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Skyline Heights Nursing And Rehabilitation

1807 24th St W, Billings, MT 59102 · For profit - Limited Liability company · 150 certified beds · (406) 656-5010 Medicare & Medicaid certified

Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Special Focus candidate (CMS is watching this home)Abuse/neglect citation on record (F0600) — cited Mar 2025Behavioral-health or dementia-care citation — no harm found (F0758)1 immediate-jeopardy citation$413,752 in federal fines1 Medicare payment denial
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • CMS lists it as a Special Focus candidate — not on the watch list itself, but among the homes CMS is watching because of its recent inspection history
  • it has an abuse, neglect, or exploitation citation (F0600), cited Mar 2025
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0605, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • inspectors cited 1 immediate-jeopardy problem — the most serious level
  • a high number of inspection citations overall (63) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $413,752 in federal fines (most recent 2025-11-19)
  • its independent health-inspection rating is low (1/5)
  • its payroll-based staffing rating is low (2/5)
  • its facility-reported quality-measure rating is low (1/5)
  • nursing-staff turnover (75%) runs well above the national median (45%)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 2 of 5
Quality measuresSelf-reported by the facility 1 of 5

Location & what’s nearby

Hospital
★★★★ 4/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
2750 Grand Ave · (406) 237-5353 · Call to confirm hours
Pharmacy
2043 Grand Ave · (406) 869-0123 · Call to confirm hours
Grocery
1005 24th St W · (406) 371-5959 · Call to confirm hours
Park
1810 Westwood Dr · (406) 657-8371 · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 1 of 5
Long-stay residentspeople who live here 1 of 5
Short-stay residentsrehab / post-hospital 2 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased18.5%18.7%15.4%worse
Long-stay residents who lose too much weight7.4%6.2%5.4%worse
Long-stay residents with a catheter left in their bladder2.6%2.1%0.9%worse than state — see note marked double-dagger below the table
Long-stay residents with a urinary tract infection3.6%2.9%2.0%worse
Long-stay residents with depressive symptoms4.2%5.6%6.5%better
Long-stay residents who were physically restrained0.0%0.6%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury3.4%4.4%3.3%typical
Long-stay residents whose ability to walk worsened32.6%17.2%16.1%worse
Long-stay residents on antianxiety or hypnotic medication16.3%15.8%18.9%better
Long-stay residents given the seasonal flu vaccine85.5%93.6%95.3%worse
Long-stay residents with pressure ulcers4.6%6.3%4.7%typical
Long-stay residents with worsening bladder/bowel control28.1%24.1%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table19.5%20.4%17.1%worse
Short-stay residents who newly got an antipsychotic medication2.9%1.2%1.4%worse
Short-stay residents given the seasonal flu vaccine86.3%73.8%79.4%typical
Short-stay residents rehospitalized after admission20.4%19.2%22.6%typical
Short-stay residents with an outpatient ER visit14.4%14.5%12.0%worse
Long-stay hospitalizations per 1,000 resident days1.891.381.67worse
Long-stay outpatient ER visits per 1,000 resident days2.492.161.80worse

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

55.4% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 232 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

55.4%U.S. median 51.5%
Got home and stayed home
9.6%U.S. median 10.7%
Went back to hospital
53.9%U.S. median 56.6%
Met the expected recovery
0.64U.S. median 0.31
Therapy hours / resident / day
0.23hours / resident / day
Physical therapy
0.30hours / resident / day
Occupational therapy
0.11hours / resident / day
Speech therapy

Met the expected recovery: 53.9% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 78 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.64 therapist hours per resident per day in 2026Q1 — more than 90% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 9% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF55.4%CMS range 49.2–60.551.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF9.6%CMS range 7.0–12.210.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge53.9%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge38.5%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge50.0%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified82.7%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting97.8%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge91.4%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened5.9%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization6.4%CMS range 4.0–10.57.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.861.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.50
RN hours/ resident / day
0.83
LPN hours/ resident / day
1.93
Aide hours/ resident / day
3.26
Total nurse hours/ resident / day
0.35
RN hoursweekends
74.7%
Total nursing turnover
62.5%
RN turnover

How full it usually is: this home is certified for 150 beds and averages 76.2 residents a day — about 51% occupied, or roughly 74 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.26 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.50 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.93 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.89 hrs/resident/day on weekends vs 3.41 on weekdays — 15% thinner on weekends. RN hours go from 0.55 to 0.35 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 75% is well above the national median of 45%. 1 administrator has left in the past year.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

8
deficiencies at the latest standard inspection (2026-03-12)
17
at the previous standard inspection (2025-01-30)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

63 citations, most serious first. The 17 most serious are shown; the remaining 46 are one tap away and print in full.

