Courtland Rehabilitation And Healthcare Center
23020 Main Street, Courtland, VA 23837 · For profit - Corporation · 90 certified beds · (757) 653-0908 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- it has an abuse, neglect, or exploitation citation (F0600), cited Jan 2026
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has a citation for mishandling residents’ money or property (F0568)
- it has 5 actual-harm citations
- a high number of inspection citations overall (45) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $13,247 in federal fines (most recent 2026-01-28)
- its independent health-inspection rating is low (2/5)
- its payroll-based staffing rating is low (1/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 1 of 5 |
| Quality measuresSelf-reported by the facility | 3 of 5 |
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 3 of 5 |
| Long-stay residentspeople who live here | 2 of 5 |
| Short-stay residentsrehab / post-hospital | 4 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 2 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 19.5% | 14.9% | 15.4% | worse |
| Long-stay residents who lose too much weight | 10.8% | 5.4% | 5.4% | worse |
| Long-stay residents with a catheter left in their bladder | 0.2% | 0.4% | 0.9% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with a urinary tract infection | 4.8% | 1.6% | 2.0% | worse |
| Long-stay residents with depressive symptoms | 9.6% | 18.7% | 6.5% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 4.0% | 3.6% | 3.3% | worse |
| Long-stay residents whose ability to walk worsened | 21.7% | 15.6% | 16.1% | worse |
| Long-stay residents on antianxiety or hypnotic medication | 6.5% | 20.6% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 97.6% | 94.0% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 8.1% | 4.7% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 19.7% | 21.8% | 21.2% | typical |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 8.4% | 14.2% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 0.6% | 1.3% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 72.5% | 73.6% | 79.4% | typical |
| Short-stay residents rehospitalized after admission | 18.6% | 22.3% | 22.6% | better |
| Short-stay residents with an outpatient ER visit | 13.3% | 11.5% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 1.41 | 1.52 | 1.67 | better |
| Long-stay outpatient ER visits per 1,000 resident days | 1.73 | 1.48 | 1.80 | typical |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
56.5% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 74 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 73.7% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 57 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.40 therapist hours per resident per day in 2026Q1 — more than 69% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 17% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 56.5%CMS range 47.4–67.4 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 10.3%CMS range 7.1–14.4 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 73.7% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 71.9% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 64.9% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 98.8% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 100.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 1.2% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 7.4% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 7.9%CMS range 4.9–13.5 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.44 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 90 beds and averages 85.7 residents a day — about 95% occupied, or roughly 4 beds typically open. It runs essentially full — expect a waiting list. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.08 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.40 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.73 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 2.59 hrs/resident/day on weekends vs 3.29 on weekdays — 21% thinner on weekends — a notable drop. RN hours go from 0.45 to 0.29 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 52% is about the same as the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
45 citations, most serious first. The 15 most serious are shown; the remaining 30 are one tap away and print in full.
- Actual harm · Gcited before2026-01-28 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interviews, clinical record review, and review of facility documents, the facility staff failed to provide adequate supervision to prevent accidents for 1 of 51 residents (Resident #98), in the survey sample which constituted harm.The findings included: 1. The facility staff failed to provide adequate supervision to ensure Resident #98 was safe from falling while transferring, which constituted harm.Resident #98 was no longer a resident of the facility; therefore, a closed record review was conducted. Resident #98 was admitted to the facility on [DATE] after a hospital stay. The resident's diagnoses included Alzheimer's Disease, essential hypertension, major depressive disorder, and muscle weakness. The quarterly Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 10/12/24 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 00 out of a possible 15. This indicated Resident #98's cognitive abilities for daily decision…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2022-03-17 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on complaint investigation, staff interviews, clinical record review, and facility documentation, the facility staff failed to provide the necessary care and treatment for 5 out of 44 residents (Resident #84, #64, #79, #56, and #71) in the survey sample. For Resident #84, the facility staff failed to follow the Nurse Practitioner (NP) orders to provide parenteral Intravenous (IV) fluids as ordered on 02/04/22 at approximately 10:30 a.m., to start Sodium Chloride Solution 0.9%, use 50 ml/hour intravenously (IV) x 24 hours for 2 liters for hydration which was never initiated for a resident who had a decline in oral fluids, decrease appetite and having loose stools. Resident #84 remained in the facility for 28 hours after the order was given on 02/04/22 to start IV fluids. On 02/05/22 at approximately 2:56 p.m., Resident #84 was observed in respiratory distress, unable to obtain blood pressure, and using accessory muscles for breathing. Resident #84 was transferred via 911 (emergent) to the local hospital and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2022-03-17 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 2. a. Resident #26 was originally admitted to the facility on [DATE] after an acute care hospital stay. The resident was never been discharged from the facility. According to the comprehensive skin assessment dated [DATE] at 8:12 PM a new wound was found on the resident's Sacrum. Acquired in-house. With 100% slough/eschar. The quarterly Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 1/26/22 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 11 out of a possible 15. This indicated that Resident #26 cognitive abilities for daily decision-making were moderately impaired. In section E (Rejection of Care) did the resident reject evaluation or