Aegis Health And Rehabilitation
1441 Charic Drive, Wildwood, MO 63021 · For profit - Individual · 66 certified beds · (636) 394-2522 Medicare & Medicaid certified
This home has serious findings on its record. Read them closely before you consider it.
- fewer deficiencies at its most recent standard inspection than at the one before — a sign of improvement
- it has a citation for mishandling residents’ money or property (F0567)
- inspectors cited 3 immediate-jeopardy problems — the most serious level
- a high number of inspection citations overall (66) — worth reading through, though larger and more-often-surveyed homes tend to accrue more lower-severity tags
- the CMS record shows $275,739 in federal fines (most recent 2023-12-11)
- its facility-reported quality-measure score sits well above its independent inspection score
- its independent health-inspection rating is low (1/5)
- its payroll-based staffing rating is low (1/5)
One thing this read cannot see: what residents and families actually experience day to day. Public data misses the feel of a place — visit unannounced, ideally at a mealtime or on a weekend, talk to staff and families, and ask your tour questions.
A plain-English summary of the public record below — not a rating, ranking, or recommendation. We take no money from any facility.
| Health inspectionSurveyor-assigned, ranked within your stateInspector-verified | 1 of 5 |
| StaffingFrom payroll records (PBJ) | 1 of 5 |
| Quality measuresSelf-reported by the facility | 3 of 5 |
Worth a closer look. This home's quality-measure rating runs 2 stars above its independent health-inspection score. The inspection is done by state surveyors; the quality-measure score leans on data the facility reports about itself — so a gap this large is worth reading the inspection record for.
Location & what’s nearby
Open in Google Maps ↗ · Directions ↗ · Larger map ↗
Nearest of each type, straight-line distance. Hospitals come from the CMS Hospital General Information registry; everything else from Overture Maps (public data). Hospital and park hours are typical — call ahead to confirm.
Quality measures — how residents actually fare
| Overall quality measures | 3 of 5 |
| Long-stay residentspeople who live here | 4 of 5 |
| Short-stay residentsrehab / post-hospital | 2 of 5 |
Quality-measure stars summarize outcomes CMS tracks from the assessments each home submits — avoidable hospitalizations and ER visits, falls with injury, pressure ulcers, unplanned weight loss, and long-term antipsychotic use. Because the underlying data is self-reported, weigh a high score against the independent inspection record. Long-stay = permanent residents; short-stay = rehab and post-hospital stays.
Trend — is this home getting better or worse?
Over 2025-02 to 2026-06, this home’s CMS overall rating improved from 1 to 2 stars. From monthly CMS archive snapshots.
Horizontal axis runs 2025-02 to 2026-06. That is where CMS’s monthly archive ends, so the right-hand edge of each line is that month — not today.
See all quality measures vs. state & national benchmarks
| Measure | This home | State avg | Typical state | vs typical state |
|---|---|---|---|---|
| Long-stay residents whose need for help with daily activities increased | 4.8% | 18.1% | 15.4% | better |
| Long-stay residents who lose too much weight | 0.0% | 5.3% | 5.4% | check this* — see note marked star below the table |
| Long-stay residents with a catheter left in their bladder | 0.3% | 1.1% | 0.9% | better |
| Long-stay residents with a urinary tract infection | 0.0% | 2.3% | 2.0% | better |
| Long-stay residents with depressive symptoms | 84.9% | 18.5% | 6.5% | worse than state‡ — see note marked double-dagger below the table |
| Long-stay residents who were physically restrained | 0.0% | 0.0% | 0.1% | better than state‡ — see note marked double-dagger below the table |
| Long-stay residents with falls causing major injury | 0.0% | 4.1% | 3.3% | check this* — see note marked star below the table |
| Long-stay residents whose ability to walk worsened | 7.6% | 17.4% | 16.1% | better |
| Long-stay residents on antianxiety or hypnotic medication | 24.7% | 25.6% | 18.9% | worse |
| Long-stay residents given the seasonal flu vaccine | 79.2% | 90.9% | 95.3% | worse |
| Long-stay residents with pressure ulcers | 6.5% | 4.5% | 4.7% | worse |
| Long-stay residents with worsening bladder/bowel control | 16.7% | 17.8% | 21.2% | better |
| Long-stay residents who got an antipsychotic medication§ — see the note below the table | 19.8% | 23.5% | 17.1% | worse |
| Short-stay residents who newly got an antipsychotic medication | 0.9% | 2.2% | 1.4% | better |
| Short-stay residents given the seasonal flu vaccine | 39.2% | 63.5% | 79.4% | worse |
| Short-stay residents rehospitalized after admission | 22.4% | 26.0% | 22.6% | typical |
| Short-stay residents with an outpatient ER visit | 9.5% | 13.7% | 12.0% | better |
| Long-stay hospitalizations per 1,000 resident days | 2.20 | 2.11 | 1.67 | worse |
| Long-stay outpatient ER visits per 1,000 resident days | 1.60 | 2.33 | 1.80 | better |
* This home reported 0% on a measure where lower is better. That can mean genuinely excellent care — but because the number is self-reported, a zero can also mean the problem was not recorded. Weigh it against the inspection record above.
‡ On this measure the state average is at least twice (or half) the typical state — a gap that size is usually how the state codes and reports the measure, not how its homes actually perform. Against a benchmark this state does not sit on, a “vs typical state” verdict would mostly be measuring the state, so we compare this home with its own state instead and show both averages.
§ Antipsychotics carry an FDA boxed warning — they raise the risk of death in older people with dementia-related psychosis, and are not approved for that use. So this measure is partly a read on whether a home sedates residents instead of staffing for them. But read a low rate carefully in both directions: CMS excludes residents coded with schizophrenia (and Tourette's or Huntington's) from this measure, and federal auditors have found implausible increases in schizophrenia coding since the measure was published — so a very low rate can reflect recoding rather than less prescribing. Ask the home what share of its residents carry a schizophrenia diagnosis, and how it handles behavioral symptoms without medication.
CMS quality measures, as Care Compare shows them. For most rows lower is better (fewer falls, ulcers, hospitalizations); vaccination rates are the exception. Not every row is risk-adjusted. CMS adjusts some measures for resident mix, but falls with major injury, antipsychotic use, physical restraints and the vaccination rates are unadjusted rates — so a home caring for heavier or more behaviorally complex residents can look worse on them without providing worse care. The “typical state” column is the median of the 50 state averages — not a national average of all homes. We use it because a plain average across homes is pulled badly off course by a few states’ reporting habits (long-stay depressive symptoms is the clearest case: Illinois codes it several times higher than most states, which alone lifted the all-homes figure to about twice what a typical state records). The median of state averages resists that — but it does weigh every state equally, so a large state counts no more than a small one, and it is a benchmark of our construction rather than a CMS-published figure. better/worse means the home differs from that benchmark by more than 10% of it; closer than that reads typical. CMS does not publish how many residents each measure covers, and the counts are often small — a single resident can move a rate by several points — so treat small gaps as noise. These come from data the facility reports, so weigh them against the independent inspection record above.
Short-stay rehab — if you are coming here from a hospital
Arriving from a hospital right now? Read the discharge guide → — your appeal rights, how to slow a rushed discharge, and what to ask about the numbers below.
46.0% of the Medicare patients who left this home got back to the community and stayed there for at least 31 days — which CMS reads as no different from the national rate. This is CMS’s risk-adjusted rate over 77 Medicare stays in Oct 2022–Sep 2024, and CMS’s own comparison — not ours.
Therapy staffing: this home’s payroll records show 0.36 therapist hours per resident per day in 2026Q1 — more than 61% of the 13,892 homes that report any therapy hours at all.
Weekend therapy: weekend therapy hours are 1% of this home’s weekday level — it runs therapy on weekdays, with essentially none at the weekend. The median home that reports therapy runs 13% — weekday-focused therapy is the industry norm, not a shortfall. But recovery does not pause on a Saturday: ask what the weekend actually looks like here.
This section is about rehab stays, not living here. Most of this page — the stars, the quality measures, the inspection record — describes the home the way a permanent resident experiences it. These figures describe the short Medicare stay after a hospital discharge: a hip, a stroke, a bad infection, six weeks and home. They are different residents, different staff, often a different wing. Therapy hours are per resident in the building, not per rehab patient — the count includes every long-stay resident, and they mostly get no therapy at all. So a home with a small rehab wing inside a large nursing population reads low here even if its rehab patients get plenty of therapy, and a mostly-rehab home reads high. Use it to compare homes doing similar work, ask what a rehab resident actually gets in a day, and remember that CMS does not publish therapy minutes per patient — nobody does.
