Eastern Montana Veterans Home
2000 Montana Ave, Glendive, MT 59330 · Government - State · 80 certified beds · (406) 377-8115 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- a middle-of-the-pack inspection score (3/5)
- a high payroll-based staffing rating (4/5)
- it has an abuse, neglect, or exploitation citation (F0600), cited Jun 2025
- it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
- it has 6 actual-harm citations
- a high number of inspection citations overall (31) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $51,041 in federal fines (most recent 2025-12-10)
- its facility-reported quality-measure rating is low (2/5)
- nursing-staff turnover (80%) runs well above the national median (45%)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 3 of 5 |
| StaffingFrom payroll records (PBJ) | 4 of 5 |
| Quality measuresSelf-reported by the facility | 2 of 5 |
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 2 of 5 |
| Long-stay residentspeople who live here | 2 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 2 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 18.8% | 18.7% | 15.4% | worse |
| Long-stay residents who lose too much weight | 8.4% | 6.2% | 5.4% | worse |
| Long-stay residents with a catheter left in their bladder | 1.0% | 2.1% | 0.9% | typical |
| Long-stay residents with a urinary tract infection | 2.1% | 2.9% | 2.0% | typical |
| Long-stay residents with depressive symptoms | 2.2% | 5.6% | 6.5% | better |
| Long-stay residents who were physically restrained | 0.0% | 0.6% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 7.2% | 4.4% | 3.3% | worse |
| Long-stay residents whose ability to walk worsened | 16.8% | 17.2% | 16.1% | typical |
| Long-stay residents on antianxiety or hypnotic medication | 15.2% | 15.8% | 18.9% | better |
| Long-stay residents given the seasonal flu vaccine | 96.6% | 93.6% | 95.3% | typical |
| Long-stay residents with pressure ulcers | 5.4% | 6.3% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 20.0% | 24.1% | 21.2% | typical |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 19.1% | 20.4% | 17.1% | worse |
| Long-stay hospitalizations per 1,000 resident days | 0.99 | 1.38 | 1.67 | better |
| Long-stay outpatient ER visits per 1,000 resident days | 3.69 | 2.16 | 1.80 | worse |
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
Therapy staffing: this home’s payroll records show 0.29 therapist hours per resident per day in 2026Q1 — more than 46% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 4% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | not reported — Newly certified nursing home with less than 12-15 months of data available or the nursing home opened less than 6 months ago, and there were no data to submit or claims for this measure. | — | ||
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | not reported — Newly certified nursing home with less than 12-15 months of data available or the nursing home opened less than 6 months ago, and there were no data to submit or claims for this measure. | — | ||
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | not reported — Newly certified nursing home with less than 12-15 months of data available or the nursing home opened less than 6 months ago, and there were no data to submit or claims for this measure. | — | ||
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | not reported — Newly certified nursing home with less than 12-15 months of data available or the nursing home opened less than 6 months ago, and there were no data to submit or claims for this measure. | — | ||
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | not reported — Newly certified nursing home with less than 12-15 months of data available or the nursing home opened less than 6 months ago, and there were no data to submit or claims for this measure. | — | ||
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — Newly certified nursing home with less than 12-15 months of data available or the nursing home opened less than 6 months ago, and there were no data to submit or claims for this measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | not reported — Newly certified nursing home with less than 12-15 months of data available or the nursing home opened less than 6 months ago, and there were no data to submit or claims for this measure. | — | ||
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | not reported — Newly certified nursing home with less than 12-15 months of data available or the nursing home opened less than 6 months ago, and there were no data to submit or claims for this measure. | — | ||
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 80 beds and averages 50.0 residents a day — about 62% occupied, or roughly 30 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 4.29 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.90 is at or above the 0.55-hour RN benchmark and nurse-aide staffing of 2.82 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 3.67 hrs/resident/day on weekends vs 4.55 on weekdays — 19% thinner on weekends. RN hours go from 1.03 to 0.56 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 80% is well above the national median of 45%. 2 administrators have left in the past year — frequent leadership churn is a warning sign families often miss.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
31 citations, most serious first. The 16 most serious are shown; the remaining 15 are one tap away and print in full.
