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Marshall Rehab & Nursing

410 North Second Street, Marshall, IL 62441 · For profit - Partnership · 75 certified beds · (217) 826-2358 Medicare & Medicaid certified

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Flagged for abuseBehavioral-health or dementia-care citation — no harm found (F0744)1 Medicare payment denial
Insights

This home has serious findings on its record. Read them closely before you consider it.

Worth asking about
  • CMS has flagged it for abuse
  • it has abuse, neglect, or exploitation citations (F0600, F0603) — most recent Nov 2025
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0607, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • a high number of inspection citations overall (43) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • its independent health-inspection rating is low (2/5)
  • its payroll-based staffing rating is low (2/5)
  • its facility-reported quality-measure rating is low (2/5)
  • about 20% of its spending goes to commonly-owned related companies
  • its last standard health inspection was over 2 years ago — the star rating may not reflect current conditions

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

2/5
CMS overall
2 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 2 of 5
Quality measuresSelf-reported by the facility 2 of 5

Location & what’s nearby

Hospital
★★★ 3/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
76 W Springhill Dr · (812) 299-2020 · Call to confirm hours
Pharmacy
813 N 2nd St · (217) 826-6374 · Call to confirm hours
Grocery
Walmart1.7 mi
108 Kyden Dr · (217) 826-8061 · Call to confirm hours
Park
Mill Creek Lk · Typically dawn to dusk
Place of worship
413 N 2ND St · (618) 637-2660

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 2 of 5
Long-stay residentspeople who live here 4 of 5
Short-stay residentsrehab / post-hospital 1 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 3 to 2 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating2★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased9.7%13.4%15.4%better
Long-stay residents who lose too much weight8.2%6.3%5.4%worse
Long-stay residents with a catheter left in their bladder0.0%0.9%0.9%better
Long-stay residents with a urinary tract infection0.0%1.5%2.0%better
Long-stay residents with depressive symptoms77.1%54.2%6.5%worse than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury3.2%3.1%3.3%typical
Long-stay residents whose ability to walk worsened24.7%14.3%16.1%worse
Long-stay residents on antianxiety or hypnotic medication38.6%18.3%18.9%worse
Long-stay residents given the seasonal flu vaccine89.8%91.8%95.3%typical
Long-stay residents with pressure ulcers3.8%4.8%4.7%better
Long-stay residents with worsening bladder/bowel control22.1%20.6%21.2%typical
Long-stay residents who got an antipsychotic medication — see the note below the table14.7%21.7%17.1%better
Short-stay residents who newly got an antipsychotic medication1.0%2.2%1.4%better
Short-stay residents given the seasonal flu vaccine73.9%63.1%79.4%typical
Short-stay residents rehospitalized after admission21.8%26.1%22.6%typical
Short-stay residents with an outpatient ER visit18.3%13.9%12.0%worse
Long-stay hospitalizations per 1,000 resident days1.552.021.67typical
Long-stay outpatient ER visits per 1,000 resident days1.702.221.80typical

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

50.7% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 87 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

50.7%U.S. median 51.5%
Got home and stayed home
13.8%U.S. median 10.7%
Went back to hospital
25.0%U.S. median 56.6%
Met the expected recovery
0.42U.S. median 0.31
Therapy hours / resident / day
0.21hours / resident / day
Physical therapy
0.10hours / resident / day
Occupational therapy
0.11hours / resident / day
Speech therapy

Met the expected recovery: 25.0% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 20 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.42 therapist hours per resident per day in 2026Q1 — more than 72% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 3% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF50.7%CMS range 39.2–57.751.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF13.8%CMS range 9.9–17.410.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge25.0%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge25.0%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge25.0%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified71.8%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened7.7%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization11.1%CMS range 7.5–15.97.1%Oct 2023–Sep 2024worse than U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.241.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.66
RN hours/ resident / day
0.74
LPN hours/ resident / day
2.38
Aide hours/ resident / day
3.78
Total nurse hours/ resident / day
0.33
RN hoursweekends
40.0%
Total nursing turnover
33.3%
RN turnover

How full it usually is: this home is certified for 75 beds and averages 53.9 residents a day — about 72% occupied, or roughly 21 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.78 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.66 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.38 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.07 hrs/resident/day on weekends vs 4.06 on weekdays — 24% thinner on weekends — a notable drop. RN hours go from 0.80 to 0.33 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 40% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

12
deficiencies at the latest standard inspection (2024-04-12)
4
at the previous standard inspection (2023-06-02)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

This trend is not current. The most recent of these two inspections was over 2 years ago; the arrow describes what inspectors found then, not what the home is like now.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

43 citations, most serious first. The 10 most serious are shown; the remaining 33 are one tap away and print in full.