care, marked O behavior not exhibited. In section G(Physical functioning) the resident was coded as requiring extensive assistance from two people with bed mobility and personal hygiene. Requiring extensive assistance of one person with dressing. Requiring total dependence of two persons with toilet use and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2022-03-17 · tag F0694 — isolatedProvide for the safe, appropriate administration of IV fluids for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on complaint investigation, staff interviews, clinical record review, and facility documentation, the facility staff failed to provide the necessary care and services for 2 of out 44 residents (Resident #84 and #71) in the survey sample. For Resident #84, the facility staff failed to provide parenteral intravenous (IV) fluids as ordered by the Nurse Practitioner on 02/04/22 at approximately 10:30 a.m., to start Sodium Chloride Solution 0.9%, use 50 ml/hour intravenously (IV) x 24 hours for 2 liters for hydration which was never initiated. Resident #84 remained in the facility for 28 hours after the order was given to start IV fluids before the resident was noted as being in respiratory distress, unable to obtain blood pressure, and using his accessory muscles for breathing. Resident #84 was transferred via 911 (emergent) to the local hospital and admitted on [DATE] with main diagnoses to include severe metabolic acidosis, severe dehydration, hypothermia at 89.4 degrees, Urinary Tract Infection (UTI), and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2022-03-17 · tag F0697 — failed to manage pain — isolatedProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on information gleaned during a complaint investigation, family interview, staff interviews, and a clinical record review, the facility staff failed to admit and transcribe orders to obtain crucial pain medications for over forty-five hours to manage the pain for a resident two days post-surgery after a serious and complex lumbar fusion of the spine, resulting in severe pain which limited participation in day to day activities, the ability to sleep at night and physical decline which constituted harm for 1 of 44 residents (Resident #83), in the survey sample. The findings included: Resident #83 was originally admitted to the facility on [DATE], was discharged to acute care on 11/26/21, returned to the facility on [DATE], and discharged again on 1/1/22, and succumbed on 1/4/22. The diagnoses at the time of the resident's 11/19/21 admission included; status post decompression and fusion of the lumbar spine and polymyalgia rheumatic. The admission Minimum Data Set (MDS) assessment with an assessment reference…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2026-01-28 · tag F0580 — failed to tell family and doctor about changes — patternImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident and staff interviews and a review of clinical records, the facility staff failed to notify the resident and/or the resident representative of changes for 2 of the 51 residents in the survey sample (Residents #37 and #88). The findings included:1. The facility's staff failed to notify Resident #37 of her test/laboratory results. Resident #37 was initially admitted to the facility on [DATE] after an acute care hospital stay. The residents' current diagnoses include diabetes, atrial fibrillation, and renal insufficiency. The quarterly Minimum Data Set (MDS) assessment, with an assessment reference date (ARD) of 12/21/25, coded the resident as having completed the Brief Interview for Mental Status (BIMS) and scored 10 out of a possible 15. This indicated Resident #37's cognitive abilities for daily decision making were moderately impaired. In section GG0130. Self-Care: the resident was coded as requiring setup or clean-up assistance with eating; partial/moderate assistance with oral hygiene and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-01-28 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and interviews with residents and staff, the facility staff failed to ensure a homelike environment for 2 of the 51 residents in the survey sample (Residents #36 and #50). The findings included:1. The facility staff failed to maintain a homelike environment for Resident #36, free of a wandering resident.Resident #36 was initially admitted to the facility on [DATE] after an acute care hospital stay. The residents' current diagnoses include a chronic left lower extremity blood clot, a stage 4 sacral wound, and an anxiety disorder. The quarterly Minimum Data Set (MDS) assessment, with an assessment reference date (ARD) of 11/11/25, documented that the resident had completed the Brief Interview for Mental Status (BIMS) and scored 15 out of 15. This indicated Resident #36's cognitive abilities for daily decision making were intact. On 1/20/26 at 12:06 PM, Resident #22 was observed in a wheelchair being pushed rapidly out of room [ROOM NUMBER], as the door slammed with great force, creating a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-01-28 · tag F0585 — failed to handle grievances — patternHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on information from the resident council task, resident interviews, staff interviews, and review of facility documents, the facility staff failed to educate the residents on how to file a grievance and resolve grievances as well as keeping the residents appropriately apprised of progress toward resolution for 4 of 51 residents (Resident #14, Resident #16, Resident #10, and Resident #76) in the survey sample.The findings included: 1. On 1/22/26 at 3:00 PM while conducting the resident council task, residents voiced that they do not know how to file a grievance or what the process is for resolving a grievance. Residents also voiced that they have never been educated on the process for filing a grievance. On 1/22/26 at 4:45 PM an interview was conducted with the Administrator, Director of Nursing (DON), and Regional Clinical Director. The Administrator stated that the residents are educated on the grievance process. The question was asked to the Administrator, how are the residents educated on the process to file a grievance? The Administrator stated, I'm not sure. The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-01-28 · tag F0600 — failed to protect residents from abuse and neglect — patternProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews with residents and staff and a review of the clinical record, the facility staff failed to protect 1 of the 51 residents in the survey sample (Resident #14) right to be free from physical abuse.Resident #14 was initially admitted to the facility on [DATE] following an acute-care hospital stay. The residents' current diagnoses include dementia, major depressive disorder, and atrial fibrillation. The annual Minimum Data Set (MDS) assessment, with an assessment reference date (ARD) of 12/24/25, coded that the resident had completed the Brief Interview for Mental Status (BIMS) and scored 10 out of a possible 15. This indicated that Resident #14's cognitive abilities for daily decision making were moderately impaired. In section GG0130. Self-Care: the resident was coded as independent with eating, oral hygiene, upper-body dressing, toileting, lower-body dressing, putting on/taking off footwear, and personal hygiene, and requiring partial/moderate assistance with showers/bathing. In section GG0170.