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Homestead of Hugo

1001 Heritage Way, Hugo, OK 74743 · For profit - Corporation · 124 certified beds · (580) 326-7771 Medicare & Medicaid certified

Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citation on record (F0607) — cited Jan 2024Behavioral-health or dementia-care citation — no harm found (F0758)3 immediate-jeopardy citations$33,262 in federal fines
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has an abuse, neglect, or exploitation citation (F0607), cited Jan 2024
  • it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • inspectors cited 3 immediate-jeopardy problems — the most serious level
  • a high number of inspection citations overall (43) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $33,262 in federal fines (most recent 2025-12-02)
  • its independent health-inspection rating is low (1/5)
  • its payroll-based staffing rating is low (1/5)
  • its facility-reported quality-measure rating is low (1/5)
  • nursing-staff turnover (71%) runs well above the national median (45%)
  • about 18% of its spending goes to commonly-owned related companies

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 1 of 5
Quality measuresSelf-reported by the facility 1 of 5

Location & what’s nearby

Hospital
1/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
204 E Jackson St · (580) 326-9555 · Call to confirm hours
Pharmacy
1602 E Jackson St · (580) 743-8055 · Call to confirm hours
Grocery
1800 E Jackson St · (580) 326-5559 · Call to confirm hours
Park
1106 S C St · Typically dawn to dusk
Place of worship
238 Bearden Spring Rd · (580) 743-6065

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 1 of 5
Long-stay residentspeople who live here 1 of 5
Short-stay residentsrehab / post-hospital 1 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased33.7%13.6%15.4%worse
Long-stay residents who lose too much weight2.5%3.3%5.4%better
Long-stay residents with a catheter left in their bladder0.5%1.9%0.9%better than state — see note marked double-dagger below the table
Long-stay residents with a urinary tract infection6.7%2.8%2.0%worse
Long-stay residents with depressive symptoms0.0%3.4%6.5%check this — see note marked star below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury11.2%4.7%3.3%worse
Long-stay residents whose ability to walk worsened29.9%13.7%16.1%worse
Long-stay residents on antianxiety or hypnotic medication18.5%25.7%18.9%typical
Long-stay residents given the seasonal flu vaccine100.0%94.6%95.3%typical
Long-stay residents with pressure ulcers8.3%4.7%4.7%worse
Long-stay residents with worsening bladder/bowel control12.7%17.1%21.2%better
Long-stay residents who got an antipsychotic medication — see the note below the table23.8%17.5%17.1%worse
Short-stay residents who newly got an antipsychotic medication0.0%1.8%1.4%better
Short-stay residents given the seasonal flu vaccine100.0%74.1%79.4%better
Short-stay residents rehospitalized after admission41.0%27.3%22.6%worse
Short-stay residents with an outpatient ER visit21.2%16.6%12.0%worse
Long-stay hospitalizations per 1,000 resident days2.652.311.67worse
Long-stay outpatient ER visits per 1,000 resident days2.932.961.80worse

* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

37.0% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — CMS rates that worse than the national rate. This is CMS’s risk-adjusted rate over 53 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

37.0%U.S. median 51.5%
Got home and stayed home
10.8%U.S. median 10.7%
Went back to hospital
53.1%U.S. median 56.6%
Met the expected recovery
0.33U.S. median 0.31
Therapy hours / resident / day
0.13hours / resident / day
Physical therapy
0.14hours / resident / day
Occupational therapy
0.06hours / resident / day
Speech therapy

Met the expected recovery: 53.1% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 32 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.33 therapist hours per resident per day in 2026Q1 — more than 54% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 16% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF37.0%CMS range 27.0–49.951.5%Oct 2022–Sep 2024worse than U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF10.8%CMS range 7.1–16.610.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge53.1%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge50.0%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge53.1%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting100.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay1.8%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened3.5%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization7.0%CMS range 3.5–14.77.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.511.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.14
RN hours/ resident / day
0.96
LPN hours/ resident / day
1.81
Aide hours/ resident / day
2.91
Total nurse hours/ resident / day
0.20
RN hoursweekends
70.9%
Total nursing turnover
80.0%
RN turnover

How full it usually is: this home is certified for 124 beds and averages 47.2 residents a day — about 38% occupied, or roughly 77 beds typically open. It often has substantial empty capacity — worth asking why, since low census can reflect either a new or shrinking home or one families are avoiding. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 2.91 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.14 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.81 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.60 hrs/resident/day on weekends vs 3.04 on weekdays — 15% thinner on weekends. RN hours go from 0.12 to 0.20 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 71% is well above the national median of 45%. 1 administrator has left in the past year.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

4
deficiencies at the latest standard inspection (2025-06-10)
19
at the previous standard inspection (2024-01-08)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

43 citations, most serious first. The 13 most serious are shown; the remaining 30 are one tap away and print in full.

