Mason Health Care Center
900 Provident Drive, Warsaw, IN 46580 · Non profit - Corporation · 105 certified beds · (574) 371-2500 Medicare & Medicaid certified
The public record raises real questions here. Weigh the concerns below carefully.
- no federal fines or payment denials on record
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0605, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- a high number of inspection citations overall (32) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- its payroll- and facility-reported staffing and quality-measure scores sit well above its independent inspection score
- its independent health-inspection rating is low (1/5)
- about 21% of its spending goes to commonly-owned related companies
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 1 of 5 |
| StaffingFrom payroll records (PBJ) | 3 of 5 |
| Quality measuresSelf-reported by the facility | 4 of 5 |
Worth a closer look. This home's staffing and quality-measure ratings run 3 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself, and staffing on its payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
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Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 4 of 5 |
| Long-stay residentspeople who live here | 4 of 5 |
| Short-stay residentsrehab / post-hospital | 4 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 2 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 13.3% | 11.0% | 15.4% | better |
| Long-stay residents who lose too much weight | 6.8% | 5.5% | 5.4% | worse |
| Long-stay residents with a catheter left in their bladder | 0.3% | 0.4% | 0.9% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with a urinary tract infection | 1.2% | 1.1% | 2.0% | better |
| Long-stay residents with depressive symptoms | 13.7% | 25.2% | 6.5% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.0% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 0.8% | 3.9% | 3.3% | better |
| Long-stay residents whose ability to walk worsened | 13.0% | 11.9% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 17.6% | 23.5% | 18.9% | typical |
| Long-stay residents given the seasonal flu vaccine | 100.0% | 95.4% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 5.5% | 3.6% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 22.1% | 23.3% | 21.2% | typical |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 5.6% | 13.6% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 0.0% | 1.2% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 94.1% | 79.0% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 22.6% | 22.2% | 22.6% | typical |
| Short-stay residents with an outpatient ER visit | 10.7% | 10.8% | 12.0% | better |
| Long-stay hospitalizations per 1,000 resident days | 3.18 | 1.61 | 1.67 | worse |
| Long-stay outpatient ER visits per 1,000 resident days | 1.79 | 1.44 | 1.80 | typical |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
48.2% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 95 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 75.0% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 36 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.40 therapist hours per resident per day in 2026Q1 — more than 68% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 4% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 48.2%CMS range 38.1–57.3 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 11.5%CMS range 8.3–15.1 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 75.0% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 80.6% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 69.4% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 1.8% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 3.5% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 8.8%CMS range 5.1–13.6 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.13 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 105 beds and averages 82.9 residents a day — about 79% occupied, or roughly 22 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.13 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.63 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 1.98 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 2.59 hrs/resident/day on weekends vs 3.34 on weekdays — 22% thinner on weekends — a notable drop. RN hours go from 0.69 to 0.47 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 44% is about the same as the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
32 citations, most serious first. The 10 most serious are shown; the remaining 22 are one tap away and print in full.
- Potential for harm · Dcited before2026-03-09 · tag F0583 — failed to protect personal privacy — isolatedKeep residents' personal and medical records private and confidential.