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Hopkins Restorative Care Center

725 Second Avenue South, Hopkins, MN 55343 · For profit - Limited Liability company · 65 certified beds · (952) 935-3338 Medicare & Medicaid certified

Call the home — (952) 935-3338 Need help choosing, fast? Free, unbiased: Eldercare Locator 1-800-677-1116
Abuse-prevention, restraint, or reporting citations — no harm found (F0605, F0609, F0610) — most recent Mar 2026Behavioral-health or dementia-care citation — no harm found (F0758)
Insights

The public record raises real questions here. Weigh the concerns below carefully.

In its favor
  • no federal fines or payment denials on record
  • fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
Worth asking about
  • it has citations for its abuse-prevention policies, restraint use, or reporting and investigating of allegations (F0605, F0609, F0610) — cited below the harm level, meaning inspectors found the process wanting but did not find a resident harmed
  • a high number of inspection citations overall (45) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
  • its independent health-inspection rating is low (2/5)
  • it did not file the payroll staffing data CMS requires — its 1 of 5 staffing rating is the rating CMS assigns for not reporting, not a measure of how many nurses are on the floor

One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.

A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.

1/5
CMS overall
1 of 5
Health inspectionSurveyor-assigned, ranked within your stateInspector-verified 2 of 5
StaffingFrom payroll records (PBJ) 1 of 5
Quality measuresSelf-reported by the facility 3 of 5

Location & what’s nearby

Hospital
★★★ 3/5 CMS · Emergency dept. usually open 24/7 · ER 24/7
Urgent care / clinic
715 2nd Ave S · (952) 428-1900 · Call to confirm hours
Pharmacy
903 Mainstreet · (952) 236-7282 · Call to confirm hours
Grocery
25 11th Ave N · (952) 938-6301 · Call to confirm hours
Park
700 8th St S · Typically dawn to dusk
Place of worship
5620 Smetana Dr · (952) 451-1334

Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.

Quality measures — how residents actually fare

Overall quality measures 3 of 5
Long-stay residentspeople who live here 3 of 5

Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.

Trend — is this home getting better or worse?

Over 2025-02 to 2026-06, this home’s CMS overall rating held steady at 2 stars. From monthly CMS archive snapshots.

Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.

Overall rating2★
Inspection scorelower = better
See all quality measures vs. state & national benchmarks
MeasureThis homeState avgTypical statevs typical state
Long-stay residents whose need for help with daily activities increased25.3%18.2%15.4%worse
Long-stay residents who lose too much weight3.9%4.1%5.4%better
Long-stay residents with a catheter left in their bladder0.6%1.9%0.9%better than state — see note marked double-dagger below the table
Long-stay residents with a urinary tract infection0.0%2.6%2.0%better
Long-stay residents with depressive symptoms0.0%4.1%6.5%check this — see note marked star below the table
Long-stay residents who were physically restrained0.0%0.1%0.1%better
Long-stay residents with falls causing major injury7.1%4.0%3.3%worse
Long-stay residents whose ability to walk worsened19.2%20.5%16.1%worse
Long-stay residents on antianxiety or hypnotic medication18.2%12.5%18.9%typical
Long-stay residents given the seasonal flu vaccine94.7%96.1%95.3%typical
Long-stay residents with pressure ulcers1.4%5.2%4.7%better
Long-stay residents with worsening bladder/bowel control25.7%24.5%21.2%worse
Long-stay residents who got an antipsychotic medication — see the note below the table30.6%17.1%17.1%worse
Short-stay residents who newly got an antipsychotic medication4.5%1.9%1.4%worse
Short-stay residents given the seasonal flu vaccine59.5%82.7%79.4%worse

* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.

On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.

§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.

CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.

Short-stay rehab — if you are coming here from a hospital

Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.

54.6% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 29 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.

54.6%U.S. median 51.5%
Got home and stayed home
10.3%U.S. median 10.7%
Went back to hospital

This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.

See every short-stay measure CMS publishes for this home
MeasureThis homeU.S. medianPeriod coveredCMS’s call
Got home and stayed homeRate of successful return to home or community from a SNF54.6%CMS range 39.0–73.451.5%Oct 2022–Sep 2024no different from U.S.
Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF10.3%CMS range 6.2–15.210.7%Oct 2022–Sep 2024no different from U.S.
Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Moving around at dischargePercentage of residents who are at or above an expected ability to move around at dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified100.0%98.7%Oct 2024–Sep 2025CMS makes no comparison for this measure
Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care settingnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final dischargenot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay0.0%0.0%Oct 2024–Sep 2025CMS makes no comparison for this measure
New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened0.0%1.9%Oct 2024–Sep 2025CMS makes no comparison for this measure
Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalizationnot reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs0.911.02Oct 2022–Sep 2024CMS makes no comparison for this measure

From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.

Staffing

No payroll-based (PBJ) staffing hours are on file for this home — and the record suggests that is because it did not report them. CMS rates its staffing 1 of 5, which is the rating CMS assigns when a home does not report. Every Medicare-certified nursing home is required to submit its actual payroll data quarterly, and that submission is what makes staffing numbers auditable rather than a claim. A home that does not file is not the same as a home with no data yet: ask this home directly what its nurse-to-resident ratios and weekend RN coverage are, why its payroll data is not filed, and weigh the independent health-inspection score heavily in the meantime.

Inspection trend

11
deficiencies at the latest standard inspection (2026-03-12)
19
at the previous standard inspection (2024-12-16)

Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.

Inspection deficiencies

State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.

ABCDEFGHIJKL

Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.

45 citations, most serious first. The 10 most serious are shown; the remaining 35 are one tap away and print in full.

