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Chateau Living Center

716 Village Road, Kenner, LA 70065 · For profit - Limited Liability company · 215 certified beds · (504) 464-0604 Medicare & Medicaid certified

Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse/neglect citations on record (F0600, F0603) — most recent Jul 20253 immediate-jeopardy citations$159,972 in federal fines
Insights

This home has serious findings on its record. Read them closely before you consider it.

Worth asking about
  • it has abuse, neglect, or exploitation citations (F0600, F0603) — most recent Jul 2025
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0604, F0605, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • inspectors cited 3 immediate-jeopardy problems — the most serious level
  • a high number of inspection citations overall (60) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • the CMS record shows $159,972 in federal fines (most recent 2025-01-06)
  • its independent health-inspection rating is low (1/5)
  • its payroll-based staffing rating is low (1/5)
  • its facility-reported quality-measure rating is low (1/5)
  • about 22% of its spending goes to commonly-owned related companies

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 1 of 5
StaffingFrom payroll records (PBJ) 1 of 5
Quality measuresSelf-reported by the facility 1 of 5

Location & what’s nearby

Urgent care / clinic
708 W Esplanade Ave · (504) 461-9660 · Call to confirm hours
Pharmacy
Cvs0.2 mi
820 W Esplanade Ave · (504) 467-8313 · Call to confirm hours
Grocery
1201 W Esplanade Ave · (504) 472-2417 · Call to confirm hours
Park
716 Village Rd · Typically dawn to dusk
Place of worship
1001 W Esplanade Ave · (504) 469-2909

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 1 of 5
Long-stay residentspeople who live here 1 of 5
Short-stay residentsrehab / post-hospital 1 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 1 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating1★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased16.9%17.8%15.4%typical
Long-stay residents who lose too much weight7.8%5.2%5.4%worse
Long-stay residents with a catheter left in their bladder1.5%1.2%0.9%worse
Long-stay residents with a urinary tract infection0.8%2.1%2.0%better
Long-stay residents with depressive symptoms3.0%2.3%6.5%worse than state — see note marked double-dagger below the table
Long-stay residents who were physically restrained0.0%0.2%0.1%better than state — see note marked double-dagger below the table
Long-stay residents with falls causing major injury4.1%3.5%3.3%worse
Long-stay residents whose ability to walk worsened20.6%17.9%16.1%worse
Long-stay residents on antianxiety or hypnotic medication16.7%23.2%18.9%better
Long-stay residents given the seasonal flu vaccine94.8%94.9%95.3%typical
Long-stay residents with pressure ulcers9.6%5.6%4.7%worse
Long-stay residents with worsening bladder/bowel control17.2%15.8%21.2%better
Long-stay residents who got an antipsychotic medication — see the note below the table30.1%22.7%17.1%worse
Short-stay residents who newly got an antipsychotic medication3.5%3.1%1.4%worse than state — see note marked double-dagger below the table
Short-stay residents given the seasonal flu vaccine64.7%76.3%79.4%worse
Short-stay residents rehospitalized after admission18.1%28.0%22.6%better
Short-stay residents with an outpatient ER visit18.6%14.8%12.0%worse
Long-stay hospitalizations per 1,000 resident days3.812.561.67worse
Long-stay outpatient ER visits per 1,000 resident days3.112.741.80worse

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

47.6% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 115 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

47.6%U.S. median 51.5%
Got home and stayed home
13.6%U.S. median 10.7%
Went back to hospital
29.7%U.S. median 56.6%
Met the expected recovery
not reportedno hours filed
Therapy hours / resident / day

Met the expected recovery: 29.7% of this home’s Medicare short-stay residents left it at or above the ability to care for themselves and move around that CMS predicted for them, across 37 stays in Oct 2024–Sep 2025. The median of the 11,061 homes CMS publishes this for is 56.6%. Read it beside the getting-home figure, not instead of it: unlike the two measures above, CMS makes no better-or-worse call on this one and publishes no confidence interval for it, so this is a comparison and not a verdict — but it is the short-stay measure that separates homes most, and the one to ask about.

Therapy staffing: not reported. This home filed no therapist hours at all in its payroll data for this quarter. That is a gap in what it reported, and we do not read it as an absence of therapy — the homes that file nothing here include ones that discharged hundreds of Medicare rehab patients in the very same period, who plainly received therapy from someone. Because we cannot tell a home that under-reports from one that genuinely provides little, this home is left out of the comparison above rather than scored at zero. Ask it directly how many therapist hours a rehab resident gets, and on which days.

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF47.6%CMS range 39.6–56.551.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF13.6%CMS range 9.9–18.210.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge29.7%56.6%Oct 2024–Sep 2025CMS makes no comparison for this measure
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge27.0%52.8%Oct 2024–Sep 2025CMS makes no comparison for this measure
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge13.5%50.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified64.8%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting83.3%100.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened9.3%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization12.5%CMS range 8.6–16.67.1%Oct 2023–Sep 2024worse than U.S.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs1.061.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

0.11
RN hours/ resident / day
1.31
LPN hours/ resident / day
1.63
Aide hours/ resident / day
3.04
Total nurse hours/ resident / day
0.17
RN hoursweekends
47.5%
Total nursing turnover
20.0%
RN turnover

How full it usually is: this home is certified for 215 beds and averages 174.5 residents a day — about 81% occupied, or roughly 40 beds typically open. It usually has some room. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.

Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.04 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.11 is below the 0.55-hour RN benchmark and nurse-aide staffing of 1.63 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.

Weekend coverage: total nurse staffing is 2.67 hrs/resident/day on weekends vs 3.19 on weekdays — 16% thinner on weekends. RN hours go from 0.08 to 0.17 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)

This home’s total nursing-staff turnover of 48% is about the same as the national median of 45%. 1 administrator has left in the past year.

Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.

Inspection trend

12
deficiencies at the latest standard inspection (2025-07-23)
6
at the previous standard inspection (2024-07-24)

Deficiencies are more than at the previous inspection — worsening. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

60 citations, most serious first. The 13 most serious are shown; the remaining 47 are one tap away and print in full.

  • Immediate jeopardy · Kcited before2025-01-06 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — pattern
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews and record reviews, the facility failed to ensure the resident's environment remained free of accident/hazards, identify and eliminate the risk of accident hazards to keep a resident free from elopement for 1 (Resident #1) of 3 (Resident #1, Resident #2, Resident #3) residents investigated for accidents/hazards. This deficient practice resulted in an Immediate Jeopardy (IJ) situation on 12/23/2024 at 8:50 a.m., when Resident #1 who was ordered a WanderGuard transmitter (a personal safety device that will alert facility staff when the resident approaches an exit and/or has left the building) exited the facility through Exit b. On 12/23/2024 at 9:25 a.m., Resident #1 was found 0.4 miles away from the facility with a skin tear to the back of his head. Resident #1 was then transferred via Emergency Medical Services (EMS) to the emergency department (ED) where he was diagnosed with a right temporal bone fracture and a right subdural hematoma (brain bleed). The IJ situation continued on 01/02/2025 at 12:30 p.m. when S10 Assistant Administrator used a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · Kcited before2023-09-21 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — pattern
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews, interviews, and observations, the facility failed to ensure residents who had a history of unsafe use of smoking materials were supervised and did not have smoking materials in their possession for 4 (Resident #33, Resident #83, Resident #86, and Resident #568) of 4 (Resident #33, Resident #83, Resident #86, and Resident #568) sampled residents reviewed for smoking. The deficient practice resulted in an Immediate Jeopardy situation on 07/19/2023 for Resident #568, a severely cognitively impaired resident, when Resident #568 had a cigarette lighter removed from his possession by S9Licensed Practical Nurse after Resident #568 attempted to enter the facility with a lit cigarette in his mouth and the facility failed to reassess the resident as an unsafe smoker and implement new interventions to prevent future smoking incidents. On 09/16/2023, Resident #568 sustained 2nd degree facial burns and required hospital emergency medical attention due to unsafely igniting a lighter in his room while…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Immediate jeopardy · K2023-09-21 · tag F0835 — failed to run the facility competently — pattern
    Administer the facility in a manner that enables it to use its resources effectively and efficiently.
    What the surveyor found here — an excerpt from the official record, may be distressing

