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Fairhaven Healthcare Center

476 Varnum Avenue, Lowell, MA 01854 · For profit - Limited Liability company · 169 certified beds · (508) 996-0364 Medicare & Medicaid certified

Call the home — (508) 996-0364 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse-prevention, restraint, or reporting citations — no harm found (F0604, F0605) — most recent Sep 20251 actual-harm citation$15,030 in federal fines
Insights

The public record raises real questions here. Weigh the concerns below carefully.

In its favor
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604, F0605) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has 1 actual-harm citation
  • a high number of inspection citations overall (44) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $15,030 in federal fines (most recent 2023-11-15)
  • its independent health-inspection rating is low (2/5)
  • its payroll-based staffing rating is low (2/5)
  • its facility-reported quality-measure rating is low (2/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

2/5
CMS overall
2 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 2 of 5
Quality measuresSelf-reported by the facility 2 of 5

Location & what’s nearby

Hospital
★★ 2/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
275 Varnum Ave
Pharmacy
295 Varnum Ave · (978) 788-7479 · Call to confirm hours
Grocery
1320 Middlesex St · (978) 591-5025 · Call to confirm hours
Park
526 Varnum Ave · (978) 934-0030 · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 2 of 5
Long-stay residentspeople who live here 2 of 5
Short-stay residentsrehab / post-hospital 3 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 2 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating2★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased18.4%16.4%15.4%worse
Long-stay residents who lose too much weight6.9%5.1%5.4%worse
Long-stay residents with a catheter left in their bladder0.6%0.8%0.9%better
Long-stay residents with a urinary tract infection1.3%1.8%2.0%better
Long-stay residents with depressive symptoms2.3%15.5%6.5%better than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury5.4%3.4%3.3%worse
Long-stay residents whose ability to walk worsened12.6%15.4%16.1%better
Long-stay residents on antianxiety or hypnotic medication34.2%19.5%18.9%worse
Long-stay residents given the seasonal flu vaccine85.6%94.8%95.3%worse
Long-stay residents with pressure ulcers3.3%4.2%4.7%better
Long-stay residents with worsening bladder/bowel control32.2%21.2%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table36.6%21.4%17.1%worse
Short-stay residents who newly got an antipsychotic medication3.3%1.4%1.4%worse
Short-stay residents given the seasonal flu vaccine63.0%77.7%79.4%worse
Short-stay residents rehospitalized after admission16.5%25.7%22.6%better
Short-stay residents with an outpatient ER visit22.6%11.9%12.0%worse
Long-stay hospitalizations per 1,000 resident days2.931.881.67worse
Long-stay outpatient ER visits per 1,000 resident days3.211.501.80worse

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

40.3% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 39 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

40.3%U.S. median 51.5%
Got home and stayed home
10.6%U.S. median 10.7%
Went back to hospital
75.0%U.S. median 56.6%
Met the expected recovery
not reportedno hours filed
Therapy hours / resident / day

Met the expected recovery: 75.0% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 28 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: not reported. This home filed no therapist hours at all in its payroll data for this quarter. That is a gap in what it reported, and we do not read it as an absence of therapy — the homes that file nothing here include ones that discharged hundreds of Medicare rehab patients in the very same period, who plainly received therapy from someone. Because we cannot tell a home that under-reports from one that genuinely provides little, this home is left out of the comparison above rather than scored at zero. Ask it directly how many therapist hours a rehab resident gets, and on which days.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF40.3%CMS range 27.9–54.051.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF10.6%CMS range 7.2–14.410.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge75.0%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge64.3%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge60.7%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified73.5%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened2.9%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization6.1%CMS range 3.1–11.07.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.851.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.37
RN hours/ resident / day
0.88
LPN hours/ resident / day
1.98
Aide hours/ resident / day
3.23
Total nurse hours/ resident / day
0.18
RN hoursweekends
49.5%
Total nursing turnover
54.5%
RN turnover

How full it usually is: this home is certified for 169 beds and averages 128.5 residents a day — about 76% occupied, or roughly 40 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.23 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.37 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.98 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.95 hrs/resident/day on weekends vs 3.35 on weekdays — 12% thinner on weekends. RN hours go from 0.44 to 0.18 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 50% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

12
deficiencies at the latest standard inspection (2025-09-26)
15
at the previous standard inspection (2024-10-23)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

44 citations, most serious first. The 11 most serious are shown; the remaining 33 are one tap away and print in full.