See every short-stay measure CMS publishes for this home
| Measure | This home | U.S. median | Period covered | CMS’s call |
|---|---|---|---|---|
| Got home and stayed homeRate of successful return to home or community from a SNF | 46.0%CMS range 33.6–58.8 | 51.5% | Oct 2022–Sep 2024 | no different from U.S. |
| Went back to hospitalRate of potentially preventable hospital readmissions 30 days after discharge from a SNF | 11.8%CMS range 8.2–16.0 | 10.7% | Oct 2022–Sep 2024 | no different from U.S. |
| Met the expected recoveryPercentage of residents who are at or above an expected ability to care for themselves and move around at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Self-care at dischargePercentage of residents who are at or above an expected ability to care for themselves at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Moving around at dischargePercentage of residents who are at or above an expected ability to move around at discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication problems followed upPercentage of residents whose medications were reviewed and who received follow-up care when medication issues were identified | 83.3% | 98.7% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Medication list to the next providerPercentage of residents where the SNF provided a current medication list to the next health care setting | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medication list to the familyPercentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Falls with major injuryPercentage of SNF residents who experience one or more falls with major injury during their SNF stay | 0.0% | 0.0% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| New or worsened pressure ulcersPercentage of residents with pressure ulcers/pressure injuries that are new or worsened | 0.0% | 1.9% | Oct 2024–Sep 2025 | CMS makes no comparison for this measure |
| Infections that led to hospitalPercentage of infections residents got during their SNF stay that resulted in hospitalization | not reported — The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure. | — | ||
| Medicare spending per stayMedicare Spending Per Beneficiary (MSPB) for residents in SNFs | 0.90 | 1.02 | Oct 2022–Sep 2024 | CMS makes no comparison for this measure |
From the CMS Skilled Nursing Facility Quality Reporting Program — Medicare short-stay outcomes, which is a different dataset from the long-stay quality measures above and describes a different set of residents. Where CMS risk-adjusts a measure we show its adjusted rate, and the CMS range beside it is the confidence interval CMS publishes: a home whose range is wide is a home with few stays, where one patient moves the number several points. Read the period column. These measures do not share a window — the claims-based ones (getting home, readmission, spending) lag by a year or more, because a stay has to finish and its claims settle before it can be counted. CMS’s call is CMS’s, not ours: it is the only place anyone tests whether this home differs from the national rate at all, and most homes on most measures do not. Two caveats on it. CMS tests only three of these measures — getting home, readmission, and infections that led to hospital; on the other nine it publishes a rate and no comparison, and rather than compute a verdict CMS declined to make, we say so in the column. And on readmission almost every home in the country lands on “no different”, so that row separates homes far less than getting-home does — which is why met the expected recovery, a measure CMS does not test but which spreads across the whole range, is called out above the table rather than left in this list. The U.S. median column is our own, taken across every home CMS publishes that measure for in this same file; it is not a CMS-published benchmark. Homes CMS gives no rate for are left out of it rather than counted as zero. Medicare spending per stay is a ratio, not a percentage — 1.00 means this home’s Medicare spending for a stay matched the national figure CMS compares it against, and it measures cost to Medicare, not quality of care.
Staffing
How full it usually is: this home is certified for 66 beds and averages 61.8 residents a day — about 94% occupied, or roughly 4 beds typically open. It runs fairly full. This is a CMS average, not live availability — no public source publishes real-time vacancies, and a home can be full the day you call. Confirm with the home, and if you need a Medicaid bed specifically, ask about that separately: a home with open beds may still not have an open Medicaid bed.
Against a benchmark — not a legal minimum. In May 2024 CMS finalized the first federal staffing floor for nursing homes: 3.48 total nurse hours per resident per day, including 0.55 RN hours and 2.45 nurse-aide hours. Its hour requirements never took effect and are no longer on the books. Homes had until 2026 (2027 if rural) to comply, and that deadline never arrived: a federal court vacated the hour requirements in April 2025 (CMS has appealed), Congress then barred enforcement until 2034, and CMS formally repealed them by rule effective February 2026. This home is not required to meet these numbers, and is not violating anything by missing them. We still show the comparison because the figures are CMS’s own published estimate of adequate staffing, which makes them a useful yardstick — but they are our benchmark, not federal law: this home’s total nurse staffing of 3.41 hrs/resident/day is below the 3.48-hour benchmark and RN staffing of 0.40 is below the 0.55-hour RN benchmark and nurse-aide staffing of 2.38 is below the 2.45-hour aide benchmark. What federal law does require today is unchanged: “sufficient” nursing staff for residents’ needs and an RN on duty at least 8 consecutive hours a day, 7 days a week (42 CFR 483.35). Those are judged by inspectors on site, not by these averages, so read this comparison alongside the inspection record rather than as a pass/fail.
Weekend coverage: total nurse staffing is 2.84 hrs/resident/day on weekends vs 3.65 on weekdays — 22% thinner on weekends — a notable drop. RN hours go from 0.46 to 0.24 per resident-day. (Payroll-based daily records; the national median home is 15% thinner on weekends.)
This home’s total nursing-staff turnover of 42% is about the same as the national median of 45%.
Payroll-based (PBJ) staffing hours, as reported for Jan–Mar 2026 (CMS PBJ CY2026Q1) — the most recent quarter CMS has published, so they can lag a change of operator or staffing agency. Higher is generally better. Registered-nurse coverage and weekend staffing are the numbers families most often overlook — an RN on site matters most when something goes wrong, and coverage usually thins on weekends. High turnover means residents rarely see the same caregiver twice. One caveat: these are hours as reported, not adjusted for how sick or heavy-care this home’s residents are. CMS separately publishes a case-mix-adjusted view; we show the reported hours. A home caring for higher-acuity residents needs more hours to deliver the same care, so compare these figures against homes doing similar work, and read them next to the inspection record rather than alone.
Inspection trend
Deficiencies are fewer than at the previous inspection — improving. Fewer citations over time suggests a home is fixing problems; a rising count is a warning sign — though two surveys are a short record, and survey teams differ. These counts are from the standard annual health survey only; the full citation list below may also include findings from complaint investigations, so the two won’t always add up.
Inspection deficiencies
State health-inspection citations, most serious first. Each carries an F-code (the federal rule it cites, e.g. F-684 = quality of care) and a letter A–L marking how serious and how widespread the problem was — we translate that grid into the plain tiers shown here. Wording is the official federal description.
Each letter is a CMS scope-severity level; highlighted ones are where this home has citations. A–C = no harm found; D–F = potential for harm; G–I = actual harm; J–L = immediate jeopardy. Within each band the later letter is the more widespread finding (an isolated G is one resident; a widespread I is a pattern), so rightward and downward is worse.
66 citations, most serious first. The 15 most serious are shown; the remaining 51 are one tap away and print in full.
- Immediate jeopardy · L2023-12-11 · tag F0725 — failed to have enough nursing staff — widespreadProvide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide sufficient staffing to meet the needs of the residents. On [DATE] from approximately 8:17 P.M. until [DATE] at approximately 5:27 A.M., only one staff person, the Director of Nurses (DON), was present and working in the facility. The DON contacted the Acting Administrator (Administrator #1) and Administrator in Training (AIT) for assistance. The AIT called sister facilities for assistance with staffing. Administrator #1 and the AIT did not come into the facility. One of the facilities could not provide any staff, and the other two did not respond. The census on [DATE] was 50 residents. Thirty eight residents were designated as full code, two residents required total parenteral nutrition (TPN, the intravenous administration of nutrition outside of the gastrointestinal tract), two residents received tube feedings through a gastrostomy tube (g-tube, a tube inserted through the abdomen that brings nutrition directly to the stomach), two residents…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Immediate jeopardy · K2023-12-11 · tag F0678 — failed to provide CPR when needed — patternProvide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure five residents (Residents #9, #8, #7, #11 and #10) had a code status in their medical record and had a code status recorded in the code status book, which staff would refer to in the event their heart stopped. Residents #9 and #8, both alert and oriented residents, did not want Cardiopulmonary Resuscitation (CPR, an emergency procedure consisting of chest compressions often combined with artificial ventilation, or mouth to mouth in an effort to manually preserve intact brain function until further measures are taken to restore spontaneous blood circulation and breathing in a person who is in cardiac arrest) administered in the event of cardiac arrest, however staff said they would perform CPR on them in accordance with the facility's policy. Additionally, the facility failed to provide CPR qualified staff for 28, 12-hour shifts between [DATE] and [DATE]. The Staffing Coordinator did not know he/she was responsible to ensure at least one CPR…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Immediate jeopardy · Jcited before2023-12-11 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure residents receive treatment and care in accordance with professional standards of practice, for one resident (Resident #25) who received a kidney transplant, when staff failed to obtain labs and administer anti-rejection medication as ordered by the physician. The resident was admitted to the facility on [DATE] and taken to the emergency room by family on [DATE] when the resident's blood work taken on the date of discharge showed critical. The resident was admitted to the hospital on [DATE] and passed away on [DATE]. The facility also failed to administer medication to one resident as ordered by his/her physician who was diagnosed with depression (Resident #27). The facility also failed to complete wound treatment as ordered by the resident's physician (Resident #21). The sample size was 28. The census was 51. The Administrator was notified on [DATE] at 3:00 P.M. of an Immediate Jeopardy (IJ) which began on [DATE]. The IJ was removed on [DATE],…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · Hcited before2023-12-11 · tag F0697 — failed to manage pain — patternProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure scheduled pain medication was available and/or administered as ordered, failed to document the reason the residents missed doses and failed to document the measures they took to obtain the medication, for four of 28 sampled residents (Residents #6, #27, #21 and #1). Resident #6 experienced pain resulting in the resident crying out and rocking back and forth and calling family members crying. Resident #27 was unable to get out of bed because he/she was in so much pain he/she could not sit up in his/her wheelchair. Resident #21 described their pain as excruciating. The facility also failed to administer pain medications to Resident #1 prior to completing wound care. The resident described their pain as an eight out of ten, aching and steady to the areas where he/she had wounds. The census was 51. Review of the facility's Medication Reordering policy, revised 4/7/22, showed: -Policy: It is the policy of this facility to accurately and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Actual harm · G2023-12-11 · tag F0686 — failed to prevent and treat pressure sores (bedsores) — isolatedProvide appropriate pressure ulcer care and prevent new ulcers from developing.