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Tower Nursing and Rehabilitation Center

3609 Bond Street, Raleigh, NC 27604 · For profit - Limited Liability company · 180 certified beds · (919) 231-8113 Medicare & Medicaid certified

Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citations on record (F0600, F0610) — most recent Oct 2022Behavioral-health or dementia-care citation — no harm found (F0758)2 immediate-jeopardy citations
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • no federal fines or payment denials on record
  • a high payroll-based staffing rating (4/5)
Worth asking about
  • it has abuse, neglect, or exploitation citations (F0600, F0610) — most recent Oct 2022
  • it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • inspectors cited 2 immediate-jeopardy problems — the most serious level
  • a high number of inspection citations overall (39) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • its payroll-based staffing score sits well above its independent inspection score
  • its independent health-inspection rating is low (2/5)
  • its facility-reported quality-measure rating is low (2/5)
  • about 25% of its spending goes to commonly-owned related companies

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

2/5
CMS overall
2 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 4 of 5
Quality measuresSelf-reported by the facility 2 of 5

Worth a closer look. This home's staffing rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the staffing score rests on the facility's own payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★★★ 4/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
1805 N New Hope Rd · (919) 231-6215 · Call to confirm hours
Pharmacy
4111 New Bern Ave · (919) 250-7878 · Call to confirm hours
Grocery
3701 Bastion Ln · (919) 255-3443 · Call to confirm hours
Park
2307 Hill St · (919) 996-5300 · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 2 of 5
Long-stay residentspeople who live here 3 of 5
Short-stay residentsrehab / post-hospital 1 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 2 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating2★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased10.9%15.6%15.4%better
Long-stay residents who lose too much weight2.4%7.2%5.4%better
Long-stay residents with a catheter left in their bladder0.2%0.7%0.9%better
Long-stay residents with a urinary tract infection3.2%2.3%2.0%worse
Long-stay residents with depressive symptoms0.0%5.9%6.5%check this — see note marked star below the table
Long-stay residents who were physically restrained0.0%0.0%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury3.2%3.5%3.3%typical
Long-stay residents whose ability to walk worsened6.3%18.3%16.1%better
Long-stay residents on antianxiety or hypnotic medication13.8%21.3%18.9%better
Long-stay residents given the seasonal flu vaccine96.1%94.1%95.3%typical
Long-stay residents with pressure ulcers13.7%5.5%4.7%worse
Long-stay residents with worsening bladder/bowel control5.3%20.7%21.2%better
Long-stay residents who got an antipsychotic medication — see the note below the table11.3%14.0%17.1%better
Short-stay residents who newly got an antipsychotic medication1.3%1.4%1.4%typical
Short-stay residents given the seasonal flu vaccine16.9%78.1%79.4%worse
Short-stay residents rehospitalized after admission28.8%22.9%22.6%worse
Short-stay residents with an outpatient ER visit23.3%12.9%12.0%worse
Long-stay hospitalizations per 1,000 resident days3.261.781.67worse
Long-stay outpatient ER visits per 1,000 resident days3.101.801.80worse

* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

45.6% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 55 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

45.6%U.S. median 51.5%
Got home and stayed home
10.5%U.S. median 10.7%
Went back to hospital
46.4%U.S. median 56.6%
Met the expected recovery
0.54U.S. median 0.31
Therapy hours / resident / day
0.23hours / resident / day
Physical therapy
0.25hours / resident / day
Occupational therapy
0.06hours / resident / day
Speech therapy

Met the expected recovery: 46.4% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 28 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.54 therapist hours per resident per day in 2026Q1 — more than 84% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 8% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF45.6%CMS range 35.0–55.951.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF10.5%CMS range 6.4–15.210.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge46.4%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge50.0%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge39.3%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified94.7%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting90.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened10.5%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization6.4%CMS range 3.7–12.17.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.071.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

1.00
RN hours/ resident / day
0.36
LPN hours/ resident / day
2.24
Aide hours/ resident / day
3.59
Total nurse hours/ resident / day
0.77
RN hoursweekends
37.1%
Total nursing turnover
31.3%
RN turnover

How full it usually is: this home is certified for 180 beds and averages 89.3 residents a day — about 50% occupied, or roughly 91 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.59 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 1.00 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.24 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.35 hrs/resident/day on weekends vs 3.69 on weekdays — 9% thinner on weekends. RN hours go from 1.09 to 0.77 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 37% is about the same as the national median of 45%. 3 administrators have left in the past year — frequent leadership churn is a warning sign families often miss.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

7
deficiencies at the latest standard inspection (2025-03-20)
8
at the previous standard inspection (2024-02-08)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

39 citations, most serious first. The 12 most serious are shown; the remaining 27 are one tap away and print in full.

