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Mary Gran Nursing Center

120 Southwood Drive, Clinton, NC 28329 · For profit - Corporation · 212 certified beds · (910) 592-7981 Medicare & Medicaid certified

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Flagged for abuseBehavioral-health or dementia-care citation — no harm found (F0758)4 immediate-jeopardy citations$68,172 in federal fines
Insights

This home has serious findings on its record. Read them closely before you consider it.

Worth asking about
  • CMS has flagged it for abuse
  • it has an abuse, neglect, or exploitation citation (F0600), cited Aug 2025
  • inspectors cited 4 immediate-jeopardy problems — the most serious level
  • a high number of inspection citations overall (27) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $68,172 in federal fines (most recent 2025-08-14)
  • its independent health-inspection rating is low (1/5)
  • its payroll-based staffing rating is low (2/5)
  • its facility-reported quality-measure rating is low (2/5)
  • about 35% of its spending goes to commonly-owned related companies

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 2 of 5
Quality measuresSelf-reported by the facility 2 of 5

Location & what’s nearby

Hospital
★★ 2/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
415 Warsaw Rd # C · (910) 592-2747 · Call to confirm hours
Pharmacy
507 College St · (910) 592-1538 · Call to confirm hours
Grocery
403 Southeast Blvd · (910) 596-4400 · Call to confirm hours
Park
Ferrell St @ W Maple St · Typically dawn to dusk
Place of worship
1719 Southeast Blvd · (910) 596-0033

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 2 of 5
Long-stay residentspeople who live here 2 of 5
Short-stay residentsrehab / post-hospital 3 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 3 to 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased8.2%15.6%15.4%better
Long-stay residents who lose too much weight5.1%7.2%5.4%typical
Long-stay residents with a catheter left in their bladder2.0%0.7%0.9%worse
Long-stay residents with a urinary tract infection7.2%2.3%2.0%worse
Long-stay residents with depressive symptoms0.8%5.9%6.5%better
Long-stay residents who were physically restrained0.0%0.0%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury1.8%3.5%3.3%better
Long-stay residents whose ability to walk worsened13.3%18.3%16.1%better
Long-stay residents on antianxiety or hypnotic medication19.7%21.3%18.9%typical
Long-stay residents given the seasonal flu vaccine100.0%94.1%95.3%typical
Long-stay residents with pressure ulcers8.2%5.5%4.7%worse
Long-stay residents with worsening bladder/bowel control22.9%20.7%21.2%typical
Long-stay residents who got an antipsychotic medication — see the note below the table17.7%14.0%17.1%typical
Short-stay residents who newly got an antipsychotic medication0.5%1.4%1.4%better
Short-stay residents given the seasonal flu vaccine92.0%78.1%79.4%better
Short-stay residents rehospitalized after admission28.9%22.9%22.6%worse
Short-stay residents with an outpatient ER visit20.7%12.9%12.0%worse
Long-stay hospitalizations per 1,000 resident days2.581.781.67worse
Long-stay outpatient ER visits per 1,000 resident days4.751.801.80worse

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

55.5% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 115 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

55.5%U.S. median 51.5%
Got home and stayed home
12.3%U.S. median 10.7%
Went back to hospital
50.0%U.S. median 56.6%
Met the expected recovery
0.12U.S. median 0.31
Therapy hours / resident / day
0.05hours / resident / day
Physical therapy
0.06hours / resident / day
Occupational therapy
0.02hours / resident / day
Speech therapy

Met the expected recovery: 50.0% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 44 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.12 therapist hours per resident per day in 2026Q1 — more than 8% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 8% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF55.5%CMS range 45.4–65.151.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF12.3%CMS range 8.5–16.210.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge50.0%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge54.5%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge56.8%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting100.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay3.3%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened0.0%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization7.5%CMS range 4.1–13.67.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.891.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.35
RN hours/ resident / day
0.85
LPN hours/ resident / day
2.08
Aide hours/ resident / day
3.29
Total nurse hours/ resident / day
0.21
RN hoursweekends
51.3%
Total nursing turnover
14.3%
RN turnover

How full it usually is: this home is certified for 212 beds and averages 101.3 residents a day — about 48% occupied, or roughly 111 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.29 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.35 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.08 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.97 hrs/resident/day on weekends vs 3.41 on weekdays — 13% thinner on weekends. RN hours go from 0.41 to 0.21 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 51% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

8
deficiencies at the latest standard inspection (2025-08-14)
2
at the previous standard inspection (2024-08-12)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

27 citations, most serious first. The 15 most serious are shown; the remaining 12 are one tap away and print in full.

