The Springs Jonesboro
1705 Latourette Drive, Jonesboro, AR 72404 · For profit - Limited Liability company · 136 certified beds · (870) 935-7550 Medicare & Medicaid certified
On the public record, this home looks stronger than most — but visit before you decide.
- a strong health-inspection score (4/5) — the hardest rating to game (though it’s ranked within its own state, not nationally)
- no federal fines or payment denials on record
- a high payroll-based staffing rating (4/5)
- it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- a high number of inspection citations overall (15) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- about 30% of its spending goes to commonly-owned related companies
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 4 of 5 |
| StaffingFrom payroll records (PBJ) | 4 of 5 |
| Quality measuresSelf-reported by the facility | 4 of 5 |
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 4 of 5 |
| Long-stay residentspeople who live here | 5 of 5 |
| Short-stay residentsrehab / post-hospital | 3 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 3 to 5 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 3.8% | 9.5% | 15.4% | better |
| Long-stay residents who lose too much weight | 3.3% | 4.3% | 5.4% | better |
| Long-stay residents with a catheter left in their bladder | 0.2% | 0.6% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 0.0% | 1.2% | 2.0% | better |
| Long-stay residents with depressive symptoms | 3.2% | 1.4% | 6.5% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.1% | 0.1% | better |
| Long-stay residents with falls causing major injury | 4.7% | 3.9% | 3.3% | worse |
| Long-stay residents whose ability to walk worsened | 3.9% | 10.1% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 28.2% | 21.7% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 94.8% | 96.1% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 6.6% | 4.2% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 4.8% | 13.5% | 21.2% | better |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 9.1% | 10.9% | 17.1% | better |
| Short-stay residents who newly got an antipsychotic medication | 1.3% | 1.3% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 83.3% | 77.7% | 79.4% | typical |
| Short-stay residents rehospitalized after admission | 18.0% | 24.1% | 22.6% | better |
| Short-stay residents with an outpatient ER visit | 10.9% | 12.5% | 12.0% | typical |
| Long-stay hospitalizations per 1,000 resident days | 1.54 | 2.01 | 1.67 | typical |
| Long-stay outpatient ER visits per 1,000 resident days | 0.98 | 2.13 | 1.80 | better |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
40.6% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 96 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Met the expected recovery: 55.2% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 58 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.
Therapy staffing: this home’s payroll records show 0.26 therapist hours per resident per day in 2026Q1 — more than 36% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 30% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 40.6%CMS range 31.0–51.5 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 11.9%CMS range 8.8–15.0 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | 55.2% | 56.6% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | 46.5% | 52.8% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | 44.8% | 50.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 99.2% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | 100.0% | 100.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | 89.2% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 2.6% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | 8.1%CMS range 4.8–12.6 | 7.1% | Oct 2023–Sep 2024 | no different from U.S. |
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 1.00 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 136 beds and averages 119.7 residents a day — about 88% occupied, or roughly 16 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.98 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.43 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.73 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.21 hrs/resident/day on weekends vs 4.29 on weekdays — 25% thinner on weekends — a notable drop. RN hours go from 0.46 to 0.37 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 44% is about the same as the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
15 citations, most serious first. The 10 most serious are shown; the remaining 5 are one tap away and print in full.