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-01-28 · tag F0656 — failed to write and follow a full care plan — patternDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident and staff interviews and a review of clinical records, the facility staff failed to include the discharge-preference information for 2 of 51 residents (Resident #67 and #25) in the survey sample. The findings included: 1. The facility staff failed to include Resident #67's discharge preference in the comprehensive person-centered care plan.Resident #67 was initially admitted to the facility on [DATE], after an acute care hospital stay. The residents' diagnoses included dementia, colitis, and high blood pressure. The quarterly MDS assessment, with an assessment reference date (ARD) of 1/15/26, coded the resident as having completed the Brief Interview for Mental Status (BIMS) and scored 11 out of a possible 15. This indicated that Resident #67's cognitive abilities for daily decision making were moderately impaired. A review was made of Resident #67's quarterly MDS assessment dated [DATE], section Q0400. Discharge Plan. The MDS was coded that active discharge planning was not underway to return…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-01-28 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations during the Medication Storage and Labeling and Medication Administration tasks, staff interviews, and a review of clinical records, the facility failed to ensure that medications were safe for administration. The findings included: 1. The facility staff failed to ensure that unscored medications were not split.On 1/22/26 at approximately 9:22 AM, during the Medication Administration task, Licensed Practical Nurse (LPN) #2 was observed cutting an unscored Fluphenazine HCl 10 MG Oral Tablet to obtain a dose of 15 MG. The physician's Order Summary stated to administer Fluphenazine HCl Oral Tablet 15 MG by mouth two times a day for Schizophrenia/Psychosis. The label on the medication stated to administer 10 MG, but the dosage was changed on 12/25/25 to 15 MG.This medication carries a boxed warning. Black box warnings are added only when substantial clinical data show the drug can cause severe harm, hospitalization, or death. (What Is a Black Box Warning? | John Hopkins | [NAME] School of Public…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-01-28 · tag F0908 — failed to keep essential equipment working — patternKeep all essential equipment working safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, resident and staff interviews, and a review of clinical records, the facility staff failed to ensure resident care equipment was maintained in a safe operating condition for 1 of 51 residents (Resident #3) in the survey sample. The findings included: Resident #3 was initially admitted to the facility on [DATE], after a stay in another long-term care facility. The residents' diagnoses included diabetes and heart failure. The admission Minimum Data Set (MDS) assessment, with an assessment reference date (ARD) of 12/2/25, coded that the resident completed the Brief Interview for Mental Status (BIMS) and scored 12 out of a possible 15. This indicated Resident #3's cognitive abilities for daily decision making were moderately impaired. In section GG0130. Self-Care: the resident was coded as independent for eating and personal hygiene; dependent on upper-body dressing, lower-body dressing, toileting, removing footwear, and showering/bathing. In section GG0170. Mobility: the resident was coded as…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-01-28 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, and clinical record review, the facility staff failed to maintain dignity during mealtime for 1 of 51 residents (Resident #88), in the survey sample.The findings included: The facility staff failed to maintain dignity during mealtime by standing over a resident while feeding the resident. Resident #88 was originally admitted to the facility on [DATE]. The current diagnoses included; Alzheimer's Disease with late onset and malignant neoplasm of prostate.The quarterly Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 12/30/25 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 03 out of a possible 15. This indicated Resident #88's cognitive abilities for daily decision making were severely impaired.In section GG (Functional Abilities) the resident was coded as setup or clean-up assistance with eating.On 1/22/26 at approximately 12:21 pm, a dining observation was made in the dining room. The Assistant Director of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-01-28 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident and staff interviews and a review of facility documents, the facility staff failed to thoroughly investigate a report of missing personal property for 1 of 51 residents (Resident #14) in the survey sample.The findings includedResident #14 was initially admitted to the facility on [DATE] after an acute care hospital stay. The residents' current diagnoses include dementia, major depressive disorder, and atrial fibrillation. The annual Minimum Data Set (MDS) assessment, with an assessment reference date (ARD) of 12/24/25, coded that the resident had completed the Brief Interview for Mental Status (BIMS) and scored 10 out of a possible 15. This indicated that Resident #14's cognitive abilities for daily decision making were moderately impaired. In section GG0130. Self-Care: the resident was coded as independent with eating, oral hygiene, upper-body dressing, toileting, lower-body dressing, putting on/taking off footwear, and personal hygiene, and requiring partial/moderate assistance with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-01-28 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, resident and staff interviews, and a review of the clinical records, the facility staff failed to accurately code the Minimum Data Set (MDS) assessment for 1 of 51 residents (Resident #52) in the survey sample.The findings included: Resident #52 was initially admitted to the facility on [DATE] after an acute care hospital stay. The residents' diagnoses included GI bleeds, stroke, and high blood pressure. The quarterly MDS assessment, with an assessment reference date (ARD) of 1/4/26, coded the resident as having completed the Brief Interview for Mental Status (BIMS) and scored 12 out of a possible 15. This indicated that Resident #52's cognitive abilities for daily decision making were moderately impaired. An interview was conducted with Resident #52 on 1/20/26 at 2:44 PM. Resident #52 stated that the only assistance he sought was an eye examination and dentures. The resident stated that he had not received any dental services since admission to the facility. He opened his mouth to show…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 30 citations
