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Manresa Healthcare Center

919 Freedom Blvd, Watsonville, CA 95076 · For profit - Corporation · 59 certified beds · (831) 722-3581 Medicare & Medicaid certified

Call the home — (831) 722-3581 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse-prevention, restraint, or reporting citation — no harm found (F0609) — cited Dec 2024
Insights

On the public record, this home looks stronger than most — but visit before you decide.

In its favor
  • a strong health-inspection score (4/5) — the hardest rating to game (though it’s ranked within its own state, not nationally)
  • no federal fines or payment denials on record
  • lower-than-typical staff turnover (36% vs 45% nationally) — better care continuity
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • a high number of inspection citations overall (23) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

4/5
CMS overall
4 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 4 of 5
StaffingFrom payroll records (PBJ) 3 of 5
Quality measuresSelf-reported by the facility 3 of 5

Location & what’s nearby

Hospital
★★ 2/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
1041 Freedom Blvd · (831) 761-6327 · Call to confirm hours
Pharmacy
Cvs0.6 mi
490 Rodriguez St · (831) 722-9454 · Call to confirm hours
Grocery
1034 Freedom Blvd · (831) 761-3418 · Call to confirm hours
Park
Flodberg Park, 219 Alvarado St · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 3 of 5
Long-stay residentspeople who live here 4 of 5
Short-stay residentsrehab / post-hospital 2 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 3 to 4 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating4★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased12.4%10.2%15.4%better
Long-stay residents who lose too much weight3.1%4.0%5.4%better
Long-stay residents with a catheter left in their bladder0.3%0.8%0.9%better
Long-stay residents with a urinary tract infection0.0%1.2%2.0%better
Long-stay residents with depressive symptoms3.1%7.3%6.5%better
Long-stay residents who were physically restrained0.0%0.4%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury4.5%1.6%3.3%worse than state — see note marked double-dagger below the table
Long-stay residents whose ability to walk worsened3.7%9.8%16.1%better
Long-stay residents on antianxiety or hypnotic medication8.3%13.7%18.9%better
Long-stay residents given the seasonal flu vaccine100.0%98.2%95.3%typical
Long-stay residents with pressure ulcers4.5%4.3%4.7%typical
Long-stay residents with worsening bladder/bowel control11.7%10.2%21.2%worse than state — see note marked double-dagger below the table
Long-stay residents who got an antipsychotic medication — see the note below the table14.0%12.0%17.1%better
Short-stay residents who newly got an antipsychotic medication2.4%1.5%1.4%worse
Short-stay residents given the seasonal flu vaccine98.6%93.2%79.4%better
Short-stay residents rehospitalized after admission24.1%23.0%22.6%typical
Short-stay residents with an outpatient ER visit17.1%11.2%12.0%worse
Long-stay hospitalizations per 1,000 resident days1.392.251.67better
Long-stay outpatient ER visits per 1,000 resident days1.981.571.80worse

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

60.9% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that better than the national rate. This is CMS’s risk-adjusted rate over 182 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

60.9%U.S. median 51.5%
Got home and stayed home
10.5%U.S. median 10.7%
Went back to hospital
56.0%U.S. median 56.6%
Met the expected recovery
0.38U.S. median 0.31
Therapy hours / resident / day
0.13hours / resident / day
Physical therapy
0.18hours / resident / day
Occupational therapy
0.07hours / resident / day
Speech therapy

Met the expected recovery: 56.0% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 84 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.38 therapist hours per resident per day in 2026Q1 — more than 66% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 22% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF60.9%CMS range 53.9–67.651.5%Oct 2022–Sep 2024better than U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF10.5%CMS range 7.5–14.210.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge56.0%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge58.3%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge53.6%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified87.2%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting87.5%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge98.3%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.8%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened6.8%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization11.2%CMS range 7.9–16.07.1%Oct 2023–Sep 2024worse than U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.271.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.44
RN hours/ resident / day
0.95
LPN hours/ resident / day
2.46
Aide hours/ resident / day
3.86
Total nurse hours/ resident / day
0.33
RN hoursweekends
35.6%
Total nursing turnover
33.3%
RN turnover