  • Actual harm · Gcited before2023-11-15 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview, the facility failed to ensure nutritional supplements were provided to one Resident (#15), after having sustained significant weight loss, out of a total of 25 sampled Residents. Subsequently, Resident #15 continued to lose weight. Findings include: Review of the facility's Weight/Weight Loss Policy, dated August 2023, indicated: *If a significant weight loss/gain is identified (>5% in 30 days or 10% in 6 months the IDT (interdisciplinary team), Dietitian, Physician and Family are notified. *All Residents with a significant weight loss reviewed by the IDT and the resident/responsible party and interventions implemented as appropriate and are monitored weekly. Resident #15 was admitted to the facility in October 2019 with diagnoses including vascular dementia and dysphagia. Review of the Minimum Data Set Assessment (MDS dated ) 10/25/23 indicated Resident #15 scored a 7 out of a possible 15 on the Brief Interview for Mental Status Exam indicating he/she has…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-06-15 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on records reviewed and interviews, for one of three sampled residents (Resident #1), the Facility failed to ensure they maintained a complete and accurate medical record that included nursing documentation related to assessments of a new area of skin alteration that had developed on his/her left thigh.Findings include:The Facility Policy, titled Nursing Documentation Policy, undated, indicated the Facility required that nursing documentation be timely, accurate, complete, factual, and reflective of the resident's condition, care provided, notifications made, and follow up completed. The Policy indicated nursing staff would document resident condition changes, assessments and observations, wound care and skin findings, and changes of condition.The Facility Policy, titled Wound Care Policy, undated, indicated that when a wound was found, nursing staff would assess and document date and time found, location of the wound, type of wound, if known, size including length, width, and depth, wound bed appearance, drainage amount, color and odor, surrounding skin condition, pain or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-01-12 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews and interviews, for one of three sampled residents (Resident #1), the Facility failed to ensure he/she was free from a significant medication error, when upon admission Resident #1's medications were not reconciled and transcribed accurately, resulting in him/her receiving two doses of Rifampin (powerful antibiotic) which had been discontinued at the hospital prior to his/her discharge.Findings include:Review of the Facility Policy titled Physician's Orders and Transcription Policy, dated May 2025, indicated all physician and authorized practitioner orders shall be:- accurately transcribed and verified by a second licensed nurse prior to final entry into the electronic medical record (EMR).-orders shall be reconciled with the physician upon admission, after hospitalization and discrepancies must be clarified immediately with the prescriber.Review of the facility Policy titled, Admissions and Medication Verification Policy, dated May 2023 and as last revised January 2026 after the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Past Non-Compliance
  • Potential for harm · Ecited before2025-09-26 · tag F0658 — failed to meet professional standards of care — pattern
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review the facility failed to ensure that all services provided for two Residents (#8 and #69), out of a total sample of 29 residents, met professional standards of quality. Specifically:1) For Resident #8 the facility failed to follow a physician-ordered hypoglycemic protocol by failing to re-check blood sugar or notify the physician when the Resident's blood sugar was less than 60 mg/dL (milligrams per deciliter).2) For Resident #69 the facility failed to follow Physician orders for offloading the Residents' heels. Findings include: 1) According to the Merk Manual Professional Version (revised October 2023) a plasma glucose (sugar) level of less than 70 mg/dL (milligrams per deciliter), in patients treated with glucose-lowering medications such as insulin, is considered hypoglycemia and should be treated to avoid a further decrease in blood glucose and consequences of hypoglycemia. Review of the facility policy, titled Hypoglycemia – Clinical Management of dated January 2025,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-26 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview the facility failed to provide a dignified dining experience for two Residents (#49 and #107 ) out of a total sample of 29 residents. Specifically:1. For Resident #49, the facility failed to ensure a dignified dining experience.2. For Resident #107, the facility failed to ensure a dignified dining experience and referred to the Resident as a feeder, rather than by his/her preferred name. Findings include:The facility policy titled Resident Dignity, dated June 2024, indicated:-Residents shall be treated with respect at all times. -A dignified dining experience is provided to all residents. -Staff must address residents by their preferred name and never by diagnosis, room number or care needs. 1. For Resident #49 the facility failed to ensure a dignified dining experience. Resident #49 was admitted to the facility in April 2025 and has diagnoses that include Alzheimer's disease, dementia without behavioral disturbance and osteoarthritis of the shoulders. Review of the most recent Minimum Data Set (MDS) assessment, dated 8/25/25,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-09-26 · tag F0605 — failed to not use drugs as a restraint — isolated
    Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interviews, the facility failed to ensure one Resident, (#77 ) was free from unnecessary psychotropic medication, out of a total sample of 29 residents. Findings include:Review of the facility policy titled PRN use of Psychotropic Medication , dated June 2025, indicated the following:-PRN psychotropic medications may only be given if prescribed by a licensed physician or authorized prescriber and with appropriate consents signed by the appropriate person.-Each PRN order must specify indication, dosage, frequency, and duration.-The attending physician will be notified of repeated or ineffective use, and the order will be reviewed routinely or as scheduled by authorized provider. Resident #77 was admitted to the facility in July 2023 with diagnoses including alcoholic cirrhosis of the liver, psychosis, and anxiety. Review of Resident #77's most recent Minimum Data Set (MDS) assessment, dated 6/19/25, indicated the Resident scored a 5 out of a 15 on the Brief Interview for Mental Status exam, indicating that Resident #77 had severe cognitive impairment.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-26 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview the facility failed to ensure one Resident (#28) out of a total sample of 29 residents was provided with the correct physician ordered adaptive equipment with meals. Specifically, Resident #28 was not provided with a double handed mug for 5 of 5 observed meals. Findings include:The facility policy titled Adaptive Equipment and Assistive Devices, dated January 2025, indicated the following:Purpose: To ensure residents have safe and appropriate access to adaptive equipment that promotes independence, mobility, and quality of life, while minimizing risks of accidents or misuse. -The facility provides and supervises the use of adaptive equipment such as mobility aids (wheelchairs, walkers, canes), bathroom safety devices (grab bars, toilet risers, commodes) and specialized dining utensils. -Equipment needs are identified through the comprehensive assessment and documented in the resident's care plan. -Consideration include strength, range of motion, balance, cognition and personal fit. Resident #28 was admitted to the facility in April…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-09-26 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to review and revise the care plan for one Resident (#102), following the completion of one comprehensive assessment.Specifically, facility staff failed to review and revise the care plan when Resident #102 started hospice and a comprehensive assessment for significant change in status (SCSA) was completed. Findings include:Review of the facility policy titled, Updating Care Plans Following Significant Changes in Resident Condition, dated April 2025, indicated the following:-A significant change in condition may include, but is not limited to: -Substantial decline in physical, mental, or psychosocial status. -New physician orders impacting care.