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Monterey Post Acute

1575 Skyline Drive, Monterey, CA 93940 · For profit - Limited Liability company · 78 certified beds · (831) 373-2731 Medicare & Medicaid certified

Call the home — (831) 373-2731 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse-prevention, restraint, or reporting citation — no harm found (F0609) — cited May 2024Behavioral-health or dementia-care citations — no harm found (F0740, F0758)
Insights

This home’s record is mixed — some reassuring signs, some worth asking about.

In its favor
  • a middle-of-the-pack inspection score (3/5)
  • no federal fines or payment denials on record
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has a citation for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0609) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • a high number of inspection citations overall (55) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • its facility-reported quality-measure score sits well above its independent inspection score

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

4/5
CMS overall
4 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 3 of 5
StaffingFrom payroll records (PBJ) 3 of 5
Quality measuresSelf-reported by the facility 5 of 5

Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
★★★★ 4/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
23625 Holman Hwy · (831) 624-5311 · Call to confirm hours
Pharmacy
473 Cabrillo St · (831) 242-5382 · Call to confirm hours
Grocery
Safeway0.9 mi
1212 Forest Ave · (831) 375-8262 · Call to confirm hours
Park
Skyline Drive · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 5 of 5
Long-stay residentspeople who live here 5 of 5
Short-stay residentsrehab / post-hospital 4 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 3 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating3★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased4.9%10.2%15.4%better
Long-stay residents who lose too much weight2.1%4.0%5.4%better
Long-stay residents with a catheter left in their bladder0.4%0.8%0.9%better
Long-stay residents with a urinary tract infection0.0%1.2%2.0%better
Long-stay residents with depressive symptoms1.9%7.3%6.5%better
Long-stay residents who were physically restrained0.0%0.4%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury1.1%1.6%3.3%better than state — see note marked double-dagger below the table
Long-stay residents whose ability to walk worsened8.9%9.8%16.1%better
Long-stay residents on antianxiety or hypnotic medication10.7%13.7%18.9%better
Long-stay residents given the seasonal flu vaccine100.0%98.2%95.3%typical
Long-stay residents with pressure ulcers2.3%4.3%4.7%better
Long-stay residents with worsening bladder/bowel control19.7%10.2%21.2%typical
Long-stay residents who got an antipsychotic medication — see the note below the table8.6%12.0%17.1%better
Short-stay residents who newly got an antipsychotic medication0.0%1.5%1.4%better
Short-stay residents given the seasonal flu vaccine97.4%93.2%79.4%better
Long-stay hospitalizations per 1,000 resident days1.542.251.67typical
Long-stay outpatient ER visits per 1,000 resident days2.651.571.80worse

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

47.2% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 61 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

47.2%U.S. median 51.5%
Got home and stayed home
9.3%U.S. median 10.7%
Went back to hospital
54.8%U.S. median 56.6%
Met the expected recovery
0.22U.S. median 0.31
Therapy hours / resident / day
0.07hours / resident / day
Physical therapy
0.09hours / resident / day
Occupational therapy
0.07hours / resident / day
Speech therapy

Met the expected recovery: 54.8% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 31 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.22 therapist hours per resident per day in 2026Q1 — more than 27% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 28% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF47.2%CMS range 36.3–58.051.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF9.3%CMS range 5.8–14.210.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge54.8%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge48.4%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge51.6%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified92.1%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened0.0%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization8.8%CMS range 5.0–15.17.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.941.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.37
RN hours/ resident / day
0.91
LPN hours/ resident / day
2.54
Aide hours/ resident / day
3.82
Total nurse hours/ resident / day
0.31
RN hoursweekends
50.5%
Total nursing turnover
50.0%
RN turnover

How full it usually is: this home is certified for 78 beds and averages 74.6 residents a day — about 96% occupied, or roughly 3 beds typically open. It runs essentially full — expect a waiting list. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.82 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.37 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.54 is at or above the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.63 hrs/resident/day on weekends vs 3.90 on weekdays — 7% thinner on weekends. RN hours go from 0.39 to 0.31 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 50% is about the same as the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

14
deficiencies at the latest standard inspection (2025-02-13)
21
at the previous standard inspection (2023-06-30)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

55 citations, most serious first. The 10 most serious are shown; the remaining 45 are one tap away and print in full.