  • Immediate jeopardy · Jcited before2025-11-19 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to document the wound identified by the physician, to properly assess during skin checks, treat, and monitor a facility acquired diabetic ulcer for a resident with a history of diabetes, neuropathy, and sores on the feet, for 1 (#1) of 13 sampled residents. The deficient practice contributed to the deterioration of the wound, which resulted in the resident's right great toe being amputated. Findings include: On 11/4/25 at 11:45 a.m., the Administrator, Chief Nursing Officer, and Corporate Resource Nurse, were notified that an Immediate Jeopardy existed in the area of F684, Quality of Care, related to the failure to identify, monitor, and treat a diabetic ulcer for a resident with a history of neuropathy, diabetes, and sores on the feet. The failure resulted in the resident's hospitalization and amputation of the right great toe. This affected one resident (resident #1) of those sampled. The Severity and Scope identified for the Immediate Jeopardy were…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2025-11-19 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure a resident's comprehensive care plan contained information related to the diagnosis, care, and monitoring of a diabetic ulcer on a resident with a history of diabetes and neuropathy for 1 (#1) of 13 sampled residents. Findings include:Review of a facility document titled Nurse/Provider Communication Form, dated 1/23/24, showed the resident presented with an open friction area to the right great toe and a scabbed area to the right middle toe.Review of a document titled, Wound Tracker Form, dated 6/29/24, showed Resident #1 was seen by wound care that day, and notes showed the resident had wounds on the Right distal 4th and 5th toe, both due to being cut while clipping his nails. The resident had a documented history of toe wounds.Review of resident #1's diagnoses list showed:-Type II Diabetes Mellitus without complications, with a date of 5/28/25, and a created date of 5/29/25 (identified on readmission),-Polyneuropathy, unspecified, with a date of 5/28/25, and a created date of 5/29/25 (identified on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2025-11-19 · tag F0726 — failed to have competent, trained nursing staff — isolated
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure staff had the competencies and skills to identify, assess, document, and monitor a diabetic ulcer for 1 (#1) of 13 sampled residents. This increased the residents' risk of infection and resulted in hospitalization and amputation of the resident's great toe. Findings include: Review of a physicians visit note, dated 6/27/25, showed resident #1 had a diabetic ulcer on the right great toe.Review of resident #1's weekly head to toe skin checks performed by the facility staff showed the following:- 7/2/25, No skin issues- 7/9/25, No skin issues- 7/16/25, No skin issues- 7/23/25, No skin issues- 7/30/25, No skin issues- 8/6/25, Skin issues noted, Left lower leg - scab, Right toe(s) - R great toe skin alterationThe licensed nursing staff did not properly assess and document the resident's skin concerns when skin checks were completed and failed to identify the wound documented by the physician on 6/27/25.The medication administration record for July and August 2025 did not show evidence that staff administered the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2025-03-27 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review, the facility neglected to ensure newly admitted residents were provided antibiotic and pain medications in a timely manner, to ensure the treatment of infections and pain was provided as necessary, for 3 (#s 73, 81 and 109) of 4 recently admitted residents. Resident #73 did not receive medications during his stay and resident #73 discharged home against medical advice. Resident #81 did not receive two doses of IV antibiotics which necessitated his re-admission to the hospital. Resident #109 was returned to the emergency room for further treatment. The neglect of care directly pertained to the facility pharmacy delivery program, oversight, and management of the system, and the medication system was not corrected in a timely manner to ensure negative resident outcomes, and neglect, were prevented. Findings include: 1. Review of resident #73's nursing progress notes showed he was admitted to the facility on [DATE] at 2:03 p.m., with a diagnoses of left lower lobe pneumonia and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Actual harm · G2025-03-27 · tag F0760 — failed to prevent significant medication errors — isolated
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record review, the facility failed to ensure necessary medications were available for use when residents were admitted , or prior to the first dose being administered, for newly admitted residents, which resulted in the residents not receiving the medications (pain and antibiotics) at all, or not timely, and this caused negative outcomes due to the significant medication errors, for 3 (#s 73, 81, and 109) of 4 sampled residents for medication errors. Resident #73 received no medications from admission to discharge; resident #81 did not receive IV antibiotics and needed to be sent back to the hospital for treatment; and #109 did not receive pain or antibiotic medications, as needed. Findings include: 1. Review of resident #73's nursing progress notes showed he was admitted to the facility on [DATE] at 2:03 p.m., with a diagnoses of left lower lobe pneumonia and sepsis. The note showed the medications were being entered into the electronic medical record system for #73. Review of resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Actual harm · Gcited before2025-01-30 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure wound dressings were changed as ordered by the physician, and failed to ensure sufficient wound documentation was completed, for 2 (#11 and #13) of 40 sampled residents. Findings include: 1. During an interview with resident #11 and her roommate, on 1/28/25 at 8:53 a.m., resident #11's roommate stated her (#11's) foot dressing had not been changed in a long time. Resident #11 nodded in agreement to her roommate's statement. Resident #11's left foot dressing had coban and kerlix wrapped tightly around her foot. The coban wrap was located about 1/4 of an inch in from the kerlix on the knee side. The coban wrap stopped about three inches from the tip of the great toe. Resident #11's heel was sitting on a pillow and not located in a Prevalon Boot. During an interview and observation on 1/29/25 at 8:01 p.m., resident #11 stated she felt that her foot condition had gotten worse since being at the facility. Resident #11 stated, I know it hurts a lot worse. Resident #11 also stated she had pain in her buttock…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Actual harm · G2024-01-18 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to address an indwelling urinary catheter on admission, by not obtaining a valid indication for the catheter use, and failed to provide and document ongoing daily care and monitoring for the catheter, which resulted in a urinary tract infection, for 1 (#134) of 46 sampled residents. Findings include: During an interview on 1/17/24 at 11:03 a.m., resident #134 stated the facility did catheter care maybe three times during her stay (11/22/23 through 12/16/23). Resident #134 stated she developed a urinary tract infection on 11/27/23, which necessitated the administration of oral antibiotic medication. Resident #134 stated she complained about catheter care several times before the staff began to consistently perform catheter care. Review of resident #134's nursing admission assessment, dated 11/22/23, showed the resident had an indwelling urinary catheter. Review of resident #134's provider orders, dated between 11/22/23 and 12/16/23, failed to show a valid physician's order and indication of use for the resident's indwelling…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-04-23 · tag F0757 — failed to avoid unnecessary drugs — isolated
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure the resident's medication regimen was thoroughly assessed and free from unnecessary medications that may cause sedation, for 1 (#1) of 9 sampled residents. Resident #1 was on hospice and had multiple medications for pain or agitation/behavior contributing to sedation. This was not addressed by the facility. The resident was sent to the hospital for further evaluation. Findings include:During an interview on 4/22/26 at 12:00 p.m., NF1 stated that when she arrived at the facility on 1/17/26, the resident was unconscious with minimal response to painful stimuli. NF1 stated resident #1 appeared to be sedated. The family decided to send the resident to the hospital for further evaluation. NF1 stated the resident had not returned to the facility. NF1 stated the resident passed away at the hospital. NF1 stated the resident was not conscious from admission to the hospital to the resident's passing away. NF1 stated the emergency room provider said the resident had an overdose of medications. NF1 stated the resident's level…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2026-03-12 · tag F0801 — widespread
    Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure the dietary manager completed a certification program approved by a national certifying body or had higher education in a related field when the dietitian was not scheduled and working at the facility full-time (35 hours). The staff in the dietary department were not following sanitary practices or storing food properly, and this increased the ongoing risk of cross-contamination for anyone receiving food or products from the kitchen, and for deficient practices to continue. Findings include:During an interview on 3/9/26 at 11:52 a.m., staff member J stated she was not certified as a Dietary Manager. Staff member J said she was currently enrolled to complete a Certified Dietary Manager program, but she had a year to complete the course. Review of facility document titled, State Food Safety, received on 3/10/26, showed staff member J had a State Food Safety Food Manager Certification with an issuance date of 5/23/22.During an interview on 03/12/2026 at 11:35 a.m., staff member O said she provided oversight to the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2026-03-12 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure sanitary conditions were maintained throughout the kitchen; failed to ensure food located in the coolers was labeled and dated; and failed to ensure cooler temperatures were maintained in the food storage safe zone. This deficient practice increased the risk for the development of foodborne illnesses and unsanitary conditions for all residents who received food from the kitchen. Findings include:During the initial tour of the kitchen, on 3/9/26 at 11:52 a.m., the following observations and interviews were made:-The thermometer inside the reach-in refrigerator near the deep fryer showed a temperature of 50 degrees.-A plastic drinking cup of a creamy brown liquid and a plastic drinking cup containing pink liquid were stored in the walk-in cooler. Staff member J said it looked like the staff's drinks and should not be there.-A 5-gallon bucket of sauerkraut was not covered.-A plastic bag of breadsticks located in the freezer was not closed or dated when opened.-A plastic bag of green beans stored in the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2026-03-12 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the the nurses failed to ensure enhanced barrier precautions were followed when performing wound care for 1 (#24) of 27 sampled residents and failed to ensure weekly documentation related to the monitoring and prevention of legionellosis was completed as part of the facility's water management plan. This deficient practice increased the risk for exposure to infectious diseases, including drug resistant organisms and legionellosis. Findings include:1. During an observation on 3/9/26 at 1:37 p.m., NF2 was observed providing wound treatments to resident #24's sacral pressure ulcer and bilateral heel pressure ulcers. NF2 was observed wearing a protective gown and gloves. NF2 used her gloved right hand to reposition the chair she was seated on, and without changing gloves, was observed debriding resident #24's right heel wound. The failure to change the soiled glove to a clean glove, increased the risk of cross contamination. During an observation on 3/9/26 at 1:46 p.m., staff member E was providing care to resident #24's right heel and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-03-12 · tag F0684 — failed to provide proper treatment and quality of care — pattern
