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Coastal View Healthcare Center

4904 Telegraph Road, Ventura, CA 93003 · For profit - Limited Liability company · 96 certified beds · (805) 642-4101 Medicare & Medicaid certified

Call the home — (805) 642-4101 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Resident-funds citation (F0565)1 actual-harm citation$8,278 in federal fines
Insights

The public record raises real questions here. Weigh the concerns below carefully.

In its favor
  • a strong health-inspection score (4/5) — the hardest rating to game (though it’s ranked within its own state, not nationally)
  • a high payroll-based staffing rating (4/5)
  • lower-than-typical staff turnover (24% vs 45% nationally) — better care continuity
Worth asking about
  • it has a citation for mishandling residents’ money or property (F0565)
  • it has 1 actual-harm citation
  • a high number of inspection citations overall (36) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $8,278 in federal fines (most recent 2025-04-28)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

5/5
CMS overall
5 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 4 of 5
StaffingFrom payroll records (PBJ) 4 of 5
Quality measuresSelf-reported by the facility 5 of 5

Location & what’s nearby

Hospital
★★ 2/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
120 N Ashwood Ave · (805) 948-6353 · Call to confirm hours
Pharmacy
50 N Ashwood Ave · (805) 658-7848 · Call to confirm hours
Grocery
Vons1.0 mi
6040 Telegraph Rd · (805) 650-2150 · Call to confirm hours
Park
(805) 652-4550 · Typically dawn to dusk
Place of worship
5040 Telegraph Rd · (805) 339-0019

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 5 of 5
Long-stay residentspeople who live here 5 of 5
Short-stay residentsrehab / post-hospital 3 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 5 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating5★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased6.1%10.2%15.4%better
Long-stay residents who lose too much weight3.8%4.0%5.4%better
Long-stay residents with a catheter left in their bladder1.0%0.8%0.9%worse
Long-stay residents with a urinary tract infection0.0%1.2%2.0%better
Long-stay residents with depressive symptoms0.0%7.3%6.5%check this — see note marked star below the table
Long-stay residents who were physically restrained0.0%0.4%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury1.2%1.6%3.3%better than state — see note marked double-dagger below the table
Long-stay residents whose ability to walk worsened10.4%9.8%16.1%better
Long-stay residents on antianxiety or hypnotic medication10.4%13.7%18.9%better
Long-stay residents given the seasonal flu vaccine100.0%98.2%95.3%typical
Long-stay residents with pressure ulcers6.6%4.3%4.7%worse
Long-stay residents with worsening bladder/bowel control6.1%10.2%21.2%better than state — see note marked double-dagger below the table
Long-stay residents who got an antipsychotic medication — see the note below the table8.1%12.0%17.1%better
Short-stay residents who newly got an antipsychotic medication0.4%1.5%1.4%better
Short-stay residents given the seasonal flu vaccine100.0%93.2%79.4%better
Short-stay residents rehospitalized after admission22.7%23.0%22.6%typical
Short-stay residents with an outpatient ER visit19.5%11.2%12.0%worse
Long-stay hospitalizations per 1,000 resident days1.462.251.67better
Long-stay outpatient ER visits per 1,000 resident days0.711.571.80better

* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

62.5% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 279 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

62.5%U.S. median 51.5%
Got home and stayed home
13.1%U.S. median 10.7%
Went back to hospital
51.7%U.S. median 56.6%
Met the expected recovery
0.23U.S. median 0.31
Therapy hours / resident / day
0.13hours / resident / day
Physical therapy
0.08hours / resident / day
Occupational therapy
0.02hours / resident / day
Speech therapy

Met the expected recovery: 51.7% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 116 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.23 therapist hours per resident per day in 2026Q1 — more than 29% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 26% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF62.5%CMS range 56.1–66.951.5%Oct 2022–Sep 2024better than U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF13.1%CMS range 9.8–15.510.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge51.7%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge44.0%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge56.9%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting93.9%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge93.8%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened0.6%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization8.5%CMS range 6.2–11.47.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.041.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.91
RN hours/ resident / day
1.43
LPN hours/ resident / day
2.87
Aide hours/ resident / day
5.22
Total nurse hours/ resident / day
0.65
RN hoursweekends
24.1%
Total nursing turnover
27.8%
RN turnover

How full it usually is: this home is certified for 96 beds and averages 84.7 residents a day — about 88% occupied, or roughly 11 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 5.22 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.91 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.87 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 4.78 hrs/resident/day on weekends vs 5.39 on weekdays — 11% thinner on weekends. RN hours go from 1.02 to 0.65 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 24% is below the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

6
deficiencies at the latest standard inspection (2025-12-18)
7
at the previous standard inspection (2024-10-17)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

36 citations, most serious first. The 11 most serious are shown; the remaining 25 are one tap away and print in full.