- Actual harm · Gcited before2025-12-10 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure staff members followed policies, procedures, and protocols to maintain resident safety by providing sufficient and necessary supervision on a secure care unit, for 4 residents (#s 6, 9, 10, and 12) of 6 residents sampled for injuries/abuse. This deficient practice contributed to resident altercations, and resident #10 sustained a hip fracture, which required hospitalization and surgical repair for the major injury; and resident #10 was not transferred properly and per the facility policies and procedures, after the fall, which may cause or contribute to an injury. Findings include:1. Review of a facility reported incident, dated 11/10/25, showed a resident-to-resident altercation occurred on the secure care unit between resident #10 and resident #12 on 11/9/25. The residents were sitting in the dining room together, and resident #12 pulled resident #10's wheelchair over, causing resident #10 to fall to the floor. Resident #12 was placed on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2025-06-19 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on record review, the facility staff assigned to a resident neglected to ensure he received necessary ADL care and was left in bed for an extended period of time without help. The resident experienced pain, distress, and skin abrasions from the event, for 1 (#4) of 5 sampled residents. Findings include: Review of a Facility Reported Incident, dated 3/6/25, showed resident #4 was left unattended in his room. The resident was residing on the special care unit, and he was not provided cares by CNAs (NF10 and NF11) working on the unit. Review of resident #4's nursing progress notes, dated 3/6/25 at 11:42 a.m., showed: CNA called this nurse to resident's room. Upon entering, this nurse noted resident lying on his side at the foot of the bed between the mattress and the footboard. Resident's Left arm was bent and caught between mattress and footboard, elbow touching the floor. Resident screaming and crying, very combative to all staff. Resident did not want to be touched or moved. Resident was covered in BM, as was the floor, bed, and floor mats. Bed was noted to be high, except the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2025-06-19 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolatedEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to prevent a resident with dementia from eloping from the facility through the front entrance doors, leaving the facility property without supervision and accessing a public road, for 1 (#1) of 6 subsampled residents at risk for elopement. The resident sustained lacerations to his forehead after falling during the elopement. Findings include: Review of a facility reported incident, submitted to the State Survey Agency, dated 5/3/25 at 1:45 p.m., showed resident #1 was found outside of the facility by the police and was transported to the hospital for an evaluation. During an interview on 6/16/25 at 4:18 p.m., NF2 stated she received a call from the facility on 5/3/25. NF2 stated resident #1 was found at an apartment complex, on the ground, by a passerby who called the police and ambulance. NF2 stated resident #1 sustained a head laceration and was admitted to the hospital for observation. A call was placed to the police department on 6/18/25 at 12:40…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Gcited before2024-10-24 · tag F0600 — failed to protect residents from abuse and neglect — isolatedProtect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review, the facility failed to protect a resident's right to be free from physical and psychosocial abuse by facility staff for 1 (#7) of 13 sampled residents, causing resident #1 skin injuries, ongoing fear, and inability to sleep, fearing the specific staff involved would return to the facility. Findings include: During an observation and interview on 10/22/24 at 9:07 a.m., resident #7 was sitting in her wheelchair in her room. Resident #7 began to transfer herself from her wheelchair to her reclining chair. Resident #7 stated seven or eight weeks ago, one CNA, and one nurse, entered her room and woke her from a sound sleep and said, Get up, get up. You're going to the dining room. Resident #7 stated she told the nurse and CNA she did not eat in the dining room, and the nurse replied, You will today. Resident #7 stated the nurse and CNA then proceeded to undress her. Resident #7 stated the staff were, Tearing off my nightgown. Resident #7 stated she told the nurse…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2023-02-15 · tag F0692 — failed to prevent malnutrition and dehydration — isolatedProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to maintain an effective system for tracking resident weights, identifying weight loss, and implementing nutritional interventions for 2 (#s 12 and 49) of 2 sampled residents. Resident #49 had a severe weight loss, and #12 had a significant weight loss. Findings include: 1. During an observation on 2/14/23 at 9:50 a.m., resident #49 was lying in a low bed on his side. Resident #49 had his eyes closed and did not rouse to his name being spoken in a normal voice. Resident #49 had hollow cheeks with temporal wasting. The resident was left undisturbed. During an interview on 2/15/23 at 9:44 a.m., staff member I stated resident #49 had begun declining before Christmas. Staff member I stated she had discussed