  • Potential for harm · Fcited before2026-06-12 · tag F0921 — failed to keep a safe, functional, sanitary building — widespread
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to provide and maintain a safe, functional, sanitary and comfortable environment. This failure has the potential to affect all 53 residents residing in the facility. Findings Include: The Environmental Services Homelike Environment policy dated 12/27/23 documents the facility supports the residents to live in a homelike environment. Housekeeping and maintenance services are necessary to maintain a sanitary, orderly, and comfortable interior. The Resident Rights Policy and Procedure dated 2026 documents each resident has the right to a safe, clean, comfortable, and homelike environment, including but not limited to receiving treatment and supports for daily living safely. On 6/12/26 at 12:05 PM, R9 stated the shower rooms are pretty bad most of the time and need cleaned and repaired. On 6/12/26 at 12:20 PM, Shower Room C/D had a black substance all over the shower tile, a rusty register, a shower head that was constantly dripping, hair clogging the shower drain, and a broken vanity cabinet with trash all under…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2026-02-25 · tag F0804 — failed to serve food at safe, palatable temperature — widespread
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review the facility failed to ensure resident meals are palatable. This failure has the potential to affect all 58 residents residing in the facility.Finding include:The Facility Daily Midnight Census documents 58 residents reside in the facility.The Facility Grievance concern dated 12/1/25 documents the food was 'cold'. On 2/24/26 at 1:00 PM, Resident meal trays were sitting in the main dining room with more than half of the food left on each of twelve trays.On 2/25/26 at 12:55 PM, Resident meal trays were sitting in the main dining room with more than half of the food left on each of fifteen trays.On 2/25/26 at 1:15 PM, the facility provided a test tray. V8 Certified Dietary Manager (CDM) obtained the temperature of the beef stew at 132 degrees Fahrenheit. The beef stew and mixed vegetables did not taste warm.On 2/24/26 at 1:00 PM, R11 stated his meal was cold. R11 stated his food looked like 'slop' and would not serve it to anyone he cared about. R11 stated the food is always cold and does not taste good. R11 stated the food is…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2026-02-25 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review the facility failed to prevent cross contamination during meal service. This failure has the potential to affect all 58 residents residing in the facility.Findings include:The Facility Daily Midnight Census documents 58 residents reside in the facility.On 2/25/26 at 11:10 AM, the facility kitchen air conditioning unit hanging on the inside of the facility kitchen was dripping water onto the dishwashing area and onto the floor splashing over three to four feet to the food service area. On 2/25/26 at 11:40 AM, V8 Certified Dietary Manager (CDM) accidentally knocked the resident paper meal tickets off of the counter during meal service. V8 used gloved hands to pick up all the food service paper tickets that had spread over a three to four foot area on the kitchen floor. V8 CDM then placed the meal tickets back on the corner of the warmer counter. V22 [NAME] was also present when this occurred and assisted in picking up the meal tickets. V22 [NAME] then took the pile of contaminated meal tickets and placed them on resident meal trays to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-02-25 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to prevent cross contamination during wound care for one (R10) resident out of three residents reviewed for wounds in a sample list of 13 residents.Findings include:R10's Minimum Data Set (MDS) dated [DATE] documents R10 as moderately cognitively intact. This same MDS documents R10 requires assistance with toileting and personal hygiene.R10's Physician Order Sheet (POS) dated February 2025 documents a physician order starting 2/23/26 to apply a Hydrocolloid dressing to R10's Coccyx area every other day.R10's Wound Progress Note dated 2/23/26 documents R10's open area on R10's Coccyx as Moisture Associated Skin Dermatitis (MASD). On 2/25/26 from 9:00 AM-1:00 PM, R10 sat up in R10's wheelchair without being provided incontinence care. On 2/25/26 at 2:35 PM, V11 Licensed Practical Nurse (LPN) and V23 LPN completed wound care for R10. V11 LPN gathered the necessary supplies of gauze, dressing, scissors and wound cleanser by holding them against…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-02-25 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to prevent cross contamination during incontinence care for one (R6) resident out of three residents reviewed for incontinence care in a sample list of 13 residents.Findings include:R6's Minimum Data Set (MDS) dated [DATE] documents R6 as cognitively intact. This same MDS documents R6 requires assistance with toileting and personal hygiene.On 2/24/26 at 1:50 PM V5 and V6 Certified Nurse Aides (CNA) completed incontinence care for R6. R6's bedside table was not disinfected prior to V5 placing clean dry washcloths on the bedside table. V5 CNA repeatedly used both gloved hands to provide front perineal care, then used both contaminated hands to obtain and wring out a washcloth that was sitting in a basin of warm water. After V5 CNA completed front incontinence care, R6 was assisted to R6's left side. R6 stated 'Oh! I am going again'. As R6 was urinating again, V5 CNA used the contaminated incontinence brief to 'catch' R6's urine. V5 CNA did not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-01-03 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to consistently provide hot meals to residents receiving room trays for five residents (R2, R4, R5, R6, and R7) of five reviewed for dietary services on a sample list of six. Findings include:The facility's Food Temperatures Policy dated 12/30/24 documents that food will be stored in accordance with local, state, and federal guidelines. The Policy Interpretation and Implementation section documents that food stored hot will be kept at 135 degrees Fahrenheit or above; food will be cooked to the appropriate internal temperature per regulations; the temperature of food items will be checked prior to service to the resident and as frequently as necessary when being stored hot for service; and hot foods being reheated will be reheated to 165 degrees Fahrenheit or above for at least 15 seconds.On 12/30/25 at 12:50 PM, a test tray was provided containing a fish fillet (with half of the breading missing on the bottom side), California blend vegetables, bow tie…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-11-25 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to protect a resident's right to be free from physical abuse by another resident. This failure affects two residents (R1, R2) of four reviewed for abuse in the sample of four.Findings include: The facility's Resident's Right to Freedom from Abuse, Neglect, and Exploitation Policy and Procedure (2025) documents residents have the right to be free from abuse, neglect, misappropriation of their property, and exploitation. The facility Final Report (undated) documents R1 and R2 were roommates and had a verbal argument on 9/19/2025 followed by R1 striking R2 in the face. On 11/25/2025 at 1:07PM, R2 reported having an argument about politics with R1 in their room on 9/19/2025. R2 reported telling R1 why don't you just hit me? and repeatedly asked R1 to hit R2. R2 reported R1 then approached R2 and began striking R2 in the jaw. On 11/25/2025 at 2:52PM, V4 (Housekeeper) reported being nearby R1 and R2's room and hearing the above altercation. V4 reported entering their room and observing R1 hitting R2 and immediately separating the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-05-07 · tag F0600 — failed to protect residents from abuse and neglect — pattern