  • Potential for harm · F2026-03-12 · tag F0727 — failed to provide required RN coverage — widespread
    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on document review and interviews the facility failed to ensure a registered nurse (RN) was scheduled for at least 8 consecutive hours a day, seven days a week. This had the potential to affect all 36 residents residing in the facility.Findings include: The Daily Staffing Report dated 2/28/26, indicated 7.5 hours of RN coverage on 2/28/26. The Daily Schedule Report dated 2/28/26, confirmed there was no consecutive eight hours of RN coverage in the facility on 2/28/26. The Pathway Health Invoice dated 2/28/26, indicated the interim director of nursing (DON) at that time had been on site for 2 hours on 2/28/26, therefore not meeting the requirement of eight consecutive hours of RN coverage. On 3/12/26 at 2:01 p.m., the DON confirmed there was only 2 hours of RN coverage on 2/28/26 and stated the importance of having an RN in the building to provide triage assessments and meet federal and state requirements. The facility Nursing Services-Registered Nurse Policy last reviewed 3/5/25, indicated the facility will utilize the services of a RN for at least eight consecutive hours per…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-03-12 · tag F0847 — pattern
    Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and document review, the facility failed to ensure binding arbitration agreements were clearly communicated in a form and manner residents understood, prior to signing forms for 3 of 3 residents (R13, R26, R38) reviewed. This had the potential to affect all 12 residents admitted after 10/1/25. Findings include: R13's quarterly Minimum Data Set (MDS) dated [DATE], indicated R13 admitted to the facility on [DATE], had moderate cognitive impairment, and diagnoses included cerebral infarction (stroke). R13's Resident and Facility Arbitration Agreement indicated R13 signed the arbitration agreement on 10/28/25, certifying acceptance of the agreement. The facility's untitled, undated, listing of the 12 residents that had been admitted after 10/1/25, indicated yes. R13 agreed to binding arbitration. On 3/11/26 at 10:37 a.m., R13 denied memory of someone from the facility explaining binding arbitration and/or signing an arbitration agreement. R26's comprehensive MDS dated [DATE], indicated R26…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2026-03-12 · tag F0848 — pattern
    Provide a neutral and fair arbitration process and agree to arbitrator and venue.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and document review, the facility's binding Arbitration Agreement failed to offer a neutral and fair arbitration process by ensuring both the resident and/or resident representative and the facility agreed on the selection of a neutral arbitrator (an impartial, or unbiased third-party decision maker, contracted with, and agreed to by both parties to resolve their dispute). This had the potential to affect all 12 residents that admitted after 10/1/25.Findings include: Review of the facility's Resident and Facility Arbitration Agreement undated, indicated binding arbitration would be conducted at a place agreed upon by the Parties, or in the absence of such an agreement, at the Facility. However, the facility failed to ensure the agreement provided for the selection of a neutral arbitrator agreed upon by both parties. The facility's Resident Listing Report dated 3/12/26, indicated 12 residents were admitted after 10/1/25. The facility's untitled undated, listing of the 12 residents admitted after 10/1/26, indicated whether each agreed or declined the arbitration…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-03-12 · tag F0883 — failed to offer flu and pneumonia vaccines — pattern
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and document review, the facility failed to ensure 5 of 5 residents (R3, R9, R11, R24, R25) were offered an influenza immunization annually from October 1 through March 31. Additionally, the facility failed to ensure 4 of 5 residents (R3, R9, R11, R24) were offered, educated on, and provided the pneumococcal vaccination series as recommended by the Center for Disease Control (CDC), who were reviewed for immunizations. Findings include: R3's quarterly Minimum Data Set (MDS), dated [DATE], indicated R3 admitted to the facility on [DATE], was [AGE] years of age, and diagnoses included Wernicke's encephalopathy (acute, serious neurological condition caused by severe vitamin B1 deficiency) and bipolar disorder. The CDC's Adult Immunization Schedule, dated 10/7/25, indicated for persons age [AGE] or older whose previous vaccination history was unknown, one dose of influenza vaccine was recommended annually. Additionally, for persons age [AGE] or older whose previous vaccination history was unknown,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Ecited before2026-03-12 · tag F0921 — failed to keep a safe, functional, sanitary building — pattern
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review, interview, and observation, the facility failed to ensure the second-floor east wing common area was kept clean, sanitary, and in good repair which had the potential to affect all residents, staff and visitors who utilized the common area. Findings include:On 3/11/26 at 11:03 a.m., during observation of the second-floor east wing common area a ceiling tile near a large window had a large yellow stain or substance covering the entire tile. The tile was approximately 1.5 feet (FT) wide by 1.5ft long. In the center of the tile was an area of a grey growth type matter covering approximately 8 inches by 6 inches.On 3/12/26 at 10: 36 a.m., the ceiling tile discoloration and grey growth was still in the ceiling.On 3/11/26 at 2:49 p.m., the licensed practical nurse manager (LPN)-A stated the second-floor east wing common area was used for resident activities and family visits. There was a piano for visitors or residents to play if they would like.On 3/12/26 at 9:13 a.m., the activities director (ACT)-A stated they don't use it anymore. However, families used the area…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-03-12 · tag F0605 — failed to not use drugs as a restraint — isolated
    Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and document review, the facility failed to ensure target behaviors were adequately monitored for 1 of 5 residents (R9) reviewed for psychotropic medication use. Findings include: R9's quarterly MDS dated [DATE], indicated R9 had moderate cognitive impairment and diagnoses included encephalitis and encephalomyelitis (inflammation of the brain and/or spinal cord) and seizure disorder. R9 had physical and verbal behavioral symptoms directed toward others and rejected evaluation or care less than daily. R9'S Order Summary Report signed by the provider 2/10/26, indicated R9 had the following psychotropic medication orders:Escitalopram (antidepressant) 15mg daily for depressionHaloperidol (antipsychotic) 0.5mg three times a day for anxietyDivalproex (mood-stabilizing drug) 1000mg two times a day for anxietyTrazodone (antidepressant) 50mg at bedtime for insomnia R9's Care Plan Report undated, indicated R9 had target behaviors of calling out loudly multiple times a shift,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-03-12 · tag F0628 — isolated
    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and document review, the facility failed to ensure the resident and/or legal representative received written notice of transfer for 3 of 3 residents (R3, R22, R46) reviewed for hospital transfers. Further, the facility failed to provide a written notice of bed hold for 2 of 3 residents (R3, R22) reviewed for bed hold and failed to notify the Ombudsman of transfers and discharges for 1 of 3 residents (R3) reviewed for Ombudsman notification.Findings include: Findings include: R3's quarterly Minimum Data Set (MDS) assessment dated [DATE], indicated R3 had severe cognitive impairment and diagnoses included Wernicke's encephalopathy (acute, serious neurological condition caused by severe vitamin B1 deficiency) and bipolar disorder. R3's progress note dated 11/5/25 at 8:29 p.m., indicated R3 was sent to the hospital for right, lower extremity pain following a fall. A subsequent progress note dated 11/17/25 at 9:05 p.m., indicated R3 was readmitted to the facility on [DATE] at 6:00 p.m. R3's medical…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-03-12 · tag F0677 — failed to help fully-dependent residents with daily care — isolated
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to provide activities of daily living (ADLs) for 1 of 4 residents (R9) reviewed for dependent care. Findings include: R9's quarterly Minimum Data Set (MDS) dated [DATE], indicated R9 had moderate cognitive impairment and diagnoses included encephalitis, encephalomyelitis (inflammation of the brain and/or spinal cord), and seizure disorder. R9's Care Plan Report undated, indicated R9 did not show potential for discharge to the community due to physical care needs and self-care deficits related to diagnoses. R9 required partial/moderate assistance with personal hygiene, bed mobility, upper body dressing, and substantial/maximal assistance with bathing, toileting, and lower body dressing. R9's Weekly Skin Assessments indicated R9's fingernails were last trimmed on 2/3/26. On 3/9/26 at 3:44 p.m., R9 stated staff were supposed to cut her fingernails, but they did not. They were too long now. R9's fingernails were of various lengths, jagged edges,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2026-03-12 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation and interview the facility failed to conduct appropriate hand hygiene during a dressing change for 1 of 1 residents (R4) reviewed for wound care.Findings include: On 3/11/26 at 07:39 a.m., registered nurse (RN)-A conducted a dressing change on a resident. RN-A entered the room, put on a gown, a pair of gloves, and then a second pair of gloves. RN-A gathered items needed to conduct the dressing change. RN-A removed the old dressing, poured saline onto gauze, and dabbed the wound. RN-A removed the 2nd pair of gloves, put cream onto their finger, and applied it to the wound. RN-A then removed the 1st layer of gloves and gown. Put on a new pair of gloves. RN-A left the room to find a sharpie to date/label the dressing. After returning to the room, dated and labeled the dressing, RN-A gathered the garbage and exited the room for the second time. RN-A deposited the bag of garbage in the soiled utility room and washed their hands. RN-A stated during a dressing change, they were expected to wash their hands, before and after the event, when gloves were soiled, and when…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2026-03-12 · tag F0887 — isolated
    Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and document review, the facility failed to ensure 4 of 5 residents (R3, R9, R11, R24) reviewed for immunizations were offered and/or provided the COVID-19 vaccine to help reduce the risk of associated infection(s).Findings include: The Centers for Disease Control (CDC) Interim Clinical Considerations for Use of COVID-19 Vaccines in the United States dated 11/4/25, indicated for adults ages 65 years and older, COVID-19 vaccination was recommended based on individual-based decision-making (also known as shared clinical decision-making) for the prevention of COVID-19 disease and its complications. For adults under age [AGE] years, COVID-19 vaccination was recommended based on individual-based decision-making with an emphasis that the risk-benefit of vaccination was most favorable for individuals who were at an increased risk for severe COVID-19 disease. R3's quarterly Minimum Data Set (MDS) dated [DATE], indicated R3 admitted to the facility on [DATE], was [AGE] years of age, and diagnoses…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
Show the remaining 35 citations
  • Potential for harm · F2024-12-16 · tag F0725 — failed to have enough nursing staff — widespread
    Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and document review, the facility failed to have sufficient nursing staff to provide nursing and related services to attain or maintain the highest practicable physical, mental, and psychosocial well-being of each resident as determined by the resident assessments, plans of care, and facility assessment. This had the potential to affect all residents residing in the facility. Bowel and Bladder - See F690 - R3 Findings include: R3's quarterly Minimum Data Set (MDS) dated [DATE], reported she had intact cognition, had no hallucinations, delusions, rejections of care, and no verbal, physical or other behavioral symptoms towards herself or others. The MDS identified R3 was dependent on staff for toileting hygiene and transfers, required substantial to maximal assist for mobility and all other transfers, had no urinary catheters, had not trialed a urinary or bowel toileting training program and was frequently incontinent of urine and bowel. Additionally, the MDS identified R3 was at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-12-16 · tag F0730 — widespread
    Observe each nurse aide's job performance and give regular training.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and document review, the facility failed to complete annual performance reviews for 5 of 5 nursing assistants (NA-B, NA-C, NA-D, NA-H, NA-M) whose employee files were reviewed. This had the potential to affect all 37 residents who resided at the facility. Findings include: A review of employee records on 12/12/24 between 1:24 p.m., and 2:37 p.m., lacked documentation of completed annual performance reviews. All 5 sampled employees were employed at the facility for greater than one year. Per interview on 12/12/24 at 2:11 p.m., the administrator stated it was their understanding the previous director of nursing (DON) completed competencies with annual reviews. The administrator stated, I'm looking through file cabinets and if I can't find them, I can't say that we have them without them. Per interview on 12/16/24 at 12:01 p.m., the DON had no luck locating the annual performance reviews or recent completed competencies for the sampled NA's. The DON stated the facility would be restarting those reviews beginning January 1st and indicated it was important because…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-12-16 · tag F0880 — failed to prevent and control infections — widespread
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and document review, the facility failed to ensure staff performed appropriate hand hygiene during medication administration for 2 of 3 residents (R2, R6) observed during medication administration, and failed to implement enhanced barrier precautions (EBP) for 6 of 7 residents (R4, R9, R14, R18, R26, R29) reviewed for precautions. Further, the facility failed to develop and implement a Legionella risk assessment and plan to mitigate the growth of Legionella. This had the potential to affect all 37 residents, staff and visitors. Findings include: Hand Hygiene R2's quarterly Minimum Data Set (MDS) dated [DATE], indicated R2 was cognitively intact with diagnoses of coronary artery disease (arteries which supply blood to the heart become narrowed or blocked), heart failure, hypertension, and diabetes mellitus. R6's quarterly MDS dated [DATE], indicated R6 was cognitively intact with diagnoses of hypertension, urinary tract infection, diabetes mellitus, dementia, anxiety, and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Fcited before2024-12-16 · tag F0921 — failed to keep a safe, functional, sanitary building — widespread
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and document review, the facility failed to ensure structural issues and items in disrepair throughout the facility were addressed to help promote a functional, sanitary, and safe environment. Additionally, the facility failed to ensure an ice and water dispensing machine in the second floor TCU and LTC (transitional care unit and long-term care) dining room was clean and free of excess mineral build up and properly functioning. This had the potential to affect all 37 residents residing in, visitors, and staff working in the facility. Findings include: A resident council meeting was held on 12/10/24 at 10:00 a.m., and residents in attendance reported the condition of the facility was a shithole. The residents stated they were aware there was no maintenance in the building to fix the multiple problems in resident rooms, dining rooms, hallways, and the holes in the walls. MAIN KITCHEN During observation on 12/11/24 at 11:37 a.m., the wall across from the main kitchen refrigerator had multiple blackish-brownish colored speckles. The area under the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-12-16 · tag F0756 — failed to review each resident's drug regimen — pattern
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and document review, the facility failed to ensure consultant pharmacist recommendations were acted upon timely for 4 of 5 residents (R1, R5, R8, R14) reviewed for unnecessary medications. Findings include: R1 R1's admission Minimum Data Set (MDS) dated [DATE], indicated R1 had severe cognitive impairment, inattention and disorganized thinking which fluctuated, did not have physical, verbal, or other behavioral symptoms, did not reject cares, had diagnoses of heart failure, hypertension (high blood pressure), thyroid disorder, arthritis (conditions which cause inflammation of the joints), osteoarthritis (chronic disease when cartilage which lines joints are worn down and bones rub against each other), and adjustment disorder with mixed anxiety and depressed mood. Further, R1 took an antipsychotic and antidepressant. R1's Order Summary Report dated 12/12/24, indicated the following orders: - 11/27/24, Depakote oral tablet delayed release 500 mg (used for manic depression). Give one tablet by…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-12-16 · tag F0947 — failed to train nurse aides adequately — pattern
    Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and document review, the facility failed to ensure required in-service training based on annual performance reviews was completed for 5 of 5 nursing assistants (NA-B, NA-C, NA-D, NA-H, NA-H) whose employee files were reviewed. This had the potential to affect all 37 residents who resided at the facility. Findings include: A review of employee records on 12/12/24 between 1:24 p.m. and 2:37 p.m., lacked documentation of completed annual performance reviews. Furthermore, the employee records lacked documentation of in-service training that addressed areas of weakness determined by performance reviews. All 5 sampled employees were employed at the facility for greater than one year. Per interview on 12/12/24 at 2:11 p.m. with the administrator, it was believed the previous director of nursing (DON) completed competencies with annual reviews. The administrator stated, I'm looking through file cabinets and if I can't find them, I can't say that we have them without them. Per interview on 12/16/24 at 12:01 p.m., the DON had no luck locating the performance reviews,…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-16 · tag F0578 — failed to honor advance directives / code status — isolated