  • Potential for harm · D2026-03-10 · tag F0697 — failed to manage pain — isolated
    Provide safe, appropriate pain management for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure one of two residents (Resident 1) was provided their scheduled pain medications. This failure resulted in Resident 1 increased pain and emotional distress. During an interview on 3/3/26 at 11:19 A.M. with Resident 1, Resident 1 states he did not receive his medications on 2/13/26 , his scheduled pain medications causing him to have increased pain on the weekend. During a review of Resident 1's medical record, dated February 2026, the medication administration record (MAR) indicated Resident 1 did not receive medications on 2/14/26 scheduled at 10 a.m. During a concurrent interview and record review on 3/3/26 at 1:56 p.m. with the Director of Staff Development (DSD), the MAR for February 2026 was reviewed. The MAR indicated Resident Resident 1 received medications on 2/13/26 but not on 2/14/26. The DSD stated, if they [medications] were given or if he refused or was out of the building it would say and everything would be green [background] it is red indicating they were not given. During a concurrent interview and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-12-11 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to ensure residents received adequate supervision and monitoring to prevent accidents when one resident (Resident 1) left the facility without staff awareness and/or supervision and resulted in Resident 1 wandering along the road unprotected and was missing from the facility from 6:30 am to around 1:47 pm.This failure put Resident 1 at risk for medical complications and being struck by a motor vehicle.A review of Resident 1's medical records indicated an admission date of 4/25/25 with diagnoses including but not limited to other generalized epilepsy and epileptic syndromes, intractable, without status epilepticus (a brain condition causing repeated seizures, which are temporary surges of abnormal electrical activity in the brain), paranoid schizophrenia (a pattern of behavior where a person feels distrustful and suspicious of other people and acts accordingly), and anxiety disorder(a mental health condition characterized by excessive and persistent worry, fear, and nervousness that can interfere with daily life).…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-02-13 · tag F0804 — failed to serve food at safe, palatable temperature — pattern
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to serve food at an appetizing temperature for one item out of seven food items that were served during the lunch meal. This failure had the potential for causing food-borne illness due to the food item not being at the correct temperature. Findings: During an observation on 2/10/25 at 11:45 AM, the morning cook (MC) took the temperature of a tray of fried chicken, and got a reading of 168 degrees Fahrenheit with his thermometer. Comparing it to a second thermometer used by the surveyor, the surveyor's thermometer read 152 degrees Fahrenheit. During an interview with MC on 2/10/25 at 12:25 AM, the MC said the temperature of chicken should be 165 degrees. During an interview with both the dietary manager (DM) and the visiting registered dietician (VRD) on 2/10/25 at 1:10 PM, both the DM and VRD said chicken should be at 165 degrees. Review of facility policy titled Food Preparation and Service, date unknown, indicated .The following internal cooking temperatures/times for specific foods are reached to kill or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-02-13 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and record review, the facility failed to follow proper sanitation and food handling practices when multiple food items did not have a opened on or use by date even after opening the item. This failure had the potential to spread food-borne illnesses to residents in the facility. Findings: During an observation on 2/9/25 at 9:18 AM, multiple food items were noted in the refrigerator with a date that say R 2-2-25, or R 1-28-25 but with no other dates. One carton of soy milk was noted to be half full, and the cap is open, but there is no date on it. One packet of parmesan cheese had no date written on the package. One container with grated cheese had a date 1-28-25 but no indication if it was received on that date or if the cheese was supposed to be used by that date. During an interview with the dietary manager (DM) on 2/9/25 at 9:48 AM, the DM said all food items should have a received date as well as an opened on date. The DM also said there is a guide that is posted on the refrigerator to know when to discard items. For dairy products, the DM said…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-02-13 · tag F0908 — failed to keep essential equipment working — pattern
    Keep all essential equipment working safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure equipment was in good repair by ensuring the water temperature for the dishwasher consistently reached 120 degrees Fahrenheit for both the wash cycle and rinse cycle. This failure had the potential to cause or spread food-borne illnesses to the residents. Findings: During an observation on 2/09/25 at 9:38 AM, dietary aide A (DA A) was observed running the dishwasher for one complete run. During the run, the water temperature got to 110 degrees Fahrenheit for the wash cycle, and during the rinse cycle the water temperature got to 124 degrees Fahrenheit. During an observation on 2/10/25 at 11:15 AM, the dietary manager (DM) was observed running the dishwasher cycle for two complete runs. During the first run, the wash cycle temperature was 95 degrees while the rinse cycle temperature was 131 degrees. During the second run, the wash cycle temperature was 108, while the rinse cycle temperature was 144 degrees. During the third run, the was cycle was 120 degrees, while the rinse cycle temperature was 156…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-02-13 · tag F0583 — failed to protect personal privacy — isolated
    Keep residents' personal and medical records private and confidential.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure privacy was maintained for one of 19 residents' (Resident 6) clinical records, when registered nurse (RN) E's computer screen was left open and unattended in the resident room during medication pass. These failures had the potential to result in unauthorized access to a resident's health information. Findings During a medication administration observation on 2/10/25, at 4: 20 p.m., the med cart A containing an open laptop computer was left unattended in the hallway outside of a resident's room [ROOM NUMBER]. The laptop computer was on, and the screen displayed information about multiple residents, when RN E left to do handwashing at the nurse station after taking the blood sugar of the residents. During a concurrent observation and interview with RN E, on 2/10/25 at 4:34 p.m., RN E left the med cart A unattended while washing her hands at the nurse's station after giving the medication. RN E confirmed the laptop computer was on and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-02-13 · tag F0691 — failed to provide colostomy / ostomy care — isolated
    Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure one resident (Resident 32), who required a colostomy (a surgical opening {stoma} that connects the digestive tract to the surface of the belly to allow for waste material and gas to leave the body), received the necessary care and treatments when the facility failed to get a physician order, and treatments for the care of Resident 32's colostomy. This failure had the potential to place Resident 32 at risk for complications such as infection, skin breakdown, and pain. Findings: Review of Resident 32's clinical record indicated he was admitted to the facility on [DATE] with diagnoses that included colostomy status and quadriplegia (partial or complete loss of motor and sensory function in all four limbs {arms and legs}). Review of Resident 32's care plan indicated Resident 32 was at risk for complications related to altered elimination due to the presence of a colostomy. The interventions identified in Resident 32's care plan indicated to provide…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-02-13 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure to provide proper oxygen (a colorless, odorless gas) care and treatment services for two of 19 sampled residents (Residents 25 and Resident 224) when: 1. Resident 25 had an oxygen concentrator (a portable device that provides oxygen) at the bedside, but there was no oxygen signage posted on the door. 2. Resident 224 had an oxygen concentrator at the bedside, but there was no oxygen signage posted on the door. This deficient practice had the potential for accidents and hazards that could pose harm to residents in the facility. Findings: 1. During an observation on 2/9/25, at 10:24 a.m., Resident 25 was lying in bed, asleep, with oxygen concentrator at the bedside, a nasal cannula (NC, device placed in the nostril used to deliver oxygen) inside a plastic bag not in use. There was no oxygen signage posted on Resident 25's door. Review of Resident 25's order summary report dated 10/18/24 indicated an order for Oxygen at 2 L/min via nasal cannula PRN (pro re nata, as needed) for low oxygen or SOB (shortness…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-02-13 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to routinely assess the arteriovenous fistula (AV fistula, a connection surgically made between an artery and a vein for dialysis access) for one resident (Resident 22) who received dialysis (a procedure in which a machine filters wastes and fluid from the blood). This failure had the potential to result in unidentified complications with Resident 22's AV fistula. FINDINGS: Review of Resident 22's clinical record indicated she was admitted on [DATE] and had diagnoses including end-stage renal disease (ESRD, a condition in which the kidneys no longer function normally to filter waste and excess water from the blood as urine), hypertension (increase in blood pressure), and presence of aortocoronary bypass graft (procedure to improve poor blood flow to the heart). Resident 22 was scheduled for dialysis treatment every Monday, Wednesday, and Friday. During an observation on 2/9/25 at 11:28 a.m., Resident 22 was sitting on the edge of her bed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-02-13 · tag F0727 — failed to provide required RN coverage — isolated