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review and interview, the facility failed to provide privacy during incontinence care for 3 of 4 residents observed for activities of daily living. (Residents B, C & D)Finding includes:1.During an observation, on 3/9/2026 at 4:44 A.M., Resident B was assisted by CNA (Certified Nursing Assistant) 2 and 3 with incontinence care. CNA 2 and 3 did not pull Resident B's privacy curtain between Resident B and his roommate. A record review for Resident B was completed, on 3/9/2026 at 7:33 A.M. Diagnoses included, but were not limited to: nontraumatic intracerebral hemorrhage, dementia and altered mental status.An admission Minimum Data Set (MDS) assessment for Resident B was in progress and had not yet been fully completed.Resident B did not have a care plan that addressed incontinence care.2. During an observation, on 3/9/2026 at 5:22 A.M., Resident C was assisted by CNA 2 and 3 with the placement of an incontinence brief while lying in bed. CNA 2 pulled Resident C's lower garment to her ankles and placed the incontinence brief underneath Resident C. The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-03-09 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to ensure staff changed gloves between soiled incontinence care and clean incontinence care for 3 of 4 residents observed for activities of daily living. (Residents B, C & D)Findings include:1.During an observation, on 3/9/2026 at 4:44 A.M., Resident B was observed being assisted with incontinence care after having been incontinent of urine in his disposable brief. CNA (Certified Nursing Assistant) 2 and 3 assisted Resident B, while he was in his bed, with incontinence care. CNA 2 and 3 removed the soiled brief and CNA 3 provided peri care using disposable wipes. CNA 3 then, without changing her gloves, assisted with applying a new, clean incontinence brief to Resident B.A record review for Resident B was completed, on 3/9/2026 at 7:33 A.M. Diagnoses included, but were not limited to: nontraumatic intracerebral hemorrhage, dementia and altered mental status.An admission Minimum Data Set (MDS) assessment indicated it had not yet been completed and was in progress.Resident B did not have a care plan that addressed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2025-08-26 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure foods were stored, prepared and served in a sanitary manner in 1 of 1 kitchens reviewed. This deficient practice had the potential to affect 75 of 75 residents who received meals from the kitchen.Findings include: 1. During an observation of the kitchen, with the Dietary Manager on 8/18/2025 at 9:53 A.M., the following was observed:In the Walk in cooler:-1 cream cheese box not sealed.-an opened container of apple juice with a use by date of 8/17/2025. During an interview on 8/18/2025 at 10:00 A.M., the dietary manager indicated the foods should have been sealed appropriately and the juice should have been removed from the cooler. 2. In the walk in freezer:-a box of egg patties not sealed in the box with some patties having ice build up on them. During an interview, on 8/18/2025 at 10:10 A.M., the dietary manager indicated the box of egg patties should have been sealed. 3. In the dry storage area:-an opened package of spaghetti not sealed tightly.-an opened box of corn starch not sealed tightly.-an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-08-26 · tag F0605 — failed to not use drugs as a restraint — isolatedPrevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to ensure there were appropriate medical symptoms to support the use of an antipsychotic for 1 of 5 residents reviewed for unnecessary medications. (Resident 51) Finding includes: The record for Resident 51 was reviewed on 8/25/2025 at 10:43 A.M. Diagnoses included, but were not limited to Alzheimer's disease, depression, bipolar, psychotic disorder and dementia. A Quarterly MDS (Minimum Data Set) assessment, dated 6/9/2025, indicated the resident was unable to complete a mini mental assessment, and received an antidepressant and anticonvulsant medication. A Physicians Order, dated 6/29/2025, indicated Seroquel (antipsychotic) 25 mg (milligram) 1 tablet one time only for anxiety (1 time dose). During an interview, on 8/25/2025 at 3:37 P.M., the Director of Nursing indicated the diagnoses was not appropriate for the use of Seroquel. On 8/26/2025 at 11:45 A.M., the Corporate Nurse provided the policy titled, Unnecessary Drugs Policy, dated 2/5/2025, and indicated the policy was the one currently used by the facility. The policy…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-08-26 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to ensure the care plan addressed the a diabetic resident's refusal of blood glucose monitoring for 1 of 1 residents reviewed for diabetic monitoring. (Resident 8)Findings include:The record for Resident 8 was reviewed on 8/22/2025 at 10:30 A.M. Diagnoses included, but were not limited to: Diabetes type 2, post-traumatic stress disorder, pulmonary hypertension with heart failure, restless leg syndrome and obesity. A Minimum Data Set (MDS) assessment, completed on 7/17/2025 indicated Resident 8 had no cognitive impairments, had a diabetes diagnosis and received insulin injections. The current Physician's orders for Resident 8 included the following diabetes management medications:Mounjaro Subcutaneous 10 milligrams (mg)/0.5 milliliter(ml) every Friday for diabetesJardiance 25 mg daily for diabetes Actos 15 mg daily for diabetesInsulin Glargine 100 units/ml 45 units subcutaneous twice a day for diabetesHumalog 100 u/ml, 10 units subcutaneous three times daily for diabetesDuring an interview, on 8/22/2025 at 10:20 A.M., RN 5…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-08-26 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to provide assistance with Activities of Daily Living (ADLs) related to showering for 1 of 2 residents reviewed for ADL care. (Resident 40) Finding includes:During an interview, on 8/19/2025 at 11:04 A.M., Resident 40 indicated the last shower she had was approximately eight days ago. A record review was completed for Resident 40 on 8/22/2025 at 9:18 A.M. Diagnoses included, but were not limited to: type 2 diabetes, depression and need for assistance