoses including pneumonia. Nursing documentation dated 5/18/2024 at 6:40 pm by Nurse #1 reported Resident #73 complained of burning on urination and a urine specimen was collected. Nurse #1 further recorded the physician, and Resident #73's Representative was aware of Resident #73's complaint of burning with urination and a urine specimen was collected for analysis. A review of the laboratory patient log sheet dated 5/18/2024 recorded a urine for Resident #73 in a refrigerator near the rehabilitation nursing station for a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-12 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observations and staff interviews, the facility failed to ensure there was a physician order for the use of supplemental oxygen (Resident #197) and failed to post signage indicating the use of oxygen outside residents' rooms (Resident #197 and Resident #196) for 2 of 3 residents reviewed for oxygen use. Findings included: 1. Resident #197 was admitted to the facility on [DATE] with diagnoses including pneumonia and congestive heart failure. Resident #197's baseline care plan indicated oxygen therapy was required and a goal to not have signs or symptoms of poor oxygen absorption that was dated 7/4/2024. Interventions included observing for and reporting sign and symptoms of respiratory distress to the physician and providing extension tubing or portable oxygen equipment for ambulation as needed. The physician progress note dated 7/4/2024 recorded Resident #197 was receiving 2 liters per minute of oxygen. On 7/8/2024, there was no physician order for the use of oxygen located in Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-12 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff interviews, and interview with Dialysis Center Nurse, the facility failed to maintain ongoing communication with the dialysis treatment center for 1 of 1 resident reviewed for dialysis (Resident #69). The findings included: Resident #69 was admitted to the facility on [DATE] with diagnoses including end stage renal disease. An active physician order dated 6/11/2024 stated Resident #69 received dialysis on Tuesday, Thursday and Saturday at the local dialysis center. The care plan dated 6/12/2024 indicated Resident #69 was scheduled to receive hemodialysis three times per week due to renal disease with risk for complications: infection, fluid imbalances and hemorrhage from dialysis vascular access port and renal failure. Interventions included checking Resident #69 frequently after any bleeding episodes to ensure no further bleeding, observing, documenting and reporting any signs of infection to the access site and assisting Resident #69 with transfers, walking after returning from…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
Show the remaining 24 citations
  • Potential for harm · Dcited before2024-07-12 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff interviews and a pharmacist interview, the facility failed to document the return of a discontinued medication, Hydroxyzine HCl (an antihistamine used to help control anxiety or symptoms of itching) to the pharmacy for 1 of 1 resident (Resident #73) reviewed for the provision of pharmacy services. The findings included: Resident #73 was admitted to the facility on [DATE]. A physician order for Hydroxyzine HCl 25 milligrams (mg) every six hours as needed for anxiety or itching for 14 days was written on 5/29/2024. A review of the pharmacy 's medication packing slips for proof of delivery to the facility indicated ten tablets of Hydroxyzine HCl 25mg were delivered to the facility for Resident #73 on 5/29/2024 and on 6/5/2024 for total of 20 tablets dispensed from the pharmacy. A review of the May and June 2024 Medication Administration Record (MAR) recorded Hydroxyzine HCl 25mg was administered to Resident #73 for a total of seven doses on the following dates: - 5/31/2024 at 9:36 pm.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-12 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to implement monitoring for the side effects for a resident receiving antipsychotics (medications used to treat mental disorders) for 1 of 5 residents reviewed for unnecessary medications (Resident #197) The findings included: Resident #197 was admitted to the facility on [DATE] with diagnoses including dementia, depression and anxiety. Resident #197's baseline care plan dated reviewed on 7/4/2024 included the use of antipsychotic medications. Interventions included performing an Abnormal Involuntary Movement Scale (AIMS), a scale that measures the severity of involuntary movements caused by neuroleptic medications (medications known form their ability to attenuate hallucinations and delusions) assessment and monitoring for side effects of antipsychotics. A review of the active physician orders recorded Resident #197 was ordered the following medications: - Lorazepam (an type of antipsychotic used to treat anxiety and sleeping problems) 0.5…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-04-25 · tag F0842 — failed to keep accurate, complete medical records — pattern