- Potential for harm · Dcited before2026-01-28 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, clinical record review and facility documentation, the facility staff failed allow the residents' involvement in the care plan conference for 1 resident (Resident #67) in the survey sample of 51 residents.The findings Include:The facility staff failed to allow the residents' involvement in the care plan conference on 1/21/26.Resident #67 was initially admitted to the facility on [DATE], after an acute care hospital stay. The residents' diagnoses included dementia, colitis, and high blood pressure. The quarterly MDS assessment, with an assessment reference date (ARD) of 1/15/26, coded the resident as having completed the Brief Interview for Mental Status (BIMS) and scored 11 out of a possible 15. This indicated that Resident #67's cognitive abilities for daily decision making were moderately impaired. An interview was conducted with Resident #67 on 1/22/26 at 3:14 PM. Resident #67 stated that she did not like the activities the facility offered and wanted to move to a town closer…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-01-28 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on Resident interview, facility staff interviews, clinical record review, and facility documentation review, the facility staff failed to provide Activity of Daily Living (ADL) care to one dependent Resident (Resident #10) in a survey sample of 51 Residents.The findings include: Resident #10 was originally admitted to the facility 9/19/2015 and re-admitted from an acute care facility on 7/11/25. The current diagnoses included; Pressure Ulcer Right Hip, Stage 4, Pressure Ulcer other site Stage 4 and Acquired absence of the Right Knee, above.The quarterly review Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 12/22/25 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 15 out of a possible 15. This indicated Resident #10 cognitive abilities for daily decision making were intact. In Section GG Functional Abilities coded resident as dependent with showers/bathe self, toileting and personal hygiene. Resident coded as independent with eating.The person-centered care plan dated 4/25/25 read that the resident has an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-01-28 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on family interview, staff interview, clinical record review and review of facility documentation the facility staff failed to ensure the necessary treatment, care and services were initiated for a Stage 2 pressure ulcer for 1 of 51 residents (Resident #96), a closed record resident, in the survey sample.The findings include: Resident #96 was originally admitted to the facility 06/09/23 and discharged to an acute care facility on 6/28/23. The current diagnoses included; Quadriplegia and Pressure induced deep tissue damage of the sacrum. The admission Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 6/16/23 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 15 out of a possible 15. This indicated Resident #96 cognitive abilities for daily decision making were intact.In sectionGG(Functional Abilities) the resident was coded as dependent toileting hygiene, lower body dressing, putting on/taking off footwear. Requires substantial/maximal…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-01-28 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interview, staff interview, and clinical record review, the facility staff failed to maintain ongoing records of communication between the facility and the dialysis center for 1 of 51 residents (Resident #11), in the survey sample.The findings include:Resident #11 was originally admitted to the facility 5/23/24 and readmitted on [DATE] The current diagnoses included end stage renal disease requiring dialysis. The quarterly Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 11/23/25 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 13 out of a possible 15. This indicated Resident #11 cognitive abilities for daily decision making were intact. The person-centered care plan dated 7/28/25 read that Resident #11 receive hemodialysis Monday, Wednesday and Friday (M/W/F) related to End Stage Renal Disease (ESRD). The Goal for the resident is resident will have immediate intervention should any s/s of complications from dialysis occur…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-01-28 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident and staff interviews and a review of clinical records, the facility staff failed to document the results of in-house COVID and influenza tests for 1 of the 51 residents in the survey sample (Resident #37). The findings included:Resident #37 was initially admitted to the facility on [DATE] after an acute care hospital stay. The residents' current diagnoses include diabetes, atrial fibrillation, and renal insufficiency. The quarterly Minimum Data Set (MDS) assessment, with an assessment reference date (ARD) of 12/21/25, coded the resident as having completed the Brief Interview for Mental Status (BIMS) and scored 10 out of a possible 15. This indicated Resident #37's cognitive abilities for daily decision making were moderately impaired. In section GG0130. Self-Care: the resident was coded as requiring setup or clean-up assistance with eating; partial/moderate assistance with oral hygiene and upper-body dressing; dependent assistance with toileting; lower-body dressing; putting on/taking off…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-01-28 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and staff interviews the facility staff failed to follow infection control practices. Therefore, increasing the chances of spreading infections, illnesses and diseases for 1 of 51 residents, Resident #10 in the survey sample. The findings include: Resident #10 was originally admitted to the facility 9/19/2015 and re-admitted from an acute care facility on 7/11/25. The current diagnoses included; Pressure Ulcer Right Hip, Stage 4, Pressure Ulcer other site Stage 4 and Acquired absence of the Right Knee, above. The quarterly review Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 12/22/25 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 15 out of a possible 15. This indicated Resident #10 cognitive abilities for daily decision making were intact. In Section M skin conditions coded resident as dependent with showers/bathe self, toileting and personal hygiene. Resident coded as independent with eating.The person-centered care plan dated revised on 1/05/26 read resident has an actual impairment…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-01-28 · tag F0887 — isolatedEducate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interviews and a review of Infection Control documentation, the facility failed to maintain records of staff COVID-19 vaccinations. The findings included:On 1/28/26 at approximately 3:54 PM, the Infection Control task was completed with an interview with the Infection Preventionist (IP). The IP stated that education on COVID-19 vaccines is provided only to residents and/or their representatives. The IP also stated that there are no records of staff vaccinations because it is no longer a question asked of current or prospective hires. She stated she was recently employed by the facility and had not received the COVID-19 vaccine. The IP further stated that facility staff were not provided with education on the benefits and potential risks of the COVID-19 vaccine, nor were they offered the vaccine or information on how to obtain