with personal care. An admission MDS assessment, dated 3/11/25, indicated it was very important for the resident to choose between a bed bath, shower, or tub bath. A Quarterly Minimum Data Set (MDS) assessment, dated 6/11/2025, indicated Resident 40's cognition was moderately impaired and the resident required substantial/maximum assistance from staff with bathing and showering. A current Care Plan, initiated on 3/8/2025 indicated Resident 40 needed assistance with ADL's. Interventions included, but were not limited to: the resident required the assistance of one person with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-08-26 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to notify the physician for significantly elevated blood glucose levels for 2 of 3 residents reviewed for blood glucose (Resident 32 & B).Findings include: 1. A record review was completed for Resident 32 on 8/20/2025 at 1:52 P.M. Diagnoses included, but were not limited to: type 2 diabetes. A Physician's Order, dated 8/6/2024 indicated a fasting blood glucose level was to be completed every morning one time per day and to notify the Nurse Practitioner if the resident's blood glucose level was below 70 mg/dl or above 400 mg/dl. A review of Resident 32's blood glucose levels indicated the resident's record lacked documentation the physician or Nurse Practitioner was notified of the resident's elevated blood glucose levels above 400 mg/dl for the following dates and times: -On 2/28/2025 at 7:37 A.M., Resident 32's blood glucose level was 443 mg/dl. -On 3/4/2025 at 10:11 A.M., Resident 32's blood glucose level was 546 mg/dl. -On 3/7/2025 at 9:19 A.M., Resident 32's blood glucose level was 436 mg/dl. During an interview, on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-08-26 · tag F0685 — isolatedAssist a resident in gaining access to vision and hearing services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review and interview, the facility failed to ensure 1 of 3 residents reviewed for hearing and/or vision needs had their audiologist recommendation followed in a timely manner. (Resident 3)Finding includes: During an interview, on 8/18/2025 at 3:38 P.M., Resident 3 indicated she was hard of hearing. The record for Resident 3 was reviewed on 8/26/2025 at 7:16 A.M. Diagnoses included anemia, hypotension, hyperkalemia, unspecified hearing loss bilateral and atrial fibrillation. A Quarterly MDS (Minimum Data Set) assessment, dated 8/18/2025, indicated Resident 3 was alert and oriented and her ability to hear was highly impaired/absence of useful hearing. A Care Plan, initiated on 5/15/2024, indicated the resident had a communication deficit as evidenced by hearing loss. The plan indicated the following: I prefer that others communicate with me in writing. I often speak loudly related to my hearing loss. During an interview on, 8/21/2025 at 10:48 A.M., the Social Service Director indicated the resident had been seen by the audiologist in December 2024. An…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-08-26 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure urine outputs were monitored for a resident with an indwelling catheter for 1 of 1 residents reviewed for catheters. (Resident B) Finding includes:The record for Resident B was reviewed on [DATE] at 2:45 P.M. Diagnoses included, but were not limited to Cerebral infarct, dysphagia, severed protein calorie malnutrition, obstructive and reflux uropathy, diabetes type 2, acute kidney failure, adult failure to thrive and neuromuscular dysfunction of the bladder. An admission MDS (Minimum Data Set) assessment, dated [DATE], indicated the resident was alert and oriented and was able to make his needs known, required extensive staff assist with transfers, bed mobility and showering and had an indwelling catheter.Physician orders related to the resident's indwelling catheter included the following: 4/42025---Change catheter as needed; Change Catheter drainage bag as needed, and Catheter care every shift.A Nursing Progress Note, dated [DATE] at 8:54 A.M.,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-08-26 · tag F0755 — failed to provide safe pharmacy services — isolatedProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — the official record, unedited, may be distressing
Based on record review and interview, the facility failed to ensure the narcotic (controlled substance) inventory book was completed thoroughly and accurately on 1 of 2 medication carts. (100 hall cart) Findings include:During an observation, on 8/22/2025 at 10:20 A.M., The narcotic card count sheet for the 100 Hallway medication cart lacked 8 signatures out of 72 opportunities. During an interview, on 8/22/2025 at 10:22 A.M., RN 5 indicated that the on coming and off going medical personnel who performed the narcotic inventory were responsible for signing the narcotic inventory book. RN 5 indicated staff should have signed the inventory book after the count was completed. On 8/25/2025 at 3:35 P.M., the Executive Director provided a policy titled Controlled Substance Administration and Accountability. The policy indicates, .two licensed nurses account for all controlled substances and access keys at the end of each shift. 3.1-25(e)(3)
Show the remaining 22 citations