    The facility failed to be administered in a manner that enabled it to use its resources effectively and efficiently by failing to provide the necessary administrative oversight to ensure systems were in-place and implemented for residents who had a history of unsafe use of smoking materials were supervised and did not have smoking materials in their possession for 4 (Resident #33, Resident #83, Resident #86, and Resident #568) of 4 (Resident #33, Resident #83, Resident #86, and Resident #568) sampled residents reviewed for smoking. The deficient practice resulted in an Immediate Jeopardy situation on 07/19/2023 for Resident #568, a severely cognitively impaired resident, when Resident #568 had a cigarette lighter removed from his possession by S9Licensed Practical Nurse after Resident #568 attempted to enter the facility with a lit cigarette in his mouth and the facility failed to reassess the resident as an unsafe smoker and implement new interventions to prevent future smoking incidents. On 09/16/2023, Resident #568 sustained 2nd degree facial burns and required hospital emergency…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-06-29 · tag F0550 — failed to protect resident dignity and rights — pattern
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and interviews, the facility failed to serve residents with proper utensils and dishware during meal service. Findings: Observation of Dining Room A on 06/27/2026 at 11:30AM revealed residents were given plastic utensils for use during the lunch meal service. Further observation revealed staff removed the plastic utensils from the tables and then provided silverware. In an interview on 06/27/2026 at 11:35AM, Resident #133 stated, we must be special today, we get silverware. Resident #133 indicated residents were typically given plastic utensils during meal service. Observations of Dining Room A and Dining Room B on 06/27/2026 at 12:10PM revealed all residents were served gumbo and dessert in Styrofoam containers. Observation on 06/27/2026 at 12:20PM revealed beverages for the hall trays were served in Styrofoam cups and some desserts were served in Styrofoam containers. In an interview on 06/27/2026 at 12:20PM, S4Certified Nursing Assistant (CNA) indicated there were many times residents were given plastic utensils and served using Styrofoam containers. S4CNA…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has plan of correction
  • Potential for harm · D2026-06-24 · tag F0658 — failed to meet professional standards of care — isolated
    Ensure services provided by the nursing facility meet professional standards of quality.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interviews and record reviews, the facility failed to clarify the orthopedic physician's recommendation, obtain the necessary physician order, and implement the use of a right arm sling for 1 (Resident #1) of 3 sampled residents reviewed for quality of care and treatment. Findings:Review of Resident #1's Significant Change assessment with an Assessment Reference Date of 02/18/2026 revealed, in part, Resident #1 had a diagnosis right humerus (upper arm) fracture. Review of Resident #1's progress notes revealed, in part, on 02/07/2026 Resident #1 was found on the floor complaining of right shoulder pain and was transferred to the hospital for evaluation. Further review revealed on 02/08/2026 S4Licensed Practical Nurse documented Resident #1 returned to the facility with a right humerus fracture and had a sling in use to the right arm. Review of Resident #1's orthopedic consultation report dated 02/10/2026 revealed, in part, the orthopedic physician recommended the facility maintain Resident #1's right arm…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has plan of correction
  • Potential for harm · D2026-04-01 · tag F0759 — failed to keep medication error rate low — isolated
    Ensure medication error rates are not 5 percent or greater.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record reviews, the facility failed to ensure the medication error rate was not greater than 5% for 2 (Resident #R5 and Resident #R6) of 4 residents observed during medication administration.Findings:Review of the facility's Medication Administration and Storage Policy, Med Pass Guidelines dated 12/04/2017 revealed, in part, staff was to check directions (for medication administration) against a resident's medication administration record. Further review revealed, in part, staff must check the medication cart for out-of-date medications. Further review revealed staff were to make sure that drugs matched the medication administration record. Resident #R5 Review of Resident #R5's electronic medical record revealed, in part, Resident #R5 was admitted on [DATE] and had diagnoses, which included, Alzheimer's disease, vascular dementia, generalized anxiety disorder, and hemiplegia. Review of Resident #R5's physician's orders revealed, in part, an order dated 03/06/2026 to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-02-11 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record reviews, the facility failed to ensure a resident's privacy was maintained during perineal care for 1 (Resident #1) of 2 sampled residents observed for privacy/dignity rights during perineal care. Findings: Review of the facility's policy titled Perineal Care Policy and Procedure, dated 11/17/2015 revealed, in part, the residents' door and privacy curtain should have been closed during perineal care. Observation on 02/09/2026 at 12:28PM revealed S2Certified Nursing Assistant (CNA) and S3CNA failed to ensure Resident #1's privacy was maintained during perineal care by closing the privacy curtain. Further observation revealed Resident #1's buttocks was exposed to Resident #1's roommate due to S2CNA and S3CNA failing to close Resident #1's privacy curtain. Further observation revealed a random resident walked into Resident #1's room during Resident #1's above-mentioned perineal care. Further observation revealed Resident #1's buttocks was exposed to this random resident due to S2CNA and S3CNA failing to close Resident #1's door and/or…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-23 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews, and record review, the facility failed to provide Activities of Daily Living (ADL) care in a timely manner for 1 (Resident #2) of 3 (Resident #1, Resident #2, Resident #3) sampled residents investigated for ADL care. Findings: Review of Resident #2's Electronic Medical Record (EMR) revealed, in part, Resident #2 was admitted to the facility on [DATE]. Further review revealed Resident #2 had diagnoses, in part, of overactive bladder and unspecified urinary incontinence. Review of Resident #2's Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 07/02/2025 revealed, in part, Resident #2 required supervision/touching assistance with toileting hygiene and had occasional bladder incontinence. Review of Resident #2's Care Plan with a goal date of 10/17/2025 revealed, in part, an intervention for staff to assist Resident #2 with perineal cleansing as needed. Further review revealed Resident #2 required assistance with toilet transfers, dressing, and hygiene. Observation…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-09-23 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and record reviews, the facility failed to ensure a resident's medication was not available for administration for 1 (Resident #1) of 3 (Resident #1, Resident #2, and Resident #3) sampled residents reviewed for medication administration.Findings:Review of Resident #1's August 2025 physician's orders revealed, in part, an order to administer Resident #1 one Hydrocodone-Acetaminophen (a medication used to treat pain) 10-325 milligrams (mg) tablet every eight hours as needed for pain.Review of the Individual Narcotic Record for Resident #1's Hydrocodone-Acetaminophen 10-325 mg tablets revealed, in part, Resident #1's had zero Hydrocodone-Acetaminophen 10-325 mg tablets available after she was administered the last Hydrocodone-Acetaminophen 10-325 mg tablet on 08/29/2025 at 8:43PM.In a telephone interview on 09/19/2025 at 1:14PM, Resident #1 indicated she was in pain related to a previous fall and her chronic pain on the night of 08/29/2025 to the morning of 08/30/2025. Resident #1 further indicated she had requested her pain medication, but the facility's nurse told…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-07-23 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record reviews the facility failed to ensure resident equipment and rooms were maintained in a sanitary manner for 2 (Resident #57, Resident #148) of 2 (Resident #57, Resident #148) sampled residents investigated for tube feeding.Findings: Resident #57Review of Resident #57's electronic medical record revealed, in part, Resident #57 was admitted to the facility on [DATE] with diagnoses of encounter for attention to gastrostomy (surgical creation of an opening in the stomach to administer feedings), dysphagia (difficulty swallowing), and cognitive communication deficit. Review of Resident #57's Annual Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 06/11/2025 revealed, in part, Resident #57 was non-interviewable, dependent for all activities of daily living, had a feeding tube, and received enteral feeding.Observation on 07/21/2025 at 11:35AM revealed multiple areas of a reddish/brown substance located on Resident #57's tube feeding pump, on the base of…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-07-23 · tag F0609 — failed to report abuse allegations — pattern
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and record reviews, the facility failed to ensure an incident of resident to resident physical abuse was reported to the state agency for 1 (Resident #110) of 1 (Resident #110) sampled residents identified to have physically abused residents during a mood and behavior investigation.Findings:Review of the facility's policy and procedure titled, Abuse-Prevention and Prohibition dated 03/25/2023 revealed, in part, the administrator shall immediately initiate a report to the state agency after forming the suspicion the allegation involves abuse of any type. Review of Resident #110's incident report dated 07/02/2025 revealed, in part, Resident #110 hit Resident #62 and punched Resident #180 in the chest. Review of the facility's list of incidents reported to the state agency for the last six months revealed no documented evidence, and the facility presented no documented evidence, the facility had reported incidents involving physical abuse as noted in the above mentioned incident report dated 07/02/2025. In an interview on 07/22/2025 at 3:30PM, S1Administrator…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-07-23 · tag F0610 — failed to investigate and act on abuse reports — pattern