it. The facility's protocol, revised 7/25/23, titled Guidance and Protocol- COVID-19, stated under COVID-19 Vaccination that staff may be employed without providing evidence of COVID-19 vaccination. Vendors and contractors may provide services…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2022-03-17 · tag F0727 — failed to provide required RN coverage — widespreadHave a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on information obtained during the Sufficient and Competent Nurse Staffing task, the facility staff failed to use the services of a Registered Nurse (RN) for at least 8 consecutive hours a day, 7 days a week. The findings included: A review of RN staffing for April 3, 2021 through March 13, 2022 the facility staff was unable to provide evidence that an RN provided services in the facility for at least 8 consecutive hours on 5/15/21, 5/29/21, 5/30/21, 6/27/21, 7/17/21, 7/24/21, 10/2/21, 11/27/21, 12/25/21, 1/9/22, 1/15/22, 1/16/22, 3/5/22, 3/6/22, 3/12/22 and 3/13/22. An interview was conducted with the Staffing Coordinator on 3/14/22 at approximately 4:05 p.m. The Staffing Coordinator stated she was new to the position but based on the formula for staffing she not instructed to staff a RN for at least 8 consecutive hours each day. The Staffing Coordinator stated there are few RNs other than the Director of Nursing, the Assistant Director of Nursing and maybe the MDS Coordinator who work in the facility at least 8 consecutive hours each day. On 3/17/22 at approximately 5:45…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2022-03-17 · tag F0804 — failed to serve food at safe, palatable temperature — widespreadEnsure food and drink is palatable, attractive, and at a safe and appetizing temperature.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations during the tray line service, resident interview, staff interviews, and clinical record review, the facility staff failed to serve proper meat portions and mashed potatoes per recipe to provide person-centered determined nutritional needs based on the Registered Dietitian's assessment for 71 of 83 residents in the facility. The findings included: On 3/1/22 at approximately 12:05 p.m., an observation of the midday meal service was observed. The general meal served was 3 ounces (oz.) of ham, 1 twist of an orange, 1 ounce of pineapple sauce, herb roasted red potatoes, mashed potatoes for mechanically altered diets, garden blended vegetables, corn bread, and peach crisp. The alternate was cube steak with brown gravy, and spiral noodles. During the tray line observation on 3/1/22 at approximately 12:05 p.m., the [NAME] was asked to weigh the portion of ham slices served. The ham slice weighed between 1 oz and 1.5 oz. The [NAME] stated she cut the ham slices at over 3 ounces to account for loss of water during cooking but it never occurred the portion sizes would…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-03-17 · tag F0580 — failed to tell family and doctor about changes — patternImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 4. The facility staff failed to notify Resident #87's responsible party timely of an acute change of condition that required the resident to be transferred to the hospital on 2/3/22 via 911. Resident #87 was admitted to the facility on [DATE] with diagnoses to include but not limited to Chronic Kidney Disease, Stage 5. Diabetes Mellitus, Anemia, Obesity, and Atrial Fibrillation. Resident #87 was discharged to the hospital on 2/3/22. The most recent comprehensive Minimum Data Set (MDS) was an admission Assessment with an Assessment Reference Date (ARD) of 1/27/22. The Brief Interview for Mental Status for Resident #87 was coded as a 15 out of a possible 15, indicating the resident was cognitively intact and capable of daily decision making. Under Section F0400 Interview for Daily Preferences Resident #87 was coded as a 1-Very Important for: How important is it to you to have your family involved in discussions about your care? Under Section M Skin Conditions Resident #87 was coded for being at risk for developing…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-03-17 · tag F0607 — failed to have anti-abuse policies — patternDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on employee record review, facility document review and staff interviews the facility staff failed to implement their Abuse/Neglect Prevention Policy for screening of new employees. Criminal Background Checks were not obtained for 12 current employees within 30 days of their hire date, Sworn Statements were not obtained for 16 current employees upon hire, and a Nursing License was not obtained for 2 current employees upon hire. The findings included: On 3/14/22 twenty-five current employee records were reviewed. The employee record review revealed that 12 current employees did not have a Criminal Background Checks. There were also 16 current employees that had no Sworn Statements upon hire. The employee record review also revealed that Nursing Licenses for 2 current employees were not obtained. On 10/14/22 at 10:30 a.m., an interview was conducted with the Business Office Manager (BOM) regarding the current employees with missing criminal background checks, sworn statements and nursing licenses. The BOM stated, I have only been here since the end of December and have not been…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-03-17 · tag F0725 — failed to have enough nursing staff — patternProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on a family interview, staff interviews, and review of facility documents, the facility staff failed to have on duty sufficient nursing staff with the appropriate skills sets to provide nursing services during the 3:00 p.m. - 11:00 p.m., shift on 11/19/21. The findings included: Resident #83 was originally admitted to the facility 11/19/21, was discharged to acute care 11/26/21. The resident's diagnoses included status post decompression and fusion of the lumbar spine and polymyalgia rheumatic. The admission Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 11/26/21 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 14 out of a possible 15. This indicated Resident #83's cognitive abilities for daily decision making were intact. In section G (Physical functioning) the resident was coded as requiring total care of one person with bathing, extensive assistance of two people with transfers, extensive assistance of one person with dressing and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-03-17 · tag F0726 — failed to have competent, trained nursing staff — patternEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and staff interview the facility staff failed to ensure Agency Staff completed appropriate competencies and skill sets to provide nursing related services to meet resident needs. The findings included: A review of the facility's as work staffing schedule for the prior two weeks (February 20 through March 5th 2022) of the unannounced Medicaid/Medicare survey which started (March 09, 2022) indicated: 86 % of the direct care nursing staff were as needed agency staff. The facility utilized two separate agencies. During an interview on 03/17/2022 at 10:45 A.M. with the Corporate [NAME] President of Operations, she stated, the facility