Clear Creek Nursing & Rehabilitation Center
10506 Clear Creek Commerce Drive, Mint Hill, NC 28227 · For profit - Limited Liability company · 120 certified beds · (704) 545-2377 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- a high payroll-based staffing rating (4/5)
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- it has abuse, neglect, or exploitation citations (F0600, F0607) — most recent Nov 2023
- it has a citation for mishandling residents’ money or property (F0565)
- inspectors cited 1 immediate-jeopardy problem — the most serious level
- a high number of inspection citations overall (32) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $105,396 in federal fines (most recent 2024-04-23)
- its payroll-based staffing score sits well above its independent inspection score
- its independent health-inspection rating is low (2/5)
- about 21% of its spending goes to commonly-owned related companies
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 2 of 5 |
| StaffingFrom payroll records (PBJ) | 4 of 5 |
| Quality measuresSelf-reported by the facility | 3 of 5 |
Worth a closer look. This home's staffing rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the staffing score rests on the facility's own payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 3 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
| Short-stay residentsrehab / post-hospital | 2 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 2 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 6.2% | 15.6% | 15.4% | better |
| Long-stay residents who lose too much weight | 7.6% | 7.2% | 5.4% | worse |
| Long-stay residents with a catheter left in their bladder | 1.0% | 0.7% | 0.9% | typical |
| Long-stay residents with a urinary tract infection | 0.2% | 2.3% | 2.0% | better |
| Long-stay residents with depressive symptoms | 0.0% | 5.9% | 6.5% | check this* — see note marked star below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.0% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 4.4% | 3.5% | 3.3% | worse |
| Long-stay residents whose ability to walk worsened | 8.1% | 18.3% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 17.4% | 21.3% | 18.9% | typical |
| Long-stay residents given the seasonal flu vaccine | 99.1% | 94.1% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 4.3% | 5.5% | 4.7% | typical |
| Long-stay residents with worsening bladder/bowel control | 4.8% | 20.7% | 21.2% | better |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 14.2% | 14.0% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 0.8% | 1.4% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 90.5% | 78.1% | 79.4% | better |
| Short-stay residents rehospitalized after admission | 37.9% | 22.9% | 22.6% | worse |
| Short-stay residents with an outpatient ER visit | 14.2% | 12.9% | 12.0% | worse |
| Long-stay hospitalizations per 1,000 resident days | 1.97 | 1.78 | 1.67 | worse |
| Long-stay outpatient ER visits per 1,000 resident days | 1.09 | 1.80 | 1.80 | better |
* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
47.6% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 51 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 44.1% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 34 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.59 therapist hours per resident per day in 2026Q1 — more than 87% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 16% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 47.6%CMS range 35.5–59.0 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 9.8%CMS range 6.6–14.3 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 44.1% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 50.0% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 35.3% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 100.0% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 69.2% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 1.7% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 0.0% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 6.8%CMS range 3.8–12.6 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.17 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 120 beds and averages 111.7 residents a day — about 93% occupied, or roughly 8 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.23 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.64 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.67 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 4.02 hrs/resident/day on weekends vs 4.31 on weekdays — 7% thinner on weekends. RN hours go from 0.71 to 0.46 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 56% is about the same as the national median of 45%. 2 administrators have left in the past year — frequent leadership churn is a warning sign families often miss.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
32 citations, most serious first. The 14 most serious are shown; the remaining 18 are one tap away and print in full.
