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Charleston Rehab and Nursing

716 Eighteenth Street, Charleston, IL 61920 · For profit - Corporation · 139 certified beds · (217) 345-7054 Medicare & Medicaid certified

Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Flagged for abuseBehavioral-health or dementia-care citation — no harm found (F0758)5 actual-harm citations$75,785 in federal fines1 Medicare payment denial
Insights

This home has serious findings on its record. Read them closely before you consider it.

Worth asking about
  • CMS has flagged it for abuse
  • it has an abuse, neglect, or exploitation citation (F0600), cited Feb 2026
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has 5 actual-harm citations
  • a high number of inspection citations overall (71) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $75,785 in federal fines (most recent 2026-04-23)
  • its independent health-inspection rating is low (1/5)
  • its payroll-based staffing rating is low (1/5)
  • its facility-reported quality-measure rating is low (2/5)
  • nursing-staff turnover (72%) runs well above the national median (45%)
  • its last standard health inspection was over 2 years ago — the star rating may not reflect current conditions

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 1 of 5
Quality measuresSelf-reported by the facility 2 of 5

Location & what’s nearby

Hospital
★★★ 3/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
2040 Lincoln Ave Ste 100 · (217) 345-2030 · Call to confirm hours
Pharmacy
2250 Lincoln Ave · (217) 345-9458 · Call to confirm hours
Grocery
Aldi0.6 mi
2300 Shawnee Dr · (855) 955-2534 · Call to confirm hours
Park
520 Jackson Ave · (217) 345-6897 · Typically dawn to dusk
Place of worship
2055 Harrison Ave · (217) 345-1032

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 2 of 5
Long-stay residentspeople who live here 2 of 5
Short-stay residentsrehab / post-hospital 2 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased19.7%13.4%15.4%worse
Long-stay residents who lose too much weight6.8%6.3%5.4%worse
Long-stay residents with a catheter left in their bladder0.0%0.9%0.9%better
Long-stay residents with a urinary tract infection1.6%1.5%2.0%better
Long-stay residents with depressive symptoms17.4%54.2%6.5%better than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury3.6%3.1%3.3%typical
Long-stay residents whose ability to walk worsened15.8%14.3%16.1%typical
Long-stay residents on antianxiety or hypnotic medication23.8%18.3%18.9%worse
Long-stay residents given the seasonal flu vaccine96.7%91.8%95.3%typical
Long-stay residents with pressure ulcers3.2%4.8%4.7%better
Long-stay residents with worsening bladder/bowel control13.4%20.6%21.2%better
Long-stay residents who got an antipsychotic medication — see the note below the table25.2%21.7%17.1%worse
Short-stay residents who newly got an antipsychotic medication0.0%2.2%1.4%better
Short-stay residents given the seasonal flu vaccine56.2%63.1%79.4%worse
Short-stay residents rehospitalized after admission27.7%26.1%22.6%worse
Short-stay residents with an outpatient ER visit11.8%13.9%12.0%typical
Long-stay hospitalizations per 1,000 resident days3.702.021.67worse
Long-stay outpatient ER visits per 1,000 resident days5.772.221.80worse

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

37.5% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that worse than the national rate. This is CMS’s risk-adjusted rate over 48 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

37.5%U.S. median 51.5%
Got home and stayed home
10.2%U.S. median 10.7%
Went back to hospital
41.2%U.S. median 56.6%
Met the expected recovery
0.19U.S. median 0.31
Therapy hours / resident / day
0.07hours / resident / day
Physical therapy
0.11hours / resident / day
Occupational therapy
0.01hours / resident / day
Speech therapy

Met the expected recovery: 41.2% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 34 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.19 therapist hours per resident per day in 2026Q1 — more than 20% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 38% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF37.5%CMS range 28.5–49.651.5%Oct 2022–Sep 2024worse than U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF10.2%CMS range 6.8–14.410.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge41.2%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge29.4%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge38.2%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened0.0%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization6.6%CMS range 3.5–12.57.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.091.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.41
RN hours/ resident / day
0.78
LPN hours/ resident / day
1.96
Aide hours/ resident / day
3.14
Total nurse hours/ resident / day
0.34
RN hoursweekends
72.4%
Total nursing turnover
90.9%
RN turnover

How full it usually is: this home is certified for 139 beds and averages 54.8 residents a day — about 39% occupied, or roughly 84 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.14 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.41 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.96 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.79 hrs/resident/day on weekends vs 3.29 on weekdays — 15% thinner on weekends. RN hours go from 0.43 to 0.34 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 72% is well above the national median of 45%. 1 administrator has left in the past year.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

17
deficiencies at the latest standard inspection (2024-09-06)
18
at the previous standard inspection (2023-11-21)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

This trend is not current. The most recent of these two inspections was over 2 years ago; the arrow describes what inspectors found then, not what the home is like now.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

71 citations, most serious first. The 15 most serious are shown; the remaining 56 are one tap away and print in full.