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews for two of ten sampled residents (Residents # 2 and # 6) the facility failed to ensure medical records were complete and accurate regarding medication administration (Resident # 2) and pressure sore assessment and care (Resident # 6). The findings included: 1. A review of Resident # 2's MARs (Medication Administration Records) from February through April 2024 revealed the following information. The MAR included a chart code. A check mark meant a medication was administered. By each dose of Resident # 2's Carvedilol there was a space for the nurse to enter Resident # 2's pulse and BP. The directions to hold the medication for a systolic BP less than 100 and a pulse less than 60 appeared on the MARs. During an interview with the DON (Director of Nursing) on 4/24/24 at 3:00 PM the DON reported that each nurse, who administers medications is assigned electronic initials which are then entered on the electronic MAR when they administer medications. (The initials at times…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-04-25 · tag F0867 — failed to act on quality-improvement findings — pattern
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and staff interview the facilities Quality Assurance/Performance Improvement (QAPI) Committee failed to maintain implemented procedures and monitor the interventions that the committee put into place following the recertification survey of 2/25/22. This was for one repeat deficiency. The area of deficiency dealt with failure to maintain accurate and complete medical records. The continued failure of the facility during two federal surveys over the course of two years showed a pattern of the facility's inability to sustain an effective Quality Assurance/Performance Improvement program. The findings included: This citation is cross referred to: F 842 During the complaint investigation of 4/25/23, for two of ten sampled residents (Residents # 2 and # 6) the facility failed to ensure medical records were complete and accurate regarding medication administration (Resident # 2) and pressure sore assessment and care (Resident # 6). During the recertification survey of 2/25/22 the facility failed to maintain an accurate Medication Administration Record (MAR) for 1 of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-25 · tag F0776 — isolated
    Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, and interviews with staff, family, and physician the facility failed to obtain an x-ray as ordered when a resident fell. This was for one (Resident # 1) of three residents reviewed for completion of diagnostic tests. The findings included: Resident # 1 was admitted to the facility on [DATE] with diagnoses of stroke, muscle weakness, dysphagia, hypertension, chronic kidney disease, chronic obstructive pulmonary disease, hyperlipidemia, and hearing loss. Resident # 1's admission Minimum Data Set assessment, dated 2/28/24, coded the resident as severely cognitively impaired. On 3/11/24 at 12:33 AM Nurse # 1 documented the following information in a nursing entry. Resident # 1 had an unwitnessed fall. The physician and the responsible party had been notified. Nurse # 1 was interviewed on 4/24/24 at 8:45 AM and reported the following. The NA (Nurse Aide) had alerted her that Resident # 1 was on the floor on 3/11/24. She had assessed the resident from head to toe. She did not appear to be in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Past Non-Compliance
  • Potential for harm · E2023-12-08 · tag F0944 — pattern
    Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on record review and staff interview the facility failed to assure they had provided training for all their staff on the facility's QAPI (Quality Assurance Performance Improvement) program. The findings included: During a review of facility records on 12/8/23, there was no documentation that the facility had incorporated training for all their staff on the facility's QAPI. The Administrator was interviewed on 12/8/23 at 5:30 PM and reported the following. She began her employment as facility Administrator in June 2023. She had been working on the facility's quality improvement program since she began as the Administrator and tried to include her line staff in the quality improvement program, but she had not educated or included 100% of her staff. She had also looked through previous records from the prior Administrator's files and had found no evidence that the facility had included training and involvement from 100% of their staff regarding QAPI.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-08 · tag F0557 — isolated
    Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, resident interview, and staff interview the facility failed to ensure a resident's personal possessions were retained when her belongings were packed by staff when she was moved to a different room. This was for one (Resident # 4) of one sampled resident who had personal items packed away without the resident being present. The findings included: Resident # 4 was admitted to the facility on [DATE]. Review of the record revealed Resident # 4 was moved to another room within the facility on 7/19/23 from a room in which she had resided since her admission date of 8/4/22. Review of a grievance form, dated 7/25/23, revealed a grievance was filed by a family member on Resident # 4's behalf. The form included information that multiple personal items had not been returned to Resident # 4 following her move. These included her phone, television, clothing, refrigerator, and hygiene items. There were documented facility efforts to return items and resolve issues on the form. On 8/16/23 another…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Past Non-Compliance
  • Potential for harm · Dcited before2023-12-08 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, resident interview, staff interview, and pharmacy employee interview the facility failed to assure controlled substance records coincided with administration records for a controlled substance which a resident reported he did not receive as ordered. This was for one (Resident # 3) of two sampled residents reviewed for medications. The findings included: Resident # 3 was admitted to the facility on [DATE] with diagnoses which in part included spinal stenosis and functional mobility problems. Additionally, he had a diagnosis of neuropathy. Resident # 3's Minimum Data Set assessment, dated 10/6/23, coded Resident # 3 as cognitively intact. Review of physician orders revealed an order dated 8/2/23 for Lyrica 150 mg (milligrams) every eight hours for pain. Review of Resident # 3's September 2023 MAR (medication administration record) revealed the Lyrica was scheduled to be given at 12:00 AM, 8:00 AM and 4:00 PM each day. The September 2023 MAR also included documentation on 9/13/23 at 8:00 AM…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-08 · tag F0867 — failed to act on quality-improvement findings — isolated
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, observation, resident, staff, pharmacy, paramedic, physician and the facility's Quality Assessment and Assurance (QAA) Committee interview, the facility's QAA failed to maintain implemented procedures and monitor interventions that the committee had previously put in place following the recertification and complaint investigation survey of 2/25/2022. This was for three recited deficiencies on the current complaint investigation survey of 12/8/2023. The deficiencies included: Notify of Changes (F580), Quality of Care/Professional Standards (F684), Pharmacy Services, Procedures, Pharmacist and Records (F755). The continued failure during two federal surveys of record showed a pattern of the facility's inability to sustain an effective Quality Assurance Program. Findings included: This tag is cross-referenced to: F580 Based on observation, record review, resident, staff, paramedic, and physician interview the facility failed to notify the physician regarding a significant change in condition for one (Resident # 3) of two sampled residents. On the morning of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-04-21 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and staff interviews, the facility failed to 1) label and date leftover food/drink items and clean the refrigerators/freezers in three of three nourishment rooms (nourishment room [ROOM NUMBER], #2 and #3) 2) allow meal trays to air dry prior to assemblage and stacking for two of two observations 3) clean the convection oven. These practices had the potential to affect all residents. The findings included: 1. a. An observation of the nourishment room in between the 500/600 halls (nourishment room [ROOM NUMBER]) was conducted on 4/18/23 at 9:32 AM, and the refrigerator/freezer were inspected. The following items were found inside the refrigerator without a date or label: 1 opened jar of spinach dip, 1 opened gallon container of tea, 1 half-eaten piece of bread wrapped in a saturated paper towel, 1 black plastic bag containing a to go container with half eaten food, 1a white plastic bag containing a to go container with half eaten food, 1 opened nonfat milk carton dated 3/19, 4 unopened…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-04-21 · tag F0867 — failed to act on quality-improvement findings — widespread
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interview the facility ' s Quality Assessment and Assurance Committee failed to maintain implemented procedures and monitor interventions that the committee had previously put in place following the recertification and complaint survey of 02/25/22, revisit survey of 4/14/22, and complaint survey of 10/27/22. This was for 9 recited deficiencies in the areas of Quarterly Assessment At Least Every 3 Months (638), Accuracy of Assessments (641), Baseline Care Plan (655), Care Plan Timing and Revision (657), Bowel/Bladder Incontinence, Catheter, UTI (690), Label/Store Drugs & Biologicals (761), Resident Allergies, Preferences and Substitutes (806), Food Procurement, Store/Prepare/Serve - Sanitary (812), and Infection Prevention and Control (880). The continued failure during two or more federal