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Fitchburg Healthcare

1199 John Fitch Hwy, Fitchburg, MA 01420 · For profit - Limited Liability company · 160 certified beds · (978) 345-0146 Medicare & Medicaid certified

Call the home — (978) 345-0146 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse-prevention, restraint, or reporting citation — no harm found (F0604) — cited Feb 20261 actual-harm citation$33,180 in federal fines
Insights

The public record raises real questions here. Weigh the concerns below carefully.

Worth asking about
  • it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • it has 1 actual-harm citation
  • a high number of inspection citations overall (39) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $33,180 in federal fines (most recent 2026-02-11)
  • its independent health-inspection rating is low (1/5)
  • its payroll-based staffing rating is low (2/5)
  • its facility-reported quality-measure rating is low (2/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 2 of 5
Quality measuresSelf-reported by the facility 2 of 5

Location & what’s nearby

Hospital
★★★ 3/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
Ashby State Road · (978) 345-0303 · Call to confirm hours
Pharmacy
326 Nichols Rd · (978) 878-8461 · Call to confirm hours
Grocery
432 Mechanic St · (978) 345-0065 · Call to confirm hours
Park
826 John Fitch Hwy · (978) 342-4020 · Typically dawn to dusk
Place of worship
1200 John Fitch Hwy

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 2 of 5
Long-stay residentspeople who live here 3 of 5
Short-stay residentsrehab / post-hospital 1 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating fell from 3 to 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased10.3%16.4%15.4%better
Long-stay residents who lose too much weight5.3%5.1%5.4%typical
Long-stay residents with a catheter left in their bladder0.2%0.8%0.9%better
Long-stay residents with a urinary tract infection0.4%1.8%2.0%better
Long-stay residents with depressive symptoms31.7%15.5%6.5%worse than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury4.8%3.4%3.3%worse
Long-stay residents whose ability to walk worsened12.0%15.4%16.1%better
Long-stay residents on antianxiety or hypnotic medication26.4%19.5%18.9%worse
Long-stay residents given the seasonal flu vaccine99.2%94.8%95.3%typical
Long-stay residents with pressure ulcers7.0%4.2%4.7%worse
Long-stay residents with worsening bladder/bowel control28.7%21.2%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table32.4%21.4%17.1%worse
Short-stay residents who newly got an antipsychotic medication1.9%1.4%1.4%worse
Short-stay residents given the seasonal flu vaccine94.2%77.7%79.4%better
Short-stay residents rehospitalized after admission21.5%25.7%22.6%typical
Short-stay residents with an outpatient ER visit16.5%11.9%12.0%worse
Long-stay hospitalizations per 1,000 resident days1.811.881.67typical
Long-stay outpatient ER visits per 1,000 resident days2.001.501.80worse

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

51.5% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 112 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

51.5%U.S. median 51.5%
Got home and stayed home
13.9%U.S. median 10.7%
Went back to hospital
33.9%U.S. median 56.6%
Met the expected recovery
0.13U.S. median 0.31
Therapy hours / resident / day
0.06hours / resident / day
Physical therapy
0.07hours / resident / day
Occupational therapy
<0.01hours / resident / day
Speech therapy

Met the expected recovery: 33.9% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 56 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.13 therapist hours per resident per day in 2026Q1 — more than 10% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 42% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF51.5%CMS range 41.9–58.251.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF13.9%CMS range 10.3–17.210.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge33.9%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge28.6%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge30.4%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified79.5%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting100.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge90.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened1.3%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization7.3%CMS range 5.0–11.17.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.021.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.41
RN hours/ resident / day
1.22
LPN hours/ resident / day
1.88
Aide hours/ resident / day
3.51
Total nurse hours/ resident / day
0.32
RN hoursweekends
42.0%
Total nursing turnover
41.2%
RN turnover

How full it usually is: this home is certified for 160 beds and averages 133.3 residents a day — about 83% occupied, or roughly 27 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.51 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.41 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.88 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.07 hrs/resident/day on weekends vs 3.68 on weekdays — 17% thinner on weekends. RN hours go from 0.44 to 0.32 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 42% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

12
deficiencies at the latest standard inspection (2026-02-11)
13
at the previous standard inspection (2024-10-01)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

39 citations, most serious first. The 11 most serious are shown; the remaining 28 are one tap away and print in full.