-The Interdisciplinary Team (IDT) will immediately review the residents' condition and revise the care plan to reflect updated goals, interventions, and outcomes. Updates must be completed with the regulatory timeframe (generally within 7 days of identification of change) or sooner if clinically…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-26 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview the facility failed to ensure assistance with Activities of Daily Ling (ADLs) was provided for one Resident (#49) out of a total sample of 29 residents. Specifically, for Resident #49 the facility failed to ensure assistance was provide with meals. Findings include:Review of the facility policy titled Activities of Daily Living (ADL), dated April 2024 indicated:-Residents who cannot perform ADLs independently will receive appropriate services to support nutrition, grooming, personal and oral hygiene, mobility, toileting, dining and communication. Resident #49 was admitted to the facility in April 2025 and has diagnoses that include Alzheimer's disease, dementia without behavioral disturbance and osteoarthritis of the shoulders. Review of the most recent Minimum Data Set (MDS) assessment, dated 8/25/25, indicated Resident #49 is rarely understood and was assessed by staff to have severely impaired cognition. The MDS further indicated Resident #49 requires set-up or cleaning assistance with eating. Review of the most recent Nutrition…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-26 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record reviews and interviews, the facility failed to provide treatment and services related to an indwelling urinary catheter (a thin flexible tube inserted into the bladder to drain urine outside the body), for two Residents (#3 and #92) out of a total sample of 29 residents. Specifically,1.For Resident #3, the facility failed to implement the physician's orders related to the correct indwelling catheter balloon and size.2.For Resident #92, the facility failed to implement the physician's orders related to the correct indwelling catheter balloon and size and empty the urinary drainage bag as ordered.Findings include:Review of the facility policy titled 'Urinary catheter Care' dated April 2024, indicated the following:-Empty the drainage bag at least every 8 hours and as needed.1.) Resident #3 was admitted to the facility in June 2021 with diagnoses including benign hyperplasia with lower urinary tract symptoms and neuromuscular dysfunction of bladder. Review of Resident #3's Minimum Data Set (MDS) assessment, dated 8/1/25, indicated the Resident scored an 8…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-26 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations record review and interviews, the facility failed to provide care and services consistent with professional standards for one Resident (#2) who required renal dialysis (a life sustaining treatment that helps the body remove extra fluids and waste products from the blood when the kidneys are not able to.) out of a total sample of 29 residents. Specifically, the facility failed to ensure clamps and pressure dressings were kept with the Resident in case of emergency related to a tunneled hemodialysis catheter (a plastic tube used for exchanging blood between a patient and a hemodialysis machine). Findings includeReview of the facility policy titled 'Emergency Care of Dialysis Patients' dated April 2025, indicated the following but not limited to:-Staff will monitor and respond to common dialysis emergencies, including but not limited to: -Excessive bleeding from access site. -Apply direct pressure to control bleeding at vascular access site. Resident #2 was admitted to the facility in August…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
Show the remaining 33 citations
  • Potential for harm · D2025-09-26 · tag F0757 — failed to avoid unnecessary drugs — isolated
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on records reviewed and interviews the facility failed to ensure an Abnormal Involuntary Movement Scale (AIMS) assessment (a test used monitor for adverse consequences of antipsychotic medication) was completed for one Resident (#13), who was receiving antipsychotic medications, out of a total sample of 29 residents. Findings include:Review of facility policy titled Psychotropic Medication Management, dated October 2023, indicated the following, but not limited to:*Perform a baseline Abnormal Involuntary Movement Scale (AIMS) assessment upon initiation of any antipsychotic medication and every six months thereafter. Resident #13 was admitted to the facility in November 2024 with diagnoses including dementia with psychotic disturbance. Review of Resident #13's Minimum Data Set (MDS) assessment, dated 7/31/25, indicated the Resident scored a 4 out of a possible 15 on the Brief Interview for Mental Status, indicating he/she had severe cognitive impairment. The MDS further indicated that the Resident was receiving an antipsychotic. Review of Resident #13's physician's order, dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-26 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record review for one Resident (#62) out of three residents observed, the facility failed to ensure it was free from a medication error rate of greater than 5%. One out of three nurses observed made two errors out of 26 opportunities resulting in a medication error rate of 7.69%. Specifically, Nurse #4 administered the incorrect type of multivitamin and the incorrect type of eye drops. Findings include:Review of the facility policy titled Medication Administration - Oral, dated June 2025, indicated:-Verify Medication order on MAR (medication administration record). Check against physician order.-Compare the medication label to the resident's/patient's MAR. Resident #62 was admitted to the facility in June 2021 with diagnoses including bilateral cataracts (cloudy areas that form on the lens of the eye) and anemia. Review of the most recent Minimum Data Set (MDS) assessment, dated 9/8/25, indicated Resident #62 was cognitively intact as evidenced by a Brief Interview for Mental Status (BIMS) score of 15 out of 15. On 9/26/25 at 9:34 A.M., the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-26 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and interviews, the facility failed to ensure staff stored all drugs and biologicals in accordance with accepted professional standards of practice. Specifically, the facility failed to ensure two bottles of lorazepam (a Schedule IV controlled substance) was maintained in a separately locked compartment. Findings include:Review of the facility policy titled Medication Storage Policy, dated March 2024, indicated:-Controlled Substances: Controlled medications are stored in a separately locked compartment within the medication cart or storage room. On 9/26/25 at 9:02 A.M., the surveyor observed an unlocked compartment in Pawtucket medication room containing two bottles of lorazepam oral concentrate 2 mg (milligrams)/ml (milliliters). There was a lock on this compartment, however it was not engaged, and the door was able to be opened without any key. During an interview on 9/26/25 at 9:03 A.M., Nurse #2 said the compartment should have been locked because it contained controlled substances. Nurse #2 said controlled substances must be locked separately from other…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-09-26 · tag F0812 — failed to store, cook, and serve food safely — isolated