  • Immediate jeopardy · J2025-12-02 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    On 11/24/25 an Immediate Jeopardy (IJ) situation was determined to exist related to the facility's failure to ensure hazardous chemicals were secured away from wandering residents located in the memory care unit.Upon observation of the memory care unit there were three rooms found to be unlocked/unsecured with hazardous chemicals. A clean linen closet, a soiled linen closet, and a whirlpool/shower room with a cabinet in the unlocked whirlpool/shower room: with three unsecured bottles of cleaner, degreaser, and bleach products, unsecured personal products as shaving cream, disinfectant cleaner, and other personal care items. On 11/24/25 at 4:14 p.m., the OSDH verified the existence of the IJ situation.On 11/24/25 at 4:27 p.m., the administrator was notified of the IJ situation and the IJ template was read in full to the administrator.On 11/25/25 at 12:40 p.m., an acceptable plan of removal was submitted to the OSDH. The plan of removal read in part, Immediate Jeopardy ResponseNovember 25, 2025, Time sent at 12:34 p.m.Homestead Of HugoIJ Plan of Removal for Chemical StorageCompletion…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · L2024-01-08 · tag F0607 — failed to have anti-abuse policies — widespread
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY On 01/04/24 at 3:00 p.m., an Immediate Jeopardy situation was determined to be in existence related to the facility's failure to follow their abuse policy and ensure background screenings were completed for 7 of 46 employees. On 01/04/24 at 3:05 p.m., the Oklahoma State Department of Health verified the existence of the Immediate Jeopardy situation. On 01/04/24 at 3:10 p.m. the administrator was notified of the IJ situation. On 01/04/24 at 5:31 p.m., an acceptable plan of removal was submitted to the Oklahoma State Department of Health. The plan of removal documented: Completion Date 01/04/24 at 7:00 p.m. The Administrator will be educated over the telephone by the Regional Director on employee background checks. The Business Office Manager's employment will be terminated immediately. Currently in progress: Reviewing all employee personnel records to verify criminal background checks are completed. Any employee without a criminal background check will not be allowed to return to work until completed. New hires…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · J2023-02-06 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY On [DATE] an Immediate Jeopardy (IJ) situation was determined to exist related to the facility's failure to ensure Res #51's physician was notified for a change in condition. On [DATE] at 2:00 p.m., the Oklahoma State Department of Health was notified and verified the existence of the IJ situation. On [DATE] at 2:20 p.m., the Administrator was notified of the IJ situation. On [DATE] at 5:23 p.m., an acceptable plan of removal was submitted to the Oklahoma State Department of Health. The facility's plan of removal, dated [DATE] at 5:23 p.m., read in parts, .All staff will be educated with a sign in sheet that are currently working in the facility. Any remaining staff that aren't at the facility will be called and educated over the telephone. Employee name and time of call will be documented. Resident Change of Condition-Physician Notification Policy. Clinical Staff Education will be completed with everyone that is currently working in the facility. Staff that aren't at the facility will be called and educated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2026-02-18 · tag F0727 — failed to provide required RN coverage — widespread
    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to ensure an RN was in the facility at least eight consecutive hours a day, seven days a week. The administrator identified 55 residents resided in the facility.Findings:The facility RN time summary sheets, dated 11/2025 through 02/2026, showed the facility had an RN in the facility at least eight consecutive hours on 11/01, 11/02, 11/05, 11/06, 11/09, 11/12, 11/13, 11/15, 11/16, 11/19, 11/20, 11/22, 11/23, 11/26, 11/27, 11/29, 11/30, 12/03, 12/04, 12/06, 12/07, 12/10, 12/11, 12/13, 12/14, 12/17, 12/18, 12/20, 12/21, 12/24, 12/25, 12/31, 01/01, 01/03, 01/04, 01/07, 01/08, 01/10, 01/14, 01/15, 01/17, 01/18, 01/21, 01/22, 01/24, 01/25, 01/28, 01/29, 02/01, 02/04, 02/05, 02/07, 02/14, and 02/15. The facility did not show eight hours consecutive RN coverage consistently from 11/2025 through 02/2026. On 02/18/26 at 9:55 a.m., the interim DON/corporate RN stated they had been considered the interim DON for the facility since the end of October 2025 to current date. The interim DON stated they were considered the RN coverage for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-02-18 · tag F0725 — failed to have enough nursing staff — pattern
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to ensure sufficient staff were provided on a 24-hour basis to meet the needs of the residents in accordance with resident plans of care. The administrator identified 55 residents resided in the facility. Findings:The Quality of Care Monthly Report, dated 11/2025, showed the facility did not meet the required direct care staffing hours 18 of 30 days for the day shift, 12 of 30 days for the evening shift, and six of 30 days for the night shift. The report showed the facility did not meet the required direct care staffing hours on 11/01, 11/02, 11/07 through 11/10, 11/15 through 11/19, 11/22 through 11/24, and 11/27 through 11/30 for day shift. The report showed the facility did not meet the required direct care staffing hours on 11/01 through 11/03, 11/09, 11/10, 11/15, 11/16, 11/22, 11/23, and 11/28 through 11/30 for evening shift. The report showed the facility did not meet the required direct care staffing hours on 11/01, 11/07, 11/09, 11/23, 11/28, and 11/29. The Quality of Care Monthly Report, dated 12/2025, showed the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-12-02 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to ensure an allegation of abuse, neglect, exploitation, or mistreatment was reported immediately to the OSDH, but no later than two hours after the allegation for 1 (#4) of 3 sampled residents reviewed for abuse. The administrator identified five allegations of abuse from 06/01/25 through 12/01/25.Findings:A facility policy titled Abuse-Reportable Events, revised 01/2018, read in part, Abuse- 2 Hour Limit- As defined in 42 CFR 483.5- The willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain or mental anguish. An undated face-sheet showed Resident #4 had diagnoses which included major depressive disorder, psychotic features, dementia, and behavioral disturbances.A discharge return anticipated assessment, dated 09/18/25, showed Resident #4 was severely impaired for daily decision making and required substantial assistance with activities of daily living.An OSDH incident report, dated 09/17/25, showed an allegation of abuse. The report showed an allegation of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-06-10 · tag F0636 — pattern
    Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure comprehensive assessments were completed within 14 days of admission for 2 (#3 and #61) of 6 sampled residents reviewed for comprehensive assessments. The administrator identified 51 residents resided in the facility. Findings: 1. An undated Resident Face Sheet, showed Resident #3 was admitted to the facility on [DATE]. Resident #3's electronic health record was reviewed. The health record showed the annual assessment, dated 04/16/25, was still in progress. On 06/04/25 at 1:58 p.m., the MDS coordinator stated the assessment for Resident #3 had not been completed and it was still in progress. On 06/04/25 at 1:59 p.m., the MDS coordinator stated Resident #3's assessment should have been submitted no later than May 9th. 2. An undated Resident Face Sheet, showed Resident #61 was admitted to the facility on [DATE]. Resident #61's assessment was still in progress. On 06/05/25 at 9:02 a.m., the MDS coordinator stated the assessment, dated 05/09/25, for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-06-10 · tag F0640 — pattern
    Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to transmit MDS assessments data to CMS in the required timeframe for 3 (#9, 49, 52, and #61) of 6 sampled residents reviewed for MDS assessments. The administrator identified 51 residents resided in the facility. Findings: 1. An undated Resident Face Sheet, showed Resident #52 was admitted to the facility on [DATE]. Resident #52's quarterly assessment, dated 04/23/25, was completed, but not submitted. On 06/04 at 2:06 p.m., the MDS coordinator stated Resident #52's assessment should have been submitted by 04/30/25. 2. An udated Resident Face Sheet, showed Resident #9 was admitted to the facility on [DATE]. Resident #9's annual assessment, dated 04/23/25, was completed, but not submitted. 3. An undated Resident Face Sheet, showed Resident #49 was admitted to the facility on [DATE]. Resident #49's quarterly assessment, dated 04/23/25, was completed, but not submitted. A CMS Submission Report, dated 06/02/25, showed Resident #9, 49, and #52's records were…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-10 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, and interview, the facility failed to ensure accurate code status was documented for a resident with a DNR for 1 (#17) of 24 sampled residents whose advance directive were reviewed. The administrator identified 51 residents resided in the facility. Findings: On 06/04/25 at 1:27 p.m., Res #17's doorway was observed with a red dot beside their name plate. On 06/04/25 at 1:47 p.m., Res #17's medical chart was observed with a sticker on the spine which documented the code status as DNR. An undated face sheet showed Res #17 had diagnoses which included acute respiratory failure with hypoxia and peripheral vascular disease. The face sheet showed Res #17 had a DNR advance directive. An Oklahoma DNR consent form, dated 01/03/24, showed Res #17 had consented to DNR status. A care plan, dated 01/03/24, showed Res #17 had chosen DNR status. A physician order, dated 10/12/24, showed Res #17 was full code status. On 06/04/25 at 2:04 p.m., the MDS coordinator stated Res #17 was a DNR. They stated Res #17's face sheet indicated DNR, and Res #17 had a signed DNR…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-10 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — the official record, unedited, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure the initiation of a comprehensive care plan for 1 (#61) of 6 sampled residents reviewed for care plans. The administrator identified 51 residents resided in the facility. Findings: An undated Resident Face Sheet, showed Resident #61 was admitted to the facility on [DATE]. Resident #61's electronic health record was reviewed. The electronic health record did not show a comprehensive care plan for Resident #61. On 06/05/25 at 9:07 a.m., the MDS coordinator stated Resident #61 did not have a comprehensive care plan yet.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-08-15 · tag F0725 — failed to have enough nursing staff — widespread
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to have sufficient direct care staffing levels for May through July which had the potential to affect all residents. The Resident Current Status Report, dated 08/13/24, documented a census of 47 residents. Findings: The Quality of Care Monthly Report documented the following days below the required staffing level: May 2024: Day Shift: 05/08/24 - 3.85 hours short 05/11/24 - 6.22 hours short 05/18/24 - 10.31 hours short 05/19/24 - 7.44 hours short 05/26/24- 11.44 hours short Evening Shift: 05/11/24 - 9.21 hours short 05/18/24 - 7.12 hours short 05/25/24 - 8.33 hours short June 2024: Day Shift: 06/01/24 - 12.55 hours short 06/09/24 - 19.76 hours short 06/22/24- 25.16 hours short 06/23/24- 10.03 hours short 06/28/24 - 6.41 hours short 06/30/24 - 8.93 hours short Evening Shift: 06/01/24 - 11.20 hours short 06/02/24 - 12.22 hours short 06/08/24 - 9.69 hours short 06/09/24 - 8.96 hours short 06/16/24 - 11.81 hours short 06/23/24 - 15.33 hours short 06/29/24 - 7.90 hours short 06/30/24 - 5.89 hours short July 2024: Day Shift:…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-15 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on record review and interview, the facility failed to develop a diabetes care plan for one (#2) of three residents whose care plans were reivewed. The Resident Current Status Report, dated 08/13/24, documented a census of 47 residents. Findings: Res #2 had diagnoses which included diabetes. Physician's orders, dated 06/14/24 documented in part, Novolin R insulin .sliding scale: If blood sugar 0-200, give 0 units, if blood sugar is 201-250, give 5u, if blood sugar is 251-300, give 7u, if blood sugar is 301-350, give 10u, if blood sugar is 351-400, give 14u, if blood sugar is greater than 400, call MD before meals and at bedtime . Res #2's blood sugar log documented blood sugars above 400 14 times. Res #2's comprehensive care plan did not have a care plan focus for diabetes. On 08/15/24 at approximately 3:30 p.m., the DON reported they were not able to locate a care plan for Res #2's diabetes. The adminisrtator and DON reported Res #2's diabetes should have been care planned and must have been overlooked.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-05-30 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to ensure staff washed or sanitized their hands and change gloves as needed during the cleaning of a residents' perineal area to prevent potential infection for one (#1) of three sampled residents reviewed for increased assistance with activities of daily living. The administrator reported 52 residents resided in the facility. A facility policy titled, Infection Control - Prevention and Control Program dated 03/2012, read in part, The intent of the program is to assure the home develops, implements, and maintains an Infection Prevention and Control in order to prevent, recognize, and control, to the extent possible, the onset and spread of infection within the facility. Resident #1 had diagnoses which included Alzheimer's Disease and muscle wasting and atrophy. On 05/30/24 at 9:40 a.m., an observation of Resident #1 receiving perineal care was observed. CNA #3 and Employee #1 were observed transferring Resident #1 from a wheelchair to a bed. The two employees were gloved during the transfer. The two employees were observed to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
Show the remaining 30 citations
  • Potential for harm · Fcited before2024-04-10 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, and interview, the facility failed to ensure: a. infection control policy were implemented in the kitchen. b. food was distributed in a sanitary manner. The administrator identified 50 residents who received meals from the kitchen. Findings: An undated facility policy titled Employee Health Policy Agreement, read in part, Reporting: Symptoms of illness I agree to report to the manager when I have: 1. diarrhea 2. Vomiting .If you have any of the symptoms or illness listed above, you may be excluded*or restrictedfrom work .if an employee is on duty during the onset of symptoms, their immediate supervisor will release them to leave the facility until they are free of symptoms . 1. Times cards were reviewed for 03/16/24 for DA #1 and DA #2. DA #1 worked from 6:00 a.m., to 11:06 a.m. DA #2's time card documented they had clocked in at 10:59 a.m. on 03/16/24 to relieve DA #1. On 04/09/24 at 3:45 p.m., DA #1 stated on 03/16/24 I was sick and came to work sick. DA #1 stated the DM made them stay at work until someone came into relieve them. DA #1…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-04-10 · tag F0725 — failed to have enough nursing staff — pattern