surveys of record showed a pattern of the facility ' s inability to sustain an effective Quality Assurance Program. Findings included: This tag is cross referenced to: F638: Based on record…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-04-21 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and staff interviews, the facility failed to implement an infection surveillance plan for monitoring and tracking infections in the facility. This practice had the potential to affect 97 of 97 residents in the facility. Findings Included: The facility's Infection Prevention and Control Program policy dated 1/2023 stated the Infection Preventionist (IP) was responsible for completing surveillance of healthcare associated infections, tracking outbreaks and monitoring standard and transmission precautions. During a meeting with the Infection Preventionist (IP) on 4/20/2023 at 3:45 p.m. the IP was unable to provide any documentation of tracking or surveillance of infections, infection risks or communicable disease outbreaks. A handwritten Facility's Long-Term Care (LTC) Respiratory Surveillance Line list dated 2/5/2023 was provided by the facility on 4/20/2023 at 5:30 p.m. listed six residents and three staff members that had tested positive for COVID-19. The Surveillance COVID listing did not list the onset of symptoms for 6 of 9 residents, COVID testing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-04-21 · tag F0756 — failed to review each resident's drug regimen — pattern
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff interview and a Pharmacy Consultant interview, the facility failed to act on a pharmacy recommendation to draw a laboratory test on a monthly medication review written by the Consultant Pharmacist #1 for 1 of 6 residents reviewed for unnecessary medications (Resident #77). Findings included: Resident #77 was admitted to the facility on [DATE], and diagnoses included hypothyroidism (occurs when the thyroid gland doesn't make enough thyroid hormones to meet your body's needs). Resident #77's care plan dated 12/4/2022 included a focus for hypothyroidism and indicated Resident #77 was receiving Levothyroxine Sodium (a hormone that is used to treat a condition called hypothyroidism) daily and was at risk for adverse side effects. Interventions included administering Levothyroxine Sodium per physician's order and reporting critical labs to the physician as soon as possible. A Thyroid-Stimulating Hormone (TSH) laboratory test dated 1/18/2023 reported Resident #77's TSH level was high at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-04-21 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and staff interviews the facility failed to record an opened date on 3 of 4 insulin pens and failed to discard 1 of 1 expired insulin pens on 1 of 2 medication carts (700 Hall) observed for medication storage, failed to discard a tablet laying in the 100 hallway and left medications at the bedside for 2 of 2 residents who had not been assessed for safety of self-medication (Resident #33 and Resident #63). Findings included: 1. The manufacturer's recommendations for Lantus insulin storage was for Lantus insulin to be discarded 28 days after opening even if there was insulin left. An observation of the 700 Hall medication cart was made on [DATE] at 11:45 AM with Nurse #3 present. The following open insulin pens were in the top drawer of the cart: (1) Lantus insulin pen with no opened date, (1) Lispro insulin Kwikpen with no opened date, (1) Novolog insulin pen with no opened date, and (1) Lantus insulin pen with an opened date of [DATE], which according to the manufacturer recommendations had…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-04-21 · tag F0814 — failed to dispose of garbage properly — pattern
    Dispose of garbage and refuse properly.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and staff interviews, the facility failed to maintain the area surrounding the dumpsters free of debris for 2 of 4 dumpsters observed. The findings included: During an observation of the dumpster area with the dietary manager (DM) on 4/17/23 at 10:31 AM, debris was found next to and behind the back right and left dumpsters. Debris items included: pieces of paper, paper containers, soda cans, and plastic gloves. The DM stated the maintenance department maintained the dumpster area. An observation of the dumpster area was conducted on 4/18/23 at 9:24 AM revealed the dumpster area to be in the same condition. During an interview with the Environmental Services Manager on 4/20/23 at 2:31 PM, she revealed that her staff maintained the dumpster area. She stated that the dumpsters were emptied once weekly, and maintenance staff did not clean up after the garbage pickup. The Environmental Services Manager indicated that staff were expected to check the dumpster area for debris every time they take out the trash, which is 3 times daily. The interim Administrator was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-04-21 · tag F0638 — isolated
    Assure that each resident’s assessment is updated at least once every 3 months.