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and record reviews, the facility failed to ensure an incident of resident to resident physical abuse was thoroughly investigated for 1 (Resident #110) of 1 (Resident #110) sampled residents identified to have physically abused residents during a mood and behavior investigation.Findings:Review of the facility's policy and procedure titled, Abuse-Prevention and Prohibition dated 03/25/2023 revealed, in part, the administrator should complete a thorough investigation of allegations of abuse to include interviews with employees and the administrator should obtain signed statements from the employees. Further review revealed the investigator should interview cognitive residents involved or the roommate if the resident was cognitively impaired. Review of Resident #110's incident report dated 07/02/2025 revealed, in part, Resident #110 hit Resident #62 and punched Resident #180 in the chest.In an interview on 07/23/2025 at 8:50AM, Resident #62 indicated Resident #110 entered her room and hit her legs several times with a closed fist. Resident #62 further indicated…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-07-23 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record reviews, the facility failed to:1. Ensure staff used soap and water to perform hand hygiene for a resident on physician ordered contact precautions for Clostridium Difficile (a highly contagious encapsulated bacteria that causes severe abdominal pain and diarrhea and is resistant to alcohol based hand sanitizer [ABHS])(C. Difficile) (Resident #75);2. Ensure staff wore proper personnel protective equipment (PPE) while caring for a resident on C. Difficile contact isolation precautions (Resident #75); and,3. Ensure housekeeping used the proper cleaning agent to clean and disinfect a room on contact isolation precautions for C. Difficile (Resident #75). This deficient practice was identified for 1 (Resident #75) of 1 (Resident #75) sampled residents investigated for infection control surveillance. Findings:1.Review of the facility's Hand Hygiene policy and procedure, dated 07/01/2020, revealed, in part, after contact with a resident with infectious diarrhea, including C. difficile, hands shall be washed with soap and water. Review of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
Show the remaining 47 citations
  • Potential for harm · E2025-07-23 · tag F0925 — failed to control pests — pattern
    Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and interviews the facility failed to maintain an effective pest control management program for 7 (Resident #16, Resident #24, Resident #67, Resident #72, Resident #95, Resident #139, Resident #148) of 7 (Resident #16, Resident #24, Resident #67, Resident #72, Resident #95, Resident #139, Resident #148) sampled resident rooms observed for pests, 1 (Hall C ) of 3 (Hall C, Hall D, Hall E) sampled halls reviewed for environment, and for 2 (Dining Room A, Dining Room B) of 2 (Dining Room A, Dining Room B) sampled dining rooms observed during dining observations. Findings:Observation on 07/21/2025 at 10:30AM revealed a brown flying insect in Resident #148's room.In an interview on 07/21/2025 at 10:47AM, Resident #24 indicated it bothered her that there were flying insects in her room. Observation on 07/21/2025 at 10:48AM revealed brown flying insects in Resident #24's room. Observation on 07/21/2025 at 11:14AM revealed a brown flying insect in Resident #95's room. Observation on 07/21/2025 at 11:26AM revealed two brown flying insects on Resident #67's blanket while…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-07-23 · tag F0600 — failed to protect residents from abuse and neglect — isolated
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and record reviews, the facility failed to protect the residents' right to be free from physical abuse by a resident for 1 (Resident #110) of 1 (Resident #110) sampled residents identified to have physically abused residents during a mood and behavior investigation. Findings: Review of the facility's policy and procedure titled, Abuse - Prevention and Prohibition, and dated 03/25/2023 revealed in part, physical abuse included hitting, slapping, pinching, biting, shoving, and kicking. Further review revealed each resident has the right to be free from abuse. Review of Resident #110's incident report dated 07/02/2025 revealed, in part, Resident #110 hit Resident #62 and punched Resident #180 in the chest. Review of S1Administrator's documentation dated 07/02/2025 revealed, in part, Resident #110 slapped Resident #62 on the foot and punched Resident #180 in the upper chest. In an interview on 07/23/2025 at 8:50AM, Resident #62 indicated Resident #110 entered her room and hit her legs several times with a closed fist. Resident #62 further indicated Resident #110…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-07-23 · tag F0605 — failed to not use drugs as a restraint — isolated
    Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and record reviews, the facility failed to ensure:1. The skilled nurse documented adequate indication for use of an anti-psychotic (medication used to treat psychosis) medication used on an as needed (PRN) basis (Resident #3); and,2. The physician re-evaluated the use of an anti-psychotic used on a PRN basis and documented the rational and duration for an as needed (PRN) anti-psychotic drug (Resident #3). This deficient practice was identified for 1 (Resident #3) of 5 (Resident #3, Resident #16, Resident #98, Resident #110 Resident #119) sampled residents investigated for unnecessary medications. Findings:Review of Resident #3's record revealed diagnoses of, in part, unspecified dementia (condition which caused atrophy of the brain with loss of cognitive function), delusional disorder (condition which caused altered reality), major depressive disorder (condition which caused prolonged episodes of sadness), and psychosis (condition which caused altered reality). Review of Resident #3's July 2025 Physician Order revealed, in part, Haldol 1mg give one tablet by…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-07-23 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record reviews, the facility failed to ensure a resident's fingernails were maintained for 1 (Resident #174) of 2 (Resident #119, Resident #174) sampled residents investigated for activities of daily living (ADL). Findings:Review of Resident #174's Minimum Data Set (MDS) with Assessment Reference Date (ARD) 5/21/2025, revealed Resident #174 required substantial/maximal assistance with personal hygiene.Review of Resident #174's Care Plan revealed Resident #174 required staff assistance with ADL care with an initiation date of 10/11/2024. Observation on 07/21/2025 at 10:29AM revealed the fingernails on Resident #174's right and left hands extended past the end of the tip of Resident #174's fingers. Further observation revealed the fingernails on Resident #174's right 3rd finger (middle finger) and 5th finger (the smallest finger or the finger furthest from the thumb) were approximately one-fourth of an inch past Resident #174's fingertips. Observation on 07/22/2025 at 8:24AM revealed the fingernails on Resident #174 right and left hands extended…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-07-23 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — isolated
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interviews, and record reviews, the facility failed to ensure chemicals in the beauty shop room were secured and not accessible to wandering residents. Findings:Review of the facility's Wandering Residents List revealed, in part, 11 residents were identified by the facility as at risk for wandering. Observation on 07/21/2025 at 1:05PM revealed the facility's beauty shop room was unlocked, open, and unmonitored. Further observation revealed a container of blue solution labeled Barbicide on the counter not secured. Review of the Barbicide Safety Data Sheet provided by the facility, dated 06/14/2018, revealed, in part, the chemical was irritating to skin and eyes and harmful if swallowed and poison control should be called immediately if ingested. Further review revealed safety glasses and googles should be worn when handling the chemical. In an interview on 07/23/2025 at 12:00PM, S6Housekeeping Supervisor (HS) confirmed the beauty room should be closed and locked when unmonitored or unsupervised. S6HS further confirmed the Barbicide chemical was in the beauty…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-07-23 · tag F0695 — failed to provide proper breathing / tracheostomy care — isolated
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations, interviews, and record reviews, the facility failed to have evidence a resident's oxygen tubing was changed weekly for 1 (Resident #74) of 2 (Resident #74, Resident #187) residents reviewed for respiratory care. Findings: Review of the facility's Oxygen Administration Policy and Procedure dated 11/16/2014 revealed, in part, at regular intervals, the facility staff were responsible to check and clean oxygen equipment, masks, tubing and cannula. Review of Resident #74's electronic health record revealed diagnoses of chronic obstructive pulmonary disease with an acute exacerbation (lung disease that blocks air flow) and acute chronic respiratory failure with hypoxia (absence of oxygen in body tissue).Review of Resident #74's Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 05/28/2025 revealed, in part, a Brief Interview for Mental Status (BIMS) score of 15 (score of 08-15) which indicated Resident #74 was cognitively intact. Further review revealed Resident #74 required oxygen. Review of Resident #74's physician orders dated 08/13/2024 revealed,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-07-23 · tag F0812 — failed to store, cook, and serve food safely — isolated
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observations and interviews, the facility failed to ensure food was stored in a sanitary manner. Findings:Observation on 07/21/2025 at 8:45AM revealed an employee's frozen drink was present in the facility's freezer. In an interview on 07/21/2025 at 8:46AM, S8Dietary Manager indicated the employee's frozen drink should not have been stored in the facility's freezer. In an interview on 07/21/2025 at 1:20PM, S1Administrator confirmed the employee should not have stored her frozen drink in the facility's freezer. Observation on 07/22/2025 at 12:21PM revealed a bottle of clear liquid labeled with S21Dietary Aide's name and date stored in the facility's freezer. In an interview on 07/22/2025 at 12:22PM, S21Dietary Aide confirmed she had placed her water bottle in the facility's freezer. S21Dietary Aide further indicated she should not have put her bottle of water in the facility's freezer. In an interview on 07/22/2025 at 12:23PM, S8Dietary Manager confirmed S21Dietary Aide should not have put her water in the facility's freezer.