was operating on 14% company licensed nursing staff with the remaining staff from the two agencies. During an interview on 03/17/2022 at 10: 47 A.M. with the administrator she stated, the facility had a contracted agreement with two agencies for staffing. Agency staff agreement #1 was signed and dated (11/18/21). Agency staff agreement #2 was signed and dated 10/26/21. The facility was noted to have two (2) signed and dated contracted…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-03-17 · tag F0760 — failed to prevent significant medication errors — patternEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interviews, clinical record review and facility documentation, the facility staff failed to administer a significant medication for 1 out of 44 residents (Resident #47) in the survey sample. The findings included: 1. The facility staff failed to administer 12 doses of the significant medication (Zyvox) as ordered by the physician to treat a Urinary tract infection (UTI) for Resident #47. Resident #47's Minimum Data Set (MDS - an assessment protocol) a PPS 5-day assessment with an Assessment Reference Date of 02/14/22 coded Resident #47's Brief Interview for Mental Status (BIMS) scored a 06 out of a possible score of 15 indicating severe cognitive impairment. Resident #47's Minimum Data Set (MDS - an assessment protocol) a PPS 5-day assessment with an Assessment Reference Date of 02/14/22 coded Resident #47's Brief Interview for Mental Status (BIMS) scored a 06 out of a possible score of 15 indicating severe cognitive impairment. The MDS coded Resident #47 requiring total dependence of one with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-03-17 · tag F0868 — patternHave the Quality Assessment and Assurance group have the required members and meet at least quarterly
What the surveyor found here — the official record, unedited, may be distressing
Based on staff interview, facility record review, and review of the facility's policy, the facility staff failed to consistently have the Medical Director or Designee present for 1 of 4 quarterly meetings. The findings included: An interview was conducted with the Administrator on 03/17/22 at approximately 2:10 p.m. The facility's signature sheets were reviewed for their Quality Assurance (QA) meetings held on 02/28/22, 11/05/21, 07/12/21 and 03/10/21, which revealed the Medical Director or his designee were not present for the quarterly QA meeting held on 02/28/22. A debriefing was held with the Administrator and [NAME] President of Operations on 03/17/22 at approximately 5:45 p.m., who were informed of the above findings; no further information was provided prior to exit. The facility's policy titled Quality Assurance and Performance Improvement (QAPI) Program with a revision date of 02/2020. Authority: The Administrator is responsible for assuring that this facility's QAPI program complies with federal, state, and local regulatory agency requirements.
- Potential for harm · D2022-03-17 · tag F0553 — failed to let residents help plan their care — isolatedAllow resident to participate in the development and implementation of his or her person-centered plan of care.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on resident interview, staff interviews, clinical record review and facility documentation review, the facility staff failed to invite 1 of 44 residents (Resident #64) in the survey sample to participate in her Person-Centered care plan meeting. The findings included: Resident #64 was admitted to the nursing facility on 11/12/21. Diagnosis for Resident #64 included but not limited to Type II diabetes. The current Minimum Data Set (MDS), a quarterly assessment with an Assessment Reference Date (ARD) of 02/22/22 coded the resident with a 14 out of a possible score of 15 on the Brief Interview for Mental Status (BIMS) indicating no cognitive impairment. During the initial tour on 03/09/22 at approximately 3:27 p.m., an interview was conducted with Resident #64 who stated, Care plan meetings don't happen here. I was never invited nor did I receive a letter to attend a care plan meeting. An interview was conducted with the Social Worker (SW) on 03/10/22 at approximately 10:35 p.m., who stated, I invited Resident #64 to attend her care plan meeting verbally, but a care plan letter…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-03-17 · tag F0568 — isolatedProperly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff and individual interviews the facility staff failed to provide one resident (Resident #37) in the survey sample of 44 residents with a quarterly financial statement. The findings included: Resident #37 was admitted to the facility on [DATE] with diagnoses of sequela, neuromuscular dysfunction of bladder, paraplegia, hypertension, anxiety disorder, contracture of right hip, contracture of left hip, and depression. The facility staff failed to provide Resident #37 with a quarterly financial statement. Resident #37 was noted to be his own authorized legal representative. A Quarterly Minimum Data Set (MDS) assessed Resident #37 as having a Basic Interview for Mental Status (BIMS) score of 13. In the area of Activity's of Daily Living (ADL's) this resident was assessed as requiring extensive assistance in the area of bed mobility and transfer. A Care Plan Dated: 2/11/2022 indicated: The resident needs a safe environment with: (floors free from spills and/or clutter; adequate light; a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-03-17 · tag F0655 — isolatedCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interviews, and clinical record review, the facility staff failed to complete and implement the baseline care plan within 48 hours of a resident's admission and failed to provide a written baseline care plan summary to one resident representative for 2 of 44 residents (Resident #83 and #67), in the survey sample. The findings included: 1. Resident #83 was originally admitted to the facility 11/19/21, was discharged to acute care 11/26/21. The diagnoses at the time of the resident's 11/19/21 admission included; status post decompression and fusion of the lumbar spine and polymyalgia rheumatic. The admission Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 11/26/21 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 14 out of a possible 15. This indicated Resident #83's cognitive abilities for daily decision making were intact. In section G (Physical functioning) the resident was coded as requiring total care of one person with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-03-17 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff and resident interviews, the facility staff failed to revise the care plan for one resident, Resident #37, in the survey sample of 44 residents, to include interventions for this resident sharing alcohol with other residents. The findings included: Resident #37 was admitted to the facility on [DATE] with diagnoses of sequela, neuromuscular dysfunction of bladder, paraplegia, hypertension, anxiety disorder, contracture of right hip, contracture of left hip, and depression. The facility staff failed to revise Resident #37 care plan to include interventions for sharing alcohol with other residents. A Quarterly Minimum Data Set (MDS) assessed Resident #37 as