Norwalk Skilled Nursing & Wellness Centre, LLC
11510 Imperial Highway, Norwalk, CA 90650 · For profit - Corporation · 99 certified beds · (562) 868-6791 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0605, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has a citation for mishandling residents’ money or property (F0565)
- inspectors cited 1 immediate-jeopardy problem — the most serious level
- a high number of inspection citations overall (80) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $72,794 in federal fines (most recent 2025-07-14)
- its facility-reported quality-measure score sits well above its independent inspection score
- its independent health-inspection rating is low (1/5)
- its payroll-based staffing rating is low (2/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 1 of 5 |
| StaffingFrom payroll records (PBJ) | 2 of 5 |
| Quality measuresSelf-reported by the facility | 3 of 5 |
Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 3 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
| Short-stay residentsrehab / post-hospital | 1 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 11.7% | 10.2% | 15.4% | better |
| Long-stay residents who lose too much weight | 5.4% | 4.0% | 5.4% | typical |
| Long-stay residents with a catheter left in their bladder | 1.4% | 0.8% | 0.9% | worse |
| Long-stay residents with a urinary tract infection | 1.3% | 1.2% | 2.0% | better |
| Long-stay residents with depressive symptoms | 18.0% | 7.3% | 6.5% | worse |
| Long-stay residents who were physically restrained | 0.0% | 0.4% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 0.6% | 1.6% | 3.3% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents whose ability to walk worsened | 13.2% | 9.8% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 12.6% | 13.7% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 98.9% | 98.2% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 4.8% | 4.3% | 4.7% | typical |
| Long-stay residents with worsening bladder/bowel control | 3.2% | 10.2% | 21.2% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 8.0% | 12.0% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 3.9% | 1.5% | 1.4% | worse |
| Short-stay residents given the seasonal flu vaccine | 93.8% | 93.2% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 32.3% | 23.0% | 22.6% | worse |
| Short-stay residents with an outpatient ER visit | 10.5% | 11.2% | 12.0% | better |
| Long-stay hospitalizations per 1,000 resident days | 3.99 | 2.25 | 1.67 | worse |
| Long-stay outpatient ER visits per 1,000 resident days | 0.72 | 1.57 | 1.80 | better |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
38.9% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that worse than the national rate. This is CMS’s risk-adjusted rate over 76 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 38.8% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 85 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.80 therapist hours per resident per day in 2026Q1 — more than 94% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 37% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 38.9%CMS range 26.8–50.5 | 51.5% | Oct 2022–Sep 2024 | worse than U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 12.0%CMS range 8.7–16.4 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 38.8% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 32.9% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 37.6% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 92.9% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 99.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 0.0% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 8.6%CMS range 4.9–13.5 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.61 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 99 beds and averages 93.2 residents a day — about 94% occupied, or roughly 6 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.16 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.44 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.49 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.80 hrs/resident/day on weekends vs 4.31 on weekdays — 12% thinner on weekends. RN hours go from 0.49 to 0.34 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
80 citations, most serious first. The 16 most serious are shown; the remaining 64 are one tap away and print in full.
- Immediate jeopardy · J2024-09-20 · tag F0740 — failed to provide behavioral / mental-health care — isolatedEnsure each resident must receive and the facility must provide necessary behavioral health care and services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure the resident, who had diagnosis of depression (mental health disorder characterized by persistently low mood or loss of interest in activities, causing significant impairment in daily life ) and a history of suicidal ideation (thinking about or formulating plans for suicide [the act or an instance of ending one's own life voluntarily and intentionally) did not commit suicide for one of three sampled residents out of 38 residents with a diagnosis of depression (Resident 1). The facility failed to: 1. Ensure Licensed Vocational Nurse (LVN 1) initiated continuous Resident 1's assessment and closed monitoring of Resident 1's change in behavior, mood, cognition (ability to think, understand, learn, and remember), presence of hallucinations (sights, sounds, smells, tastes, or touches that a person believes to be real but are not real), and delusions (believing things that are not true), and suicidal ideation, when Certified Nursing Assistant (CNA 1)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2025-07-14 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure a resident, who had diagnosis of self-harm, did not inflict self-injury by spraying oven-cleaner (degreaser) over his arms, for one of three sampled residents (Resident 1). The facility failed to: 1. Ensure staff followed Resident 1's untitled Care Plan dated 7/8/2025, for ideations of self-harm to provide the resident with a one-on-one sitter (a caregiver who provides continuous, dedicated support to an individual patient when a patient requires close supervision due to safety concerns such as potential for self-harm) after Resident 1 was readmitted back to the facility on 7/7/2025 from a general acute care hospital (GACH) 1 where he had been admitted for ideations of self-harm. 2. Implement the facility's procedure and policy titled, Resident Safety, dated 04/15/2021, indicated the facility would provide a safe and hazard free environment where residents would be evaluated on admission, quarterly and whenever there is a change in condition to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2024-11-27 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure the resident, who was transferred by a mechanical lift (a device used to transfer residents from a bed to a chair or between surfaces), did not fall from the lift during transfer and sustained injuries for one of three sampled residents (Resident 1). The facility failed to: 1. Ensure Certified Nursing Assistant (CNA 1) did not transfer Resident 1 by herself from a bed to a shower chair (a movable or permanently installed seat for the tub or shower) by using a mechanical lift (a device used to transfer residents from a bed to a chair or between surfaces). 2. Ensure CNA 1 did not use a mechanical lift sling (accessory attached to a mechanical lift [device used to transfer residents from one surface to another]) with worn out straps to transfer Resident 1 from bed to shower chair. 3. Ensure staff followed the mechanical lift Manufacturer ' s User Manual guide dated 2016 and 10/1/2018 which indicated after each laundering the sling must…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2024-09-20 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure the licensed nurses notified the physician when a resident with diagnosis of depression (mental health disorder characterized by persistently low mood or loss of interest in activities, causing significant impairment in daily life ) experienced a change of condition ([COC] a sudden, clinically important deviation from a patient's baseline in physical, cognitive behavioral, or functional status) manifested by sobbing (crying spells) and verbalization that someone wants to kill him by putting poison in his water pitcher for one of three sampled residents (Resident 1). This failure resulted in Resident 1 committing suicide (the act or an instance of ending one's own life voluntarily and intentionally). On [DATE] at 4:40 a.m. Resident 1 was found hanging in the bathroom with a phone charging cord around his neck. The resident was lowered to the floor, cardiopulmonary resuscitation ([CPR]-an emergency procedure that can save a person life if their…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2024-09-20 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure the licensed nurses (Licensed Vocational Nurse [LVN 1] Registered Nurse Supervisor [RNS 2] ) implemented the resident's care plan interventions related to the use of Lexapro (prescription medicine that treats depression [a mental health condition that involves a persistent feeling of sadness and loss of interest in activities, along with other symptoms that affect daily life] and anxiety ( feeling of worry, nervousness or unease) to prevent the resident from committing suicide (the act or an instance of ending one's own life voluntarily and intentionally) for one of three sampled residents (Resident 1). The facility failed to: 1. Ensure Licensed Vocational Nurse (LVN 1) implemented interventions of Resident 1's care plan titled, Resident 1 uses antidepressant medication Lexapro including assessment, monitoring, and documentation related to Resident 1's change in behavior and mood. On 9/14/ 2024 at 12:15 a.m. Resident 1 was observed having crying…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2023-09-15 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure a Certified Nursing Assistant (CNA 1) did not transfer a resident, who required two persons for physical assistance with transfers between surfaces, by using a mechanical lift (a device used to assist with transfers and movement of individuals who require support for mobility beyond the manual support provided by caregivers alone) alone, for one out of two sampled residents (Resident 1). As a result of this deficient practice Resident 1 sustained a nasal (nose) bridge laceration (cut) with a nasal fracture (a break) after being struck in the nose by the bar of the mechanical lift. Resident 1 was transferred to a General Acute Care Hospital (GACH) where he was treated with IV ([intravenous] in the vein) antibiotics (medication to treat bacterial infections) for his nasal laceration and nasal fracture. Findings: During a review of Resident 1 ' s admission Record (Face Sheet), the Face Sheet indicated Resident 1 was admitted to the facility on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-06-02 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to: Initiate a care plan for Resident 1's impulsive behavior that was identified in the first fall dated 1/22/2026.Implement a recommendation that was addressed during the Interdisciplinary Team (IDT: Resident's healthcare team consisting of various specialties that share and combine their knowledge and information to create the best possible care plan for the resident) meeting on 3/1/2026.Implement a care plan for Resident 1's known diagnosis of osteopenia (condition where bone mineral density if lower than normal). This deficient practice increased the potential risk of additional falls for the residents. Findings: During a review of Resident 1's admission Record, the admission Record indicated Resident 1 was originally admitted on [DATE] and was re-admitted to the facility on [DATE] with diagnoses including osteoarthritis (loss of protective cartilage that cushions the ends of your bones) of hip, left knee, left shoulder, dementia (group of thinking…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-05-21 · tag F0628 — isolatedProvide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure a Notice of Transfer/Discharge (a written notification to the resident or responsible party which includes the reason for transfer or discharge, where the resident will be transferred to, how to contact the Long-Term Care (LTC) Ombudsman (patient advocate), and how to appeal the transfer or discharge if necessary) was sent to the LTC Ombudsman upon transfer to a General Acute Care Hospital (GACH) for two of three sampled residents (Residents 1 and 2).This failure had the potential to result in an unsafe discharge and/or deny Resident 1 the right to appeal the discharge.Findings:a. During a review of Resident 1's Face Sheet (front page of the chart that contains a summary of basic information about the resident), the Face Sheet indicated Resident 1 was admitted to the facility on [DATE]. Resident 1 had diagnosis including acute kidney failure (sudden and rapid decline in kidney function).During a review of Resident 1's Minimum Data Set ([MDS] a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-05-21 · tag F0842 — failed to keep accurate, complete medical records — isolatedSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure the Director of Nursing (DON) documented the reason for transfer/discharge and the residents (Resident 1) refusal to sign the Notice of Transfer/Discharge (a written notification to the resident or responsible party which includes the reason for transfer or discharge, where the resident will be transferred to, how to contact the Long-Term Care (LTC) Ombudsman (patient advocate), and how to appeal the transfer or discharge if necessary)upon transfer to the General Acute Care Hospital (GACH) for one of three sampled residents (Resident 1). These failures had the potential to prevent Resident 1 from being properly informed of the basis for the transfer/discharge, which could impede her ability to understand and exercise her right to appeal the discharge.Findings:During a review of Resident 1's Face Sheet (front page of the chart that contains a summary of basic information about the resident), the Face Sheet indicated Resident 1 was admitted to the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-12-23 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to administer intravenous fluids (IVF - fluids administered through the vein) as ordered by the physician for one of one sampled resident (Resident 1). This failure had the potential to result in Resident 1 experiencing hypovolemic shock (not enough blood in the body to support organ function) and decreased urine output. Findings: During a review of Resident 1's admission Record, the admission Record indicated Resident 1 was initially admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses including fracture of left tibia (long bone in the lower leg) and acute (sudden onset) kidney failure. During a review of Resident 1's Minimum Data Set (MDS - a resident assessment tool), dated 11/26/2025, the MDS indicated Resident 1 had severe cognitive (ability to learn, reason, remember, understand, and make decisions) impairment, required setup assistance when eating, and was dependent for oral hygiene, toileting hygiene, bathing,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-08-21 · tag F0573 — isolatedLet each resident or the resident's legal representative access or purchase copies of all the resident's records.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide medical records within two working days of a written request from an authorized representative ([AR] a person who is legally authorized to act on behalf of) per the facility's policy and procedure (P&P) titled, Resident Access to Protected Health Information (PHI), for two of three sampled residents (Residents 1 and 2). Findings: a. During a review of Resident 1's admission Record (Face sheet), the Face Sheet indicated Resident 1 was admitted to the facility on [DATE] with diagnoses including muscle weakness (a lack of muscle strength), type 2 diabetes mellitus ([DM] a disorder characterized by difficulty in blood sugar control and poor wound healing), and depression (a mood disorder that causes a persistent feeling of sadness and loss of interest). The Face Sheet indicated Resident 1 was discharged on 10/2/2024. During a review of Resident 1's Minimum Data Set ([MDS] a resident assessment tool), dated 9/11/2024, the MDS indicated Resident 1…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-07-18 · tag F0755 — failed to provide safe pharmacy services — patternProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interview, and record review the facility failed to:A. Document one dose of Acetaminophen in the July 2025 Medication Administration Record ([MAR] - a record of mediations administered to residents) for Resident 1B. Maintain accurate accountability records for controlled medication ([CM]- medications which have a potential for abuse and may also lead to physical or psychological dependence), Tramadol on 7/16/2025 and 7/17/2025 for Resident 4 in one of two inspected medication carts (East Station Medication Cart)C. Ensure one of one resident (Resident 44) received lactulose (medication to treat constipation) as needed for no bowel movement in 48 hours. These failures increased the risk of medication errors for Residents 1, 4, and 44 to receive more or less medications than prescribed, adverse reactions (harmful or unpleasant reaction, resulting from an intervention related to the use of a medication) such as: uncontrolled pain, constipation, harm, and inability to readily identify the loss…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-07-18 · tag F0759 — failed to keep medication error rate low — patternEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure it was free of medication error rate of five percent or greater, as evidence by the identification of three medication errors out of 25 opportunities, to yield a facility error rate of 12 percent (%) for two of two Residents (Resident 4 and Resident 28) by failing to: 1. Ensure for Resident 4, Licensed Vocational Nurse (LVN) 2, LVN 3, and Registered Nurse (RN) 2 failed to follow facility's policies and procedures (P&P) titled, Medication - Administration, by failing to ensure the same nurse that prepared Resident 4's Tylenol (Acetaminophen [APAP], treat mild to moderate pain) Extra Strength Oral Tablet 500 milligrams (mg, unit of measurement by weight) administered the medication, and documented the administration of the medication to ensure the correct resident was administered the correct dose. 2. Ensure for Resident 28, Losartan (a blood pressure medication) was administered to the resident prior to checking the resident's blood…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-07-18 · tag F0760 — failed to prevent significant medication errors — patternEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to follow its policies and procedures (P&P) titled, Medication - Administration, to prevent significant medication errors (medication errors that causes the resident discomfort or jeopardizes the resident health and safety) for two of five sampled residents (Residents 28 and Resident 4), by failing to: (Cross Reference F759) 1. Ensure LVN 2, LVN 3 and RN 1 followed facility's P&P titled, Medication - Administration, to ensure accurate administration of medications by making sure the same nurse preparing Resident 4's Tylenol medication for pretreatment for wound care was the same nurse that administered the medication and documented the administration. 2. Ensure LVN 2 followed Resident 28's Physician/Medical Doctor (MD) 1's orders to check the resident's blood pressure (BP) and heart rate (HR) prior to the administration of Losartan (a medication used to treat high blood pressure), as an ordered parameter (used to assess, monitor, and guide…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-07-18 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to store food in a sanitary manner to prevent growth of infectious organisms that could cause food borne illness (food poisoning: any illness resulting from the food spoilage of contaminated food) for 81 of the facility's residents who eat food prepared in the kitchen by failing to: 1. Ensure the store prepared 18 cups of juice with a prepared-on date.2. Ensure to place an open-date on a Residents juice that was placed in the fridge. These deficient practices had the potential to result in residents developing foodborne illness (food poisoning) with symptoms including upset stomach, stomach cramps, nausea, vomiting, diarrhea and fever and can lead to other serious medical complications and hospitalization. Findings: During an initial visit to the kitchen on 7/15/2025 at 8:15 a.m., with the Dietary supervisor (DS) , there were six glasses of cranberry juice, 5 glasses of apple juice, 3 glasses of milk, and 3 glasses of orange juice without a prepare-on date inside the walk-in refrigerator. During an observation…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-07-18 · tag F0552 — isolatedEnsure that residents are fully informed and understand their health status, care and treatments.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure two of three sampled residents' (Resident 2 and Resident 44) informed consent (voluntary agreement to accept treatment and/or procedures after receiving education regarding the risks, benefits, and alternatives offered) for psychotropics (drug or other substance that affects how the brain works and causes changes in mood, awareness, thoughts, feelings, or behavior) was obtained prior to administration.This deficient practice violated Resident 2 and 44's rights to receive all information, in advance, of risks and benefits of proposed care, treatment, treatment alterative, and choose the alterative of choice which includes information for administration of psychotropic drugs.Findings: A. During a review of Resident 2's admission record, the admission record indicated Resident 2 was admitted to the facility on [DATE] with diagnoses including dementia (a progressive state of decline in mental abilities) and bipolar disorder (sometimes called…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
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- Potential for harm · D2025-07-18 · tag F0553 — failed to let residents help plan their care — isolatedAllow resident to participate in the development and implementation of his or her person-centered plan of care.