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Reserve at Appling of Journey LLC, The

6698 Washington Road, Appling, GA 30802 · For profit - Limited Liability company · 100 certified beds · (706) 541-0462 Medicare & Medicaid certified

Call the home — (706) 541-0462 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Resident-funds citation (F0570)$19,321 in federal fines
Insights

The public record raises real questions here. Weigh the concerns below carefully.

In its favor
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has a citation for mishandling residents’ money or property (F0570)
  • a high number of inspection citations overall (25) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $19,321 in federal fines (most recent 2024-01-08)
  • its independent health-inspection rating is low (2/5)
  • its payroll-based staffing rating is low (1/5)
  • its facility-reported quality-measure rating is low (1/5)
  • nursing-staff turnover (58%) runs well above the national median (45%)
  • about 22% of its spending goes to commonly-owned related companies

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 1 of 5
Quality measuresSelf-reported by the facility 1 of 5

Location & what’s nearby

Hospital
Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
111 S Washington St · (706) 359-4215 · Call to confirm hours
Pharmacy
6698 Washington Rd · (706) 541-9880 · Call to confirm hours
Park
6703 Washington Rd · Typically dawn to dusk
Place of worship

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 1 of 5
Long-stay residentspeople who live here 2 of 5
Short-stay residentsrehab / post-hospital 1 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased30.0%15.3%15.4%worse
Long-stay residents who lose too much weight8.7%5.6%5.4%worse
Long-stay residents with a catheter left in their bladder0.0%0.9%0.9%better
Long-stay residents with a urinary tract infection1.9%2.5%2.0%typical
Long-stay residents with depressive symptoms8.8%11.3%6.5%worse
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury1.8%3.2%3.3%better
Long-stay residents whose ability to walk worsened21.4%15.2%16.1%worse
Long-stay residents on antianxiety or hypnotic medication18.3%20.5%18.9%typical
Long-stay residents given the seasonal flu vaccine100.0%95.0%95.3%typical
Long-stay residents with pressure ulcers6.9%5.6%4.7%worse
Long-stay residents with worsening bladder/bowel control9.4%15.8%21.2%better
Long-stay residents who got an antipsychotic medication — see the note below the table21.8%19.9%17.1%worse
Short-stay residents who newly got an antipsychotic medication6.5%2.6%1.4%worse
Short-stay residents given the seasonal flu vaccine66.1%78.4%79.4%worse
Short-stay residents rehospitalized after admission40.1%25.0%22.6%worse
Short-stay residents with an outpatient ER visit21.0%11.6%12.0%worse
Long-stay hospitalizations per 1,000 resident days2.162.151.67worse
Long-stay outpatient ER visits per 1,000 resident days2.431.901.80worse

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

43.7% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 39 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

43.7%U.S. median 51.5%
Got home and stayed home
8.5%U.S. median 10.7%
Went back to hospital
52.2%U.S. median 56.6%
Met the expected recovery
0.16U.S. median 0.31
Therapy hours / resident / day
0.08hours / resident / day
Physical therapy
0.07hours / resident / day
Occupational therapy
0.01hours / resident / day
Speech therapy

Met the expected recovery: 52.2% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 23 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: this home’s payroll records show 0.16 therapist hours per resident per day in 2026Q1 — more than 15% of the 13,892 homes that report any therapy hours at all.

Weekend therapy: weekend therapy hours are 8% of this home’s weekday level — it runs some therapy at the weekend, at a lower level than on weekdays. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF43.7%CMS range 28.4–57.051.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF8.5%CMS range 5.7–12.710.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge52.2%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge52.2%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge52.2%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting90.9%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay4.3%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened10.9%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization8.7%CMS range 4.6–16.17.1%Oct 2023–Sep 2024no different from U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.291.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.24
RN hours/ resident / day
0.47
LPN hours/ resident / day
2.27
Aide hours/ resident / day
2.98
Total nurse hours/ resident / day
0.14
RN hoursweekends
58.5%
Total nursing turnover
50.0%
RN turnover