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure the resident received treatment and care in accordance with professional standards related to wound care, and failed to follow physicians' orders for the wound care for the resident's numerous wounds, for 1 (#2) of 27 sampled residents. This deficient practice placed the resident at risk for a deterioration in wounds or infections, and the concerns continued over several months. Findings include: During an observation and interview on 3/10/26 at 9:15 a.m., resident #2 was seated in his chair, using both limited verbal communication and his communication board to talk with the surveyor. Resident #2 told the surveyor that the staff did not always change the dressing on the wounds on his feet.During an interview on 3/10/26 at 10:09 a.m., NF6 said resident #2 told her the nurses don't consistently change the dressings on his feet and toes.During an interview on 3/11/26 at 10:55 a.m., NF3 said resident #2 had a complicated wound with an external fixation device. NF3 said the wound clinic sent the facility orders and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-03-12 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure medication carts remained locked when a staff member was not in attendance; and failed to ensure monitoring was completed as needed for the unit refrigerator temperatures that stored medications. This failure put the security of resident medications located in an unlocked and unattended medication cart at risk of theft or misuse, and placed residents who had refrigerated medications at risk for experiencing negative effects from improperly stored medications. Findings include: During an interview on 3/11/26 at 9:49 a.m., staff member Q stated it was her first time being assigned to work on the Rim View hallway. Staff member Q stated she was going slowly because she had not been shown the resident's preferences for medication pass previously.During an observation on 3/11/26 at 10:02 a.m., staff member Q was preparing medications to administer to a resident in his room. Staff member Q entered the resident's room and closed the door. Staff member Q left the medication cart unattended and unlocked in the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-03-12 · tag F0605 — failed to not use drugs as a restraint — isolated
    Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure as needed psychotropic medications were limited to 14 days, unless the rationale for continuing the medication was documented by a medical provider, for 1 (#5) of 27 sampled residents. Findings include:During an interview on 3/12/26 at 12:02 p.m., staff member B stated that the as-needed psychotropic medication for resident #5 should have been discontinued after 14 days. Staff member B stated the medical provider would have to assess resident #5's need for continued use of a psychotropic medication, if they chose to continue the medication after the 14-day period, and then enter a new order. Staff member B could not explain why the as-needed psychotropic medication was not reviewed for continued use after day 14.Review of resident #5's physician order, dated 10/1/25, showed an order for trazodone HCL 100 mg oral tablet, give 50 mg by mouth, as needed for insomnia at bedtime. The as-needed order failed to include the 14-day duration for the psychotropic medication.Review of resident #5's medication regimen review,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-03-12 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure the comprehensive care plan was reviewed and revised to accurately reflect individual resident-centered care needs for 2 (#s 2 and 5), and identify a resident's preference for 1 (#5) of 27 sampled residents. Findings include:1. Review of resident #2's electronic health record showed resident #2's diagnoses included Diabetes Mellitus, End Stage Renal Disease on hemodialysis, Atrial Fibrillation, Congestive Heart Failure, Cerebral Vascular Accident, and amputation of hallux (bony bump at the base of the great toe) and second toe with dehiscence and necrosis of the bone. Review of resident #2's physician order, dated 2/13/26, directed the staff to monitor the dialysis port on the right side of resident #2's chest for signs and symptoms of infection and document. Review of resident #2's care plan, dated 8/16/23, showed the staff was to check access site daily fistula/graft/catheter - signs of infection. Monitor thrill and bruit daily and document findings; report abnormal findings to physician. The care…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-12-31 · tag F0552 — isolated
    Ensure that residents are fully informed and understand their health status, care and treatments.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to inform and educate residents when there was a change in incontinence treatment/products, for 2 (#s 4 and 7) of 8 sampled residents. The lack of facility communication and explanation caused resident #4 and #7 to be upset and frustrated. Findings include:During an observation and interview on 12/30/25 at 9:11 a.m., resident #4 stated, The staff told me I cannot wear a liner and a brief anymore because 'The State' told them they couldn't allow it. I just think the facility doesn't want to spend money. They are making us use these reusable liners, and they are very small. I have talked to the staff about how much I don't like them, and they just say I have to use them. I want to go back to the big liners I had before. I could buy them myself, but I don't think I should have to. I am frustrated because I have had more accidents. The facility hasn't explained to me why they changed; they just did it. Resident #4 pointed at her dresser and stated, Look, the reusable ones are up there. The reusable liners were black…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-12-31 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to submit the findings of a Facility Reported Incident to the State Survey Agency prior to the five-day deadline for 1 (#5) of 8 sampled residents. Findings include:Review of a Facility Reported Incident submitted to the State Survey Agency on 11/29/25, involving resident #5, which showed: a facility resident had suffered an unwitnessed fall with injury. The findings of this incident should have been submitted to the State Survey Agency no later than 12/5/25. The findings were submitted to the State Survey Agency on 12/7/25, which was two days late. During an interview on 12/30/25 at 12:27 p.m., staff member A stated, I was out of state when the incident (with resident #5) happened. I had staff member C filling in for me, and she was the one who submitted the findings to the State Survey Agency. She alerted me that it was late.During an interview on 12/30/25 at 1:49 p.m., staff member C stated she did realize the findings were submitted late for the event for resident #5. Staff member C said she missed it and submitted it as…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
Show the remaining 46 citations
  • Potential for harm · Dcited before2025-12-31 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to update a resident's comprehensive care plan with new interventions for incontinence care for 2 (#s 4 and 7) of 8 sampled residents. Findings include:During an interview on 12/30/25 at 9:11 a.m., resident #4 stated, The staff told me I cannot wear a liner and a brief anymore (for incontinent episodes). They make us use reusable liners, and they are very small. They don't last as long, and I have more accidents. I have talked to the staff about how much I don't like them. I want to go back to the disposable big liners I had before. Resident #4 stated, I used to participate in care planning, but I don't anymore.During an interview on 12/30/25 at 12:27 p.m., staff member A said the care plans should reflect all the incontinence products tried for the resident or any changes related to incontinence care. During an interview on 12/30/25 at 1:56 p.m., resident #7 stated, I am having too many accidents (with incontinence), and the little reusable pads just aren't working for me.Review of resident #4's comprehensive care plan, with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-03-27 · tag F0755 — failed to provide safe pharmacy services — pattern
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and record review, the facility failed to provide physician-ordered medications at the prescribed dose and frequency, for 3 (#s 73, 81, and 109); and failed to ensure the availability of prescribed medications resulting in re-hospitalization for one 1 (#81) resident, resulted in 1 (#73) resident discharging against medical advice, and 1 (#109) resident experienced opioid withdrawal, of 4 sampled residents for medication concerns. Findings include: a. Review of resident #73's nursing progress notes, dated 3/5/25, showed resident #73 was admitted to the facility following a hospitalization. The nurse's notes showed the physician orders were being entered into the resident's electronic health record. Review of #73's pharmacist note, written at 8:32 p.m. on 3/5/25, showed there were no irregularities with the medications. The pharmacy note failed to show there were no medication orders in the resident electronic medical record. Review of #73's social services note, written on 3/6/25 showed no…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-03-27 · tag F0803 — failed to meet residents' dietary needs — pattern
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to provide palatable food; cooks were not following the facility menu; and the dietary department failed to provide foods specified on the resident's meal tickets, for 5 (#s 1, 37, 46, 69 and 92) of 24 sampled residents. These deficient practices had the potential to affect the quality of life and nutritional status of the residents. Findings include: During a lunch observation and interview on 3/25/25 at 1:00 p.m. residents #37 received a serving of mashed potatoes with brown gravy, macaroni salad, and chicken salad. Resident #37's friend was assisting him with his meal. When asked if the food tasted good, he shook his head no, and grabbed his friend's hand. Resident #37 did not receive a vegetable on his plate. During a lunch observation and interview on 3/25/25 at 1:02 p.m., resident #69 was observed to have mashed potatoes with brown gravy, macaroni salad, and a meat salad. Resident #69 states she doesn't like tuna salad. Staff sitting nearby had to tell resident #69 what the meat salad was. Resident #69 did…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-27 · tag F0726 — failed to have competent, trained nursing staff — isolated
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility nursing staff failed to ensure treatment was provided, according to acceptable standards of practice, for PICC lines, for 1 (#109) one sampled resident. Findings include: Review of resident #109's admission medication administration record, for March 2025, failed to show IV antibiotics were being administered by a picc line. The medication administration record showed the medication was supposed to be administered via IV. During an interview on 3/25/25 at 8:00 a.m., NF2 said medications were not entered timely on resident #109's medication administration record, and due to this, she missed doses of antibiotics. Resident #109 pulled her picc line out sometime after admission. NF1 said resident #109 ended up back in the emergency room for pain management and to have her picc line replaced. During an interview on 3/25/25 at 11:09 a.m., staff member B said resident #109 was getting dilaudid and strong pain medications when she was in the hospital. She only had an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-01-30 · tag F0725 — failed to have enough nursing staff — widespread
