No sales calls · nothing personal collected unless you ask us to · no facility pays to be here
Text size
Contrast

South Coast Post Acute

1030 W Warner Ave, Santa Ana, CA 92707 · For profit - Limited Liability company · 255 certified beds · (714) 546-6450 Medicare & Medicaid certified

Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Flagged for abuseBehavioral-health or dementia-care citation — no harm found (F0758)
Insights

This home has serious findings on its record. Read them closely before you consider it.

In its favor
  • no federal fines or payment denials on record
  • a high payroll-based staffing rating (4/5)
  • lower-than-typical staff turnover (24% vs 45% nationally) — better care continuity
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • CMS has flagged it for abuse
  • it has an abuse, neglect, or exploitation citation (F0600), cited Jun 2026
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • a high number of inspection citations overall (96) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • its payroll- and facility-reported staffing and quality-measure scores sit well above its independent inspection score
  • its independent health-inspection rating is low (2/5)

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

2/5
CMS overall
2 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 4 of 5
Quality measuresSelf-reported by the facility 4 of 5

Worth a closer look. This home's staffing and quality-measure ratings run 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself, and staffing on its payroll (PBJ) submissions — so a gap this large is worth reading the inspection record for.

Location & what’s nearby

Hospital
1/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
1329 W Warner Ave · (714) 444-0044 · Call to confirm hours
Pharmacy
1155 W Central Ave · (714) 241-8828 · Call to confirm hours
Grocery
2327 S Bristol St · (657) 212-5444 · Call to confirm hours
Park
(714) 571-4200 · Typically dawn to dusk
Place of worship
2030 S Flower St · (714) 540-9474

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 4 of 5
Long-stay residentspeople who live here 5 of 5
Short-stay residentsrehab / post-hospital 4 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 2 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating2★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased1.4%10.2%15.4%better
Long-stay residents who lose too much weight4.7%4.0%5.4%better
Long-stay residents with a catheter left in their bladder0.2%0.8%0.9%better
Long-stay residents with a urinary tract infection0.5%1.2%2.0%better
Long-stay residents with depressive symptoms3.8%7.3%6.5%better
Long-stay residents who were physically restrained0.0%0.4%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury0.1%1.6%3.3%better than state — see note marked double-dagger below the table
Long-stay residents whose ability to walk worsened0.8%9.8%16.1%better
Long-stay residents on antianxiety or hypnotic medication19.0%13.7%18.9%typical
Long-stay residents given the seasonal flu vaccine99.6%98.2%95.3%typical
Long-stay residents with pressure ulcers1.9%4.3%4.7%better
Long-stay residents with worsening bladder/bowel control4.2%10.2%21.2%better than state — see note marked double-dagger below the table
Long-stay residents who got an antipsychotic medication — see the note below the table29.2%12.0%17.1%worse
Short-stay residents who newly got an antipsychotic medication2.1%1.5%1.4%worse
Short-stay residents given the seasonal flu vaccine90.4%93.2%79.4%better
Short-stay residents rehospitalized after admission23.7%23.0%22.6%typical
Short-stay residents with an outpatient ER visit9.5%11.2%12.0%better
Long-stay hospitalizations per 1,000 resident days2.252.251.67worse
Long-stay outpatient ER visits per 1,000 resident days1.761.571.80typical

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

44.8% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 105 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

44.8%U.S. median 51.5%
Got home and stayed home
12.9%U.S. median 10.7%
Went back to hospital
65.4%U.S. median 56.6%
Met the expected recovery
0.19U.S. median 0.31
Therapy hours / resident / day
0.08hours / resident / day
Physical therapy
0.09hours / resident / day
Occupational therapy
0.02hours / resident / day
Speech therapy

Met the expected recovery: 65.4% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 52 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.19 therapist hours per resident per day in 2026Q1 — more than 20% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 47% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF44.8%CMS range 36.5–55.351.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF12.9%CMS range 9.0–17.710.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge65.4%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge65.4%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge63.5%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified98.1%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting97.0%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened0.0%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization7.5%CMS range 4.5–15.97.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.201.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.52
RN hours/ resident / day
1.02
LPN hours/ resident / day
1.97
Aide hours/ resident / day
3.51
Total nurse hours/ resident / day
0.43
RN hoursweekends
23.8%
Total nursing turnover
42.1%
RN turnover

How full it usually is: this home is certified for 255 beds and averages 240.8 residents a day — about 94% occupied, or roughly 14 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.51 hrs/resident/day is at or above the 3.48-hour benchmark and RN staffing of 0.52 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.97 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 3.21 hrs/resident/day on weekends vs 3.63 on weekdays — 12% thinner on weekends. RN hours go from 0.55 to 0.43 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 24% is below the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

15
deficiencies at the latest standard inspection (2025-02-28)
33
at the previous standard inspection (2023-12-21)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

96 citations, most serious first. The 10 most serious are shown; the remaining 86 are one tap away and print in full.