  • Actual harm · G2026-02-11 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record review, for one Resident (#43) out of a total sample of 27 residents, the facility failed to provide effective pain management consistent with professional standards of practice, resulting in persistent pain, inability to sleep, and inability to participate in scheduled occupational therapy (OT) sessions for the Resident. Specifically, the facility failed to: -ensure that an order from the Nurse Practitioner (NP) to administer Oxycodone (opioid pain medication) IR (immediate release) to the Resident every six hours as needed (PRN) for pain was implemented and administered when previous scheduled and PRN Oxycodone orders were ended/stopped. -communicate recommendations for pain management received from the Resident's Palliative Care Team on 2/4/26 to the Physician/NP until 2/6/26. -coordinate with the Physician/NP for alternative pain management instructions and medications when the Resident reported persistent pain [at a pain level of six out of 10] after he/she was administered PRN Oxycodone and the scheduled Oxycodone doses were not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-02-11 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record reviews, the facility failed to ensure that one Resident (#12) out of total sample of 27 residents, on one (Three West) of four units observed, was afforded a dignified dining experience.Specifically, for Resident #12, the facility failed to ensure the Resident was positioned per preference and that staff were seated and not standing over the Resident while assisting him/her to eat. Findings include: Review of the facility policy titled Resident Meal Service and Dining, revised 7/2024, included but was not limited to:-Residents are served food and beverages in a manner that provides nourishing and attractive meals, dignity, and social interaction based on the resident preferences to the degree possible. -The facility staff strives to provide a pleasant dining experience and create an environment(s) where residents eat that are homelike and conducive to dining. This may include but not limited to:>Providing positive and encouraging interactions between staff and residents that are polite, respectful and maintain resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-02-11 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, and interview, the facility failed to notify the Provider when test results were outside the parameters ordered, for one Resident (#13), out of a total sample of 27 residents. Specifically, the facility failed to notify the Provider as ordered, when Resident #13's finger stick blood sugar (FSBS) reading was greater than 301 mg/dL (milligrams/ deciliter), putting the Resident at risk of complications related to hyperglycemia. Findings include: Review of the facility policy titled Change in Resident's Condition or Status, last revised 7/2024 included:-The facility professional staff will communicate with physicians, residents and family regarding changes in condition as warranted.-The nurse will notify the resident's provider or on-call provider when there has been a change in resident condition.-Except in medical emergencies, notifications will be made in a reasonable time frame to physicians and family.-The nurse will record in the resident's medical record information relative to changes…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-02-11 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations and interviews, the facility failed to maintain a clean and homelike environment for one Resident (#14) out of a total sample of 27 Residents, on one unit (Two East) out of four units observed. Specifically, the facility staff failed to ensure that Resident#14's enteral tube feeding (nutritional supplement provided through a tube into the stomach) pole (where the feeding pump is attached) and privacy curtain located next to the feeding pump/pole equipment was maintained in a clean and sanitary manner. Findings include: Resident #14 was admitted to the facility November 2022 with diagnoses including cerebral infarction, and gastrostomy (feeding tube, also referred as G-tube) status. Review of the Minimum Data Set (MDS) assessment dated [DATE], indicated Resident #14:-was severely cognitively impaired as evidenced by a BIMS score of zero out of a total possible score of 15.-was dependent on staff for Activities of Daily Living (ADLs). -has a feeding tube. On 2/9/26 at 9:01 A.M., the surveyor…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-02-11 · tag F0604 — failed to not use physical restraints improperly — isolated
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record review, the facility failed to ensure all residents residing on one Unit (Three West) out of four total resident units observed, including Resident #113, were free from physical restraints implemented for staff convenience pertaining to restricting wandering residents. Specifically, the facility failed to ensure:-that all residents residing on the Three [NAME] unit were assessed for safety and the residents' ability to self-release a Do Not Enter sign [strap] secured across the residents' doorways, when six and ten residents rooms were observed on three different occasions with the Do Not Enter sign secured across the doorways to the individual rooms, and one resident was observed ducking under the strap to exit his/her room, putting the residents at risk of social isolation and non-assessment of the physical restraint use.-for Resident #113, identified with progressive decline in intellectual functioning, that he/she was able to release the Do Not Enter sign [strap] secured across the doorway when facility staff requested he/she…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-02-11 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review, the facility failed to ensure that a person-centered care plan relative to eating assistance and supervision was implemented for one Resident (#110) out of a total sample of 27 residents. Specifically, for Resident #110, the facility failed to implement continual supervision by one (staff) and assist of one staff as needed to set up meals as required, when the Resident experienced a significant weight decline and was care planned for feeding assistance and supervision. Findings include:Review of the facility policy titled Resident Meal Service and Dining, revised 7/2024, included but was not limited to: Residents are served food and beverages in a manner that provides nourishing and attractive meals, dignity, and social interaction based on the resident preferences to the degree possible. -The facility staff strives to provide a pleasant dining experience and create an environment(s) where residents eat that are homelike and conducive to dining. This may…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-02-11 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interview, and record review, the facility failed to ensure activities of daily living (ADL's- activities related to personal care which includes washing, dressing, and oral hygiene) were provided for one Resident (#136) out of a total sample size of 27 residents. Specifically, for Resident #136, the facility failed to provide assistance with oral hygiene when the Resident required assistance to complete oral hygiene due to weakness and hemiparesis (weakness of one side of the body), placing the Resident at risk for dental complications. Findings include: Review of the facility policy titled Activities of Daily Living (ADL), Supporting, revised 