- Potential for harm · D2026-01-14 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, interview, and facility policy review, it was determined that the facility failed to ensure alleged or suspected sexual abuse was reported to the State Agency within two hours for one (Resident #1) of one resident reviewed. The findings include: Resident #1 A review of Resident #1's admission Record indicated the facility re-admitted the resident on 05/26/2021, with diagnoses which included Parkinson's disease with dyskinesia (involuntary uncontrolled muscle movements), dementia, generalized anxiety disorder, and major depressive disorder. A review of Resident #1's annual Minimum Data Set (MDS), with an Assessment Reference Date (ARD) of 10/24/2025, revealed a Staff Assessment for Mental Status (SAMS) score of 03, which indicated the resident was severely impaired for their daily decision making and never/rarely made decisions. A review of Resident #1's Care Plan, revised 02/21/2025, revealed the resident appeared to have impaired cognitive function related to dementia, traumatic brain injury, and cognitive communication deficit. Interventions included to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-11-17 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, interview, and facility policy review, the facility failed to ensure that one (Resident #2) of one resident reviewed received supervision to prevent avoidable accidents or elopement. The findings include: Review of an admission Record revealed the facility admitted Resident #2 on 06/28/2024. Review of Resident #2's Medical Diagnosis report revealed the resident had diagnoses which included a progressive brain disease that affects the frontal and temporal lobes leading to changes in behavior, personality and language abilities, paranoid schizophrenia, dementia psychosis, depression, convulsions, and nicotine dependence. Review of a quarterly Minimum Data Set with an Assessment Reference Date of 08/27/2025, revealed Resident #2 had a Brief Interview for Mental Status score of 14, which indicated the resident had no cognitive impairment. Review of a Care Plan revealed interventions for facility staff to educate Resident #2 to let staff know when they would like to sit outside and take walks in the courtyard area. The Care Plan also revealed Resident #2 had fair…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-06-13 · tag F0803 — failed to meet residents' dietary needs — patternEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and menu review, the facility failed to ensure meals were prepared and served according to the planned written menu to meet the nutritional needs of the residents for two of two meals observed. The findings include: 1. A review of the 06/09/2025 noon meal menu, indicated the residents on pureed diets were to receive 1/2 cup of pureed scalloped potatoes, 3/8 cup of vegetables, and 3/8 cup of pureed cornbread. During an observation in the kitchen on 06/09/25 at 12:46 PM, Dietary Aide (DA) #2 used a #12 scoop, which was equal to 1/3 cup, to serve a single portion of pureed vegetable blend, instead of a #10 which was equal to 3/8 cup. DA #2 also used the #12 scoop for a single portion of pureed scalloped potatoes, instead of a #8 scoop which was equal to 1/2 cup. Pureed breadcrumbs were served instead of pureed cornbread as specified on the menu. During an interview on 06/10/25 at 12:04 PM, Dietary diet, (DC) #1 was asked the reason cornbread was not served to the residents on a puree diet. DC #1 stated the staff always used breadcrumbs instead of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-06-13 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, record review, interview, and facility policy review, the facility failed to ensure food stored in the refrigerator, freezer, and dry storage area were covered; refrigerated food was kept refrigerated; expired food items were promptly removed and discarded on or before the expiration or use by date; dietary staff washed their hands between dirty and clean tasks and before handling clean equipment; food items were free of discoloration; ice machine and ice scoop were maintained in a sanitary condition, and manufactures instructions were followed for 2 of 2 meals observed. The findings include: 1. During an observation and interview in the facility kitchen on 06/09/25 at 10:34 AM, the Dietary Manager (DM) the following observations were made in the refrigerator: a. An opened packet of butter was stored on a shelf. The packet was not sealed, exposing it to cross contamination. During an interview, the DM stated it should have been sealed. b. An opened plastic storage bag contained slices of cheese and other cheese that were stuck together. During an interview, the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-11-27 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, record review, facility document