    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure a registered nurse (RN) was on duty for 8 consecutive hours for 2 days during the months of October, and December of 2024. This failure had the potential to affect resident's care, health, and wellbeing. Findings: A review of the facility's document titled Nurse Schedule, dated October 2024, indicated no RN was scheduled or was on duty on 10/31/24. A review of the facility's document titled Nurse Schedule, dated December 2024, indicated, no RN was scheduled or was on duty on 12/18/24. During an interview with the administrator (ADM) on 2/12/24 at 12:30 p.m., he stated the facility was unable to provide evidence that an RN was on duty at the facility for the above dates in October and December of 2024. The ADM confirmed there was no RN on duty on 10/31/24 and 12/18/24 and added that the facility did not have any waiver in place for the reduced RN nursing hours. The ADM further stated the facility was aware of the requirement for a registered nurse to provide resident care, 8 hours a day in a 24 hour period, 7 days a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
Show the remaining 45 citations
  • Potential for harm · Dcited before2025-02-13 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure the controlled medications (drugs with high potential for abuse or addiction) were fully accounted for on the medication administration record (MAR) to indicate they were given for three out of six residents (Residents 4, 58, and 67) for these medications that were signed out of the Control Drug Record (CDR, an inventory sheet that keeps record of the usage of controlled medications). This failure had the potential for access to medications and supplies by unauthorized persons such as residents and visitors. Findings: 1. The Controlled Drug Records (CDRs) for six (6) random residents receiving PRN (meaning as needed) controlled medications were requested for review during the survey. a. A review of Resident 4's MAR indicated to give Hydromorphone (used to treat moderate to severe pain) Oral tablet 2 MG (milligram, unit of dose of measurement) by mouth every 8 hours as needed for pain with start date of 1/29/25. During a concurrent interview and record review with the ADON on 2/13/25 at 8:42 a.m.,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-02-13 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to monitor for side effects and target behaviors (behaviors intended to be changed or eliminated by medications) for one of five residents (Resident 69) who received psychotropic medications (medications that cause changes in mood, feelings or behavior). This failure had the potential to compromise the facility's ability to determine if the psychotropic medications were effective. This failure also put Resident 69 at risk for experiencing harmful effects from the medications. Findings: Review of Resident 69's clinical record indicated she was admitted to the facility on [DATE] with diagnoses that included Dementia (a decline in mental capacity affecting daily function) with behavior disturbance, Alzheimer's disease (a progressive mental deterioration due to generalized degeneration of the brain) and Schizophrenia (disorder that affects a person's ability to think, feel, and behave clearly). Review of Resident 69's medical record indicated she had a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-02-13 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility had a medication error rate of 11.9% when five medication errors occurred out of 42 opportunities during the medication administration observation for three of six residents (Residents 7, 63, and 75) when: 1. Resident 7 did not receive three medications, Amlodipine Besylate tablet, Acidophilus Xtra Oral Tablet, and Methenamine Hippurate Oral tablet as prescribed; 2. Resident 63 did not receive the medication Ferrous Gluconate as scheduled; 3. Resident 75 did not receive the medication ferrous sulfate as scheduled.; and 4. The nursing staff did not flush the resident's gastrostomy tube (G-tube; a tube surgically inserted through the abdomen into the stomach to administer nutrition and medications) as ordered by the physician during medication administration for Resident 67. The failures had the potential for the residents not receiving the full therapeutic effect of medications, and compromising the health of residents. Findings: 1. During a medication administration observation on 2/10/25 at 10: 47a.m., Licensed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-02-13 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure proper labeling and storage of medications according to the facility's policy and procedures (P&P) and/or manufacturer's specifications when: 1. One insulin vial with no vial flip -off cap (type of closure used for packing and sealing pharmaceutical products) was found with no open date in the medication refrigerator; 2. One insulin pen expired in the medication cart; 3. Medications were not properly labeled and stored in two of three inspected medication carts; a. Seven insulin pens had no open dates; b. Five Artificial Tears eye drop were unlabeled; c. One bottle of Brimonidine 0.2% Eye drops had no open date; d. One Albuterol Sulfate HFA Inhalation Aerosol had no label and identifier; 4. No temperature monitoring for two days in [DATE] for the medication refrigerator; 5. Medication Cart C was left unlocked; 6. One open bottle of mucus relief DM tablet had no open date in the medication storage room. These deficient practices had…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-02-13 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to follow their infection prevention and control policy and procedures when an uncovered nebulizer (a machine that turns liquid medicine into mist that is inhaled into the lungs) mouthpiece was found on Resident 30's bedside table. This failure had the potential for the resident to acquire an infection. Findings: During an observation on 2/9/25 at 9:34 a.m., an exposed nebulizer mouthpiece was found on Resident 30's bedside table. During a concurrent observation and interview with Licensed Vocational Nurse (LVN) D on 2/9/25 at 9: 41 a.m., LVN D confirmed the mouthpiece was exposed. LVN D stated it should be cleaned, washed, dried, and then placed inside the plastic bag because of infection control. During an interview with Infection Preventionist on 2/12/25 at 4:22 p.m., IP stated the nebulizer mouthpiece should be placed in a plastic bag and not left exposed. A review of the facility's policy and procedure (P&P) titled, Infection Prevention and Control Program, dated 09/18/2023, the P&P indicated An infection…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-02-13 · tag F0921 — failed to keep a safe, functional, sanitary building — isolated
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure residents' environment was maintained safe and sanitary when Resident 17's bedside table was damaged. This failure had the potential for injury, decreased self-esteem and the potential to affect Resident 17's psychosocial well-being. Findings: Review of Resident 17's clinical record indicated he was admitted to the facility on [DATE] with diagnoses that included Parkinsonism (a group of symptoms that affect movement, including slowness, stiffness, and shakiness), contracture left hand (shortening and hardening of muscles, tendons, and other tissue, often leading to deformity and rigidity of joints), epilepsy (nerve cell activity is disturbed in the brain causing seizures), major depressive disorder (mental health condition showing persistent low mood and loss of interest that significantly interfere with daily life), hemiplegia and hemiparesis of left side (partial or total paralysis), anxiety disorder (feeling of worry, anxiety or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-10-09 · tag F0804 — failed to serve food at safe, palatable temperature — isolated
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure food was palatable when brown rice was served undercooked for 18 Residents. This failure had the potential to harm the digestive tract (pathway for food to travel to the body) of residents and cause further health issues. Findings: During an interview with Resident 1 on 10/4/24 at 11:05 a.m., Resident 1 stated I don ' t like the food here. It ' s horrible. A lunch test tray conducted on 10/4/24 at 12:42 p.m. with Certified Dietary Manager (CDM). A regular diet tray was tested for temperature and palatability. The test tray plate included fish, brown rice, and beans. CDM agreed the brown rice was undercooked, and the texture was rough. CDM stated she usually tasted food prior to serving but today, she did not. During a concurrent observation and interview with Resident 2 on 10/4/24 at 12:53 p.m., Resident 2 was sitting on the bed with her lunch tray on the bedside table. Resident 2 ' s lunch tray consisted of string beans, brown rice and chicken with white sauce on top. Resident 2 stated the chicken was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-09-30 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide care and services in accordance with professional standards of practice for one of four sampled residents (Resident 1) when: 1. There were multiple days for which there was no documentation of treatment to Resident 1's right heel wound; and 2. There were multiple Weekly Summary Documentations (resident assessments done on a weekly basis) that were not accurately completed. Failure to provide treatments had the potential to result in worsening of Resident 1's right heel wound. Failure to accurately assess had the potential to compromise the facility's ability to plan care and provide interventions. Findings: 1. Review of Resident 1's medical record indicated he was admitted on [DATE] and had diagnoses including diabetes (disorder characterized by difficulty in blood sugar control and poor wound healing). Review of Resident 1's Change in Condition Evaluation, dated 5/7/24, indicated he had a deep tissue injury (DTI, pressure-related injury to the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-09-30 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure one of four sampled residents (Resident 2) received a medication as ordered. This failure had the potential to compromise the resident's