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to provide a sufficient number of staff to ensure residents received the needed care and services for two (#2, and #4) of four residents reviewed for staffing. The administrator identified 50 resident residing in the facility. Findings: 1. Res #2 had diagnoses which included psoriasis, skin changes, and moderate protein calorie malnutrition. A physician order, dated 7/13/21, documented the resident required one person assist with bathing. A quarterly assessment, dated 01/15/24, documented the resident required supervision to touch assist with bathing. On 04/09/24 at 11:21 a.m., Res #2 stated they had asked for a bath on Sunday 04/07/24 and did not receive a bath. Res #2 was scheduled to receive a shower or bath on Mondays, Wednesdays, and Fridays of each week. During March 2024 the resident received four showers out of 13 opportunities. One shower was on a scheduled shower day and the other three were not on scheduled days. The documentation on the shower…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-04-10 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to provide bathing to residents as scheduled for two (#2 and #4) of four residents reviewed for bathing. The administrator identified 50 resident residing in the facility. Findings: 1. Res #2 had diagnoses which included psoriasis, skin changes, and moderate protein calorie malnutrition. A physician order, dated 07/13/21, documented the resident required one person assist with bathing. A quarterly assessment, dated 01/15/24, documented the resident required supervision to touch assist with bathing. On 04/09/24 at 11:21 a.m., Res #2 stated they had asked for a bath on Sunday 04/07/24 and did not receive a bath. Res #2 was scheduled to receive a shower or bath on Mondays, Wednesdays, and Fridays of each week. During March 2024 the resident received four showers out of 13 opportunities. One shower was on a scheduled shower day and the other three were not on scheduled days. The documentation on the shower sheets revealed eight refusals on scheduled days, and no documentation was provided for the remaining shower days. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-10 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, and interview, the facility failed to ensure double portions were provided for one (#2) of four residents who were reviewed for nutrition. The administrator identified 15 residents who had weight loss. Findings: Res #2 had diagnoses which included moderate protein calorie malnutrition. A physician order, dated 08/02/23, documented the resident was to receive a regular diet with double portions. A quarterly assessment, dated 01/15/24 documented the resident's weight was 209 pounds and had not had a loss or gain. The assessment documented the resident required supervision or touch assist with eating. A dietary note, dated 04/08/24, documented the resident weight was 204.5 pounds with a BMI of 26.3, WNL. The note documented no significant weight changes. The resident's diet was documented as a regular diet with double portions and the resident's intake was 76 to 100% of their meal. The note documented to continue care. On 04/09/24 at 11:21 a.m., Res #2 stated the food in the facility sucks and was delivered cold. Res #2 stated they had been hungry…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-01-08 · tag F0640 — widespread
    Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to ensure resident assessments were transmitted to CMS within the required timeframes. The administrator identified 41 residents who resided in the facility. Findings: An Electronic Transmission of the MDS policy, last revised on October 2010, read in part, .All MDS assessments (e.g., admission, annual, significant change, quarterly review, etc.) and discharge and reentry records will be completed and electronically encoded into our facility's MDS information system and transmitted to CMS' QIES Assessment Submission and Processing (ASAP) system in accordance with current OBRA regulations governing the transmission of MDS data . The facility was unable to provide QIES transmission reports, but was able to provide transmission records from their EHR system. Transmission records from 09/06/23 though 01/03/24 were reviewed. 69 of 98 MDS/Resident assessments were submitted late. On 01/08/23 at 3:00 p.m., the Corporate RN #1 reported the MDS coordinator's last day was 11/11/23 and none of the facility staff had login credentials…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-01-08 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, observation, and interview the facility failed to store, prepare, and serve food in accordance with professional standards for food service safety. The administrator identified 39 residents who receive their meals from the kitchen. Findings: On 01/02/24 at 9:39 a.m., an initial tour of the kitchen was completed. Observations made in the refrigerators were peaches in cups not dated and labeled, two sandwiches in plastic bags were not dated or labeled, a glass of juice not covered, sliced cheese open to air and not dated or labeled, and hamburger patties wrapped up not labeled or dated. On 01/02/24 at 9:45 a.m., [NAME] #1 the acting DM stated the items in the refrigerators should be labeled and dated and not open to air. On 01/02/24 at 9:48 a.m., the freezer was observed with ice all over the boxes of food, the ceiling, door, and floor. [NAME] #1 the acting DM stated they had been working on the freezer but it had been that way a while. On 01/04/23 at 3:38 p.m., DA #1 was observed to touched the trash can lid with her hand and did not wash her hands. On…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-01-08 · tag F0638 — pattern
    Assure that each resident’s assessment is updated at least once every 3 months.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure quarterly resident assessment were completed within the required timeframe for 12 (#5, 6, 23, 26, 30, 31, 35, 36, 37, 39, 42 and #44) of 15 sampled residents whose resident assessments were reviewed. The administrator identified 41 residents who resided in the facility. Findings: A review of resident assessments was conducted with the following results: a. Res #5's annual resident assessment was completed on 07/31/23. A quarterly resident assessment was due on 10/31/23 but was not completed. b. Res #6's annual resident assessment was completed on 08/25/23. A quarterly resident assessment was due on 11/25/23 but was not completed. c. Res #23's annual resident assessment was completed on 08/06/23. A quarterly resident assessment was due on 11/06/23 but was not completed. d. Res #26's annual resident assessment was completed on 08/16/23. A quarterly resident assessment was due on 11/16/23 but was not completed. e. Res #30's quarterly resident assessment was completed on 08/13/23. A quarterly resident assessment was due…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-01-08 · tag F0645 — pattern
    PASARR screening for Mental disorders or Intellectual Disabilities
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 2. Res #39 had diagnoses which included delusional disorders, anxiety disorders, and dementia. A care plan, dated 12/01/21, documented the resident was at risk for adverse consequences related to receiving antipsychotic medication to treat delusional disorder and dementia with behaviors. A PASRR I, dated 08/29/22, documented the resident had a serious mental illness. The PASRR documented a PASRR II was not needed this stay per administrator. A quarterly assessment, dated 11/26/23, documented the resident was intact with cognition and required supervision with most ADLS. The assessment documented the resident received an antipsychotic and an antianxiety medication. On 01/04/24 at 8:30 a.m., the administrator stated they did not make medical decisions and that the PASRR was completed by the last DON. The administrator stated according to the documentation of the resident having a serious mental illness OHCA should have been contacted. 3. Res #41 admitted to the facility on [DATE] with the following diagnoses…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-01-08 · tag F0727 — failed to provide required RN coverage — pattern