How full it usually is: this home is certified for 59 beds and averages 56.8 residents a day — about 96% occupied, or roughly 2 beds typically open. It runs essentially full — expect a waiting list. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.86 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.44 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.46 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.71 hrs/resident/day on weekends vs 3.92 on weekdays — 5% thinner on weekends. RN hours go from 0.49 to 0.33 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 36% is below the national median of 45%. 1 administrator has left in the past year.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

5
deficiencies at the latest standard inspection (2025-11-18)
11
at the previous standard inspection (2024-04-12)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

23 citations, most serious first. The 10 most serious are shown; the remaining 13 are one tap away and print in full.

  • Potential for harm · Fcited before2025-11-18 · tag F0802 — failed to prepare enough nourishing food — widespread
    Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure kitchen personnel were properly trained on checking the dishwasher sanitizer, when the manufacturer's instruction of the test strip was not followed. This failure had the potential to spread food-borne illness to everyone who consumed food from the kitchen. Findings: During an observation with subsequent interview, in the kitchen, with the dietary aide (DA), on 9/24/2025 at 9:43 a.m., the DA demonstrated how he checks the chlorine sanitizer for the dishwasher. The DA dipped the test strip into standing water, on dishware that was just run through the dishwasher, for 10 seconds and confirmed that was how long he let it sit in the water, then compared it to the color patches printed on the vial where the test strips were stored. During a review of the test strip container instructions, it indicated to Dip and remove quickly, Blot immediately with paper towel, Compare to color chart at once. When DA was asked if he followed those directions, he stated he did not, and re-did the test following the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-11-18 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure stacked, clean food service equipment was air dried prior to stacking them. This failure had the potential of any one consuming food prepared in the kitchen contracting a food-borne illness. Findings: During the initial tour of the kitchen, with the registered dietician (RD) and certified dietary manager (CDM), on 9/22/2025 at 9:45 a.m., there were observed to be over 10 steam pans, 3 cookie sheets, and 3 muffin tins, in the dry storage area, stacked wet on shelves. At that time, both the RD and CDM had acknowledged they were stacked wet. Both also stated the facility had ordered new drying racks, and they were still waiting on them. The RD asked to have all of the wet food service equipment re-washed and air dried. A review of the facility's, undated, Policy and Procedure (P&P), titled Dishware, Utensils, and pans Drying Policy, indicated Dishware such as; utensils, pots, and pans should be air dried after cleaning and sanitizing. 1. After sanitization, items should be placed on clean, sanitized racks…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-11-18 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure infection control practices were implemented when:An incorrect isolation precaution (a set of practices used in healthcare settings to prevent the spread of germs from one person to another) signage was posted outside Resident 61's entrance door.CNAs were helping more than one resident at a time to eat, without using hand hygiene between different residents. These failures had the potential to spread infections to residents, staff, and visitors.Findings: 1.During an observation outside Resident 61's room on 09/22/2025 at 2:08 p.m., signage posted at Resident 61's entrance door indicated an Enhanced Standard Precaution (ESP, Wear gowns and gloves while performing the following high-contact tasks associated with the greatest risk for multidrug-resistant organisms' [MDRO] contamination of HCP hands, clothes, and the environment). During a review of Resident 61's clinical records indicated Resident 61 was admitted to the facility on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-11-18 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure two out of 17 residents (Resident 10 and Resident 12) had an order from the physician allowing the administration of medications listed as allergies in the residents' medical records. This failure had the potential to create adverse outcomes for the affected residents.Findings:1. During a review of Resident 10's Facesheet dated 9/25/25, document indicated, Resident 10 had an allergy to the medication Atorvastatin (medication used to lower cholesterol in the blood).During a review of Resident 10's Medication Review Report dated 6/1/24-6/30/24 indicated, an order for the medication Atorvastatin Calcium Oral Tablet 20 MG [milligram] (Atorvastatin Calcium) to give 20 mg by mouth one time a day for hyperlipidemia [elevated blood fats including cholesterol] Start Date 6/1/24.During a review of Resident 10's Medication Administration Record (MAR) dated 6/1/24-6/30/24 indicated, Resident 10 was administered Atorvastatin each day for a total of 30 administrations at 2000 (8 p.m.) from 6/1/24-6/30/24.During a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-11-18 · tag F0757 — failed to avoid unnecessary drugs — isolated