- Immediate jeopardy · Kcited before2023-08-11 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — patternProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews, staff, Responsible Party text communication (RP), Nurse Practitioner (NP), physician (MD), and Urology Physician Assistant (PA) interviews, the facility failed to implement the Urology Physician's orders dated 6/9/23 for prophylactic antibiotic treatment for recurrent urinary tract infections (UTI) and to discontinue a medication to treat an overactive bladder. The facility also failed to ensure staff were trained on the correct procedure to collect a urine specimen and ensure the laboratory was notified there was a specimen for pick up. The deficient practice affected 1 of 3 residents reviewed for urinary tract infections (Resident #1). Resident #1 was sent to the emergency department on 7/13/23 due to being found unresponsive, upon examination in the emergency room Resident #1 required hospital admission in the intensive care unit (ICU) for sepsis (a life-threatening emergency to the body's response to an infection) secondary to a Urinary Tract Infection. The immediate jeopardy began…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2023-11-17 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, resident/ family and staff interviews, the facility failed to protect a resident's right to be free from verbal and mental abuse when Nurse Aide #4 and Social Worker confronted Resident #2 in her room and intimidated her into not submitting a grievance. Nurse Aide #4 refused to provide incontinent care for Resident #2 by taking her to her room and yelling at her by stating she could poop in her diaper like everyone else does then slammed the door as she left. Nurse Aide #4 yelled at Resident #2 who requested incontinent care, by stating I am not your CNA and will never be your CNA no more in life. These actions caused Resident #2 to feel intimidated, devalued, deprived of care, ignored, depressed, without control of her life, trapped, upset, and as if she did something wrong. This occurred for 1 of 1 resident reviewed for abuse. Findings included: Resident #2 was admitted to the facility on [DATE] with diagnoses inclusive of Parkinson's disease, depression, and neurogenic bladder. An…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2023-08-11 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, resident, Family member, and staff interview, the facility failed to protect a resident right to be free from employee to resident verbal abuse for 1 of 2 residents investigated for abuse (Resident #2). Resident #2 reported needing assistance with toileting when a Nurse Aide (NA #6) entered her room and NA #6 refused to assist her with incontinence care stating she didn't have time. Resident #2 alleged later that same evening NA #6 returned to her room to place her on the bed pan and verbalized threats while shaking her hand at the resident in a manner which made the resident feel deflated, defeated, tearful, and insignificant. She also stated she was afraid to ask for anything else because she was concerned NA #6 would retaliate against her. The findings included: Resident #2 was re-admitted to the facility on [DATE] for rehabilitation services with diagnoses that included displaced avulsion fracture of tuberosity of left calcaneus (a piece of the calcaneus is pulled off when the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2023-08-11 · tag F0607 — failed to have anti-abuse policies — isolatedDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record reviews, staff and resident interviews the facility failed to remove Nurse Aide (NA) #6 from a resident care assignment after NA #6 shook her clinched hands (closed fist) at her and stated, I don't have time to deal with you and if she needed to pee that bad, she should have made her company leave before supper. Resident #2 reported the interaction on the evening of 7/31/23 made her feel deflated, defeated, tearful, insignificant, like I am this big (holding up two fingers close together), and afraid to ask for anything else because she was concerned NA #6 would retaliate against me. NA #6 continued to provide care to other residents in the facility after the incident until the end of her shift at 7:00 pm. This was for 1 of 3 residents reviewed for abuse (Resident #87) . The findings included: A review of the facility policy titled: Abuse, Neglect, or Misappropriation of Resident Property revised 10/15/22 indicated the facility shall take whatever steps are necessary to prevent…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2026-05-15 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations and staff interviews, the facility failed to store, label and date food in 1 of 1 freezer and 1 of 1 walk-in cooler and failed to remove produce with signs of spoilage in the walk-in cooler. These practices had the potential to affect food served to residents.Findings Include:a. During an initial kitchen tour of the walk-in cooler, conducted with the Dietary Manager on 05/11/2026 at 10:25 AM, the following concerns were identified:- Two packages of strawberries were stored in their original packaging. Four strawberries in one package were observed covered with a white, fuzzy substance. The second package contained one visibly spoiled strawberry.- One pack of blueberries was stored in its original packaging. Five blueberries were observed covered with a white, fuzzy substance. - Thirty-eight yellow squash stored in a box was observed wilted and brown in color.- One box containing 30 oranges stored in a box was observed. Five oranges were observed covered with a white, fuzzy substance.