How full it usually is: this home is certified for 100 beds and averages 82.7 residents a day — about 83% occupied, or roughly 17 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 2.98 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.24 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.27 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.37 hrs/resident/day on weekends vs 3.23 on weekdays — 27% thinner on weekends — a notable drop. RN hours go from 0.28 to 0.14 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 58% is well above the national median of 45%.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

9
deficiencies at the latest standard inspection (2025-08-28)
11
at the previous standard inspection (2024-04-07)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

25 citations, most serious first. The 10 most serious are shown; the remaining 15 are one tap away and print in full.

  • Potential for harm · F2025-08-28 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, staff interviews, and review of the facility's policy titled Ice Machines and Portable Ice Carts, the facility failed to ensure the dietary ice machine was free from buildup. This deficient practice had the potential to place the 76 residents receiving nutrition or hydration from the kitchen at risk of foodborne illness. Findings include: Review of facility policy titled Ice Machines and Portable Ice Carts, revised April 2025, revealed the Policy section stated, It is the policy of this facility to ensure that ice machine machines/carts are working in proper order, cleaned, and maintained as per Federal, State, local or facility guidance, according to manufacturer's instructions and current standards of practice. The Compliance Guidelines section included, 1. Ice machines will be cleaned at a frequency specified by the manufacturer or, if manufacturer specifications are absent, at a frequency necessary to preclude accumulation of soil or mold. 3. The maintenance director or other designee is responsible for cleaning and maintaining the ice machine at the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2025-08-28 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interviews, record review, and review of the facility's policies titled Hand Hygiene and Enhanced Barrier Precautions (EBP), the facility failed to ensure nursing staff performed hand hygiene and used personal protective equipment (PPE) while administering medications via gastrostomy tube (G-Tube [a tube surgically inserted through the abdominal wall into the stomach to provide nutrition and medication]), while suctioning the tracheostomy (a surgically created hole in the trachea to provide an airway and facilitate breathing), and during perineal care for one of 18 residents (R) (R23) on EBP. The deficient practice had the potential to place R23 at increased risk of unmet needs and medical complications and to increase the spread of infection due to cross-contamination for the 80 residents residing in the facility.Findings include:Review of the facility's policy titled Hand Hygiene, revised 4/1/2025, revealed the Policy Explanation and Compliance Guidelines section included, . 2. Hand hygiene is indicated and will be performed under the conditions listed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-08-28 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interviews, record review, and review of the facility policies titled Medication Storage and Medication Administration Policy, the facility failed to ensure that medications, biologicals, and supplies were stored following manufacturers' recommendations, or those of the suppliers, in one of four medication carts and two of two medication rooms. This deficient practice has the potential to place residents at risk of receiving medications or biologicals with altered effectiveness. Findings include:Review of the facility policy titled Medication Storage, revised 4/9/2025, included, The pharmacy and all medication rooms are routinely inspected by the consultant pharmacist for discontinued, outdated, defective, or deteriorated medications with worn, illegible, or missing labels. Review of policy titled Medication Administration, revised 4/9/2025, included, . 13. Identify expiration date. If expired, notify nurse manager.A review of the manufacturer's instructions on the electrolyte bottle revealed that once the electrolyte bottle is open, it is good for 48…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-08-28 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff and resident interviews, and record review, the facility failed to ensure one of 52 sampled residents (R) (R34) was treated with dignity during dining. This deficient practice had the potential to place R34 at risk of a diminished quality of life or feeling intimidated when staff fed her while standing over her.Findings include: Review of the admission Minimum Data Set (MDS) for R34, dated 6/10/2025, revealed Section C (Cognitive Patterns) documented a Brief Interview for Mental Status (BIMS) score of 00 (indicating severe cognitive impairment). Section I (Active Diagnoses) documented diagnoses, including, but not limited to, Down syndrome, non-Alzheimer's dementia, and a history of transient ischemic attack without deficit. Section GG (Functional Abilities and Goals) documented that R34 required set-up and cleanup assistance with meals.Review of the care plan for R34, dated 6/8/2025, revealed that R34 had activities of daily living (ADL) self-care performance deficit and is at risk for not having her needs met in a timely manner related to her Down…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-08-28 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and staff and resident interviews, the facility failed to maintain a safe, functional, and sanitary environment by not repairing roof leaks in one of two shower rooms (Shower Room A) and the facility's dining room. This deficient practice had the potential to place the 80 residents residing in the facility at risk of living in an unsafe and unsanitary