Astoria Health And Rehabilitation Center
701 Overlook Dr SE, Winter Haven, FL 33884 · For profit - Corporation · 132 certified beds · (863) 318-5000 Medicare & Medicaid certified
The public record raises real questions here. Weigh the concerns below carefully.
- no federal fines or payment denials on record
- a high payroll-based staffing rating (4/5)
- a high number of inspection citations overall (26) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- its payroll- and facility-reported staffing and quality-measure scores sit well above its independent inspection score
- its independent health-inspection rating is low (2/5)
- its last standard health inspection was over 2 years ago — the star rating may not reflect current conditions
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 4 of 5 |
| Quality measuresSelf-reported by the facility | 5 of 5 |
Worth a closer look. This home's staffing and quality-measure ratings run 3 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself, and staffing on its payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 5 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
| Short-stay residentsrehab / post-hospital | 5 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 3 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 7.7% | 8.7% | 15.4% | better |
| Long-stay residents who lose too much weight | 4.5% | 5.5% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.0% | 0.3% | 0.9% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with a urinary tract infection | 0.9% | 0.7% | 2.0% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents with depressive symptoms | 0.9% | 4.6% | 6.5% | better |
| Long-stay residents who were physically restrained | 0.0% | 0.0% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 1.2% | 2.5% | 3.3% | better |
| Long-stay residents whose ability to walk worsened | 10.0% | 9.5% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 16.5% | 14.4% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 94.6% | 99.2% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 2.2% | 4.5% | 4.7% | better |
| Long-stay residents with worsening bladder/bowel control | 19.5% | 10.5% | 21.2% | typical |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 2.9% | 8.6% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 0.7% | 1.5% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 71.3% | 94.7% | 79.4% | worse |
| Short-stay residents rehospitalized after admission | 27.4% | 26.1% | 22.6% | worse |
| Short-stay residents with an outpatient ER visit | 4.8% | 9.1% | 12.0% | better |
| Long-stay hospitalizations per 1,000 resident days | 1.38 | 2.13 | 1.67 | better |
| Long-stay outpatient ER visits per 1,000 resident days | 0.41 | 1.15 | 1.80 | better |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
67.1% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 437 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 85.9% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 255 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.42 therapist hours per resident per day in 2026Q1 — more than 71% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 17% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 67.1%CMS range 61.5–71.4 | 51.5% | Oct 2022–Sep 2024 | better than U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 12.1%CMS range 10.4–14.5 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 85.9% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 80.0% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 83.9% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 100.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.5% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 1.3% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 6.9%CMS range 4.8–8.9 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.99 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 132 beds and averages 125.9 residents a day — about 95% occupied, or roughly 6 beds typically open. It runs essentially full — expect a waiting list. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.20 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.57 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.49 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.86 hrs/resident/day on weekends vs 4.34 on weekdays — 11% thinner on weekends. RN hours go from 0.67 to 0.34 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 41% is about the same as the national median of 45%. 1 administrator has left in the past year.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
This trend is not current. The most recent of these two inspections was over 2 years ago; the arrow describes what inspectors found then, not what the home is like now.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
26 citations, most serious first. The 10 most serious are shown; the remaining 16 are one tap away and print in full.