  • Actual harm · G2025-04-28 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide a safe environment and care services for 1 of 3 residents (Resident 3) in accordance with the facility's policies and procedures related to falls by failing to: - Provide Resident 3, after three incidents of falls, a post fall re-assessment and revision of care plan after each fall incident - Notify/alerted a physician that Resident 3 was on an anticoagulant (blood thinner) medication that increased the risk of bleeding. These deficient practices placed Resident 3 at an increased risk of complications. Findings: A review of Resident 3's medical record revealed a [AGE] year-old male, admitted to the facility on [DATE], with diagnoses that included unspecified Atrial fibrillation (AFib -a common heart rhythm disorder that required blood-thinning medication to prevent blood clots) and generalized weakness. Resident 3 had three falls during the afternoon and evening and ultimately passed away the following morning on 1/28/25. During a review of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-12-18 · tag F0805 — failed to prepare food in a form residents can eat — pattern
    Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure the pureed lasagna recipe was prepared according to facility policy when the consistency was not smooth and contained lumps. Dietary Supervisor (DS) confirmed there were six residents (Residents 105, 42, 53, 70, 104, and 91) with physician-ordered puree diets who had potential to receive an inappropriate food texture. This failure had the potential to result in choking and aspiration (the inhalation of food or liquid into the lungs) for residents with swallowing difficulties. During a concurrent observation and interview on 12/16/25 starting at 11:15 a.m. with head cook (HC) in the kitchen, HC was observed preparing and arranging lunch meal trays in the hot box. HC stated the meals were ready to be served. During a concurrent observation and interview on 12/16/25 at 11:35 a.m. with Registered Dietician (RD) and DS, surveyor requested a spoon test of the pureed diet. RD assessed the pureed broccoli and confirmed it was smooth and free of lumps. When the RD assessed the pureed lasagna, the presence of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-12-18 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure a comprehensive person-centered care plan (plan of care) was developed and implemented that included measurable objectives and timeframes for the use of psychotropic medication (drugs that alter brain chemistry to affect mood, thoughts, and behavior) for one of 11 sampled residents (Resident 9). This failure had the potential for Resident 9's medical, physical, mental and psychosocial needs (emotional, social - interaction with people, mental and spiritual well-being) not being met. In addition, placed Resident 9 at risk for possible unwanted side effects being overlooked without the appropriate plan of care for monitoring and necessary interventions.Findings:During a review of Resident 9's Face Sheet (FS), dated 11/7/25, the FS indicated, Resident 9 was admitted to the facility on [DATE] with diagnoses including, anxiety disorder (a mental condition characterized by excessive, persistent worry, fear or nervousness), migraine (a type of intense…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-12-18 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure services were provided in accordance with professional standards of practice when:1. Administering oxygen therapy without a valid physician order for one of six sampled residents (Resident 51). 2. Taking a blood pressure reading over a thick sweater for one of three sampled residents (Resident 55).This failure had the potential to result in placing the residents at risk for respiratory and circulatory (lung, heart, and blood/oxygen circulation) distress.1.During a review of Resident 51's admission Record (AR), the AR indicated Resident 51 is a [AGE] year-old female, admitted to the facility on [DATE] with diagnoses including: chronic pulmonary edema (buildup of fluid in the lungs. It causes shortness of breath and difficulty breathing), essential (primary) hypertension (high blood pressure with no single identifiable cause), unspecified dementia (a general term for significant cognitive decline [memory, thinking, problem-solving,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-12-18 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to ensure timely reordering of a medication for one of three residents (Resident 48) when an opened and prescribed medication with a fill date of 8/23/25 was observed on the cart that should be ordered every 30 days. This failure resulted in resident not receiving his prescribed medication for the day. Findings:During a concurrent observation and interview on 12/16/2025 at 8:17 a.m. with Licensed Nurse (LN) 2 during medication administration for Resident 48. LN 2 stated will not give Resident 48 their nasal spray because a new bottle needs to be ordered through pharmacy. LN 2 stated the medication (fluticasone propionate Nasal spray for postnasal drip) was opened without an opened by date, indicating not knowing how long this medication had been opened. LN 2 confirmed, nurses are to mark the date of the medication when opened for the first time. If open date cannot be determined, then the medication is to be wasted. During a review of Resident 48's Medication Administration Record (MAR), dated September, October, November, and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-12-18 · tag F0757 — failed to avoid unnecessary drugs — isolated
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure 1 of 11 sampled residents (Resident 9) was free from unnecessary medication. This failure had the potential to result in Resident 9 acquiring possible unexpected medical complications related to the administration of an antidepressant (medication that affects mood) without the necessary monitoring for effectiveness and adverse side effects (unwanted, harmful medical outcomes) of the medication.Findings:During a review of Resident 9's Face Sheet (FS), dated 11/7/25, the FS indicated, Resident 9 was admitted to the facility on [DATE] with diagnoses including, anxiety disorder (a mental condition characterized by excessive, persistent worry, fear or nervousness), migraine (a type of intense headache pain), chronic pain syndrome, hypertension (elevated blood pressure), diabetes (problem with blood sugar control) and hemiplegia following cerebral infarction (paralysis of one side of the body after a stroke).During a review of Resident 9's Minimum…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-12-18 · tag F0812 — failed to store, cook, and serve food safely — isolated