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure a resident was free from unnecessary medication for one of 15 sampled residents (Resident 3) when Resident 3 received Acyclovir (an antiviral medication) without a clear indication. This failure had the potential for unnecessary medication administration for Resident 3.Findings: During a review of Resident 3's clinical record indicated Resident 3 was admitted to the facility on [DATE] with diagnosis including bilateral (both) primary osteoarthritis (a common joint disease that causes pain, stiffness, and loss of mobility) of the knees. During a review of Resident 3's physician's order, dated 7/31/25, indicated an order for Acyclovir oral tablet 400 milligrams (mg, unit of measurement) to give one tablet by mouth two times a day for prophylaxis (action taken to prevent disease, especially by specified means or against a specified disease) . During a concurrent interview and record review on 9/25/25 at 9:56 p.m., with the Director of Nursing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-20 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to submit a report of a full investigation to the State Survey Agency (SSA) five days after sending an initial report of an altercation between two residents for one of three reported incidents reviewed. This failure resulted in the SSA potentially not receiving a full report of the incident. Review of Resident 1's clinical record indicated Resident 1 was admitted on [DATE] with a diagnosis of dementia (a disorder of the brain which causes loss of memory and function) and heart failure (a disease which affects the heart's ability to pump blood). Review of Resident 2's clinical record indicated Resident 2 was admitted on [DATE] with a diagnosis of Alzheimer's disease (a specific type of dementia) and polyneuropathy (a disorder of the nerve endings which causes feelings of numbness and tingling in the toes and fingers). During a concurrent interview and record review on 10/23/24 at 3:05 PM with the director of Nursing (DON) and the minimum data services…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-04-12 · tag F0800 — widespread
    Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and document reviews the facility failed to ensure overall systems in food and nutrition services were maintained according to standards of practice and facility policy when: 1) The Food and Nutrition Services Department staff were unable to correctly demonstrate kitchen tasks in food safety, service, and sanitation tasks, 2) The ice machine was not cleaned according to manufacturer's guidelines, and a 3-compartment sink system for cleaning, rinsing, and sanitizing was not established for operation. 3) Facility approved menus and recipes were not followed for residents with therapeutic diets. 4) The Certified Dietary Manager (CDM) did not have the required state of California education requirements on regulations for dietetic services. These failures potentially exposed the facility's medically vulnerable residents to unsafe and unsanitary practices that could lead to foodborne illness. Cross reference F802, 803, 812 and California Health and Safety Code 1265.4 Findings: 1)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-04-12 · tag F0802 — failed to prepare enough nourishing food — widespread
    Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility did not ensure staff performed their job functions competently according to standards of practice when: 1) Two kitchen aides did not know how to properly test the level of dishwasher sanitizer. 2) One kitchen aide dumped trash can debris into the wash/rinse compartment of the 2-compartment sink with dirty dishes in them. 3) One cook did not know how to properly calibrate thermometers meant to test food temperatures. 4) One cook did not properly verbalize the cooldown process. 5) One prep cook/diet aide did not know how to properly prepare cold foods such as tuna salad or chicken salad. 6) One kitchen aide was seen washing his hands with only water after taking a bag of garbage out of the kitchen, and then touching dishes needing to be cleaned. These failures to adhere to standards of practice had the potential to expose vulnerable residents to food borne illnesses. Cross reference: F812 Findings: 1) During an initial kitchen tour observation on 4/8/24 at 8:20 AM, kitchen aide (KA) B was seen testing the parts per…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-04-12 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility did not ensure food safety practices were followed according to facility policy and standards of practice when: 1) A dirty cooking utensil was stored with clean utensils. 2) The ice machine reservoir tray had black colored debris in the tray and was not sanitized correctly. 