- Potential for harm · E2024-03-26 · tag F0644 — patternCoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to revise the Level I Pre-admission Screening and Resident Review (PASARR) with a newly identified diagnosis and failed to resubmit for a PASARR Level II review for four residents (#54, #20, #70, and #61) of 37 residents reviewed. Findings included: 1. Review of the admission Record revealed Resident #54 was originally admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses to include unspecified dementia, cognitive communication deficit, and unspecified psychosis not due to a substance or known physiological condition. On 1/29/24 the diagnosis of adjustment disorder with mixed anxiety and depressed mood was added. Review of the Quarterly Minimum Data Set (MDS), dated [DATE], revealed: -Section C - Cognitive Patterns: Brief Interview for Mental Status (BIMS) score 07, indicating severe cognitive impairment. -Section I Active Diagnosis - non-Alzheimer's Dementia, psychotic disorder and adjustment disorder with mixed anxiety and depressed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-03-26 · tag F0656 — failed to write and follow a full care plan — patternDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record review the facility failed to develop comprehensive care plans for three residents (#71, #75 and #77) related to advanced directives out of forty four residents sampled, and one resident (#59) related to identifying the target behaviors exhibited out of five residents sampled for unnecessary medications. Findings included: 1. Review of Resident #71's admission Record revealed an admission date of 3/29/22 and that she was a hospice patient. Resident #71's medical diagnoses included encephalopathy, multiple myeloma in remission, and anxiety disorder. The admission Record showed Resident #71's Advance Directive was Do Not Resuscitate (DNR). Review of Resident #71's current comprehensive care plan, revised as of 12/2023, was silent of a Focus, goal or interventions related to Advance Directives. On 3/26/24 during an interview that started at 6:17 p.m., Staff J, Minimum Data Set Coordinator/Licensed Practical Nurse (MDS/LPN) stated we (facility) should have an Advance…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-03-26 · tag F0759 — failed to keep medication error rate low — patternEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, record reviews, and interviews the facility failed to ensure the medication error rate was less than 5.00%. Thirty-two medication administration opportunities were observed and seven errors were identified for three residents (#500, #88, and #41) of five residents observed. These errors constituted a 21.88% medication error rate. Findings included: 1. On 3/24/24 at 4:46 p.m. an observation of medication administration with Staff G, Licensed Practical Nurse (LPN), was conducted with Resident #500. Staff G dispensed the following oral medications: - Ferrous Sulfate 325 milligram (mg) over-the-counter (OTC) tablet - Metformin 500 mg tablet - Oyster Shell Calcium 500 mg plus Vitamin D 5 microgram (mcg) OTC tablet. Staff G confirmed dispensing three oral tablets. Staff G administered the medications and obtained a blood glucose reading of 169 from the resident's left index finger. Staff G returned to the medication cart and removed the resident's Novolog FlexPen. - Novolog insulin aspart Flexpen, Staff G dialed the pen to 2 units, applied a needle, uncapped the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-03-26 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record reviews, and interviews the facility failed to ensure one of one treatment cart on the 600 unit was locked while unattended, failed to ensure medications on one medication cart (600) of five medication carts were not accessible to unauthorized personnel, failed to ensure one medication room (400) out of three medication rooms contained a locked permanently affixed controlled substance refrigerator box, and failed to ensure medications with a limited life were dated when opened on two of three sampled medication carts. Findings included: On 3/23/24 at 9:43 a.m. an observation revealed an unlocked and unattended treatment cart parked in an alcove next to the 600-unit shower room. Staff K, Certified Nursing Assistant (CNA) arrived at the area during the observation and stated the process was when a cart was observed unlocked to go tell the nurse. (Photographic Evidence Obtained) On 3/23/24 at 9:46 a.m. Staff F, Licensed Practical Nurse (LPN) reported not looking at the treatment cart…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-03-26 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record reviews, the facility failed to develop and maintain an effective infection prevention and control program to control the spread of infection by failing to ensure staff members (A, B and H) donned appropriate personal protective equipment (PPE) before entering the rooms of residents under transmission based precautions for three residents (#319, #320, and #220) of four residents in the facility under transmission based precautions and failed to clean the nebulizer after use for one resident (#500) of three residents observed for medication administration. Findings included: 1. A review of Resident #319's physician's orders revealed Resident #319 was admitted to the facility on [DATE] with diagnoses of sepsis and pneumonia. A diagnosis of resistance to multiple antimicrobial drugs was added on 3/18/2024. A review of Resident #319's physician's orders revealed the following orders: - An order, dated 3/21/2024, for gentamicin in saline 1 milligram (mg)/1 milliliter (ml)…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-26 · tag F0645 — isolatedPASARR screening for Mental disorders or Intellectual Disabilities