- One box containing loose mushrooms was observed with dark brown and wilted…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2026-05-15 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observation, and staff interviews, the facility failed to change the pressure ulcer dressing as ordered for 1 of 3 residents reviewed for pressure ulcers (Resident #11). The findings included:Resident #11 was readmitted on [DATE] with diagnoses which included pressure ulcer of the sacral (triangular bones located below the lumbar spine) area (stage 4), neurocognitive disorder with Lewy Bodies, abnormal posture, and chronic obstructive pulmonary disease. Resident #11 was admitted to hospice care on 12/26/25.The care plan revised 6/26/25 revealed Resident #11 had an ulceration or interference with structural integrity of layers of skin of the sacral area caused by pressure related to friction, incontinence of bowel and/or bladder, and immobility. The goal was Resident #11's pressure ulcer would not worsen through review. Interventions included administer medications as ordered, administer treatments as ordered, utilize enhanced barrier precautions, turn and reposition the resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-05-15 · tag F0761 — failed to label and store drugs safely — isolatedEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and staff interviews, the facility failed to label an in-use insulin pen with the opened and expiration date information for 1 of 4 medication carts (200-hall medication cart). The findings included:An observation was conducted of the 200-hall medication cart with Nurse #5 on 5/14/26 at 12:47 PM. The observation revealed one opened and in use Lantus Solostar insulin pen not labeled with an opened or expiration date. The insulin pen was stored in a clear zippered bag labeled with the resident's name and prescribing information. Nurse #5 was interviewed during the cart observation and stated insulin pens were supposed to be dated with the date they were opened. She further stated insulin pens should be discarded 28 days after being opened. Nurse #5 stated she was unsure when the Lantus insulin pen was opened or why the insulin pen was not dated.On 5/14/26 at 3:47 PM the Director of Nursing (DON) was interviewed and stated she expected nursing staff to label insulin pens with the date they were opened and discard them 28 days after the opened date.The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2026-05-15 · tag F0806 — failed to honor food preferences — isolatedEnsure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, and resident, staff, Dietary Manager, and Registered Dietitian (RD) interviews, the facility failed to provide food that accommodated a documented allergy to pineapple for 1 of 4 residents reviewed for nutrition (Resident #61).Findings included: Resident #61 was admitted to the facility on [DATE]. Resident #61's admission Minimum Data Set (MDS) assessment dated [DATE] revealed the resident was cognitively intact with no behaviors. Resident #61's electronic health record revealed an undated area on the clinical dashboard listed food allergies as pineapple and tree nuts and listed the severity as unknown. A review of Resident #61's care plan document which was last reviewed on 3/9/26, stated at the bottom of the document, the resident's food allergies included pineapple and tree nuts. There was no separate care plan for the allergy.A review of a history and physical note written by the Internal Medicine Nurse Practitioner, dated 4/10/26 indicated Resident #61 had documented…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-03-21 · tag F0565 — failed to support the resident council — patternHonor the resident's right to organize and participate in resident/family groups in the facility.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, and staff and resident interviews, the facility failed to provide resolution of Resident Council Meeting grievances for 4 of 6 monthly Resident Council Meetings. The Resident Council had concerns during resident council meetings that revealed no follow up resolutions (09/19/24, 11/14/24, 12/11/24, and 01/16/24.) The findings included: On 09/19/24 the Resident Council Meeting Minutes noted music not being played during meals, getting assistance to go to the beauty shop, and residents wants DNR above their bed. The Resident Council Follow-Up for 09/19/24 Resident Council Meeting Minutes did not demonstrate the facility's response to grievances voiced during the Resident Council. On 11/14/24 the Resident Council Meeting Minutes noted call lights were not being answered. The Resident Council Follow-Up for 11/14/24 Resident Council Meeting Minutes did not demonstrate the facility's response to grievances voiced during the Resident Council. On 12/11/24 the Resident Council Meeting Minutes noted call lights were not being answered and residents had issues with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-03-21 · tag F0842 — failed to keep accurate, complete medical records — patternSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews and staff interviews, the facility failed to maintain psychiatric progress notes in the electronic medical record (Residents #21, # 31, #37 and #90), and to accurately document the completion of an order on the medication administration record (Resident #36). This deficient practice occurred for 5 of 5 residents (Resident #21, # 31, #36, #37 and #90) reviewed for accurate medical records. The findings included: 1a. Resident #21 was admitted to the facility on [DATE] with diagnoses that included dementia with other behavioral disturbances. A physician order for Resident #21 dated 10/24/24 ordered psychiatric services for evaluation and