    What the surveyor found here — the official record, unedited, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews the facility failed to complete a quarterly Minimum Data Set (MDS) assessment within the required time frame for 1 of 25 residents reviewed for resident assessments (Resident #16). Findings included: Resident #16 was admitted to the facility on [DATE]. Record review revealed Resident #63's most recently completed Minimum Data Set (MDS) assessment was dated 12/29/22. There were no further completed MDS assessments. During an interview on 4/19/23 at 1:39 PM the Corporate MDS Consultant stated Resident #16's quarterly minimum data set assessments was not completed by the required time frame. She reported the facility did not have a full-time MDS Coordinator but does have someone filling in on a part-time basis. During an interview on 4/20/23 at 9:35 AM the Administrator stated Minimum Data Set assessments should be completed timely. He reported the facility is currently working to secure a full-time MDS Coordinator.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-04-21 · tag F0655 — isolated
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interviews and record review the facility failed to develop a baseline care plan including nutrition recommendations and provide a summary of the baseline care plan to residents or their representatives for 1 of 1 resident reviewed for baseline care plans (Resident #85). The findings included: Resident #85 was admitted to the facility on [DATE] with diagnoses that included dementia. Review of Resident #85's baseline care plan with a review date of 3/22/23 revealed no nutrition or dietary goals. During an interview with the facility social worker on 4/19/23 at 9:19 AM she stated she had been in the role since January 2023, and she was responsible for baseline care plans. She reported the dietary/nutrition goal not being included on the baseline care plan must have been an oversight. The social worker stated she was not aware of the requirement for the resident or resident representative to receive a written summary of the baseline care plan. She revealed she had been reviewing them either in person…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-04-21 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, resident representative interview and staff interviews, the facility failed to revise a care plan to include a physician's ordered intervention for 1 of 4 residents reviewed for dialysis (Resident #14) and to conduct a quarterly care plan meeting with the resident representative for 1 of 1 resident reviewed for care plan meetings (Resident #20). Findings included: 1. Resident #14 was admitted to the facility on [DATE], and diagnoses included end stage renal disease. A physician order dated 12/26/2022 for Resident #14 indicated the resident was to receive breakfast before leaving for dialysis due to sugars dropping during treatments. The annual Minimum Data Set, dated [DATE] indicated Resident #14 was cognitively intact, required limited assistance of one person with eating and received dialysis. The care plan for Resident #14 included a focus area for dialysis initiated on 11/25/2020 and last revised on 3/21/2023. Resident #14 receiving a breakfast meal tray before leaving for dialysis…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-04-21 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff interview, Nurse Practitioner interview, and physician interview, the facility failed to discontinue an antibiotic medication administered to treat a urinary tract infection (UTI) after the organism was identified as resistant to the medication on the laboratory report dated 02/24/23 for 1 of 3 residents reviewed for UTIs, Resident #32. Findings included: Resident #32 was admitted to the facility on [DATE]. She was diagnosed with a UTI on 02/24/23. Review of a significant change Minimum Data Set assessment dated [DATE] revealed she had severely impaired cognition. She required extensive assistance with activities of daily living. She had an indwelling urinary catheter. She was frequently incontinent of bowel. She received an antibiotic medication on 7 of the days during the assessment look back period. She had a life expectancy of less than six months and received Hospice care. Review of the care plan for Resident #32 dated 03/01/23 included a focal areas: (1) Increased risk for UTI…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-04-21 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observation, resident interview, staff interviews and a dialysis center staff interview, the facility failed to provide 1 of 7 residents (Resident #14) reviewed for nutrition a breakfast meal and a snack before departure from the facility for a dialysis appointment. Findings included: Resident #14 was admitted to the facility on [DATE], and diagnoses included Diabetes Mellitus and end stage renal disease. The annual Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #14 was cognitively intact, required limited assistance of one person with eating and total assistance of one person moving on and off the unit. The MDS also stated Resident #14 received dialysis. Resident #14's care plan included a focus area for hemodialysis (dated revised 3/21/2023) for three times a week and nutrition (dated revised 2/12/2023). Interventions for nutrition included providing, setting up and serving diet as ordered. Resident #14's care plan for activities of daily living revealed Resident #14…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-04-21 · tag F0757 — failed to avoid unnecessary drugs — isolated