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-04-10 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interviews, the facility failed to provide a privacy cover for a urinary catheter drainage bag for 1 (Resident #R9) of 1 (Resident #R9) residents reviewed for catheters. Findings: Observation on 04/07/2025 at 8:02AM revealed Resident #R9 was ambulating in her wheelchair on Hall c. Further observation revealed Resident #R9's catheter drainage bag was attached under her wheelchair seat and her yellow urine was visible in the catheter drainage bag. Further observation revealed Resident #R9 called out to S4LPN, and asked for a privacy cover for her catheter drainage bag. Further observation revealed S4LPN responded back to Resident #R9 that she would get her a privacy cover for her catheter drainage bag. S4LPN further indicated to Resident #R9 that she was aware Resident #R9 had requested the privacy cover last week. In an interview on 04/07/2025 at 8:03AM, Resident #R9 indicated she had asked for a privacy cover for her catheter drainage bag last week but had not received one. In an interview on 04/07/2025 at 9:25AM, S4LPN confirmed Resident #R9 had asked for a…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-04-10 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure expired medications were not available for resident use for 2 (Medication Cart a, Medication Cart b) of 2 (Medication Cart a, Medication Cart b) medication carts reviewed for medication storage. Findings: Review of the United States Food and Drug Administration's Information Regarding Insulin Storage and Switching Between Products in an Emergency, located on the website https://www.fda.gov/drugs/emergency-preparedness-drugs/information-regarding-insulin-storage-and-switching-between-products-emergency, and current as of 09/19/2017 revealed, in part, open and unopened insulin products contained in vials or cartridges may be left unrefrigerated up to 28 days and continue to work. Review of the Lantus SoloStar Step-by-Step Guide dated 2022, revealed, in part, an opened Lantus pen should be discarded after 28 days. Observation of Medication Cart b on 04/07/2025 at 6:11AM revealed Resident #R11's Insulin Lispro (a medication used to…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-04-10 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on observation, interviews, and record reviews, the facility failed to ensure medications were not left unattended at a resident's bedside for 1 (Resident #2) of 5 (Resident #1, Resident #2, Resident #3, Resident #4, Resident #12) sampled residents investigated for medication storage. Findings: Review of the facility's Medication Pass Guidelines policy and procedure dated 12/04/2017 revealed, in part, nurses should not leave residents with medications in a medication cup. Observation on 04/07/2025 at 2:25AM revealed a medication cup containing 2 unidentified white/round pills were present on Resident #2's bedside table. In an interview on 04/07/2025 at 2:25AM, Resident #2 indicated the two pills on her bedside table were her sleeping pills that were given to her by the nurse last night; however, she did not want the medication at the time so she left them on the side. In an interview on 04/07/2025 at 9:32AM, S2Assistant Director of Nursing (ADON) indicated Resident #2's medication should not have been left in a medication cup on Resident #2's bedside table.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-10 · tag F0804 — failed to serve food at safe, palatable temperature — isolated
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and interviews, the facility failed to serve residents' food at an acceptable temperature as required. Findings: In an interview on 04/08/2025 at 8:40AM, Resident #3 indicated the facility's food was always cold. In an interview on 04/08/2025 at 10:14AM, Resident #2 indicated the facility's food was cold when it was served to her in her room. In an interview on 04/08/2025 at 10:17AM, Resident #1 indicated the facility served cold food. Observation on 04/08/2025 at 12:11PM revealed Resident #R14's lunch tray was placed on top of an insulated tray cart (a cart used to help food retain it's temperature as it is transported,) instead of inside the insulated tray cart, as S5Certified Nursing Assistant (CNA) pulled the insulated tray cart down Hall c. On 04/08/2025 at 12:15PM, surveyor collected Resident #R14's tray to be used as a test tray. Upon sampling the food on Resident #14's tray, the chicken, rice, and peas were found to be lukewarm/room temperature. In an interview on 04/08/2025 at 12:20PM, Resident #4 indicated the food at the facility was always cold.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2025-04-10 · tag F0919 — failed to provide a working call system — isolated
    Make sure that a working call system is available in each resident's bathroom and bathing area.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to ensure a functional call bell was available for 2 (Resident #2, Resident #R6) of 15 (Resident #1, Resident #2, Resident #3, Resident #4, Resident #R5, Resident #R6, Resident #R7, Resident #R8, Resident #R9, Resident #R10, Resident #R11, Resident #12, Resident #R13, Resident #R14, Resident #R15) residents investigated for functional call bells. Findings: Observation on 04/07/2025 at 2:20AM revealed the door/call light was illuminated above the door to Resident #2 and Resident #R6's room. In an interview on 04/07/2025 at 2:20AM, S5Certified Nursing Assistant (CNA) indicated Resident #2 and Resident #R6's call bell was illuminated above their door because it was broken. In an interview on 04/07/2025 at 2:25AM, Resident #2 indicated her call bell had been broken since Friday, 04/04/2025. Observation on 04/07/2025 at 5:21AM revealed the door/call light was illuminated above the door to Resident #2 and Resident #R6's room. In an interview on 04/08/2025 at 10:11AM, Resident #R6 indicated the call bell had been broken since Friday,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-03-13 · tag F0584 — failed to keep a safe, clean, comfortable home — pattern
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and interviews, the facility failed to ensure 1. facility's halls were free of strong unpleasant odors for Hall A and Hall B; and, 2. debris and trash were removed from Resident #1's floor; and 3. a damaged wedge pillow used to reposition Resident #1 was replaced. This deficient practice was identified for 1 (Resident #1) of 3 (Resident #1, Resident #2, Resident #3) sampled residents reviewed for environment. Findings: Observation on 03/11/2025 at 5:09AM, revealed Hall A had very strong unpleasant odor of urine throughout. Observation on 03/11/2025 at 5:12AM, Hall B had a strong unpleasant odor of trash and urine. Observation on 03/11/2025 at 5:20AM, of Resident #1's room revealed a container, napkins, mints, two plastic bags and chipped paint, wall debris on the floor near Resident #1's bed. Observation on 03/11/2025 at 5:33AM, revealed Resident #1's wedge pillow had pieces of foam missing from it. In an interview on 03/13/2025 at 2:05PM, S1Administrator indicated that Resident #1 floor had trash on it. S1Administrator further indicated Resident #1's room…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-03-13 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — pattern
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure a Certified Nursing Assistant (CNA) notified the nurse that wound dressings were removed from Resident #1's sacral wound; right gluteal wound; and right ischium ; and, a Licensed Practical Nurse (LPN) ensured Resident #1's heel protector was applied to her left heel. The deficient practice was identified for 1 (Resident #1) of 2 (Resident #1, Resident #3) residents observed for wound care. Findings: Review of the facility's Wound Care policy and procedure, dated 11/26/2024, revealed in part; after observation of the affected skin area, implement standing orders. Further review revealed, in part, Nursing Interventions: Cleansing and dressing as ordered and appropriate; and heel protectors. Review of Resident #1's Electronic Medical Record (EMR) revealed, in part, Resident #1 was admitted to the facility on [DATE] and readmitted to the facility on [DATE]. Further review revealed Resident #1 had diagnoses, in part, morbid obesity,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2025-03-13 · tag F0687 — failed to care for feet properly — pattern
    Provide appropriate foot care.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure a resident diagnosed with peripheral vascular disease had an appointment for toenail trimming for 1 (Resident #3) of 3 (Resident #1, Resident #2, Resident #3) sampled residents investigated for foot care. Findings: Review of Resident #3's clinical record revealed, in part, Resident #3 was admitted to the facility on [DATE] with diagnoses , in part, of peripheral vascular disease ( a circulatory condition in which narrowed blood vessels reduce blood flow to the limbs). Observation on 03/12/2025 at 9:42 AM, revealed Resident #3's left Great toe toenail was unusually long, thick, and curled backwards away from the nail bed. In an interview on 03/12/2025 at 9:42 AM, Resident #3 stated she requested toenail care when she was admitted to the facility. In an interview on 03/12/2025 at 11:56 AM, S11Assistant Director of Nursing (ADON) stated both of Resident #3's great toes toenails were long and thick and needed to be trimmed. In an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-03-13 · tag F0726 — failed to have competent, trained nursing staff — pattern
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, record reviews, and interviews, the facility failed to ensure Certified Nursing Assistants (CNAs) demonstrated competencies for hand hygiene; use of Enhanced Barrier Precautions; proper showering; and and, a Licensed Practical Nurse (LPN) demonstrated competency applying a heel protector when providing care to residents. This deficient practice was identified for 2 (Resident #1, Resident#2) of 3 (Resident #1, Resident #2, Resident #3) sampled residents investigated. Findings: Resident #1 Review of Resident #1's record revealed, in part, an initial admit date of 03/25/2019 with a readmission date of 11/23/2024. Review of Resident #1's March 2025 physician orders revealed, in part, an order dated 08/01/2024, for heel protectors to protect left lateral ankle while in bed, monitor every shift. Review of Resident #1's quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 01/13/2025 revealed, in part, Resident #1 had four stage three pressure injuries and an indwelling…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2025-03-13 · tag F0880 — failed to prevent and control infections — pattern
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record reviews facility failed to maintain an infection prevention and control program for 2 (Resident #1, Resident #2) of 3 (Resident #1, Resident #2, Resident #3) sampled residents. Findings: Resident #1 Review of Resident #1's physician orders dated March 2024 revealed, in part, Oxygen-Clean Bi-level Positive Airway Pressure/Continuous Positive Airway Pressure (BIPAP/CPAP) mask (respiratory face mask used for machines that treat sleep apnea) and tubing change every week and in the evening every 24 hours as needed. Review of Resident #1's quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 01/13/2025 revealed, in part, Resident #1 had four stage three pressure injuries and an indwelling urinary catheter. Further review revealed Resident #1 was always incontinent of bowel and bladder. Further review revealed Resident #1 was dependent on staff for toileting hygiene. Review of Resident #1's Care Plan with a target date of 05/03/2025 revealed, in part,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-03-13 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interviews, and record reviews, the facility failed to provide good personal hygiene for 1 (Resident #2) of 3 (Resident #1, Resident #2, Resident #3) sampled residents reviewed for Activities of Daily Living (ADL) care. Findings: Review of Resident #2's medical record revealed Resident #2 was admitted to the facility on [DATE] with diagnoses, in part, dementia, neuroleptic-induced parkinsonism, and hypertension. Review of Resident #2's 5-Day Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 03/04/2025, revealed Resident #2 had Brief Interview for Mental Status (BIMS) Score of 10 which indicated moderate cognitive impairment; required substantial/maximal assistance with shower/bathing and personal hygiene; and was incontinent of bladder and bowel. Observation on 03/11/2025 at 9:11AM, revealed S7Certified Nursing Assistant (CNA) transferred Resident #2 to the shower chair, and rinsed the front of Resident #2's body. S7CNA then gave Resident #2 a soapy rag to wash his own…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2025-01-06 · tag F0726 — failed to have competent, trained nursing staff — isolated