environment. Findings include:The facility's policy on environmental maintenance was requested, but was not provided.Observation on 8/27/2025 at 3:21 am in Shower Room A revealed the ceiling protruding downward with visible brown stains around the light fixture.In an interview on 8/27/2025 at 3:21 am, Certified Nursing Assistant (CNA) SS revealed that the Shower Room A ceiling leaked when it rained and stated the leak caused the ceiling area to protrude down. In a concurrent observation and interview on 8/27/2025 at 11:35 am, observation in the Dining Room revealed brown discolored areas on the dining room ceiling. Kitchen Aide PP stated that the leak in the middle of the dining room had been a known problem for…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-08-28 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, staff interviews, record review, and review of the facility's policy titled Comprehensive Care Plans, the facility failed to implement care plan interventions for one of 18 residents (R) (R23) requiring Enhanced Barrier Precautions (EBP). This deficient practice had the potential to place R23 at risk of unmet care needs and a diminished quality of life. Findings include:Review of the facility's policy titled Comprehensive Care Plans, revised 2/5/2025, revealed the Policy Explanation and Compliance Guidelines included, 1. The care planning process will include an assessment of the resident's strengths and needs, and will incorporate the resident's personal and cultural preferences in developing goals of care. All services provided or arranged by the facility, as outlined by the comprehensive care plan, must meet professional standards of quality.3. The comprehensive care plan will describe, at a minimum, the following: a. The services that are to be furnished to attain or maintain the resident's highest practicable physical, mental, and psychological…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-08-28 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff interviews, and review of the facility's policy titled Resident Rights Regarding Treatment and Advance Directives, the facility failed to ensure the comprehensive person-centered care plan was updated for one of 52 sampled residents (R) (R82).Findings include:Review of the facility's policy titled, Resident's Rights Regarding Treatment and Advance Directives dated [DATE] under the section titled Policy Explanation and Compliance Guideline included, . 7. During the care planning process the facility will identify, clarify, and review with the resident or legal representatives whether they desire to make any changes related to any advance directives. 9. Any decision-making regarding the resident's choice will be documented in the resident's medical record and communicated to the interdisciplinary team and staff responsible for the resident's care.Review of the admission Record for R82 revealed admission on [DATE]. The Advanced Directive section documented a DNR (Do Not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-08-28 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, resident and staff interviews, record review, and review of the facility's policy titled Nail Care, the facility failed to provide nail care for three of 52 sampled residents (R) (R66, R50, and R81). This deficient practice had the potential to place R66, R50, and R81 at risk of unmet needs and a diminished quality of life. Findings include: Review of the facility's policy titled Nail Care, reviewed 1/14/2025, revealed the Policy Explanation and Compliance Guidelines section included, . 3. Routine cleaning and inspection of nails will be provided during ADL [Activities of Daily Living] care on an ongoing basis. 4. Routine nail care, to include trimming and filing, will be provided on a regular schedule . Nail care will be provided between scheduled occasions as the need arises. Record review of a letter from a podiatrist dated June 9th, 2023 revealed, This letter is to inform you that podiatrist will no longer provide services to your facility. Due to changes at your facility, we are…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-08-28 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, staff interviews, and record review, the facility failed to deliver oxygen (O2) per physician order for one of eight residents (R) (R74) receiving O2 therapy. The deficient practices had the potential to place R74 at risk of respiratory complications.Findings include:Review of the electronic medical record (EMR) for R74 revealed diagnoses, including but not limited to shortness of breath (SOB).Review of the Quarterly Minimum Data Set (MDS) assessment for R74, dated 6/5/2025, Section C (Cognitive Patterns) documented a Brief Interview of Mental Status (BIMS) score of 1, indicating severe cognitive impairment. Section O (Special Treatments, Procedures, and Programs) documented that oxygen was not administered while a resident.Review of the Order Summary Report for R74 revealed an order dated 8/18/2025 for O2 at 2 liters per minute (LPM) via a nasal cannula (NC) every shift for SOB. Observations on 8/25/2025 at 11:29 am and 8/26/2025 at 9:17 am revealed R74 was receiving O2 via a NC. Further observation revealed that the flow rate for the O2 was set at 3 LPM.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-04-07 · tag F0582 — widespread
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, staff interviews, and review of the policy titled Advanced Beneficiary Notices, the facility failed to provide a Notice of Medicare Noncoverage (NOMNC) Centers for Medicare and Medicaid Services (CMS) form 10123 and Skilled Nursing Facility Advanced Beneficiary Notice (SNFABN) CMS form 10055 for three of three residents (R) (R340, R341, R342) who were reviewed after being discharged from Medicare Part A Services. Findings: Review of the policy titled Advanced Beneficiary Notices dated 12/1/2022 revealed the policy of the facility is to provide notices regarding Medicare eligibility and Coverage. Policy Explanation and Compliance Guidelines: number 5. c) A notice of Medicare Non-Coverage (NOMNC), form CMS-10123, shall be issued to the resident/representative when Medicare covered service(s) are ending, no matter if the resident is leaving the facility or remaining in the facility. This informs the resident on how to request an appeal or expedited determination from their Quality Improvement Organization (QIO). i. This notice is used when all covered services…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