  • Potential for harm · Dcited before2026-06-17 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility P&P review, the facility failed to protect the residents' right to be free from physical abuse from other residents, for two of six residents (Residents 1 and 4) reviewed for abuse. * Resident 1 was in the hallway speaking with staff when Resident 2 approached and punched Resident 1 on the left cheek, causing a cut to Resident 1's left cheek. * Resident 4 was struck on the head by Resident 3. MHW 1 stated he witnessed the physical altercation involving Residents 3 and 4. These failures to prevent physical abuse had the potential to result in serious injury and/or psychosocial harm to the residents. Findings: Review of the facility's P&P titled Abuse Prohibition dated 2/23/21, showed the facility prohibits abuse for all the residents. Abuse is defined as the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, injury, or mental anguish. Willful, as used in this definition of abuse, means the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-06-10 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, facility document review, and facility P&P review, the facility failed to ensure the appropriate infection control practices designed to provide the safe and sanitary environment were implemented for two of seven sampled residents (Residents 5 and 6). * The facility failed to ensure CNA 1 performed proper hand hygiene and handling of clean linens when providing care for Resident 5. * The facility failed to ensure LVN 1 performed disinfection of the call light after picking it up from the floor before placing it on Resident 6's lap. In addition, proper hand hygiene must be performed by LVN 1 after handling the call light from the floor. These failures posed the risk for transmission of disease-causing microorganisms and infections.Findings: Review of the facility's P&P titled Standard Precaution Infection Control (undated) showed the following:- hand hygiene is performed with alcohol-based hand rub (ABHR) or soap and water before and after contact with the resident, performing an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-06-04 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to protect the resident's right to be free from physical abuse for one of six sampled residents (Resident 3). * Resident 4 pushed and kicked Resident 3 in the abdomen, causing Resident 3 to experience pain and fall to the floor. This failure resulted in Resident 3 experiencing physical pain and potential for psychosocial harm.Findings: Review of the facility's P&P titled Abuse Prohibition Policy and Procedure revised 2/23/21, showed the facility prohibit abuse, mistreatment, neglect, misappropriation of resident property, and exploitation for all residents. This includes, but is not limited to, freedom from corporal punishment, involuntary seclusion, and any physical or chemical restraint not required to treat the patient's medical symptoms. The facility will implement an abuse prohibition program through prevention of occurrences and identification of possible incidents or allegations which need investigation.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-06-04 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to ensure the comprehensive care plan was developed and implemented to reflect the individual care needs for one of six sampled residents (Residents 4). * The facility failed to develop a care plan problem to address Resident 4's childlike behavior, horseplaying and poor boundaries. This failure had the potential for the resident to not be provided with appropriate, consistent, and individualized care.Findings: Review of Resident 4's medical record was initiated on 6/3/26. Resident 4 was admitted on [DATE], and was readmitted on [DATE]. Review of Resident 4's MDS assessment dated [DATE], showed the resident's BIMS score was 15, indicating the resident had functional cognition. Review of Resident 4's Behavior Progress Note dated 5/7/26, showed at 1450 hours, resident got easily upset and agitated due to not being able to go to the store. Resident 4 had multiple red cards due to horse playing and poor boundaries.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-10-29 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to develop a care plan for two of three sampled residents (Residents 1 and 2). * The facility failed to develop a care plan for Resident 1's sexual and physical abuse allegations. * The facility failed to develop a care plan for Resident 2 allegedly hitting another resident. These failures had the potential to negatively impact the residents care. Findings: Review of facility's P&P titled Care Plan Comprehensive effective 8/25/21, showed an individualized comprehensive care plan includes measurable objectives and timetables to meet the resident's medical, physical, mental and psychosocial needs shall be developed for each resident. The facility's IDT, in coordination with the resident and/or his/her family or representative, must develop and implement a comprehensive person-centered care plan for each resident, that includes measurable objectives and timeframes to meet a resident's medical, physical, and mental…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-24 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, facility document review, and facility P&P review, the facility failed to ensure the abuse allegations were thoroughly investigated for two of five sampled residents (Residents 1 and 3). * The facility failed to conduct a thorough investigation for Resident 1's abuse allegation against Resident 2 when the resident's roommate was not interviewed regarding the incident. * The facility failed to conduct a thorough investigation for Resident 3's abuse allegation against Resident 4 when witnesses were not interviewed regarding the incident. These failures had the potential for the residents to be vulnerable for further abuse, mistreatment, and injury.Findings: Review of the facility's P&P titled Abuse Prohibition Policy and Procedure dated 2/23/21, showed health care centers prohibit abuse, mistreatment, neglect, misappropriation of resident property, and exploitation for all residents. The Process section showed investigation will be thoroughly documented. Ensure that…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-08-07 · tag F0627 — isolated
    Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, facility document review, and facility P&P review, the facility failed to ensure a safe and coordinated discharge for one of four sampled residents (Resident 1). * The facility initiated a Discharge AMA (Against Medical Advice) when Resident 1 returned to the facility after being out on pass (on the same day) without a planned place to stay. In addition, Resident 1's Out on Pass Log was incomplete. This failure had the potential to result in an unsafe discharge when Resident 1 experienced a panic attack and was transported to the emergency room. Findings: Review of the facility's P&P titled Discharge AMA dated 3/2022 showed the following:AMA discharges will be processed in accordance with the Resident's/resident representative's request to arrange for a safe and appropriate discharge. Documentation will be completed as applicable. Referral to Adult Protective Services will be made when appropriate.Efforts would be made to make referrals to community resources and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-07-15 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility P&P review, the facility failed ensure the residents were free from the abuse for two of five sampled residents (Resident 4 and 5). This failures resulted in Residents 4 and 5 having a physical altercation, which had the potential to negatively impact the residents' well-being. Findings: Review of the facility's P&P titled Abuse Prohibition effective 2/23/21, showed the program facility staff will do everything in their control to prevent occurrences of abuse. Prevention tactics include understanding behavior symptoms of residents that may increase the risk of abuse and how to respond, and identifying, correcting and intervening in situations in which abuse is more likely to occur. Review of the facility's Conclusion Letters to CDPH dated 6/26/25, showed on 6/24/25 around 1030 hours, an unwitnessed altercation between Residents 4 and 5 occurred in their shared room. Both residents alleged they were hit first and they hit their roommate in the face in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-06 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review,facility document review, and facility P&P review, the facility failed to ensure one of 10 sampled residents (Resident 8) was free from abuse. * Resident 8 accidently bumped into Resident 7. In response, Resident 7 got upset and pushed Resident 8 into the wall, causing an abrasion to Resident 8's forehead and a laceration to Resident 8's left eyelid. This failure resulted in Resident 8 sustaining multiple injuries as a result of the altercation, which had the potential to negatively impact the resident's well-being. Findings: Review of the facility's P&P titled Abuse Prohibition Policy and Procedure dated 2/23/21, showed the following: 1. Abuse is defined as the willful infliction of injury, unreasonable confinement, intimidation, punishment with resulting physical harm injury, or mental anguish. 2. Actions to prevent abuse, neglect, exploitation, or mistreatment, including injuries of unknown source and misappropriation of resident property, will include:…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-06-06 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, facility document review, and facility P&P review, the facility failed to ensure the reporting of a reasonable suspicion of a crime was completed in a timely manner for four of 10 sampled residents (Residents 1, 2, 7, and 8). * The facility failed to ensure Resident 1's physical abuse allegation by MHW 1 was reported timely to the CDPH L&C Program and local law enforcement agency. * The facility failed to ensure Resident 2's verbal abuse allegation by MHW 5 was reported timely to the CDPH L&C Program and local law enforcement agency. * The facility failed to report a resident-to-resident altercation of physical abuse when Resident 7 admitted to assaulting Resident 8 on two different occasions. These failures had the potential for abuse and injury of unknown origin allegations to go unreported and uninvestigated timely. Findings: Review of the facility's P&P titled Abuse Prohibition Policy and Procedure dated 2/23/21, showed upon receiving information concerning a report…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
Show the remaining 86 citations
  • Potential for harm · Dcited before2025-06-06 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, facility document review, and facility P&P review, the facility failed to implement their P&P for abuse investigation for four of 10 sampled residents (Residents 1, 2, 7, and 8). * The facility failed to immediately remove MHW 1 from duty pending an abuse investigation for Resident 1. * The facility failed to conduct a thorough investigation for Resident 1's abuse allegation against MHW 1 when the resident witnesses were not interviewed regarding the incident. * The facility failed to begin an investigation within two hours following Resident 2's verbal abuse allegation against MHW 5. * The facility failed to implement their P&P to conduct a thorough investigation when Residents 7 and 8 verbalized Resident 7 assaulted Resident 8 on two different occasions. Additionally, the facility failed to separate the residents until the investigation was completed. These failures had the potential for the abuse allegation going unreported and uninvestigated. Findings: Review of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-06 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility P&P review, the facility failed to ensure the comprehensive care plans were developed and revised for three of 10 residents (Residents 4, 6, and 8). * The facility failed to revise a plan of care for Resident 4's bilateral floor mats for fall prevention. * The facility failed to develop a plan of care for Resident 6's weight loss. * The facility failed to develop the plan of care for Resident 8's facial abrasion following an injury after a physical altercation occurred. These failures had the potential to place the residents at risk of their care needs not being met. Findings: Review of the facility's P&P titled Care Plan Comprehensive dated 8/25/21, showed the following: 1. Assessments of residents are ongoing and care plans are reviewed and revised as information about the resident's condition change; 2. the interdisciplinary team is responsible for evaluation and updating the care plans: a. when there has been a significant change in the resident's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-06-06 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to prevent Resident 1 from injury. * The facility failed ensure Resident 1 was free from injury during the facility's de-escalation process. This failure resulted in Resident 1 sustaining facial and neck bruising, which had the potential to negatively impact the resident's well-being. Findings: Review of the facility's P&P titled Chapter 5- Why Restrain dated 9/2021 showed in every instance, the facility wants to use the least restrictive method to resolve the situation. Restraint is reserved to contain acute episodes of dangerous behavior. Manual restraint is placing of hands on an individual thereby restricting their ability to move. This can range from two staff members holding an individual's arm to four staff members holding a limb. It may include escorting a patient to a different location or can result in containment on the ground. Medical record review for Resident 1 was initiated on 5/30/25. Resident 1…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-02-28 · tag F0694 — pattern
    Provide for the safe, appropriate administration of IV fluids for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, and medical record review, the facility failed to provide the necessary care and services to maintain the intravenous accesses and properly provide IV care for three of three final sampled residents (Residents 184, 733, and 983) and one nonsampled resident (Resident 932). * The facility failed to ensure Resident 932's IV tubing was free from air bubbles prior to administration. * The facility failed to ensure Resident 184's midline (a long, thin, flexible tube inserted into a large vein in the upper arm used to deliver fluids and medications into the bloodstream) dressing was dated and labeled. In addition, the facility failed to ensure Resident 184's midline was maintained to prevent possible complications. * The facility failed to discontinue Resident 983's PIV line after the antibiotic therapy was completed. In addition, the facility failed to ensure there were physician's orders for the PIV maintenance. * The facility failed to ensure Resident 733's PIV site was dated and labeled. These…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-02-28 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, facility document review, and facility P&P review, the facility failed to ensure the food safety and sanitation guidelines were followed as evidenced by: * There were white pieces of plastic trash found on the floor, in the sink area of the pots and pans, and in the main food preparation hallway floor area. Additionally, a pair of gloves and dietary menu forms were found in clean serving areas. * The top clean surface of the soup machine had three unwashed cabbages, cooking mittens, two basins, and a cutting board. * Vegetables in a plastic bag fell onto the floor and was picked up and placed on the food cart by the Dietary Assistant Manager. * There were two fryers baskets with brown residue and a serving utensil used as a scooper was found with food residue. Additionally, a can opener had brownish orange residues. * The microwaves used by the residents in Stations 1, 2, 3, and 4 had food residues. * The Station 4 refrigerator had food residue and a dried brown liquid spill on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-02-28 · tag F0552 — isolated
    Ensure that residents are fully informed and understand their health status, care and treatments.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility P&P review, the facility failed to ensure the informed consents were obtained for the use of psychotropic medications for one of five final sampled residents (Resident 147) reviewed for informed consents (Resident 147). * There were no informal consents prior to administering olanzapine (antipsychotic medication), quetiapine (antipsychotic medication), and valproic acid (mood stabilizer medication) to Resident 147. This failure had the potential for the resident to be unaware of the risks associated with the medications which could have adverse side effects detrimental to the resident's well-being. Findings: Review of the facility's P&P titled Psychotropic Medication Use dated 6/2021 showed the following: - The informed consent will be obtained by the Prescriber prior to initiation of psychotropic medication; and - The facility shall verify informed consent prior to the administration of a psychotropic medication for a resident. Medical record review for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-02-28 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility P&P review, the facility failed to maintain a copy of an advance directive in the medical record for one of five final sampled residents (Resident 184) reviewed for advance directives. This failure had the potential for Resident 184's decisions regarding his healthcare and treatment options to not be honored. Findings: Review of the facility's P&P titled Advance Directive dated 3/23/22, showed at the time of admission, the admission Staff or designee will inquire about the existence of an Advance Directive. A copy of the Advance Directive is maintained as part of the resident's medical record. Further review of the P&P showed if the resident has an Advanced Directive, admission staff or designee will place a copy or scan of the Advanced Directive in the residence medical record and will notify the director of social services of the existence of the Advanced Directive. Medical record review for Resident 184 was initiated on 2/25/25. Resident 184 was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-02-28 · tag F0645 — isolated