  • Immediate jeopardy · Jcited before2025-08-14 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff, Medical Director #1, Cardiologist, LifeVest Resident Representative and LifeVest Technician interviews, the facility failed to consult with Medical Director #1 when Resident #119's LifeVest (an external defibrillator designed to detect certain life-threatening rapid heart rhythms and, if needed, automatically deliver a treatment shock to restore normal heart rhythm) delivered treatment shocks to her multiple times in the early morning hours on [DATE]. The LifeVest Resident Representative contacted Resident #119's Cardiologist on [DATE] about Resident #119's severe episodes of ventricular tachycardia, a life-threatening rapid heart rate. The Cardiologist called the facility and requested to talk to the Medical Director. The Cardiologist recommended that the resident be sent to the hospital for evaluation. The emergency department at hospital #1 determined Resident #119 had significant fluid overload with severe congestive heart failure and she was transferred to another hospital…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · J2025-08-14 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff, LifeVest Technician, LifeVest Resident Representative, Medical Director #1 and Cardiologist interviews, the facility failed to protect Resident #119's right to be free from neglect. Resident #119 was admitted on [DATE] with a LifeVest (a wearable device designed to detect life-threatening rapid heart rhythm and, if needed, automatically deliver a treatment shock to restore normal heart rhythm). The nurses and nurse aides had no training on how to care for and manage a resident who required a LifeVest and staff neglected to provide necessary care and services after the LifeVest delivered several treatment shocks. Nurse #1 observed the device deliver treatment shocks to the resident in the early morning hours of [DATE] and took no action with the exception of notifying the oncoming first shift nurse that the Life Vest was shocking the resident all through the night. The Physician was not contacted to evaluate Resident #119 after the treatment shocks were delivered as specified in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · Jcited before2025-08-14 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff, Medical Director #1, Cardiologist, LifeVest technician and LifeVest patient representative interviews, the facility failed to obtain physician directives for staff about what to do when the LifeVest delivered a shock, identify the seriousness of Resident #119's cardiac status and the need for a comprehensive medical evaluation when a LifeVest (an external defibrillator device designed to detect certain life-threatening rapid heart rhythms and, if needed, automatically deliver a treatment shock to restore normal heart rhythm) shocked the resident multiple times in the early morning hours (beginning shortly after midnight) of 2/11/25. Nurse #1 observed the device deliver shocks to the resident and took no action with the exception of notifying the oncoming first shift nurse that the LifeVest was shocking the resident all through the night. From 2/11/25 through 2/13/25 the facility failed to consult with the physician regarding the LifeVest having delivered treatment shocks to the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · J2025-08-14 · tag F0726 — failed to have competent, trained nursing staff — isolated
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff, Medical Director #1, Cardiologist, Resident Representative, LifeVest technician, and LifeVest patient representative interviews, the facility failed to ensure staff were trained and competent to care for a resident who wore a LifeVest (a device designed to detect certain life-threatening rapid heart rhythms and, if needed, automatically deliver a treatment shock to restore normal heart rhythm). Resident #119 received a treatment shock multiple times by the LifeVest she was wearing in the early morning hours (beginning shortly after midnight) on [DATE]. Nurse #1, an agency nurse assigned to Resident #119, observed the device deliver the treatment shocks to Resident #119 and took no action with the exception of notifying the oncoming first shift nurse (Nurse #5) that the LifeVest was shocking the resident all through the night. The 7 of 7 staff members that cared for Resident #119 from [DATE] through [DATE] that included Nurse #1, Nurse #5, Nurse #6, Nurse #8, Nurse Aide (NA) #2,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Actual harm · G2025-08-14 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, and resident, staff, Nurse Practitioner (NP), and Medical Director interviews, the facility failed to lock the left brake on Resident #3's wheelchair during a one person stand-pivot transfer on 3/14/25. The left wheelchair brake mechanism was worn and did not engage with the rubber on the tire. The resident could not stand independently or stop the wheelchair when it started to roll. Nurse Aide (NA) #1 lowered Resident #3 to the floor. Both Resident #3 and NA#1 heard a pop. Nurse #3 assessed Resident #3 who denied pain and wanted to go to a scheduled dialysis appointment. During the dialysis appointment, Resident #3 experienced left knee pain. A portable x-ray taken at the facility was negative. Resident #3 continued to have pain and was sent to an orthopedic clinic where he had another x-ray with a negative result. He was treated with a left knee steroid injection for pain. Pain continued after the injection. On 3/28/25 Resident #3 was sent to the hospital for further evaluation.