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure residents with pressure ulcers received necessary treatments and services to promote healthy healing by failing to follow orders for antibiotics for one resident (Resident #1). Additionally, the facility failed to complete wound treatments, failed to complete skin assessments upon admission, re-admission and weekly and failed to complete weekly wound assessments for two residents (Residents #1 and #26). The sample size was three. The census was 51. Review of the National Pressure Ulcer Advisory Panel (NPUAP), prevention and treatment of pressure ulcers: quick reference guide, Washington DC: National Pressure Ulcer Advisory Panel 2014 showed the following: -Assess the pressure ulcer initially and re-assess it at least weekly; -With each dressing change, observed the pressure ulcer for signs that indicate a change in treatments as required (e.g., Wound improvement, wound deterioration, more or less exudate, signs of infection, or…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-09-16 · tag F0684 — failed to provide proper treatment and quality of care — isolatedProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to follow the facility's policy and acceptable standards of practice when staff failed to accurately complete a post (after) fall observation report for 72 hours by not obtaining current vital signs for two residents sampled (Resident #1 and #3) and failed to complete post fall observations for 72 hours for one resident (Resident #2). The facility failed to notify the physician and emergency contact when one resident (Resident #1) had a fall. The facility failed to update the residents' care plans timely after falls for two residents (Resident #1 and #3) and failed to update the care plan for one resident (Resident #2). The facility failed to document Resident #2 had a fall in the nurse progress notes. The sample was 3. The census was 62.Review of the facility's Incident and Accident policy, revised 9/1/22, showed:-Policy: It is the policy of this facility for staff to report, investigate, and review any accidents or incidents that occur or allegedly…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-05-30 · tag F0679 — failed to provide activities — patternProvide activities to meet all resident's needs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide an ongoing program to support residents with Post-Traumatic Stress Disorder (PTSD) in their choice of activities to meet the interests and well-being for two residents when staff failed to provide one on one (1:1) visits for two residents who preferred to stay in their room and had a history of depression and PTSD (Resident #4 and Resident #25). The sample was 14. The census was 60. Review of the facility's Activity Policy, showed: -Activities may be conducted in different ways: One-to-One (1:1) Programs. -Special considerations will be made for developing meaningful activities for residents with dementia and/or special needs; residents who have withdrawn from previous activity interest/customary routines, and isolates self in room/bed most of the day. 1. Review of Resident #4's annual Minimum Data Set (MDS), a federally mandated assessment instrument completed by facility staff, dated 9/19/24, showed: -Moderately Impaired…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-05-30 · tag F0699 — patternProvide care or services that was trauma informed and/or culturally competent.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure residents who were trauma survivors received trauma-informed care in accordance with professional standards of practice, when the facility failed to clearly identify the resident's past trauma, identify triggers or individualized interventions to prevent traumatization or treat symptoms for (Resident #4), who had a diagnosis of Post-Traumatic Stress Disorder (PTSD, a mental health condition triggered by a terrifying event/either experiencing it or witnessing it; symptoms may include flashbacks, nightmares and severe anxiety, as well as uncontrollable thoughts about the event). On 4/10/25, 4/30/25 and 5/20/25 Resident #4 verbalized increase depression due to PTSD - family trauma. On 5/19/25, he/she expressed wanting to die. The facility failed to identify triggers and incorporate the knowledge about trauma into care plans, policies, procedures and practices to avoid re-traumatization. This resulted in the resident having increased…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-05-30 · tag F0741 — failed to have staff trained for behavioral health — patternEnsure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide staff with appropriate competencies and skill sets to provide nursing and related services to assure resident safety and attain the highest practicable physical, mental, and psychosocial well-being for residents with a diagnosis of Post Traumatic Stress Disorder (PTSD, a mental health condition that can develop after a person has experienced or witnessed a traumatic event). The facility identified seven residents with a diagnosis of PTSD. Two residents with a diagnosis of PTSD were sampled and issues were found with one (Resident #4). This deficient practice had the potential to affect all seven residents with PTSD identified by the facility. The sample was 14. The facility's census was 60. During an interview on 5/30/25 at 9:25 A.M., the Director of Nursing (DON) said the facility does not have a trauma informed care policy. During an interview on 5/30/25 at 11:58 A.M., Regional Nurse said confirmed the facility does have a trauma…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-05-30 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to maintain a clean and organized medication cart within the facility, for two out of two carts checked. Both medication carts had several concerns which failed to ensure proper storage and labels on medications on one certified medical technician (CMT) medication cart and one registered nurse (RN) medication cart. The census was 60. Review of the facility's Medication Storage Policy, dated 2021, showed: -It is the policy of this facility to ensure all medications housed on our premises will be stored in the pharmacy and/or medications rooms according to the manufacturers' recommendations and sufficient to ensure proper temperature, light, ventilation, moisture control, segregation, and security; -Unused medications: The pharmacy, and all medications rooms are routine inspected by the consultant pharmacist for discontinued, outdated, defective, or deteriorated medications with medications with worn, illegible, or missing labels. These medications are destroyed. 1. Observation of the 200 hall medication CMT cart…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2025-05-30 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility staff used the incorrect insulin pen during the administration (Residents #45 and #13). Staff failed to apply personal protective equipment (PPE, equipment worn to protect individuals from various hazards) in rooms identified as requiring enhanced barrier precautions (EBP) (Residents #33 and #32). In addition, staff failed to ensure appropriate hand hygiene and glove changes during perineal care (cleansing from the front of the hips, between the legs and buttocks, to the back of the hips) (Resident #21). The sample was 14. The census was 60. Review of the facility's infection prevention and control program, showed: -Policy: to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of communicable diseases and infections; -Explanation and guidelines: -Staff are responsible for following all policies and procedures; -All staff shall assume that all residents are potentially infected or colonized with an organism that could be transmitted during the course of providing…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2025-05-30 · tag F0883 — failed to offer flu and pneumonia vaccines — patternDevelop and implement policies and procedures for flu and pneumonia vaccinations.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to offer and vaccinate, as desired, eligible residents with the pneumococcal (pneumonia) and influenza (flu) vaccine for 4 out of 4 residents sampled for immunizations (Residents #40, #32, #21 and #44). The census was 60. Review of the facility's influenza vaccination policy, showed: -Policy: minimize the risk of acquiring, transmitting or experiencing complications for influenza by offering residents annual immunization against influenza; -Explanation and guidelines: -Influenza vaccinations will be routinely offered annually from October through March unless the vaccination is contraindicated or the immunization is refused; -Additionally, influenza vaccination will be offered to residents upon availability of the seasonal vaccine until influenza is no longer circulating in the facility's geographic area; -Following assessment for potential medical contraindication, influenza vaccinations may be administered in accordance with physician-approved standing…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2025-05-30 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to ensure appropriate perineal care (cleansing from the front of the hips, between the legs and buttocks, to the back of the hips) for one perineal care observation (Resident #21). The sample was 14. The census was 60. Review of the facility perineal care policy, showed: -Policy: provide perineal care to incontinent residents to promote cleanliness and comfort, prevent infection to the extent possible, and to prevent and assess for skin breakdown; -Policy explanation and compliance guidelines: -Use bath basin with warm water or disposable cleaning cloth method; -If bath basin is used, use perineal cleanser; -Perform hand hygiene and apply gloves; -Cleanse buttocks and in between the buttocks, front to back, use a separate washcloth or wipe; -Apply skin protectant as needed. Review of Resident #21's quarterly Minimum Data Set (MDS), a federally mandated assessment instrument, completed by facility staff, dated 4/3/25, showed: -Severe cognitive impairment; -Moderate staff assistance needed for toileting and…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-05-21 · tag F0759 — failed to keep medication error rate low — patternEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — the official record, unedited, may be distressing
See deficiency cited at event ID 4PUY12 This deficiency is uncorrected. For previous examples, refer to the statement of deficiencies dated 4/9/24. Based on observation, interview and record review, the facility failed to ensure a medication error rate of less than 5%. Out of 47 opportunities observed, 7 errors occurred resulting in a 14.89% error rate (Resident #1, #9, and #503). The census was 47.