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to conduct Interdisciplinary Team (IDT- a group of medical professionals from different disciplines who work together to help a resident achieve their goals) meetings quarterly and as needed for one of three sampled residents (Resident 32).This failure resulted in Resident 32 and Resident 32's Responsible Party (RP) to be unaware of the plan of care and experience worry while waiting for mammogram (x-ray of the breast to detect signs of breast cancer) results for three months. Findings: During a review of Resident 32's admission record, the admission record indicated Resident 32 was initially admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses including diabetes (a disorder characterized by difficulty in blood sugar control and poor wound healing), arthritis (a chronic progressive disease-causing inflammation in the joints and resulting in painful deformity and immobility), and kidney failure (condition where kidneys lose the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-07-18 · tag F0559 — isolatedHonor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review, the facility staff failed to inform, and give notice of and information of a room change for one of three sampled resident's (Resident 75) . This deficient practice had the potential to affect Resident 75's self-esteem, self-worth, and cause confusion due to sudden room change. Findings:During a review of Resident 75's admission Record, the admission Record indicated Resident 75 was originally admitted to the facility on [DATE] with diagnoses including encephalopathy (a change in the brain function due to injury or disease) unspecified, Alzheimer's disease (a disease characterized by a progressive decline in mental abilities) unspecified and muscle weakness ( a reduced ability of muscles to generate force, making it harder to perform tasks that require effort, even with a maximal effort). During a review of Resident 75's history and physical (H&P) dated 11/9/2024, the H&P indicated resident 75 had fluctuating capacity to understand and make decisions. During a review of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-07-18 · tag F0605 — failed to not use drugs as a restraint — isolatedPrevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and record review, the facility failed to ensure there was an appropriate indication for the use of antipsychotic (medication used to treat mental illness) medication for one of six sampled residents (Resident 4) when Resident 4 had haloperidol (a medication used to treat certain mental health) on an as-needed (prn) basis without a specific diagnosis or documented justification for administration of haloperidol. The deficient practice had the potential for use of unnecessary medications on Resident 4.Findings: During a review of Resident 4's admission Record, the admission Record indicated the facility admitted Resident 4 on 9/30/2021, and readmitted on [DATE] with diagnoses including depression (a mental health condition characterized by persistent sadness and a loss of interest in activities that were once enjoyable) and vascular dementia (mental illness marked by a decline in thinking skills caused by condition that disrupt blood flow to the brain, leading to damage in blood vessels and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-07-18 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to accurately document the 's Minimum Data Set (MDS - a resident assessment tool) for one of five sampled residents (Resident 3). This failure had the potential to result in a delay of care or not receiving the appropriate services or treatment. Findings: During a review of Resident 3's admission record , the admission record indicated Resident 3 was initially admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses including cellulitis (a skin infection that causes swelling and redness) of left finger, sepsis (a life-threatening blood infection), and contractures (a stiffening/shortening at any joint, that reduces the joint's range of motion) of hands, knees, and elbows. During a review of Resident 3's Minimum Data Set (MDS - a resident assessment tool), dated 4/3/2025, the MDS indicated Resident 3's cognition (ability to learn, reason, remember, understand, and make decisions) was severely impaired, and was dependent (helper does all…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-07-18 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to develop a person-centered care plan for one of two sampled residents (Resident 4) for the used of antipsychotic medication, haloperidol (a medication used to treat certain mental health illnesses) .This failure had the potential to result in inappropriate medication use, lack of behavioral monitoring, and increased risk of adverse drug effects. Findings: During a review of Resident 4's admission Record, the admission Record indicated the facility admitted Resident 4 on 9/30/2021, and readmitted on [DATE] with diagnoses including depression (a mental health condition characterized by persistent sadness and a loss of interest in activities that were once enjoyable) and vascular dementia (decline in thinking skills caused by condition that disrupted blood flow to the brain, leading to damage in blood vessels and brain tissue). During a review of Resident 4's physician Progress note, dated 5/19/2025, the progress note indicated Resident 4 did not have the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-07-18 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure one of two sampled residents' (Resident 40) care plan for smoking was updated. The deficient practice had the potential to result in poor quality of care and a delay in care and services.Findings:During a review of Resident 40's admission Record, the admission record indicated Resident 40 was originally admitted to the facility on [DATE] with diagnosis including acute respiratory failure (when the air sacs of the lungs cannot release enough oxygen into the blood), and congestive heart failure (CHF-a heart disorder which causes the heart to not pump the blood efficiently, sometimes resulting in leg swelling).During a review of Resident 40's Minimum Data Set ([MDS] a resident assessment tool) dated 5/16/2025, the MDS indicated Resident 40's cognition (ability to think and reason) was moderately impaired. The MDS indicated Resident 40 needed set up assistance when eating and oral hygiene supervision with toileting hygiene and partial assistance…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-07-18 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to ensure one out of three residents (Resident 44) received assistance with toileting hygiene as needed. The deficient practice had the potential increased risk of skin breakdown and loss of dignity.Findings:During a review of Resident 44's admission Record, the admission Record indicated Resident 44 was readmitted to the facility on [DATE] with diagnoses including weakness, Parkinson's disease (a progressive disease of the nervous system marked by tremor, muscular rigidity, and slow, imprecise movements), and type 2 diabetes mellitus (disorder characterized by difficulty in blood sugar control and poor wound healing).During a review of Resident 44's Minimum Data set ([MDS], A resident assessment tool), dated 6/25/2025, the MDS indicated Resident 44's cognitive skills (functions your brain uses to think, pay attention, process information, and remember things) for daily decision-making was intact. The MDS indicated Resident 44 needed moderate…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-07-18 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure one of three sampled residents with a diagnosis of Diabetes Meletus Type II (DM - a condition wherein the body can not regulate consumption and use of sugar which may result in poor wound healing) (Resident 28)'s:a. Physician was notifiedb. Change of condition (COC) was initiatedWhen Resident 28 had repeated hyperglycemic (level of blood sugar is higher are higher than normal [reference range70-99 milligram/deciliter (mg/dL- a unit of measurement used to express blood glucose levels) mg/dl]) events. This failure had the potential to result in delayed interventions, life-threatening emergencies such as diabetic ketoacidosis (a serious complication of diabetes where the body starts breaking down fat for energy instead of sugar at a very fast rate, producing substances that are harmful to the body), resulting in dehydration, potentially life -threatening conditions.Findings: During a review of Resident 28's admission Record, the admission Record…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-07-18 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to implement accident risks and hazard interventions for two of Three sampled residents (Resident 38 and Resident 75) by: 1.Failed to ensure there was no smoking sign for a Resident 38 who is on oxygen.2.Failed to ensure Resident 75's bed was in the lowest position.3.Failing to ensure Resident 75 was placed in a low bed ( a bed frame designed to sit closer to the ground than a traditional bed). This deficient practice had the potential to result in injury . Findings:a.During a review of Resident 38's admission Record, the admission Record indicated, Resident 38 was initially admitted to the facility on [DATE] with diagnoses including chronic obstructive pulmonary disease (a long term lung disease that blocks airflow to the lungs making it difficult to breathe), cardiomyopathy (a disease of the heart muscle that makes it harder for the heart to pump blood) and hypertension( high blood pressure). During a review of Resident 38's Minimum Data Set (MDS - a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-07-18 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
Facility failed to ensure that the urinary catheter bag (a urine drainage bag is a small bag that collects urine when you have a catheter inserted into your bladder) for one of three sampled residents (Resident 8) did not touch the floor.This failure had the potential to result in contamination of the catheter system and an increased risk of urinary tract infection (UTI an infection in your urinary system, which includes your kidneys, bladder, and urethra) or other complications for Resident 8.Findings: During a review of Resident 8's admission Record, the admission Record indicated the facility admitted Resident 8 on 3/18/2025 with diagnoses including multiple sclerosis (a chronic, often disabling disease that attacks the central nervous system [brain and spinal cord]), malignant neoplasm (a cancerous tumor) of bladder and Extended- spectrum beta-lactamase (ESBL an antibiotic resistant infectious organism). During a review of Resident 8's History and Physical (H&P), dated 3/19/2025, the H&P indicated, Resident 8 did not have the capacity to understand and make decisions. During a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-07-18 · tag F0693 — failed to provide proper feeding-tube care — isolatedEnsure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to implement gastrostomy tube (GT, a surgical opening fitted with a device to allow feedings to be administered directly to the stomach common for people with swallowing problems) orders, in accordance with physician orders and facility policy and procedures (P&P) titled, Feeding Tube - Medication Administered, for one of five sampled residents (Resident 28) by failing to ensure: (Cross Reference F726, F759 and F760) Resident 28's GT placement was checked by aspiration prior to medication administration via GT Resident 28's GT was flushed with prescribed amount of water before medication administration Resident 28 was administered medication via GT by gravity (utilizing the natural downward pull of gravity to deliver the medication into the stomach through the GT/feeding tube) in accordance with facility's P&P This deficient practices had the potential to increase the risk of medication errors, which could result in Resident 28's GT becoming…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-07-18 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide necessary respiratory care services for two of three sampled residents (Resident 28 and 53) by not following the facility's own policy and procedure. a. For Resident 28, Facility failed to receive the physician's order for the use of oxygen and date on the nasal cannular (NC- a simple device used to deliver oxygen to the nose) while in use. b. For Resident 53, Facility failed to date on the NC while in use. a. During a review of Resident 28's admission Record, the admission Record indicated the facility admitted Resident 28 on 1/7/2022 and readmitted on [DATE] with diagnosis including chronic obstructive pulmonary disease (COPD-a common lung disease that makes it hard to breathe). During a review of Resident 28's History and Physical (H&P), dated 6/6/2025, indicated, Resident 28 did not have the capacity to understand and make decisions. During a review of Resident 28's Minimum Data Set (MDS- a resident assessment tool), dated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-07-18 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure one of three hemodialysis ([HD]a treatment to cleanse the blood of wastes and extra fluids artificially through a machine when the kidney(s) have failed) residents (Resident 5) received dialysis care and services based on professional standards. The facility failed to:a. Ensure Resident 5's fluid intake was being monitored.b. Ensure Resident 5 was assessed after the resident returned from the dialysis center. These deficient