    PASARR screening for Mental disorders or Intellectual Disabilities
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, facility document review, and facility P&P review, the facility failed to ensure the PASRR Level 1 (a federal requirement to help ensure that individuals are not inappropriately placed in nursing homes for long term care) assessment was coded accurately for two of four final sampled residents (Residents 132 and 147) reviewed for PASRR. This failure posed the risk of the residents not receiving specialized care and services appropriate for their condition. Findings: Review of the facility's P&P titled PASRR Completion Policy dated 9/30/24, showed the center will make sure that all admissions have the appropriate Patient Assessment and Resident Review completed. Further review of the P&P showed the facility will follow the State specific guidelines for completion. 1. Medical record review for Resident 132 was initiated on 2/25/25. Resident 132 was admitted to the facility on [DATE]. Review of Resident 132's PASRR Level 1 Screening Form dated 12/20/24, showed Resident 132…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-02-28 · tag F0679 — failed to provide activities — isolated
    Provide activities to meet all resident's needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to provide the individualized and ongoing activity program to meet the needs and interests for one of one final sampled resident (Resident 147) reviewed for activities. This failure had the potential to affect the residents' psychosocial well-being. Findings: Review of the facility's P&P titled Activities and Social Services (undated) showed the residents are encouraged to choose the types of recreational, cultural, and religious activities and social events in which they prefer to participate. The Interdisciplinary Care Team will evaluate the individual's personal history and preferences and will consider his or her medical condition and prognosis in identifying relevant recreational and cultural activities. When the care planning team develops the residents' activity and social care plans the residents will be given an opportunity to choose when, where, and how he or she will participate in activities and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-02-28 · tag F0693 — failed to provide proper feeding-tube care — isolated
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to provide the necessary GT care and services for one of three final sampled residents (Resident 735). * The facility failed to ensure Resident 735's GT was checked for placement before administration of the medications and water. In addition, the facility failed to administer each medication and water flushes via gravity. These failures had the potential for the resident to develop complications related to the GT care and management, including tube dislodgement, delayed nutritional feeding, and trauma. Findings: Review of the facility's P&P titled Enteral Tube Medication Administration dated 10/2017 showed the following procedures to verify the tube placement: - Insert a small amount of air into the tube with the syringe and listen to the stomach with the stethoscope for gurgling sounds; - Aspirate the stomach contents with syringe to check for residual feeding.; - Remove the plunger from the syringe and connect…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-02-28 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and medical record review, the facility failed to ensure two of three final sampled residents (Residents 96 and 161) reviewed for respiratory care were provided the appropriate respiratory care. * The facility failed to ensure Resident 96's humidifier was labeled and dated and the resident had the physician's order for oxygen use as per the facility's P&P. * The facility failed to ensure Resident 161's oxygen order was carried out as ordered by the physician. These failures had the potential to affect the respiratory health and well-being of the residents in the facility. Findings: Review of the facility's P&P titled Oxygen Administration (undated) showed to review the physician's orders or facility protocol for oxygen administration. The P&P further showed oxygen therapy is administered by way of an oxygen mask, nasal cannula, and/or nasal catheter. 1. Medical record review for Resident 96 was initiated on 2/25/25. Resident 96 was admitted to the facility on [DATE], and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-02-28 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, facility document review, and facility P&P review, the facility failed to provide the pharmaceutical services to ensure accurate reconciliation of the controlled medications for three of 35 final sampled residents (Residents 27 and 40) and one of six medication carts (Medication Cart A). In addition, the facility failed to provide the medications and/or biologicals, as ordered by the prescriber, to meet the needs of one of 35 final sampled residents (Resident 735). * The facility failed to ensure the administration of the controlled medications for Residents 40 were accurately reconciled and documented in the MAR. * The facility failed to ensure the apical pulse for Resident 735 was obtained before administration of Digoxin medication (a cardiac glycoside medication used to control some heart problems, such as irregular heartbeats including atrial fibrillation) as per the physician's order. * The facility failed to ensure the Narcotic Shift…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-02-28 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility P&P review, the facility failed to ensure two of five final sampled residents (Residents 146 and 147) reviewed for unnecessary medications were monitored for the use of psychotropic medications. * The facility failed to ensure Resident 146's orthostatic blood pressure related to the use of an antipsychotic medication was monitored as ordered by the physician . * The facility failed to ensure non-pharmacological interventions were provided prior to the administration of quetiapine for Resident 147. In addition, the facility failed to ensure Resident 147's behavior for the use of quetiapine medication was monitored and the AIMS assessment was completed. These failures had the potential to negatively impact the residents' well-being. Findings: Review of the facility's P&P titled Psychotropic Medication Use dated 6/2021 showed the following: - Psychotropic medications may be used to address behaviors only if non-drug approaches and interventions were attempted…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-02-28 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to ensure the medication error rate was below 5%. The facility's medication error rate was 25.93%. Two of four licensed nurses (LVN 3 and RN 1) observed during the medication administration were found to have made errors. * LVN 3 failed to ensure the correct dosage of the medication was administered to Resident 735 when residue was observed in each medication cup after administration. In addition, LVN 3 failed to administer the correct physician's order dosage form for one medication to Resident 735. * RN 1 failed to ensure the correct dosage of medication was administered to Resident 932. These failures had the potential to negatively affect the residents' health conditions. Findings: Review of the facility's P&P titled Medication Administration General Guidelines dated 10/2017 showed the following: - Prior to administration, the medication and dosage schedule on the resident's medication administration record…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-02-28 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Surveyor: Colorado, Star [NAME] Based on observation, interview, medical record review, facility document review, and facility P&P review, the facility failed to provide the necessary pharmacy services to ensure proper storage, labeling, and disposal of the medications. * The facility failed to ensure the expired medications in Medication Room A's refrigerator were discarded. In addition, the medication refrigerator's temperature was not maintained within the recommended temperature. * The facility failed to ensure the expired oral and external administered medications were discarded in Medication Room C. * The facility failed to ensure the expired oral administered medication was discarded in Medication Cart B. * The facility failed to ensure the expired medication and culture swab kit were removed from the current treatment supply in Treatment Cart A. In addition, the last drawer of Treatment Cart A was not kept clean. * The facility failed to ensure the expired medication were removed from the current…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-02-28 · tag F0814 — failed to dispose of garbage properly — isolated
    Dispose of garbage and refuse properly.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and facility P&P review, the facility failed to ensure the safe handling and collection of regular waste. * There was scattered food residues on the ground next to the food waste dumpster and the open space storage area had trash such as disposable cups with orange liquid, tortilla plastic container, and piles of leaves. * Two of the six soiled linen barrels were observed with trash inside of them, uncovered, and without a lid; one barrel was overfilled with trash bags and the other barrel contained two bags of trash, with a milky substance spilled at the bottom of the barrel. These failures posed the risk for safety and pest contamination. Findings: According to the USDA Food Code 2022 Section 5-501.110. Storing refuse, recyclables and returnables, shall be stored in receptacles or waste handling units so that they are inaccessible to insects and rodents. According to the USDA Food Code 2022 Section 5-502.11. Frequency. refuse, recyclable and returnables, shall be removed from the premises at a frequency that will minimize the development of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-02-28 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, facility document review, and facility P&P review, the facility failed to ensure the appropriate infection control practices designed to provide the safe and sanitary environment were implemented for two of 35 final sampled residents (Resident 184 and 735) and four nonsampled residents (Residents 64, 118, 151, and 932) * The facility failed to ensure LVN 2 wore proper PPE when administering medication for Resident 184 who had a midline catheter. * The facility failed to ensure proper hand hygiene was performed during medication administration to Resident 151. * The facility failed to ensure proper hand hygiene was performed during medication administration to Resident 735. * The facility failed to ensure the Zosyn (antibiotic) vial's septum was disinfected before connecting to the normal saline mini-bag IV solution for Resident 932. * Residents 64 and 118's shared restroom had a strong foul odor and the toilet rim had dried yellow urine. These failures posed the risk for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-12-18 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility document review, and facility P&P review, the facility failed to protect the resident's rights to be free from the physical abuse by another resident for one of five sampled residents (Resident 1). * Resident 2 punched Resident 1 in the face because Resident 1 would not be quiet. This failure caused Resident 1 to have a broken nose, bruising to his left eye, and bruising to the area around the left eye. Findings: Review of the facility's P&P titled Abuse Prohibition Policy and Procedure dated 2/23/21, showed the facility prohibits the abuse of all residents. Review of the SOC 341 Report of Suspected Dependent Adult/Elder Abuse dated 11/19/24, showed Resident 1 alleged Resident 2 hit Resident 1 on the face. Both Residents 1 and 2 were separated, and Resident 2 denied hitting Resident 1. a. Closed medical record review for Resident 1 was initiated on 12/3/24. Resident 1 was admitted to the facility on [DATE], and transferred to the acute care hospital on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-11-05 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility P&P review, the facility failed to provide services to attain or maintain the highest practicable well-being for one of five sampled residents (Resident 4). * Resident 4 was noted with bilateral lower extremities swelling after the administration of intravenous fluids on 12/8/23, and transferred to the acute care hospital ED for abdominal pain and increased abdominal girth on 12/8/23. The facility failed to assess Resident 4's bilateral lower extremities swelling upon Resident 4's return to the facility on [DATE], failed to assess and monitor Resident 4's abdominal girth upon his return from the ED, and failed to obtain Resident 4's weekly weights as ordered by the physician. Resident 4 was transferred to the acute care hospital on [DATE], for elevated temperature and abdominal edema. These failures had the potential for Resident 4 to not receive appropriate care and monitoring to prevent the development of complications and/or delayed medical treatments.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-06-26 · tag F0692 — failed to prevent malnutrition and dehydration — isolated
    Provide enough food/fluids to maintain a resident's health.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to ensure one of two sampled residents (Resident 8) maintained the acceptable parameters of nutritional status. * The facility failed to ensure the IDT evaluated and monitored the effectiveness of the intervention implemented after 3/13/24, for Resident 8's unplanned severe weight loss. This failure had the potential for Resident 8's compromised nutritional status was not monitored effectively which could lead to further medical complications. Findings: Review of the facility's P&P titled Weight Management dated 8/25/21, showed in the event of a patterned or significant, unplanned weight loss/gain of at least 2% in a week (or +/- 3lbs), 5% in 30 days (or +/- 5lbs), 7.5% in 90 days or 10% in 180 days, the IDT collaborates for determining the need for initiation r discontinuation of weights other than weekly or as ordered by physician; and to request lab work as necessary. Medical record review for Resident 8 was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-06-26 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, medical record review, and facility P&P review, the facility failed to establish and maintain the infection control program and practices designed to help prevent the development and transmission of diseases and infections as evidenced by: * The facility failed to ensure the EBPs were followed for Resident 8 when the staff did not wear a disposable gown before providing care to the resident. * The facility failed to ensure the hand hygiene was performed after using the gloves in between the dressing change. These failures had the potential for spread of infections in the facility. Findings: Review of facility's P&P titled Enhanced Standard/Barrier Precautions (undated) showed Enhanced Standard/Barrier Precautions refer to the use of gown and gloves for use during high contact resident care activities for residents known to be colonized or infected with a MDRO as well as those at increased risk of MDRO acquisition (e.g., residents with wounds or indwelling medical devices). Wear gowns and gloves while performing the following tasks associated with the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-05-21 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, facility document review, and facility P&P review, the facility failed to promote dignity and respect for four nonsampled residents (Residents A, B, C and D) * The facility failed to ensure the resident's call lights were answered in a timely manner for Residents A, B, C and D. These failures posed the risk to negatively affect the residents' physical and emotional well-being. Findings: Review of the facility's P&P titled Call Light/Bell revised 9/2022 showed answer the resident call system immediately. If the resident needs assistance, indicate the approximate time it will take for you to respond. If the president's request requires another staff member, notify the individual. If resident's request is something you can fulfill, complete the task within five minutes if possible. If you are uncertain as to whether a request can be fulfilled, or if you cannot fulfill resident's request, ask the nurse supervisor for assistance. 