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record reviews, and interviews, the facility failed to ensure the accuracy of the Preadmission Screening and Resident Review (PASARR) for two residents (#101, and #77) out of 37 residents sampled. Findings included: 1. On 3/23/24 at 1:48 p.m. Resident #101 was overheard from the hallway yelling out non-sensical words. Staff D, Certified Nursing Assistant (CNA) and Staff E, CNA were observed leaving the resident's room. Staff D stated the yelling was a behavior and asked this writer to shut the door as the screaming out affects other residents. The resident quieted during the observation then began yelling out non-sensical words, which continued after this writer left the room. Review of Resident #101's admission Record showed the resident was admitted on [DATE] and included the diagnoses with an onset date of 9/21/23 of unspecified severity unspecified dementia without behavioral disturbance, psychotic disturbance, mood disturbance, and anxiety, mild recurrent major depressive disorder,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-26 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record reviews, the facility failed to ensure physician ordered medications were available for two residents (#63 and #35) of forty four sampled residents. Findings included: 1. A review of Resident #63's admission Record revealed Resident #63 was admitted to the facility on [DATE] with diagnoses of monoplegia of lower limb affecting the left side, postpolio syndrome, and muscle weakness. A review of Resident #63's physician's orders revealed the following orders: - An order, dated 3/21/2024 for diclofenac sodium 1% gel apply topically to both knees every 8 hours as needed for pain. - An order, dated 1/8/2024 for testosterone cypionate injection 200 milligrams (mg)/milliliter (ml), inject one application intramuscularly (IM) one time every 2 weeks on Monday for low testosterone. An interview was conducted on 3/23/2024 at 10:40 a.m. with Resident #63 in the resident's room. Resident #63 stated he recently had pain relief cream (diclofenac sodium 1% gel) ordered for knee…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-26 · tag F0757 — failed to avoid unnecessary drugs — isolatedEnsure each resident’s drug regimen must be free from unnecessary drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to prevent the administration of a medication listed as an allergy and failed to notify the physician of the administration the medication for one resident (#55) of seven sampled residents,. Findings included: A review of the admission Record revealed Resident #55 was admitted to the facility on [DATE] with diagnoses to included metabolic encephalopathy, generalized anxiety, pressure ulcer of sacral region, stage 4 and heart failure. Review of the Minimum Data Set assessment, dated 2/2/24, revealed in Section C - Cognitive Patterns a Brief Interview for Mental Status (BIMS) score of 14, indicating cognitively intact. Section N - Medications showed opioids were administered. Review of the electronic medical record showed the allergies listed for Resident #55 as Morphine, Lasix, Lyrica and shellfish. Review of the Order Summary Report for 3/1/24 - 3/31/24 showed the allergies listed as Morphine, Lasix, Lyrica and shellfish. Review of the Medication…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-03-26 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record reviews, and interviews the facility failed to monitor the behaviors of two residents (#59 and #55) out of five residents sampled for the use of psychotropic medications. Findings included: 1. On 3/24/24 at 9:41 a.m. Resident #59 was observed lying in bed complaining of seeing a physician in six weeks and had not been out of bed for nine weekends. Review of Resident #59's admission Record revealed the resident was admitted on [DATE] and included diagnoses of adjustment disorder with mixed anxiety and depressed mood, unspecified anxiety disorder, and mild recurrent major depressive disorder. Review of Resident #59's Order Summary Report, which included active physician orders, showed the resident was ordered the following: - Observed for side effects (antipsychotic, antidepressant, antianxiety, (and) hypnotic), Y=yes side effects were noted - see progress notes. N= No side effects noted, every shift for see above. - Buspirone 5 milligram (mg) - Give 1 tablet by mouth two times a day…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-03-26 · tag F0812 — failed to store, cook, and serve food safely — isolatedProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review the facility failed to maintain one ice machine (400 hall) of three facility ice machines in a sanitary manner. Findings included: An observation on 3/26/24 at 12:13 