treatment. A quarterly Minimum Data Set (MDS) assessment dated [DATE] indicted Resident #21 had severe cognitive impairment and received antipsychotic, antianxiety and antidepressant medications. A review of Resident #21's electronic medical record (EMR) did not include any psychiatric progress notes. A request for psychiatric progress notes was made to the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-03-21 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 3. According to the facility's infection control policy subsection titled Enhanced Barrier Precautions dated 4/03 and revised 6/13/24, personal protective equipment (PPE) including a gown and gloves was to be worn during high contact care for a resident with an indwelling medical device such as a feeding tube. On 3/19/25 at 10:06 AM Nurse #1 donned a gown and gloves at the doorway of Resident #100's room due to the resident being on enhanced barrier precautions. Nurse #1 was observed as she provided a dressing change of the (PEG) percutaneous endoscopic gastrostomy tube (a thin, flexible tube inserted through the skin and into the stomach) insertion site. After cleansing the insertion site and applying a clean dressing, Nurse #1 removed her gloves and took a pen out of her pocket. Without performing hand hygiene or donning a clean pair of gloves, she then used her bare left hand and stabilized the newly applied dressing against the resident's stomach and wrote her initials and date on the tape of the dressing.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-03-21 · tag F0644 — isolatedCoordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews the facility failed to ensure a Preadmission Screening and Resident Review (PASRR) level II referral was made after a resident was given new mental health diagnoses for 1 of 3 residents (Resident #71) reviewed for PASRR. The findings include: Review of Resident #71's medical record revealed the resident was originally admitted to the facility on [DATE] and a PASRR level I was completed. The resident was diagnosed with depression on 04/20/23, delusional disorder on 12/4/23, and insomnia on 12/04/24. Review of Resident #71's most recent comprehensive Minimum Data Set (MDS) dated [DATE] revealed the resident was not coded for a level II PASRR. During an interview on 03/19/25 at 1:00 PM with the Social Worker (SW) she revealed a PASRR level II referral should be completed upon admission for residents with a mental health diagnosis and when a resident has had a change of condition or a newly added mental health diagnosis. It was further revealed by the SW Resident #71…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-21 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, and staff and Nurse Practitioner interviews, the facility failed to remove an indwelling urinary catheter per the physician's order and failed to keep a urinary catheter drainage bag and tubing from touching the floor to reduce the risk of infection for 1 of 4 residents reviewed for urinary catheters (Resident #36). The findings included: Resident #36 was admitted to the facility on [DATE] with diagnoses that included history of stage 3-4 pressure ulcer. The annual Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #36 was moderately cognitively impaired and was coded for having an indwelling urinary catheter. The care plan dated 01/02/25 revealed Resident #36 had an indwelling urinary catheter due to a stage 4 sacral wound and the interventions included providing catheter care per the physician orders. Resident #36 had a physician order dated 03/11/25 that read; discontinue the indwelling urinary catheter on 03/15/25. The order was entered by Nurse #3.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-03-21 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolatedProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, and family member and staff interviews, the facility failed to obtain a physician order for oxygen therapy for 1 of 1 resident reviewed for respiratory care (Resident #72). The findings included: Resident #72 was admitted to the facility 1/18/25 with diagnoses including chronic lung disease and hypertension. The admission Minimum Data Set (MDS) assessment dated [DATE] assessed Resident #72 to have oxygen therapy. A physician order dated 1/18/25 read (for) cyanosis or dyspnea: oxygen at 2 liters per minute, notify the provider. A care plan dated 1/21/25 addressed Resident #72's potential for breathing issues related to his lung disease and specified to administer oxygen at 2 liters per minute by nasal canula. Review of the physician orders for Resident #72 revealed no order for oxygen therapy. The significant change MDS dated [DATE] assessed Resident #72 to not have oxygen therapy. Resident #72 was observed on 3/17/25 at 2:16 PM. Resident #72 had an oxygen concentrator…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 18 citations