  • Immediate jeopardy · J2022-10-15 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff interviews and physician interview the facility failed to protect a resident's right to be free from abuse. Staff provided care on a cognitively impaired resident who was resisting and flailing her arms and legs. The resident's arm was held down while care was provided, and staff continued to provide care even when they knew it was a struggle. The resident sustained a femur (upper thigh) fracture and required surgery. This deficient practice was for 1 of 1 resident reviewed for abuse (Resident #222). Immediate Jeopardy began on 3/25/22 when NA #1 (Nursing Assistant) and NA #2 provided care to Resident #222 when the resident was resistant, and the resident sustained a right femur fracture. Immediate Jeopardy was removed on 10/15/22 when the facility provided and implemented an acceptable credible allegation of Immediate Jeopardy removal. The facility will remain out of compliance at a lower scope and severity level of D (no actual harm with a potential for minimal harm that is not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · J2022-10-15 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on staff interview and record review the facility failed to protect residents when NA #1 and NA #2 were not removed from resident care assignments after an allegation of abuse with Resident #222. NA #1 and NA #2 continued to provide resident care. This had the high likelihood to put other residents at high risk for abuse and harm. The facility also failed to conduct a thorough investigation. Immediate jeopardy began on 3/25/22 when the facility allowed NA #1 and NA #2 to continue working after Resident #222 stated, That bitch broke my leg and She was yanking on it. The immediate jeopardy was removed on 10/15/22 when the facility implemented a credible allegation of jeopardy removal. The facility will remain out of compliance at a lower scope and severity D to ensure monitoring systems are put into place and are effective to complete employee in-service training. Findings Included: Resident #222 was admitted to the facility on [DATE]. Her diagnoses included dementia. The admission Minimum Data Set (MDS)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-03-05 · tag F0678 — failed to provide CPR when needed — isolated
    Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, and staff and Medical Director interviews, the facility failed to utilize an Automatic External Defibrillator (AED) during the provision of Cardiopulmonary Resuscitation (CPR) when an AED was available and Nurse #1 became aware that Resident #11, who was a full code, did not have a pulse and was not breathing, and failed to maintain documentation of current, valid CPR certification for Nurse #1 on file. This deficient practice occurred for 1 of 3 residents (Resident #11) reviewed for CPR, and 1 of 8 staff (Nurse #1) whose CPR certifications were reviewed.Findings included:The facility's policy titled Cardiopulmonary Resuscitation dated 8/2012 revealed in part This facility provides the HeartSaver level of CPR as defined by the American Heart Association. Cardiopulmonary resuscitation will be initiated immediately on residents following a cardiopulmonary arrest, unless the resident has a 'Do Not Resuscitate' (DNR) order issued by the physician, or obvious signs of clinical…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-03-05 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record review, and staff interviews, the facility failed to adhere to enhanced barrier precautions (EBP) during catheter care for Resident #4 who had an indwelling urinary catheter. This deficient practice occurred with 1 of 4 staff members observed for infection control practices (Nurse Aide #1).Findings included:The facility's EBP police dated 4/2023 revealed in part: Enhanced Barrier Precautions (EBP) are used in conjunction with Standard Precautions to reduce the risk of MDRO (multi drug resistant organism) transmission during high-contact resident care activities. Includes the use of both gowns and gloves. EBP are meant to be in place for the duration of the resident's stay or the discontinuation of an indwelling medical device. Enhanced Barrier Precautions apply to residents with any of the following: Presence of an indwelling medical devices with or without the presence of an MDRO infection or colonization. Examples of indwelling medical devices: Indwelling Catheters.On 3/4/26 at 11:05 AM a continuous observation of indwelling urinary catheter care was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-03-20 · tag F0842 — failed to keep accurate, complete medical records — pattern
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, resident and staff interviews, the facility failed to ensure a medical record was accurate regarding medication administration and wound treatment. This was for 2 of 20 sampled residents whose medical records were reviewed (Resident #29 and Resident #7). Findings included: 1. Resident #29 was readmitted to the facility on [DATE] with a diagnosis of hypotension. The quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed that Resident #29 was cognitively intact. The physician orders for Resident #29 revealed an order dated 11/21/24 for Midodrine HCl Oral Tablet 10 milligrams (mg) 1 tablet by mouth three times a day (8:00 AM, 12:00 PM, and 5:00 PM) for hypotension, take blood pressure (BP) in a sitting position, and hold if the systolic blood pressure (the top number in a BP reading that measures the pressure in the arteries when the heart beats) is greater than 120. A Pharmacist's Report to Nursing dated 2/24/25 revealed that the Midodrine medication was documented…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-20 · tag F0553 — failed to let residents help plan their care — isolated
    Allow resident to participate in the development and implementation of his or her person-centered plan of care.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff interviews, and resident interviews, the facility failed to honor a resident's right to participate in the planning process of the person-centered plan of care for 1 of 4 residents reviewed for care planning (Resident #34). The findings included: Resident #34 was admitted to the facility on [DATE]. Review of the care plan meeting note dated 4/30/24 revealed a care plan meeting was conducted with Resident #34 and their Responsible Party (RP). Review of the Minimum Data Set (MDS) quarterly assessment dated [DATE] revealed Resident #34 was cognitively intact. A review of Resident #34's electronic medical record revealed no further documentation that a care plan meeting had been held or that Resident #34 had been invited to participate in a care plan meeting in the time between the 4/30/24 care plan meeting through 3/17/25. During an interview on 3/17/25 at 12:47 pm Resident #34 reported she was unable to remember the last time the facility invited her to attend a care plan meeting.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-20 · tag F0561 — failed to honor residents' choices — isolated
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, and resident, staff and Medical Director interviews, the facility failed to honor a resident with a diagnosis of type I diabetes the choice to use an insulin pump (small, wearable device that delivers doses of insulin at specific times and are an alternative to multiple daily injections) as preferred for 1 of 1 resident (Resident #29) reviewed for choices. Findings included: Resident #29 was readmitted to the facility on [DATE]. The quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed that Resident #29 was cognitively intact and was independent or required supervision with most activities of daily living (ADL). Resident #29's care plan dated 10/13/23 revealed Resident #29 had diabetes mellitus and the potential for complications of hyper/hypoglycemia such diabetic ketoacidosis (DKA). The care plan was revised on 12/30/24 to include that Resident #29 had a potential for fluid volume deficit due to a history of dehydration requiring intravenous fluids, nausea and vomiting,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-20 · tag F0585 — failed to handle grievances — isolated
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, and resident and staff interviews, the facility failed to provide a written grievance decision to a resident for 1 of 1 resident reviewed for grievances (Resident #24). The findings included: Resident #24 was admitted to the facility on [DATE]. The Minimum Data Set (MDS) quarterly assessment dated [DATE] revealed Resident #24 was cognitively intact. Review of the Facility Concern/Grievance Form dated 1/20/25 revealed Resident #24 had reported concerns to the Social Worker regarding staff language in hall and not getting along with a roommate and possible room change. The grievance was assigned to the Director of Nursing (DON) on 1/20/25 with an expected return due date of 1/23/25. The actions taken section, which was completed by the DON, noted that she spoke with Resident #24 related to reported concerns and that she met with staff members related to customer service, mindfulness of environment, and professionalism. The DON further noted the Social Worker was aware of Resident #24's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-03-20 · tag F0685 — isolated