1. On 5/20/24 at 0910 hours, a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-04-19 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to provide the reasonable accommodations to meet the care needs for two of five residents (Residents 1 and 3) reviewed for call lights. * The facility failed to ensure Resident 1's call light was answered in a timely manner. * The facility failed to ensure Resident 3 was assisted promptly or informed of when the resident would get assistant after the staff answered the call light and was unable to fulfill the resident's request. These failures had the potential to negatively impact the resident's psychosocial well-being or result in a delay to provide care and services to the residents. Findings: Review of the facility's P&P titled Answering the Call Light revised 9/2022 showed answer the resident call system immediately. If the resident needs assistance, indicate the approximate time it will take for you to respond. If you are uncertain as to whether or not a request can be fulfilled, or if you cannot fulfill…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-04-19 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to ensure Resident 2's medicationswere administered as per physician's order due to a lack of availability of the medications for one of two sampled residents reviewed for medication administration (Resident 2). * LVN 1 failed to ensure Resident 2's Lasix (medication use to treat fluid retention and swelling caused by congestive heart failure, liver disease, kidney disease, and other medical conditions) supply was available for scheduled administration as per the physician's order. * Resident 2 was admitted to the facility on [DATE]. However, the pharmacy failed to deliver Resident 2's prescribed medication for Entresto (a fixed-dose combined medication used to treat heart failure). * Resident 2's medical record did not show documented evidence Resident 2's physician was notified of Resident 2 not receiving her scheduled Entresto medication on 4/17-4/19/24 at 0900 and 1700 hours. * LVN 1 failed to ensure Refresh…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-04-19 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility P&P review, the facility failed to ensure one of one reviewed resident (Resident 2) for unnecessary medication was free from the unnecessary psychotropic drug (any drug that affects brain activity associated with mental processes and behavior). The facility failed to ensure Resident 2's physician's order for Seroquel (antipsychotic medication) had a diagnosis justify for the use of medication, implemented nonpharmacological interventions prior to drug use, monitored targeted behavior, and monitored side-effects of the drug use. These failures had the potential for Resident 2 to have adverse complications from the medication and the potential of not providing the correct data to the prescriber in order to adjust the dose of the psychotropic medication for Resident 2. Findings: Review of the facility's P&P titled Psychotropic Medication Use dated 6/2021 showed the facility should not use psychotropic medications to address behaviors without first determining…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-27 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility P&P review, the facility failed to protect the resident's rights to be free from physical abuse by a resident for one of four sampled residents (Resident 1). * Resident 1 alleged she was shoved and hit on the face by Resident 2. Resident 3 stated he witnessed the physical altercation involving Residents 1 and 2. Resident 3 stated he witnessed Resident 2 push or punch Resident 1 twice in the upper torso region. This failure to prevent the physical altercations between the residents had the potential to cause injury and/or psychological harm to the residents. Findings: Review of the facility's P&P titled Abuse Prohibition Policy and Procedure dated 2/23/21, showed Healthcare Centers prohibit abuse, mistreatment, neglect, misappropriation of resident property, and exploitation for all residents. Physical abuse includes hitting, slapping, pinching, kicking, etc. Actions to prevent abuse will include identifying, correcting, and intervening in situation in which…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-02-20 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility P&P review, the facility failed to notify the resident's physician immediately after a fall COC as per the facility's P&P for one of six sampled residents (Resident 1) and failed to ensure the physician was informed of the medication not administered as ordered due to the medication was not available for one of six sampled residents (Resident 3). These failures posed the risk for changes in Residents 1 and 3's health conditions not being identified, delay in necessary care and treatment, and the risk for negative health outcomes. Findings: Review of the facility's P&P titled Change in Condition dated 8/2021 showed the facility must immediately inform the resident, consult with the resident's physician and/or NP, and notify, consistent with his/her regular authority when there is a significant change in the resident's complication. Review of the facility's P&P titled Administering Medications revised 4/2019 showed medications are administered in a safe and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-25 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility P&P review, the facility failed to obtain the resident's vital signs and failed to administer the resident's prescribed medications as ordered by the physician for one of two sampled residents (Resident 1). In addition, the facility failed to notify the resident's physician that the resident's vital signs were not obtained and the resident's medications were not administered as ordered for Resident 1. These failures posed the risk for changes in Resident 1's health condition not being identified, potentially delaying necessary care and treatment, which posed the risk for negative health outcomes to Resident 1. Findings: Review of the facility's P&P titled Change in Condition dated 8/2021 showed a facility must immediately inform the resident, consult with the resident's physician when there is a significant change in the resident's physical, mental, or psychosocial status (that is, a deterioration in health, mental or psychosocial status in either…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-01-25 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility P&P review, the facility failed to ensure Resident 1's medications were administered as per the physician's orders due to a lack of availability of the medications for one of two sampled residents (Resident 1). * Resident 1 was admitted to the facility on [DATE] at 1339 hours; however, the pharmacy failed to deliver Resident 1's prescribed medications until the following day. As a result, Resident 1 did not receive her prescribed medications which were scheduled to be administered on 12/7/23 at 0900 hours. * Resident 1's medical record failed to show Resident 1's physician was notified that Resident 1 did not receive her scheduled medications on 12/7/23 at 0900 hours, in accordance with the facility's P&P. These failures posed the risk for negative health outcomes for Resident 1. Findings: Review of the facility's P&P titled Administering Medications revised 4/2019 showed medications are to be administered in a safe and timely manner, and as prescribed.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-12-21 · tag F0758 — failed to limit and justify psychotropic drugs — pattern
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility P&P review, the facility failed to ensure the residents were free from the unnecessary psychotropic medications for eight of 35 final sampled residents (Residents 5, 19, 42, 51, 59, 79, 175, and 182). * The facility failed to ensure the use of of each psychotropic medication had specific behavior manifestations for Residents 5, 19, 42, 59, 79, 175, and 182. * The facility failed to ensure the psychotropic medication behavioral monitoring were accurate, the care plan was revised to reflect the current behavioral manifestation, and the non-pharmacological intervention were documented for Resident 51. * The facility failed to ensure Resident 42 was monitored for the behavior and side effects related to the use of Depakote (medication used to treat manic phase of bipolar disorder), Risperdal (medication used to treat schizophrenia), Seroquel (medication used to treat schizophrenia and bipolar disorder) and Vistaril (medication used a sedative to treat anxiety…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-12-21 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and facility P&P review, the facility failed to provide the necessary pharmacy services to ensure proper storage, labeling, and disposal of medications. * The facility failed to ensure the medications for Residents 496 and 497 who had expired, and Residents 38 and 498 who were transferred out of the facility had been removed from the current medication supply in Medication Carts 1 and 2, and Medication room [ROOM NUMBER]. * The facility failed to ensure the discontinued IV medication for Resident 126 had been removed from the current medication supply in the IV cart. * The facility failed to ensure the opened inhalation solution medications for Residents 144 and 901 inside Medication Cart 1 were labeled with an opened date. * The facility failed to ensure the bubble packs (a form of tamper-evident packaging where an individual pushes individually sealed tablets through the foil in order to take the medication) containing propranolol (antihypertensive medication) tablets for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-12-21 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, facility document review, and facility P&P review, the facility failed to ensure the food safety and sanitation requirements were met in the kitchen when: * The leftover (previously served) food was not discarded. * One facility staff (RNA 1) did not use gloves when the resident's food was touched. * The water temperature of the hand sink was less than 85 degrees Fahrenheit (F). * The test strip used to test the sanitizing solution of the manual dishwashing sink had expired. * The food preparation equipment, utensils, and dishware were not airdried. * A drawer which contained clean food preparation utensils was not clean. * One food preparation sink and one steamer did not have an air gap. * A scoop was stored inside a thickener container. * A staff member failed to ensure to put hand gloves before distributing resident's cups for drinks. These failures had the potential to cause foodborne illnesses in a highly susceptible resident population of 227 facility residents who consumed food prepared in the kitchen. Findings: Review of the facility's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-12-21 · tag F0909 — failed to maintain a comfortable temperature — pattern
    Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, facility document review, and facility P&P review, the facility failed to ensure the residents' entrapment assessments were complete during the bed inspection when identifying areas of possible entrapment with the use of bed rails for all 35 residents with the use of side rails. These failures had the potential to negatively impact the residents resulting in possible entrapment, serious injury, and death. Findings: According to the Hospital Bed System Dimensional and Assessment Guidance to Reduce Entrapment, the term entrapment describes an event in which a patient/resident is caught, trapped, or entangled in the space in or about the bed rail, mattress, or hospital bed frame. Patient entrapments may result in deaths and serious injuries. These entrapment events have occurred in openings within the bed rails, between the bed rails and mattresses, under bed rails, between split rails, and between the bed rails and head or foot boards. The population most…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-21 · tag F0553 — failed to let residents help plan their care — isolated
    Allow resident to participate in the development and implementation of his or her person-centered plan of care.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility P&P review, the facility failed to ensure two of 35 final sampled residents (Residents 35 and 912) were provided the opportunity to participate in the care plan conferences. * The facility failed to ensure Resident 35 was offered the opportunity to participate in the quarterly care plan conference. * Resident 912 was not informed of his plan of care. These failures had the potential for Residents 35 and 912 to not be able to choose treatments options and make decisions in care planning. Findings: Review of the facility's P&P titled Care Planning- Interdisciplinary Team dated 8/25/21, showed a comprehensive care plan for each resident is developed within seven days of completion of the comprehensive assessment (MDS). The care plan is based on the resident's comprehensive assessment and is developed by an Interdisciplinary Team. The resident, the resident's family and/or resident's representative are encouraged to participate in the development of and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-21 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to ensure one of 35 final sampled residents (Resident 545) who was assessed to not be able to self-administer the medications had the medication in her possession. This failure had the potential to negatively impact the residents' physiological well-being and could administer the medications inaccurately. Findings: Review of the facility's P&P titled Self-Administration of Medications dated October 2012 showed the residents have the right to self-administer medications if the interdisciplinary team has determined that it is clinically appropriate and safe for the resident to do so. The IDT assesses each resident's cognitive and physical abilities to determine whether self-administering medications is safe and clinically appropriate for the resident. During the initial tour with RN 2 on 12/18/23 at 0911 hours, Resident 545 was observed holding with two medicine cups containing a clear ointment on both hands in the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-21 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility P&P review, the facility failed to inform and provide the written information regarding the rights to formulate the advance directives to one of 35 final sampled residents (Resident 745). In addition, the facility failed to ensure the Physician Orders for Life Sustaining Treatment (POLST) and advance directives information were accurate for two of 35 final sampled residents (Residents 34 and 129). These failures had the potential for the facility to provide treatment and services against the resident's wishes. Findings: Review of the facility's P&P titled Advance Directive dated 3/23/22, showed at the time of admission, admission Staff or designee will inquire about the existence of an Advance Directive. The facility will honor resident's Advance Directive and will provide the resident with information related to Advance Directives upon admission. If no Advance Directive exists, the facility provides the resident with an opportunity to complete the Advance…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-21 · tag F0604 — failed to not use physical restraints improperly — isolated
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to ensure three of 35 final sampled residents (Residents 34, 121, and 131) were free from the physical restraints. * The facility failed to ensure the physician's order and informed consent were obtained and the care plan problem was initiated for Resident 34's use of a wheelchair lap tray. * The facility failed to ensure the soft hand mittens used for Resident 121 was necessary and had a physician's order and monitoring for behaviors and skin condition. * The facility failed to ensure the least restrictive measures were attempted before the use of bolsters and the restraint elimination assessment was completed for bolsters and pad alarm for Resident 131. These failures had the potential for the increased risk of physical harm and negatively affect psychosocial well-being to the residents. Findings: Review of the facility's P&P titled Use of Restraints revised April 2017 showed the definition of a restraint is…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-21 · tag F0644 — isolated
    Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, facility P&P, and DHCS PASRR guidelines review, the facility failed to ensure a subsequent PASRR Level 1 Screening was conducted as required for one of 35 final sampled residents (Resident 51). This failure had the potential for Resident 51 to not receive specialized care and services appropriate for their condition. Findings: According to the DHCS, federal law requires all individuals seeking admission to a Medicaid Certified Nursing Facility (NF) to receive a Level 1 Screening. The Level 1 Screening identifies if an individual has a suspected Mental Illness (MI) or an Intellectual/Developmental Disability or Related condition (ID/DD/RC). If MI is suspected, then a Level II Mental Health Evaluation may be conducted to determine if the individual can benefit from specialized mental health services. This process is known as the Preadmission Screening and Resident Review (PASRR). Review of the facility's P&P titled PASRR Completion Policy (undated) showed the facility…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-21 · tag F0655 — isolated