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interviews and record reviews, the facility failed to ensure a Certified Nursing Assistant (CNA) was competent in the facility's procedure for elopement risk residents for 1 (S7CNA) of 21 (S3CNA, S6CNA, S7CNA, S11Ward Clerk, S12CNA, S13Licensed Practical Nurse [LPN], S14CNA, S15LPN, S16Restorative Aide, S17CNA, S18CNA, S19LPN, S20LPN, S21LPN, S22CNA, S23LPN, S24CNA, S25CNA, S26CNA, S27LPN, and S28CNA facility employees interviewed for competency as it related to residents at risk for elopement. Findings: Review of the facility's policy with an effective date of 07/31/2019 and titled, Elopement, Resident Policy and Procedure revealed, in part, all staff shall be trained on preventing an elopement. Further review revealed staff training would include risk factors and interventions for prevention of resident elopement. Review of the facility's Elopement Binder located at Nursing Station j revealed a list dated 12/30/2024 of the following residents who required a WanderGuard transmitter and were considered at risk for elopement: Resident #R4 and #R7. Review of the above…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-28 · tag F0557 — isolated
    Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record reviews, observation, and interviews the facility failed to ensure a resident was provided privacy during Percutaneous Endoscopic Gastrostomy (PEG) tube (a tube inserted through the skin into the stomach to provide liquid nourishment) feeding care for 1 (Resident #1) of 3 (Resident #1, Resident #2, and Resident #3) sampled residents reviewed for resident rights. Findings: Review of the facility's Enteral Nutrition Therapy (Tube Feeding) policy and procedure dated 01/14/2016 revealed, in part, staff should pull privacy screen and drape the resident during care for privacy. Review of the facility's Residents Rights policy and procedure dated 01/2023 revealed, in part, residents have the right to be treated with respect for their personal privacy. Review of Resident #3's record revealed, in part, Resident #3 had a diagnosis of mild intellectual disability. Observation on 08/28/2024 at 11:57 a.m. revealed S7Licensed Practical Nurse (LPN) entered Resident #3's room to perform PEG tube care without closing the door. Further observation revealed S7LPN raised Resident #3's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-08-28 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record reviews, observations, and interviews, the facility failed to ensure staff wore proper protective equipment for Enhanced Barrier Precautions (EBP) during Percutaneous Endoscopic Gastrostomy (PEG) tube (a tube inserted through the skin into the stomach to provide liquid nourishment) feeding care for 1 (Resident #3) of 1 (Resident #3) sampled residents reviewed for PEG tube feeding care. Findings: Review of the facility's Enhanced Barrier Precautions policy and procedure dated 04/01/2024 revealed, in part, EBP was indicated for residents with indwelling medical devices including feeding tubes. Further review revealed staff should wear a gown when performing high contact activity, such as feeding device care, with residents for whom EBP was indicated. Review of Resident #3's medical record revealed, in part, a diagnosis of age-related cognitive decline, moderate protein-calorie malnutrition, and gastrostomy (a surgical hole made in the skin of the abdomen allowing placement of a PEG tube). Review of Resident #3's physician orders dated 08/2024 revealed, in part, an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-08-28 · tag F0921 — failed to keep a safe, functional, sanitary building — isolated
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and interviews, he facility failed to ensure water from the shower room did not leak into the hallway for 1 (Shower Room A) of 4 (Shower Room A, Shower Room B, Shower Room C, and Shower Room D) shower rooms observed for physical environment. Findings: Observation on 08/27/2024 at 2:44 p.m. revealed a pool of water was present in the hallway outside Shower Room A's doorway. In an interview on 08/27/2024 at 2:45 p.m., S5Staff Developer confirmed there was a pool of water in the hallway outside of Shower Room A's doorway. Observation on 08/27/2024 at 3:45 p.m. revealed a pool of water was present in the hallway outside of Shower Room A's doorway. In an interview on 08/27/2024 at 3:50 p.m., S6Maintenance confirmed there was a pool of water in the hallway outside of Shower Room A's doorway. Observation on 08/27/2024 at 3:51 p.m. revealed, in part, Shower Room A's floor was uneven, and water had pooled into the low areas of the floor and was draining into the hallway. In an interview on 08/27/2024 at 3:52 p.m., S6Maintenance confirmed Shower Room A's floor was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-07-24 · tag F0656 — failed to write and follow a full care plan — pattern
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record reviews and interview, the facility failed to accurately revise a plan of care that addressed a resident's skin condition for 1 (Resident #62) of 2 (Resident #62 and Resident #29) sampled residents investigated for pressure ulcers. Findings: Review of Resident #62's Plan of Care revealed, in part, Resident #62 had a plan of care developed on 06/16/2024 for impaired skin integrity related to irritation/excoriation to Resident #62's sacral area. Further review revealed a revision to Resident #62 impaired skin integrity plan of care on 07/15/2024 indicating Resident #62 now had a stage III pressure ulcer to the sacral area. Review of Resident #62's wound assessment nursing notes dated 07/02/2024 revealed, in part, Resident #62 had a stage III pressure ulcer with slough to the sacral area. In an interview on 07/24/2024 at 10:30 a.m., S2Corporate Nurse confirmed Resident's #62's sacral wound was staged as a stage III on 07/02/2024 and not 07/15/2024 as indicated on Resident #62's care plan. S2Corportate Nurse further confirmed Resident #62's care plan revision was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-07-24 · tag F0761 — failed to label and store drugs safely — pattern
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record reviews, observation, and interviews, the facility failed to ensure discontinued and expired medication was stored properly and was not available for resident use for 1 ( Medication {Med} cart a) of 4 (Med Cart a, Med Cart b, Med Cart c, and Med Cart d) medication carts observed for expired medications. Findings: Review of the facility's Disposal and Destruction of Medications policy and procedure dated 6/17/2024 revealed, in part, controlled medications that were discontinued would be removed from the medication cart with the individual controlled drug administration record form and retained in a securely locked area with restricted access until destroyed. Review of Resident #7's physician orders revealed Norco 5-325 mg tablets were discontinued on 08/28/2023. Observation of Med Cart a on 07/22/2024 at 1:49 p.m. revealed Resident #7's blister packet of Norco ( a controlled medication used to treat pain ) 5-325 milligrams (mg) with 5 tablets present. Further observation revealed Resident #7's Norco 5-325 mg blister packet had an expiration date of 06/06/2024. In an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-24 · tag F0645 — isolated
    PASARR screening for Mental disorders or Intellectual Disabilities
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews and interviews, the facility failed to ensure a Level I Pre-admission Screening and Resident Review (PASARR) was accurately completed to reflect a resident's diagnosis of mental illness for 1 (Resident #121) of 1 (Resident #121) sampled residents reviewed for PASARR. Findings: Resident #121 was admitted to the facility on [DATE] with diagnoses of, in part, Major Depressive and Bipolar Disorder Review of Resident #121's Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 06/23/2024 revealed, in part, Resident #121 had diagnoses of Depression and Bipolar and was taking antidepressants daily. Review of Resident #121's Psychology Consult dated 06/26/2024 revealed, in part, Resident #121 was referred for psychiatric evaluation due to having a history of bipolar and major depression with symptoms of anxiety and depression, and for having a history of mental health treatment in the past. Resident #121 does have a history of mental health treatment in the past. Further review…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-24 · tag F0812 — failed to store, cook, and serve food safely — isolated
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, observation, and interviews the facility failed to maintain food on the steam table to at least 135 degrees Fahrenheit (F). Findings: Review of Centers for Medicare and Medicaid Services guidelines revealed, in part, maintain potentially hazardous food and temperature control safety foods at safe temperatures at or above 135 degrees F for hot foods. Observation on 07/23/2024 at 11:15 a.m., revealed there were different types of foods such as hamburger, rice, mashed potatoes, and pureed meat being held on the steam table for lunch. Observation further revealed S23Cook was checking the temperature of the pureed sweet potatoes with their thermometer which revealed and revealed a temperature of 130 degrees F. In an interview on 07/23/2024 at 11:16 a.m., S23Cook indicated the pureed sweet potatoes were 130 degrees F. In an interview on 07/23/2024 at 11:30 a.m., S9Dietary Supervisor indicated the steam table should hold the foods at temperature no lower than 135 degrees F. In an interview on 07/24/2024 at 11:35am, S1Administrator indicated the temperature of the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2024-07-24 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — pattern