    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on record review and interview, the facility failed to ensure there was RN coverage eight hours daily, seven days a week and failed to ensure a DON was employed. The administrator identified 41 residents who resided in the facility. Findings: Upon entrance and throughout the investigation there was no RN in the DON position. The administrator identified 12/23/23 as the last day a DON worked in the facility. The administrator provided a list of RN coverage from 12/23/23 through 01/08/24. There was no documented RN coverage for the following dates: 12/24/23, 12/27/23, 12/28/23, and 01/01/24. On 01/08/24 at 4:50 p.m., the administrator reported they unfortunately did not have RN coverage for three days in December and one day in January. The administrator stated they were in the process of hiring a DON.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-01-08 · tag F0756 — failed to review each resident's drug regimen — pattern
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, and interview, the facility failed to provide MRRs for twelve months for five (#1, 6, 27, 39, and #41) out of five residents reviewed for unnecessary medications. The administrator identified 41 residents resided in the facility. Findings: A policy dated November 2018, read in part, .MEDICATION REGIMEN REVIEW .The consultant pharmacist performs a comprehensive review of each resident's medication regimen and clinical record at least monthly . 1. Res #39 had diagnoses which included delusional disorders, anxiety disorders, and dementia. A care plan, dated 12/01/21, documented the resident was at risk for adverse consequences related to receiving antipsychotic medication to treat delusional disorder and dementia with behaviors. A quarterly assessment, dated 11/26/23, documented the resident was intact with cognition and required supervision with most ADLS. The assessment documented the resident received antipsychotic and antianxiety medication. The corporate nurse provided MRRs for January, February, April, and July of 2023. The other eight months were not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-01-08 · tag F0758 — failed to limit and justify psychotropic drugs — pattern
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, and interview, the facility failed to ensure unnecessary psychotropic medications were not administered for one (#39) of five sampled residents reviewed for unnecessary medication. The administrator identified 41 residents resided in the facility. Findings: 1. Res #39 had diagnoses which included delusional disorders, anxiety disorders, and dementia. A care plan, dated 12/01/21, documented the resident was at risk for adverse consequences related to receiving antipsychotic medication to treat delusional disorder and dementia with behaviors. The care plan documented to attempt to give the lowest dose possible. A MRR, dated 07/12/23, documented the resident was currently receiving Ativan 1 mg BID for anxiety and requested to an attempt to reduce Ativan to 0.5 mg BID for anxiety. The physician agreed and signed the MRR but did not date the MRR and the MRR was not noted. The Ativan was not decreased for the resident and the current order was for Ativan 1 mg BID. A discontinued medication order for Ativan 0.5 mg administer 1 mg BID was in place from…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-01-08 · tag F0801 — pattern
    Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, and interview, the facility failed to ensure a dietary manager was hired for the facility. The administrator identified 39 residents who received meals from the kitchen. Findings: On 01/02/24 at 9:39 a.m., during the initial tour of the kitchen, there were two staff working in the kitchen. [NAME] #1 stated they were the acting DM because the facility did not currently have a DM. On 01/05/24 at 12:50 p.m., [NAME] #1 stated the facility had a dietitian that come to the facility once a month. On 01/05/24 at 1:08 p.m., [NAME] #1 stated they did not want the DM position. [NAME] #1 stated they had not had a DM for several months but was not sure of the date. [NAME] #1 stated the administrator interviewed someone for the DM position today. On 01/08/24 at 1:55 p.m., the dietitian stated they were in the facility once a month for as long as they need them, about six hours. The dietitian stated they were not filling in as the facilities DM while they were without one. The facility records documented the dietary managers last day was 09/01/23. On 01/08/24…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-01-08 · tag F0835 — failed to run the facility competently — pattern
    Administer the facility in a manner that enables it to use its resources effectively and efficiently.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, observation, and interview, the facility failed to have an effective administration to use its resources effectively and efficiently to attain or maintain the highest practicable physical, mental, and psychosocial well-being of each resident. The facility failed to: a. ensure DNR forms were dated and signed; b. ensure background checks were completed for new hires; c. ensure an annual resident assessment was completed within the required timeframe.; d. ensure quarterly assessments were completed within the required timeframe; e. ensure resident assessments were transmitted to CMS within the required timeframes; f. ensure MDS assessments were accurate; g. ensure a level II PASRR referral was made to the Oklahoma Health Care Authority; h. ensure a resident received services to prevent an ADL decline; i. ensure there was RN coverage eight hours daily, seven days a week; j. ensure a DON was employed; k. ensure daily staffing information was documented, accessible, and retained; l. ensure MRRs were provided for twelve months; m. ensure unnecessary psychotropic…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-01-08 · tag F0838 — failed to assess facility resources and resident needs — pattern
    Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on record review and interview, the facility failed to ensure a facility assessment was updated annually. The administrator identified 41 residents resided in the facility. Findings: Review of the facility assessment did not contain a date of when the assessment was formed, updated, or last reviewed. On 01/08/24 at 4:40 p.m., the administrator was asked when the facility assessment was dated. The administrator stated they thought the assessment had been updated with COVID in 2020. The administrator stated the facility assessment did not have a date. There was no way to prove when the facility assessment was updated or reviewed. The administrator stated the facility assessment was reviewed last January when they were getting ready in 2023 survey but there is not a date on it. On 01/08/24 at 4:52 p.m., the administrator stated they started working at the facility in 2010 and the lock unit was the first thing they got up and running in 2011. The administrator stated they did not see the locked unit on the facility assessment.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-01-08 · tag F0850 — failed to provide social-work services — pattern
    Hire a qualified full-time social worker in a facility with more than 120 beds.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on record review and interview, the facility failed to employ the services of a qualified social worker on a full times basis. The administrator identified 41 resident resided in the facility. Findings: On 01/08/24 at 4:36 p.m., the social service/activities director was out of the facility at this time buying cigarettes for the residents. On 01/08/24 at 4:38 p.m., the administrator stated the social service director did not have a degree. The administrator identified the facility was licensed for 124 beds. The administrator stated the facility did not currently have a qualified social worker. On 01/08/24 at 5:04 p.m., the employee file for the social service director was reviewed. The social service director did not have the credentials required for 124 bed facility.