    Assist a resident in gaining access to vision and hearing services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and resident, staff, and Responsible Party interviews, the facility failed to ensure that a resident with reported hearing difficulties was evaluated for treatment and services to maintain his hearing ability for 1 of 1 resident reviewed for vision and hearing (Resident #14). The findings included: Resident #14 was admitted to the facility on [DATE] with diagnoses which included unspecified sensorineural hearing loss (hearing loss caused by damage to the inner ear or nerve from the ear to the brain with treatment that included hearing aids). Review of the Minimum Data Set (MDS) quarterly assessment dated [DATE] revealed Resident #14 had severe cognitive impairment and was coded for moderate hearing difficulty and was not coded for the use of hearing aids. The care plan last reviewed on 3/05/25 revealed Resident #14 had a care plan in place for auditory alteration characterized by decreased hearing in the left and right ears related to aging process. Interventions included…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-20 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observation, and staff and Pharmacist interviews, the facility failed to remove expired medications stored for use in the medication storage room [ROOM NUMBER] of 1 medication storage room observed. The findings included: During an observation on 3/19/25 at 7:52 am of the medication storage room with the Director of Nursing (DON) the following was observed: Twenty-two (22) lidocaine 4% pain relief patches with an expiration date of 2/25/25. The expired lidocaine 4% pain relief patches were located in a bin on the counter in the medication storage room with multiple bags of unexpired lidocaine 4% pain relief patches. The expiration date was confirmed by the DON. A telephone interview was conducted with the Pharmacist on 3/20/25 at 10:08 am who revealed the facility was able to return expired medications to the pharmacy every day. She stated the facility would have to put the expired medications in the pharmacy tote when they were ready to be returned and would be picked up when the daily…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-20 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record reviews, and staff interviews, the facility failed to implement their infection prevention program policies and procedures when the Wound Treatment Nurse failed to apply personal protective equipment (PPE) during wound care for residents on Enhanced Barrier Precautions (EBP). This deficient practice was for for 1 of 1 staff member observed for wound care (Wound Treatment Nurse). The findings included: The facility's Infection Prevention and Control Program (IPCP) policy last updated 4/2023 indicated that the facility was responsible for establishing and maintaining an effective program that provides a safe, sanitary, and comfortable environment and attempts to prevent the development and the transmission of diseases and infections. The policy further noted that the objectives of the IPCP included ensuring proper utilization of standard precautions and or when needed, transmission-based precautions which should be the least restrictive possible for a resident under the given circumstances. The facility's Enhanced Barrier Precautions (EBP) policy last…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-02-08 · tag F0758 — failed to limit and justify psychotropic drugs — pattern
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff interviews, and Medical Director interview, the facility failed to stop an antidepressant medication prescribed for 30 days which resulted in the resident receiving the medication over the prescribed 30 days for 1 of 5 residents reviewed for unnecessary medications (Resident #5). The findings included: Resident #5's hospital Discharge summary dated [DATE] revealed an order for trazodone (an antidepressant medication) 50 milligram (mg) tablet take 0.5 tablet (25 mg) by mouth nightly for 30 days. Resident #5 was admitted to the facility on [DATE] with diagnoses which included major depressive disorder, anxiety, and schizoaffective disorder. An active physician order dated 10/06/23 for olanzapine (an antipsychotic medication) 5 mg tablet, give 4 tablets at bedtime for schizoaffective disorder. An active physician order dated 10/06/23 for escitalopram (an antidepressant medication) 5 mg daily for depression. An active physician order dated 10/06/23 for trazodone oral tablet 50 mg. Give…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
Show the remaining 27 citations
  • Potential for harm · Ecited before2024-02-08 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observations, and staff interviews, the facility failed to refrigerate medications according to manufacturer's recommendations for 1 of 1 medication refrigerators located in the Medication room. Findings included: The manufacturer's recommendations for Insulin glargine, insulin degludec and Humulin R recommended that insulin be stored in a refrigerator at approximately 36 to 46 [degrees Fahrenheit] to avoid freezing. On 2/07/24 at 1:45 PM the Medication Room was observed with Nurse #4. The medication top-freezer refrigerator was observed with a secured lock on the refrigerator section. Inside the top-freezer was a white plastic basket containing: 1- Insulin glargine 10 milliliters (ml) multidose vial unopened 2- Insulin glargine 3 ml injection pens 2- Insulin deglu[DATE] ml injection pens 2- Insulin dulaglutide 0.5 ml injection pens 3- Humulin R 10 ml multidose vials unopened On 2/07/24 at 1:47 PM Nurse #4 stated the insulins should not have been placed into the freezer. Nurse #4…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-02-08 · tag F0867 — failed to act on quality-improvement findings — pattern
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record review, staff interviews, and Medical Director interview, the facility's Quality Assessment and Assurance (QAA) Committee failed to maintain implemented procedures and monitor the interventions the committee put into place following the 8/27/21 recertification and complaint investigation survey and the 10/15/22 recertification and complaint investigation survey. This was for 5 recited deficiencies on the current recertification and complaint investigation survey of 2/08/24 in the areas of Accuracy of Assessments (F641), Develop/Implement Comprehensive Care Plan (F656), Pharmacy Services/Procedures/Pharmacist/Records (F755), Free from Unnecessary Psychotropic Medications (F758), and Label/Store Drugs & Biologics (F761). The continued failure during two or more federal surveys of record shows a pattern of the facility's inability to sustain an effective QAA program. The findings included: This tag is cross-referenced to: F641: Based on record review and staff interviews, the facility failed to accurately code the Minimum Data Set (MDS) assessments in the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-08 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to accurately code the Minimum Data Set (MDS) assessments in the area of Pre-admission Screening and Resident Review (PASRR) for 2 of 19 sampled residents whose MDS were reviewed (Resident #56 and Resident #23). The findings included: 1. Resident #56 was admitted to the facility on [DATE] with diagnoses which included bipolar disorder and anxiety. Review of the Pre-admission Screening and Resident Review (PASRR) Level II Determination Notification dated 3/14/23 revealed Resident #56 was appropriate for nursing home placement. The Minimum Data Set (MDS) annual assessment dated [DATE] revealed Resident #56 was not coded to reflect his PASRR Level II status. An interview was conducted with the MDS Nurse on 2/07/24 at 10:40 am who confirmed Resident #56 had a PASRR Level II. The MDS Nurse stated she was not sure how she missed the PASRR Level II information for Resident #56 when she completed his annual assessment. An interview was conducted on 2/07/24…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-02-08 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, staff interviews, and Responsible Party (RP) interview, the facility failed to develop a person-centered care plan for 1 of 1residents reviewed for activities (Resident #5). The findings included: Resident #5 was admitted to the facility on [DATE] with diagnoses which included stroke and major depressive disorder. The Minimum Data Set (MDS) admission