Show the remaining 15 citations
  • Potential for harm · F2024-04-07 · tag F0851 — widespread
    Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, staff interviews, and review of the Payroll Based Journal (PBJ) [NAME] Report for the first quarter (Q1) of Fiscal Year 2024, the facility failed to accurately report direct care staffing data to the Centers for Medicare and Medicaid (CMS). The facility census was 89 residents. Findings include: Review of the PBJ [NAME] Report for October 1 through December 31, indicated as Q1, documented the following triggered metrics: One-Star Staffing Rating Excessively Low Weekend Staffing Failed to have Licensed Nursing Coverage 24 Hours/Day for 10/10/2023, 11/21/2023, 12/5/2023, 12/6/2023, 12/23/2023, and 12/26/2023 Interview on 4/7/2024 at 9:50 am, the Administrator revealed the Director of Finance submits the staffing data that is retrieved from the time clock system. She stated salaried employees do not always clock in and out and that Agency staff were not clocking in and out through the facility time clock until January of this year. She stated if the Director of Finance was missing Registered Nurse (RN) hours he would email the Administrator and ask for those…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-04-07 · tag F0558 — failed to accommodate residents' needs and preferences — pattern
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, interviews, and review of the policy titled Call Lights: Accessibility and Timely Response, the facility failed to ensure two residents (R) (R15 and R20) had their call light placed within their reach when they were in bed, creating the potential for their needs to not be addressed timely. Findings Include: Review of the policy titled Call Lights: Accessibility and Timely Response dated 12/1/2022 indicated the policy is to assure the facility is adequately equipped with a call light at each resident's bedside, toilet, and bathing to allow residents to call for assistance. Policy Explanation and Compliance Guidelines: Number 5. Staff will ensure the call light is within reach of the resident and secured, as needed. Number 6. The call system will be accessible to residents while in their bed or other sleeping accommodation within the resident's room. 1. R20 was admitted to the facility on [DATE] with diagnoses of but not limited to dementia, anxiety, and mood disturbance.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-04-07 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and review of the facility policy titled Preventive Maintenance Program, the facility failed to ensure that it was maintained in a safe, clean, and comfortable home-like environment in seven resident rooms on three of three halls (A10, B6, B7, B8, B13, C17, and C18) including dirty floors and walls, dirty privacy curtains, and scuffed walls, chipped paint, and peeling wallpaper. The census was 89. Findings: Review of the policy titled Preventive Maintenance Program, dated 12/1/2022 indicated the policy is that a Preventive Maintenance Program shall be developed and implemented to ensure the provision of a safe, functional, sanitary, and comfortable environment for residents, staff, and the public. Policy Explanation and Compliance Guidelines: Number 2. The Maintenance Director shall assess all aspects of the physical plant to determine if preventative Maintenance (PM) is required. Required PM may be determined from manufacturer's recommendations, maintenance requests, ground rounds, life safety requirements, or experience. Number 3. If preventative…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-04-07 · tag F0658 — failed to meet professional standards of care — pattern
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, staff interviews, and review of the facility document titled, Instructions for Completing the Medication Administration Clinical Skills Checklist, the facility failed to ensure that care and services were provided according to accepted standards of practice. Specifically, the facility failed to complete Medication Administration Clinical Skills Checklist for 11 of 12 certified Medication Aides employed at the facility. Findings: Review of the undated facility document titled Instructions for Completing the Medication Administration Clinical Skills Checklist indicated the licensed healthcare professional who administers the medication aide training program must personally validate the unlicensed staff's competency for tasks or skills associated with administering certain medications in the facility. Prior to allowing unlicensed staff to administer medications, the unlicensed staff is also required to successfully pass a computerized written, competency test approved by the Department of Community Health. Review of the facility employee records for the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-04-07 · tag F0883 — failed to offer flu and pneumonia vaccines — pattern