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure call lights were answered in a timely manner for 11 (#s 7, 10, 11, 15, 27, 31, 41, 56, 58, 66, and 69), and failed to provide regular bathing and personal cares for 3 (#s 346, 347, and 348) of 40 sampled residents. This left some residents feeling afraid they would not receive care, felt unsafe due to the provision of improper care, felt dirty due to lack of hygiene/bathing assistance, were angry for lack of care and services, and had a feeling of being forgotten when services were not provided as necessary. Findings include: 1. a. During an interview on 1/27/25 at 3:36 p.m., resident #7 stated lunch was served late in her room sometimes (at 1:30 p.m.), and she would not have enough time to eat without missing bingo. Resident #7 stated she felt low staffing was a contributing factor to why her food was served late. b. During an interview on 1/27/25 at 3:55 p.m., resident #56 stated she waited 15 minutes most of the time for her…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2025-01-30 · tag F0761 — failed to label and store drugs safely — widespread
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to ensure medications were properly labeled and failed to properly dispose of expired medications and medical supplies, allowing them to remain available for use. These failures could negatively affect a resident receiving expired medications and or medical supplies. Findings include: During an observation and interview on 1/27/25 at 2:00 p.m., Staff member E stated the night nurse had been responsible for monitoring medical supplies and discarding any expired products. Staff member E stated the facility had experienced a high turnover of nurse management over the last year and was not sure if the night nurse was currently responsible. One medication refrigerator was identified, and it was located on Copper Crest unit, in the medication storage room. Three vials of Tubersol intradermal injection solution 5/0.1 ml, were observed to be previously opened. The opened, multi-dose vials, were not dated with the date the vials were originally opened. Staff member E stated Tubersol intradermal solution should be dated when it is…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-01-30 · tag F0865 — failed to run a quality-improvement (QAPI) program — widespread
    Have a plan that describes the process for conducting QAPI and QAA activities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to utilize and maintain a QAPI system to identify performance improvement issues related to staffing concerns, resident showers, and infection control, and failed to show how the QAPI committee was involved in addressing these quality of care issues which could negatively affect many, or all, of the residents residing at the facility. Refer to F725 Sufficient Staffing, F677 ADL care for Dependent Residents, and F880 - Infection Control, for findings related to the concern areas identified. Findings include: A request was made for the facility's QAPI plan, as stated as item number 31 on the entrance conference worksheet, on 1/27/25 at 1:15 p.m. The QAPI Plan was to be provided by the facility within four hours of entrance, but the facility document for the QAPI plan only showed QAA committee members. A request was made for the facility's QAPI plan again, on 1/27/25, at 5:00 p.m. The facility provided two pages, both undated, on 1/29/25. One page showed one PowerPoint slide of a QAPI Plan - Quarterly with page number 45 on the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-01-30 · tag F0657 — failed to keep the care plan current — pattern
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility and staff failed to follow a resident's care plan by not placing a gel cushion on a resident's recliner for pressure ulcer prevention, and the resident had a pressure ulcer, for 1 (#13); and failed to update the care plan for a resident requiring enhanced barrier precautions for 1 (#14) of 40 sampled residents. Findings include: Review of resident #13's current care plan showed a gel cushion was to be placed on the recliner on 3/29/23. On 1/18/25, the care plan showed bed linens should be wrinkle free, and a specialty air mattress was to be used. During an observation on 1/27/25 at 1:46 p.m., resident #13 was sitting in her recliner chair, and she was asleep. There was no gel cushion in resident #13's recliner. During an interview on 1/27/25 at 3:29 p.m., NF1 said resident #13 had slept in a recliner for fifteen or twenty years. NF1 said resident #13 recently developed a sore on her buttocks. Due to this, the care plan interventions of the bed linens and speciality air mattress would not be applicable as the resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-01-30 · tag F0791 — failed to provide routine dental services — pattern
    Provide or obtain dental services for each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure 3 (#s 11, 36, and 66) of 40 residents received dental services, and resident #36 was embarrassed and had discomfort due to her dental needs, and #11 gave up wearing dentures because they did not fit correctly. Findings include: During an interview and observation on 1/27/25 at 3:16 p.m., resident #36 stated she had a missing upper right tooth that she felt was embarrassing. She stated she also had a left lower tooth that needed a crown because it would hurt sometimes. Observation of resident #36's left lower molar showed a deep space in the middle of the tooth with some cracks, and a yellowish color throughout the top surface of the tooth. Resident #36 stated, I would like to get that taken care of because that bugs me. Resident #36 was admitted to the facility on [DATE]. Review of resident #36's MDS, dated [DATE], showed: No for the following categories: Broken or loosely fitting full or partial denture . and Mouth or facial pain,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-01-30 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure meals were served timely and were served at a palatable temperature, for 5 (#s 5, 11, 12, 13 and 22) of 18 sampled residents. This deficient practice caused cold food and late delivery of meals for residents who received room trays. Findings include: During an observation on 5/13/25 at 1:22 p.m., room trays were being delivered on the 300 hallway. During an interview on 5/13/25 at 1:28 p.m., staff member M stated the lunch meal was usually served around noon time. Staff member M stated the lunch meal was served late on this day. During an interview on 5/13/25 at 1:30 p.m., resident #11 stated her meal was served late. During an interview and observation on 5/13/25 at 1:44 p.m., resident #22 stated, This food is so late, I don't know what the problem is. The food is barely warm, I don't know what to do about it, but I eat it anyway, it's just barely warm. During an interview on 5/13/25 at 4:35 p.m., resident #12 stated room trays are not served hot. Resident #12 stated staff will heat the food up for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-01-30 · tag F0808 — failed to follow doctor-ordered diets — pattern
    Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure physician ordered therapeutic diets were followed, for 7 (#s 7, 10, 11, 15, 36, 39, 66) of 40 sampled residents. Findings include: a. During an interview on 1/28/25 at 8:53 a.m., resident #11 stated the food she was served at the facility did not follow a renal diet. She stated she was not supposed to have tomatoes as they have too much potassium and phosphate. She stated the facility often served her tomatoes. She also stated she was served high sugar foods. b. During an interview on 1/27/25 at 4:13 p.m., resident #15 stated the diet served depended on which cook was scheduled for the day. c. During an interview and observation on 1/29/25 at 8:38 a.m., resident #7 was served oatmeal with brown sugar, eggs, orange juice, coffee, a bagel, and cream cheese. Resident #7 stated this was a large amount of carbohydrates for her and she did not even like bagels. Resident #7 stated she was a diabetic. Review of resident #7's breakfast meal ticket showed a CCHO diet. e. During an observation on 1/29/25 at 12:24…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-01-30 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure consistent enhanced barrier precautions were provided for 4 (#s 5, 6, 63, and 346) of 40 sampled residents; and the facility failed to provide staff education on proper donning and doffing of PPE, and the expectations of enhanced barrier precautions, which had an increased risk of a negative outcome to the facility population due to those staff working with or around other residents not on precautions. Findings include: 1. Review of resident #63's Weekly Head to Toe Skin Check form, dated 1/22/25, showed the resident had a below the knee amputation on the left leg. The assessment identified the incision area had three open areas to the mid incision, and one small open area, to the medial aspect of the incision line. During an interview on 1/27/25 at 4:45 p.m., resident #63 said when the nurses change the dressing on her leg, they only wear gloves. Resident #63 said the facility is not in Covid outbreak, so the nurses don't have to wear gowns. During an observation on 1/28/25 at 9:41 a.m., staff member…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-01-30 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to address medications appropriately for a resident who self administered medications, and ensure medications and narcotics were properly supervised during medication administration, for 1 (#15) of 40 sampled residents. Findings include: During an interview and observation on 1/28/25 at 9:35 a.m., resident #15 stated the facility staff would typically leave her medications in her room. Upon observation, there were eight pills in a medication cup at resident #15's bedside. Additionally, there was Advair, Fluticasone Propinate, and Ventolin (inhalers) at resident #15's bedside. Resident #15 stated staff would drop the medications off in her room at 6:30 a.m. or 7:00 a.m., depending on who the nurse was that shift. Review of resident #15's MAR showed the following medications: Bupropion, Buspirone, Cholecalciferol, Concerta (methylphenidate), Duloxetine, Loratadine, and Montelukast, were administered to resident #15 the morning of 1/28/25. During an interview on 1/28/25 at 9:52 a.m., staff member K stated resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-01-30 · tag F0655 — isolated