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview the facility failed to ensure proper food handling on 1 of 4 resident units. Specifically, on the Pawtucketville unit, 2 different staff handled resident's toast with their bare hands. Findings include:The facility policy titled Food Handling and Safety, dated April 2024, indicated the following:-All staff handling food must wash hands thoroughly before and after handling food, wearing gloves when appropriate.-Staff will receive ongoing education on food safety ad infection control practices. On 9/25/2025 at 8:32 A.M., while observing breakfast on the Pawtucketville unit, the surveyor observed a Certified Nursing Assistant (CNA) sit down beside a resident in the unit dining room. The CNA then picked up the resident's toast with her bare hands, tore the piece of toast into pieces and placed it in the residents oatmeal. On 9/26/2025 at 8:40 A.M., while observing breakfast on the Pawtucketville unit, the surveyor observed a CNA sit down beside a resident in the unit dining room to assist with breakfast. The CNA picked up the resident's toast with his…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-10-23 · tag F0658 — failed to meet professional standards of care — pattern
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview, the facility failed to meet professional standards of quality for three Residents (#61, #40 and #78), out of a total of 24 residents. Specifically: 1. For Resident #61, the facility failed to apply wound care dressing per physician orders. 2. For Resident #40, the facility failed to apply hand rolls to both hands per physician orders. 3. For Resident #78, the facility failed to provide 15-minute checks and ensure a wanderguard was in place per physician orders. Findings include: 1. Resident #61 was admitted to the facility in October 2024 with diagnoses including need for assistance with personal care. Review of Resident #61's most recent Minimum Data Set Assessment (MDS) dated [DATE] indicated that the Resident had a Brief Interview for Mental Status score of 14 out of a possible 15 indicating intact cognition. The MDS further indicated that the Resident is at risk of developing pressure ulcers/injuries and is dependent on staff for activity of daily living…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-10-23 · tag F0695 — failed to provide proper breathing / tracheostomy care — pattern
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interview, the facility failed to provide respiratory care services in accordance with professional standards of practice for three Residents (#317, #77, #42) out of a total sample of 24 Residents. Specifically, the facility failed to: 1. Ensure oxygen filters were in use while Resident #317 was receiving oxygen via nasal cannula 2. Ensure oxygen filter was clean, oxygen tubing was dated and labeled and CPAP (continuous positive airway pressure) machine was clean and stored in a sanitary way. 3. Ensure oxygen filter was clean, oxygen tubing was dated and labeled, distilled water was changed and dated, and BIPAP (bilevel positive airway pressure) machine was clean and stored in a sanitary way. Findings include: Review of facility policy titled 'Oxygen Administration Nasal Cannula' dated April 2024, indicated the following but not limited: -To deliver low flow oxygen per physician's order. -Oxygen source. Review of facility policy titled 'CPAP/BiPAP Management' dated April…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-10-23 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview, the facility failed to follow infection control practices to prevent possible spread of infection by: 1. Failing to perform proper hand hygiene and failing to use Personal Protective Equipment (PPE) for an Enhanced Barrier Precaution room. 2. Failing to sanitize shared medical equipment between residents, specifically a glucometer (a machine used to test blood sugar). 3. Failing to follow infection control practices during a wound dressing change, specifically not performing hand hygiene after glove removal and storage of wound treatment supplies. Findings include: Review of the facility's policy titled Personal Protective Equipment, undated, indicated the following: - Personnel who perform tasks that may involve exposure to blood/body fluids are provided appropriate personal protective equipment (PPE). - PPE is required for transmission-based precautions is maintained outside and inside the resident's room, as needed - Training on proper donning, use of PPE is…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-23 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview, the facility failed to provide a dignified existence for one Resident (#317) out of a total sample of 24 Residents. Specifically, the facility failed to utilize a privacy bag while Resident #317's urinary catheter bag was visible and in use. Findings include: Review of the facility policy titled Resident Rights Policy and Procedures, revised and dated 9/18/23, indicated the following: Federal and state laws guarantee certain basic rights to all residents of this facility. These rights include the resident's right to a dignified existence. Resident #317 was admitted to the facility in October 2024 with diagnoses including acute and chronic respiratory failure with hypoxia and type 2 diabetes mellitus. Review of Resident #317's most recent Minimum Data Set Assessment (MDS) dated [DATE] indicated the resident had a Brief Interview for Mental Status score of 13 out of a possible 15 indicating intact cognition. The MDS further indicated that Resident #317 is…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-23 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview, the facility failed to ensure person-centered care plans with measurable goals and individualized interventions were developed and implemented for two residents (#58 and #94), out of 24 sampled residents. Specifically: 1. For Resident #58 the facility failed to develop a plan of care related to the prevention of pressure ulcers. 2. For Resident #94, the facility failed to develop comprehensive pacemaker care plan. Findings include: 1. Resident #58 was admitted to the facility in June 2024 and has diagnoses that include adult failure to thrive, type 2 diabetes mellitus, and need for assistance with personal care. During an observation and interview on 10/21/24 at 9:41 A.M., Resident #58 was laying on his/her bed without sheets under him/her. Resident #58 said he/she was incontinent and staff stripped his/her bed. Review of the Minimum Data Set (MDS), assessment dated [DATE], indicated Resident #58 scored a 14 out of 15 on the Brief Interview for Mental Status…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-23 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, policy review and interviews, the facility failed to provide supervision with meals for one Resident, (#44) out of a total sample of 24 residents. Findings include: Review of the facility policy titled Activities of Daily Living (ADL) dated as revised April 2024, indicated A program of activities of daily living (ADL) is provided to residents to maintain or restore maximum functional independence. The ability of each resident to meet the demands of daily living is assessed by a licensed nurse and/or other members of the interdisciplinary team. A program of assistance and instruction in ADL skill is developed and implemented based on the individual evaluation to encourage the highest level of functioning. This process is reviewed minimally quarterly. Resident #44 was admitted to the facility in March 2017 with diagnoses including dysphasia, hyperlipidemia, failure to thrive and bipolar disorder. Review of the Minimum Data Set (MDS) assessment, dated 9/1/2024, indicated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-23 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview, the facility failed to provide the necessary treatment and services for two residents (#37 and #61) with pressure ulcers, out of a total sample of 24 residents. Specifically: 1. The facility failed to implement soft booties to Resident #37's feet in accordance to the medical plan of care. 2. The facility failed to implement the treatment orders for a pressure ulcer as recommended by the wound physician for Resident #61. Findings include: Review of the facility's policy titled 'Prevention and Management of Pressure Injuries, dated 7/23 included but not limited to indicates the following: Policy: Residents with pressure injuries and those at risk for skin breakdown are identified, assessed and provided with appropriate treatment to encourage healing and/or maintenance of skin integrity. Care Plans are developed based on individual resident's goals and decisions for treatment. Ongoing monitoring and evaluation are provided to ensure optimal resident outcomes. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-23 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview the facility failed for one Resident (#76), out of a total sample of 24 residents, to ensure interventions to maintain his/her safety were implemented in accordance to the plan of care. Findings include: Resident #76 was admitted to the facility in July 2022 and has diagnoses that include dysthymic disorder (dysthymia is a chronic form of depression), anxiety, and diabetes. Review of the Minimum Data Set (MDS) assessment, dated 10/7/24, indicated Resident #76 had a Brief Interview for Mental Status (BIMS) score of 14 out of a possible 15 which indicated intact cognition. Review of MDS indicated that Resident #76 requires setup assistance with meals. Review of Resident #76's incident report dated 8/30/24 indicated that Resident #76 suffered burns from spilled hot coffee to the suprapubic area and bilateral thighs and was sent to the emergency room for evaluation. Corrective measures indicated in the incident report include the following: -Facility coffee cups with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-23 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interviews, the facility failed to ensure services to maintain continence were implemented for one Resident (#58), out of a total sample of 24 residents. Specifically, for Resident #58 the facility failed to evaluate his/her incontinence and failed to develop a person-centered plan of care with individualized interventions for bladder incontinence. Findings include: Review of the facility's policy titled, Bladder and Bowel Continence Evaluation and Management Planning, dated April 2024, indicated the following: Resident/patients who are incontinent of urine or bowel will be identified, evaluated and provided appropriate treatment and services to achieve or maintain as much normal urinary function as possible and within the capability of the resident. Procedure: Upon admission or re-admission, a 3-day observation tool will be conducted to determine the resident's level of continence of both bladder and bowel. Based upon this information the next step would be to complete a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-23 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview, the facility failed to ensure staff implemented interventions related to weight loss for one Resident (#13) out of a total of 24 sampled residents. Findings include: Review of the facility's weight policy, dated August 2023, indicated: Policy: the facility residents are weighted weekly, monthly, or as needed following MD orders. - All weight loss/gain of three or more pounds or more on a resident weighing 100 pounds or less and weight loss/gain of five pounds or more on a resident weighing 100 pounds or more requires a reweigh for verification. - Weights are documented in the resident's/patient's medical record and/or weight book. - If a significant weight loss/gain is identified (greater than 5% in 30 days or greater than 10% in 6 months), the IDT (interdisciplinary team), Dietitian, Physician and Family are notified. - All residents with a significant weight loss are reviewed by the Interdisciplinary team and the resident/responsible party and interventions…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-23 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interviews, the facility failed for one Resident (#11), out of a total sample of 24 residents, to ensure professional standards of care and treatment for hemodialysis (a treatment where a machine removes blood from your body, filters it through a dialyzer (artificial kidney) and returns the cleaned blood to your body). Specifically, the facility failed to adhere to emergency care practices for the use of a venous catheter, failed to have a person-centered care plan with individualized interventions and failed to ensure communication between the facility and dialysis treatment center was consistent according to the medical plan of care. Findings include: Review of the facility's policy titled, 'Hemodialysis dated April 2024, included but was not limited to the following: To provide comprehensive care to residents/patients that receive hemodialysis treatments. Procedure admission Assessment: Determine the type of hemodialysis access device. Care of Venous Catheter:…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-23 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview, the facility failed to ensure it was free from a medication error rate of five percent or greater. Two out of four nurses observed made three errors in 28 opportunities on two of the three units resulting in a medication error rate of greater than 5%. These errors impacted two Resident (#317 and #44), out of nine residents observed. Findings include: Review of the facility policy titled 'Administering of Medications' dated April 2019, indicated the following but not limited to: -Medications are administered in accordance with prescriber orders, including any required time frame. -The individual administering the medications checks the label three times to verify the right resident, right medications, right dosage, right time and method (route) of administration before giving the medication. 1. During a medication pass on 10/23/24 at 8:19 A.M., on the [NAME] unit, the surveyor observed Nurse #3 prepare and administer including the following medications to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-23 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility failed to ensure medications were labeled with open dates and failed to ensure outdated medications were not available for administration on two of four resident care units. Findings include: Review of the facility policy titled Medication Storage, undated, indicated the following: - The nursing staff is responsible for maintaining medication storage and preparation areas in a clean, safe, and sanitary manner. -If the facility has discontinued, outdated or deteriorated medications or biologicals, the dispensing pharmacy is contacted for instructions regarding returning or destroying these items. - Multi-dose vials that have been opened or accessed (e.g., needle punctured) are dated and discarded within 28 days unless the manufacturer specifies a shorter or longer date for the open vial. - If medication containers have missing, incomplete, improper or incorrect labels, contact the dispensing pharmacy for instructions regarding returning or destroying these items.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-23 · tag F0808 — failed to follow doctor-ordered diets — isolated
    Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview, the facility failed to provide the prescribed, therapeutic diet for one Resident (#317) out of a total sample of 24 Residents. Specifically, Resident #317 was prescribed a therapeutic Mechanical soft (Dental) Ground texture diet and did not receive ground textures during meals. Findings include: Resident #317 was admitted to the facility in October 2024 with diagnoses including acute and chronic respiratory failure with hypoxia and type 2 diabetes mellitus. Review of Resident #317's most recent Minimum Data Set Assessment (MDS) dated [DATE] indicated the resident had a Brief Interview for Mental Status score of 13 out of a possible 15 indicating intact cognition. The MDS further indicated under Section L Oral/Dental Status that Resident #317 has obvious or likely cavity or broken natural teeth. During an interview on 10/21/24 at 8:43 A.M., Resident #317 told the surveyor he/she has a hard time eating bread because he/she is missing a lot of teeth. The surveyor…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-23 · tag F0842 — failed to keep accurate, complete medical records — isolated