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff interviews and physician interviews, the facility failed to discontinue an antibiotic medication as directed by the hospital emergency department because the identified organism in the urine culture was resistant to it for 1 of 5 residents reviewed for unnecessary medication administration, Resident #141. Findings included: Resident #141 was admitted to the facility on [DATE] with diagnosis of a urinary tract infection (UTI). An admission Minimum Data Set (MDS) assessment was in progress and incomplete. The assessment documented Resident #141 had severely impaired cognition. The care plan for Resident #141 revised on [DATE] documented the following focal area: Antibiotic therapy with a risk for adverse side effects related to a UTI. The goal was for Resident #141 to be free of any discomfort or adverse side effects of antibiotic therapy through the next review date. Interventions were to administer medication as ordered and to observe for possible side effects every shift. Review of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-04-21 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff interview and a Pharmacy Consultant #1 interview, the facility failed to ensure physician orders for an as needed (prn) psychotropic medication (a medication that affects the brain and mental processes) was time limited to a maximum duration of 14 days for 1 of 6 residents reviewed for unnecessary medications (Resident #77). Findings included: Resident #77 was admitted to the facility on [DATE], and diagnosis included dementia with delusions. Resident #77's care plan dated 12/4/2022 included a focus for receiving antipsychotic medications related to dementia with delusions. Interventions included consulting the pharmacist to review psychotropic medications quarterly and as needed for possible changes and reductions in medications. The quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #77 was severely cognitively impaired and had received antianxiety medications for seven days in the 7-day look back period. The MDS also indicated Resident #77 was receiving…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-04-21 · tag F0806 — failed to honor food preferences — isolated
    Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, resident and staff interviews, the facility failed to honor food preferences for 1 of 4 residents reviewed for food preferences (Resident #48). The findings included: Resident #48 was readmitted to the facility on [DATE]. Review of the admission Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #48 was cognitively intact, had no weight changes, and required supervision with eating. The physician orders for Resident #48 were reviewed, and a cardiac diet with regular texture was ordered on 3/2/23. During an interview with Resident #48 on 4/17/23 at 11:37 AM, she revealed she often received foods she disliked at all meals on a regular basis. During an observation on 4/18/23 at 6:12 PM, Resident #48 received a bowl of squash on her dinner meal tray. Review of Resident #48's food preferences from the dinner meal ticket on 4/18/22 revealed had classified squash/zucchini as a dislike. On 4/18/23 at 6:31 PM, [NAME] #1 was interviewed. She stated Resident #48 received…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2025-11-20 · tag F0628 — pattern
    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, and staff and Ombudsman interviews, the facility failed to send a copy of the notice of transfer to the Long-Term Care (LTC) Ombudsman for 1 of 2 residents transferred to the hospital (Resident #103).The findings included:Resident #103 was admitted on [DATE].A review of a progress note dated 8/23/2025 indicated Resident #103 was transferred to the hospital. Resident #103 did not return to the facility.An interview on 11/19/2025 at 11:20 am with the Social Services Director revealed the social services department notified the Ombudsman via email about discharges/transfers. The Social Services Director could not see in facility records that the Ombudsman was notified of the August discharges or transfers or any transfers regarding Resident #103. An interview with the LTC Ombudsman for facility on 11/19/2025 at 12:00 pm revealed the Ombudsman did not receive notification of any discharges/transfers for August from the facility. The Ombudsman further stated they did not receive any…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · No revisit needed

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$15,593 in federal fines across 2 penalties.

  • $7,796 — penalty dated 2023-12-08
  • $7,797 — penalty dated 2023-12-08