health and well-being. Findings: Review of Resident 2's medical record indicated she was admitted on [DATE] and had diagnoses including dislocation of the left hip and fractures of the neck, forearm, spine, pelvis, and tibia (large bone in the lower leg). Review of Resident 2's Order Summary Report indicated she had a physician's order, dated 12/7/23, for Enoxaparin Sodium Injection Solution Prefilled Syringe (medication used to prevent blood clots) 40 milligrams per 0.4 milliliters (mg/ml, unit of dose measurement) inject 1 syringe subcutaneously (beneath the skin) every 12 hours to prevent deep vein thrombosis (DVT, a blood clot in a deep vein, usually in the legs). Review of Resident 2's medication administration record (MAR), dated 12/2023 and 1/2024, indicated she was scheduled to receive the above…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-09-23 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure the safety of one of two residents (Resident 1) when the Certified Nursing Assistant A (CNA A) did not provide appropriate physical assistance/support in accordance with Resident 1's needs and did not make sure the shower chair was close enough to Resident 1 during transfer from bed to shower chair. This failure put Resident 1's safety at risk. Findings: Review of Resident 1's medical record indicated diagnoses that included hemiplegia (paralysis of one side of the body) and hemiparesis (weakness of one side of the body), abnormal gait and mobility, and muscle weakness. Review of Resident 1's Fall Risk Assessment (FRA, an assessment to determine the likelihood of falling) dated 9/26/23 indicated he was unable to independently come to a standing position and had a score of 20 (a score of 20 means high risk for fall). Review of Resident 1's Minimum Data Set (MDS, a federally mandated resident assessment tool) dated 6/20/24 indicated he had impairment on one side of upper and lower extremities. He needed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-14 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review the facility failed to ensure a physician's decision to administer an antibiotic eye drop was ordered and carried out for one of two sampled residents (Resident 1). This failure had the potential to cause health complications to Resident 1. Findings: Review of Resident 1's Physician A's progress notes, dated 7/21/24 at 12 noon, indicated the patient complains of right upper lid swelling, and in the morning he has discharge. Impressions/plans: Right eye Blepharitis (inflammation, scaling, reddening and crusting of the eyelid). Order Cipro Opthalmic Gtt (drops). Review of Resident 1's record lacked documentation indicating the antibiotic was ordered and given. During an interview on 8/14/24 at 3:55 p.m., Physician A stated Resident 1's eye lid was inflamed and because the resident reported eye discharge he would have ordered an antibiotic. During an intervew on 8/14/24 at 4:25 p.m., the assistant director of nurses (ADON) who reviewed the record stated she did not find a physician's order for the eye antibiotic. Based on interview and record review…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-05-29 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure one allegation of abuse was reported to the California Department of Public Health (CDPH) within 24 hours for one sampled resident (Resident 1) when Resident 1 filed a grievance of an allegation of abuse on 1/27/24 but the facility did not report to CDPH until 2/2/24. This failure resulted in the delay of the abuse allegation investigation and had the potential to result in further abuse. Review of Resident 1's Face Sheet (document that contains a summary of personal and demographic information), indicated Resident 1 was admitted to the facility on [DATE] with a primary diagnosis of fracture (break in bone) of neck, unspecified, subsequent encounter. Face Sheet further indicated Resident 1 was self-responsible. Review of Resident 1's Discharge Summary from an acute care hospital, dated 1/26/24, indicated Resident 1 suffered a head on collision in a motor vehicle accident (MVA), she had chronic pain and required high doses of opiates (a substance…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-05-03 · tag F0745 — failed to provide medically-related social services — isolated
    Provide medically-related social services to help each resident achieve the highest possible quality of life.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to provide appropriate social services support following an abuse allegation for one of one resident (Resident 1). This failure had the potential to place Resident 1 at risk for psychosocial distress. Findings: An employee-to-resident abuse allegation investigation was conducted on 11/15/23. A record review of Resident 1's medical record, indicated there was no documented evidence indicating a social services assessment focused on Resident 1's psychosocial well-being was done after the abuse allegation. During an interview on 5/3/24 at 2:19 p.m. with the Director of Nursing (DON), the DON stated there should be 72 hours nursing monitoring every shift after an incident, and social services psychosocial follow up for 72 hours after the abuse allegation. The DON was not able to find any social services follow up notes for the incident. During a review of the facility's job description titled Social Services Director updated 10/2021, the job description indicated, DUTIES AND RESPONSIBILITIES 6. Assess residents upon admission,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-06-30 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to: 1. Ensure the kitchen's two-compartment sink had an air gap (physical space or separation between the drain pipe and the floor); and 2. Properly label residents' food that was brought in from outside the facility and stored in the resident refrigerator/freezer. These failures had the potential to result in food borne illness for 67 out of 68 residents. Findings: 1. During an observation and subsequent interview with the dietary manager (DM) and cook 1 (CK G) on 6/26/23 at 7:47 a.m., an air gap under the two-compartment sink was not visible. A metal mesh band was wrapped around the drain pipe at floor level. The DM and CK G stated they were not sure where the drain pipe ended. During an interview with the DM on 6/26/23 at 9:31 a.m., she stated the maintenance director told her there was no air gap for the two compartment sink. A review of the facility's policy and procedure (P&P) titled Air Gap, revised 11/2012, indicated indirect waste piping shall discharge into the building drainage system through an air…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2023-06-30 · tag F0908 — failed to keep essential equipment working — widespread
    Keep all essential equipment working safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review the facility failed to ensure equipment was maintained in good repair when the water heater for the kitchen dishwasher had been broken for over one month. This failure had the potential to result in food borne illness for 67 out of 68 residents. Findings: During a kitchen observation and concurrent interview with the Dietary Manager (DM) on 6/26/23 at 9:31 a.m., the DM stated the dishwasher was not reaching the proper water temperature. The DM further stated the dishwasher had not been in use since she started two weeks ago. Review of the Kitchen's Dishwasher Temperature/Sanitizer Record for the month of May 2023, revealed there were no entries for temperature and sanitizer. During an interview with the [NAME] President of Operations (VPO) on 6/26/23 at 3:17 p.m., he stated the water heater for the kitchen dishwasher broke. During an interview with the DM on 6/26/23 at 3:21 p.m., the DM confirmed the kitchen dishwasher had not been in use during the month of May 2023. 2022 Food Code Section 4-501.11 states that equipment must be…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-06-30 · tag F0558 — failed to accommodate residents' needs and preferences — pattern
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure: 1. The call button (device used by a resident to signal his or her need for assistance from professional staff) was within reach for two of 17 sampled residents (Residents 4 and 14) and one non-sampled resident (Resident 29); and 2. The call light (visual signal indicating a resident needs assistance) was answered in a timely manner for one of 17 sampled residents (Resident 7). These failures had the potential to negatively affect the residents' health, safety, and overall well-being. Findings: 1. During an observation on 6/26/23 at 8:43 a.m., Resident 29's call button was on the floor under the head of the bed, while Resident 29 was asleep in bed. During an observation and subsequent interview with the activities director (ACD) on 6/27/23 at 8:20 a.m., Resident 4 was lying in bed with the call button was tied to the side rail and hanging out of reach. The ACD confirmed the call button was not accessible to Resident 4. The ACD then untied the call button from the side rail and placed it where Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-06-30 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to develop and/or update the comprehensive person-centered care plan (a written plan that is a means of communicating and organizing the actions of a constantly changing nursing staff to provide direction for consistent care of the resident) for six of 17 sampled residents (Residents 7, 11, 50, 55, 57, and 68) when: 1. For Resident 7, the facility failed to create and implement a care plan for Enoxaparin Sodium injections (medication-a blood thinner) and a wound vac device (vacuum-assisted closure of a wound is a type of therapy to help wounds heal); 2. For Resident 11, the facility failed to create a baseline fall care plan and failed to update interventions on the fall care plan; 3. For Resident 50, the facility did not develop a care plan to address the use of side rails (device attached to the sides of the bed to act as a barrier or to help with movement in bed); 4. For Resident 55, the facility did not develop a care plan to address…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-06-30 · tag F0755 — failed to provide safe pharmacy services — pattern