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure dietary staff followed sanitary food handling practices when male staff were working in the kitchen without using beard nets. This failure increased the potential risk for contamination in the food service area. During an observation on 12/15/25 at 8:50 a.m. in the kitchen, two male kitchen staff were observed handling tray carts and washing dishes without beard nets covering their facial hairs. During an interview on 12/15/25 at 9:05 a.m. with Kitchen Staff (KS) 1, KS 1 stated he does not use a beard net when working in the kitchen and only wears one when preparing food. During an interview on 12/15/25 at 9:10 a.m. with Kitchen Staff (KS) 2, KS 2 stated he does not use beard net while in the kitchen unless he is preparing food.During an interview on 12/15/25 at 9:15 a.m. with Dietary Supervisor (DS), DS confirmed that the male kitchen staff with facial hair are required to wear beard nets while working in the kitchen. During a review of the facility's policy and procedure (P&P) titled, Dress Code,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-04-28 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review and policy and procedure, facility failed to assure that each resident receives an accurate assessment, reflective of the resident's status at the time of the assessment when 10 of 10 sampled residents (Residents 1, 2, 3, 10, 11, 12, 13, 14, 15, 16, and 17), did not have vital signs monitored as prescribed by the physician for COVID-19 prevention. This failure had the potential to result in delayed assessment to detect COVID-19 symptoms, increased risk of exposure and spread within the facility, compromised care for residents, and heightened the vulnerability of residents to severe health outcomes. Findings: According to Fundamentals of Nursing ([NAME] et al; Elsevier: 2023 p. 318), Unit 4 Professional Standards in Nursing Practice .A code of ethics is a set of guiding principles that all members of a profession accept .The word responsibility refers to a willingness to respect one's professional obligations and to follow through. As a nurse you are responsible for your actions,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-28 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews, record reviews and facility policy and procedure, the facility failed to ensure three of three sampled residents (Residents 1, 2, and 3), had their care plans (CP - written document that outlines the specific nursing interventions and goals for a patient's care, based on their assessed needs and diagnoses) revised to include the fall prevention recommendations made by the Interdisciplinary Team (IDT -a health care team familiar with the resident and their needs). These failures resulted in Residents 1, 2, and 3's evolving needs for fall prevention not being met and potentially leading to preventable falls. Findings: During a review of the facility's Monthly Falls Tracking Sheet (MFTS), dated 12/24 and 1/25, the MFTS indicated: - Resident 1 fell on 1/4/25 and 1/13/25. - Resident 2 fell on [DATE], 12/11/24, 12/31/24, 1/7/25, and 1/27/25. - Resident 3 fell on 1/27/25 three times. During a review of Resident 1's IDT Conference (IDTC), dated 1/6/2025, the IDTC indicated, Date of Incident:…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-28 · tag F0919 — failed to provide a working call system — isolated
    Make sure that a working call system is available in each resident's bathroom and bathing area.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure timely responses to resident call lights. This failure had the potential for resident's needs going unmet and heightened the likelihood of falls within the facility. Findings: During a review of the facility's policy and procedure (P&P) titled, Call Lights, dated 1/2017, the P&P indicated, It is the policy of the facility to respond to the resident's requests and needs .Call lights should be answered promptly. During an observation on 2/3/25 at 3:42 p.m., in the hallway between room two and the nursing station, call lights for rooms two, three, and eight were illuminated on the nursing station panel and accompanied by a loud buzzing noise. At 3:50 p.m., the call light for room three remained unanswered. During an interview on 2/3/25 at 4 p.m. with a respiratory therapist (RT), RT stated that they sometimes answer call lights, explaining that this occurs when residents require suctioning, a procedure used to clear the airway and facilitate breathing. During an interview on 2/3/25, at 4:05 p.m., with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-02-27 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to implement a fall care plan intervention and follow physician orders for one of two sampled residents (Resident 1). This failure had the potential for Resident 1 to experience negative outcomes in the event of a fall. Findings: A review of records indicated, Resident 1 was admitted to the facility on [DATE], from the acute care hospital with diagnoses that includes Chronic Respiratory Failure (a long-term condition where the lungs cannot adequately exchange oxygen and carbon dioxide), Aphasia (disorder that affects a person's ability to communicate effectively), Anxiety disorder (group of mental health conditions characterized by excessive fear or worry). During a concurrent observation and interview, on 2/14/25, at 3:54 p.m., with Licensed Nurse (LN 1) inside Resident 1's room, no floor mats were observed on either side of Resident 1's bed. The LN 1 examined the room and verbalized there were no floor mats to either side of Resident 1's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
Show the remaining 25 citations
  • Potential for harm · D2025-02-26 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record review, and facility policy and procedure, the facility failed to ensure pain medication orders were followed to ensure adequate pain management for one of two sampled residents (Resident 1). This failure resulted in Resident 1 experiencing unnecessary pain. Findings: During a review of Resident 1's Clinical Record, the Clinical Record indicated, Resident 1 was admitted to the facility on [DATE] from a hospital with a diagnosis of rectal abscess (a collection of pus in the tissues around the rectum) and a newly placed colostomy (surgical opening through the abdomen) general muscle weakness, difficulty walking, legally blind and major depressive disorder (a common and serious mental health condition characterized by persistent feelings of sadness, hopelessness, and loss of interest or pleasure in activities). During an interview 2/26/25 at 1:30 p.m. with Resident 1, Resident 1 stated his pain medication takes a long time to work, and he feels his pain is not well managed in the facility…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-30 · tag F0675 — failed to support quality of life — isolated
