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La Palma Nursing Center

1130 La Palma Ave, Anaheim, CA 92801 · For profit - Corporation · 72 certified beds · (714) 772-7480 Medicare & Medicaid certified

Call the home — (714) 772-7480 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse-prevention, restraint, or reporting citations — no harm found (F0605, F0610) — most recent Sep 2025Behavioral-health or dementia-care citation — no harm found (F0758)
Insights

This home’s record is mixed — some reassuring signs, some worth asking about.

In its favor
  • a middle-of-the-pack inspection score (3/5)
  • no federal fines or payment denials on record
  • a high payroll-based staffing rating (5/5)
  • lower-than-typical staff turnover (27% vs 45% nationally) — better care continuity
Worth asking about
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0605, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • a high number of inspection citations overall (62) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • its payroll- and facility-reported staffing and quality-measure scores sit well above its independent inspection score

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

5/5
CMS overall
5 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 3 of 5
StaffingFrom payroll records (PBJ) 5 of 5
Quality measuresSelf-reported by the facility 5 of 5

Worth a closer look. This home's staffing and quality-measure ratings run 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself, and staffing on its payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★★★ 4/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
1019 W La Palma Ave · (714) 535-8900 · Call to confirm hours
Pharmacy
1120 W La Palma Ave · (714) 776-2800 · Call to confirm hours
Grocery
1080 W La Palma Ave · (714) 533-1410 · Call to confirm hours
Park
1260 N Riviera St · (714) 765-3776 · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 5 of 5
Long-stay residentspeople who live here 5 of 5
Short-stay residentsrehab / post-hospital 4 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 4 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating4★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased9.4%10.2%15.4%better
Long-stay residents who lose too much weight1.1%4.0%5.4%better
Long-stay residents with a catheter left in their bladder3.2%0.8%0.9%worse
Long-stay residents with a urinary tract infection0.5%1.2%2.0%better
Long-stay residents with depressive symptoms0.0%7.3%6.5%check this — see note marked star below the table
Long-stay residents who were physically restrained0.0%0.4%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury1.0%1.6%3.3%better than state — see note marked double-dagger below the table
Long-stay residents whose ability to walk worsened4.5%9.8%16.1%better
Long-stay residents on antianxiety or hypnotic medication3.1%13.7%18.9%better
Long-stay residents given the seasonal flu vaccine100.0%98.2%95.3%typical
Long-stay residents with pressure ulcers0.4%4.3%4.7%better
Long-stay residents with worsening bladder/bowel control7.9%10.2%21.2%better than state — see note marked double-dagger below the table
Long-stay residents who got an antipsychotic medication — see the note below the table1.3%12.0%17.1%better
Short-stay residents who newly got an antipsychotic medication1.0%1.5%1.4%better
Short-stay residents given the seasonal flu vaccine100.0%93.2%79.4%better
Short-stay residents rehospitalized after admission27.2%23.0%22.6%worse
Short-stay residents with an outpatient ER visit12.9%11.2%12.0%typical
Long-stay hospitalizations per 1,000 resident days1.922.251.67worse
Long-stay outpatient ER visits per 1,000 resident days0.861.571.80better

* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

64.6% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 150 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

64.6%U.S. median 51.5%
Got home and stayed home
9.6%U.S. median 10.7%
Went back to hospital
90.6%U.S. median 56.6%
Met the expected recovery
0.46U.S. median 0.31
Therapy hours / resident / day
0.22hours / resident / day
Physical therapy
0.20hours / resident / day
Occupational therapy
0.04hours / resident / day
Speech therapy

Met the expected recovery: 90.6% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 53 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.46 therapist hours per resident per day in 2026Q1 — more than 77% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 19% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF64.6%CMS range 56.9–72.251.5%Oct 2022–Sep 2024better than U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF9.6%CMS range 6.5–13.410.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge90.6%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge94.3%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge88.7%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting100.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge96.1%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay1.3%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened1.3%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization9.4%CMS range 5.8–13.17.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.331.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.75
RN hours/ resident / day
1.58
LPN hours/ resident / day
3.34
Aide hours/ resident / day
5.68
Total nurse hours/ resident / day
0.45
RN hoursweekends
27.3%
Total nursing turnover
50.0%
RN turnover

How full it usually is: this home is certified for 72 beds and averages 61.8 residents a day — about 86% occupied, or roughly 10 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 5.68 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.75 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 3.34 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 5.02 hrs/resident/day on weekends vs 5.94 on weekdays — 16% thinner on weekends. RN hours go from 0.87 to 0.45 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 27% is below the national median of 45%. 1 administrator has left in the past year.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

26
deficiencies at the latest standard inspection (2025-09-15)
20
at the previous standard inspection (2024-08-29)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

62 citations, most serious first. The 10 most serious are shown; the remaining 52 are one tap away and print in full.