11/2024, included but was not limited to: Residents will be provided with care, treatment and services as appropriate to maintain or improve as able their ability to carry out activities of daily living (ADLs). -Residents who are unable to carry out activities of daily living independently will receive the services necessary for activities of daily…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-02-11 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review the facility failed to provide respiratory care and services in accordance with professional standards of practice for one Resident (#27) out a total sample of 27 residents. Specifically, the facility failed to: -For Resident #27, obtain a Physician's order for a baseline oxygen flow rate, oxygen titration liter flow range and portable oxygen flow rate when the Resident was diagnosed with chronic obstructive pulmonary disease (COPD) and chronic respiratory failure, placing the Resident at risk for respiratory complications related to oxygen use. Findings include: Review of the facility policy titled Oxygen Administration, last revised 1/2024 included: The purpose of this procedure is to provide guidelines for safe oxygen administration. >Verify there is a Physican's order in place for oxygen administration. >Adjust the oxygen delivery device so that it is comfortable for the resident and the proper flow of oxygen is being administered. >Document the rate of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-02-11 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interview, and record review, the facility failed to administer medications per professional standards of practice resulting in two significant medication errors for one Resident (#136) out of a total sample of 27 residents. Specifically for Resident #136, the facility staff failed to hold (not administer) administration of: -Amlodipine Besylate (used to treat high blood pressure) medication for six days between 1/1/26 - 1/31/26 as ordered, for a Systolic Blood Pressure (SBP) less than 110 millimeters of Mercury (mmHg), placing the Resident at risk for cardiac compromise. -Enalapril Maleate (used to treat high blood pressure) medication for five days between 1/1/26 - 1/31/26 per Physician's order, for a SBP less than 110 mmHg, placing the Resident at risk for cardiac complications. Findings include: Resident #136 was admitted to the facility in July 2025 with diagnoses including Atrial Fibrillation (A-fib), Hypertension (HTN), and sudden cardiac arrest. Review of Resident #136's person-centered Cardiovascular Care Plan, initiated 7/28/25 and revised 1/26/26…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-02-11 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure that medication was stored in a safe and sanitary manner in the medication carts on one (2 West) of four medication carts observed.Specifically, the facility failed to ensure that staff was not storing medications in an unsafe and unsanitary manner when:-staff stored one pre-poured medication cup containing resident medications in the top drawer of the 2 [NAME] medication cart.-and a second medication cup containing pre-poured, unlabeled medications was also observed in the top drawer of the 2 [NAME] medication cart. Findings include:Review of the facility policy titled, Storage of Medication, dated September 2018, included but was not limited to:-Medications and biologicals are stored properly, following manufacturers or provider pharmacy recommendations, to maintain their integrity and to support safe effective drug administration.-The provider pharmacy dispenses medications in containers that meet state and federal labeling requirements, including requirements of good manufacturing practices…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-02-11 · tag F0791 — failed to provide routine dental services — isolated
    Provide or obtain dental services for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interviews, and record review, the facility failed to provide assistance for one Resident (#136) out of a total sample of 27 residents, in accessing routine dental services. Specifically, the facility failed to evaluate whether Resident #136 wished to obtain access to routine dental care, placing the Resident at risk for delayed routine dental services and impaired oral health. Findings include: Review of the facility policy titled Ancillary Physician Services, revised 3/2025 included the following: -Routine ., Dental and Audiology services are available to meet the resident's health needs. >Routine ., Dental and Audiology services are provided to our residents through: -A contract agreement . -Referral to the residents personal . -Referral to a community . or -Referral to other health care organizations that provide . >Residents have the right to select .Dental and Audiologist of their choice when services are needed. >Resident insurance will be billed . >Social Services or nursing representatives will assist residents with appointments ., and for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
Show the remaining 28 citations
  • Potential for harm · D2026-02-11 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to adhere to infection control standards of practice for one Resident (#12) out of a total sample of 27 residents. Specifically, for Resident #12, the facility staff failed to appropriately follow Enhanced Barrier Precautions (EBP's - the use of protective gowns and gloves during high contact care activities that may provide opportunity for transmission of medication resistant organisms through staff hands and/or clothing), when providing high contact care for the Resident, increasing the risk of organism transmission to the Resident, staff, and other residents within the facility. Findings include:Review of the facility policy titled Infection Control Guidelines for Nursing Procedures, revised 7/2024, included but was not limited to: *To provide guidelines for general infection control while caring for residents.-Prior to having direct-care responsibilities for residents, staff must have appropriate in-service training on managing resident's infections which may include:>Prevention of the transmission of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-12-30 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — pattern
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interviews and records reviewed, for one of three sampled residents (Resident #1), who resides on a secured Dementia unit, has a known behavior that includes physical aggression and has been involved in multiple resident to resident physical and verbal altercations, the Facility failed to ensure that they provided him/her with an adequate level of staff supervision on the unit to maintain residents safety in an effort to prevent resident to resident altercations, therefore placing him/her and other residents on the unit at risk for injury. Findings include: Review of the Facility policy titled, Care Plan, comprehensive Person-centered, revised 01/2024, indicated a comprehensive, person-centered care plan will be developed for each resident. The policy indicated a care plan will include objectives that meet the residents' physical, psychosocial and functional needs. The policy indicated that the resident comprehensive care plan will identify problem areas and their causes as warranted and develop interventions that are targeted and meaningful to each resident.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-09-17 · tag F0557 — isolated
    Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on records reviewed and interviews for one of three sampled residents (Resident #1) who was severely cognitively impaired, the Facility failed to ensure he/she was treated in a respectful and dignified manner, when during the provision of care, two staff members overheard Certified Nurse Aide (CNA) #1 interacting with Resident #1, during which CNA #1 used profanities and spoke to him/her in a raised, very loud tone of voice.Findings include:Review of the Facility's Policy titled, Abuse Investigation and Reporting, dated as last revised February 2024, indicated that every resident in the facility will be treated with respect and dignity. Review of the Facility's Policy titled, Resident Rights, dated as last revised January 2024, indicated all residents have a right to a dignified existence and employees shall treat all residents with kindness, respect, and dignity.Resident #1 was admitted to the Facility in May 2025, diagnoses included Lewy Body Dementia (a type of brain disease characterized by the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-01 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, policy review and interview, the facility failed to ensure that Advance Directives (legal documents that provide instructions for medical care and only go into effect if you are unable to communicate your own wishes) were accurate for one Resident (#111) out of a total sample of 24 residents. Specifically, for Resident #111 the facility failed to have the Resident evaluated for the capacity to make medical decisions following a decline/change in their cognitive status. Findings include: Review of the facility policy titled Advanced Directives, last revised January 2024, indicated the following: -the interdisciplinary team (IDT) will conduct ongoing review of the resident's decision-making capacity and communicate significant changes as appropriate. -determine the decision-making capacity of the resident and invoke (activate) the decisions of the legal representative as appropriate. 1. Resident #111 was admitted to the facility in December 2023, with diagnoses including vascular Dementia (decline in reasoning, planning, memory, judgement, and other thought…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-01 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, record and policy review, the facility failed to notify the Physician/Non-Physician Practitioner (NPP/ Nurse Practitioner [NP]) of a significant change in condition for two Residents (#23 and #111) out of a total sample of 24 residents. Specifically, the facility staff failed to notify the Physician/NPP: 1. For Resident #23, when the blood sugar reading was greater than 400 mg/dL (milligrams per deciliter). 2. For Resident #111, when the blood sugar reading was less than 70 mg/dL and greater than 401 mg/dL. Findings include: Review of the facility policy for Diabetes- Clinical Protocol, last revised December 2020 indicated: -the Physician will follow-up any acute episodes associated with a change in blood sugars or deterioration of previous glucose control and document resident status at subsequent visits until the acute situation is resolved. -the Physician will order desired parameters for monitoring and reporting information related to diabetes or blood sugar management. -the staff will identify and report complications such as .hypoglycemia (low blood sugar).…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-01 · tag F0645 — isolated
    PASARR screening for Mental disorders or Intellectual Disabilities
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, and record review, the facility failed to ensure that a Preadmission and Resident Review Level I (initial PASRR - initial pre-screening completed prior to admission to a Nursing Facility that assess for Serious Mental Illness[SMI] or Developmental Disabilities[DD]) screen was completed prior to admission to the facility for five Residents (#59, #90, #113, #56, and #111) out of a total sample of 24 residents. Findings include: 1. Resident #59 was admitted to the facility in August 2024, with diagnoses including Unspecified Dementia with behavioral disturbance (a mental disorder that occurs when someone has Dementia but does not have a specific diagnosis, usually associated with adverse behaviors). Review of the Resident #59's PASRR Level I, dated 9/3/24, indicated the Level I screen was completed after the Resident's admission to the facility. 2. Resident #90 was admitted to the facility in May 2023, with diagnoses including Unspecified Dementia with behavioral disturbance, Anxiety Disorder (mental health disorder characterized by feelings of worry, anxiety, or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-01 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and record review, the facility failed to the facility failed to provide care and services consistent with professional standards of practice for two Residents (#113 and #91) out of a total sample of 24 residents. Specifically, the facility failed to: 1. For Resident #113, ensure that Physician orders were obtained for a recommended Hemoglobin A1C (HbA1c - test used to identify Diabetes [disease that affects how the body uses blood sugar]) lab to be drawn as recommended by the Behavioral Health Nurse Practitioner (NP) for the Resident on medications for mental health conditions. 2. For Resident #91, maintain and document fluid restrictions and administer dietary supplements as ordered by the Physician for treatment of End Stage Renal Disease (the final stage of kidney disease where the kidneys can no longer function on their own leading to the need for a regular course of long-term dialysis [a procedure to remove waste products and fluid from the body when the kidneys stop working] or a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-01 · tag F0679 — failed to provide activities — isolated
    Provide activities to meet all resident's needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to implement a resident-centered, meaningful, and engaging activity program for one Resident (#11) out of a total sample of 24 residents. Specifically, the facility failed to ensure that staff offered and encouraged engagement in activities identified as being preferences for Resident #11. Findings include: Resident #11 was admitted to the facility in May 2021, with diagnoses including Unspecified Schizophrenia (a mental disorder characterized by hallucinations, delusions, disorganized thinking and behavior), Unspecified Dementia (a mental disorder that occurs when someone has Dementia but does not have a specific diagnosis), Major Depressive Disorder (symptoms lasting greater than two weeks of a persistently low or depressed mood and a loss of interest or pleasure in activities that a person used to enjoy), and Anxiety Disorder (mental health disorder characterized by feelings of worry, anxiety, or fear that are strong enough to interfere…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-01 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record and policy review, and interview, the facility failed to provide care and services as required for an indwelling urinary/Foley catheter (a flexible tube that passes through the urethra and into the bladder to drain urine outside the body) for one Resident (#23) out of a total sample of 24 residents. Specifically, for Resident #23, the facility staff failed to: 1. verify the correct size indwelling urinary catheter as ordered by the Physician and ensure the verified size urinary catheter was in place. 