practices had the potential to result in complications from dialysis like fluid overload, infection and low blood pressure. Findings:During a review of Resident 5's admission Record, the admission Record indicated Resident 5 was originally admitted to the facility on [DATE] with diagnoses including end stage renal disease (ESRD -irreversible kidney failure) and dependence on renal dialysis.During a review of Resident 5's Minimum Data Set (MDS), a resident assessment tool, dated 6/4/2025, the MDS indicated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-07-18 · tag F0726 — failed to have competent, trained nursing staff — isolatedEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure Licensed Vocational Nurse (LVN) 2 was competent in administering medication via a gastrostomy tube (GT and/or Enteral Feeding Tube, a tube inserted through the abdomen that delivers nutrition and/or medication directly to the stomach) in accordance with the facility's policy and procedure (P&P) titled, Medication Administration with Enteral Formulas Competency Validation.This failure had the potential for the facility not to be able to assess the skills necessary to provide services to assure resident safety.Findings:During a concurrent interview and record review on 7/17/2025, at 2:54 p.m., with Director of Staff Development (DSD), reviewed Licensed Vocational Nurse (LVN) 2 employment file. DSD stated new hire staff are followed for hand hygiene. DSD stated she follows staff during competency review for simple medication pass observation with return demonstration. DSD stated GT/Feeding Tube medication administration requires a return demonstration and is documented on a form titled, Medication…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-07-18 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation interview and record review the facility failed to ensureA. Licensed Vocational Nurse (LVN) 2 failed to perform hand hygiene (hand washing using soap and water, and cleaning hands with waterless or alcohol-based hand sanitizers) for one of five sampled resident (Resident 28) during medication administration observation. This failure placed Resident 28 at risk for the spread of infection between residents and staff and had potential to result in cross contamination (physical movement or transfer of harmful bacteria from one person, object, or place to another). B. One of three residents (Resident 62)'s peripheral intravenous catheter IV ( [IV] a flexible tube inserted into a vein for medication administration) was labeled and dated . This deficient practice had the potential to result in the sterility infection at the IV site. Add to Based on: Findings: A. During a review of Resident 28’s admission Record, the admission Record indicated the resident was admitted to the facility on [DATE] and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-04-04 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure one of three sampled residents (Resident 1), whose cognition (the mental action or process of acquiring knowledge and understanding through thought, experience, and the senses) was severely impaired, and who was assessed at risk for elopement (the act of leaving a facility unsupervised and without prior authorization), was monitored to prevent him eloping from the facility. This deficient practice resulted in Resident 1 eloping from the facility, on 4/1/2025 at approximately 7 p.m. Resident 1 was found by a good Samaritan on 4/2/2025, approximately 14 miles from the facility, he was transferred to a General Acute Care hospital (GACH) for evaluation before being readmitted to the facility on [DATE]. This deficient practice had the potential for Resident 1 to continue to be missing, injury and death. Findings: During a review of Resident 1's admission Record (Face Sheet), the Face Sheet indicated Resident 1 was admitted to the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-11-27 · tag F0726 — failed to have competent, trained nursing staff — isolatedEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure Certified Nursing Assistant (CNA) 1 was competent to use the mechanical lift (a device used to transfer a resident from one surface to another) to transfer a resident (Resident 1) from bed to shower chair in accordance with professional standards of practice. This failure resulted in Resident 1 falling from the sling and suffering a head injury when CNA 1 transferred Resident 1 from bed to shower chair without assistance from another staff member. Findings: During a review of Resident 1 ' s admission Record, the admission Record indicated Resident 1 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses including morbid obesity (having too much body fat), dementia (a progressive state of decline in mental abilities) and chronic kidney disease (a long-term condition that occurs when the kidney are damaged and can ' t filter blood properly). During a review of Resident 1 ' s History and Physical (H&P) dated 5/10/2024, the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-11-27 · tag F0908 — failed to keep essential equipment working — isolatedKeep all essential equipment working safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to maintain and calibrate (the process than ensures the reading and functionality of a device is accurate and in full working order) on 2 of 5 mechanical lifts (a device used to transfer residents from a bed to a chair or other similar places) mechanical lift 1 and mechanical lift 2 for use to transfer residents of the facility from one surface to another in the facility. This deficient practice had the potential to cause injury to any resident if the mechanical lift that was used to determine the weight of the resident was inaccurate. The inaccurate weight of the resident could lead to the wrong sling being used to transfer residents based on the height and weight of the resident. Findings: During a concurrent observation and interview on 11/27/2024 at 10:30 a.m. with the Maintenance Supervisor (MS), Restorative Nursing Assistant (RNA) 1 and RNA 2 and the Director of Nursing (DON), the RNAs are demonstrating the use of the mechanical lift 1…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-10-23 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure the comprehensive care plan indicating two- person assist with using a mechanical lift (a device that helps safely transfer people with limited mobility from one place to another) was followed for one of three sampled residents (Resident 1), This deficient practice resulted in Resident 1 sliding out of the mechanical lift's sling and sustaining a bump on the right parietal (located near the back and top of the head) area of the head. Findings: During a record review of the admission Record for Resident 1, the admission Record indicated Resident 1 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses of morbid obesity (having too much body fat), dementia (a progressive state of decline in mental abilities) and chronic kidney disease (a long-term condition that occurs when the kidney are damaged and can't filter blood properly). During a record review of Resident 1's History and Physical (H/P) dated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-09-23 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and record review, the facility failed to ensure one of five sampled resident's (Resident 1) debit and credit cards were documented on their Personal Effects Inventory form, Resident 1 was made aware of the risk involved in keeping her debit and credit cards at her bedside and Resident 1 was offered a place to safely keep her debit and credit cards. This deficient practice resulted in Resident 1 being unaware of her rights as it pertained to her personal valuables and it had the potential for Resident 1's personal belongings to be lost, stolen and for her funds to be inappropriately used by unauthorized persons. Findings: During a review of Resident 1's admission Record (Face sheet), the Face sheet indicated Resident 1 was initially admitted to the facility on [DATE] and readmitted on [DATE]. During a review of Resident 1's Minimum Data Set ([MDS] a standardized assessment and care screening tool), dated 9/9/2024, the MDS indicated Resident 1 was able to make decisions that were reasonable…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-09-20 · tag F0741 — failed to have staff trained for behavioral health — widespreadEnsure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based an observation, interview, and record review the facility failed to ensure facility staff including, Social Service Director, (SSD), Registered Nurses (RNs), Licensed Vocational Nurses (LVNs) and certified nursing assistants (CNAs) had competencies needed to care for residents with mental disorders and psychosocial disorders) for 38 sampled residents (Resident 1). The facility failed to: 1. Intervene when Resident 1 was observed sobbing (crying spells) and was accusing CNA 1 of putting poison in his water pitcher on 9/14/2024 at 12:15 a.m. This deficient practice resulted in a lack of care plan interventions to address Resident 1's symptoms of depression and Resident 1 did not receive the necessary care, services, and interventions to address Resident 1's emotional, behavioral, and psychosocial (support given to help meet the mental, emotional, social, and spiritual needs of patients) needs. Resident 1 had delusional thoughts and was crying and upset. Four hours later, Resident 1 committed suicide by…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-09-20 · tag F0865 — failed to run a quality-improvement (QAPI) program — widespreadHave a plan that describes the process for conducting QAPI and QAA activities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and record review the facility's Quality Assurance Performance Improvement (QAPI, a data driven proactive approach to improvement used to ensure services are meeting quality standards) failed to identify resident care issues, develop, implement appropriate plans of action, and evaluate measures necessary to provide behavioral health care and services for the treatment of the resident's emotional and mental condition by ensuring: 1.Resident 1 who had a diagnosis of depression and history of suicidal thoughts from previous admission on [DATE] was assessed, monitored closely and primary care physician notified after observed having crying spells, anxiety (feeling of uneasy and worried), fear and verbalized Certified Nursing Assistant (CNA )1 put poison in his water pitcher on 9/14/2024 at 12:15 a.m. This failure resulted in Resident 1 not receiving the necessary care and services to address Resident 1's mental and emotional health needs and led to Resident 1's death by committing suicide (the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-09-03 · tag F0726 — failed to have competent, trained nursing staff — patternEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure that a competency and skill set review on four of five sampled staff employees were completed according to the facility ' s policy and procedure. This failure had the potential to put residents at risk for not receiving care in a safe and competent manner. Findings: During a review of Certified Nursing Assistant ' s (CNA1) Employee Performance Review ( formal assessment of an employee ' s work performance by identifying strengths, weaknesses , helping set goals and assist with skill development) , the Performance Evaluation Review indicated CNA1 was evaluated on 3/29/2022. During a review of CNA 2 ' s Employee Performance Review, the Employee Performance Review indicated CNA 2 was evaluated on 3/29/2022. During a review of CNA 3 ' s employment file, the employment file indicated employee performance review was not done. During a review of CNA 4 ' s Employee Evaluation, the Employee Evaluation indicated CNA 4 was evaluated on 10/21/2011 and was not signed by CNA 4. During a subsequent interview and record review on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-08-22 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure one of two sampled residents (Resident 2) did not receive Seroquel (a psychotropic medication [drug that affects brain activities associated with mental processes and behavior] used for mental and mood disorders) without a diagnosis and indication of used. These failures resulted in Resident 2 to received Seroquel without diagnosis from Resident 2 ' s physician and had the potential for increased risk for Residents 2 to experienced serious adverse effects (unwanted, uncomfortable, or dangerous effects that a drug may have) of Seroquel including dizziness, drowsiness and irregular heartbeat, that can lead to an overall negative impact on their physical, mental, and psychosocial well-being. Findings: During a review of Resident 2 ' s admission Record (Face Sheet), the Face Sheet indicated, Resident 2 was originally admitted to the facility on [DATE] and readmitted to the facility on [DATE] with a diagnoses including dementia (loss of memory,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-08-08 · tag F0755 — failed to provide safe pharmacy services — patternProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to provide pharmaceutical services to meet the residents needs for two of three sampled residents (Resident 1 and 2) when: a. The facility failed to ensure Registered Nurse (RN) 1 did not document in Resident 1 ' s Medication Administration Record (MAR) that Methadone (strong medicine used to treat heroin [an illegal substance] dependence) was administered on 7/27/2024 to Resident 1 because it was not given to Resident 1. b. The facility failed to ensure Resident 1 ' s physician order for Methadone on 7/17/2024 at 12:29 p.m. indicated the medication should not be administered on the day Resident 1 will visit the methadone clinic on Mondays. c. The facility failed to ensure Licensed Vocational Nurse (LVN) 6 and 7 documented the administration of Norco (a combination medication of Hydromorphone and Acetaminophen used to manage moderate to severe pain) in Resident 1 and 2 ' s MAR. The deficient practice of Resident 1 ' s missed dose of Methadone on 7/27/2024…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-08-08 · tag F0760 — failed to prevent significant medication errors — patternEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure one of three sampled residents (Resident 1) was free from significant medication error when: a. The facility failed to ensure Resident 1 received Methadone (strong medicine used to treat heroin [an illegal substance] dependence) 55 milligrams on 7/27/2024 at 9 a.m. as ordered. b. The facility failed to ensure Resident 1 ' s physician order for Methadone on 7/17/2024 at 12:29 p.m. indicated the medication should not be administered on the day Resident 1 will visit the methadone clinic on Mondays because Resident 1 will receive a dose in the clinic. The deficient practice of not receiving the methadone on 7/27/2024 placed Resident 1 at risk for drug withdrawals (negative physical and mental symptoms that occur after stopping or reducing intake of a drug). The deficient practice of the physician order not indicating to not give Resident 1 ' s Methadone dose on Mondays when Resident 1 goes to the Methadone clinic resulted in Resident 1 receiving 55…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-07-26 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure foods were dated, properly sealed, refrigerated after opening per manufacturer's recommendation, and discarded before the used by date (expiration dates) for 91 out 93 total residents. This failure placed residents at risk for developing foodborne illness (food poisoning: any illness resulting from the food spoilage from contaminated food with germs) which can cause symptoms including upset stomach, stomach cramps, nausea, vomiting, diarrhea, and fever, and can lead to other serious medical complications and hospitalization. Findings: During a concurrent observation and interview on 7/23/2024, at 8:22 a.m., with Dietary Manager (DM), in dry storage room [ROOM NUMBER], there were food items that were not dated, properly sealed, refrigerated after opening per manufacturer's recommendation, and discarded before the used by date as follows: a. Opened and used lemon juice in a plastic bottle with Receiving Date (RD- the day of delivery)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2024-07-26 · tag F0947 — failed to train nurse aides adequately — widespreadEnsure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to ensure all facility staff were provided with five hours of dementia (diseases that affect memory and thinking) training annually. This failure had the potential to result in residents with dementia being neglected and not provided with resident centered, comprehensive care. Findings: During a concurrent interview and record review on 7/26/2024 at 11:54 a.m. with the Director of Staff Development (DSD), the DSD stated, all facility staff are to be in-serviced on dementia training two hours upon hire and six hours annually to prevent residents with dementia from being neglected or abused. During an interview on 7/26/2024 at 3:24 p.m. with the Director of Nursing (DON), the DON stated it was important to provide dementia training to all facility staff to prevent nurse burnout and to educate staff on how to care for residents who are at a higher risk of being started on unnecessary medications. During a review of the facility's policy and procedure (P&P) titled Dementia Care revised on October 2017, indicated, all…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-07-26 · tag F0558 — failed to accommodate residents' needs and preferences — patternReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the nursing staff member failed to provide reasonable accommodation to meet the resident's needs for five of five sampled residents (Resident 442, Resident 19, Resident 441, Resident 32, and Resident 192 by: A. Failing to adjust the side rails as resident requested on 3/2024 for Resident 442. B. Failing to place call light within reach for Resident 442, 19, 32 and 192. These failures had the potential to resulted in residents not being able to summon staff for assistance with care, and negatively impacting the psychosocial well-being of the residents or result in delayed provision of services. Findings: A. During a review of Resident 442's admission Record, the admission Record indicated, Resident 442 was initially admitted to the facility on [DATE] and last readmission was on 4/25/2024 with diagnosis including paraplegia (an impairment in motor or sensory function of the lower extremities), muscle weakness, and wedge compression fracture of lumbar vertebra…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-07-26 · tag F0655 — patternCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to implement the care plan interventions for two of three sampled residents (Resident 293 and Resident 193). The facility failed to: 1.Implement interventions for smoking for Resident 293. 2.Treat and provide pain medication for Resident 193. These deficient practices had the potential for delayed provision of necessary care and services. a. During a review of the Resident 293's Face Sheet (admission Record), the Face Sheet indicated Resident 1 was admitted to the facility on [DATE] with diagnoses including osteomyelitis (inflammation or swelling in the bone) of the right ankle and foot, type 2 diabetes mellitus (a condition in which the body fails to metabolize (process) glucose (sugar) correctly with foot ulcer (open sore or lesion that has difficulty healing), difficulty in walking, peripheral vascular disease ([PVD] circulatory condition that is caused by the narrowing of the blood vessels) and hypertension (high blood pressure). During a review of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-07-26 · tag F0697 — failed to manage pain — patternProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record reviews, the facility failed to ensure effective pain management for two of five sampled resident (Resident 441 and Resident 193), by failing to: a. Obtain a physician order for pain medication for moderate pain (pain scale rating from zero to ten [pain screening tool using numerical value to assess the level of pain ranging from 0 to 3-mild pain, from 4 to 6- moderate pain, and from 7 to 9-severe pain, and 10- the worse pain possible]). This deficient practice had the potential to result in insomnia (a sleep disorder with trouble falling asleep, staying asleep, or getting good quality sleep) for Resident 441 b. Administer pain medication in a timely manner as ordered by Resident 193 physician. This failure resulted in Resident 193's to experience unnecessary pain. Findings: During a review of Resident 441's admission Record, the admission Record indicated, Resident 441` was admitted to the facility on [DATE] with diagnoses including displaced fracture (broken bone) of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-07-26 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure one of one sampled resident (Resident 391) received treatment in accordance with the physician`s order. This deficient practice has the potential for Resident 391 not be free from infection. Findings: During a review of Resident 391's Face Sheet (admission record), the Face Sheet indicated Resident 391 was admitted to the facility on [DATE] with diagnoses including osteomyelitis (inflammation that occurs in the bone) of vertebra (irregular bone that make up the column or spine), endocarditis (inflammation of the inner lining of the heart's chambers and valves), opioid dependence (feeling withdrawal symptoms when not taking the medication). During a review of Resident 391's Minimum Data Set [(MDS) a standardized assessment and care screening tool], dated 7/22/2024, the MDS indicated Resident 391's cognitive skills (the mental action or process of acquiring knowledge and understanding through thought, experience, and the senses) were intact. The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-07-26 · tag F0693 — failed to provide proper feeding-tube care — isolatedEnsure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure feeding tube formula, tubing, administration syringe, and water flush bags were changed within 24 hours for one of three sampled residents (Resident 85). This failure had the potential to result in Resident 85's Gastrostomy tube ([G-tube] - tube that is placed directly into the stomach through an abdominal wall incision for administration of food, fluids, and medications) getting clogged and placed Resident 85 at risk for developing foodborne illness (food poisoning) with symptoms including upset stomach, stomach cramps, nausea, vomiting, diarrhea, and fever and can lead to other serious medical complications and hospitalization. Findings: During a review of Resident 85's admission Record, the admission Record indicated, Resident 85 was initially admitted to the facility on [DATE] and last re-admission was on 7/16/2024 with diagnosis including gastrostomy malfunction (Obstructed G-tube not responding to traditional unclogging…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-07-26 · tag F0756 — failed to review each resident's drug regimen — isolatedEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure the physician responded to the consultant pharmacist's recommendation from 6/4/24 to obtain a valproic acid level (a lab value used to ensure certain medications are used safely and effectively) related to the use of divalproex sodium (a medication used to treat seizures) in one of five sampled residents (Resident 5.) The deficient practice of failing to ensure the physician evaluated and responded to medication irregularities (potential issues with a resident's medication regimen) identified by the consultant pharmacist during the Medication Regimen Review (MRR - a monthly report from the consultant pharmacist identifying any medication irregularities in a resident's current medication regimen) increased the risk that Resident 5 could have experienced adverse effects (unwanted, uncomfortable, or dangerous effects that a drug may have) related to their medication therapy possibly leading to impairment or decline in their mental or physical…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-07-26 · tag F0757 — failed to avoid unnecessary drugs — isolatedEnsure each resident’s drug regimen must be free from unnecessary drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to monitor valproic acid levels (a laboratory test used to ensure medications used to treat seizures are present at a safe and effect level in the blood) related to the use of divalproex sodium (a medication used to treat seizures) in one of five residents sampled for unnecessary medications (Resident 5.) The deficient practices of failing to monitor valproic acid levels related to the use of divalproex increased the risk that Resident 5 could have experienced adverse effects (unwanted, uncomfortable, or dangerous effects that a drug may have) or seizures related to valproic acid levels being too high or too low leading to medical complications possibly resulting in hospitalization. Findings: During a review of Resident 5's admission Record (a document containing diagnostic and demographic information), dated 6/6/24, indicated she was admitted to the facility on [DATE] and most recently readmitted on [DATE] with diagnoses including psychosis (a mental…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-07-26 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to discard and replace one expired fluticasone/salmeterol inhaler (a medication used to treat breathing problems) affecting Resident 22 in one of two inspected medication carts (East Medication Cart.) The deficient practice of failing to remove expired medications from the medication carts increased the risk that Resident 22 could have received medication that had become ineffective or toxic due to improper storage possibly leading to health complications resulting in hospitalization or death. Findings: During a concurrent observation and interview on 7/24/24 at 12:56 AM of East Medication Cart with the licensed vocational nurse (LVN 6), the following medications were found either expired, stored in a manner contrary to their respective manufacturer's requirements, or not labeled with an open date as required by their respective manufacturer's specifications: 1. One opened fluticasone/salmeterol inhaler for Resident 22 was found labeled with an open date of 5/4/24. According to the manufacturer's product…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-07-26 · tag F0847 — isolatedInform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to assess mental capacity (ability to make decisions) and provide information to one of three sampled residents (Resident 85) and their responsible parties before signing arbitration agreement (a way of resolving a dispute without filing a lawsuit and going to court). This failure had the potential to result in Resident 85 not fully understanding their right to limit opportunity to initiate judicial proceedings that challenge unfavorable decisions. Findings: During a review of Resident 85's admission Record, the admission Record indicated, Resident 85 was originally admitted to the facility on [DATE] and was readmitted on [DATE] with diagnosis including gastrostomy (surgical opening made into the stomach to introduce food), dementia (progressive loss of memory), bilateral age-related cataract (cloudy area in the lens (the clear part of the eye that helps to focus light) of your eye, and altered mental status. During a review of Resident 85's History and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-05-28 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — patternEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to supervise two of seven sampled residents (Resident 1 and Resident 6). A. The facility failed to ensure Resident 1 did not leave the facility premises unsupervised and without the staff knowledge and this failure had the potential for Resident 1 to be exposed to elements of extreme weather conditions, traffic accident, safety/ fall incident and/or be subjected to any forms assault (physical attack) which could be detrimental to her health and well-being. B. The facility failed to ensure Resident 6 was assisted to use the toilet in a timely manner. This failure left Resident 6 feeling frustrated because she had to crawl her way to the toilet to prevent herself from having an incontinence in her bed. Findings: A. During a review of Resident 1's admission record (Face sheet), the Face sheet indicated Resident 1 was admitted at the facility on 4/13/2023 with a diagnosis including diabetes mellitus (a disease that occurs when the blood glucose, also known as…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-05-28 · tag F0745 — failed to provide medically-related social services — patternProvide medically-related social services to help each resident achieve the highest possible quality of life.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure two of seven sampled residents (Resident 1 and Resident 6) were provided psychological (emotional and mental state) assessment and follow-up when: a. Resident 1 left the facility unnoticed and was found by facility staff under a tree with bare minimum clothes and no shoes, and b. Resident 6 crawled on the floor to use the toilet when there was no supervision provided for Resident 6. This failure had the potential to result in the residents' unmet psychosocial needs and concerns which could potentially affect their quality of life. Findings: A. During a review of Resident 1's admission record (Face sheet), the Face sheet indicated Resident 1 was admitted at the facility on 4/13/2023 with a diagnosis including diabetes mellitus (a disease that occurs when the blood glucose, also known as the blood sugar, is too high), osteoporosis (a disease in which the bones become fragile and more likely to break), hypertension (a condition of a high or raised…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-05-28 · tag F0921 — failed to keep a safe, functional, sanitary building — patternMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to ensure the alarm system located at the rear entrance/exit door of the building was functioning properly. This failure has resulted in the elopement (resident leaving premises without knowledge of staff) of one of seven sampled residents (Resident 1) which could have negatively caused Resident 1 her safety and well-being. Findings: During a review of Resident 1's admission record (Face sheet), the Face sheet indicated Resident 1 was admitted at the facility on 4/13/2023 with a diagnosis including diabetes mellitus (a disease that occurs when the blood glucose, also known as the blood sugar, is too high), osteoporosis (a disease in which the bones become fragile and more likely to break), hypertension (a condition of a high or raised blood pressure when the blood is pumping with more force than normal through the arteries) and dementia (the loss of cognitive functioning such as thinking, remembering, and reasoning to such extent that it interferes with a person's daily life and activities). During a review of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-05-28 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure one of seven sampled residents (Resident 6) was treated with dignity and respect by assisting Resident 6 to use the toilet in a timely manner. This failure left Resident 6 feeling frustrated because she had to crawl her way to the toilet to prevent herself from having an incontinence in her bed. Findings: During a review of Resident 6's admission Record (Face sheet), the Face sheet indicated Resident 6 was admitted at the facility on 3/26/2024 with a diagnosis including asthma (a condition in which the airways narrow and swell, produce extra mucus that can result to difficulty in breathing/ shortness of breath, trigger coughing and a wheezing or whistling sound during breathing out), diabetes mellitus (a serious condition when the blood glucose, also known as blood sugar is too high) and morbid obesity (a condition in which a person's weight is higher than what is healthy for their height and can increase the risk of the person's risk for many health problems). During a review of Resident 6's Minimum Data Set ([MDS]…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-02-01 · tag F0699 — isolatedProvide care or services that was trauma informed and/or culturally competent.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to Identify and to intervene for one of three sampled residents (Resident 1) with a history of trauma and triggers which may cause re-traumatization. This failure resulted in Resident 1 feeling anxious and re-traumatized by Resident 2 during smoking breaks at the smoking patio. Findings: During a review of Resident 1 ' s admission record, the admission record indicated Resident 1 was initially admitted to the facility on [DATE] and last admission was 1/24/2024. Resident 1 ' s diagnosis included paranoid schizophrenia (a pattern of behavior where a person feels distrustful and suspicious of other people and acts accordingly. Delusions and hallucinations are the two symptoms that can involve paranoia), anxiety disorder (disorder involves persistent and excessive worry that interferes with daily activities), osteoarthritis (a chronic disease causing the deterioration of the cartilage within a joint), and epilepsy (A disorder in which nerve cell…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-10-26 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to follow the facility ' s Coronavirus disease Covid-19(respiratory infection) policy by: a. failing to report the COVID-19 outbreak (At least one laboratory confirmed case of COVID-19 resident who has resided in the skilled nursing facility for at least 7 days,)to the California Department of Public Health (CDPH), with one out of three sampled residents (Resident 2) positive for Covid-19 on 10/9/2023, b. failing to document 159 out of 159 facility staff COVID testing from (10/18/2023 -10/25/2023). This deficient practice potentially increased the risk of further spreading Covid-19 to other residents and staff. Findings: During a review of Resident 2s admission Record, the admission record indicated Resident 2 was admitted to the facility on [DATE] with a diagnosis including congestive heart failure (heart cannot pump blood well enough to meet the body ' s needs). During a review of Resident 2 ' s Minimum Data Set ([MDS]- a standardized assessment and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-10-26 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to report an allegation of abuse for one of one resident (Resident 1), when Resident 1 filed a grievance (a complaint that may or may not be justified) on 7/12/2023 with the Social Services Director (SSD) alleging Certified Nursing Assistant (CNA)1 inappropriately touched her (Resident 1). This deficient practice delayed California Department of Public Health (CDPH) investigation and had the potential to result in further abuse to go unreported. Findings During a review of Resident 1 ' s admission Record, the admission record indicated Resident 1 was admitted on [DATE] with the diagnoses including diabetes (high blood sugar in the blood) and morbid obesity (more than 80 to 100 pounds above their ideal body weight). During a review of Resident 1 ' s Minimum Data Set ([MDS]- a standardized assessment and care screening tool) dated 7/24/2023, the MDS indicated Resident 1 was cognitively (thinking) intact and required extensive assistance from two staff…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-09-25 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to follow professional standards of practice when Licensed Vocational Nurse 1 (LVN 1) administered one of one resident (Resident 1) Docusate Sodium 100 mg (milligrams) tablet (medication to soften bowel movements) without a physician ' s order. This deficient practice resulted in Resident 1 receiving medication without a physician