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-08-14 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and staff interviews, the facility failed to: a) label and date opened packages of food for 1 of 1 walk in freezers, b) label and date items in the large walk-in refrigerator and a smaller refrigerator for 2 of 2 refrigerators in the kitchen and c) discard expired items in 2 of 2 refrigerators in 2 of 2 nutrition rooms. This deficient practice had the potential to affect the food served to the residents. Findings included:An initial tour of the kitchen was conducted on 8/4/25 at 11:00 AM in the presence of the Dietary Manager.a) Observation of the walk-in freezer revealed the following:An open cardboard box containing an opened plastic bag of hamburger meat with no opened date, an opened plastic bag of tater tots with no opened dated and an opened plastic bag of diced potatoes with no opened date. The following were also observed in the walk-in freezer:An opened bag of chicken tenders with no opened date.An opened bag of frozen cookie dough with no opened date.An opened bag of garlic bread with no opened date. An interview with the Dietary Manager was completed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-08-14 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, and staff interviews the facility failed to maintain a residents dignity when Nurse Aide #3 placed a meal tray at the bedside of a cognitively impaired resident (Resident #52) who was dependent on staff for feeding assistance and walked away. Nurse Aide #3 did not return to feed Resident #52 for 40 minutes. Nurse Aide #3 then attempted to feed Resident #52 the cold food on the meal tray. This occurred for 1 of 3 residents reviewed for dignity. A reasonable person may feel helpless, forgotten, and become frustrated at not being able to get assistance to eat their meal. Findings included.Resident #52 was admitted to the facility on [DATE] with diagnoses including Alzheimer's dementia and dysphagia. A care plan dated 6/13/25 revealed Resident #52 required staff assistance with eating. The goal of care was to receive necessary staff assistance with eating to promote adequate nutrition. Interventions included to provide assistance with meals and promote dignity. The Minimum Data…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-08-14 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on manufacturer directions, observations, and staff interviews, the facility failed to remove 1 opened multi-dose insulin injector pen that was expired in 1 of 3 medication carts (200-hall medication cart), reviewed for medication storage and labeling.The findings included: The manufacturer's directions for insulin glargine injector pen stated once opened, the product is good for 28-days. Discard after 28 days: Even if there's insulin left in the pen after 28-days, discard it. The insulin may have lost potency after this time.An observation of the 200-hall medication cart and interview with Nurse #5 were conducted on [DATE] at 8:45 AM. An opened insulin glargine injector pen dated [DATE] was found in the cart. The insulin glargine pen had a label on it which stated the insulin pen was to be discarded 28 days after opening. Nurse #5 stated the expired insulin glargine pen dated [DATE] should have been removed after 28-days by the night nurse on the 200-hall medication cart and was not.An interview was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-03-17 · tag F0760 — failed to prevent significant medication errors — pattern
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, and staff, Physician, Nurse Practitioner, and the Consultant Pharmacist interviews the facility failed to 1.) hold Humulin Regular (short acting) insulin when Resident #7's the blood glucose was less than 150 mg/dl (milligrams per deciliter) at 7:30 AM and less than 120 mg/dl at 11:00 AM and 5:00 PM. 2.) hold Resident #8's Humalog (insulin lispro) short acting insulin 5 units before meals for a blood glucose less than 100 mg/dl. 3.) give Resident #9 Humalog insulin 5 units before meals for premeal blood glucose over 150 mg/dl. 4.) give Resident #10 an additional 4 units of Humalog insulin for premeal blood glucose over 200 mg/dl. 5.) hold Humalog insulin according to the physician's order for Resident #11 and Resident#12 when the blood glucose was less than 120 mg/dl. 6.) administer the antihypertensive medication Clonidine prescribed as needed for increased blood pressure to Resident #3 and Resident#13 when the systolic blood pressure was greater than 160 and 170 millimeters of mercury…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-08-12 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and staff interviews the facility failed to maintain sanitizing solutions used in the kitchen at the strength recommended by the manufacturer and failed to repair peeling paint