assessment dated [DATE] revealed Resident #5 had moderately impaired cognition. Resident #5 reported the following activity preferences were very important: books, magazines, and newspapers to read, listen to music, participate in group activities, participate in religious services, and to be outdoors for fresh air when weather was good. Resident #5's care plan initiated on 10/16/23 and last updated on 2/05/24 revealed she had a care plan in place for daily preferences and activity preferences related to daily care. A care plan goal was in place for Resident #5's daily and activity preferences to be provided through the next…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-02-08 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and staff interviews, the facility failed to maintain an accurate count of a controlled antianxiety medication for 1 of 4 residents observed for controlled substance administration (Resident #56). Findings included: Review of Resident #56's February 2024 Medication Administration Record (MAR) revealed he received alprazolam 1 milligram (mg) at 8:00 AM, 12:00 PM and 4:00 PM daily. A medication administration observation was conducted on 2/07/24 at 8:20 AM with Nurse #2. The nurse verified Resident #56's medications, opened the locked narcotic box and retrieved Resident #56's alprazolam 1 mg tablets. The individual tablets were in a blister pack with each tablet numbered. Upon removal from the box, the blister pack showed there were 19 tablets. Nurse #1 removed one tablet and showed there were 18 tablets remaining in the blister pack. At the time of the observation a review of Resident #56's Controlled Substance Count Record for alprazolam 1 mg was completed with Nurse #2. There was a line for each tablet's administration documentation which…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-08 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff interviews, Consultant Pharmacist interview, and Medical Director interview, the facility failed to address recommendations made by the Consultant Pharmacist based on the monthly Medication Regimen Review (MRR) for 1 of 5 residents reviewed for unnecessary medications (Resident #5). The findings included: The hospital Discharge summary dated [DATE] revealed Resident #5 was discharged with an order for trazodone (an antidepressant medication) 50 milligram (mg) tablet take 0.5 tablet (25 mg) by mouth nightly for 30 days. Resident #5 was admitted to the facility on [DATE] with diagnoses which included major depressive disorder and anxiety. An active physician order entered by Nurse #1 and dated 10/06/23 for trazodone oral tablet 50 mg. Give 1/2 tablet by mouth one time a day for depression; give 25 mg by mouth nightly for depression. The physician order did not have a stop date. A telephone interview was conducted on 2/07/24 at 10:24 am with Nurse #1 who revealed she did not recall…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-02-08 · tag F0883 — failed to offer flu and pneumonia vaccines — isolated
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to administer the pneumococcal vaccine to eligible residents for 2 of 5 residents reviewed for immunizations (Resident #65 and Resident #69). The findings included: The facility policy for Immunizations last revised on 10/2/20 read in part Pneumococcal Immunization: Residents will be offered the immunization upon admission, unless it is medically contraindicated or the resident has already been immunized, and the resident or the resident's representative refuses after receiving appropriate education and consultation regarding the benefits of pneumococcal immunization. Upon consent, the pneumococcal vaccine will be given according to the Centers for Disease Control and Prevention and Advisory Committee for Immunization Practice recommendations. a. Resident #65 was admitted to the facility on [DATE] with a diagnosis of chronic kidney disease. The Minimum Data Set (MDS) admission assessment dated [DATE] revealed Resident #65 was not up to date with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-10-15 · tag F0657 — failed to keep the care plan current — pattern
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, resident interviews and staff interviews, the facility failed to conduct an initial care plan meeting (Resident #69) and quarterly care plan meetings (Resident #45, #51 and #4) for 4 of 4 residents reviewed for care plan meetings. Findings included: 1. Resident #69 was admitted to the facility on [DATE]. The admission Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #69 was cognitively intact. A review of Resident #69's electronic medical record revealed no social services notes indicating an initial care plan meeting was held. Nursing documentation revealed no documentation of an initial care plan meeting for Resident #69. In an interview with Resident #69 on 10/11/2022, she stated she had not met as a group with the different interdisciplinary team members to discuss her plan of care since admission. The facility's social worker was not present during the survey and was unavailable for an interview. In an interview with the admission Coordinator on 10/13/2022 at 12:01…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-10-15 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — pattern
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 2. Resident #30 was admitted to the facility on [DATE]. A smoking assessment dated [DATE] revealed Resident #30 was assessed as a safe and independent smoker. Resident #30's most recent Minimum Data Set (MDS) assessment dated [DATE] revealed she was cognitively intact. Resident #30's record review revealed monthly smoking assessments were not completed during the months of July, August, and September 2022. Resident #30's active care plan (initiated on 08/24/21) revealed she was care planned as a smoker who needed staff supervision. An interview was conducted with Resident #30 on 10/11/22 at 9:30 AM. She stated she smoked since she was admitted to the facility. Resident #30 stated she smoked without supervision up until approximately two weeks ago. She reported the Administrator spoke with her on 10/10/22 regarding her being a smoker who required staff supervision. She reported nursing staff kept her cigarettes and her smoking materials. An interview was conducted with the Administrator on 10/12/21 at 3:24 PM who…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2022-10-15 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and staff interviews, the facility failed to discard expired food stored for use in the dry goods storage room. This practice had the potential to affect 75 of 76 residents in the facility. Finding included: 1. On 10/10/2022 at 9:50 a.m. during the initial tour of the kitchen accompanied by the dietary manager, a large container of brown seasoning sauce with an expiration date written as 21, [DATE] was observed in the dry storage area dated open on 12/3/21. On 10/10/2022 at 9:50 a.m. in an interview with Dietary Manager, she stated expiration date on the container of brown seasoning sauce was unclear as written. She stated food items with questionable expiration dates needed to be removed from the storage area and discarded the brown seasoning sauce. On 10/10/2022 at 2:20 p.m. in a follow up interview with the Dietary Manager, she stated the dietary staff used individual bags of sauce instead of using the brown seasoning sauce in the large container. She confirmed the expiration date of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-10-15 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to promote dignity by delaying answering a call bell device for 1 of 4 residents reviewed for dignity. (Resident #172) Findings included: Resident #172 was admitted to the facility on [DATE], and diagnoses included gastroenteritis, an inflammation of stomach and intestines. The care plan dated 10/5/2022 included a focus for gastroenteritis, and interventions included observing for nausea and administering medications as ordered by the physician. The admission Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #172 was cognitively intact. On 10/10/2022 at 11:15 a.m. in an interview with Resident #172, she stated she was nauseated, and she had rung the call bell device all night and all morning, and no one had come to her room to tell them she needed some medication for nausea. She stated the wash basin lined with clean paper towels observed at the foot of the bed was in case she vomited. She stated she had not vomited but was unable…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-10-15 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observations, resident interview and staff interviews, the facility failed to place the call bell device within the reach for 1 of 1 resident reviewed for accommodation of needs. (Resident #171) Findings included: Resident #171 was admitted to the facility on [DATE]. The care plan dated 10/2/2022 indicated Resident #171 was at risk for falls, and interventions included keeping the call light within reach of Resident #171. The admission Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #171 was moderately impaired cognitively, required assistance with all activities of daily living and was incontinent of urine and stool. On 10/10/2022 at 11:11 a.m., Resident #171 was observed sitting in his recliner chair that was positioned four feet from the left side of the bed. The call bell device was observed wrapped around the bed rail located at the head of the bed on the left side of the bed out of reach for Resident #171. On 10/10/2022 at 11:19 a.m. in an interview with Nurse Aide…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-10-15 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews the facility failed to ensure a copy of a resident's advanced directive was accessible to direct care staff for 2 of 2 residents reviewed for advanced directives (Resident #40 and Resident #41). 