    Honor each resident's preferences, choices, values and beliefs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure one resident (Resident 1) received hygiene care when the resident continually refused care and this was not reported to the doctor or resonsible party. This failure had the potential to result in Resident 1's hygiene needs not being met and sustaining skin complications. Findings: During a review Resident 1's documents, the documents indicated, Resident 1 was admitted on [DATE] with diagnoses that included, Dementia (condition characterized by impairment such as memory loss and judgment) and Other Behavioral Disturbance (manifestation of dementia categorized by mood disorders, sleep disorders, psychotic disorders and agitation). During a concurrent observation, interview, and record review on 12/30/24 at 1:45 p.m. with Resident 1, Resident 1 was in bed and was not interviewable in English due to Resident 1 only spoke Cantonese. Review of Resident 1's Brief Interview for Mental Status ([BIMS] - test, which is used to evaluate a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-10-17 · tag F0658 — failed to meet professional standards of care — pattern
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to obtain a physician order for siderails for one of 21 sampled residents (Resident 25). This failure had the potential for Resident 25 to experience negative outcomes, while receiving care in the facility. Findings: During a review of Resident 24's, Face Sheet (FS), dated 10/15/22, the FS indicated, Resident 25 was a [AGE] year-old, who was admitted to the facility on [DATE], with admitting diagnoses including dementia (the loss of cognitive functioning, thinking, remembering, and reasoning), and chronic kidney disease (kidneys are damaged and can't filter blood properly). During an observation on 10/14/24, at 12:05 p.m., Resident 25 was observed in bed, alert and awake with bilateral quarter side rails were raised in the middle section of the bed. During a review of Resident 25's Care Plan (CP), dated 12/30/23, the CP indicated, staff were to Obtain Physician's order for the use of anything attached to a normal bed. During a concurrent…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-10-17 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure to provide daily nutritional needs were met for 72 of 92 residents when they failed to follow the recipe card for making meatballs for the meatball sub sandwiches being served to the residents on regular diets. This failure resulted in food with inadequate nutritional value and had the potential to result in weight loss of residents. Findings: On 10/14/24, at 9:05 a.m. during an interview with a facility cook (Cook 1) and the Dietary Supervisor (DS) and a concurrent observation in the kitchen, [NAME] 1 was observed preparing food for lunch. A review of the menu for October 14-20, 2024, revealed a meatball sandwich was to be served for part of the lunch meal on 10/14/24. When asked for how many residents he was preparing for, [NAME] 1 stated, for 72 residents. A review of the recipe revealed, Recipe: Meatball Sandwich, indicating the following ingredients and their measurements for 72 residents. Ground beef 11 lbs. (pounds) 4 oz. (ounces) and Italian seasoning 3/8 cup. Cook 1 was asked how he prepared…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-17 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure that a current copy of an advanced directive was in one out of 21 sampled residents (Resident 71) medical record. This failure had the potential to result in inaccurate treatment or intervention during an emergency medical situation. Findings: During a concurrent interview and record review on 10/16/24 at 8:52 a.m. with Licensed Nurse (LN 1), Resident 71's medical record was reviewed. Resident 71's advanced health care directive (a legal document stating a person's wishes for medical care if the person is unable to communicate his/her wishes), dated 10/12/2017, indicated choice not to prolong life. Resident 71's Physician Orders for Life-Sustaining Treatment (POLST) dated 6/27/24, indicated primary goal of prolonging life by all medically effective means. LN 1 verbalized Resident 71's advanced health care directive did not match Resident 71's POLST and it should match. During a concurrent interview and record review on 10/16/24 at 11:10 a.m., with the Director of Nursing (DON), Resident 71's medical record was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-17 · tag F0700 — isolated
    Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to review the risks and benefits of bed rails with the resident or resident representative and obtain informed consent prior to installation (a process in which a healthcare provider educates a patient about the risks, benefits, and alternatives of a given procedure or treatment) was obtained prior to the use of bed rails for one of 21 sampled residents (Resident 25). This failure had the potential for Resident 25 to experience negative outcomes. Finding: During a review of Resident 24's, Face Sheet (FS), dated 10/15/22, the FS indicated, Resident 25 was a [AGE] year-old, who was admitted to the facility on [DATE], with admitting diagnoses including dementia (the loss of cognitive functioning, thinking, remembering, and reasoning), and chronic kidney disease (kidneys are damaged and can't filter blood properly). During an observation on 10/14/24, at 12:05 p.m., Resident 25 was observed in bed, alert and awake with bilateral quarter side…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-17 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to label/date a multidose vial once opened. This failure had the potential for an expired product to be administered to a resident. Findings: During an observation and concurrent interview, on [DATE], starting at 10:00 a.m., with licensed nurse (LN 2) the west side medication storage room's medication refrigerator was inspected. Inside the refrigerator was one vial of tuberculin purified protein derivative (PPD) (used in a skin test to diagnose tuberculosis). The box containing the vial was open, and the vial's cap had been removed indicating use. The LN 2 verbalized the vial should have had a yellow sticker on it, indicating the date opened, but it did not. The product box indicated Discard opened product after 30 days. During a review of facility's policy and procedure titled Preparation and General Guidelines dated 4/08, indicated in part The date opened and the initials of the first person to use the vial are recorded on multi-dose vials…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-17 · tag F0812 — failed to store, cook, and serve food safely — isolated