hanging from the ceiling above 2 of 2 food preparation tables. These practices had the potential to affect 90 of 91 residents' food quality and kitchen sanitation safety. Findings included: 1) The initial tour of the kitchen conducted on 08/05/24 at 11:35 AM the Dietary Manager (DM) said the staff used the solution in the red bucket to wipe down the main food preparation table area after food preparation and prior to manning the tray line. DM said their stainless-steel food preparation tables were wiped down before breakfast and again just before lunch tray line set-up using the sanitizing solution kept in the only red sanitizing bucket kept under the kitchen's food preparation tables. At 11:45 AM on 08/05/24 strips were used to check the sanitizing solution in the kitchen's only red sanitizing bucket. The solution in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-08-12 · tag F0760 — failed to prevent significant medication errors — pattern
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, resident, staff, and the Nurse Practitioner's interviews the facility failed to implement an order for Metoprolol 50 milligrams daily (a beta blocker indicated for the treatment of hypertension and heart failure) that was prescribed for atrial fibrillation (irregular heart rhythm) following a cardiology appointment. The medication error resulted in 25 missed doses. This occurred for 1 of 1 resident (Resident #55) reviewed for medication administration. Findings included. Resident #55 was admitted to the facility on [DATE] with diagnoses including chronic atrial fibrillation and chronic systolic congestive heart failure. Review of a cardiology consult report dated 07/11/24 revealed Resident #55 had permanent atrial fibrillation. The electrocardiogram (ECG) showed atrial fibrillation with mildly increased ventricular rate at 114 beats per minute. The recommended best medical therapy was to add Metoprolol Succinate 50 milligrams (mgs) daily to help with ventricular rate…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-03-23 · tag F0679 — failed to provide activities — pattern
    Provide activities to meet all resident's needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff and resident interviews, the facility failed to provide an ongoing resident centered activities program based on residents' individual interests for 2 of 7 residents reviewed for activities (Resident #27 and Resident #50). Findings included: a). Resident #27 was admitted to the facility on [DATE] with diagnoses of osteoarthritis with stiffness of right and left hand and glaucoma. Resident #27's 10/28/22 Annual Minimum Data Set (MDS) assessment revealed resident was cognitively intact. Resident #27's activity preferences included keeping up with the news, activities with groups of people, favorite activities, going outside and religious activities were very important. Books and music were not important to Resident #27. Resident #27's care plan revealed an activities focus was added on 5/24/21 and reviewed on 1/28/23. The activities care plan focus stated Resident #27 enjoyed attending and participating in most activities at the facility. Resident #27's goal indicated resident will…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-03-23 · tag F0756 — failed to review each resident's drug regimen — pattern
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff and Consultant Pharmacist interviews, the facility failed to address drug irregularities noted by the Consultant Pharmacist on two consecutive monthly Medication Regimen Reviews for 2 of 5 residents (Resident #43 and Resident #5) reviewed for unnecessary medications. Findings included: 1). Resident #43 was admitted to the facility on [DATE] with readmissions on 12/19/22 and 12/26/22. Resident #43's medical diagnoses included epilepsy, and anxiety. The 12/19/22 discharge summary medication list for Resident #43 included an order for lorazepam 0.5 milligrams (mg.) give 0.5 tablet three times per day as needed anxiety, agitation, seizure. The 12/26/22 discharge summary medication list for Resident #43 included an order for lorazepam 0.5 mg. give 0.5 tablet three times per day as needed anxiety, agitation, seizure. A physician order dated 12/19/22 was entered by Support Nurse #1 for lorazepam 0.5 mg. give 0.5 tablet by mouth three times per day. Review of Resident #43's December 2022…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-03-23 · tag F0758 — failed to limit and justify psychotropic drugs — pattern
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff, Nurse Practitioner and Consultant Pharmacist interviews, the facility failed to 1). accurately transcribe and administer a medication used to treat anxiety resulting in resident was administered antianxiety medication on a scheduled basis instead of as needed per the physician order, and 2) accurately transcribe and administer a medication used to treat depression and insomnia resulting in resident received 22 doses of the medication at a higher dose than ordered for 2 of 5 residents (Resident #43 and Resident #5 ) reviewed for psychotropic medication (a medication used to treat behavior, mood, thoughts, or perception). Findings included: 1). Resident #43 was admitted to the facility on [DATE] with readmissions on 12/19/22 and 12/26/22. Resident #43's medical diagnoses included in part intellectual disability, epilepsy, and anxiety. Resident #43's care plan revealed a focus initiated on 7/24/20 and reviewed on 1/15/23 of received anti-anxiety medication with risk for adverse side…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-03-23 · tag F0760 — failed to prevent significant medication errors — pattern