1. Resident #40 was admitted to the facility on [DATE] with diagnoses that included hypertension and chronic obstructive pulmonary disease. A physician's order dated 9/9/22 indicated Resident #40 had a status of do not resuscitate. Resident #40's admission Minimum Data Set (MDS) assessment revealed she was assessed as having moderate cognitive impairment. Record review revealed no copy of Resident #40's advanced directive was in her electronic medical record. An interview was conducted with the Administrator on 10/11/22 at 3:00 PM who stated she would locate a copy of the Resident 40's advanced directive. She stated the facility social worker was on leave. On 10/12/22 the Administrator stated Resident #40's advanced directive was in the social worker's locked office. She…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-10-15 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff, and resident interviews the facility failed to develop and implement an individualized person-center care plan for 2 of 20 residents reviewed for care plans (Resident #47 and Resident #30). 1. Resident #47 was admitted to the facility on [DATE] with diagnoses including flaccid neuropathic bladder and atrial fibrillation. The admission Minimum Data Set (MDS) dated [DATE] indicated Resident #47 had moderate cognitive impairment, required assistance with activities of daily living and had an indwelling urinary catheter. A review of care plans for Resident #47 revealed no plan had been developed for urinary catheter care. On 10/10/22 at 12:11 PM Resident #47 was interviewed. He stated he has had a urinary catheter since admission. Nurse #9 was interviewed on 10/12/22 at 11:48 AM and she reported Resident #47 had an indwelling urinary catheter. An interview with the MDS Nurse was conducted on 10/12/22 at 1:41 PM. She reported Resident #47 had an indwelling urinary catheter which was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-10-15 · tag F0661 — isolated
    Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to complete a recapitulation of stay at the facility for 1 of 1 resident reviewed for discharges (Resident #72). Findings included: Resident #72 was admitted to the facility on [DATE] with diagnoses that included diabetes mellitus and hypertension. Review of Resident #72's's discharge Minimum Data Set (MDS) assessment dated [DATE] revealed she was cognitively intact. Review of Resident #72's medical record revealed she was discharged Against Medical Advice (AMA) on 09/08/22. Further review of the record revealed there was no evidence the facility completed a recapitulation of stay for Resident #72. Review of a nursing note dated 9/8/22 specified Resident #72 left AMA to return home. Interview with the MDS nurse on 10/13/22 at 2:07 PM revealed a discharge summary and recapitulation of stay was not completed. The MDS nurse further stated she was not aware a discharge summary and recapitulation of stay needed to be completed for Resident #72.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-10-15 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, interviews, and observations the facility failed to provide nail care for a dependent resident for 1 of 26 residents reviewed for activities of daily living (Resident #25). Findings included: Resident #25 was admitted to the facility on [DATE] with diagnoses including hypertension and diabetes. The quarterly Minimum Data Set (MDS) dated [DATE] revealed Resident #25 had moderate cognitive impairment. He required extensive assistance with bed mobility and transfers occurred once or twice. Supervision was required for eating and total assistance was needed for toilet use. The MDS indicated Resident #25 did not have behaviors of rejecting care. Resident #25's care plans updated on 8/31/22 revealed a care plan for activities of daily living/personal care. The goal included activities of daily living/personal care would be completed with staff support as appropriate to maintain or achieve highest practical level of functioning through the next review. Resident #25 was also care planned for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-10-15 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 2. Resident #172 was admitted to the facility on [DATE], and diagnoses included gastroenteritis, an inflammation of stomach and intestines. Physician orders dated 9/30/2022 revealed an order for Ondansetron 4 milligrams (mg) orally every eight hours as needed for nausea and vomiting. The care plan dated 10/5/2022 included a focus for gastroenteritis, and interventions included observing for nausea and administering medications as ordered by the physician. The admission Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #172 was cognitively intact. A review of the October 2022 Medication Administration Record on 10/11/2022 revealed Resident #172's last dose of Ondansetron 4mg documented on the MAR prior to 10/10/2022 was on 10/9/2022 at 7:46 a.m. Nurse #1 signed administering Resident #172 her 8:00 a.m. and 9:00 a.m. medications on 10/10/2022. On 10/10/2022 at 11:15 a.m. in an interview with Resident #172, she stated she was nauseated and she had rung the call bell device all night and all morning,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-10-15 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, resident interview and staff interviews, the facility failed to perform wound care as physician ordered to a pressure ulcer for 1 of 2 residents reviewed with pressure ulcers. (Resident #69) Findings included: Resident #69 was admitted to the facility on [DATE] with diagnoses that included osteomyelitis of the sacral and coccyx vertebrae. The admission Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #69 was cognitively intact, required assistance with activities of daily living and was receiving wound care for a stage 4 pressure ulceration that was present on admission. The care plan dated 9/27/2022 included a focus for ulceration or interference with structural integrity of layers of skin caused by pressure related to immobility, and interventions included treatment as ordered by physician. Physician orders dated 9/30/2022 revealed an order to apply Santyl ointment, a medicine that removes dead tissue from wounds so they can start to heal, 250 units/gram topically to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-10-15 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observations, resident interviews and staff interviews, the facility failed to attach urinary catheter tubing to a secure device to prevent tension and possible injury to the resident for 2 of 3 residents (Resident #69 and Resident #47) reviewed for urinary catheters. Findings included: 1. Resident #69 was admitted to the facility on [DATE], and diagnoses included osteomyelitis of sacral ulcer and sacrococcygeal vertebrae. The admission Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #69 was cognitively intact, required assistance with toileting and used an indwelling catheter for elimination of urine. Resident #69's care plan included a focus for an altered pattern of urinary elimination with an indwelling catheter due to being at risk for infection related a stage 4 sacral pressure ulcer with osteomyelitis. Interventions included catheter care per facility protocol. A review of the physician's orders reviewed no order for the use of a secured device with an indwelling…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-10-15 · tag F0725 — failed to have enough nursing staff — isolated