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, interviews, and review of policy titled Pneumococcal Vaccine, the facility failed to provide education, offer, or administer pneumonia vaccinations for three of five residents (R) (R29, R71, R68) reviewed for pneumonia vaccinations. Findings include: Review of policy titled Pneumococcal Vaccine dated 12/1/2022 documented the policy is to offer residents and staff immunization against pneumococcal disease in accordance with current Centers for Disease Control (CDC) guideline and recommendation. Policy Explanation and Compliance Guidelines: Number 1. Each resident will be assessed for pneumococcal immunization upon admission, Self -report of immunization shall be accepted. Any additional efforts to obtain information shall be documented, including efforts to determine date of immunization or type of vaccine received. Number 2. Each resident will be offered a pneumococcal immunization unless it is medically contraindicated, or the resident has already been immunized. 3. Prior to offering the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-04-07 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record review, resident and staff interviews, and review of the policy titled Promoting/Maintaining Resident Dignity, the facility failed to ensure residents rights were not violated, and dignity was maintained for two residents (R) (R53 and R71). Specifically, the facility posted notification in front lobby prohibiting visitation for R53 and failed to maintain the privacy and dignity during the provision of incontinent care for R71. The sample size was 46. Findings include: Review of the policy titled Promoting/Maintaining Resident Dignity, dated 12/1/2022, documented the policy is to protect and promote resident rights and treat each resident with respect and dignity as well as care for each resident in a manner and in an environment, that maintains or enhances resident's quality of life by recognizing each residents individuality. Compliance Guidelines: Number 1. All staff members are involved in providing care to residents to promote and maintain resident dignity and respect residents…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-07 · tag F0553 — failed to let residents help plan their care — isolated
    Allow resident to participate in the development and implementation of his or her person-centered plan of care.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, interviews, and review of the policy titled Care Planning-Resident Participation, the facility failed to conduct care plan meetings and ensure that residents and/or their families were invited to participate in care planning for one of 46 sampled residents (R) R5. Findings include: Review of the policy titled Care Planning-Resident Participation dated 12/1/2022 revealed the policy is the facility supports the resident's right to be informed of and participate in his or her care planning and treatment. Policy Explanation and Compliance Guidelines: 1. The facility will inform the resident in a language he or she can understand of their rights regarding planning and implementing care, including the right to be informed of their health status. 7. The facility will honor the residents choice in individuals to be included in the care planning process. 10. The facility will discuss the plan of care with the resident and/or representative at regularly scheduled care plan conferences, and allow…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-07 · tag F0644 — isolated
    Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff interviews, and review of the policy titled Resident Assessment-Coordination with PASRR Programs, the facility failed to ensure that two residents (R) (R29 and R85) were assessed for Level II Pre-admission Screening/Resident Review (PASRR) and coordinate services, if warranted. The sample size was 46. Findings include: 1. Review of the clinical record revealed R29 was admitted to the facility on [DATE] with diagnoses including but not limited to schizoaffective disorder and Moderate Intellectual Disabilities (ID). Review of R29's admission Minimum Data Set (MDS) assessment dated [DATE] revealed a Brief Interview for Mental Status (BIMS) was coded as two, which indicated severe cognitive impairment. Section I indicated diagnosis of schizophrenia. The PASRR section of the MDS (Item A 1500) indicated there was no PASRR Level II completed. Review of Psychiatric Diagnostic Evaluation dated 3/13/2024 listed diagnoses and assessed resident for the following mental illness schizoaffective…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-04-07 · tag F0657 — failed to keep the care plan current — isolated
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, interviews, and review of the policy titled Comprehensive Care Plans the facility failed to revise the care plan to reflect current code status for one resident (R) R5. The sample size was 46. Findings include: Review of the policy titled Comprehensive Care Plans dated 12/1/2022 revealed the policy is the facility will develop and implement a comprehensive person-centered care plan for each resident, consistent with resident rights, that includes measurable objectives ad timeframes to meet a residents medical, nursing, and mental and psychosocial needs that are identified in the resident's comprehensive assessments. Policy Explanation and Compliance Guidelines: 5. The comprehensive care plan will be reviewed and revised by the interdisciplinary team after each comprehensive and quarterly MDS assessment. Review of R5's clinical record revealed an admission date of 8/10/2022. Diagnoses include but not limited to adult failure to thrive, heart failure, Alzheimer's disease, dementia, mood…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-04-07 · tag F0887 — isolated
    Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, interviews, and review of policy titled COVID-19 Prevention, Response, and Reporting, the facility failed to ensure documentation was available regarding the education, offering, and administering the COVID-19 vaccine for one of five sampled residents (R) (R) R29. Findings include: Review of undated policy titled COVID -19 Prevention, Response and Reporting documented the policy is to ensure that appropriate interventions are implemented to prevent the spread of COVID-19 and promptly respond to any suspected or confirmed COVID-19 infections. Policy Explanation and Compliance Guidelines: Number 3. The facility should offer resources and counseling to healthcare personnel, residents, and visitors on the importance of receiving COVID-19 vaccinee and staying up to date with all recommended COVID -19 vaccine doses. Number 28. The Infection Preventionist, or designee, will monitor and track COVID -19 related information to include but not limited to: c. Staff and resident vaccination status.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-05-13 · tag F0623 — isolated