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility P&P review, the facility failed to ensure the baseline care plan for two of 35 final sampled residents (Residents 745 and 912) were initiated upon admission. * The facility did not provide Resident 745 a copy of the resident's care plan. * Resident 912's baseline care plan was incomplete. The care plan did not include necessary information to properly care for the resident such as bathing or shower while on isolation precaution. These failures placed Residents 745 and 912 at risk of not receiving resident-centered care. Findings: Review of the facility's P&P titled Care Plan- Baseline dated 8/25/21, showed a baseline care plan for each resident that includes the instructions needed to provide effective and person-centered care of the resident that meet professional standards of quality care shall be developed and implemented for each resident by the Interdisciplinary Team. The baseline care plan is developed within 48 hours of a resident's admission. The…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-21 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to ensure the comprehensive plans of care for two of 35 final sampled residents (Residents 14 and 51) were revised to reflect the resident's current care needs and interventions. * The facility failed to ensure Resident 14's plan of care was revised to address Resident 14's use of bilateral 1/2 (half)bed side rails. This posed the risk of not providing Resident 14 with the individualized and person-centered care. * The facility failed to ensure Resident 51's plan of care was revised to reflect the change for indication and manifestation for olanzapine (an antipsychotic medication used to treat several mental health conditions). This posed the risk of Resident 51 not receiving individualized and person-centered care and services required to attain or maintain Resident 51's highest level of physical and mental well-being. Findings: Review of the facility's P&P titled Care Plan Comprehensive dated 8/25/21, showed in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-21 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and medical record review, the facility failed to provide the activities of daily living care for one of 35 sampled residents (Resident 912). * Resident 912 was not assisted with a shower or bed bath as scheduled for two weeks. This failure had the potential to put Resident 912 at risk for further skin breakdown, infection, and psychosocial harm. Findings: Medical record review for Resident 912 initiated on 12/19/23. Resident 912 was admitted on [DATE]. Review of Resident 912's H&P examination dated 12/08/23, showed the resident had the capacity to understand and make decisions. On 12/18/23 at 1131 hours, during an initial tour of the facility, Resident 912 stated he had not taken a shower since he came to the facility because the staff thought he was still infected. This made the resident feel uncomfortable. Review or Resident 912's Task for bathing documentation showed the following: - the check marks in the not applicable column for 12/7, 12/8, 12/9, 12/10, 12/11, 12/12, 12/13, 12/14,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-21 · tag F0679 — failed to provide activities — isolated
    Provide activities to meet all resident's needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to provide the individualized activity program to meet the needs and interests of one of 35 final sampled residents (Resident 912). This failure had the potential for the resident to experience feelings of social isolation and boredom. Findings: Review of the facility's P&P titled Activity Programs dated June 2018 showed the activity program is designed to meet the interest of and support the physical, mental, and psychosocial well-being of each resident. The activity program is provided to support the well-being of residents and to encourage both independence and community interaction. Activities offered are based on the comprehensive resident-centered assessment and the preferences of each resident. On 12/18/23 at 1131 hours, Resident 912 was observed in room sitting in the wheelchair and watching something on a tablet. Resident 912 expressed wanting to join group activities; however, he stated, I have not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-21 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility P&P review, the facility failed to provide the necessary care and services to ensure three of 35 final sampled residents (Residents 51, 79, and 125) attained and maintained their highest practicable well-being. * The facility failed to ensure Resident 79's orthostatic blood pressure (measure the blood pressure while laying down or sitting and again upon standing up) was monitored as ordered by the physician related to the use of an antipsychotic medication. This failure had the potential for the resident to experience adverse consequences from the psychotropic medication. * The facility failed to coordinate the care of Resident 125 with the contracted hospice. The facility failed to conduct a plan of care meeting with Resident 125, the hospice representatives, and facility representatives. This failure had the potential for Resident 125 to not receive appropriate care and treatment for hospice services. * The Social Service Director failed to coordinate and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-21 · tag F0700 — isolated
    Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to complete the assessment and initiated a care plan prior to the use of the side rails for one of 35 final sampled residents (Resident 14). This failure had the potential to put Resident 14 at risk for serious injuries. Findings: Review of the facility's P&P titled Use of Restraints revised April 2017 showed the definition of a restraint is based on the functional status of the resident and not the device. If the resident cannot remove a device in the same manner in which the staff applied it given that resident's physical condition (i.e., side rails are put back down, rather than climbed over), and this restricts his/her typical ability to change position or place, that device is considered restraint. Examples of devices that are/may be considered physical restraints include leg restraints, arm restraints, hand mitts, soft ties or vest, wheelchair safety bars, geri-chairs, and lap cushions and trays that…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-21 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, medical record review, facility document review, and facility P&P review, the facility failed to provide the pharmaceutical services to ensure accurate reconciliation and administration of the medications for one of 35 final sampled residents (Resident 745) and two nonsampled residents (Residents 902 and 909). * The facility failed to ensure the administration of the controlled medications for Residents 902 and 909 were documented in the MARs. * The facility failed to ensure the change of medication administration instruction sticker was placed on the medication bubble packs when there was a change of order for Residents 745 and 902. These failures posed the risk for diversion of the controlled medications and medication administration errors. Findings: Review of the facility's P&P titled Documentation of Medication Administration revised 11/2022 showed a nurse documents all medications administered to each resident on the resident's MAR, and the administration of medication is documented immediately after it is given. Review of the facility's P&P…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-21 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and medical record review, the facility failed to ensure the medication error rate was below 5%. The facility's medication error rate was 22.22%. Two of three licensed nurses (LVNs 3 and 7) who were observed during the medication administration were found to have made errors. * LVN 7 crushed and mixed famotidine (medication used to treat stomach ulcers) and metoprolol (antihypertensive medication) in one medication cup and administered the medications together via GT for Resident 40. * LVN 7 failed to ensure the correct dosage of medications were administered when a residue was observed in the medication cup after administering the famotidine and metoprolol via GT to Resident 40. * LVN 7 failed to ensure the correct dosage of medication was administered when a residue was observed in the medication cup after administering calcium (supplement) via GT to Resident 40. * LVN 7 failed to flush Resident 40's GT with water in between administering ferrous sulfate (supplement), aspirin…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-21 · tag F0802 — failed to prepare enough nourishing food — isolated
    Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, facility document review, and facility P&P review, the facility failed to ensure the kitchen staff (Dietary Aide 1) was competent to safely perform manual dishwashing. This failure had the potential for dishes used by residents to not be washed correctly which could lead to sanitation concerns. Findings: Review of the facility's P&P titled Pots and Pans-Sanitizing Solution revised on 8/31/18, showed to add sanitizing agent to third tank according to Environment Protection Agency-registered label use directions. Review of the facility's sanitizing solution directions for use in manual dishwashing showed to expose all surfaces of equipments, ware or utensils to the sanitizing solution for a period of not less than one minute. On 12/19/23 at 1150 hours, an observation and concurrent interview was conducted with Dietary Aide 1 with Dietary Aide 2 as the translator. Dietary Aide 1 was asked to describe the manual dishwashing process use to wash residents' dishes. Dietary Aide 1 stated he would scrub the dishes in the first sink with soap and water at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-21 · tag F0803 — failed to meet residents' dietary needs — isolated
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, facility document review, and facility P&P review, the facility failed to ensure one nonsampled resident (Resident 203) was provided with the CCHO (diet for diabetic) diet as ordered. This failure posed the risk for Resident 203 to have an increased blood sugar level . Findings: Review of the facility's census on 12/18/23, showed 227 of 239 residents in the facility received food prepared in the kitchen. Medical record review for Resident 203 was initiated on 12/18/23. Resident 203 was admitted on [DATE], with a diagnosis of heart failure (when the heart muscle does not pump blood as it should) and diabetes mellitus (a condition that affects the way the body processes blood sugar). Review of Resident 203's Order Summary Report showed to provide CCHO diet starting on 12/01/23. Review of the facility's document titled Daily Spreadsheet Tuesday dated 12/19/23, showed for the lunch meal, spiced apple will be served as dessert for the residents with CCHO diet. On 12/19/23 at 1053…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-21 · tag F0810 — isolated
    Provide special eating equipment and utensils for residents who need them and appropriate assistance.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, facility document review and facility P&P review, the facility failed to provide to one nonsampled resident (Resident 124) adaptive equipment per physician order for the resident's dietary needs. This failure had the potential to negatively impact the resident's well-being. Findings: Review of the facility's P&P titled Adaptive Equipment-Feeding Devices revised on 8/30/19 showed, adaptive feeding equipment is used by residents who need to improve their ability to feed themselves in order to enable residents with physically disabling conditions to improve their eating functions, adaptive equipment should be provided by the dietary department. Type of equipment are: - built-up silverware - built-up dish with inner lip - special cups and glass holders - plate guards Medical record review for Resident 124 was initiated on 12/19/23. Resident 124 was admitted on [DATE]. Further review of the resident's medical record showed Resident 124 had dysphagia (difficulty swallowing). On…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-12-21 · tag F0813 — isolated
    Have a policy regarding use and storage of foods brought to residents by family and other visitors.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and facility P&P review, the facility failed to ensure the facility staff and visitors who brought resident food from the outside were educated on safe food handling practices. This failure posed the risk for unsafe food handling which could result in food borne illness. Findings: According to the Code of Federal Regulations, Section §483.60(i)(3) Food Safety Requirements, the facility must have a policy regarding use and storage of food brought to residents by family and other visitors to ensure safe and sanitary, handlings, and consumption. Review of the facility's P&P titled Safe Handling of Foods from visitors dated 8/2021 showed the residents will be assisted in properly storing and safely consuming food brought into the facility for residents by visitors. The procedure includes label foods with the resident's name and the current date and use by date. On 12/18/23 at 1457 hours, an interview was conducted with RN 1. RN 1 was asked if she was trained on safe food handling practices and if visitors brought resident food from the outside received…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-21 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, medical record review, and facility document review, the facility failed to implement their infection control program and practices designed to help mitigate the development and transmission of infections in accordance with the facility's P&P. * The facility failed to implement their infection control surveillance program for the SNF from January 2023 through August 2023 and for the TRC from 1/1/23 to 2/4/23. The facility conducted surveillance of resident infections based only on the residents who were prescribed antimicrobials (medication used to treat infections). Residents who had signs and symptoms of infection but did not meet the McGeer's Criteria (a set of specific definitions to identify the infections in long term nursing facilities) for true infection and were not prescribed antimicrobials were not included in the facility's infection control surveillance program. * The facility failed to ensure the infection control practices were implemented in the facility's laundry room. These failures posed the risk for not identifying, managing,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-12-21 · tag F0881 — failed to use antibiotics responsibly — isolated
    Implement a program that monitors antibiotic use.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility document review, the facility failed to monitor and optimize the use of antibiotics for their residents as per the antibiotic stewardship. * The facility failed to inform the physician of the residents who had not met the McGeer's Criteria (a set of specific definitions to identify the infections in long term nursing facilities) and were prescribed antibiotics for two nonsampled residents (Residents 91 and 161). * The facility failed to accurately report the three nonsampled residents (Residents 15, 846, and 847) for October 2023 and one nonsampled resident (Resident 3) for November 2023 who had Syphilis (a chronic bacterial disease that is contracted by infection during sexual intercourse). Residents 15, 846, and 847 were reported as not meeting McGeer's Criteria in the Infection Prevention and Control Surveillance Log; however, the infection was met based on the facility's McGeer's Assessment. These failures posed the risk for the use of unnecessary…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-11-16 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to ensure one of two sampled residents (Resident 1) received care in accordance with professional standards to promote healing of a pressure ulcer. * Resident 1 developed a pressure ulcer on his right heel. The facility failed to provide the treatments and interventions as ordered by the physician and plan of care on the consistent basis. This failure had the potential to delay the resident's healing of the wound. Findings: Review of the facility's P&P titled Skin Integrity Management dated 5/26/21, showed to implement the special wound care treatments/techniques as indicated and ordered. On 11/15/23 at 1031 hours, a wound observation was conducted at Resident 1's bedside with LVN 1 and CNA 1. Resident 1 was observed with a gauze bandage wrapped around his right heel. The bandage was dated 11/14/23. LVN 1 removed the bandage from Resident 1's heel. Observation of the right heel showed a wound covered in eschar,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-10-26 · tag F0770 — failed to provide lab services — pattern
    Provide timely, quality laboratory services/tests to meet the needs of residents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and facility document review, the facility failed to ensure the glucometer (medical devices to check resident blood sugar) calibration was performed daily to check the residents blood sugar check accurately. This posed the risk of glucometer malfunction to be undetected. Findings: Review of the manufacturer's guidelines titled Blood Glucose Monitoring System showed the purpose of control solution testing is to make sure the glucometer and test strips are working properly. Review of the Quality Control Record Blood Glucose Monitoring System for September 2023 at Station 1 North showed blank entries on 9/1, 9/3, 9/18, 9/21, 9/22, 9/27, 9/29, and 9/30/23. Review of the Quality Control Record Blood Glucose Monitoring System for September 2023 at Station 2 North showed blank entries on 9/1, 9/2, 9/3, and 9/18/23. Review of the Quality Control Record Blood Glucose Monitoring System for September 2023 at Station 3 South showed blank entries on 9/12, 9/13, 9/14, 9/15, and 9/17/23 to 9/30/23. Review of the Order Listing Report dated 10/26/23, showed the following: - At…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-10-26 · tag F0585 — failed to handle grievances — isolated
    Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, facility document review, and facility P&P review, the facility failed to ensure the grievances from Resident 1 were promptly addressed when Resident 1 expressed the concerns regarding the insulin medication administration, unprofessional staff conduct, and intravenous access. This failure had the potential for Resident 1 to feel hopeless and negatively impact his emotional well-being. Findings: Review of the facility's P&P titled Grievance/Complain, Filling dated 4/2017 showed all grievances, complaints or recommendations stemming from resident or family groups concerning issues of resident care in the facility will be considered. Actions on such issues will be responded to in writing, including a rationale for the response. The Grievance Officer, Administrator and Staff will take immediate action to prevent further potential violations of resident rights while the alleged violation is being investigated. The resident, or person filing the grievance and/or complaint on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-10-26 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and facility document review, the facility failed to ensure medications were stored securely when: * There was no system for control and accountability of medications waiting for final disposition for controlled and noncontrolled medications. * The facility failed to check the refrigerator temperature to ensure all medications required to be refrigerated were stored at the appropriate temperatures. These failures posed a potential for diversion of non-controlled medications and controlled medications and had the potential for the residents to receive medications with altered integrity or potency. Findings: 1. Review of the facility's P&P titled DISPOSAL OF MEDICATIONS AND MEDICATION-RELATED SUPPLIES dated 6/2016 showed discontinued medications and medications left in the facility after a resident's discharge are destroyed. On 10/24/23 at 1120 hours, an inspection of the facility's Station 1 Medication Room was conducted with LVN 1. There were two open boxes designated for discontinued or remaining medications for discharged residents for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-08-31 · tag F0553 — failed to let residents help plan their care — isolated