- Potential for harm · Ecited before2024-04-09 · tag F0656 — failed to write and follow a full care plan — patternDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview, and record review, the facility failed to ensure resident care plans were comprehensive, person-centered and were developed based on the Minimum Data Set (MDS, a federally mandated assessment instrument completed by facility staff) care area assessment summary (CAAS), for four of 14 sampled residents (Residents #33, #23, #188, and #187). The census was 41. Review of the facility's Comprehensive Care Plans policy, dated 9/1/21, showed: -It is the policy of this facility to develop and implement a comprehensive, person-centered care plan for each resident, consistent with resident rights, that includes measurable objectives and timeframes to meet a resident's medical, nursing, and mental and psychosocial needs that are identified in the resident's comprehensive assessment; -The care planning process will include an assessment of the resident's strengths and needs and will incorporate the resident's personal and cultural preferences in developing goals of care. Services provided or…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
Show the remaining 51 citations
- Potential for harm · Ecited before2024-04-09 · tag F0684 — failed to provide proper treatment and quality of care — patternProvide appropriate treatment and care according to orders, resident’s preferences and goals.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to follow acceptable standards of practice for quality of care for two residents (Residents #337 and #20). Resident #337's peripherally inserted central catheter (PICC, a thin, flexible tube that is inserted into a vein in the upper arm and guided (threaded) into a large vein above the right side of the heart) line dressing had not been changed in accordance with the facility policy and physician orders. Staff had not documented Resident #20's skin assessment since February 2024. The resident had a wound to the left heel. The sample was 14. The census was 41. 1. Review of the facility's PICC/MIDLINE/central venous access device (CVAD) dressing change policy, dated 9/1/21, showed: It is the policy of this facility to change PICC, midline or CVAD dressing, weekly or if soiled, in a manner to decrease potential for infection and/or cross-contamination. Physician's orders will specify type of dressing and frequency of changes. Review of Resident #337's physician orders, showed: -Diagnoses included sepsis (a…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-04-09 · tag F0730 — patternObserve each nurse aide's job performance and give regular training.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure each nurse aide had no less than twelve hours of in-service education per year based on their individual performance review and calculated by their employment date rather than the calendar year, for 4 of 4 sampled Certified Nursing Assistants (CNAs) sampled. The facility identified four CNAs employed for more than a year. The census was 41. Review of the Facility Assessment Tool, updated 3/24/24, completed by the facility, showed: -Total number needed or average: 5-10 Nurse aides; -Staff training/education and competencies: Staff training/education is conducted by in-services; -1 on 1 training education packets with post-tests; -Clinical staff is monitored for 1 on 1 competencies for resident care, resident's rights, abuse prevention and reporting, person centered care, medication pass, transfers, perineal care, intravenous (lV) therapy, wound care, repositioning, restorative, trach care, gastrostomy (G-tube, feeding tube) care, behavioral interventions, physical assessment, documentation, dementia care, COVID-19…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-04-09 · tag F0755 — failed to provide safe pharmacy services — patternProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to establish a system of records of receipt and disposition of all controlled drugs in a sufficient detail to enable accurate reconciliation. The facility failed to ensure accuracy and monitoring for controlled substances for 2 of 2 narcotic count books reviewed. The census was 41. Review of the facility's Controlled Substance Administration & Accountability policy, dated 9/1/21, showed: -It is the policy of this facility to promote safe, high quality patient care, compliant with state and federal regulations regarding monitoring the use of controlled substances. The facility will have safeguards in place in order to prevent loss, diversion, or accidental exposure; -Policy Explanation and Compliance Guidelines: Inventory Verification: For areas without automated dispensing systems, two licensed nurse or per state regulation account for all controlled substances and access keys at the end of each shift. Review of the facility's Narcotics Book #1 and Narcotics Book #2, reviewed on 4/5/24 at 6:22 A.M., showed: -The sheet…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-04-09 · tag F0759 — failed to keep medication error rate low — patternEnsure medication error rates are not 5 percent or greater.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to ensure a medication error rate of less than 5%. Out of 38 opportunities observed, 11 errors occurred resulting in a 28.94% error rate (Residents #27, #6 and #28). The census was 41. Review of the facility's Medical Provider Orders policy, dated 9/1/21, showed: -This facility shall use uniform guidelines for the ordering and following of medical provider orders; -Medications and/or treatments should be administered only upon the signed order of a person lawfully authorized to prescribe; -Staff should follow all valid medical provider orders timely unless there is an emergency which would temporarily delay the implementation of the order. Review of the facility's Medication Administration policy, dated 9/1/21, showed: -Medications are administered by licensed nurses, or other staff who are legally authorized to do so in the state, as ordered by the physician and in accordance with professional standards of practice, in a manner to prevent contamination or infection; -Obtain and record vital signs, when…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-04-09 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to ensure medications are stored in accordance with currently accepted professional principles when the medication room refrigerator temperature was out of range and staff were not checking the temperature per policy, medications were not labeled with resident names, medication carts were left unlocked and not supervised, and schedule II medications were not stored behind two locks for one of one medication room and three of three medication carts reviewed. The facility had one medication room and four medication carts. The census was 41. Review of the facility's Medication Storage policy, dated 9/1/21, showed: -It is the policy of this facility to ensure all medications housed on our premises will be stored in the pharmacy and/or medication rooms according to the manufacturer's recommendations and sufficient to ensure proper sanitation, temperature, light, ventilation, moisture control, segregation, and security; -All drugs and biologicals will be stored in locked compartments; -Only authorized personnel will…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-04-09 · tag F0800 — patternProvide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide each resident with a variety of food, in an appropriate quantity, to meet the needs for 2 of 14 sampled residents (Residents #9 and #19). The facility also failed to have enough food to provide for residents who asked for seconds and failed to provide an alternate upon request. The facility also failed to ensure residents had access to a menu prior to meal service. The census was 41. Review of the facility's Nursing Home Residents' Rights, provided upon admission to the residents showed: -Right to a dignified existence: -Be treated with consideration, respect, and dignity, recognizing each resident's individuality; -Quality of life is maintained or improved; -Exercise rights without interference, coercion, discrimination, or reprisal; -Right to self-determination: -Choice of activities, schedules, health care, and providers; -Reasonable accommodation of needs. Review of the facility's Menu Alternates policy, revised 5/31/21,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-04-09 · tag F0812 — failed to store, cook, and serve food safely — patternProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility dietary staff failed to follow proper hand hygiene while preparing food for the steam table when staff did not remove his/her gloves after he/she touched/rubbed/adjusted his/her clothing, touched their face mask, and the inside of the kitchen door frame using both gloved hands, and wiped off counter tops with a stained wet dish rag. Additionally, the facility dietary staff failed to maintain cold fruit at a temperature of 41 degrees Fahrenheit (F) or less on two separate days of observation, to prevent foodborne illness, prior to it being served to the residents in the facility. The sample size was 14. The census was 41. Review of the facility's Hand Hygiene Policy, dated 9/1/21, showed: -Policy: All staff will perform proper hand hygiene procedures to prevent the spread of infection to other personnel, residents, and visitors. This applies to all staff working in all locations within the facility; -Hand hygiene: is a general term for cleaning your hands by handwashing with soap and water or the use of an antiseptic…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2024-04-09 · tag F0880 — failed to prevent and control infections — patternProvide and implement an infection prevention and control program.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to follow acceptable standards of practice for infection prevention and control when staff hung medication through a single lumen (internal channel) peripherally inserted central catheter (PICC, intravenous (IV) access site) without cleaning the cap of the lumen, for one resident (Resident #337). Staff failed to ensure proper placement of indwelling urinary catheter (tube inserted into the bladder to drain urine) drainage bags when the bags lay directly on the floor and a catheter bag was not positioned to prevent reflux of urine. The facility identified four residents as having indwelling urinary catheters. Of those four, three were included in the sample and issues were identified with two (Residents #337 and #18). Staff failed to change gloves and sanitize their hands in accordance with the facility's policy and acceptable standards of practice. for one of three observations of personal care (Resident #23). In addition, staff failed to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2024-04-09 · tag F0881 — failed to use antibiotics responsibly — patternImplement a program that monitors antibiotic use.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to follow their antibiotic stewardship policy by failing to collect data regarding residents' antibiotic treatments and reviewing and documenting that data on the facility approved antibiotic surveillance tracking form. This deficient practice had the potential to affect all residents receiving antibiotics. The census was 41. On 4/9/24 at 2:10 P.M., the facility's Antibiotic Stewardship policy was requested from the Director of Nursing (DON) who is the facility's Infection Preventionist. The policy was never provided. Review of the facility's Infection Prevention and Control Program policy, revised 9/1/23, included the following: Antibiotic Stewardship: Policy: This facility has established and maintains an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections; Antibiotic Stewardship: -An antibiotic stewardship program will be implemented as part of the overall infection prevention…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-04-09 · tag F0554 — isolatedAllow residents to self-administer drugs if determined clinically appropriate.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to ensure residents allowed to self-administer medications had been assessed by the interdisciplinary team to ensure the residents were knowledgeable and safe to self-administer medications and ensure there was a physician order for medication self-administration for two residents observed with medications left at the bedside (Residents #4 and #7). The census was 41. Review of the facility's undated Self-Administration of Medications policy, showed: -To maintain the residents' high level of independence, residents who desire to self-administer medications are permitted to do so if they facility's interdisciplinary team has determined that the practice would be safe for the resident and other residents of the facility and there is a prescriber's order to self-administer; -If the resident desires to self-administer medications, an assessment is conducted by the interdisciplinary team of the resident's cognitive, physical, and visual abilities to carryout this responsibility during the care planning process; -For…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-04-09 · tag F0641 — isolatedEnsure each resident receives an accurate assessment.
What the surveyor found here — the official record, unedited, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure the resident assessment was accurately coded for one of three closed resident records reviewed for accuracy of resident assessments (Resident #35). The census was 41. Review of Resident #35's medical record, showed: -discharged [DATE]; -A nursing note, dated 3/18/24 at 6:57 A.M., non-emergent transport was called to arrange transportation to the hospital. Review of the resident's discharge MDS, dated [DATE], showed: -admitted [DATE]; -discharged [DATE]; -Discharge status: Inpatient Rehabilitation Facility (IRF, free standing facility or unit). During an interview on 4/5/24 at 1:41 P.M., the MDS Coordinator said she was aware that the resident was sent to the hospital and she anticipated a return. She did select the incorrect coding for the resident's discharge.