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interviews, the facility failed to maintain an accurate medical record for one Resident (#94) out of a total sample of 24 Residents. Findings include: Resident #94 was admitted to the facility in July 2023 and has diagnoses that include pressure ulcer of sacral region. Review of Resident #94's most recent Minimum Data Set (MDS) dated [DATE], indicated a Brief Interview for Mental Status (BIMS) score of 10 out of a possible 15 indicating he/she had moderate impaired cognition. The MDS further indicated the Resident had a pressure ulcer. Review of Resident 94's physician orders indicated the following order initiated on 12/27/23: Specialty air mattress set at 165 check setting and function every shift to help with wound healing. On 10/22/24 at 10:53 A.M., the surveyor observed the air mattress set at 180 lbs (pounds). On 10/23/24 at 7:09 A.M,. the surveyor observed the air mattress set at 180 lbs. Review of the Treatment Administration Record (TAR) for October 2024,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-03-28 · tag F0561 — failed to honor residents' choices — pattern
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on records reviewed, interviews and observations, the Facility failed to ensure they supported each residents' right to self determination which included facilitating the residents choice to eat meals in their rooms, when all facility residents were issued a notification letter indicating residents were required to eat in facility dining room, exceptions were made for illness and approvals by nursing, however in addition the residents were also notified that nursing staff would no longer deliver meal plates to residents rooms, therefore forcing some residents who were approved by nursing to eat in their rooms, to facilitate the process themselves. Findings include: Review of the Facility's Policy titled, Resident Rights Policy and Procedures, dated revised 09/18/23, indicated that residents have the right to self-determination. Review of the Facility's notification letter sent to the Facility's residents, dated 03/13/24 by Administration, indicated the Facility noticed an increase in staff delivering food…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-19 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on records reviewed and interviews for one of three sampled residents ((Resident #1) who was non-ambulatory, was dependent on staff for mobility and required an assistive device (mechanical lift) for all transfers, the Facility failed to ensure that in an effort to maintain Resident #1's safety to prevent an incident/accident while being transferred by staff, that he/she was provided with a mechanical lift that staff had been trained to use and was appropriate for him/her based on his/her physical limitations, which included an inability to weight bear or physically participate due to paralysis of his/her upper/lower extremities, therefore placing him/her at increased risk for injury. Findings include: During the dates of the survey, 12/18/23 and 12/19/23, the surveyor requested that the facility provide several Policy and Procedures (P&P), however they were not provided despite multiple requests, the P&P's requested were as follows: - Mechanical lifts use for resident transfers - Staff training and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-11-15 · tag F0759 — failed to keep medication error rate low — pattern
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview the facility failed to ensure that it is free of medication error rates of five percent or greater. Specifically, the medication error rate was 15.63%. Findings include: Review of the facility policy titled Specific Medication Administration Procedures IIB2 Oral Medication Administration, dated revised December 2019, indicated to review and confirm medication orders for each individual resident on the Medication Administration Record Prior to administering medications to each resident. Further review failed to indicate that the nurse is to hold medications when vital signs are outside the ordered parameters. 1. Resident #81 was admitted to the facility in December 2021 with diagnoses including hypertension (high blood pressure), peripheral vascular disease and chronic obstructive pulmonary disease (COPD) Review of the doctor's orders dated November 2023 indicated the following orders: a. Advair Diskus aerosol powder breath activated 500-50 MCG/ACT (Fluticasone-Salmeterol) one puff inhale orally two times a day related to COPD. b.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-11-15 · tag F0842 — failed to keep accurate, complete medical records — pattern
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    3. Resident #13 was admitted to the facility in July 2022 with diagnoses including osteoarthritis, iron deficiency anemia and B group vitamin deficiency. Review for the doctor's orders dated November 2023 indicated an order for Calcium 600 mg (milligrams) + D3 400 IU (international units) give one tablet by mouth one time a day for minerals. During medication pass on 11/14/23, at approximately 9:10 A.M., the surveyor observed Nurse #3 administer Calcium 600 mg + D3 200 IU one tablet to Resident #13. Review of the medication administration record dated November 2023 indicated that Nurse #3 documented that he gave 1 tablet of Calcium 600 mg + D3 400 IU. During an interview on 11/14/23, at approximately 9:45 A.M., Nurse #3 said that he didn't realize that the amount of the D3 was not what the doctor ordered. Nurse #3 said he should not have documented that he had given Calcium 600 mg + D3 400 IU when he had only given Calcium 600 mg + D3 200 IU. 4. Resident #81 was admitted to the facility in December 2021 with diagnoses including hypertension (high blood pressure), peripheral vascular…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-15 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview, the facility failed to ensure two Residents (#18 and #45) were assessed for the ability to self-administer medications, out of a total sample of 25 residents. Findings include: Review of the facility policy titled Self-Administration of Medications, dated July 2023, indicated that residents are afforded the right to self-administer their own medications, upon request, and after determination the practice is safe. If the resident elects to self-administer his/her own medications, an evaluation of their cognitive, physical and visual ability to perform this task is conducted to ensure accurate and safe medication management. 1. Resident #18 was admitted to the facility in April 2023 with a diagnosis of chronic obstructive pulmonary disease (COPD). On 11/13/23, at 7:42 A.M., and 1:42 P.M., the surveyor observed 1 Albuterol inhaler (used to treat COPD) and one Symbacort inhaler (used to treat COPD) on the windowsill of the Resident's room. During an interview on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-15 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to notify the physician of a newly developed skin injury for one Resident (#102) out of a total of 25 sampled Residents. Findings include: Review of the facility's Condition: Significant Change policy, dated April 2023 indicated: *The physician, resident/patient and/or responsible party will be notified by the nurse in the event of a change in condition. *Order changes given by the physician will be carried out. *The notification shall be documented in the clinical record Resident #102 was admitted to the facility in August 2023 with diagnoses including aphasia and dementia. Review of Resident #102's Minimum Data Set assessment dated [DATE] indicated he/she is severely cognitively impaired and requires assistance with all activities of daily living. Review of the clinical record on 11/13/23 at 8:30 A.M., indicated a nursing progress note written on 11/13/23 at 7:52 A.M.: Patient alert and responsive, in bed all shift, easily arousable by verbal stimuli,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-15 · tag F0604 — failed to not use physical restraints improperly — isolated