  • Actual harm · G2026-05-13 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to complete initial and weekly pressure ulcer assessments, initiate timely wound treatments, failed to provide pressure ulcer treatments, and failed to use the physician ordered treatment for one of three residents (R5) reviewed for Quality of Care on the sample list of five. These failures resulted in R5 developing one facility acquired pressure wound which deteriorated and became infected causing R5 to be hospitalized and treated for Sepsis related to a severe wound infection. Findings Include: The facility's Skin Prevention, Assessment and Treatment policy dated 5/2/25 documents the facility's policy is in place to promote a systemic approach and monitoring process for the care of residents with existing wounds and for those who are at risk for skin breakdown as well as to promote the healing of existing pressure ulcers. All residents should have their skin integrity examined thoroughly at least weekly by a licensed nurse to identify existing pressure…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2026-04-23 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to accurately transcribe and administer multiple medications per physician order. This failure affected two of three residents (R1, R2) reviewed for pharmaceuticals on the sample list of nine. This failure included multiple missed doses of an antiepileptic medication resulting in R2 having a seizure and subsequently being sent to the emergency room. Findings Include:1. R2's Hospital Discharge Instructions dated 2/24/26 documents R2 was discharged to the facility on 2/24/26 after a hospital admission for elevated phenytoin level, altered mental status and urinary tract infection. R2's previous Phenytoin medication order was discontinued and R2 was to start taking Phenytoin 300 milligrams daily at bedtime. R2's Medical Diagnoses List dated March 2026 documents R2 is diagnosed with Epilepsy.R2's Physician Orders from her stay in the facility from 2/24/26 through 3/16/26 does not include an order for Phenytoin.R2's Nursing Progress Note dated 3/11/26 documents…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2026-03-12 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to recognize and respond to a significant change in condition and delayed treatment for one resident (R1) with a known Covid diagnosis and a history of Atrial Fibrillation. This failure affects one (R1) of three residents reviewed for Resident/Patient/Client Neglect. As a result of the delayed response, R1 was sent to the local hospital and diagnosed with Acute Renal Failure, Elevated Troponin, Hyperkalemia, Dehydration, and Atrial Fibrillation with Rapid Ventricular Response. Findings include:On 3/11/26 at 9:39 a.m., R1 was observed lying in bed. R1 appeared thin and fragile, with oxygen tubing in place and the concentrator running at two liters per minute.R1's Electronic Health Record (EHR) dated 6/5/25 documents a diagnosis of Paroxysmal Atrial Fibrillation.R1's Minimum Data Set (MDS) dated [DATE] documents R1's cognition is intact.R1's Care Plan dated 6/18/25 documents R1 has a diagnosis of Atrial Fibrillation. An intervention for this…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2026-02-17 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, and interview, the facility failed to identify appropriate targeted intervention post previous fall, for a resident (R1) with severe cognitive impairment, failed to maintain a mobility device within R1's reach to prevent an unwitnessed fall, failed to initiate neurological and physical assessments post the unwitnessed fall. These failures affected one of three residents (R1) reviewed for falls on the sample list of 18. These failures resulted in a severe head injury and untreated pain.Findings include:R1's most recent Diagnoses List included the following: Carcinoma of the left Bronchus in Situ; Senile Degeneration of the Brain; Chronic Respiratory failure with Hypoxia; Hypertensive Heart Disease with Heart Failure; Chronic Kidney Disease stage IV; disorder of muscle, unspecified; unsteadiness on feet; and other lack of coordination.R1's Minimum Data Set (MDS), dated [DATE] (prior to R1's three unwitnessed falls on 10/7/25, 10/28/25, and 12/06/25 described below), documents R1's Brief…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2025-09-02 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to assess, provide timely treatment, provide complete urinary catheter care, prevent cross contamination during wound care for one (R10) resident out of four residents reviewed for Urinary Tract Infections (UTI) in a sample list of 17 residents. These failures resulted in R10 obtained a Penile wound at facility which caused pain, additional medicated treatment and additional specialty physician appointments. Findings include:R10's undated Face Sheet documents R10 admitted to the facility on [DATE] with medical diagnoses documented as Metabolic Encephalopathy, Chronic Heart Failure, Muscle Wasting and Atrophy, Need for Assistance for Personal Care, Chronic Kidney Disease, Morbid Obesity, Infection and Inflammatory Reaction due to Indwelling Urethral Catheter, Alzheimer's Disease, Obstructive and Reflux Uropathy, Retention of Urine and Urinary Tract Infection (UTI). R10's Minimum Data Set (MDS) dated [DATE] documents R10 as moderately…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-05-13 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to accurately document medication administration for one of three residents (R1) reviewed for pharmacy records on the sample list of five. Findings Include: R1's Physician Order dated 4/9/26 documents R1 was prescribed Ertapenem Sodium (antibiotic) one gram intramuscularly once per day for a Urinary Tract Infection for seven doses. R1's Medication Administration Record dated April 2026 documents R1 received the Ertapenem starting on 4/11/26 and ending on 4/18/26 for a total of eight documented doses. On 5/13/26 at 3:00 PM R1 stated he was not given one dose of his antibiotic back in April. He complained about it and the nurse on duty reported it. R1 stated he was told it had been confirmed by V2 Director of Nurses, after a medication count, that he had not received the dose on 4/13/26 and they would add a dose on the end and make sure he received all seven doses as prescribed.On 5/13/26 at 12:00 PM V2 Director of Nurses (DON) confirmed although the MAR documents eight doses were administered, it was found that staff had…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-04-23 · tag F0659 — isolated
    Provide care by qualified persons according to each resident's written plan of care.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to implement physician's orders for one of three residents (R1) reviewed for following plans of care on the sample list of nine. Findings Include:R1's Medical Diagnoses List dated April 2026 documents Hypertensive Heart and Chronic Kidney Disease with Heart Failure, Hypertension, Atrial Fibrillation, and Type II Diabetes Mellitus.R1's Minimum Data Set, dated [DATE] documents R1 is cognitively intact. R1's Physician Medication Order Sheet dated April 2026 documents a physician order for nursing to wrap R1's bilateral legs with elastic compression bandages from dorsum feet to below the knee every morning and remove at bedtime. R1's Treatment Administration Record (TAR) dated April 2026 documents between 4/1/26 - 4/23/26 there were seven missed treatments for R1's leg wraps. On 4/23/26 at 3:30 PM V2 Director of Nurses confirmed nurses need to document treatments on the TAR. V2 also confirmed nurses need to notify the doctor if residents are refusing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-02-17 · tag F0610 — failed to investigate and act on abuse reports — pattern
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to complete a thorough investigation, by failing to interview other residents/staff (R16) resident (R17), and R3 and R4 alleged verbal abuse and failed to remove the alleged perpetrator (R16) from a resident shared dining room post witnessed verbal abuse. These failures affected three of four residents, ( R3, R4, and R17) reviewed for abuse, and two additional resident (R7 and R14) on the sample list of 18.Findings include:The facility-reported incident, final State Report, dated 01/16/26 documents that on 01/10/26 at 4:40 PM an allegation of verbal abuse was identified as follows: Resident (R16) to resident (R17) verbal exchange.The same facility-reported incident includes staff witness statements; however, it does not include interviews from other residents who may have been present at that end of the dining room.On 02/06/26 at 10:20 AM, R7 stated I was in the activity room by the dining room. I overheard (R16 and R17) one day in the dining room. (R16) yelled some pretty bad words at (R17). (R17) left crying. I can't repeat…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-02-17 · tag F0628 — pattern
    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed repeatedly to provide the receiving supportive living facility complete and accurate personal identity, residents fund, Medicare and Social Security documents, and proof of purchase for a mobility device to ensure a resident continuity of care, and discharge occurred in a timely manner. This failure affected one of four residents (R2) reviewed for resident rights/discharge on the sample list of 18.Findings include:R2's most recent Diagnoses list documents the following:Diagnoses: Hemiplegia and Hemiparesis Following Cerebral Infarction Affecting Right Dominant Side, Foot Drop, Right Foot, Cerebral Infarction Unspecified, Aphasia Following Cerebral Infarction, Expressive Language Disorder, Major Depressive Disorder, Recurrent Pain Unspecified, and Unsteadiness on Feet.R2's Minimum Data Set (MDS) dated [DATE] documents R2 has no memory issues is marked (a Brief Interview of Mental Status assessment was not completed) The same MDS documents R2 and uses a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-02-17 · tag F0790 — failed to provide dental care — pattern
    Provide routine and 24-hour emergency dental care for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility repeatedly failed to ensure transportation and nursing preparation for dental appointments which resulted in a delay in dental extractions. These failures affected one of four residents (R7) reviewed for resident rights/quality of care on the sample list of 18.Findings include: R7's Minimum Data Set (MDS) dated [DATE] documents that R7 has a Brief Interview of Mental Status score of 15 out of 15, indicating no cognitive impairment.R7's Care Plan dated 11/30/25 documents the following:Dental Care: R7 has poor dentition with obvious tooth decay and some broken teeth. He consumes regular-textured food without difficulty.Will be free from mouth pain for 90 days. Date initiated: 03/10/2023.Observe for complaints of mouth pain (e.g., difficulty chewing, refusal to eat or drink, grimacing, touching or rubbing affected area of face). Date initiated: 03/10/2023.Observe for unexplained weight loss that could be caused by mouth pain. Date initiated:…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-02-17 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to notify a resident's family, physician and Hospice after a change in residents' condition, post traumatic fall. This failure affected one of three residents (R1) reviewed for falls/change in conditon, on a sample list of 18.Findings include:R1's most recent diagnoses list includes the following: carcinoma of the left bronchus in situ, senile degeneration of the brain, chronic respiratory failure with hypoxia, hypertensive heart disease with heart failure, chronic kidney disease stage IV, unspecified muscle disorder, unsteadiness on feet, and lack of coordination.R1's most recent Physician Order Sheet documents: Admit to (private company) Hospice services related to adenocarcinoma of the left lung and bronchus. Prognosis: six months or less with normal disease progression. Start date: 7/15/25.R1's Minimum Data Set (MDS) dated [DATE] documents R1's Brief Interview for Mental Status score was 5 out of 15, indicating severe cognitive impairment.R1's Fall…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-02-17 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review, the facility failed to ensure R17 was free from witnessed resident to resident emotional and verbal abuse. R17 is one of four residents reviewed for abuse on the sample list of 18.Findings include:R16's Current Physician Order Sheet (POS) documents the following diagnoses and medication: Risperidone Oral Tablet 1 MG (milligram), Give 1 tablet by mouth at bedtime to take with 0.5 mg to equal 1.5 mg. Related to Undifferentiated Schizophrenia and Bipolar Disorder, Unspecified.R16's Minimum Data Set (MDS) dated [DATE] documents R16's Brief Interview of Mental Status (BIMS) score as 15 out of 15, indicating no cognitive impairment.R17's Current POS documents the following diagnoses and medications: Sertraline HCI Oral Tablet 50 MG, Give 1 tablet by mouth one time a day, Depression Unspecified, and Aripiprazole Oral Tablet 5 MG, Give 3 tablets by mouth one time a day for Antipsychotic - Unspecified Psychosis Not Due to a Substance Or Known