resident #49's care with his POA and agreed to give the resident what he wanted to eat and drink, and not to force him to get out of bed if the resident did not want to get up. Staff member I stated the resident was sleeping more but would take food and fluids when awake. The staff fed him as much as possible…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2023-02-15 · tag F0801 — isolatedEmploy sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure the dietitian, and the dietary manager, accurately assessed and communicated the nutritional needs of 1 (#49) of 1 sampled resident. This deficient practice resulted in the failure to intervene for a resident with a severe weight loss. Findings include: During an interview on 2/15/23 at 4:30 p.m., staff member H stated she was responsible for performing nutritional assessments for residents. Staff member H stated she visited the facility monthly, either in person or via video conference. Staff member H stated she depended on staff member G to notify her if there were any nutritional issues with the residents. Staff member H stated she had not been notified by staff member G of any nutritional issues with resident #49, and was not aware of his severe weight loss. When asked why she had used resident #49's weight from 1/1/23 in the 1/25/23 nutrition note, rather than a more current weight, staff member H stated she was not sure why she had not used the most current weight. Staff member H stated she may have questioned…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-12-10 · tag F0610 — failed to investigate and act on abuse reports — isolatedRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure a complete investigation of a facility reported incident was provided to the State Survey Agency, and failed to maintain and provide accurate documentation of investigative findings for 3 (#s 2, 4, and 7) of 12 sampled residents. Findings include:During an interview on 12/10/25 at 1:03 p.m., staff member A stated he could do better with documentation of facility reports of incidents. Staff member A stated that one of the incidents being looked at took place four weeks ago, and he could not provide more documentation for it. Staff member A stated it was busy in November (2025), and four incidents happened in one week, and all of them needed to be reported. Staff member A stated, I don't have anything else for that incident (between resident #4 and resident #7). The documentation provided included one paragraph of findings that would have been submitted to the State Survey Agency, and no other event forms, documents, or evidence related to the event. During an interview on 12/10/25 at 2:50 p.m., staff member A stated…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2025-06-19 · tag F0880 — failed to prevent and control infections — widespreadProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure a system of communicable disease surveillance was maintained for tracking purposes and to protect residents from further transmission of infection, during an influenza outbreak in the facility, with 2 (#s 7 and 10) of 5 sampled residents, remaining in the same room after one tested positive for the flu and the other was not tested. Findings include: During an interview on [DATE] at 8:55 a.m., staff member L stated residents and staff members began to get sick very quickly during the influenza outbreak (week of [DATE]). Staff member L stated resident #7 and resident #10 were roommates who had been ill during that time. Staff member L stated NF4 was the infection preventionist. Staff member L stated both NF3 and NF4 were out of the facility during the time of the outbreak, so she coordinated the response between the facility and State health department. Staff member L stated there were discrepancies in NF4's data that had been documented,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-06-19 · tag F0726 — failed to have competent, trained nursing staff — isolatedEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure nursing staff were adequately trained and had the knowledge necessary to fulfill the nursing role related to the facility's elopement policy. The failure resulted in a resident eloping from the facility unattended, for 1 (#1) of 6 subsampled residents at risk for elopement. Findings include: During an interview, on 6/18/25 at 12:55 p.m., staff member F stated on 5/3/25 at 11:30 a.m., he received a call from the police department stating a resident was located near an apartment complex. Staff member F stated the facility did a head count of all residents and realized resident #1 was missing from the facility. Staff member F stated he did not hear the alarm sound the day (5/3/25) resident #1 eloped. Staff member F stated NF6 responded to the door alarm, but did not see any residents when he scanned the outside perimeter of the facility. Staff member F stated he was not sure why NF6 did not do a head count of facility residents after the alarm sounded. During an interview, on 6/19/25 at 8:37 a.m., NF6 stated he…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2025-02-13 · tag F0727 — failed to provide required RN coverage — widespreadHave a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to have an RN working at least eight consecutive hours a day, per the twenty-four-hour period, seven days per week. This deficient practice had the potential to affect all residents who received nursing services and when an RN was needed, one