2. to obtain an appointment with a Urologist as requested by the Nurse Practitioner (NP) to prevent catheter related complications. Findings include: Review of the facility policy for Indwelling Foley Catheter Insertion, last revised December 2020, indicated: -to verify that there is a Physician's order for this procedure. -review the resident's care plan to assess for any special needs of the resident. -the following information should be recorded in the resident's medical record: the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-01 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to maintain proper nutrition and hydration care and services for one Resident (#64) out of a total sample of 24 residents. Specifically, for Resident #64, the facility failed to appropriately monitor daily fluid intake and follow the care plan to ensure that the Resident maintained fluid restriction amounts as ordered by the Physician. Findings include: Resident #64 was admitted to the facility in December 2022, with diagnoses including Chronic Kidney Disease Stage 4 (CKD - a condition where the kidneys have become severely damaged and have a decreased ability to filter toxins and excess fluid from the blood), and Heart Failure (HF: when the heart is unable to pump blood as it should resulting in fluid buildup in the feet, arms, lungs and other organs). Review of Resident #64's Minimum Data Set (MDS) Assessment, dated 9/3/24, indicated the Resident had moderate cognitive impairment as evidenced by a Brief Interview for Mental Status (BIMS) score of 9 out of a possible 15. Review of Resident #64's September 2024…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-01 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, record and policy review, the facility failed to provide necessary respiratory care and services in accordance with professional standards of practice for one Resident (#64) out of a total sample of 24 residents. Specifically, for Resident #64, the facility failed to: -ensure that the Resident who had a chronic pulmonary diagnosis was administered the appropriate liter per minute (LPM - flow rate) of supplemental Oxygen [O2] as ordered by the Physician. -routinely assess and monitor that the Resident's oxygen delivery device was set at the prescribed liter flow rate. Findings include: Review of the AARC (American Association for Respiratory Care) Clinical Practice Guideline, updated 2014: https://www.aarc.org/wp-content/uploads/2014/08/08.07.1063.pdf indicates: -All oxygen must be prescribed and dispensed in accordance with federal, state, and local laws and regulations. -Oxygen is a medical gas and should only be dispensed in accordance with all federal, state, and local laws and regulations. - Oxygen therapy should be administered in accordance…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-01 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record and policy review, and interview, the facility failed to complete ongoing communication with the contracted dialysis center related to dialysis care and services for one Resident (#91) out of one applicable resident, out of a total sample of 24 residents. Specifically, for Resident #91, the facility failed to: -ensure that dialysis communication forms included updated information on the Resident's dialysis care and services. -maintain communication with the dialysis center related to an elevated laboratory result for the Resident. Findings include: Review of the facility's End Stage Renal Disease and Dialysis Policy, initiated 11/2017 and revised 9/2023, indicated: -Agreements between this facility and the ESRD (End Stage Renal Disease) facility include aspects of how the residents care will be managed. -Ongoing communication and collaborations with the dialysis facility regarding dialysis care and services. Resident #91 was admitted to the facility in August 2024, with diagnoses including End Stage Renal Disease (ESRD - a medical condition where the kidneys cease…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-01 · tag F0773 — isolated
    Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure that Physician orders were in place for lab work for one Resident (#120) out of a total of two residents reviewed for infection control. Specifically, for Resident #120, the facility failed to obtain Physician orders prior to completing Vancomycin (an antibiotic) trough laboratory (labs that measure the amount of Vancomycin in the blood stream to ensure it is at a therapeutic level) draws. Findings include: Review of the facility policy titled Lab and Diagnostic Test Results-Clinical Protocol, last revised 2/2020, indicated the following: -The Physician will identify and order diagnostic and lab testing based on the resident's diagnostic and monitoring needs. Resident #120 was admitted to the facility in September 2024, with a diagnosis of left kidney contusion (bruising to the left kidney) and Methicillin Resistant Staphylococcus Aureus (MRSA-strain of gram-positive bacteria resistant to several antibiotics, making it difficult to treat, which…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-01 · tag F0825 — isolated
    Provide or get specialized rehabilitative services as required for a resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record and policy review, and interview, the facility failed to ensure that specialized rehabilitation services were provided to one Resident (#21) out of a total sample of 24 residents. Specifically, for Resident #21, the facility failed to ensure that a speech and language therapy evaluation was completed timely, when it was identified the Resident was having difficulty swallowing. Findings include: Review of the facility policy titled Evaluations, updated 9/5/17, indicated the following: -Evaluations will be initiated within a reasonable amount of time of receipt of Physician's order or authorization, or according to facility policy. Resident #21 was admitted to the facility in February 2015, with a diagnosis of dysphagia (difficulty swallowing). Review of the Nursing Progress Note dated 9/6/24 at 10:57 A.M., indicated: -the Resident was having trouble with his/her mechanical soft meals (meal provided is chopped into small pieces and of soft texture). -meal texture was down graded to puree (smooth consistency with uniform texture). -the Nurse Practitioner was made aware,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-01 · tag F0883 — failed to offer flu and pneumonia vaccines — isolated
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, record and policy review, the facility failed to ensure that administration of Pneumococcal Vaccination was provided timely to one Resident (#113) out of a total sample of five residents. Specifically, for Resident #113, the facility failed to ensure a Pneumococcal Vaccination was administered timely after the Resident and/or Resident Representative consented to receive the Pneumococcal Vaccination. Findings include: Review of the Centers for Disease Control and Prevention (CDC) information sheet titled Pneumococcal Timing Vaccine Timing for Adults, dated 9/12/24, indicated the following recommendation: -If a patient has had the Pneumococcal Conjugate Vaccine-13 (PCV-13 at type of pneumococcal vaccination) at any age and Pneumococcal Polysaccharide Vaccine-23 (PPSV23 a type of pneumococcal vaccination) at or after the age of 65 after 5 years PCV-20 or PCV-21 should be offered. -Together, with the patient, vaccine providers may choose to administer PCV-20 or PCV-21 to adults = [AGE] years old…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-07-11 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, policy review and interview, the facility failed to implement the plan of care for two Residents (#67 and #47) out of a total sample of 26 residents. Specifically, the facility staff failed to: 1. For Resident #67, develop a person-centered care plan that included measurable objectives related to bilateral hand contractures (when muscles, tendons, joints or other tissues tighten or shorten causing loss of movement). 