    Allow resident to participate in the development and implementation of his or her person-centered plan of care.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility P&P review, the facility failed to invite one of six sampled residents (Resident 1) or the resident's representative to participate in the person-centered plan of care. This failure had the potential to violate Resident 1's rights in choosing the treatment options and making the decisions in care planning. Findings: Review of the facility's P&P titled Interdisciplinary Meeting (undated) showed the facility will invite the resident, if capable, and their family to care planning meetings and use its best efforts to schedule care planning meetings at times convenient for the resident and family. When a resident does not have family, or if the resident/ family requests it, the IDT will invite the Ombudsman to attend the care planning meeting. The IDT meetings may be conducted via teleconference. The IDT will revise the Comprehensive Care Plan as needed at the following intervals: - Per RAI schedules; - As dictated by changes in resident's condition; - In…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-08-31 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Intakes: CA00857635, CA00857839 Based on interview, medical record review, and facility P&P review, the facility staff failed to notify the physician for one of six sampled residents (Resident 1) of a change in condition related to low blood pressure. This failure had the potential for Resident 1 to not receive the appropriate care and services to treat medical conditions. Findings: Review of the facility's P& P titled Change of Condition (undated) showed the licensed nurse will notify the resident's attending physician when there is a significant change in resident's condition. Further review of the P&P showed the attending physician will be notified timely with a resident's change in condition. In emergency situations (e.g., a resident experiencing unexpected shortness of breath, intense pain, unexpected bleeding, serious abnormal lab or x-ray), the licensed nurse will immediately call attending physician. Closed medical record review of Resident 1 was initiated on 8/30/23. Resident 1 was admitted to the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2022-04-19 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, facility document review, and facility P&P review, the facility failed to implement their infection control program and practices designed to help mitigate the development and transmission of infections in accordance with the facility's P&P. * The facility failed to implement their infection control surveillance program between the months of February 2021 and March 2022. The facility conducted surveillance of resident infections based only on the residents who were prescribed antimicrobials (medications used to treat infections). Residents who with signs and symptoms of infection but did not meet the McGeer's Criteria for true infection and were not prescribed antimicrobials were not included in the facility's infection control surveillance program. * The facility failed to identify CAIs and HAIs for residents in the TRC, who acquired infections and were administered antibiotics for January and February 2022; and failed to conduct the monthly Infection Surveillance Report. These failures posed the risk for not identifying, managing, containing, and controlling…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2022-04-19 · tag F0812 — failed to store, cook, and serve food safely — pattern
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and facility document review, the facility failed to ensure the sanitary requirements were met in the kitchen as evidenced by: * The facility failed to ensure the cutting boards were in sanitary condition and with cleanable surface. * The facility failed to ensure the kitchen utensils had a smooth cleanable surface. * The facility failed to ensure the storage buckets were air dried prior to storing. These failures had the potential to cause foodborne illnesses in a medically vulnerable resident population who consumed food prepared in the kitchen. Findings: Review of the form CMS-672 Resident Census and Conditions of Residents completed by the facility dated 4/12/22, showed 222 of 238 residents residing in the facility received food prepared in the kitchen. 1. According to the 2017 FDA Food Code Section 4-202.11, multi-use food contact surfaces shall be smooth; free of breaks, open seams, cracks, chips, inclusions, pits, and similar imperfections; free of sharp internal angles, corners, and crevices; and finished to have smooth welds and joints.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-04-19 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility P&P review, the facility failed to ensure the resident's advanced directive was obtained and maintained in the medical record for one of 35 final sampled residents (Resident 59). This failure had the potential for the resident's decisions regarding her healthcare and treatment options to not be honored. Findings: Review of the facility's P&P titled Advance Directives revised 6/1/21, showed the purpose of an advance directive is to provide residents with the opportunity to make decisions regarding their health are. At the time of admission, the admission staff will inquire about the existence of an advance directive. A copy of the advance directive is maintained as part of the resident's medical record. Medical record review for Resident 59 was initiated on 4/12/22. Resident 59 was admitted to the facility on [DATE]. On 4/14/22 at 1201 hours, an interview was conducted with Resident 59. Resident 59 stated she formulated an advance directive specific to her…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-04-19 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and medical record review, the facility failed to ensure one of 35 final sampled residents (Resident 91) was free from accident hazards. * The facility failed to implement the floor mats as per the care plan and physician's order to prevent or reduce the risk of injury for Resident 91. This had the potential for recurrent falls and serious injury. Findings: Medical record review was initiated for Resident 91. Resident 91 was admitted to the facility on [DATE], and readmitted to the facility on [DATE]. Review of the Fall Risk assessment dated [DATE], showed Resident 91 was a high risk for falls. Review of the MDS dated [DATE], showed Resident 91 had moderate cognitive impairment and had two or more falls in the last three months. Resident 91 had impairment to lower extremity and required extensive assistance from the staff for bed mobility. Review of Resident 91's plan of care showed a care plan problem revised on 2/4/22, addressing the risk for falls related to poor safety…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-04-19 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to provide the necessary pharmaceutical services to meet the needs of residents. * The emergency kit for injectable and suppository medications was not replaced in a timely manner. This failure had the potential for to contribute to a decreased availability of medications in an emergency. Findings: Review of the facility's P&P titled Medication Ordering and Receiving from Pharmacy revised June 2016, showed the nurse records the medication use from the emergency kit on the medication order and emergency kit use form and calls pharmacy for replacement of the kit and flags the kit with color coded lock to indicate need for replacement of the kit as soon as possible after the medication has been administered. Open kits are replaced within a new sealed kits within 72 hours of opening. On 4/13/22 at 1352 hours, during the inspection of Medication Storage room [ROOM NUMBER] with RN 1, the emergency kit for injectable…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-04-19 · tag F0757 — failed to avoid unnecessary drugs — isolated
    Ensure each resident’s drug regimen must be free from unnecessary drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and medical record review, the facility failed to ensure one of 35 final sampled residents (Resident 87) was free from unnecessary drugs. * The facility failed to ensure Resident 87's pain medications had a unique indication or parameters for its use. Resident 87 had an order to receive ibuprofen (pain medication) and Tylenol (medication for pain and fever) for mild pain. This failure had the potential for the resident to receive unnecessary medication and develop significant side effects. Findings: Medical record review for Resident 87 was initiated on 4/12/22. Resident 87 was readmitted to the facility on [DATE]. Review of the Order Summary Report showed the following orders: - dated 1/9/22, to administer ibuprofen tablet 400 mg one tablet via GT every eight hours as needed for mild pain. - dated 2/22/22, to administer Tylenol 650 mg via GT every four hours as needed for mild pain. On 4/13/22 at 1547 hours, an interview was conducted with LVN 1. LVN 1 was asked how she would define mild,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-04-19 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and facility P&P review, the facility failed to provide pharmaceutical services to meet the needs of each resident when: * The expired medications were stored in Medication Storage room [ROOM NUMBER]. * Residents 43 and 76's Xalatan (medicated eye drops) had expired and stored in Medication Cart 1. These failures had the potential to expose residents to contaminated and/or ineffective medications. Findings: 1. Review of the facility's P&P titled Storage of Medications revised June 2016, showed outdated, contaminated, or deteriorated medication and those in containers that are cracked, soiled or without secure closures are immediately removed from the inventory, disposed of according to procedures for medication disposal, and reordered from the pharmacy. Medication storage area are kept clean, well-lit and free of clutter and extreme temperature and humidity. On 4/13/22 at 1352 hours, during the inspection of Medication Storage room [ROOM NUMBER] with RN 1, the following was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2022-04-19 · tag F0881 — failed to use antibiotics responsibly — isolated
    Implement a program that monitors antibiotic use.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, facility record review, and facility P&P review, the facility failed to monitor the antibiotic use for one of 35 final sampled residents (Resident 15) and one nonsampled resident (Resident 69). * Residents 15 and 69 were prescribed antibiotics for conditions which did not meet McGeer's Criteria (a set of criteria used in long-term care facilities to identify if residents' symptoms meet the criteria of a true infection). In addition, the Infection Control Monthly Summary for March 2022 failed to show the number of antibiotics prescribed for conditions which failed to meet McGeer's Criteria. These failures had the potential to expose the residents to unnecessary antibiotic use. Findings: According to the CDC, repeated and/or improper use of antibiotics is the primary cause of the proliferation of drug-resistant bacteria. Each time a person uses antibiotics, the sensitive bacteria are killed; however, resistant bacteria may result. These resistant bacteria may then grow and multiply. When the antibiotics fail to work, the consequences include longer lasting…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • No harm found · Bcited before2025-08-07 · tag F0842 — failed to keep accurate, complete medical records — pattern
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, facility document review, and facility P&P review, the facility failed to ensure the Out on Pass Log was accurately and completely filled out for two of four sampled residents (Residents 1 and 4). * Resident 1 and 4's Resident Out on Pass Log did not include the time when the resident went out of the facility, had returned to the facility, and the nurse's initials. These failures had the potential for the residents' care needs to not be met.Findings: Review of the facilities P&P titled Nursing Documentation dated 6/2022 showed nursing documentation will follow the guidelines of good communication and be concise, clear, pertinent, and accurate based on the residents/patients (hereinafter patient) condition, situation, and complexity. Documentation for subsequent and or routine care and procedures may be completed by exception or the use of a checklist, flow charts, or other documentation tools. Clinical judgment is used to determine the need for additional data…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • No harm found · Bcited before2025-07-15 · tag F0842 — failed to keep accurate, complete medical records — pattern
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility P&P review, the facility failed to ensure the medical record was accurate for one of five sampled residents (Resident 1). This failure had the potential to negatively impact the resident's care as the medical information was inaccurate. Findings: Closed medical record review for Resident 1 was initiated on 7/10/25. Resident 1 was readmitted to the facility on [DATE], and discharged to the acute care hospital on 7/5/25. Review of Resident 1's EHR failed to show a signed copy of the residents admission physician's orders. On 7/10/25 at 0955 hours, the HIM stated once the paper medical records were scanned into the EHR, they were shredded. The HIM stated Resident 1's signed Order Summary Report should be in the EHR. The HIM verified the signed Order Summary Report was not located in the resident's EHR. On 7/10/25 at 1043 hours, the Medical Records Clerk provided a copy of Resident 1's signed Order Summary Report with the signature dated 7/8/25. Review of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • No harm found · Bcited before2025-02-28 · tag F0842 — failed to keep accurate, complete medical records — pattern
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to ensure the medical records for two of 35 final sampled residents (Residents 132 and 184) were complete. * The facility failed to document the administration of the piperacillin-tazobactam medication for Resident 184. * Resident 132's MAR had missing documentation on 1/13/25, for the evening shift. These failures had the potential for the residents' care needs not being met as the clinical information was not complete. Findings: 1. Review of the facility's P&P titled Medication Administration - General Guidelines dated 10/2017 showed under the section for Documentation, the individual who administers the medication dose records the administration on the resident's MAR directly after the medication is given. At the end of the medication pass, the person administering the medication reviews the MAR to ensure necessary doses were administered and documented. In no case should the individual who administer the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • No harm found · Bcited before2024-07-24 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and facility P&P review, the facility failed to ensure the infection control practices were implemented to help prevent development and transmission of diseases and infections for two of four sampled residents (Residents 3 and 4) and six of six nonsampled residents (Residents 5, 6, 7, 8, 9, and 10). * The facility failed to properly store and label two bedpans and a basin observed on a handrail in Room A's restroom occupied by Residents 5 and 6. * The facility failed to properly store and label a basin found in Room B's restroom occupied by Residents 3, 7, 8 and 9. * The facility failed to properly store and label a urinal found on top of a toilet tank in Room C occupied by Residents 4 and 10. These failures had the potential for cross contamination and spread of infections. Findings: Review of the facility's P&P titled Infection Prevention and Control Program revised 9/18/24, showed an infection prevention and control program is established and maintained to provide a safe, sanitary and comfortable environment and to help prevent the development and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • No harm found · Bcited before2024-06-26 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — pattern
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and medical record review, the facility failed to ensure the necessary care and services were provided to prevent the development or worsening of pressure injuries for one of two sampled residents (Resident 8). *Resident 8 developed a Stage 4 pressure injury to the right buttock after admission to the facility. The facility failed to provide the skin treatment to Resident 8's right buttock as ordered by the physician. This failure had the potential for Resident 8 to not receive the appropriate care and services to promote healing of the pressure ulcer. Findings: Review of Resident 8's Order Summary Report dated 6/7/24, showed a physician's order dated 6/6/24, for Santyl external ointment 250 unit/gm (collagenase, a prescription medicine which removes dead tissue from wounds so they can start to heal), apply to the right buttock, cleanse with NS, pat dry, apply and pack lightly with a xeroform gauze, and cover with a dry dressing topically every day shift for the pressure injury wound for 30 days. On 6/7/24 at 0920 hours, a wound care observation for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2024-04-19 · tag F0550 — failed to protect resident dignity and rights — pattern