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to ensure proper sanitary and food handling practices were observed while preparing food when: 1. A male employee, Dietary 1, with facial hair and without a beard net working in the kitchen. 2.Observed cook 1 preparing meatballs using an ice cream scoop while the container of seasoned ground beef was in a rectangular metal tray, observed inside the kitchen sink. 3. Observed Dietary 1 pushing trash can on wheels where food scraps were disposed around the kitchen without a cover/lid. This failure had the potential to result in the outbreak of foodborne illnesses (caused by eating food that has been contaminated with bacteria, viruses, or parasites). Findings: 1. On 10/14/24, @ 8:40 a.m., observed a male employee, Dietary 1, with facial hair and without a beard net working in the kitchen. Dietary supervisor (DS) said they did not have beard nets available. On 10/15/24, at 10 a.m., observed Dietary 1 without a beard net working in the kitchen. On 10/16/24, at 1 p.m., observed Dietary 1 without a beard net working in the kitchen. In…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-17 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation, interview, and record review, the facility failed to clean and disinfect a glucometer (an instrument that measures the concentration of glucose in the blood). This failure had the potential to spread disease to residents. Findings: During a concurrent observation and interview, on 10/14/24, at 3:28 p.m., with licensed nurse (LN 3), and licensed nurse (LN 4), a medication cart was inspected. Inside the medication cart a glucometer was observed having red stains on it. The LN 3 and the LN 4 confirmed the red substance on the glucometer and verbalized the glucometer was stored into the medication cart dirty and needed to be cleaned and disinfected. During a review of the facility's policy and procedure titled Cleaning and Disinfecting Glucometers dated 1/17, indicated in part It is the policy of this facility to properly clean and disinfect glucometers between resident use.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-09-10 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on and interview and record review for one of three sampled resident (Resident 1)'s MDS (Minimum Data Set ((MDS) - an assessment tool for residents in a nursing homes) the facility failed to assessment that must accurately reflect the resident's status for wandering (to move from place to place without a set path) behavior and wander alarm used for one of two sampled residents (Resident 1) was not accuratey document upon assessment when MDS indicated: 1. Resident 1 ' s MDS assessment for wandering behavior indicated that resdient had no behavior exhibited. 2. Resident 1 ' s MDS assessment for an alarm indicated that Resident 1 used the alarm daily from the 7-day look-back period requirement. These failures creates a situation whereby Resident 1 ' assessment did not reflect current satus which can delay and affect tratment. Findings: 1. During a review of the facility ' s policy and procedure (P&P) on MDS titled, Resident Assessment Instrument (RAI), dated 10/2019, the P&P indicated, Coding instruction for E0900 (Wandering - Presence & Frequency) Code 0, behavior not exhibited…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-25 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, interview and facility policy and procedure (P/P), the facility failed to ensure one of three sampled residents (Resident 1) health record was current and accurate with good medical and professional practice based on the service provided when: 1. Resident 1 ' s medical record fall history assessments documentation remained inconsistent. 2. Resident 1 ' s bowel and bladder (B&B) training assessment documentation remained inconsistent. This facility failure resulted Resident 1 ' s medical record not reflecting accurate fall assessments and bowel and bladder (B&B) assessments and had the potential for Resident 1 to not receive adequate care to meet Resident 1 ' s needs. Findings: During a review of Resident 1 ' s Face Sheet ( A face sheet is a document that gives a patient's information at a quick glance) indicated, resident was admitted to the facility on [DATE], with a diagnosis that included Chronic obstructive pulmonary disease (COPD - a disease that causes airflow blockage and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-08 · tag F0726 — failed to have competent, trained nursing staff — isolated
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure staff has completed their annual skill competencies on the following topics: Mechanical Ventilation (a machine that assists a patient to breathe), Oral and Dental Assessments, Licensed Nurse Checklist, Neurological Care (care to patients with brain or neurological problems), Enteral Feeding (nutritional support through a feeding tube) and Skills Check List. This facility failure had the potential for residents to receive sub-standard quality of care. Findings: During a concurrent interview and record review on 10/18/23 at 2:15 pm with the administrator (ADM), the Oral/Dental Assessment Competency, Neurological Care Competency, Licensed Nurse Checklist, Enteral Feeding Competency, and Skill Check List, competencies indicated, no signature or date of the instructor. The ADM acknowledged the competencies were not complete and ADM stated my expectation is competencies should be complete. According to Fundamentals of Nursing ([NAME] et al.; Elsevier:…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-08 · tag F0839 — isolated
    Employ staff that are licensed, certified, or registered in accordance with state laws.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, and interview, the facility failed to ensure staff received annual mechanical ventilation (a machine that helps a patient breathe when he or she cannot breathe on his or her own) competencies according to policy and procedure. This facility failure had the potential for residents on ventilators to receive sub-standard quality of care. Findings: During a concurrent interview and record review on 10/18/23 at 2:15 pm with the administrator (ADM), the Respiratory Care Key Competency Checklist Ventilator (Competency), dated 11/2/22 was reviewed. The Competency did not indicate if the performance criteria was simulated by encircling a yes or no. The ADM acknowledged the competencies were not complete and ADM stated my expectation is competencies should be complete. During a concurrent interview and record review on 10/18/23 at 2:22 pm with the sub-acute consultant (SAC), the Respiratory Care Key Competency Checklist Ventilator (Competency), dated 11/2/22 was reviewed. The Competency did not indicate if the performance criteria was simulated by encircling a yes or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2022-05-20 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure safe food handling when: 1. TCS foods (Time-Temperature Control for Safety - food that requires time-temperature control to prevent the growth of bacteria) were not consistently and accurately cooled down. 2. Raw poultry was not thawed safely. 3. Food items were unlabeled and/or undated in the refrigerator in the kitchen, and in the refrigerator adjacent to the nursing station that stored resident food brought in from the outside. These failures had the potential to place the residents at risk for developing a foodborne illness. Findings: 1. During a concurrent observation and interview on 05/17/22, at 09:20 AM, with a [NAME] (Cook) 1, in the walk-in refrigerator in the kitchen, [NAME] 1 observed a large container of potato salad, undated. [NAME] 1 stated, the potato salad was for the resident's lunch that day. [NAME] 1 stated he cooked the potatoes yesterday, and forgot to label with a date. [NAME] 1 stated after boiling the potatoes yesterday, he placed them on ice and took the temperature which was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-05-20 · tag F0658 — failed to meet professional standards of care — pattern