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff interviews, and review of the facility's policy titled, Transfer or Discharge Notice, the facility failed to provide written notification of a transfer to the hospital and failed to send a copy of the discharge notice to a representative of the Office of the State Long-Term Care Ombudsman for one resident, (R) R#33, of three residents reviewed for hospitalization. Findings include: Review of the facility's policy titled Transfer or Discharge Notice dated March 2021, revealed Under the following circumstances, the notice is given as soon as it is practicable but before the transfer or discharge . An immediate transfer or discharge is required by the resident's urgent medical needs . The resident and representative are notified in writing of the following information: a. The specific reason for the transfer or discharge; b. The effective date of the transfer or discharge; c. The location to which the resident is being transferred or discharged ; d. An explanation of the resident's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-05-13 · tag F0625 — isolated
    Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, staff interviews, and review of the facility policy titled, Transfer or Discharge Notice, the facility failed to provide written notification of the facility's bed-hold policy upon discharge to the hospital for one resident, (R) R#33, of three residents reviewed for hospitalization. This failure had the potential to contribute to possible denial of re-admission following a hospitalization for residents discharged emergently to the hospital. Findings include: Review of the facility's policy titled, Transfer or Discharge Notice, dated March 2021, revealed, Under the following circumstances, the notice is given as soon as it is practicable but before the transfer or discharge . An immediate transfer or discharge is required by the resident's urgent medical needs . The resident and representative are notified in writing of the following information: . The facility bed-hold policy. Review of R#33's Electronic Medical Record (EMR) revealed an admission date of 2/23/22 with an admission…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-05-13 · tag F0684 — failed to provide proper treatment and quality of care — isolated
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review, observations, staff interviews, and policy review, the facility failed to ensure one resident (R) R#33 of three sampled residents, received wound treatment in accordance with professional standards of practice, physician orders, and the comprehensive person-centered care plan. Findings include: Review of the facility policy titled, Medication and Treatment Orders, dated July 2016, revealed, Medications shall be administered only upon the written order of a person duly licensed and authorized to prescribe such medications in this state. According to the Georgia Standards of Practice for Licensed Practical Nurses (LPN), accessed at https://rules.sos.ga.gov/[NAME], the LPN is responsible to implement treatments ordered by the directing physician. Review of the Electronic Medical Record (EMR) for R#33 revealed that the resident was admitted on [DATE] with a diagnosis of cancer. Review of the admission Minimum Data Set (MDS) dated [DATE], documented R#33 had a Brief Interview for Mental Status…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2022-05-13 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review, the facility failed to ensure residents remained free of accidents and hazards for one resident , (R) R#26, of 20 sampled residents. R#26 was not assessed for the use of a Broda Chair and sustained multiple falls from the chair. This failure had the potential to cause R#26 harm. Findings include: Review of R#26's Electronic Medical Record (EMR) revealed R#26 was admitted on [DATE]. The EMR revealed diagnoses which included unspecified dementia without behavioral disturbance, repeated falls, abnormal posture, and unsteadiness on feet. Review of R#26's quarterly Minimum Data Set (MDS) dated [DATE], indicated R#26 was assessed to require total assistance of two staff for transfers, had no range of motion impairment, and did not have and any mobile devices such as a wheelchair. Review of R#26's comprehensive care plan, revealed a goal of expects to continue to have falls due to cognitive disability and being unaware of physical limitations. An intervention dated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2022-05-13 · tag F0570 — widespread
    Assure the security of all personal funds of residents deposited with the facility.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, staff interview, and review of the facility's Surety Bond Policy, the facility failed to maintain a surety bond sufficient to cover the current total funds in the resident trust account. The deficient practice had the potential to affect 68 residents with trust fund accounts managed by the facility. Findings include: Review of the facility's Surety Bond Policy with a revision date of March 2021 revealed that 3. All funds (including refundable deposits) entrusted to the facility for a resident are covered by the surety bond. Review of the undated (name) Surety Bond Transaction Report revealed a surety bond in the amount of $50,000 with an effective date of 1/31/21 and expiration date of 1/31/22. Review of the Resident Trust Fund Account statement of 11/30/21 revealed a balance of totaling to $57,370.08. Review of the Resident Trust Fund Account statement of 12/31/21 revealed a balance of totaling to $59,297.42. Review of the Resident Trust Fund Account statement of 1/31/22 revealed a balance of totaling to $57, 422.98. Review of the undated (name) Surety Bond…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$19,321 in federal fines across 5 penalties.