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to ensure the privacy was provided for one of one reviewed resident (Resident 1). * The facility failed to ensure Resident 1's adult briefs and bilateral lower extremities were not exposed or seen in the hallway. This failure had the potential to negatively affect the dignity of the resident and violate the resident's right to privacy. Findings: Review of the facility's P&P titled Quality of Life-Dignity revised 2/2020 showed the residents are treated with dignity and respect at all times. Staff promote, maintain, and protect resident privacy, including bodily privacy during assistance with personal care and during treatment process. Medical record review for Resident 1 was initiated on 4/18/24. Resident 1 was admitted to the facility on [DATE], and readmitted on [DATE]. Review of Resident 1's H&P examination dated 4/15/24, showed Resident 1 had the capacity to make decisions. Resident 1 had a diagnosis of status…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • No harm found · Bcited before2024-02-20 · tag F0655 — pattern
    Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, facility document review, and facility P&P review, the facility failed to ensure the care plan for falls was reviewed and revised for one of six final sampled residents (Resident 1) as per the facility's P&P. This failure put Resident 1 at risk of not receiving resident-centered care after an unwitnessed fall. Findings: Review of the facility's P&P titled Comprehensive Care Plan dated 8/2021 showed the facility is to develop and implement an individualized comprehensive care plan that includes measurable objectives and timetables to meet the resident ' s medical, physical, mental and psychosocial needs shall be developed for each resident. The P&P further showed assessments of residents are ongoing and care plans are reviewed and revised as information about the resident and the resident 's condition change. Closed medical record review for Resident 1 was initiated on 2/15/24. Resident 1 was admitted to the facility on [DATE], and transferred to the acute care hospital…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2023-12-21 · tag F0583 — failed to protect personal privacy — pattern
    Keep residents' personal and medical records private and confidential.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and facility P&P review, the facility failed to ensure the residents' meal tickets were safeguarded to protect their confidential health information. This failure had the potential for the residents personal and health information to be accessed from the unauthorized users. Findings : Review of the facility's P&P titled Protected Health Information (PHI), Management and Protection of Medical Records Revised April 2014 showed it is the responsibility of all personnel who have access to the resident and facility information to ensure that such information is managed and protected to prevent unauthorized release or disclosure. On 12/21/23 at 1300 hours, an observation and concurrent interview was conducted with the DDS. There were discarded multiple meal tickets observed in an opened trash can bin located in the hallway near the kitchen. Resident 110's meal ticket was on top along with the other residents' meal tickets. The DDS acknowledged Resident 110's meal ticket was on top along with multiple discarded residents' meal tickets in an opened trash can…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2023-12-21 · tag F0636 — pattern
    Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and medical record review, the facility failed to ensure the admission assessment MDSs were completed within 14 calendar days of the resident's entry date of admission for two of 35 final sampled residents (Residents 745 and 912) and one nonsampled resident (Resident 198). This had the potential of not identifying each resident's preferences and goals of care, functional and health status, strengths and needs, as well as offering guidance for further assessments once the health problems had been identified. Findings: Review of the Long-Term Facility Resident Assessment Instrument 3.0 User's Manual v1.18.11 dated October 2023 showed the admission (comprehensive) assessment MDS must be completed on the 14th calendar day of the resident's admission (admission date + 13 calendar days). 1. Medical record review for Resident 198 was initiated on 12/19/23. Resident 198 was admitted to the facility on [DATE]. Review of Resident 198's admission MDS had an ARD of 8/11/23. The admission MDS showed the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2023-12-21 · tag F0638 — pattern
    Assure that each resident’s assessment is updated at least once every 3 months.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and medical record review, the facility failed to ensure the MDSs for quarterly assessments were completed within 14 calendar days of the ARDs for three nonsampled residents (Residents 52, 100, and 198). This failure had the potential of not identifying each resident's preferences and goals of care, functional and health status, strengths and needs, as well as offering guidance for further assessments once the health problems had been identified. Findings: Review of the Long-Term Facility Resident Assessment Instrument 3.0 User's Manual v1.18.11 dated October 2023 showed a Quarterly (Non-Comprehensive) assessment completion date must be no later than 14 calendar days of the MDS assessment's ARD. Review of the MDSs for Residents 52, 100, and 198 was initiated on 12/18/23. The MDSs for Residents 52, 100, and 198 showed the following: * Resident 52's quarterly MDS assessment with ARD of 11/14/23, was completed on 12/14/23, more than 14 calendar days of the ARD. * Resident 100's quarterly MDS assessment with ARD of 11/9/23, was completed on 12/12/23, more than 14…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2023-12-21 · tag F0641 — pattern
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and medical record review, the facility failed to ensure the MDSs for one of 35 final sampled residents (Resident 125) and one closed record sampled resident (Resident 243) were accurate. This posed the risk of the residents not receiving an individualized plan of care based on the residents' specific needs. Findings: 1. Closed medical record review for Resident 243 was initiated on 12/20/23. Resident 243 was admitted to the facility on [DATE]. Review of Resident 243's MDS dated [DATE], showed Resident 243 was discharged on 10/2/23. However, under Section A, discharge status, Resident 243 was coded 07 in which the resident was discharged to an inpatient psychiatric facility (psychiatric hospital or unit). According to the CMS's RAI Version 3.0 Manual dated October 2023, Under A2105: Discharge Status, Code 07 was for residents discharged to a psychiatric unit of a critical access hospital. Review of Resident 243's Notice of Proposed Transfer/discharge date d 10/2/23, showed Resident 243…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • No harm found · Bcited before2023-12-21 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility P&P review, the facility failed to develop the comprehensive plans of care to reflect the individual care needs of one of 35 final sampled residents (Resident 35). The facility failed to develop a care plan problem to address Resident 35's refusal of participating in a care plan meeting. This failure posed the risk of not providing appropriate, consistent, and individualized care to Resident 35. Findings: Review of the facility's P&P titled Care Plan Comprehensive dated 8/25/21 showed the comprehensive care plan included the following: - The services that are to be furnished to attain or maintain the resident's highest practicable physical, mental, and psychosocial well-being. - Any specialized services or specialized rehabilitative services the nursing facility will provide as a result of PASARR recommendations, if applicable. - The resident's goal for admission and desired outcomes. - The resident's preference and potential for future discharge. -…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • No harm found · Bcited before2023-12-21 · tag F0695 — failed to provide proper breathing / tracheostomy care — pattern
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to ensure one of 35 final sampled resident (Resident 913) was provided with the appropriate respiratory care. * Resident 913's nebulizer mask and tubing were not properly stored. This failure had the potential to affect the respiratory health and well-being of Resident 913. Findings: On 12/18/23 at 0932 hours, during the initial tour, Resident 913's nebulizer mask and tubing were observed on the nebulizer machine exposed to air on the nightstand. On 12/18/23 at 0945 hours, an interview with LVN 2 was conducted. LVN 2 verified the nebulizer was exposed to air and not stored in a bag. Medical record review for Resident 913 was initiated on 12/20/23. Resident 913 was admitted on [DATE]. Review of the Order Summary Report dated 12/20/23, showed an order for ipratropium-albuterol solution (a medication used to treat air flow blockage) 0.5-2.5 (3) mg/3 ml 3 ml inhale orally every six hours as needed for shortness of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2023-12-21 · tag F0711 — pattern
    Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, and facility P&P review, the facility failed to ensure the physician signed the telephone orders timely for one of 35 final sampled residents (Resident 131). This posed the risk for inaccurate treatment for the resident. Findings: Review of the facility's P&P titled Telephone Order dated 2/2014 showed the telephone orders must be countersigned by the physician during his or her next visit. Medical record of Resident 131 was initiated on 12/20/23. Resident 131 was admitted to the facility on [DATE]. Resident 131's physician's telephone orders dated 5/23, 5/26, 6/2, 7/6, 11/4, and 11/18/23, showed no signature by the physician to show these telephone orders had been reviewed and approved by the physician. On 12/21/23 at 0950 hours, a concurrent medical record review and interview was conducted with the Director of Medical Records. The Director of Medical Records acknowledged the physician's orders were not signed as per the facility's P&P. The Director of Medical Records…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • No harm found · Bcited before2023-12-21 · tag F0814 — failed to dispose of garbage properly — pattern
    Dispose of garbage and refuse properly.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation and interview, the facility failed to ensure the garbage was stored in sanitary manner. This failure had the potential for pest contamination. Findings: According to the USDA Food Code 2017, 5-501.113, Covering Receptacles, receptacles and waste handling units for refuse .shall be kept covered (B) with tight-fitting lids or doors if kept outside the food establishment. Review of the facility's P&P titled Garbage and Trashcan revised on 5/2020 showed the dumpster area must be free of debris on the ground and the lid must be closed. On 12/18/23 at 1603 hours, an observation and concurrent interview with the DSS and Director of Maintenance was conducted. One of six dumpsters was observed overflowing with garbage restricting the lid from closing. More than ten cardboard boxes were observed on the ground and a locked area located behind the dumpsters was observed with trash on ground. The Director of Maintenance confirmed dumpsters should be closed and trash should not be on the ground.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • No harm found · Bcited before2023-12-21 · tag F0842 — failed to keep accurate, complete medical records — pattern
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, medical record review, and facility P&P review, the facility failed to ensure the medical records for three of 35 final sampled residents (Resident 34, 77, and 121) were complete and accurately maintained. * The facility failed to ensure Resident 34's TAR for indwelling urinary catheter care was complete. * The facility failed to ensure Resident 77's pain assesment was documented accurately in the MAR. * The facility failed to ensure Resident 121's skin assessment related to soft hand mitten use was documented in the TAR. These failures had the potential for the resident's care needs not being met as the medical information was incomplete or inaccurate. Findings: Review of the facility's P&P titled Nursing Documentation dated 6/2022 showed documentation includes information about the patient's status, nursing assessment and interventions, expected outcomes, evaluation of the patient's outcomes, and responses to nursing care. Timely entry of documentation must occur as soon as…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2023-12-21 · tag F0849 — pattern
    Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, medical record review, facility document review, and facility P&P review, the facility failed to ensure the coordination of hospice services for one of 35 final sampled residents (Resident 51). * The facility failed to ensure Resident 51's hospice visitation calendar showed the scheduled hospice staff visits. This failure had the potential to put Resident 51 at risk for uncoordinated medical care between the facility and hospice agency. Findings: Review of the facility's P&P titled Hospice Program revised 7/2017 showed hospice services are available to residents at the end of life. The facility will designate a staff to coordinate care provided to the resident by the facility staff and the hospice staff. He or she is responsible for the following: - Collaborating with hospice representatives and coordinating facility staff participation in the hospice care planning process for residents receiving these services; and - Ensuring that the facility staff provides orientation on the policies and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2022-04-19 · tag F0582 — pattern
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview, facility document review, and facility P&P review, the facility failed to give the SNF ABN (Skilled Nursing Facility Advance Beneficiary Notice of Non-coverage) form CMS 100555 regarding the Medicare Part A (hospital insurance) services for two of three residents investigated for Beneficiary Review (Residents 29 and 87). The SNF ABN form CMS 10055 was to help the resident make an informed choice about whether or not they want to receive these items or services, knowing that they might have to pay for the services or items out of pocket. This had the potential to not allow the residents to make an informed decision about their choice of Medicare services. Findings: Review of the facility's P&P titled Medicare Denial Process revised 6/13/18, showed the facility designee will issue SNF ABN form CMS 10055 when the resident has Part A skilled benefit days remaining, and the facility has determined that the resident no longer meets the skilled level of care and the resident will continue to live at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • No harm found · Bcited before2022-04-19 · tag F0814 — failed to dispose of garbage properly — pattern
    Dispose of garbage and refuse properly.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to ensure the garbage and refuse were properly stored for one of four garbage dumpsters. The lid of one garbage dumpster was observed partially propped open. This failure had the potential to harbor pests or rodents which carried diseases. Findings: According to the US Food Code 2013, 5-501.113, Covering Receptacles, receptacle units for refuse shall be kept covered with tight fitting lids after they are filled. On 4/13/22 at 1500 hours, an observation and concurrent interview was conducted with the Dietary Aide. One garbage dumpster located outside of the facility adjacent to the side parking lot and TRC unit was observed with the lid partially propped open. The Dietary Aide acknowledged the findings and stated the lid should be closed to keep the smell and animals out. On 4/13/22 at 1515 hours, an observation and concurrent interview was conducted with the Maintenance Director. The Maintenance Director verified the dumpster lid was partially propped open. The Maintenance Director stated the lid had to be completely closed to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • No harm found · Bcited before2022-04-19 · tag F0842 — failed to keep accurate, complete medical records — pattern
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and medical record review, the facility failed to ensure the medical record was accurate for one of 35 final sampled residents (Resident 171). * Resident 171's medical record showed an order to be placed on droplet isolation (used to prevent the spread of pathogens that are passed through respiratory secretions and do not survive for long in transit) for 10 days. However, there was no medical indication for Resident 171 to be placed on the droplet isolation. This failure posed the risk of the residents' care team not having accurate information. Findings: Medical record review for Resident 171 was initiated on 4/12/22. Resident 171 was readmitted to the facility on [DATE]. Review of the Order Audit Report showed an order dated 4/3/22, for droplet isolation precaution for PUI (person under investigation) every shift for 10 days. On 4/12/22 at 1605 hours, an interview and concurrent medical record review was conducted with LVN 4. LVN 4 reviewed Resident 171's orders and verified there was an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Part of a chain