- Potential for harm · D2025-08-26 · tag F0759 — failed to keep medication error rate low — isolatedEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure medications were administered according to physician's orders and professional standards for 5 of 30 opportunities, resulting in a medication administration error rate of 16.67%. (Resident 73 and 9) During an observation, on [DATE] at 9:02 A.M., RN 2 was administrating medications to Resident 73. RN 2 indicated he had 11 pills in the medication cup. The medication administered to Resident 73's were: Cymbalta 20 milligrams (mg), one tablet for depression Finasteride 5 mg, one tablet for benign prostatic hypertrophyFloranex probiotic one tabletPlavix 75 mg, one tablet for prophylaxis of blood clotsFerrous Sulfate 325 mg, one tablet for iron supplementationMetformin 500 mg, one tablet for diabetesMetoprolol Tartrate 25 mg, give 0.5 tablet for hypertensionTylenol 650 mg, one tablet for painVascepa 1 gram, give 2 tablets for hypertriglyceridemia Vitamin C 500 mg, one tablet for vitamin supplementation During a record review, on [DATE] at…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-08-26 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to secure and destroy discontinued controlled medications and properly dispose of expired medications on 1 of 2 medication carts and in 1 of 1 medication storage room observed. (Medication cart 100 hallway and Medication storage room [ROOM NUMBER]-400 hallway)Findings include:During an observation, on 8/22/2025 at 10:20 A.M., in the top drawer of the 100 hall medication cart, two Lorazepam 0.5 mg tablets medication cards for Resident 66 that had been discontinued on 8/4/2025 were found. One card contained 10 Lorazepam 0.5 mg tablets and one card contained 60 Lorazepam 0.5 mg tablets. During an interview, on 8/22/25 at 10:20 A.M., RN 5 indicated she had discovered the discontinued medication during the morning narcotic count and had removed the cards from the narcotic drawer of the medication cart. RN 5 indicated she intended to have the medications destroyed but was interrupted before she could take them to the appropriate area for disposal.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-08-26 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review and interview, the facility failed to ensure staff followed infection control practices during a skin treatment for 1 of 1 skin treatments observed. (LPN 4) Finding includes: During an observation, on 8/18/2025 at 11:36 A.M., LPN 4 completed a wound treatment. LPN 4 placed her treatment supplies, including a pair of bandage scissors, directly onto the residents' table without placing a barrier down between the table and the supplies. LPN 4 then removed the residents' sock, the elastic bandage and then the gauze from the resident's right lower leg and removed the dressing to the heel and placed them in the trash can. LPN 4 then removed her gloves and applied hand sanitizer on both hands. She then, with opened hands, used a fanning motion to dry her hands and then applied new gloves. During an interview, on 8/18/2025 at 11:53 A.M., LPN 4 indicated she should have not fanned her hands and should have placed a barrier on the table. On 8/25/2025 at 4:30 P.M., the Corporate Nurse provided the policy titled, Hand Hygiene, dated 5/29/2024, and indicated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-06-17 · tag F0693 — failed to provide proper feeding-tube care — isolatedEnsure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to ensure appropriate feeding tube care was provided regarding water flushes before and after medication administration and insertion site care for 1 of 3 residents reviewed for tube feeding. (Resident F) Finding includes: A complaint to the Indiana Department of Health (IDOH) was received on 6/11/2025 at 9:48 A.M. The complaint included, but was not limited to: .cleaning had not been performed around the feeding tube and only a gauze pad had been placed A closed record review for Resident F was completed on 6/16/2025 at 10:48 A.M. Diagnoses included, but were not limited to: cerebral infarction (stroke), dysphagia (difficulty swallowing), severe protein-calorie malnutrition and adult failure to thrive. An admission Minimum Data Set (MDS) assessment, dated 4/7/2025, indicated Resident F was cognitively intact and received artificial nutrition and hydration via a feeding tube. A Care Plan, initiated on 4/24/2025, indicated Resident F had a gastronomy tube (a tube surgically inserted through the abdominal wall directly into the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-05 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, record review and interview, the facility failed to provide scheduled pain medication in a timely manner for 1 of 3 residents reviewed for pharmaceutical services. (Resident B) Finding includes: During an interview, on 3/5/2025 at 9:28 A.M., Resident B indicated RN 2 was not allowed to provide medical services for her, including medication administration. This decision was made due to a prior incident of RN 2 scaring her during a night shift medication administration. She indicated RN 2 had been informed the other evening and night shift nurses were to administer her pain medications when needed at 4:00 P.M., 8:00P.M., 12:00 A.M. and 4:00 A.M. when RN 2 was scheduled to work A record review for Resident B was completed on 3/5/2025 at 10:32 A.M. Diagnoses included, but were not limited to: leukemia, anemia and anxiety disorder. A Quarterly Minimum Data Set assessment, completed 2/13/2025, indicated Resident B was cognitively intact and received opioid pain medication. She had medically complex conditions including a diagnosis of cancer. A Physician's Order, dated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-08-30 