Physiological Condition.R17's MDS dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-02-17 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to obtain and arrange for a wheelchair replacement for a dependent resident. This failure resulted in R2's prolonged use of a wheelchair in disrepair. R2 is one of three residents reviewed for quality care and service on the sample list of 18.Findings include:R2's most recent Diagnoses List documents the following diagnoses: Hemiplegia and Hemiparesis following Cerebral Infarction affecting the right dominant side; foot drop, right foot; Cerebral Infarction, unspecified; Aphasia following Cerebral Infarction; expressive language disorder; Major Depressive Disorder; recurrent pain, unspecified; and unsteadiness on feet.R2's Minimum Data Set (MDS), dated [DATE], documents R2 has no memory issues and is marked as not having had a Brief Interview of Mental Status assessment completed. The MDS also documents R2 uses a manual wheelchair for mobility.R2's Medication Administration Record (MAR), dated December 2025, documents R2 required the following…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-02-17 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interviews, the facility failed to maintain complete and accurate medical records for two of 18 residents (R7 and R17) reviewed for accuracy of medical records on the sample list of 18.Findings include:1. R17's Minimum Data Set (MDS) dated [DATE] documents R17's BIMS score as 14 out of a possible 15, indicating no cognitive impairment.The facility reported incident, final State Report dated 01/16/26 documents that on 01/10/26 at 4:40 pm an allegation of verbal abuse was identified as follows: Resident (R16) to resident (R17) verbal exchange.There is no documentation in R17's medical record of the above resident-to-resident altercation that occurred on 01/10/26. There is no documentation that R17's crying episodes/ emotional response were being monitored.On 2/6/26 at 3:05 pm R17 stated It seems like, I have talked to a lot of people about (R16) yelling at me in the dining room. I (R17) cried and went back to my room, when he would not stop cussing at me. I thought he (R16) and I (R17)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-02 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure the dignity of one (R8) resident out of three residents reviewed for resident rights in a sample list of 17 residents. Findings include: R8's Minimum Data Set (MDS) dated [DATE] documents R8 as cognitively intact. R8's Nurse Progress Note dated 8/17/2025 at 12:24 PM documents R8 was crying, stating staff was not listening, laughing at her (R8) and stated she (R8) wanted to leave Against Medical Advice (AMA). On 8/27/25 at 10:00 AM, R8 stated on 8/13/25 she was worried about R9 since R8 heard R9 screaming so loud. R8 stated she got herself up into her motorized wheelchair and went out to the hall. R8 stated V2 Director of Nursing (DON) was yelling and laughing at her (R8) because she was concerned about R9. R8 stated R8 had an abscessed tooth on the upper Left back side in her mouth. R8 stated she woke up one day (8/17/25) and 'the whole Left side of my face was swollen out to here' (pointing to Left cheek area). R8 stated R8 was telling the staff…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
Show the remaining 56 citations
  • Potential for harm · Dcited before2025-09-02 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to protect the rights of the residents to be free from verbal/emotional abuse from staff and other residents. This failure affected seven of eight residents (R2, R4, R5, R6, R7, R9, R13) reviewed for abuse on the sample list of 17. Findings Include: 1. R2's Medical Diagnosis List dated August 2025 documents R2 is diagnosed with Epilepsy. R2's Care Plan dated 7/26/25 documents R2 has a diagnosis of Seizure Disorder. Staff are to administer medications, protect from onlookers, provide post seizure treatment, and take vital signs and do neuro checks post seizure. R2's Minimum Data Set, dated [DATE] documents R2 is cognitively intact. On 8/29/25 at 12:15 PM, R2 stated V13 Licensed Practical Nurse (LPN) often tells others that he is faking his seizures. R2 stated this makes him feel upset and mad. R2 stated he (R2) does not fake his seizures, and it is embarrassing that the nurse doesn't believe that he (R2) is dealing with seizures. R2 stated he believes V13…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-02 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to report allegations of mental abuse on two separate occasions affecting one (R8) resident from staff interactions to the State Agency timely out of three residents reviewed for Abuse in a sample list of 17 residents. Findings include:R8's Minimum Data Set (MDS) dated [DATE] documents R8 as cognitively intact. R8's Nurse Progress Note dated 8/17/2025 at 12:24 PM documents R8 was crying, stating staff was not listening, laughing at her and states she wanted to leave Against Medical Advice (AMA). On 8/26/25 at 12:10 PM, V1 Administrator was informed of an allegation of mental abuse of R8 from staff V2 Director of Nursing (DON), V14 Licensed Practical Nurse (LPN) and V20 LPN on 8/13/25. V1 stated this allegation was never reported to the State Agency. On 8/27/25 at 1:40 PM, V1 Administrator stated she was not made aware of R8's allegation of mental abuse from staff on 8/13/25 nor 8/17/25. V1 stated she was made aware through her own record review of R8 on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-02 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to effectively supervise an unalarmed and unlocked facility exit door. This failure resulted in R3, a resident with a diagnosis of Dementia, eloping unnoticed from the facility and exiting through the facility courtyard towards the facility parking lot area. The facility also failed to identify and document any root-cause for R3's elopement in their elopement investigation. R3 is one of three residents reviewed for supervision in the sample of 17. Findings include: R3's Medical Diagnosis sheet (8/27/2025) documents R3's diagnoses including Dementia, Weakness, Muscle Wasting and Atrophy, and Unsteadiness on Feet. R3's Orders sheet (8/27/2025) documents the order May be up ad-lib (at liberty) per plan of care. R3's Elopement Assessment (6/4/2025) documents R3 is cognitively impaired, independently mobile, and has the elopement risk factor of a recent mental status change. R3's Resident Assessment (6/10/2025) documents R3 has severe cognitive…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-02 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to document a resident (R3) elopement and subsequent investigation in the resident's medical record. This failure affects one resident (R3) of three reviewed for elopement in the sample of 17.Findings include:R3's Medical Diagnosis sheet (8/27/2025) documents R3's diagnoses including Dementia, Weakness, Muscle Wasting and Atrophy, and Unsteadiness on Feet. R3's Orders sheet (8/27/2025) documents the order May be up ad-lib (at liberty) per plan of care. R3's Elopement Assessment (6/4/2025) documents R3 is cognitively impaired, independently mobile, and has the elopement risk factor of a recent mental status change.R3's Resident Assessment (6/10/2025) documents R3 has severe cognitive impairment.R3's Care Plan (8/27/2025) documents R3 only requires a minimal level of staff assistance as needed for ambulation.The facility incident report (8/8/2025) documents V5 (Certified Nursing Assistant) noticed R3 walking on a sidewalk outside of the facility on 8/2/2025…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-02 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to wear the proper Personal Protective Equipment (PPE) for one (R8) resident on Enhanced Barrier Precautions (EBP) out of three residents reviewed for Urinary Tract Infections (UTI) in a sample list of 17 residents. Findings include:R8's Minimum Data Set (MDS) dated [DATE] documents R8 as cognitively intact. This same MDS documents R8 as requiring maximum assistance for toileting and moderate assistance for dressing, personal hygiene and bathing.R8's Electronic Medical Record (EMR) documents R8 is on Enhanced Barrier Precautions (EBP) due to R8 having a history of a Multi Drug Resistant Organism (MDRO) and currently has an indwelling urinary catheter. On 8/27/25 at 2:00 PM, V15 and V16 Certified Nurse Assistants (CNA) provided indwelling urinary catheter care and perineal care for R8. R8 had a sign on the wall outside her door next to the floor that read 'Enhanced Barrier Precautions' (EBP). V15 and V16 did not wear gowns when providing direct…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-09-02 · tag F0908 — failed to keep essential equipment working — isolated
    Keep all essential equipment working safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to check their medical equipment on a timely basis to ensure the medical equipment is in good working condition. The failure of maintaining the Automated External Defibrillator (AED) prevented the use of the AED during an episode of Cardiac Failure for one resident (R1) reviewed for Cardiac Failure in a sample of one. Findings include:Progress notes for R1 dated [DATE] at 7:01 PM document R1's return from the hospital to the facility with the diagnosis of Acute Respiratory Failure with Hypoxia. On [DATE] staff was sent to get V25 Registered Nurse (RN) due to R1 having an episode of not breathing and unresponsive. V25 asked staff to take R1 to his room and place him on the bed with the cardiac board behind R1's back and to obtain the cardiac cart due to R1's medical status. On [DATE] at 9:56 AM, return call from V25 RN (Registered Nurse) was received and V25 stated R1 's head was bent over and R1 still had a weak pulse and was breathing slowly. V25 asked…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-04-09 · tag F0835 — failed to run the facility competently — widespread
    Administer the facility in a manner that enables it to use its resources effectively and efficiently.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview the facility failed to maintain a professional standard of conduct, by working under the influence of alcohol. This failure had the potential to affect all 54 residents that reside in the facility. Findings include: V5, Previous Administrator EMPLOYEE CORRECTIVE ACTION FORM documents the date of offense occurred 02/18/25. The same form documents: Offense: Category I (Gross Misconduct - Immediate Discharge) Failure to follow appropriate policies or procedures that results in harm/potential harm to a team member, resident, or visitor. The same form documents: On 2/20/25, admitted to consuming alcoholic beverages on 2/18/2025, a few hours before entering the community (facility), conducting a brief round. allowing 2 (two) clinical team members, who also consumed alcohol, to conduct skills checks with staff and assist with opening a Stat Safe for a medication. V3, Assistant Director of Nursing (ADON) EMPLOYEE CORRECTIVE ACTION FORM documents the date of offense occurred 02/18/25. The same form documents: Offense: Category II (Misconduct) Third…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-04-09 · tag F0583 — failed to protect personal privacy — isolated
    Keep residents' personal and medical records private and confidential.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to protect a resident's right to privacy by posting a video of R1 in the facility, on social media. The facility also failed to protect a resident's right to privacy during wound care for R10. This failure affects two of five residents (R1 and R10) reviewed for privacy on the sample list on 17. Findings include: 1.) R1's most recent Diagnoses Sheet documents the following: Other, Alzheimer's Disease, Cognitive Communication Deficit, Parkinson's Disease Without Dyskinesia, and Generalized Anxiety Disorder. R1's Minimum Data Set (MDS) dated [DATE] documents the following: R1 had severe cognitive impairment, uses a wheelchair, and is dependent on staff for mobility. On 4/3/25 at 4:55 pm V3, Assistant Director of Nursing (ADON) stated (V12, Licensed Practical Nurse/LPN) alerted me that there was a video on social media of (R1). (V12, LPN had it on her phone. It was of two Agency CNA's (Certified Nursing Assistants), (V6, CNA) and (V7, CNA) who…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-04-09 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews and record review, the facility failed to protect the resident's right to be free from mental abuse of (R1) by V6 and V7, Agency Certified Nursing Assistants (CNA's). This failure affected one of four residents (R1) reviewed for abuse on the sample list of 17. Findings include: R1's most recent Diagnoses Sheet documents the following: Other, Alzheimer's Disease, Cognitive Communication Deficit, Parkinson's Disease Without Dyskinesia, and Generalized Anxiety Disorder. R1's Minimum Data Set (MDS) dated [DATE] documents the following: R1 had severe cognitive impairment, uses a wheelchair, and is dependent on staff for mobility. The facility email to Illinois Department of Public Health Final Report dated [DATE] documents: It was reported to leadership on [DATE] at 1:35 pm, a video was on social media showing inappropriate engagement with a resident, with 2 (two) agency CNA's (V7 and V8, Certified Nursing Assistants) from (Nurse Staffing Agency). The CNA's involved from (Nurse…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-11-12 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to correctly identify a resident prior to administering medications resulting in a resident receiving another resident's medications. This failure affects one of 12 residents reviewed for medication administration in the sample list of 14. Findings include: The Physician Order Sheet dated October 2024 documents R1's primary diagnoses as Chronic Combined Systolic (Congestive) and Diastolic (Congestive) Heart Failure, Acute Respiratory Failure with Hypoxia, and Sepsis and R1's Hospice diagnoses as Chronic Ischemic Heart Disease, Heart Failure, and Unspecified Atrial Fibrillation. R1's BIMS (Brief Interview for Mental Status) for R1's annual assessment in October 2024 documents R1 as severely impaired with decision making skills. R1's MDS (Minimum Data Set) dated October 2024 documents R1 requires a mechanical lift for transfers to his special design wheelchair and R1 requires all activities of daily living to be completed by staff to including feeding. On 10/29/24 at 8:15 AM, the facility report titled MED ERROR was completed by…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-09-06 · tag F0868 — widespread
    Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to ensure required personnel attended the quarterly Quality Assessment and Assurance (QAA) committee meetings and failed to hold (QAA) committee meetings quarterly. This failure has the potential to affect all 60 residents residing in the facility. Findings Include: The facility QA (Quality Assessment & Assurance) Meeting Members list documents the required facility leadership and staff except there is no required Infection Preventionist on the QA member list. The facility QAPI (Quality Assurance Performance Improvement) Policy plan updated January 2024 documents the following: The QAPI Program takes a systematic, comprehensive, and data-driven approach to maintaining and improving safety and quality while involving all caregivers in practical and creative problem solving. The community QAPI Program achieves the following: monitor quality/performance, find opportunities for improvement, improve performance, achieve resident/family desired outcomes, meet regulatory requirements, understand the CMS survey process and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-09-06 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to have an operational Legionella water management plan. This failure has the potential to affect all 60 residents residing in the facility. Findings include: The facility's Legionella Management Procedure documents that this procedure policy was last reviewed on 8/10/2018. This policy did not contain an assessment to identify areas where Legionella and other pathogens could grow and spread, or measures to prevent and monitor the growth of water borne pathogens. On 9/05/24 at 12:05 PM, V24 (Maintenance Director) stated he has been the facility's Maintenance Director for about four years. V24 stated V24 has not done anything with the Legionella water management plan since he started. V24 stated, Corporate has never talked to me about that. V24 stated he has never assessed the building for areas where Legionella or other pathogens could grow. V24 stated he does not have a routine to flush water lines that are not in use. On 9/05/24 at 12:08 PM, V14 (Regional Infection Preventionist) states V24 is responsible for implementing and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-09-06 · tag F0882 — widespread
    Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to ensure the Infection Preventionist completed specialized training in infection prevention. This failure has the potential to affect all 60 residents in the facility. Findings Include: The facility's Infection Control Manual dated 2019 documents, the facility will designate an Infection Preventionist, the Infection Preventionist will have completed specialized training in infection prevention and control. On 9/04/24 at 11:06 AM, V2 (Director of Nursing) states V14 (Regional Infection Preventionist) is acting as the facility Infection Preventionist until a facility nurse is trained to take over the role and is educated. On 9/04/24 at 2:16 PM, V14 stated she is the facility's Infection Preventionist, and she does not currently have a copy of her training certificate and she will try and bring it tomorrow. On 9/06/24 at 8:30 AM, V8 (Wound Nurse) stated V14 couldn't find her certificate but would be in the facility later today. On 9/06/24 at 11:00 AM, V3 (Assistant Director of Nursing) states that V14 would not be in the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-09-06 · tag F0943 — widespread
    Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to ensure staff were provided the required abuse prevention education. This has the potential to affect all 60 residents in the facility. Findings include: On 9/6/24 at 11:24 V1, Administrator /Abuse Prevention Coordinator confirmed the facility has no facility-wide documentation of staff education on abuse training to provide this surveyor. V1 stated the current new company providing management of the facility does not have access to the previous owner of the facilities education documents. The facility policy ABUSE, PREVENTION AND PROHIBITION POLICY dated as revised January 2024, documents the following: The facility's abuse prohibition program includes the following seven components: Screening, Training, Prevention, Identification, Investigation, Protection, and Reporting/Response: The facility Administrator will be designated as the facility Abuse Coordinator and will be responsible for overseeing the Abuse Prevention and Prohibition Program and directing any abuse investigation. If the Administrator is not available to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-09-06 · tag F0558 — failed to accommodate residents' needs and preferences — pattern
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to ensure that call lights were in reach for four (R28, R32, R6, and R29) of 24 residents reviewed in a sample list of 39. Findings Include: The facility's Certified Nursing Assistant's Guidebook dated 2021 documents to ensure the call light is in reach before leaving the room. 1.) On 9/03/2024 at 9:52 AM, R28 was laying in the bed. R28's call light was not in R28's reach. The call light cord was laying on the floor at the foot of R28's bed. R28's care plan dated 3/13/2023, documents R28 is a high risk for falls. This care plan includes an intervention to ensure that the call light is within reach and to encourage R28 to use it as needed for assistance. 2.) On 9/03/2024 at 10:03 AM, R32 was laying in bed. R32's call light was not in R32's reach. A bedside table was positioned up against R32's head of the bed. R32's call light was laying on the floor on the side of the bedside table furthest from the bed. On 9/06/2024 at 8:55 AM, R32 was sitting up in a wheelchair in R32's room. R32's call light was not in R32's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-09-06 · tag F0677 — failed to help fully-dependent residents with daily care — pattern
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to provide dependent residents timely assistance to eat. This failure affected seven out of seven residents (R1, R3, R29, R34, R37, R40, and R51) reviewed for dining assistance on the sample list of 39. Findings include: The facility Resident Council Meeting Minutes dated 5/03/24 documents: No CNA (Certified Nursing Assistance) at the (resident assistance) table at night (evening meal). Playing on their phones. R1, R3, R29, R34, R37, R40, and R51's current care plan document they each require physical staff assistance with dining. On 9/3/24 at 12:04 pm - 12:45 pm during dining observation, there was an approximately nine-foot, designated dining room table for resident's dependent on physical staff assistance to consume their meal. The designated table had seven residents (R1, R3, R29, R34, R37, R40, and R51) present and waiting to be assisted with dining. All seven resident meals had already been served by 12:04 pm. Each of the seven residents' food plate had the plate cover removed, and the food left open to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-09-06 · tag F0755 — failed to provide safe pharmacy services — pattern
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to hold administration of a resident's blood pressure medication per medical provider's orders. This failure resulted in R14 receiving unordered medication for an additional 23 days. This failure affects one resident (R14) of five reviewed for unnecessary medications in the sample list of 39. Findings include: R14's diagnosis list (9/4/2024) documents the diagnosis of hypertension (high blood pressure). R14's Physician Orders (printed 9/4/2024) documents R14 was ordered the medication spironolactone, 50 milligrams by mouth, once daily, beginning on 6/10/2024. On 9/3/2024 at 12:00 PM, R14 reported taking the medication spironolactone (a diuretic primarily used to treat high blood pressure) and then having low blood pressure and feeling dizzy from the medication. R14 reported also taking other blood pressure medications and recently refusing additional doses of the spironolactone after experiencing the symptoms of low blood pressure and dizziness. V5 (R14's medical provider) documented (progress notes 8/6/2024) R14 complained…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-09-06 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to protect residents' right to be free from physical abuse by another resident. This failure affected two of two residents (R44, R58) reviewed for abuse on the sample list of 39. Findings include: R58's Resident to Resident Physical Aggression Initiated form dated 8/28/24 at 03:36 am documents the following: (R58) grabbed the other resident's (R44) arm. The other resident (R44) swung empty coffee cup at other resident (R58) without making contact. Second resident (R44) received a small laceration on his rt. (right) forearm. The same form documents: Predisposing Situation Factors (box checked) Wanderer. The same form documents: Resident (R58) has Schizophrenia, Dementia with Psychosis. R58's Minimum Data Set (MDS) dated [DATE] documents R58's Brief Interview of Mental Status score of 11 of a possible 15, indicating moderate cognitive impairment. R58's same MDS documents: Indicators of Psychosis: Yes (box checked) Delusions. The same MDS…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-09-06 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to complete a thorough physical abuse investigation related to a resident-to-resident altercation. This failure affects two of two residents (R44, R58) reviewed for abuse on the sample list of 39. Findings include: The facility Alleged Physical Abuse Final report of R44 by R58 documents on 8/28/24 around 0200 the resident (R58) had an altercation with resident (R44). Per witness statements from staff and report from (R44), (R58) was unprovoked and went to (R44) who was in his wheelchair by the nurse's station heading to get coffee and (R58) grabbed (R44) (R44) right arm causing a laceration. R2 (R44) yelled and the CNA (unidentified) that was behind the nurse's station immediately got up and went to address the situation and yelled for another CNA (unidentified) to help separate the residents quickly. As CNA was approaching (R58) and (R44), (R44) began to swing his cup at (R58) in defense. There is no conclusion documented in the investigation that the facility acknowledged alleged abuse was or was not substantiated. On 9/4/24…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-09-06 · tag F0645 — isolated
    PASARR screening for Mental disorders or Intellectual Disabilities