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure a baseline care plan was developed and implemented to reflect the resident's care needs after admission, for 1 (#339) of 40 sampled residents. Findings include: During an interview on 1/28/25 at 9:17 a.m., resident #339 was sitting on his bed. Resident #339 stated he had recently been in the hospital with pneumonia and was transferred to the long-term care facility on 1/23/25, to regain his strength, so he could continue to live independently at home. Resident #339 stated he started working with physical therapy on 1/24/25 and participates in therapy five days a week. During an interview on 1/30/25 at 11:45 a.m., staff member C stated baseline care plans were developed by the admitting nurse, and would then be updated by the interdisciplinary team, if any changes occurred prior to the comprehensive care plan being developed. Review of resident #339's electronic medical record, showed on 1/22/25, the resident was to transfer to a subacute rehab facility due to his deconditioned status to maximize resident #339's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-01-30 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility staff failed to provide showers for 2 (#s 346 and 347); residents who felt personal cleanliness was important due to skin concerns and comfort, and repositioning for a dependent resident, for 1 (#346) of 40 sampled residents. Findings include: During an observation and interview on 1/28/25 at 7:46 a.m., resident #346 was lying on his back in bed; his hair looked oily and matted. Resident #346 stated, I have only had one bath since I was admitted on [DATE]th. You would think with my wounds I would get a shower more often. I generally run hot, and I have the window open, or I sweat. I am dependent on staff to assist with most of my cares, including bathing and repositioning. During an observation and interview on 1/28/25 at 1:43 p.m., resident #346 was still lying on his back in bed. NF4 stated, He (resident #346) has only had one shower since he arrived at the facility. He has wounds from surgery and had skin breakdown on his backside. They (the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-01-30 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility nursing staff failed to ensure treatment was provided, utilizing the physician orders, for changing a dressing for a PICC line for 1 (#346) of 40 sampled residents. Findings include: During an observation on 1/28/25 at 7:46 a.m., resident #346 had a PICC line in his right arm. The bandage was rolled down and closer to his elbow. During an observation and interview on 1/28/25 at 1:43 p.m., resident #346's PICC line bandage was rolled up near his elbow on his right arm. The PICC line port moved around when the resident moved his arm. NF4 stated, The bandage on his right arm for the PICC line has not been changed. It looked like it was going to come out the other day, so I used some gauze that he had on his dresser and wrapped it around his arm so it would be more stable. I don't think the staff have changed it since I wrapped it. During an interview on 1/29/25 at 7:19 p.m., staff member E stated, We (staff) don't have enough time to complete everything that is expected of us. The residents don't understand that, and they…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-01-30 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to follow a physician's order and provide nebulizer treatment supplies for 1 (#347) of 1 sampled resident for respiratory concerns. Findings include: During an observation and interview on 1/28/25 at 9:11 a.m., resident #347 stated, I was doing nebulizer treatments at home, and I wonder if I should have my daughter-in-law bring my machine to me. I feel like my breathing is getting worse, and I have had more breathing attacks lately. No nebulizer machine was observed in resident #347's room. During an observation and interview on 1/29/25 at 9:54 a.m., resident #347 stated, I still haven't received any nebulizer treatments. I was taking them every four hours at home. There was still no nebulizer machine observed in her room. During an interview on 1/29/25 at 7:46 p.m., staff member J stated, . I have never administered a nebulizer treatment to her (resident #347). She does have an order for them in her MAR. Review of resident #347's physician orders, dated 1/22/25, showed, (Nebulizer) Resident has a diagnosis of:…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-01-30 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, and record review, the facility failed to ensure that a licensed pharmacist adequately addressed and documented the monthly medication regimen review for 1 (#63) of 40 residents who received four psychotropic medications. Findings include: Review of resident #63's medication administration record for January 2025 showed the following: - Olanzapine 20 mg by mouth every day which was ordered on 6/12/24 - Clonazepam 0.5 mg by mouth every day ordered 6/12/24 - Trazodone 150 mg by mouth at bedtime every day ordered 6/12/24 - Paroxetine 20 mg by mouth every day ordered 7/11/24 Review of the facility's Monthly Medication Reviews, for resident #63, dated June 2024 through January 2025, showed: - 7/22/24, a request was made to get an appropriate diagnosis for Olanzapine - 10/24/24, a request was made to get an appropriate diagnosis for Olanzapine, and a note which showed, GDR on 4 medications. The pharmacy review failed to identify or make appropriate recommendations as to what medication dosage should be changed or reduced. Resident #63's medication administration record…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-01-30 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure a gradual dose reduction (GDR) was implemented or documented by a provider as clinically contraindicated for residents receiving psychotropic medications, for 3 (#s 5, 18, and 63) of 40 sampled residents. Findings include: 1. A request was made to the facility on 1/29/25 at 5:29 p.m., for documentation of the GDRs for resident #5 and resident #18. During an interview on 1/30/25 at 10:59 a.m., staff member A stated there were no GDRs for resident #5 or resident #18. Staff member A stated the pharmacist provided monthly medication reviews, but no GDRs were documented. Review of resident #5's care plan, dated July 2024, showed an identified focus related to medications causing potential adverse effects. The intervention for antipsychotics showed: .educate about the following areas: increased mortality in elderly patients with dementia-related psychosis . Antipsychotic are to be used for the shortest duration at the lowest dose possible in older…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-01-30 · tag F0883 — failed to offer flu and pneumonia vaccines — isolated
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure resident immunizations were up to date with the CDC recommendations for 3 (#s 10, 32, and 336) of 40 sampled residents. Findings include: Review of resident #10's EHR showed two pneumococcal vaccines were given: a. Pneumococcal Polysaccharide Vaccine (PPSV23) on 1/2/2017, and Pneumococcal Conjugate Vaccine (PCV13) on 7/10/2016. According to the CDC recommendations for pneumococcal vaccines in adults, an additional vaccine (PCV20 or PCV21) was recommended to be administered for resident #10. b. Review of resident #336's EHR showed no pneumococcal vaccines were administered. Review of a facility document, titled Pneumococcal Vaccination Consent/Declination, dated 1/17/2025, showed a refusal by resident #336 with the comment: up to date explaining the reason for the refusal. c. Review of resident #32's EHR showed no pneumococcal vaccines were administered. Review of a facility document, titled Pneumococcal Vaccination Consent/Declination, dated 11/26/2024, showed a refusal by resident #32 with the comment: up to date…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-11-20 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure nursing staff transcribed and initiated physician orders of prescribed medications, and failed to ensure the completion of the full course of medication treatment for a resident who returned from a hospital for 1 (#5) of 5 sampled residents. Findings include: During an interview on 11/19/24 at 2:21 p.m., resident #5 stated she had been to the hospital recently for bronchitis. Resident #5 stated medications she had taken after her return from the hospital helped with her coughing and breathing, and she did not have those issues currently. Resident #5 stated the prescribed medications were not started when she returned from the hospital, they were a day or so late. During an interview on 11/19/24 at 3:35 p.m., NF3 stated there was a delay in the antibiotic and steroid medication ordered by the hospital provider for resident #5 to start on her discharge from the hospital. NF3 stated the physician discharge orders were entered a few days after resident #5 was discharged . NF3 stated when she asked the nursing staff…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-10-03 · tag F0677 — failed to help fully-dependent residents with daily care — pattern
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to provide the necessary ADL assistance for dependent residents for bathing and showering, at least every seven days, and residents were not assisted with grooming, per observations, and this caused the residents to feel unkempt, for 3 (#s 4, 5, and 7) of 8 sampled residents for bathing and hygiene services. Findings include: 1. During an observation and interview on 10/2/24 at 3:30 p.m., resident #7 was sitting in a wheelchair in his room. The resident's hair appeared greasy and uncombed. Resident #7 said it had been over four weeks since he had a shower, and he was to receive a shower on Mondays and Fridays, each week. Resident #7 stated, The staff were always busy just doing the things they had to do and run out of time to give showers. Review of resident #7's ADL/Bathing record, from 7/4/24 to 10/3/24, showed resident #7 received a shower on 7/17/24, 9/3/24, and 10/3/24. Resident #7 had gone 47 days from 7/18/24 to 9/2/24 without a shower, and 29 days from 9/4/24 to 10/2/24 without a shower. The resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-03 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to provide supervision for a resident who had a dementia diagnosis and was left at a clinic unattended which placed the resident at risk of elopement, for 1 (#8) of 3 sampled residents with a diagnosis of dementia. Findings include: A review of a documentation submitted to the State Survey Agency, on 8/8/24, showed resident #8 was transported to an outside medical appointment and left at the medical office, unattended, by a facility employee. A review of resident #8's Minimum Data Set, with an Assessment Reference Date of 7/7/24, showed the Brief Interview for Mental Status score was five, which showed the resident had severe cognitive impairment. A review of resident #8's care plan showed, [Resident #8] presents with wandering tendencies, is at risk for exit-seeking and wandering tendencies and [Resident #8] has a DX of UNSPECIFIED DEMENTIA, UNSPECIFIED SEVERITY WITHOUT BEHAVIORAL DISTURBANCE, PSYCHOTIC DISTURBANCE, AND ANXIETY exhibits cognitive impairments as evidenced by period of confusion and forgetfulness, impaired…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-03 · tag F0726 — failed to have competent, trained nursing staff — isolated