review, facility policy review, it was determined that the facility failed to ensure fingernail care was provided for 1 (Resident #7) of 1 resident reviewed for Activities of Daily Living (ADLs). The findings include: A review of facility policy titled, Fingernails/Toenails, Care of, revised in February 2023, indicated The purposes of this procedure are to clean the nail bed, to keep nails trimmed, and to prevent infections. Nail care includes daily cleaning and regular trimming. A review of the Medical Diagnosis, indicated Resident #7 had a diagnosis of dementia. The quarterly Minimum Data Set (MDS), with an Assessment Reference Date (ARD) of 10/31/2024, revealed Resident #7 had a Staff Interview for Mental Status (SAMS) score of 3 which indicated the resident had severe cognitive impairment. A review of Resident #7's Care Plan, updated on 07/22/2024, revealed the resident had an ADL self-care performance deficit related to confusion and impaired balance. Interventions included: the resident has a contracture of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-11-27 · tag F0688 — failed to keep residents mobile / prevent decline — isolatedProvide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observations, interviews, record review, facility document review, and facility policy review, it was determined the facility failed to identify, and ensure preventative measures were put into place to prevent worsening of contractures for 1 (Resident #7) of 1 resident reviewed for contracture management/prevention. Findings include: A review of a facility policy titled, Resident Mobility and Range of Motion, revised in July 2024, indicated residents with limited mobility will receive appropriate services, equipment and assistance to maintain or improve mobility unless reduction in mobility is unavoidable. A review of the Medical Diagnosis, indicated the Resident #7 has a diagnosis of unspecified dementia. No diagnosis was noted for contracture to the left hand. The quarterly Minimum Data Set (MDS), with an Assessment Reference Date (ARD) of 10/31/2024, revealed Resident #7 had functional limitation in range of motion to the upper extremity on one side. A review of Resident #7's Care Plan, updated on 07/22/2024, revealed self the resident had an ADL self-care performance…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-11-27 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review the facility failed to properly transfer 1 (Resident #6) of 1 (Resident #6) sampled residents to prevent the potential for injury. The findings are: The quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 10/12/2024, revealed Resident #6 had a Brief Interview for Mental Status (BIMS) score of 01, which indicated the resident cognitive status was severely impaired. The MDS indicated that Resident #6 was dependent on staff for transfers. A review of Resident #6's care plan revised on 03/04/2024 revealed the resident required substantial assistance by one staff with transfers. A care plan revision on 02/26/2024 indicated that resident #6 does not ambulate. On 11/25/2024 at 3:33 PM Resident #6 was in a shower chair in her room. Certified Nurse Aide (CNA) #1, and CNA #2 transferred Resident #6 from a shower chair to her bed. CNA #1 had her arm under Resident#6's right arm, and CNA #2 had her arm under Resident#6's left arm. During an interview on 11/25/2024 at 3:42 PM CNA #1 indicated that Resident #6 required 2…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2024-07-25 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, record review and policy review, the facility failed to ensure hands were washed between clean and dirty tasks; hair covering was worn at all times; and meals were served, and food was stored in a manner as to prevent cross contamination for the 113 residents who received their meals from one of one kitchen. The findings are: On 07/22/2024 at 10:18 AM, upon attempting to determine the internal temperature of the two-door refrigerator the Dietary Manager (DM) reported there was no thermometer located inside the machine. The shelves inside the two door refrigerator were observed to have areas of rust. On 07/22/2024 at 10:20 AM, upon entering the walk-in refrigerator the plastic sheeting covering of the door was observed to have a red substance which was spilled and had congealed and stuck to the plastic. The walk-in freezer was observed to have a red liquid substance which had spilled on the floor and left to freeze. Two steam table pans (2 inches deep) of gelatin were observed to be located on the middle shelf of the walk-in freezer. The plastic wrap…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2023-06-22 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to ensure dietary employees maintained proper facial hair covering, dishes were processed in a manner that prevents cross contamination, and employees washed their hands before handling clean equipment or food items to prevent potential food borne illness for residents who received meals from 1 of 1 kitchen. The failed practices had the ability to affect 99 residents who received meals from 1 of 1 kitchen according to a list obtained from the Administrator on 06/22/23 at 9:22 AM. The findings are: 1. On 06/19/23 at 11:00 AM, Dietary Employee (DE) #1 was observed in the kitchen with his facial hair uncovered. 