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure controlled medications (those with high potential for abuse and addiction) were fully accounted when controlled medication use audit for 4 out of 4 sampled residents (Residents 8, 28, 48, and 328) did not reconcile. The medications were signed out of the Narcotic Record (an inventory sheet that keeps record of the usage of controlled medications) but not documented on the Medication Administration Records (MAR) to indicate they were given to the residents. The failure resulted in inaccurate accountability and had the potential for misuse or diversion (illegal distribution or abuse of prescription drugs or their use for purposes not intended by the prescriber) of controlled medications. Findings: The Narcotic Records for four random residents receiving PRN (as needed) controlled medications were requested for review during the survey. During an interview on 6/27/23 at 2:14 p.m., with Nurse Supervisor B (NS B), she stated whenever a resident requested a PRN controlled medication, the nurse needs to conduct an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-06-30 · tag F0758 — failed to limit and justify psychotropic drugs — pattern
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure one of 17 sampled residents (Resident 11) was free from unnecessary psychotropic medications (drugs that affect brain activities associated with mental processes and behaviors) when: 1. Resident 11 received paliperidone (an antipsychotic medication) at the daily dose of 6 milligrams (mg, unit of measurement), twice the ordered dose of 3 mg, for about three months; and 2. Resident 11 also received bupropion (medication for depression) without adequate indication. The failures resulted in excessive and unnecessary medications for the resident, which had the potential for increased risks associated with psychotropic medication use that include but not limited to sedation, falls, constipation, anxiety, agitation, abnormal involuntary movements, and memory loss. Findings: 1. A review of Resident 11's electronic clinical record indicated he was an elderly resident admitted to the facility with diagnoses including depression and schizophrenia (chronic, severe mental disorder that affects the way a person…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-06-30 · tag F0760 — failed to prevent significant medication errors — pattern
    Ensure that residents are free from significant medication errors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure one of 17 sampled residents (Resident 11) was free of a significant medication error when Resident 11 received daily dose of paliperidone (an antipsychotic medication) 6 milligrams (mg, unit of measurement), instead of 3 mg as ordered, for about three months. The failure posed a risk for adverse consequences related to the medication (such as sedation, falls, constipation, anxiety, agitation, abnormal involuntary movements, and memory loss) to the resident. Findings: A review of Resident 11's clinical record indicated he was an elderly resident admitted to the facility with diagnoses including depression and schizophrenia (chronic, severe mental disorder that affects the way a person thinks, acts, expresses emotions, perceives reality, and relates to others). A review of the 3/30/23 Minimum Data Set (MDS, a care area assessment and screening tool) indicated he had a BIMS score of 15 (Brief Interview for Mental Status, a test given by medical professionals that helps determine a patient's cognitive…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-06-30 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure the dignity of one of 68 residents (Resident 18) when a staff member was standing over the resident while helping her eat, instead of sitting down. This failure had the potential to have a negative effect on the resident's psychosocial well-being. Findings: Review of Resident 18's medical record indicated she was admitted with diagnoses which included chronic obstructive pulmonary disease (a group of diseases that cause airflow blockage and breathing-related problems), heart failure (a condition in which the heart is not able to pump blood as well as it should), Alzheimer's Disease (a brain disorder that gets worse over time), dementia (mental disorder caused by brain disease or injury), and dysphagia (difficulty swallowing foods or liquids). During an observation and subsequent interview with certified nursing assistant E (CNA E) on 6/30/23 at 12:57 p.m., CNA E was observed standing next to Resident 18's bed, which was raised to a high position, helping Resident 18 eat. When asked why she was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-06-30 · tag F0623 — isolated
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to notify the local long-term care Ombudsman (LTC Ombudsman, organization that routinely visits the facility and advocates on behalf of the residents) about hospital transfers for two of three residents (Residents 230 and 14). This failure had the potential to compromise the residents' admission, transfer, and discharge rights. Findings: 1. Review of Resident 230's medical record indicated she was admitted on [DATE] and had the diagnoses of fracture of shaft of right tibia (broken right leg), fracture of right patella (broken right knee cap), muscle weakness, and abnormalities of gait (manner of walking) and mobility. Review of Resident 230's Progress Notes, dated 10/22/22, indicated a right ankle x-ray showed that Resident 230 had an acute distal fibular fracture (broken ankle). The notes further indicated Resident 230 was transferred to the hospital. Further review of Resident 230's medical record indicated there was no documentation that the facility…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-06-30 · tag F0625 — isolated
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to notify one of three residents (Resident 14), or the resident representative, of the facility's bed hold policy duration when the resident was transferred to the hospital. This failure had the potential to result in Resident 14 not being able to return to the facility after a hospital stay. Findings: During a review of Resident 14's electronic medical record (record), it indicated Resident 14 was transferred to the general acute care hospital (GACH) on 5/7/23 for a fall; on 4/13/23 per resident request; on 3/28/23 for twitching and blood in his urine; and on 3/13/23 for increased temperature. During the review of Resident 14's record, there was no documentation of Resident 14 or his representative receiving, in writing, the duration of the facility's bed hold policy. During an interview with the health information director (HID) on 6/29/23 at 2:44 p.m., she stated she did not have any notices to the Ombudsman nor any documentation of bed-hold information being given for Resident 14's transfers on 5/7/23, 4/13/23, 3/28/23,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-06-30 · tag F0685 — isolated
    Assist a resident in gaining access to vision and hearing services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure: 1. One of five sampled residents (Resident 4) had and was wearing his hearing aids (small devices placed in the ear to amplify sound); and 2. An ophthalmologist (eye doctor) order for eye drops and reading glasses was carried out in a timely manner for one of five residents (Resident 11). These failures had the potential to compromise the residents' health, ability to relate to others, and psychosocial well-being. Findings: 1. Resident 4 was admitted to the facility with diagnoses which included cognitive communication deficit. During an observation on 6/27/23 at 8:31 a.m., Resident 4 was very hard of hearing. She kept asking the surveyor to repeat questions. During an interview with registered nurse C (RN C) on 6/27/23 at 8:42 a.m., she stated she did not know if Resident 4 had hearing aids. During a review of Resident 4's electronic record (record) on 6/28/23 at 9:05 a.m., there was a new physician order, dated 6/28/23 @ 0800 (8:00 a.m.), for hearing aids to both ears. During an interview with the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-06-30 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure the wound vac (vacuum-assisted closure of a wound is a type of therapy to help wounds heal) was set up according to the physician orders for one of 17 sampled resident (Resident 7). This failure had the potential to result in delayed wound healing and worsening of Resident 7's stage 4 pressure ulcer (a deep wound reaching the muscles, ligaments, or bones). Findings: During a review of Resident 7's medical record dated 5/18/23, the medical record indicated multiple diagnoses including endocarditis (infection of the inner lining of the heart), pressure ulcer of the sacral region (skin injury near the lower back and spine) stage 4, absence of left leg below the knee, and anxiety disorder (a condition in which a person has excessive worry and feelings of fear, dread, and uneasiness). During a concurrent observation and interview with the assistant director of nursing (ADON) on 6/28/23 at 8:36 a.m., in Resident 7's room, the wound vac was turned off, and the ADON was observed turning the wound vac on. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-06-30 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to follow physician's orders for three of six sampled residents (Residents 8, 30, and 52) when: 1. For Resident 8, the facility did not provide restorative nursing assistant (RNA, an exercise program) treatments as ordered; 2. For Resident 30, the facility did not apply splints (device used to maintain the position of a body part) as ordered; and 3. For Resident 52, the facility did not provide RNA treatments as ordered. These failures had the potential to cause declines in the residents' functional abilities. Findings: 1. Review of Resident 8's medical record indicated she was admitted on [DATE] and had the diagnosis of quadriplegia (inability to move both arms and both legs). Review of Resident 8's Minimum Data Set (MDS, an assessment tool), dated 4/19/23, indicated she had a brief interview for mental status (BIMS) score of 14 (a score of 13 to 15 indicates the resident is cognitively intact). Review of Resident 8's Order Summary Report…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-06-30 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to use a Hoyer lift (a mechanical device used for resident transfers) when transferring one of 11 residents (Resident 230). This failure resulted in Resident 230's second fall in the facility. Findings: Review of Resident 230's medical record indicated she was admitted on [DATE] and had the diagnoses of fracture of shaft of right tibia (broken right leg), fracture of right patella (broken right knee cap), muscle weakness, and abnormalities of gait (manner of walking) and mobility. Review of Resident 230's Fall Scene Investigation Report, dated 10/9/22, indicated two certified nursing assistants (CNAs) were transferring Resident 230 from bed to wheelchair. The CNAs lost their grip and they assisted the resident to the ground. Item number 25 on the Fall Scene Investigation Report indicated, Describe initial interventions to prevent future falls. The person who filled out the report typed Hoyer in response to this. Review of Resident 230's Fall Scene…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-06-30 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to administer oxygen in accordance with their policy for one of 17 sampled residents (Resident 55) when: 1. Resident 55's nasal cannula (NC, flexible tubing inserted into the nostrils and attached to an oxygen source) was outdated; and 2. There was no Oxygen in Use sign displayed at the entrance of Resident 55's room. These failures had the potential to compromise the resident's health and safety. Findings: Review of Resident 55's medical record indicated she was admitted on [DATE] and had the diagnosis of shortness of breath. Review of Resident 55's Order Summary Report indicated she had a physician's order, dated 6/5/23, to administer oxygen at two to four liters (oxygen flow rate) via NC for shortness of breath. During an observation on 6/26/23 at 10:00 a.m., Resident 55 was in her room receiving oxygen via NC. The NC was dated 6/16/23 (10 days prior to this observation). There was no Oxygen in Use sign displayed at the entrance of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-06-30 · tag F0700 — isolated
    Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure the assessments related to the use of side rails (device attached to the sides of the bed to act as a barrier or to help with movement in bed) were completed and accurate for two of 17 sampled residents (Resident 11 and Resident 50). This failure had the potential to increase the risk for injury to the residents. Findings: 1. Review of Resident 11's medical record indicated he was originally admitted on [DATE] with multiple diagnoses including heart failure (heart does not pump enough blood for the body's needs), diabetes (elevated blood sugar), and schizophrenia (a serious mental disorder in which people interpret reality abnormally). During an observation 6/27/23 at 11:45 a.m., in Resident 11's room, there were two side rails on the top half of the bed. Resident 11 was sitting in his wheelchair next to the bed. During an interview and record review on 6/27/23 at 11:56 a.m. with the Minimum Data Set Coordinator (MDSC), Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-06-30 · tag F0740 — failed to provide behavioral / mental-health care — isolated
    Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure one of six sampled residents (Resident 55) was seen by a mental health professional when requested. This failure had the potential to compromise the resident's mental, emotional, and psychosocial well-being. Findings: Review of Resident 55's medical record indicated she was admitted on [DATE] and had the diagnosis of major depressive disorder (a mood disorder that causes persistent feelings of sadness and loss of interest). Review of Resident 55's Minimum Data Set (MDS, an assessment tool), dated 5/10/23, indicated she had a brief interview for mental status (BIMS) score of 15 (a score of 13 to 15 indicates the resident is cognitively intact). Review of Resident 55's Order Summary Report indicated she had a physician's order, dated 5/10/23, to Refer to [mental health professional] prn [as needed]. During an interview with Resident 55 on 6/26/23 at 10:00 a.m., she stated she asked the social services director (SSD) if she could see someone for a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-06-30 · tag F0756 — failed to review each resident's drug regimen — isolated
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the Consultant Pharmacist (CP) failed to identify and report irregularities to the facility related to medication regimen review (MRR); and the facility failed to carry out the CP's recommendation, for two of 17 sampled residents (Residents 11 and 50) and for Resident 27. These failures resulted in medication interactions, inadequate indication for use, and inadequate monitoring for the residents which had the potential to compromise their health. Findings: 1. During the medication administration observation with Registered Nurse C (RN C) on 6/26/23 at 10:03 a.m., she was observed administering 11 medications to Resident 27. The medications included a tablet of iron (ferrous) sulfate (to treat iron deficiency anemia) 325 milligrams (mg, unit of measurement) and a tablet of calcium carbonate plus vitamin D 600 mg- 400 mg (a supplement). A review of Resident 27's physician's orders indicated the following: - Ferrous sulfate 325 mg, give 1 tablet by mouth one time a day for supplement, dated 1/16/19. It was scheduled to be…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-06-30 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility had a medication error rate of 8.11% when three medication errors occurred out of 37 opportunities during the medication administration observation for two out of nine residents (Resident 27 and 34). Resident 34 received the wrong strength of an eye drop medication; and Resident 27 received two medications not in accordance with the physician's order and/or accepted professional standards of practice. These failures had the potential for the residents not receiving the full therapeutic effect of medications, or adverse affects, compromising the residents' health. Findings: 1. During a medication administration observation with Licensed Vocational Nurse A (LVN A) on 6/26/23 at 8:40 a.m., she was observed preparing an eye medication, brimonidine ophthalmic solution (medication for glaucoma - group of eye conditions that damage the optic nerve) 0.15% for Resident 34. On 6/26/23 at 8:48 a.m., at Resident 34's bedside, LVN A was observed instilling 1…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-06-30 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure insulin pens and other medications were properly labeled as in accordance with the facility policy and procedures (P&P) and/or accepted professional standards; expired medications were removed from active stock; and the medication refrigerator temperature was monitored every day. The failure had the potential for mix-up errors; or for residents given expired medications. Also, unmonitored temperature could lead to loss of stability and efficacy of medications, which could lead to ineffective medications for the residents. Findings: 1. During a visit to the medication room with the Assistant Director of Nursing (ADON) on 6/26/23 at 10:51 a.m., the medication refrigerator was identified. It contained a bottle of lorazepam (a controlled medication to treat anxiety or agitation) oral concentrate, numerous insulin (medication to lower blood sugar) vials and pre-filled pens, several bags of intravenous antibiotics (to treat infections), several types of eye drops, several Aplisol solution (used in the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-06-30 · tag F0925 — failed to control pests — isolated
    Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to ensure proper pest control in the kitchen, when two flying insects were observed near freezer #2 and the coffee maker. This failure had the potential to result in the spread of food borne illness to 67 out of 68 residents. Findings: During an observation and subsequent interview with the Dietary Manager (DM) in the food preparation area of the kitchen on 6/29/23 at 1:58 p.m., two small insects were observed flying around near freezer #2 and the coffee machine. The DM acknowledged the two flying insects. During an interview and subsequent observation with the DM on 6/30/23 at 8:59 a.m., the DM stated the facility would be replacing bulbs in the bug lights. One bug light in the food preparation area of the kitchen was observed not working. The DM stated she would ask maintenance to put a second bug light in the food preparation area of kitchen. During an interview with the Maintenance Director (MNT) on 6/30/23 at 9:28 a.m., he stated he was going to get more bulbs today, and that he would add another bug light in the food…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2019-05-03 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and record review, the facility failed to ensure sanitary conditions were maintained in food services when: 1. there was ice build-up in one of two freezers 2. two bananas with brown spots were found inside the refrigerator 3. two plate warmers had dark brown and black substances 4. there was no air gap in the two compartment sink 5. there was no air gap in the dishwasher 6. there was an undated bag of cookies 7. there was a dented can of pineapple and a dented can of tuna These failures had the potential to result in cross contamination and cause food borne illness (illness caused by food or water contaminated bacteria, viruses, parasite, or toxins). Findings: 1. During a kitchen observation and concurrent interview with the dietary manager (DM) on 5/1/19 at 7:50 a.m., there was an ice build-up in the freezer. The DM stated the freezer gasket should have been fixed and there should not be ice build-up in the freezer. 2. During an observation and concurrent interview with the DM on 5/1/19 at 7:53 a.m., there were two bananas with brown spots. The DM…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-05-03 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to ensure need was accommodated for one of three sampled residents (Resident 66) when the certified nursing assistant (CNA) did not provide her shower as scheduled. This failure had the potential to negatively affect the resident's physical and psychosocial well-being. Findings: Review of Resident 66's clinical record indicated she had diagnoses including diabetes (increase in blood sugar), hypertension (increase in blood pressure), abnormal gait and mobility, and muscle weakness. Her Minimum Data Set (MDS, an assessment tool) dated 3/26/2019, indicated the resident could make decisions, required assistance with bed mobility, transfer, dressing, toileting, personal hygiene, and bathing, During an interview with Resident 66 on 5/1/19 at 10:10 a.m., she stated she did not get her shower as scheduled. Resident 66 also stated she did not feel good and preferred to have a shower. During a record review and concurrent interview with certified nursing assistant I (CNA I) on 5/3/19 at 9:28 a.m., she stated she was the assigned CNA…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-05-03 · tag F0644 — isolated
    Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and record review, the facility failed to re-evaluate the PASRR (pre-admission screening and resident review, a federal requirement to help ensure individuals are not inappropriately placed in nursing homes for long term care) for one of four residents (Resident 2) when Resident 2 had a qualifying diagnosis of dementia (a group of conditions characterized by impairment of at least two brain functions, such as memory loss and judgment). This failure had the potential to put the resident at risk for not receiving appropriate care and services. Findings: Review of Resident 2's clinical record indicated she had diagnoses including epilepsy (a disorder in which nerve cell activity in the brain is disturbed causing seizures), bipolar disorder (a mental condition), and dementia (a chronic or persistent disorder of the mental processes caused by brain disease or injury and marked by memory disorders, personality changes, and impaired reasoning). During an interview with the social services director (SSD) on 5/2/19 at 9:08 a.m., she stated she is responsible for completing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-05-03 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to develop and/or implement care plans for four of 17 sampled residents (Residents 35, 39, 66, and 271) when: 1. For Resident 35, the facility did not develop care plans to address the use of Duloxetine (medication used to treat depression), Zolpidem (medication used to treat sleeping difficulty) and Heparin (blood thinner); 2. For Resident 39, the facility did not develop a care plan to address the use of Buspar (medication used to treat depression); 3. For Resident 66, the facility did not develop a care plan to address the use of Trazodone Hydrochloride (medication used to treat depression); and 4. For Resident 271, the facility did not develop a care plan when the resident acquired a blister (a pocket of body fluid [serum, blood, or pus] within the upper layers of the skin) on his left heel. These failures had the potential to result in the residents not receiving the care and services necessary to maintain their health, safety and well-being.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-05-03 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to provide assistance for one of 17 residents (Resident 26) with activities of daily living (ADLs, activities such as grooming, hand washing, bathing, eating) when nursing staff did not clean Resident 26's hands and fingernails. This failure had the potential to spread infection to the resident. Findings: Review of Resident 26's clinical record indicated Resident 26 was readmitted to the facility on [DATE] with diagnoses including hemiplegia (paralysis [the loss of the ability to move or sometimes feel parts or most of the body] on one side of the body) hemiparesis (muscle weakness or partial paralysis on one side of the body), muscle weakness, and aphasia (a language disorder that affects a person's ability to communicate) following a cerebrovascular accident (CVA or stroke, damage to the brain from interruption of its blood supply). During an observation on 5/1/19 at 8:07 a.m., Resident 26 was sitting up on his bed and eating his breakfast…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-05-03 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide services according to professional standards of practice for four residents (Residents 15, 48, 67, and 72) when: 1. For Resident 15, the licensed nurse did not wait at least five minutes between eye drop administrations; 2. For Resident 48, the facility did not obtain a physician's order to transfer her to the acute hospital; 3. For Resident 67, the facility did not list all of his allergies in the clinical record; also for Resident 67, the facility administered oxygen without a physician's orde and 4. For Resident 72, the facility did not notify the physician when Resident 72 was transferred to the acute hospital. These failures had the potential to negatively affect the residents' health, safety, and well-being. Findings: 1. During a medication pass observation on 5/1/19 at 4:00 p.m., licensed vocational nurse B (LVN B) prepared two eye drops for Resident 15. LVN B administered dorzolamide (eye drops to reduce eye pressure)…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-05-03 · tag F0688 — failed to keep residents mobile / prevent decline — isolated
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY 2. Review of Resident 32's clinical record indicated she was admitted on [DATE] with diagnoses including peripheral neuropathy (weakness, numbness and pain in the hands and feet caused by nerve damage), encephalopathy (disease that affects brain function), and difficulty in walking. Review of Resident 32's physician's order, dated 1/11/19, indicated she was to receive RNA treatments consisting of omnicycle, shoulder and elbow exercises, sitting on the edge of the bed and on the wheelchair, and standing with a walker. Review of Resident 32's document Rehabilitation and Restorative Nursing Program, dated 1/8/19, indicated she was to receive the above RNA treatments five times a week, Monday through Friday. Resident 32's RNA treatment record was reviewed on 5/3/19. Review of the record indicated from 1/11/19 to 5/2/19, the RNA documentation was left blank 20 times. During an interview with the MDS RN on 5/3/19 at 8:05 a.m., she stated a blank RNA documentation meant the treatments were not done. During an interview…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-05-03 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to provide adequate supervision for one of four sampled residents (Resident 61) when the facility failed to develop and implement care plan interventions to prevent falls. These failures had the potential to result to an injury to Resident 61 from falls. Findings: Review of Resident 61's clinical record indicated he had diagnoses including history of falling, Parkinson's disease (disease affects your brain and body movement), muscle weakness, dementia (memory problems), and cognitive communication deficit (problem in communication). Review of Resident 61's Minimum Data Set (MDS, an assessment tool) dated 4/11/2018, indicated Resident 61 was cognitively impaired (memory problem). He required staff assistance for bed mobility, transfer, dressing, eating, toileting, personal hygiene, and bathing. He was also impaired in both lower extremities. Review of Resident 61's Fall Risk assessment dated [DATE], indicated he had a score of 26 which…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-05-03 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to implement a bowel and bladder training program for two of five sampled residents (Residents 66 and 5) who were assessed to be a candidate for bowel and bladder training (programs to train the bowels and bladder to control incontinence). This failure had the potential to cause the resident to decline in bowel and bladder control. Findings: 1. Review of Resident 66's clinical record indicated she was admitted [DATE] with diagnoses including diabetes (increase in blood sugar), hypertension (increase in blood pressure), abnormal gait and mobility, and muscle weakness. Her Minimum Data Set (MDS, an assessment tool) dated 3/26/2019, indicated the resident could make decisions, required assistance with bed mobility, transfer, dressing, toileting, personal hygiene, and bathing. MDS also indicated Resident 66 was frequently incontinent of her bowel and bladder. Review of Resident 66's bowel and bladder program screening dated 3/19/19, indicated Resident 66 was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2019-05-03 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure three of 17 sampled residents (Residents 35, 2, and 66) were free from unnecessary psychotropic medications (medications capable of affecting the mind, emotions and behavior) when: 1. For Resident 35, gradual dose reduction (GDR, stepwise tapering of a dose to determine if symptoms, conditions, or risks can be managed by a lower dose or if the medication can be discontinued) was not attempted by the facility for zolpidem (hypnotic medication); 2. For Resident 2, the side effects of anti-depressant medication (trazodone) were not accurately assessed and monitored; and 3. For Resident 66, the indication for use of trazodone did not include a specific target behavior. These failures put the residents at risk for experiencing adverse medication side effects and receiving psychotropic medication without the appropriate indication. Findings: 1. Review of Resident 35's clinical record indicated she was admitted on [DATE] and with diagnoses including…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2019-05-03 · tag F0849 — isolated
    Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure two of three sampled residents (Residents 9 and 52) were provided with appropriate care and/or services under hospice care (provides medical services, emotional support, and spiritual resources for people who are in the last stages of a terminal illness) and ensuring coordination of care between the facility and the hospice agency when: 1. For Resident 9, the facility did not have hospice nursing visit notes readily available in the resident's medical record. Also, the facility did not involve the hospice nurse during their multidisciplinary care conference . 2. For Resident 52, the facility did not complete an individualized hospice care plan and the hospice nurse was not included in the multidisciplinary care conference. Findings: 1. Review of Resident 9's clinical record indicated she was admitted to hospice care on 10/12/18. Review of the Visit Note Report indicated a visit date on 4/18/19 and 4/19/19. Both of these reports were received by…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Part of a chain