p.m. of the ice machine located in the locked nourishment room on the 400 hall revealed multiple spots of black bio growth on the top of the inside of the ice bin when the cover was lifted. During an interview, at this time, Staff M, Licensed Practical Nurse stated the ice was used by CNAs (certified nursing assistants) to put in the cups for residents. The ice machine was observed to be full of ice. He confirmed maintenance was responsible for cleaning the ice machines. On 3/26/24 at 12:20 p.m. the Maintenance Director stated the ice machine (400 hall) was last cleaned in the November/December 2023 timeframe. He observed and confirmed the black bio growth located inside the ice machine. He stated the staff should have let him know, and they should have entered a work order in the electronic work order system. He said if he would have seen it, he would have cleaned it.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 16 citations
- Potential for harm · F2022-02-04 · tag F0623 — widespreadProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record reviews, the facility failed to provide written notification of Transfer/Discharge to Resident Representatives and failed to notify the Office of the State Long-Term Care Ombudsman of a resident transfer for four (Resident #420, Resident #81, Resident #66, and Resident #114) of five residents sampled for hospitalizations. Findings included: 1. A review of Resident #66's Medical Record revealed that Resident #66 was admitted to the facility on [DATE] with diagnoses of cellulitis of the face and need for assistance with personal care. A review of Resident #66's Progress Notes, dated 10/19/2021 at 04:54 PM, revealed that Resident #66 was sent to the hospital on [DATE] due to a possible stroke. Resident #66's Progress Notes also revealed a note, dated 12/05/2021 at 07:42 AM, which documented that Resident #66 was sent to the hospital on [DATE] due to swelling and redness on the right side of his face. 2. A review of Resident #114's Medical Record revealed that Resident #114 was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2022-02-04 · tag F0625 — widespreadNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews, interviews, and review of facility policy, the facility failed to provide written notification of the Bed Hold Policy to Resident Representatives for four (Resident #420, Resident #81, Resident #66, and Resident #114) of five residents sampled for hospitalizations. Findings included: 1. A review of Resident #66's Medical Record revealed that Resident #66 was admitted to the facility on [DATE] with diagnoses of cellulitis of the face and need for assistance with personal care. A review of Resident #66's Progress Notes, dated 10/19/2021 at 04:54 PM, revealed that Resident #66 was sent to the hospital on [DATE] due to a possible stroke. Resident #66's Progress Notes also revealed a note, dated 12/05/2021 at 07:42 AM, which documented that Resident #66 was sent to the hospital on [DATE] due to swelling and redness on the right side of his face. 2. A review of Resident #114's Medical Record revealed that Resident #114 was admitted to the facility on [DATE] with diagnoses of acute appendicitis…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2022-02-04 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, record review, and interview, the facility failed to store food in accordance with professional standards for food service safety related to ensuring foods in the walk-in cooler and dry storage room were labeled, dated, and discarded by the use by date. Findings included: On 02/01/22 at 10:40 a.m., an initial tour of the kitchen was conducted with the Certified Dietary Manager (CDM) and the Registered Dietitian (RD). The following was observed in the walk-in cooler: an opened bag of shredded cheese undated; a carton of milk with a use by date of 01/24/22; two red and white containers of specialty salads with carrot raisin written on the container with a use by date of 01/13/22; two red and white containers of specialty salads with carrot raisin written on the container with a use by date of 01/27/22; five red and white containers of coleslaw with a use by date of 01/28/22; one red and white container of specialty salad with a use by date of 01/31/22; and an opened container of Deli Tuna undated (photographic evidence obtained). The following was observed in…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-02-04 · tag F0622 — isolatedNot transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews the facility did not ensure the resident's right to remain in the facility was upheld for one (#420) of eight residents reviewed for admission, transfer, and discharge rights. Findings included: Review of the admission record for Resident #420 revealed the resident was admitted from the hospital on [DATE] with admitting diagnoses to include Hemiplegia and Hemiparesis following cerebral infarction affecting left non-dominant side and cognitive communication deficit. A review of the 5 day admission minimum data set (MDS) assessment dated [DATE] reflected a BIMS (brief interview for mental status) score of 13 indicating intact cognition. Further review of the assessment revealed Resident #420 required extensive assistance for all of his ADLs (activities of daily living) of one