This home belongs to WINDSOR — 22 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 2 of 52.4-0.4 vs chain
Health inspection 2 of 52.0≈ chain avg
Staffing 4 of 53.0+1.0 vs chain
Quality measures 4 of 54.1≈ chain avg
The other 21 homes this chain runs (chain average 2.4★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
ROBIN, AARONIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST; CORPORATE OFFICER50%since 03/24/2023
TRESS, AVROHOMIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST; CORPORATE OFFICER50%since 03/24/2023
HURTADO, MIGUELIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 03/07/2023
SALEM, CHRISTOPHERIndividualOPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNFsince 06/01/2019
SHAW, PAMELAIndividualOPERATIONAL/MANAGERIAL CONTROLsince 03/24/2023
MESHUGA 2 REALTY HOLDINGS LLCOrganizationADP OF THE SNFsince 07/14/2025
NEWGEN ADMINISTRATIVE SERVICES, LLCOrganizationADP OF THE SNFsince 02/28/2025

CMS files one row per role, so the 11 rows in the source record cover these 7 parties — each is shown once here with every role it holds. Nothing is omitted.

2 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$14.0M
Net patient revenuemost recent cost report
-62.9%
Operating marginrevenue minus expenses
$740K
Related-party expense3% of expenses
Who pays — share of resident-days
Medicaid 66%Medicare 5%Other / private 28%

This home reported $740K paid to related parties (affiliated landlords or management companies) in its most recent cost report. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$681per resident / day
operating cost
$20,690per month
≈ monthly operating cost
$418per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in CA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the California Medicaid page.

Typical monthly cost in California
$12,167/mo
Nursing home (semi-private)
$15,178/mo
Nursing home (private)
$7,000/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 055653. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-02-28, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

What to do next