was not immediately available. Findings include: Record review of the July and September 2024 schedule for licensed nursing, showed the following dates did not have eight consecutive hours of RN coverage documented in a twenty-four-hour period: - 7/6/24, 7/7/24, 7/13/24, 7/14/24, 07/20/24, and 9/1/24. During an interview on 2/13/25 at 11:30 a.m., staff member A reviewed and compared the facility's nursing schedule with the [NAME] payroll-based journal report for the period of July 2024 to September 2024. Staff member A stated on the [NAME] report there were no RN hours within a twenty-four-hour period on the dates triggered for No RN hours. Staff member A stated the facility had one RN out with short notice. Staff member A stated the director of nursing had been on call but did not work…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2025-02-13 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure staff prepared food in a sanitary manner; failed to ensure freezer equipment was maintained and that food items in the walk-in refrigerator and freezer were covered, labeled, and dated. This failure increased the risk of food borne illnesses, and may negatively affect all residents receiving services from the dietary department. Findings include: During an observation on 2/10/25 at 12:44 p.m., staff member H was working in a food preparation area, with a grown mustache and beard, which was not covered with a beard net. Staff member H failed to uphold infection control measures related to food safety. During an observation on 2/10/25 at 12:47 p.m., the walk-in freezer had a box with a plastic bag of omelets inside, which was left partially open, and not dated. There was an opened plastic bag holding the undated pork sausages. During an observation and interview, on 2/10/25 at 12:48 p.m., the walk-in freezer had large chunks of ice buildup under one of the compressor fans on the top shelf. There was a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-02-13 · tag F0645 — patternPASARR screening for Mental disorders or Intellectual Disabilities
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure resident PASRRs (Pre-admission Screening and Resident Reviews) were completed and accurate for 3 (#s 28, 35, and 38) of 17 sampled residents. Findings include: 1. Review of resident #28's EMR, accessed 2/12/25, showed the resident was admitted to the facility on [DATE]. The resident's diagnoses included, . Dementia other disease class with behavioral disturbance, anxiety disorder unspecified, mood disorder known psychological condition unspecified, major depressive disorder single episode unspecified, post-traumatic stress disorder chronic, and suicidal ideations . Review of resident #28's PASRR, dated 06/29/22, showed: Categorical approval - convalescent stay, if he (#28) stays past 29 days a new L 1 (level one) must be submitted . [sic] During an interview on 2/12/25 at 4:00 p.m., staff member A stated resident #28 had a PASRR completed on 6/29/22 and was not aware it was a categorical approval. Staff member A stated a new PASRR Level One…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-02-13 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — patternEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to assess a resident for safety with smoking, failed to monitor the resident's location when smoking and ensure the resident signed out of the facility when smoking, and failed to follow and adhere to the facility policy related to resident smoking. These failures occurred over an extended period of time, for multiple shifts and days, and multiple staff failed to adhere to the policy, for 1 (#39) of 17 sampled residents. Findings include: During an interview on 2/10/25 at 3:11 p.m., resident #39 said he goes outside to smoke four to five times a day. He said he must go off the facility property to smoke because there is a no smoking policy. Resident #39 said he had a warm coat and gloves for standing outside. Resident #39 said there is nowhere to go to be sheltered from the wind and cold weather when out smoking. Resident #39 said he knows that he is supposed to sign out when he goes out and smokes, however he said he doesn't sign out. Resident #39 was unable to explain why he did not sign out. Resident #39 said he had never…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-02-13 · tag F0578 — failed to honor advance directives / code status — isolatedHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure POLST forms were completed accurately in the electronic medical records, for 2 (#s 45 and 109) of 17 sampled residents. Findings include: A review of resident #45 and #109's electronic medical records, showed POLST forms with no date of the signature, which is required on the form for validity and the physician order. The dates should have been filled in next to the provider's signature. Resident #45's POLST form showed a checkmark next to, Yes CPR, and Full Treatment. Resident #109's POLST form showed a checkmark next to, No CPR, and Selective Treatment. During an interview on [DATE] at 8:29 a.m., staff member A stated POLST forms are reviewed by nursing staff members during a resident's admission. Staff member A stated POLST forms were reviewed annually during a resident's care conferences but not during all quarterly care conferences. Staff member A stated there is no specific nurse overseeing or reviewing POLST form completion for new…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-02-13 