- Potential for harm · D2025-03-21 · tag F0730 — isolatedObserve each nurse aide's job performance and give regular training.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and staff interviews, the facility failed to complete a performance review every 12 months for 2 of 5 Nurse Aides (NAs) reviewed to ensure in-service education was designed to address the outcome of the performance evaluations (NA #2 and NA #3). The findings included: a. A review of NA #3's employment file revealed a hire date of 8/27/21. There was no record a performance review was completed for NA #3 from January 2024 to present. A phone interview conducted with NA #3 on 3/21/25 at 10:22 AM indicated she did not recall that a performance review had been completed at any time during her employment at the facility. b. A review of NA #2's employment file revealed a hire date of 5/30/23. There was no record a performance review was completed for NA #2 from January 2024 to present. A phone interview with NA #2 on 3/21/25 at 10:02 AM indicated she did not recall that a performance review had been completed since she was hired by the facility in 2023. A phone interview conducted with the Staff Development Coordinator (SDC) on 3/21/25 at 10:50 AM revealed she…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2023-11-17 · tag F0867 — failed to act on quality-improvement findings — widespreadSet up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, record review, and staff interviews, the facility's Quality Assessment and Assurance (QAA) Committee failed to maintain implemented procedures and monitor the interventions that the committee put into place following the recertification and complaint investigation survey completed on 05/26/22, the complaint investigation survey completed on 7/13/23, and the complaint investigation survey completed on 08/11/23. This was for five repeat deficiencies originally cited in the areas of freedom from abuse and neglect, develop/implement abuse policies, activities of daily living provided for dependent residents, development of comprehensive care plans, infection prevention and control that was subsequently recited on the current recertification and complaint investigation survey of 11/17/23. The continued failure of the facility during four federal surveys of record shows a pattern of the facility's inability to sustain an effective Quality Assessment and Assurance Program. The findings included: This tag is cross referenced to: F600: Based on record review, resident/…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2023-11-17 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interviews and record reviews the facility failed to implement an infection surveillance plan for monitoring and tracking infections in the facility. This practice had the potential to affect 84 of 84 residents in the facility. The finding included: The Infection Control Plan dated 09/25/2023 and the Facility assessment dated [DATE] revealed services offered by the facility included infection prevention and control with identification and containment of infections, prevention of infections, and tracking and monitoring infections. The Infection Preventionist conducts surveillance of all infections among residents including tracking and analysis of outbreaks of infections. During the Entrance Conference with the Administrator on 11/13/2023 at 9:30 AM, he revealed that the facility's designated Infection Preventionist was the Wound Care Nurse. An interview with the Wound Care Nurse on 11/16/2023 at 10:01 AM revealed she had not performed any duties related to Infection Prevention and Control since…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2023-11-17 · tag F0882 — widespreadDesignate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on staff interviews, the facility failed to designate a qualified Infection Preventionist (IP), who had completed specialized training in infection prevention and control, to be responsible for the facility's Infection and Control Program. This had the potential to affect 84 of the 84 residents at the facility. The findings included: During the Entrance Conference with the Administrator on 11/13/2023 at 9:30 AM, he revealed the facility's designated Infection Preventionist was the facility's wound care nurse. An interview with the wound care nurse on 11/16/2023 at 10:01 AM revealed she had not performed any duties related to Infection Prevention and Control since she resigned from the Director of Nursing (DON) position on 07/31/2023. The wound nurse stated she had attended the Statewide Program for Infection Control and Epidemiology (SPICE) and was SPICE trained. She further revealed the current DON was responsible for the facility's Infection Control Program. She also stated she had provided a hand off of Infection Prevention and Control information to the current DON when…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-11-17 · tag F0554 — patternAllow residents to self-administer drugs if determined clinically appropriate.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 3. Resident #25 was admitted to the facility on [DATE] with diagnoses inclusive of heart failure, stage 2 chronic kidney disease, pulmonary hypertension and peripheral vascular disease. The quarterly MDS assessment dated [DATE] indicated Resident #25 was cognitively intact and required extensive assistance with bed mobility, transfers, dressing, personal hygiene, and toileting. He was independent with eating and was totally dependent on bathing. A review of Resident #25's medical record indicated there was no assessment or physician's order for self-administration of medications. A review of Resident #25's Medication Record for November 2023 revealed an active physician's order for ammonium lactate lotion and natural tears eye ointment. The Medication Record did not reveal an order for the following over-the-counter medications: nasal spray, peptide collagen, calcium antacids, or joint pain relief rub roll-on. During an initial observation of Resident #25's room on 11/13/23 at 10:48 AM revealed prescribed…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-11-17 · tag F0565 — failed to support the resident council — patternHonor the resident's right to organize and participate in resident/family groups in the facility.