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to store, prepare and serve food in a sanitary manner in 1 of 1 kitchens observed and 2 of 2 nutrition pantries observed. This deficient practice had the potential to affect 72 of 72 who consumed food from the kitchen and nutrition pantries. Findings include: 1. During an initial tour of the kitchen, on 8/26/2024 at 11:59 A.M., with the Dietary Manager, the following was observed: - black specs of a substance on a shelf in the walk-in cooler. - an opened, undated bag of tater tots not sealed in the freezer. - an opened bag of diced pepperoni with a used by date of 7/4/2024 in the freezer. During an interview, on 8/26/2024 at 12:10 P.M., the Dietary manager indicated the shelf should have been cleaned, the tater tots should have been dated and sealed and the pepperoni should have been removed. 2. During a meal observation, on 8/26/2024 from 12:40 P.M., to 12:46 P.M., the following was observed: -at 12:43 P.M. CNA 5 passed a lunch tray with her finger extending over the rim of the plate. -at 12:46 P.M. CNA 4 passed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-08-30 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to ensure a care plan regarding activities was revised and updated for 1 of 21 residents reviewed for care plans (Resident 6). Finding includes: The record for Resident 6 was reviewed on 8/29/2024 at 9:45 A.M. Diagnoses, included but were not limited to: hemiplegia and hemiparesis following cerebral infarction affecting right dominant side, dysphagia, gastrostomy status, liver disease, diabetes mellitus with neuropathy, bipolar disorder, contracture, depression, anxiety and chronic kidney disease. An annual Minimum Data Set (MDS) assessment,, dated 3/27/24, indicated it was very important for Resident 6 to listen to music, be around pets, do favorite activities, go outside, and participate in religious activities. Resident 6 indicated it is not very important to do things with groups, keep up with news, and have magazines to read. An activity care plan, dated 7/13/2023, indicated Resident 6 benefited from individualized programming, enjoyed music like the Beatles, and enjoyed visits from her Jehovah Witness church.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-08-30 · tag F0676 — failed to keep up residents' daily-living abilities — isolatedEnsure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview, observation, and record review, the facility failed to provide appropriate communication devices for a Spanish speaking resident for 1 of 1 resident reviewed for communication. (Resident 29) Finding includes: During an interview with Resident 29's son, on 8/26/2024 at 3:21 P.M., he indicated Resident 29 could not speak English, and Spanish was her normal launguage for communication. A record review for Resident 29 was completed, on 8/28/2024 at 10:01 A.M. Diagnoses included, but were not limited to: hemiplegia and hemiparesis following cerebral infarction affecting right dominant side, anxiety disorder, dysphagia, and major depressive disorder. A Quarterly Minimum Data Set (MDS) assessment, dated 7/19/2024, indicated Resident 29 had moderate cognitive deficit and could make herself understood, and understood others. A Care Plan, dated 4/26/2024, and revised on 6/27/2024, indicated Resident 29 had a cognitive deficit related to a diagnosis of altered mental status, and her primary language was Spanish, which may required a translator at times. Interventions…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-08-30 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review and interview, the facility failed to ensure respiratory equipment was changed per Physician orders for 1 of 1 resident reviewed for oxygen use. (Resident 14) Finding includes: During an observation, on 8/26/2024 at 2:38 P.M., Resident 14's oxygen tubing was dated 8/18/2024. The humidification bottle, dated 8/18/2024, was empty. During an observation, on 8/28/2024 at 10:25 A.M., Resident 14's water bottle was dated 8/18/2024, and remained empty. The 02 tubing was dated 8/18/2024. During an observation, on 8/29/2024 at 8:40 A.M., Resident 14's oxygen humidification water bottle, dated 8/18/2024, was empty and the 02 tubing was dated 8/18/2024. The record for Resident 14 was reviewed on 8/28/2024 at 9:38 A.M. Diagnoses included, but were not limited to: paraplegia, malnutrition, depression, asthma. A Quarterly Minimum Data Set (MDS) assessment, dated 6/6/2024, indicated the resident used oxygen. Current Physician Orders, dated 10/18/2023, indicated Resident 14 received oxygen at 2 liters per minute via nasal cannula for chronic obstructive pulmonary…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-08-30 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review and interview, the facility failed to ensure medication storage carts were locked when not in use; failed to store medications appropriately; failed to ensure expired medications were removed from medication carts; and failed to ensure the freezer section of a medication refrigerator was free from ice build up for 4 of 4 medication storage areas observed. (400 hall Medication Cart, 300 hall Medication Cart, 100 hall Medication Cart, and 100 hall Medication room) Findings include: 1. At 2:50 P.M., QMA 8 walked away from the 400 hall medication cart and went down the hall. The medication cart was unlocked. During an observation, on 8/26/2024 at 2:56 P.M., LPN 11 walked by the 400 hall medication cart twice. During an interview, on 8/26/2024 at 3:00 P.M, QMA 8 indicated the medication cart should not have been left unlocked. 