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to LIBERTY SENIOR LIVING — 37 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 2 of 52.8-0.8 vs chain
Health inspection 2 of 53.1-1.1 vs chain
Staffing 2 of 52.2-0.2 vs chain
Quality measures 3 of 53.0≈ chain avg
The other 36 homes this chain runs (chain average 2.8★, per CMS)
1 of 5Liberty Commons Nursing and Rehabilitation CenterWhiteville, NC 1 of 5Louisburg Healthcare & Rehabilitation CenterLouisburg, NC 1 of 5Mary Gran Nursing CenterClinton, NC 1 of 5Oak Forest Health and RehabilitationWinston-Salem, NC 1 of 5Woodhaven Nursing CenterLumberton, NC 2 of 5Highland House Rehabilitation and HealthcareFayetteville, NC 2 of 5Liberty Commons Nursing and Rehabilitation CenterSanford, NC 2 of 5Liberty Commons Rehabilitation CenterWilmington, NC 2 of 5Pavilion Health Center at BrightmoreCharlotte, NC 2 of 5Pinehurst Healthcare & Rehabilitation CenterPinehurst, NC 2 of 5Pisgah Manor Health Care CenterCandler, NC 2 of 5Roxboro Healthcare & Rehab CenterRoxboro, NC 2 of 5Royal Park Rehabilitation & Health CenterMatthews, NC 2 of 5The Foley Center at Chestnut RidgeBlowing Rock, NC 2 of 5The OaksWinston-Salem, NC 3 of 5Bermuda Commons Nursing and Rehabilitation CenterAdvance, NC 3 of 5Elizabethtown Healthcare & Rehab CenterElizabethtown, NC 3 of 5Liberty Commons Nsg and Rehab Ctr of Rowan CountySalisbury, NC 3 of 5Liberty Commons Nursing & Rehab Center of SouthporSouthport, NC 3 of 5Shoreland Health Care and Retirement Center IncWhiteville, NC 3 of 5Silver BluffCanton, NC 3 of 5Southwood Nursing and RetirementClinton, NC 3 of 5Summerstone Health and Rehabilitation CenterKernersville, NC 3 of 5Warren Hills Nursing CenterWarrenton, NC 4 of 5Briar Creek Health CenterCharlotte, NC 4 of 5Capital Nursing and Rehabilitation CenterRaleigh, NC 4 of 5Inn at Quail Haven VillagePinehurst, NC 4 of 5Liberty Commons Nursing & Rehabilitation Center ofBurlington, NC 4 of 5Liberty Commons Nursing and Rehabilitation CenterWeldon, NC 4 of 5Liberty Healthcare Services of Golden Years NursinFalcon, NC 4 of 5The Preserve At Fairfield GladeCrossville, TN 4 of 5Three Rivers Health and Rehabilitation CenterWindsor, NC 4 of 5Westfield Rehabilitation and Health CenterSanford, NC 4 of 5Woodlands Nursing & Rehabilitation CenterFayetteville, NC 5 of 5Parkview Health and Rehabilitation CenterChapel Hill, NC 5 of 5Yadkin Nursing and Care CenterYadkinville, NC

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
LIBERTY COMMONS NURSING & REHAB OF JOHNSTON COUNTY, LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 10/01/2002
JOHN A MCNEILL JR 2012 IRRV TROrganizationINDIRECT OWNERSHIP INTERESTsince 04/01/2025
LIBERTY HEALTHCARE GROUP LLCOrganizationINDIRECT OWNERSHIP INTERESTsince 04/01/2025
RONALD B. AND CYNTHIA J. MCNEILL 2013 IRREVOCABLE TRUSTOrganizationINDIRECT OWNERSHIP INTERESTsince 04/01/2025
MCNEILL, JOHNIndividualINDIRECT OWNERSHIP INTEREST; ADP OF THE SNFsince 04/01/2025
MCNEILL, RONALDIndividualINDIRECT OWNERSHIP INTEREST; ADP OF THE SNFsince 04/01/2025
MILLER, ROBERTIndividualCORPORATE DIRECTOR; ADP OF THE SNFsince 04/01/2025
CALCUTT, JOSEPHIndividualCORPORATE OFFICER; ADP OF THE SNFsince 04/01/2025
WILSON, JEFFREYIndividualCORPORATE OFFICER; INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF; ADP OF THE SNFsince 04/01/2025
HOGUE, JANETIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 04/01/2025
JAMES, MICHAELIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 04/01/2025
PURVIS, JENNYIndividualINDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNFsince 11/07/2025
MCNEILL, ROBERTIndividualTRUSTEE OF THE SNFsince 04/01/2025
OLIVER, ANNAIndividualTRUSTEE OF THE SNFsince 04/01/2025
LIBERTY HEALTHCARE MANAGEMENT INCOrganizationADP OF THE SNFsince 04/01/2025
LIBERTY HEALTHCARE PROPERTIES OF COLUMBUS COUNTY LLCOrganizationADP OF THE SNFsince 04/01/2025
LIBERTY REAL PROPERTIES, LLCOrganizationADP OF THE SNFsince 04/01/2025
LONG TERM CARE MANAGEMENT SERVICES LLCOrganizationADP OF THE SNFsince 04/01/2025

CMS files one row per role, so the 26 rows in the source record cover these 18 parties — each is shown once here with every role it holds. Nothing is omitted.

8 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$13.4M
Net patient revenuemost recent cost report
-1.5%
Operating marginrevenue minus expenses
$3.8M
Related-party expense28% of expenses
Who pays — share of resident-days
Medicaid 60%Medicare 12%Other / private 28%

This home reported $3.8M paid to related parties — landlords or management companies under common ownership — equal to about 28% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$355per resident / day
operating cost
$10,784per month
≈ monthly operating cost
$349per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in NC

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the North Carolina Medicaid page.

Typical monthly cost in North Carolina
$9,733/mo
Nursing home (semi-private)
$10,798/mo
Nursing home (private)
$6,496/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 345519. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-11-20, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

What to do next