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to request a new Level 1 PASARR within 30 days of admission for one (R32) of one resident reviewed for PASARR in a sample list of 39. Findings include: R32's Level 1 PASARR (Preadmission Screening and Resident Review) dated [DATE] documents, Your Level 1 screen shows you have evidence of serious or intellectual disability (IDD). Further PASARR is not required because you meet the criteria for an exempted hospital discharge. This means you may stay up to thirty (30) days in a Medicaid certified nursing facility without further PASARR evaluation. If you or your care provider thinks you need to stay longer than thirty (30) days, a nursing facility staff member must submit a new level 1 screen to Maximus. This must be completed by or before the 30th day after your admission to the nursing facility. There were no other PASARR screenings in R32's medical record. On [DATE] at 12:20 PM, V1 Administrator states they had not requested a new PASARR (for R32)and the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-09-06 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to identify a residents' specific behaviors necessitating anti-psychotic medication use. The facility also failed to develop, implement, and care plan non-pharmacological interventions prior to use of anti-psychotic medication. These failures affect one resident (R20) of five reviewed for unnecessary medications in the sample list of 39. Findings include: R20's Physician Orders (printed 9/5/2024) document the following anti-psychotic medication order: Risperidone (anti-psychotic medication), give a 0.25 milligram tablet orally once daily for Major Depressive Disorder with a prescription start date of 3/4/2024. R20's Care Plan (printed 9/5/2024) does not document any specific targeted behaviors, expressions of psychic distress, or non-pharmacological interventions in lieu of anti-psychotic medication use for R20. R20's quarterly assessment (1/6/2024) documents R20 does not have indicators of psychosis and does not have behaviors. On 9/5/2024 at 10:55AM, V8 denied R20 has indicators of persistent psychic distress or persistent…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-09-06 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to apply treatments as ordered by the physician and care plan interventions for two (R34 and R12) of two residents reviewed for skin condition in a sample list of 39. Findings include: 1.) On 09/03/2024 at 10:53 AM, R34 was sitting in a geriatric chair in the day room. There was a six inch long scabbed area to R34's face on the right cheek. R34 had multiple small scabbed areas to R34's arms, chest, and face. There was scattered red flaky patches on R34's skin. There was blood present under R34's fingernails. On 09/03/2024 at 12:16 PM, V21 (R34's family member) stated R34 has a history of Eczema and frequently itches and picks at R34's skin. R34's physician order dated 7/09/2024 document an order for Tacrolimus cream (topical ointment used for Eczema) twice a day for 14 days and then as needed after the 14 days. R34's medical record also includes a physician order dated 2/16/2024 to apply Calamine External lotion twice a day as needed for itching. R34's Medication and Treatment Administration Records dated July,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-09-06 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to provide catheter care in a manner that prevented cross contamination, ensure urinary collection bags were placed up off the floor, secure a residents catheter tubing, and failed to develop a catheter care plan for residents. This failure affects three (R28, R6, R29) of three residents reviewed for catheters on the sample list of 39. Findings include: 1.) On 9/4/24 at 11:22 am Certified Nurse Assistants (CNA) V10 and V11 performed catheter care on R29. R29's Physician's Order Sheet (POS) dated September 2024 documents the following for R29: Obstructive and Reflux Uropathy, Unspecified and Retention of Urine, Unspecified. The same POS has an order for R29 to have an 18 French foley catheter with a 30cc balloon which is ordered to be changed every 30 days. R29 also has a meatal tear at the tip of his penis. V10, was the CNA performing catheter care and V10 used no rinse wipes on R29. V10 cleaned around the end of the penis with a wipe and did not change the area of the wipe and proceeded to wipe down R29's shaft…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-09-06 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to prevent unnecessary use of anti-psychotic medication (Risperidone) by failing to identify and document an approved diagnosis for anti-psychotic use and failing to identify and track targeted behaviors or persistent psychiatric distress necessitating the use of anti-psychotic medication. These failures affect one resident (R20) of five reviewed for unnecessary medications in the sample list of 39. Findings include: R20's Order Summary Report (printed 9/5/2024) documents R20's diagnosis list including diagnoses of Major Depressive Disorder and Anxiety Disorder. No other psychiatric diagnoses are present on the Report. The same record does not document any diagnosis approved for use of anti-psychotic medication. R20's Physician Orders (printed 9/5/2024) document the following anti-psychotic medication order: Risperidone (anti-psychotic medication), give a 0.25 milligram tablet orally once daily for Major Depressive Disorder with a prescription start date of 3/4/2024. On 9/5/2024 at 10:55AM, V3 (Assistant Director of Nursing)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-09-06 · tag F0806 — failed to honor food preferences — isolated
    Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to honor food preferences for one of seven residents (R34) reviewed for food preferences on the sample list of 39. Findings include: R34's Minimum Data Set, dated [DATE] documents R34's Brief Interview of Mental Status score as three out of a possible 15, indicating severe cognitive impairment. R34's current Physician Order Summary Sheet documents R34's diet order as Regular diet, Mechanical Soft texture, Honey/Moderately Thick consistency (liquids). R34's undated Lunch Meal Ticket undated, documents R34 dislikes all vegetables. On 9/5/24 at 12:20 pm, V7, Certified Nursing Assistant (CNA) was feeding several residents (unidentified) at the resident assisted dining room table. R34's plate of mechanical soft meat, mashed potatoes and whole cooked cauliflower was untouched. V7 stated R34 did not like what was served, and V7, CNA had ordered R34 a grilled cheese. V7, CNA confirmed R34's diet card documents R34 does not like any vegetables. V7,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-09-06 · tag F0883 — failed to offer flu and pneumonia vaccines — isolated
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on interview and record review the facility failed to offer influenza vaccinations for one (R6) of five residents reviewed for immunizations on a sample list of 39. Findings include: The facility's Infection Prevention and Control Manual dated 09/2022 documents it is the policy of this facility that all residents will be offered influenza vaccinations. R6's immunization report documents R6 routinely received the influenza vaccination. This report documents that R6 received the influenza vaccine in 2010, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, and 2021. This report does not document that R6 received the influenza in 2022 or 2023. R6's medical record does not document that R6 was offered the influenza vaccination in 2022 or 2023. On 9/06/24 at 8:26 AM, V8 (Registered Nurse) states that they have no records for R6's influenza vaccine.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-09-06 · tag F0887 — isolated
    Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on interview and record review the facility failed to offer a vaccination booster for Covid-19 for one (R36) of five residents reviewed for immunizations in a sample list of 39. Findings Include: On 9/03/24 at 10:40 AM R36 states he has not been offered any vaccinations since admitted to the facility. R36 states he would like to receive the Covid-19 booster immunization. R36's immunization record documents R36 has not received a Covid-19 vaccination since 4/01/21. On 9/06/24 at 8:26 AM, V8 (Registered Nurse) stated the facility had a Covid-19 vaccination clinic from an outside organization in June of 2024. V8 stated R36 should have been offered a Covid-19 vaccine during the vaccination clinic, but his name was not placed on the list for the clinic. V8 stated R36 should have been on this list to receive the Covid-19 vaccination.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-06-28 · tag F0684 — failed to provide proper treatment and quality of care — pattern
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to notify the physician of a new diabetic foot ulcer, obtain a treatment order, and complete wound assessments for multiple days after the wound was found for one of three residents (R1) reviewed for diabetic ulcers in a sample list of six. Findings include: The Physician's Order Sheet (POS) dated June 2024 lists the following diagnoses for R1: Type 2 Diabetes Mellitus with Diabetic Chronic Kidney Disease and Chronic Diastolic (Congestive) Heart Failure. The Minimum Data Set (MDS) assessment dated [DATE] documents R1's mental status is moderately cognitively impaired. The same MDS documents R1 needs staff assistance for all activities of daily living to include showers. R1's 5/21/24 shower sheet states R1's right great toe has a black sore. V5 CNA (Certified Nurse Assistant) reported this information to the Charge Nurse V6, RN (Registered Nurse). R1's progress note dated 5/21/24 at 10:16 AM states Skin/Wound Note: R1 has open area to right toe and area…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-06-28 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to notify the Physician and the Power of Attorney when changes were identified for R1 relating to diabetic ulcers of R1's right great toe. R1 is one of three residents reviewed for diabetic ulcers in a sample list of six residents. Findings include: The Physician's Order Sheet (POS) dated June 2024 lists the following diagnoses for R1: Type 2 Diabetes Mellitus with Diabetic Chronic Kidney Disease and Chronic Diastolic (Congestive) Heart Failure. The Minimum Data Set (MDS) assessment dated [DATE] documents R1's mental status is moderate cognitively impaired. The same MDS documents R1 needs staff assistance for all activities of daily living and R1's showers are given to him twice a week by staff. On 5/21/24 R1's shower sheet stated R1's right great toe has a black sore. V5 CNA (Certified Nurse Assistant) reported this information to the Charge Nurse V6, RN (Registered Nurse). R1's progress note dated 5/21/24 at 10:16 AM states Skin/Wound Note: R1 has open…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-02-29 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to protect the resident's (R2) right to be free from physical abuse by another resident (R1). R1 and R2 are two of three residents reviewed for abuse in the sample of three. Findings include: R2's Diagnosis Sheet (current) includes the following diagnoses: Unspecified Fall, Fracture of the Mandible, Non-Displaced Fracture of Cervical Vertebrae two, Dementia and Anxiety. A facility report titled Final Report dated 2/23/24 documents the following summary: On 2/18/2024, while residents were awaiting breakfast in the facility dining room, resident (R1) grabbed another resident's (R2) shirt sleeve and pulled (R2) to the ground during a behavioral episode. Staff present in and near the dining room immediately intervened and separated (R1 and R2). (R1 and R2) were immediately assessed by unit Nurse (V4 Registered Nurse) and all necessary parties notified. (R2) was sent to (Hospital Emergency Department) for evaluation related to prescribed. (R2)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-02-29 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to report an injury of unknown origin/source for one (R1) of three residents reviewed for abuse in the sample of three. Findings include: R1's Diagnosis Sheet (current) includes the following diagnoses: Violent Behavior, Bipolar Disorder, Depression, Autistic Disorder and Cerebral Vascular Accident. R1's Admitting Diagnosis from the Hospital dated 12/22/23 also includes the diagnosis of Violent Behavior. R1's Progress Notes dated 1/24/24 document that Therapy reported R1's right hand as swollen and bruised. Administrator and IDT (interdisciplinary team) informed, investigation initiated. On 2/29/24 at 10:15 am, V2 Director of Nursing and V1 Administrator, confirmed that R1's injury had not been reported to the State Agency. V2 stated when I went to look at (R1's) hand I thought the injury was caused by (R1) dangling the hand between the wall and the wheelchair and hitting it on the wall. The bruise appeared to match the shape of the brake. V2 confirmed V2 did not know for sure that is what happened. No incident report for the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-02-29 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to complete and document a thorough investigation into a resident's (R1) hand injury of unknown source. R1 is one of three residents reviewed for abuse in the sample of three. Findings include: A Progress Note dated 1/24/24 documents Physical Therapy Services reporting that R1's hand is swollen and bruised. This same note documents that Administration was notified of R1's hand injury. R1's Physician Order Sheet, Care Plan and Diagnosis Sheet (current) all document R1 with Violent Behavior and Aggression. On 2/29/24 at 10:15 am, V1 Administrator stated the facility did not have a documented investigation concerning R1's hand injury. On 2/29/24 at 10:15 am, V2 Director of Nursing stated V2 looked at R1's hand and because R1 is often seen dangling the hand while using R1's wheelchair and the hand being between the wall and wheelchair she thought the bruise and swelling came from this. V2 stated the bruise appeared to be matching up to the wheelchair brake. V2 also confirmed that V2 did not know for sure this is how the injury…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-02-29 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to supervise a resident (R1) with known aggression and other inappropriate behaviors towards others while in the facility dining room. This failure resulted in R1 pulling another resident (R2) and the resident's (R2) wheelchair onto the floor. Findings include: R1's Diagnosis Sheet (current) includes the following diagnoses: Violent Behavior, Bipolar Disorder, Depression, Autistic Disorder and Cerebral Vascular Accident. R1's Admitting Diagnosis from the Hospital dated 12/22/23 also includes the diagnosis of Violent Behavior. R1's Progress Notes dated 2/18/24 document an occurrence in the dining room at breakfast with R1 pulling another resident (R2) and R2's wheelchair to the ground. On 2/29/24 at 11:05 am, V4 Registered Nurse confirmed that R1 was in the dining room at breakfast. V4 stated V4 had V4's medication cart outside the dining room behind the wall that divides the lounge from the dining area. V4 stated V4 could not see the residents in the dining room at the time the above occurrence happened with R1 and R2. On…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-11-21 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to document three compartment sink temperatures and sanitizer levels, failed to properly store and label perishable foods, and failed to maintain a sanitary kitchen environment. These failures have the potential to affect all 64 residents residing in facility. Findings include: The daily midnight census report dated 11/19/23 documents 64 residents residing in facility. 1.) The facility policy titled 'Refrigerator and Freezer Storage' revised 10/14 documents any item to be placed in the refrigerators and freezers must be covered, labeled and dated with a date-marking system that tracks when to discard perishable foods. On 11/19/23 at 8:35 AM the facility kitchen was toured with the following observations: --The reach in cooler contained a clear bag of unlabeled, sliced white deli meat (turkey) with handwritten dates '11/12/23-11/18/23' written in black marker on the bag. --The upright freezer contained a large clear bag of unlabeled, undated,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-11-21 · tag F0695 — failed to provide proper breathing / tracheostomy care — pattern