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and document review, the facility failed to ensure resident-specific resuscitation wishes were clear and evident throughout the electronic medical record (EMR) and physical paper chart for 1 of 1 resident (R22) reviewed for advance directives. Findings include: R22's admission Minimum Data Set (MDS) dated [DATE], indicated R22 had short- and long-term memory problems, severely impaired cognitive skills for daily decision making, and continuous inattention and disorganized thinking. R22's diagnoses included hypertension, renal failure, hip fracture, osteoporosis, depression, Alzheimer's disease, and dementia. During record review on [DATE] at 6:00 p.m., R22 did not have an order for code status. R22's banner in the EMR had a link to Advance Directives which was blank and did not have a POLST (a medical order indicating treatments a person would like to receive in case of serious illness and/or cardiac arrest) uploaded in the EMR. Progress notes and care conference summaries indicated R22's code…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-16 · tag F0580 — failed to tell family and doctor about changes — isolated
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and document review, the facility failed to notify providers about a resident's weight status while on a prescribed diuretic (water pill) for 1 of 1 residents reviewed for edema (swelling). Findings include: R5's significant change Minimum Data Set (MDS) dated [DATE], indicated she had severe cognitive impairment with diagnoses of heart failure, kidney failure, respiratory failure, anxiety, depression, and lymphedema (a chronic condition causing swelling from lymph or protein-rich fluid in the body's tissues). The MDS further indicated R5 received hospice care. R5's Care Area Assessment (CAA) for functional abilities dated 11/5/24, identified her need for assistance with all activities of daily living (ADLs) and mobility, directing staff to provide max assist with all cares and dependent assistance with toileting and transfer cares. The CAA directed staff to proceed to the plan of care with goal of comfort and dignity with end of life cares. R5's unsigned order summary was…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-16 · tag F0582 — isolated
    Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and document review, the facility failed to provided Notice of Medicare Non-Coverage (NOMNC) in the required time frame for 1 of 3 residents (R143) reviewed for beneficiary notices. Findings include: R143 admission minimum data set (MDS) dated [DATE], included R143 had moderate cognitive impairment and diagnosis of dementia. Facility progress note dated 10/7/24, included R143's power of attorney (POA) discussed a discharge for resident on 10/9/24. R143's NOMNC dated 10/9/24, included skilled nursing/therapy services will end 10/8/24. Handwritten note on document read resident elects early discharge with benefit days remaining. NOMNC was signed by resident. No evidence of POA reviewing or signing document. During interview on 12/12/24 at 11:17 a.m., family member (FM)-B stated she did not remember ever being informed about a notice of Medicare non-coverage, but was updated that therapy would be ending. During interview on 12/13/24 at 10:45 a.m., registered nurse (RN)-D confirmed the discharge…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-16 · tag F0584 — failed to keep a safe, clean, comfortable home — isolated
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and documentation review, the facility failed to ensure a safe, clean, comfortable homelike environment when the facility failed to address maintenance issues identified in the dining areas, resident rooms, and throughout the building for 2 of 8 residents (R30, R36) reviewed for homelike environment. Findings include: R30's admission record printed 12/16/24, indicated he admitted to the facility on [DATE]. A complaint/incident investigation reported by R30 and dated 9/16/24, was reviewed and indicated the facility itself is very unsanitary. The report included, one part of the walls at the facility is currently missing, and staff did not appear to be doing anything to fix this. A complaint/incident investigation reported by R30 and dated 10/8/24, was reviewed and indicated the facility had environmental issues but lacked specificity on where the alleged mold was. A complaint/incident investigation reported by R30 and dated 11/27/24, was reviewed and identified a fire hazard and…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-16 · tag F0645 — isolated
    PASARR screening for Mental disorders or Intellectual Disabilities
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and document review, the facility failed to ensure a Level II Pre-admission Screening and Resident Review (PASARR) was completed to screen for mental health needs for 1 of 1 residents (R8) reviewed for PASARR. Findings include: R8 admission Minimum Data Set (MDS) dated [DATE], included diagnosis of schizophrenia. R8's order summary report dated 4/3/24, included diagnoses of mild cognitive impairment, schizoaffective disorder (a mental health disorder with symptoms of both schizophrenia and a mood disorder), depression, bipolar disorder (extreme mood swings), and hoarding disorder. R8's preadmission screening results (PAS) dated 1/11/24, included the R8 would need a Level II assessment for mental illness. During interview on 12/11/24 at 9:11 a.m., social services (SS)-A stated she did an audit of all PAS results when she was hired and R8's previous PAS was unclear, but she thought she may have needed a Level II. SS-A resubmitted R8's PAS information at that time. SS-A stated she did not realize…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Assessment and Care Planning Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-16 · tag F0676 — failed to keep up residents' daily-living abilities — isolated
    Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and document review, the facility failed to ensure a shower was offered or provided for 1 of 3 residents (R30) reviewed for bathing. Findings include: R30's quarterly Minimum Data Set (MDS) dated [DATE], indicated he had moderately impaired cognition with a memory deficit following a cerebrovascular accident (CVA, or a stroke), weakness and paralysis or inability to move his left dominant side after a stroke, depression, and dementia (a condition causing a decline in cognitive function, memory, and behavior). His MDS indicated he displayed no rejection of cares and required substantial to maximal staff assistance for bathing/showering cares and mobility and transfers. R30's annual MDS dated [DATE], identified bathing preferences were very important to him. R30's functional abilities Care Area Assessment (CAA) dated 6/24/24, was triggered due to his need for assistance with ADL cares and identified he was at risk for ADL decline and directed staff to the plan of care. R30's care…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-16 · tag F0679 — failed to provide activities — isolated
    Provide activities to meet all resident's needs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and document review, the facility failed to ensure a resident's preferred activities for individual entertainment were offered for 1 of 1 residents (R26) reviewed for activities. Findings include: R26's quarterly Minimum Data Set (MDS) dated [DATE], indicated she had severely impaired cognition and was marked not applicable for transfers. The MDS identified diagnoses of muscle weakness, depression, and high blood pressure. R26's significant change MDS dated [DATE], indicated it was very important to R5 to participate in her favorite activities and to go outside and get fresh air when the weather is good. R26's Care Area Assessment (CAA) for communication dated 1/3/24, indicated R5 was usually understood and usually understands. The CAA identified she was at risk for missed information and unmet needs as her primary language was Russian, but she did know some English. The CAA indicated she was able to make her needs known and guided staff to proceed the plan of care. An activity…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-12-16 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and document review, the facility failed to ensure a resident was comprehensively assessed for appropriate treatment and services to prevent urinary tract infections (UTIs) and to restore continence to the extent possible for 1 of 1 residents (R3) reviewed for toileting programs. Findings include: R3's quarterly Minimum Data Set (MDS) dated [DATE], reported she had intact cognition, no hallucinations, delusions, or verbal, physical or other behavioral symptoms towards herself or others. The MDS identified R3 was dependent on staff for toileting hygiene and transfers, required substantial to maximal assist for mobility and all other transfers, had no urinary catheters, had not trialed a urinary or bowel toileting training program and was frequently incontinent of urine and bowel. Additionally, the MDS identified R3 was at risk for pressure injury wound. R3's Care Area Assessment (CAA) for urinary incontinence dated 11/8/24, confirmed the risk for skin breakdown and stated, she is…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-16 · tag F0755 — failed to provide safe pharmacy services — isolated
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and document review, the facility failed to ensure prescription topical medications were applied and documented in accordance with professional standards of practice for 1 of 2 residents (R26) observed during morning activities of daily living (ADL) cares. Findings include: R26's quarterly Minimum Data Set (MDS) dated [DATE], indicated severely impaired cognition and substantial to moderate staff assistance with personal and toileting hygiene cares. The MDS identified diagnoses of muscle weakness, depression, and high blood pressure. R26's undated and unsigned order summary was reviewed 12/11/24, and reflected the following active physician orders: - Nystatin external powder 100000 unit/gm (gram) (Nystatin (Topical)) Apply to skin folds topically as needed for rash under breasts, dated 9/9/24. - Nystatin powder (Nystatin (Bulk)) Apply to groin topically every 12 hours as needed for groin, dated 10/8/24 A request for R26's most recently signed order summary was requested but not…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-16 · tag F0758 — failed to limit and justify psychotropic drugs — isolated