  • Potential for harm · Dcited before2026-02-06 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and closed medical record review, the facility failed to honor the resident's wishes to withhold life-sustaining measures, including CPR, in the event of cardio-pulmonary arrest as documented in the POLST (Physician Orders for Life-Sustaining Treatment) for one of three sampled residents (Resident 1) reviewed for resident rights. * Resident 1 had a physician's order for Do Not Attempt Resuscitation/DNR. The facility provided CPR (Cardiopulmonary Resuscitation) to Resident 1 when the resident became unresponsive and without a pulse. This failure had the potential to result in physical and psychological harm to the resident.Findings: Review of facility's P&P titled Basic Life Support and Cardiopulmonary Resuscitation revised 10/2017 showed it is the policy of the facility to honor a resident's wishes formulated in an advance directive or POLST. Resident wishes expressed through a resident representative should also be followed and physician orders should be obtained. The presence of a Do Not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-09-15 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — pattern
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, facility document review, and facility P&P review, the facility failed to maintain safe water temperature levels in 5 of 5 rooms tested for the water temperature. * The water temperatures were measured to read between 130.5 to 134 degrees Fahrenheit, when the normal temperature ranges were 105-120 degrees Fahrenheit. * The facility failed to provide education to the direct care staff regarding safe water temperature. These failures had the potential to cause severe burn injury to the residents and staff of the facility not to be aware of the safe water temperature.Findings: Review of the facility's P&P titled Water Temperatures, Safety of Residents dated 5/15/25, showed tap water in the facility shall be kept with in a temperature range to prevent scalding of residents. Under the section policy interpretation and implementation showed following:- Water heaters that service resident rooms, bathrooms, common areas, and tub/shower areas shall be set to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-15 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to ensure the residents were not allowed to have and self-administer the medication(s) found at the bedside for two nonsampled residents (Residents 35 and 78) who were not able to safely administer their own medications based on their self-administration assessment. * Resident 35 was assessed and determined not safe to self-administer her medications. However, Resident 35 had a bottle of Advil (NSAID, nonsteroidal anti-inflammatory drug) medications at the bedside and was self-administering the medication. Additionally, there was no physician's order and care plan problem addressing the resident's self-administration of the medication. * Resident 78 was assessed and determined not safe to self-administer his medications. However, Resident 78 had a box of Lidocaine patch (a topical medication used to relieve localized pain) and a bottle of Refresh eyedrops (artificial tears) medications at bedside and was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-09-15 · tag F0605 — failed to not use drugs as a restraint — isolated
    Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility P&P review, the facility failed to ensure three of five sampled residents (Residents 9, 11, and 34) reviewed for unnecessary medications were free from unnecessary medications. * The facility failed to ensure Resident 9 was monitored for adverse events such as orthostatic hypotension related to the use of psychotropic medications. Resident 9 had a physician's order for sertraline (medication used to help improve mood) and Depakote (anticonvulsant). * The facility failed to ensure Resident 11's documentation of meal intake was accurate to identify when the resident had a meal intake of less than 50% and failed to complete the monthly behavior summary related to the use of mirtazapine (antidepressant). * The facility failed to ensure Resident 34's order for Depakote medication showed the specific behavior targeted by the medication. These failures had the potential for the residents to experience adverse effects from the psychotropic medications, inaccuracy…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-09-15 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility P&P review, the facility failed to ensure an injury of unknown origin was thoroughly investigated for one final sampled resident (Resident 34) investigated for injury of unknown origin. * There was no investigation conducted for Resident 34's skin discolorations on the left mid breast and upper backside. This failure resulted in a delay of identifying and investigating the cause for injury, with the potential to expose the resident to further injury or abuse.Findings: Review of the facility's Abuse Reporting and Prevention P&P revised April 2024, showed all injuries of unknown sources will be reported immediately to the Administrator, and will be investigated thoroughly. Medical record review for Resident 34 was initiated on 9/9/25. Resident 34 was readmitted to the facility on [DATE]. Review of Resident 34's MDS assessment dated [DATE], showed the resident had severe cognitive impairment. Review of Resident 34's SBAR Communication Form dated 5/19/25,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-15 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility P&P review, the facility failed to provide services to attain or maintain the highest practicable well-being for one of 17 final sampled residents (Resident 5). * The facility failed to clearly identify the current code status for Resident 5. This failure posed the risk of confusion, delay in the provision of care in accordance with the resident's treatment wishes.Findings: Review of the facility's P&P titled POLST - Physician Order for Life Sustaining Treatment dated 1/2017 showed the following: - The resident's wishes will be reviewed at the resident's quarterly care plan meeting or following a change of condition, or when the resident/healthcare surrogate requests a review. If the resident/healthcare surrogate expresses that he/she wants to change his/her wishes as indicated in his/her current POLST, the primary care physician or medical director is notified as soon as possible to discuss the potential changes with the resident/healthcare surrogate and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-09-15 · tag F0685 — isolated
    Assist a resident in gaining access to vision and hearing services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, facility document review, and facility P&P review, the facility failed to ensure one of 17 final sampled residents (Resident 3) who required hearing aids received the proper treatment and assistive device to maintain her hearing abilities. * The facility failed to ensure Resident 3's right and left hearing aids were applied as ordered by the physician. In addition, the facility failed to ensure the necessary actions were taken when Resident 3's left hearing aid was missing since February 2025 per the resident's responsible party. This failure had the potential for the resident to not clearly hear, understand, and make appropriate responses to the conversations. Findings: a. On 9/9/25 at 0940 hours, during the initial tour of the facility, Resident 3 was observed awake and lying in bed. When asked how she was doing, Resident 3 was pointing to her left ear and moving her head sideways. The surveyor wrote in a piece of paper and showed Resident 3. Resident 3…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-09-15 · tag F0693 — failed to provide proper feeding-tube care — isolated
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and medical record review, the facility failed to provide the necessary GT care and services for one nonsampled resident (Resident 16). * The facility failed to ensure Resident 16's head of the bed was elevated to at least 30 degrees while the GT feeding was infusing. This failure posed the risk for Resident 16 developing complications related to Resident 16's GT such as aspiration which can lead to aspiration pneumonia and respiratory compromise.Findings: According to Taylor's Fundamentals of Nursing seventh edition under Nursing Considerations with Tube Feeding, make sure the resident is as upright as possible during feeding. If the resident is in bed during feedings, elevate the head of the bed at least 30 degrees during feeding and for one hour afterward to prevent reflux and aspiration. Medical record review for Resident 16 was initiated on 9/9/25. Resident 16 was readmitted to the facility on [DATE]. Review of Resident 16's Order Summary Report showed the following…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-15 · tag F0700 — isolated
    Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to ensure three of six final sampled residents (Residents 2, 3, and 5) remained free from accident hazards due to the use of the side rails. * The facility failed to ensure the less restrictive interventions were completed prior to the use of the right grab bar for Resident 2. * The facility failed to ensure the less restrictive interventions were completed prior to the use of the bilateral grab bars for Resident 3. * The facility failed to ensure less restrictive measures were provided prior to the use of the right grab bar for Resident 5. These failures had the potential for the residents to receive the unnecessary grab bars and could put the residents at risk for entrapment and serious injuries.Findings: Review of facility's P&P titled Siderails or Bedrails dated 8/2018 showed the following: - It is the policy of the facility that siderails or bed rails will only be used after other alternatives have been…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-15 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to provide the necessary pharmacy services for one of 17 final sampled residents (Resident 47), one nonsampled resident (Resident 13), one of five residents (Resident 34) reviewed for the unnecessary medications, and in one medication room (Medication room [ROOM NUMBER]). * The facility failed to clarify the order with the physician for the administration of the rapid acting insulin to Resident 34. * The facility failed to ensure Resident 47's tramadol (a controlled medication for pain) was accurately and appropriately unaccounted for. * The facility failed to ensure the multiple hydrocodone/ acetaminophen 5-325 mg (a controlled medication for pain) tablets removed from the supply were administered and documented in Resident 13's MAR. * The facility failed to ensure the controlled drug ABHR cream (a cream containing ativan, benadryl, haldol and reglan medications used to treat agitation, nausea, anxiety and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
Show the remaining 52 citations
  • Potential for harm · Dcited before2025-09-15 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility document review, the facility failed to ensure one of five final sampled residents (Resident 34) reviewed for unnecessary medications received appropriate pharmacological recommendations. * The facility's Pharmacist Consultant failed to make recommendations based on Resident 34's elevated hemoglobin A1c (a blood test that measures the average blood sugar (glucose) level over the past 2-3 months) results and insulin use for diabetic management. This failure had the potential for the resident's diabetic regimen not being promptly re-evaluated by the physician. Findings: Medical record review for Resident 34 was initiated on 9/9/25. Resident 34 was readmitted to the facility on [DATE]. Review of Resident 34's admission MD/NP/PA Progress Note dated 3/7/25, showed the resident had Type 2 diabetes (a chronic condition characterized by high blood sugar levels due to the body's inability to use insulin effectively or produce enough insulin.). Review of Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-09-15 · tag F0757 — failed to avoid unnecessary drugs — isolated