having a Basic Interview for Mental Status (BIMS) score of 13. In the area of Activity's of Daily Living (ADL's) this resident was assessed as requiring extensive assistance in the area of bed mobility and transfer. A Care Plan Dated: 2/11/2022 indicated: The resident needs a safe environment with: (floors free from spills and/or…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-03-17 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, medical record review, staff interviews and facility document review the facility staff failed to ensure 1 of 44 Residents (Resident #61) was provided an assistive device to prevent accidents, Resident #61. The facility staff failed to ensure Resident #61's wanderguard device was in place to prevent elopement. The findings included: Resident #61 was admitted to the facility on [DATE] with diagnoses to include but not limited to Alzheimer's Disease, Anxiety and Dementia. The most recent comprehensive Minimum Data Set (MDS) was an admission Assessment with an Assessment Reference Date (ARD) of 11/20/2. The Brief Interview for Mental Status for Resident #61 was coded as a 3 out of a possible 15, indicating the resident was severely cognitively impaired and incapable of daily decision making. Under Section E Behavior; E0900 Wandering-Presence and Frequency, Resident #61 was coded as a 3=Behavior of this type occurred daily. Under E1000 Wandering-Impact, Resident #61 was coded Yes=Does the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-03-17 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, resident interview, staff interviews, and clinical record review, the facility staff failed to ensure a resident who receives oxygen therapy for COPD and CHF had oxygen flowing for 1 of 44 residents (Resident #56), in the survey sample. The findings included: Resident #56 was originally admitted to the facility 9/19/16 and readmitted [DATE] after an acute care hospital stay. The current diagnoses included; COPD, congestive heart failure (CHF), and respiratory failure with hypoxia. The quarterly Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 2/15/22 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 15 out of a possible 15. This indicated Resident #56's cognitive abilities for daily decision making was intact. In section G (Physical functioning) the resident was coded as requiring total care of one person with personal hygiene, bathing, dressing, and toileting, extensive assistance of two people with bed mobility and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-03-17 · tag F0881 — failed to use antibiotics responsibly — isolatedImplement a program that monitors antibiotic use.
What the surveyor found here — the official record, unedited, may be distressing
Based on observation, staff interview, clinical record review, and review of facility documents, the facility's staff failed to have an ongoing review of antibiotic stewardship and monitor the effectiveness of the resident's antibiotic therapy. The findings included: On 3/17/22 at approximately 2:30 PM an interview was conducted with ASM (Administrative Staff Member) #3 and via telephone with ASM #6 concerning the antibiotic Stewardship Program. ASM #3 stated, The DON (ASM #4) has the book with the line listings but he is no longer here. I only have the education book. An observation of the education book was made. There were no line listings for the months of January, February and March of 2022. ASM #6 stated the DON was working on the book but never finished it. On 3/17/22 at approximately 5:45 PM a Pre-exit interview was conducted with the Administrator, The [NAME] President of Operations and with the [NAME] President of Clinical Services. No comments were voiced at this time. .
- Potential for harm · D2022-03-17 · tag F0925 — failed to control pests — isolatedMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, resident and staff interview the facility staff failed to maintain an ongoing pest control program to ensure the facility is free of insects. The findings included: During the Resident Council meeting on 03/10/22 at 10:00 A.M. Resident #73 stated he had ants in his room. Resident #73 was admitted to the facility on [DATE] and had a Brief Interview of Mental Status (BIMS) score of 14. During an interview on 03/10/22 at 11:05 a.m with Resident #73. He stated, ants have been crawling all over the room. Observations made in Resident #73's room indicated that a 3 inch by 4 inch by one half inch deep area of the right corner of the room flooring was missing. During this observations, ants were noted to be coming in from the outside under the window and air/heating unit area. Ants were observed to be under a night stand. Ants were observed to be on the bed and covers of Resident #73 bed. Resident #73. stated, he has been fortunate that the ants had not bitten him. During an interview on 3/10/22 at…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2020-03-13 · tag F0578 — failed to honor advance directives / code status — patternHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview, facility document review, and clinical record review, it was determined that facility staff failed to provide evidence that 4 of 44 residents in the survey sample, were given the opportunity to formulate an advance directive; Residents #24, #81, #73, and #37. The findings included: 1. Resident #24 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses that included but were not limited to muscle weakness, difficulty walking, high blood pressure and type two diabetes mellitus. Resident #24's most recent MDS (Minimum Data Set) assessment was a quarterly MDS with an ARD (assessment reference date) of 12/27/19. Resident #24 was coded as being moderately impaired in cognitive function scoring 09 out of possible 15 on the BIMS (Brief Interview for Mental Status) exam. Review of Resident #24's March 2020 POS (physician order summary) revealed that she had an order to be a DNR (Do Not Resuscitate). This order was initiated on 9/19/19. Review of Resident #24's clinical…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2020-03-13 · tag F0684 — failed to provide proper treatment and quality of care — patternProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on resident interviews, family interview, staff interviews, and clinical record review, the facility's staff failed to provide necessary care and services to 1 of 41 residents (Resident #132), in the survey sample to manage diabetes by obtaining blood sugars, and administering blood sugar medications. This failure resulted in more than minimal consequence for the resident, with blood sugar readings ranging 450 - 577 mg/dl, accompanied by chest pain which required an emergency room visit and 24 hour observation for stabilization at an acute care hospital. The findings included: Resident #132 was originally admitted to the facility 3/9/20, was sent to the hospital on 3/10/20 and returned on 3/11/20. The current diagnoses included but not limited to, long term use of insulin secondary to diabetes and diabetic ketoacidosis, vancomycin resistant urinary tract infection, heart disease including a heart attack. The admission nursing assessment dated [DATE], coded the resident as alert and oriented to person,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2020-03-13 · tag F0881 — failed to use antibiotics responsibly — patternImplement a program that monitors antibiotic use.