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure: 1.Resident 46 received the Restorative Nursing Assistant (RNA) treatments per physician orders. 2. Resident 58 received the RNA treatments as ordered by the physician. 3. Resident 31 Occupational Therapy recommendation for RNA exercises was relayed to the attending physician for orders. 4. Resident 42 received proper Gastrostomy Feeding (GT- nutritional tubing inserted in the abdomen) care per facility's policy and procedure. These failures placed Residents 46, 58, and 31 at increased risk for decreased muscle strength, decreased range of motion, contractures and possible decline in function, and Resident 42 at risk for aspiration (feeding formula to lungs). Findings: 1.During a concurrent observation and interview on 5/17/22, at 10:46 a.m., Resident 46 was observed sitting in a wheelchair wearing a right arm brace. The resident indicated having a stroke , with weakness to the right body, able to use the left sided arm, leg, and hand, had physical therapy before and now on RNA treatments. Resident 46…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-05-20 · tag F0725 — failed to have enough nursing staff — pattern
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to ensure staffing for restorative nursing assistants (RNA- personnels trained to render range of motion exercises to residents as ordered by the physician) was adequate to render the treatments as ordered by the physician for the residents. This failure had resulted to residents missing RNA treatments placing them at risk for contratures, and decreased mobility. Findings: Cross reference with Tag F658. 1. Residents 46's RNA Treatment Orders ambulation practice with platform walker wearing right AFO (ankle foot orthodic) brace each day three times a week as tolerated. Resident 46 to receive AAROM (active assisted range of motion) exercises to LUE (left upper extremity) and PROM (passive range of motion) exercises to RUE (right upper extremity) five times a week as tolerated. During a review of Resident 46's RNA Treatment Record dated 4/2022 indicated for the week of : 4/1-4/7 Resident 46 received ambulation practice one time that week and AAROM to LUE and PROM to RUE one time that week. 4/8-4/14 Resident 46 received ambulation…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-05-20 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure meals were palatable to ensure resident's satisfaction for one of 24 sampled residents (Resident 63), and for approximately five to six residents who attend a dining committee as reported by the Dietary Services Supervisor (DSS). Findings: During a concurrent observation and interview on 05/17/22, at 11:15 AM., with a cook (Cook 1), in the kitchen, [NAME] 1 was observed to prepare mashed potatoes for an alternative choice for the lunch meal for puree diet. [NAME] 1 added an unmeasured amount of powdered potatoes to boiling water. [NAME] 1 then placed the mashed potatoes in a container and put on the steam table for hot holding until trayline began at 11:45 PM. [NAME] 1 was asked if there was a recipe to guide [NAME] 1 on how to prepare the puree mashed potatoes. [NAME] 1 stated he follows the directions on the container of mashed potatoes. The dietary services supervisor (DSS) was present and agreed. During a concurrent interview and review of the directions located on the carton of Complete Instant…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-05-20 · tag F0552 — isolated
    Ensure that residents are fully informed and understand their health status, care and treatments.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to ensure evidence was in place that informed consents (authorization from residents or responsible party) were obtained and completed prior to the administration of psychotropic medication ( medications that affects behavior, mood, thoughts,or perception) in one resident (Resident 190). This failure had the potential to deny the resident the opportunity to know the risks and benefits of taking the medications which is part of the resident's right to know. Findings: During a review of the clinical record for Resident 190, the physician orders indicated the following orders: 5/4/22- Trazodone Hcl Tablet 150mg 1 tablet by mouth at bedtime for depression for verbalization of sadness. 5/11/22 -Lorazepam (for anxiety) 1mg to give 1 tablet give by mouth every 6 hours as needed for nausea and vomitting. Further review of the clinical record indicated, the Facility Verification of Informed Consent of Resident 190 for the medications Trazadone and Lorazepam, were with missing signature, name, date of the physician who obtained the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-05-20 · tag F0565 — failed to support the resident council — isolated
    Honor the resident's right to organize and participate in resident/family groups in the facility.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure: 1. Representatives of the office of the state long-term care Ombudsman were informed or notified of the residents ongoing and recurring resident council meetings (RCM). This failure has the potential for residents to have no patient advocate present when conducting their council meetings especially when airing their concerns regarding care in the facility. 2. The Resident council meeting minutes (RCMM) presented by the facility to the resident council (RC) president to be signed and dated should be on the month and date the RCM was conducted to prevent back dating. This failure has the potential for the RC president to not know exactly what RCMM dates the signature requested is for with risk for fraudulent recordings of the RCMM. 3. Residents issues, and concerns are reflected consistently on the RCM, and relayed to proper management personnel for resolution, with outcomes, and follow ups documented in the RCM document. This failure has the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-05-20 · tag F0640 — isolated
    Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure a completed Minimum Data Set (MDS, an assessment tool) was transmitted in a timely manner for three residents (Residents 12,3 and 2). This facility failure resulted in non-compliance with the regulatory requirements for MDS transmission.and with the potential for records unaccountablility of resident ' s whereabouts and current conditions. Findings: Review of the facility ' s MDS transmittal records on 5/19/22 at 9:10 AM, indicated Resident 12 ' s MDS assessment target date was 4/11/22, MDS assessment was transmitted on 5/16/22. Resident 3 ' s MDS assessment target date was 4/7/22, MDS assessment was transmitted on 5/16/22. Resident 2 ' s MDS assessment target date was 2/21/22, MDS assessment was transmitted on 5/15/22. All transmission dates are over the 14 day submission window. During an interview on 5/19/22 at 10:09, the MDS nurse acknowledged transmission dates for the three residents were over the 14 day submission window. Center for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-05-20 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to accurately assess and code the Minimum Data Set (MDS-resident care assessment tool) for three out of 24 sampled residents when: 1. Resident 46's Section I (Active diagnoses) was not documented accurately 2. Resident 58's Section I (Active diagnoses) was not documented accurately 3. Resident 25's Section O (Special treatments, procedures, and programs) were not documented accurately This failure resulted in the documentation of inaccurate assessments and had potential of unmet care needs for Resident 46, Resident 58, and Resident 25. Findings: 1. During a concurrent observation and interview on 5/17/22, at 10:46 a.m., with Resident 46, Resident 46 was observed sitting in his wheelchair wearing a right arm brace. Resident 46 verbalized he had a stroke and has right sided paralysis but had use of his left side. During a review of Resident 46's admission Record dated 2/7/2020, indicated Resident 46 had diagnosis of cerebral infarction (stroke) due to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-05-20 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to 1. Develop an appropriate person-centered care plan when Resident 60 was NPO (nothing by mouth), on G-tube (gastrostomy tube-a tube inserted through the belly that brings nutrition directly to the stomach) feedings, and had weight loss. 2. Ensure an intervention of high calorie snacks, on Resident 187's IDT nutritional care plan, was implemented. These failures had the potential for unmet nutritional needs and weight loss for Resident 60 and Resident 187, and risk of aspiration for Resident 60. Findings: 1. During a review of Resident 60's monthly weights indicated on 1/29/22 Resident 60's weight was 144 pounds, on 2/1/22 weight was 144 pounds, on 3/8/22 weight was 141 pounds, on 4/5/22 weight was 139 pounds, on 5/3/22 weight was 137 pounds, which was a 4.86% weight loss in 5 months. During a review of Residents 60's Order Summary Report indicated Resident 60 was NPO, on Enteral (nutrition administered through a feeding tube) feed order three times a day for enteral nutrition bolus two cans of Jevity 1.5 (liquid…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-05-20 · tag F0803 — failed to meet residents' dietary needs — isolated
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure the planned menu and/or meal tray card (guidance to staff on what to serve for a meal to a resident) was accurate and followed for two of 24 sampled residents pertaining to: 1. A health shake order for Resident 187. 2. A low-potassium diet for Resident 7. This facility failure had the potential to not meet the resident's nutritional needs per the planned menu and/or planned meal tray card. Findings: 1. During a concurrent observation and interview on 05/18/22, at 12:33 PM., with Dietary Aide (DA) 1, in the kitchen, DA 1 was observed to place Resident 187's meal tray onto the meal delivery cart. DA 1 was asked to remove Resident 187's meal tray from the meal delivery cart and check it for accuracy. DA 1 reviewed Resident 187's meal tray card that included directions to provide a H. Shake Chocolate (a health shake to provide increased calories and protein), and compared the meal tray card to items on Resident 187's meal tray. DA 1 then proceeded to inform Dietary Aide (DA) 2 that the chocolate health…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-05-20 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview the facility failed to ensure resident's care of being turned every 2 hours was accurately documented as care planned in the medical record of one resident of 24 sampled residents (resident 42). This failure had the potential for the resident's condition and care to be misrepresented. Findings: During a review of the clinical record for Resident 42 indicated a care plan (approaches, interventions for implementation) for limited mobility. The clinical record further indicated turning and repositioning should be done every 2 hours. During a review of the facility's turning and repositioning documentation for Resident 42 indicated: 5/13/22 -turning and repositioning done at 6:47 AM. 5/14/22 - turning and repositioning at 6 AM. 5/15/22 -turning and repostioning done up to 2 PM. 5/16/22 -last documentation was at 6:53 AM. 5/17/22 - the resident was turned and repositioned every 2 hours up 8:21 PM. No other documentation for that day. The facility policy and procedure titled Certified Nursing Assistant Documentation dated 10/2015 indicated in part The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-05-20 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to maintain infection control practices when: 1. A nasal cannula and tubing for oxygen administration for one resident (Resident 188) was found on the floor and there was no date on the tubing. 2. A shower chair that is shared between residents had red smear marks on it. These facility failures had the potential to result in cross-contamination (the transfer of harmful bacteria) that could impact residents' health and safety and cause preventable HAIs (Healthcare Associated Infections) for residents in an already compromised condition. Findings: 1. During an observation and concurrent interview on 5/17/22, at 10:57 am, licensed nurse (LN 1) confirmed Resident 188's nasal cannula and oxygen tubing was on the floor. LN 1 also confirmed tubing was not dated. During an interview on 05/19/22, at 11:33 am, LN 2 confirmed oxygen tubing should be changed every 7 days as needed - there should be a label that has the date. During a review of the facility policy titled, Oxygen Concentrators revised 6/2017, indicated in part…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$8,278 in federal fines across 1 penalty.