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and medical record review, the facility failed to ensure two of five final sampled residents (Residents 3 and 34) reviewed for unnecessary medications were free from the unnecessary medications. * The facility failed to ensure Resident 3 was monitored for signs and symptoms of bleeding for the use of clopidogrel bisulfate (medication used to prevent dangerous blood clots). * The facility failed to ensure Resident 34 was monitored for bleeding related to clopidogrel bisulfate medication use. These failures had the potential for the residents to receive unnecessary medications and develop significant adverse effects.Findings: According to the FDA the approved Highlights of Prescribing Information for clopidogrel bisulfate revised 3/2021 showed the most common adverse reaction in adult patients are related to bleeding including life-threatening and fatal bleeding. 1. Medical record review for Resident 3 was initiated on 9/9/25. Resident 3 was admitted to the facility on [DATE].…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-15 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to ensure the medication error rate was below 5%. The facility's medication error rate was 39.29%. Two of two licensed nurses (LVNs 2 and 3) were found to have made errors during the medication administration. * Resident 10 had a physician's order for metoprolol (antihypertensive medication) with parameter to hold if HR (heart rate) is less than 60 beats per minute (bpm). LVN 3 failed to check the resident's HR prior to administering the medication. In addition, Resident 10 did not receive the full dose of vitamin D3 (supplement) and Rena Vite (supplement) medications when there was residual left in the medicine cups after LVN 3 administered the medications via GT. * LVN 2 failed to ensure seven medications were not left in pill pouches used for crushing Resident 62's medications. * LVN 2 failed to administer Resident 63's calcium (supplement) 500 mg tablet. These failures resulted in the residents not receiving…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-15 · tag F0812 — failed to store, cook, and serve food safely — isolated
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and facility P&P review, the facility failed to ensure the sanitary requirements were met in the kitchen. * The facility failed to ensure two plastic containers with clean scoops were free from dust and dry food crumbs. * The facility failed to ensure safe storage of food items. * The facility to ensure complete hair restraint was done by the dietary staff inside the kitchen. * The facility failed to ensure Resident 47 did not store food from the kitchen at the bedside. These failures had the potential to cause foodborne illness for residents who consumed food prepared in the kitchen.Findings: Review of the facility's document titled Diet Type Report dated 9/10/25, showed 56 of 64 residents were receiving food from the kitchen. 1. According to FDA Food Code 2022, 4-601.11, Equipment, Food-Contact Surfaces, Nonfood Contact Surfaces, and Utensils, the equipment food-contact surfaces and utensils shall be clean to sight and touch, the food-contact surfaces of cooking equipment and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-09-15 · tag F0813 — isolated
    Have a policy regarding use and storage of foods brought to residents by family and other visitors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, facility document review, and facility P&P review, the facility failed to ensure the P&P was followed regarding outside food brought into the facility for one nonsampled resident (Resident 76). * There were unlabeled food items observed at Resident 76's bedside. * The facility failed to ensure the staff, residents, and/or their responsible party were educated on safe food handling guidelines. These failures had the potential to expose the residents who received food brought from the outside to food borne illnesses. Findings: Review of the facility's P&P titled Food from Outside Sources dated 4/2017 showed food brought in by the visitors for the residents is discouraged due to problems of infection control and conflicts between diets and consistency. Food brought in for residents should not be served by the dietary department, food brought into the facility by family members or visitors should be checked to confirm that the food is not in conflict with the residents prescribed diet. The P&P further showed visitors are discouraged from bringing in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-15 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and facility P&P review, the facility failed to implement the infection control practices designed to provide a safe and sanitary environment and help prevent the development and transmission of diseases and infections. * The facility failed to maintain an accurate infection control surveillance program for August 2025 when the IP classified the infections as CAIs, HAIs, and those who did not meet the McGeer Criteria. In addition, the facility failed to ensure the monthly infection surveillance mapping included all infections in the facility. * The facility failed to ensure the residents' blankets, wedge pillows, and splints in the laundry area were stored in a clean and sanitary manner. * CNA 7 failed to wear a gown when providing care and changing the linens for Resident 16 who was on EBP precaution. * The facility failed to ensure the blood sugar machine was properly cleaned after LVN 2 used the machine to check Resident 22's blood sugar. In addition, LVN 2 failed to perform…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-15 · tag F0909 — failed to maintain a comfortable temperature — isolated
    Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, facility document review, and facility P&P review, the facility failed to ensure the regular inspection for all the facility beds was conducted as part of the regular maintenance program. * The facility failed to conduct a regular inspection of Residents 2, 3, and 5's beds, bed frames, and mattresses, as part of the regular maintenance program. These failures had the potential to compromise residents' safety, health, and well-being.Findings: Review of the facility's P&P titled Bed Safety revised 7/2018 showed the following: - The resident's sleeping environment shall be assessed by the interdisciplinary team, considering the resident's safety, medical conditions, comfort, and freedom of movement, as well as input from the resident and family regarding previous sleeping habits and bed environment; - To try to prevent death/injury from the beds and related equipment (including the frame, mattress, side rails, grab bar, headboard, footboard, and bed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-11-01 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, facility document review, and facility P&P review, the facility failed to ensure one of three sampled residents (Resident 1) received the necessary care and services to prevent accident hazards. * The facility failed to thoroughly investigate and document Resident 1's subacute closed fracture (a broken bone that has started to heal and is not breaking the skin) of multiple ribs of the left side. In addition, the facility failed to request the physician to complete the fracture progress report and failed to conduct the root cause analysis by IDT as per the facility's P&P when the subacute fracture of Resident 1's left multiple ribs was identified after the fall incident. * The facility failed to ensure the change in condition and neurological evaluations were conducted and documented the physician's recommendations after the unwitnessed fall incident on 10/25/24, for Resident 1. These failures had the potential to negatively impact the residents' wellbeing. Findings:…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-08-29 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to ensure the comprehensive care plans were developed to reflect the individual care needs for 13 of 16 final sampled residents (Residents 15, 17, 20, 32, 33, 34, 35, 40, 44, 45, 48, 59, and 366). * The facility failed to ensure the comprehensive person-centered care plans for the use of grab bars were in place for Residents 15, 17, 20, 32, 33, 34, 35, 40, 44, 45, 48, 59, and 366. This failure had the potential for residents to not be provided with appropriate, consistent, and individualized care. Findings: Review of the facility's P&P titled Comprehensive Care Planning dated on 1/2017 showed the facility developed a comprehensive care plan for each resident. The plan of care must include measurable objectives and time frames and describe services that are to be furnished to attain or maintain the resident's practicable level of well-being. During a concurrent observation, interview, medical record review, and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-08-29 · tag F0700 — pattern
    Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to ensure 13 of 16 final sampled residents reviewed for side rail use (Residents 15, 17, 20, 32, 33, 34, 35, 40, 44, 45, 48, 59, and 366) remained free from the accident hazards associated with the use of elevated side rails. * The facility failed to ensure the accurate and complete assessments and evaluations for the grab bars use for Residents 15, 20, 32, 33, 34, 35, 40, 44, 45, 48, 59, and 366. This failure had the potential to put the residents at risk for entrapment and serious injuries. Findings: The FDA issued a Safety Alert entitled Entrapment Hazards with Hospital Bed Side Rails. Residents most at risk for entrapment are those who are frail or elderly or those who have conditions such as agitation, delirium, confusion, pain, uncontrolled body movement, hypoxia, fecal impaction, acute urinary retention, etc., that may cause them to move about the bed or try to exit from the bed. Entrapment may occur when…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-08-29 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, facility document review, and facility P&P review, the facility failed to ensure the sanitary requirements were met in the kitchen as evidenced by: * The facility failed to ensure the cutting boards were kept in a sanitary condition and with cleanable surface. * The facility failed to ensure the scoops used for food portioning were air dried and clean prior to storing. * The facility failed to ensure the kitchen utensils had a smooth cleanable surface and were in good conditions. * The facility failed to ensure the kitchen utensils were clean and free of food particle or residue. * The facility failed to ensure the heavy-duty blenders used for puree preparation, the clear measuring containers, and the pink plastic drinking cups were air dried prior to storing. * The facility failed to ensure the sanitary condition of the hood over the stove was maintained. * The facility failed to ensure the microwave utilized to warm up the residents' food was in sanitary condition and free of food residue. * The facility failed to ensure the ice machine utilized…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-08-29 · tag F0909 — failed to maintain a comfortable temperature — pattern
    Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, facility document review, and facility P&P review, the facility failed to ensure the residents' entrapment assessments were accurate and complete for 13 of 16 final sampled residents (Residents 15, 17, 20, 32, 33, 34, 35, 40, 44, 45, 48, 59, and 366) reviewed for grab bar use. This failure had the potential to negatively impact the residents resulting in possible entrapment, serious injury, and death. Findings: According to the Hospital Bed System Dimensional and Assessment Guidance to Reduce Entrapment, the term entrapment describes an event in which a patient/resident is caught, trapped, or entangled in the space in or about the bed rail, mattress, or hospital bed frame. Patient entrapments may result in deaths and serious injuries. These entrapment events have occurred in openings within the bed rails, between the bed rails and mattresses, under bed rails, between split rails, and between the bed rails and head or foot boards. The population most…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-29 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to ensure one nonsampled resident (Resident 28) was provided with the necessary care in the manner that promoted dignity and respect. * The facility failed to ensure an effective communication with Resident 28 in a language understood by the resident. This failure had the potential to negatively impact the resident's emotional well-being, and risk for not providing the appropriate treatment of Resident 28. Findings: Review of the facility's P&P titled Translation or Interpretation Services dated 9/2014 showed the following: - To ensure those residents with limited English proficiency and those residents who have hearing issues have access to facility services. - The facility provides assistance to resident with limited English proficiency and those resident with hearing deficiencies, through translation and interpretation. Medical record review for Resident 28 was initiated on 8/27/24. Resident 28 was admitted to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-29 · tag F0552 — isolated
    Ensure that residents are fully informed and understand their health status, care and treatments.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility P&P review, the facility failed to ensure the psychotropic medication informed consent for one of 16 final sampled residents (Resident 366) was signed by the physician. This failure posed the risk for Resident 366 to not be informed of their care and treatment for the psychotropic medication use. Findings: Review of the facility's P&P titled Informed Consent Policy revised on 4/2024 showed the attending physician, PA (Physician Assistant) or NP (Nurse Practitioner) must obtain the informed consent of the resident or their responsible party for purposes of prescribing, ordering, or increasing an order for a psychotherapeutic medication. The facility shall verify that informed consent has been obtained prior to the administration of psychotherapeutic medication, use of siderails as a restraint, enabler, or assistive device of the use of anything attached to a normal bed, wheelchair, or Geri chair. The P&P further showed it is the responsibility of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-29 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record, and facility P&P review, the facility failed to determine if it was safe for one of 16 final sampled residents (Resident 316) to safely self-administer the medications. This failure had the potential for Resident 316 to administer the medications inaccurately. Findings: Review of the facility's P&P titled Medication: Self- Administration revised 1/2017 showed the facility supports the residents right to self-administer medications if the Interdisciplinary Team (IDT) determines this practice is clinically appropriate. The policy also showed on admission or shortly thereafter, each resident will be assessed to determine if they want to self- administer their medications. On 8/27/24 at 0900 hours, during the initial tour of the facility, Resident 316 was observed with the following medications at the bedside: - one bottle of Synthroid (thyroid hormone replacement to treat a condition called hypothyroidism- enlarged thyroid gland and thyroid cancer) 125 mcg tablets; -…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-29 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to provide reasonable accommodation to meet the needs of one nonsampled resident (Resident 60). * The facility failed to ensure the call light button was within Resident 60's reach. This failure had the potential to hinder Resident 60's ability to communicate with facility staff. Findings: Review or the facility's P&P titled Call Lights dated 1/2017 showed when the resident is in bed or in the wheelchair or chair in the room, staff should make sure that the call light is within easy reach of the resident. On 8/27/24 at 0805 hours, during the initial tour of the facility, Resident 60 was observed lying in bed. Resident 60's call light was observed on the floor and not within the resident's reach. Medical record review for Resident 60 was initiated on 8/27/24. Resident 60 was admitted to the facility on [DATE]. Review of Resident 60's MDS dated [DATE], showed Resident 60's cognition was intact. On 8/27/24 at 0907…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-29 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility P&P review, the facility failed to ensure one nonsampled residents (Resident 43) had copy of her advance directive in her medical record. This failure had the potential for the resident's decisions regarding her healthcare and treatment options to not be honored. Findings: Review of the facility's P&P titled Advance Directives revised 4/2017 showed the resident or their responsible party will be asked if the resident has completed an advance directive, and to provide a copy of the document for the resident's clinical record. Medical record review for Resident 43 was initiated on 8/27/24. Resident 43 was admitted to the facility on [DATE]. Review of Resident 43's H&P examination dated 2/21/24, showed Resident 43 had no capacity to understand and make decisions. Review of the Quarterly MDS assessment dated [DATE], showed Resident 43 had moderately impaired cognition. Review of the Physician Orders for Life Sustaining Treatment (POLST) form prepared on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-29 · tag F0644 — isolated
    Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility P&P review, the facility failed to ensure the recommendations from the Preadmission Screening and Resident Review (PASARR, a federal requirement to help ensure that individuals are not inappropriately placed in nursing homes for long term care) Level II determination was followed up and incorporated into the resident care for one of one final sampled resident (Resident 44) reviewed for PASARR. This failure had the potential for Resident 44 not receiving the adequate care and services that were recommended by PASARR Level II determination and evaluation report assessed by a appropriate state-designated authority. Findings: Review of the facility's P&P titled Comprehensive Care Planning revised 1/17 showed a comprehensive care plan would be developed for each resident. The comprehensive care plan would provide specific information to include resident strengths, goals, life history and preferences, discharge planning and would be completed within seven days of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-29 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to provide the necessary respiratory care for three of 16 final sampled residents (Residents 15, 34, and 59) and one nonsampled resident (Resident 55). * The facility failed to ensure Resident 55 was administered the oxygen as per the physician's order. This failure posed the risk to negatively affect Resident 55's medical condition. * The facility failed to ensure Resident 15's oxygen tubing was dated. * The facility failed to ensure the oxygen tubing was placed in a clear plastic bag when not in use and the nebulizer tubing were not touching the floor for Resident 34. * The facility failed to ensure accurate documentation of the monitoring of Resident 59's oxygen saturation level on room air. These failures had the potential to put the residents at risk for adverse effects of the inaccurate administration of oxygen and improper care of oxygen equipment. Findings: 1. On 8/28/24 at 0920 hours, Resident 55 was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-29 · tag F0732 — isolated
    Post nurse staffing information every day.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and facility document review, the facility failed to ensure the DHPPD nurse staffing forms were accurately posted as per AFL (All Facility Letter) 18-27. This failure had the potential to result in inaccurate staffing information provided to the public. Findings: Review of the AFL 18-27 dated 6/29/18, showed beginning 7/1/2018, the facility shall either create a census and DHPPD form or use the Census and Direct Care Service Hours per Patient Day (CDPH 612 and instructions) to report daily DHPPD. The DON or designee must sign the form verifying the information is true and accurate. The census and DHPPD form must be typed or printed legible. If the facility chooses to create a form, it must contain substantially similar information to the attached CDPH 612 and instructions. The form must include: 1. Facility name, address, and license number 2. Patient day date and the patient day start time 3. Total licensed SNF beds 4. Name of administrator and the DON or designee 5. Patient census at start of patient day 6. Scheduled nursing hours and the scheduled…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-29 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, facility document review, and facility P&P review, the facility failed to provide the pharmaceutical services to ensure accurate reconciliation, and disposal of medications. * The facility failed to ensure administration of the controlled medication for Resident 66 was documented in the controlled drug record and MAR. * The facility failed to ensure non-controlled medications were discarded by two licensed nurses. These failures posed the risk for diversion of medications. Findings: 1. Review of the facility's P&P titled Preparation and General Guidelines dated 8/2014, under the Controlled Medications section, showed when a controlled medication is administered, the license nurse administering the medication immediately enters the following information on the accountability record and the MAR: - Date and time of administration; - Amount administered; - Signature of the nurse administering the dose on the accountability record at the time the medication is…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-29 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to ensure three of five residents reviewed for unnecessary medications (Residents 15, 36, and 44) were free from the unnecessary psychotropic medications. * The facility failed to ensure a specific behavior manifestation was identified for Resident 15 related to the use of divalproex (antipsychotic medication). The facility failed to ensure accurate monitoring for Resident 15's orthostatic blood pressure (measurement of the blood pressure while laying down and sitting) as ordered by the physician related to the use