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on facility record review and staff interviews the facility staff failed to ensure implementation of an ongoing antibiotic stewardship program. The findings included: On 03/12/20 at 03:29 P.M. the infection control program and antibiotic stewardship program was reviewed from January 2019 through February 2020 with the Staff Development Coordinator. Infection Control monitoring, tracking and trending was in place however, there was no antibiotic stewardship program in place for the months of March, April, May, and June of 2019. The Staff Development Coordinator was asked where the antibiotic use monitoring protocols were for those missing months. The Staff Development Coordinator stated, I'm not sure, I only started in December 2019 and this is all I have. On 3/12/20 at 3:45 P.M. an interview was conducted with the Nurse Consultant regarding the expectations for antibiotic stewardship for the 4 missing months. The Nurse Consultant stated, I would expect for who ever is doing the tracking and trending for our infection control program to also follow through with the antibiotic…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2020-03-13 · tag F0607 — failed to have anti-abuse policies — isolatedDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, facility document review and clinical record review, it was determined that facility staff failed to implement abuse policies and thoroughly investigate a skin injury of unknown source on two occasions for one of 44 residents in the survey sample, Resident #44. The findings include: 1. Resident #44 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses that included but were not limited to unspecified dementia without behavioral disturbance and chronic obstructive pulmonary disease. Resident #44's most recent MDS (minimum data set) assessment was a quarterly assessment with an ARD (assessment reference date) of 1/23/20. Resident #44 was coded as being severely impaired in cognitive function scoring 04 out of possible 15 on the BIMS (Brief Interview for Mental Status Exam). Resident #44 was coded as being totally dependent on two plus persons with bed mobility and transfers; and totally dependent on one person with dressing, toileting, personal…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2020-03-13 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, facility document review and clinical record review, it was determined that facility staff failed to thoroughly investigate a skin injury of unknown source on two occasions for one of 44 residents in the survey sample, Resident #44. The findings include: Resident #44 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses that included but were not limited to unspecified dementia without behavioral disturbance and chronic obstructive pulmonary disease. Resident #44's most recent MDS (minimum data set) assessment was a quarterly assessment with an ARD (assessment reference date) of 1/23/20. Resident #44 was coded as being severely impaired in cognitive function scoring 04 out of possible 15 on the BIMS (Brief Interview for Mental Status Exam). Resident #44 was coded as being totally dependent on two plus persons with bed mobility and transfers; and totally dependent on one person with dressing, toileting, personal hygiene, and bathing. Review of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2020-03-13 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, staff interview, clinical record review and facility documentation review the facility staff failed to adhere to accepted standards of quality for medication administration for 1 of 44 residents in the survey sample, Resident #66. The facility staff failed to ensure medications were administered as ordered and failed to observe Resident #66 ingest the ordered medications. The findings included: Resident #66 was originally admitted to the facility on [DATE]. Diagnoses included but were not limited to, Bipolar Disorder, Depression and Parkinson's Disease. Resident #66's Minimum Data Set (MDS-an assessment protocol) with an Assessment Reference Date of 02/27/2020 was coded with a BIMS (Brief Interview for Mental Status) score of 15 indicating no cognitive impairment. In addition, the Minimum Data Set coded Resident #66 as independent with personal hygiene, independent with setup help only for eating, requiring supervision of 1 for toilet use, bed mobility and transfer and total dependence of 1…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2020-03-13 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on clinical record review and staff interviews, the facility staff failed to ensure 1 of 44 residents (Resident #39), in the survey sample, did not receive as needed (PRN) Ativan for greater than 14 days without the physician and/or prescribing practitioner evaluating the resident for the appropriateness of continuous PRN use. The findings included: Resident #39 was originally admitted to the facility 2/25/14 and had never been discharged from the facility. The resident's diagnoses included; depression and hypertension. The significant change Minimum Data Set (MDS) assessment with an assessment reference date (ARD) of 1/17/20 coded the resident as completing the Brief Interview for Mental Status (BIMS) and scoring 12 out of a possible 15. This indicated Resident #39's cognitive abilities for daily decision making were moderately impaired. The 1/17/20, MDS assessment also revealed Resident #39 exhibited mood problems (feeling tired 7-11 days and appetite changes 2-6 days over two weeks). Review of the physician's order summary revealed an order dated 2/3/20, which read *Ativan…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$13,247 in federal fines across 1 penalty.
- $13,247 — penalty dated 2026-01-28
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to YAD HEALTHCARE — 13 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 1 of 5 | 1.7 | -0.7 vs chain |
| Health inspection | 2 of 5 | 2.2 | -0.2 vs chain |
| Staffing | 1 of 5 | 1.3 | -0.3 vs chain |
| Quality measures | 3 of 5 | 2.8 | +0.2 vs chain |
The other 12 homes this chain runs (chain average 1.7★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| COURTLAND OPERATING HOLDING LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 03/01/2022 |
| ALTER, TZVI | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | NO PERCENTAGE PROVIDED | since 03/01/2022 |
| HOWELL, JENNIFER | Individual | W-2 MANAGING EMPLOYEE | — | since 03/01/2022 |
| SUKENIK, CHARNE | Individual | W-2 MANAGING EMPLOYEE | — | since 03/01/2022 |
1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
About 73% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $527K paid to related parties (affiliated landlords or management companies) in its most recent cost report.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in VA
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Virginia Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 495296. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-01-28, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
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