- Potential for harm · D2024-04-09 · tag F0690 — failed to manage incontinence, catheters, and urinary infections — isolatedProvide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to ensure a resident who is incontinent of bowel and bladder received appropriate treatment and services after an incontinent episode. One resident was left by a staff member in the middle of providing personal care. The resident was left saturated with urine (Resident #23). Later that morning, the same resident had an incontinent bladder and bowel episode. The resident requested personal care and a staff member told the resident to wait until after lunch service to have personal care provided. The resident waited over 30 minutes for the second time that morning while soiled. The resident had stool stuck to his/her skin as a result, as well as a reddened area to his/her buttocks. The staff did not apply cream to the area after staff provided personal care. The sample size was 14. The census was 41. Review of Resident #23's admission Minimum Data Set (MDS), a federally mandated assessment instrument completed by facility staff, dated 3/13/24, showed: -Cognitively intact; -Indwelling urinary catheter (a sterile tube inserted into…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2024-04-09 · tag F0697 — failed to manage pain — isolatedProvide safe, appropriate pain management for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to ensure pain management is provided to residents who require such services when staff failed to inform the nurse one resident experienced symptoms of pain. The resident was admitted to the facility with a femur (bone that goes from the hip to the knee) fracture that required surgical repair and a cervical spinal cord compression. The resident also wore a cervical collar (c-collar, a medical device used to support and immobilize a person's neck) related to the spinal cord compression. The resident did not receive pain medication for over two hours after requesting pain medication (Resident #23). The sample size was 14. The census was 41. Review of the facility's Pain Management policy, revised 9/1/21, showed: -Policy: The facility must ensure that pain management is provided to residents who require such services, consistent with professional standards of practice, the comprehensive person-centered care plan, and the residents' goals and preferences. -Policy Explanation and Compliance Guidelines: The facility…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-04-09 · tag F0740 — failed to provide behavioral / mental-health care — isolatedEnsure each resident must receive and the facility must provide necessary behavioral health care and services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide necessary behavioral health care services for a resident's psychosocial well-being when staff did not address a suspected eating disorder after it was reported the resident was binge eating and vomiting (Resident #13). In addition, staff comments addressing the suspected eating disorder were not only denied by the resident, but left the resident self-conscious about what he/she ate and whom he/she ate in front of. The sample was 14. The census was 41. Review of the facility's Behavior Management policy, revised 9/1/22, showed: -Residents who exhibit behavioral concerns may require a behavior management care plan to ensure they are receiving appropriate services and interventions to meet their needs. The interdisciplinary team, including the family member, should develop a behavioral plan for each resident with identified behaviors through the RAI process; -A behavior management plan can include a schedule of daily life events,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-04-09 · tag F0760 — failed to prevent significant medication errors — isolatedEnsure that residents are free from significant medication errors.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview, and record review, the facility failed to ensure residents were free from significant medication errors when one resident was administered the wrong dose of insulin and one resident had an for a medication patch to be applied for longer than recommended per acceptable standards of practice (Residents #27 and #6). The census was 41. Review of the facility's Medical Provider Orders policy, dated 9/1/21, showed: -This facility shall use uniform guidelines for the ordering and following of medical provider orders; -Medications and/or treatments should be administered only upon the signed order of a person lawfully authorized to prescribe; -Staff should follow all valid medical provider orders timely unless there is an emergency which would temporarily delay the implementation of the order. Review of the facility's Medication Administration policy, dated 9/1/21, showed: -Medications are administered by licensed nurses, or other staff who are legally authorized to do so in the state, as ordered by the physician and in accordance with professional standards…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-04-09 · tag F0776 — isolatedProvide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to obtain a timely Magnetic Resonance Imagine (MRI, diagnostic test that can create detailed images inside the body) and notify the physician when the MRI was delayed for one resident (Resident #18), who showed a lesion on his/her right humerus (upper arm). The facility also failed to obtain an appointment for a swallow test timely after concerns of him/her coughing during meals (Resident #19). The sample was 14. The census was 41. 1. Review of Resident #18's admission Minimum Data Set (MDS), a federally mandated assessment instrument completed by facility staff, dated 10/15/23, showed: -Severe cognitive impairment; -Diagnoses included heart failure, pneumonia, aphasia (language disorder), stroke, quadriplegia (paralysis of all four limbs) and seizure disorder; -Dependent with toileting hygiene; -Range of motion impairment to both sides of the upper and lower extremities; -Indwelling catheter. Review of the resident's care plan, in use during…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2024-04-09 · tag F0806 — failed to honor food preferences — isolatedEnsure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide appealing options of similar nutritive value to residents who choose not to eat food that was initially served or who requested a different meal choice, when alternate meals were not provided. This had the potential to affect all residents who could not eat or did not want what was being served (Residents #187, #8 and #29). The sample was 14. The census was 41. Review of the facility's Menu Alternates policy, revised 5/31/21, showed: -Policy: Nutritionally comparable menu items shall be available to accommodate resident food preferences; -Procedure: Alternate menu items are planned during the menu planning process for protein source, grains, fruits, and vegetables; -Alternate menu items may be included on the cycle menu and/or included with the always available menu; -A By request or Always available menu will be written and available in all resident service areas; -Various dining areas may have slightly different versions of the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2023-12-11 · tag F0727 — failed to provide required RN coverage — widespreadHave a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to use the services of a Registered Nurse (RN) for at least 8 consecutive hours a day, 7 days a week. The daily staffing posting was reviewed from 10/1/23 through 11/6/23 and no RN was scheduled for 18 out of 37 days. The census was 51. 1. Review of the facility's Facility Assessment Tool, last reviewed on 8/17/23, showed: -Number of residents licensed to provide care for: 66; -Average daily census: 35; -Number (enter average or range) of persons admitted : -Weekday: 1-3; -Weekend: 1-3; -Number (enter average or range) of persons discharged : -Weekday: 1-5; -Weekend: 1-3; -Acuity: -Special treatments and conditions: number/average or range of residents: -IV medications: 0; -Injections: 12; -TPN: not listed; -Tube feedings: not listed; -Assistance with activities of daily living (ADL): -Transfer: -Independent: 6; -Assist of 1-2 staff: 24; -Dependent: 5; -Toilet use: -Independent: 4; -Assist of 1-2 staff: 27; -Dependent: 4; -Staff type, included: -Administration (e.g., Administrator, Administrative Assistant, Staff Development,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2023-12-11 · tag F0809 — failed to serve meals on a reasonable schedule — widespreadEnsure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide a nourishing snack for all residents between dinner and breakfast. The sample size was 28. The census was 51. Review of the facility's Offering/Serving Bedtime Snacks policy, dated 11/17, showed: -It is the practice of the facility to offer and serve residents with a nourishing snack in accordance with their needs, preferences and requests at bedtime on a daily basis; -The nursing staff offers bedtime snacks to all residents in accordance with the resident's needs, preferences and requests on a daily basis; -All diabetic or special diet bedtime snacks are labeled and dated. Each label contains the resident's name and room number; -Dietary services staff delivers bedtime snacks to each nurse's station. The charge nurse is made aware of the delivery of the snacks; -Nursing staff delivers and serves snacks to residents within (specify time frame) from arrival to the unit; -Intake of bedtime snacks is documented in the medical record. 1. Review of…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · F2023-12-11 · tag F0835 — failed to run the facility competently — widespreadAdminister the facility in a manner that enables it to use its resources effectively and efficiently.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure the facility was administered in a manner that allowed residents to attain or maintain their highest practicable physical well-being. The Registered Nurse who was the Director of Nurses (DON) from 10/2/23 to 11/24/23 was not physically present in the facility. The administrator at the facility from 7/10/23 through 10/7/23 and from 10/31 through 11/9/23 failed to ensure the facility's maintenance needs were met in a timely manner, including replacement of sprinkler heads and repairs to the call light system damaged in June 2023. Administration failed to ensure sufficient nursing staff were on duty to provide care to residents, sufficient housekeeping staff and oversight of housekeeping services, and ensuring the dietary department had adequate supplies to meet menus and residents needs. This had the potential to affect all residents of the facility. The census was 51. 1. Review of the facility's sprinkler inspection records on…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-12-11 · tag F0584 — failed to keep a safe, clean, comfortable home — patternHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to maintain a homelike environment. Facility staff failed to sweep and mop residents' rooms and failed to empty trash cans. The shower room was littered with dirty linen, trash and used razors. The hallway floors were dirty and littered with trash. The census was 51. Review of the facility's Routine Cleaning and Disinfection policy, updated 7/19, showed: -It is the policy of the facility to ensure the provision of routine cleaning and disinfection in order to provide a safe, sanitary environment and to prevent the development and transmission of infections to the extent possible; -Routine cleaning and disinfection of frequently touched or visibly soiled surfaces will be performed in common areas, resident rooms and at time of discharge; *Cleaning considerations include, but are not limited to, the following: a. Dry cleaning procedures will be conducted before wet procedures; b. Clean from areas that are visibly clean and least likely to be…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-12-11 · tag F0585 — failed to handle grievances — patternHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to maintain an effective process for residents to voice grievances and failed to promptly make efforts to resolve grievances (Residents #6, #23 and #21). The facility failed to follow the policy by not making the information regarding how to file a grievance or a complaint visible and available to all residents residing in the facility (Residents #25 and #22). The facility also failed to maintain the results of grievances filed for a minimum of three years. The census was 51. Review of the facility's Nursing Home Residents' Rights form posted on the walls, throughout the facility, showed: -Residents of nursing homes have rights that are guaranteed by the federal Nursing Home Reform Law. The law requires nursing homes to promote and protect the rights of each resident and stressed individual dignity and self-determination. Many states include residents' rights in state law or regulation; -Right to raise grievances: -Present grievances without…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-12-11 · tag F0698 — failed to provide proper dialysis care — patternProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure residents had physician orders for dialysis (the clinical purification of blood as a substitute for the normal function of the kidney) and assessment/monitoring of dialysis access sites for three of three sampled residents (Residents #26, #21 and #5). In addition, the facility failed to maintain ongoing communication with dialysis centers for residents receiving dialysis treatment. The census was 51. Review of the facility's Hemodialysis policy, revised 2/23, showed: -Policy: The facility will provide the necessarily care and treatment, consistent with professional standards of practice, physician orders, the comprehensive person-centered care plan, and the resident's goals and preferences, to meet the special medical, nursing, mental, and psychosocial needs of residents receiving hemodialysis; -Purpose: The facility will assure that each resident receives care and services for the provision of hemodialysis consistent with…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2023-12-11 · tag F0800 — patternProvide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide each resident with a variety of food, in an appropriate quantity, to meet the needs for three of 26 sampled residents (Residents #5, #22 and #28). The facility also failed to have enough food to provide for residents who asked for seconds. The census was 51. 