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to protect the residents right to be free from physical abuse for four (R1, R2, R3, R4) of four residents reviewed for physical abuse from a total sample list of nine residents reviewed for abuse. Findings include: The facility provided Resident Right to Freedom from Abuse, Neglect, and Exploitation Policy and Procedure dated 2025 documents the facility's residents have the right to be free from abuse, neglect, misappropriation of their property, and exploitation with the purpose to facilitate efforts to prevent, detect, treat, intervene in, and prosecute elder abuse, neglect, and exploitation and to protect elders with diminished capacity while maximizing their autonomy and their right to be free of abuse, neglect, and exploitation. 1.) R1's undated diagnosis sheet documents diagnoses of Major Depressive Disorder, Anxiety Disorder, Alzheimer's Disease, and Dementia with Psychotic Disturbance. R1's progress notes dated [DATE] document that R1 died at the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-05-07 · tag F0744 — failed to care for residents with dementia — isolated
    Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to provide effective dementia treatment and services for one (R4) of four residents reviewed for dementia care from a total sample list of nine residents. Findings include: R4's undated diagnosis sheet documents diagnoses of Dementia, Psychosis and Depression. R4's resident census documents admission to the facility on 2/1/22. R4's Minimum Data Set, dated [DATE] documents R4 is severely cognitively impaired. R4's progress notes dated 4/17/25 document an altercation between R4 and another resident. On 5/7/25 at 9:35AM, V3 Registered Nurse stated that R4 is alert to herself only and that she touches everyone when she is out of bed. On 5/7/25 at 9:37AM, V4 Certified Nursing Assistant stated that R4 touches people on the arms. On 5/7/25 at 9:57AM, V5 Certified Nursing Assistant stated that R4 moves throughout the facility and touches arms but not everyone likes it. On 5/7/25 at 9:46AM, R6 stated, She has touched me before and I punched her. I asked her seven…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-04-01 · tag F0609 — failed to report abuse allegations — pattern
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview the facility failed to recognize and report reasonable suspicion of a crime to a law enforcement agency, related to physical abuse of R3 by R2 and R4, and failed to recognize and report suspicion of a crime to a law enforcement agency of an allegation of sexual abuse of R1 by V4, R1's Visitor. These failure affects four (R1,R2,R3,R4) of five residents reviewed for abuse on the sample list of eight. Findings include: The facility facsimile Incident Report Form - IDPH ( Illinois Department of Public Health) Notification) dated 2/23/25 signed by V1, Administrator/Abuse Prevention Coordinator documents: The facility received an allegation of physical abuse that R2 struck R3. The same form documents the police were not notified. As part of this investigation V6, Licensed Practical Nurse witness statement documents V6 observed R2 hit R3 in the face leaving a red mark on R3's cheek. The facility facsimile Incident Report Form - IDPH ( Illinois Department of Public Health) Notification) dated 2/24/25 signed by V1, Administrator/Abuse Prevention…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
Show the remaining 33 citations
  • Potential for harm · Dcited before2025-04-01 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to protect residents' right to be free from physical abuse of R3 by R2 and R4. This failure affects three (R2,R3,R4) of five residents reviewed for abuse on the sample list of eight. Findings include: 1.) R3's Minimum Data Set (MDS) dated [DATE] documents R3's Brief Interview of Mental Status (BIMS) score of two out of a possible 15 indicating, severe cognitive impairment R2's Brief Interview of Mental Status (BIMS) assessment dated [DATE] documents R2 has a score of 15 out of a possible 15, which indicates no cognitive impairment. The facility Illinois Department of Public Health (IDPH) Final Report Incident Date: 2/23/2025 signed by V1, Administrator/Abuse Prevention Coordinator, documents the following: Summary; Received report that (R2) resident, struck (R3) resident. They were immediately separated without any apparent injuries (right cheek injury documented below) . R2's Nursing Progress Note dated 02/23/2025 at 12:30 pm, and signed by…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-04-01 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to remove R2, the perpetrator of physical abuse, from direct access with R2's vulnerable, dependent, non-verbal roommate R6. This failure affects two (R2,R6) of five residents reviewed for abuse on the sample list of eight. Findings include: R2's Brief Interview of Mental Status (BIMS) assessment dated [DATE] documents R2 has a score of 15 out of a possible 15, which indicates no cognitive impairment. R3's Minimum Data Set (MDS) dated [DATE] documents R3's Brief Interview of Mental Status (BIMS) score of two out of a possible 15 indicating, severe cognitive impairment R6, MDS dated [DATE] documents R6 has severe cognitive impairment and is totally dependent of staff for all activities of daily living and does not ambulate R6's Diagnoses List last updated 01/16/25 documents the following: Cerebral Palsy, Quadriplegia, Unspecified, Metabolic Encephalopathy, Adjustment Disorder With Anxiety, Major Depressive Disorder Recurrent, Unspecified, and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-01 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to maintain complete and accurate medical records for two (R3,R4) of five residents reviewed for abuse on the sample list of eight. Findings include: 1.) R2's Nursing Progress Note dated 02/23/2025 at 12:30 pm, and signed by V6, Licensed Practical Nurse (LPN), documents the following: Note Text : Resident has been up to the nursing desk several times calling (V20, Family Member) and (V22, Family Member). No one answered the phone. Resident (R2) is becoming angry. Another resident sitting buy (by) the assignment board (R3), and he (R2) became physically aggressive with her (R3). Separated the two (R2 and R3). Assessed resident (R3) for any injuries, she has a red mark on her right upper cheek. Took v/s (vital signs) and assisted her to bed to relax. The DON (Director of Nursing) and the Administrator (V1, Abuse Prevention Coordinator) was (were) notified. R3's Nursing Progress Note dated 02/23/2025 at 5:24 pm is the only documentation in R3's chart that refers to R3's reddened facial area and does not mention the physical abuse…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-21 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, facility staff failed to immediately report an allegation of staff to resident physical and verbal abuse to the facility administrator. This failure affects one resident (R1) of four reviewed for abuse in the sample of four. Findings include: The facility abuse prevention policy (2022) documents the facility will report all allegations of abuse within required timeframes pursuant to Federal and State statutes. The Code of Federal Regulations ( 483.12, 10/1/2023) documents: (c) In response to allegations of abuse, neglect, exploitation, or mistreatment, the facility must: (1) Ensure that all alleged violations involving abuse, neglect, exploitation or mistreatment, including injuries of unknown source and misappropriation of resident property, are reported immediately, but not later than 2 hours after the allegation is made, if the events that cause the allegation involve abuse or result in serious bodily injury, or not later than 24 hours if the events that cause the allegation do not involve abuse and do not result in serious bodily injury, to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-04-12 · tag F0801 — widespread
    Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to employ a clinically qualified Director of Food and Nutrition Services. This failure has the potential to affect all 53 in the facility. Findings include: On 4/9/2024 at 10:58AM, V8 (Dietary Manager) was actively supervising dietary operations in the facility kitchen. V8 reported being the full-time manager of the facility food service and reported not being a clinically qualified Certified Dietary Manager or having equivalent training. V8 denied meeting the State of Illinois standards to be a food service manager or dietary manager. V8 reported the facility dietician does not work full-time in the facility. V8 denied: -being a dietician; -being a certified dietary manager; -having an associate's or higher degree in food service management or in hospitality; -having 2 or more years of experience in the position of director of food and nutrition services in a nursing facility setting; -being a graduate of a dietetic and nutrition school or program authorized by the Accreditation Council for Education in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-04-12 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to prevent direct cross-contamination of stored food and failed to maintain sanitary food storage areas. This failure has the potential to affect all 53 residents residing in the facility. Findings include: 1. On 4/9/2024 at 11:05AM, three wire shelving sections located in the kitchen walk-in cooler were partially covered with a gray-colored, fuzzy biological growth resembling mold. Boxes of food items, pans of prepared food, and jugs of milk were stored directly on these shelving racks. 2. On 4/9/2024 at 11:21AM, the facility walk-in freezer evaporator/condenser supply lines were leaking accumulated condensation onto boxes of food stored below on shelving. The leak had dripped directly into a fully open box of frozen green beans, partially covering the product. At this time, V8 (Dietary Manager) was present and observed the box of green beans. When asked if the ice on the green beans was condensation that had leaked from the above evaporator/condenser supply lines, V8 replied yes. On 4/12/2024 at 11:50AM, V8 reported food in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-04-12 · tag F0550 — failed to protect resident dignity and rights — pattern
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure residents' rights to dignified activities of daily living. This failure affects six residents (R11, R14, R15, R16, R31, and R48) of six reviewed for dignity on the sample list of 35. Findings include: 1.) On 4/09/2024 at 12:30PM, five tables were pushed together in a row, at the center of the facility dining room with residents seated around the perimeter of the tables. Facility staff began serving lunch meals to the residents seated at the tables at 12:30PM, with residents seated at the same table receiving lunch meals within five minutes of each other. R11, R14, and R48 were all seated at the center table waiting for lunch to arrive while watching other residents eat lunch. R11, R14, and R48 did not receive a meal until 1:20PM, fifty minutes after the first meal was served to the adjoined tables. V10 (Activities Aide) was present and reported residents are supposed to eat lunch at 12:30PM. On 4/10/2024 at 12:45PM, no residents…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-04-12 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — pattern
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed repeatedly to adequately supervise a resident (R40) at risk for self harm, and failed to document a resident (R159) fall into the facility's risk management system, initiate neurological checks, conduct a fall investigation, determine a root cause, and implement a specific fall intervention to aid in future fall prevention. These failures affect two of five residents (R40, and R159) reviewed for accidents/supervision on the sample list of 35. Findings include: 1.) R40's Current (multiple dates) Diagnoses Sheet documents the following diagnoses: Unspecified Dementia , Unspecified Severity With Psychotic Disturbance, and Unspecified Dementia, Moderate With Anxiety R40's Minimum Data Set, dated [DATE] documents R40 has severe cognitive impairment and uses a wheelchair for mobility. R40's Care Plan dated 04/04/24 documents the following: I currently have an alteration in my behavior status r/t (related to) Anxiety, Depression, Res (resident)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-04-12 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to provide residents food at an appetizing temperature for four of four resident ( R11, R12, R18, and R31) reviewed for palatable meals on the sample list of 35. Finding include: R11, R12, R18 and R31's Current, Minimum Data Sets document R11, R12 R18 and R31 all have Brief Interview of Mental Status scores of 15 out of a possible 15, indicating they have no cognitive impairment. On 4/10/24 at 10:00 am during a resident group meeting, R11, R12, R18 and R31 their meals were often served late, up to one and a half hours past the scheduled meal time, resulting in hot food being served cold. All residents stated there has not been cold food served since state surveyors arrived in the building 4/9/24. On 4/10/24 at 11:30 am V8, Dietary Manager (DM) stated V8 DM Inherited a lot of kitchen problems when he started as DM two weeks ago. V8, DM stated All the hall trays are delivered to the halls first. We use a disc at the bottom and a cover over the top of the plate to keep the food hot. There have been a lot of complaints. The food…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-04-12 · tag F0809 — failed to serve meals on a reasonable schedule — pattern
    Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to provide bedtime snacks for four of five of four residents (R11, R12, R18 and R31) reviewed for bedtime snacks on the sample of 35. Findings include: R11, R12, R18 and R31's Current, Minimum Data Sets document the following: R11, R12 R18 and R31 all have Brief Interview of Mental Status scores of 15 out of a possible 15, indicating they have no cognitive impairment. On 4/9/24 at 10:00 during a resident group meeting, R11, R12, R18 and R31 stated snacks are not stocked daily or offered at bedtime. The facility sometimes puts the snack cart in the linen room and not at the nurses station, so the resident can't get snacks on their own. R12 and R31 both added they have Diabetics Mellitus and need to have a snack available so their blood sugar level doesn't drop. On 4/10/24 at 11:30 am V8, Dietary Manager stated There should be no problem with snacks at bedtime or between meals. The snack carts are taken to the nurses station, filled on each unit, each shift. I don't know if the snack carts are being put in the linen room. I had…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-12 · tag F0659 — isolated
    Provide care by qualified persons according to each resident's written plan of care.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to follow-up with physician regarding laboratory results for R40, and failed to ensure only licensed personnel administer medications for R10. R10 and R40 are two of 22 residents reviewed for the provision of skilled care/services on the sample list of 35. Findings include: 1.) R40's Current (multiple dates) Diagnoses Sheet documents the following diagnoses: Unspecified Dementia , Unspecified Severity With Psychotic Disturbance, and Unspecified Dementia, Moderate With Anxiety. R40's Minimum Data Set, dated [DATE] documents R40 has severe cognitive impairment. R40's Nursing Progress Note dated 03/20/2024 at 3:12 pm documents the following: Note Text: Called and spoke with (V25, Physician's) nurse about aggressive behavior on (of) resident (R40) toward staff, (V25) ordered (laboratory blood test) CBC (Complete Blood Count) and Ferritin (protein that helps the body store iron) level, (and) continue same meds (medications) (,) if (R40) continues…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-12 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to provide timely incontinence care for a resident. This failure affects one resident (R15) reviewed for incontinence care on the sample list of 35. Findings include R15's Minimum Data Set (MDS) dated [DATE] documents R15's Brief Interview of Mental Status (BIMs)score as 12 out of a possible 15, indicating moderate cognitive impairment, on the day of assessment. (interviews of staff documented below