of an antipsychotic medication, when the blood pressure readings for Resident 15 had the same results for sitting and lying. In addition, the facility failed to ensure accurate monitoring for Resident 15's meal intake related to the use of mirtazapine (antidepressant) medication. Resident 15's meal intake monitoring documented in the MAR by the licensed nurses did not match the meal intake monitoring…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-29 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to ensure the medication error rate was below 5%. The facility's medication error rate was 7.14%. One of two licensed nurses (LVN 5) who were observed during the medication administration was found to have made errors. * LVN 5 failed to administer the metoprolol (antihypertensive medication) and diltiazem (antihypertensive medication) as per the physician's order when LVN 5 failed to ensure Resident 16's heart rate was taken prior to administering the medications. This failure had the potential for Resident 16 to develop significant side effects from the medications and affect Resident 16's health condition. Findings: Review of the facility's P&P titled Preparation and General Guidelines dated 10/2017, under the Medication Administration- General Guidelines section, showed the medications are administered in accordance with written orders of the attending physician. On 8/28/24 at 0943 hours, a medication…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-29 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review the facility failed to ensure one nonsampled resident (Resident 16) was free from the significant medication error. * The facility failed to ensure Resident 16's heart rate was taken prior to administering the metoprolol (antihypertensive medication) and diltiazem (antihypertensive medication) medications. This failure had the potential to cause Resident 16 to have abnormally slow heart rate and negatively affect the resident's health. Findings: Review of the facility's P&P titled Preparation and General Guidelines dated 10/2017 under the Medication Administration- General Guidelines section, showed medications are administered in accordance with written orders of the attending physician. On 8/28/24 at 0943 hours, a medication administration observation for Resident 16 was conducted with LVN 5. LVN 5 prepared and administered Resident 16's medications including one tablet of metoprolol 25 mg and one capsule of diltiazem 120 mg. LVN 6…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-29 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, medical record review, facility document review, and facility P&P review, the facility failed to provide the necessary pharmacy services to ensure proper storage, labeling, and disposal of medications. * The facility failed to ensure the medications for Residents 22 and 53 who were discharged to home, Resident 2 who was transferred out of the facility, and Resident 63 who had expired was removed from the current medication supply in Medication Room A and Medication Cart A. * The facility failed to ensure the expired medications had been removed from the current medication supply in Medication Cart B. * The facility failed to ensure the opened foil pouches of inhalation solution medications for Residents 5, 15, and 40 in Medication Cart A were labeled with an opened date. * The facility failed to ensure the bubble packs (a form of tamper-evident packaging where an individual pushes individually sealed tablets through the foil to take the medication) containing medication tablets for Residents 2, 16, 37, and 45 remained intact and free from tears. *…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-29 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, facility document review, and facility P&P review, the facility failed to ensure the infection control practices designed to provide the safe and sanitary environment and help prevent the development and transmission of infections were implemented as evidenced by: * The facility failed to ensure the water management program was implemented to include an assessment of the facility water systems to identify where Legionella (a bacterium commonly found in natural and man-made aquatic environments, warm stagnant water) and other opportunistic pathogens can grow and spread. * The facility failed to ensure the infection control practices were implemented in the facility's laundry room. These failures posed the risk for transmission of communicable diseases to other residents in the facility. Findings: 1. Review of the facility's P&P titled Legionnaire's Disease revised dated 6/2017 showed the facility to have a plan for the prevention of Legionnaire's disease, recognize the signs and systems of the disease, test as appropriate with a physician's order and report…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-29 · tag F0908 — failed to keep essential equipment working — isolated
    Keep all essential equipment working safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and facility document review, the facility failed to ensure the essential equipment was maintained in safe operating condition. * The facility failed to ensure the staff performed calibration before using a new glucometer (a device which measures the amount of sugar in the blood). This failure had the potential for residents requiring glucose checks to have inaccurate readings. * The facility failed to ensure the freezer compartment inside the refrigerator used for medications in Medication Room A was free of ice buildup. This failure had the potential to affect the refrigerator's functionality and the potential to affect the potency of the medications stored inside the refrigerator. Findings: 1. Review of the Assure Platinum Blood Glucose Monitoring System Quality Assurance/ Quality Control Reference Manual, revised 8/2023, under Performing a Control Solution Test section, showed the following: - Check the meter and test strips using Assure dose control solutions to confirm the meter and test strips are working properly; - Before using a new meter…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-10 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medicalrecord review, and facility P&P review, the facility failed to ensure the controlled substance medications (medications with high risk for abuse andaddiction) were appropriately accounted for one of two sampled residents (Resident 1). This failure had the potential to negatively affect the health and safety of the resident. Findings: Review of the facility's P&P titledControlled Medications dated 8/2014 showed the medications included in the Drug Enforcement Administration (an agency which enforces the United States' controlled substance laws and regulation) classification as controlled substances are subject to special handling, storage, disposal, and recordkeeping in the facility, in accordance with federal and state laws and regulations. When a controlled medication is administered, the license nurse administering the medication immediately enters the following information on the accountability record and the medication administration record (MAR): A. Date and time of administration…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-08-04 · tag F0623 — isolated
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and medical record review, the facility failed to send a copy of the transfer/discharge notice to the Long-Term Care Ombudsman for one of three closed record sampled residents (Resident 54). This posed the risk of the Ombudsman not being aware of the circumstances should an appeal be filed by the resident or their representative regarding the transfer/discharge. Findings: On 8/4/21, closed medical record review was initiated for Resident 54. Resident 54 was admitted to the facility on [DATE], and discharged on 6/4/21, to the general acute care hospital. Review of the Notice of Transfer/discharge date d 6/4/21, showed the section to document if a copy of the notice was sent to State Long-Term Care Ombudsman was not checked off and the date was blank. On 8/4/21 at 1538 hours, an interview was conducted with the SSD. The SSD was asked if the facility provided a copy of the Notice of Transfer/Discharge to the Long-Term Care Ombudsman when the resident was sent to the acute care hospital. The SSD…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-08-04 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 2. Review of the facility's P&P titled Change of Condition dated 3/2021 showed it is the policy of this facility that any significant changes in a resident's condition be thoroughly assessed and evaluated with physician notification for early clinical management to avoid unnecessary readmissions to acute hospitals. The facility may use the SBAR process to access and evaluate the resident's change of condition. Medical record review for Resident 24 was initiated on 8/2/21. Resident 24 was was initially admitted to the facility on [DATE], and readmitted on [DATE]. On 8/2/21 at 0800 hours, Resident 24 was observed with a dried blood clot on the left side of his lips and had a small amount of blood dripping down his left cheek. On 8/2/21 at 0851 hours, the left side of Resident 24's lips was observed bleeding with a small amount of blood dripping down his left cheek. LVN 5 was asked to come to the resident's room. LVN 5 stated she did not see the bleeding this morning. LVN 5 cleaned the resident with a towel. On…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-08-04 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 2. Medical record review for Resident 31 was initiated on 8/4/21. Resident 31 was admitted to the facility on [DATE], and readmitted on [DATE]. Review of the MDS dated [DATE], showed Resident 31 was cognitively intact and totally dependent on two or more staff members for bed mobility. Review of the Braden Scale for Predicting Pressure Sore Risk dated 7/6/21, showed Resident 31 was at moderate risk for developing pressure ulcers. On 8/4/21 at 1044 hours, a wound treatment observation for Resident 31 was conducted with LVN 2 and CNA 1. Resident 31's left flank, from the left scapula to the left lower rib cage, was observed with a large area of opened skin, measuring 23 cm (length) x 15 cm (width). The flank area was red and had sanguineous drainage, and some areas had bleeding. The whole wound was observed covered in a white substance. The resident's linen was observed spotted with red blood. When asked about Resident 31's left flank, LVN 2 stated he was not aware Resident 31 had the skin breakdown on his left…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-08-04 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and medical record review, the facility failed to provide the necessary care and services to ensure adequate assistance was in place for one of 14 final sampled residents (Resident 15). This posed the potential for Resident 15 to sustain a fall or injuries. Findings: Medical record review for Resident 15 was initiated on 8/2/21. Resident 15 was admitted to the facility on [DATE], and readmitted on [DATE]. Review of the MDS dated [DATE], showed Resident 15 had severe cognitive impairment. Resident 15 required total assistance from two or more persons for bed mobility and transfers. The assessment showed Resident 15 had functional limitation of the upper and lower extremities. Review of Resident 15's plan of care showed a care plan problem revised 4/30/21, addressing Resident 15's risk for fall or injury related to poor safety awareness, impaired balance, gait problem, and required assistance with transfers. Further review of the plan of care showed a care plan problem revised…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-08-04 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and medical record review, the facility failed to provide the necessary care and services to attain and maintain the highest physical well-being for one of 14 final sampled residents (Resident 152) who required dialysis. * The facility failed to ensure the physician's order for a 1000 ml fluid restriction (a diet which limits the amount of daily fluid consumption) was followed and carried out accordingly. This had the potential to result in Resident 152 having excess fluids which may affect other vital organs in the body due to impaired kidney function. Findings: Medical record review for Resident 152 was initiated on 8/5/21. Resident 152 was admitted to the facility on [DATE], with End Stage Renal Disease (a medical condition in which a person's kidneys cease functioning on a permanent basis leading to the need for a regular course of long-term dialysis or a kidney transplant to maintain life) required hemodialysis (a process of purifying the blood of a person whose kidneys are…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-08-04 · tag F0700 — isolated
    Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to ensure one of 14 final sampled residents (Resident 103) and one nonsampled resident (Resident 21) were assessed for entrapment associated with the use of elevated grab bars and informed consent was obtained for the use of the grab bars. * The facility failed to ensure the assessments for the risk for entrapment were completed for Residents 21 prior to the use of grab bars. In addition, the facility failed to develop a plan of care addressing the use of grab bars. * The facility failed to ensure Resident 103 was assessed for the risk of entrapment nor an informed consent was obtained for the use of the grab bars. These failures had the potential to put the residents at risk for entrapment and serious injury. Findings: The FDA issued a Safety Alert entitled Entrapment Hazards with Hospital Bed Side Rails. Bed rails are adjustable metal or rigid plastic bars that attach to the bed and are available in a variety…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-08-04 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and facility P&P review, the facility failed to ensure proper accounting and safeguarding of the controlled medications in order to prevent loss, diversion, or accidental exposure. * The facility failed to ensure the incoming and outgoing licensed nurses assigned to Medication Cart B consistently signed the Narcotic Count Sheet log. This failure created the risk of drug diversion in the facility. Findings: According to the facility's Policy and Procedure titled Controlled Medication Storage dated 8/2014, under the section Policy, showed medication included in the Drug Enforcement Administration classification as controlled substances are subject to special handling, storage, disposal and recordkeeping in the facility in accordance with federal, state and other applicable laws and regulations. Under the section Procedures, showed at each shift change, a physical inventory of all controlled medications, including the emergency supply, is conducted by two licensed nurses and is documented on the controlled medication accountability record. Review of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-08-04 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and medical record review, the facility failed to ensure the Pharmacy Consultant's recommendations were acted upon for one of 14 final sampled residents (Resident 15). The Pharmacy Consultant recommended for a lipid panel test (complete cholesterol test, a blood test that can measure the amount of cholesterol and triglycerides in the blood) for the use of simvastatin (medication used to treat high cholesterol and triglyceride levels) was not acted upon. The facility's failure to act upon the Pharmacy Consultant's recommendations had the potential to put Resident 15 at risk for adverse consequences related to the medication. Findings: Medical record review for Resident 15 was initiated on 8/2/21. Resident 15 was admitted to the facility on [DATE], and readmitted on [DATE]. Review of Resident 21's Physician Order Report showed a physician's order dated 7/26/19, for simvastatin 10 mg to be given at bedtime. Review of the Medication Administration Record for June, July, and August 2021 showed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-08-04 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and medical record review, the facility failed to ensure one of 14 final sampled residents (Resident 15) was free from unnecessary psychotropic drugs (any drug that affects brain activity). * The facility failed to ensure the side effects were monitored for the administration of valproic acid (anticonvulsant, medication used to treat seizures and bipolar disorder). This had the potential for Resident 15 to have adverse complications from the medication. Findings: Medical record review for Resident 15 was initiated on 8/2/21. Resident 15 was admitted to the facility on [DATE], and readmitted on [DATE]. Review of Resident 15's Physician Order Report showed the following physician's orders dated: - 10/18/19, to monitor episodes of calling out for no apparent reason every shift and tally by hashmarks; and - 9/30/20, to administer valproic acid 125 mg at bedtime for schizoaffective disorder bipolar type manifested by episodes of calling out for no reason. Review of the Medication Administration…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-08-04 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, medical record review, and facility P&P review, the facility failed to ensure the medication error rate was below 5%. The facility's medication error rate was 28.57%. * LVN 3 failed to administer Resident 9's medications in a timely manner. This failure posed the risk of complications and ineffective therapeutic effects of the medications. Findings: According to the facility's policy titled Preparation and General Guidelines: Medication Administration General Guidelines dated October 2017, under administration, showed medications are administered within 60 minutes of scheduled time (one hour before and one hour after), except before or after meal orders, which are administered based on mealtimes. Unless otherwise specified by the prescriber, routine medications are administered according to the established medication administration schedule for the facility. On 8/4/21 at 1112 hours, a medication administration observation was conducted with LVN 3 for Resident 9. LVN 3 stated Resident 9's medications were due at 0900. LVN 3 prepared the following…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2021-08-04 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and facility P&P review, the facility failed to implement their infection control P&P designed to prevent the spread of infection in the facility. * The facility failed to ensure LVN 6 wore a faceshield in the resident care areas. In addition, the facility failed to ensure the faceshield was stored or discarded properly. * Multiple medication bottles in Medication Cart A had stains and sticky residues. The medication drawer holding the liquid medications in Medication Cart A had sticky residues. These failures had the potential for the spread of infection in the facility. Findings: Review of the facility's Corona Virus Disease 2019 (Covid 19) Mitigation Plan revised 7/30/21, under Personal Protective Equipment, showed to use universal face mask and eye protection while in the facility and resident care areas. 1. On 8/4/21 at 0833 hours, LVN 6 was observed going inside Room A. LVN 6 was observed wearing a mask but not wearing a faceshield. On 8/4/21 at 0838 hours, LVN 6 was observed going inside Room C. LVN 6 was observed wearing a mask but not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2021-08-04 · tag F0925 — failed to control pests — isolated
    Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to maintain an effective pest control program. * The fire exit door at Nurses' Station B was observed to be left ajar. In addition, a gap was observed at the bottom portion of the fire exit door and floor threshold. An open cracked area on the left lower corner of the fire exit door was observed. These failures posed the risk for vermin entering the facility and potential safety hazard for the residents, staff, and visitors. Findings: On 8/2/21 at 0900 hours, a concurrent observation and interview was conducted with the IP. The fire exit door located at the end of the hallway in Nurses' Station B was observed to be left open. In addition, an open cracked area was observed on the left lower corner of the fire exit door. A gap was also observed between the bottom of the fire exit door and the floor threshold. The IP verified the findings and stated the exit door had to remain shut at all times. Review of the Orkin Pest Control Down to a Science Invoice dated 5/26/21, showed sightings of cockroaches in the employee bathroom in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • No harm found · Bcited before2025-09-15 · tag F0578 — failed to honor advance directives / code status — pattern
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility's P&P review, the facility failed to obtain and maintain a copy of the advance directives (a legal document stating a person's wishes about receiving medical care if the person is no longer able to make medical decisions) for two of four final sampled residents (Residents 8 and 33) reviewed for the advance directives. * The facility failed to inquire about the existence of an advanced directive for Resident 8. * The facility failed to maintain a copy of Resident 33's advanced directive in the resident's medical record. In addition, the facility failed to ensure Resident 33's POLST (Physician Orders for Life-Sustaining Treatment (a medical order that allows seriously ill or frail residents to specify their treatment wishes for the end of life, which is completed by a resident and their physician, nurse practitioner, or physician assistant, the bright pink POLST form details preferences for treatments like CPR, ventilators, and feeding tubes, traveling with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2025-09-15 · tag F0628 — pattern
    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility P&P review, the facility failed to provide the necessary transfer/discharge services for one of two final sampled residents (Resident 51) reviewed for acute care hospitalization. * The facility failed to notify Resident 51 and/or their representative in writing regarding the transfer and reasons for the transfer, and the facility's bed hold policy when Resident 51 was transferred to the acute care hospital. This failure had the potential for the resident and/or their representative to be unaware about the transfer and reason(s) of transfer, and their rights to request a bed hold and return to the first available bed should the resident's acute care hospital stay exceed the seven-day bed-hold period.Findings: Review of the facility's P&P titled Discharge Process dated 10/2017 showed before the facility transfers or discharge a resident, the facility will notify the resident and the resident's representatives of the transfer or discharge and the reason for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2025-09-15 · tag F0637 — pattern
    Assess the resident when there is a significant change in condition