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to provide a clean, sanitary, and homelike environment for 2 (#s 45 and 109) of 17 sampled residents. Findings include: During an observation on 2/11/25 at 9:35 a.m., resident #45's bathroom floor had color stains around the edges of the toilet, towards the wall, behind the toilet. There was dark brown crusted debris along the linings of the walls to the left of, in front of, and behind the toilet. The bathroom had caked and dried dark yellow substance on the floor which appeared to be urine, and there was a strong odor of urine. During an observation on 2/11/25 at 2:29 p.m., resident #45's bathroom floor still had colored stains around the edges of the toilet, towards the wall, behind the toilet. There was dark brown crusted debris along the linings of the walls to the left of, in front of, and behind the toilet. There was still a strong odor of urine. During an observation on 2/11/25 at 2:59 p.m., along the bottom of resident #109's wall below the heater, close to the sink area, was a peeling hole in the wall…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-02-13 · tag F0655 — isolatedCreate and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to create a baseline care plan with pertinent condition specific information to address resident needs, within the 48-hour timeline following a resident's admission, for 1 (#109) of 17 sampled residents. Findings include: During an observation on 2/11/25 at 4:34 p.m., resident #109 was sleeping in bed and wearing a nasal cannula, connected to an oxygen concentrator, turned on to two liters of oxygen. During an observation on 2/12/25 at 9:59 a.m., resident #109 was sleeping in his bed and wearing a nasal cannula, connected to an oxygen concentrator, turned on to two liters of oxygen. Review of resident #109's electronic medical record showed resident #109 was admitted to the facility on [DATE]. Review of resident #109's treatment administration record, dated February 2025, showed the oxygen at 2 liters per nasal cannula was ordered to start on 1/25/25 at 6:00 a.m. Review of resident #109's care plan, showed an initiation date of 2/1/25 for…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 15 citations
- Potential for harm · Dcited before2025-02-13 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to update resident care plans in a timely manner for 1 (#33) of 17 sampled residents. Findings include: Review of resident #33's weight report, dated 9/11/24 and 10/7/24, showed resident #33's weight went from 143 pounds down to 131 pounds. This was a 12 pound or 8.39 percent weight loss in 26 days. During an observation on 2/11/25 at 10:42 a.m., resident #33 was observed to rapidly get out of the chair and pacing in his room on three occasions during the 10-minute interview. Resident #33 said his skin condition burned, itched, and bothered him. Resident #33 said he can't sit still because of his skin irritation. Resident #33 said he had lost weight, but he had atrial fibrillation and shouldn't gain any weight. Review of resident #33's comprehensive care plan, updated on 9/20/24 showed, a potential for the presence of altered nutrition needs. The facility did not identify or update the care plan to include interventions to stop the weight loss that occurred in October 2024. Review of residents #33's Nurse…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2025-02-13 · tag F0758 — failed to limit and justify psychotropic drugs — isolatedImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure an as needed (PRN) psychotropic medication was limited to 14 days, for 1 (#26) of 17 sampled residents. Findings include: During an interview on 2/12/25 at 3:30 p.m., staff member A and B stated they were not sure why the PRN lorazepam did not have a stop date. Staff member A stated the facility medical providers were aware to only write a PRN antianxiety medication order for 14 days, and they were aware of the need to re-evaluate the resident(s) for continued use. Staff member B stated, I will get an order to discontinue the medication. Staff member B stated resident #26 had not received lorazepam in the last couple of weeks as the medication was not necessary to treat any medical symptoms. Review of resident #26's physician order, written on 1/7/25, for lorazepam concentrate, showed, 2 mg/ml, give 1 mg every two hours, prn. There was no stop date noted. Resident #26's MARs for January 2025 and February 2025, showed he received PRN lorazepam on five occasions in January 2025, and no doses used in February 2025. The…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-24 · tag F0561 — failed to honor residents' choices — isolatedHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to honor dining preferences for 1 (#7) of 13 sampled residents. The deficient practice had the potential to impact the resident's health and well-being. Findings include: During an observation and interview on 10/22/24 at 9:07 a.m., resident #7 was sitting in her wheelchair in her room. Resident #7 began to transfer herself from her wheelchair to her reclining chair. Resident #7 stated she had just finished her morning breakfast. Resident #7 stated seven or eight weeks ago, one CNA and one nurse entered her room and woke her from a sound sleep, and said, Get up, get up. You're going to the dining room. Resident #7 stated she told the nurse and CNA she did not eat in the dining room, and the nurse replied, You