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to have necessary catheter supplies available, and therefore supplies were used which caused an allergic reaction, and failed to notify the medical provider in a timely manner, for 1 resident (#6) of 3 sampled residents with catheters. Findings include: During an observation and interview on 10/2/24 at 4:40 p.m., resident #6 was sitting in a wheelchair in his room. Resident #6 had a covered catheter bag hanging on the underside of the wheelchair. Resident #6 stated he developed a rash after his suprapubic catheter was replaced, at the end of August. Resident #6 stated his catheter was changed two times within a week, at the end of August, because it was pulled, and the nurse was not able to flush it. Resident #6 stated a silver tip catheter is the only one that works because he is allergic to several different (catheter) materials. Review of resident #6's electronic medical record document, titled Clinical Allergy, dated 10/30/21, showed,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-05-20 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure food was served in a sanitary manner; and failed to practice hand hygiene while serving meals between residents. This deficient practice had the potential to affect all residents receiving meals provided by the facility. Findings include: During an observation and interview on 5/18/24 at 5:23 p.m., a half-eaten grilled cheese sandwich was observed to be setting on the starting area of the resident tray line while the resident trays were being prepared. Staff member G said the sandwich belonged to him. Staff member G then picked up the sandwich and removed it from the tray service area. Staff member H was observed drinking her personal drink in the tray line area while preparing the resident dinner trays. During an observation and interview on 5/18/24 at 6:18 p.m., staff member K was observed serving trays to the residents who chose to eat in their rooms without providing hand hygiene between resident meal delivery. Staff member K would assist each resident with their meal tray and serve them a drink of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-05-20 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide assistance with meals for a resident identified with weight loss for 1 (#8) of 8 sampled residents. Findings include: During an observation on 5/19/24 at 12:15 p.m., a meal tray was delivered to resident #8 and placed on her bedside table by staff member J. The resident was lying in bed on her right side, covered with a blanket, asleep. No attempt was made to rouse resident #8 from sleep by staff member J. During an observation on 5/19/24 at 1:15 p.m., resident #8 was still lying in her bed on her right side, covered with a blanket, asleep. The meal tray remained covered and untouched on the bedside table. During an observation and interview on 5/19/24 at 1:57 p.m., staff member J was collecting meal trays and placing them on the cart. Resident #8 was still lying in her bed, asleep. Her meal tray remained untouched. Staff member F said resident #8 required assistance with meals and set up. Staff member F said resident #8 should be…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-01-18 · tag F0804 — failed to serve food at safe, palatable temperature — widespread
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to serve food that was palatable and at a safe and appetizing temperature for 5 (#s 11, 21, 43, 63, and 134) of 46 sampled residents. This deficient practice had the potential to effect all residents in the facility by exposing them to potentially hazardous foods. Findings include: 1. During an observation and interview on 1/17/24 at 9:30 a.m., resident #11 stated the eggs were always snotty and the meat was tough. Observation of the breakfast showed the whites of the eggs were runny and not cooked thoroughly. Resident #11 stated the food was never warm. During an observation and interview on 1/18/24 at 8:07 a.m., resident #11 was eating breakfast in her room. She stated the eggs were runny and cold, like always. Resident #11 stated meal times varied depending on how many people were working in order for your tray to be delivered. 2. During an interview on 1/16/24 at 3:21 p.m., resident #61 stated, The food is not great, I have worked in the dietary field before, and I know it should be better. It should be…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-01-18 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to label and date food items, and clean and maintain sanitary conditions in the food service areas of the kitchen. These deficient practices had the potential to affect any resident consuming or receiving food from, or prepared by, the kitchen, and 83 residents resided at the facility. Findings include: During an observation of the kitchen, refridgerator(s)/coolers/storage areas on 1/16/24 at 1:22 p.m.: - the drink refrigerator had a sticky white substance splattered on the front of it, - there were two big drink containers in the walk-in refrigerator that were not labeled or dated, - macaroni salad in a metal pan, sliced lunch meat, and a pan of thick brown liquid all were wrapped with plastic wrap and did not have a label or date on them, - the dishes that were stored below the steam table had chunks of yellow and white debris on them, - the oven had dark brown build up around the doors. - the open fryer had black chunks built up around the edges and the grease was black, - the shelf below the fryer, and the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-01-18 · tag F0600 — failed to protect residents from abuse and neglect — pattern
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to protect residents from actual or potential physical and psychosocial harm for 3 (#s 7, 25, 29, and 49); and failed to adequately address residents who displayed verbal and physical abuse behaviors for 2 (#s 64 and 68) of 12 sampled residents investigated for abuse. Findings include: 1. During an observation and interview on 1/16/24 at 3:40 p.m., resident #7 was observed sitting quietly looking out her window. Resident #7 stated she could not get out of bed without, a lot of help. When asked how she got along with other residents, resident #7 looked over toward her roommate's side of the room and whispered, She scares me. The resident's roommate (resident #64) came into the room at that time, and resident #7 refused to continue the conversation. During an interview on 1/17/24 at 2:09 p.m., staff member S stated resident #64 had a history of mental health concerns, requiring one-to-one observation by staff members, and had at one time been…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-01-18 · tag F0755 — failed to provide safe pharmacy services — pattern
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to provide physician-ordered medications at the prescribed dose and frequency for 3 (#s 11, 51 and 79); and failed to ensure the availability of prescribed medications resulting in the misappropriation of a resident's medication for 1 (#27) for residents sampled for medication reviews. Findings include: 1. During an interview on 1/17/24 at 3:05 p.m., staff member D stated she was a travel nurse and her first shift was on 1/16/24. Staff member D stated she was told if she needed any medications out of the Nexsys (automated dispensing unit), she had to ask one of the regular staff nurses to get the medication for her. Staff member D stated she gave resident #51 the last Eliquis (apixaban) 5 mg tablet on the morning of 1/16/24. Staff member D stated when she attempted to give the resident her morning dose of Eliquis on 1/17/24, there were none available. Staff member D stated she checked the overflow drawer in the medication cart and the stock medication supply kept in the Nexsys (automated dispensing unit). Staff…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-18 · tag F0585 — failed to handle grievances — isolated
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to maintain evidence of the resolution of a resident's grievance for 1 (#134) of 46 sampled residents and failed to ensure the facility's policy met regulatory guidelines with regard to the identity and contact information for the grievance official. Findings include: During an interview on 1/17/24 at 8:56 a.m., NF7 stated resident #134 was admitted to the facility in November of 2023 after having a new colostomy placed via a surgical procedure. NF7 stated resident #134 was unhappy with the food and some aspects of her care. NF7 stated she talked to staff member H regarding resident #134's complaints. During an interview on 1/17/24 at 11:03 a.m., resident #134 stated she received a cold breakfast every day while at the facility. Resident #134 stated she complained to the staff about the dietary service, including cold food, a breakfast tray with no food on it, and getting black bananas, not getting out of bed earlier in the day, and not getting routine catheter care. Resident #134 talked to the chef regarding her food…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-18 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to report the findings of an allegation of resident-to-resident verbal abuse to the State Survey Agency for 1 (#61) of 46 sampled residents. Findings include: Review of a Facility-Reported Incident, dated 12/3/23 and submitted to the State Survey Agency reporting system on 12/4/23, showed there was a verbal altercation between resident #61 and another resident over cigarettes. Resident #61 was accused by the other resident of stealing his cigarettes and he stated he was going to put resident #61 in the hospital. During an interview on 1/16/24 at 3:21 p.m., resident #61 stated, The facility talked to me about another resident accusing me of stealing his cigarettes, and I told them it really didn't bother me. I have felt safe in the facility the whole time. The guy said he was going to put me in the hospital for stealing his cigarettes, he's old though. It's not even possible to steal cigarettes; they are locked in the cabinet at the nurse's station. The guy came and apologized. Everything is fine now. During an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-18 · tag F0622 — isolated
    Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, facility staff failed to provide pertinent medical information to the receiving facility at the time of transfer for 1 (#44) of 46 sampled residents. Findings include: Review of resident #44's nursing progress notes, dated 10/20/23, showed the resident was transferred to a hospital with an elevated heart rate, decreased oxygen saturation, and tremors. The medical record showed the hospital contacted the facility after resident #44's admission to the hospital and requested resident #44's medical information. Review of resident #44's electronic medical record failed to show facility staff had sent medical information with the resident. On 1/17/24, a request was made for a copy of resident #44's medical information provided to the receiving facility for the resident's hospital transfer on 10/20/23. No documentation had been received by the end of the survey. During an interview on 1/18/24 at 11:00 a.m., staff member B said when a resident was transferred to the hospital the nurse was to fill out an e-interact transfer document in the resident's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-18 · tag F0636 — isolated
    Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on interview and record review, the facility staff failed to complete the resident assessment portion for the Annual MDS assessment for 1 (#36) of 46 sampled residents. Findings include: Review of resident #36's Annual MDS, with an ARD of 11/4/23, showed In Progress and was 60 days overdue. The MDS should have been completed by 11/18/23 (ARD + 14 days). During an interview on 1/17/24 at 12:12 p.m., staff member J stated he was aware MDS assessments were late, and had been in his position since June of 2023 and . at that time it (MDS assessments) was already two months behind ., and he had been working to get the MDS assessments caught up.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-18 · tag F0638 — isolated
    Assure that each resident’s assessment is updated at least once every 3 months.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on interview and record review, facility staff failed to complete the resident assessment portion for the Quarterly MDS assessments for 2 (#s 2 and 34) of 46 sampled residents. Findings include: Review of resident #34's Quarterly MDS, with an ARD of 11/10/23, showed In Progress which was 54 days overdue. The Quarterly assessment should have been completed by 11/24/23. Review of resident #2's Quarterly MDS, with an ARD of 11/15/23, showed In Progress which was 49 days overdue. The Quarterly assessment should have been completed by 11/29/23. During an interview on 1/17/24 at 12:12 p.m., staff member J stated he was aware MDS assessments were late. Staff member J stated he had been in his position since June of 2023 and, .at that time it (MDS assessments) was already two months behind ., and he had been working to get the MDS assessments caught up.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-18 · tag F0644 — isolated
    Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure an updated PASARR was submitted for a resident diagnosed as having a serious mental health diagnosis with escalating and dangerous behaviors, including homicidal threats, violent attacks on staff, and hypersexual behaviors for 1 (#64) of 16 residents sampled for PASARR screenings. Findings include: Review of resident #64's medical record showed the following current mental health diagnoses: chronic bipolar II disorder most recent episode major depressive, paranoid schizophrenia, and violent behavior. Review of resident #64's PASARR I, dated 8/2/23, showed, 1. Does the individual have a diagnosis of serious mental illness (MI)? * Yes Describe mental illness diagnosis Depression and Schizophrenia, Patient is stable on current medications. 2. Does the individual have any indications of a mental illness? If yes, describe. * No. No revised PASARR evaluation was located in the medical record for resident #64's high-risk mental status change. Review of resident #64's hospital note, dated 9/12/23, showed, Patient requires…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-18 · tag F0655 — isolated
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to develop and implement a baseline care plan within 48 hours of admission for 1 (#134) of 46 sampled residents. Findings include: During an interview on 1/17/24 at 11:03 a.m., resident #134 stated she was admitted on [DATE] for care related to a recent surgical procedure. Resident #134 stated she had a urinary catheter and a new colostomy when she was admitted . The resident stated the facility staff only provided routine catheter care three times during her stay between 11/22/23 and 12/16/23. Resident #134 stated she was diagnosed with a urinary tract infection on 11/27/23. Review of resident #134's admission summary, dated [DATE], showed the resident had an indwelling urinary catheter and a colostomy on admission to the facility. Review of resident #134's baseline care plan, dated 11/23/23 and 11/24/23, showed the following focus areas: - 11/23/23, physical functioning deficit due to paraplegia, - 11/24/23, pain management monitoring, - 11/24/23, risk…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-18 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to develop and implement a comprehensive, person-centered care plan for 2 (#s 64 and #134) of 46 sampled residents. Findings include: 1. Review of resident #64's comprehensive care plan showed the following incomplete focus areas: - Cardiac with Qualifying Etiology - Impaired Cardiovascular status related to: Date Initiated: 9/29/2023 by NF9, and updated by staff member B on 10/1/23. - Resident has physical functioning deficit related to: Date Initiated: 7/31/2023 by NF9, and updated by staff member B on 10/1/23. Resident #64's care plan failed to identify person-centered focus concerns and interventions. The failure had the potential to result in inadequate care for the resident. During an interview on 1/18/24 at 8:23 a.m., staff member F stated she was unaware of any physical functioning deficits for resident #64. Staff member F stated, I know she uses a wheelchair sometimes, but I have also seen her walking around too, she is pretty active. During an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-18 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on interview and record review, the facility failed to update resident care plans as resident care needs changed for 1 (#11) of 46 sampled residents. Findings include: During an interview on 1/17/24 at 9:30 a.m., resident #11 stated she was having increasing problems with her vision in both eyes. She stated this made it difficult for her to see the bingo cards at activities, and she inquired about services or aides for those with vision difficulties. During an interview on 1/18/24 at 9:12 a.m., staff member I stated she knew resident #11's vision was poor. Staff member I showed the bingo cards with large numbers and stated there could also be a helper to assist if the resident was unable to see the numbers. Review of resident #11's care plan, with a most recent revision date of 11/21/23, showed a lack of a focus area or interventions related to the resident's poor eyesight.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-18 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to monitor and consistently document a resident's wound status and any dressing changes performed for the resident's wound, for 1 (#27) of 46 sampled residents. Findings include: During an observation and interview on 1/17/24 at 8:23 a.m., resident #27 was in his motorized wheelchair. When asked about skin issues, the resident pointed to a wound dressing on his left shin. Resident #27 stated it was a wound which came and went. The resident could not remember when the wound dressing was applied. The dressing did not have a date or any identifying information on it. Review of resident #27's MAR, dated December of 2023, showed the resident had orders for a dressing change on his left shin until 12/27/23. Review of resident #27's provider progress note, dated 1/2/24, showed the resident had a wound on the front of his shin, . suspected to be caused by edema and venous stasis . The note showed the wound was healed on 1/2/24. Review of resident #27's EHR, dated from 12/27/23 through 1/15/24, failed to show any…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-18 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation and interview, the facility failed to ensure all medication carts were securely locked when not being attended by an authorized staff member. The deficient practice had the potential to affect all residents whose medications were stored in the medication cart. Findings include: During an observation on 1/18/24 at 9:20 a.m., the medication cart used for the rehabilitation unit and located in front of the nurse's station at the entrance to the rehabilitation unit was found to be unlocked and unattended. During an observation and interview on 1/18/24 at 9:40 a.m., staff members F and G were shown the unlocked medication cart initially observed at 9:20 a.m. Neither staff member F or staff member G could explain why the medication cart was left open. Staff member F stated it was the facility's expectation the medication carts would be locked securely when not attended by an authorized staff member.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-10-12 · tag F0677 — failed to help fully-dependent residents with daily care — pattern
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure staff utilized therapeutic communication and adequate personal hygiene care to meet residents care needs, while providing assistance to dependent residents, which resulted in feelings of intimidation, reluctance to ask for assistance, and tearfulness for 2 (#s 8 and 10); and failed to provide timely services necessary to meet dependent residents' individual care needs for 2 (#s 9 and 11) of 8 sampled residents. Findings include: 1. Review of a Facility Reported Incident, reported to the State Survey Agency on 3/24/23, showed resident #10 reported staff member H was rude to him and did not clean him adequately during the changing of his briefs, peri care, and baths. Review of the facility's investigative file for the incident, provided by the facility on 10/10/23, showed the facility substantiated resident #10's allegation of staff member H's care performance, based on resident's and staff statements. Resident #10 reported he would not allow staff member H to give him a bath anymore because he could get…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-12 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed follow the prescribed treatment for the management of pressure ulcers for 1 (#7) of 1 sampled resident. Findings include: Review of the Facility Reported Incident, reported to the State Survey Agency on 4/6/23, showed the wound nurse noted the last dressing/treatment on resident #7's wounds were on 3/31/23, when she had changed and initialed the dressings. The dressings on the wounds to the left gluteal fold and left medial thigh were saturated. It was reported the wound nurse immediately treated and changed the dressings on the wounds. An investigation was initiated into why the dressing changes were not done. Review of the facility's investigative file for the incident, provided by the facility on 10/10/23, showed the facility substantiated the allegation of not following provider's orders regarding wound dressing changes for resident #7, based on the wound care nurse's observations. Review of the electronic health records showed the wound dressing changes were marked on the TAR as completed on the day they were due but had…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-12 · tag F0800 — isolated
    Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the dietary department failed to provide a gluten free diet, per providers orders for 1 (#5) of 3 sampled residents. Findings include: During a telephone interview on 10/10/23 at 1:43 p.m., resident #5 stated she was admitted to the facility on [DATE] for rehabilitation after a recent back surgery. She stated the facility was aware of her diagnosis of celiac disease before she was admitted and assured her and her family, they would be able to provide the appropriate gluten-free diet. Resident #5 described in detail the food she was served containing gluten, which included but was not limited to a breakfast sandwich with regular bread, a hamburger with regular bun, regular dinner roll, creamed corn (thickened with flour), and dessert with a graham cracker crust. Resident #5 stated all these foods had the potential to make her sick with diarrhea and it made her fearful due to her surgery and the long incision down her backside. Resident #5 stated she did not meet with the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2026-03-12 · tag F0732 — pattern
    Post nurse staffing information every day.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on interview and record review, the facility failed to publicly post the total number and the actual hours worked for each required nursing staff category. This deficient practice limited resident and public access to required nurse staffing information. Findings include:During an interview on 3/10/26 at 3:10 p.m., staff member G stated the daily staff posting was not always completed with the actual staffing numbers and hours worked by required staff. Staff member G stated she had posted the number and hours for required staff based off the facility's staff schedule, but she did not always update the posting to reflect any changes. Staff member G stated she was not aware the actual number and hours worked by required staff needed to be posted.Review of the facility's daily staff posting information, dated 1/1/26 through 1/31/26, failed to show on 25 of 31 days the actual number and hours for required staff who worked each shift.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2024-01-18 · tag F0623 — widespread
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, facility staff failed to provide a Notice of Transfer/Discharge to the resident or resident's representative, for 3 (#s 17, 44, and 64) of 46 sampled residents, and it was identified the facility had not been completing the notices for any resident who discharged or transferred (refer to interview held 1/18/24 at 10:02 a.m.). Findings include: 1. Review of resident #44's electronic medical record failed to show a Notice of Transfer/Discharge had been provided to the resident or a family member, at the time the resident was transferred to a hospital on [DATE]. On 1/17/24, a request was made for a copy of resident #44's Notice of Transfer/Discharge for the 10/20/23 transfer. No documentation had been received by the end of the survey. During an interview on 1/18/24 at 10:02 a.m., staff member B said a Notice of Transfer/Discharge was not provided to resident #44 or a family member. 2. During an interview on 1/18/24 at 10:02 a.m., staff member B stated the facility had not been…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$413,752 in federal fines across 5 penalties. 1 Medicare payment denial on record.