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and medical record review, the facility failed to ensure the MDS assessment for significant change was completed timely for one of three residents (Resident 4) reviewed for closed records. * The facility failed to ensure the MDS assessment was completed in a timely manner when Resident 4 was admitted to the hospice services. This failure had the potential for the resident to not receive the necessary care and services based on the resident's assessment and needs.Findings: Review of CMS's Long-Term Care Facility Resident Assessment Instrument (RAI) 3.0 User's Manual Version 1.19, showed a Significant Change in Status MDS is required to be performed when a resident enrolls in a hospice program. The RAI also showed a Significant Change in Status MDS assessment should be completed by the 14th calendar day after the determination that significant change in the resident's status occurred. Closed medical record review for Resident 4 was initiated on 9/9/25. Resident 4 was admitted to the facility on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2025-09-15 · tag F0645 — pattern
    PASARR screening for Mental disorders or Intellectual Disabilities
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility P&P review, the facility failed to ensure the PASRR (Preadmission Screening and Resident Review) screening for one of five final sampled residents (Resident 9) reviewed for the unnecessary medications was accurately completed as per the facility's P&P. * The facility failed to complete a PASRR when the initial screening had inaccurate information indicating Resident 9 had no serious mental illness diagnosis. In addition, the facility failed to timely resubmit the required new Resident Review. This failure had the potential for the resident not to be screened accurately/timely and receive the necessary additional services if needed.Findings: Review of the facility's P&P titled PASRR (Preadmission Screening and Resident Review) revised 3/2019 showed the facility had to screen each resident, regardless of payment source, when applying for admission to, or residing in the facility, which is a Medicaid-certified facility, for mental illness and intellectual…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • No harm found · Bcited before2025-09-15 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility P&P review, the facility failed to develop and implement a comprehensive person-centered care plan for three of 17 final sampled residents (Residents 3, 9, and 34). * The facility failed to ensure the care plan showed specific monitoring for signs and symptoms of bleeding related to the use of clopidogrel bisulfate (medication used to prevent dangerous blood clots) for Resident 3. * The facility failed to ensure the care plan included the monitoring of orthostatic hypotension related to the use of the psychotropic medications for Resident 9. * The facility failed to ensure a care plan was developed for anticoagulant monitoring for Resident 34. These failures had the potential to cause inconsistent, inappropriate, and inadequate plans of care for the residents in a vulnerable population.Findings: Review of facility's P&P titled Comprehensive Care Planning revised 3/2019 showed the care plan must include services that are to be provided to attain or maintain…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2025-09-15 · tag F0657 — failed to keep the care plan current — pattern
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to revise the resident centered care plan for one of six final sampled residents (Resident 54) reviewed for accidents. * The facility failed to revise Resident 54's care plan when Resident 54 had a fall and the facility added new interventions for safety. This failure had the potential for the resident's to not receive the necessary care and services.Findings: Review of the facility's P&P titled Fall Risk & Prevention of Injury to Include Pathological Fractures revised March 2019 showed after a resident's fall, the facility will investigate the resident's fall, and the IDT will make recommendations for additional approaches to help prevent further falls. Any additional approaches will be included in the residents plan of care. Medical record review for Resident 54 was initiated on 9/9/25. Resident 54 was admitted to the facility on [DATE]. Review of Resident 54's SBAR Communication Form dated 8/22/25, showed the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2025-09-15 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — pattern
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and medical record review, the facility failed to provide the appropriate care and services for one of two final sampled residents (Resident 11) with an indwelling urinary catheter. * The facility failed to consistently monitor the amount of Resident 11's urinary output related to catheter use as per the physician's order. In addition, the facility failed to monitor the 24-hour total, and weekly evaluation of Resident 11's average intake and output. These failures posed the risk for the resident to have fluid imbalances resulting in kidney damage or heart failure, inadequate hydration leading to infection, and delayed detection of CAUTIs or catheter obstruction which could lead to sepsis and death.Findings: Review of the facility's P&P titled Intake and Output Measurement dated 10/2015 showed the following:- The following residents require measurement and documentation of intake and output every eight hours for SNF residents, including 24-hour totals and weekly evaluation for 30…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • No harm found · Bcited before2025-09-15 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and facility P&P review, the facility failed to provide the necessary pharmacy services to ensure the proper storage of medications. * The facility failed to ensure two opened and used vaginal creams labelled with an open date of 8/19 and 8/28/24, were properly stored. The medications were kept in the medication room together with floor stock medications. This failure had the potential for infection to the residents and potentially result in inappropriate administration of prescription medication.Findings: Review of the facility's P&P titled ID1: Storage of Medications effective date 4/2008 showed the medications and biologicals are stored safely, securely, and properly, following manufacturer's recommendations or those of the supplier. Medications labeled for individual residents are stored separately from floor stock medications when not in the medication cart. On 9/10/25 at 1400 hours, an inspection of Medication room [ROOM NUMBER] was conducted with LVN 6. LVN 6 verified…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2025-09-15 · tag F0814 — failed to dispose of garbage properly — pattern
    Dispose of garbage and refuse properly.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to ensure the garbage and refuse were properly stored in three of four garbage dumpsters. * The lids of the facility's garbage dumpsters were partially (approximately one and half inch or two inch) open. This failure had the potential to harbor pests or rodents which carry diseases.Findings: According to the USDA Food Code 2022, 5-501.113, Covering Receptacles, the receptacles and waste handling units for refuse shall be kept covered (B) with tight-fitting lids. Review of the facility P&P titled Sanitation and Infection Control - Waste Control and Disposal dated 5/2016 showed to keep lids of outside trash dumpsters closed. On 9/10/25 at 0831 hours, an observation of the dumpster area and concurrent interview was conducted with the Dietary Director. Three of four dumpsters were observed with garbage inside. The dumpster lids were partially open on both sides of the dumpsters (approximately around one and half inches or two inches). The Dietary Director verified the observation. The Dietary Director stated he did not follow up to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • No harm found · Bcited before2025-09-15 · tag F0842 — failed to keep accurate, complete medical records — pattern
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical records review, and facility P&P review, the facility failed to ensure the medical records were complete and accurate for two of four residents (nonsampled Residents 62 and 63) observed for medication administration, one of one final sampled residents (Resident 23) reviewed for the hospice, and one of one final sampled residents (Resident 51) reviewed for acute care hospitalization. * The facility failed to document the medication administration and monitoring in Resident 62's MAR on 9/5 and 9/8/25. * The facility failed to document the medication administration in Resident 63's MAR on 9/5 and 9/8/25. * The facility failed to ensure an updated POLST was available in the medical record when Resident 23 formulated an advance directive. * The facility failed to document the interventions provided when Resident 51 had a low oxygen saturation. These failures had the potential to negatively affect the residents' care and well-being as their medical records were…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • No harm found · Bcited before2024-08-29 · tag F0842 — failed to keep accurate, complete medical records — pattern
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility P&P review, the facility failed to document the resident's name on a facility document for one of 16 final sampled residents (Resident 366). This failure posed the risk for Resident 366 to not receive accurate and necessary care. Findings: Review of the facility's P&P titled Facility Assessment undated showed the evaluation approach ensures that resident care is personalized, meets regulatory standards, and enhances overall resident well-being. The P&P further showed resident population assessments evaluates the thoroughness and accuracy of resident assessments including diseases, conditions, physical and behavioral health needs, cognitive status, and acuity levels. resident's evaluation Medical record review for Resident 366 was initiated on 8/27/24. Resident 366 was admitted to the facility on [DATE]. Review of Resident 366's H&P examination dated 8/12/24, showed Resident 366 had the capacity to understand and make decisions. Review of Resident 366's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2021-08-04 · tag F0574 — pattern
    The resident has the right to receive notices in a format and a language he or she understands.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to ensure seven out of eight residents interviewed (Residents 2, 4, 7, 18, 22, 50, and 357) were informed of their rights to formally complain to the State agency (CDPH, L&C Program) about the care they received. This posed the risk of residents not knowing how to contact the State agency should the residents require the State agency's services. Findings: On 8/3/21 at 1002 hours, a resident group interview was conducted with eight residents. The residents were asked if they were aware of their right to formally complain to the state about the care they received or if they knew where the state's contact information was posted. Residents 2, 4, 7, 18, 22, 50, and 357 were not aware of their rights to formally complain to the State agency about the care they received. Residents 2, 4, 7, 18, 22, 50, and 357 were also not aware where the State agency's contact information was posted. On 8/5/21 at 1046 hours, an observation of the facility's consumer board by the Nurses' Station showed the State agency's information was partially…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Part of a chain