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and document review, the facility failed to provide appropriate side effect monitoring (including vital and orthostatic blood pressure monitoring) and obtain informed consent for psychotropic medication and ensure a PRN (as needed) psychotropic medication order included an end date for 1 of 5 resident (R1) reviewed for unnecessary medication use. Findings include: R1's admission Minimum Data Set (MDS) dated [DATE], indicated R1 had severe cognitive impairment, inattention and disorganized thinking which fluctuated, did not have physical, verbal, or other behavioral symptoms, did not reject cares, had diagnoses of heart failure, hypertension (high blood pressure), thyroid disorder, arthritis (conditions which cause inflammation of the joints), osteoarthritis (chronic disease when cartilage which lines joints are worn down and bones rub against each other), and adjustment disorder with mixed anxiety and depressed mood. Further R1 took an antipsychotic and antidepressant. R1's Order Summary…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-12-16 · tag F0908 — failed to keep essential equipment working — isolated
    Keep all essential equipment working safely.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and document review, the facility failed to ensure a bed remote control was monitored and kept in safe condition for 1 of 1 resident (R16) reviewed for bed controls. Findings include: R16's quarterly Minimum Data Set (MDS) dated [DATE], indicated R16 had severely impaired cognition and diagnoses of heart failure, diabetes mellitus, depression, and dementia. R16 had no impairment to upper and lower extremity and was independent with mobility, such as rolling left and right, sit to lying, and lying to sitting on side of bed and required more assistance with transfers and dressing. During observation and interview on 12/9/24 at 2:42 p.m., R16 laid in bed with the bed controller within reach. The bed controller cord had a black covering which had a half inch or less gap between the controller with the buttons and insulated wires were visible and not frayed. R16 stated they used their bed controller independently. When interviewed on 12/13/24 at 2:12 p.m., nursing assistant (NA)-G…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Environmental Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-02 · tag F0609 — failed to report abuse allegations — isolated
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and document review, the facility failed to ensure an allegation of physical staff to resident abuse was reported timely, within two hours, as required to the State Agency (SA) and to the administrator for 1 of 1 residents (R1) reviewed for abuse. Findings include: R1's significant change Minimal Data Set (MDS) dated [DATE], indicated R1's diagnoses included dementia and personality disorder. R1's cognition was not impaired. Review of facility report number 358043 submitted to the SA on 9/24/24 at 5:41 p.m., identified R1 had reported a nursing assistant (NA) while providing cares was angry and telling R1 not to use the call light and it made her angry. R1 reported NA pinched her in the left leg and grabbed her hair with water on her hands. R1 was able to identify the staff as NA-A. On 10/2/24 at 10:32 a.m., licensed practical nurse (LPN)-A stated staff were expected to report allegations of abuse to the nurse manager, director of nursing (DON) and administrator immediately. On 10/2/24 at…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-10-02 · tag F0610 — failed to investigate and act on abuse reports — isolated
    Respond appropriately to all alleged violations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and document review, the facility failed to immediately implement an intervention to protect 1 of 1 residents (R1) following an allegation of physical staff to resident abuse. This deficient practice had the potential to affect all other residents currently residing in the facility. Findings include: R1's significant changes Minimal Data Set (MDS) dated [DATE], indicated R1's diagnoses included dementia and personality disorder. R1's cognition was not impaired. Review of facility report number 358043 submitted to the SA on 9/24/24 at 5:41 p.m. R1 had reported a nursing assistant (NA) while providing cares was angry and telling R1 not to use the call light and it made her angry. R1 reported NA pinched her in the left leg and grabbed her hair with water on her hands. R1 was able to identify the staff as NA-A. Review of NA-A's timecard dated 10/2/24, indicated NA-A had clocked in for work at 5:31 a.m. and clocked out at 3:34 p.m., on the day of the alleged incident 9/24/24. On 10/2/24 at 10:41…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-03-01 · tag F0812 — failed to store, cook, and serve food safely — widespread
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and document review, the facility failed to ensure proper sanitization of dishware used for meal preparation and resident service when 1 of 1 high-temperature commercial dishwashers was identified as not reaching adequate wash and rinse temperatures. This had potential to affect all 43 residents within the facility, staff, and visitors who consumed food from the main production kitchen. Findings include: During interview and observation on 2/28/24 at 9:51 a.m., kitchen manager (KM) stated the facility dishwasher used chemical sanitization and required a water temperature of 150 degrees Fahrenheit (°F) during the wash cycle and 180°F during the final rinse, and temperature readings were recorded after the last load of dishes after each meal. KM stated one staff person usually loaded the trays with dishes, placed them on the conveyor of the auto-feed dish machine and KM usually removed them when they were done. KM requested another staff person to demonstrate the machine by starting to wash the dirty breakfast dishes. During the first load at 9:55…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nutrition and Dietary Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · F2024-03-01 · tag F0867 — failed to act on quality-improvement findings — widespread
    Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on interview and document review the facility failed to ensure the Quality Assessment and Assurance (QAA)/ and Quality Assurance process improvement (QAPI) committee was effective in implementing approrpiate action plans to correct a quality deficiency identified during a previous survey related to Influenza and Pneumococcal vaccinations which resulted in a deficiency identified during this survey. This deficient practice had the potential to affect all 43 residents curretnly residing in the facility. Findings include: Review of the CASPER report dated 2/15/24, indicated the facility was cited F883 for Influenza and Pneumococcal vaccinations on the surveys which exited on 12/21/22 and will be cited on this survey exited on 3/1/24. See F883: Based on interview and record review, the facility failed to accurately assess residents' eligibility to receive the pneumococcal vaccination according to The Centers of Disease and Control and Prevention (CDC) for 2 of 5 (R 35, R28) residents reviewed for vaccinations. Furthermore, the facility failed to ensure the influenza vaccination…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Administration Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · E2024-03-01 · tag F0689 — failed to keep residents free of avoidable accidents; supervise adequately — pattern
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and document review, the facility failed to perform monthly preventative maintenance inspections of resident transfer equipment prior to R4's fall during mechanical lift use. This had the potential to impact 14 residents requiring the use of a mechanical lift. Findings include: R4's quarterly Minimum Data Set (MDS) dated [DATE], indicated severe cognitive impairment and R4 was totally dependent on staff assistance for transfers. MDS also indicated diagnoses of right-sided weakness and immobility due to a stroke, dementia (loss of memory, language, problem-solving and other thinking abilities), depression, and anxiety. R4's Care Area Assessment (CAA) for falls dated 6/19/23, indicated R4 was at risk due to his immobility. The CAA indicated R4 required the use of a Hoyer mechanical lift for transfers. R4's CAA for activities of daily living (ADL) functional and rehabilitation potential dated 6/19/23, also indicated R4's dependence on staff assistance and use of a hoyer for transfers…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-01 · tag F0550 — failed to protect resident dignity and rights — isolated