3) Food in the walk-in refrigerator was not labeled with an opened-on date and use-by date. 4) The kitchen did not have a 3-compartment sink system for manually washing, rinsing, and sanitizing dishes. 5) The 2-compartment sink the kitchen uses for dishwashing does not have an air gap which prevents backflow of dirty water. 6) The Low temperature dish machine did not reach 120 degrees Fahrenheit consistently over three cycles. These failures had the potential to expose vulnerable residents to potential contaminants that may cause food borne illnesses. Cross reference F800 and F802 Findings: 1) During an initial kitchen tour observation on 4/8/24 at 8:20 AM, a whisk with brown food debris on it was seen hanging off the side of the tray line area with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-04-12 · tag F0851 — widespread
    Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to submit the required Payroll Based Journaling (PBJ) staffing information to the Centers for Medicare and Medicaid Services (CMS), for the last quarter of 2023 (October, November, & December). This failure to submit the required data, staffing hours and census information, can inhibit the facility's ability to determine an adequate level of staff is working at a given time, leading to inadequate care of residents. Findings: During a review of the PBJ Staffing Data Report for facility, dated October 1- December 31, 2023, the PBJ report indicated, Failed to submit data for the quarter. During an interview on 4/10/24, at 9:28 a.m., with Payroll Clerk (PC) D, PC D stated, she is in charge of submitting the data to CMS for the PBJ. PC D stated, she was late to submit the data for the last quarter, October 1st-Decemeber 31st, 2023 and did not submit the data before February 14th. During a review of the facility's Policy & Procedure (P&P) titled, Reporting Direct Care Staffing Information (Payroll-Based Journal),…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
Show the remaining 13 citations
  • Potential for harm · E2024-04-12 · tag F0695 — failed to provide proper breathing / tracheostomy care — pattern
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    2a. During an observation on 4/8/24, at 10:24 a.m., Resident 2 was sitting in the wheelchair, asleep, and receiving supplemental oxygen in her room. There was no date on the oxygen humidifier bottle. During an observation on 4/9/24, at 12:37 p.m., Resident 157 was observed sitting in the wheelchair, and receiving supplemental oxygen in her room. There was no date on the oxygen humidifier bottle. Based on observation, interview, and record review, the facility failed to follow its Policy and Procedure as well as professional standards of practice regarding oxygen administration for 7 of 8 sampled residents (Resident 2, Resident 10, Resident 16, Resident 23, Resident 25, Resident 46, & Resident 157) when: 1. Resident 23 did not have an oxygen in use sign outside his room 2. Staff did not follow label and promptly replace oxygen humidifiers and/or tubing for Resident 2, Resident 10, Resident 16, Resident 25, Resident 46 & Resident 157. Findings: 1. During an observation on 4/11/24, at 8:54 a.m., Resident 23 was receiving supplemental oxygen in his room. Resident 23's door frame, or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-04-12 · tag F0803 — failed to meet residents' dietary needs — pattern
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to follow standardized recipes and menus approved by the facility's Registered Dietitian (RD), according to facility policy and standards of practice when: 1) Rice was served instead of noodles for the liberal renal therapeutic diet, 2) The puree diet did not receive an appropriate pureed vegetable for the lunch meal. These failures had the potential to alter the palatability and nutritional value of the food, which could decrease food intake and compromise the resident's nutritional status. Findings: Review of the literature pertaining to malnutrition indicates leading modifiable risk factors of malnutrition in Long-term care (LTC) include poor nutrition, poor food/fluid intake, dependence on others for eating, and impaired mobility. Additional factors that lead to poor oral intake include poor food delivery systems, timing of menu and menu selections ([NAME], K.N.P., [NAME], S.R. & [NAME], C.W. Nutritional Vulnerability in Older Adults: A Continuum of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-04-12 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to implement infection control practices for 4 of 7 sampled residents (Residents 155, 37, 33, and 40) when: 1. Registered Nurse I (RN I) did not perform hand hygiene when handling Resident 155's peripherally inserted central catheter (PICC, used to deliver medications and other treatments directly to the large central veins near the heart); and 2. There were no personal protective equipment (PPE, equipment worn to minimize exposure to hazards that cause serious workplace injuries and illnesses) carts outside residents' room (Residents 37, 33, and 40). These failures had the potential to spread infection in the facility. Findings: 1. During a medication observation on 4/10/24, at 1:50 