to two persons, with upper and lower extremity impairment on one side, and a wheelchair for mobility. Section Q of the MDS revealed the resident expect to be discharged to another facility/institution and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-02-04 · tag F0694 — isolatedProvide for the safe, appropriate administration of IV fluids for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and interviews, the facility failed to provide ongoing assessment of an intravenous (IV) catheter site for one (Resident #216) of six residents in the facility receiving IV therapy. Findings included: A review of Resident #216's Medical Record revealed that Resident #216 was admitted to the facility on [DATE] with diagnoses of Urinary Tract Infection (UTI) and dehydration. A review of Resident #216's Physician's Orders revealed the following orders: - An order, dated 01/27/2022, to change catheter site dressing with transparent dressing every seven days for IV therapy. - An order, dated 01/31/2022, to observe IV site every shift. A review of Resident #216's Progress Notes, dated 01/29/2022 at 03:26 PM, revealed that Resident #216 had a midline IV catheter inserted to the left upper arm. An observation was conducted on 02/02/2022 at 11:35 AM of Resident #216's midline IV site. Resident #216's left upper arm IV site was observed to be covered by a large gauze pad and wrapped in a self…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-02-04 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews, record reviews, and review of facility policy, the facility failed to ensure pre and post dialysis assessments were completed for one (Resident #77) of three residents receiving dialysis services in the facility. Findings included: A review of the facility policy titled Dialysis, revised in April 2021, revealed under the section titled Purpose that residents receiving hemodialysis would receive appropriate monitoring and care from the facility and the dialysis provider in order to coordinate care. The policy also revealed, under the section titled pre and post dialysis that a pre-dialysis assessment would be completed before dialysis and a post dialysis form would be completed after dialysis and compared to the pre-assessment. A review of Resident #77's Medical Record revealed that Resident #77 was admitted to the facility on [DATE] with diagnoses of End Stage Renal Disease (ESRD) and dependence on renal dialysis. A review of Resident #77's Physician's Orders revealed an order, dated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-02-04 · tag F0756 — failed to review each resident's drug regimen — isolatedEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews, and record reviews, the facility did not ensure that the pharmacy recommendations were acted upon in a timely manner for one (Resident #98) of five residents sampled for unnecessary medications. Findings Included: A review of Resident #98's admission Record revealed that Resident #98 was admitted to the facility on [DATE] with diagnoses to include Type 2 diabetes, essential (primary) hypertension (HTN), and chronic kidney disease (stage 4). A review of Resident #98's Pharmacy Consultation Report revealed a recommendation, dated 11/15/2021. The recommendation documented that Resident #98 has diabetes, HTN, and/or a decline in renal function. Recommendation: Please initiate Lisinopril 2.5 milligrams (mg) daily, titrating the dose as indicated. This recommendation was accepted by the physician; however, a 2nd Pharmacy Consultation Report dated 01/10/2022 stated Resident #98's prescriber accepted a pharmacy recommendation to initiate Lisinopril, but the order has not yet been processed (see…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2020-10-30 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and medical record review, the facility failed to protect the rights of two residents (#99 and #30) to ensure a dignified existence by 1.) failing to provide one resident (#99) with a family visit in a setting that maintained effective communication to accommodate the resident's hearing loss, and 2.) the facility did not ensure a dignified dining experience for Resident #30 related to a staff member (S) standing over the resident while feeding the resident out of a total of thirty-three sampled residents. Findings included: 1. On 10/27/2020 at 1:18 p.m. Resident #99 was observed in her room and seated in her wheelchair. Staff A, Activities Aide was observed in the room and getting ready to assist the resident out from her room. Resident #99 kept asking the staff member, Where am I going? Staff A told Resident #99, I want to take you to show you someone. Resident #99 said, What? Staff A repeated again, but Resident #99 still did not hear her. Staff A then pushed Resident #99,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2020-10-30 · tag F0636 — isolatedAssess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, staff interviews and record review, the facility failed to accurately assess one resident (#99) upon admission to the facility for a communication deficit related to hearing loss out of a total sample of thirty-three residents. Findings included: Review of the admission Record dated 10/7/2020 for Resident #99 revealed diagnoses to include dementia, anxiety, and