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and document review, the facility failed to ensure urinary catheter drainage bags were covered to maintain dignity for 1 of 1 residents (R32) reviewed for dignity. Findings include: R32's annual Minimum Data Set (MDS) dated [DATE], indicated she was rarely understood and had diagnoses of alcohol-induced dementia (loss of memory, language, problem-solving and other thinking abilities) and obstructive uropathy (disorder of the urinary tract caused by urinary flow obstruction). Furthermore, R32's MDS indicated she had an indwelling urinary catheter. R32's Care Area Assessment (CAA) for urinary incontinence and indwelling catheter was triggered and indicated R32 required staff assistance with toileting and had an indwelling catheter in place due to her obstructive uropathy. The CAA indicated staff would assist with catheter cares and provide interventions per R32's plan of care. R32's care plan dated 10/25/22, indicated her catheter bag should be in a dignity bag attached to her…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-01 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure a self-administration of medication assessment was completed to allow a resident to safely administer their own medication for 1 of 1 residents (R11) observed self-administrating a nebulizer treatment. Findings include: R11's quarterly Minimum Data Set, dated [DATE], indicated R11 had intact cognition and diagnoses of hypertension, respiratory failure, chronic obstructive pulmonary disease (COPD; lung disease which blocks airflow and makes it difficult to breathe), and malnutrition. R11 had impairments to both upper and lower extremities, was independent with bed mobility and eating, and required partial/moderate and/or dependent assistance with activities of daily living (ADLs) such as dressing and personal hygiene. R11's MDS indicated they received hospice services. R11's annual MDS dated [DATE] did not indicate R11 had impairment to upper or lower extremities. R11's care plan dated 3/1/24, indicated an alteration in respiratory…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-01 · tag F0558 — failed to accommodate residents' needs and preferences — isolated
    Reasonably accommodate the needs and preferences of each resident.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and document review, the facility failed to ensure R33 had access to the bathroom in their room. In addition, the facility failed to ensure R4 had access to their call light for two of two residents (R4 and R33) reviewed for reasonable accomodation of needs and preferences. Findings include: R33's quarterly Minimum Data Set, dated [DATE], identified R33 was cognitively intact, had diagnoses of stroke with left sided weakness and dementia, required set-up for oral care, substantial assistance with toilet transfers, was independent with using their wheelchair for short distances, and incontinent of bowel and bladder. R33's quarterly Bladder/Bowel assessment dated [DATE], indicated he was incontinent of bladder and continent of bowel. R33's care plan dated 12/29/23, included R33 required assist of one staff for toileting due to left sided weakness and directed staff to offer to stand pivot transfer to toilet before breakfast, after lunch, and at bedtime. R33's Kardex (nursing…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-01 · tag F0685 — isolated
    Assist a resident in gaining access to vision and hearing services.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and document review, the facility failed to ensure 1 of 1 resident (R12) had a vision appointment for decreased vision. Findings include: R12's annual Minimum Data Set (MDS) dated [DATE], indicated R12 had short-term and long-term memory problems and moderately impaired daily decision-making cognitive skills. The MDS did not indicate rejection of cares. The MDS indicated R12 had schizophrenia, hypertension, and moderately impaired vision. R12's Care Area assessment dated [DATE], indicated R12 had diagnosis of myopia (condition in which close objects appear clearly, but far ones don't), did not wear glasses, and was at risk for further loss of vision and falls. During record review on 2/29/24, R12's careplan lacked interventions for vision impairment. R12's admission Record dated 3/1/24, indicated R12 had partial retinal artery occlusion of the right eye and retinal artery branch occlusion of the left eye with onset date of 10/6/21. On 2/26/24 at 5:13 p.m., R12 laid in their bed…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-01 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolated
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review the facility failed to ensure provider orders for pressure relieving devices were in place for 1 of 5 residents (R23) reviewed for pressure injury. Furthermore, the facility failed to ensure assessment and monitoring for pressure injury was provided for 1 of 5 (R144) residents reviewed for pressure injury. Finding include: R23's significant change Minimum Data Set (MDS) dated [DATE], indicated intact cognition and diagnoses of Alzheimer's disease, type II diabetes and did not have a history of refusing care. It further indicated R23 required moderate assistance with rolling side to side and was dependent on staff for mobility and toileting. R23 was at risk for and had one facility acquired stage III pressure ulcer on her left heel. R23's physician's order dated 9/11/23 indicated to use blue heel protector boots when in bed every evening and night shift for wound prevention. R23's care plan dated 2/21/24, lacked any mention of blue foam boots/heel protectors.…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-01 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolated
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and document review, the facility failed to ensure appropriate management of an indwelling catheter was provided for 1 of 2 residents (R35) reviewed for indwelling catheter. Findings include: R35's significant change Minimum Data Set (MDS) dated [DATE], indicated R12 had an indwelling catheter, did not have a trial of a toileting program, and always incontinent of bowel. The MDS indicated R35 was cognitively intact and diagnosis of cirrhosis (condition in which liver is scarred and permanently damaged), manic depression, and post-traumatic stress disorder. R35's Care Area Assessment (CAA) dated 1/29/24, indicated R35 was dependent on staff for toileting hygiene and at risk for urinary tract infections and other complications related to catheter use. R35's indwelling urinary catheter care plan dated 11/13/23, directed staff to change urinary collection bag as needed, provide catheter care, educate resident /representative on catheter care, evaluate as needed for possible removal…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Quality of Life and Care Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · D2024-03-01 · tag F0761 — failed to label and store drugs safely — isolated
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and document review, the facility failed to ensure medications were labeled with current, accurate physician orders to reduce the risk of administration error for 1 of 5 residents (R33) observed to receive medication during the survey. Findings include: R33's Order Summary Report dated 3/1/24, identified an order which read Famotidine Oral Tablet 20 MG (Famotidine) Give 20 mg by mouth two times a day related to GASTRO-ESOPHAGEAL REFLUX DISEASE WITH ESOPHAGITIS, WITHOUT BLEEDING with start date of 6/8/23. Another order read tizanidine HCI Oral Tablet 4 MG (Tizanidine HCI) Give 4 mg by mouth two times a day for Spastic left hemiparesis with start date of 2/22/24. On 2/28/24 at 7:40 a.m., licensed practical nurse (LPN-C) prepared medications for R33 in the hallway from a mobile cart. LPN-C presented the Famotidine 20 milligram (mg) medication card, and the directions on the label of the medication card directed, GIVE 1 TABLET VIA TUBE TWICE DAILY. The start date on the label was 2/9/24. There were no other directions or guidance displayed on the label…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Pharmacy Service Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-01 · tag F0880 — failed to prevent and control infections — isolated
    Provide and implement an infection prevention and control program.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and document review, the facility failed to ensure current standards of practice for glove us and handwashing were being followed for 1 of 3 residents (R35) when staff provided personal care. Findings include: R35's significant change Minimum Data Set (MDS) dated [DATE], indicated R35 was cognitively intact, had an indwelling catheter, and always incontinent of bowel. The MDS indicated R35 was dependent on staff for toileting hygiene and required partial/moderate assistance to roll left to right. During observation on 2/29/24 at 10:05 a.m., nursing assistant (NA)-A and NA-C assisted R35 with catheter and peri-cares. NA-C wiped bowel movement from R35's bottom and removed soiled brief. NA-C removed gloves, did not perform hand hygiene, and placed new gloves on. NA-C assisted R35 with clean incontinent product and placed barrier cream on R35's bottom. NA-C removed gloves, did not perform hand hygiene, and placed on new gloves. NA-C assisted R35 to reposition in bed and gave R35 the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2024-03-01 · tag F0883 — failed to offer flu and pneumonia vaccines — isolated
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to accurately assess residents' eligibility to receive the pneumococcal vaccination according to The Centers of Disease and Control and Prevention (CDC) for 2 of 5 (R 35, R28) residents reviewed for vaccinations. Furthermore, the facility failed to ensure the influenza vaccination was offered 1 of 5 residents (R35) reviewed for vaccinations. Findings include: The Center for Disease Control and Prevention identified on the Pneumococcal Vaccine Timing for Adults Chart, dated 3/15/23, Adult [AGE] years of age or older who had received the PPSV23 (pneumococcal polysaccharide vaccine 23) only at any age should receive one dose of either pneumococcal 20-valent Conjugate Vaccine (PCV20) or pneumococcal 15-valent Conjugate Vaccine (PCV15). The dose of PCV20 or PCV15 should be administered at least one year after the most recent PPSV23 dose. R35's admission Minimum Data Set (MDS) dated [DATE], indicated R35 was cognitively intact and had diagnoses of alcohol…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Infection Control Deficiencies · Deficient, Provider has date of correction
  • Potential for harm · Dcited before2023-09-13 · tag F0554 — isolated
    Allow residents to self-administer drugs if determined clinically appropriate.
    What the surveyor found here — an excerpt from the official record, may be distressing

    NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and document review, the facility failed to assess 2 of 3 residents (R1, R2) reviewed for self-administration of medications. Findings include: R1's admission Minimum Data Set (MDS) dated [DATE] indicated R1 had moderately impaired cognition. R1's admission assessment dated [DATE] indicated R1 did not wish to self-administer medications. R1's Provider Orders dated 6/6/23 included metoprolol tartrate (medication to treat high blood pressure and pulse) 12.5 milligrams (mg) two times a day and apixaban (medication to prevent blockage of blood vessels) 5 mg 2 times a day. Both medications to be administered at 8 a.m. and 8 p.m. R1's electronic medical record (EMR) lacked an assessment and provider order for self-administration of medications. R2's quarterly MDS dated [DATE] indicated intact cognition. R2's admission assessment dated [DATE] indicated R2 did not wish to self-administer medications. R2's Provider Orders dated 3/9/23 included metoprolol tartrate 25 mg 2 times a day to be administered…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2026-03-12 · tag F0732 — widespread
    Post nurse staffing information every day.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on record review and interviews, the facility failed to ensure the required staffing information was posted daily and in an area that was accessible to residents and visitors. This had the potential to affect all 36 residents residing in the facility and their visitors who may wish to view this information.Findings include:On 3/9/26 at approximately 2:00p.m., the staff posting was observed posted on the wall of the 1st floor hallway across from the business office and other offices. All residents reside on the second floor. The first floor was only accessible to residents via an elevator which required a code to use. The staff posting was approximately 6 feet off the ground and contained the required information. However, it was not accessible or at height easy to read for residents in wheelchairs, ambulatory residents, and visitors in the building. The staff posting continued to be posted in the same spot throughout each day of the survey.On 3/11/26 at 10:56 a.m., nursing assistant (NA)-A confirmed the staff posting was only posted on the first floor and nowhere else in the…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Nursing and Physician Services Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2024-12-16 · tag F0574 — widespread
    The resident has the right to receive notices in a format and a language he or she understands.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview, and document review, the facility failed to provide contact information for the Ombudsman (resident advocate) to 3 of 3 residents (R36, R30, R37) who attended the resident council group meeting. This had the potential to affect all 37 residents residing in the facility. Findings include: During the resident group meeting on 12/11/24 at 10:00 a.m., R36, R30, and R37 were in attendance. R36 and R37 stated they were not aware of the Ombudsman, their telephone number, nor the advocacy services they provided. R30 stated they researched the Internet and obtained the information from the website as it was not posted in the facility. During an observation on 12/10/24, at 9:30 a.m., the Ombudsman information was not visible in the facility. During an interview on 12/12/24, at 2:06 p.m., licensed practical nurse (LPN)-D stated the Ombudsman phone number was in the copier room, and the residents could not access the information. During an interview on 12/13/24, at 12:09 p.m., LPN-C stated the Ombudsman information was not posted in the facility. During an…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction
  • No harm found · C2024-12-16 · tag F0577 — widespread
    Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
    What the surveyor found here — an excerpt from the official record, may be distressing