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to ensure oxygen tubing was kept off of the floor, failed to clean and store bilevel positive airway pressure (BIPAP) and continuous positive airway pressure (CPAP) machines/tubing/masks in a sanitary manner, failed to change and label oxygen tubing weekly and failed to administer the accurate amount of oxygen for seven of seven residents (R5, R13, R19, R31, R1, R28, R57) reviewed for respiratory care on the sample list of 39. Findings include: The facility's Oxygen Therapy policy dated March 2019 documents oxygen should be administered with a written physician order. Oxygen tubing/mask/cannula should be changed on a weekly basis, dated, and documented as changed on the treatment administration sheet (TAR). The facility's CPAP/BIPAP policy dated March 2013 documents CPAP and BIPAP machine circuits and filters will be cleaned weekly. 1. R5's undated Medical Diagnoses list documents R5 is diagnosed with Dementia, Congestive Heart Failure, and Diabetes. R5's Physician Order Set (POS) documents an order for oxygen at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-11-21 · tag F0758 — failed to limit and justify psychotropic drugs — pattern
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to complete psychotropic medication assessments, identify and monitor/track targeted behavioral interventions and nonpharmacological interventions, document clinical rational and orders to continue PRN (as needed) antianxiety medication, complete AIMS (Abnormal Involuntary Movement Scale) assessments, and follow up on pharmacy recommendations to attempt gradual dose reductions of psychotropic medications for five (R9, R21, R4, R54, R31) of five residents reviewed for unnecessary medications in the sample list of 39. Findings include: The Psychotropic Medication Policy revised 11/28/17 documents: It is the policy of this facility that residents shall not be given unnecessary drugs. Unnecessary drug is any drug used: 1. In an excessive dose, including duplicative therapy 2. For excessive duration 3. Without adequate monitoring 4. Without adequate indications for use. 5. In the presence of adverse consequences that indicate the drugs should be reduced or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-21 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to ensure the dignity of one (R25) resident out of one resident reviewed for Dignity in a sample list of 39 residents. Findings include: R25's undated Face Sheet documents medical diagnoses of Dementia, Age Related Physical Ability, Muscle Weakness, Chronic Congestive Heart Failure and Atrial Fibrillation. R25's Minimum Data Set (MDS) dated [DATE] documents R25 as severely cognitively impaired. This same MDS documents R25 requires assistance with personal hygiene and bathing. R25's Care Plan intervention dated 2/21/23 documents R25 is dependent on staff for personal hygiene and oral care. On 11/19/23 09:45 AM R25 was sitting in the wheelchair in his room. R25's chin had a half dollar sized dark brown area. R25's facial hair was brown in the same area with the rest of R25's facial hair being white. R25 rubbed at chin area and was not able to rub off the brown spot. On 11/19/23 at 12:30 PM R25 was sitting at the dining room table surrounded by…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-21 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to have a physician order to keep medications at bedside, identify which medications were safe to keep at bedside, and develop a plan of care for self-administration of medications for one of one residents (R57) reviewed for self-administration on the sample list of 39. Findings include: 1. On 11/19/23 at 8:27 AM, three inhalers (Ventolin, Combivent, and Symbicort), two nasal sprays (Azelastine and Fluticasone), and one unlabeled syringe of medication was sitting on top of R57's bedside table. R57 was sitting in a chair next to the table and stated those are for my breathing and my mouth sores. R57's Medication Administration Record (MAR) documents physician orders dated 6/27/23 for Azelastine HCl Nasal Solution 0.1 %, 2 sprays in both nostrils two times a day for allergies, Fluticasone Propionate Nasal Suspension 50 MCG/ACT (microgram/actuation) 2 spray in both nostrils two times a day for allergies, Ventolin HFA Inhalation Aerosol Solution…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-21 · tag F0582 — isolated
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to provide Advance Beneficiary Notices to two of three residents (R54, R57) reviewed for reviewed for Beneficiary Protection Notifications on the sample list of 39. Findings include: 1.) R54's Beneficiary Protection Notification Review documents R54's last covered Medicare day is 8/9/23, the facility/provider initiated the discharge, and R54's Medicare Part A days were not exhausted. This form documents R54 was not given an Advanced Beneficiary Notice of Non-Coverage (ABN). The explanation documented is R54 met R54's maximum potential and a recommendation that R54 continues to reside in the facility for 24-hour supervision. 2.) R57's Beneficiary Protection Notification Review documents R57's last covered Medicare day is 8/31/23, and R57 was not given an ABN. This form documents the reason as R57 met maximum potential and chose to remain in the facility. On 11/20/23 at 10:35 AM V10 Social Services Director stated V10 provides residents the NOMNC (Notice of Medicare Non-Coverage) form when residents have met their maximum…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-21 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to provide a clean, orderly, homelike environment for two of three residents (R8, R19) reviewed for Environment on the sample list of 39. Findings include: 1. R8's undated Medical Diagnoses List documents R8 is diagnosed with Schizoaffective Disorder, Dementia, Alzheimer's Disease, Epilepsy, Severe Intellectual Disability, Violent Behavior, and Anxiety Disorder. R8's Minimum Data Set, dated [DATE] documents R8 is severely cognitively impaired. On 11/19/23 at 10:07 AM R8 was seated in a reclining chair in his room. R8's room appeared very dirty with dirt and spots of blood on the floor, no bed linens on his bed, a dirty and stained mattress, dirty fall mat in the corner of the room, food debris and crust dried all over his recliner, a broken chair sitting next to his recliner, and a dirty and stained wheelchair seat cushion. 2. R19's undated Medical Diagnoses List documents R19 is diagnosed with Intellectual Disabilities, Schizophrenia,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-21 · tag F0604 — failed to not use physical restraints improperly — isolated
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to attempt to reduce the use/form of a physical restraint for one (R6) out of one resident reviewed for restraints in a sample list of 39 residents. Findings include: R6's Medical Record documents medical diagnoses of Cerebral Palsy, Scoliosis, Personal History of Non-Suicidal Self Harm, Epilepsy, Hemiplegia Affecting Right Dominant Side, Dysphagia, Profound Intellectual Disabilities and Dependence on Wheelchair. R6's Physician Order Sheet (POS) dated November 2023 documents a physician order starting 1/24/23 to attach seat belt to special wheelchair when up in wheelchair due to spastic movement secondary to Cerebral Palsy (CP). Release every two hours and as needed. R6's Care Plan documents R6 utilizes a specialized wheelchair with a halter belt attached to wheelchair. R6's Minimum Data Set (MDS) dated [DATE] documents R6 is severely cognitively impaired. This same MDS documents R6 requires total dependence on two people with total body…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-21 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to timely report an allegation of staff to resident abuse to the administrator and to the state survey agency for one of one residents (R21) reviewed for abuse in the sample list of 39. Findings include: The facility's Abuse Prevention Program dated February 2019 documents employees are to immediately report allegations of abuse/mistreatment to a supervisor and to the administrator. This policy documents a written report of the allegation will be submitted to the Illinois Department of Public Health (IDPH). This policy documents to report reasonable suspicions of crime that result in serious bodily injury or sexual abuse within two hours after forming the suspicion, otherwise the report must be made within 24 hours. This policy does not include reporting to IDPH within two hours of the allegation. R21's Social Service Note dated 8/2/2023 at 9:00 AM documents the following: A dayshift Certified Nursing Assistant (V17 CNA) reported that R21 told V17 that a 3rd shift staff member took R21's call light away, turned off R21's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-21 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to thoroughly investigate and thoroughly document an abuse allegation for one (R21) of one resident reviewed for abuse in the sample list of 39. Findings include: The facility's Abuse Prevention Program dated February 2019 documents the investigator will obtain a copy of any documentation relative to the incident and follow the Resident Protective Investigative Procedures. This policy documents the final report will include the original allegation including the date, time, location, the specific allegation, by whom, and witnesses; facts determined during the investigation including a review of the resident's medical record and interviews with witnesses. A summary of all interviews conducted, including names, should be attached to the final investigation report. This policy documents the investigative procedures include reviewing written reports, interviewing the person who reported the incident, interviewing staff who had contact with the resident during the time of the alleged incident, and interviewing other residents who…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-21 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to develop a care plan for smoking, anticoagulants and the use of psychotropic medications for three (R57, R21, and R9) of 24 residents reviewed for care plans on the sample list of 39. Findings include: The facility's Comprehensive Care Plan policy with a revision date of 11/1/17 documents the components of the Comprehensive care plan will include, e. Care Plan - plan of care describing a need/problem, and indicating approaches/interventions to be instituted to assist the Resident in maintaining/receiving care in relation to the need/problem. This policy also documents that the Comprehensive Care Plan shall strive to describe the resident's medical, nursing, physical, mental, and psychosocial needs and preferences. 1. On 11/19/23 at 8:25 AM, R57 had a pack of cigarettes and a lighter on a bedside table. R57 stated R57 smokes cigarettes and is allowed to keep them in the room. R57's care plan with a revision date of 10/13/23 did not contain a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-21 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to ensure a resident's record identified the hospice company, included active hospice orders, and included hospice in the care plan for one (R1) of one residents reviewed for hospice in the sample list of 39. Findings include: R1's Active November 2023 Physician Orders do not include orders for hospice or identify the hospice company. R1's electronic medical record did not contain a care plan. R1's care plan dated as reviewed 5/17/23, provided by V2 Director of Nursing, documents R1 has a signed Do Not Resuscitate Order and as of February 2023 R1 receives hospice/end of life care. This care plan does not identify which hospice company and contact information, hospice admitting diagnoses, or coordination of hospice services for symptom management. On 11/19/23 at 9:43 AM V5 Registered Nurse stated R1 is on hospice care and receives hospice visits two to three times per week. V5 stated V5 thinks R1 is on hospice for cardiac diagnoses. On 11/20/23 at 11:35 AM V9 Licensed Practical Nurse stated V9 usually puts the hospice form…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-21 · tag F0687 — failed to care for feet properly — isolated