unspecified hearing loss bilateral. Review of the admission Minimum Data Set (MDS) assessment dated [DATE], revealed there was no score for the Brief Interview for Mental Status and no indication of short-term memory, long term memory or decision-making skills. However, the assessment indicated that Resident #99 did not answer correctly questions related to the current year, current month, current week, and could not recall memory word. The Hearing/Speech/Vison section showed hearing checked as adequate, no hearing aid was checked. During an observation on 10/27/2020 from 1:18 p.m. to 1:36 p.m. Staff A, Activities Aide assisted…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2020-10-30 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews, record reviews, and review of facility policy, the facility failed to provide needed care and services in accordance with professional standards related to not providing a proper assessment upon discovery of a skin alteration for one (Resident #451) of three residents sampled for skin alterations. Findings included: A review of Resident #451's admission Record revealed that Resident #451 was readmitted to the facility on [DATE] with diagnoses of atrial fibrillation, hypertension, and type 2 diabetes mellitus. A review of Resident #451's active care plan dated of 10/28/20 revealed that Resident #451 was able to engage in leisure on his own as well as make his needs known. Resident #451's care plan also revealed that Resident #451 had a risk for development of pressure ulcers related to decreased mobility and diabetes mellitus, with interventions to observe skin weekly and as needed, give incontinence care and apply barrier cream as needed, and turn and reposition frequently and as needed. An…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2020-10-30 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to ensure that appropriate treatment and services to prevent urinary tract infections by not ensuring the tubing for an indwelling catheter was kept off of the floor for one resident (#99) of two residents sampled for two of two days. Findings included: On 10/27/2020 at 1:18 p.m. Resident #99 was observed seated in her wheelchair next to her bedside. The observation revealed the resident was utilizing an indwelling catheter, which was positioned under her seat. Approximately six inches of tubing was observed lying on the floor. Her left heel, which was in a red sock, was observed touching the tubing. An activities staff member, Staff A, was observed in the room assisting the resident while seated in her wheelchair. She transferred the resident from her room down the hall approximately fifty feet to the 700- hall dining room exit door. The indwelling catheter tubing was observed dragging on the carpeted floor from the room to the dining room.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2020-10-30 · tag F0697 — failed to manage pain — isolatedProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record reviews, the facility failed to ensure pain management was provided in accordance with the care plan for one resident (Resident #453) of one resident sampled for pain management. Findings included: An interview was conducted on 10/27/2020 at 10:49 AM with Resident #453. Resident #453 stated that she had a fall at home prior to admission and that she experienced pain in her left arm. Resident #453 stated that she experienced pain in her left arm and along the left side of her neck often but was not able to state if she received any pain medication. A review of Resident #453's admission Record revealed that Resident #453 was admitted to the facility on [DATE] with diagnoses of dementia, urinary tract infection (UTI), history of falling, and cognitive communication deficit. A review of Resident #453's current care plan revealed that Resident #453 had acute pain related to UTI, with interventions for the resident to request pain medication as needed and staff to observe to determine if…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2020-10-30 · tag F0759 — failed to keep medication error rate low — isolatedEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, record reviews, and review of facility policy, the facility failed to ensure a medication error rate of less than 5 percent. Three (3) medication errors were identified out of 26 opportunities while conducting medication administration observation for 1 (Resident #50) out of 6 residents sampled. The facility medication error rate was 11.5 percent. Findings included: An observation was conducted on 10/29/2020 at 09:35 AM of medication administration with Staff Y, Licensed Practical Nurse (LPN). Staff Y was observed preparing the following medications for administration to Resident #50: - Prostat liquid 30 milliliters (ml) - Eliquis 5 milligrams (mg) 1 tablet - Aspirin 81 mg 1 tablet - Vitamin C 500 mg 1 tablet - Metoprolol 25 mg 1/2 tablet - Guaifenesin ER 600 mg 1 tablet - Multivitamins with minerals 1 tablet - Flomax 0.4 mg 1 tablet - Zinc 1 tablet. No dosage on label - Guaifenesin ER 600 mg 1 additional tablet. Staff Y, LPN stated that Resident #50 had a duplicate order for Guaifenesin ER 600 mg and stated that she needed to administer an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2020-10-30 · tag F0760 — failed to