p.m., in Resident 155's room, the registered nurse I (RN I) administered the Levaquin (antibiotic medication that treats bacterial infections) 750 milligrams (mg, unit of weight) intravenous (IV, administered into a vein) via Resident 155's PICC line, located at resident's left upper arm. Subsequently, RN I touched the overbed table…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-12 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to implement their policies on medication self-administration (resident takes medication without staff assistance) for one sampled resident (Resident 157) when the facility did not determine that the resident was clinically appropriate and safe to self-administer medications and did not remove an expired medication from the resident's bedside. These failures had the potential for unsafe and improper administration of medications. Findings: Review of Resident 157's admission Record indicated; Resident 157 was admitted to the facility with diagnoses including unspecified abdominal hernia with gangrene (a condition where a portion of the abdominal organs protrudes through a weakened area in the abdominal wall, leading to tissue death), peritoneal adhesions (fibrous bands of tissue that form between organs and tissues in the abdomen). Review of Resident 157's Minimum Data Set (MDS - an assessment tool), dated [DATE], indicated Resident 157's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-04-12 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to develop a care plan (identifies residents' concerns and outlines the care and services needed to meet their needs) to address smoking for one of three sampled resident (Resident 255). This failure had the potential to result in the inability to identify the resident's individualized care issues and implement a person-centered care. Findings: Review of Resident 255's clinical record, indicated, Resident 255 was admitted on [DATE] with diagnoses including cellulitis of right lower limb (skin infection that causes redness, swelling and pain in the affected area of the skin), arthritis (swelling and tenderness in one or more joints causing pain or stiffness) due to other bacteria right knee, unspecified right hip open wound and a smoker. There was no care plan developed to address smoking. During an interview with Resident 255 on 4/10/24 at 10:18 a.m., Resident 255 stated he has a schedule to smoke outside the facility at 10:30 a.m. and 1:30 p.m. for 15…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-12 · tag F0700 — isolated
    Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure one of 15 residents (Resident 30) remained free from accident hazards due to the use of bed rail (side rail) when Resident 30 had the half bed rail raised up without bed rail assessment. This failure had the potential to put Resident 30 at risk for entrapment and serious injury. Findings: Review of Resident 30's face sheet (a document that gives a patient's information at a quick glance), indicated Resident 30 was admitted to the facility on [DATE] with diagnoses including encounter for palliative care (a specialized medical care that focuses on providing relief from pain and other symptoms of a serious illness), unspecified dementia (loss of thinking, remembering, and reasoning skills) and type 2 diabetes mellitus with diabetic nephropathy (a condition with affects the way the body processes blood sugar). During an initial pool observation on 4/8/24 at 8:34 a.m., Resident 30 was not in the room. Half side rails were raised up on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-12 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interview, and record review, the facility failed to have a medication error rate of less than 5% as evidence of 2 medication errors out of 25 opportunities, resulting in a medication error rate of 8% for one of 5 residents (Resident 2) observed during medication administration. Resident 2's eye medications were not administered in accordance with the facility's medication administration guidelines and accepted professional standards of practice. These failures resulted in medications not given as per accepted professional standards of practice, which may negatively affect the resident's health. Findings: During a medication administration observation on 4/10/24 at 04:05 p.m., at Resident 2's bedside, licensed vocational nurse H (LVN H) administered brimonidine (for reduction of pressure in the eye) eye solution to Resident 2, one drop in each eye. Then, LVN H administered the dorzolamide (to treat increased pressure in the eye) eye solution to Resident 2, one drop in each eye. LVN H did not wait between administering different eye medications. During an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-08-17 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to implement infection control and prevention practices when: 1. Licensed vocational nurse A (LVN A) did not follow the correct procedure when disinfecting the blood pressure cuff (a cuff that is wrapped around the arm to measure blood pressure). 2. Physical Therapist Assistant (PTA) did not disinfect a walker after use by another resident and wearing gloves in the hallway; and 3. The door to an isolation room was left open. These failures had the potential to result in transmission and spread of infection in the facility. Findings: 1. During an observation on 8/16/23, at 9:39 a.m., in Resident 1's room, LVN A was observed taking Resident 1's blood pressure (BP). LVN A did not disinfect the BP cuff before and after using it. During an interview with LVN A on 8/16/23, at 9:42 a.m., she confirmed she did not disinfect the BP cuff before and after using it on Resident 1. During an interview on 8/16/23, at 1:40 p.m., with the assistant director…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-08-17 · tag F0883 — failed to offer flu and pneumonia vaccines — isolated