  • $8,278 — penalty dated 2025-04-28

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to THE MANDELBAUM FAMILY — 18 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 5 of 53.2+1.8 vs chain
Health inspection 4 of 52.7+1.3 vs chain
Staffing 4 of 53.9+0.1 vs chain
Quality measures 5 of 54.5+0.5 vs chain
The other 17 homes this chain runs (chain average 3.2★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
TELEGRAPH OPERATIONS PARTNERS LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST30%since 04/01/2012
SIMCHA AND JANET MANDELBAUM FAMILY TRUSTOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST20%since 01/01/2023
THE BENTZION MANDELBAUM 2021 IRREVOCABLE GIFT TRUST NO. 2Organization5% OR GREATER INDIRECT OWNERSHIP INTEREST50%since 01/01/2023
THE JANET MANDELBAUM 2021 IRREVOCABLE GIFT TRUST NO 2Organization5% OR GREATER INDIRECT OWNERSHIP INTEREST16%since 01/01/2023
THE SIMCHA MANDELBAUM 2021 IRREVOCABLE GIFT TRUST NO. 2Organization5% OR GREATER INDIRECT OWNERSHIP INTEREST14%since 01/01/2023
MANDELBAUM, JANETIndividualCORPORATE OFFICER; ADP OF THE SNFsince 02/28/2018
AGUILAR, GINIANIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 10/09/2023
BIERLY, KRISTIEIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 10/09/2023
CASTRO-GARCIA, MARIAIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 11/06/2019
GOBUYAN, LOWELAIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 02/01/2021
GRABAU, ADAMIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 09/22/2021
JORDAN, CYNTHIAIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 02/18/2025
MANDELBAUM, SIMCHAIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 03/01/2026
MCMANUS, INGAIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 07/09/2021
NG, MIUIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 08/12/2013
PHAM, JULIEIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 03/16/2000
VALIVETI, VINODIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 05/01/2021
WILLIAMS, CLINTONIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 05/04/2010
MANDELBAUM, BRENDAIndividualINDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNFsince 04/30/2026
BRIERWOOD II, LLCOrganizationADP OF THE SNFsince 01/01/2023
HANSENOrganizationADP OF THE SNFsince 01/01/2023
SKILLSERVE INCOrganizationADP OF THE SNFsince 12/20/2007

CMS files one row per role, so the 35 rows in the source record cover these 22 parties — each is shown once here with every role it holds. Nothing is omitted.

8 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$16.8M
Net patient revenuemost recent cost report
+2.2%
Operating marginrevenue minus expenses
$704K
Related-party expense4% of expenses
Who pays — share of resident-days
Medicaid 43%Medicare 19%Other / private 37%

This home reported $704K paid to related parties (affiliated landlords or management companies) in its most recent cost report.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$531per resident / day
operating cost
$16,134per month
≈ monthly operating cost
$543per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in CA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the California Medicaid page.

Typical monthly cost in California
$12,167/mo
Nursing home (semi-private)
$15,178/mo
Nursing home (private)
$7,000/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 055566. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-12-18, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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