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record review and staff interview the facility failed to allocate sufficient staff to answer call bells (Resident #172), perform wound care (Resident #69) and perform smoking assessments. The findings included: 1. This tag is cross referenced to F550. Based on record review and staff interviews, the facility failed to promote dignity by delaying answering a call bell device for 1 of 4 residents reviewed for dignity. (Resident #172) 2. This tag is cross-referenced to F686. Based on record review, resident interview and staff interviews, the facility failed to perform wound care as physician ordered to a pressure ulcer injury for 1 of 2 residents reviewed with pressure ulcer injuries. (Resident #69) An observation was conducted on 10/10/12 at 5:31 PM and there was no one at the center nursing station. Director of Nursing (DON) #1 stated there was not a nursing supervisor assigned. She reported there was not a permanent nursing supervisor assigned on day shift. DON #1 reported she felt that staffing levels were beginning to improve but had difficulties during the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-10-15 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to establish a secured and effective system to contain and record control drugs to be returned to the pharmacy for a discharge resident (Resident #174) 1 of 1 discharged resident (Resident #174) reviewed for returning control drugs to the pharmacy. Findings Included: The pharmacy's Procedure for Returning Controlled Substance dated 06/2021 stated facility staff members must complete the Return of Drugs Form and place the medications in a self-sealing controlled bag and document the serial number on the Return of Drugs form. The sealed bag of medication and the Return of Drugs form shall be kept locked in the controlled substance locked drawer of the medication cart until the courier arrives for pick up. Return of Drugs must be faxed to the pharmacy before 4 p.m. for pick up that evening and forms received after 4:00 p.m. would be accepted by the courier on the following business day. 1. Resident #174 was admitted to the facility on [DATE], and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-10-15 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and Medical Director interview, the facility failed to implement a 14-day stop date for an as needed psychotropic medication for 1 of 5 resident's reviewed for unnecessary medications (Resident #52). Findings included: Resident #52 was admitted to the facility on [DATE] with diagnoses which included restlessness and agitation. Resident #52's physician order dated 09/27/22 revealed he was ordered lorazepam 2 milligram (mg) per one milliliter (ml) inject 0.5 mg intramuscularly (IM) every eight hours as needed for agitation with a stop date of indefinite. A review of the Medication Administration Record (MAR) for Resident #52 revealed he had not received lorazepam 0.5 mg intramuscularly. Attempts were made to reach the Pharmacist Consultant but were unsuccessful. An interview with the Medical Director on 10/14/22 at 11:10 am revealed she wrote the order for lorazepam IM without a stop date by accident and didn't put a stop date. The Medical Director further stated on the day she wrote the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-10-15 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observation, resident interview, and staff interviews, the facility failed to 1.) date two opened medications for 1 of 2 medication carts used for medication administration on 100 Hall and 2.) store medication in a locked cabinet for 1 of 1 resident reviewed for medication administration. (Resident # 172). Findings included: 1. On 10/14/2022 at 8:43 am, observation of the medication administration cart known as 100-Hall with Nurse #2 revealed the following medications were open and without an open date: budesonide 0.5milligram/2milliliters foil pack with four of five single doses which had a sticker that read, expires 2 weeks after opening with a pharmacy delivery date of 09/21/2022 for Resident #70 and one timolol 0.25% eye drop bottle with the seal broken and approximately half full for Resident #272. An interview with Nurse #2 on 10/14/2022 at 8:45 am revealed there should be an open date on all opened medications. She further stated any medications opened without a written date of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-10-15 · tag F0791 — failed to provide routine dental services — isolated
    Provide or obtain dental services for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observations, and interviews the facility failed to provide routine dental care for 1 of 1 resident reviewed for dental care (Resident #63). Findings Included: Resident #63 was admitted to the facility on [DATE]. The quarterly Minimum Data Set, dated [DATE] revealed Resident #63 had moderate cognitive impairment. He was coded to have no issues with broken teeth and no facial or mouth pain. On 10/10/22 at 3:00 PM Resident #63 was interviewed and he stated he would like to see a dentist, but he had not seen the dentist since his admission to the facility. He stated he does not have any pain and does not have any trouble with eating. An observation at the same time of the interview of Resident #63's teeth revealed he had missing teeth, they were grayish in color, and his lower teeth appeared to be jagged. The Social Worker was not in the facility and was unavailable for interview. The Administrator was interviewed on 10/13/22 at 2:57 PM and she stated the facility utilized a dentist who came…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2022-10-15 · tag F0577 — widespread
    Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, resident interviews and staff interviews, the facility failed to inform residents (Resident #1, #23, #43, #8, #21 and #45) the location of the state inspection results and failed to display state inspection results accessible to a wheelchair bound resident (Resident 8) for 6 of 6 residents in attendance of the resident council meeting. The findings included: On 10/12/2022 at 2:05 p.m. during a resident council meeting, Resident #1, Resident #23, Resident #43, Resident #8, Resident #21 and Resident #45 stated state inspection results were not made available for residents to read and did not know the location of the state inspection results. On 10/12/2022 at 2:55 p.m. the state inspection results black binder for the facility was observed on the wall in a clear file holder, with the base of the clear file holder located approximately forty-eight inches from the floor, in the hallway across from the receptionist desk. A white label reading Survey Results was observed on the bound of the black binder facing upward toward the ceiling. There was no label identifying…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has plan of correction
  • No harm found · C2022-10-15 · tag F0838 — failed to assess facility resources and resident needs — widespread
    Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews the facility failed to include the facility medication aide in their facility assessment. The findings included: Review of the medication aide's employment dates revealed she was hired at the facility on 1/6/16 and transitioned to a medication aide on 5/22/22. Review of the facility schedules revealed she first worked as a medication aide on 7/4/22. Review of the facility assessment dated [DATE] revealed no mention of the facility medication aide, her competencies, or her certifications. This information would have been included in the facility's staffing plan. An interview with the Administrator on 10/12/22 at 4:05 PM revealed that the facility medication aide should have been included in the facility assessment if she was working as a medication aide at the time the annual facility assessment was completed. The Administrator indicated she was responsible for updating the facility assessment. During an interview with the Administrator on 10/14/22 at 5:00 PM she…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has plan of correction
  • No harm found · B2022-10-15 · tag F0609 — failed to report abuse allegations — pattern
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and staff interviews, the facility failed to 1) report to the state regulatory agency an incident related to injury of unknown cause (Resident #222) within the two-hour time frame and 2) complete and submit an accurate investigation report within five days to the state regulatory agency for diversion of facility drugs (Resident #174) for 2 of 2 residents reviewed in facility reported incidents. Findings included: 1. Resident #222 was admitted to the facility on [DATE]. Her diagnoses included dementia. The admission Minimum Data Set (MDS) dated [DATE] revealed Resident #222 had severe cognitive impairment. A review of Resident #222's medical record revealed Resident #222 sustained a deformity to her right upper leg after receiving care on 3/25/22 at approximately 12:45 PM. A review of the initial facility reported incident regarding Resident #222 revealed the report was faxed to the state regulatory agency on 3/15/22 at 4:52 PM. An interview was conducted with the Administrator on 10/14/22…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has plan of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Part of a chain