indicate R15 is cognitively intact and reliable). The same MDS documents R15 has limited range of motion of bilateral upper and lower extremities, and is occasionally incontinent of bowel and bladder. R15's Physician Orders Sheet documents R15 is taking Furosemide (medication to help reduce the build-up of fluid in the body, and increases the production of urine) 40 milligrams daily, for the diagnoses of Shortness of Breath and Edema. R15's Care Plan dated 04/09/24 documents the following: R15 currently has an alteration to her ability to care for herself and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-12 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to follow a physician ordered pressure ulcer treatment and implement pressure ulcer interventions for one (R10) of two residents reviewed for Pressure Ulcers on the sample list of 35. Findings Include: R10's undated Electronic Medical Record (EMR) documents medical diagnoses of Paraplegia, Retention of Urine, Need for Assistance with Personal Care, Left Ischium Stage 4 Pressure Ulcer, Right Gluteal Stage 4 Pressure Ulcer, Right Heel Stage 4 Pressure Ulcer and Muscle Weakness. R10's Minimum Data Set (MDS) dated [DATE] documents R10 as cognitively intact. This same MDS documents R10 as requiring maximum assistance for personal dressing, bathing and is dependent on staff for bed mobility. R10's Physician Order Sheet (POS) dated April 2024 documents physician orders to cleanse R10's Left Ischium with wound cleanser, apply thin layer of Hydrogel then cover with bordered gauze dressing daily and as needed. This same POS documents a physician order…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-12 · tag F0693 — failed to provide proper feeding-tube care — isolated
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to check the placement of a Percutaneous Endoscopic Gastrostomy (PEG) tube prior to administration of medication and enteral feeding for one (R37) out of one resident reviewed for PEG tubes in a sample list of 35 residents. Findings include: R37's undated Face Sheet documents medical diagnoses of Hemiplegia and Hemiparesis following Cerebral Infarction affecting Right Dominant Side, Aphasia, Cerebrovascular Disease and Dystonia. R37's Minimum Data Set (MDS) dated [DATE] documents R37 as severely cognitively impaired. R37's Care Plan intervention dated 2/12/24 instructs staff to check for Percutaneous Endoscopic Gastrostomy (PEG) tube placement and gastric contents/residual volume per facility protocol and record. R37's Physician Order Sheet (POS) dated April 2024 documents a physician order starting 3/7/24 to administer Jevity 1.5 calorie at (55 milliliter/hour). Check for placement and residual amount prior to administration. This same POS…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-12 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review the facility failed to provide, change, date and maintain respiratory equipment according to physician orders and facility policy. This failure affected three of three residents (R8, R22. and R31) on the sample list of 35. Findings include: 1.) R8's Physician Order Sheet (POS) dated 4/9/24 documents the following: O2 (Oxygen) at (administer) 4L (four liters per minute) PRN (as needed), if sat (blood oxygen saturation) below 85 '(Notify Physician)', every 15 minutes as needed for SOB (Shortness of Breath). The respiratory administration device is not documented. R8's same POS documents: Change Humidifier Bottle (with) date and time on bottle of (sic) change every night shift every 7 day (s) for Oxygen (sic) use refillable humidifier bottle change date and time on bottle of change (sic). R8's same POS documents R8 is on Hospice end of life care. On 4/9/24 at 12:00 pm, V28, R8's Family Member was seated at R8's bedside. R8 was asleep with an oxygen nasal cannula…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-03-03 · tag F0550 — failed to protect resident dignity and rights — pattern
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview the facility failed to ensure the dignity of four (R1, R5, R6, R8) residents out of five residents reviewed for dignity in a sample list of nine residents. Findings include: 1.) R6's Minimum Data Set (MDS) dated [DATE] documents R6 as cognitively intact. This same MDS documents R6 as requiring moderate assistance for mobility and transfers. R6's Careplan initiated 11/27/2023 does not include a focus area, goal nor interventions for R1's risk of Abuse. R5's Minimum Data Set (MDS) dated [DATE] documents R5 as moderately cognitively impaired. This same MDS documents R5 requires moderate assistance for mobility and transfers. R5's Careplan dated 10/4/2023 does not include a focus area, goal nor interventions for R1's risk of Abuse. On 3/3/24 at 10:20 AM V2 Director of Nurses (DON) stated V4 (R1's) family member was yelling at V19 Social Service Director (SSD). V2 stated V19 SSD came to get V2 DON to help resolve V4's concerns. V2 stated V2 and V19 both walked back to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-03-03 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview the facility failed to serve foods that are palatable to four (R1, R2, R4, R7) residents out of five residents reviewed for meal services in a sample list of nine residents. Findings include: 1.) R7's Minimum Data Set (MDS) dated [DATE] documents R7 as cognitively intact. On 3/2/24 at 12:15 PM R7 sitting in a wheelchair in room with lunch tray on bedside table in front of him. R7's lunch plate held two slices of dry ham, a small portion of mixed vegetables, a small portion of yams and a small portion of chocolate pudding. R7 stated The food is awful. This ham is so tough and dry. I can't even eat it. I tried to cut it with my fork but couldn't get through it. I guess I will just pick it up and see if I can rip it apart with my teeth. Wish me luck. It is like a hockey puck. This is what I guess prison food is like. 2.) R1's Minimum Data Set (MDS) dated [DATE] documents R1 as cognitively intact. On 3/2/24 at 12:10 PM R1 sitting in recliner chair in room. R1's lunch…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-03 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview the facility failed to report an allegation verbal abuse of two (R5, R6) residents out of four residents reviewed for Abuse in a sample list of nine residents. Findings include: The facility policy dated 2022 titled 'The Elder Justice Act and Reporting Suspected Crimes Against Residents Policy and Procedure' documents individuals must report alleged violations, whether it was oral or in writing, to the Administrator or other designated facility representative and the facility must report the alleged violation to the State Survey Agency. R6's Minimum Data Set (MDS) dated [DATE] documents R6 as cognitively intact. This same MDS documents R6 as requiring moderate assistance for mobility and transfers. R6's Careplan initiated 11/27/2023 does not include a focus area, goal nor interventions for R1's risk of Abuse. R5's Minimum Data Set (MDS) dated [DATE] documents R5 as moderately cognitively impaired. This same MDS documents R5 requires moderate assistance for mobility and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-02-23 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to report an allegation of employee to resident (R1) physical abuse to the State Agency. R1 is one of three residents reviewed for abuse in the sample of three. Findings include: R1's Diagnosis Sheet (current) includes the following diagnoses: Anxiety, Major Depression, Urinary Retention, Atrial Fibrillation and Atrial Flutter. R1's Physician Order Sheet dated February 2024 includes an order for Apixaban (anticoagulant) 2.5 milligrams twice a day. R1's Progress Notes document the following: 2/13/24 at 3:32 pm Created 2/14/24 at 3:56 pm - Late Entry: CNA (Certified Nursing Assistant) reported bruise to (R1's) right upper arm. I (V9 Registered Nurse) assessed bruise it was purple in color measuring 5 centimeters (cm) by 4 cm with scattered minimal brushing surrounding the large bruised area. (R1) reports that a CNA from previous day shift was rough when rolling (R1) for care. (R1) states (R1) doesn't feel like (R1) was in any harm from the CNA. (R1) states that it was just one CNA in room at time of incident. 