  • $3,798 — penalty dated 2024-01-08
  • $3,176 — penalty dated 2024-01-02
  • $7,409 — penalty dated 2023-12-11
  • $1,764 — penalty dated 2023-11-20
  • $3,174 — penalty dated 2023-10-30

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to JOURNEY HEALTHCARE — 32 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 1 of 51.9-0.9 vs chain
Health inspection 2 of 52.3-0.3 vs chain
Staffing 1 of 51.5-0.5 vs chain
Quality measures 1 of 52.7-1.7 vs chain
The other 31 homes this chain runs (chain average 1.9★, per CMS)
1 of 5Calhoun Crossing Of Journey LLCCalhoun, GA 1 of 5Clifton HeightsLouisville, KY 1 of 5Crossroads of Flowery Branch of Journey LLC, TheFlowery Branch, GA 1 of 5Fairburn Heights Of Journey LLCFairburn, GA 1 of 5Jasper Point Of Journey LLCJasper, GA 1 of 5Jesup Ridge of Journey LLCJesup, GA 1 of 5Kirtland Woods Of JourneyKirtland, OH 1 of 5Morgantown Heights Of JourneyMorgantown, WV 1 of 5Murray Woods Of Journey LLCChatsworth, GA 1 of 5Stanford CrossingStanford, KY 1 of 5Stone Mountain Run Of Journey LLCStone Mountain, GA 1 of 5Thomasville Vistas of Journey LLCThomasville, GA 1 of 5Tucker Park Crossing of Journey LLCTucker, GA 2 of 5Crossings At East Lake Of Journey Llc, TheDecatur, GA 2 of 5Fort Valley Crossing of Journey LLCFort Valley, GA 2 of 5Frankfort TrailsFrankfort, KY 2 of 5Glasgow Hills Of JourneyGlasgow, WV 2 of 5Reserve at Fort Gaines of Journey LLC, TheFort Gaines, GA 2 of 5Warrenton Woods of Journey LLCWarrenton, GA 2 of 5Woods at Lumber City of Journey LLC, TheLumber City, GA 3 of 5Bainbridge Landing of Journey LLCBainbridge, GA 3 of 5Cartersville Crossing Of Journey LLCCartersville, GA 3 of 5Chardon WoodsChardon, OH 3 of 5Dublin Trails Of Journey LLCDublin, GA 3 of 5LaGrange Trails of Journey LLCLagrange, GA 3 of 5Riverside Valley Of JourneySaint Albans, WV 3 of 5Twin City Trails of Journey LLCTwin City, GA 3 of 5Vanceburg HillsVanceburg, KY 4 of 5Green River TrailsGreensburg, KY 4 of 5Roberta Trails of Journey LLCRoberta, GANot rated (Special Focus)Lyndon Crossing, LLCLouisville, KY