This home belongs to WINDSOR — 22 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 4 of 52.4+1.6 vs chain
Health inspection 3 of 52.0+1.0 vs chain
Staffing 3 of 53.0≈ chain avg
Quality measures 5 of 54.1+0.9 vs chain
The other 21 homes this chain runs (chain average 2.4★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
ANTELOPE REALTY HOLDINGS I, LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 07/29/2024
WINDSOR NORCAL 13 HOLDINGS LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 01/04/2007
ANTELOPE HOLDINGS I, LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTERESTNO PERCENTAGE PROVIDEDsince 06/30/2023
ROBIN, AARONIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST; CORPORATE OFFICERNO PERCENTAGE PROVIDEDsince 06/30/2023
TRESS, AVROHOMIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST; CORPORATE OFFICERNO PERCENTAGE PROVIDEDsince 06/30/2023
NEWGEN ADMINISTRATIVE SERVICES, LLCOrganizationOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 03/24/2025
CUMMINGS, DANIELIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 05/20/2024
MAGANA, JUANIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 02/01/2025
SHAW, PAMELAIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 06/30/2023
NEWGEN LLCOrganizationADP OF THE SNFsince 06/30/2023

CMS files one row per role, so the 16 rows in the source record cover these 10 parties — each is shown once here with every role it holds. Nothing is omitted.

5 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$10.1M
Net patient revenuemost recent cost report
-11.7%
Operating marginrevenue minus expenses
$138K
Related-party expense1% of expenses
Who pays — share of resident-days
Medicaid 70%Medicare 9%Other / private 22%

This home reported $138K paid to related parties (affiliated landlords or management companies) in its most recent cost report. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$460per resident / day
operating cost
$13,988per month
≈ monthly operating cost
$412per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in CA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the California Medicaid page.

Typical monthly cost in California
$12,167/mo
Nursing home (semi-private)
$15,178/mo
Nursing home (private)
$7,000/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 055962. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-02-13, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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