prevent significant medication errors — isolatedEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record reviews, the facility failed ensure one (Resident #453), of three residents sampled for Urinary Tract infections, received the correct dose and amount of antibiotic as prescribed. Findings included: A review of Resident #453's medical record revealed that Resident #453 was admitted to the facility on [DATE] with diagnoses of dementia, urinary tract infection (UTI), history of falling, and cognitive communication deficit. A review of Resident #453's Care Plan revealed that Resident #453 had an acute UTI, with interventions to administer antibiotics as ordered, obtain urinalysis and culture and sensitivity as ordered, and observe for and document signs and symptoms of UTI. Resident #453's Care Plan also revealed that Resident #453 had acute pain related to UTI, with interventions for resident to request pain medication as needed and staff to observe to determine if resident was having non-verbal signs of pain. A review of Resident #453's Medication Discharge Report, dated on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2020-10-30 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, record review, and interviews the facility did not ensure that one opened insulin pen and two insulin vials were labeled with the date opened or the expiration date in one medication storage cart (700 Hallway) of the three medication storage carts sampled during the performance of the facility task of Medication Storage and Labeling. Findings included: On 10/30/2020 at 11:50 AM Staff I, Licensed Practical Nurse (LPN) accommodated the observation of the locked medication storage cart for the 700 Hallway. Staff I, LPN unlocked the cart and opened the first drawer which revealed one insulin pen that was opened and not dated, and two insulin vials that were opened and not dated (Photographic Evidence Obtained). Staff I, LPN confirmed that the insulin pen and vials were opened and not dated with an open date. She confirmed they should have been dated when opened because they expire after 28 days, Staff I, LPN stated that she did not know why the insulin pen and vials were not dated. Staff I, LPN stated that the nurse who opened them should have dated them. A…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2020-10-30 · tag F0883 — failed to offer flu and pneumonia vaccines — isolatedDevelop and implement policies and procedures for flu and pneumonia vaccinations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews, record reviews, and policy review, the facility failed to provide influenza and pneumococcal vaccination documentation related to consent and administration of influenza vaccinations for three (Resident #26, Resident #99, and Resident #47) of five residents sampled for influenza vaccinations, and failed to provide documentation related to consent and administration of pneumococcal vaccination for two (Resident #99 and Resident #47) of five residents sampled for pneumococcal vaccination. Findings included: A review of the facility policy titled, Influenza/Pneumococcal Vaccine, with a revision date of 09/2019, revealed that all residents and employees who have direct contact with residents will be offered influenza vaccine annually to encourage and promote benefits associated with vaccinations against influenza/pneumococcal. The facility shall provide pertinent information about the significant risks and benefits of vaccines to residents (or resident's legal representative); for example, risk…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Part of a chain
This home belongs to TLC MANAGEMENT — 20 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 3 of 5 | 3.8 | -0.8 vs chain |
| Health inspection | 2 of 5 | 3.3 | -1.3 vs chain |
| Staffing | 4 of 5 | 3.5 | +0.5 vs chain |
| Quality measures | 5 of 5 | 4.7 | +0.3 vs chain |
The other 19 homes this chain runs (chain average 3.8★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| LANHAM, STEVEN | Individual | 5% OR GREATER DIRECT OWNERSHIP INTEREST; ADP OF THE SNF | 10% | since 09/08/2005 |
| GIBSON, CULLEN | Individual | CORPORATE OFFICER; ADP OF THE SNF | — | since 12/01/2012 |
| OTT, DWIGHT | Individual | CORPORATE OFFICER; ADP OF THE SNF | — | since 09/08/2005 |
| OTT, GARY | Individual | CORPORATE OFFICER; ADP OF THE SNF | — | since 06/30/2008 |
| TENDER LOVING CARE MANAGEMENT INC | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 03/10/2025 |
| BLACKWELL, CORY | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 02/15/2022 |
| VIEGAS, ALEIXO | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 04/01/2014 |
CMS files one row per role, so the 14 rows in the source record cover these 7 parties — each is shown once here with every role it holds. Nothing is omitted.
1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $608K paid to related parties (affiliated landlords or management companies) in its most recent cost report. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in FL
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Florida Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 106086. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2024-03-26, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
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