2. For Resident #47, implement a Physician's order to weigh weekly when the Resident had been identified as having failure to thrive (syndrome of weight loss, decreased appetite and poor nutrition, and inactivity). Findings include: Review of the facility's policy for Resident Mobility and Range of Motion (ROM), dated April 2018, indicated the following: -The care plan will be developed by the interdisciplinary team (IDT) based on the comprehensive assessment, and will be revised as needed. -The care plan will include specific interventions, exercises and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-07-11 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interview and record review, the facility failed to provide Activities of Daily Living (ADLs - bathing, dressing, grooming) care for two Residents (#110 and #53), out of a total sample of 26 Residents. Specifically, the facility staff failed to ensure that Resident #110 and Resident #53 were provided grooming to remove facial hair per their preference/comfort. Findings include: Review of the facility's policy titled Activities of Daily Living (ADL's) Supporting, dated 4/2018 and revised 9/2019, included: -Appropriate care and services will be provided for residents who are unable to carry out ADL's independently, with the consent of the resident and in accordance with the plan of care, -including appropriate support and assistance with hygiene (bathing, dressing, grooming, and oral care). 1. Resident #110 was admitted to the facility in March 2022 with a diagnosis of Major Depression Disorder with psychotic symptoms (a distinct type of depressive illness in which mood disturbance is accompanied by either delusions, hallucinations, or both). Review of the ADL…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-07-11 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, policy review, and interview the facility failed to provide care and treatment in accordance with professional standards of practice for one Resident (#34) out of a total sample of 26 residents. Specifically, the facility staff failed to: -notify the Physician and implement the facility policy when the Resident had a weight gain of 14.76% in one month. -apply ace wraps (bandages used to help reduce swelling) to edematous (abnormally swollen with fluid) lower extremities (legs) as ordered when the Resident presented with 3+ edema (depression mark of 5 to 6 millimeters left in the edematous area when pressed with the finger tips that rebounds in 60 seconds) in both lower extremities. Findings include: Review of the facility policy titled Weight Management, dated 5/23/18, indicated: -All residents with significant weight changes will have verification of weight measurement for accuracy and documentation purposes. If verification of weight indicates significant weight change (suggested parameters for evaluating significance of unplanned and undesired…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-07-11 · tag F0687 — failed to care for feet properly — isolated
    Provide appropriate foot care.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, record review, and interviews, the facility failed to ensure its staff provided foot care for one Resident (#34), out of a total sample of 26 residents. Specifically, the facility staff failed to ensure Diabetic foot care was provided to maintain good foot health per facility policy and professional standards. Findings include: Resident #34 was admitted to the facility in August 2022 with a diagnosis of Type 2 Diabetes Mellitus without complications (a chronic condition that affects the way the body processes blood sugar). Review of the facility policy titled Diabetes-Clinical Protocol, revised 12/2020, included: -Licensed staff will conduct Diabetic foot care on all Diabetic residents Per Physician order -Diabetic Foot Care consists of the following: a. Visual inspection for impaired skin integrity. b. Cleansing feet appropriately and thoroughly drying feet, especially between toes. c. Apply lotion to dry feet as needed unless contraindicated. d. Apply appropriate footwear. Review of the Centers for Disease Control and Prevention (CDC) article titled…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-07-11 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure its staff provided an environment as free of accident hazards as possible for two Residents (#26 and #106) out of 26 total sampled residents. Specifically, the facility staff failed to: 1. Provide continual supervision for Resident #26 which resulted in the Resident obtaining metal silverware, walking into an unoccupied third floor resident room, forcing the window fully open using the silverware, and removing the screen when the Resident had a recent history of exit seeking and attempted elopement through his/her own third floor bedroom window at the facility, increasing the Resident's risk for injury. 2. Assess and obtain a Physician order for Resident #106 to store and self-administer Unisom (sleep aid medication) at the bedside, increasing the Resident's risk for improper self-medication administration and potential drug reactions. Findings include: Review of the facility's policy, titled Accidents and Incidents_investigating and Reporting,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-07-11 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review and interview, the facility failed to provide indwelling Foley catheter (also known as urinary catheter - a tube placed through the urethra into the bladder to drain urine) care, per professional standards for two Residents (#24 and #105) out of 6 applicable residents from a total sample of 26 residents. Specifically, the facility staff failed to ensure that the indwelling urinary catheter tubing for Residents #24 and #105 was securely placed as required to prevent possible dislodgement and trauma. Findings include: Review of the Centers for Disease Control's Guidelines for Proper Techniques for Urinary Catheter Insertion, reviewed 11/5/2015, indicated to Properly secure indwelling catheters after insertion to prevent movement and urethral retraction. Review of the facility policy titled Catheter Care of Indwelling Catheter, dated 4/2018, indicated that the catheter tubing should be secured to the thigh with a leg strap. 1. Resident #24 was admitted to the facility in February…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-07-11 · tag F0694 — isolated