2. During a medication storage observation on the 300 hall medication cart, on 8/27/2024 at 2:30 P.M., with RN 9 the following was observed: - A bottle of shampoo was in with the liquid medications in the bottom drawer. - A…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-08-30 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review and interview, the facility failed to ensure staff used appropriate PPE (Personal Protective Equipment) when emptying a Foley catheter drainage bag for 1 of 1 resident reviewed for catheters. (Resident 14) Finding includes: During an observation, on 8/26/2024 at 2:31 P.M., Resident 14's Foley urine catheter drainage tubing had a large amount of sediment. The record for Resident 14 was reviewed on 8/28/2024 at 9:38 A.M. Diagnoses included, but were not limited to paraplegia, malnutrition, depression, and neuromuscular dysfunction of bladder. Current Physician Orders, dated 4/17/2024, indicated Resident 14 was on enhanced barrier precautions related to an: extended -spectrum beta-lactamase (ESBL (an enzyme found in some bacteria that can cause serious urinary tract infections) in the urine. A current Care Plan, dated 8/14/2024, indicated the resident had an indwelling catheter related to a neurogenic bladder. Interventions included the following: Staff will care for my catheter and personal hygiene needs, proper positioning of the drainage bag to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-12-28 · tag F0755 — failed to provide safe pharmacy services — patternProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to have a process of accountability for medications awaiting final disposition for 4 of 8 residents whose medications were reviewed for disposition. (Resident H, Resident J, Resident K, and Resident L). Findings include: On 12/28/2023 at 10:40 A.M., an observation of the medication storage room on the front hall with the Director of Nursing (DON) was completed. A yellow bin identified as the medication disposition bin by the DON contained packets of medication that were not labeled for disposition. The following single dose medication packets were observed in the yellow bin without a disposition reason: a. A packet with a dexamethasone pill, dated 12/8/2023, a packet with a sodium chloride pill, dated 12/22/2023, and a packet with a sucralfate pill, dated 12/17/2023, all labeled for Resident H. b. Packets with magnesium oxide pills, dated 11/3/2023, 12/4/2023, and 12/5/2023, all labeled for Resident J. c. A packet with an omeprazole pill, dated 12/22/2023, labeled for Resident K. d. A packet with a furosemide…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-12-28 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interview, the facility failed to ensure through investigations were completed for misappropriation of resident property for 2 of 2 allegations of misappropriation of resident property reviewed. (Residents B & F) Findings include: 1. A State Reportable Form was provided on 12/27/2023 at 12:10 P.M. Under the Brief Description of Incident, the following was documented: 11/30/2023 Resident B reported she was missing $27.00 from her coin purse. The resident noticed the money missing on 11/29/2023 while out at dialysis. Resident B was unable to identify when she last saw the money. The HFA (Health Facility Administrator) initiated an internal investigation. Immediate action taken documented was a lock box provided. Follow up documentation included: HFA completed the investigation. Investigation concluded the resident noticed the $27.00 missing on 11/28/2023. HFA reviewed the camera and was unable to determine if the money was stolen. A Misappropriation of Resident Funds or Property Form indicted the following: Date/Time of Incident/Discovery: 11/28/2023.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2023-09-22 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the facility failed to ensure kitchen sanitation for 76 of 79 residents currently residing in the facility who consume food prepared in the kitchen. Findings include: During a kitchen observation, with the Dietary Manager (DM) on 9/18/23 at 9:52 AM, two baking pans were observed with several 3-5 centimeter-sized brown debris stuck to the inner walls of each pan. Two additional pans were observed with liquid dripping from the inside of the pan upon separation. The DM indicated pans should be checked for cleanliness and moisture prior to stacking and storing. Multiple pencil eraser-sized tan and brown spots were observed throughout the cabinetry of the kitchen. Brown, white, and black pieces of debris were visible on the floors throughout the kitchen and walk in cooler. The debris ranged from pencil lead-sized to quarter-sized. A whole mushroom, a blue ring from a milk jug, and a plastic bread bag closure were on the floor of the kitchen. The DM indicated the debris on the floor was generated in more than just the last day. A…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-09-22 · tag F0550 — failed to protect resident dignity and rights — isolatedHonor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure dignity was maintained during the dining experience for 3 of 8 residents in the assisted dining room (Resident 27, Resident 28, and Resident 31). Findings include: During an observation on 9/19/23 at 8:48 AM, eight residents were seated in the assisted dining room, with meals placed in front of them. Qualified Medication Aide (QMA) 5 was the only staff member in the room. QMA 5 stood next to, and leaned over, Resident 27 and picked up a cup she was holding and assisted her to drink. QMA 5 then picked up silverware belonging to Resident 28 and assisted her to take a bite of food. QMA 5 walked across the room to Resident 31, stood next to her, leaned over her, picked up her silverware and assisted her to take a bite of food. Resident 27's record was reviewed on 9/22/23 at 10:14 AM. Diagnoses included unspecified dementia, moderate, with anxiety, type 2 diabetes mellitus without complications, and cognitive communication deficit. A…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-09-22 · tag F0583 — failed to protect personal privacy — isolatedKeep residents' personal and medical records private and confidential.