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff, Nurse Practitioner and Consultant Pharmacist interviews, the facility failed to follow parameters for administration of a medication used to treat hyperglycemia resulting in 16 doses administered in error for 1 of 1 resident (Resident #5) reviewed for medication error. Findings included: Resident #5 was admitted to the facility on [DATE] with diagnosis which included in part diabetes and long term use of insulin. Resident #5's 2/15/23 quarterly Minimum Data Set (MDS) assessment revealed resident with moderate cognitive impairment and received injections and insulin 7 days during the lookback period. Assessment indicated Resident #5 had orders for insulin changed once in the look back period. Resident #5's care plan indicated a 6/6/19 focus of Diabetes Mellitus with risk for complications. The focus was reviewed on 1/4/23. The goal indicated diabetes would be adequately managed in order to minimize risk for complications. Interventions included Diabetes medication as ordered by…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
Show the remaining 12 citations
  • Potential for harm · E2023-03-23 · tag F0810 — pattern
    Provide special eating equipment and utensils for residents who need them and appropriate assistance.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, staff, and resident interviews the facility failed to provide an adaptive handled cup for 1 of 1 resident (Resident #27) reviewed for accommodation of needs. Findings included: Resident #27 was admitted to the facility on [DATE] with diagnoses of osteoarthritis with stiffness of right and left hand. Resident #27's 1/28/23 quarterly Minimum Data Set (MDS) assessment revealed resident was cognitively intact and required set up assist and supervision with eating. Resident #27 had functional limitation of range of motion of upper extremity on both sides. Resident #27's care plan indicated a focus entered on 6/17/20 and revised on 1/28/23 of required set up assistance with eating meals and handled cups for all meals. Interventions included a handled cup with all meals, set up meal tray and report if increased assistance was needed with eating and drinking. Observation on 3/20/23 at 12:56 PM revealed Resident #27sitting in wheelchair with meal tray on the tray table in front of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-03-23 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and staff interviews the facility failed to maintain potentially hazardous food items within safe temperature range for cold food items, at or below 41 degrees Fahrenheit (F) during the lunch meal service. The findings include: An observation of the lunch meal tray line on 03/20/232 at 11: 30 AM. Temperature monitoring, with the Dietary Manager on 11/07/22 at 12:20 PM revealed the following temperatures: garden salads 48 degrees F. The four garden salads were observed not on ice, kept on a food tray on top of an empty food cart next to the food tray line, ready to be placed on residents' food trays. The garden salads contained lettuce, shredded carrots, tomatoes, and cheese. During an interview with the Dietary Manager on 03/20/23 at 12:45 PM, she stated that she expected dietary staff to serve cold foods 41 degrees F or below and if cold foods were higher than 41 degrees F the food items should be discarded prior to serving. She also stated the salads should have been kept cool below 41 degrees F just prior to serving and was not. During an interview with the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-03-23 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, staff, and Physician interviews the facility failed to notify the physician when a resident was noted to have redness and bleeding along the gumline for 1 of 1 resident reviewed for dental care (Resident #65). The findings included: Resident #65 was admitted to the facility on [DATE]. A review of the quarterly Minimum Data Set (MDS) dated [DATE] indicated that Resident #65 had severe cognitive impairment and needed total assistance with personal hygiene. Resident #65 was coded for no issues with his teeth and no pain. A nursing note dated 02/16/23 at 2:31 PM by Nurse #7 revealed Resident #65 has strong foul odor coming from mouth, redness and bleeding noted on gum line and teeth. Resident has verbalized that there is pain in her mouth on several occasions. There was not any documentation of a physician being notified. A nursing note dated 02/23/23 at 7:08 PM by Nurse #1 revealed Resident #65 remains in bed today, denies any pain. Resident continues to have dry mouth/lips and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-03-23 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observation and staff interview, the facility failed to shave a resident who was dependent on the staff for