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews and interviews, the facility failed to: 1. Ensure the facility's policy was followed by failing to complete a Braden skin risk assessment upon re-admission as required for 1 (Resident #62) of 2 (Resident #62 and Resident #29) sampled residents investigated for pressure ulcer; 2. Ensure a resident's pressure ulcer status was accurately documented for 1 (Resident #62) of 2 (Resident #62 and Resident #29) sampled residents investigated for pressure ulcers, and; 3. Ensure Resident #29's pressure ulcer prevention/treatment interventions were implemented for 1 (Rsident #29) of 2 (Resident #29 and Resident #62) sampled residents investigated for pressure ulcers. Findings: Review of the facility's Skin Care policy and procedure, with an effective date of 11/25/2014 revealed, in part, all residents will have a Braden skin assessment completed upon admission, re-admission, quarterly, annual, with significant changes and as needed. 1. Review of Resident #62's Minimum Data Set tracker revealed, in…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-24 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record reviews, observations, and interviews, the facility failed to assess a resident for self-administration of medications for 2 of 53 sampled observed for self-administration of medications (Resident #122 and Resident #189). Findings: Review of the facility's Self-Administration of Medications policy dated 12/05/2014 revealed, in part, each resident would be assessed upon admission, quarterly, annual, for any signs of significant change in condition, and as needed for self-administration of medications, if applicable. Further review revealed a physician order would be written indicating it was safe for the Resident to self-administer medication and the Nursing staff would monitor the resident weekly and as needed. Further review of the policy revealed the care plan would also be updated. Resident #122 Review of Resident #122's Minimum Data Set with an Assessment Reference Date of 04/17/2024 revealed, in part, Resident #122 had a Brief Interview for Mental Status score of 8 which indicated Resident #122's cognition was moderately impaired. Observation on 07/22/2024 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-07-24 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and interviews the facility failed to ensure a resident's wheelchair was in good repair and maintained in a sanitary manner for 1 resident (Resident #77) of 3 Residents (Resident #4, Resident #77, and Resident #168) sampled residents reviewed for environment. Findings: Observation on 07/22/2024 at 9:51 a.m., revealed Resident #77's wheelchair had an unknown blackish brownish substance was covering both brake levers. Further observation revealed the arm pad for the right arm of the wheelchair was missing. Observation on 07/23/2024 11:41 a.m. revealed Resident # 77 was rolling himself down the hall and the wheelchair's right arm pad was missing and the left arm pad was torn, which displayed exposed foam. Observation on 07/24/2024 at 10:10 a.m., revealed Resident #77 was in his wheelchair and the right arm pad was missing and the left arm pad was torn, which displaced exposed form. In an interview on 07/24/2024 at 10:14 a.m., S22Licensed Practical Nurse confirmed Resident #77's wheelchair's right arm pad was missing, the left side arm pad was torn, and it was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-07-24 · tag F0694 — isolated
    Provide for the safe, appropriate administration of IV fluids for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews and interviews the facility failed to ensure site care was provided to a peripherally inserted central catheter (PICC) as per professional standards of practice for 1 (Resident #596) of 2 (Resident #177 and Resident #596) sampled residents investigated for PICC site care. Findings: Review of Resident #596's Minimum Data Set with an Assessment Reference Date of 04/11/2024 revealed Resident #596 was receiving intravenous medications. Review of Resident #596's record revealed no documented evidence and the facility was unable to produce documented evidence that PICC site care was provided for the time period of 04/04/2024 through 05/05//2024. In a telephone interview on 07/23/2024 at 9:36 a.m., Resident #596, indicated he was admitted to facility for rehabilitation for knee surgery and antibiotics through a PICC line 04/04/2024 and left the faciity on [DATE]. He further indicated the PICC site was never cleaned or the bandage changed from 04/04/2024 through 05/05/2024. In an interview on…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-09-21 · tag F0580 — failed to tell family and doctor about changes — pattern
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview, and record review, the facility failed to notify a resident's representative of a change in condition. This deficient practice was identified for 1 (Resident #268) of 5 (Resident #23, Resident #30, Resident #43, Resident #84, and Resident #268) sampled residents. Findings: Review of Resident #268's Medication Administration Record (MAR) dated September 2023 revealed, in part, Risperdal (a medication used to treat mood disorders) 0.5 milligrams (mg) was not administered on 09/08/2023 and 09/19/2023, Donepezil (a medication used to treat confusion) 10 mg was not administered on 09/19/2023, Fluoxetine (a medication used to treat depression) 20mg was not administered on 09/20/2023. In an interview on 09/202/2023 at 9:51 a.m., S10Licensed Practical Nurse (LPN) stated when Resident #268 refused medications she documented medication not given. In an interview on 09/21/2023 at 10:04 a.m., S10LPN stated Resident #268 refused medications this morning after 2 attempts. There was no documented evidence and the facility did not present any documented evidence that Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-09-21 · tag F0603 — failed to not confine residents against their will — pattern
    Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure a resident was free from unnecessary isolation without results of a positive culture for 1 (Resident #518) of 1 (Resident #518) sampled resident for transmission based precautions. Findings: Review of the facility's Isolation Policy and Procedure revealed, in part, the resident will be isolated only to the degree necessary to isolate the infecting organism. Further review revealed, in part, a resident will be discharged from isolation when deemed appropriate by physician or negative culture is obtained. Review of Resident #518's medical record revealed, in part, Resident #518 was admitted to the facility on [DATE]. Review of Resident #518's stool for clostridium difficile (C. diff) result dated 09/10/2023 revealed, in part, C. diff antigen and C. diff toxins was negative. In an interview on 09/18/2023 at 11:45 a.m., Resident #518 stated she doesn't know why she was on isolation. In an interview on 09/21/2023 at 10:20 a.m.,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-09-21 · tag F0644 — pattern
    Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure a resident with an identified mental health diagnosis was referred for a Preadmission Screening and Resident Review (PASARR) Level II evaluation as required for 2 (Resident #48 and Resident #53) of 2 (Resident #48 and Resident #53) sampled residents reviewed for PASARR. Findings: Resident #48 Review of Resident #48's medical record revealed, in part, Resident #48 was readmitted to the facility on [DATE]. Review of Resident #48's Level 1 Pre-admission Screening and Resident Review dated 09/24/2019 revealed, in part, Resident #48 was not diagnosed with a mental illness; therefore, no psychiatric diagnoses were selected to review. Review of Resident #48's diagnosis list revealed, in part, an active diagnosis of unspecified psychosis with an onset date of 10/17/2020, major depressive disorder with an onset date of 06/24/2020, and anxiety disorder with an onset date of 04/08/2020. Review of Resident #48's Minimum Data Set (MDS) with an Assessment…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-09-21 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — pattern
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interviews, and record reviews the facility failed to: 1. Ensure a resident's suprapubic catheter (a tube that is passed through the lower abdominal wall directly into the bladder to drain urine) care was completed as ordered for 1 (Resident #22) of 1 (Resident #22) sampled residents investigated for catheter care; and 2. Ensure a resident's suprapubic catheter (a tube that is passed through the lower abdominal wall directly into the bladder to drain urine) was changed monthly as ordered for 1 (Resident #22) of 1 (Resident #22) sampled residents investigated for catheter care. Findings: Review of Resident #22's Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 08/30/2023 revealed, in part, Resident #22 had an indwelling catheter. Review of Resident #22's physician orders dated September 2023 revealed, in part, suprapubic stoma cleanse with normal saline, pat dry, apply cover with T-Drain secure with tape daily and change suprapubic catheter monthly. Review of Resident #22's Medication Administration Record (MAR) revealed, in part, Resident #22's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-09-21 · tag F0695 — failed to provide proper breathing / tracheostomy care — pattern
    Provide safe and appropriate respiratory care for a resident when needed.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, observation, and interview the facility failed to ensure a resident's oxygen tubing and nebulizer tubing was dated and stored properly when not in use for 2 (Resident #20 and Resident #668) of 2 residents (Resident #20 and Resident #668) reviewed for respiratory care. Findings: Resident #20 Review of Resident #20's medical record revealed, in part, a diagnosis of Acute Respiratory Failure with hypoxia and acute pulmonary edema. Review of Resident #20's nursing notes revealed, in part, Resident #20 was started on oxygen on 09/14/2023 due to a change in condition. Review of Resident #20 September 2023 Physician Orders revealed, in part, an order for oxygen at 2 liters per nasal cannula as needed and to change nasal cannula every week. Observation on 09/18/2023 at 10:15 a.m. revealed, in part, Resident #20 oxygen tubing was not contained in a plastic bag and was not dated. Observation on 09/18/2023 at 11:40 a.m. revealed, in part, Resident #20 oxygen tubing was not contained in a plastic bag and was not dated. Observation further revealed Resident #20's tubing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2023-09-21 · tag F0755 — failed to provide safe pharmacy services — pattern
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure a resident's medications were available to be administered as ordered for 1 (Resident #159) of 4 (Resident #14, Resident #121, Resident #159, and Resident #268) sampled residents investigated for mood and behavior. Findings: Review of Medication Administration policy revealed, in part, the facility should notify the pharmacy immediately to fill the order during regular pharmacy hours. Further review revealed, in part, after hours, retrieve the medication from the emergency medication kit. Further review revealed if the medication is not available in the emergency medication kit, alert the Charge Nurse, the physician/provider for additional orders if appropriate, and contact the on-call Pharmacist for further instruction. Review of Resident #159's Physician Telephone Orders, revealed, an order with a start date 09/15/2023 that read Xanax (a medication used to treat anxiety) 0.25 milligrams (mg) by mouth three times a day. Review of Resident…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2023-09-21 · tag F0842 — failed to keep accurate, complete medical records — pattern