2/15/24 at 11:48…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-15 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview the facility failed to provide a clean, homelike environment for two (R5, R7) of seven residents reviewed for the physical environment in a sample list of seven residents. Findings include: The undated Illinois Long-Term Care Residents' Rights for People in Long Term Care Facilities handout documents residents have the right to a facility that is safe, clean, comfortable and homelike. Resident Council Minutes dated November 28, 2023 documents New business: some residents expressed that soiled incontinence briefs are being left in trash cans in their rooms and bathrooms. Action taken: concern form given to (V2) Director of Nurses (DON). Resident Council Minutes dated December 26, 2023 documents Old business: last month (11/28/23) residents expressed soiled incontinence briefs are sometimes being left in trash cans in residents rooms. Action taken: concern form given to (V2) Director of Nurses (DO). (V2) response: staff will be inserviced about leaving soiled…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-02-15 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to report an injury of unknown origin to the State Agency for one (R2) resident out of three residents reviewed for skin alterations in a sample list of seven residents. Findings include: R2's undated Medical Diagnosis List documents medical diagnoses of Alzheimer's Disease, Muscle Weakness, Need for Assistance with Personal Care, Cognitive Communication Deficit, Dysphagia and history of Focal Traumatic Brain Injury without Loss of Consciousness. R2's Minimum Data Set (MDS) dated [DATE] documents R2 as severely cognitively impaired. This same MDS documents R2 as requiring maximum assistance with personal hygiene, bed mobility, toileting dressing, toileting and uses a wheelchair. R2's Weekly Skin assessment dated [DATE] does not document any abnormalities/bruises to R2's skin. R2's Risk Management dated 1/8/24 documents R2 has a bruise on Right mid back measuring 14.0 centimeters (cm) long x 12.0 cm wide and a bruise on Right Lower Back measuring 3.5 cm…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-06-02 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure the dishwashing machine was operating as designed in a manner to sanitize dishes and wares, failed to properly thaw meats to protect ready to eat foods from meat juice dripping, failed to protect frozen foods from exposure to air and from leakage of foreign substances in the freezer, and failed to utilize clean utensils to access bulk food items. These failures have the potential to affect all 52 residents residing in the facility. Findings include: 1. On 5/30/23 at 10:10 am, V12, Dietary Aid, was actively operating the facility's dishwashing machine by placing soiled dishes, cups, glasses, utensils and cooking wares into one side of the machine, operating the machine through a wash and rinse cycle, then removing the same food service wares from the opposite side of the machine. The temperature gauge on the dishwashing machine was displaying an internal temperature of 120 degrees Fahrenheit (F). When asked if the dishwashing machine was a high temperature sanitizer or a chlorine sanitizer, V12 replied,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2023-06-02 · tag F0868 — widespread
    Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to include the required infection preventionist in 2 of five quarterly meetings. This failure has the potential to affect all 52 residents residing in the facility. Findings include: The facility-provided sign-in sheets for their quarterly Quality Assurance (QA) meetings were dated 4/13/22, 7/13/22, 10/19/22, 1/20/23, and 4/21/23. The QA meetings dated 4/13/22 and 4/21/23 did not document the attendance of any Infection Preventionist identified by the facility as V18 (former) Assistant Director of Nursing, and V3 Regional Nurse Consultant. On 6/1/23 at 10:52 am, V1, Administrator, stated, This isn't a fun conversation to have but the meeting on 4/21/23 we did not have an Infection Preventionist at the meeting. The meeting from 4/13/22 was before my time here so I have to rely on those employees who were here at that time and they tell me they were in a transition period between (V18 and V3), but unfortunately I am not able to confirm that we had an Infection Preventionist at that meeting. On 6/2/23 at 10:20 am, when…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-06-02 · tag F0583 — failed to protect personal privacy — isolated
    Keep residents' personal and medical records private and confidential.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review the facility failed to protect the privacy of a resident by failing to obtain consent for in room videography for one (R48) of 24 residents reviewed for privacy from a total sample list of 24. Findings include: R48's undated face sheet documents that R48 is his own power of attorney for healthcare. On 5/30/23 at 11:23AM, on 5/31/23 at 2:00PM, and on 6/1/23 at 9:00 AM a video/audio monitor was on R48's bedside table in his resident room. On 5/30/23 at 11:30AM, on 5/31/23 at 2:10 PM and on 6/1/23 at 9:05 AM, the video/audio receiver for R48's video/audio monitor was at the C/D nurse's station. On 5/31/23 at 1:00PM, V9 CNA stated, They put a camera on (R48) to try to catch him before he falls. R48's fall care plan does not document R48 having a video/audio monitor for any purpose. On 6/01/23 8:45 AM at R48 was sitting in his room in a wheel chair. R48 stated that he didn't know that he had a camera in his room. R48 then asked what the camera was used for. The facility provided Resident's Rights for People in Long-term Care Facilities…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-06-02 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to accurately encode a resident's minimum data set with regards to tobacco use. This failure affects one resident (R49) out of four reviewed for accident hazards on the sample list of 24. Findings include: On 5/30/23 at 11:42 am, the facility-provided list of resident smokers (undated) documents R49 as one of the resident smokers. On 5/30/23 at 2:04 pm, R49 stated, Yes, I smoke, regular cigarettes, not vaporizing. R49's Nurse Notes dated 1/30/23, 5/21/23, and 5/28/23 document (R49) off unit and outside to smoke. R49's care plan focus area dated 2/16/23 documents, (R49) is a smoker. R49's Minimum Data Sets dated 3/13/23, 3/13/23 modified, and 4/1/23 document under section J1300, for the question current tobacco use, the response is coded 0 for no. On 6/1/23 at 1:36 pm, V4, Minimum Data Set (MDS) and Care Plan Coordinator, stated, (R49) is a smoker, (R49's) care plan says she is a smoker, and all through (R49's) nurses notes it is documented she is a smoker. V4 then confirmed R49's MDSs documented R49 as no current tobacco use.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2022-03-25 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to effectively sanitize dishes, failed to maintain sanitary food cooler areas, failed to prevent the potential for cross-contamination of food from physical contaminants, and failed to properly store bulk food items. These failures have the potential to affect all 49 residents in the facility. Findings include: 1. On 3/22/2022 at 10:45AM, the kitchen mechanical dishwasher sanitizer bucket was completely empty. At 12:38PM, V7 (cook) was washing dishes at the dishwasher and the chemical sanitizer bucket remained empty. The dishwashing water was tested by Illinois Department of Public Health test strip after the sanitizing portion of the wash cycle was complete and measured zero sanitizer was present. The manufacturer dishwashing requirements were posted on the side of the machine and documented a sanitizer concentration of 50 parts per million was required, at a minimum, to achieve effective dish sanitation. V9 (cook) was present with V7 and both were unaware if the kitchen mechanical dishwasher required chemical…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-03-25 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure R145 was not subjected to physical abuse and mental abuse by R36. R145 is one of four residents reviewed for abuse on the sample list of 29. Findings Include: R36's assessment sheet Brief Interview of Mental Status (BIMS) dated 3/22/22 documents R36's BIMS score as 14 out of possible 15, which reflects no cognitive impairment. R145's Minimum Data Set, dated [DATE] documents R145 BIMS score as 11 out of possible 15, which reflects moderate cognitive impairment. The facility Incident Investigation Report dated 3/16/22 documents the following: Administrator (V1, Administrator/ Abuse Prevention Coordinator) received report that a resident (R36) 'dumped' a bowl of salad on the lap of another resident (R145) and walked out of the dining room. The staff (unidentified) stated that it appeared like he (R36) was walking over to talk to the other resident (R145). R36's Nurse Progress Note dated 3/16/2022 at 1:43 pm, written by V5, Registered Nurse (RN)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-03-25 · tag F0603 — failed to not confine residents against their will — isolated
    Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to prevent involuntary seclusion by preventing a cognitively intact resident's free movement to the outside of the facility. This failure affects one resident (R36) of three reviewed for resident rights in the sample of 29 residents. Findings include: R36's Brief Interview of Mental Status (BIMS) dated 3/22/22 documents R36's BIMS score as 14 out of possible 15, reflecting no cognitive impairment. The facility Policy and Procedure, Signing Out for LOA (Leave of Absence) dated revised November 5, 2019 documents the following: Purpose To ensure staff have knowledge of residents that are out of the facility. Procedure 1. Each resident leaving the premises (excluding transfers/discharges) must be signed out. The facility Sign Out Sheet-When Taking a Resident Off Grounds or Going For a Walk documents R36 signed himself out of the facility on 3/19/22 at 6:45 pm. R36's Nursing Progress Note dated 3/19/2022 at 8:00 PM documents the following: Note Text: Resident this evening was upset he could not smoke a cigarette. He…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-03-25 · tag F0607 — failed to have anti-abuse policies — isolated
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview the facility failed to operationalize their abuse prevention policy by failing to recognize involuntary seclusion, and physical/mental abuse. This failure affects two of four residents (R36 and R145) reviewed for abuse on the sample list of 29. Findings include: The Residents Right To Freedom from Abuse, Neglect, and Exploitation Policy and Procedure dated 2020 states PURPOSE To ensure that all of (facility) residents are free from abuse, neglect, misappropriation of their property, and exploitation. POLICY The Facility's residents have the right to be free from abuse, neglect, misappropriation of their property, and exploitation as defined in this policy. This includes, but is not limited to, freedom from corporal punishment, involuntary seclusion, and any physical or chemical restraint not required to treat the resident's medical symptoms. This policy applies to any and all owners, directors, officers, clinical staff, employees, independent contractors, consultants, and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-03-25 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview the facility failed to report allegations of physical and mental abuse to the State Survey Agency (Illinois Department of Public Health) in a timely manner, within the two hour required time frame. This failure affects one of four residents (R145) reviewed for abuse on the sample list of 29. Findings include: The facility Incident Report Form-IDPH (Illinois Department of Public Health) Notification form documents an interaction occurred 3/16/22 between R36 and R145. This facility incident report is dated 3/24/22. An Addendum facsimile cover sheet dated 3/25/22 at 10:33 am, to the Incident Report Form-IDPH Notification form documents Addendum to Initial Report, Incident Date 3/16/22. To clarify the interaction between residents (R36) and (R145). It was alleged that (R36) approached (R145) and dumped a bowl of food from a bowl onto him (R145). He (R36) also made a statement the following day,How did you like that food on you yesterday?. Investigation continues. On 3/23/22 at 4:35 pm R36 confirmed he intentionally threw food on R145. R36 stated he…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-03-25 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, observation and interview, the facility failed to complete a thorough abuse investigation related to physical and mental abuse of R145 by R36. This failure resulted in R36 having full access to R145 who resided in an adjoining room. R145 is one of four residents reviewed for abuse on the sample list of 29. Findings include: On 3/22/22 at 3:45 pm R36 was seated in a wheel chair next to R36's bed. An eight foot wide corridor extended from the foot of R36's bed, 15 feet. The eight foot wide, 15 foot length corridor lead into R145's bedroom. On 3/25/22 at 10:30 am, V5, Registered Nurse stated V5 was in the dining room (on 3/16/22) when R36 physically abused R145 by pouring food in R145's lap. V5 stated she watched R36 walk back from R145's table with an empty bowl in his hands, while R145 was upset and had food in his lap. V5 stated V5 immediately reported the incident to V1 Administrator. V5 reviewed V5's incident (physical abuse allegation) witness statement, written by V1, Administrator. V5 stated The witness statement is correct but important details I (V5)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-03-25 · tag F0921 — failed to keep a safe, functional, sanitary building — isolated
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on interview and observation, the facility failed to maintain a resident bathroom in a repaired and functional condition. This failure affects one resident (R20) reviewed for bathrooms in the sample of 29. Findings include: On 3/22/2022 at 1:58 PM, R20 reported having a bathroom in poor condition. R20's bathroom had extensive wallboard damage in the lower portions of the wall around the toilet, with about six feet of the flexible baseboard missing at the wall and floor junction. Another portion of baseboard was curling free from wall and directly in the way of toilet use. The walls around the toilet were damaged severely and crumbling with the wall missing portions. The toilet paper dispenser was missing the roller bar which was located in a pile of accumulated debris located behind the toilet basin. R20 reported the bathroom condition has been the same for a year.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2024-04-12 · tag F0576 — widespread
    Ensure residents have reasonable access to and privacy in their use of communication methods.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to provide mail service on Saturdays. This has the potential to affect all 53 residents that reside in the facility. Findings include: On 4/10/24 at 10:00 am, during the resident group meeting, all residents (R11, R12, R18 and R31) in attendance stated there is no mail delivered to the residents on Saturdays. On 4/11/24 at 9:10 am V5, Activity Director stated Activity staff deliver residents mail everyday (that) there is mail delivered, except on Saturday. We get it from the front office. On Saturday, we would deliver it (to the residents) but it (mail) is locked up. We have no access to the mail that gets delivered (by the post office), until Monday. On 4/11/24 at 9:32 am V14, Human Resource Director/ Front Desk Receptionist stated I sort the mail during the week and give it to Activity staff (unidentified) to deliver to the residents. The post office does deliver mail to the facility on Saturday, but I am not here to sort it. Mail is not getting to the residents on Saturday. It is delivered (to the residents) the following…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record. 1 Medicare payment denial on record.