will today. Resident #7 stated, I never go to the dining room because my husband was here for about seven years, and I watched him truly die of Parkinson's. Resident #7 stated towards the end of her husband's life she couldn't watch facility staff feed him. Resident #7 stated when she first moved into the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-10-24 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to review and update a comprehensive care plan for 1 (#8) of 13 sampled residents. The resident experienced grief and sorrow from the recent death of her husband. Findings include: During an observation and interview on 10/24/24 at 1:01 p.m., resident #8 was in her room sitting in a recliner with her legs elevated and a blanket on her lap. Resident #8 said she shared the room with her husband, but was fearful another resident would be moving in. Resident #8 said her husband passed away recently, and she really missed him. Resident #8's nose turned red as tears ran down her face. With her voice trembling she stated, It was really hard on him. Resident #8 then glanced over to a table stand which held a digital picture frame. Resident #8 looked at the pictures pass by as she wiped away her tears with a tissue in her hand. Resident #8 said facility staff had not spoken to her about her grief or her fear of a new roommate moving into resident #8's room. During an interview on 10/24/24 at 2:53 p.m., staff member A…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-10-24 · tag F0745 — failed to provide medically-related social services — isolatedProvide medically-related social services to help each resident achieve the highest possible quality of life.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to provide social services for a resident who suffered with grief and loss of a spouse, for 1 (#8) of 13 sampled residents. Findings include: During an observation and interview on 10/24/24 at 1:01 p.m., resident #8 was in her room sitting in a recliner with her legs elevated, and a blanket on her lap. Resident #8 said she shared the room with her husband, but was fearful another resident would be moving in. Resident #8 said her husband passed away recently and she really missed him. Resident #8's nose turned red as tears ran down her face. With her voice trembling she stated, It was really hard on him. Resident #8 then glanced over to a table stand which held a digital picture frame. Resident #8 looked at the pictures pass by as she wiped away her tears with a tissue in her hand. Resident #8 said facility staff had not spoken to her about her fear of a new roommate moving into resident #8's room. Resident #8 said the facility had not provided any grief support since the passing of her husband. During an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-10-11 · tag F0744 — failed to care for residents with dementia — isolatedProvide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to identify and address a resident acted out in willful abusive manner, when the resident (#2) had dementia, and the resident attacked another resident (#1), and could have inflicted harm, of 5 sampled residents; and, and failed to ensure a confused resident who displayed elopement behaviors was assessed and managed for safety, specifically when the facility attempted to use a wanderguard for the resident which increased his agitation and anxiety, for 1 (#3) of 5 sampled residents. Findings include: 1. Review of a facility reported incident, dated 4/29/23, showed resident #2 entered resident #1's room through an adjoining bathroom. Resident #1 asked resident #2 what she (resident #2) was doing. Resident #2 proceeded to attack resident #1 with her walker, and grabbed resident #1's breast. The residents were separated by staff. The facility determined resident #2 was confused and only showed they were separated, but not how the willful behavior was addressed for future resident protection. Review of resident #2's Significant…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-02-15 · tag F0610 — failed to investigate and act on abuse reports — patternRespond appropriately to all alleged violations.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility's abuse investigations failed to show sufficient actions taken to prevent future reoccurrences of resident to resident abuse events, for residents who reside on the secured dementia unit and have cognitive deficits, for 5 (#s 13, 41, 47, 51, and 52) of 5 sampled residents. Findings include: Record review of a Facility Reported Incident, dated 1/29/23, showed resident #47 was walking past resident #52. Resident #52 reached out and pushed resident #47. This action caused the other resident to fall. The facility's abuse investigation failed to show a plan to prevent reoccurrences. Resident #52 did not sustain injuries during the event. During an interview on 2/15/23 at 4:04 p.m., staff member A said the facility was aware of problems with resident #47. Staff member A said the facility had orders to transfer resident #47 to a behavioral health unit for assessment, but the unit was full and not accepting new admissions. Record review of four other Facility Reported Incidents, detailed below, failed to show how the facility attempted to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-02-15 · tag F0580 — failed to tell family and doctor about changes — isolatedImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure a resident's physician was notified of