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure privacy for 3 of 24 residents reviewed during random observations. (Resident 17, Resident 63, and Resident 135) Findings include: 1. During an observation on 9/19/23 at 8:33 AM, the 100 hall a computer screen placed on top of the medication cart was visible with Resident 135's name, picture, medication list and other personal information visible. No staff member was in attendance of the cart. Resident 135's record was reviewed on 9/22/23 at 12:37 PM. Diagnoses included spinal stenosis, chronic obstructive pulmonary disease, unspecified, and dysphagia. A review of Resident 135's current admission Minimum Data Set (MDS) dated [DATE] indicated her Basic Interview for Mental Status (BIMS) score was 13 (cognitively intact). During an interview on 9/19/23 at 3:03 PM, the Director of Nursing indicated computer screens should be closed when not directly attended to ensure privacy. 2. During an observation on 9/20/23 at 12:06 PM the 100 hall…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-09-22 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the facility failed to ensure an allegation of abuse was reported to the State Agency and investigated for 2 of 24 residents reviewed for abuse (Resident 9, and Resident 11). Findings include: During an observation on 9/18/23 at 11:50 AM in the dining room, Resident 9 was observed holding a two handled, lidded cup. Resident 11 grabbed the cup and tried to pull it away. Each resident held a handle of the cup and pulled it back and forth. Resident 11 grabbed Resident 9's fingers and tried to pry her fingers from the cup. Resident 9 began screaming when Resident 11 grabbed her fingers. Four staff members came in the room, including the Director of Nursing, who assisted in separating the residents. Resident 9's record was reviewed on 9/22/23 at 12:07 PM. Diagnoses included Alzheimer's disease, chronic obstructive pulmonary disease, and anemia. Resident 11's record was reviewed on 9/21/23 at 1:16 PM. Diagnoses included type 2 diabetes mellitus without complications, hypertension, and cognitive communication deficit. In an interview on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-09-22 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to respond to a request with positioning and personal care for 1 of 7 residents reviewed for ADLs. (Resident 134) Findings include: On 9/18/23 at 3:47 PM, Resident 134 was observed lying in bed wearing a pink shirt with long sleeves. Resident 134's record was reviewed on 9/20/23 at 9:07 AM. Diagnoses included right lower leg fracture, torn cartilage of the right knee, emphysema and urinary tract infection. Resident 134 was admitted to the facility on [DATE]. Resident 134's most recent discharge Minimum Data Set (MDS) dated [DATE] indicated their Basic Interview for Mental Status (BIMS) score was 15 (no cognitive deficit). The MDS indicated the resident required extensive assistance with bed mobility, personal hygiene and dressing. The MDS indicated the resident required supervision with eating. Resident 134's current care plan for Activities of Daily Living (ADLs) dated 9/13/23 with a goal date of 12/12/23 indicated the resident required the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-09-22 · tag F0687 — failed to care for feet properly — isolatedProvide appropriate foot care.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to develop and implement preventative foot care interventions to prevent toenail injury and infection for 1 or 1 residents reviewed for foot care (Resident 19). Findings include: On 9/19/23 at 11:45 A.M., Resident 19's record was reviewed. Diagnoses included diabetes with diabetic peripheral angiopathy (narrowing of arteries), peripheral vascular disease, and long term use of insulin. An annual MDS (Minimum Data Set) assessment, dated 8/8/23, indicated the resident had no cognitive impairment. He was dependent on 2 staff members for bathing and had no foot issues were observed at the time of assessment. Care plans were as follows: 8/11/21: At risk for blood sugars to fluctuate. Interventions included: report and observe for changes in skin and sensation. 7/12/23: At risk for developing pressure ulcers related to impaired mobility and disease process. Interventions included: observe resident's skin weekly. 