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews with residents (Residents #23, #27, #36, #38, #47, #50, #58, #74, and #140) and staff and record review, the facility failed to provide privacy for 5 months during Resident Council meetings. The findings included: A review of Resident Council meeting minutes from June 2023 to November 2023 revealed Residents #23, #27, #36, #38, #47, #50, #58, #74, and #140 attended Resident Council meetings routinely. The minutes did not record concerns voiced by residents regarding the location of their meetings. An observation of the activity area on the 500/600 hall occurred on 11/13/23 at 12:15 PM. The activity area was observed with a vending machine and refrigerator. The area was an open space that was adjacent to the open dining room and nurse's station. The area was not enclosed for privacy. An interview with the Activity Director (AD) occurred on 11/13/23 at 1:18 PM. The AD stated that he had arranged for the Resident Council meeting with the Surveyor to be held in the 500/600 hall activity area. He confirmed that this space did not afford privacy and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-11-17 · tag F0695 — failed to provide proper breathing / tracheostomy care — patternProvide safe and appropriate respiratory care for a resident when needed.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews with residents and staff and record review, the facility failed to provide supplemental oxygen (O2) per physician (MD) order for 2 of 2 sampled residents reviewed for respiratory care (Residents #69 and #14). The findings included: 1. Resident #69 re-admitted to the facility on [DATE]. Diagnoses included dementia, pneumonia, and anxiety disorder. A Nurse Practitioner (NP) progress note dated 9/11/23 documented the NP assessed Resident #69 on re-admission. The Resident denied cough, and shortness of breath. Her lungs were clear, bilaterally, without wheezes, rales, rhonchi, and her breathing was non-labored. A NP progress note dated 9/15/23 recorded nursing reported to the NP that Resident #69 experienced decreased 02 saturations (a measure used to determine oxygen levels in the blood). The NP assessed Resident #69 as alert, in no acute distress, vital signs (VS) within normal limits and her lungs with diffuse wheezes noted. The NP ordered a STAT (immediately) chest Xray. Review…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-11-17 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, observations and staff interviews, the facility failed to discard expired medications and date opened insulin vials and eye drops in 1 of 2 medication rooms (300 hall/400 hall medication room) and 3 of 5 medication carts (300 hall/400 hall medication cart, 600 hall medication cart and 500 hall medication cart). The findings included: 1. An observation of the 300 hall/400 hall medication room with Nurse #5 on 11/15/23 at 11:38 AM revealed an opened vial of Tuberculin marked with an open date of 10/2/23. The vial was stored in the medication room refrigerator and was available for use. During the observation, Nurse #5 stated that the opened Tuberculin vial was only good for 28 days after opening and should have been discarded. She also stated that the Tuberculin vial was normally used by the night shift nurse for newly admitted residents. (Tuberculin, also known as purified protein derivative, is a combination of proteins that are used in the diagnosis of tuberculosis.) An interview with the Unit Manager (UM) on 11/17/23 at 8:03 AM revealed the Director of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-11-17 · tag F0810 — patternProvide special eating equipment and utensils for residents who need them and appropriate assistance.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review and interviews with residents, family and staff, the facility failed to provide adaptive equipment during meals to 2 of 2 sampled residents reviewed for the use of adaptive equipment (Residents #79 and #37). The findings included: 1. Resident #79 was admitted to the facility on [DATE]. Diagnoses included dementia, drug-induced tremors, lack of coordination, and generalized muscle weakness, among others. A physician (MD) diet order dated 8/14/23 recorded Resident #79 received a regular diet, mechanical soft texture, and thin liquids. Occupational therapy (OT) progress notes, recorded Resident #79 was referred for OT services on 8/15/23 for self-care deficits, lack of coordination, and generalized muscle weakness. At the time of the referral, Resident #79 required staff assistance with feeding. The goal was for Resident #79 to eat independently using a divided dish, 2 handled cup with a lid and a built up tablespoon. An admission Minimum Data Set assessment dated [DATE]…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-17 · tag F0578 — failed to honor advance directives / code status — isolatedHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to clarify and update the medical records to reflect the desired advance directive for 1 of 7 residents reviewed for code status (Resident #64). The findings included: Resident #64 was admitted to the facility on [DATE]. The admission Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #64 had moderately impaired cognition. A Do Not Resuscitate (DNR) form dated 10/24/23 for Resident #64 and a Medical Orders for Scope of Treatment (MOST) form dated 10/24/23 indicated do not attempt resuscitation if Resident #64 had no pulse and was not breathing. Both forms were located in Resident #64's physical chart at the nurses' station. Resident #64's care plan last revised on 10/24/23 indicated Resident #64 had an advance directive of DNR. Further review of Resident #64's electronic medical record revealed a physician's order dated 10/30/23 for full code. An interview with Nurse #4 on 11/14/23 at 2:50 PM revealed Resident #68 used to be on