    Provide appropriate foot care.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure residents received foot care including toenail care for one of one resident (R8) reviewed for Foot Care on the sample list of 39. Findings include: The facility's undated Nail Care policy documents staff will keep residents' nails clean and trimmed. R8's undated Medical Diagnoses List documents R8 is diagnosed with Schizoaffective Disorder, Dementia, Alzheimer's Disease, Epilepsy, Severe Intellectual Disability, Violent Behavior, and Anxiety Disorder. R8's Minimum Data Set, dated [DATE] documents R8 is severely cognitively impaired. On 11/19/23 at 10:07 AM R8 was sitting in his recliner with bare feet. R8's feet were dry and scaly and his toenails were extremely long and dirty. On 11/19/23 at 2:37 PM V2 Director of Nurses stated although R8 has behaviors and can become combative with care, staff should still care for R8's feet and nails. R8 should not have toenails that long. On 11/20/23 at 11:50 AM V2 Director of Nurses confirmed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-21 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to report a fall to the resident representative, implement post fall interventions, document post fall interventions on the care plan, complete fall risk assessments, and investigate a bruise to identify root cause and interventions. These failures affect two (R28, R49) of seven residents reviewed for accidents in the sample list of 39. Findings include: 1.) On 11/19/23 at 8:42 AM R28 stated R28 does not like R28's wheelchair, it's uncomfortable, and R28 has a bruise on R28's shoulder from the wheelchair. R28 stated R28 has told staff that R28 does not like R28's wheelchair, but nothing has been done. R28 was slouched down in R28's wheelchair. On 11/20/23 at 11:16 AM R28 was slouched down in R28's wheelchair with R28's head resting on the top of the cloth backing of the wheelchair. V18 Certified Nursing Assistant (CNA) stated R28's bruise has been there for 5 days and R28 requires one person assistance for transfers. V18 pulled up R28's shirt…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-21 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure a resident's urinary catheter bag was stored off the floor, failed to obtain orders for a resident's urinary catheter and failed to document urinary catheter care for two of three residents (R8, R21) reviewed for urinary catheters on the sample list of 39. Findings include: The facility's Catheter Care policy dated February 2018 documents catheter care is to be provided on a daily basis and as needed to all residents who have an indwelling catheter to reduce the risk of infection. 1. R8's undated Medical Diagnoses List documents R8 is diagnosed with Schizoaffective Disorder, Dementia, Alzheimer's Disease, Epilepsy, Severe Intellectual Disability, Violent Behavior, and Anxiety Disorder. R8's Physician Order Sheet (POS) documents an order for a urinary catheter to bedside drainage. R8's Minimum Data Set, dated [DATE] documents R8 is severely cognitively impaired. On 11/19/23 at 10:07 AM R8 was sitting in his recliner chair, R8's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-21 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation, interview, and record review the facility failed to date an insulin pen and bottle when opened for two (R26, R15) of 12 residents reviewed for insulin on the sample list of 39. Findings include: The facility's Procurement and storage of medications policy with a revision date of 3/16/23 documents, 7. All medications containers shall be labeled with the date opened by the person breaking the container seal. 1. On 11/21/23 at 8:53 AM, the east hall medication cart contained one Lantus insulin pen for R26. The insulin pen was not dated with an open date. At that time, V9 Registered Nurse confirmed that the insulin pen had been used but not dated when opened. 2. On 11/21/23 at 8:54 AM, the east hall medication cart contained one bottle of Lantus insulin for R15. This insulin bottle was not dated when the bottle was opened. At that time, V9 Registered Nurse confirmed that the bottle was not dated and stated the bottle was delivered on 10/19/23 so it would be over 30 days since delivered.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-21 · tag F0791 — failed to provide routine dental services — isolated
    Provide or obtain dental services for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to provide routine dental care for one of one resident (R13) reviewed for dental services on the sample list of 39. Findings include: The facility's undated Dental Services policy documents the facility must offer access to necessary routine and emergency dental services to maintain resident dental health. R13's undated Medical Diagnoses list documents R13 is diagnosed with Morbid Obesity, Congestive Heart Failure, Obstructive Sleep Apnea, Emphysema, Paraplegia, and Diabetes. R13's Minimum Data Set, dated [DATE] documents R13 is cognitively intact, has cavities and broken natural teeth, has mouth/facial pain and difficulty chewing, and requires extensive assistance of one person for personal hygiene including brushing his teeth. On 11/19/23 at 10:13 AM R13's teeth were rotting, broken off, or missing entirely. On 11/19/23 at 10:15 AM R13 stated he needs dentures however has only seen a dentist at the facility once since admission. R13 stated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-21 · tag F0804 — failed to serve food at safe, palatable temperature — isolated
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review the facility failed to serve palatable food for three of three residents (R59, R50, R12) reviewed for palatability of food on the sample list of 39 residents. Findings include: The facility Resident Council Minutes dated 9/1/23 documents new business Meal of the Month: Did not like the hamburgers. They were overcooked. The facility Grievance/Complaint Report dated 10/2/23 documents (V22) (R59's) family member reported (R59) was served burnt grilled cheese at lunch time meal. (V22) stated this is unacceptable and it should have not made it out of the window for anyone. On 11/19/23 12:25 PM R50 stated The food here is awful. It is either raw or burnt or cold. Even when I ask them to heat something it still comes back cold and awful. It is like they don't even have a cook here or anything. The facility Week Two Menu documents 11/20/23 lunch meal as Salisbury steak with gravy, baked potato with margarine, peas and frosted pumpkin bar. On 11/20/23 at 12:45 PM Dietary Staff were serving pumpkin bars with butter cream icing to residents…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-09-28 · tag F0583 — failed to protect personal privacy — widespread
    Keep residents' personal and medical records private and confidential.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to maintain residents' rights to receive unopened packages delivered to residents in the facility. This failure has the potential to affect all 63 residents residing in the facility. Findings include: The facility Grievance/Complaint log (2023) documents R1 made a complaint related to packages on 9/20/2023. The facility Grievance/Complaint Report form (9/20/2023) documents R1 made a complaint to the facility about resident packages being opened with staff presence. The same record documents re-education was provided to R1 about mail release and appropriate items coming in/out of facility to be monitored by staff. R1's comprehensive assessment (7/13/2023) documents R1 is cognitively intact and capable of making decisions about all areas of R1's life. On 9/26/2023 at 1:36PM, R1 reported facility staff had been opening R1's packages delivered to the facility without R1's permission to check for contraband. R1 reported the facility practice has evolved and R1 is now only allowed to receive unopened packages if R1…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-11-18 · tag F0623 — isolated
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to provide Transfer and Discharge Notices to residents (R316, R26, R23) and their representatives when being discharged to the hospital. R316, R26 and R23 are three of three residents reviewed for hospitalizations in the sample list of 23. Findings include: 1.) R316's Facility Census Sheet's dated July 2022, September 2022 and October 2022 document R316 being in the hospital on the following three occasions: 7/27/22 through 7/29/22 and returning to the facility on 7/30/22, 9/23/22 through 10/2/22 and returning to the facility on [DATE] and again hospitalized [DATE] through 10/6/22, returning to the facility on [DATE]. R316's Nursing Notes dated 7/27, 9/23 and 10/5/22 do not document R316 and R316's representative being given a Transfer/Discharge Notice. There are no documented Transfer/Discharge Notice forms in R316's medical record. 2.) R26's Facility Census Sheet dated August 2022 documents R26's status as being in the hospital 8/18/22 and returning to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-11-18 · tag F0625 — isolated
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to provide written Bed Hold Notices to residents (R316, R26, R23) and their representatives when being transferred to the hospital. R316, R26 and R23 are three of three residents reviewed for Hospitalizations in the sample list of 23. Findings Include: 1.) R316's Facility Census Sheet's dated July 2022, September 2022 and October 2022 document R316 being in the hospital on the following three occasions: 7/27/22 through 7/29/22 and returning to the facility on 7/30/22, 9/23/22 through 10/2/22 and returning to the facility on [DATE] and again hospitalized [DATE] through 10/6/22, returning to the facility on [DATE]. R316's Medical Record does not contain Bed Hold Notices for R316's admittance to the hospital on 7/27/22, 9/23/22 and 10/5/22, nor is there documentation a Bed Hold Notice was given. 2.) R26's Facility Census Sheet dated August 2022 documents R26's status as being in the hospital 8/18/22 and returning to the facility on 8/19/22. R26's Medical…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-11-18 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observation and interview the facility failed to obtain Physician orders for diagnosis, care and changes for R53's Urinary Catheter for one (R53) resident out of two residents reviewed for Urinary Catheters in a sample list of 23 residents. Findings include: R53's Physician Order Sheet (POS) dated November 1-30, 2022, does not document a medical diagnosis for R53's Urinary Catheter. R53's Care Plan dated 7/15/22 documents a focus area of Alteration in Bladder Elimination with Indwelling Catheter. R53's Minimum Data Set (MDS) dated [DATE] documents R53 as being cognitively intact. This same minimum data set (MDS) documents R53 as having an indwelling urinary catheter. R53's Treatment Administration Record (TAR) dated November 1-30, 2022, does not document a physician order for R53's Urinary Catheter size nor date to change. On 11/15/22 at 12:30 PM R53 was wheeling self in the wheelchair down the hallway with a Urinary Catheter drainage bag hanging from bottom of the wheelchair. On 11/18/22…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2022-11-18 · tag F0577 — widespread
    Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation, interview and record review, the facility failed to honor residents' right to examine survey results by failing to place the survey book in a location readily accessible to residents. This failure affects all 56 residents residing in the facility. Findings include: On 11/17/22 at 10:15 am, residents residing in the facility (R21, R38, R4 and R44) participating in the group interview, all stated they did not know where the survey results book could be found. The facility's survey results book was located on top of a cabinet between the business office and the Administrator's office. There was no copy of the survey book located in the nursing units nor any signage to indicate where the survey results book could be found. On 11/17/22 at 10:35 am, V1, Administrator, stated, The survey book is usually on the green table next to the wall, it shouldn't be on top of the cabinet. I don't know how the book got there. The facility's Resident Census and Conditions of Residents dated 11/15/22 documents 56 residents reside in the facility.