  • $77,103 — penalty dated 2025-11-19
  • $72,768 — penalty dated 2025-08-28
  • $250,357 — penalty dated 2025-01-30
  • $4,893 — penalty dated 2024-02-20
  • $8,631 — penalty dated 2023-12-26
  • Medicare payment denial — starting 2025-04-30 for 56 days

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to EDURO HEALTHCARE — 34 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 1 of 52.4-1.4 vs chain
Health inspection 1 of 52.4-1.4 vs chain
Staffing 2 of 52.2-0.2 vs chain
Quality measures 1 of 53.1-2.1 vs chain
The other 33 homes this chain runs (chain average 2.4★, per CMS)
1 of 5Bear Creek Nursing And RehabilitationGrapevine, TX 1 of 5Cooney Healthcare And RehabilitationHelena, MT 1 of 5Deer Creek Nursing and RehabilitationWimberley, TX 1 of 5Ennis Care CenterEnnis, TX 1 of 5Greenview Nursing and RehabilitationWaco, TX 1 of 5Lakeshore Village Nursing And RehabilitationWaco, TX 1 of 5Memorial Medical Nursing And RehabilitationSan Antonio, TX 1 of 5Pleasanton North Nursing And RehabilitationPleasanton, TX 1 of 5Richardson Nursing and RehabilitationRichardson, TX 1 of 5Rolling Hills HealthcareBelle Fourche, SD 1 of 5San Antonio North Nursing and RehabilitationSan Antonio, TX 1 of 5The Meadows On UniversityFargo, ND 1 of 5The Suites PasadenaPasadena, TX 1 of 5Yellowstone River Nursing And RehabilitationBillings, MT 2 of 5Elkhorn Healthcare And RehabilitationClancy, MT 2 of 5Jourdanton Nursing and RehabilitationJourdanton, TX 2 of 5Keystone Post-AcuteFresno, CA 2 of 5Parkview Nursing and Rehabilitation CenterLockhart, TX 2 of 5Spearfish Canyon HealthcareSpearfish, SD 2 of 5The Suites Rio VistaRio Rancho, NM 3 of 5Cypress Woods Care CenterAngleton, TX 3 of 5Eastern Montana Veterans HomeGlendive, MT 3 of 5Silver Creek Nursing And RehabilitationSan Antonio, TX 4 of 5Copper Ridge Health And Rehabilitation CenterButte, MT 4 of 5Hacienda Oaks At BeevilleBeeville, TX 4 of 5Heritage Trails Nursing And Rehabilitation CenterCleburne, TX 4 of 5Pleasanton South Nursing and RehabilitationPleasanton, TX 4 of 5Prairie Heights HealthcareAberdeen, SD 5 of 5Bangs Nursing And RehabilitationBangs, TX 5 of 5Golden Years Nursing And Rehabilitation CenterMarlin, TX 5 of 5Highland Care CenterHolladay, UT 5 of 5Hurst Plaza Nursing and RehabHurst, TX 5 of 5Southwest Montana Veterans HomeButte, MT

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleSince
PRECIADO, ANNAIndividualW-2 MANAGING EMPLOYEEsince 06/01/2023
BEWSEY, MICHAELIndividualCORPORATE OFFICERsince 06/01/2023
MONROE, DUSTINIndividualCORPORATE OFFICERsince 06/01/2023

The source lists no ownership percentage for any party here — PECOS records a share only for equity interests, not for board or management roles.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$6.0M
Net patient revenuemost recent cost report
-2.8%
Operating marginrevenue minus expenses
$301K
Related-party expense5% of expenses
Who pays — share of resident-days
Medicaid 59%Medicare 12%Other / private 30%

This home reported $301K paid to related parties (affiliated landlords or management companies) in its most recent cost report.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$357per resident / day
operating cost
$10,845per month
≈ monthly operating cost
$347per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in MT

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Montana Medicaid page.

Typical monthly cost in Montana
$8,973/mo
Nursing home (semi-private)
$9,581/mo
Nursing home (private)
$6,075/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 275020. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-03-12, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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