8/24/23: The resident was prescribed an antibiotic. Interventions included: therapeutic goals for the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-09-22 · tag F0688 — failed to keep residents mobile / prevent decline — isolatedProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to ensure individualized contracture management interventions were in place for a resident with a decline in range of motion for 1 of 1 residents reviewed for range of motion (Resident 3). Findings include: On 9/19/23 at 11:20 A.M., Resident 3's record was reviewed. Diagnoses include dementia without behavioral disturbance, stroke with hemiplegia and hemiparesis of left non-dominant side, contracture of left wrist and diabetes. An annual MDS (Minimum Data Set) assessment, dated 4/4/23, indicated the resident has severely impaired cognition. He was dependent on staff for all ADL care and had range of motion impairment to both upper and lower extremities. A care plan, revised on 7/24/19, indicated the resident had hemiplegia/hemiparesis on the left side due to a stroke. The goal was for his care plan interventions to minimize his risk for worsening contractures with a target date of 10/15/23. Interventions included: provide needed assistance with ADL's and provide assistance to resident with his restorative nursing…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-09-22 · tag F0694 — isolatedProvide for the safe, appropriate administration of IV fluids for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to ensure intravenous (IV) therapy was maintained and discontinued for 1 of 3 residents reviewed. (Resident 134) Findings include: On 9/20/23 at 9:04 AM Resident 134 was observed wearing a pink shirt with long sleeves. An IV site was observed to he lower arm. The resident indicated she had been waiting for the IV to be removed. There was no IV administration set observed in the resident's room. Resident 134's record was reviewed on 9/20/23 at 9:07 AM. Diagnoses included right lower leg fracture, torn cartilage of the right knee, emphysema and urinary tract infection (UTI). Resident 134's most recent discharge Minimum Data Set (MDS) dated [DATE] indicated their Basic Interview for Mental Status (BIMS) score was 15 (no cognitive deficit). A physician order dated 9/12/23 indicated Resident 134 was to have an IV placed for antibiotic (ATB) therapy to treat a UTI. Resident 134's current physician orders did not include a prescribed ATB. Resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-09-22 · tag F0725 — failed to have enough nursing staff — isolatedProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to maintain adequate staffing levels to provide assistance with repositioning and personal care needs for 2 of 3 residents reviewed (Resident A and Resident B). Findings include: An anonymous complaint to the Indiana Department of Health indicated there was a concern the facility did not have enough staff to care for the residents. On 9/20/23 at 10:00 AM, Resident B's room mate was heard yelling for help. Resident B was observed with her lower body off the bed. On 9/20/23 at 10:04 AM, an unknown CNA inside Resident B's room was observed telling Resident B there was not enough staff. The CNA told Resident B they should have gotten up earlier in the day when other staff was available to assist. In an interview on 9/22/23 at 10:56 AM, Resident B indicated on 9/20/22 at 10:00 AM, they were trying to reposition to sit on the edge of the bed to relieve back pain, when they were unable to get back onto the bed and nearly fell. Resident B indicated the call light had been on awhile. Resident B's room mate indicated the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Part of a chain
This home belongs to TLC MANAGEMENT — 20 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 1 of 5 | 3.8 | -2.8 vs chain |
| Health inspection | 1 of 5 | 3.3 | -2.3 vs chain |
| Staffing | 3 of 5 | 3.5 | -0.5 vs chain |
| Quality measures | 4 of 5 | 4.7 | -0.7 vs chain |
The other 19 homes this chain runs (chain average 3.8★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Share | Since |
|---|---|---|---|---|
| RIVERVIEW HOSPITAL | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | since 06/01/2012 |
| FRIEND, JAYNA | Individual | CORPORATE OFFICER | — | since 06/03/2021 |
| HYATT, DAVID | Individual | CORPORATE OFFICER | — | since 06/01/2012 |
| MASON HEALTHCARE OPERATIONS COMPANY | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 06/01/2012 |
| TENDER LOVING CARE MANAGEMENT INC | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 06/01/2012 |
| BROOKS, RUKIYA | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 06/01/2012 |
| KAPLANIS, PAUL | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | — | since 06/01/2012 |
| GIBSON, CULLEN | Individual | INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF | — | since 07/15/2025 |
| OTT, DWIGHT | Individual | INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF | — | since 07/15/2025 |
| OTT, GARY | Individual | INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF | — | since 07/15/2025 |
| OTT, RYAN | Individual | INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF | — | since 07/15/2025 |
| OTT FAMILY TRUST | Organization | TRUSTEE OF THE SNF | — | since 06/01/2012 |
| WARSAW HEALTH CARE MANAGEMENT LLC | Organization | ADP OF THE SNF | — | since 06/01/2012 |
CMS files one row per role, so the 17 rows in the source record cover these 13 parties — each is shown once here with every role it holds. Nothing is omitted.
5 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $2.1M paid to related parties — landlords or management companies under common ownership — equal to about 21% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in IN
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Indiana Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 155003. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-08-26, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.