order and had a potential for Resident 1 to experience allergic reactions or medication interactions. Findings During a review of Resident 1 ' s admission record (AR), the AR indicated Resident 1 was admitted on [DATE] with the diagnoses including diabetes (high blood sugar) and osteomyelitis (infection of the bone) of the lower leg. During a review of Resident 1 ' s Minimum Data Set ([MDS]- a standardized assessment tool that measures health status in nursing home residents) dated 9/12/2023, the MDS indicated Resident 1 ' s cognition (thinking and reasoning) was moderately impaired and Resident 1 required two staff…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-08-24 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to implement their written abuse prevention policy and procedure (P/P) by not reporting an allegation of physical abuse within two hours of the incident for one of four sampled residents (Resident 1) to the State Survey Agency (SSA) after the Responsible Party 1 (RP1) of Resident 1 reported to the nursing staff that a certified nursing assistant (CNA) pushed Resident 1 onto Resident 1's wheelchair on 8/16/2023 at approximately 4:30 p.m. The abuse was reported to the SSA on 8/17/2023 at 11:10 a.m. This deficient practice delayed the SSA's investigation of the alleged physical abuse, which potentially placed Resident 1 at risk for further abuse and violation of resident rights. Findings: During a review of Resident 1's admission Record (face sheet), the face sheet indicated Resident 1 was admitted to the facility on [DATE], with a diagnosis that included orthopedic aftercare (care for a healing fracture [a break in the bone]), left hip injury, history of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-08-24 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to implement its abuse prevention policy and procedure (P/P) by not reporting the results of the facility's investigation of an allegation of abuse for one of four residents (Resident 1) to the local law enforcement, local Ombudsman, and the State Survey Agency (SSA) within five days after the alleged abuse occurred on 8/16/2023. The facility submitted the conclusion report on 8/24/2023. This deficient practice potentially placed Resident 1 at risk for further abuse and violation of resident rights. Findings: During a review of Resident 1's admission Record (face sheet), the face sheet indicated Resident 1 was admitted to the facility on [DATE], with a diagnosis that included orthopedic aftercare (care for a healing fracture [a break in the bone]), left hip injury, history of falling and dementia (a condition that affects the function of the brain such as thinking, remembering, and reasoning to interferes with a person's daily life and activities). During…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2021-07-16 · tag F0550 — failed to protect resident dignity and rights — patternHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure two sampled residents (Residents 29 and 39) were treated with dignity and respect by: 1. Failing to provide Resident 29 with privacy after being left naked and exposed in bed while waiting for care to be provided. 2. Failing to ensure staff did not stand over Resident 39 while assisting with meals. These deficient practices had the potential for Residents 29 and 39 to experience embarrassment due to a loss of dignity. Findings: a. During a review of Resident 29's admission Record (face sheet), the admission Record indicated Resident 29 was admitted to the facility on [DATE], and re-admitted on [DATE]. Resident 29's diagnoses included Type 2 diabetes mellitus (high blood sugar), Alzheimer's disease (progressive disease that destroys memory and other important mental functions), gastrostomy dependent (tube inserted into the stomach for nutrition, hydration, and medication), left hand contracture (gradual thickening and tightening of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2021-07-16 · tag F0565 — failed to support the resident council — patternHonor the resident's right to organize and participate in resident/family groups in the facility.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to resolve the following resident grievances in a timely manner for three of nine sampled residents (Residents 33, 61, and 68): 1. Residents 61 and 68 missing clothing items from the laundry room. 2. Resident 33's missing backpack. This deficient practice was violation of the facility's policy to make every effort to have a home-like environment. Findings: a. During a review of Resident 33's admission Record (face sheet), the admission Record indicated Resident 33 was admitted to the facility on [DATE]. Resident 33's diagnoses included muscle weakness, contracture (condition of shortening and hardening of muscles, tendons, or other tissue, often leading to deformity and rigidity of joints) of the right and left ankle, and heart failure (chronic, progressive condition in which the heart muscle is unable to pump enough blood to meet the body's needs for blood). During a review of Resident 33's Minimum Data Set (MDS), a standardized assessment and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2021-07-16 · tag F0641 — patternEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to: 1. Recognize Resident 31's non-verbal cues for pain and to ensure the resident's pain assessment was accurate. 2. Ensure Resident 31's care plan interventions for pain management were implemented. 3. Ensure Resident 31 received appropriate hospice (care to provide comfort, relieve pain, and offer support for persons near the end of life and their families) services. These deficient practices resulted in inadequate relief from pain for Resident 31 and placed Resident 31 at risk of not receiving the care necessary to prevent pain, discomfort and distress. Findings: During a review of Resident 31's admission Record, the admission Record indicated the resident was admitted to the facility on [DATE], and readmitted on [DATE]. Resident 31's diagnoses included Alzheimer's disease (a disease that causes problem with memory, thinking and behavior), chronic kidney disease (gradual loss of kidney function), dysphagia (difficulty swallowing),…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2021-07-16 · tag F0697 — failed to manage pain — patternProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide pain medication for one of five sampled residents (Resident 31) prior to wound treatment. This deficient practice resulted in Resident 31 experiencing unnecessary pain. Findings: During a review of Resident 31's admission Record, the admission Record indicated the resident was admitted to the facility on [DATE], and readmitted on [DATE]. Resident 31's diagnoses included Alzheimer's disease (disease that causes problems with memory, thinking and behavior), chronic kidney disease, dysphagia (difficulty swallowing), contractures of the muscles of the right and left shoulder (a condition of shortening and hardening of muscles, tendons, or other tissue, often leading to deformity and rigidity of joints), presence of gastrostomy tube ([GT] a tube that is placed directly into the stomach through an abdominal wall incision for administration of food, fluids, and medication), transient cerebral ischemic attack (brief episode during which…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2021-07-16 · tag F0755 — failed to provide safe pharmacy services — patternProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to: 1. Ensure nursing staff administered a medication with meals and food, per physician's order, for one of three residents (Resident 61) observed during the morning medication administration (med pass). 2. Ensure a resident (Resident 285) was assessed and received a physician's order for the self-administration of medications, and the medications left at the bedside were labeled and checked for drug interactions from the facility's contracted pharmacy. These deficient practices had the potential for harm to Residents 61 and 285 due to potential adverse effects of the medications and medication duplication. Findings: a. During an observation on 7/13/21 from 8:40 a.m. to 9:02 a.m., at the [NAME] Station Medication Cart 1 for Resident 61's medication administration (med pass), Licensed Vocational Nurse 7 (LVN 7) prepared the following medications: Ibuprofen (Motrin, a non-steroidal anti-inflammatory [NSAID] used for pain relief) 600…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2021-07-16 · tag F0759 — failed to keep medication error rate low — patternEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure a medication error rate of less than five (5) percent, due to two (2) medication administration errors involving one out of three residents (Resident 61) observed during medication administration (med pass). This deficient practice of a medication administration error rate of six and six one hundredths percent (6.06 %) exceeded the five (5) percent threshold. Findings: During an observation on 7/13/21 from 8:40 a.m. to 9:02 a.m., at the [NAME] Station Medication Cart 1 for Resident 61's medication administration (med pass), Licensed Vocational Nurse (LVN 7) prepared the following medications: Ibuprofen (Motrin, a non-steroidal anti-inflammatory used for pain relief) 600 mg (strength in milligram units) tablet, Buspirone (Buspar, used to treat anxiety) HCl 10 mg tablet, Gabapentin (Neurontin, used to treat seizures) 600 mg tablet, Nifedipine ER (Procardia XL, used to treat high blood pressure and chest pain) 30 mg tablet, Escitalopram (Lexapro, used to treat depression and anxiety) 20 mg tablet,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2021-07-16 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to: 1. Ensure one (1) bottle of an over-the-counter medication was not expired, located in one (1) medication storage room, out of three (3) total medication storage rooms at the facility. This deficient practice had the potential for harm to residents due to the potential loss of strength of the medication, and the potential for the residents to receive ineffective medication dosages due to expired medication. 2. Ensure the refrigerator temperature monitoring records did not have an incorrect printed temperature range, located in two (2) medication storage rooms, out of three (3) total medication storage rooms at the facility. This deficient practice had the potential for harm to residents due to the potential loss of strength of the medications, and the potential for the residents to receive ineffective medication dosages due to potential undetected excursions outside of the correct temperature range. Findings: 1. During an observation on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2021-07-16 · tag F0849 — patternArrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure the following for one sampled resident (Resident 44) receiving hospice (type of healthcare that focuses on the care, comfort, and quality of life of a person with a serious illness who is approaching the end of life) care: a. Ensure there was a signed agreement between the facility and the Hospice agency. b. Ensure Resident 44's diagnoses qualified the resident to be placed under hospice care. c. Ensure Informed consent and treatment authorization of the Hospice program was completed and signed. d. Implement the facility's Hospice program policy and procedures. e. File weekly assessment nursing progress notes in the Hospice binder or in Resident 44's medical records. These deficient practices had the potential to result in Resident 44 not receiving appropriate hospice care and services or placed under hospice program against her will. Findings: During a review of Resident 44's admission Record, the admission Record indicated the resident was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2021-07-16 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure appropriate infection control practices were implemented, by not: a. Ensuring a resident (Resident 3), who was positive and on contact isolation for Clostridium difficile ([C-diff] infectious germ that causes severe diarrhea, watery stool and inflammation of the colon transmitted from person to person by spores) did not share a room with other residents. b. Ensuring staff wore proper personal protective equipment ([PPE] protective clothing, gloves, masks designed to protect from the spread of infection or illness) while handling soiled linen hampers and trash. c. Ensuring kitchen staff used gloves while handling food. These deficient practices had the potential to result in cross contamination, foodborne illnesses and spread of infection among residents and other staff members. Findings: a. During the initial tour of the facility and concurrent interview with Licensed Vocational Nurse 2 (LVN 2) on 7/12/21 at 10:46 a. m., Resident 3 was observed in contact isolation (intended to prevent transmission of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-07-16 · tag F0558 — failed to accommodate residents' needs and preferences — isolatedReasonably accommodate the needs and preferences of each resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to inform one sampled resident (Resident 33) during the admission process whether a electric wheelchair for mobility was allowed in the facility. This deficient practice denied the resident of her right to be informed. Findings: During a review of Resident 33's admission Record (face sheet), dated 5/13/21, the admission Record indicated Resident 33's diagnoses included muscle weakness, contracture (condition of shortening and hardening of muscles, tendons, or other tissue, often leading to deformity and rigidity of joints) of the right and left ankle, and heart failure. During a review of Resident 33's Minimum Data Set (MDS), a standardized assessment and care-screening tool, dated 5/20/21, the MDS indicated Resident 33's cognition had the ability to make decisions of daily living. The MDS indicated Resident 33 required extensive assistance of a two-person physical assist with activity of daily livings ([ADLs] daily self-care activities, such as dressing, eating, personal hygiene and grooming), transferring and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-07-16 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to implement a care plan to prevent one sampled resident (Resident 70) from the recurrence of developing a urinary tract infection ([UTI] infection of the bladder). This deficient practice placed Resident 70 at increased risk for recurrent UTIs. Findings: During a review of Resident 70's admission Record, dated 7/15/21, the admission Record indicated Resident 70 was initially admitted to the facility on [DATE], and last admitted to the facility on [DATE]. Resident 70's diagnoses included metabolic encephalopathy (dysfunction in the brain that can cause temporary confusion and abnormal behaviors), gastronomy status (tube surgically inserted into the stomach to provide nutrition, hydration, and medications) and acute kidney failure (condition in which the kidneys suddenly can not filter waste from the blood, develops rapidly over a few hours or days). During a review of Resident 70's History and Physical (H/P) dated 10/23/2020, the H/P indicated Resident 70…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-07-16 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure one of five sampled residents (Resident 49) was provided with a smoking apron (protective fabric designed to protect smokers from cigarette burns) during smoke breaks. This deficient practice placed Resident 49 at risk for injury and bodily harm. Findings: During a review of Resident 49's admission Record, the admission Record indicated Resident 49 was admitted to the facility on [DATE]. Resident 49's diagnoses included hemiplgia (inability to move one side of the body) affecting the right side, lack of coordination, and chronic obstructive pulmonary disease ([COPD] progressive lung disease causing obstructed air flow from the lungs). During a review of Resident 49's Minimum Data Set (MDS), a standardized resident assessment and care-screening tool, dated 11/30/2020, the MDS indicated Resident 49's cognition (ability to think and reason) was moderately impaired for daily decision-making skills. The MDS indicated Resident 49…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2021-07-16 · tag F0692 — failed to prevent malnutrition and dehydration — isolatedProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure a therapeutic diet (meal plan that controls the intake of certain foods or nutrients/compounds in foods often followed as part of the treatment of a medical condition, and is most times done temporarily to heal and/or to prevent health conditions) prescribed by the physician was followed and food preferences were honored for one sampled resident (Resident 84). This deficient practice had the potential for Resident 84 to experience stomach cramps, pain and diarrhea. Findings: During an interview on 07/12/21 at 11:15 a.m. with Resident 84, Resident 84 stated he was blind and had surgery. Resident 84 stated his vision was extremely limited. During a concurrent observation and interview on 7/12/21 at 12:34 p.m. with the Social Services Designee (SSD), Resident 84 was observed in his room eating lunch. Items observed on Resident 84's meal tray included a sandwich, eight ounces of coffee, four ounces of cranberry juice, and a cup of vanilla ice cream. Resident 84 stated he was allergic to milk and was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-07-16 · tag F0726 — failed to have competent, trained nursing staff — isolatedEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed implement a resident's Minimum Data Set ([MDS] a resident assessment and care-screening tool) assessment to assist in directing care to one of 18 sampled residents (Resident 44) who required a two-person physical assist, by failing to: 1. Implement its policy and procedure (P/P) which indicated a care plan would be initiated according to identified risk factors. 2. Ensure staff were trained how to use the assessment Resident Special Needs List tool. These deficient practices resulted in Resident 44 falling and sustaining a scrape (injury to the skin) to the left knee and soreness to the left hip, and the potential for a fracture (broken bone) or severe injury. Findings: During a review of Resident 44's admission Record (face sheet), the admission Record indicated the resident was admitted to the facility on [DATE]. Resident 44's diagnoses included metabolic encephalopathy (condition in which brain function is disturbed either temporarily or permanently…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-07-16 · tag F0757 — failed to avoid unnecessary drugs — isolatedEnsure each resident’s drug regimen must be free from unnecessary drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure one sampled resident (Resident 39) was free of unnecessary medications. This deficient practice placed Resident 39 at increased risk for adverse drug side effects due to the resident taking multiple medications in the same drug category. Findings: During a review of Resident 39's admission Record (face sheet), dated 7/15/21, the admission Record indicated Resident 39 was re-admitted to facility on 5/21/21. Resident 39's diagnoses included muscle weakness and oral phase dysphagia (inability to coordinate chewing and swallowing). During a review of Resident 39's Minimum Data Set (MDS), a comprehensive assessment and care-screening tool, dated 4/20/21, the MDS indicated Resident 39 had severe cognitive (ability to think and reason) function. The MDS indicated Resident 39 required extensive assistance with toileting and was incontinent of bowel and bladder (unable to voluntary control urine and feces). During an interview on 7/16/21 at 1:43 p.m. with Licensed Vocational Nurse 3 (LVN 3), LVN 3 stated, The order for senna…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-07-16 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to document a reason for not attempting a gradual dose reduction (GDR) for the use of an antidepressant (medication used for the treatment of mood disorders) for one resident sampled (Resident 39). This deficient practice had the potential to result in Resident 39 receiving more medication than was necessary. Findings: During a review of Resident 39's admission Record (face sheet), dated 7/15/21, the admission Record indicated Resident 39 was re-admitted to facility on 5/21/21. Resident 39's diagnoses included schizophrenia (long-term mental disorder of a type involving a breakdown in the relation between thought, emotion, and behavior, leading to faulty perception, inappropriate actions and feelings, withdrawal from reality and personal relationships into fantasy and delusion, and a sense of mental fragmentation) and major depressive disorder (disorder characterized by periods of sadness and feelings of hopelessness). During a review of Resident's 39's Minimum Data Set (MDS), a comprehensive resident assessment and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2021-07-16 · tag F0812 — failed to store, cook, and serve food safely — isolatedProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to: 1. Correctly label and date food items in the kitchen. 2. Ensure the ice-maker machine was locked and the interior was free from dirt. These deficient practices placed the residents receiving food and ice from the kitchen at risk for food-bourne illnesses. Findings: During an initial kitchen tour observation on 7/12/2021 at 9:03 a.m. the following was observed: 1. One opened beef based can with no open date indicated. 2. One box of Quaker oats with no receive date indicated on the box. 3. One bean pot vegetarian can with no receive date indicated on the can. 4. Four bags of corn inside the freezer with no receive date indicated on the bag. 5. Watermelons and pineapples with no receive date indicated on the counter where the fruits were being stored. During an observation inside the staff lounge area on 7/12/21 at 9:20 a.m., the ice machine maker was unlocked. During an interview on 7/12/21 at 9:21 a.m. with the Dietary Supervisor (DS), the DS stated the ice machine must always be locked. During an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$72,794 in federal fines across 3 penalties.
- $14,768 — penalty dated 2025-07-14
- $10,033 — penalty dated 2024-11-27
- $47,993 — penalty dated 2024-07-26
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to PACIFIC HEALTHCARE HOLDINGS — 15 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 1 of 5 | 1.9 | -0.9 vs chain |
| Health inspection | 1 of 5 | 2.1 | -1.1 vs chain |
| Staffing | 2 of 5 | 2.1 | -0.1 vs chain |
| Quality measures | 3 of 5 | 3.5 | -0.5 vs chain |
The other 14 homes this chain runs (chain average 1.9★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| PACIFIC HEALTHCARE HOLDINGS, INC. | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 90% | since 08/01/2007 |
| CORPORATE INTERFACE SERVICES LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 03/18/2024 |
| ROCKPORT ADMINISTRATIVE SERVICES, LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 04/10/2025 |
| MARROQUIN, JAZMIN | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 10/01/2019 |
| RECHNITZ, SHLOMO | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 08/01/2007 |
| SUH, JOON | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 03/14/2025 |
CMS files one row per role, so the 11 rows in the source record cover these 6 parties — each is shown once here with every role it holds. Nothing is omitted.
3 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
About 71% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $289K paid to related parties (affiliated landlords or management companies) in its most recent cost report.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in CA
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the California Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 555668. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-07-18, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.