  • Medicare payment denial — starting 2025-06-20 for 6 days

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to STERN CONSULTANTS — 22 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 2 of 52.5-0.5 vs chain
Health inspection 2 of 52.4-0.4 vs chain
Staffing 2 of 52.2-0.2 vs chain
Quality measures 2 of 53.8-1.8 vs chain
The other 21 homes this chain runs (chain average 2.5★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleSince
ETN FAMILY HOLDINGS LLCOrganizationDIRECT OWNERSHIP INTEREST; ADP OF THE SNFsince 08/01/2019
ERBLICH, AVRAHAMIndividualDIRECT OWNERSHIP INTEREST; MANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 01/01/2018
FRIEDMAN, BENJAMINIndividualDIRECT OWNERSHIP INTEREST; MANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 08/01/2019
MILLMAN, CHAIMIndividualDIRECT OWNERSHIP INTEREST; MANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 08/01/2019
NEWHOUSE, ERICIndividualDIRECT OWNERSHIP INTEREST; TRUSTEE OF THE SNFsince 08/01/2019
SHEPS, BORUCHIndividualDIRECT OWNERSHIP INTEREST; MANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 08/01/2019
STERN, BEZALELIndividualDIRECT OWNERSHIP INTERESTsince 08/01/2019
E NEWHOUSE FAMILY TRUSTOrganizationINDIRECT OWNERSHIP INTEREST; ADP OF THE SNFsince 08/01/2019
T NEWHOUSE FAMILY TRUSTOrganizationINDIRECT OWNERSHIP INTEREST; ADP OF THE SNFsince 08/01/2019
ZAMAN, ASADIndividualMANAGING CONTROL - GOVERNING BODY; OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 01/01/2024
STERN THERAPY CONSULTANTS LLCOrganizationOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 05/22/2025
MCGILL, JAMESIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 08/01/2019
PLEW, ANDREAIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 03/10/2020
YODER, AMANDAIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 06/10/2024
NEWHOUSE, TEMIIndividualTRUSTEE OF THE SNFsince 08/01/2019
SMN HOLDINGS LLCOrganizationADP OF THE SNFsince 08/01/2019

CMS files one row per role, so the 38 rows in the source record cover these 16 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.

5 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$6.8M
Net patient revenuemost recent cost report
+4.7%
Operating marginrevenue minus expenses
$1.3M
Related-party expense20% of expenses
Who pays — share of resident-days
Medicaid 67%Medicare 17%Other / private 16%

This home reported $1.3M paid to related parties — landlords or management companies under common ownership — equal to about 20% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$339per resident / day
operating cost
$10,298per month
≈ monthly operating cost
$355per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in IL

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Illinois Medicaid page.

Typical monthly cost in Illinois
$8,304/mo
Nursing home (semi-private)
$9,216/mo
Nursing home (private)
$6,219/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 146046. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2024-04-12, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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