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to offer and administer pneumococcal vaccine (PV, immunization against bacteria that causes pneumonia [a lung infection]) for one of five sampled residents (Resident 2) in accordance with the current Centers for Disease Control and Prevention (CDC) recommendations. This failure had the potential to compromise the resident's health. Findings: Review Resident 2's clinical record indicated Resident 2 was admitted to the facility on [DATE] with diagnoses including diabetes mellitus type 2 (a chronic condition that affects the way the body processes blood sugar), acute respiratory failure with hypoxia, secondary hypertension (high blood pressure), bradycardia (abnormally slow heart rate). Review of Resident 2' Minimum Data Set (MDS, functional and clinical assessment tool), dated 10/10/22, indicated the resident had a brief interview for mental status (BIMS) score of 13 (a score of 13 indicated the resident was cognitively intact). Review of Resident 2's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-07-29 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure food and utensils were stored and prepared in accordance with professional standards for safety, when pans (metal container) were not air dried before storing, storage rack for the knives was uncleaned and floor inside the pantry was left wet. These failures had the potential to cause the growth of microorganisms which could cause foodborne illness (illness caused by food or water contaminated with bacteria, viruses, parasites or toxins) and cross contamination of food that could affect the 54 residents residing and consuming food at the facility. Findings: During the initial kitchen tour observation on 7/25/2022 at 1:15 p.m., there were four wet one third size pans stored in the shelf inside the pantry (dry storage room) and uncleaned storage rack for knives where five knives were placed. During the interview on 7/25/2022 at 1:31 p.m. with the dietary manager (DM), he acknowledged that pans should be air dried first after washing before storing them in the storage shelf inside the pantry. He also…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-07-29 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to implement infection control practices when : 1. Staffs were double masking using an N95 mask (disposable filtering facepiece respirator); 2. For Resident 38, her enteral feeding bag did not have a label and was left open; 3. A kitchen staff was not wearing proper N95 mask; and 4. A staff did not perform hand hygiene in between task during medication pass observation. These failures had the potential to spread infections, and compromise resident's health and safety especially when the facility had on-going Covid -19 outbreak (a new strain of virus that can cause mild to severe respiratory illness). Findings : 1. During an observation and concurrent interview with activity assistant (AA) on 7/25/22 at 1:51 p.m., AA was in the dining area with residents. AA had face shield and two masks on, a white mask covering a blue mask . AA stated she was wearing an N95 (white mask) and was fit tested . During a follow up interview with AA on 7/28/22 at 8:31 a.m., she stated she knew she did not have to wear another mask…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-07-29 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to develop and implement care plans for two of 14 sampled residents (Resident 8 and 23) when: 1. for Resident 8, fall care plan was not updated and properly implemented; 2. for Resident 23, care plan for a new diagnosis was not developed. These failures had the potential for inaccurate development and implementation of a personalized and resident-centered care plans that would address the residents' identified concerns and needs. Findings: 1. Review of Resident 8's clinical record indicated she was admitted on [DATE] and had diagnoses of odontoid fracture (neck bone fracture), abnormalities of gait and mobility, hypertension (high blood pressure), and type 2 diabetes mellitus (high blood sugar). Review of Resident 8's Progress notes indicated she fell on 4/28/22. Review of Resident 8's Fall IDT Follow-Up dated 4/29/22 indicated New Interventions of Q15 minute visual checks. Review of Resident 8's fall care plan indicated it was not updated with the new…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-07-29 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — the official record, unedited, may be distressing