a significant change in condition which included severe weight loss for 1 (#49) of 1 sampled resident. Findings include: During an interview on 2/15/23 at 9:44 a.m., staff member I stated resident #49's condition had begun failing before Christmas (2022) after a fall. Staff member I stated she had discussed the resident's declining condition with his POA and agreed to allow the resident to remain in bed as much as he wanted to, and to assist the resident with as much, or as little, food and fluids he desired. Staff member I stated the resident had begun to slowly lose weight and sleep more. When asked, staff member I stated she had not notified resident #49's physician regarding the change in his condition. Staff member I stated she assumed the resident's primary provider was aware of the resident's decline because another provider visited the unit on a weekly basis, and staff member I had discussed the resident's change in condition with that provider. When asked about…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-02-15 · tag F0609 — failed to report abuse allegations — isolatedTimely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure allegations of abuse and misappropriation of resident property were reported to the State Survey Agency within 24 hours of the incident for 2 (#s 21 and 23) of 3 sampled residents. Findings include: Review of Facility Reported Incidents reported to the State Survey Agency showed the following: - Injury of unknown origin for resident #21 found on 12/12/22 per nursing progress note and submitted to the State Survey Agency on 12/14/22. The elapsed time from identification of the injury to reporting was greater than 24 hours. - Injury of unknown origin for resident #21 found on 1/3/23 per nursing progress note and submitted to the State Survey Agency on 1/5/23. The elapsed time from identification of the injury to reporting was greater than 24 hours. - Misappropriation of resident property for resident #23 was documented on 1/4/23 per the nursing progress note and submitted to the State Survey Agency on 1/9/23. The elapsed time between the facility being made aware of the allegation and reporting was greater than 24…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-02-15 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure resident MDS data was coded accurately for 3 (#s 7, 19, and 49) of 6 sampled residents. Findings include: 1. Review of resident #7's Quarterly MDS, with an ARD of 1/24/23, showed the resident received insulin on seven days during the look-back period. Review of resident #7's physician orders, dated January of 2023, failed to show an order for insulin. The physician orders showed an order for Victoza which was a non-insulin medication used for the treatment of diabetes. Review of resident #7's MAR, dated January of 2023, showed the resident did not receive insulin during the seven-day look-back period. During an interview on 2/15/23 at 11:39 a.m., staff member F stated she was responsible for entering the data for resident medications on the MDS. Staff member F stated she entered the Victoza as if it were insulin for resident #7. Staff member F stated she mis-coded the Victoza as insulin for resident #7. 2. During an observation on 2/14/23 at 9:54 a.m., resident #49 was lying on his left side with his…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-02-15 · tag F0657 — failed to keep the care plan current — isolatedDevelop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to update a care plan to show a resident's severe weight loss and fall prevention interventions, for 1 (#49) of 4 sampled residents. Findings include: 1. During an observation on 2/14/23 at 9:54 a.m., resident #49 was lying in a low bed with a fall mat next to the bed. A motion sensor was placed on the top of a bedside table to the left of the resident's bed. During an interview on 2/15/23 at 9:25 a.m., staff member I stated resident #49 was a high fall risk because he was legally blind, and had jerky body movements associated with his diagnosis of Lewy Body Dementia. Staff member I stated resident #49 had an unsteady gait and walked with a staff member. Staff member I stated resident #49 had a fall mat and motion sensor at the time of a fall which occurred prior to Thanksgiving. Staff member I stated when resident #49 was moved to a room closer to the nurse's station, he was placed in a low bed as an added fall intervention. Review of resident #49's fall documentation, dated 8/13/22, showed no care plan changes…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-02-15 · tag F0726 — failed to have competent, trained nursing staff — isolatedEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to obtain a follow-up weight to confirm or refute an inconsistent documented 21 pound weight loss in a 14-day period for 1 (#9) of 1 sampled resident. Findings include: During an interview on 2/15/23 at 10:38 a.m., staff member N stated residents were usually weighed during their bath time. If the staff noticed a large discrepancy in weights when charting, they would attempt to re-weigh the resident, and notify the charge nurse if the resident had significant gains or losses. Staff member N stated the facility had recently done an in-service with staff on the procedure for obtaining weights. During an interview on 2/15/23 at 12:21 p.m., staff member O stated resident #9 required staff to feed him. Staff member O had not noticed if the resident had lost weight or