activities of daily living (ADL) care for 1 of 1 sampled resident reviewed for ADLs (Resident #65). Findings included: Resident #65 was admitted to the facility on [DATE] with multiple diagnoses including metabolic encephalopathy, dementia, anxiety, and affective mood disorder. A Psychiatric follow-up evaluation dated 12/20/22 for Resident #65 revealed resident's cognition noted to decline indicating severe cognitive impairment, with mood stable and no increase in paranoia or anxiety per staff. Resident with history of severe aggression toward staff, behaviors controlled on current medications. The quarterly Minimum Data Set (MDS) dated [DATE] indicated that Resident #65 had severe cognitive impairment and needed total assistance with personal hygiene. Resident #65 was coded for physical and verbal behavioral symptoms directed toward others and rejection of care on 0 to 0 days out…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-03-23 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff and Nurse Practitioner interviews the facility failed to obtain physician ordered laboratory tests for 1 of 3 residents reviewed for antibiotic use (Resident # 44). Findings included. Resident #44 was admitted to the facility on [DATE] with diagnoses including osteomyelitis (infection of the bone), urinary tract infection, and stage IV sacral ulcer. A physician's order dated 02/24/23 for Resident #44 revealed ertapenem sodium solution (antibiotic). Use 1 gram intravenously every 24 hours for infection to wounds for 28 Days via PICC line (peripherally inserted central catheter). A physician's order dated 02/24/23 for Resident #44 revealed weekly CBC (complete blood cell count), BMP (basic metabolic panel), ESR (erythrocyte sedimentation rate), CRP (c-reactive protein) (these labs are used to make treatment decisions) for 28 days while continuing intravenous antibiotics. The Minimum Data Set (MDS) admission assessment dated [DATE] revealed Resident #44 received antibiotics and had no…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-03-23 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, and staff interviews the facility failed to obtain physician ordered weights for 2 of 2 residents (Resident # 39, Resident #44) reviewed for nutrition. Findings included. 1. Resident #39 was admitted to the facility on [DATE] with diagnoses including congestive heart failure (CHF), and renal insufficiency. Resident #39's care plan dated 12/05/22 revealed the potential for nutritional problems. Interventions included in part; to observe for, record, and report to the physician as needed for signs or symptoms of malnutrition, or significant weight loss. The Minimum Data Set (MDS) quarterly assessment dated [DATE] revealed Resident #39 had moderately impaired cognition and required supervision with activities of daily living (ADLs). There was no weight loss or gain at the time of the assessment and no rejection of care. A physician's order dated 03/13/23 for Resident #39 revealed to obtain daily weights. If resident gains greater than 5 pounds (lbs.), notify the physician and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-03-23 · tag F0790 — failed to provide dental care — isolated
    Provide routine and 24-hour emergency dental care for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, resident, staff, and Physician interviews the facility failed to obtain dental care for a resident with painful inflamed upper gums, and strong mouth odor for 1 of 1 resident reviewed for dental (Resident #65). The findings included: Resident #65 was admitted to the facility on [DATE] with multiple diagnoses including metabolic encephalopathy, dementia, anxiety, and affective mood disorder. A review of the quarterly Minimum Data Set (MDS) dated [DATE] indicated that Resident #65 had severe cognitive impairment and needed total assistance with personal hygiene. Resident #65 was coded for no issues with her teeth, no pain, coded for enteral feeding, and was coded for physical and verbal behavioral symptoms directed toward others and rejection of care. Review of Resident #65's recent visits from her Primary Physician dated 12/07/22 and 01/27/23 indicated the following: Mouth & Throat - Normal. A nursing note dated 02/16/23 at 2:31 PM by Nurse #7 revealed Resident #65 has strong…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-03-23 · tag F0847 — isolated
    Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, administrative staff, and resident interview the facility failed to explain the arbitration agreement, including the right to rescind the agreement within 30 days, prior to having the resident or responsible party sign the agreement for 2 of 3 residents (Resident #83 and Resident #88). Findings included: The facility's Resident and Facility Arbitration Agreement stated the resident agrees that 1). he/she has read and understands the arbitration agreement, 2) the arbitration agreement had been explained to the resident to his or her satisfaction, 3) he/she does not have any unanswered questions, 4). he/she had executed the agreement of his or her own free will and not under duress, and 5). he/she received a copy of the agreement. The agreement further stated the resident understood that he/she had the right to revoke the arbitration agreement by written notice delivered and received by the facility within fourteen days of signing the agreement. a. Resident # 83 was admitted on [DATE].…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-03-23 · tag F0848 — isolated