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
LAKE CROSSING HOLDCOOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%since 01/30/2023
BSD COUNTY IRREVOCABLE TRUSTOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST25%since 01/30/2023
BSD OVERLAND IRREVOCABLE TRUSTOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST25%since 01/30/2023
GA LAKE CROSSING NOBLE PARENTCO LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST25%since 01/30/2023
VA SUNSHINE LLCOrganization5% OR GREATER INDIRECT OWNERSHIP INTEREST25%since 01/30/2023
OBERLANDER, ZALMENIndividualCORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROLsince 01/30/2023
SILBERSTEIN, ARIIndividualCORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROLsince 01/30/2023
CARE NETWORK GA LLCOrganizationOPERATIONAL/MANAGERIAL CONTROLsince 01/30/2023

CMS files one row per role, so the 10 rows in the source record cover these 8 parties — each is shown once here with every role it holds. Nothing is omitted.

6 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$7.8M
Net patient revenuemost recent cost report
+6.5%
Operating marginrevenue minus expenses
$1.6M
Related-party expense22% of expenses
Who pays — share of resident-days
Medicaid 62%Medicare 7%Other / private 31%

This home reported $1.6M paid to related parties — landlords or management companies under common ownership — equal to about 22% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$240per resident / day
operating cost
$7,300per month
≈ monthly operating cost
$257per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in GA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Georgia Medicaid page.

Typical monthly cost in Georgia
$8,821/mo
Nursing home (semi-private)
$9,429/mo
Nursing home (private)
$5,300/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 115424. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-08-28, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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