    Resident Rights Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$75,785 in federal fines across 2 penalties. 1 Medicare payment denial on record.

  • $59,850 — penalty dated 2026-04-23
  • $15,935 — penalty dated 2026-02-17
  • Medicare payment denial — starting 2025-10-01 for 45 days

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to STERN CONSULTANTS — 22 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 1 of 52.5-1.5 vs chain
Health inspection 1 of 52.4-1.4 vs chain
Staffing 1 of 52.2-1.2 vs chain
Quality measures 2 of 53.8-1.8 vs chain
The other 21 homes this chain runs (chain average 2.5★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
BSF FAMILY HOLDINGS LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST; ADP OF THE SNF11%since 01/01/2026
NIMBLE NAVIGATOR PARTNERS LLCOrganizationDIRECT OWNERSHIP INTERESTsince 01/01/2026
BSF 2025 FAMILY TRUSTOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST; ADP OF THE SNF6%since 01/01/2026
COM FAMILY TRUSTOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST; ADP OF THE SNF12%since 01/01/2026
TLM FAMILY TRUSTOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST; ADP OF THE SNF12%since 01/01/2026
FRIEDMAN, BENJAMINIndividualINDIRECT OWNERSHIP INTEREST; CORPORATE DIRECTOR; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 01/01/2026
MILLMAN, CHAIMIndividualINDIRECT OWNERSHIP INTEREST; CORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 01/01/2026
SHEPS, BORUCHIndividualMANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 01/01/2026
ZAMAN, ASADIndividualMANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 01/01/2026
ETN FAMILY HOLDINGS LLCOrganizationOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 01/01/2026
TLCO HOLDINGS LLCOrganizationOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 01/01/2026
ERBLICH, AVRAHAMIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 01/01/2026
GILSTRAP, KRISTIIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 01/01/2026
MCGILL, JAMESIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 01/01/2026
PLEW, ANDREAIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 01/01/2026
BF16 FAMILY TRUSTOrganizationADP OF THE SNFsince 01/01/2026
CHARLESTON SNF PROPCO LLCOrganizationADP OF THE SNFsince 01/01/2026
E NEWHOUSE FAMILY TRUSTOrganizationADP OF THE SNFsince 01/01/2026
STERN THERAPY CONSULTANTS LLCOrganizationADP OF THE SNFsince 01/01/2026
T NEWHOUSE FAMILY TRUSTOrganizationADP OF THE SNFsince 01/01/2026
STERN, BEZALELIndividualADP OF THE SNFsince 01/01/2026

CMS files one row per role, so the 41 rows in the source record cover these 21 parties — each is shown once here with every role it holds. Nothing is omitted.

12 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$5.2M
Net patient revenuemost recent cost report
-1.4%
Operating marginrevenue minus expenses
$589K
Related-party expense11% of expenses
Who pays — share of resident-days
Medicaid 71%Medicare 8%Other / private 21%

About 71% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $589K paid to related parties — landlords or management companies under common ownership — equal to about 11% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$232per resident / day
operating cost
$7,047per month
≈ monthly operating cost
$229per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in IL

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Illinois Medicaid page.

Typical monthly cost in Illinois
$8,304/mo
Nursing home (semi-private)
$9,216/mo
Nursing home (private)
$6,219/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 145636. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2024-09-06, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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