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-01-08 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, record review, and interview, the facility failed to ensure equipment was sanitized between residents. The administrator identified 41 residents who resided in the facility. Findings: An Equipment and Supplies Used During Isolation policy, last revised on October 2009, read in part, .When possible, dedicate the use of non-critical resident-care equipment items such as stethoscope, sphygmomanometer .thermometer to a single resident (or cohort of residents) to avoid sharing between residents. If use of common items is unavoidable, then adequately clean and disinfect them before use for another resident. On 01/04/24 at 8:50 a.m., CMA #1 was observed to enter Res #12's room to take their vital signs and administer their medication. Equipment brought into the room was a wrist blood pressure cuff and pulse ox. Equipment was taken out of the room and placed on the medication cart after use without being sanitized. On 01/04/24 at 9:00 a.m., CMA #1 was observed to enter Res #1's room to take their vital signs. Res #1 was in transmission based precautions for COVID.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-08 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure DNR forms were dated and signed appropriately for two (#27 and #98) of 16 residents who were reviewed for advance directive/DNR status. The administrator identified 41 residents who resided in the facility. Findings: 1. Res #27 was admitted to the facility on [DATE] with diagnoses which included cerebral infarction, benign neoplasm, pain, and atrial fibrillation. A physician order, dated 11/29/22, documented the resident's code status was DNR. The care plan, dated 11/29/22, documented the resident had a signed DNR form. The care plan documented the staff was to verify the DNR and label the resident's chart with the physician order. An undated form titled Certification of Physician documented the form was used by a physician to certify the incapacitated person without a representative would not have consented to use of cardiopulmonary resuscitation in the event of cardiac or respiratory arrest. The signature was not legible and was not printed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-08 · tag F0636 — isolated
    Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on record review and interview, the facility failed to ensure an annual resident assessment was completed within the required timeframe for one (#8) of 15 sampled residents whose resident assessments were reviewed. The administrator identified 41 residents who resided in the facility. Findings: Res #8 had a quarterly resident assessment completed on 08/14/23. Their annual resident assessment was due 11/14/23 but was not completed. On 01/08/23 at 3:00 p.m., the Corporate RN #1 reported Res #8's annual assessment should have been completed within the required timeframe. The Corporate RN #1 reported the MDS Coordinator's last day was 11/11/23 and there was no one in place initially to do MDS in the interim.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-08 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview the facility failed to ensure MDS assessments accurately reflect the resident's status related to GDR attempts for one (#39) of five residents reviewed for unnecessary medications. The administrator identified 41 residents resided in the facility. Findings: Res #39 had diagnoses which included delusional disorders, anxiety disorders, and dementia. A quarterly assessment, dated 11/26/23, documented the resident was intact with cognition and required supervision with most ADLs. The assessment documented the resident received an antipsychotic and an antianxiety medication. The assessment documented the resident had not had a gradual dose reduction attempted. A MRR, dated 02/08/23, documented the resident had an order for Zyprexa 5.0 mg BID. The MRR documented a request for a reduction attempt for Zyprexa to 2.5 mg in the a.m. and 5.0 mg in the evening. The EHR documented on 02/17/23, the resident's Zyprexa was decreased to 2.5 mg in the morning and 5.0 mg at night. On 01/04/24 at 11:59 a.m., the Corporate Nurse Consultant #1 stated the MDS was not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-08 · tag F0676 — failed to keep up residents' daily-living abilities — isolated
    Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview, the facility failed to ensure a resident received services to prevent an ADL decline for one (#13) of two residents who were reviewed for ADL decline. The administrator identified one resident with an ADL decline in the past three months. Findings: Res #13 was admitted to the facility on [DATE] with diagnoses which included anemia, dehydration, muscle wasting and atrophy multiple sites, lack of coordination, muscle weakness, and difficulty with walking. The care plan, dated 05/19/23, documented the resident had a problem with ADL functions and required assistance with transfers, dressing, toileting, and personal hygiene. The care plan documented the resident needed physical therapy, occupational therapy, and speech therapy related to dehydration. The staff were to monitor progress, therapist and nursing to collaborate care, and provide services to maximize resident accomplishments. A physical therapy Discharge summary, dated [DATE], documented the resident's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-08 · tag F0732 — isolated
    Post nurse staffing information every day.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation, interview, and record review, the facility failed to document, retain and make accessible to all residents and guests the required daily staffing information. The administrator identified 41 residents who resided in the facility. Findings: On 01/03/24 at 9:06 a.m. and throughout the investigation, a whiteboard at the east wing nursing station was observed to include the date and staff name and titles. There was no documentation of the facility name, census, or staffing hours worked. There was no staffing board in the memory care unit. On 01/08/24 at 4:00 p.m. the Corporate RN #1 reported the staffing board did not have the required components and 18 months of staffing records were not retained. On 01/08/24 at 4:55 p.m. the administrator reported they were not aware of the requirements for posted staffing or retention of staffing records.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-01-08 · tag F0803 — failed to meet residents' dietary needs — isolated
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record review, and interview, the facility failed to ensure menus were followed for one of one meal service observed. The administrator identified 39 resident who receive their meals from the facility kitchen. Findings: Res #43's annual assessment, dated 09/18/23, documented the resident's cognition was intact. On 01/02/24 at 12:26 p.m., Res #43 was observed in the dining room eating lunch. The resident stated the food was good today; the barbeque chicken was just messy. Res #43 stated the only problem they had was when they ask for food from the alternate menu the facility sometimes did not have it. The fall/winter 2023-2024 week 3 day 19 menu for 01/04/24 documented taco soup, shredded cheese, corn, lettuce and tomato chopped, tortilla chips, salsa, and a fruit cup. On 01/04/24 at 3:31 p.m., DA #1 was working in the kitchen preparing the evening meal. DA #3 was on break at this time. DA #1 stated they were having chicken fingers, mashed potatoes and gravy, spinach with eggs, rolls, and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-16 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure a resident received the necessary services to maintain grooming and personal hygiene for one (#1) of four residents sampled for assistance with bathing. The administrator stated 44 residents lived in the facility. Findings: Res #1 was admitted on [DATE] and had diagnoses which included congestive heart failure, muscle wasting, and pain in the thoracic spine. An admission assessment, dated 09/24/23, documented the resident was severely impaired in cognition, required extensive assistance with hygiene, and bathing did not occur. A facility document, titled CNA SKIN SHEET, dated 09/26/23, documented the resident had received a bed bath. A nurse note, dated 10/01/23, documented the resident had received a partial bath. The EHR documented Res #1 was discharged on 10/20/23. On 11/15/23 at 3:30 p.m., Corporate Nurse Consultant #1 stated there were only two documents for bathing related to Res #1. The corporate nurse stated no other baths were…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-11-16 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure a resident with wounds received the necessary assessments, treatments, and services for one (#1) of three residents reviewed for pressure ulcers and other wounds. The administrator stated 44 residents lived in the facility. Findings: Res #1 was admitted on [DATE] and had diagnoses which included congestive heart failure, muscle wasting, and pain in the thoracic spine. An admission nursing note, dated 09/21/23, documented the resident had a small open area, which they documented as a stage II, on their buttocks. The note did not document measurements of the area or if the resident's physician had been notified of the open area. A review of the resident's EHR did not document a treatment was put in place on 09/21/23 for care of the open area. The resident's care plan, dated 09/21/23, did not document a plan of care related to pressure ulcers. An admission assessment, dated 09/24/23, documented the resident was severely impaired in cognition and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-02-06 · tag F0580 — failed to tell family and doctor about changes — pattern