2. On 06/19/23 at 11:02 AM, in the kitchen there was a large trash can with trash protruding from the top with no lid. 3. On 06/19/23 at 11:05 AM, 2 large pans of cornbread were sitting on top of the oven uncovered. 4. On 06/19/23 at 11:11 AM, a personal drink belonging to a dietary employee was sitting in front of the microwave in the kitchen work area. 5. On 06/19/23 at 11:34 AM, DE #2 was observed moving a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-06-22 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — patternEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to ensure the clothes dryers remained free of excess lint to decrease the potential for fire and loss of personal property. The failed practice had the ability to affect all 101 residents who resided in the facility according to the Census and Conditions of Residents provided by the Administrator on 06/19/23 at 12:40 PM. The findings are: 1. On 06/21/23 at 8:15 AM, the Surveyor asked the Laundry Manager to open the bottom panel of the dryer which houses the lint trap. The lint screen was covered in a layer of lint thick enough to separate from the screen and hang down toward the bottom of the dryer. Above the screen was a bundle of lint 2 to 3 inches thick. The bottom of the dryer was covered in lint particles including a sheet of lint and debris. 2. On 06/21/23 at 8:20 AM, the Surveyor asked the Laundry Manager how often the lint was removed from the dryer. She stated, This is just from 2 hours of running this morning. We empty it after a certain number of loads depending on what we are drying, and we follow the manufacturer's…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 5 citations
- Potential for harm · E2023-06-22 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to ensure the medication carts were locked when out of the nurse's sight, medication was not left on top of the medication carts when out of the line of the nurse's sight for 1 of 1 medication cart and failed to ensure over the counter (OTC) medications were dated when opened. The findings are: 1. On 06/20/23 at 8:18 AM, Registered Nurse (RN) #1 left the medication cart unlocked when she went into a residents' room to administer medication. 2. On 06/20/23 at 8:23 AM, RN #1 administered insulin to a resident and left the bottle of insulin on top of the medication cart unattended and out of the line of sight of RN #1. 3. On 06/20/23 at 8:57 AM, RN #1 opened a new bottle of Zinc, an OTC medication, and did not document the date opened on the medication bottle before she put it back into the drawer on the medication cart. 4. On 06/21/23 at 2:06 PM, the Surveyor asked Licensed Practical Nurse (LPN #1) when you leave your cart to take medicine into the resident's room, what should you do. LPN #1 stated, Make sure you…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-06-22 · tag F0805 — failed to prepare food in a form residents can eat — patternEnsure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure pureed food items were blended to a smooth, lump free consistency to minimize the risk of choking or other complications for residents who required pureed diets for 1 of 1 meal observed. The failed practice had the potential to affect 5 residents who received a pureed diet as documented on a list provided by the Administrator on 06/22/23 at 9:22 AM. The findings are: 1. On 06/19/23 at 12:35 PM, a resident who received a pureed tray was being fed their lunch meal. The pureed ham was observed to have a [NAME] appearance. When the spoon was placed into the ham mixture the particles remained and did not appear smooth. The pureed cabbage was observed to have liquid pooling around the bottom of the mixture. The bread mixture maintained its shape and when the utensil was inserted a piece came away whole, having reformed into a solid mixture. 