the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-17 · tag F0585 — failed to handle grievances — isolatedHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, grievance review, policy review, resident/family interviews and staff interviews, the facility failed to ensure a grievance investigation was conducted and a written resolution was provided per the facility's grievance policy for 1 of 1 resident (#2) reviewed for grievances. Findings included: The facility Resident Concerns / Grievances Policy dated 8/2019 included the following guidelines: Information on how to file a grievance or complaint will be available through individual resident notification or by posting in prominent areas accessible to the residents within the facility. This information includes the right to file concerns orally, or in writing or anonymously with the facility's grievance official's name, mailing address, email and business phone number; a reasonable expected time frame for completing the review of the grievance, and the right to obtain a written decision regarding his/her grievance and the contact information for appropriate independent state agencies and other…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-11-17 · tag F0607 — failed to have anti-abuse policies — isolatedDevelop and implement policies and procedures to prevent abuse, neglect, and theft.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and review of the facility's policy entitled Abuse and Neglect , and resident and staff interviews, the facility failed on 2 occasions to implement its own policy to immediately report an incident of abuse or neglect to the Administrator. This affected 1 of 1 resident reviewed for abuse (Resident #2). Findings included: A policy entitled Abuse, Neglect or Misappropriation of Resident Property Policy, dated 5/2013, read in part, Any employee who witnesses or suspects that abuse, neglect, or misappropriation of property has occurred will immediately report the alleged incident to their supervisor, who will immediately report the incident to the Administrator. Failure to report any concern related to neglect, abuse, or misappropriation of property will result in disciplinary action and possible termination of employment. The Administrator is responsible for ensuring that complaints of abuse or neglect are investigated. Measures will be initiated to prevent any further potential abuse while…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-17 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, resident interviews, staff interviews, and record review the facility failed to develop an individualized person-centered comprehensive care plan in the area of visual impairment (Resident #14). This deficient practice was for 1 of 1 resident whose comprehensive care plans were reviewed. Findings included: Resident #14 was admitted to the facility on [DATE]. A review of Resident #14's quarterly Minimum Data Set (MDS) dated [DATE] revealed Resident #14 was cognitively intact with no documented behaviors. The MDS also revealed Resident #14 had visual impairment. The Care Area Assessment (CAA) was triggered to proceed to care plan for visual impairment. Review of the care plan dated 10/30/2023 revealed Resident #14 was not care planned for visual impairment. An interview was conducted with Resident #14 on 11/13/2023 at 2:19 PM. Resident #14 stated she had poor vision and had worn eyeglasses since she was four years old. She also revealed she could not read small print and she thought her…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-17 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observations, and interviews with the resident, staff and the Hospice Nurse, the facility failed to provide a dependent resident with nail care and facial hair trim to 1 of 4 residents (Resident #68) reviewed for assistance with activities of daily living. The findings included: Resident #68 was admitted to the facility on [DATE] with diagnoses that included congestive heart failure and brain degeneration. The significant change in status Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #68 was cognitively intact, had no rejection of care behaviors, and was totally dependent on staff assistance with personal hygiene and bathing. The MDS further indicated that Resident #68 received hospice care. Resident #68's activities of daily living (ADL) care plan revised on 8/17/23 indicated Resident #68 required one person to provide extensive assistance with bathing and he preferred to receive bed baths instead of showers. The care plan further indicated that Resident #68 was…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-11-17 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observations, and family and staff interviews, the facility failed to provide supervision for meals for 1 of 1 resident reviewed for quality of care (Resident #29). Findings included: Resident #29 was admitted to the facility on [DATE] with diagnoses inclusive of stroke, dysphagia/ aphasia, and acid reflux. A review of the admission Speech assessment dated [DATE] indicated precautions as falls, right hemiparesis, and aphasia/ dysphagia. It further indicated Resident #29's swallowing status for thin liquids and solids (pureed diet) was severe (only swallowing at 10%), and mild pocketing of food was noted. An admission Minimum Data Set assessment dated [DATE] indicated Resident #29 had a severely impaired cognition and required extensive assistance with eating. The current care plan indicated Resident #29 was at risk for stroke and aphasia. Interventions included: staff assistance with activities of daily living (ADL) to maintain or achieve practical level of functioning, to include