    Based on observation, interview and document review, the facility failed to ensure the most recent State agency survey results were available to review. This had potential to affect all 37 residents who resided on the second floor who wished to review this information without having to ask. Findings include: During an observation on 12/10/24, at 12:30 p.m., the postings of the State Survey results were in a red three-ring binder attached to the wall near the main entrance on the 1st floor. During an observation on 12/12/24 at 2:06 p.m., the 2nd floor, where all residents resided, did not have State Survey results posted, nor any indication they existed and were available elsewhere in the building for review. During the resident group meeting held on 12/11/24 at 10:00 a.m., 3 out of 3 residents (R30, R36, R37) stated they did not know where the State Survey results were posted and were not aware they were allowed to see them. During an interview on 12/13/24 at 12:09 p.m., licensed practical nurse (LPN)-C stated the three-ring State Survey results binder was located on the 1st floor…

    This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.

    Resident Rights Deficiencies · Deficient, Provider has date of correction

“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.

Worried about a resident here? There are three different people you can turn to, and they do different jobs:
  • Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
  • Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
  • State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Not sure where to start, or need other help? Dial 2-1-1 for local resources — and if a call is hard or impossible for you, many local 211s also take a text (send your ZIP code to 898-211) or a web chat at 211.org; both vary by area, and 211.org will show what yours offers. Deaf or hard of hearing: dial 711 for the telecommunications relay service, then any number above. In an emergency, call 911.
It is illegal for a facility to retaliate against a resident or family for reporting a concern: federal law gives a resident the right to voice grievances — to the home or to any outside agency — without discrimination or reprisal (42 CFR §483.10(j)(1)). You may report anonymously.

Fines & penalties

No federal fines in the current CMS record.

Part of a chain

This home belongs to NORTH SHORE HEALTHCARE — 59 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →

RatingThis homeChain avg
Overall 1 of 52.7-1.7 vs chain
Health inspection 2 of 52.8-0.8 vs chain
Staffing 1 of 53.4-2.4 vs chain
Quality measures 3 of 52.5+0.5 vs chain
The other 58 homes this chain runs (chain average 2.7★, per CMS)
1 of 5Elroy Health ServicesElroy, WI 1 of 5Florence Health ServicesFlorence, WI 1 of 5La Crescent Health ServicesLa Crescent, MN 1 of 5Little Chute Health ServicesLittle Chute, WI 1 of 5Minot Health And Rehab, LLCMinot, ND 1 of 5Plymouth Health ServicesPlymouth, WI 1 of 5Rochester Restorative Care CenterRochester, MN 1 of 5Sheboygan Progressive Health ServicesSheboygan, WI 1 of 5Williams Bay Health ServicesWilliams Bay, WI 1 of 5Wisconsin Rapids Health ServicesWisconsin Rapids, WI 2 of 5Birch Hill Health ServicesShawano, WI 2 of 5Colonial Health ServicesColby, WI 2 of 5Evergreen Health ServicesShawano, WI 2 of 5Green Bay Health ServicesGreen Bay, WI 2 of 5Heritage Health ServicesPort Washington, WI 2 of 5Lake Country Health ServicesOconomowoc, WI 2 of 5Lancaster Health ServicesLancaster, WI 2 of 5Maple Ridge Health ServicesMilwaukee, WI 2 of 5Menomonee Falls Health ServicesMenomonee Falls, WI 2 of 5Mineral Point Health ServicesMineral Point, WI 2 of 5Soldiers Grove Health ServicesSoldiers Grove, WI 2 of 5Stevens Point Health ServicesStevens Point, WI 2 of 5Sunrise Health ServicesMilwaukee, WI 2 of 5Three Oaks Health ServicesMarshfield, WI 2 of 5Tomahawk Health ServicesTomahawk, WI 2 of 5Whitewater Health ServicesSt Charles, MN 2 of 5Willowcrest Health ServicesSouth Milwaukee, WI 3 of 5Cedarburg Health ServicesCedarburg, WI 3 of 5Court Manor Health ServicesAshland, WI 3 of 5Hayward Health ServicesHayward, WI 3 of 5Homestead Health ServicesNew Holstein, WI 3 of 5Mercy Health ServicesMilwaukee, WI 3 of 5Morningside Health ServicesSheboygan, WI 3 of 5Oakwood Health ServicesAltoona, WI 3 of 5Randolph Health ServicesRandolph, WI 3 of 5Rib Lake Health ServicesRib Lake, WI 3 of 5River's Bend Health ServicesManitowoc, WI 3 of 5Riverview Health ServicesTomahawk, WI 3 of 5Sheboygan Health ServicesSheboygan, WI 3 of 5St Francis Health ServicesSaint Francis, WI

Showing 40 of 58; lowest-rated first.

A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.

Who owns this facility

Owner / managerTypeRoleShareSince
NSHC WISCONSIN LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL100%since 04/04/2017
BAUMANN, TROYIndividualCORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROLsince 04/04/2017
HOEHN, JEFFREYIndividualCORPORATE OFFICER; OPERATIONAL/MANAGERIAL CONTROLsince 04/04/2017
NORTH SHORE HEALTHCARE LLCOrganizationOPERATIONAL/MANAGERIAL CONTROLsince 04/04/2017

CMS files one row per role, so the 7 rows in the source record cover these 4 parties — each is shown once here with every role it holds. Nothing is omitted.

2 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.

Follow the money — this home’s finances

Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.

$5.5M
Net patient revenuemost recent cost report
-23.4%
Operating marginrevenue minus expenses
$273K
Related-party expense4% of expenses
Who pays — share of resident-days
Medicaid 78%Medicare 5%Other / private 17%

About 78% of this home’s resident-days are paid by Medicaid, which reimburses well below the cost of care in most states. Heavily Medicaid-dependent homes run on thinner budgets — a context worth holding next to the staffing and inspection record, not a fault in itself. This home reported $273K paid to related parties (affiliated landlords or management companies) in its most recent cost report. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.

Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.

Cost & finances

$403per resident / day
operating cost
$12,254per month
≈ monthly operating cost
$327per day
avg. revenue, all payers

Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.

What families pay in MN

Paying with Medicaid

This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Minnesota Medicaid page.

Typical monthly cost in Minnesota
$10,646/mo
Nursing home (semi-private)
$13,870/mo
Nursing home (private)
$6,573/mo
Assisted living

Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.

Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 245293. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2026-03-12, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →

Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →

Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.

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