2. On 06/19/23 at 12:40 PM, the Administrator instructed the Certified Nursing Assistant (CNA) to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-06-22 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to ensure linen was processed in a manner to limit the possibility of cross contamination. The failed practice had the ability to affect all residents who resided in the facility and utilize linen processed by 1 of 1 laundry according to a list provided by the Administrator on 06/22/23 at 9:22 AM. The findings are: 1. On 06/21/23 at 8:20 AM, Laundry Employee (LE) #1 was standing next to a folding table in the clean side of the laundry facility folding clean blankets and towels. LE #1 was holding the blanket against her person allowing the blanket to come in contact with her clothing. LE #1 placed the blanket under her chin and used her chin to hold the blanket against her chest as the blanket was folded. The Surveyor asked LE #1 if she should allow the clean laundry to touch her clothing as she was folding it. She stated, I don't know. 2. On 06/21/23 at 8:18 AM, the Housekeeping Manager and LE #1 were asked to identify what, if anything, clean laundry was ok to touch when folding. They both identified the floor as the only…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-06-22 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure respiratory care was provided in accordance with Physician Orders to prevent respiratory distress or infection for 1 (Resident #102) of 5 (Residents #9, #13, #100, #102 and #310) sampled residents who received oxygen therapy according to a list provided by the Administrator on 06/22/23 at 9:22 AM. The findings are: Resident #102 had diagnoses of Tracheostomy Status, Acute Respiratory Failure with Hypoxia and Quadriplegia Unspecified. a. A Physicians Order dated 06/18/23 documented, Oxygen 10L [liters] via trach [tracheostomy] . b. A Progress Note dated 06/18/23 at 3:40 PM documented the resident returned to the facility from [Hospital] with new diagnoses including UTI [Urinary Tract Infection], Sepsis, and Pneumonia, and on oxygen at 10L. c. The readmission assessment dated [DATE] noted Resident #102 uses 10 L of oxygen. d. On 06/19/23 at 11:06 AM, 06/20/23 at 1:58 PM, 06/21/23 at 8:12 AM, 06/21/23 at 1:22 PM and 06/22/23 at 7:50…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-06-22 · tag F0921 — failed to keep a safe, functional, sanitary building — isolatedMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation and interview, the facility failed to ensure the air conditioning (AC) unit was in proper working order to prevent water from leaking and leaving a puddle of water which has a potential to cause serious injury in Resident room [ROOM NUMBER]. The findings are: 1. On 06/19/23 at 7:47 AM, 10:59 AM and at 1:24 PM, in Resident room [ROOM NUMBER], there was water on floor on the left side of the bed by the AC unit. 2. On 06/20/23 at 9:16 AM, in Resident room [ROOM NUMBER], there was a water puddle on the floor by the left side of the bed by the AC unit. The water puddle was larger than it was on 06/19/23 at 1:24 PM. 3. On 06/20/23 at 1:13 PM, in Resident room [ROOM NUMBER], there was a water puddle on the left side of the bed by the AC unit. The water puddle was smaller than it was on 06/19/23 at 9:16 AM. 4. On 06/20/23 at 1:15 PM, the Surveyor asked Certified Nursing Assistant (CNA) #1, Have you seen the puddle of fluid on the floor, in front of the AC unit? CNA #1 stated, No, I will go get a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
No federal fines in the current CMS record.
Part of a chain
This home belongs to THE SPRINGS ARKANSAS — 26 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 4 of 5 | 3.4 | +0.6 vs chain |
| Health inspection | 4 of 5 | 3.2 | +0.8 vs chain |
| Staffing | 4 of 5 | 3.0 | +1.0 vs chain |
| Quality measures | 4 of 5 | 3.8 | +0.2 vs chain |
The other 25 homes this chain runs (chain average 3.4★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Since |
|---|---|---|---|
| WHITE RIVER HEALTHCARE LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 01/01/2020 |
| MONETTE, JEROD | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 08/08/2021 |
| OWENS, BEN | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 12/31/2019 |
| AJ-ARP LLC | Organization | ADP OF THE SNF | since 01/01/2020 |
| JONESBORO REALTY HOLDINGS LLC | Organization | ADP OF THE SNF | since 01/01/2020 |
| PALM TREE HC ARKANSAS LLC | Organization | ADP OF THE SNF | since 01/01/2020 |
| GUTMAN, ISAAC | Individual | ADP OF THE SNF | since 01/01/2020 |
| HOFFMAN, HELEN | Individual | ADP OF THE SNF | since 01/01/2020 |
| KURZ, CHAIM | Individual | ADP OF THE SNF | since 01/01/2020 |
| KURZ, SOLOMON | Individual | ADP OF THE SNF | since 01/01/2020 |
CMS files one row per role, so the 13 rows in the source record cover these 10 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.
4 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
About 71% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $3.2M paid to related parties — landlords or management companies under common ownership — equal to about 30% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2024. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2024). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in AR
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Arkansas Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 045134. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-06-13, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.