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to notify the physician of a change in condition for one (#51) of three residents whose records were reviewed for a change in condition. The Resident Census and Conditions of Residents report, dated [DATE], documented a census of 53 residents. Findings: Res #51 was admitted with diagnoses which included diabetes and hypertension. A Condition Change, Of the Resident (Observing, recording and Reporting), policy undated, documented in parts, .observe, record and report any condition change to the attending physician so proper treatment will be implemented . [Recorded as Late Entry on [DATE] at 1:11 p.m.] A progress note, dated [DATE] at 8:00 a.m., read in parts, Resident had vomited scant amount of greenish clear emesis . There was no documentation of physician notification for Res #51's change in condition. A progress note, dated [DATE] at 11:34 a.m., read in parts, Went into room to check resident FSBS (finger stick blood sugar), he was acting strange with…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-02-06 · tag F0677 — failed to help fully-dependent residents with daily care — pattern
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, observation, and interview, the facility failed to provide showers for two (#40 and #45) of three residents reviewed for showers. The Resident Census and Conditions of Residents, dated 01/30/23, documented six residents were dependent for bathing. Findings: Res #40 was admitted with diagnoses which included chronic kidney disease, diabetes, and muscle weakness. A quarterly assessment, dated 11/25/22, documented Res #40 was cognitively intact and required extensive assistance with bathing. A bathing sheet, dated December 2022, documented Res #40 received four of 13 scheduled showers. A bathing sheet, dated January 2023, documented Res #40 received seven of 13 scheduled showers. A care plan, reviewed 01/24/23, read in part, .Bathing extensive .give shower . On 01/30/23 at 10:34 a.m., Res #40 reported they were not receiving showers three times a week as scheduled. Res #40 stated there were not enough staff to ensure their showers were given. Res #45 was admitted with diagnoses which included atrial fibrillation and dementia. A care plan, reviewed 05/18/22, read…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-02-06 · tag F0725 — failed to have enough nursing staff — pattern
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to provide sufficient staff to care for the needs of the residents. The Resident Census and Conditions of Residents, dated 01/30/23, documented a census of 53 residents. Findings: An undated facility assessment read in parts, Direct Care Staff 1:6 days, 1:8 evenings, 1:15 nights. Total licensed or certified. The Quality of Care report, dated October 2022, documented 30 of 31 days were not staffed per the facility assessment. The nursing schedule, dated October 2022, documented 30 of 31 days were not staffed per the facility assessment. The Quality of Care report, dated November 2022, documented 16 of 30 days were not staffed per the facility assessment. The nursing schedule, dated November 2022, documented 16 of 30 days were not staffed per the facility assessment. The Quality of Care report, dated December 2022 documented 10 of 31 days were not staffed per the facility assessment. On 01/30/23 at 10:34 a.m., Res #40 reported they had not received showers three times a week as scheduled. The resident reported it was due to not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-02-06 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, observation, and interview, the facility failed to ensure food was prepared and stored in a sanitary manner. The Resident Census and Conditions of Residents report, dated 01/30/23, documented 51 residents received meals from the kitchen. Findings: A policy titled Food Preparation and Service, dated 07/14, read in parts, .Foods will not be thawed at room temperature . A policy titled Preventing Foodborne Illness-Employees Hygiene and Sanitary Practices, dated 10/08, read in parts, .food service employees will be trained in the proper use of utensils . On 01/30/23 from 9:20 to 9:45 a.m., a turkey breast was observed sitting on the food preparation counter to thaw. On 01/30/23 from 9:24 to 9:45 a.m., common scoops were observed in the flour and sugar bins. On 02/04/23 from 10:40 to 10:50 a.m., during puree preparation, cook #1 was observed repeatedly using the blender bowl and blade without placing them in the dishwasher between uses. On 01/30/23 at 9:45 a.m., the DM reported the turkey breast should not have been left at room temperature to thaw and the common…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-02-06 · tag F0641 — isolated
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on record review and interview, the facility failed to ensure resident assessments were accurate regarding weight loss for one (#30) of one resident reviewed for weight loss. The DON identified five residents who had weight loss in the last six months. Findings: Res #30 was admitted with diagnoses which included CVA. A Registered Dietician progress note, dated 10/11/22 at 2:10 p.m., read in parts, Oct wt 118.6 .underweight. Sig wt loss 8.1%/3mo . A quarterly assessment, dated 10/29/22, did not document the significant weight loss. A quarterly assessment, dated 01/29/23, documented in parts, .Loss of 5% or more in the last month .on physician-prescribed weight-loss regime . On 02/06/23 at 10:58 a.m., RN #2 reported the significant weight loss should have been documented on the quarterly assessment for 10/29/22 and Res #30 was not on a physician-prescribed weight-loss regime and it should not have been documented on the assessment.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-02-06 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interview, the facility failed to revise a care plan with fall interventions for one (#30) of one resident reviewed for falls. The DON identified 15 residents who had falls in the last six months. Findings: A Fall - Evaluation and Prevention policy, dated 03/15, read in parts, .It is the policy of this facility to evaluate residents for their fall risk and develop interventions for prevention .Review all falls immediately .review of nurses note documentation and care plan updating. Fall interventions are to be reviewed for appropriateness, to ensure that they are a new intervention, and to ensure that they have been implemented . Res #30 was admitted with diagnoses which included difficulty walking, lack of coordination, and muscle weakness. A nursing note, dated 09/14/22 at 1:17 a.m., read in parts, .slipped and fell on .buttock .put bedside commode beside bed . A nursing note, dated 10/20/22 at 2:15 p.m., read in parts, .resident found in .room floor . A comprehensive care plan, dated 01/17/23 at 2:50 p.m., was not revised with fall interventions for the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$33,262 in federal fines across 2 penalties.