This home belongs to PRINCIPLE LONG TERM CARE — 40 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 2 of 53.0-1.0 vs chain
Health inspection 2 of 52.9-0.9 vs chain
Staffing 4 of 53.0+1.0 vs chain
Quality measures 2 of 53.3-1.3 vs chain
The other 39 homes this chain runs (chain average 3.0★, per CMS)
1 of 5Ayden Court Nursing and Rehabilitation CenterAyden, NC 1 of 5Greendale Forest Nursing and Rehabilitation CenterSnow Hill, NC 1 of 5River Trace Nursing and Rehabilitation CenterWashington, NC 1 of 5Somerwoods Rehabilitation and Healthcare CenterSomerset, KY 1 of 5University Place Nursing and Rehabilitation CenterCharlotte, NC 2 of 5Cherry Point Bay Nursing and Rehabilitation CenterHavelock, NC 2 of 5Clear Creek Nursing & Rehabilitation CenterMint Hill, NC 2 of 5Graham Healthcare and Rehabilitation CenterRobbinsville, NC 2 of 5Greenwood Rehabilitation and Healthcare CenterBowling Green, KY 2 of 5Macon Valley Nursing and Rehabilitation CenterFranklin, NC 2 of 5Magnolia Lane Nursing and Rehabilitation CenterMorganton, NC 2 of 5Northchase Nursing and Rehabilitation CenterWilmington, NC 2 of 5Westwood Hills Nursing and Rehabilitation CenterWilkesboro, NC 2 of 5Willow Creek Nursing and Rehabilitation CenterGoldsboro, NC 3 of 5Bethany Woods Nursing and Rehabilitation CenterAlbemarle, NC 3 of 5Franklin Oaks Nursing and Rehabilitation CenterLouisburg, NC 3 of 5Greenhaven Health and Rehabilitation CenterGreensboro, NC 3 of 5Harmony Hall Nursing and Rehabilitation CenterKinston, NC 3 of 5Pine Ridge Health and Rehabilitation CenterThomasville, NC 3 of 5Piney Grove Nursing and Rehabilitation CenterKernersville, NC 3 of 5Premier Nursing and Rehabilitation CenterJacksonville, NC 3 of 5Richmond Pines Healthcare and Rehabilitation CenteHamlet, NC 3 of 5Riverpoint Crest Nursing and Rehabilitation CenterNew Bern, NC 3 of 5Smoky Mountain Health and Rehabilitation CenterWaynesville, NC 3 of 5Springbrook Nursing and Rehabilitation CenterClayton, NC 4 of 5Barbour Court Nursing and Rehabilitation CenterSmithfield, NC 4 of 5Carolina Rivers Nursing and Rehabilitation CenterJacksonville, NC 4 of 5Chowan River Nursing and Rehabilitation CenterEdenton, NC 4 of 5Croatan Ridge Nursing and Rehabilitation CenterNewport, NC 4 of 5Kerr Lake Nursing and Rehabilitation CenterHenderson, NC 4 of 5Lake Park Nursing and Rehabilitation CenterIndian Trail, NC 4 of 5Lake Way Rehabilitation and Healthcare CenterBenton, KY 4 of 5Northampton Nursing and Rehabilitation CenterJackson, NC 4 of 5Wayland Nursing And Rehabilitation CenterKeysville, VA 4 of 5Wilson Pines Nursing and Rehabilitation CenterWilson, NC 5 of 5Grantsbrook Nursing and Rehabilitation CenterGrantsboro, NC 5 of 5Harnett Woods Nursing and Rehabilitation CenterDunn, NC 5 of 5Jacob's Creek Nursing and Rehabilitation CenterMadison, NC 5 of 5Maple Grove Health and Rehabilitation CenterGreensboro, NC