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record review, and interview, the facility failed to identify and assess the use of pillows placed underneath a fitted sheet below the side rails on both sides of the bed as a potential restraint for one Resident (#25), out of a total sample of 25 residents. Findings include: Review of the facility policy titled, Restraints Management, dated as revised August 2018, indicated it is the policy of this facility to utilize restraints only when clinically justifiable to treat the resident's medical condition while maintaining the resident's highest practicable level of physical and psychological wellbeing. Restraints will be utilized only after alternatives to restraints and/or least restrictive restraints have been attempted. The need for a restraint will be evaluated by the interdisciplinary team (IDT) and this recommendation will be reviewed with the resident and/or responsible party. The interdisciplinary team will evaluate the resident on admission, annually, quarterly and initiation of restraint with significant change of condition to determine the need for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-15 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview, the facility failed to implement the plan of care for two Residents (#25 and #102) out of a total of 25 sampled Residents. Findings include: 1. For Resident #25, the facility failed to ensure his/her air mattress was set at the appropriate setting. Resident #25 was admitted to facility in March 2022 with diagnoses including dementia and dysphagia. Review of the Minimum Data Set Assessment (MDS) dated [DATE], indicated Resident #25 is cognitively impaired and totally dependent on staff for all activities of daily living. During observations on 11/13/23 at 8:00 A.M. and 11/14/23 at 7:36 A.M., Resident #25 was laying in bed on an air mattress set at 450 lbs (pounds). Resident #25 was thin and frail in stature. There was a label on the air mattress pump indicating Set at #3. Resident #25 was unable to participate in an interview due to his/her cognition. Review of the physician's orders indicated: Air mattress every shift static setting #3; every shift, 8/10/23.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-15 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview, the facility failed to provide the necessary activities of daily living for dependent residents for one Resident (#76) out of a total sample of 25 residents. Specifically, the facility failed to provide continuous supervision during mealtimes for Resident #76. Findings include: Resident #76 was admitted to the facility in January 2019 with diagnoses including cerebral infarction and psychosis. Review of Resident #76's most recent Minimum Data Set Assessment (MDS) indicated that the Resident had a Brief Interview for Mental Status score of 6 out of a possible 15 indicating that he/she has severe cognitive impairment. Further review of the MDS indicated that the Resident requires total dependence with all activities of daily living (ADLs) and supervision with meals. During the survey the following observations were made: *On 11/13/23 at 8:04 A.M., Resident #76 was eating breakfast in his/her bed behind a closed bed curtain and could not be seen from the hallway. He/she had scrambled eggs on his/her chest. No staff members were in the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-15 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview the facility failed to ensure that the resident's environment was free from accident hazards for two Residents (#56 and #82) out of a total of 25 sampled Residents. Specifically, the facility failed to ensure Resident #56's and Resident #82's cigarettes and cigarette lighters were kept in a secure location. Findings include: Review of the facility policy titled Resident Smoking Policy, not dated, indicated that it is the policy of the facility to provide a healthy and safe environment for residents, staff and visitors by limiting the use of tobacco smoking materials on its campus. Further review indicated that all cigarettes, igniting and smoking materials will be kept in a secure location designated at the facility. Residents will not be permitted to retain such items in their possession. Smoking will take place under the supervision of a staff member. The staff member will have the responsibility of lighting all cigarettes. 1. Resident #56 was admitted to the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-15 · tag F0693 — failed to provide proper feeding-tube care — isolated
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, records review, interview and policy review, the facility failed to ensure enteral nutrition provided via a gastrostomy tube (G-tube, a feeding tube in the abdomen used to provide nutrition) was provided in accordance with professional standards of practice for one Resident (#6) out of a total sample of 24 residents. Specifically, the facility failed to obtain a new tube feeding bag for water after the bag was observed to be in use for over three days. Findings include: Review of the facility policy titled Enteral feedings - Safety Precautions, revised and dated November 2018 indicated the following: *Sterile formula in a closed system has a maximum hang time of 48 hours. *Change administration sets for open-system enteral feedings at least every 24 hours, or as specified by the manufacturer. Resident #6 was admitted to the facility in December 2020 with diagnoses including quadriplegia and dysphagia (difficulty swallowing). Review of Resident #6's most recent Minimum Data Set Assessment…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-15 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record review and interview the facility failed to provide respiratory care services in accordance with professional standards of practice. Specifically, the facility failed to 1. For Resident #97 the facility failed to ensure nursing obtained a physician's order for oxygen use, and 2. failed to change the oxygen tubing as ordered and ensure a filter was being used on the oxygen concentrator for one Resident (#22) out of a total sample of 24 residents. Findings include: Review of the facility oxygen policy titled Nasal Cannula, undated, indicated the following: *Procedure: Verify physician orders Review of the facility's oxygen policy titled Equipment Change/Disinfection, undated, indicated the following: *Oxygen Concentrators: Rinse and dry the external filter weekly and PRN (as needed) when visibly dusty. 1.) For Resident #97 the facility failed to ensure nursing obtained a physician's order for oxygen use. Resident #97 was admitted to the facility in July 2023 with diagnoses including obesity, anxiety and dependence on supplemental oxygen. Review of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-15 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record review the facility failed to implement a physician's order to give phosphate binders (a medication to absorb phosphate from the food you eat) at the appropriate time for one Resident (#11) out of a total sample of 24 residents. Findings include: Resident #11 was admitted to the facility in October 2022 with diagnoses including end stage renal disease and chronic obstructive pulmonary disease. Review of Resident #11's most recent Minimum Data Set Assessment (MDS) indicated that the Resident had a Brief Interview for Mental score of 13 out of a possible 15 indicating that he/she is cognitively intact. The MDS further indicated that the Resident requires extensive assistance with all activities of daily living and is currently on dialysis. Review of Resident #11's physician's orders dated 6/19/23 indicated the following: *Sevelamer Carbonate Tablet 800 MG (milligrams) - Give 2 tablet by mouth with meals for hyperphosphatemia (high phosphate levels in the blood) three times daily According to (the kidney center's) Kidney Care Professional…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2023-11-15 · tag F0732 — widespread
    Post nurse staffing information every day.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview the facility failed to ensure the nursing staffing data was posted daily in a prominent area and readily accessible to residents and visitors as required. Findings include: On 11/13/23 at 7:00 A.M., 11/14/23 at 7:00 A.M. and at 2:11 P.M., and on 11/15/23 at 6:50 A.M. and 9:35 A.M., the surveyor was unable to locate the daily staff posting data, in a readily accessible area for residents and visitors. During an interview on 11/14/23 at 2:11 P.M., the receptionist said there was no staffing data posted, in a readily accessible area for residents and visitors. On 11/14/23 at 2:12 P.M., Unit Manager #3 was unable to locate the daily staffing data, in a readily accessible area for residents and visitors. During an interview on 11/14/23 at 2:14 P.M., the scheduler said she does the staffing and is responsible for posting the staffing schedules at the time clock, but she does not post the daily nursing staffing data in a prominent area that is readily accessible to residents and visitors. On 11/15/23 at 9:35 A.M., the Administrator in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$15,030 in federal fines across 1 penalty.