1. Review of Resident #5's quarterly Minimum Data Set (MDS), a federally mandated assessment instrument completed by facility staff, dated 9/25/23, showed: -Understood, understands, clear comprehension; -Cognitively intact. Observation and interview on 11/1/23 at 8:35 A.M., showed staff served the resident two boiled eggs, two pieces of toast with no butter or jelly and a glass of juice. The resident said he/she does not like boiled eggs. He/She is a diabetic and needs protein. They never serve him/her meat at breakfast. They do not give him/her jelly or butter for his/her toast. This is not enough food to fill him/her up and then he/she has to go to dialysis and is hungry all…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-12-11 · tag F0803 — failed to meet residents' dietary needs — patternEnsure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to utilize recipes approved by a Registered Dietician (RD) for the residents' dietary needs and preferences and failed to obtain RD approval to ensure the menu is of equal nutritive value after substituting food items on the menu. The sample size was 28. The census was 51. 1. Observation of the Menu Substitution Log, posted on the wall in the kitchen on 11/2/23 at 11:30 A.M., showed: -Date: 10/9 Meal: Lunch. Planned Menu Item: Vegetable Blend. Substitute Item: Broccoli. Reason for Sub: Out of Stock. Initials: Dietary Manager. RD initials: Left blank; -Date: 10/11 Meal: Lunch. Planned Menu Item: Carrots. Substitute Item: Spinach. Reason for Sub: Out of Stock. Initials: Cook. RD initials. Left blank; -Date: 10/12 Meal: Lunch. Planned Menu Item: Steamed Tomatoes. Substitute Item: Zucchini. Reason for Sub: Out of Stock. Initials: Cook. RD initials: Left blank; -Date: 10/18 Meal: Lunch. Planned Menu Item: Spinach. Substitute Item: [NAME] beans.…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2023-12-11 · tag F0919 — failed to provide a working call system — patternMake sure that a working call system is available in each resident's bathroom and bathing area.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure the call light system on the 300 hall was adequately equipped to allow residents to call for staff assistance through a communication system, which relayed the call directly to a staff member or to a centralized staff work area. The call light system on the 300 hall was disabled in [DATE] after being damaged by lightening. The room light indicators lit upon activation but the alarms did not sound. The room light indicators, located above the room doors, were not visible from the nurse's station. Three of eight sampled residents on the 300 hall were not provided with an alternative means to request staff assistance for care with their needs or in an emergency (Residents #26, #23 and #27). One resident complained of pain after after being left in his/her wheelchair for 25 hours when staff did not answer his/her call light (Resident #21). One resident complained staff did not respond to his/her call light/bell in a timely manner…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-12-11 · tag F0623 — isolatedProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide an appropriate discharge for one of three sampled residents who transferred to the hospital. Resident #15 was transported to the hospital for a psychiatric evaluation. The facility issued an emergency discharge notice to the resident the next day. An appeal was filed, however, the facility did not reevaluate the resident's status to determine if they were able to meet the residents needs after treatment, and refused to readmit him/her back to the facility pending the appeal hearing. The hearing notice for the resident was sent to the facility, however, he/she was no longer at the facility to receive it. The census was 51. Review of the facility's Transfer and Discharge policy, revised 3/3/22, showed: -It is the policy of this facility to permit each resident to remain in the facility, and not transfer or discharge the resident from the facility except in limited situations when the health and safety of the individual or other residents are…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2023-12-11 · tag F0677 — failed to help fully-dependent residents with daily care — isolatedProvide care and assistance to perform activities of daily living for any resident who is unable.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure two residents who required assistance with activities of daily living (ADLs) received showers in accordance with their needs and preferences (Residents #6, #16 and #21). The sample was 28. The census was 51. Review of the Resident Showers policy, dated 9/1/21, showed: -Policy: It is the practice of this facility to assist residents with bathing to maintain proper hygiene, stimulate circulation and help prevent skin issues as per current standards of practice; -Policy Explanation and Compliance Guideline: -Residents will be provided showers as per request or as per facility protocols and based upon resident safety; -Assist the resident to the shower room and bring all necessary supplies; -Assist the resident with showering as needed. Encourage the resident to participate as much as possible. Give help and verbal cues as needed. Review of the shower schedule days sheet on 11/2/23, showed: -Showers are to be completed by the end of the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Fcited before2022-08-05 · tag F0812 — failed to store, cook, and serve food safely — widespreadProcure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation and interview, the facility failed to serve food in accordance with professional standards for food service safety when staff staff failed to label and date opened/stored food and allow dishes to completely air dry. Furthermore, the facility failed to employ sufficient staff to ensure kitchen equipment remained clean, floors were free of dust, grease and grime, and walls, vents and ceilings remained free from dust and stains. Staff also failed to keep food stored off the floor during three of three days of observation. The census was 40. Review of the facility's Date Marking for Food Safety policy, dated 9/1/21, included: -Policy: The facility adheres to a date marking system to ensure the safety of ready-to-eat, time/temperature control for safety food; -Refrigerated, ready-to-eat, time/temperature control for safety food (i.e. perishable food) shall be held at a temperature of 41 degrees Fahrenheit or less for a maximum of 7 days; -The food shall be clearly marked to indicate the date or day by which the food shall be consumed or discarded; -The individual…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-08-05 · tag F0554 — patternAllow residents to self-administer drugs if determined clinically appropriate.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure residents could safely administer their own medications for four of 12 residents observed with medications left at bedside (Residents #7, #26, #132 and #134). The census was 40. Review of the facility's resident self-administration of medication policy, revised 4/7/22, showed: -Policy: It is the policy of this facility to support each resident's right to self-administer medication. A resident may only self-administer medications after the facility's interdisciplinary team has determined which medications may be self-administered safely; -When determining if self-administration is clinically appropriate for a resident, the interdisciplinary team should at a minimum consider the following: -The medications appropriate and safe for self-administration; -The resident's physical capacity to: swallow without difficulty, open medication bottles, and administer injections; -The resident's cognitive status, including their ability to…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-08-05 · tag F0561 — failed to honor residents' choices — patternHonor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to facilitate resident self-determination through support of resident choice and ensure the resident has a right to make choices about aspects of his or her life in the facility that are significant to the resident. The facility implemented a policy that removed the resident choice for communal dining in the main dining room, requiring residents to eat in their room. In addition, the facility removed a drink cart from use due to staff failure to place lids back on the drinks, which prevent residents from making choices about what to drink at the time of meal service. Residents were required to choose their drinks for the day in the morning and staff said if residents said they wanted something else to drink, they did not always go back to the kitchen to get the residents choice of drinks. For two residents (Residents #3 and #5). The census was 40. 1. Review of the facility's Statement of Resident Rights, provided to residents upon admission,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-08-05 · tag F0623 — patternProvide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure that before the facility transfers or discharges a resident, they notified the resident and the resident's representative of the transfer or discharge and the reasons for the move in writing, ensure the notice of transfer or discharge was made by the facility at least 30 days before the resident is transferred or discharged , and that the discharge or transfer notice included the reason for transfer or discharge, effective date, location in which the resident will be discharged , and residents right to appeal for three of five residents investigated for discharge (Residents #39, #49 and #183). The facility said for residents discontinuing skilled services, the facility did not issue a discharge notice, just the notice that skilled services was ending. The census was 40. Review of the facility's Transfer and Discharge policy, revised 3/3/22, showed: -It is the policy of this facility to permit each resident to remain in the facility, and not…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-08-05 · tag F0625 — patternNotify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to inform the resident and family or legal representative of their bed hold policy at the time of transfer to the hospital for four of 12 sampled residents who were recently transferred to a hospital for various medical reasons (Residents #37, #182, #1 and #18). The census was 40. Review of the facility's bed hold notice upon transfer policy, dated 9/1/21, showed: -Policy: At the time of transfer for hospitalization or therapeutic leave, the facility will provide to the resident and/or resident representative written notice which specifies the duration of the bed-hold policy and addresses information explaining the return of the resident to the next available bed; -Bed hold: the holding or reserving a resident's bed while the resident is absent from the facility for therapeutic leave or hospitalization; -Bed Hold Notice Upon Transfer: Before a resident is transferred to the hospital or goes on therapeutic leave, the facility will provide the resident…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-08-05 · tag F0679 — failed to provide activities — patternProvide activities to meet all resident's needs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to provide an ongoing activity program based on the residents' assessment, to support residents in their choice of activities and to meet the needs of the residents. The facility failed to have organized activities on the evenings and weekends and failed to have group activities outside of the resident's rooms or halls. The resident counsel representatives reported activities to be insufficient and childlike. In addition, residents interviewed reported concerns with the activity program, for three of four resident's investigated for activities (Residents #14, #2 and #132). The census was 40. 