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleSince
BOICE, GALEIndividualCORPORATE OFFICER; ADP OF THE SNFsince 03/05/2018
JOHNSON, DIANNEIndividualCORPORATE OFFICERsince 01/01/2011
PRINCIPLE LONG TERM CARE, INC.OrganizationOPERATIONAL/MANAGERIAL CONTROLsince 01/01/2011
TUCKER, DARRENIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 03/03/2025
HILL, RAYMONDIndividualADP OF THE SNFsince 01/01/2011
HILL, ROBERTIndividualADP OF THE SNFsince 01/01/2011
HILL, STEPHENIndividualADP OF THE SNFsince 01/01/2011
KWOK, EVELYNIndividualADP OF THE SNFsince 05/01/2025

CMS files one row per role, so the 10 rows in the source record cover these 8 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.

1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$10.2M
Net patient revenuemost recent cost report
+0.7%
Operating marginrevenue minus expenses
$2.5M
Related-party expense25% of expenses
Who pays — share of resident-days
Medicaid 67%Medicare 8%Other / private 25%

This home reported $2.5M paid to related parties — landlords or management companies under common ownership — equal to about 25% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$363per resident / day
operating cost
$11,031per month
≈ monthly operating cost
$365per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in NC

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the North Carolina Medicaid page.

Typical monthly cost in North Carolina
$9,733/mo
Nursing home (semi-private)
$10,798/mo
Nursing home (private)
$6,496/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 345513. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-03-20, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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