    Review of Resident 6's admission record indicated he was admitted to the facility with a diagnosis of urinary tract infection (UTI). Review of Resident 6's minimum data set (MDS, an assessment tool) dated 7/3/22, indicated he had a BIMS ( Brief Interview for Mental Status) of 2 (0-7 severe cognitive impairment ) and he was total dependent with personal hygiene. During an observation and concurrent interview with registered nurse B (RN B) on 7/28/22 at 2:52 p.m., Resident 6's nails have black residue under his long fingernails. RN B stated Resident 6 was not diabetic and acknowledged his fingernails were dirty and need to be cleaned and trimmed . During an interview with the certified nursing assistant C (CNA C) on 7/28/22 at 3:00 p.m., she stated she was assigned for Resident 6 on 7/28/22 and she checked his nails. CNA C stated she can clean the nails but she needed to ask his nurse. Review of the facility's undated policy ,Nail Hygiene Policy and Procedure, indicated this policy is to ensure that all residents receive nail hygiene in a timely manner.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Part of a chain

This home belongs to ABRAHAM BAK & MENACHEM GASTWIRTH — 18 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 4 of 52.5+1.5 vs chain
Health inspection 4 of 52.3+1.7 vs chain
Staffing 3 of 53.3-0.3 vs chain
Quality measures 3 of 53.6-0.6 vs chain
The other 17 homes this chain runs (chain average 2.5★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
SPYGLASS HEALTHCARE LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST50%since 07/01/2025
AB1 TROrganizationDIRECT OWNERSHIP INTERESTsince 07/01/2025
AB3 TROrganizationDIRECT OWNERSHIP INTERESTsince 07/01/2025
GEWIRTZ, CHONOCHIndividualDIRECT OWNERSHIP INTEREST; ADP OF THE SNFsince 04/01/2024
MCCORMACK, RYANIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST; CORPORATE OFFICER20%since 07/01/2025
O'SHEA, BRADYIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST5%since 07/01/2025
BAK, ABRAHAMIndividualINDIRECT OWNERSHIP INTEREST; ADP OF THE SNFsince 07/01/2025
BAK, RACHELIndividualINDIRECT OWNERSHIP INTERESTsince 07/01/2025
GASTWIRTH, JOSHUAIndividualINDIRECT OWNERSHIP INTERESTsince 07/01/2025
GASTWIRTH, MENACHEMIndividualINDIRECT OWNERSHIP INTEREST; ADP OF THE SNFsince 07/01/2025
GASTWIRTH, SOLOMONIndividualINDIRECT OWNERSHIP INTERESTsince 07/01/2025
KAY, DAVIDIndividualINDIRECT OWNERSHIP INTERESTsince 07/01/2025
KAY, NOAHIndividualINDIRECT OWNERSHIP INTERESTsince 07/01/2025
MAYER, AKIVAIndividualINDIRECT OWNERSHIP INTERESTsince 07/01/2025
OSCHEROWITZ, AVISHAIIndividualINDIRECT OWNERSHIP INTERESTsince 04/10/2024
ROSENBLUTH, YOSEFIndividualINDIRECT OWNERSHIP INTERESTsince 07/01/2025
BAYUGA, MICHELLEIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 07/01/2025
ROMO-GRITZEWSKY, MARYLOUIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 07/01/2025

CMS files one row per role, so the 24 rows in the source record cover these 18 parties — each is shown once here with every role it holds. Nothing is omitted.

3 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$9.3M
Net patient revenuemost recent cost report
-15.9%
Operating marginrevenue minus expenses
$1.0M
Related-party expense9% of expenses
Who pays — share of resident-days
Medicaid 58%Medicare 25%Other / private 17%

This home reported $1.0M paid to related parties (affiliated landlords or management companies) in its most recent cost report. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$553per resident / day
operating cost
$16,803per month
≈ monthly operating cost
$477per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in CA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the California Medicaid page.

Typical monthly cost in California
$12,167/mo
Nursing home (semi-private)
$15,178/mo
Nursing home (private)
$7,000/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 056178. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-11-18, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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