partial…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-11-17 · tag F0806 — failed to honor food preferences — isolatedEnsure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, a resident interview, staff interviews and record review, the facility failed to honor a resident's food preferences for no sandwiches and no fish. This failure occurred for 1 of 4 residents reviewed for food preferences (Resident #37). The findings included: Resident #37 was admitted to the facility on [DATE]. Diagnoses included diabetes mellitus, type 2 (DM2), chronic kidney disease (CKD), and iron deficiency anemia, among others. A physician (MD) diet order dated 6/13/22 recorded Resident #37 received a regular diet with regular texture. A quarterly Minimum Data Set assessment dated [DATE] assessed Resident #37 with adequate hearing, clear speech, ability to be understood, ability to understand, impaired vision without the use of corrective lenses, intact cognition, and required set up assistance with meals. A care plan revised 10/12/23 recorded Resident #37 was at nutritional risk due to her diagnoses of DM2, CKD and use of adaptive equipment with meals. Interventions included staff…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · Bcited before2026-05-15 · tag F0842 — failed to keep accurate, complete medical records — patternSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review and interviews with staff, the facility failed to ensure the medical record was complete regarding documentation of wound care for 1 of 3 residents reviewed for pressure ulcers (Resident # 11).The findings included:Review of Resident #11's Treatment Administration Record (TAR) revealed that in March 2026, nurse's initials were missing for the sacral dressing change order on March 1st, 4th, 5th, 11th, 15th, 20th, 21st, and 22nd.Review of the TAR for April 2026 for Resident #11, revealed it was missing nurse's initials for the sacral dressing change on April 4th, 5th, 12th, 18th, 19th, and 21st.Review of Resident 11's TAR for May 2026 revealed it was missing nurse's initials on May 2nd, 3rd, 4th, 6th, 7th, 10th, and 11th.An interview was conducted with Nurse #6 on 3/13/26 at 3:30PM. He stated that he worked on May 3rd, 4th, and 7th, and stated that he completed the dressing changes for Resident #11 on those days. Nurse #6 stated that he was very busy on those days and did all the medications and treatments. Nurse #6 reported he got too busy at times to get…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · B2023-11-17 · tag F0807 — failed to offer suitable drinks — patternEnsure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews with residents and staff, and record review, the facility failed to provide beverages per resident choice to 3 of 3 sampled residents reviewed for receiving their preferred beverages (Residents #37, #22, and #79). The findings included: 1. Resident #37 was admitted to the facility on [DATE]. Diagnoses included diabetes mellitus, type 2 (DM2), chronic kidney disease (CKD), and iron deficiency anemia, among others. A physician (MD) diet order dated 6/13/22 recorded Resident #37 received a regular diet with regular texture and thin liquids. A quarterly Minimum Data Set assessment dated [DATE] assessed Resident #37 with adequate hearing, clear speech, ability to be understood, ability to understand, impaired vision without the use of corrective lenses, intact cognition, and required set up assistance with meals. A care plan revised 10/12/23 recorded Resident #37 was at nutritional risk due to her diagnoses of DM2, CKD and use of adaptive equipment with meals. Interventions included…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$105,396 in federal fines across 2 penalties. 1 Medicare payment denial on record.
- $16,801 — penalty dated 2024-04-23
- $88,595 — penalty dated 2023-11-17
- Medicare payment denial — starting 2023-12-20 for 7 days
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to PRINCIPLE LONG TERM CARE — 40 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 2 of 5 | 3.0 | -1.0 vs chain |
| Health inspection | 2 of 5 | 2.9 | -0.9 vs chain |
| Staffing | 4 of 5 | 3.0 | +1.0 vs chain |
| Quality measures | 3 of 5 | 3.3 | -0.3 vs chain |
The other 39 homes this chain runs (chain average 3.0★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Since |
|---|---|---|---|
| HILL, RAYMOND | Individual | DIRECT OWNERSHIP INTEREST; ADP OF THE SNF | since 01/01/2011 |
| HILL, ROBERT | Individual | DIRECT OWNERSHIP INTEREST; ADP OF THE SNF | since 01/01/2011 |
| HILL, STEPHEN | Individual | DIRECT OWNERSHIP INTEREST; ADP OF THE SNF | since 01/01/2011 |
| LONG, WILLIAM | Individual | MANAGING CONTROL - GOVERNING BODY; ADP OF THE SNF | since 01/01/2025 |
| BOICE, GALE | Individual | CORPORATE OFFICER; INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF; ADP OF THE SNF | since 02/12/2026 |
| JOHNSON, DIANNE | Individual | CORPORATE OFFICER | since 09/19/2013 |
| PRINCIPLE LONG TERM CARE, INC. | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 01/01/2011 |
| JOHNSON, ROBERT | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 01/15/2025 |
CMS files one row per role, so the 16 rows in the source record cover these 8 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.
1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $2.4M paid to related parties — landlords or management companies under common ownership — equal to about 21% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in NC
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the North Carolina Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 345562. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-05-15, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.