    Provide a neutral and fair arbitration process and agree to arbitrator and venue.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on a record review, administrative staff, and resident interview the facility failed to provide an arbitration agreement that provided for 1). a selection of a neutral arbitrator agreed upon by both parties and 2). selection of a venue that was convenient to both parties for 3 of 3 residents reviewed for arbitration (Resident #294, Resident #83, and Resident #88). The findings included: A review of the facility's arbitration agreement titled Resident and Facility Arbitration Agreement was conducted. The arbitration agreement that included the following: .it was understood and agreed by the facility and the resident that any controversy or claim arising out of the Resident admission Agreement, or any service or health care provided by the facility to the resident shall be resolved by binding arbitration, which shall be conducted in North Carolina by a panel of 3 arbitrators in accordance with the American Health Lawyers Association and not by a lawsuit or resort to court process. The remainder of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-03-23 · tag F0867 — failed to act on quality-improvement findings — isolated
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record review and staff interviews, the facility's Quality Assurance & Performance Improvement Program (QAPI) failed to maintain implemented procedures and monitor interventions that the committee put into place following a recertification and complaint survey on 02/17/22. This was for 2 repeat deficiencies that were originally cited in the areas of notification and nutrition and were subsequently recited on the current recertification and complaint survey on 03/23/23. The continued failure during 2 surveys of record shows a pattern of the facility's inability to sustain an effective Quality Assurance Program. Findings included: This tag is cross referenced to: F580: Based on observation, record review, staff, and Physician interviews, the facility failed to notify the physician when a resident was noted to have redness and bleeding along the gumline for 1 of 1 resident reviewed for dental care (Resident #65). During the recertification and complaint survey on 02/17/22, the facility failed to notify the Physician and Responsible Party of a resident's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-03-23 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record review, and staff interviews, the facility failed to implement their infection control policy for Contact Precautions when 2 of 2 staff members (Nurse #2 and Nurse Aide #1) failed to don gloves and gown prior to entering 2 of 2 resident rooms (Resident #39, Resident #4) who were on Contact and Enteric Precautions. Findings included. The facility's policy titled Contact Precautions revised March 2020 read in part; use contact precautions for residents known or suspected to be infected or colonized with microorganisms that can be transmitted by direct or indirect contact. Wear gloves when entering the room and when touching residents' intact skin, surfaces, or articles in close proximity. Wear a gown when entering room when clothing will touch resident items or potentially contaminated environmental surfaces. Enteric precautions included to wear gloves and gown and use soap and water instead of alcohol-based hand sanitizer for hand hygiene when caring for residents with CDI (clostridium difficile infection/ C. diff). 1. A physicians order dated 03/15/23…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2023-03-23 · tag F0732 — widespread
    Post nurse staffing information every day.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record reviews and staff interviews, the facility failed to document accurate information on the daily nurse staffing sheets for 4 of 4 days (03/20/23, 03/21/23, 03/22/23, and 03/23/23) of the survey. Findings included: A review of the Staff Schedule/Assignment Sheets and daily Posted Nurse Staffing Information sheets for 03/20/23, 03/21/23, 03/22/23, and 03/23/23 revealed discrepancies in the areas of number of Registered Nurses (RNs) on staff, number of Licensed Practical Nurses (LPNs) on staff, and number of unlicensed staff (including Medication Aides (MAs) actual hours worked and actual nursing staff who worked including the licensed Registered Nurses (RNs) and Licensed Practical Nurses (LPNs). The number of licensed staff and actual hours worked of licensed staff on 1st shift (7:00 AM - 7:00 PM) were incorrect for the following days: 03/20/23, 03/21/23, 03/22/23, and 03/23/23. The number of licensed staff and actual hours worked of licensed staff on 2nd shift (7:00 PM - 7:00 AM) were incorrect for the following days: 03/20/23, 03/21/23, 03/22/23, and 03/23/23. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has plan of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$68,172 in federal fines across 1 penalty.