1. Review of the facility's Statement of Resident Rights, provided to residents upon admission, showed: -Under federal and state laws, you have the following rights and responsibilities. We will not engage in interference, coercion, discrimination, or reprisal when you exercise your rights and responsibilities. We will inform you of your rights during…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-08-05 · tag F0755 — failed to provide safe pharmacy services — patternProvide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to establish a system of record keeping for all controlled drugs with sufficient detail to enable an accurate reconciliation for three out of six medication carts reviewed. This had the potential to affect all residents with controlled substance orders. The census was 40. Review of the facility's Controlled Substance Administration and Accountability policy, revised 4/7/22, showed: -It is the policy of this facility to promote safe, high quality patient care, compliant with state and federal regulations regarding monitoring the use of controlled substances. The facility will have safeguards in place to prevent loss, diversion or accidental exposure; -Storage and Security: Areas without automated dispensing systems utilize a substantially-constructed storage unit with two locks and a paper system for 24-hour recording of controlled substance use. 1. Observation on 8/1/22 at 7:49 A.M., of the 100/300 cart, the 201-211 cart, and the 212- 220 cart, Controlled Substance Shift Change Records, dated August 2022, showed an entry…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · E2022-08-05 · tag F0758 — failed to limit and justify psychotropic drugs — patternImplement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure as needed (PRN) orders for psychotropic drugs are limited to 14 days and failed to ensure residents who receive psychotropic medications have a related diagnosis documented in the medical record. Five residents were selected for medication regimen review and problems were found with four of the five residents (Residents #9, #28, #26 and #1). The census was 40. Review of the facility's Use of Psychotropic Medication policy, dated 9/1/21, included: -Residents are not given psychotropic drugs unless the medication is necessary to treat a specific condition, as diagnosed and documented in the clinical record, and the medication is beneficial to the resident, as demonstrated by monitoring and documentation of the resident's response to the medication(s); -A psychotropic drug is any drug that affects brain activities associated with mental processes and behavior. Psychotropic drugs include, but are not limited to the following categories:…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Ecited before2022-08-05 · tag F0761 — failed to label and store drugs safely — patternEnsure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to ensure drugs and biologicals are labeled in accordance with currently accepted practices. The facility also failed to discard expired dressings. These practices affected four of six medication carts reviewed. The census was 40. Review of the facility's mediation storage policy, revised [DATE], showed: -It is policy of this facility to ensure all mediations housed on our premises will be stored in the pharmacy and/or mediation rooms according to the manufacturer's recommendations and sufficient to ensure proper sanitation, temperature, light, ventilations, moisture control, segregation and security; -The pharmacy and all medication rooms are routinely inspected by the consultant pharmacist for discontinued, outdated, defective, or deteriorated medications with worn, illegible, or missing label. These medications are destroyed. Review of the manufacturer's directions for Dorzalamide (eye medication to treat glaucoma, an eye disease that can…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-08-05 · tag F0567 — failed to protect residents' money held by the home — isolatedHonor the resident's right to manage his or her financial affairs.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to provide and make available personal funds on an ongoing basis for all residents for which the facility held funds. The census was 40. Review of the facility's Statement of Resident Rights, provided to residents upon admission, showed: -Under federal and state laws, you have the following rights and responsibilities. We will not engage in interference, coercion, discrimination, ore reprisal when you exercise your rights and responsibilities. We will inform you of your rights during your stay in our facility, and we will notify you of any changes made to these rights; -You have the right to exercise your rights as a resident of the facility and as a citizen or resident of the United States; -You have the right to manage your financial affairs. During a resident group interview on 8/2/22 at 1:52 P.M., three residents who represent the resident council, said they cannot access their money on the weekend or when the person responsible for providing the money is off. Sometimes, during the week, residents are told they cannot…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-08-05 · tag F0584 — failed to keep a safe, clean, comfortable home — isolatedHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to exercise reasonable care for the protection of the resident's property from loss or theft for three of five residents investigated for discharge and personal property (Residents #39, #400 and #40). The census was 40. 1. Review of the facility's Statement of Resident Rights, provided to residents upon admission, showed: -Under federal and state laws, you have the following rights and responsibilities. We will not engage in interference, coercion, discrimination, or reprisal when you exercise your rights and responsibilities. We will inform you of your rights during your stay in our facility, and we will notify you of any changes made to these rights; -You have the right to exercise your rights as a resident of the facility and as a citizen or resident of the United States; -You have the right to retain and use personal possessions. During an interview on 8/4/22 at approximately 1:30 P.M., Certified Nursing Assistant (CNA) D said on admission, there is…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-08-05 · tag F0585 — failed to handle grievances — isolatedHonor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to provide the name and contact information in their grievance policy, and failed to follow the policy by not making the information on how to file a grievance or complaint visible and available to all residents residing in the facility. The facility also failed to maintain the results of grievances filed for a minimum of 3 years by not being able to provide requested grievance logs for May and June 2021. The census was 40. 1. Review of the facility's Resident and Family Grievances policy, dated 9/1/21, showed: -It is the policy of this facility to support each resident's and family member's right to voice grievances without discrimination, reprisal or fear of discrimination or reprisal; -Prompt efforts to resolve include facility acknowledgment of a complaint/grievance and actively working toward resolution of that complaint/grievance; -Policy Explanation and Compliance Guidelines: -(Name and Title) has been designated as the Grievance Official and can be reached at (list contact information); -The Grievance Official is…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-08-05 · tag F0622 — isolatedNot transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to provide an appropriate discharge plan for one of two sampled residents who transferred to the hospital (Resident #49). Resident #49 was transported to the hospital and the facility refused to readmit him/her back to the facility. The census was 40. Review of the facility's Transfer and Discharge policy, revised 3/3/22, showed: -It is the policy of this facility to permit each resident to remain in the facility, and not transfer or discharge the resident from the facility except in limited situations when the health and safety of the individual or other residents are endangered. Notice of transfer of discharge at the time of discharge, shall be provided to the resident and/or resident representative in a manner they understand. The notice should contain required information and documentation of transfer in the medical record; -Transfer: Refers to the movement of a resident from a bed in one certified facility to a bed in another certified facility when…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-08-05 · tag F0656 — failed to write and follow a full care plan — isolatedDevelop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on observation, interview and record review, the facility failed to develop a comprehensive care plan to address the use of a urinary catheter for one resident (Resident #132) and the nutritional needs of one resident (Resident #1). The facility also failed to update the care plan once the use of a urinary catheter was no longer in use for a third resident (Resident #22). The census was 40. Review of the facility's Comprehensive Care Plans policy, revised 6/2/22, showed: It is the policy of this facility to develop and implement a comprehensive person-centered care plan for each resident, consistent with resident rights, professional standards of practice, medical provider orders, and resident's goals and preferences, that includes measurable objectives and timeframes to meet a resident's special medical, nursing, mental, and psychosocial needs that are identified in the resident's comprehensive assessment; Definitions: Person-centered care means to focus on the resident as the locus of control and support…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-08-05 · tag F0658 — failed to meet professional standards of care — isolatedEnsure services provided by the nursing facility meet professional standards of quality.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to follow their policy when staff failed to perform post fall assessments and neurological assessments 72 hours following a resident's unwitnessed fall (Residents #22, #182 and #34). The facility also failed to call the physician when Resident #183's blood sugars were high. The sample was 12. The census was 40. Review of the facility's fall prevention program policy, undated, showed: -Each resident will be assessed for fall risk and will receive care and services in accordance with their individualized level of risk to minimize the likelihood of fall. -Definitions: -A fall is an event in which an individual unintentionally comes to rest on the ground, floor, or other level, but not as result of an overwhelming external force (resident pushes another resident). The event may be witnessed, reported, or presumed when a resident is found on the floor ground, and can occur anywhere. -A near miss which is also considered a fall, is when a resident would have…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-08-05 · tag F0660 — isolatedPlan the resident's discharge to meet the resident's goals and needs.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed ensure a safe resident discharge to the community by failing to ensure a discharge planning process was in place which addressed each resident's discharge goals and needs, including caregiver support and referrals to local contact agencies, as appropriate. One resident with an order to discharge home with home health was discharged without the proper planning or assessment and without home health set up as ordered. The facility failed to provide the required 30 day notice to ensure the resident had time to appeal the decision. When the resident was discharged , staff failed to assist the resident to their car or ensure clear discharge directions were provided. When the resident arrived home, he/she had to crawl into the house and could not access a bed due to the failed discharge process. This resulted in the resident having to sleep in a chair and borrow medical equipment from a neighbor until the spouse could locate a long-term care facility for the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-08-05 · tag F0661 — isolatedEnsure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
What the surveyor found here — an excerpt from the official record, may be distressing
NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY Based on interview and record review, the facility failed to ensure when the facility anticipates discharge, a resident must have a discharge summary that includes reconciliation of all pre-discharge medications with the post-discharge medications and a post-discharge plan of care that is developed with the participation of the resident and/or representative for one of five residents investigated for discharge (Resident #39). The census was 40. Review of the facility's Transfer and Discharge policy, revised 3/3/22, showed: -It is the policy of this facility to permit each resident to remain in the facility, and not transfer or discharge the resident from the facility except in limited situations when the health and safety of the individual or other residents are endangered. Notice of transfer of discharge at the time of discharge, shall be provided to the resident and/or resident representative in a manner they understand. The notice should contain required information and documentation of transfer in the…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-08-05 · tag F0692 — failed to prevent malnutrition and dehydration — isolatedProvide enough food/fluids to maintain a resident's health.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to implement and follow the fluid restriction and diet restriction ordered by the registered dietician (RD) for one resident (Resident #1). The facility also failed to implement interventions as recommended by the registered dietician. The sample was 12. The census was 40. Review of Resident #1's admission Minimum Data Set, (MDS) a federally mandated assessment instrument completed by facility staff, dated 7/23/22, showed: -Cognitively intact; -Required supervision with eating; -Care area assessment tool triggered for nutritional status; -Diagnoses include anemia (the blood doesn't have enough healthy red blood cells), end stage renal disease (ESRD), diabetes, arthritis and depression. Review of the RD progress note, dated 7/28/22 at 10:22 A.M., showed: -Diet Order: Regular/Diabetic precautions; -Height: 64 inches, Weight: 171 pounds (lbs); -Rapid weight reduction (losing body water during a short period, RWR) 108 lbs-132 lbs; -Adjusted body weight (ABW) 65 kilograms (kg, 143 lbs); -Obese; -Estimated needs are 78…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · Dcited before2022-08-05 · tag F0698 — failed to provide proper dialysis care — isolatedProvide safe, appropriate dialysis care/services for a resident who requires such services.