  • $15,030 — penalty dated 2023-11-15

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to LME FAMILY HOLDINGS — 15 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 2 of 52.1-0.1 vs chain
Health inspection 2 of 52.2-0.2 vs chain
Staffing 2 of 52.3-0.3 vs chain
Quality measures 2 of 52.9-0.9 vs chain
The other 14 homes this chain runs (chain average 2.1★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
HIRSCH, NISSONIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL8%since 08/01/2022
HIRSCH, SHMUELIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL29%since 08/01/2022
PROBST, SARAHIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL15%since 08/01/2022
PROBST, SETHIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL15%since 08/01/2022
TAKESIAN, MICHAELIndividualCONTRACTED MANAGING EMPLOYEEsince 08/01/2022
LME FAMILY HOLDINGS LLCOrganizationOPERATIONAL/MANAGERIAL CONTROLsince 08/01/2022
LAHASKY, EPHRAMIndividualOPERATIONAL/MANAGERIAL CONTROLsince 08/01/2022

CMS files one row per role, so the 11 rows in the source record cover these 7 parties — each is shown once here with every role it holds. Nothing is omitted.

1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$12.6M
Net patient revenuemost recent cost report
+2.3%
Operating marginrevenue minus expenses
$712K
Related-party expense6% of expenses
Who pays — share of resident-days
Medicaid 80%Medicare 4%Other / private 16%

About 80% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $712K paid to related parties (affiliated landlords or management companies) in its most recent cost report.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$325per resident / day
operating cost
$9,873per month
≈ monthly operating cost
$332per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in MA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Massachusetts Medicaid page.

Typical monthly cost in Massachusetts
$14,448/mo
Nursing home (semi-private)
$15,817/mo
Nursing home (private)
$9,600/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 225458. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-09-26, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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