    Provide for the safe, appropriate administration of IV fluids for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, policy review, and interview, the facility failed to provide care for one Resident (#1), out of two applicable residents sampled, in a total sample of 26 residents, related to a peripheral venous catheter (a small flexible tube placed into a peripheral vein to administer intravenous (in the vein) therapy. Specifically, the facility staff failed to: - obtain a Physician's order to insert and change a peripheral venous catheter. - obtain Physician approval to leave a peripheral venous catheter in place for longer than 7 days. Findings include: Review of the facility policy titled Standard Care of Peripheral Venous Catheter last revised in February 2019 indicated the following: - Nurse will obtain Physician's order for infusion therapy - The Physician must approve peripheral venous catheter indwelling times greater than 7 days Resident #1 was admitted to the facility in May 2023 with diagnoses including Chronic Kidney Failure and Acute Kidney Failure. Review of the Minimum Data…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-07-11 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, policy review and interview, the facility failed to provide care for one Resident (#122), who required hemodialysis (a process for purifying the blood of a person whose kidneys are not working normally) out of one applicable sampled resident, in a total sample of 26 residents. Specifically, the facility staff failed to provide care according to professional standards for the Resident's Arteriovenous Fistula (AV Fistula-a surgically created passageway between an artery and a vein, usually located in the arm and used as an access to administer hemodialysis treatments). Findings include: Review of the facility policy titled Hemodialysis Access Care, last revised in November 2017, indicated the following to prevent infection and/or clotting: - keep access site clean and dry - do not use access site arm to take blood samples, administer intravenous fluids or give injections - check for signs of infection (warmth, redness, tenderness or edema) at the access site when performing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-07-11 · tag F0699 — isolated
    Provide care or services that was trauma informed and/or culturally competent.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to identify triggers that may cause re-traumatization for one Resident (#106) with a diagnosis of Post-Traumatic Stress Disorder (PTSD), out of one applicable sampled residents. Findings include: Review of the facility's policy for Trauma Informed Care, dated August 2019, indicated the following: -Policy: To guide staff in appropriate and compassionate care specific to individuals who have experienced trauma. -General Guidelines: Trauma-informed care is culturally sensitive and person-centered. Caregivers are taught strategies to help eliminate, mitigate or sensitively address a resident's triggers. Resident #106 was admitted to the facility in December 2021 with diagnoses including Anxiety Disorder, Major Depressive Disorder and PTSD. Review of a Psychosocial Evaluation, dated 4/6/23, indicated a Comprehensive Trauma Screening was completed and the following questions (included but not limited to) were answered: -History of trauma?- yes -Mental…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-07-11 · tag F0727 — failed to provide required RN coverage — isolated
    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on review of the facility's Licensed Nurse staff schedule and interview, the facility failed to provide the services of a Registered Nurse (RN) for at least eight consecutive hours a day, seven days a week. Specifically, facility staff failed to provide at least eight consecutive hours of RN services in the facility over one 24-hour period, when no Nurse staffing waivers were in place. Findings include: Review of the as worked Nursing Staff Schedule provided by the facility, dated 6/18/23, included no evidence that a RN was scheduled or had worked at the facility on 6/18/23. During an interview on 7/5/23 at 10:14 A.M., the Director of Nursing (DON) said the facility had no Nurse staffing waivers in place. During an interview on 7/6/23 at 1:53 P.M., the Director of Nursing (DON) reviewed the Nursing Staff Schedule dated 6/18/23, with the surveyor and said no RNs were on the schedule for that day. The DON then said there was always a RN on-call and she would look back to see which RN was on-call that day and whether they worked in the facility. During a follow-up interview on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-07-11 · tag F0772 — isolated
    Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on policy review, record review and interview, the facility failed to obtain Physician ordered laboratory specimens for Hemoglobin A1C (Hgb A1C-a blood test that measures the average sugar level over the past three months) for two Residents (#106 and #34) with diagnoses of Diabetes Mellitus (a group of diseases that affect how the body uses blood sugar), out of a sample of 26 residents. Findings include: Review of the facility policy titled Diabetes - Clinical Protocol, revised 12/2020, included: -For residents who meet the criteria for Diabetes testing, the Physician will order pertinent screening; for example A1C - For the resident on oral (by mouth) medication(s) who is well controlled: >monitor blood glucose levels at least twice weekly (or more frequently if there is a change in drugs or drug dosages) >monitor A1C on admission (if no results from a previous test are available) or when diabetes is diagnosed and every three to six months thereafter 1. Resident #106 was admitted to the facility in December 2021 with a diagnosis including Diabetes Mellitus. Review of the July…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-07-11 · tag F0812 — failed to store, cook, and serve food safely — isolated
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review and interview, the facility failed to adhere to food safety requirements in preventing hair contamination of food being prepared for facility residents. Specifically, the facility failed to ensure that three staff members working in the food preparation area of the kitchen, wore hair restraints to contain their hair during meal preparation. Findings include: Review of the facility's policy, titled Personal Hygiene for Food Handlers, dated June 2018, included that hair restraints such as hats, hair coverings or nets are worn at all times when in the kitchen. On 7/5/23 at 7:12 A.M., during the initial tour of the kitchen, the surveyor observed three Dietary Staff who had no hair restraints, in the food preparation area handling food. During an interview on 7/5/23 at 7:15 A.M., Dietary Staff #1 said that staff were all expected to wear hair restraints. During an observation on 7/6/23 at 11:40 A.M., the surveyor observed Dietary Staff #1 wearing a cap on the top of his/her head with hair on the back and sides of his/her head unrestrained and exposed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2024-10-01 · tag F0641 — pattern
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, and interview, the facility failed to ensure that Minimum Data Set (MDS) Assessments were coded accurately for four Residents (#70, #90, #113, and #56) out of a total sample of 24 residents and for one Resident (#124) out of a total sample of three closed records. Specifically, the facility failed to: 1. for Residents #70, #90, #113, ensure the Brief Interview of Mental Status (BIMS-cognitive test) and Patient Health Questionnaire-9 (PHQ-9-Depression questionnaire) interviews were attempted when the Residents were identified as at least sometimes being understood on the most recent MDS Assessment, 2. for Resident #124, ensure the Resident's discharge MDS Assessment was coded accurately related to the Resident's discharge 3. for Resident #56, code the use of a medication used for pain management and ensure the BIMS and PHQ-9 interviews were completed. Findings include: 1a. Resident #70 was admitted to the facility in May 2024, with diagnoses including Unspecified Dementia with Behavioral…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$33,180 in federal fines across 1 penalty.