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to follow their policy by not completing pre and post dialysis assessments for 1 out of 1 sampled dialysis resident (Resident #1). The census was 40. Review of the facility's hemodialysis policy, revised 3/3/22, included: -This facility will provide the necessary care and treatment, consistent with professional standards of practice, medical provider orders, the comprehensive person-centered care plan, and the resident's goals and preferences, to meet the special medical, nursing, mental, and psychosocial needs of residents receiving hemodialysis; -The facility will assure that each resident receives care and services for the provision of hemodialysis and/or peritoneal dialysis consistent with professional standards of practice. This will include: -The ongoing assessment of the resident's condition and monitoring for complications before and after dialysis treatments received at a certified dialysis facility; -Ongoing assessment and oversight of the resident before, during and after dialysis treatments, including…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-08-05 · tag F0756 — failed to review each resident's drug regimen — isolatedEnsure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to ensure the monthly drug regimen review (DRR) recommendations were followed timely. The requirements associated with the medication regimen review (MRR) apply to all residents, whether short or long stay. The facility failed to complete the timelines and responsibilities for the MMR by the consultant pharmacist when they failed to address MRR irregularities for two of five residents investigated for the MMR (Residents #7 and #9).The facility census was 40. Review of the facility's MMR policy, dated 9/1/22, showed: -The drug regimen of each resident is reviewed at least once a month by a licensed pharmacist and includes a review of the resident's medical chart; -Thorough evaluation of the medication regimen of a resident; the requirements associated with the MRR apply to all residents, whether short or long stay; the facility shall provide the licensed pharmacist access to answers to the previous month's pharmacy recommendations; the pharmacist shall document either manually or electronically, that each medication regimen…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- Potential for harm · D2022-08-05 · tag F0925 — failed to control pests — isolatedMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to maintain an effective pest control program to prevent flies in the kitchen, where resident food was prepared and served. The census was 40. Review of the facility's Pest Control Program, last revised on 5/4/22, showed it is the policy of this facility to maintain an effective pest control program that eradicates and contains common household pests and rodents. Observations of the kitchen, showed: -On 8/2/22 at 11: 05 A.M., several flies flew around the steam table while food was left uncovered; -On 8/2/22 at 2:33 P.M., several flies observed in the dishwasher area near the pot sinks and on the walls while staff ran the dishwasher; -On 8/2/22 at 2:36 P.M., food on the hot cart left open while several flies flew over and and around the food; -On 8/3/22 at 10:18 A.M., several flies observed flying around the food preparation area. During an interview on 8/3/22 at 1:06 P.M., Dietary Aide I said there are always flies in the kitchen. They have not been as bad as usual. During an interview on 8/3/22 at 10:59 A.M.,…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2022-08-05 · tag F0575 — widespreadPost a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on observation, interview and record review, the facility failed to post all pertinent State agencies and advocacy groups such as adult protective services and a statement that the resident may file a complaint with the State Survey Agency concerning any suspected violation of state or federal nursing facility regulation, including but not limited to resident abuse, neglect, exploitation, and misappropriation of resident property in a form and manner accessible and understandable to residents. The census was 40. Review of the facility's Statement of Resident Rights, provided to residents upon admission, showed: -Under federal and state laws, you have the following rights and responsibilities. We will not engage in interference, coercion, discrimination, or reprisal when you exercise your rights and responsibilities. We will inform you of your rights during your stay in our facility, and we will notify you of any changes made to these rights; -You have the right to exercise your rights as a resident of the facility and as a citizen or resident of the United States; -You have…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
- No harm found · C2022-08-05 · tag F0582 — widespreadGive residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
What the surveyor found here — an excerpt from the official record, may be distressing
Based on interview and record review, the facility failed to provide a Skilled Nursing Facility Advance Beneficiary Notice (SNFABN - form CMS-10055) or a denial letter at the initiation, reduction, or termination of Medicare Part A benefits for two out of two sampled residents who remained in the facility upon discharge from Medicare Part A services (Residents #10 and #23). The facility census was 40. Record review of the Centers for Medicare and Medicaid Services Survey and Certification memo (S&C -09-20), dated 1/9/09, showed the following: -The Notice of Medicare Provider Non-Coverage (NOMNC - form CMS-10123) is issued when all covered Medicare services end for coverage reasons; -If the skilled nursing facility (SNF) believes on admission or during a resident's stay that Medicare will not pay for skilled nursing or specialized rehabilitative services and the provider believes that an otherwise covered item or service may be denied as not reasonable or necessary, the facility must inform the resident or his/her legal representative in writing why these specific services may not be…
This is the beginning of the surveyor’s statement, cut to keep the page readable — the full 2567 continues past this point and often ends with the findings that matter most, such as whether an immediate jeopardy was removed before the surveyors left. The complete statement of deficiencies is a public record: request it from your state survey agency, or ask the home for its 2567 and plan of correction — it must make them available to residents and families.
“Cited before” means this same F-tag appears on at least one other survey date in the record we hold — counting complaint investigations as well as standard surveys, with no time limit. It is our own read of the data, not CMS’s: CMS uses repeat deficiency as a formal term tied to consecutive standard surveys, and that is a narrower test than this one. A tag marked here may or may not meet it.
- Long-Term Care Ombudsman — a free, confidential advocate for the resident. They act only with the resident’s consent and work to resolve the problem. Find yours at theconsumervoice.org/get_help.
- Adult Protective Services — the state agency that investigates suspected abuse, neglect, or exploitation of a vulnerable adult. Not sure of your state’s APS number? The federal Eldercare Locator will route you: 1-800-677-1116 or eldercare.acl.gov.
- State survey agency — the regulator that licenses and inspects the home. Every state has an official nursing-home complaint line and most take complaints online; the Ombudsman or Eldercare Locator can connect you.
Fines & penalties
$275,739 in federal fines across 1 penalty. 2 Medicare payment denials on record.
- $275,739 — penalty dated 2023-12-11
- Medicare payment denial — starting 2024-06-21 for 4 days
- Medicare payment denial — starting 2024-01-12 for 17 days
Dates are the dates CMS records the penalty, not the date of the conduct behind it. CMS publishes penalties on a rolling window, so this is what is currently on the public file — not the home’s lifetime history, and an older fine may attach to a problem that has since been corrected. The amounts are as imposed: the CMS file does not record whether a penalty was appealed, reduced, or paid, so we don’t say. Ask the home what each one was for and what changed since.
Part of a chain
This home belongs to VERTICAL HEALTH SERVICES — 15 facilities. Here is how its ratings compare with the chain’s average across all its homes: See the whole chain — ratings, flags, fines and finances →
| Rating | This home | Chain avg | |
|---|---|---|---|
| Overall | 1 of 5 | 1.9 | -0.9 vs chain |
| Health inspection | 1 of 5 | 2.3 | -1.3 vs chain |
| Staffing | 1 of 5 | 1.7 | -0.7 vs chain |
| Quality measures | 3 of 5 | 3.3 | -0.3 vs chain |
The other 14 homes this chain runs (chain average 1.9★, per CMS)
A home rated well below its chain’s average can signal local problems; a chain with a low average across the board is a bigger pattern worth researching. CMS chain data under-reports private-equity and REIT ownership, so treat this as a floor, not the full picture.
Who owns this facility
| Owner / manager | Type | Role | Since |
|---|---|---|---|
| VHS MO OPCO HOLDINGS LLC | Organization | DIRECT OWNERSHIP INTEREST | since 06/01/2023 |
| MILLER, WILLIAM | Individual | INDIRECT OWNERSHIP INTEREST; OPERATIONAL/MANAGERIAL CONTROL | since 06/01/2023 |
| CHARIC DR CONSULTING LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 03/14/2025 |
| MAYLACK, ELIZABETH | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 04/07/2025 |
| RESCH, JACOB | Individual | OPERATIONAL/MANAGERIAL CONTROL; ADP OF THE SNF | since 01/02/2024 |
CMS files one row per role, so the 9 rows in the source record cover these 5 parties — each is shown once here with every role it holds. Nothing is omitted. The source lists no ownership percentage for any of them — PECOS records a share only for equity interests, not for board or management roles.
2 organizational owners listed — a facility can be part of a larger chain. CMS ownership data is known to under-report private-equity and REIT ties; treat as a starting point.
Follow the money — this home’s finances
Where a nursing home’s revenue comes from and where it goes — including money paid to companies under the same ownership. Most consumer sites never show this; we reproduce it straight from the Medicare cost report.
This home reported $225K paid to related parties (affiliated landlords or management companies) in its most recent cost report. A reported operating loss is common in this industry and is not by itself a sign of trouble — but paired with large related-party payments it can mean profit is being taken elsewhere in the ownership structure.
Source: CMS Healthcare Provider Cost Reporting Information System (HCRIS), Medicare cost report Form CMS-2540 · fiscal year 2023. Facilities self-file these reports; figures are unaudited and a year or two behind. A home with no Medicare cost report on file shows no figures here.
Cost & finances
Straight from this home’s Medicare cost report (CMS, FY2023). These are its operating economics — what it costs to run per resident-day and what it collects on average across Medicare, Medicaid, and private pay — not a private-pay quote. Your out-of-pocket cost depends on payer and room type, so ask the facility directly; a higher operating cost can reflect richer staffing or a sicker population. The cost-of-care planner shows regional benchmarks by care type.
What families pay in MO
This is a Medicare- and Medicaid-certified nursing home, so it can accept Medicaid for long-term care — like nearly all U.S. nursing homes. The private-pay figures below are what families without Medicaid pay; once a resident qualifies for Medicaid, out-of-pocket cost for covered nursing-home care is typically close to $0 (almost all of their income goes to the home as their share of the cost; they keep a small personal needs allowance — for clothing, haircuts, a phone — and Medicaid pays the rest). The amount of that allowance is set by each state. Confirm Medicaid-bed availability with the home, and see the Missouri Medicaid page.
Median private-pay cost, CareScout (Genworth) 2025 Cost of Care Survey — a regional midpoint, not any single community’s rate. Private rooms and higher care levels cost more; ask for a current quote. Project your own in the cost-of-care planner.
Every figure above is reproduced from the CMS Provider Data Catalog (a public record), from the CMS extract processed 2026-08-01 — CMS provider number 265539. CMS refreshes its data monthly, and the star rating rests on the last standard inspection — dated 2025-05-30, which can lag current conditions. Staffing hours are CMS PBJ CY2026Q1 (Jan–Mar 2026). Check this record against the government’s own page for it: this home on Medicare Care Compare ↗ — the authoritative source, and the place to confirm anything here before you act on it. How we present it →
Not a government site. Eldercare Lens is not affiliated with, endorsed by, or authorized by the Centers for Medicare & Medicaid Services (CMS), Medicare, or any government agency. The star ratings, citations, and inspection wording on this page are reproduced from the public CMS record; the plain-English summaries, tiers, and comparisons around them are ours. We do not speak for CMS, and CMS has not reviewed this page. For the official record, go to Medicare Care Compare. How we’re funded →
Are you this operator? If the record here is out of date, or misses what you have since fixed, tell us and we will look: hello@eldercarelens.com. We reproduce the public CMS record and cannot change what it says — corrections to the underlying data go through CMS and your state survey agency — but we will correct anything we have got wrong about it, and we will say so on the page.