  • $68,172 — penalty dated 2025-08-14

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to LIBERTY SENIOR LIVING — 37 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 1 of 52.8-1.8 vs chain
Health inspection 1 of 53.1-2.1 vs chain
Staffing 2 of 52.2-0.2 vs chain
Quality measures 2 of 53.0-1.0 vs chain
The other 36 homes this chain runs (chain average 2.8★, per CMS)
1 of 5Liberty Commons Nursing and Rehabilitation CenterWhiteville, NC 1 of 5Louisburg Healthcare & Rehabilitation CenterLouisburg, NC 1 of 5Oak Forest Health and RehabilitationWinston-Salem, NC 1 of 5Woodhaven Nursing CenterLumberton, NC 2 of 5Highland House Rehabilitation and HealthcareFayetteville, NC 2 of 5Liberty Commons Nursing & Rehabilitation Center ofBenson, NC 2 of 5Liberty Commons Nursing and Rehabilitation CenterSanford, NC 2 of 5Liberty Commons Rehabilitation CenterWilmington, NC 2 of 5Pavilion Health Center at BrightmoreCharlotte, NC 2 of 5Pinehurst Healthcare & Rehabilitation CenterPinehurst, NC 2 of 5Pisgah Manor Health Care CenterCandler, NC 2 of 5Roxboro Healthcare & Rehab CenterRoxboro, NC 2 of 5Royal Park Rehabilitation & Health CenterMatthews, NC 2 of 5The Foley Center at Chestnut RidgeBlowing Rock, NC 2 of 5The OaksWinston-Salem, NC 3 of 5Bermuda Commons Nursing and Rehabilitation CenterAdvance, NC 3 of 5Elizabethtown Healthcare & Rehab CenterElizabethtown, NC 3 of 5Liberty Commons Nsg and Rehab Ctr of Rowan CountySalisbury, NC 3 of 5Liberty Commons Nursing & Rehab Center of SouthporSouthport, NC 3 of 5Shoreland Health Care and Retirement Center IncWhiteville, NC 3 of 5Silver BluffCanton, NC 3 of 5Southwood Nursing and RetirementClinton, NC 3 of 5Summerstone Health and Rehabilitation CenterKernersville, NC 3 of 5Warren Hills Nursing CenterWarrenton, NC 4 of 5Briar Creek Health CenterCharlotte, NC 4 of 5Capital Nursing and Rehabilitation CenterRaleigh, NC 4 of 5Inn at Quail Haven VillagePinehurst, NC 4 of 5Liberty Commons Nursing & Rehabilitation Center ofBurlington, NC 4 of 5Liberty Commons Nursing and Rehabilitation CenterWeldon, NC 4 of 5Liberty Healthcare Services of Golden Years NursinFalcon, NC 4 of 5The Preserve At Fairfield GladeCrossville, TN 4 of 5Three Rivers Health and Rehabilitation CenterWindsor, NC 4 of 5Westfield Rehabilitation and Health CenterSanford, NC 4 of 5Woodlands Nursing & Rehabilitation CenterFayetteville, NC 5 of 5Parkview Health and Rehabilitation CenterChapel Hill, NC 5 of 5Yadkin Nursing and Care CenterYadkinville, NC

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleSince
MCNEILL, JOHNIndividualCORPORATE DIRECTOR; TRUSTEE OF THE SNF; ADP OF THE SNFsince 04/29/2025
MCNEILL, RONALDIndividualCORPORATE DIRECTOR; ADP OF THE SNFsince 01/11/2006
MILLER, ROBERTIndividualCORPORATE DIRECTOR; ADP OF THE SNFsince 04/29/2025
WILSON, JEFFREYIndividualCORPORATE OFFICER; INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF; ADP OF THE SNFsince 02/16/2026
SPELL, MARILYNNIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 02/05/2026
LIBERTY HEALTHCARE MANAGEMENT INCOrganizationADP OF THE SNFsince 06/25/2025
LIBERTY HEALTHCARE PROPERTIES OF SOUTHWOOD LLCOrganizationADP OF THE SNFsince 06/25/2025
LIBERTY REAL PROPERTIES, LLCOrganizationADP OF THE SNFsince 06/25/2025
LONG TERM CARE MANAGEMENT SERVICES LLCOrganizationADP OF THE SNFsince 09/05/2024
CALCUTT, JOSEPHIndividualADP OF THE SNFsince 09/05/2024
WILSON, ROBERTIndividualADP OF THE SNFsince 02/08/2026

CMS files one row per role, so the 18 rows in the source record cover these 11 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.

4 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$12.0M
Net patient revenuemost recent cost report
-19.0%
Operating marginrevenue minus expenses
$5.0M
Related-party expense35% of expenses
Who pays — share of resident-days
Medicaid 67%Medicare 4%Other / private 29%

This home reported $5.0M paid to related parties — landlords or management companies under common ownership — equal to about 35% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$351per resident / day
operating cost
$10,669per month
≈ monthly operating cost
$295per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in NC

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the North Carolina Medicaid page.

Typical monthly cost in North Carolina
$9,733/mo
Nursing home (semi-private)
$10,798/mo
Nursing home (private)
$6,496/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 345218. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-08-14, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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