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record review and interview, the facility failed to ensure a resident's medication administration was documented accurately for 1 (Resident #159) of 4 (Resident #14, Resident #121, Resident #159, and Resident #268) sampled residents investigated for mood and behavior. Findings: Review of Resident #159's Minimum Data Set with an Assessment Reference Date of 08/23/2023 revealed, in part, Resident #159 had a Brief Interview for Mental Status score of 15 which indicated Resident #159 was cognitively intact. Further review revealed Resident #159 had diagnoses of Anxiety Disorder, Depression, Bipolar Disorder, and Schizophrenia. Review of Resident #159's Physician Telephone Orders revealed, in part, an order for Resident #159 to receive Xanax (an antianxiety medication) 0.25 milligram (mg) tablet by mouth three times a day with a start date of 09/15/2023. In an interview on 09/18/2023 at 12:20 p.m., Resident #159 stated she had an anxiety disorder, and she struggled with sleeping ever since her brother passed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-09-21 · tag F0604 — failed to not use physical restraints improperly — isolated
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record reviews and interviews, the facility failed to have a written order for the physical restraint for 1 (Resident #132) of 3 (Resident #67, Resident #70 and Resident #132) sampled residents reviewed for restraints. Findings: Review of Restraint/Safety Devices Policy and procedure revealed, in part, each resident has the right to be free from any physical restraint imposed for purposes of discipline or convenience and is not required to treat the resident's medical symptoms. The procedure revealed, in part, the facility must obtain a physician order for all restraints and/or safety devices. Review of Resident #132's medical record revealed, Resident #132 was admitted to the facility on [DATE] with diagnoses of dementia, pain, history of falling, insomnia, and cerebral infarction. Review of Resident #132's medical record revealed the Restraint Consent Form was signed by family representative on 03/08/2023 for consent for use of Geri chair with lap buddy. Review of Resident #132's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-09-21 · tag F0656 — failed to write and follow a full care plan — isolated
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, record reviews, and interviews the facility failed to: 1. Ensure a resident's interventions were updated after a fall for 1 (Resident #58) of 3 (Resident #53, Resident #56, and Resident #58) sampled residents reviewed for falls; and 2. Utilize a communication board as indicated in care plan for 1 (Resident #80) of 2 (Resident #48 and Resident #80) sampled residents reviewed for communication. Findings: Review of the facility's Incident and Accident Policy and Procedure revealed, in part, the Director of Nursing (DON) or designee should discuss all accidents daily including intervention and update plan of care. Review of Resident #58's Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 08/16/2023 revealed, in part, Resident #58 had a Brief Interview Mental Status (BIMS) of 13, which indicated Resident #58 was cognitively intact. Review of Resident #58's care plan revealed, in part, Resident #58 was at risk for falls. Further review of Resident #58's care plan revealed no…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-09-21 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review the facility failed to ensure a resident with a newly developed stage 2 pressure ulcer was assessed in a timely manner by a registered nurse for 1 (Resident #23) of the 3 residents (Resident #1, Resident #23, and Resident #30) review for skin conditions/pressure ulcer care. Findings: Review of Resident #23 medical records revealed, in part, Resident #23 was admitted to the facility on [DATE]. Current diagnosis list include Diabetes, Hemiplegia due to cerebrovascular accident, and history of pressure ulcers. In an interview on 09/18/2023 at 10:30 a.m., Resident #23 complained of pain and soreness to her buttocks due to a yeast rash. Resident stated the pain is increasing and the skin on her buttocks may be broken. Observation on 09/19/2023 at 9:43 a.m. during incontinence care revealed, in part, redness to Resident #23's groin and buttocks. Further observation revealed a break in the skin to Resident #23's left buttock. In an interview on 09/19/2023 at 9:46…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-09-21 · tag F0693 — failed to provide proper feeding-tube care — isolated
    Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observations, interviews, and record review, the facility failed to ensure proper positioning of a resident receiving a tube feeding for 1 (Resident #88) of 1 resident investigated for services related to tube feedings. Findings: Review of the facility's Enteral Nutritional Therapy (Tube Feeding) Policy and Procedure revealed, in part, check position of tube by placing the stethoscope over the stomach and instill a small amount of air into enteral feeding tube and listen for air to enter the stomach. Review of Resident #88's medical record revealed, in part, Resident #88 admitted to the facility on [DATE] with diagnosis of dysphagia and gastrostomy status. Review of Resident #88's Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 08/06/2023 revealed, in part, Resident #88 had a feeding tube. Review of Resident #88's Comprehensive Care Plan revealed, in part, an intervention to check placement before initiating my feedings. Observation on 09/19/2023 at 1:06 p.m., revealed S22Licensed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2023-09-21 · tag F0698 — failed to provide proper dialysis care — isolated
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interviews, the facility failed to maintain communication with a dialysis center for 1 (Resident #49) of 1 (Resident #49) sampled resident investigated for dialysis services. Findings: Review of Dialysis Resident's Care Policy and Procedure revealed, in part a dialysis communication form should be reviewed when the resident returned from dialysis. Review of Resident #49's Significant Change Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 07/31/2023 revealed, in part, resident received dialysis and had a diagnosis of chronic kidney disease stage 3. Review of Resident #49's current physician orders, revealed an order for dialysis on Monday, Wednesday, and Friday. Further review revealed, in part, the only dialysis communication sheet presented by staff was dated 07/26/2023. In an interview on 09/21/2023 at 2:15 p.m., S18Licensed Practical Nurse stated Resident #49 went to dialysis and she did not know where any other Dialysis Communication Forms were, if they were not in the chart. In an interview on 09/21/2023 at 2:45 p.m., S4Assistant…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-09-21 · tag F0812 — failed to store, cook, and serve food safely — isolated
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview, the facility failed to: 1. Ensure food was not stored on the freezer floor; 2. Ensure expired beverages were not available for resident consumption; 3. Ensure kitchen appliances were free of a buildup of a yellow and brown substance; and, 4. Ensure the flooring of the kitchen was free of a buildup of brown substance under appliances and along the kitchen's baseboards. Findings: 1. Observation of the facility's freezer on 09/18/2023 at 12:29 p.m. revealed 2 boxes of sandwich bread were stored on the floor of the freezer. In an interview on 09/18/2023 at 12:30 p.m., S7Dietary Manager confirmed the 2 boxes of sandwich bread should not have been stored on the freezer floor. 2. Observation of the facility's refrigerator on 09/18/2023 at 12:31 p.m. revealed two containers of thickened orange juice with a use by date of 06/09/2023 available for resident's consumption. In an interview on 09/18/2023 at 12:32 p.m., S7Dietary Manager stated the thickened orange juice had been served to residents earlier in the morning. S7Dietary Manager confirmed the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-09-21 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and interviews the facility failed to ensure the resident's ice supply was maintained according to infection control practices for 2 (Ice Chest A and Ice Chest B) of 2 (Ice Chest A and Ice Chest B) observed for infection control practices. Findings: Observation on 09/19/2023 at 9:34 a.m., revealed Resident #118 opened Ice Chest B, grabbed the ice scoop, and scooped ice into his personal cup. While Resident #118 scooped ice out of Ice Chest B, his arm was touching the inside of Ice Chest B. Resident #118 then scooped ice out of Ice Chest B, placed the ice scoop into his personal cup, then placed the remaining ice in the scoop back into Ice Chest B. Observation then revealed Resident #118 placed the ice scoop on the side of Ice Chest B, and left the ice scoop uncontained. Observation on 09/19/2023 at 3:02 p.m., revealed the ice scoop lying next to Ice Chest B uncontained. Observation on 09/20/2023 at 8:30 a.m., revealed the ice scoop lying next to Ice Chest B uncontained. Observation on 09/20/2023 at 11:00 a.m., revealed the ice scoop lying next to Ice Chest B…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2025-07-23 · tag F0732 — pattern
    Post nurse staffing information every day.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observations and interview, the facility failed to post the required nurse staffing information at the beginning of each shift daily for 3 (07/21/2025, 07/22/2025, 07/23/2025) of 3 (07/21/2025, 07/22/2025, 07/23/2025) days observed for nurse staffing information. Findings:Observation on 07/21/2025 at 10:07AM revealed the facility's posted nurse staffing information dated 07/21/2025 did not include the facility's daily census. Observation on 07/22/2025 at 10:15AM revealed the facility's posted nurse staffing information dated 07/22/2025 did not include the facility's daily census. In an interview on 07/22/2025 at 3:05PM, S3Director of Nursing indicated he did not know what information was required to be on the facility's posted nurse staffing information. Observation on 07/23/2025 at 12:30PM revealed the facility's posted nurse staffing information dated 07/23/2025 did not include the facility's daily census. In an interview on 07/23/2025 at 1:00PM, S2Corporate Nurse confirmed the facility's daily staffing report form should be posted every morning and include the facility's…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2024-07-24 · tag F0640 — pattern
    Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on record reviews and interview, the facility failed to transmit the resident assessment within 14 days of completion for 1 (Resident #105) of 2 (Resident #105 and Resident #87) investigated for resident assessments. Findings: Review of Resident #105's record revealed Resident #105 was admitted on [DATE] and discharged on 02/21/2024 with no anticipated return date. Review of Resident #105's Minimum Data Set (MDS) 3.0 Assessment Summary Report revealed, in part, Resident #105's discharge assessment was completed on 02/21/2024 ,and was not transmitted by 03/08/2024 as required by Centers for Medicare and Medicaid Services (CMS). The discharge assessment was signed and dated by S6Director of Nursing (DON) on 02/23/2024. Review of facility's MDS 3.0 Assessment Summary Report on 07/23/2024, revealed that Resident #105's discharge assessment completed on 02/21/2024, and was not transmitted within 14 days of the required completion date of 03/06/2024. Review of facility's Final Validation Report on 07/24/2024 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • No harm found · B2024-07-24 · tag F0641 — pattern
    Ensure each resident receives an accurate assessment.
    What the surveyor found here — the official record, unedited, may be distressing