  • $33,180 — penalty dated 2026-02-11

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to NEXT STEP HEALTHCARE — 14 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 1 of 51.7-0.7 vs chain
Health inspection 1 of 51.9-0.9 vs chain
Staffing 2 of 52.6-0.6 vs chain
Quality measures 2 of 52.2-0.2 vs chain
The other 13 homes this chain runs (chain average 1.7★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleSince
DELL'ANNO, DAMIANIndividualCORPORATE OFFICERsince 09/01/2017
STEPHAN, WILLIAMIndividualCORPORATE OFFICERsince 09/01/2017
NEXT STEP HEALTHCARE LLCOrganizationOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 04/28/2025
DELL'ANNO, DAMIONIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 01/11/2020
DIMOV, GUEORGUIIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 11/15/2022

CMS files one row per role, so the 8 rows in the source record cover these 5 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.

1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$16.1M
Net patient revenuemost recent cost report
+14.4%
Operating marginrevenue minus expenses
$814K
Related-party expense6% of expenses
Who pays — share of resident-days
Medicaid 41%Medicare 7%Other / private 52%

This home reported $814K paid to related parties (affiliated landlords or management companies) in its most recent cost report.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$301per resident / day
operating cost
$9,142per month
≈ monthly operating cost
$351per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in MA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Massachusetts Medicaid page.

Typical monthly cost in Massachusetts
$14,448/mo
Nursing home (semi-private)
$15,817/mo
Nursing home (private)
$9,600/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 225216. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-02-11, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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