  • $10,361 — penalty dated 2025-12-02
  • $22,901 — penalty dated 2024-01-08

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to BGM ESTATE — 15 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 1 of 51.8-0.8 vs chain
Health inspection 1 of 52.1-1.1 vs chain
Staffing 1 of 52.1-1.1 vs chain
Quality measures 1 of 52.5-1.5 vs chain
The other 14 homes this chain runs (chain average 1.8★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
BGM ESTATE LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST19%since 12/28/2020
DELORES O MITCHELL RVOC TROrganization5% OR GREATER DIRECT OWNERSHIP INTEREST19%since 12/20/2020
GILBERT GREEN FAMILY INVESTMENTS LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST38%since 09/18/2011
CHANCE, GWENDOLYNIndividual5% OR GREATER DIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL13%since 12/28/2020
BELT, MIRANDAIndividualCORPORATE OFFICERsince 12/09/2024
PITTS, JACIIndividualCORPORATE OFFICERsince 12/09/2024

CMS files one row per role, so the 7 rows in the source record cover these 6 parties — each is shown once here with every role it holds. Nothing is omitted.

3 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$4.3M
Net patient revenuemost recent cost report
+1.6%
Operating marginrevenue minus expenses
$777K
Related-party expense18% of expenses
Who pays — share of resident-days
Medicaid 73%Medicare 15%Other / private 12%

About 73% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $777K paid to related parties — landlords or management companies under common ownership — equal to about 18% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$238per resident / day
operating cost
$7,226per month
≈ monthly operating cost
$242per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in OK

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Oklahoma Medicaid page.

Typical monthly cost in Oklahoma
$7,026/mo
Nursing home (semi-private)
$7,756/mo
Nursing home (private)
$6,150/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 375492. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-06-10, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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