    Based on record reviews and interviews, the facility failed to ensure a resident's Minimum Data Set (MDS) assessment reflected the resident's accurate skin condition for 1 (Resident #62) of 2 (Resident #62 and Resident #29) sampled residents investigated for pressure ulcers. Findings: Review of Resident #62's wound assessment nursing notes dated 07/02/2024 revealed, in part, Resident #62 had a stage III pressure ulcer with slough to the sacral area. Review of Resident #62's MDS with Assessment Reference Date (ARD) 07/07/2024 revealed, in part, Resident #62 had no unhealed pressure ulcers. In an interview on 07/24/2024 at 10:30 a.m., S2Corporate Nurse confirmed Resident's #62's sacral wound was staged as a stage III on 07/02/2024. S2Corporate Nurse further confirmed Resident #62's MDS with ARD of 07/07/2024 was inaccurate and did not accurately reflect Resident #62's skin condition.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

$159,972 in federal fines across 2 penalties.

  • $93,873 — penalty dated 2025-01-06
  • $66,099 — penalty dated 2023-09-21

Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.

Part of a chain

This home belongs to PLANTATION MANAGEMENT COMPANY — 16 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 1 of 51.8-0.8 vs chain
Health inspection 1 of 52.6-1.6 vs chain
Staffing 1 of 51.3-0.3 vs chain
Quality measures 1 of 51.9-0.9 vs chain
The other 15 homes this chain runs (chain average 1.8★, per CMS)

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
HIGHPOINT HEALTHCARE LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL50%since 07/09/2008
D'ARENSBOURG, JORDANIndividualW-2 MANAGING EMPLOYEEsince 01/01/2022
DAVID, LORAIndividualW-2 MANAGING EMPLOYEEsince 03/01/2002
DELATTE, KIMBERLYIndividualCORPORATE DIRECTORsince 07/09/2008
QUIRK, GENEIndividualCORPORATE DIRECTORsince 07/09/2008
QUIRK, SCOTTIndividualCORPORATE DIRECTORsince 07/09/2008

CMS files one row per role, so the 7 rows in the source record cover these 6 parties — each is shown once here with every role it holds. Nothing is omitted.

1 organizational owner listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$19.4M
Net patient revenuemost recent cost report
+2.1%
Operating marginrevenue minus expenses
$4.1M
Related-party expense22% of expenses
Who pays — share of resident-days
Medicaid 75%Medicare 3%Other / private 22%

About 75% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $4.1M paid to related parties — landlords or management companies under common ownership — equal to about 22% of its total expenses. Money routed to affiliated companies can leave a home’s own books looking lean while owners still profit; it is the mechanism regulators watch most closely in private-equity and REIT deals.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$295per resident / day
operating cost
$8,971per month
≈ monthly operating cost
$301per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in LA

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Louisiana Medicaid page.

Typical monthly cost in Louisiana
$7,604/mo
Nursing home (semi-private)
$8,076/mo
Nursing home (private)
$5,163/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 195184. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-07-23, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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