This home belongs to THE MANDELBAUM FAMILY — 18 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 5 of 53.2+1.8 vs chain
Health inspection 3 of 52.7+0.3 vs chain
Staffing 5 of 53.9+1.1 vs chain
Quality measures 5 of 54.5+0.5 vs chain
The other 17 homes this chain runs (chain average 3.2★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleSince
CASTRO-GARCIA, MARIAIndividualCORPORATE DIRECTOR; CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 11/06/2019
MANDELBAUM, JANETIndividualCORPORATE DIRECTOR; CORPORATE OFFICERsince 01/02/2019
CORTEZ, LIZETTEIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 02/02/2004
GONZALEZ, DANILOIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 05/03/2021
LEE, KYUNG-MYIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 04/01/2024
MANDELBAUM, SIMCHAIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 03/01/2026
MARTILLANO, MARYIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 11/29/2010
PEREZ, GERARDOIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 05/07/2024
PHAM, JULIEIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 03/16/2000
TALEBI DOLOUEI, REZAIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 12/01/2023
TORRES, JOYLOURDESIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 10/09/2023
WILLIAMS, CLINTONIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 05/04/2010
MANDELBAUM, BRENDAIndividualINDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNFsince 04/27/2026
HANSENOrganizationADP OF THE SNFsince 01/01/2023
SKILLSERVE INCOrganizationADP OF THE SNFsince 01/01/2023

CMS files one row per role, so the 29 rows in the source record cover these 15 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.

2 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$10.9M
Net patient revenuemost recent cost report
+5.1%
Operating marginrevenue minus expenses
$1.3M
Related-party expense12% of expenses
Who pays — share of resident-days
Medicaid 59%Medicare 24%Other / private 17%

This home reported $1.3M paid to related parties — landlords or management companies under common ownership — equal to about 12% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$470per resident / day
operating cost
$14,278per month
≈ monthly operating cost
$495per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in CA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the California Medicaid page.

Typical monthly cost in California
$12,167/mo
Nursing home (semi-private)
$15,178/mo
Nursing home (private)
$7,000/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 555329. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-09-15, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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