experienced any difficulties eating recently. During an interview on 2/15/23 at 12:41 p.m., staff member B stated the charge nurse notified her verbally or via email of residents with significant weight changes, and then she would forward the information to the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2023-02-15 · tag F0740 — failed to provide behavioral / mental-health care — isolatedEnsure each resident must receive and the facility must provide necessary behavioral health care and services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, facility staff failed to offer and attempt to use interventions identified on individualized care plans, or offer activities available and provided by the facility, in an attempt to redirect residents displaying behavioral concerns, for 3 (#s 5, 20, and 47) of 4 sampled residents. Findings include: During an observation on 2/14/23 at 9:24 a.m., nine residents were seated in recliners, sleeping, or sitting in chairs at dining tables in the day room, of the secure care unit. Resident #47 was sleeping in a recliner. Resident #5 was seated at a table sleeping. A television was on. Available staff members were not providing activities. During an observation on 2/14/23 at 10:22 a.m., staff members were serving breakfast. Resident #5 was still asleep with her head on the table. Resident #47 was still sleeping in his recliner. During an observation and interview on 2/14/23 at 10:54 a.m., resident #47 was still sleeping. Staff member I and staff member J said they would not wake up resident #47. Staff member J said it was much better to let…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-02-15 · tag F0880 — failed to prevent and control infections — isolatedProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to implement and/or enforce appropriate Covid-19 source control for vaccine exempt staff. Findings include: During an interview on 2/15/23 at 10:00 a.m., staff members P and C stated the facility's extra measures for vaccine exempt staff was staff to wear N95 masks at all times. Staff member C stated this was hard to police. During an observation on 2/15/23 at 11:56 a.m., staff member Q was administering medications to residents and was not wearing any type of face mask. During an observation on 2/15/23 at 3:51 p.m., staff member Q was doing the late afternoon medication pass. He was not wearing any type of mask. Review of the facility staff vaccination matrix showed staff member Q had been approved for a non-medical Covid-19 vaccine exemption. Review of the facility policy, Employee Immunization Policy, not dated, showed: For those staff members, that an exemption has been granted additional precautions will be considered and instituted as appropriate: a. Reassignment b. Telework c. Daily testing d. Source…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2023-10-11 · tag F0943 — widespreadGive their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, it was identified the facility abuse education was not adequate to ensure administrative staff had necessary knowledge related the identification of willful abuse for a resident who had cognitive deficits, and management the events for future prevention, for 2 (#s 1 and 2) of 5 sampled residents for abuse. Findings include: 1. Review of a facility reported incident, dated 4/29/23, showed resident #2 entered resident #1's room through an adjoining bathroom. Resident #1 asked resident #2 what she (resident #2) was doing. Resident #2 attacked resident #1 with her walker, and grabbed resident #1's breast. The residents were separated by staff. Resident #1 was assessed for injuries and none were found. The facility determined resident #2 was confused, and she thought she had entered her own room, when exiting the shared bathroom. Resident #2 thought resident #1 was an intruder. After the incident, the facility moved resident #2 to a private room with its own bathroom. The facility had not identified the actions of resident #2 as willful. During an…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$51,041 in federal fines across 3 penalties.
- $12,674 — penalty dated 2025-12-10
- $10,358 — penalty dated 2025-06-19
- $28,009 — penalty dated 2024-10-24
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to EDURO HEALTHCARE — 34 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 3 of 5 | 2.4 | +0.6 vs chain |
| Health inspection | 3 of 5 | 2.4 | +0.6 vs chain |
| Staffing | 4 of 5 | 2.2 | +1.8 vs chain |
| Quality measures | 2 of 5 | 3.1 | -1.1 vs chain |
The other 33 homes this chain runs (chain average 2.4★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Since |
|---|---|---|---|
| ROBINSON, KARI | Individual | W-2 MANAGING EMPLOYEE | since 03/01/2023 |
| BEWSEY, MICHAEL | Individual | CORPORATE DIRECTOR | since 03/01/2023 |
| MONROE, DUSTIN | Individual | CORPORATE OFFICER | since 03/01/2023 |
The source lists no ownership percentage for any party here — PECOS records a share only for equity interests, not for board or management roles.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $461K paid to related parties (affiliated landlords or management companies) in its most recent cost report.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in MT
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Montana Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 275144. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-02-13, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.